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Executive housekeeper skills for your resume and career

Updated January 8, 2025
4 min read
Executive housekeeper example skills
Below we've compiled a list of the most critical executive housekeeper skills. We ranked the top skills for executive housekeepers based on the percentage of resumes they appeared on. For example, 19.3% of executive housekeeper resumes contained guest rooms as a skill. Continue reading to find out what skills an executive housekeeper needs to be successful in the workplace.

15 executive housekeeper skills for your resume and career

1. Guest Rooms

A guest room is an assigned room at someone's house which is reserved for guests. It is a room or suite of rooms used or maintained for the accommodation of individuals to whom hospitality is extended for compensation.

Here's how executive housekeepers use guest rooms:
  • Collaborated with Guest Services in presenting guest rooms and providing customized amenities according to individual guest profile.
  • Coordinated daily with engineering to ensure guest room maintenance was being conducted appropriately.

2. Cleanliness

Here's how executive housekeepers use cleanliness:
  • Communicated with all departments regarding any and all matters related to housekeeping and cleanliness of property including all public spaces.
  • Led a team of multinational housekeepers, laundry attendants and public space attendants to continuously improve cleanliness and productivity.

3. Quality Standards

Quality standards are a specific level of standards of products that are set by the companies for the customers that have to be met and maintained throughout the process until the time of delivery. Quality standards are information that includes the customer's requirements, guidelines, and characteristics for the needed final product or service.

Here's how executive housekeepers use quality standards:
  • Manage the overall operations of the housekeeping and laundry departments to ensure maximum department productivity and service quality standards.
  • Supervised work activities of housekeeping staff and ensured adherence to company quality standards by inspecting rooms.

4. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how executive housekeepers use customer service:
  • Led the daily operations of the housekeeping department Ordered all hotel inventory Spearheaded a customer service project that effectively resolved customer complaints
  • Supervised housekeeping department including inventory, scheduling staff, customer service, and data entry.

5. Guest Complaints

Here's how executive housekeepers use guest complaints:
  • Addressed guest complaints regarding housekeeping services in a professional and diligent manner to guarantee guest satisfaction.
  • Respond immediately to guest complaints concerning housekeeping issues.

6. Guest Service

Here's how executive housekeepers use guest service:
  • Managed operating expenses to minimize costs while providing excellent guest services and maintaining operational par levels of supplies
  • Respond to guest service interactions, achieving positive guest/problem resolution.

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7. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how executive housekeepers use payroll:
  • Acknowledge budget and payroll guidelines to ensure that each area of responsibility operates within established cost while providing maximum service.
  • Participated and helped in managing preparation of schedules, payroll and workloads for housekeeping staff ensuring maximum efficiency.

8. Front Desk

Here's how executive housekeepers use front desk:
  • Maintain constant communication within departments including Engineering and Front Desk to ensure expectations are met and control room inventory.
  • Promoted multiple times from Concierge to Front Desk to Housekeeping Supervisor to Housekeeping Manager to Executive Housekeeper.

9. OSHA

Here's how executive housekeepers use osha:
  • Completed surveys for Joint Commission (JACO); Occupational Safety and Health Administration (OSHA); and the Military.
  • Train and oversees employee compliance with OSHA standards regarding proper usage and dilution of chemical products, equipment safety and usage,

10. Laundry Services

Here's how executive housekeepers use laundry services:
  • Develop and implement procedures for managing quality of housekeeping and laundry services.
  • Perform additional laundry services when necessary

11. Safety Standards

Here's how executive housekeepers use safety standards:
  • Coordinated the inspection of assigned areas to ensure that health regulations, safety standards and departmental policies are being met.
  • Conducted inspections to ensure that health regulations, safety standards, and departmental policies were being met.

12. Room Attendants

Here's how executive housekeepers use room attendants:
  • Trained and evaluated room attendants and housekeepers to maintain Holiday Inn hospitality service standards.
  • Reorganized the department including retaining room attendants and supervisors.

13. Exceptional Guest

Here's how executive housekeepers use exceptional guest:
  • Supported the housekeeping manager in providing an exceptional guest experience in an upscale hotel environment.
  • Managed housekeeping team to execute exceptional guest loyalty.

14. Staff Training

Here's how executive housekeepers use staff training:
  • Directed all staff training implementations, disciplinary reviews and succession planning.
  • Administered staff training, inter-department communications, and staff scheduling.

15. Corrective Action

Here's how executive housekeepers use corrective action:
  • Administered 90-day and annual performance reviews of associates and implemented corrective action as required.
  • Responded to concerns and requests and took necessary corrective action including timely follow-up.
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List of executive housekeeper skills to add to your resume

Executive housekeeper skills

The most important skills for an executive housekeeper resume and required skills for an executive housekeeper to have include:

  • Guest Rooms
  • Cleanliness
  • Quality Standards
  • Customer Service
  • Guest Complaints
  • Guest Service
  • Payroll
  • Front Desk
  • OSHA
  • Laundry Services
  • Safety Standards
  • Room Attendants
  • Exceptional Guest
  • Staff Training
  • Corrective Action
  • Hotel Policies
  • Dryers
  • Clean Rooms
  • Quality Service
  • Room Inspections
  • Inventory Control
  • VIP
  • Housekeeping Management
  • Performance Evaluations
  • Ensure Cleanliness
  • Laundry Operations
  • Overall Cleanliness
  • MSDS
  • Public Spaces
  • Cleanliness Standards
  • Hotel Standards
  • Excellent Guest
  • Disciplinary Actions
  • Housemen
  • Room Assignments
  • Room Hotel
  • Labor Costs
  • AAA
  • Vacant Rooms
  • Maintenance Issues
  • Marriott
  • Personnel Actions
  • Fixed Assets
  • QA
  • Quality Guest
  • Laundry Attendants
  • Guest Issues
  • Guest Satisfaction Scores

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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