5 Executive Director Of Operations Resume Examples

Five Key Resume Tips For Writing An Executive Director Of Operations Resume:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.
2.
The Right Skills
This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Financial Management, be sure to list it in your resume’s skills section.
3.
Quantifiable Achievements
Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..
4.
ATS-Friendly
An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.
5.
Impeccable Formatting
Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.
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Sara Sanders
Executive Director Of Operations
Employment History
Executive Director Of Operations2019 - Present
McDonald'sLas Vegas, NV
  • Accomplished company goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Budget oversight: $28 million per convention.
  • Evaluate, streamline, and document internal policies and procedures to improve process consistency among individual teams; produce Operations Manual.
  • Introduced new processes in the Shared Services Center to promote realization of identified business case benefits.
  • Participate in developing and updating policies and procedures, and maintain manual.
Operations Director2014 - 2019
AmazonMoreno Valley, CA
  • Implemented NPI process to introduce new products.
  • Managed daily operations of an inbound operation.
  • Partner with Engineering and Product Management to define release roadmap based upon support metrics and client feedback.
  • Mentored staff in methodology excellence and encourage best practices in project management and project planning.
  • Manage end-to-end project plans utilizing project management software tools.
Operations Manager2004 - 2014
Penske Truck LeasingSan Bernardino, CA
  • Ensured compliance with all applicable regulatory agencies and company policies and procedures.
  • Provided managerial oversight on buying & selling equipment.
  • Ensured department compliance with all regulatory procedures.Provided leadership and motivation to staff.
  • Maintain company sales goals and achieving profit levels.
  • Developed relationships and active leads for biobanking business development.
Distribution Manager1999 - 2004
StaplesSan Bernardino, CA
  • Involved with developing cross-dock/flow-through process and procedures.
  • Implemented new procedures and improved current ones.
  • Ensured compliance with all company policies and procedures, as well as all Federal, State and Local OSHA regulations.
  • Realigned the operations team to improve logistics performance.
  • Managed supply chain products from China and Honduras within four distribution centers for production and distribution.
  • Routed six truck that delivered supplies throughout the tri-state area Ensured all personnel complied with OSHA standards.
Education
Bachelor's Degree In Business1989 - 1992
California State University - San BernardinoSan Bernardino, CA
 
 
Contact Information
Las Vegas, NV
(650) 555-7255
ssanders@example.com
Skills
Special Events
Ensure Compliance
Osha
Customer Relations
Safety Training
Distribution Centers
Business Development
Financial Statements
Annual Budget
Procedures
 
 
Nicole Wilson
Executive Director Of Operations
Ridgefield, NJ
(930) 555-3877
nwilson@example.com
Skills
Medical RecordsPowerpointCompany PoliciesFacilityCost AnalysisSigmaFacilities ManagementPersonnel FilesSarbanes-OxleyIncome
 
 
Employment History
Executive Director Of Operations2016 - Present
VerizonRidgefield, NJ
  • Managed all workforce, training and technical support for global operations and staff.
  • Collaborate with cross-functional teams such as IT, Human Resources, Sales, Operations, Training, and Leadership.
  • Defined inefficiencies in workgroup, created procedures, policies and tools to improve work flow and reduce headcount.
  • Maintained all visual merchandising standards, directives, promotions, and overall cleanliness and organization of the sales floor and stockroom.
  • Reduced systemic/procedural sales commissions reporting and payroll errors.
Operations Director2013 - 2016
Jackson HewittNew York, NY
  • Single handedly managed payroll processing for over 40 employees and 3 corporations.
  • Utilized Human Resources Information Systems software solutions for data collection, employee tracking, accounting, and personnel management activities.
  • Developed Submarine Periscope Inventory Policies and Procedures.
  • Key contributor to McDonald's strategic planning process as a member of McDonald's Global Family marketing leadership board.
Office Manager2010 - 2013
Jackson HewittNew York, NY
  • Prepared taxes and assisted Supervisor with daily operations.
  • Train and mentor staff in all areas of tax preparation and office procedures.
  • Ensured records were maintained in full accordance with the requirements of the Privacy Act, and internal operation procedures.
Assistant Controller2008 - 2010
Morgan StanleyBronxville, NY
  • Resolved potential interest or position discrepancies and finalized data to company balance sheet.
  • Supervised two employees directly and oversight of broker dealers employees.
  • Investigated and resolved payroll accounting issues.
  • Prepared Pro-Forma financial statements for funds involved in mergers.
Education
Master's Degree of Business2001 - 2002
Monroe CollegeBronxville, NY
Bachelor's Degree of Business1992 - 1995
Northeastern UniversityBoston, MA
 
 
Lisa Butler
Executive Director Of Operations
Contact Information
Chattanooga, TN
(320) 555-0049
lbutler@example.com
Skills
  • Travel Arrangements
  • Powerpoint
  • Patient Payments
  • Executive Office
  • Human Resources
  • Patient Care
  • Sigma
  • Annual Budget
  • Financial Systems
  • Financial Statements
 
 
Employment History
Executive Director Of Operations2018 - Present
Amazon
Chattanooga, TN
  • Managed 23 direct reports in a 1MM sq.
  • Worked with internal business units to establish standard methodologies for project management and quality assurance.
Operations Director2014 - 2018
Amazon
Chattanooga, TN
  • Directed 400 associates including 100 direct reports in an operations capacity while overseeing the proper sortation of thousands of packages daily.
  • Partner with Logistics to ensure scheduled loads arrive as expected or to reevaluate the engineering plan to capture all volume.
  • Ensured procedures were followed for building security and product loss prevention.
  • Managed 23 direct reports in a 1MM sq.
  • Manage over 300 associates with over 100 direct reports.
Office Manager2004 - 2014
D-R SERVICES
Kenner, LA
  • Perform all aspects of medical office operations including billing, coding and collections, appointment scheduling, and medical records maintenance.
  • Worked closely with the Patient to understand various dental procedures, and alleviate their fears.
  • Assisted physician with patient care, venipunctures, vitals.
Assistant Controller2002 - 2004
Thompson Group
San Bernardino, CA
  • Coordinate daily accounting functions to ensure efficient operation of accounts payable, accounts receivable, and payroll processes.
  • Monitored, analyzed and prepared financial statements for the Kansas City manufacturing plant.
Education
Master's Degree of Business1995 - 1996
California State University - San Bernardino
San Bernardino, CA
Bachelor's Degree of Business1986 - 1989
California State University - San Bernardino
San Bernardino, CA
 
 
Ashley Tucker
Executive Director Of Operations
Contact Info
San Bernardino, CA
(850) 555-0993
atucker@example.com
Skills
Revenue Growth
Staff Training
Safety Program
Emergency
Account Management
Company Website
Business Operations
Regional Sales
Facilities Management
Procedures
Employment History
Executive Director Of Operations2018 - Present
RSISan Bernardino, CA
  • Managed departmental training requirements, annual evaluations and counseling, and awards boards.
  • Implemented Six Sigma, ISO 9001 and 27001, SAS 70 Type II.
  • Initiated and co-developed a Managerial and Staff Performance Management Guidebook to support the Company's new performance management system.
  • Develop and implement departmental processes and procedures.
  • Managed logistics through six training exercises valued at over $250,000 per exercise.
Regional Director2015 - 2018
PrimericaSan Bernardino, CA
  • Acquired 60 new clients a year, with total investment portfolio value of $11mil.
  • Researched market trends and surveys and used information to stimulate business and revenue growth.
  • Implement and maintain performance management systems.
Owner2006 - 2015
Microbac LaboratoriesSan Bernardino, CA
  • Developed customer relationships resulting in distributing multiple products to repeat customers and turning a high frequency of positive feedback.
  • Maintained and managed all records, accounts; preparation of tax forms and financial statements.
Sales And Marketing Manager2000 - 2006
Microbac LaboratoriesSan Bernardino, CA
  • Established core success metrics, reporting and key learning for all online promotional efforts
  • Acted as an influential team player to achieve maximum revenue for Business Sales department.
Education
Bachelor's Degree of Business1991 - 1994
California State University - San BernardinoSan Bernardino, CA
 
 
Matthew Nichols
Executive Director Of Operations
Phoenix, AZ
(440) 555-1219
mnichols@example.com
Experience
Executive Director Of Operations2020 - Present
American ExpressPhoenix, AZ
  • Instituted a Six Sigma curriculum and culture in the consumer card business.
  • Direct daily operations, implement change management, report on budgets and planning for compliance oversight of the American Express banks.
  • Co-facilitated 4 Project Management classes training a total of 38 new Project Managers.
  • Conducted operational risk management due diligence assessments of potential acquisition targets.
  • Developed and implemented SharePoint policies and procedures including farm access and security groups.
  • Developed business processes and procedures for three separate food entities.
Executive Director2012 - 2020
AvistaPhoenix, AZ
  • Provided strategic consulting, including business plan & sales strategy development.
  • Assigned qualified staff as authorized to each client after reviewing for funder, state and company human resources regulations and compliance.
  • Developed strategic platform to provide self-service tools for business users to customize processing for thousands of financial statements and regulatory filings.
General Manager2011 - 2012
Domino's PizzaPhoenix, AZ
  • Establish standards for personnel performance and customer service.
  • Order commissary twice a week according to sales Make a weekly schedule that would be at company standards with labor hrs.
  • Direct and Manage FOH staff of 10-15 along with BOH staff; ensure proper execution of restaurant operations.
  • Oversee office and maintenance staff to include hiring, training, appraisals, and payroll.
Food And Beverage Manager2001 - 2011
The Walt Disney CompanyGlendale, CA
  • Greeted and took customers orders within a high volume environment in a timely, friendly manner.
  • Followed food safety procedures according to company policies and health and sanitation regulations.
  • Achieved desired guest service scores by implementing and monitoring incentive programs and developed.
Skills
GMCustomer ServicePOSGeneral MerchandiseSales GoalsInformation TechnologyCommunity LeadersProceduresRisk ManagementProgram Development
Education
High School Diploma In null1996 - 1996
 
 
Sara Sanders
Executive Director Of Operations
Employment History
Executive Director Of Operations2019 - Present
McDonald'sLas Vegas, NV
  • Accomplished company goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Budget oversight: $28 million per convention.
  • Evaluate, streamline, and document internal policies and procedures to improve process consistency among individual teams; produce Operations Manual.
  • Introduced new processes in the Shared Services Center to promote realization of identified business case benefits.
  • Participate in developing and updating policies and procedures, and maintain manual.
Operations Director2014 - 2019
AmazonMoreno Valley, CA
  • Implemented NPI process to introduce new products.
  • Managed daily operations of an inbound operation.
  • Partner with Engineering and Product Management to define release roadmap based upon support metrics and client feedback.
  • Mentored staff in methodology excellence and encourage best practices in project management and project planning.
  • Manage end-to-end project plans utilizing project management software tools.
Operations Manager2004 - 2014
Penske Truck LeasingSan Bernardino, CA
  • Ensured compliance with all applicable regulatory agencies and company policies and procedures.
  • Provided managerial oversight on buying & selling equipment.
  • Ensured department compliance with all regulatory procedures.Provided leadership and motivation to staff.
  • Maintain company sales goals and achieving profit levels.
  • Developed relationships and active leads for biobanking business development.
Distribution Manager1999 - 2004
StaplesSan Bernardino, CA
  • Involved with developing cross-dock/flow-through process and procedures.
  • Implemented new procedures and improved current ones.
  • Ensured compliance with all company policies and procedures, as well as all Federal, State and Local OSHA regulations.
  • Realigned the operations team to improve logistics performance.
  • Managed supply chain products from China and Honduras within four distribution centers for production and distribution.
  • Routed six truck that delivered supplies throughout the tri-state area Ensured all personnel complied with OSHA standards.
Education
Bachelor's Degree In Business1989 - 1992
California State University - San BernardinoSan Bernardino, CA
 
 
Contact Information
Las Vegas, NV
(650) 555-7255
ssanders@example.com
Skills
Special Events
Ensure Compliance
Osha
Customer Relations
Safety Training
Distribution Centers
Business Development
Financial Statements
Annual Budget
Procedures
 
 
Nicole Wilson
Executive Director Of Operations
Ridgefield, NJ
(930) 555-3877
nwilson@example.com
Skills
Medical RecordsPowerpointCompany PoliciesFacilityCost AnalysisSigmaFacilities ManagementPersonnel FilesSarbanes-OxleyIncome
 
 
Employment History
Executive Director Of Operations2016 - Present
VerizonRidgefield, NJ
  • Managed all workforce, training and technical support for global operations and staff.
  • Collaborate with cross-functional teams such as IT, Human Resources, Sales, Operations, Training, and Leadership.
  • Defined inefficiencies in workgroup, created procedures, policies and tools to improve work flow and reduce headcount.
  • Maintained all visual merchandising standards, directives, promotions, and overall cleanliness and organization of the sales floor and stockroom.
  • Reduced systemic/procedural sales commissions reporting and payroll errors.
Operations Director2013 - 2016
Jackson HewittNew York, NY
  • Single handedly managed payroll processing for over 40 employees and 3 corporations.
  • Utilized Human Resources Information Systems software solutions for data collection, employee tracking, accounting, and personnel management activities.
  • Developed Submarine Periscope Inventory Policies and Procedures.
  • Key contributor to McDonald's strategic planning process as a member of McDonald's Global Family marketing leadership board.
Office Manager2010 - 2013
Jackson HewittNew York, NY
  • Prepared taxes and assisted Supervisor with daily operations.
  • Train and mentor staff in all areas of tax preparation and office procedures.
  • Ensured records were maintained in full accordance with the requirements of the Privacy Act, and internal operation procedures.
Assistant Controller2008 - 2010
Morgan StanleyBronxville, NY
  • Resolved potential interest or position discrepancies and finalized data to company balance sheet.
  • Supervised two employees directly and oversight of broker dealers employees.
  • Investigated and resolved payroll accounting issues.
  • Prepared Pro-Forma financial statements for funds involved in mergers.
Education
Master's Degree of Business2001 - 2002
Monroe CollegeBronxville, NY
Bachelor's Degree of Business1992 - 1995
Northeastern UniversityBoston, MA
 
 
Lisa Butler
Executive Director Of Operations
Contact Information
Chattanooga, TN
(320) 555-0049
lbutler@example.com
Skills
  • Travel Arrangements
  • Powerpoint
  • Patient Payments
  • Executive Office
  • Human Resources
  • Patient Care
  • Sigma
  • Annual Budget
  • Financial Systems
  • Financial Statements
 
 
Employment History
Executive Director Of Operations2018 - Present
Amazon
Chattanooga, TN
  • Managed 23 direct reports in a 1MM sq.
  • Worked with internal business units to establish standard methodologies for project management and quality assurance.
Operations Director2014 - 2018
Amazon
Chattanooga, TN
  • Directed 400 associates including 100 direct reports in an operations capacity while overseeing the proper sortation of thousands of packages daily.
  • Partner with Logistics to ensure scheduled loads arrive as expected or to reevaluate the engineering plan to capture all volume.
  • Ensured procedures were followed for building security and product loss prevention.
  • Managed 23 direct reports in a 1MM sq.
  • Manage over 300 associates with over 100 direct reports.
Office Manager2004 - 2014
D-R SERVICES
Kenner, LA
  • Perform all aspects of medical office operations including billing, coding and collections, appointment scheduling, and medical records maintenance.
  • Worked closely with the Patient to understand various dental procedures, and alleviate their fears.
  • Assisted physician with patient care, venipunctures, vitals.
Assistant Controller2002 - 2004
Thompson Group
San Bernardino, CA
  • Coordinate daily accounting functions to ensure efficient operation of accounts payable, accounts receivable, and payroll processes.
  • Monitored, analyzed and prepared financial statements for the Kansas City manufacturing plant.
Education
Master's Degree of Business1995 - 1996
California State University - San Bernardino
San Bernardino, CA
Bachelor's Degree of Business1986 - 1989
California State University - San Bernardino
San Bernardino, CA
 
 
Ashley Tucker
Executive Director Of Operations
Contact Info
San Bernardino, CA
(850) 555-0993
atucker@example.com
Skills
Revenue Growth
Staff Training
Safety Program
Emergency
Account Management
Company Website
Business Operations
Regional Sales
Facilities Management
Procedures
Employment History
Executive Director Of Operations2018 - Present
RSISan Bernardino, CA
  • Managed departmental training requirements, annual evaluations and counseling, and awards boards.
  • Implemented Six Sigma, ISO 9001 and 27001, SAS 70 Type II.
  • Initiated and co-developed a Managerial and Staff Performance Management Guidebook to support the Company's new performance management system.
  • Develop and implement departmental processes and procedures.
  • Managed logistics through six training exercises valued at over $250,000 per exercise.
Regional Director2015 - 2018
PrimericaSan Bernardino, CA
  • Acquired 60 new clients a year, with total investment portfolio value of $11mil.
  • Researched market trends and surveys and used information to stimulate business and revenue growth.
  • Implement and maintain performance management systems.
Owner2006 - 2015
Microbac LaboratoriesSan Bernardino, CA
  • Developed customer relationships resulting in distributing multiple products to repeat customers and turning a high frequency of positive feedback.
  • Maintained and managed all records, accounts; preparation of tax forms and financial statements.
Sales And Marketing Manager2000 - 2006
Microbac LaboratoriesSan Bernardino, CA
  • Established core success metrics, reporting and key learning for all online promotional efforts
  • Acted as an influential team player to achieve maximum revenue for Business Sales department.
Education
Bachelor's Degree of Business1991 - 1994
California State University - San BernardinoSan Bernardino, CA
 

What Should Be Included In An Executive Director Of Operations Resume

1

1. Add Contact Information To Your Executive Director Of Operations Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Executive Director Of Operations Resume Contact Information Example #1
JANE MOORE
Montgomery, AL 36043| 333-111-2222 | jane.moore@email.com

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2

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Majors
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Executive Director Of Operations Resume Relevant Education Example #1
Master's Degree In Business 2014 - 2016
California State University - San Bernardino San Bernardino, CA
Executive Director Of Operations Resume Relevant Education Example #2
Bachelor's Degree In Business 2014 - 2016
California State University - San Bernardino San Bernardino, CA
3

3. Next, Create An Executive Director Of Operations Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Top Skills for an Executive Director Of Operations
Source: Zippia.com
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume
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4

4. List Your Executive Director Of Operations Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.


Work History Example # 1
Collections Manager
Wells Fargo
  • Performed quality assurance audits to ensure compliance with FDCPA and applicable State and Federal regulatory compliance requirements.
  • Monitored calls and evaluated adherence to policies and FDCPA regulations.
  • Monitored collectors to ensure call guidelines including service level, productivity and FDCPA guidelines were met.
  • Reviewed portfolio and prepared forecasting reports for business units.
  • Worked bankruptcy accounts and submitted to legal counsel to review and start proof of claim.

Work History Example # 2
Recruitment Manager
Yodle
  • Engaged external diversity/trade organizations and universities as strategic partners in meeting recruitment, rewards, and outreach goals.
  • Utilized department ATS application Jobvite.
  • Developed and implemented recruiting strategies that resulted in increased diversity hiring Developed and maintained the diversity content/section on the career website.
  • Managed billing and records for 45 people and maintained records in Excel and custom HRIS, MAMASH.
  • Filled openings in areas of Legal, Accounting, IT, Marketing, Facebook Film Production, HR and many others.

Work History Example # 3
Executive Director Of Operations
MRS BPO
  • Assisted in the management and oversight of residents.
  • Implemented procedural changes that increased reliability and availability of outsourcing environment to 95% by stabilizing infrastructure.
  • Developed and deployed metrics to measure the success of the Service Implementation department.
  • Integrated networks and infrastructure domestically and internationally as the company grew from 2500 employees to approximately 10,000.
  • Created infrastructure for In-Store, In-Home, and Remote Services; similar to Apple Genius and Geek Squad.

Work History Example # 4
Operations Director
Best Buy
  • Managed scheduling and payroll for team; conducted performance evaluations, promotions and terminations when necessary.
  • Identified specific elements of Margin Erosion as significant metrics that were far in excess of standards.
  • Coached and mentored teams on key Supply Chain fundamentals.Sr.
  • Leveraged combined online and store channels to deliver on business strategies and new enterprise capabilities.
  • Developed and managed operations, client relations and staffing model for internal consulting department.

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5

5. Highlight Your Executive Director Of Operations Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your executive director of operations resume:

  1. Certified Manager Certification (CM)
  2. Six Sigma Green Belt
  3. Project Management Professional (PMP)
  4. Program Management Professional (PgMP)

6

6. Finally, Add A Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

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Updated October 6, 2021