Entry Level Account Executive - Jan 2026 start
Executive job in Charlotte, NC
January OR May 2026 start date!
At Optomi, passion, drive, innovation, and strong core values are at the heart of our organization. Are you looking for a challenging but rewarding career with a company who puts their employees first? How about a promote within culture and working for a Top Company Culture award winner, according to Entrepreneur? Optomi, part of the Optomi Professional Services family of brands, has launched a new program called the Acadomi, which allows recent college graduates to jump-start their careers in the IT staffing industry.
Through the Acadomi, starting January 2026, we are growing our organization and providing hands-on training, mentorships and growth opportunities within our company. Recent Graduate candidates will work full-time with seasoned recruiters and account executives to gain a foundation for the IT industry - from best recruiting practices to account management. After completing the program, you will hit the market in either our Atlanta, Charlotte, DC, Detroit or Dallas office. Think you might be a fit? Apply today and let's find out together!
Responsibilities:
Participate in an informative 2-month training program with experienced Recruiters and Account Executives to boost your career in IT recruiting
Work closely with a Team Lead to perfect your skills in sourcing, interviewing, and submitting candidates
Gain experience cold calling, interacting and prospecting new business
Gain a foundation for Optomi's recruiting and sales process to eventually move into an Account Executive role
What does an Account Executive do for Optomi?
Connect with clients/companies in the market to learn about their business needs and problems through phone calls, in-person meetings, coffees, lunches, etc.
Develop strong partnerships with key clients/companies by informing them who Optomi is and what how we can be the ideal partner for their business needs
Be the point-of-contact for all hiring needs between the client and recruiting team (interview feedback, updates, coordination, etc.)
Maintain and constantly develop your own book of business through excellent written and verbal communication with clients
Basic Requirements:
Bachelor's degree
Desired Skills and Experience:
0-1 years of professional experience - Training provided!
Drive and determination to succeed
Ability to thrive in a fast-paced and innovative environment
Excellent written and verbal communication skills
The ability to develop strong and genuine relationships with our customers and consultants
Perks/Benefits:
A competitive base salary
MacBook Pro or MacBook Air computers!
The ability to be part of a fundamental change in the staffing industry
Core values to include community involvement for both charitable and professional involvement
Monthly phone allowance
“Promote-from-within” philosophy
Annual performance trip to a tropical destination for you and a plus one with all expenses paid!
Give back opportunities including community involvement for both charitable and professional involvement
Industry-leading, innovative technology used for candidate submissions
Earned performance incentives
Executive Underwriter - Special Risk (Loss Sensitive/Large Accounts) (Commercial P&C)
Executive job in Charlotte, NC
Amerisure creates exceptional value for its partners, policyholders, and employees. As a property and casualty insurance company, Amerisure's promise to our partner agencies and policyholders begins with a comprehensive line of insurance products designed to protect businesses, as well as the health and safety of every employee. With an A.M. Best "A" (Excellent) rating, Amerisure serves mid-sized commercial enterprises focused in construction, manufacturing and healthcare. Ranked as one of the top 100 Property & Casualty companies in the United States, we proudly manage nearly $1 Billion of Direct Written Premium and maintain $1.21 billion in surplus.
Amerisure is recruiting for an Executive Underwriter, Special Risk to join our team. This role can sit remote in most locations in the U.S.
Position Summary:
Responsible for underwriting and managing a portfolio of complex Special Risk accounts leveraging loss sensitive industry expertise to drive profitable growth. Serves as a strategic partner for select agencies with the highest levels of field authority. This role is a key contributor to Amerisure's loss-sensitive growth strategy, shaping underwriting direction and driving profitability by delivering exceptional service and contributing to Amerisure's strategic objectives.
Responsibilities:
* Evaluate and apply advanced underwriting judgement to price and negotiate complex loss sensitive accounts
* Create loss sensitive programs using the Special Risk Quote application in accordance with SR Program guidance
* Build pipeline of new loss sensitive opportunities for assigned select agencies that align with Amerisure's risk appetite.
* Influence and contribute to the development of loss sensitive underwriting guidelines
* Maintain and manage a portfolio of loss sensitive renewal accounts, in alignment with our loss sensitive program, pricing and loss ratio objectives
* Build and maintain effective relationships with select agencies to drive successful acquisition of new and desired renewal accounts.
* Deliver loss sensitive training workshops to agencies to support producer development
* Maintain organized and thorough underwriting documentation in accordance with Amerisure's standards and guidelines.
* Attain established underwriting performance metrics for both new and renewal accounts, including production goals and quote and hit ratios.
* Partner with internal teams, such as claims and risk management, to ensure comprehensive support for agency partners.
Requirements:
* Bachelor's degree or equivalent years of experience.
* 7 years underwriting experience in commercial middle market insurance.
* Proven success managing a portfolio of complex accounts with demonstrated profitability
* Deep underwriting knowledge of complex risks including loss sensitive programs
* Strong analytical, data and problem-solving skills, including the ability to deal with ambiguity
* CIC, CPCU, AU designations preferred.
* High degree of business acumen with the ability to assess market conditions, competitive positioning, and portfolio performance.
* Proficient computer skills required including Microsoft Office Suite.
* Demonstrated successful ability to build positive partnerships and work collaboratively with cross-functional business teams.
* Demonstrated successful ability to prioritize and multi-task various and conflicting responsibilities.
* Excellent communication and negotiation skills with the ability to convey complex concepts clearly.
* Ability to travel up to 15%.
#LI-CR1 #LI-Remote
Just as we are committed to creating exceptional value for our Partners For Success agencies and policyholders, Amerisure also remains committed to being an employer of choice. We reinforce this commitment by adhering to an Employee Value Proposition that, in part, is provided through a competitive total rewards package. This package includes competitive base pay, performance-based incentive pay, comprehensive health and welfare benefits, a 401(k) savings plan with profit sharing, and generous paid time off programs. We also offer flexible work arrangements to promote work-life balance. Recognized as one of the Best and Brightest Companies to Work For in the Nation and one of Business Insurance magazine's Best Places to Work in Insurance, we provide a workplace that fosters excellence and professional growth. If you are looking for a collaborative and rewarding career, Amerisure is looking for you.
Amerisure Insurance provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Amerisure Insurance complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Amerisure Insurance expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Amerisure's employees to perform their job duties may result in discipline up to and including discharge.
Auto-ApplyHealth System Executive - Charlotte/Nashville
Executive job in Charlotte, NC
Diasorin is a global leader in diagnostic solutions, pushing the boundaries of science and technology to create cutting-edge tools that improve healthcare worldwide. With a legacy spanning over 50 years, we've earned our reputation for excellence by developing innovative diagnostic assays and instruments that are trusted by healthcare providers around the world.
Our broad offering of diagnostic tests and Licensed Technology solutions, made available thanks to ongoing investments in research, positions us as the player with the widest range of specialty solutions in the sector and identifies us as the "Diagnostics Specialist."
Why Join Diasorin?
* Impactful Work: When you join Diasorin, you become part of a team that's dedicated to improving lives. Your contributions will directly impact patient care, making a meaningful difference in the world.
* Global Reach & Innovation: Our work transcends borders. Joining Diasorin means collaborating with colleagues from all over the world, expanding your horizons, and contributing to global healthcare solutions at the forefront of the diagnostic industry.
Diverse and Inclusive Culture: We believe in the strength of diversity, and our inclusive culture reflects this commitment. We value your unique perspective and offer a supportive, collaborative environment where everyone can thrive.
Join Our Team: If you're passionate about innovation, diversity, and making a positive impact on healthcare, Diasorin is the place for you. We're looking for passionate and talented individuals who are ready to embrace new challenges and drive healthcare solutions forward.
Are you ready to be part of a dynamic team that's shaping the future of diagnostics? Join Diasorin and become a catalyst for change in the world of healthcare. Apply today and be a part of our exciting journey toward a healthier, more connected world. Together, we can make an impact!
Job Scope
Health System Executives have an assigned list of health systems of which they will focus on executing the strategy of DiaSorin in getting new customers and growing the hospital framework. They as well are responsible for growing the existing covered IDN current customer in meeting the growth objectives. They work with Health System Director and local sales teams to identify and evaluate market opportunities and sales potential, and coordinate a comprehensive sales strategy encompassing the entire spectrum of Health System decision-makers. Develop executive-level relationships and negotiate contracts with assigned Health Systems.
* Position is eligible to be remote in the Charlotte/Nashville territory*
Job Responsibilities
* Develop and execute executive level strategy and grow/maintain executive level relationships within assigned Health Systems.
* Collaborate with the local sales teams to implement a customized strategic account plan with detailed and timely top-down and bottom-up activities to accelerate. results.
* Persuasively articulate the clinical and economic value of the DiaSorin portfolio and vision at the executive levels within the Health System.
* Negotiate instrument and reagent agreements (including pricing, terms and conditions) with DiaSorin's largest customers.
* Organize periodic customer business reviews in coordination with the local sales and support teams.
* Cultivate peer to peer communication between the executive level supporters of DiaSorin and their colleagues within prospect Health Systems.
* Participate in regional meetings for training purposes, product information updates, and sharing field intelligence.
* Assist with support and development of the sales team by providing guidance and assistance as needed.
Education, Experience and Qualifications
* Bachelor's Degree in business or healthcare related field required
* 5+ Years successful experience in healthcare, pharmaceutical or medical diagnostic sales and/or sales management required
* Ability to lead without authority and familiarity with the Health System landscape
* Superior communication skills and demonstrated aptitude in accessing and influencing executive level decision makers
* Strong knowledge of the dynamics of healthcare delivery (ACOs, GPOs, IDNs, etc.)
* Strategic selling and complex selling skills
Licenses and Certifications
* DL NUMBER - Driver License, Valid and in State required
Travel Requirements
* 70%
What we offer
The posting range for this position is $108,000 - $162,000 annually. The salary range for this role represents the numerous factors considered in the hiring decisions including, but not limited to, educations, skills, work experience, certifications, etc. Beyond base salary, Diasorin offers a competitive rewards package focused on your overall well-being. We are proud to offer a comprehensive plan of health benefits, retirement and financial wellbeing, time off programs, wellbeing support and perks. Benefits may vary by role, country, region, union status, and other employment status factors. You may also be eligible to participate in an annual incentive program. An incentive award, if any, depends on various factors, including, individual and organizational performance.
Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and Canada and to complete the required employment eligibility verification document form upon hire.
Diasorin is committed to providing reasonable accommodations for qualified individuals with disabilities. If you are a US or Canada candidate and require assistance or accommodation during the application process, please contact the North America Talent Acquisition Team at ********************* or ************** to request an accommodation.
The above job description is intended to describe the general content, identify the essential functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
Diasorin reserves the right to modify or amend this job posting as needed to comply with local laws and regulations.
Please note that offers of employment at Diasorin may be contingent upon successful completion of a pre-employment background check and drug screen, subject to applicable laws and regulations.
This position is not eligible for partnership with a third-party search firm vendor without expressed, written consent from the Diasorin Human Resources Department.
Claims Executive, Professional & Specialty Claims
Executive job in Charlotte, NC
Company:Marsh McLennan AgencyDescription:
Marsh McLennan Agency
Claims Executive, Professional & Specialty Claims
Our not-so-secret sauce.
Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drives our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Claims Executive at MMA.
Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC).
A day in the life.
As our Claims Executive for the Professional & Specialty Claims team, you will bring our insured clients and carriers together to facilitate the resolution of claims related to Management Liability, Employment Practices Liability, Cyber and Crime. You will serve as an advocate when our clients need it the most, addressing coverage and claim management challenges throughout the claim process. You will be reviewing pleadings, attorney demand letters and policy language to ensure that all potential coverages are explored for each claim. We work collaboratively with the Executive Professional Account team on insurance renewals for publicly traded, private and non-profit insureds. Our team is committed to delivering professional service when it matters the most, ensuring claims are handled effectively and in our client's best interests.
Our future colleague.
We'd love to meet you if your professional track record includes these skills:
Minimum of Three (3) years' experience, in any of the following: Executive, Professional, Pollution and/or Cyber liability, whether in an adjuster, agent or attorney role.
Bachelor's degree in Business Administration, Finance, Risk Management, Business Finance or similar field.
Property & Casualty Insurance License (or ability to obtain within 90 days of hire).
Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future.
These additional qualifications are a plus, but not required to apply:
Advanced degree or professional certifications, such as Management Liability Insurance Specialist (MLIS), Juris Doctorate (JD) or Registered Professional Liability Underwriter (RPLU) designation preferred.
We know there are excellent candidates who might not check all these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.
Valuable benefits.
We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.
Some benefits included in this role are:
Generous time off, including personal and volunteering.
Tuition reimbursement and professional development opportunities
Hybrid work
Charitable contribution match programs
Stock purchase opportunities!
To learn more about a career at MMA, check us out our website or flip through recruiting brochure.
Follow us on social media to meet our colleagues and see what makes us tick:
Instagram
Facebook
X
LinkedIn
Who
you
are is who
we
are.
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.
Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.
#MMAMID
#LI-Hybrid
#MMABI
Auto-ApplyFraud Audit Executive
Executive job in Charlotte, NC
Why USAA?Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!
The Fraud Audit Executive directs and oversees audit coverage of the USAA Bank's fraud risk. Develops, administers, and oversees a risk-based comprehensive audit program. Provides independent, objective assurance services regarding the effectiveness and efficiency of the governance, risk management, and control processes. Oversees the development and administration of long-term coverage strategy and objectives and ensures alignment with Enterprise Audit Plan strategy and objectives. Leads audit staff and oversees audit findings and recommendations regarding key governance, risk management and control processes including, legal and regulatory compliance and regulatory readiness, and the reliability and integrity of financial and operational information. Maintains knowledge of financial services regulations and effectively responds and interacts with regulators.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Charlotte, NC or Tampa, FL.The OpportunityWhat you'll do:
Leads the design of USAA's risk-based audit strategy, plan and program for area of responsibility considering USAA's business strategy and complex regulations and regulatory heightened expectations.
Supervises and drives operational planning of the audit team - including core business processes and technologies.
Oversee and direct all aspects of the annual audit plan, specifically related to area of responsibility that is prepared based on risk analysis processes. Monitors and reports progress on this plan to executive management and stakeholders and provides progress updates to Audit Services VP and CAE.
Monitors, independently and objectively, the governance, risk and control environment for area of responsibility ensuring trends and emerging issues that could impact operations are considered, consolidated, and communicated to Audit and CoSA Executive Management
Determines, plans and supervises the delivery of the risk-based annual internal audit plan including identifying areas of risk and assigning appropriate risk ratings to ensure that critical business areas are reviewed on a recurring basis for area of responsibility.
Approves updates to Risk Assessment to include content and rating justification. Assesses completeness of audit universe for assigned areas of business and recommends/approves additions or removals for the universe.
Reviews Risk Profile for collection of audit entities for assigned areas of business to ensure appropriateness. Aligns Risk Profile for areas of responsibility to the overall Risk Profile for the organization.
Participates in the development of audit standards, governance model, operating policies and procedures for inclusion in the Audit Services Manual. Oversees the implementation of approved changes to maintain an internal audit function and governance model that is consistent and appropriate for the size, complexity and risk profile for area of responsibility.
Periodically reviews and updates the audit plan to consider the risk profile and emerging risk and issues. In addition, evaluates the team assessment(s) of the adequacy and compliance with policies, procedures, and processes established by the front-line units and Independent Risk Management to ensure ongoing compliance with the Risk Governance Framework.
Accountable for the delivery of internal audit work on time, within agreed upon budget, and in accordance with audit methodology, regulatory standards and the Institute of Internal Auditors (IIA) International Standards for the Professional Practice of Internal Auditing.
Responsible for effectively managing all aspects of the internal audit work that is outsourced which evaluates the adequacy of and compliance with policies, procedures and processes established by the 1st and 2nd line of defense and provides technical and strategic direction to audits and investigations which are sensitive or complex in nature.
Oversees and approves risk assessments for area of responsibility, including emerging risks and top risks associated with the current material processes, product lines, services, functions. Ensures quality audit work within required completion timeframes of each audit. Drives value to the business while reducing the risk profile.
Ensures that audit processes are utilized in identifying control weaknesses and developing recommendations for area of responsibility.
Provides independent assurance to senior management on the effectiveness of the design, implementation and execution of the line of business processes and risk management framework (including risk profile, risk appetite, and compliance practices).
Role models USAA's mission, core values, culture and desired behaviors - including a culture of risk awareness around regulatory issues and accountability.
Develops talent and builds high performing teams to deliver high quality results and value-added services - including the identification, development and retention of talent with requisite regulatory issue validation capabilities as well as providing leadership and overseeing performance and talent management activities.
Holds self and others accountable to meet commitments by setting and clearly communicating expectations and roles and responsibilities.
May assists in creating reports of audit results and delivering/communicating results to Vice President, Chief Audit Executive, executive management, Audit Committees, and Risk committees as required.
Escalates to Audit leadership and appropriate committee's significant control weaknesses and strengths related to complying with policies, standards and procedures.
Reviews validation testing for area of responsibility to ensure that the recommended corrective actions to audit and regulatory identified issues are completed, sustainable and effective, and continues to evaluate the appropriateness of management's corrective actions in response to issues identified.
Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
Stays engaged with governance committees. May present results of work during committee meetings.
What you have:
Bachelor's degree OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.
10 or more years of experience in internal audit, risk management, compliance, or other control partner experience to include 6 years' experience assessing business risks and applying appropriate audit plans to manage risks.
6 or more years of people leadership experience in building, managing and/or developing high-performing teams required.
4 or more years of experience accountable for overseeing and developing audit plans and overseeing the execution of the plans.
Experience interacting with regulators, regarding audits or controls.
Expert knowledge of internal auditing standard, and techniques required to perform audits.
Knowledge of accounting principles and practices.
Knowledge of banking, insurance, and investment operations.
Demonstrated experience collaborating with key resources and stakeholders, influencing auditing decisions and managing work to achieve strategic goals required.
Demonstrated understanding of the full spectrum of regulatory examinations and other supervisory engagement and processes.
Expected working knowledge of the following regulatory guidance including but not limited to: Dodd-Frank Act, Homeowners' Loan Act, Fair Lending laws, Texas Insurance Code, New York Insurance Law, and/or SEC, Federal Reserve, OCC, FFIEC, CFPB, UDAAP, and Federal regulatory bodies and applicable supervisory guidance.
What sets you apart:
Demonstrated accomplishments leading audit functions in a large ($100B+) consumer bank.
Significant consumer bank product expertise (deposits, credit card, mortgage, consumer lending, etc.)
Deep subject matter expertise in retail transaction monitoring and testing, fraud infrastructure, fraud prevention, etc. in the consumer banking industry.
Certified Fraud Examiner (CFE) credentials preferred.
Experience leading fraud investigations, identity management, or diligence functions in government services (i.e., FBI, NSA, etc.).
Technology expertise in tools and techniques used both by fraudsters and in fraud detection.
What we offer:Compensation:
USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $188,330.00 - $338,990.00.
Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.
Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.
Benefits:
At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Auto-ApplyFraud Prevention & Detection Strategies Executive
Executive job in Charlotte, NC
About this role:
Wells Fargo is seeking a Fraud Prevention and Detection Strategies Executive...
In this role, you will:
Provide vision and set direction for Wells Fargo's fraud prevention and detection strategies, which manage fraud mitigation capabilities across Wells Fargo's largest businesses, including Consumer and Small Business Banking, Credit Cards, Wealth and Investment Management, etc.
Partner across multiple business groups to define and execute against Wells Fargos fraud risk appetite while creating an exceptional customer experience.
Build and leverage cutting edge fraud management capabilities to deliver efficiencies and reduce unnecessary customer friction.
Lead a team of approximately 180 leaders and experienced professionals to deliver against business objectives, including fraud losses, operational expenses, and customer experience targets.
Represent Wells Fargo Fraud and Claims Management to senior leaders within the organization, external regulators, and external parties (payment networks, other financial institutions, etc.)
Collaborate with individual teams, innovation experts, peers and senior leadership to deliver against business objectives
Develop and guide a culture of talent development to meet business objectives and strategy
Required Qualifications:
8+ years of fraud claim investigations or policy violations, risk management, or compliance experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education
4+ years management experience
Desired Qualifications:
Experience leading fraud prevention and fraud strategy teams
Subject-matter expertise in fraud prevention, detection, and recovery processes
Proven leadership skills in identifying, developing, and articulating strategic plans. And then translating these strategic plans into team objectives and action plans
Proven and demonstrated leadership skills including relationship building, partnering and collaborating with clear ability to influence, gain buy-in and negotiate with a diverse group of business partners/stakeholders including senior management
Demonstrated experience in balancing fraud risk, operational expense, and customer experience objectives.
Ability to identify investment needs driven by anticipated shift in the fraud environment across the industry
Demonstrated knowledge of key industry vendors, stakeholders and policy bodies that drive industry strategy
Proven success recruiting, inspiring, developing, coaching and motivating team members through balanced leadership with a focus on team member engagement and retention and performance management
Experience working with and onboarding vendor capabilities.
Experience interacting with regulators and external parties (e.g. card networks)
Job Expectations:
Travel as needed
Job Description - Additional Language
As the Head of Fraud Prevention and Detection Strategies at Wells Fargo, you will lead a team of ~180 professionals who are critical in enabling Wells Fargo's safe growth while also protecting customers and the company from fraudsters. You will be expected to:
Lead with Impact: Guide a team of approximately 180 fraud experts to develop safe and seamless products in partnership with business units, enable safe growth for the company, while also improving fraud detection and prevention capabilities and strategies to minimize customer disruption while maximizing fraud prevention on tens of billions of transactions across Wells Fargo each year.
Innovate for the Future: Partner across the organization to identify and develop next generation fraud screening capabilities/strategies, with an emphasis on leveraging AI driven capabilities.
Collaborate Across the Organization: Partner with various stakeholders, including product owners, line of business product groups, customer service, digital, and technology teams, to deliver complex solutions that meet business objectives.
Engage with Senior Leadership: Given the criticality of fraud management at Wells Fargo (including its enablement of safe growth, and customer/financial impacts), there will be consistent engagement with senior leadership, including members of the Wells Fargo operating committee.
Represent Wells Fargo Fraud: As the head of Fraud Prevention and Detection Strategies, you and your team will represent Wells Fargo fraud to a variety of external stakeholders and partners, including regulators, vendors, networks, and associations.
Build a Talented Team: Hire, develop, and retain a group of fraud professionals.
Core Responsibilities:
Strategy and Vision: Define and articulate the Fraud Prevention and Detection Strategy vision and strategy in alignment with organizational goals while
Manage multiple types of risk across Wells Fargo: Including financial, reputational, and compliance risks. All while delivering an exceptional customer experience.
Engage with Senior Leadership: Given the criticality of fraud management at Wells Fargo (including it's enablement of safe growth, customer, and financial impacts), there will be consistent engagement with senior leadership, including members of the operating committee.
Represent Wells Fargo Fraud: As the head of Fraud Prevention and Detection Strategies, you and your team will represent Wells Fargo fraud to a variety of external stakeholders and partners, including regulators, vendors, networks, and associations.
Team Management: Manage a team of experienced fraud professionals to meet a objectives for the organization.
Communication, Innovation, and Reporting: Define Key Performance Indicators/Objectives and Key Results; work closely with partners and stakeholders of all levels to implement desired solutions.
Posting End Date:
30 Dec 2025
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Event Executive, Hospitality (Sports Betting Client)
Executive job in Charlotte, NC
THE JOB / Event Executive, Hospitality (Sports Betting Client) EXPERIENCES / Responsible for planning and executing event and experiential marketing programs. * Our headquarters are in Stamford, CT, but the location of this position can be flexible with a priority given to candidates open to hybrid work (3 days a week in the office) in one of our office locations - - New York, NY, Chicago, IL, Charlotte, NC or Atlanta, GA.*
The Event Executive will support a team in developing innovative hospitality and event activations across our client's sports and lifestyle programming. You'll work closely with both the agency and client team to support the program development, planning documents and execution of various events and hospitality experiences across a spectrum of sports, entertainment and cultural platforms!
With the team located across a few Octagon offices, there will be broad exposure to the events and hospitality industry with a tremendous potential to learn and gain hands-on experience. This position will be exposed to high profile partners and will be expected to collaborate with internal teammates, agency colleagues, preferred vendors, and VIP customers.
The ideal candidate is one who thrives in a team environment, has a passion for learning and getting better every day, creating cool experiences, flourishes in a dynamic pace, loves details and takes pride in doing what it takes to get the job done.
THE WORK YOU'LL DO
* Support event planning, ticket management, onsite activation, and post-event wrap-up for various events and hospitality programs
* Contribute day-to-day functions to help the team succeed
* Project manage multiple programs simultaneously, using superior attention to detail and client management skills
* Coordinate projects with internal resources and outside vendors (i.e., merchandise, event services, supplies, etc.)
* Support event document preparation and ongoing status updates for project workplans, event guides, itineraries, agendas, meeting notes, and post-event recaps
* Support all event planning logistics which may include, but not limited to, gifting, decor, lodging, transportation, food & beverage, production services, and celebrity appearances
* Manage vendor payments and track program budgets
* Become a trusted resource for clients
* Exemplary service onsite for clients and guests at all program events
* Develop a knowledge and understanding of sports betting client's event portfolio and business initiatives
* Additional projects as assigned, which may include assistance on other events/programs, competitive research, property research, etc.
THE BIGGER TEAM YOU'LL JOIN
Recognized as one of the "Best Places to Work in Sports", Octagon is the global sports, entertainment, and experiential marketing arm of the Interpublic Group.
We take pride in being Playmakers - finding insightful, bold ways to create play in our work, our lives, and in the world. We believe in the power of play to create big ideas and unlock potential for our clients and talent.
We can put ourselves in the shoes of fans because we ARE fans - of sports, entertainment, and culture at large. This expertise allows us to continually evolve the fan experience across sports and entertainment alongside some of the biggest brands and talent in the world.
The world needs play more than ever. Are you a Playmaker?
WHO WE'RE LOOKING FOR
* 1+ years of relevant experience; sports, event, or hospitality experience preferred
* A passion for and expertise in sports, entertainment, gaming, music and/or celebrity & lifestyle culture!
* A "no job is too small or too big" mindset, with a can-do attitude and desire to succeed and learn in a fast-paced work environment
* A team-player who wants to know what others are working on and wants to help
* Flexible and adaptable in working with various personalities
* Enjoys coming up with fun ideas and bringing them to life
* Ability to thrive under pressure and are outstanding at problem solving; offering creative solutions (though you will always have help, your mantra is: I will figure it out!)
* Excellent organizational skills and attention to detail
* Communicates effectively, both oral and written with clients and colleagues
* Proficiency with Microsoft Office Suite (Outlook, PowerPoint, Word, Excel)
* Ability to lift up-to 50 lbs. and stand for up to or more than eight hours at a time
* Flexibility and willingness to travel domestically and internationally, and work weekends or holidays as needed. Anticipated travel level: Moderate (20%-40%)
This position pays $40,000, is overtime-eligible and comes with a comprehensive benefits package.
Octagon is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, protected veteran status, or any other basis prohibited by law.
We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at [email protected]. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.
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Auto-ApplyEvent Executive (GKL) (Luxury Automotive Client)
Executive job in Charlotte, NC
THE JOB / Event Executive (GKL) (Luxury Automotive Client)
EXPERIENCES / Responsible for planning and executing event and experiential marketing programs.
***Our headquarters are in Stamford, CT, but the location of this position can be flexible with a priority given to candidates open to hybrid work (3 days a week in the office) in one of our office locations - - Stamford, CT, New York, NY, or Charlotte, NC.***
Octagon is looking for an Event Executive to help with the coordination of an action-packed ultra-luxury partnerships and activations calendar for our luxury automotive client. In this position, you will work on the ideation, planning, and execution of ultra-luxury events throughout the year and across the nation.
The right candidate will be able to work collaboratively and will interact with various internal divisions, client partners/vendors, and consumers. We are looking for someone who is highly collaborative, is a self-starter, and is comfortable taking the lead and voicing their opinions and ideas. Strong team dynamics skills and excellent interpersonal skills are required for this position. This person will also handle white glove consumer communication and onsite hosting.
If you are looking to join a well-established agency that provides you with challenging work, a culture that cares and respects you and you want the opportunity to grow, this could be your next role.
THE WORK YOU'LL DO
Support the greater team in the pre-planning event management and execution for ultra-luxury events and strategic partnerships
Maintain documents such as status reports, tracking documents, and meeting notes
Lead and manage consumer communications channels (email, phone and in-person) for white-glove hosting of consumers across various programs and events
Support management with budget tracking and reconciliation via associated internal documents
Provide support in vendor research and liaison, premium and merchandise management, market research, event communications
Communicate clearly, professionally and efficiently with clients, vendors, venues, and partners
Work closely with the core team in planning and implementing key program elements
Own finance paperwork and documentation (e.g. creation of POs and adding new venues as vendors into our systems)
Develop post-event recap decks for clients at the conclusion of each event
Assist with upkeep of fleet vehicles and overall logistics of vehicles
Schedule, train, and manage event teams
Development of program guides and training materials for staff and program partners
Support analysis and assessment of all program vendors
Serve as program lead onsite at select events
Other related duties as reasonably assigned
THE BIGGER TEAM YOU'LL JOIN
Recognized as one of the “Best Places to Work in Sports”, Octagon is the global sports, entertainment, and experiential marketing arm of the Interpublic Group.
We take pride in being Playmakers - finding insightful, bold ways to create play in our work, our lives, and in the world. We believe in the power of play to create big ideas and unlock potential for our clients and talent.
We can put ourselves in the shoes of fans because we ARE fans - of sports, entertainment, and culture at large. This expertise allows us to continually evolve the fan experience across sports and entertainment alongside some of the biggest brands and talent in the world.
The world needs play more than ever. Are you a Playmaker?
WHO WE'RE LOOKING FOR
A passion for and expertise in automotive, art, and/or music
At least 1+ years of agency/client experience
Superb written and verbal communication skills, geared towards high-net worth individuals including email, phone and in-person communication
Excellent project management skills with the ability to manage strict timelines, work under pressure, and manage budgets through reconciliation
Ability to manage relationships with multiple internal/external partners (e.g. venues, vendors, suppliers, etc.)
Automotive industry product knowledge and/or interest is a plus
Effective leadership skills to support oversight of vendors and contractors onsite
Excellent communication, writing, and client service skills
Excellent organizational skills, attention to detail and the ability to multi-task
Proficiency with Microsoft Office Suite
Valid US driver's license and clean driving record
Flexibility and willingness to travel domestically and work weekends or holidays as needed. Anticipated travel level: Moderate (20-45%)
This position pays $40,000, is overtime-eligible and comes with a comprehensive benefits package.
Octagon is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, protected veteran status, or any other basis prohibited by law.
We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.
Auto-ApplyEA Architect - Vice President
Executive job in Charlotte, NC
Job Level: Vice President Job Function: IT and Digital Development Employment Type: Full Time Role Description As an Enterprise Architect, you will play a pivotal role in shaping the technological landscape of our organization. Working closely with stakeholders across various business units, you will be responsible for designing and implementing strategic architectures that align with our business objectives and drive digital transformation in the banking industry. Architecture Design: Develop and maintain comprehensive architectural blueprints that encompass the entire IT infrastructure, applications, data, and technology platforms.
Role Objectives
* Strategic Planning: Collaborate with senior leadership to define technology strategies and roadmaps that support business growth, innovation, and agility in the banking sector.
* Solution Evaluation: Assess the suitability of new technologies and solutions, conducting thorough evaluations to determine their alignment with business needs and architectural standards.
* Governance and Compliance: Establish and enforce architectural governance processes to ensure compliance with industry regulations, security standards, and best practices in banking.
* Collaboration and Communication: Act as a bridge between technical and non-technical stakeholders, facilitating communication and fostering alignment on architectural decisions and priorities within the banking domain.
* Technical Leadership: Provide guidance and leadership to development teams, promoting architectural best practices, and mentoring junior architects with a focus on banking-specific requirements.
* Risk Management: Identify potential risks and dependencies within the architecture, implementing mitigation strategies to minimize disruption to banking operations.
* Continuous Improvement: Stay abreast of emerging technologies and industry trends in banking and technology, driving innovation and continuous improvement within the organization's technology stack.
Qualifications and Skills
* Bachelor's degree in Computer Science, Information Technology, or related field.
* Proven experience (5+ years) as an Enterprise Architect in a large-scale enterprise environment, with experience in the banking sector preferred.
* In-depth knowledge of enterprise architecture frameworks and methodologies.
* Extensive working experience in workflow engineering and business process orchestration. Pega experience is preferred. ServiceNow knowledge is helpful.
* Strong understanding of cloud computing, microservices architecture, API management, and emerging technologies.
* Experience with Azure cloud services and solutions, financial services or Databricks preferred.
* Experience with EA tools like LeanIX, Ardoq is helpful.
* Excellent communication and interpersonal skills, with the ability to articulate complex technical concepts to non-technical stakeholders in the banking industry.
* Proven leadership abilities, with a track record of leading cross-functional teams and driving architectural initiatives to successful outcomes.
Additional Requirements
Nearest Major Market: Charlotte
EA Architect - Vice President
Executive job in Charlotte, NC
**Role Description** As an Enterprise Architect, you will play a pivotal role in shaping the technological landscape of our organization. Working closely with stakeholders across various business units, you will be responsible for designing and implementing strategic architectures that align with our business objectives and drive digital transformation in the banking industry. Architecture Design: Develop and maintain comprehensive architectural blueprints that encompass the entire IT infrastructure, applications, data, and technology platforms.
**Role Objectives**
+ Strategic Planning: Collaborate with senior leadership to define technology strategies and roadmaps that support business growth, innovation, and agility in the banking sector.
+ Solution Evaluation: Assess the suitability of new technologies and solutions, conducting thorough evaluations to determine their alignment with business needs and architectural standards.
+ Governance and Compliance: Establish and enforce architectural governance processes to ensure compliance with industry regulations, security standards, and best practices in banking.
+ Collaboration and Communication: Act as a bridge between technical and non-technical stakeholders, facilitating communication and fostering alignment on architectural decisions and priorities within the banking domain.
+ Technical Leadership: Provide guidance and leadership to development teams, promoting architectural best practices, and mentoring junior architects with a focus on banking-specific requirements.
+ Risk Management: Identify potential risks and dependencies within the architecture, implementing mitigation strategies to minimize disruption to banking operations.
+ Continuous Improvement: Stay abreast of emerging technologies and industry trends in banking and technology, driving innovation and continuous improvement within the organization's technology stack.
**Qualifications and Skills**
+ Bachelor's degree in Computer Science, Information Technology, or related field.
+ Proven experience (5+ years) as an Enterprise Architect in a large-scale enterprise environment, with experience in the banking sector preferred.
+ In-depth knowledge of enterprise architecture frameworks and methodologies.
+ Extensive working experience in workflow engineering and business process orchestration. Pega experience is preferred. ServiceNow knowledge is helpful.
+ Strong understanding of cloud computing, microservices architecture, API management, and emerging technologies.
+ Experience with Azure cloud services and solutions, financial services or Databricks preferred.
+ Experience with EA tools like LeanIX, Ardoq is helpful.
+ Excellent communication and interpersonal skills, with the ability to articulate complex technical concepts to non-technical stakeholders in the banking industry.
+ Proven leadership abilities, with a track record of leading cross-functional teams and driving architectural initiatives to successful outcomes.
**Additional Requirements**
EOE, including Disability/veterans
Retail Operations Coordinator
Executive job in Charlotte, NC
Ruggable is a leading direct-to-consumer e-commerce brand based in Los Angeles, California with an extraordinary track record of high, profitable growth. We pride ourselves on having an extremely loyal customer base and a talented team made up of genuinely caring people who take action and deliver results. We are venture-backed and own a patented washable rug design that's disrupting the home décor industry. Our mission is to empower our customers to live vibrantly with beautiful products that don't compromise on function. If you're passionate about consumer products, e-commerce, and high-growth start-ups, keep reading!
Job Summary:
Ruggable is seeking a Retail Operations Coordinator to join our Project Delivery team. This individual will play a key role in supporting the execution of wholesale partnerships, ensuring smooth and efficient delivery of products to our growing network of wholesale partners. As we continue to expand our wholesale business, this position is critical in helping us meet the unique requirements of each partner, while ensuring that our operational processes remain streamlined, compliant, and effective.
What You'll Do:
Wholesale Partner Support: Collaborate closely with the Wholesale Delivery manager to understand and fulfill specific Wholesale partnership needs, ensuring all product, packaging, labeling, and compliance requirements are met
Packaging Oversight: Support the creation and testing of customized packaging solutions for each wholesale partner, ensuring that packaging meets quality standards, is cost-effective, and is ready for mass production
Logistics and Shipping Coordination: Oversee the accurate shipment of products to wholesale partners, ensuring that orders are processed on time, meet specific requirements, and comply with any shipping or regulatory standards. This may include the preparation of correct labels, documentation, and certifications
Process Improvement & Standardization: Work closely with Operations teams to identify and implement improvements to existing processes, ensuring efficiency and scalability as the wholesale business grows
Project Management: Manage multiple projects simultaneously, maintaining strong organization and clear communication with all teams involved. Ensure that all timelines are met and quality standards are upheld
What You'll Need to Have:
Required:
Ops Experience: At least 2-3 years of experience in a logistics, operations, or supply chain role, preferably in a wholesale or distribution environment. Experience with product packaging, shipping, and/or wholesale partnerships is preferred
Retail Delivery Experience: At least 2-3 years of retail delivery experience, overseeing or contributing to processing B2B orders. Experience with wholesale or distribution environments and familiarity with packaging, shipping, and compliance
Strong Organizational Skills: Must be able to manage multiple tasks at once, prioritize effectively, and stay detail-oriented in a fast-paced environment
Problem-Solving: Ability to identify issues in the manufacturing or fulfillment process and find effective, timely solutions
Hands-On Approach: Comfortable with both strategic thinking and physical support, including potential travel to facilities for hands-on involvement in operations
Team Collaboration: Strong interpersonal skills and the ability to work collaboratively with multiple manufacturing teams & cross-functional partners, ensuring smooth communication and efficient problem-solving
This role can be based in Los Angeles, CA, Bedford Park, IL, or Charlotte NC
Compensation:
$65,000 - $75,000 per year base salary
An annual bonus percentage that varies based on level of role
Employer matching (up to 3% of base salary) for company sponsored 401K plan
At Ruggable, we offer competitive compensation and benefits packages. Ruggable is an Equal Employment Opportunity employer. We proudly recruit and hire a diverse workforce and are committed to creating an inclusive environment for all employees.
If you are based in California, we encourage you to read this important information for California residents
linked here.
To all recruitment agencies: Ruggable does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Ruggable employees or any other company destination. Ruggable is not responsible for any fees related to unsolicited resumes.
Auto-ApplyOperations Coordinator
Executive job in Charlotte, NC
CPI Security, headquartered in Charlotte, NC is looking to hire an Operations Coordinator for a full time role, in office. We are looking for a leader who is focused on exceeding our customer service expectations, with strong problem solving abilities and excellent interpersonal skills. As an Operations Coordinator you will be responsible for supporting installation and service technicians to create a high performing team that delivers and exceeds all customer expectations. This position offers a competitive starting salary and the ability to support and motivate a diverse team to drive results.
What You'll Do:
Support the Operations Supervisor/Manager and Technicians by scheduling and routing customers
Schedule, route, and confirm jobs for Install/Service Technicians in your area
Maintain schedules for Install/Service Technicians to ensure that schedules are full daily
Contact customers to reschedule jobs when needed in order to make the most efficient route
Training existing Installers/Technicians on changing processes, procedures and technologies
What We're Looking For:
High School Diploma required
Highly Organized and Detail Oriented
Experience with dispatching operations is a plus
Experience with Salesforce is a plus
Proactive problem solving and decision-making abilities
Strong multi-tasker with excellent communication skills
What's In It For You!
$20-$22.00/hour depending on experience
Great medical, dental, vision, short- & long-term disability and life insurance options
Company paid holidays, floating holiday, and paid time off (PTO)
401(k) plan with competitive company match
Education assistance - we encourage and support our employees who want to improve their skills and further their education
Engaging and fun company culture that's made up of a diverse group of people
Volunteer and community engagement opportunities. CPI partners with organizations that share our mission to save and improve lives, particularly focusing on underserved communities
Eligible for free monitored security system after 90 days
An onsite state of the art fitness facility, café, walking trail, basketball court and a dedicated Fitness Director (Corporate Office in Charlotte, NC)
Birthday and Work Anniversary Rewards
Auto-ApplyOperations Coordinator
Executive job in Charlotte, NC
Riverstone Logistics (RLX) is committed to being an honest, reliable, dependable freight forwarding partner. Every day we are focused on fulfilling our Purpose of using our God-given talents and opportunities to love our neighbors, serve our communities, and improve our industry.
RLX provides final mile deliveries through dedicated and network models for various clients across the United States. We love working with new clients that are looking to enhance their customer experience through final mile deliveries.
Headquartered in Charlotte, North Carolina, RLX currently has over 700 employees and is always looking for new employees that demonstrate leadership capabilities and exceptional communication skills to grow with us at our home office as well as client sites across the United States.
Position Summary
The Returns Coordinator supports the site leader to ensure the execution of operational effectiveness of an individual client location under limited supervision. This position ensures the KPIs are met with the proper planning and scheduling of the distribution services. The Returns Coordinator manages inventory returned to the site at the end of motor carrier routes. The Returns Coordinator will spend most of their time in the office or warehouse maximizing the performance of the site.
Competencies
* Ethics & Values
* Problem Solving
* Customer Focus
* Drive for Results
* Conflict Resolution
* Functional/Technical Skills
* Managing & Measuring Work
* Timely Decision Making
* Organizing
* Composure
* Learning on the Fly
* Interpersonal Savvy
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
* Adhere to LEAN six sigma principles throughout the warehouse
* Following SOPs for the product return and truck check-in process each day
* Ensuring accuracy with reason codes for each item that is returned to the facility
* Ensuring timely reporting of returns compliance
* Ensuring key performance indicators are met
* Support for activities related to dispatching, routing, and tracking transportation
* Supporting an environment that fosters open and positive team communication
* Building a strong rapport with our Motor Carriers and clients
* Holds Motor Carriers accountable for returned/damaged product and reports findings to site leadership
* Communicate daily/shift goal of facility and group(s); devise, communicate and implement plans to obtain operational goals; work with and motivate employees to ensure goal achievement; provide progress or constraint updates to management and implement corrective measures as needed
* Performing other duties as assigned
Minimum Qualifications (Knowledge, Skills, and Abilities)
* High School Diploma/GED or equivalent required
* Strong people and operational management skills
* Experience utilizing Microsoft Office products (Excel, Teams, etc.)
* Excellent verbal and written communications skills
* Excellent interpersonal skills
* Excellent customer service skills, including conflict resolution
* Ability to adapt to changes in a fast-paced environment
* Experience with routing, scheduling, and checking on delivery status
* Ability to embrace new technology
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
?While performing the duties of this job, the employee is regularly required to move, stand, and bend for long periods of time. Additionally, this role requires the ability to communicate effectively with coworkers and outside stakeholders in person, and from time to time, utilize computer-related messaging. The employee is required to maneuver about the work areas and move/manipulate various objects. This position may require extended work hours and travel.
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at-will" relationship.
Riverstone Logistics is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Riverstone Logistics also complies with the Immigration Reform & Control Act and E-Verify, so we ask that you bring the appropriate documents to confirm your authorization to work in the United States with you upon request.
Used Equipment Operations Coordinator
Executive job in Charlotte, NC
Join the Carolina Cat Team As a family-owned company under our fourth generation of leadership, we have built our business based on the principles of trust, integrity, and a desire to help our customers and employees succeed. Since 1926, we've supported our communities by supplying equipment for critical infrastructure and commerce and by donating our time and resources to area nonprofits. We make smart investments in our company and continuously improve as part of our vision to be a trailblazing company that's built to last.
We're looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we're committed to providing a work experience that helps our team grow to their full potential.
Collectively, our employees work together to make a difference for our customers, our communities, and our company. Learn more about what it means to become a team member with Carolina Cat.
Summary
The Used Operations Coordinator is responsible for scheduling, directing, and monitoring service work for the Used Equipment department location while maintaining a high level of customer satisfaction.
Essential Functions
* Effectively coordinates WIP daily to meet department goals through prioritization of work and appropriate scheduling of resources.
* Communicates with used coordinators and or sales reps daily regarding scheduling, sale preparing, and repairing of equipment
* Responsible for the initial and final quality inspection of used and rental fleet equipment, including marketing photos.
* Manage and provide daily repair list to branch service personnel along with used coordinators
* Review and approve final work orders, ensuring the proper attachment installation on rental units.
* Improve process of the used attachment inventory including ordering equipment for used equipment.
* Responsible for proper used machine displays at our branch locations.
* Process post sale rework and related customer issues
* Improve lease return or repossession of equipment process with CAT Financial.
* Other duties as assigned.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.
Education and/or Experience
* High School diploma or equivalent with 2-year Technical degree preferred
* 2-3 years of mechanical experience
* Acceptable level of safety, rework, productivity in prior roles *Internal Applicants*
* Strong machine operating skills
* Digital computer skills
* Strong attention to detail, organization and communication
Competencies
Systems
* Functional knowledge of key operating systems: DBS, ServiceLink and MDS
* Functional knowledge of critical CAT applications: SIS, ET and Dealer DSN
* Functional knowledge of phone system and ability to manage customers through it
* Functional capability with Microsoft Office suite of applications
Technical
* Functional knowledge of CAT products
* Functional knowledge of key machine systems and components in relation to potential repair requirements
* Ability to read and interpret documents such as safety rules, operating and maintenance
* instructions, and procedure manuals. Ability to write routine reports and correspondence.
Interpersonal
* Ability to develop and maintain healthy relationships with Technicians, Tech Team Leaders and support employees
* Ability to develop and maintain healthy relationships with customers and effectively resolves any service related disputes
* Effectively communicate in various environments and settings through multiple channels
Leadership
* Create safe, positive work environment for employees.
* Ability to solve practical problems and deal with a variety of concrete variables in situations
* where only limited standardization exists.
* Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Business Acumen
* Understanding of interdepartmental relationships and can manage outcomes across departments
* Understanding of financial performance inputs and familiarization with financial definitions (GP, DE, PAD & PBT) is a plus.
Workplace Requirements
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee must frequently lift, carry, push, pull and /or otherwise move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment
While performing the duties of this Job, depending on site location, the employee may be exposed to moving mechanical parts and equipment. The employee may occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration. The employee may occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock. The noise level in some work environments is occasionally loud.
We are an Equal Opportunity Employer
We require all employees to treat all our employees and candidates as equals. All personnel actions are conducted in the spirit of equal employment. We're committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.
#CarolinaCAT
Auto-ApplyService Operations Coordinator
Executive job in Charlotte, NC
Biotage is seeking a Service Operations Coordinator to play a vital role in ensuring the continued success of Biotage's service operations. careersite--jobs--form-overlay#show FormOverlay" data-careersite--jobs--form-overlay-target="cover Button"> Apply for this job
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Biotage is seeking a Service Operations Coordinator to play a vital role in ensuring the continued success of Biotage's service operations by providing logistical and administrative support to the North American Service team.
Scope of Responsibility
The Service Operations Coordinator serves as a critical hub for Biotage's service operations, ensuring that repair, installation, and maintenance activities are executed efficiently and effectively. This role requires a strong focus on organization, communication, and collaboration to support both internal teams and external customers. The Service Operations Coordinator plays a key role in maintaining accurate records, managing logistical workflows, performing back office administrative tasks, and supporting internal and external Service teams to enhance customer satisfaction and operational excellence.
This position is hybrid based in Charlotte, NC. The requirement is at least 3 days at the Charlotte office. 2 days per week can be remote following an initial training/onboarding period.
Tasks and Responsibilities
* Oversee the work order closure process, including accurate and timely creation of Sales Orders (SO) and invoicing of customers.
* Manage all installation activities, including creation and tracking of installation work orders, overseeing installation schedules, confirming site preparedness, and coordinating post-installation activities.
* Review and ensure completeness of Field Service Engineer (FSE) reports to initiate invoicing and spare parts replenishment in ERP and ServiceMax systems.
* Act as a point of contact for individual customer support cases via phone and email, providing updates and escalating issues when necessary.
* Coordinate service parts for field service work, utilizing Charlotte Service Stock (CSS) or expediting stock-out items through the Supply Organization.
* Manage trunk stock replenishment to maintain adequate inventory levels for Field Service Engineers.
* Maintain and update the service line items in the Biotage Americas backlog report to ensure accuracy and timeliness.
* Represent the Service department during backlog meetings, expediting parts and resolving delays as needed.
* Create and maintain clear, accurate records of service activities, parts transactions, and customer communications.
* Collaborate with Field Service Engineers, Sales Representatives, and Applications Specialists to coordinate service activities and share relevant updates.
* Manage data entry for service contracts and maintain an accurate installed base database.
* Professionally represent Biotage in all communications to uphold a customer-focused approach and company reputation.
* Perform additional tasks as assigned by Service Management to support departmental and organizational goals.
Role Specific Skills and Behaviors:
* Exceptional attention to detail, ensuring accurate data entry and process adherence to exceed internal and external customer expectations.
* Strong organizational and multitasking skills to manage competing priorities and maintain a seamless workflow in a fast-paced environment.
* Clear and professional verbal and written communication skills, with the ability to effectively engage with customers, team members, and vendors.
* Proficiency in interpreting and managing business and operational documents, such as service reports, invoices, work orders, and system-generated workflows.
* Demonstrated ability to collect, organize, and analyze data to identify patterns, troubleshoot issues, and implement solutions that support service operations.
* Collaborative mindset with the ability to work independently while supporting cross-functional teams to meet business objectives.
* Advanced computer literacy, particularly in Microsoft Office Suite (Excel, Outlook, Teams), with proficiency in database and ERP systems. Familiarity with ServiceMax, Dynamics 365, or Salesforce is a strong plus.
* Strong problem-solving skills with the ability to address customer concerns, manage service logistics, and ensure timely resolution of service activities.
* Proven ability to prioritize tasks, streamline workflows, and maintain high levels of accuracy and efficiency in all aspects of the role
Education and Experience
* Associates degree or equivalent preferred.
* Strong organizational, planning, communication (oral and written), and customer service skills.
* Three or more years of related experience and/or training.
* Experience with Salesforce, ServiceMax, CRM, ERP systems, Dynamics 365, or other service reporting systems is a plus.
Physical Demands
* LIGHT - Exert up to 20 lbs. of force occasionally, and/or up to 10 lbs. of force frequently, and/or a negligible amount of force constantly to move objects.
* Office environment: the noise level in the work environment is usually moderate.
Travel Required
* Occasional travel may be required.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
About Biotage
Biotage is a global supplier and solutions partner to a wide range of customers within drug discovery and development and analytical testing. With strong expertise in separation and purification technologies, and a focus on leveraging intelligent workflow solutions, we aim to efficiently support the advancement and protection of human health. Learn more at biotage.com.
Biotage offers a comprehensive benefits package including health, dental, and vision insurance as well as a 401k program w/ company match, paid parental leave and more!
Biotage is an equal opportunity employer, including veterans and individuals with disabilities.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact ************ or ************************ for assistance.
Department Sales & Marketing Locations Charlotte Apply for this job
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Executive Underwriter - Middle Market (Commercial P&C)
Executive job in Charlotte, NC
Amerisure creates exceptional value for its partners, policyholders, and employees. As a property and casualty insurance company, Amerisure's promise to our partner agencies and policyholders begins with a comprehensive line of insurance products designed to protect businesses, as well as the health and safety of every employee. With an A.M. Best "A" (Excellent) rating, Amerisure serves mid-sized commercial enterprises focused in construction, manufacturing and healthcare. Ranked as one of the top 100 Property & Casualty companies in the United States, we proudly manage nearly $1 Billion of Direct Written Premium and maintain $1.21 billion in surplus.
We are recruiting for an Executive Underwriter - Middle Market, to join our team. This role will be hybrid in Atlanta, GA: Charlotte, NC or Tampa, FL.
POSITION SUMMARY:
Responsible for underwriting and managing a portfolio of the largest and most complex middle market accounts, leveraging deep industry expertise and advanced judgment to drive profitable growth. Serves as a customer-facing underwriter with the highest levels of field authority, delivering exceptional service to agency partners and contributing to strategic objectives.
RESPONSIBILITIES:
* Evaluate and apply advanced underwriting judgement to price and negotiate large and complex accounts in accordance with Amerisure risk evaluation process, underwriting guidelines, and renewal framework.
* Conduct risk selection of specialized new business opportunities that align with Amerisure's profitability goals and risk appetite.
* Maintain and manage a portfolio of complex, specialized renewal accounts, ensuring adherence to underwriting guidelines and achievement of targeted renewal pricing metrics.
* Maintain organized and thorough underwriting documentation in accordance with Amerisure's standards and guidelines.
* Provide service excellence to agents, ensuring alignment with service standards and fostering long-term partnerships.
* Build and maintain effective relationships with key stakeholders to lead successful negotiations acquiring and retaining desired accounts.
* Attain established underwriting performance metrics for both new and renewal accounts, including production goals and quote and hit ratios.
* Maintain deep subject matter expertise in assigned specialty lines or classes of business, keeping abreast of industry trends and developments.
* Adhere to published underwriting guidance and leverage relevant tools to ensure compliance with company standards and regulatory requirements.
* Partner with internal teams, such as claims and risk management, to ensure comprehensive support for agency partners.
REQUIREMENTS:
* Bachelor's degree or equivalent years of experience.
* 5 years underwriting experience in commercial middle market insurance.
* 2 years underwriting of large and complex middle market accounts.
* CIC, CPCU, AU designations preferred.
* Proficient computer skills required including Microsoft Office Suite.
* Demonstrated successful ability to build positive partnerships and work collaboratively with cross-functional business teams.
* Demonstrated successful ability to prioritize and multi-task various and conflicting responsibilities.
* Strong analytical and problem-solving skills, including the ability to deal with ambiguity.
* Excellent verbal and written communication skills with the ability to interact with internal and external customers.
* Ability to travel up to 10%.
#LI-CR1
Just as we are committed to creating exceptional value for our Partners For Success agencies and policyholders, Amerisure also remains committed to being an employer of choice. We reinforce this commitment by adhering to an Employee Value Proposition that, in part, is provided through a competitive total rewards package. This package includes competitive base pay, performance-based incentive pay, comprehensive health and welfare benefits, a 401(k) savings plan with profit sharing, and generous paid time off programs. We also offer flexible work arrangements to promote work-life balance. Recognized as one of the Best and Brightest Companies to Work For in the Nation and one of Business Insurance magazine's Best Places to Work in Insurance, we provide a workplace that fosters excellence and professional growth. If you are looking for a collaborative and rewarding career, Amerisure is looking for you.
Amerisure Insurance provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Amerisure Insurance complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Amerisure Insurance expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Amerisure's employees to perform their job duties may result in discipline up to and including discharge.
Auto-ApplyEvent Executive (GKL) (Luxury Automotive Client)
Executive job in Charlotte, NC
THE JOB / Event Executive (GKL) (Luxury Automotive Client) EXPERIENCES / Responsible for planning and executing event and experiential marketing programs. * Our headquarters are in Stamford, CT, but the location of this position can be flexible with a priority given to candidates open to hybrid work (3 days a week in the office) in one of our office locations - - Stamford, CT, New York, NY, or Charlotte, NC.*
Octagon is looking for an Event Executive to help with the coordination of an action-packed ultra-luxury partnerships and activations calendar for our luxury automotive client. In this position, you will work on the ideation, planning, and execution of ultra-luxury events throughout the year and across the nation.
The right candidate will be able to work collaboratively and will interact with various internal divisions, client partners/vendors, and consumers. We are looking for someone who is highly collaborative, is a self-starter, and is comfortable taking the lead and voicing their opinions and ideas. Strong team dynamics skills and excellent interpersonal skills are required for this position. This person will also handle white glove consumer communication and onsite hosting.
If you are looking to join a well-established agency that provides you with challenging work, a culture that cares and respects you and you want the opportunity to grow, this could be your next role.
THE WORK YOU'LL DO
* Support the greater team in the pre-planning event management and execution for ultra-luxury events and strategic partnerships
* Maintain documents such as status reports, tracking documents, and meeting notes
* Lead and manage consumer communications channels (email, phone and in-person) for white-glove hosting of consumers across various programs and events
* Support management with budget tracking and reconciliation via associated internal documents
* Provide support in vendor research and liaison, premium and merchandise management, market research, event communications
* Communicate clearly, professionally and efficiently with clients, vendors, venues, and partners
* Work closely with the core team in planning and implementing key program elements
* Own finance paperwork and documentation (e.g. creation of POs and adding new venues as vendors into our systems)
* Develop post-event recap decks for clients at the conclusion of each event
* Assist with upkeep of fleet vehicles and overall logistics of vehicles
* Schedule, train, and manage event teams
* Development of program guides and training materials for staff and program partners
* Support analysis and assessment of all program vendors
* Serve as program lead onsite at select events
* Other related duties as reasonably assigned
THE BIGGER TEAM YOU'LL JOIN
Recognized as one of the "Best Places to Work in Sports", Octagon is the global sports, entertainment, and experiential marketing arm of the Interpublic Group.
We take pride in being Playmakers - finding insightful, bold ways to create play in our work, our lives, and in the world. We believe in the power of play to create big ideas and unlock potential for our clients and talent.
We can put ourselves in the shoes of fans because we ARE fans - of sports, entertainment, and culture at large. This expertise allows us to continually evolve the fan experience across sports and entertainment alongside some of the biggest brands and talent in the world.
The world needs play more than ever. Are you a Playmaker?
WHO WE'RE LOOKING FOR
* A passion for and expertise in automotive, art, and/or music
* At least 1+ years of agency/client experience
* Superb written and verbal communication skills, geared towards high-net worth individuals including email, phone and in-person communication
* Excellent project management skills with the ability to manage strict timelines, work under pressure, and manage budgets through reconciliation
* Ability to manage relationships with multiple internal/external partners (e.g. venues, vendors, suppliers, etc.)
* Automotive industry product knowledge and/or interest is a plus
* Effective leadership skills to support oversight of vendors and contractors onsite
* Excellent communication, writing, and client service skills
* Excellent organizational skills, attention to detail and the ability to multi-task
* Proficiency with Microsoft Office Suite
* Valid US driver's license and clean driving record
* Flexibility and willingness to travel domestically and work weekends or holidays as needed. Anticipated travel level: Moderate (20-45%)
This position pays $40,000, is overtime-eligible and comes with a comprehensive benefits package.
Octagon is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, protected veteran status, or any other basis prohibited by law.
We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at [email protected]. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.
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Auto-ApplyEvent Executive, Hospitality (Sports Betting Client)
Executive job in Charlotte, NC
THE JOB / Event Executive, Hospitality (Sports Betting Client)
EXPERIENCES / Responsible for planning and executing event and experiential marketing programs.
***Our headquarters are in Stamford, CT, but the location of this position can be flexible with a priority given to candidates open to hybrid work (3 days a week in the office) in one of our office locations - - New York, NY, Chicago, IL, Charlotte, NC or Atlanta, GA.***
The Event Executive will support a team in developing innovative hospitality and event activations across our client's sports and lifestyle programming. You'll work closely with both the agency and client team to support the program development, planning documents and execution of various events and hospitality experiences across a spectrum of sports, entertainment and cultural platforms!
With the team located across a few Octagon offices, there will be broad exposure to the events and hospitality industry with a tremendous potential to learn and gain hands-on experience. This position will be exposed to high profile partners and will be expected to collaborate with internal teammates, agency colleagues, preferred vendors, and VIP customers.
The ideal candidate is one who thrives in a team environment, has a passion for learning and getting better every day, creating cool experiences, flourishes in a dynamic pace, loves details and takes pride in doing what it takes to get the job done.
THE WORK YOU'LL DO
Support event planning, ticket management, onsite activation, and post-event wrap-up for various events and hospitality programs
Contribute day-to-day functions to help the team succeed
Project manage multiple programs simultaneously, using superior attention to detail and client management skills
Coordinate projects with internal resources and outside vendors (i.e., merchandise, event services, supplies, etc.)
Support event document preparation and ongoing status updates for project workplans, event guides, itineraries, agendas, meeting notes, and post-event recaps
Support all event planning logistics which may include, but not limited to, gifting, decor, lodging, transportation, food & beverage, production services, and celebrity appearances
Manage vendor payments and track program budgets
Become a trusted resource for clients
Exemplary service onsite for clients and guests at all program events
Develop a knowledge and understanding of sports betting client's event portfolio and business initiatives
Additional projects as assigned, which may include assistance on other events/programs, competitive research, property research, etc.
THE BIGGER TEAM YOU'LL JOIN
Recognized as one of the “Best Places to Work in Sports”, Octagon is the global sports, entertainment, and experiential marketing arm of the Interpublic Group.
We take pride in being Playmakers - finding insightful, bold ways to create play in our work, our lives, and in the world. We believe in the power of play to create big ideas and unlock potential for our clients and talent.
We can put ourselves in the shoes of fans because we ARE fans - of sports, entertainment, and culture at large. This expertise allows us to continually evolve the fan experience across sports and entertainment alongside some of the biggest brands and talent in the world.
The world needs play more than ever. Are you a Playmaker?
WHO WE'RE LOOKING FOR
1+ years of relevant experience; sports, event, or hospitality experience preferred
A passion for and expertise in sports, entertainment, gaming, music and/or celebrity & lifestyle culture!
A "no job is too small or too big" mindset, with a can-do attitude and desire to succeed and learn in a fast-paced work environment
A team-player who wants to know what others are working on and wants to help
Flexible and adaptable in working with various personalities
Enjoys coming up with fun ideas and bringing them to life
Ability to thrive under pressure and are outstanding at problem solving; offering creative solutions (though you will always have help, your mantra is: I will figure it out!)
Excellent organizational skills and attention to detail
Communicates effectively, both oral and written with clients and colleagues
Proficiency with Microsoft Office Suite (Outlook, PowerPoint, Word, Excel)
Ability to lift up-to 50 lbs. and stand for up to or more than eight hours at a time
Flexibility and willingness to travel domestically and internationally, and work weekends or holidays as needed. Anticipated travel level: Moderate (20%-40%)
This position pays $40,000, is overtime-eligible and comes with a comprehensive benefits package.
Octagon is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, protected veteran status, or any other basis prohibited by law.
We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.
Auto-ApplySSDLC IT/IS Risk Management & Governance Executive - Charlotte
Executive job in Charlotte, NC
**Why USAA?** At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.
**The Opportunity**
USAA is seeking an **IT/Info Security Risk Management & Governance Executive** who needs to have **"hands-on"** expertise in **SSDLC - Second Line of Defense** . This role sits within the Chief Risk Office for Technology.
We offer a flexible work environment that requires an individual to be **in the office 4 days per week.** This position can be based in one of the following locations: **Charlotte, NC** , San Antonio, TX, Tampa, FL with a preference for **Charlotte** .
**_*** Relocation assistance is available to Charlotte for this position ***_**
The successful candidate will serve as a key advisor responsible for recognizing and reporting Information Technology (IT) and Information Security (IS) strategic and aggregate risks across the business while advancing the Enterprise Risk Management function for aggregation, quantification, and qualification of risks. Sets direction for risk management programs within IT/IS and leads all aspects of the delivery of those programs across the line of business.
Provide risk management and governance leadership, operational direction and operational oversight of Information Security, Business Continuity, Data Center Security, AI and Corporate Investigations domains and establish a best-in-class Risk Management framework for the Enterprise Security Group (ESG) to ensure comprehensive oversight and management of risks across the full risk taxonomy. Ensures risks align within appetite tolerances and strategic goals, product plans, forecasts, and adjusts to variances.
Responsible for the aggregation and reporting of risks to senior leadership and effectively assessing and influencing business decisions and direction. Contributes to the long-term strategy of how risk systems should be adapted and integrated to maximize the ability to manage risk in an environment shaped by regulatory change and disruptive, emerging technologies. Ensures effective and appropriate policies, procedures, and controls are in place supporting all risk processes, systems, strategies, and implementations.
Additional responsibilities include but are not limited to:
+ Establishes trust and rapport with senior business leaders across the enterprise to sustain oversight of the **second line risk role.** Actively engages line of business leaders to ensure all risks are appropriately addressed consistent with policy and the Risk Appetite.
+ Partners with senior risk executives in managing overall risk appetite to include the identification and definition of key methods, metrics, and limits. Influences and sets strategy for advancement of the risk management framework.
+ Partners across Risk Management, Finance, and the business while effectively challenging variances to plan and strategies to mitigate. Provides advice to other key business partners and drive key decisions assessing risk and reward through effective challenge.
+ Liaises with Compliance and CLO on legal & regulatory considerations that impact business operations and product offerings in accordance with federal and state regulations. Influences sound governance structure for oversight of risks and business operations and interacts & engages with all product & channel leaders on complex, multi-product processes and procedures while factoring in all legal & regulatory requirements.
+ Assists in interactions and briefs on domain of responsibility with **regulators from the OCC, FED, FDIC, and CFPB** as well as prepare Board and Senior Management level reports related to IT/IS risk.
+ Builds and oversees a team of employees (~5 direct reports / 20-30 team size to start) for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
**Minimum Education:**
+ Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
**Minimum Experience:**
+ 10+ years of risk management, regulatory or operations experience in a functional area such as insurance, banking, or financial services with 5+ years of this experience focused on Information Security, Business Continuity, Physical Security or Corporate Investigations.
+ 4+ years of people leadership experience in building, managing and/or developing high-performing teams.
+ Industry certification(s) in Information Security (e.g., **CISSP** , CISM) or Business Continuity (e.g., ABCP, CBCP) or Risk Management (e.g., **CRISC** ) or Physical Security (e.g., CPP).
+ Demonstrated experience working with and applying Risk, Security or Audit frameworks ( **FFIEC, COBIT, COSO, ISO 27001/2, NIST 800-53, SSAE16** ).
+ Knowledge of applicable laws, rules, and regulations applicable to financial institutions.
+ Experience making data-driven decisions.
+ Experience working with external agencies and regulators.
+ Broad knowledge of information technology systems and general system development principles.
**What sets you apart:**
+ 7+ years of risk management and regulatory experience in a functional area such as **insurance, banking, or financial services (Large size organizations 20k+)**
+ 10+ years experience focused on **Information Security, Data, Risk Management** , evaluating the design and development of software.
+ Experience with **artificial intelligence (AI)** and machine learning principles, including responsible AI use case evaluations and deployment.
+ 10+ years **"hands-on"** experience integrating security throughout the **Secure** **S** **oftware Development Lifecycle (SSDLC)** , including component analysis, static and dynamic scanning (SAST/DAST), penetration testing, and comprehensive application security testing across build, deploy, and maintenance phases.
+ Proven ability to develop high-impact materials and deliver concise, insight-driven presentations to executive leadership, translating complex concepts into actionable recommendations that influence strategic decision-making.
**Compensation range:** The salary range for this position is: $169,880.00 - $305,780.00 **.**
**USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).**
**Compensation:** USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.
**Benefits:** At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
_Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting._
_USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._
**If you are an existing USAA employee, please use the internal career site in OneSource to apply.**
**Please do not type your first and last name in all caps.**
**_Find your purpose. Join our mission._**
USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.
USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.
USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
California applicants, please review our HR CCPA - Notice at Collection (********************************************************************************************************** here.
USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
IT/IS Risk Management & Governance Executive
Executive job in Charlotte, NC
**Why USAA?** At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.
**The Opportunity**
USAA is seeking an **IT/Info Security Risk Management & Governance** for Executive team.
This Executive should have expertise in **Tech** **R** **isk Oversight - SLOD** .
We offer a flexible work environment that requires an individual to be **in the office 4 days per week.** This position can be based in one of the following locations: **Charlotte, NC** , San Antonio, TX, Tampa, FL with a preference for **Charlotte** .
**_*** Relocation assistance is available for this position ***_**
The successful candidate will serve as a key advisor responsible for recognizing and reporting IT and IS strategic and aggregate risks across the business while advancing the Enterprise Risk Management function for aggregation, quantification, and qualification of risks. Sets direction for risk management programs within IT and IS and leads all aspects of the delivery of those programs across the line of business.
Provide risk management and governance leadership, operational direction and operational oversight of Information Security, Business Continuity, Data Center Security, AI and Corporate Investigations domains and establish a best-in-class Risk Management framework for the Enterprise Security Group (ESG) to ensure comprehensive oversight and management of risks across the full risk taxonomy. Ensures risks align within appetite tolerances and strategic goals, product plans, forecasts, and adjusts to variances.
Responsible for the aggregation and reporting of risks to senior leadership and effectively assessing and influencing business decisions and direction. Contributes to the long-term strategy of how risk systems should be adapted and integrated to improve the ability to handle risk in an environment built by regulatory change and pioneering, new technologies. Ensures effective and appropriate policies, procedures, and controls are in place supporting all risk processes, systems, strategies, and implementations.
Additional responsibilities include but are not limited to:
+ Establishes trust and rapport with senior business leaders across the enterprise to sustain oversight of the **second line risk role.** Actively engages line of business leaders to ensure all risks are appropriately addressed consistent with policy and the Risk Appetite.
+ Partners with senior risk executives in leading overall risk appetite to include the identification and definition of key methods, metrics, and limits. Influences and sets strategy for advancement of the risk management framework.
+ Partners across Risk Management, Finance, and the business while effectively challenging variances to plan and strategies to mitigate. Provides advice to other key business partners and drive key decisions assessing risk and reward through effective challenge.
+ Liaises with Compliance and CLO on legal & regulatory considerations that impact business operations and product offerings in accordance with federal and state regulations. Influences sound governance structure for oversight of risks and business operations and interacts & engages with all product & channel leaders on complex, multi-product processes and procedures while factoring in all legal & regulatory requirements.
+ Assists in interactions and briefs on domain of responsibility with **regulators from the OCC, FED, FDIC, and CFPB** as well as prepare Board and Senior Management level reports related to IT/IS risk.
+ Builds and leads all aspects of a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, mentor and support, performance management, and managerial activities.
**Minimum Education:**
+ Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
**Minimum Experience:**
+ 10+ years of risk management, regulatory or operations experience in a functional area such as insurance, banking, or financial services with 5+ years of this experience focused on Information Security, Business Continuity, Physical Security or Corporate Investigations.
+ 4+ years of people leadership experience in building, leading and/or developing high-performing teams.
+ Industry certification(s) in Information Security (e.g., **CISSP** , CISM) or Business Continuity (e.g., ABCP, CBCP) or Risk Management (e.g., **CRISC** ) or Physical Security (e.g., CPP).
+ Proven experience working with and applying Risk, Security or Audit frameworks ( **FFIEC, COBIT, COSO, ISO 27001/2, NIST 800-53, SSAE16** ).
+ Knowledge of applicable laws, rules, and regulations applicable to financial institutions.
+ Experience making data-driven decisions.
+ Experience working with external agencies and regulators.
+ Broad knowledge of information technology systems and general system development principles.
**What sets you apart:**
+ 7+ years of risk management, regulatory or operations experience in a functional area such as **insurance, banking, or financial services.**
+ 10+ years experience focused on **Information Security, Data, Risk Management** , evaluating the design and development of software.
+ 3+ years experience with **artificial intelligence (AI)** and machine learning principles, including responsible AI use case evaluations and deployment.
+ 10+ years hands-on experience integrating security throughout the **Software Development Lifecycle (SDLC)** , including component analysis, static and dynamic scanning (SAST/DAST), penetration testing, and comprehensive application security testing across build, deploy, and maintenance phases.
+ Proven ability to develop high-impact materials and deliver concise, insight-driven presentations to executive leadership, translating complex concepts into actionable recommendations that influence strategic decision-making.
**Compensation range:** The salary range for this position is: $169,880.00 - $305,780.00 **.**
**USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).**
**Compensation:** USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.
**Benefits:** At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
_Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting._
_USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._
**If you are an existing USAA employee, please use the internal career site in OneSource to apply.**
**Please do not type your first and last name in all caps.**
**_Find your purpose. Join our mission._**
USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.
USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.
USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
California applicants, please review our HR CCPA - Notice at Collection (********************************************************************************************************** here.
USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.