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Executive director of operations skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Karen Kus,

Nina Woodard

Executive director of operations example skills

Below we've compiled a list of the most critical executive director of operations skills. We ranked the top skills for executive directors of operations based on the percentage of resumes they appeared on. For example, 12.6% of executive director of operations resumes contained operations management as a skill. Continue reading to find out what skills an executive director of operations needs to be successful in the workplace.

15 executive director of operations skills for your resume and career

1. Operations Management

Operations management is a field of management that deals with the controlling and designing of the production process. The main objective of operations management is to supervise the manufacturing process and convert input materials like labor, energy, and raw material into output materials like goods/services for consumers.

Here's how executive directors of operations use operations management:

Experience in many aspects of operations management including Accounts receivable-payable.
Acted as liaison between operations management and executive management.

2. Customer Satisfaction

Here's how executive directors of operations use customer satisfaction:

Implemented performance incentives and accountability reviews of two direct reporting property managers that greatly increased customer satisfaction and tenant referrals.
Led an operationally-focused customer engagement with a major European retailer to institute collaborative planning processes and improve customer satisfaction.

3. Financial Management

Here's how executive directors of operations use financial management:

Introduced financial management tools and taught entrepreneurial skills with NYU professor partnership.
Led 9 financial management professionals, a 15-person administrative staff, and internal support for 170 internal IBM customers.

4. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how executive directors of operations use oversight:

Advanced to increasingly responsible positions, culminating in management role with oversight of company operations.
Budget oversight at executive level.

5. Medicare

Medicare is a federal government insurance program that offers health care coverage to people who are 65 and above. In some cases, younger people with disabilities whose status is identified by the SSA can also avail the insurance program. Medicare covers the health expenses of people who are not able to afford it plus it protects the payee from rising health care costs.

Here's how executive directors of operations use medicare:

Accredited the hospital by the Joint Commission on Accreditation of Health Care Organizations, Puerto Rico Department of Health and Medicare.
Implemented payment strategies working with Medicare Administrative Contractors and establishing Advance Beneficiary Notice strategies to include accurate costing for proprietary formulations.

6. Home Health

Here's how executive directors of operations use home health:

Inform CEO on current trends, problems, and activities in the home health care field to facilitate policy making.
Selected clinical documentation system and assisted company in the development of product to meet home health needs.

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7. Rehabilitation

Here's how executive directors of operations use rehabilitation:

Initiated the merging of electronic medical records for pharmacy, primary care, lab, and rehabilitation.

8. Project Management

Here's how executive directors of operations use project management:

Provided project management, development management, and technical architecture input to the various projects.
Professionalized North American Project Management Office instituting methodology and tools along with structured forecasting.

9. Nursing Home

Here's how executive directors of operations use nursing home:

Developed, maintained and enforced hospital/nursing home compliance policies.

10. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how executive directors of operations use business development:

Performed business development functions like preparing proposals, estimation, and feasibility analysis as well as supported resource management portal.
Screened and scheduled supplier meetings and assisted with sales/business development meetings.

11. Risk Management

Risk management is the method of recognizing, evaluating, and managing risks to an organization's resources and profits. Financial insecurity, regulatory liability, strategic management mistakes, incidents, and natural hazards are just some of the challenges or dangers that could arise. For digitalized businesses, IT security vulnerabilities and data-related threats, as well as risk management techniques to mitigate them, have become top priorities.

Here's how executive directors of operations use risk management:

Scheduled, directed and authorized maintenance projects, ensuring reputable contractors used, costs managed and appropriate risk management procedures followed.
Implemented risk management strategies to successfully navigate market volatility and minimize financial exposure.

12. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how executive directors of operations use payroll:

Reduced payroll costs; implemented cross-training programs for better utilization of food and beverage personnel resulting in improved member satisfaction.
Maintained payroll control records and calculated payrolls for approximately 300 individuals working for various clients.

13. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how executive directors of operations use human resources:

Managed functional areas including finance/budgeting, donor relations, human resources, rick management, facility management and office management.
Managed the human resources of the organization according to authorized personnel policies and procedures.

14. Strategic Plan

Here's how executive directors of operations use strategic plan:

Prospected company talent potential and developed/executed leadership growth plans for individuals in alignment with the company's strategic plan.
Contributed as an integral member in the strategic planning, construction and establishment of corporate technology directives.

15. Shared Services

Here's how executive directors of operations use shared services:

Provided strong leadership to four direct reports and 40-indirect, matrixed shared services staff, building a high-performing infrastructure.
Established a Shared Services organization for the development and execution of enterprise wide, cross functional financial and operational reporting.

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What skills help Executive Directors Of Operations find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on executive director of operations resumes?

Karen Kus

Assistant Director of Career Services, SUNY Potsdam

Employers hiring candidates with a history degree are seeking transferable skills that can be applied in various roles and settings. These skills include writing, communication, research, organization, computer-based skills, and problem-solving. The best thing a candidate can do to increase marketability is to elaborate on how they obtained or utilized those skills, rather than simply listing them. Employers need to have an understanding of how you made use of your skill and what results came from your actions. Make these skills shine on your resume by giving them substance.

What executive director of operations skills would you recommend for someone trying to advance their career?

Nina Woodard

Senior Career Development Specialist, Belmont University

For entertainment, digital marketing and content creation skills are critical. Even if a role isn't specifically connected to digital marketing, social media is almost always involved in most entry-level roles. We strongly encourage students and recent graduates to learn basic graphic design platforms, video editing and audio editing. Learning how to maximize impact on social media platforms such as YouTube, Instagram or TikTok is also a worthy investment of time. There's a wide range of self-paced training resources online, many available for free or at reduced costs for students.

What type of skills will young Executive directors of operations need?

Craig Nathanson Ph.D.

Adjunct Lecturer, Sonoma State University

I see the essential human skills gaining importance to build a new post-covid work life. These include creativity, leading and working in teams, writing, speaking, being self-aware, and lowering bias and networking; career branding as critical areas for graduates to focus on now.

What technical skills for an executive director of operations stand out to employers?

Dr. Mary Kern Ph.D.

Associate Professor, Zicklin School of Business at Baruch College - City University of New York

- Clearly, the ability to use different forms of communication technology has become key, and as these forms evolve rapidly, employers are look for an ability to adapt, adopt, and teach them to their colleagues.

- Evidence-based management and decision-making are playing a much larger role in organizations, and thus the ability to work with quantitative data to understand situations and to help make decisions is crucial.

What soft skills should all Executive directors of operations possess?

Steven Bauer

Visiting Professor of Marketing, Pepperdine University, Seaver College

The new hybrid world will make leading teams more challenging. This reality will put a premium on interpersonal skills. When the NASA astronaut, Richard Arnold, spoke at Pepperdine in 2019, he mentioned that team building was the single most important ability undergraduates could develop to become a good astronaut. The same holds for graduates wanting to go into business, particularly in the post coronavirus era. As part of their skills in this area, graduates will also need to be able and committed to addressing issues in the areas of diversity, equity and inclusion.

Do you want to know more?

List of executive director of operations skills to add to your resume

The most important skills for an executive director of operations resume and required skills for an executive director of operations to have include:

Operations Management
Customer Satisfaction
Financial Management
Oversight
Medicare
Home Health
Rehabilitation
Project Management
Nursing Home
Business Development
Risk Management
Payroll
Human Resources
Strategic Plan
Shared Services
Process Improvement
Professional Development

Business Operations
Financial Performance
Direct Reports
Facilities Management
Strategic Direction
Real Estate
ROI
Management System
Sigma
Logistics
KPIs
Regulatory Compliance
QA
Internal Controls
Staff Development
FDA
Performance Reviews

Training Programs
Business Plan
Operational Efficiency
PMO
ISO
MIS
Financial Statements
Cost Savings
Financial Reports
Inventory Management
Customer Support
Inventory Control
Key Management
SLA
Event Planning

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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