Executive director of operations resume examples from 2025

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Updated March 26, 2025

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Executive director of operations resume

Lisa Butler

(320) 555-0049 | lbutler@example.com

Chattanooga, TN | 7228 N. Cedar St. - 94648

Work experience

2018 - Present
Executive Director Of Operations, Amazon - Chattanooga, TN
- Managed 23 direct reports in a 1MM sq.
- Worked with internal business units to establish standard methodologies for project management and quality assurance.
2014 - 2018
Operations Director, Amazon - Chattanooga, TN
- Directed 400 associates including 100 direct reports in an operations capacity while overseeing the proper sortation of thousands of packages daily.
- Partner with Logistics to ensure scheduled loads arrive as expected or to reevaluate the engineering plan to capture all volume.
- Ensured procedures were followed for building security and product loss prevention.
- Managed 23 direct reports in a 1MM sq.
- Manage over 300 associates with over 100 direct reports.
2004 - 2014
Office Manager, D-R SERVICES - Kenner, LA
- Perform all aspects of medical office operations including billing, coding and collections, appointment scheduling, and medical records maintenance.
- Worked closely with the Patient to understand various dental procedures, and alleviate their fears.
- Assisted physician with patient care, venipunctures, vitals.
2002 - 2004
Assistant Controller, Thompson Group - San Bernardino, CA
- Coordinate daily accounting functions to ensure efficient operation of accounts payable, accounts receivable, and payroll processes.
- Monitored, analyzed and prepared financial statements for the Kansas City manufacturing plant.

Skills

Travel Arrangements
Powerpoint
Patient Payments
Executive Office
Human Resources
Patient Care
Sigma
Annual Budget
Financial Systems
Financial Statements

Education

Master's Degree, Business (1995 - 1996)
California State University - San Bernardino
San Bernardino,
Bachelor's Degree, Business (1986 - 1989)
California State University - San Bernardino
San Bernardino,

Executive director of operations resume

Ashley Tucker

(850) 555-0993 | atucker@example.com

San Bernardino, CA | 10800 S. First St. - 76165

Work experience

2018 - Present
Executive Director Of Operations, RSI - San Bernardino, CA
- Managed departmental training requirements, annual evaluations and counseling, and awards boards.
- Implemented Six Sigma, ISO 9001 and 27001, SAS 70 Type II.
- Initiated and co-developed a Managerial and Staff Performance Management Guidebook to support the Company's new performance management system.
- Develop and implement departmental processes and procedures.
- Managed logistics through six training exercises valued at over $250,000 per exercise.
2015 - 2018
Regional Director, Primerica - San Bernardino, CA
- Acquired 60 new clients a year, with total investment portfolio value of $11mil.
- Researched market trends and surveys and used information to stimulate business and revenue growth.
- Implement and maintain performance management systems.
2006 - 2015
Owner, Microbac Laboratories - San Bernardino, CA
- Developed customer relationships resulting in distributing multiple products to repeat customers and turning a high frequency of positive feedback.
- Maintained and managed all records, accounts; preparation of tax forms and financial statements.
2000 - 2006
Sales And Marketing Manager, Microbac Laboratories - San Bernardino, CA
- Established core success metrics, reporting and key learning for all online promotional efforts
- Acted as an influential team player to achieve maximum revenue for Business Sales department.

Skills

Revenue Growth
Staff Training
Safety Program
Emergency
Account Management
Company Website
Business Operations
Regional Sales
Facilities Management
Procedures

Education

Bachelor's Degree, Business (1991 - 1994)
California State University - San Bernardino
San Bernardino,

Executive director of operations resume

Matthew Nichols

(440) 555-1219 | mnichols@example.com

Phoenix, AZ | 11676 W. Park Ln. - 46248

Work experience

2020 - Present
Executive Director Of Operations, American Express - Phoenix, AZ
- Instituted a Six Sigma curriculum and culture in the consumer card business.
- Direct daily operations, implement change management, report on budgets and planning for compliance oversight of the American Express banks.
- Co-facilitated 4 Project Management classes training a total of 38 new Project Managers.
- Conducted operational risk management due diligence assessments of potential acquisition targets.
- Developed and implemented SharePoint policies and procedures including farm access and security groups.
- Developed business processes and procedures for three separate food entities.
2012 - 2020
Executive Director, Avista - Phoenix, AZ
- Provided strategic consulting, including business plan & sales strategy development.
- Assigned qualified staff as authorized to each client after reviewing for funder, state and company human resources regulations and compliance.
- Developed strategic platform to provide self-service tools for business users to customize processing for thousands of financial statements and regulatory filings.
2011 - 2012
General Manager, Domino's Pizza - Phoenix, AZ
- Establish standards for personnel performance and customer service.
- Order commissary twice a week according to sales Make a weekly schedule that would be at company standards with labor hrs.
- Direct and Manage FOH staff of 10-15 along with BOH staff; ensure proper execution of restaurant operations.
- Oversee office and maintenance staff to include hiring, training, appraisals, and payroll.
2001 - 2011
Food And Beverage Manager, The Walt Disney Company - Glendale, CA
- Greeted and took customers orders within a high volume environment in a timely, friendly manner.
- Followed food safety procedures according to company policies and health and sanitation regulations.
- Achieved desired guest service scores by implementing and monitoring incentive programs and developed.

Skills

GM
Customer Service
POS
General Merchandise
Sales Goals
Information Technology
Community Leaders
Procedures
Risk Management
Program Development

Education

High School Diploma, (1996 - 1996)
,

Executive director of operations resume

Sara Sanders

(650) 555-7255 | ssanders@example.com

Las Vegas, NV | 48262 S. Oak Rd. - 54023

Work experience

2019 - Present
Executive Director Of Operations, McDonald's - Las Vegas, NV
- Accomplished company goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Budget oversight: $28 million per convention.
- Evaluate, streamline, and document internal policies and procedures to improve process consistency among individual teams; produce Operations Manual.
- Introduced new processes in the Shared Services Center to promote realization of identified business case benefits.
- Participate in developing and updating policies and procedures, and maintain manual.
2014 - 2019
Operations Director, Amazon - Moreno Valley, CA
- Implemented NPI process to introduce new products.
- Managed daily operations of an inbound operation.
- Partner with Engineering and Product Management to define release roadmap based upon support metrics and client feedback.
- Mentored staff in methodology excellence and encourage best practices in project management and project planning.
- Manage end-to-end project plans utilizing project management software tools.
2004 - 2014
Operations Manager, Penske Truck Leasing - San Bernardino, CA
- Ensured compliance with all applicable regulatory agencies and company policies and procedures.
- Provided managerial oversight on buying & selling equipment.
- Ensured department compliance with all regulatory procedures.Provided leadership and motivation to staff.
- Maintain company sales goals and achieving profit levels.
- Developed relationships and active leads for biobanking business development.
1999 - 2004
Distribution Manager, Staples - San Bernardino, CA
- Involved with developing cross-dock/flow-through process and procedures.
- Implemented new procedures and improved current ones.
- Ensured compliance with all company policies and procedures, as well as all Federal, State and Local OSHA regulations.
- Realigned the operations team to improve logistics performance.
- Managed supply chain products from China and Honduras within four distribution centers for production and distribution.
- Routed six truck that delivered supplies throughout the tri-state area Ensured all personnel complied with OSHA standards.

Skills

Special Events
Ensure Compliance
Osha
Customer Relations
Safety Training
Distribution Centers
Business Development
Financial Statements
Annual Budget
Procedures

Education

Bachelor's Degree, Business (1989 - 1992)
California State University - San Bernardino
San Bernardino,

Executive director of operations resume

Nicole Wilson

(930) 555-3877 | nwilson@example.com

Ridgefield, NJ | 23717 E. Second Ln. - 82608

Work experience

2016 - Present
Executive Director Of Operations, Verizon - Ridgefield, NJ
- Managed all workforce, training and technical support for global operations and staff.
- Collaborate with cross-functional teams such as IT, Human Resources, Sales, Operations, Training, and Leadership.
- Defined inefficiencies in workgroup, created procedures, policies and tools to improve work flow and reduce headcount.
- Maintained all visual merchandising standards, directives, promotions, and overall cleanliness and organization of the sales floor and stockroom.
- Reduced systemic/procedural sales commissions reporting and payroll errors.
2013 - 2016
Operations Director, Jackson Hewitt - New York, NY
- Single handedly managed payroll processing for over 40 employees and 3 corporations.
- Utilized Human Resources Information Systems software solutions for data collection, employee tracking, accounting, and personnel management activities.
- Developed Submarine Periscope Inventory Policies and Procedures.
- Key contributor to McDonald's strategic planning process as a member of McDonald's Global Family marketing leadership board.
2010 - 2013
Office Manager, Jackson Hewitt - New York, NY
- Prepared taxes and assisted Supervisor with daily operations.
- Train and mentor staff in all areas of tax preparation and office procedures.
- Ensured records were maintained in full accordance with the requirements of the Privacy Act, and internal operation procedures.
2008 - 2010
Assistant Controller, Morgan Stanley - Bronxville, NY
- Resolved potential interest or position discrepancies and finalized data to company balance sheet.
- Supervised two employees directly and oversight of broker dealers employees.
- Investigated and resolved payroll accounting issues.
- Prepared Pro-Forma financial statements for funds involved in mergers.

Skills

Medical Records
Powerpoint
Company Policies
Facility
Cost Analysis
Sigma
Facilities Management
Personnel Files
Sarbanes-Oxley
Income

Education

Master's Degree, Business (2001 - 2002)
Monroe College
Bronxville,
Bachelor's Degree, Business (1992 - 1995)
Northeastern University
Boston,

How to write an executive director of operations resume

Craft a resume summary statement

Put a resume summary on the top of your resume to highlight your accomplishments. A resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to write a strong, impressive resume summary:

Step 1: Mention your current job title or the role you're pursuing.

Step 2: Include your years of experience in executive director of operations-related roles. Consider adding relevant company and industry experience as relevant to the job listing.

Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.

Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.

These tips will help you demonstrate why you are the perfect fit for the executive director of operations position.

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List the right project manager skills

Many resumes are filtered out by hiring software before a human eye ever sees them. A robust Skills section can let recruiters (and bots) know you have the skills to do the job. Here is how to make the most of your skills section:

Look to the job listing. You often need to include the exact keywords from the job description. Take note of the skills listed for the job.
Put all relevant hard and soft skills in your skills section.
Be specific. If you are too broad, you may not be giving the best picture of your skills and leave the hiring manager uncertain of your abilities.
Be up to date. Software names change and companies merge. Don't look out of touch by being careless.
Be accurate. Spelling and even upper or lowercase can dramatically change meanings. Make sure you are correctly listing your skills.

These five steps should give you a strong elevator pitch and land you some executive director of operations interviews.

Here are example skills to include in your “Area of Expertise” on an executive director of operations resume:

Operations Management
Customer Satisfaction
Financial Management
Oversight
Medicare
Home Health
Rehabilitation
Project Management
Nursing Home
Business Development

Risk Management
Payroll
Human Resources
Strategic Plan
Shared Services
Process Improvement
Professional Development
Business Operations
Financial Performance
Direct Reports

Facilities Management
Strategic Direction
Real Estate
ROI
Management System
Sigma
Logistics
KPIs
Regulatory Compliance
QA

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How to structure your work experience

Next you should include your work experience. Structure your work experience section by listing your most recent experience first, followed by earlier roles in reverse chronological order.

Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.

Include only recent, relevant jobs. Avoid including work experience over 20 years to avoid ageism.

Beneath each job, you should have bullet points to emphasize why you're the perfect fit for the executive director of operations.

How to write executive director of operations experience bullet points

Effective job bullet points do more than just describe your job duties. Instead, they should be specific and measurable accomplishments. Here are some strategies to mastering job bullet points:

Use strong action verbs like Led, Built, or Optimized.
Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
Wrap it up by explaining the actions you took to achieve the result and how you made an impact.

Here are great bullet points from executive director of operations resumes:

Work history example #1

Collections Manager

Wells Fargo

Performed quality assurance audits to ensure compliance with FDCPA and applicable State and Federal regulatory compliance requirements.
Monitored calls and evaluated adherence to policies and FDCPA regulations.
Monitored collectors to ensure call guidelines including service level, productivity and FDCPA guidelines were met.
Reviewed portfolio and prepared forecasting reports for business units.
Worked bankruptcy accounts and submitted to legal counsel to review and start proof of claim.

Work history example #2

Recruitment Manager

Yodle

Engaged external diversity/trade organizations and universities as strategic partners in meeting recruitment, rewards, and outreach goals.
Utilized department ATS application Jobvite.
Developed and implemented recruiting strategies that resulted in increased diversity hiring Developed and maintained the diversity content/section on the career website.
Managed billing and records for 45 people and maintained records in Excel and custom HRIS, MAMASH.
Filled openings in areas of Legal, Accounting, IT, Marketing, Facebook Film Production, HR and many others.

Work history example #3

Executive Director Of Operations

MRS BPO

Assisted in the management and oversight of residents.
Implemented procedural changes that increased reliability and availability of outsourcing environment to 95% by stabilizing infrastructure.
Developed and deployed metrics to measure the success of the Service Implementation department.
Integrated networks and infrastructure domestically and internationally as the company grew from 2500 employees to approximately 10,000.
Created infrastructure for In-Store, In-Home, and Remote Services; similar to Apple Genius and Geek Squad.

Work history example #4

Operations Director

Best Buy

Managed scheduling and payroll for team; conducted performance evaluations, promotions and terminations when necessary.
Identified specific elements of Margin Erosion as significant metrics that were far in excess of standards.
Coached and mentored teams on key Supply Chain fundamentals.Sr.
Leveraged combined online and store channels to deliver on business strategies and new enterprise capabilities.
Developed and managed operations, client relations and staffing model for internal consulting department.

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Add an education section to your resume

The education section should display your highest degree first.

Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.

If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries from executive director of operations resumes:

Master's Degree in business

California State University - San Bernardino, San Bernardino, CA

1995 - 1996

Bachelor's Degree in business

California State University - San Bernardino, San Bernardino, CA

1991 - 1994

Highlight your executive director of operations certifications on your resume

If you have any additional certifications, add them to the certification section.

To list, use the full name of the certification and the organization that issued it, along with the date of achievement.

If you have any of these certifications, be sure to include them on your executive director of operations resume:

Certified Manager Certification (CM)
Six Sigma Green Belt
Project Management Professional (PMP)
Program Management Professional (PgMP)

Updated March 26, 2025

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