Executive Program Manager remote jobs

Warehousing Data Input Management on Smartsheet Key Responsibilities: Enter, update, and maintain warehousing and shipment data in Smartsheet. Review and edit transportation information, including shipment coordinates and status updates. Perform data validation and quality checks to ensure accuracy across all records. Use Excel to filter, sort, and apply basic formulas to analyze or clean data. Conduct web-based research to find, verify, or update shipment, vendor, or logistics information. Collaborate with program or operations teams to resolve data discrepancies. Support general supply chain documentation and reporting as requested. Required Qualifications: 1-2 years of experience in supply chain, logistics, warehousing operations, or related fields. Hands-on experience with Smartsheet for data entry, tracking, and updates. Strong Excel proficiency: filtering, sorting, basic formulas (VLOOKUP/SUMIF is a plus). Ability to work with transportation data, including coordinates and shipment information. Strong research skills and the ability to locate and verify information online. High attention to detail, accuracy, and consistency in data handling. Ability to work independently as a contractor and meet deadlines. Preferred Qualifications: Experience with logistics systems, TMS, or WMS platforms. Familiarity with shipment routing, freight terms, or transportation documentation. Strong communication skills and comfort working in a remote work environment. About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************ US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Recruiter Details: Name: Kavisha Email: ****************************** Internal Id: 25-54509

What you will find ... 100% REMOTE (6+ months) PTO days + 401K (auto 3% contribution) top ranked hospital in the U.S. What you will do ... Project Manager for Epic Cadence & Referrals Epic Cadence & Referral build validation Project Manage Referrals & Online Scheduling Identify potential roadblocks to project milestones & goals Organize project timelines, resources, and document progress Facilitate meetings for Epic Cadence analysts Liaison with Epic MyChart team to ensure project alignment Wish list ... 3+ years Epic Cadence build 2+ years Epic project management or team lead REQUIRED Epic Cadence Certification REQUIRED align with PST hours Epic Referrals design & build MyChart a plus

, Inc. Stitch Fix (NASDAQ: SFIX) is the leading online personal styling service that helps people discover the styles they will love that fit perfectly so they always look - and feel - their best. Few things are more personal than getting dressed, but finding clothing that fits and looks great can be a challenge. Stitch Fix solves that problem. By pairing expert stylists with best-in-class AI and recommendation algorithms, the company leverages its assortment of exclusive and national brands to meet each client's individual tastes and needs, making it convenient for clients to express their personal style without having to spend hours in stores or sifting through endless choices online. Stitch Fix, which was founded in 2011, is headquartered in San Francisco. About the Role The Program Manager, People Programs will oversee the execution of key P&C initiatives that bring our People strategy to life. This role is hands-on, managing detailed project plans, tracking progress, and ensuring deliverables are met on time and within scope. You'll partner closely with the People Leadership Team (PLT) and cross-functional teams to align on priorities, remove roadblocks, and drive operational excellence. This high visibility role requires strong organization, communication, and problem-solving skills to turn strategy into action and ensure smooth execution across multiple HR work streams. This is an individual contributor role reporting to the Chief People Officer. You're excited about this opportunity because you will… You'll build clarity, drive collaboration, and turn strategy into action. You'll connect work across the People & Culture functions (Talent, Total Rewards, Talent Development, Business Partners, DEI, and Shared Services) building structures, managing timelines, and ensuring cross functional projects deliver measurable impact. You'll develop and manage day-to-day execution of P&C initiatives and rhythms of the business, ensuring alignment and timely delivery. Build and maintain project plans, track progress, and communicate updates to stakeholders Streamline processes and embed tailored AI solutions to increase efficiency and consistency in program delivery. Track outcomes and report progress on key milestones and success metrics. We're excited about you because… 5-8 years of broad experience across HR and project managements and bring core understanding of programs across Talent, Total Rewards, Talent Development and Management, DEI, and People Operations. Strong Project Management Skills Highly organized with the ability to manage multiple timelines, deliverables, and stakeholders simultaneously. Skilled in building clear project plans, tracking milestones, and driving accountability Excellent Strategic Execution and Cross-Functional Collaboration Connects day-to-day project work to broader HR and business strategy. Anticipates roadblocks, problem-solves proactively, and ensures smooth delivery of cross functional initiatives Works effectively across all HR functions (e.g., Talent, Total Rewards, L&D, BP, DEI, Operations). Builds trust and alignment with diverse stakeholders, balancing priorities and perspectives. Clear Communication Communicates complex updates simply and clearly to a variety of audiences, including executives. Keeps stakeholders informed through concise reporting, summaries, and dashboards. Brings Change Agility that is Results Oriented Adapts quickly to shifting priorities and evolving business needs.Thrives in ambiguity and can turn ideas into structured plans. Focused on driving measurable outcomes and ensuring follow-through on commitments. Why you'll love working at Stitch Fix... We are a group of bright, kind people who are motivated by challenge. We value integrity, innovation and trust. You'll bring these characteristics to life in everything you do at Stitch Fix. We cultivate a community of diverse perspectives- all voices are heard and valued. We are an innovative company and leverage our strengths in fashion and tech to disrupt the future of retail. We win as a team, commit to our work, and celebrate grit together because we value strong relationships. We boldly create the future while keeping equity and sustainability at the center of all that we do. We are the owners of our work and are energized by solving problems through a growth mindset lens. We think broadly and creatively through every situation to create meaningful impact. We offer comprehensive compensation packages and inclusive health and wellness benefits. Compensation and Benefits This role will receive a competitive salary, benefits, and equity. The salary for US-based employees hired into this role will be aligned with the range below, which includes our three geographic areas. A variety of factors are considered when determining someone's compensation-including a candidate's professional background, experience, location, and performance. This position is eligible for an annual bonus, and new hire and ongoing grants of restricted stock units, depending on employee and company performance. In addition, the position is eligible for medical, dental, vision, and other benefits. Applicants should apply via our internal or external careers site. Salary Range$98,300-$164,000 USD This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data. Please review Stitch Fix's US Applicant Privacy Policy and Notice at Collection here: **************************************************************** Recruiting Fraud Alert: To all candidates: your personal information and online safety are top of mind for us. At Stitch Fix, recruiters only direct candidates to apply through our official career pages at ************************************** or ************************************** Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from Stitch Fix, please email *********************. You can read more about Recruiting Scam Awareness on our FAQ page here: ***************************************************************************************

Career-defining. Life-changing. At iRhythm, you'll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what's possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career About This Role: iRhythm is looking for a Senior Project Manager who will lead and support large-scale, cross-functional projects that drive operational excellence across Manufacturing and Clinical Operations. In this role you will report the the EVP, Business Operations and be responsible for end-to-end project, process, and change management, collaborating with diverse teams to deliver strategic initiatives that align with long-term business objectives. As the Senior Project Manager, you will interface with executive leadership, project teams, and key stakeholders to ensure successful project execution and organizational impact. What You Will Be Doing Program & Project Management Own end-to-end project management for major initiatives impacting Manufacturing and Clinical Operations, including process transformation, technology implementation, and initiatives to enhance operational scale. Develop and maintain detailed project plans, ensuring timely execution of milestones and deliverables. Clarify, prioritize, and drive project commitments, establishing clear chains of accountability. Monitor project progress, provide scheduled reports on milestones, and proactively communicate risks and mitigation strategies. Analyze project economics, providing actionable feedback on cost-benefit and ROI. Cross-Functional Collaboration Partner with business functions, including Manufacturing, Clinical Operations, IT, and other stakeholders, to define project scope, goals, and deliverables. Build strong relationships across teams to ensure alignment and effective execution. Interface with vendors, in-house personnel, and subject matter experts to maximize resources and efficiency. Process & Change Management Map, define, and optimize business processes to drive efficiency and effectiveness. Implement change management strategies to facilitate smooth transitions to new systems, processes, or programs. Develop comprehensive training programs for end-users impacted by project changes. Leadership Build and lead effective cross-functional project teams. Inspire risk-taking and innovation to maximize business benefit Help develop and drive best practices throughout the organization, establishing frameworks for effective and timely reporting. What We Want To See 10+ years of experience managing large-scale, cross-functional projects in dynamic environments, preferably within a medical device/biotech company. Bachelor's degree in Business Administration or related field. Strong understanding of operational processes in manufacturing and clinical settings. Proven experience with project management tools Agile project management experience; PMP preferred. Financial acumen to assess project risks, resource allocation, and return on investment (ROI), ensuring projects deliver both strategic and economic value. Experience with system validation and compliance-driven projects (e.g., SOX, HIPAA). Excellent communication, interpersonal, and leadership skills; ability to communicate across all levels of the organization. Analytical thinker with strong organizational skills and attention to detail. Ability to handle multiple priorities in a fast-paced environment. Location and Travel Remote- California strongly preferred. Ability to travel approximately 30%. Location: Remote - US Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location. Estimated Pay Range $150,0000 - $190,000 As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws. iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at ********************* About iRhythm Technologies iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm's vision is to deliver better data, better insights, and better health for all. Make iRhythm your path forward. Zio, the heart monitor that changed the game. There have been instances where individuals not associated with iRhythm have impersonated iRhythm employees pretending to be involved in the iRhythm recruiting process, or created postings for positions that do not exist. Please note that all open positions will always be shown here on the iRhythm Careers page, and all communications regarding the application, interview and hiring process will come from ****************** email address. Please check any communications to be sure they come directly ********************* email address. If you believe you have been the victim of an imposter or want to confirm that the person you are communicating with is legitimate, please contact *********************. Written offers of employment will be extended in a formal offer letter from ******************* email address ONLY. For more information, see *********************************************************************************** and *****************************************

Job Overview: Energy Project Manager **Must be located in TX preferably Austin, TX** APTIM's Energy Transition team is looking for a motivated and experienced Start-Up Project Manager, State Energy Programs to support HOMES and HEAR programs. This role will be responsible for the launch of state energy programs across the country. The Start-Up Energy Project Manager is responsible for providing technical and administrative support to the state energy programs across the country. The primary focus of the role is development and ongoing refinement of planning, program launch activities, managing key tasks including development and implementation of policies and procedures, oversight of ensuring project deliverables are met and managing timelines with internal functional teams. Communication with other internal functional teams is a key responsibility of this position as well as coordination with external partner and client teams. This role may involve direct marketplace engagement with CBO's, trade allies, state energy offices, utilities, industry organizations and other program partners. This position will report to the Portfolio Director working directly with program teams across the nation. Location is flexible within Texas as hybrid office/telecommute will be needed for this role. APTIM's Energy Transition team is a recognized leader in the marketplace. Our energy experts deliver highly innovative projects and complex client solutions providing the full breadth of solutions including energy efficiency, energy management, carbon management, smart infrastructure, and distributed energy resources (DER). Our consultants proactively collaborate with clients to define and implement strategies and programs around key business drivers, with the primary focus of finding and delivering high impact outcomes that exceed expectations and meet the unique needs of our government, utility, and commercial clients. APTIM seeks a versatile individual who thrives in a fast-paced, mission-driven environment and can effectively communicate technical details to non-technical audiences and stakeholders. In addition to being an outstanding operations leader and communicator, the successful candidate will also demonstrate excellent interpersonal and analytical skills. This role will involve direct engagement with APTIM's state and local government clients and utilities (regulated and non-regulated). You will be working with others who are passionate about clean energy, energy efficiency, and making a positive impact on the industry. Key Responsibilities/Accountabilities: Work as part of an energy efficiency team ensuring the planning, administration, and implementation of HOMES and HEAR programs are successfully executed Lead and manage the project lifecycle, from initiation to closure. Develop project plans, including scope, timeline, and resource allocation. Manage calendars, meeting agendas, maintain detailed notes, KPI tracking and deliverables. Define project objectives, deliverables, and success criteria. Coordinate and collaborate with stakeholders to ensure project goals are met. Monitor project progress and identify any risks or issues that may impact timelines or deliverables. Implement effective project management methodologies and best practices. Conduct regular status meetings and provide updates to stakeholders. Manage project documentation, including requirements, specifications, and change requests. Facilitate communication between team members and stakeholders. Provide leadership and guidance to project team members. Provides leadership and direction for multiple functional areas. Identify and facilitate the resolution of program operation issues. Prepare presentations related to the project for both internal and external team meetings. Monitor market conditions, innovations, and trends to evolve project execution methods. Supervises daily activities of project personnel including technical and administrative support and ensures that deliverables are produced on schedule and within budget. Represents the company to clients and maintains client relationships. Understands relationships between work processes and the business. All other duties as assigned. Ensure compliance with all APTIM quality and safety policies as well as all OSHA regulations. Basic Qualifications: Bachelor's degree from an accredited four-year college or university, equivalent work or industry experience. 5+ years' program/project management experience related to energy program management, implementation or administrative oversight. Commitment to fostering a collaborative work environment within the team and the broader organization. Ability to work independently and within a team environment. Proficient in Microsoft Office software: Excel, Word, PowerPoint, Outlook, SharePoint, Power BI. Experience with multiple project management systems. Sound business ethics, including the protection of proprietary and confidential information. Ability to apply detailed knowledge of organizational procedures to make independent decisions and serve as a credible resource for a senior management team. Ability to work with all levels of internal staff, as well as outside clients and vendors. Excellent problem-solving skills with ability to analyze situations, identify existing or potential problems and recommend solutions. Strong written and oral communication skills and experience with client engagement and coordination. Strong quantitative and analytic capabilities including report writing and spreadsheet analysis. Must be a self-starter, organized and have an ability to manage competing priorities with tight deadlines. Ability to identify and resolve project incentive application issues with customers and trade allies. Tangible and documented operational management experience. Desired/Preferred Qualifications: 3+ years' experience in the energy efficiency industry preferred. Understanding of energy efficiency technologies and energy-saving solutions. Knowledge of Microsoft Dynamics. Aptim Environmental & Infrastructure, LLC is committed to accelerating the transition toward a clean and efficient energy economy, building a sustainable future for our communities and natural world, and creating a more inclusive and equitable environment that celebrates the diversity of our communities. We specialize in environmental, resilience, and sustainability and energy solutions, as well as technical and data solutions, program management, and critical infrastructure. For every challenge our clients face, there is an opportunity for APTIM to innovate a fit-for-purpose solution that will raise your organization or community to a new standard of excellence. What you can expect from APTIM: Work that is worthy of your time and talent Respect and flexibility to live a full life at work and at home Dogged determination to deliver for our clients and communities A voice in making our company better Investment into your personal and professional development As of the date of this posting, a good faith estimate of the current pay range for this position is $120K - $130K per year. Compensation depends on several factors including: experience, education, key skills, geographic location of the position, client requirements, external market competitiveness, and internal equity among other employees within APTIM. Employee Benefits APTIM is committed to providing an extensive range of benefits that protect and promote the health and financial well-being of our employees and their families through the APTIM Benefits Marketplace ************************************ Medical, vision, and dental insurance: Through the marketplace, our employees can choose benefits from five metallic levels and 10+ carriers to find the right benefits that work for them in their location. Life insurance Short-term and long-term disability insurance Paid holidays, vacation, and sick leave (eligibility based on company policy and applicable law) 401(k) APTIM offers three 401k plans through the Aon Pooled Employer Plan (PEP). The specific plan you are eligible for depends on the business unit you are in. The details of the largest plan are found here: APTIM 2025 401(k) Plan Features (makeityoursource.com) APTIM - Helpful Documents Watch our video: About APTIM - In Pursuit of Better #LI-TQ1 #LI-Remote

Role Description We are seeking a highly driven Engineering Operations program manager to optimize how our software engineering teams plan, build, and deliver products. You will design and manage processes that strengthen execution, streamline workflows, and improve cross-functional alignment across engineering, product, and business teams. In this role, you will own operational programs such as planning and roadmap cycles, automate dashboards for team productivity metrics, and manage the Dash QA team and look for opportunities to drive automation. You will analyze and improve engineering systems and tooling, such as Jira and Confluence, ensuring teams have the clarity, data, and structure needed to ship high-quality software efficiently. You will collaborate closely with engineering leadership to identify bottlenecks, define metrics, and drive continuous improvement. We're looking for someone who is proactive, systems-minded, and excited to elevate engineering effectiveness at scale. Responsibilities Drive day-to-day operational rhythm for engineering teams, including planning cycles, sprint cadences, and quarterly business reviews Own and improve key operational processes (roadmapping, estimation, dependency tracking, release management) Develop, maintain, and automate dashboards for team health, productivity, and delivery metrics (e.g., velocity, SLAs, incident response) Organize and lead cross-functional meetings to review project status, identify roadblocks, and surface key decisions Manage QA team allocation, optimization, and automation Drive consistent Jira usage and standards across all Dash engineering teams Manage select strategic programs from start to end, including documenting the program vision, creating clear work-back plans, aligning cross-functional stakeholders, and reporting on results Requirements Bachelor's degree in a related field or equivalent practical experience 5+ years of project management and operations experience, preferably in a tech environment Proficiency in project management tools and software (e.g., JIRA, Airtable, Asana, etc.) Experience working with Product and Technology teams to improve their operations and a track record of measurable impact helping them execute faster and with higher quality based on your work Excellent communication and interpersonal skills; comfortable collaborating with diverse cross-functional teams Deep understanding of software development lifecycle Problem-solving mindset with the ability to adapt to changing priorities and unexpected challenges Strong organizational skills and attention to detail, with ability to own and independently manage multiple projects simultaneously Bias for action, proactively taking on complex problems and programs while aiding teams to operate faster and reduce workload Preferred Qualifications Previous experience in consulting, business operations, project management strongly preferred Previous experience in a SaaS environment Previous experience as a Program Manager, Operations Manager, or a Technical Program Manager Compensation US Zone 1 This role is not available in Zone 1 US Zone 2$114,000-$154,200 USDUS Zone 3$101,300-$137,100 USD

We're looking for a Solutions Program Manager to join the Solutions Center of Excellence at Asana. In this role, you'll lead the design, development, and operationalization of our demo content and go-to-market assets-bridging Sales, Solutions Engineering, Product, Marketing, and RevOps. This is a high-visibility, global role that requires strong cross-functional leadership, operational rigor, and a strategic mindset. This role can be based in our Dublin, London, Munich, New York, Chicago, or San Francisco office, following an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you'll achieve: Lead the end-to-end roadmap for demo assets, tools (including Consensus), and scalable GTM content programs that drive sales effectiveness and shorten deal cycles. Build and maintain a modular demo and content library aligned to go-to-market priorities, product releases, and customer needs. Increase demo-led opportunity coverage by developing reusable, standardized assets that enable consistency and speed across regions. Streamline operations and reduce delivery cycles through clear governance, version control, and cross-system integrations (CRM, CMS, analytics). Establish global standards and best practices for demo and content creation, ensuring quality, consistency, and adoption across teams. Strengthen alignment across Sales, Solutions, Product, and Marketing to ensure tools and demos evolve with product innovation. Track usage and performance metrics to measure impact, identify improvements, and guide strategic investment. Champion change management and enablement, leading training and communication to embed demo best practices throughout the Revenue organization. About you: 5-8+ years of experience in program management within a B2B SaaS environment. Proven success driving KPI-linked outcomes in demo, content, or enablement programs. Strong background in CRM, analytics, and content/digital asset management platforms; experience with Consensus or similar demo platforms a plus. Excellent stakeholder management and cross-functional leadership skills, with the ability to influence without authority. Data-fluent and operationally rigorous, with a track record of creating scalable processes and connecting strategy to execution with measurable outcomes. Exceptional communicator-able to deliver clear, executive-ready updates and facilitate alignment across teams. Comfortable managing global programs with multiple stakeholders and dependencies. Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making. At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply. What we'll offer Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit. For this role, the estimated base salary range is between $141,400 - 178,500 USD or €77,000.00 - 87,500 EUR. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified. In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. We strive to provide equitable and competitive benefits packages that support our employees worldwide and include: Mental health, wellness & fitness benefits Career coaching & support Inclusive family building benefits Long-term savings or retirement plans In-office culinary options to cater to your dietary preferences These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. About us Asana helps teams orchestrate their work, from small projects to strategic initiatives. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named a Top 10 Best Workplace for 5 years in a row, is Fortune's #1 Best Workplace in the Bay Area, and one of Glassdoor's and Inc.'s Best Places to Work. After spending more than a year physically distanced, Team Asana is safely and mindfully returning to in-person collaboration, incorporating flexibility that adds hybrid elements to our office-centric culture. With 11+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world. We believe in supporting people to do their best work and thrive. Our goal is to ensure that Asana upholds an environment where all people feel that they are respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. We also comply with the San Francisco Fair Chance Ordinance and similar laws in other locations. #LI-Hybrid

The Program Manager is the primary client account and relationship manager for KBI-PM, driving business delivery with exemplary client service to maximum benefit for the company in a sustainable manner. Candidates may be considered for this role at the Sr Program Manager level depending on experience level. The Sr Program Manager is able to manage a small team within Program Management, ensures project and business management is executed appropriately within the team. With personal responsibility for a portfolio, the role holder is the primary client account and relationship manager for KBI PMO, driving business delivery and exemplary client service to maximum benefit for the company in a sustainable manner. The incumbent may provide training and mentorship to others. Job Responsibility • Client Management : Responsible for relationship and account management for assigned clients/portfolios • Cultivates Client relationship and escalates any Client and team concerns through appropriate leadership channels • Primary point of contact for all Client communications and coordination of third-party vendor and project needs • Supports PM-VOC process and works to identify and address opportunities to improve client service Program Management • Manages project timelines through all phases of development, from project award and kick-off through close-out • Ensures that projects are conducted on time, within scope and budget, and meet Client agreed upon quality standards and expectations through cross-functional project team alignment • Develops, manages, and updates project plans in a timely manner. Communicates project status, progress, timelines, changes in schedule, scope changes, technical and/or quality issues to all relevant personnel in the company, and with the Client • Schedules, facilitates and documents program related client team meetings, including issuance of agenda, action items, meeting minutes, client communications, etc. • Leads cross-functional teams without direct authority by casting a clear vision of project objectives/priorities and motivate the team to achieve them. Able to resolve conflict and foster collaborative partnerships with others to achieve peak performance, seeking direction and support from PMO leadership as required • Analyzes risk, establishes contingency plans and identifies trigger events and responsibility for initiating mitigating action. Gathers stakeholder input and ranks the top project risks in terms of total impact Business/Financial Management • Schedules and facilitates strategic client discussions and Joint Steering Committee meetings as required with Senior/Executive Leadership participation and support. Generates meeting minutes and actions items for follow-up • Manages the technical and strategic development of the program drawing on relevant Technical leadership from across the organization. This process includes generating and presenting resulting proposals and change orders to the client as appropriate • Manages all contractual and financial aspects of the project, including finalization of change order and subsequent amendments, monthly budget reviews, forecasting, materials review, assessment of work performed and appropriate Client invoicing and vendor payments • Supports PMO with PLF readiness as required. May generate or contribute project-specific information and status updates, and present at scheduled cross-department meetings • Assists Business Development Department in development of proposals as needed PMO Support • Acts as a contributing member of Program Management Organization • Leads or contributes to departmental initiatives as appropriate, including procedure development and improvement • Develop and support achieving site goals and objectives (Balanced Score Card) • Other duties as required Requirements for Program Manager • Minimum bachelor's degree required, preferably in science or related discipline PMP certification (current or planned in the future) •Minimum 5 years industry experience, with some direct project management experience Familiarity with Good Manufacturing Practices • Language Ability Proficiency in English required. • Excellent written and oral communication skills. • Reasoning Ability Client interface and strong negotiating skills an advantage. Strong attention to detail. Well organized with ability to prioritize multiple tasks Ability to make and meet commitments KBI Biopharma, Inc. is an EEO/AA employer and actively seeks to diversify its work force. Therefore, all qualified applicants, regardless of race, color, national origin, religion, gender, gender identity, sexual orientation, age, disability or veteran status, are strongly encouraged to apply. I understand that neither the completion of this application nor any other part of my consideration for employment establishes any obligation for KBI Biopharma, Inc. to hire me. If I am hired, I understand that either KBI Biopharma, Inc. or I can terminate my employment at any time and for any reason, with or without cause and without prior notice. I understand that no representative of KBI Biopharma, Inc. has the authority to make any assurance to the contrary. I attest with my signature below that I have given to KBI Biopharma, Inc. true and complete information on this application. No requested information has been concealed. I authorize KBI Biopharma, Inc. to contact references provided for employment reference checks. If any information I have provided is untrue, or if I have concealed material information, I understand that this will constitute cause for the denial of employment or immediate dismissal.

Tier One Technologies is looking for a Cybersecurity Risk Management Expert/Program Manager to support our direct US Government client. This hybrid contract-to-hire position can be located in Falls Church, VA, Morrisville, NC or Eagan, MN. SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT. Responsibilities Develop and implement Insider Risk Management (IRM) strategies as a SME and Program Manager. This involves creating policies, procedures, and frameworks to proactively address insider risk. Leverage Artificial Intelligence (AI), focused on designing, implementing, and managing programs that proactively identify, assess, and mitigate insider threats using AI-powered tools and techniques to analyze user activity and behavior. Ensure compliance and promote awareness for AI/ML. Develop and deliver training to educate employees about security policies and best practices Build strong relationships across business lines and with technical partners to develop and implement AI-driven insider risk solutions and effectively communicate findings and risks to senior leadership. Utilize AI-powered platforms like User and Entity Behavior Analytics (UEBA) to identify anomalous activities and patterns indicative of insider threats. Develop and optimize AI models to refine detection capabilities by leading the creation and tuning rules, alerts, and risk scoring models to enhance efficiency and accuracy. Initiate, supervise, and/or develop requirements from a project's inception to conclusion for complex to extremely complex programs; and provide strategic and expert advice and technical guidance, to program and project staff. Conduct risk assessments, identifying critical assets, evaluating potential vulnerabilities, and prioritizing risks based on their potential impact and likelihood. Lead and coordinate cross-functional team operations, including analysts, engineers, and other team members, to ensure cohesive execution of the insider risk mission. Serve as the primary escalation point for complex or high-risk insider cases in the absence of other team leads, triaging events, and briefing leadership on threat posture, findings, and recommended actions. Oversee the development and refinement of insider threat detection frameworks, ensuring alignment with organizational risk tolerance, policies, and evolving threats. Provide detailed analysis, evaluation and recommendations for improvements, optimization development, and/or maintenance efforts for client-specific or mission critical challenges/issues; and consult with client to define needs or challenges. Represent the IRM team in meetings, working groups, and leadership briefings, translating operational findings into executive-level insights. Qualifications Bachelor's Degree or Master's Degree in Computer Science, Information Technology or Information Security. 8+ years of experience with a strong understanding of cybersecurity fundamentals, network and endpoint security, and various security tools and technologies. Insider Risk expertise. Proven leadership ability to direct multidisciplinary teams and coordinate investigative, analytical, and technical workflows under pressure. Strong knowledge of cyber telemetry and insider risk indicators, including behavioral analysis, digital forensics, UEBA, DLP, and SIEM. Strong knowledge of AI/ML concepts, algorithms, and applications in insider threat detection, including supervised and unsupervised learning, deep learning, and anomaly detection. Familiarity with legal, ethical, and privacy considerations in insider monitoring and response, including how to manage cases involving personnel and protected data. Experience in developing operational playbooks, escalation protocols, and incident handling processes insider threat or equivalent environments. Need a blend of technical and leadership expertise, analytical capabilities, and hard skills to navigate the complex world of AI-driven insider threat detection and prevention. Hands-on experience in insider threat analysis. Graduate certificates, specifically in Insider Risk Management and Mitigation to provide in-depth expertise in understanding, investigating, and managing insider threats is a plus. Excellent communication and executive briefing skills, with the ability to synthesize complex data into actionable insights for senior leadership. Must be able to obtain Public Trust Clearance. Be able to pass a drug screening, criminal history, and credit checks. Must be a US Citizen or Green Card holder. Must have lived in the United States for the past 5 years. Cannot have more than 6 months travel outside the United States within the last five years. Military Service excluded. (Exception does not include military family members.)

Wilshire hires only the brightest and most experienced professionals in the healthcare revenue cycle management industry. Wilshire will take the time to get know you and your employment history. We will then place you in a role that will lead to a path of career success. About The Wilshire Group The Wilshire Group, a renowned boutique consulting firm in Los Angeles, specializes in revenue cycle optimization and fostering effective collaboration between operational and IT facets. With a robust track record of aiding over 100 healthcare systems nationwide, our team thrives on professionalism, efficiency, and adaptability. Our core values- professionalism, efficiency, and flexibility- underscore our commitment to creating an inclusive and dynamic workplace. We embrace diverse narratives and believe in offering opportunities to exceptional individuals who bring their best to the table. Epic Implementation Executive Project Manager Full-Time or Contract | Remote with Travel | Senior-Level | $90.00-$100.00 per hour Position Summary We are seeking an accomplished Epic Implementation Executive Project Manager with deep expertise in healthcare IT, revenue cycle operations, and full-life-cycle Epic implementations. This leader will oversee complex enterprise Epic projects, drive integrated workflow improvements, and serve as the strategic liaison between operations, clinical teams, and IT. The ideal candidate brings hands-on experience directing Epic build, testing, training, deployment, and optimization across large health systems-ensuring programs remain on time, on budget, and aligned with organizational goals. Key Responsibilities Provide executive-level leadership for Epic implementation and optimization initiatives across hospital and ambulatory environments. Direct all phases of Epic project lifecycle: assessment, design, build, testing, go-live, stabilization, and long-term optimization. Lead revenue cycle, HIM, coding, and documentation workflows through integrated Epic and third-party system deployments. Develop and execute comprehensive project plans, ensuring alignment across operational leaders, IT analysts, and vendor partners. Manage cross-functional teams, including analysts, business SMEs, operations leaders, and clinical partners. Oversee governance, communication plans, risk mitigation, scope management, resource allocation, and executive reporting. Serve as key liaison between operations and IT, translating business needs into technical design and system configuration. Conduct operational workflow assessments, identify underutilized functionality, and guide optimization to improve performance. Manage third-party integrations such as 3M 360, coding products, claim attachment systems, and payer platform tools. Ensure regulatory compliance across HIM, documentation, coding, correspondence, and revenue cycle functions. Lead multi-site Epic go-lives, including readiness assessments, command center planning, end-user training strategy, and post-live stabilization. Qualifications 10+ years of healthcare IT and Epic implementation experience. 10+ years of consulting experience leading enterprise Epic or health information system deployments. Successful track record managing multi-hospital Epic implementations and workflow redesign across HIM, coding, CDI, billing, charging, and revenue integrity. Deep expertise with integrated workflows spanning revenue cycle, HIM, clinical documentation, and operational leadership. Strong organizational, communication, and stakeholder management skills. Experience directing multimillion-dollar projects for academic medical centers, community hospitals, and integrated health systems. PMP certification required; Epic HIM/Coding/ROI and Revenue Integrity certifications strongly preferred. Proven success managing SCRUM/Agile-based projects and vendor relationships. Representative Areas of Expertise Epic HIM Deficiency Tracking, HIM Hospital Coding, HIM Release of Information Resolute Professional Billing Revenue Integrity (Charge Capture & Coding) Revenue cycle project management & integrated workflow optimization HIM, PB/HB Coding, CDI, 3M 360/Single Path implementations EMPI cleanup, charge capture, documentation workflows, and billing automation Third-party system integration and large-scale project coordination Executive-level liaison between clinical operations and IT Ideal Candidate Profile Strategic and solutions-oriented leader with the ability to navigate across IT, operations, finance, and clinical environments. Skilled at re-engineering workflows, improving underutilized systems, and driving performance improvement. Adept at directing teams through complex, multi-year enterprise Epic programs. Excels in high-visibility roles where communication, relationship-building, and cross-functional coordination are essential. Wilshire is honored that you have taken the time to review/apply to our open position. We will now take the time to review your experience and be in touch with you soon.

The Velocity Program Manager serves as the day-to-day owner of B-Stock's Velocity programs, overseeing new transaction types from launch through ongoing management and optimization. This role ensures a smooth end-to-end experience for participating sellers, buyers, and partners by guiding workflows, resolving operational challenges, and recommending data-informed improvements. The Program Manager works closely with Sales, Buyer Growth, Product, and Operations teams to maintain aligned processes and support strategic customer conversations. This position will report directly to the Velocity Manager. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES Deliver a seamless, end-to-end experience for sellers, buyers, and external partners participating in new transaction methods, using established SOPs while recommending updates when process improvements are identified. Own pricing, program strategy, reporting, and analysis for Velocity programs. Define and track KPIs that measure performance and identify opportunities for optimization. Provide excellent and consistent day-to-day operational support to sellers, buyers, and 3PLs, using sound judgment to triage and resolve complex issues related to payments, shipping, logistics, or other services. Oversee the launch and ongoing expansion of Velocity programs, ensuring workflows, documentation, communication paths, and operational readiness are fully aligned. Anticipate and solve operational and strategic challenges that arise during launch or growth phases, evaluating options and making informed decisions that support both transactional and overall program success. Partner closely with B-Stock's Buyer Growth team to identify and qualify buyers for major programs, shaping onboarding strategies that improve participation and performance. Collaborate with Sales to support strategic customer conversations by joining calls, sharing operational insights, and helping guide customers through program decisions. Monitor buyer activity and recommend adjustments that improve program fit, adoption, or transaction outcomes. Conduct data-driven research and historical analysis to inform pricing decisions, program positioning, and strategic planning. Maintain Salesforce records and prepare monthly/quarterly program performance reporting for leadership and cross-functional partners. Develop a comprehensive understanding of B-Stock's business model, marketplace mechanics, and value propositions. Stay current on market trends, competitor activity, and conditions within the re-commerce ecosystem to inform program strategy and stakeholder guidance. Coordinate with cross-functional teams to keep workflows aligned and address operational gaps before they impact program performance. Use independent judgment to resolve workflow issues and make decisions in ambiguous situations, balancing program guidelines with customer and business needs. MINIMUM QUALIFICATIONS, JOB SKILLS, AND ABILITIES 2+ years' experience in eCommerce and/or Enterprise B2B transactions High school diploma or equivalent required Experience leading cross-functional projects or owning programs Bachelor's in business, marketing, entrepreneurship, supply chain management or related field. Experience with, and/or an understanding of the marketplace business model History of working in a detail-oriented, high-volume transactional environment Sharp problem-solving skills to identify creative and meaningful solutions Self-motivated, able to work independently and as part of a team Effective time management and successfully prioritizing work in a deadline-driven environment. Excellent written and verbal communication skills Proficient in MS Office, Salesforce.com, and other CRMs PREFERRED QUALIFICATIONS Bachelor's in business, marketing, entrepreneurship, supply chain management or related field Knowledge in Supply Chain, ERP, or Logistics software solutions Experienced in working in a high-growth or start-up-like environment where processes are evolving Experience in a detail-oriented environment with large transactions Experience using Tableau and SQL to interpret data, build reports, and support decision-making Project management experience, including coordinating timelines, stakeholders, and deliverables, and driving workstreams to completion The pay rate for this role will range between $58,000 to $65,000, per annum. We consider many factors when determining salary offers, such as the applicant's work experience, education and training, skills, market data, and internal equity. EMPLOYEE BENEFITS Competitive compensation packages including bonuses and options Medical, dental, and vision benefits Paid Time Off & matching 401(k) Support for continuing education Team offsites, social events, and extracurricular activities are a staple Snacks, drinks, and the occasional box of donuts THE COMPANY B-Stock is the world's largest B2B re-commerce platform, connecting sellers and buyers of returned, trade-in, and overstock inventory. Our customers range from today's top brands and retailers that want best-in-class inventory resale management to tens of thousands of entrepreneurs looking to purchase valuable merchandise for their resale businesses. While the amount of returned and overstock inventory continues to grow, there is also growing pressure on retailers and consumers to adopt a more circular economy and keep products in use as long as possible. Accordingly, the need for re-commerce solutions - to find products a second life - has never been greater! At B-Stock we're proud to play a large part in powering resale, reuse, and the circular economy through our platform: annually we sell over 130 million items across all categories and conditions, equating to 400 million pounds of inventory. We believe there is tremendous value in and demand for this inventory - no matter the category, condition, or location. With hundreds of thousands transactions completed annually, B-Stock gives buyers a simple and direct way to buy valuable products directly from retailers and offers sellers a technology-driven replacement for traditional resale methods, while boosting operational efficiency, recovery rates, and cycle time. Led by eBay veterans and backed by top investors including Spectrum Equity, True Ventures, and Susquehanna Growth Equity, B-Stock shows no signs of slowing down. Our core values have shaped the company we are today and will continue to drive our success for many years to come. For more information, visit bstock.com/careers/ OUR VALUES Make Each Dollar Count Whether it's the recovery amount or a buyer's budget, money matters to all of our clients. And because each dollar matters to them, it matters to us. Take Our Work Seriously, Not Ourselves Everything at B-Stock continues to grow - everything but our egos, that is. We're not afraid to let loose and laugh (often at ourselves). Do The Hard Things Today That Will Pay Off Tomorrow We're willing to sacrifice and endure, fail and adapt to reach our long-term goals. Use Trust As The Best Measure Of Success The trust we earn along the way is more valuable than money. Without trust from both our buyers and sellers, our business won't succeed. Find Strength In Numbers Use our passion for data to provide value to our customers, improve ourselves, and develop new ways to delight our buyers and sellers. No applicant will face discrimination/harassment based on race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” B-Stock also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at B-Stock. Work Authorization required.

About GE Vernova: GE Vernova is a planned, purpose-built global energy company that includes Power, Wind, and Electrification businesses and is supported by its accelerator businesses of Advanced Research, Consulting Services, and Financial Services. Building on over 130 years of experience tackling the world's challenges, GE Vernova is uniquely positioned to help lead the energy transition by continuing to electrify the world while simultaneously working to decarbonize it. GE Vernova helps customers power economies and deliver electricity that is vital to health, safety, security, and improved quality of life. GE Vernova is headquartered in Cambridge, Massachusetts, U.S., with more than 80,000 employees across 100+ countries around the world. GE Vernova's Gas Power business engineers advanced, efficient natural gas-powered technologies and services, along with decarbonization solutions that aim to help electrify a lower carbon future. As part of the Gas Power One Field Services team, FieldCore installs, maintains, and upgrades power generation equipment, enabling operators of the world's energy infrastructure to provide more reliable and affordable energy. Job Summary: This Visual Management Program Manager II owns the strategy & execution of visual management drawing creation. This role is responsible for publishing approximately 400 events annually for all technologies using Live Outage. This role also partners with stakeholders across the enterprise including Operations, P&L Engineering, P&L Methods, Global Tooling, Resource Management, Region Operations, and Lean to identify the outage execution team's drawing needs and then organize and deliver the drawing package. Essential Duties & Responsibilities: Own and improve the end-to-end process of creating and publishing Visual Management packages for the Live Outage application for all technologies Manage visual management drawing package builds for Live Outage for all technologies with the goal of publishing packages 30 days prior to outage start date Create and maintain current and future state drawing package standards Coordinate with global Resource Management teams to influence allocation and prioritization of all necessary FE resources in advance of forecasted outages and associated Visual Management builds Manage and balance assigned Visual Management budgets to properly allocate costs for Visual Management support Direct and prioritize the daily work of assigned Field Engineers to ensure they deliver high quality, complete and accurate Visual Management builds Train field engineers on how to build the visual management packages which includes finding correct part numbers, selecting correct drawings, etc; training may be customized depending on outage scope Conducts Genba visits with field engineers and outage execution teams to observe, obtain feedback and ensure drawings are meeting needs; identifies problems and opportunities for continuous improvement Builds a lean culture by partnering with other functions to identify additional content needed on drawings and improve quality and cycle time of drawing package builds Manages the process for the creation of the Value Object package to include coordinating with Field Engineers and others to build the packages. Uses value stream/process maps to contribute to a kaizen calendar and other improvement projects to reach future state and breakthrough results at component, process, and value stream level. Drives accountability to realize improvements from all supporting organizations through follow up to ensure implementation and realized value stream improvement. Prepare and publish visual management drawings as needed Travel may be required You may be assigned other duties to help proactively drive our FieldCore vision and align with our organization's core values. Required Qualifications & Experience: Bachelor's degree in related field with minimum five years of Field Engineer or Project management experience; additional years of experience in power generation can be substituted for degree 8+ years progressive experience and demonstrated success/knowledge in gas turbine maintenance (same here?) 4+ years of experience in power generation and field services experience in Heavy Duty Gas and/or Steam Turbine maintenance Proficiency with PLM, SBOM, and all GE Vernova drawing and bill of material delivery systems Proficiency using Live Outage English proficiency required Desired Characteristics: A deep understanding and experience with gas and steam turbine outage execution Experience working in the field with outage schedules and field procedures Experience with Primavera and job cost estimators Experience with lean methodologies Demonstrated results leading outage improvement activities and developing cost remediation projects and programs Excellent communication and management skills, strong interpersonal and influencing skills; ability to work with all levels of employees Expert in power generation outage maintenance Strong project planning and organizational skills Ability to handle multiple projects concurrently Demonstrated year-on-year KPI improvement Work well both independently and in a team environment, including in remote work settings Compensation and Benefits: The annual salary range for this position is $88,800 to $146,400. This is an exempt from overtime position. FieldCore benefits include insurance (medical, dental, vision, disability, and life), retirement savings, health and Wellness reimbursement, and a bonus or incentive program. Eligibility for FieldCore benefits is determined under the terms of the applicable benefits plan. FieldCore is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, national origin, age, veteran status, status as a qualified individual with a disability, marital status, pregnancy, sexual orientation, ancestry, genetic information, gender identity, or any other characteristic protected by law .

The Program Manager manages engagements from inception to completion, identifying and documenting requirements, supporting clients on various information security initiatives, keeping all stakeholders apprised of program and budget status, and managing issues to resolution. Program Managers are responsible for the program health over the entire program life cycle (on-boarding, service activation, service continuation, renewal, decommission). Program Managers are also responsible for onboarding the program team, assigning individual responsibilities, identifying appropriate resources needed, and developing the schedule to ensure timely completion of projects and programs. Program Managers are expected to build trusting relationships with clients through the delivery of successful outcomes in alignment with Optiv's commercial commitments. The Program Managers oversees all program activity with key client engagements across Advanced Fusion Center (AFC). The Program Managers may lead others contributors to program engagements such as Client Engagement Specialists, Project Managers and Subject Matter Experts. Program Managers are integral in building relationships with their client counterparts or key points of contact. They also contribute to business development efforts by identifying new opportunities and collaborating with the account leadership to support business growth with the client. How you'll make an impact: Drive program and engagement progress across multiple client engagements with multiple capabilities, practices, communities, stakeholders and levels of oversight with assurance on maintaining progress, timeliness, and effective resource utilization rates on a weekly basis. Develop strategic program management delivery plans, detailed schedules, program deliverable controls, cost forecasting, risk management, issues forecast and resolution planning, resource burn-rate analysis, forecasting, and reporting, and daily task management. Partner with Operations teams to develop and communicate service delivery strategies across multiple internal practices and departments. Accountable for the progress of the overall engagement and all related projects that may comprise the program or solutions. Accountable for driving timelines by creating and maintaining schedules (including key deliverables, milestones, and dependencies), understanding the deliverables and the progress toward each milestone, identifying, and managing issues, risks, and other potential delays ahead of time, and identifying and driving resolution of all engagement related risks and issues. Demonstrate expert-level of knowledge of Program Management best practices, process and supporting systems to drive client outcomes. Identify, forecast, manage, control, and communicate risk management plans, issues, and impacts across multiple levels of leadership, operations and client. Ensure a common understanding by setting expectations in accordance with the Program Delivery Plan, to align the stakeholders and ensure the customers goals and expectations are achieved. Assist in the development of Program Management business delivery strategies, program health analysis & internal reporting. Lead the composition of program delivery schedules, resource models and granular execution plans Take proactive steps to protect Optiv's best interests while simultaneously balancing the Customer expectations and scope of work. Be able to perform work as an individual contributor while collaborating with multiple internal functions to best manage program delivery strategies from initial planning and on-boarding through ramp-down and closure. Program Managers acts as a single point of contact for our customers throughout the client engagement lifecycle. Communicate client concerns, questions and conflicts to internal stakeholders and take the necessary actions to resolve and/or troubleshoot challenges in a strategic manner. Assign tasks to program team members and ensure timely completion or adequate escalation. Generate and distribute program reports and lead program meetings to disseminate the appropriate information to the program team and stakeholders. Proactively monitor and report on engagement budget, margin and engagement resource variance to plan Works closely with the sales and account teams, demand and solution teams to scope program solution design, tools and reporting Analyze, report, and disseminate program status reports to Practice Leadership. Provide support across the AFC portfolio to address at risk engagements and escalations where necessary. Maintain awareness of emerging technologies and applicable program management techniques and tools Manage multiple multi-year engagements May lead or contribute to efforts in the development of business unit reporting, department or operational standards and framework procedures, financial analysis, communication, and/or strategic planning activities. Assist in documenting case studies, requirements documents, procedures and lessons learned Performs other duties as assigned. What we're looking for: BA or BS in Computer Science, Management Information Systems, Engineering, Business or related field. 4+ years of experience in a client facing Program, Project or PMO role within a professional services organization, with emphasis on information security projects and programs. Demonstrated program management expertise and success managing cross-capability engagements across multiple clients. Superior analytical and problem-solving skills required. Strong influential skills, customer-focused program leadership capabilities. Management of information security engagements or operations required. Expert level experience with Program Management methodologies, best practices, and tools Experience interfacing with both clients and internal business partners required. Excellent written and verbal communication skills required including making clear and concise presentations to various audiences with an executive presence. Outstanding time management and organizational skills required. Ability to work independently with limited supervision required. Significant experience as a consultant providing security expertise to clients preferred. Current knowledge of security threats, solutions, security tools and network technologies strongly desired. What you can expect from Optiv A company committed to championing Diversity, Equality, and Inclusion through our Employee Resource Groups. Work/life balance Professional training resources Creative problem-solving and the ability to tackle unique, complex projects Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities. The ability and technology necessary to productively work remotely/from home (where applicable) EEO Statement Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law. Optiv respects your privacy. By providing your information through this page or applying for a job at Optiv, you acknowledge that Optiv will collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Optiv's selection and recruitment activities. For additional details on how Optiv uses and protects your personal information in the application process, click here to view our Applicant Privacy Notice. If you sign up to receive notifications of job postings, you may unsubscribe at any time.

Description About Us: Advanced Systems Group, LLC enables creativity through better technology and operations for media creatives and content owners. From acquisition to delivery, on-premises or in the cloud, ASG ensures our clients' success through tailored solutions. One of North America's largest Media and Entertainment Technology and Operations suppliers, we provide engineering services, physical and cloud integration, training, support, and managed services. Our Managed Services deliver customized operations and services for all phases of media production, including creative and engineering. Founded in 1997, and providing nationwide services, ASG has teams based in North America, South America, and Europe.We are looking for: Advanced Systems Group LLC. is seeking an experienced Program Manager to join our high-performing team! A Program Manager for the Startup Ecosystem is passionate about empowering the startup community through strategic programs and collaborative initiatives. They bring startup ecosystem events to life! In this role, they are responsible for planning and logistics for regional startup events & programs - specifically our Accelerator program(s). They will leverage a strong understanding of program management, event planning, operations, logistics, and agency management to support Accelerator experiences to connect and engage with founders, developers, investors, and program partners within the startup ecosystem. This role is remote in Pacific Standard Time. Responsibilities: Event and program management for 1-2 cohorts per year and other non-Accelerator startup ecosystem standalone events Responsible for ensuring all operations, logistics, and communications are effectively handled Maintenance of event support tools and tracking Coordinating content with speakers and mentors Support of pre and post program / event logistics and execution Act as liaison and quality control lead for the program Work closely with senior management to ensure all business policies and procedures are properly implemented Manage changing priorities and implements plans to meet meet program needs Support with post program / event reporting (qualitative & quantitative) Required Qualifications & Experience: 4+ years experience in customer success, program operations, and/or support Strong event management, budget management, project management, and/or community management skills Ability to independently and collaboratively manage regional events and community programs Proven track record in independent problem solving A team player with the ability to exercise good judgment in a rapidly changing and oftentimes ambiguous environment Understanding of how to build scalable processes, automate your tasks, and author guides and documentation for others Preferred Qualifications & Experience: Experience working at a startup or working closely with the startup and venture community Experience with Google Workspace tools Proven aptitude and hunger for learning, an ability to develop and implement creative ideas, and the discipline to manage different projects to tight deadlines simultaneously An ability to quickly get up-to-speed on complex technology, product, market, and economic environments Compensation & Benefits: This full-time role offers a salary of $108,000 - $132,500 USD depending on experience. At Advanced Systems Group, we prioritize an inclusive work environment and offer a variety of benefits to support our diverse team, including: Comprehensive medical coverage with 3 different plans to fit your needs, and 100% of the employee medical premium covered by ASG. Discounts on health and wellness programs, plus savings on travel and more. Voluntary benefits including disability, accident, critical illness insurance, and pet insurance. Employee Assistance Program offering counseling, financial coaching, and more. Paid time off to relax and recharge. Additional benefits to help you plan for the future, like life insurance and 401k. Interested applicants, including those from Washington state, may contact [email protected] to request a full disclosure of the benefits offerings. Advanced Systems Group LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Who we are: Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks. Motive serves nearly 100,000 customers - from Fortune 500 enterprises to small businesses - across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. Visit gomotive.com to learn more. About the Role: We're looking for a creative, results-driven marketer to lead Motive's global gifting and direct mail programs within the Field Marketing organization. In this role, you'll design and scale campaigns that drive meetings, accelerate pipeline, and create meaningful connections with prospects and customers across our Enterprise and Mid-Market segments. You'll collaborate closely with regional Field Marketing, Campaigns, Sales, SDR, and Marketing partners to bring Motive's brand to life through thoughtful, personalized experiences that span regions and segments. This is an opportunity to take a fast-growing channel to the next level-combining creativity, operational excellence, and measurable business impact. You'll own, scale, and optimize Motive's global Direct Mail and Gifting Program, driving measurable ROI through creative, personalized experiences that convert target accounts and deepen customer relationships. The ideal candidate balances strategic thinking, operational rigor, and a passion for testing and learning what works to drive tangible results. What You'll Do: Own the strategy, execution, and global coordination of Motive's direct mail and gifting programs spanning North America and select international regions. Partner cross-functionally with Field Marketing, Campaigns, Sales, and SDR teams to identify target accounts and align gifting initiatives with territory goals and campaign priorities. Manage vendors and gifting platforms to ensure a consistent brand experience, operational efficiency, and localized execution across all regions. Develop and test new program concepts from meeting incentives and event follow-ups to customer appreciation and account expansion campaigns to drive engagement and accelerate pipeline. Measure and analyze program performance, tracking gift-to-meeting, meeting-to-opportunity, and pipeline conversion metrics to identify what drives the strongest ROI. Collaborate with Marketing Operations and Analytics to ensure proper campaign setup, attribution, and visibility within Salesforce and marketing dashboards. Build scalable playbooks and toolkits that empower regional teams to launch localized gifting programs independently while maintaining brand and data integrity. Oversee global swag strategy and inventory management, ensuring alignment with brand standards, regional needs, and event or gifting programs to maximize impact and operational efficiency Own budgets and reporting for global gifting initiatives, continuously optimizing spend to deliver measurable business outcomes. Impact in the First 6-12 Months Launch an integrated global gifting and direct mail calendar aligned with Field Marketing, Campaigns, and Sales priorities. Standardize program operations and vendor processes to improve scalability, quality, and speed of execution. Deliver measurable ROI by increasing gift-to-meeting conversion rates and pipeline generated per dollar spent. Develop and roll out improved regional toolkits and playbooks enabling field teams to execute localized gifting campaigns with brand and data consistency. Build a performance dashboard with Marketing Operations to track campaign attribution and influence on pipeline. Identify and test new gifting concepts or audience segments that produce incremental meeting and opportunity creation. Based on Company and Segment Goals: Enterprise: Deepen account penetration and accelerate deal velocity through executive-level gifting campaigns and customer expansion initiatives. Mid-Market: Drive new logo acquisition and first-meeting creation with scalable, high-volume gifting and direct mail campaigns tied to regional pipeline goals. International: Establish program foundations in Canada, Mexico, and the UK/EU markets-testing localized gifting concepts, vendors, and cultural nuances to drive early traction. Cross-Segment: Ensure alignment with Field Marketing and Sales OKRs to deliver measurable growth in influenced and sourced pipeline, with clear visibility into ROI and conversion metrics. What We're Looking For: 4+ years of B2B marketing experience in Field Marketing, Demand Generation, or ABM within SaaS or technology companies. Hands-on experience running direct mail or gifting programs using platforms like Sendoso, Postal.io, or Reachdesk. Strong project management and organizational skills, with experience coordinating across time zones or global teams. Proven ability to collaborate closely with Sales and SDR organizations to drive meeting and pipeline goals. Analytical mindset with experience tracking and communicating ROI and pipeline impact. Creative thinker who enjoys blending strategic vision with hands-on execution. Excellent written and verbal communication skills, with strong attention to detail and brand consistency. Pay Transparency Your compensation may be based on several factors, including education, work experience, and certifications. For certain roles, total compensation may include restricted stock units. Motive offers benefits including health, pharmacy, optical and dental care benefits, paid time off, sick time off, short term and long term disability coverage, life insurance as well as 401k contribution (all benefits are subject to eligibility requirements). Learn more about our benefits by visiting Motive Perks & Benefits. The compensation range for this position will depend on where you reside. For this role, the compensation range is: United States$76,000-$116,000 USD Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. Please review our Candidate Privacy Notice here. UK Candidate Privacy Notice here. The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology. #LI-Remote

HomeBASE Administrative Program Manager Exempt ORGANIZATION Metro Housing|Boston (formerly Metropolitan Boston Housing Partnership) is a leading nonprofit dedicated to connecting the residents of Greater Boston with safe, decent homes they can afford. Metro Housing empowers families and individuals to move along the continuum from homelessness to housing stability. Serving more than 25,000 households annually, we work seamlessly to bridge the gaps among government, nonprofits, and corporations to continually increase our impact. With more than 30 years of experience piloting and implementing housing programs, we have solidified our position as an industry-leading expert on navigating the affordable housing field. MISSION “We mobilize wide-ranging resources to provide innovative and personalized services that lead families and individuals to housing stability, economic security, and an improved quality of life.” OVERVIEW The Housing Base Administrative Program Manager is responsible for executing advanced administrative support services to the Homebase Administrative program, the shelter program, and the Department of Executive Office of Housing and Livable Communities. This is a hybrid position where you will work a minimum of two (2) days per week in the office at 1411 Tremont Street Boston, MA. Hybrid work schedule may change, and you will be notified by your supervisor. REPORTS TO: Director of Housing Supports RESPONSIBILITIES MAY INCLUDE Various program and department reporting monthly and as needed, per the department director. Organize and facilitate special projects assigned by the Director. Input data entry and monitor data entry into CMS, ETE, and ETO, Web data system. Primary point of contact for notifying the Director and resolving all payment and landlord issues for Homebase Admin. Work closely with the Director of Housing Supports and HomeBASE Stabilization managers on updates or changes to programming. Draft and design general correspondence, memos, forms, labels, etc. to track and improve customer service delivery. Assist the Director with Program Audits to meet timely deadlines. Participate in and contribute to monthly team meetings; Provide direct supervision to (2) FTE (Full Time Employee) under HB administration. Monitoring and overseeing the approval process for Homebase Intake Packets from EOHLC, EA shelter providers, and special contracts. Assisting The Director with Homebase Appeals, Grievances, and Terminations from the HB program. Responsible for timely data collection and program reporting to the Director and HLC. Ensuring that all new program staff have access and are trained appropriately on designated. software systems. ETE, SALESFORCE, SHARE POINT, and ETO. Informing HLC, Director, and MIS to remove staff removal of systems after departing from their HB position. Approving, processing, and managing all HB payments to appropriate vendors. Hiring, training, and managing staff necessary to successfully administer all components of HB programs. Other duties as assigned; by the Director. QUALIFICATIONS: Bachelor's degree with a minimum of 2 years of administrative experience, or 5 years of managerial experience (preferred). Ability to work in a high-volume, fast-paced environment. Strong organizational and project management skills. Excellent verbal and written communication skills, including grammar and professional correspondence. Strong customer service skills for both internal and external stakeholders. Ability to work both independently and collaboratively. Proficiency in Microsoft Office Suite (Word, Excel) and willingness to learn new systems. PREFERENCE GIVEN TO Candidates with multilingual skills (verbal and written). We are seeking candidates who speak and write English and at least one of the following languages (for interpreting and translation): Vietnamese, Cape Verdean Creole, Haitian Creole, Portuguese, Cantonese, Mandarin, Toisanese, and Spanish. Candidates who live within two miles of Metro Housing|Boston's headquarters at Roxbury Crossing. AN EQUAL OPPORTUNITY EMPLOYER

At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world's largest enterprises. The Program Management Office (PMO) at Cloudera is responsible for establishing tight interlocks between Product Management, Engineering, Quality, UX/Docs, Enterprise Strategy, Support and other relevant counterparts, in order to deliver high-quality products to our customers. The PMO designs and drives the adoption of product development best practices and also places emphasis on reducing nagging pain points and friction between teams. Product feature intake requests are consolidated and the PMO acts as a forcing function to standardize business cases and govern financial opportunity modeling. The success of the PMO depends on the ability to manage new feature requests through the Qualified Inputs process and Engineering product releases, across multiple product pillars. This position requires both a technical and program management background with direct experience developing and deploying software or cloud-based services to customers. The Staff Program Manager on this team will have a firm understanding of product development best practices, the SDLC, and engineering execution frameworks. Additionally, this position requires the ability to go wide across several projects in parallel, and also know when and how to go deep on technical requirements when needed, in order to anticipate bottlenecks, facilitate trade-offs, and balance business needs with technical constraints. The ability to understand the big picture of the project design, customer landscape, and anticipate and account for dependencies is crucial. The Staff Program Manager must also be able to take large, complex programs, break them into manageable pieces, and hold teams and task owners accountable while fostering a collaborative environment to deliver results for our customers. As a Staff Program Manager you will: Coordinate and drive triage activities for product pillar initiatives, with the relevant product cross-functional teams. Work alongside Product Managers to enforce business case data is being completed by appropriate stakeholders and the requesting party. Drive end-2-end delivery and execution for each accepted pillar initiative (a.k.a. Qualified Input) by managing timeline, dependencies, risks, and deliverables across multiple Engineering, Quality, UX, and Product Management teams. Regularly assess the critical path by reviewing and understanding product requirements, and subsequent engineering deliverables/activities, and remove unnecessary work. Regularly communicate the status of each pillar initiative to relevant stakeholders and internal teams to prevent communication silos. Immediately escalate to stakeholders and leadership when inputs are at risk of meeting committed deadlines, and work with the execution team to propose mitigation options. Drive end-to-end Engineering product releases through full-cycle program management, ensuring: Release timelines and milestones are aligned with the global release calendar (avoiding overlaps). Comprehensive release dashboards are maintained to capture the full backlog and accurately reflect development and quality status. All cross-functional teams follow established JIRA guidelines and maintain proper JIRA hygiene, ensuring accurate metadata for effective weekly reporting. Risks and cross-dependencies are proactively identified and managed. All security, legal, and compliance requirements related to each release are met and tracked through closure. We are excited if you have (Required Qualification): Bachelor's degree in computer science, computer engineering, or related field, or equivalent experience. 5+ years of experience in a technical lead, systems engineer, or technical program management role with experience architecting and integrating software into complex systems and deploying solutions to the field. 3+ years of experience leading cross-functional teams delivering products on schedule. Strong communication skills with the ability to disseminate (verbally and in writing) clear updates to different audiences, both technical and non-technical. Demonstrated ability to lead interdisciplinary discussions between product and R&D teams to define and drive scope and clarity of work, and reach optimum system level trades. Proficiency with at least one schedule tracking tool such as Asana, Excel, or JIRA/Confluence etc. You may also have: Master's degree in computer science, computer engineering, or related field, or equivalent experience. Experience working with Marketing and Finance to assist product launch operations, as needed (or have hands on knowledge of the NPI process). Ability to regularly engage with senior management and stakeholders and influence across the organization. Excellent analytical and interpersonal skills, with ability to work successfully across all product development disciplines. High sense of ownership, proactiveness, urgency, and drive. This role is not eligible for immigration sponsorship. What you can expect from us: Generous PTO Policy Support work life balance with Unplugged Days Flexible WFH Policy Mental & Physical Wellness programs Phone and Internet Reimbursement program Access to Continued Career Development Comprehensive Benefits and Competitive Packages Paid Volunteer Time Employee Resource Groups EEO/VEVRAA #LI-BV1 #LI-REMOTE

Full time Shift: First Shift (Days - Less than 12 hours per shift) (United States of America) Hours per week: 40 Job Information Exemption Status: Exempt Plans, directs and coordinates nursing department(s) to maintain standards of patient care and is responsible for the organization of services and systems necessary for a multidisciplinary approach to care. Duties include but are not limited to process improvement, Shared Governance council involvement, education, physician/provider relations, nursing/ancillary relations and optimizing clinical applications for specific workflows. This position is also responsible for aggregation and analysis of the department data. The Program Manager assists the Department Directors and Managers, in advising medical staff and administrators in matters related to patient care. Provides clinical leadership for assigned clinical departments to promote excellence in patient care. This position will have assistance and support from the department Directors and Managers on position responsibilities. The Program Manager will work closely with department leadership on the planning, development and implementation of process improvement initiatives. He/she will work in collaborative with a multidisciplinary team as the lead contact for projects involving clinical processes and practices. The delivery of professional nursing care at Stormont Vail Health is guided by Jean Watson's Theory of Human Caring and the theory of Shared Governance, both of which are congruent with the mission, vision, and values of the organization. Education Qualifications * Bachelor's of Science in Nursing (BSN). Meets educational preparation or other qualifications within specified time frames as determined/outlined by Department Director. Required Experience Qualifications * 3 years Nursing experience. Required * Experience with performance improvement, quality management and standards compliance. LEAN is preferred. Required * 1 year Management experience. Preferred * Experience with Microsoft Suites including Visio. Preferred Skills and Abilities * Demonstrated success in clinical practice and team building. Ability to lead through influence in a complex system environment. (Required proficiency) * Well-developed interpersonal skills and the ability to relate to individuals and groups of people at all levels in the organization. (Required proficiency) * Good organizational skills and the ability to coordinate and delegate work assignments; to set priorities and accomplish a wide variety of tasks. (Required proficiency) * Ability to compile, analyze and present data. (Required proficiency) * Knowledge of the administrative, professional and clinical organization of Stormont Vail Health. (Required proficiency) Licenses and Certifications * Registered Nurse - KSBN Required * Basic Life Support - BLS Required within 90 days. What you will do * Coordinating patient care management across the continuum of care, including planning and implementing of clinical protocols/practice management guidelines, monitoring care of patients by department rounds. * Recommends changes in policies/procedures of departments/areas of responsibility to assure continued quality of care and adherence to standards of care for patients. Provides/Organizes outreach education to other community groups as directed by department leadership. * Responsible for the compilation and analysis of data, which supports quality and performance improvement in order to fulfill regulatory commitments. Enters information into national registries and databases as determined by the organization. with accuracy and efficiency. * Evaluates the performance of care and treatment of patients. Provides for effective problem resolution/process improvement within established guidelines. Provides and maintains effective communication with other members of hospital administration, department heads, medical staff and the community. * Analyzes data, conducts in-depth process reviews with stakeholders to identify opportunities to improve quality outcomes. Identifies challenges and barriers to performance improvement and works collaboratively to find successful solutions. As a subject matter expert, provides evidence based, best practice guidance to facilitate promotion of positive patient outcomes, educates stakeholders on quality measures, gaps in care delivery and opportunities for process improvement. * Functions as a member of an integrated multidisciplinary professional team in the ongoing accurate assessment of current processes and practices. * Acts as a resource to all members of the health care team related to provision of care, enhancing assessment skills of others, establishment of appropriate care standards, and determination of realistic goals for optimal patient outcome. * Ensures that materials are standardized and consistent with best practice standards and clinical pathways in place. Accountable for working with physicians and staff to continuously re-evaluate as needed to maintain high quality of care standards. Leads department metric data outcomes and areas of improvement. Accountable for key performance measures as established by all governing and accrediting bodies. Works with the interdisciplinary team to identify and track key performance measures. * Participates in staff education as needed for new process implementations and procedure changes. Creates and maintains an overall training schedule for on-going and new hires. Works closely with department manager to identify education needs and to develop appropriate actions plans. * Regularly attends monthly meetings that involve improvement efforts. Maintains flexible work hours to accommodate patients and physicians. * Communicates and enforces hospital and departmental policies and procedures. * Teaches TJC standards (i.e. universal protocols, medication safe policies). Educates and monitor outcomes for NDNQI nurses (HCAHPS) sensitive indicators * Evaluates the effectiveness of the department programs, provides feedback and offers suggestions for improving or revision. * Participates in Shared Governance Councils. Participates in the development and revision of departmental policies and procedures. * Serves as liaison between IS and patient care staff including physicians with user concerns regarding EPIC and work to resolve their issues * Demonstrates knowledge of the Kansas State Nurse Practice Act and follows the statues and regulations therein. Required for All Jobs * Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health * Performs other duties as assigned Patient Facing Options * Position is Not Patient Facing Remote Work Guidelines * Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards. * Stable access to electricity and a minimum of 25mb upload and internet speed. * Dedicate full attention to the job duties and communication with others during working hours. * Adhere to break and attendance schedules agreed upon with supervisor. * Abide by Stormont Vail's Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually. Remote Work Capability * Hybrid Scope * No Supervisory Responsibility * No Budget Responsibility Physical Demands * Balancing: Occasionally 1-3 Hours * Carrying: Occasionally 1-3 Hours * Climbing (Stairs): Rarely less than 1 hour * Crawling: Rarely less than 1 hour * Crouching: Rarely less than 1 hour * Driving (Automatic): Occasionally 1-3 Hours * Eye/Hand/Foot Coordination: Frequently 3-5 Hours * Feeling: Frequently 3-5 Hours * Grasping (Fine Motor): Frequently 3-5 Hours * Grasping (Gross Hand): Frequently 3-5 Hours * Handling: Frequently 3-5 Hours * Hearing: Frequently 3-5 Hours * Kneeling: Rarely less than 1 hour * Lifting: Occasionally 1-3 Hours up to 50 lbs * Operate Foot Controls: Rarely less than 1 hour * Pulling: Occasionally 1-3 Hours up to 25 lbs * Pushing: Occasionally 1-3 Hours up to 25 lbs * Reaching (Forward): Occasionally 1-3 Hours up to 25 lbs * Reaching (Overhead): Occasionally 1-3 Hours up to 25 lbs * Repetitive Motions: Frequently 3-5 Hours * Sitting: Frequently 3-5 Hours * Standing: Frequently 3-5 Hours * Stooping: Rarely less than 1 hour * Talking: Frequently 3-5 Hours * Walking: Frequently 3-5 Hours Working Conditions * Combative Patients: Rarely less than 1 hour * Infectious Diseases: Rarely less than 1 hour * Needle Stick: Rarely less than 1 hour * Noise/Sounds: Rarely less than 1 hour * Risk of Exposure to Blood and Body Fluids: Rarely less than 1 hour Stormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information. This applies to all aspects of employment practices including hiring, firing, pay, benefits, promotions, lateral movements, job training, and any other terms or conditions of employment. Retaliation is prohibited against any person who files a claim of discrimination, participates in a discrimination investigation, or otherwise opposes an unlawful employment act based upon the above classifications.

About us Pomelo Care is the national leader in evidence-based healthcare for women and children. We deliver personalized, high-quality clinical interventions from reproductive care and pregnancy, infant care and pediatrics, to hormonal health through perimenopause and menopause, with long-term preventive care and condition management. Our model delivers 24/7 multispecialty care to address the medical, behavioral, and social factors that most significantly impact outcomes for women and children. We partner with payers, employers, and providers to expand access to quality healthcare across the system. Role Description Your North Star: Build and scale a world-class Member Support organization from the ground up that acts as the compassionate first line of defense for our patients. In this role, you will sit within the Market Operations organization and own the strategic vision for Member Support outside of clinical care. Your mandate includes defining the organizational structure, overseeing the implementation of the support technology stack, and driving operational excellence. You will establish rigorous performance standards, utilizing data to manage SLAs and optimize CSAT and NPS, ensuring a high-quality, measurable member experience. Key Responsibilities: Build the Foundation: Design and execute the strategic vision for the Member Support function, taking it from a concept to a fully operational department. This includes assessing current internal capabilities structuring workflows to support best in class member support. Team Leadership: Build and scale a world-class support organization. Define the long-term talent strategy, recruit for key positions, and mentor the team to foster a cohesive culture of empathy, urgency, and problem-solving. Tech Stack Implementation: Lead the selection, configuration, and implementation of our support infrastructure as well as evaluate existing tools like Zendesk. Leverage experience with similar systems to architect workflows. Process Development: Oversee the creation and documentation of comprehensive Standard Operating Procedures (SOPs) for patient inquiries, ensuring consistency in how we handle eligibility checks, scheduling, and general questions. Cross-Functional Collaboration: Partner closely with Clinical Operations, Product, and Engineering to ensure patient feedback loops are closed and that support workflows integrate seamlessly with clinical care pathways. Data & Analytics: Define key performance indicators (KPIs) such as response time, resolution time, and CSAT/NPS. Build dashboards to monitor team performance and identify trends in patient needs. Who you are 7+ years of experience in Customer Support or Member Experience contact center environment, with at least 3+ years in a leadership role. A Builder & a Coach: You have experience building teams from the ground up but are equally comfortable inheriting, coaching, and upskilling existing team members shifting into new roles. Tech-Savvy: You have hands-on experience implementing and optimizing support ticketing systems. Specific experience implementing and customizing Zendesk is a strong plus. Healthcare Background: You understand the complexities of the US healthcare system (insurance eligibility, referrals, HIPAA compliance) and bring a patient-first mindset to every interaction. Data-Driven: You are proficient in using data to make decisions, capacity plan, and drive operational efficiency. Collaborative: You have a track record of working cross-functionally with clinical teams, product managers, and operators. Why you should join our team By joining Pomelo, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup where you will have a profound impact on the patients we serve. And you'll learn, grow, be challenged, and have fun with your team while doing it. We strive to create an environment where employees from all backgrounds are respected. We value working across disciplines, moving fast, data-driven decision making, learning, and always putting the patient first. We also offer: Competitive healthcare benefits Generous equity compensation Unlimited vacation Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship) At Pomelo, we are committed to hiring the best team to improve outcomes for all mothers and babies, regardless of their background. We need diverse perspectives to reflect the diversity of problems we face and the population we serve. We look to hire people from a variety of backgrounds, including but not limited to race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status. Our salary ranges are based on paying competitively for our company's size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Pomelo Care. In accordance with New York City, Colorado, California, and other applicable laws, Pomelo Care is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity. A reasonable estimate of the current salary range is $155,000 - $185,000. We expect most candidates to fall in the middle of the range. We also believe that your personal needs and preferences should be taken into consideration, so we allow some choice between equity and cash. Potential Fraud Warning Please be cautious of potential recruitment fraud. With the increase of remote work and digital hiring, phishing and job scams are on the rise with malicious actors impersonating real employees and sending fake job offers in an effort to collect personal or financial information. Pomelo Care will never ask you to pay a fee or download software as part of the interview process with our company. Pomelo Care will also never ask for your personal banking or other financial information until after you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All official communication with Pomelo Care People Operations team will come from domain email addresses ending ******************. If you receive a message that seems suspicious, we encourage you to pause communication and contact us directly at ********************** to confirm its legitimacy. For your safety, we also recommend applying only through our official Careers page. If you believe you have been the victim of a scam or identity theft, please contact your local law enforcement agency or another trusted authority for guidance.