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Working As an Executive Receptionist

  • Interacting With Computers
  • Performing Administrative Activities
  • Performing for or Working Directly with the Public
  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $27,000

    Average Salary

What Does An Executive Receptionist Do

Receptionists perform administrative tasks, such as answering phones, receiving visitors, and providing general information about their organization to the public and customers.

Duties

Receptionists typically do the following:

  • Answer telephone calls and take messages or forward calls
  • Schedule and confirm appointments and maintain calendars
  • Greet and welcome customers, clients, and other visitors
  • Check visitors in and direct or escort them to specific destinations
  • Inform other employees of visitors’ arrivals or cancellations
  • Enter customer data and send correspondence 
  • Copy, file, and maintain paper or electronic documents
  • Handle incoming and outgoing mail and email

Receptionists are often the first employee of an organization to have contact with a customer or client. They are responsible for making a good first impression for the organization, which can affect the organization’s success.

The specific responsibilities of receptionists vary depending on where they work. Receptionists in hospitals and doctors’ offices may collect patients’ personal information and direct patients to the waiting room. Some may handle billing and insurance payments.

In beauty or hair salons, they schedule appointments, direct clients to the hairstylist, and may serve as cashiers.

In factories, large corporations, and government offices, receptionists also may provide a security function. For example, they control access, provide visitor passes, and arrange to take visitors to the proper office.

When they are not busy with callers or visitors, receptionists perform other office tasks, such as processing documents or entering data.

Receptionists use telephones, computers, and other office equipment such as scanners and fax machines.

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How To Become An Executive Receptionist

Although hiring requirements vary by industry and employer, receptionists typically need a high school diploma and good communication skills.

Education

Receptionists typically need a high school diploma or equivalent, and employers may prefer to hire candidates who have experience with certain computer software applications. Courses in word processing and spreadsheet applications can be particularly helpful.

Training

Most receptionists receive short-term on-the-job training, usually lasting a few days to a week. Training typically covers procedures for visitors, and for telephone and computer use. Medical and legal offices also may instruct new employees on privacy rules related to patient and client information.

Advancement

Receptionists may advance to other administrative positions with more responsibilities, such as secretaries and administrative assistants. Advancement opportunities often depend on the employee’s experience in using computer applications, such as word processing and spreadsheet applications.

Important Qualities

Communication skills. Receptionists must speak and write clearly so that others may understand them.

Customer-service skills. Receptionists represent an organization. As a result, they should be courteous, professional, and helpful toward the public and customers.

Integrity. Receptionists may handle client and patient data, especially in medical and legal offices. They must be trustworthy and protect their clients’ privacy.

Interpersonal skills. Receptionists should be comfortable interacting with people, even in stressful situations.

Organizational skills. Receptionists take messages, schedule appointments, and maintain employee files. They need good organizational skills to manage their diverse responsibilities.

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Average Length of Employment
Lead Receptionist 3.0 years
Legal Receptionist 2.1 years
Receptionist 2.0 years
Desk Receptionist 1.6 years
Top Careers Before Executive Receptionist
Receptionist 21.1%
Cashier 3.3%
Secretary 3.0%
Internship 2.2%
Supervisor 2.0%
Hostess 1.3%
Top Careers After Executive Receptionist
Receptionist 14.4%
Cashier 3.2%
Assistant 1.9%
Secretary 1.6%

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Top Skills for An Executive Receptionist

  1. Scheduling Conference Rooms
  2. Phone Calls
  3. Meeting Minutes
You can check out examples of real life uses of top skills on resumes here:
  • Support 3A clients by scheduling conference rooms on the third floor and supporting them with any special requests.
  • Use of Microsoft to arrange meetings, transfer phone calls, and act as a liaison for the company.
  • Prepared and coordinated all aspects of monthly board meetings for nine (9) corporations as well as transcribed meeting minutes.
  • Provide exceptional customer service while adhering to company policy/procedures.
  • Monitored office supplies and inventory.

Executive Receptionist Demographics

Gender

Female

75.2%

Unknown

16.2%

Male

8.6%
Ethnicity

White

57.1%

Hispanic or Latino

20.2%

Black or African American

12.5%

Asian

7.0%

Unknown

3.2%
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Foreign Languages Spoken

Spanish

54.1%

French

11.5%

Mandarin

8.2%

Chinese

4.9%

Italian

4.9%

German

3.3%

Hindi

3.3%

Russian

1.6%

Portuguese

1.6%

Cantonese

1.6%

Macedonian

1.6%

Thai

1.6%

Arabic

1.6%
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Executive Receptionist Education

Schools

University of Phoenix

18.0%

New York University

6.3%

Northern Virginia Community College

6.3%

Bronx Community College of the City University of New York

4.5%

Ashford University

4.5%

Monroe College

4.5%

The Academy

4.5%

Houston Community College

4.5%

American InterContinental University

4.5%

Bethune - Cookman University

4.5%

University of Houston

4.5%

City College of New York of the City University of New York

4.5%

Kingsborough Community College of the City University of New York

4.5%

Saint John's University - New York

3.6%

Borough of Manhattan Community College of the City University of New York

3.6%

Adelphi University

3.6%

LIU Brooklyn

3.6%

Kaplan University

3.6%

Fashion Institute of Technology

3.6%

Los Angeles Trade Technical College

2.7%
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Majors

Business

33.0%

Psychology

7.7%

Communication

7.4%

Health Care Administration

4.6%

Liberal Arts

4.3%

Accounting

4.1%

Legal Support Services

3.8%

Medical Assisting Services

3.8%

Education

3.6%

Management

3.1%

Criminal Justice

3.1%

Secretarial And Administrative Science

2.6%

Human Resources Management

2.6%

Marketing

2.6%

Hospitality Management

2.6%

Cosmetology

2.3%

General Studies

2.3%

English

2.3%

Political Science

2.3%

Finance

2.0%
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Degrees

Other

35.9%

Bachelors

34.4%

Associate

16.0%

Certificate

5.8%

Masters

4.5%

Diploma

1.8%

License

1.0%

Doctorate

0.5%
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