Catering Sales Manager - up to $51,000 + Bonus
Northwood, OH
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.
Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description
Plan, organize, and develop the food and beverage services of organizations and businesses, at the same time as meeting customer expectations, food and hygiene standards and financial targets. Responsible for the combined performance of the team
and for ensuring that everyone within their team reaches their targets.
* Spend time negotiating with the client organization, assessing its requirements and ensuring that it is satisfied with the service delivered.
* Recruiting and training permanent and casual staff.
* Organizing, leading and motivating the catering team.
* Communicating daily with the management team, planning work schedules and checking client requirements.
* Dealing with customer complaints and enquiries.
* Taking responsibility for the sales and marketing of the conference center, including pricing, promotions, image/brand and profile.
* Researching markets to identify new business; therefore, negotiating with external service providers and suppliers as required.
* Planning menus in consultation with chefs.
* Ensuring health and safety regulations are strictly observed.
* Budgeting and establishing financial targets and forecasts.
* Finalize all budget event orders for distribution to operating departments.
* Track to ensure all BEO's and authorized forms are received signed from clients
Qualifications
* Bachelor's degree in Hospitality Management or similar field preferred.
* Strong communication and interpersonal skills.
* Ability to think on your feet.
* A high level of initiative and strong organizational skills.
* Willingness to work unsocial hours.
* Ability to lead and motivate staff.
* Ability to use Delphi Catering System.
* Knowledge of banquet and conference room equipment room set-ups.
* Knowledge of food and its preparation.
* Financial awareness and commercial intelligence.
* Responsible for keeping all licenses and permits current.
Additional Information
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
SALES & CATERING MANAGER
Lyndhurst, OH
As the Sales Manager, you will: * Always provide the highest levels of customer service to internal partners and external clients. * Respond in a quick, timely, and professional manner to all internal partners and external customers and deliver clear and concise communication that is representative of Concord Hospitality via all avenues of communication.
* Demonstrate excellent time management, self-motivation and proactive planning, and endeavor to be organizationally savvy with a keen focus on detail.
* Satisfactorily maintain existing assigned accounts/segments and work diligently to develop new business for hotel.
* Effectively and efficiently monitor and manage all aspects of the pre-event, event, and post-event details: Track, detail, and communicate the particulars of each assigned event and group -- including but not limited to -- room blocks, meeting space, special concessions, group history and other reports, cut-off and other key dates, contract clauses, group resumes, event orders and BEO's, billing details, and other integral aspects of groups and events.
* Be willing and able to attend customer functions as needed.
* Work with internal and external partners to accurately forecast group rooms and F & B revenues, as well as understand the conditions and strategies that will maximize released space and rooms and impact hotel revenues.
* Gain knowledge of hotel's food and beverage products, pricing, and presentation, and learn about the hotel's function space, audio visual, and any other details related to event success.
* Consistently attain sales activity goals and individual revenue goals including -- but not limited to -- proactive and reactive calls, tours and appointments required for this position, as outlined by Concord, your RVPSM, and your supervisor.
* Learn and use digital sales systems and conceptual sales processes (i.e. RESERVE, CI/TY, PMS (OPERA CLOUD), sales call process, etc.) and understand the hotel's sales strategies (i.e. Marketing Plan, rates, budgeted goals, etc.). Implement these tools and resources to accomplish individual and team goals and efficiently complete job duties.
* Prepared for and participate in all necessary internal meetings, conference calls, reporting, planning, training, and other communications required for this position.
* Endeavor to work in a unified and collaborative way -- one that fosters teamwork -- and embody an entrepreneurial spirit that enables one to make the best possible decisions for hotel and achieve the team's overall goals.
* Own your career development and be an advocate for training and job opportunities that will allow you to continue to hone and develop your talents, skills, creativity, and personal and professional growth.
* Carry out any reasonable requests made by Management and seek to comply with company's policies and procedures.
Benefits of Working for Concord Hospitality
We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.
Why Concord?
Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our "Associate First" culture supports and inspires personal development both within the workplace and beyond. Our associates are what our company is built on, and we are proud to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist. Concord is built on 5 cornerstones: Quality, Integrity, Community, Profitability and FUN! Our associates say it best with our national company cheer heard throughout North America ---
"We Are Concord!" We support diversity and inclusion through our mission to be a "Great Place to Work for All."