An executive director of operations is responsible for participating in the hiring and training of departmental managers. They oversee and manage the company's or organization's day-to-day operations necessary for business success and growth. They may also supervise staff from different departments and provide constructive feedback.
An executive director of operations primarily ensures that the organizations they work for are managed and are performing efficiently and effectively. They implement policies that improve day-to-day operations and lead coordination and integration of the operations, engineering, technology, and customer service divisions. Executive directors of operations also work to project a positive image of the organization to employees, customers, industry, and community.
An average executive director of operations holds a bachelor's or master's degree in business, or a similar field, and some years of experience as a director of operations. Since it is a high-ranking role, executive directors of operations are expected to have in-depth knowledge of the industry's legal rules and guidelines.