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Executive casino host skills for your resume and career
15 executive casino host skills for your resume and career
1. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Played an integral role in developing sales performance and establishing customer loyalty by providing exceptional customer service.
- Performed customer service, statistical analysis, report writing and other office support activities.
2. Reservations
- Process reservations requested by casino guests, including tournament and special events reservations.
- Accompany guests at meals and other activities or events, give tours of facility, and make dinner or hotel reservations.
3. Player Development
Player development is one of the roles of coaches that involves harnessing the talent of the player and bringing out the best quality in the player. Most coaches are hired for the sole purpose of developing quality players out of average players.
- Created and directed off-property player development functions.
- Achieved through telemarketing, mailing, increased trip frequency, walk in, player development and management of data base.
4. Guest Service
- Maintained confidentiality of sensitive information and provided guests with an exceptional experience and excellent guest service.
- Recognized talent for developing and implementing guest services.
5. Casino Floor
A casino floor is the part of the casino premises or facility where authorized casino games and activities take place and gaming machines or table games are installed and made available for use or gambling.
- Supervised Casino Host on/off casino floor
- Establish a VIP/High Rollers book of business by networking with clients on the casino floor.
6. Telemarketing
- Generated incremental business and additional visits from VIP guests through on-the-floor sales, telemarketing and written communication.
- Implement advertising direct mail and telemarketing programs to attract premium gaming customers.
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A VIP is an important or unique person accorded with the highest respect and special privileges in any given and environment. It's an acronym for Very Important Person and such a person naturally wields Influence in society, is very popular, and has a higher social status.
- Manage VIP accounts and facilitated on-site services, providing personalized attention.
- Developed professional customer relationships with high-end VIP players.
8. CMS
A Content Management System or CMS is computer software that works as a framework where content can be assembled and managed by using a database. CMS is an important asset in web development. This platform enables users to create, edit, collaborate on, publish and store digital content. It helps users to manage their content and modify it from a single system.
- Used systems including LMS, CMS, Players Club System, and AS 400 System.
- Mastered specialized computer systems: CMS, LMS, SMART, RTCM and Schedular.
9. Table Games
Table games refer to a game that you can play over a table. These games include snooker, foosball, table tennis, etc.
- Coach and mentor table games employees and management team to ensure that team members adhere to strict policy and procedure rules.
- Coordinate and work closely with all departments; hotel, slots, table games, transportation, food and beverage.
10. Credit Lines
- Assisted guests apply credit line.
- Resolved employee and guest conflicts, authorized all high level comps and credit lines.
11. Guest Complaints
- Investigate and resolve guest complaints or concerns in accordance with standard procedures.
- Resolved guest complaints quickly, effectively and tactfully.
13. Excellent Guest
- Maintain excellent guest relations, goodwill and confidentiality with targeted clients through all forms of communication
- Greeted and welcome guests, establish rapport, and provide excellent guest service.
14. Property Events
- Participated in on -and- off property events in efforts to cultivate potential new and existing guests.
- Mediate communication between every property department regarding guest requests, property events, and guest experience complications.
15. Exceptional Guest
- Provided an exceptional guest experience and built brand loyalty through extensive client contact and development of unique revenue generation opportunities.
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List of executive casino host skills to add to your resume

The most important skills for an executive casino host resume and required skills for an executive casino host to have include:
- Customer Service
- Reservations
- Player Development
- Guest Service
- Casino Floor
- Telemarketing
- VIP
- CMS
- Table Games
- Credit Lines
- Guest Complaints
- Social Events
- Excellent Guest
- Property Events
- Exceptional Guest
- Booking
- Casino Guests
- Casino Hosts
- Executive Casino
- Player Accounts
- Guest Satisfaction
- Player Tracking System
- Premium Players
- LMS
- Hotel Rooms
- Customer Complaints
- Complimentary Services
- Customer Loyalty
- Casino Promotions
- Guest Play
- Customer Disputes
- Casino Revenue
- Giveaways
- Increase Revenue
- Event Planning
- Customer Issues
- Casino Credit
- Customer Relations
- Casino Property
- Customer Database
- Repeat Business
- Guest Issues
- Caesars
- Horseshoe
Updated January 8, 2025
12. Social Events