Executive officer job description

Customer management and issue resolution

* To deliver the best possible customer recovery and end-to-end issue resolution

* To do that, agents are empowered and expected to think like owners

Communication Skills
Excellent communication skills (written and verbal) Ability to communicate correctly and clearly with all customers Excellent documentation skills Good comprehension skills - ability to clearly understand and state the issues customers present Ability to concentrate on customer's issues without distraction to resolution Good composition skills - ability to compose a grammatically correct, concise, and accurate written response Work successfully in a team environment as well as independently Customer Focus:Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment Ability to empathize with and prioritize customer needs Demonstrates interpersonal skills with a diverse customer base Demonstrates conflict resolution, negotiation, and de-escalation skills Demonstrates ownership to resolve challenging customer issues, escalating when necessary Ability to determine customer needs and provide appropriate solutions Maintain regular and reliable attendance, including the daily schedule as assigned Flexible with the working schedule; may be expected to work weekends, holidays, and events Ability to work overtime as required by business most often occurring but not limited to in the weeks surrounding the Christmas holiday season.
Problem-solving Skills
Effective problem-solving skills including decision making, time management, and immediate prioritization of tasks as assigned Ability to approach problems logically and rationally Action oriented and self-disciplined Organized and detail-oriented Ability to maintain composure in highly escalated situations Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service

Qualifications Required
Graduate of any 4-year course With 2 years of experience in the customer service industry (a previous assignment in the Globe campaign is preferred)

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

• 2+ years of mortgage originations experience REQUIRED.
• NMLS SAFE ACT compliant, holding5 or more active state licenses REQUIRED.
• Proven production of top performance in a similar model REQURIED.
• Flexible and adaptable, learns and reacts quickly in a faster than average pace.
• Excellent customer service & follow throughwere here to take care of our clients.

The Perks:

• Competitive compensation package-- hourly rate plus uncapped commissions. Bonus bridge possible, based on proven production.
• Marketing machinewe are an industry leader on providing quality leads to our Lending Officers.
• Competitive pricingwe fight for every deal to support our clients.
• Sub 30 day turn timeswe understand we must close quickly.
• Excellent benefits package including multiple health, dental & vision options.

About loan Depot:

loan Depot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loan Depot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, as the nation's second largest non-bank retail mortgage lender, loan Depot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loan Depot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts.

We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

PM17
#LI-AC

PI193442673

Compensation:

$250,000 - $500,000

Responsibilities:

What you will do:

• Implement the vision of the market center
• Lead and empower the office’s leadership team (weekly meetings, one-on-ones, vision-casting, etc.)
• Create strategies, systems, and models surrounding office growth, retention, and profitability
• Create training content and facilitate weekly training
• Consult and coach the top 20 percent of associates to increase productivity and retention
• Lead/Coach Agent Leadership Council
• Lead/Coach accountability groups as necessary
• Set and hold recruiting appointments (business consultations) with top talent in the industry
• Research competition and develop business prospecting and marketing strategies to successfully compete
• Conduct performance reviews of staff and associates
• Facilitate team outings/retreats to create stickiness and vision

Who you’ll be working with:

• Market Center Administrator - (CFO/COO) – collaborate on progress regarding appointments, gross recruits, new recruits, and profit (Four Conversations) – weekly
• Sales Associates (nearly 350) – Set goals, plan, train, and develop careers – daily
• Staff (13 people) – To set goals, plan, and work on projects and tasks – daily
• Broker of Record – collaborate and problem solve as agent challenges arise - weekly
• Vendors – collaborate on win-win partnership opportunities - weekly/monthly
• Lead Generation of Sales Associates – To join the company – daily/weekly

Qualifications:

Skills/Knowledge

• Phenomenal communication skills (written and verbal)
• Extraordinary people skills
• Leadership, management, team-building skills
• Goal setting, planning, accountability skills
• Problem-solving skills
• Proactive, positive attitude
• Strong recruiting skills
• Career development and training skills
• Top-producing sales success track record in recent past
• Real estate knowledge, experience, and skill with emphasis on residential real estate preferred, but not necessary with commensurate business experience

About Company

Humble Brags:

• The Minneapolis office is ranked in the top 25 out of 833 offices for profitability
• #1 real estate office for units closed in Minneapolis, Hennepin County, and the MLS.
• LinkedIn - Top 2022 Companies in Real Estate, for investing in their talent and helping people up for long-term success.
• Forbes - America’s Best Employers for Women 2022, for leading the way in supporting women inside and outside of the workforce
• Forbes - America’s Best-in-State Employers 2022
• We hold a mean chili cook-off in October, our coffee is mostly ok, and we’ve got the best people any leader could ask for!