Executive director of operations job description

The GW Medical Faculty Associates is the largest multispecialty physician-led practice in Washington, DC. We have a rich heritage in academics and research and are proud to be part of the first medical school in the nation's capital and the 11th oldest in the United States.
GW MFA is seeking an experienced operations leader to optimize our ambulatory service lines . This role will collaborate with executive, clinical, and physician leaders to develop and implement strategies, manage key initiatives, and projects for department(s).

Along with a collaborative, team-oriented work environment, our outstanding employment package includes: competitive salaries, excellent medical, dental, and vision benefits, paid time off (PTO), a generous 403(b) retirement plan, short-term and long-term disability insurance, life insurance, wellness programs, and tuition assistance. Looking for leaders who are passionate about excellence, results-focused, and who want to make a difference. Come join our team and be part of the future!

Position Summary

Together with the Chief Administrative Officer and Chair of the Department, the Executive Director will align with the GWU Medical Faculty Associates vision to be the pre-eminent source of clinical care, though leadership, patient, staff, and physician experiences.

Responsibilities include recruiting and managing highly qualified managers across multiple locations and functions, along with providing administrative oversight and support to a division, department, or combination of service lines. The ED is accountable for implementing growth strategies, establishing goals and measurable KPI's, improving operational effectiveness, and driving positive financial performance in areas of responsibility. This position involves intense and intentional collaboration with clinical operational leaders, physicians, executive management, and revenue cycle vendors. Other duties include optimizing physician capacity to improve patient access. In addition, reducing friction in the patient care process by promoting value-based initiatives and implementing continuous quality improvement initiatives.

Business, finance, and day-to-day operations, at the department level, are the responsibilities of the incumbent. This role has high visibility and engagement with key internal and external stakeholders.

Essential Duties & Responsibilities:

Planning:


Determines and sets the direction for the department. Focuses on priorities and establishes alignment Establishes measurable key performance indicators and performance targets. Creates performance scorecards or other reports to measure and track performance.



Organizing:



Assesses the appropriate organizational structure for the administrative and operations areas and aligns their reporting relationships. Establishes expectations, authority distribution, and scope of decision-making. Develops staffing plans for administrative positions.



Staffing:



Onboards staff and makes clear expectations and definition of success. Provides regular feedback and meetings during the 90-day introductory period. Conduct performance evaluations, set goals, and monitor staff progress toward goals. Coaches and mentors' staff to develop a culture of continuous feedback, recognition and improvement, driving accountability and standard work; selects and develops future leaders Implements retention strategies and develops succession planning.



Controlling:



Analyzes and monitors financial reports to identify trends and variances. Formulates action plans to improve performance. Recommends ways to control costs and maximize revenue to key stakeholders. Affects changes to increase physician and staff productivity. Prepares business plans and proformas to support the hiring of physicians, capital investment, and enhancements to the service line.



Directing:



Initiates actions to affect improvements and changes. Motivates staff to a higher level of performance and responsibility. Manages staff to resolve business problems in a timely and efficient manner, while cascading communication and documenting processes.



Qualifications



Education Bachelor's degree required; Master's in business or health care strongly preferred. 7+ years of successfully demonstrated operational experience with progressively higher levels of responsibility preferably working in an academic practice.

The Hospice Area Executive of Clinical Operations is responsible for modeling the 3 Company values of Compassion, Integrity, and Excellence, and for promoting the Compassus philosophy, using the 6 Pillars of success as the foundation. S/he is responsible for upholding the Code of Ethical Conduct and for promoting positive working relationships within the Company, among all departments, and all external stakeholders. The Hospice Area Executive of Clinical Operations is responsible for the overall planning, directing, organizing, staffing, monitoring and reporting on, all patient care activities operating within the philosophy, mission and budget capabilities of the hospice program. The Hospice Area Executive of Clinical Operations has oversight to ensure high quality delivery of patient services and compliance within the Conditions of Participation for the Medicare Hospice Benefit and State Hospice benefit as directed by Compassus organizational mission, policy and procedure. S/he is responsible for applying the rules and regulations of state and federal regulatory agencies and other certified agencies.

* Maintains full responsibility for all day-to-day functions related to patient/family care services and any/all issues related to assuring high care quality, services monitoring, services documentation thereof and maximum utilization of all care related resources and related costs through program-level Hospice Directors of Clinical Services.

* Responsible for managing the "Big 5" of programs in assigned area: pharmacy, medical supplies, durable medical equipment, mileage and labor.

* Ensures that Hospice Directors of Clinical Services are monitoring and maintaining adequate care staffing as is required to appropriately meet patient/family service needs and works with their Hospice Regional Executive of Clinical Operations and Hospice Regional Vice President to ensure information about program needs and outcomes are communicated for budgetary and planning purposes.

* Ensures that productivity and performance standards are being met by all disciplines, by working closely with and through the supervising Hospice Director(s) of Clinical Services) and assuring that those standards are in compliance with current job descriptions and monitored and recorded through timely annual appraisals.

* Ensures that all Conditions of Participation, regulatory standards and Standards of Care are being met, as per corporate policy and procedure and reporting variances or concerns to the program director in a timely manner.

* Ensures that any/all care staff orientation/education requirements are met by working closely with and through the supervising Hospice Director(s) of Clinical Services, corporate education coordinator and corporate clinical services department, reporting variances or concerns to the Hospice Regional Executive of Clinical Operations in a timely manner.

* Ensures that appropriate levels of care/service are applied appropriately, is regularly monitored and is adjusted by current acuity for all hospice patients, by working closely with and through the supervising Hospice Director(s) of Clinical Services reporting variances or concerns to the Hospice Regional Executive of Clinical Operations in a timely manner.

* Regularly participates in internal and external hospice care related education programs, as is necessary to assure positive vendor/physician relations, educational requirements, regulatory compliance and as may be directed by the Hospice Regional Executive of Clinical Operations.

* Functions as an effective, positive and supportive senior member of the hospice management team. Coordinates closely with the Hospice Area Market Executive to set a clear, consistent, positive, professional and empowering example of professional management for the Hospice Director(s) of Clinical Services and staff to model from.

* Regularly visits and maintains positive relationships with, contracted facilities/vendors to praise (when appropriate), problem solve (when appropriate) and assures positive lines of open communications are open and available, reporting variances or concerns to the Hospice Area Market Executive in order to co-create solutions while keeping the Hospice Regional Executive of Clinical Operations fully appraised of those visits, outcomes and relationships in a timely manner.

* Coordinates, monitors and reviews activities and performance of all contracted, patient related, ancillary services (pharmacy, DME, lab, therapies, etc.). Serves as the program's primary liaison to ancillary vendors, reporting service variances or concerns to the Hospice Regional Executive of Clinical Operations in a timely manner.

* Recruits, hires, orients, supervises, coaches, and is responsible for the professional development of Hospice Director(s) of Clinical Services, with pre-hire approval from Hospice Regional Executive of Clinical Operations.

* Has the primary responsibility for budgetary compliance with all patient/family services related expenses and for any patient/family services related budgetary projections.

* Assures the appropriate delegation, training, coordination and monitoring for the daily supervision and oversight of all compliance and documentation requirements inclusive of colleague appraisals, admission documentation and budget preparation/reporting.

* Assures that the highest standards of hospice care are met and that all vendor/physician interactions are timely, accurate, complete and positive.

* Works closely with the Hospice Area Market Executive to plan, manage and monitor all hospice expenditures in a fiscally responsible manner in accordance with the program's budget.

* Works in collaboration with the Hospice Area Market Executive to ensure that all patient and customer service level agreements are met or exceeded, and all variances are identified and remedied.

* Directly supervises five to ten colleagues. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training colleagues; planning, assigning, and directing work; appraising performance; rewarding and disciplining colleagues; addressing complaints and resolving problems.
* Performs other duties as assigned.
Education and/or Experience
* Must be a Registered Nurse with two to three years leadership, nursing experience in hospice or healthcare, or equivalent combination of education and experience.
Skills
* Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.
* Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from leaders, colleagues, investors, and external parties. Strong written and verbal communications.
* Other Skills and Abilities: Articulates and embraces hospice philosophy. Thorough understanding of the Medicare Regulations for Hospice. Thorough knowledge and understanding of the functions of a hospice organization. Competency in general nursing theory, techniques and practice. Professionalism, sound judgment and effective communications skills are required. High integrity, including maintenance of confidential information such as patient records. Possess strong leadership, organizational and interpersonal skills. Must be able to work a flexible schedule to include nights and weekends. Role requires 50% travel across the United States including all time zones and weather conditions. Relocation is not required.
Certifications, Licenses and Registrations
* Active Nursing license in state of employment, in addition to every state in the Area this role will be covering.
* Current CPR certification.
* A valid driver's license and auto liability insurance.
Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the colleague is regularly required to use hands to finger, handle, or feel; talk and hear. The colleague frequently is required to stand, sit, and reach with hands and arms. The colleague is occasionally required to walk; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The colleague must frequently lift and/or move more than 50 pounds. Specific vision abilities required by this job include close vision. The work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. There will be possible exposure to infectious diseases through working with clinical caregivers. The noise level in the work environment is usually quiet.
At Compassus, including all Compassus affiliates, diversity, equity, and inclusion are fundamental to our Pillars of Success. We are committed to creating a fair work environment where our colleagues feel welcomed, highly valued, and respected. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Do you want to drive the rebate operations for a transformational company? Read on!CVS Health is positioned as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all!The Executive Director, Rebate & Pricing Operations leader will be responsible for leading a team of Directors, Managers and Analytical Consultants supporting CVS Caremark's growing portfolio of PBM clients. We're looking for a leader who will drive long term process, quality, and automation focused advancements for the PBM division of CVS. This position will oversee tools maintenance and development as well as the accuracy of our assumptions, methodologies, and overall forecasting. This leader will have responsibility of providing analytic support, consultation and offers that support client retention and new business goals. You will also work to partner with trade, underwriting, sales and other teams to develop enterprise processes to ensure our position as a competitive PBM in the marketplace. Daily activities include working with your team to proactively consult on new and existing bids, managing rebate outputs and adjustments, delivering required reporting to our clients, root/cause analysis, and partnering with leaders to identify opportunities to automate and streamline our processes across teams.You should have experience within the PBM including an operating knowledge of rebates, underwriting, and financial models to analyze, review and approve client financial offerings that maintain the highest levels of accuracy in forecasting CVS Caremark's profitability and client savings. You should foster a culture of accountability, innovation and proactive/strategic thinking and consultation and clear, concise communication.Your experience should include process improvement. You should have experience in demonstrating clear improvements in quality, speed, proactive risk mitigation or other related functions. You should be accustomed to working in fast-paced environments, managing priorities across a number of partners, and communicating effectively to senior leadership. You will be comfortable driving collaboration on cross-functional teams. The successful candidate will also have a track record that demonstrates the following abilities: mapping and improving process flows, developing and executing strategic business plans, working successfully in a cross-matrix environment, adapting and performing in a dynamic and changing environment, developing and demonstrating a comprehensive understanding of CVS Caremark's financial levers, developing a deep understanding of internal and external goals, maintaining high levels of customer satisfaction, and applying clinical and analytical expertise to make informed recommendations and decisions, and ability managing communications with senior executives.Essential Functions of the job:• Provide operational ownership of our rebate forecasting, financial change order and MFN processes for the Caremark PBM• Develop and demonstrate process improvements, with key goals of automation, connectivity, archival and standard operating procedures for all types of processes• Maintain a culture of accurate and strategic execution of analysis, forecasting and adjustments• Partner with technical teams to develop applications aimed at improving, consolidating and optimizing our processes• Cultivate and maintain relationships with key internal partners including but not limited to Finance, Sales, Trade, and Underwriting organizations.• Have a strong understanding of different lines of business (Commercial, Medicaid, Medicare, etc.) and understand the various layers/nuances• Hire, train, coach, and develop a team of Directors, Managers and Analysts• Promote team diversity both in terms of demographics and ideas.• Work independently in a fast-paced environment and handle tight deadlines with appropriate level of delegation to team members• Foster culture of accountability, innovation, strategic thinking, proactivity anticipation of custom needs and clear, effective communication
Pay Range

The typical pay range for this role is:

Minimum: 131,500

Maximum: 289,300

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Required Qualifications

• 10+ years of professional experience, preferably within healthcare/PBM • Ability to travel approximately up to 20% of the time throughout the country.• 2+ years working on strategic financial projects• 3+ years management responsibility

COVID Requirements

COVID-19 Vaccination Requirement

CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

Preferred Qualifications

• Experience in process management, supply chain improvement, or in developing and rolling out strategic financial initiatives• Previous financial analysis and financial process management• Experience working with a variety of clients including self-insured employers and health plans, including payers with multiple lines of business with different funding arrangements• Experience working to develop long term strategic financial forecasts• Work independently in a fast-paced environment and handle tight deadlines with appropriate level of delegation to team members• Exceptional communication skills across the full spectrum of formal and informal channels and to multiple audiences, including external clients, consultants, internal partners, and executive leadership. Proven ability to educate and influence external customers and internal partners• Broad knowledge of the overall enterprise infrastructure, including operational systems and data warehouses• Experience working in a geographically diverse company and in a matrix reporting environment• Intimate knowledge of pricing, underwriting activities, and drivers of enterprise/PBM revenue and profitability

Education

• Bachelor's Degree

Business Overview

Bring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.