At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car.
Every team member is integral to our success. Whether you're at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating and positive work environment.
Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service.
Job Description
Leads financial planning and analysis activities to support strategic and operational decision-making across the organization. Oversees budgeting, forecasting, and performance reporting, ensuring accuracy and actionable insights. Partners with business leaders to evaluate financial results, identify improvement opportunities, and guide resource allocation. Drives process enhancements and fosters a culture of data-driven decision-making.
Job Duties
Direct the annual budgeting process and quarterly forecast updates, ensuring alignment with organizational goals.
Develop and maintain complex financial models to support strategic planning and scenario analysis.
Consolidate forecasts from multiple business units and validate assumptions for accuracy and consistency.
Prepare and present monthly financial results packages, variance analyses, and executive dashboards.
Collaborate with Accounting during month end close to ensure accurate reporting and reconciliations.
Partner with department leaders to interpret operational drivers and provide actionable financial insights.
Drive automation and self-service analytics in collaboration with IT and data teams.
Lead, mentor and develop financial analysts, promoting a high-performance and growth-oriented culture.
Identify and implement process improvements to enhance efficiency and data integrity.
Education & Work Experience
Bachelor's degree in Finance, Accounting, Economics, or related field (MBA or CPA a plus).
6-8 years of progressive experience in FP&A, corporate accounting, or related roles.
1 year of management experience.
Experience in budgeting, forecasting, financial modeling, and management reporting.
Strong analytical skills with ability to interpret complex data and tell a clear financial story.
Advanced MS Excel and intermediate SQL, experience with financial reporting tool (Oracle EPM), and accounting system (NextWorld).
Solid understanding of accounting principles and financial statements.
Excellent communication, presentation, and business partnering skills.
Ability to manage multiple priorities, meet deadlines, and operate in a fast-paced environment.
Comfortable challenging assumptions and driving fact-based decision-making.
#LI-Hybrid
Exeter Finance LLC is an Equal Opportunity Employer.
Individual compensation packages are based on various factors unique to each candidate including
skill set, experience, qualifications and other job-related reasons.
99,500.00 USD-$136,850.00
$136.9k yearly Auto-Apply 33d ago
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Impound Specialist I
Exeter Finance 4.6
Exeter Finance job in Irving, TX
At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car.
Every team member is integral to our success. Whether you're at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating and positive work environment.
Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service.
Job Description
Job Summary
The Impound Specialist I will be responsible for monitoring, reviewing and processing required functions in accordance to Impound requirements and timeliness. The Impound Specialist I will processes Impound accounts and functions in accordance to regulations, policies, procedures with responsibilities including, but not limited to, reviewing accounts identified as potential impound, performing appropriate calculations for recovery justifications or abandonment, processing accounts into and closing impound as well as reviewing and processing accounts appropriately based on verbal and written notifications of Impound. Communication requirements include but are not limited to customers, recovery agents, impound facilities, and police departments. restrictions, requirements, policy and procedures.
Job Duties
Handle and process assigned volume within Impound processes for appropriate handling within established SLA
Service Potential and Actual Impound calls within established call handling and correspondence requirements
Complete end to end Impound functions with accuracy and in compliance with regulations, policy and procedure
Assist other departments as well as Impound vendors as needed
Other duties as assigned
Education and Work Experience
High school diploma or equivalent.
One (1) year of experience in servicing center environment
Experience in Impound processes preferred
Knowledge of Impound process, regulations, requirements and structure preferred
General knowledge of collections policies and procedures and the Fair Debt Collection Practices Act (FDCPA).
Established verbal and written communication skills.
Working knowledge of Microsoft Office Suite, including Excel and Word.
Ability to maintain confidentiality
Adaptable to changes within a face paced environment
#LI-Remote
Exeter Finance LLC is an Equal Opportunity Employer.
Individual compensation packages are based on various factors unique to each candidate including
skill set, experience, qualifications and other job-related reasons.
18.25 USD-$22.00
$40k-69k yearly est. Auto-Apply 11d ago
Merchant Oversight Team Manager
American First Finance 4.1
Coppell, TX job
Description Merchant Oversight Team Manager The Merchant Oversight Team Manager is responsible for achieving accurate and timely results that support established organizational standards. The role supervises the processes involving merchant oversight and training initiatives. This role is faster than average pace and requires an efficient, detail-oriented individual who understands the importance of team and building lasting relationships. The Merchant Oversight Team Manager will be responsible for the day-to-day activities and performance of our Merchant Oversight team. The Merchant Oversight Team Manager will be responsible for providing “Best in Class” service to our Merchants while maintaining compliance with laws, regulations and company policies. ROLES AND RESPONSIBILITIES
Develop and lead a high-performing team through selection, coaching, and development to effectively impact results and identify gaps to improve the retention and efficiency of the Merchant Oversight operations.
Manage daily workflow to oversee and coordinate the tasks and activities of the team to ensure efficient and effective operations. This includes prioritizing tasks, delegating responsibilities, and monitoring progress to meet deadlines and objectives.
Manage time and attendance processes, including time-off requests, attendance issues, and build work schedules that provide business coverage.
Monitor, evaluate, and interpret complaint data to facilitate the execution and documentation of merchant oversight activities.
Partner with Sales Leadership to review recurring complaint trends, advising on retraining and risk mitigation opportunities.
Become a Subject Matter Expert in the merchant monitoring matrix, risk reduction features, and escalation protocols.
Assist cross functional areas with the timely investigation, response, and resolution of high-urgency complaints.
Manage the documentation, implementation, and execution of team policies and procedures.
Prepare, analyze, and report team KPIs, effectively communicating trends to achieve SLAs.
Provide hands-on support during peak periods and high-demand situations.
Perform other operational duties as assigned.
QUALIFICATIONS & EDUCATION REQUIREMENTS
3 years prior supervisory experience, preferably in a call center, compliance, or retail environment.
Thorough knowledge of PC windows-based applications, including Excel spreadsheets and graphs.
Ability to manage multiple concurrent priorities, delegate tasks, and meet deadlines.
Ability to communicate clearly and concisely, in both written and oral forms.
Excellent time management, communication, and organizational skills.
Ability to investigate issues, identify root causes, and solve problems.
Preferred Skills
College Degree.
Fluent in Spanish (oral and written).
Prior experience and knowledge of No Credit Needed payment solutions.
LiveVox Dialer System experience a plus.
About FirstCash Holdings, Inc. FirstCash Holdings, Inc. is the leading international operator of pawn stores and a premier provider of technology-driven point-of-sale payment solutions, both dedicated to serving cash- and credit-constrained consumers. With over 3,000 pawn stores across 29 U.S. states, the District of Columbia, and Latin America-including Mexico, Guatemala, Colombia, and El Salvador-FirstCash offers a diverse selection of pre-owned jewelry, electronics, tools, appliances, sporting goods, musical instruments, and more. In addition, our stores provide small, non-recourse pawn loans secured by pledged personal property, offering accessible financial solutions to the communities we serve. Through our wholly owned subsidiary, American First Finance (AFF), FirstCash also delivers lease-to-own and retail finance payment solutions for consumer goods and services. With a nationwide network of over 13,000 retail merchant partners, we help customers access flexible financing options tailored to their needs. With a workforce of approximately 20,000 employees across the U.S. and Latin America, FirstCash is committed to excellence, innovation, and financial inclusion. As a recognized industry leader, the company is a proud component of both the S&P MidCap 400 Index and the Russell 2000 Index , reflecting our strength and stability in the market. Join FirstCash and be part of a company that values integrity, customer service, and growth. --------------------------------------- Note: The information contained in this description is not intended to be an all-inclusive list of the duties and responsibilities of this job or the skills and abilities required to do the job. Management has the discretion to assign/reassign duties and responsibilities to this job at any time. Duties and responsibilities may be subject to change at any time due to reasonable accommodation or other reasons.
Submission of your application confirms your “opt-in” desire to receive additional phone, text and email communications from the FirstCash Talent Acquisition Team. These communications include information about the specific job you applied for and other potential opportunities available at FirstCash. Message and data rates may apply. You can unsubscribe to text messages by replying STOP to the message at any time. You can unsubscribe from email communications by clicking unsubscribe, within the email, at any time. Visit
************************************
for additional questions or information.
FirstCash Holdings, Inc. is an Equal Opportunity Employer FirstCash Holdings, Inc. is committed to the full inclusion of all qualified individuals. In keeping with this commitment, FirstCash will ensure that individuals with disabilities are provided with reasonable accommodation. Accordingly, if a reasonable accommodation is to fully participate in the job application or interview process; to perform the essential functions of the job; and/or to receive all other benefits and privileges of employment, please contact Human Resources at [email protected] or ************* Ext. 1
$70k-127k yearly est. Auto-Apply 5d ago
Inside Sales Specialist
American First Finance 4.1
Coppell, TX job
Description The Inside Sales Specialist position plays a pivotal role in driving our business growth strategy at American First Finance. As the primary and most consistent point of contact for our vendors, Inside Sales Specialists are essential in building and strengthening these relationships. This role is critical in turning a “warm” lead into a red-hot opportunity, cultivating trust and confidence in our partnerships with vendors and serves as the go-to expert for the vendor experience, ensuring seamless collaboration and exceptional support. Why You'll Love This Role• WARM LEADS ONLY: No cold calls here! You'll work with highly engaged prospects and existing partners who are ready to grow.• UNCAPPED COMMISSION: Start with a $45,000 base and the potential to earn $65-$70K within the first six months!• ENTREPRENEURIAL FREEDOM: Manage your book of business, cultivate partnerships, and directly influence your success. Essential Job Duties:• Own Your Pipeline: Make 75-95 outbound calls daily to grow your merchant relationships.• Close Deals: Empower vendors to achieve business success by leveraging the comprehensive suite of tools and resources offered by American First Finance.• Be the Go-To Expert: Manage your book of business, ensure merchant success, and help them achieve their KPIs.• Stay Sharp: Participate in training, deepen your product knowledge, and exceed your sales goals.• Relationship Builder: Your passion for creating connections and driving results sets you apart.• Work as a team: we value an in-person, in the work environment in which we can work together, as a team! Minimum Qualifications:• Proven Sales Experience: At least one year of inside sales or phone sales experience-you must know how to pick up the phone, engage, and close the deal.• Consistence is a must: We are looking for business professionals with a consistent work history, verifiable on their resume. • Ability to perform basic math calculations proficiently• Ability to multi-task in a fast-paced environment• Computer literate and able to operate common office machines.• Minimum Age: 18 years old• High School Diploma, GED, or equivalent experience• Bilingual applicants are strongly encouraged to apply! Who is FirstCash?FirstCash has more than 3,000 total pawn stores in the U.S. and Latin America, including all states in Mexico and the countries of Guatemala, Colombia and El Salvador, which sell a wide variety of jewelry, electronics, tools, appliances, sporting goods, musical instruments and other merchandise, and that make small non-recourse pawn loans secured by pledged personal property. FirstCash, through its wholly owned subsidiary, AFF, also provides and services retail installment sales contracts, lease purchase agreements, and bank loans for a variety of consumer goods and services through a nationwide network of over 13,000 active retail merchant partner locations. FirstCash employs a total of approximately20,000 in employees in the U.S. and Latin America. FirstCash is a component company in both the Standard & Poor's MidCap 400 Index and the Russell 2000 Index . What We Offer:
Comprehensive Medical, Dental, Vision, Life, Supplemental, and other insurance options for eligible employees
Vacation:
Eligible Full-time employees receive paid vacation leave based on their tenure with the Company as follows:
After 6 months of service - 40 hours
After 1 year of service - 80 hours annually
After 5 years of service - 120 hours annually
SICK:
Full-time employees receive paid sick leave based on their tenure with the Company as follows:
After 6 months of service - 8 hours
After 1 year of service - 16 hours annually
After 5 years of service - 24 hours annually
Participation in the FirstCash 401k program after six (6) months of employment.
Tuition Reimbursement with FirstCash Education (allowing UP TO $2,000 per year) is available to full-time employees who meet the minimum program requirements.
Access to over 10,000 discounts from 1,000+ companies with FirstCash Perks!
Access to the FirstCash Pet Insurance program
Note: The information contained in this description is not intended to be an all-inclusive list of the duties and responsibilities of this job or the skills and abilities required to do the job. Management has the discretion to assign/reassign duties and responsibilities to this job at any time. Duties and responsibilities may be subject to change at any time due to reasonable accommodation or other reasons. Submission of your application confirms your “opt-in” desire to receive additional phone, text and email communications from the FirstCash Talent Acquisition Team. These communications include information about the specific job you applied for and other potential opportunities available at FirstCash. Message and data rates may apply. You can unsubscribe to text messages by replying STOP to the message at any time. You can unsubscribe from email communications by clicking unsubscribe, within the email, at any time. Visit ************************************ for additional questions or information. FirstCash Holdings, Inc. is an Equal Opportunity Employer FirstCash Holdings, Inc. is committed to the full inclusion of all qualified individuals. In keeping with this commitment, FirstCash will ensure that individuals with disabilities are provided with reasonable accommodation. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process; to perform the essential functions of the job; and/or to receive all other benefits and privileges of employment, please contact Human Resources at [email protected] or ************* Ext. 1
$45k yearly Auto-Apply 54d ago
Merchant Training and Oversight Specialist
American First Finance 4.1
Coppell, TX job
Description Merchant Training & Oversight Specialist The Merchant Training & Oversight (MTO) Specialist is responsible for delivering comprehensive training and oversight to merchants on the processes, policies, and program details of American First Finance's No Credit Needed payment solutions. This role plays a critical role in merchant success, ensuring they have the knowledge and tools to effectively utilize AFF's programs. MTO Specialists conduct training sessions remotely via phone and webinars, guiding merchants through the transaction process, best practices, and compliance requirements. The ideal candidate thrives in a fast-paced, high-volume environment, balancing multiple priorities while delivering exceptional service and education. What We Offer
Competitive Compensation + Growth Opportunities
Comprehensive Benefits Package (Medical, Dental, Vision, 401(k) Matching, PTO)
Collaborative & Fast-Paced Work Environment
Ongoing Professional Development & Training
Key Responsibilities
Conduct high-quality, remote training sessions for merchants via phone and webinars.
Serve as a subject matter expert on AFF's No Credit Needed payment solutions.
Educate merchants on best practices to enhance transaction efficiency and compliance.
Investigate and resolve merchant-related customer complaints, identifying knowledge or process gaps.
Monitor merchant advertising content to ensure compliance with AFF policies.
Collaborate with Sales, Compliance, and Customer Service teams to resolve high-priority merchant disputes.
Maintain detailed records of training sessions and merchant interactions in CRM and SharePoint.
Prioritize and manage assigned cases to meet performance SLAs and KPIs.
Identify opportunities to improve training content, processes, and merchant engagement.
Perform additional duties as assigned by leadership.
Qualifications & Experience
High School Diploma or equivalent required; College Degree preferred.
Minimum of 2 years of training, customer service, or call center experience.
Strong verbal and written communication skills, with the ability to present complex information clearly.
Proficient in Microsoft Office Suite (Excel, Outlook, Word) and CRM platforms.
Excellent time management, organization, and attention to detail.
Ability to handle multiple tasks in a fast-paced, deadline-driven environment.
Comfortable with technology and digital platforms for training and case management.
Preferred Skills
Bilingual (English & Spanish) - Highly desirable.
Experience in training, coaching, or education roles.
Knowledge of consumer finance, merchant services, or compliance-related processes.
Key Competencies for Success
Customer Focus - Builds strong relationships, anticipates merchant needs, and delivers exceptional training and support.
Nimble Learning - Quickly adapts to new systems, updates, and process improvements.
Effective Communication - Presents information clearly and confidently, adjusting for different audiences.
Collaboration - Works effectively with cross-functional teams to ensure merchant success.
Resourcefulness - Efficiently manages multiple priorities and problem-solves in a dynamic environment.
About FirstCash Holdings, Inc. FirstCash Holdings, Inc. is the leading international operator of pawn stores and a premier provider of technology-driven point-of-sale payment solutions, both dedicated to serving cash- and credit-constrained consumers. With over 3,000 pawn stores across 29 U.S. states, the District of Columbia, and Latin America-including Mexico, Guatemala, Colombia, and El Salvador-FirstCash offers a diverse selection of pre-owned jewelry, electronics, tools, appliances, sporting goods, musical instruments, and more. In addition, our stores provide small, non-recourse pawn loans secured by pledged personal property, offering accessible financial solutions to the communities we serve. Through our wholly owned subsidiary, American First Finance (AFF), FirstCash also delivers lease-to-own and retail finance payment solutions for consumer goods and services. With a nationwide network of over 13,000 retail merchant partners, we help customers access flexible financing options tailored to their needs. With a workforce of approximately 20,000 employees across the U.S. and Latin America, FirstCash is committed to excellence, innovation, and financial inclusion. As a recognized industry leader, the company is a proud component of both the S&P MidCap 400 Index and the Russell 2000 Index , reflecting our strength and stability in the market. Join FirstCash and be part of a company that values integrity, customer service, and growth. --------------------------------------- Note: The information contained in this description is not intended to be an all-inclusive list of the duties and responsibilities of this job or the skills and abilities required to do the job. Management has the discretion to assign/reassign duties and responsibilities to this job at any time. Duties and responsibilities may be subject to change at any time due to reasonable accommodation or other reasons.
Submission of your application confirms your “opt-in” desire to receive additional phone, text and email communications from the FirstCash Talent Acquisition Team. These communications include information about the specific job you applied for and other potential opportunities available at FirstCash. Message and data rates may apply. You can unsubscribe to text messages by replying STOP to the message at any time. You can unsubscribe from email communications by clicking unsubscribe, within the email, at any time. Visit
************************************
for additional questions or information.
FirstCash Holdings, Inc. is an Equal Opportunity Employer FirstCash Holdings, Inc. is committed to the full inclusion of all qualified individuals. In keeping with this commitment, FirstCash will ensure that individuals with disabilities are provided with reasonable accommodation. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process; to perform the essential functions of the job; and/or to receive all other benefits and privileges of employment, please contact Human Resources at [email protected] or ************* Ext. 1
$48k-73k yearly est. Auto-Apply 60d+ ago
Designer II
Exeter Finance 4.6
Exeter Finance job in Irving, TX
At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car.
Every team member is integral to our success. Whether you're at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating and positive work environment.
Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service.
Job Description
Digital Designer
Overview
Our marketing team is searching for a Digital Designer with a strong sense of visual narrative. We need someone who can craft designs that not only look great but tell meaningful stories. A designer who understands how color, typography, and layout work together to create emotional impact and move our customers to action. This position requires a motivated individual that possess strong technical knowledge, design/production experience, flexibility and a compelling portfolio.
Essential Functions:
Create, design and/or execute content for all digital channels for marketing communication: email flyers/templates, internal/external social.
Design, production and fulfillment of print projects when needed.
Assets for internal events and campaigns: flyers, posters, swag, large signage, clothing, brochures, etc.
Create and produce Social Media assets.
HTML/CSS coding for marketing email templates and website maintenance/edits.
Coding for custom email templates, internal/external web sites, internal and external communication channels
Creating HTML versions of sales marketing collateral in Figma and Salesforce Marketing Cloud.
Experience:
• Bachelor's degree in a related field (Digital media, Interactive media, new media design, Graphic
Design, Communications design, etc.) preferred, or equivalent work experience.
• 3+ years of relevant work experience.
• Pro knowledge in Adobe Creative Cloud - especially for digital content
production, but also for print. This includes Adobe Illustrator, Photoshop, Dreamweaver,
Premiere, After Effects, and InDesign.
• Experience in Figma, Salesforce Marketing Cloud preferred.
• Canva and Video Production experience a plus.
• Current HTML/CSS knowledge for email and web
• Solid understanding of the social channel design and production, as it pertains to marketing
• Versatility in producing content for a variety digital channel, and a variety of audiences.
• Excellent collaboration and provide a high-level of customer service.
• Demonstrated ability to communicate effectively, both orally and in writing.
• Able to work under pressure on multiple tasks concurrently and meet deadlines in a fast-paced
environment with frequent interruptions and changing priorities.
• “Go-getter” mentality - initiative to be a self-starter, a high level of determination and a hunger for
success.
• Resourceful problem solver with ability to formulate and execute plans efficiently and effectively.
• Strong portfolio is a must.
• Preferred - agency/creative studio experience, but not necessary.
• Preferred - finance industry experience, but not necessary.
#LI-Hybrid
Exeter Finance LLC is an Equal Opportunity Employer.
Individual compensation packages are based on various factors unique to each candidate including
skill set, experience, qualifications and other job-related reasons.
58,200.00 USD-$79,200.00
$79.2k yearly Auto-Apply 5d ago
Scrum Master I
GM Financial 4.8
Arlington, TX job
Why GM Financial Technology?
Innovation isn't just a talking point at GM Financial, it's how we operate. From generative AI and cloud-native technologies to peer-led learning and hackathons, our tech teams are building real solutions that make a difference. We're committed to AI-powered transformation, using advanced machine learning and automation to help us reimagine customer interactions and modernize operations, positioning GM Financial as a leader in digital innovation within a dynamic industry.
Join us and discover a workplace where your ideas matter, your development is prioritized, and you can truly make a global impact.
Location: Arlington, TX
Work Arrangement: Hybrid - 2 days onsite, 3 days remote per week
Sponsorship Notice: At this time, we are unable to offer employment sponsorship for this position. This includes, but is not limited to, H-1B, TN, L1, and OPT visa types.
In this role, you will:
Guide and coaching the Scrum Teams on how to apply agile values and principles, and use the Scrum Framework to delight customers
Protect the development team from outside influences and remove impediment
Build a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem solving
Facilitate getting the work done without coercion, assigning, or dictating the work
Assist with internal and external communication, improving transparency, and radiating information
Support and educating the Product Owner, especially with respect to refining and ordering the product backlog
Work closely with the Product Owner to ensure product backlog is visible and prioritized towards business value
Facilitate various Scrum events such as: Daily Scrum, Sprint Planning, Sprint Reviews, and Sprint Retrospectives
Empower the team to be self-organized
Work Experience
2-4 years working as a project manager or in a similar role leading through influence required
Education
High School Diploma or equivalent required
Bachelor's Degree or additional equivalent work or military experience preferred
Licenses and Certifications
Scrum Master Certification CSM, or PSM I, or PMI-ACP required
What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.
Our Culture: Our team members define and shape our culture - an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive.
Compensation: Competitive salary and bonus eligibility.
Work Life Balance: Flexible hybrid work environment at least 2 days per week in office.
#LI-DH1
#LI-Hybrid
#GMFjobs
What makes you a dream candidate?
Must exhibit strong knowledge of agile frameworks including Scrum
Demonstrated evidence of a servant leadership mindset
Proficient in the use of Agile delivery tools such as TFS, Jira, or Azure DevOps.
Demonstrated evidence of continuous learning mindset
Ability to teach and train on Agile, Scrum, Kanban at a level accessible to beginners and a drive to learn and share her or his knowledge and craft
A change agent; progressively challenging the team to continuously improve
Good understanding of product and sprint backlog tracking, burn down metrics, and velocity
Good negotiation, leadership, and written and verbal communication skills
Good knowledge, skills, and ability working in a collaborative team environment
Excellent people skills, with an ability to understand and diverse viewpoints
High Emotional Intelligence (self-awareness, self-regulation, motivation, empathy, and social skills)
Ability to understand GM Financials business; apply knowledge and critical thinking skills in day-to-day problems and solutions
Ability to facilitate, coach and guide through influence, inspiration, collaboration and teamwork
Ability to listen and communicate effectively with others both verbally and in writing
$93k-118k yearly est. Auto-Apply 60d+ ago
Associate Enterprise Resilience Analyst
GM Financial 4.8
Irving, TX job
*Opportunity to work in a hybrid model: Potential to work 4 days onsite and 1 day remote
Why GM Financial Cybersecurity?
Innovation isn't just a talking point at GM Financial, it's how we operate. By joining our team, you'll work in a mission-focused environment with specialized teams, including Engineering, Threat Intelligence, Vulnerability Management, Incident Response, Firewall, Governance, Risk, Architecture and Offensive Security. These teams collaborate to identify, manage and respond to threats, all while driving innovation across the environment.
Cybersecurity is central to our strategic vision, so you'll benefit from exceptional leadership visibility, with direct reporting lines to the CEO. This structure ensures your work is recognized and supported at the highest levels, while also enabling bold innovation and the adoption of cutting-edge technologies.
Shape the future of Cybersecurity at GM Financial, with the freedom to explore, the tools to build and the support to thrive.
Education and Experience:
High school diploma required
Bachelor's degree preferred
0-2 years of experience in large and complex business environments with a successful track record working directly with senior level management with working knowledge in one or more of the following domains: Risk Management, Business Continuity & Disaster Recovery, Legal Regulations Pref
0-2 years of experience in the financial services industry Pref
0-2 years of demonstrable experience leading collaborative programs and projects with senior level management Req
Licenses:
Professional certification(s) in the field of
Information Technology or Disaster Recovery (for example DRCS, CBRITP, CBRM, CBCP, A+, or CISSP) Pref
#LI-Hybrid
#LI-KA1
#GMFjobs
About the role:
The Associate Enterprise Resilience Analyst is responsible for executing a portion of the GM Financial (GMF) Enterprise Resilience Program designed to advise the organization on its management of resilience risk by organizing information, enabling risk management decisions and addressing threats to ensure the resilience of all aspects of company operations. This Team member will contribute and support all areas of ER including but not limited to Policy/Governance, Technology Resilience, Business Resilience, Operational Resilience and Third party resilience. The Associate Enterprise Resilience Analyst is responsible for contributing to the success of comprehensive resilience initiatives, work with internal and external groups to ensure the program is operating effectively and efficiently and develop strong partnerships with business partners across the enterprise to ensure the resilience of all aspects of the company operations.
In this role you will:
Develop and update Enterprise Resilience policies, standards and procedures referencing Business Continuity, Technology Recovery and Third-Party Resilience industry frameworks and best practices including implementing revisions in accordance with updates in relevant regulatory or industry resilience practices
Audit management and tracking of remediation items and/or findings to completion
Collaborate with business partners to manage resilience needs
Development of resilience requirements to protect the company from external and internal threats
Documentation and reporting of policy or procedure discrepancies and/or change requests
Initiate, facilitate and promote Enterprise Resilience within the organization and monitor adherence to Enterprise Resilience policies, standards and controls
Advocate for Enterprise Resilience as an essential business requirement and advocate the business need as the foundation for resilient program design
Ensure effective communication and partnership with all departments at GMF and serve as a liaison of Enterprise Resilience and first point of contact for resilience concerns
Represent the Enterprise Resilience organization on projects as needed
Engage with business partners to translate high-level business requirements into enterprise resilience initiatives and programs to achieve the GMF's mission, goals and objectives
Work closely with business stakeholders and project teams to plan, design and check appropriate levels of resilience governance, resource management and asset management
What makes you a dream candidate?
Must have a high level understanding of financial services industry, business and technology resilience and risk
Must have current knowledge and stay up-to-date on the latest resilience related legislation, regulations, advisories, alerts and vulnerabilities
Must have knowledge of Business Continuity and Technology Recovery frameworks and industry best practices
Proficiency with MS-Office applications including Word, PowerPoint, Excel, Visio and Project
Understanding of cloud technologies and concepts
Familiarity with DevOps and Agile development process Ability to initiate, facilitate and promote Enterprise Resilience within the organization and monitor adherence to
Enterprise Resilience policies, standards and controls
Ability to clearly explain and articulate technical concepts using non-technical language
Strong analytical skills
Excellent verbal communication skills
Strong interpersonal skills
Ability to meet time sensitive deadlines required
Ability to work collaboratively and build consensus is essential
Ability to make sound decisions and exercise good judgment
Ability to manage business and technical relationships with internal and external clients
$63k-86k yearly est. Auto-Apply 59d ago
AVP Customer Contact Center - GM Protections
GM Financial 4.8
Fort Worth, TX job
Why GM Protections?
GM Financial is targeting significant growth as it transforms the GM Protection/Insurance Products into a full captive platform. Our team is responsible for bringing the branded General Motors F&I products to market.
The AVP Customer Contact Center - GM Protections is responsible for implementation, launch, and maintenance of the front line contact centers for Chevrolet Protection, Buick Protection, GMC Protection, and Cadillac Protection. They will be responsible for the coaching, mentoring and development of multiple teams of front-line employees in a contact center environment. These contact center employees will provide sales and customer service support for direct-to-consumer sales of extended protection products in all locations using multiple contact channels. This leader will be accountable for performance of their team's results in customer satisfaction, operational effectiveness, sales performance, customer retention and risk management.
What makes you the ideal candidate?
Ability to motivate in a marketing/product cross-sell environment
Passion for providing great service to customers
Collaborative, team-based coaching and performance achievement skills
Ability to positively lead people through significant change
Ability to effectively prioritize and balance multiple high priorities
Knowledge of effective leadership, communication and motivational skills
Proven experience in managing or working within a sales-focused call center environment
Knowledge of financial services, home services and/or banking and customer service systems
Knowledge of after-sale programs, including extended warranties and service plans, with the ability to train and guide teams on effectively presenting and selling these offerings to customers.
Demonstrated success in progressive leadership opportunities in customer service, financial services or banking call center environment
Experience
3-5 years Experience in managing or working within a sales focused call center environment Req
5-7 years Experience in leadership position in customer contact center environment Req
3-5 years management experience Req
Experience with Customer Service Index (CSI), Net Promoter Score (NPS), or another consumer feedback survey to evaluate performance. Req
Experience with Voice of the Customer programs, vehicle service contracts or home warranties Pref
Education
Bachelor's Degree or equivalent work experience Required
What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.
Our Culture: Our team members define and shape our culture. We have an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than. work - we thrive.
Compensation: Competitive salary and bonus eligibility; this role is eligible for company vehicle program.
Work Life Balance: Flexible hybrid work environment, 3-days a week in office.
#LI-WB1
About the role:
Design and implement the call center's organizational structure, including defining reporting lines, roles, and responsibilities; develop comprehensive job descriptions for all positions to ensure clarity in expectations, performance standards, and career progression.
Establish and monitor key performance indicators (KPIs) for call center operations that align with overall business objectives, including metrics for sales conversion rates, customer satisfaction, call handling efficiency, and compliance, to drive accountability and continuous improvement.
Act as the subject matter expert to develop comprehensive training content for new call center representatives that emphasizes product knowledge, persuasive communication techniques, and closing strategies, alongside customer service skills, system navigation, and compliance standards to drive successful sales conversions and deliver exceptional customer experiences. Work closely with Training team to implement and measure training effectiveness
Establish the “standard of care” for GM Protections customers from quote to post-purchase
Oversee workforce management processes, including forecasting call volumes, scheduling staff to meet service level agreements, and optimizing resource allocation to ensure operational efficiency and maximize sales opportunities.
Observe for overall service quality and identify and implement improvements to customer service processes, policies and training
Perform hiring, performance evaluation and progressive corrective action activities
Coach, mentor, and develop employees for high performance and further career growth
Perform other duties as assigned
$147k-207k yearly est. Auto-Apply 35d ago
Intern- Learning and Experience
GM Financial 4.8
Arlington, TX job
Why GM Financial?
GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.
At GM Financial, our team members define and shape our culture - an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive.
Our Purpose: We pioneer the innovations that move and connect people to what matters
Our program offers
11 weeks of work experience (May 27, 2026- August 7, 2026)
Executive and peer networking opportunities
Independent and team project experiences
Philanthropic activities
Career development
Opportunity to apply for full-time career positions
Our Culture: Our team members define and shape our culture - an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive.
Compensation: Competitive pay
Work Life Balance: Flexible hybrid work environment, 2-days a week in office
Must be a current student pursuing a Bachelor's degree or higher from an accredited college or university in Business, English, Communication, Human Resources, Instructional Design, Marketing, Education, Training, or related field with at least one semester remaining upon start of the internship.
Must possess a minimum of a 3.0 (out of a 4 point scale) overall GPA.
Junior or Senior classification preferred.
Strong written and verbal communication skills required. This incumbent will be required to give presentations and communicate with business leaders.
Strong analytical, quantitative, problem solving and conceptual skills required.
Must be detail oriented and able to prioritize tasks to meet deadlines.
Must be able to work independently or in a team setting.
Experience with web design, reporting, Canva, or Microsoft SharePoint a plus.
Previous internships a plus.
GM Financial does not provide sponsorship for a work visa status for this position.
Are you interested in working in the Training and Development field? Do you enjoy developing creative learning solutions that support an individual's growth and development? Does organizing and tracking IT Training projects interest you? Then we are looking for you!
$32k-39k yearly est. Auto-Apply 60d+ ago
Intern - Software Development Engineer
GM Financial 4.8
Irving, TX job
Earn experience and gain skills for career success in our full-time summer internship program. Paid interns have the opportunity to work alongside industry leaders on meaningful projects. They also participate in development opportunities, connect with peers and have a great time!
Why GM Financial?
GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.
Our Purpose: We pioneer the innovations that move and connect people to what matters.
Are you excited about innovation, entrepreneurship and solving complex business problems? Then we are looking for you!
Our program offers
11 weeks of work experience (May 27, 2026 - August 7, 2026)
Executive and peer networking opportunities
Independent and team project experiences
Philanthropic activities
Career development
Opportunity to apply for full-time career positions
Our Culture: Our team members define and shape our culture - an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive.
Compensation: Competitive pay
Work Life Balance: Flexible hybrid work environment, 2-days a week in office
Must be a student pursuing a bachelor's degree or higher from an accredited college or university in Computer Science, Data Science, Data Analytics, Information Systems, Statistics with at least one semester remaining upon start of the internship.
Must possess a minimum of a 3.0 (out of a 4-point scale) GPA.
Junior or Senior classification preferred.
Strong written and verbal communication skills required. This incumbent will be required to give presentations and communicate with business leaders.
Strong analytical, quantitative, problem solving, and conceptual skills required.
Must be detail oriented and able to prioritize tasks to meet deadlines.
Must be able to work independently or in a team setting.
Previous internships are considered a plus.
GM FINANCIAL DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP, ENTRY OF GM FINANCIAL AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM, AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)
Attend and participate in scrum events (the sprint, daily stand-ups, sprint planning, sprint review, sprint retrospective).
Participate in team or departmental meetings.
Assist with vulnerabilities remediation.
Assist with building/improvement of DevOps tooling (e.g., pipelines, static scanning etc.).
Complete the internship program final capstone presentation.
Maintai a production-first mindset focused on scale, uptime and ability to rapidly triage/resolve production issues.
Invest in our Agile practice to continuously improve product quality, time to market.
Learn to develop product features for any of the following: data marketplaces, mobile applications, web applications, and API services.
$39k-53k yearly est. Auto-Apply 39d ago
IT Senior Auditor
GM Financial 4.8
Arlington, TX job
Why GM Financial? GM Financial is the wholly-owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses. At GM Financial, our team members define and shape our culture - an environment that welcomes new ideas, fosters integrity and creates a sense of community and belonging. Here we do more than work - we thrive.
Our Purpose: We pioneer the innovations that move and connect people to what matters
About the role:
The IT Audit team is responsible for providing Business and IT management with independent, objective assurance and advisory services by evaluating internal controls and risks of GM Financials technology landscape, including infrastructure, applications, and IT Processes, in accordance with an established methodology. Results of the evaluation are reported to management along with recommendations for improvement. IT Audit also performs consultative audits upon management request and participates in company projects to help management identify risks and controls.
Responsibilities:
* Execute Internal Audits, including client walkthroughs and the completion of design flows/narratives, identification of risk and controls within risk assessments, test work/workpapers, action plan validations, and issue management independently.
* Independently identify control weaknesses, controls gaps, and regulatory/legal compliance issues within assigned audits.
* Complete audit assignments in an efficient and timely manner within an agile audit environment (i.e., by the budgeted/estimated dates, within assigned sprint, and concise updates/collaboration with audit management).
* Monitor and oversee the implementation status of Management Action Plans and complete subsequent issue validation testing within timelines required by GMAS methodology.
* Draft audit issues and formal audit reports with limited assistance from audit management.
* Participate in integrated audits with the ability to understand not only IT risks and controls, but also operational risks and controls.
* Promote a cooperative and productive work environment and build effective working relationships with team members and audit clients.
* Participate on Internal Audit and/or GMF enterprise-wide projects.
* Utilize data analytics as needed to assess risk and/or complete audit testing.
* Report to work as scheduled.
* Perform other duties as assigned.
* Conform with all company policies and procedures.
What makes you a dream candidate?
* Knowledge of audit software and tools.
* General understanding of business functions and information technology processes, risks, and controls.
Familiarity and understanding of industry frameworks (e.g., COBIT, COSO, and/or ITIL).
Basic knowledge of federal, state, and provincial regulations.
* Working knowledge of fraud risk factors and schemes.
* Working knowledge of finance/lending operations and/or the auto finance industry.
* Working knowledge of computer hardware, software, operating systems, network security principles and practices.
* Working knowledge of infrastructure technology, information security, data privacy, cloud computing, and artificial intelligence
* Ability to independently execute audit programs and other tasks with supervision.
* Ability to exercise professional, rational, and sound judgment.
* Ability to work independently and as a member of a cross-functional and cross-geographical global team.
* Ability to understand, document, and explain processes and supporting information.
* Ability to identify risks, controls, and control gaps.
* Ability to manage time, meet deadlines, and work with management to prioritize tasks.
* Strong analytical skills.
* Effective communication (i.e., written and verbal).
* Advanced computer skills and ability to learn/use tools/applications (e.g., Microsoft Office, Arbutus, Oracle ERP, SharePoint, etc.).
* Ability to research and understand the auto finance industry, the company and products offered, services, and strategies to conduct audit testing.
* Professional skepticism.
* Self-motivated.
Experience:
* 3+ years - Required
What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.
Our Culture: Our team members define and shape our culture - an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive.
Compensation: Competitive pay and bonus eligibility
Work Life Balance: Flexible hybrid work environment, 2-days a week in office
#LI-JR1 #LI-hybrid
$89k-114k yearly est. Auto-Apply 4d ago
Risk Statistician II
GM Financial 4.8
Fort Worth, TX job
Why Risk Management - Portfolio Analytics at GM Financial?
The Risk Management - Portfolio Analytics team at GM Financial is primarily responsible for analyzing and forecasting credit performance for the Global Consumer and Commercial portfolios. Team members develop and maintain analytical tools and forecast models to support various departments throughout the company, and the Executive Team. This group has high visibility with many other teams and senior leaders. Accuracy, attention to detail, working with complex data sets, and the ability to communicate results clearly are crucial in this team.
About the role:
Assist in the design, development, and maintenance of sophisticated statistical forecasting models and analytical tools
Utilize data mining and advanced spreadsheet/technical skills to participate in complex forecasting, modeling, analysis, and reporting related to factors that affect portfolio performance
Employ best practices of data analysis and model validation to ensure data results are accurate
Promote innovative ways to visualize and digest complex data
Effectively summarize and communicate analysis results, expectations, statistical methodology and results to management
Conduct ad hoc research projects incorporating project design, data collection and analysis
May provide direction, training, and guidance to less experienced statisticians and lead projects or assignments as required
Experience & Education:
2-4 years experience working with complex Excel workbooks, querying large multi-table datasets, data analysis, data presentation, and statistical analysis and modeling; the qualified candidate will also be able to demonstrate proficiency with the following tools: SAS and/or SQL, Microsoft Excel, PowerPoint, and Word Req
2-4 years experience in consumer loan or lease portfolio analysis, modeling and/or forecasting Pref
Bachelor's Degree Statistics, Applied Mathematics, Econometrics, Operations Research or similar quantitative field; degrees in non-quantitative fields considered with adequate work experience Required
Master's Degree Statistics, Applied Mathematics, Econometrics, Operations Research or similar quantitative field Preferred
What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.
Our Culture: Our team members define and shape our culture - an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive.
Compensation: Competitive pay and bonus eligibility.
Work Life Balance: Flexible hybrid work environment, 2 days a week in the office.
#LI-TL1
What makes you a dream candidate?
Demonstrated understanding of data mining, data analysis and visualization, quantitative and analytical methods, statistical principles, and sophisticated statistical modeling techniques
Advanced with Microsoft Excel, PowerPoint, and Word
Experience with data analysis and spreadsheet modeling and/or reporting
Experience with coding (SAS or SQL preferred) for data mining and transformation in a data warehouse environment, and for statistical modeling and analysis
Demonstrated quantitative skills and ability to apply complex statistical principles
Effective written and verbal presentation skills
Capable of managing multiple projects, including ability to coordinate and balance numerous tasks in a time-sensitive environment, under pressure, meeting deadlines
Ability to identify and understand business issues and map them into quantitative question
Understanding of the metrics utilized in monitoring the performance of a consumer lending portfolio is a plus
$70k-89k yearly est. Auto-Apply 60d+ ago
Intern - Business Systems Analyst
GM Financial 4.8
Arlington, TX job
GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.
At GM Financial, our team members define and shape our culture - an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive.
Our Purpose: We pioneer the innovations that move and connect people to what matters.
If you're driven to get results and would like to collaborate within a growing and fast-paced digital marketing team, then GM Financial may be the right place for you.
Our program offers:
11 weeks of work experience (May 27, 2026 - August 7, 2026)
Executive and peer networking opportunities
Independent and team project experiences
Philanthropic activities
Career development
Opportunity to apply for full-time career positions
Our Culture: Our team members define and shape our culture - an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive.
Compensation: Competitive pay
Working Conditions: This internship will be a hybrid work environment.
Must be able to commit to work 40 hours for 11 consecutive weeks during the summer.
Must participate in all GMF sponsored events for interns.
Must be local for Hybrid Work Model (2 days on-site).
Junior or Senior classification Preferred.
Must possess a minimum of a 3.0 (out of a 4-point scale) overall GPA Req.
High School Diploma Required.
Bachelor's Degree Must be a current student pursuing a bachelor's degree or higher from an accredited college or university in a business-related field Required.
GM FINANCIAL DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP, ENTRY OF GM FINANCIAL AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM, AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)
Assists in development and implementing business strategies to improve operational processing and productivity.
Help analyze process for the business and/or user requirements.
Provides support for users by writing and maintaining system documentation, constructing workflow charts and diagrams, providing user support and training.
Prepares reports by collecting, analyzing, and summarizing data and trends.
Contributes to team effort by completing special projects as needed.
Strong written and verbal communication skills required, this incumbent will be required to give presentations and communicate with business leaders
Strong analytical, quantitative, problem solving, and conceptual skills required.
Must be detail oriented and able to prioritize tasks to meet deadlines.
Must be able to work independently or in a team setting.
Previous internships considered a plus.
Above average proficiency with Microsoft Office Applications (including Excel, Word and Access).
$36k-43k yearly est. Auto-Apply 28d ago
Sr Enterprise Resilience Analyst - Technology Resilience
GM Financial 4.8
Irving, TX job
Why GM Financial Cybersecurity?
Innovation isn't just a talking point at GM Financial, it's how we operate. By joining our team, you'll work in a mission-focused environment with specialized teams, including Engineering, Threat Intelligence, Vulnerability Management, Incident Response, Firewall, Governance, Risk, Architecture and Offensive Security. These teams collaborate to identify, manage and respond to threats, all while driving innovation across the environment.
Cybersecurity is central to our strategic vision, so you'll benefit from exceptional leadership visibility, with direct reporting lines to the CEO. This structure ensures your work is recognized and supported at the highest levels, while also enabling bold innovation and the adoption of cutting-edge technologies.
Shape the future of Cybersecurity at GM Financial, with the freedom to explore, the tools to build and the support to thrive.
Education & Experience
High School Diploma or equivalent required
Bachelor's Degree in related field or equivalent work experience strongly preferred
4-6 years of experience in medium to large business environments
4-6 years of experience in one or more of the following domains: Enterprise Resilience, Disaster Recovery, Business Continuity, Risk Management, Information Technology, Cybersecurity
3 or more years in a technology-focused role supporting operations or security, or program, project, product, or service management
2 or more years in a role with responsibility for analyzing and visualizing data using dashboards and business intelligence tools (Power BI preferred)
Licenses & Certifications
Related certification(s) and/or license(s) preferred, such as cloud (Azure/AWS), Business Continuity / Disaster Recovery (e.g., CBCP), and/or Microsoft Power BI
What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.
Our Culture: Our team members define and shape our culture - an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive.
Compensation: Competitive pay and bonus eligibility
Work Life Balance: Flexible hybrid work environment, 4-days a week in office
About the role:
The Senior Enterprise Resilience Analyst is a member of the Technology Resilience team within the GM Financial (GMF) Enterprise Resilience Program. Technology Resilience defines resilience requirements, standards, controls, objectives, and advises the organization on managing resilience risk in applications and infrastructure.
The Senior Analyst will primarily support Technology Resilience initiatives but may contribute to all areas of ER, including but not limited to: Policy & Governance, Operational Resilience, and Vendor Resilience.
The Senior Analyst contributes to technical planning and coordinating of the implementation of infrastructure and applications that adhere to GMF's resilience requirements. Additionally, the Senior Analyst analyzes enterprise data to track and manage risks and remediation efforts. The Senior Analyst will be responsible for developing strong working relationships and partnerships with internal and external groups to ensure Enterprise Resilience initiatives are addressing the needs of the organization.
Drive and support the implementation of resilience requirements to protect the company from technology disruptions
Build and aggregate enterprise data into automated dashboards for tracking resilience posture and remediation progress
Translate complex signals into concise briefs for senior leadership
Implement and maintain controls and policies to govern application and data resilience requirements
Establish procedures for resilience and disaster recovery practices and maintain resilience patterns, configurations, and implementation guidelines for on-premises, Azure, and AWS environments
Create and maintain Enterprise Resilience frameworks and documentation per evolving business needs, regulations, and best practices
Engage with business teams to translate high-level business requirements into enterprise resilience initiatives to achieve GMF's strategic priorities
Assess existing processes and controls using risk assessment methodologies to identify resilience opportunities
Build partnerships with IT and Cyber risk and operational teams to accomplish enterprise resilience objectives
Foster a strong internal network by working across the enterprise to foster a culture of trust, inclusion, engagement, and integrity
Proven experience in Enterprise Resilience, Disaster Recovery, Business Continuity, and/or Risk Management within medium to large business environments
What makes you a dream candidate?
Strong background in supporting, operating, or architecting enterprise systems, including cloud platforms (Microsoft Azure preferred)
Proficiency using Power BI and Excel for analyzing complex, dynamic datasets, visualizing trends, and building automated dashboards
Experience working with enterprise backup and data protection solutions
Solid understanding of Disaster Recovery, Fault Tolerance, and High Availability best practices
Familiarity with Site Reliability Engineering (SRE) and DevOps principles
Knowledge of IT Service Management (ITSM) best practices (experience with ServiceNow preferred)
Skilled in technical writing and documentation
Demonstrated ability to stay current with technology advancements, emphasizing resilient implementation
Creative and open-minded approach to problem-solving, with a track record of developing innovative solutions
Proactive in identifying risks, driving remediation, and fostering continuous improvement.
$95k-117k yearly est. Auto-Apply 3d ago
Senior Manager Financial Reporting and Accounting Policy
Exeter Finance 4.6
Exeter Finance job in Irving, TX
At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car.
Every team member is integral to our success. Whether you're at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating and positive work environment.
Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service.
Job Description
Job Summary:
The Sr Manager of Financial Reporting and Accounting Policy will be responsible for all aspects of SEC & financial reporting, technical Accounting Policy research, and implementation of new accounting standards and SEC guidance. The role will be providing guidance to all areas across the Company on SEC and External Financial Reporting issues. Must have ability to develop initial Excel models that support complex accounting concepts for ultimate transfer to baseline areas to execute. This position supports and assists implementation, support and review of the Sarbanes-Oxley Act (SOX), internal controls, and internal policies and procedures. Special projects will be assigned by CFO/CAO/SVP Financial Reporting.
Job Duties:
Responsible for creating all text (Management's Discussion and Analysis of Financial Results), Financial Statements, Footnotes, pro forma disclosures, and financial analyses supporting the timely, accurate and complete reporting and filing of the Company's SEC periodic reports (Form S-1 & S-3, Form 10K/Q, 8-K, S-8, Investor Relations materials, etc.)
Conducts Accounting Policy research of GAAP and SEC standards including complex accounting policies to develop and lead implementation across Exeter. Requires ability to present and explain, both orally and in writing, complex policies to diverse groups across the Company, external investors, SEC, FASB and external legal counsel and auditors.
Prepares Ad-Hoc analyses to support Exeter GAAP accounting and SEC reporting views with external auditors, peer companies, Board of Directors, internal legal counsel, the Financial Accounting Standards Board, examiners from the Securities and Exchange Commission, external legal counsel, and federal and state governmental agencies.
Leads, coordinates, and plans the execution of Exeter's annual external financial statement audit and quarterly review with EY, and the annual 401(k) audit with Other Auditors. Manages the activities of external accounting resources including PwC.
Ensures compliance with all rules, regulations, and interpretations from the SEC, FASB, IFRS, PCAOB, New York Stock Exchange (NYSE), FINRA, US Census Bureau, 40+ states, and other agencies of the U.S. Federal and State Governments related to Exeter's GAAP accounting and financial reporting.
Responsible for creation, testing, approval and maintenance of financial spreadsheets, analyses, and presentations supporting SEC and financial reporting including cash flow statements, Workiva workbooks, PBCS reports, etc.
Leads the recruiting, training, mentoring, and evaluation of staff. Develops training material for all accounting and finance associates.
Supports Internal Controls / SOX group and the Legal / Compliance groups.
Performs other duties as assigned.
Education and Work Experience:
Bachelor's degree in Accounting or Finance; Master's degree in Accounting or MBA preferred, CPA required
Eight (8) or more years of direct job related experience, with a minimum of three (3) years supervisory/management experience required.
Minimum five (5) years public accounting experience.
Extensive experience explaining both verbally, in memoranda form, and through development of Excel and PowerPoint presentation very complex accounting, finance, and tax concepts to executive management, investors, BOD members, external auditors, etc.
Strong and extensive knowledge of SEC reporting, US GAAP.
Strong SOX and internal controls experience.
Ability to research and apply technical accounting literature.
Ability and commitment to meet strict deadlines with minimal supervision. Strong attention to detail, demonstrated integrity and professionalism.
Strong organizational skills with the ability to multi-task.
Strong analytical and problem solving skills.
Excellent written and verbal communication skills.
Proficiency in MS-Excel, MS-Powerpoint, MS-Word, WDesk,
Exeter Finance LLC is an Equal Opportunity Employer.
Individual compensation packages are based on various factors unique to each candidate including
skill set, experience, qualifications and other job-related reasons.
112,200.00 USD-$154,050.00
$154.1k yearly Auto-Apply 6d ago
Regional Training Coach
American First Finance 4.1
Coppell, TX job
Description The Regional Training Coach is responsible for providing training support to assigned Field Sales Representatives, focusing on the behaviors that lead to desired performance outcomes. This role involves collaborating with the Instructional Designer and Training Specialist to provide feedback on training materials and suggest improvements based on participant responses. As a people and process-focused position, it requires a passion for developing others, capable of building trust with experienced sales professionals while delivering measurable performance improvements through structured training and hands-on coaching. ROLES AND RESPONSIBILITIES
Deliver comprehensive sales training programs to our Field Sales Representatives that align with company sales strategies, policies, and processes.
Conduct field ride-alongs to provide real-time coaching and feedback on sales techniques, presentation skills, and merchant engagement.
The Regional Training Coach is expected to become a subject matter expert in all aspects of the AFF sales lifecycle, along with staying updated on process and market changes.
Provide one-on-one and group coaching sessions focused on the behaviors that lead to improved sales effectiveness, time management, and process execution.
Analyze individual and team performance metrics to identify behavioral skill gaps and create targeted development plans to address deficiencies.
Partner with sales leadership to reinforce training concepts and ensure consistent application of sales methodologies and compliant practices.
Assist in the creation and maintenance of sales playbooks, best practice guides, and training materials.
Implement role-playing exercises and simulation-based training to prepare sales teams for complex merchant interactions.
Communicate the progress of each training participant to their supervisors throughout the training lifecycle.
Prepare periodic reporting detailing the progress of training initiatives, outcomes, etc. to departmental leadership.
Other duties as assigned.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
2+ years of experience in sales training, coaching, or team leadership.
Proven track record of developing high-performing sales professionals.
Strong understanding of sales methodologies and modern selling techniques.
Excellent presentation and public speaking abilities.
Preferred Skills
Bachelor's in Business, Sales, Marketing, or related field.
Experience with sales enablement tools and CRM systems.
Knowledge of adult learning and training development.
Background in consumer finance.
Strong time management.
Key Competencies
Action-Oriented: Tackles challenges with urgency and energy; seizes opportunities; maintains a positive attitude.
Effective Communication: Adapts messaging to various audiences; listens actively; shares timely, helpful information.
Nimble Learning: Learns quickly from new experiences and mistakes; embraces experimentation.
Interpersonal Savvy: Builds rapport across diverse groups; navigates social dynamics with tact.
Self-Awareness: Seeks feedback; reflects on impact; acknowledges and learns from mistakes.
Self-Development: Pursues growth through formal and informal learning; embraces new challenges.
Situational Adaptability: Adjusts behavior to fit changing circumstances and environments.
About FirstCash Holdings, Inc. FirstCash Holdings, Inc. is the leading international operator of pawn stores and a premier provider of technology-driven point-of-sale payment solutions, both dedicated to serving cash- and credit-constrained consumers. With over 3,000 pawn stores across 29 U.S. states, the District of Columbia, and Latin America-including Mexico, Guatemala, Colombia, and El Salvador-FirstCash offers a diverse selection of pre-owned jewelry, electronics, tools, appliances, sporting goods, musical instruments, and more. In addition, our stores provide small, non-recourse pawn loans secured by pledged personal property, offering accessible financial solutions to the communities we serve. Through our wholly owned subsidiary, American First Finance (AFF), FirstCash also delivers lease-to-own and retail finance payment solutions for consumer goods and services. With a nationwide network of over 13,000 retail merchant partners, we help customers access flexible financing options tailored to their needs. With a workforce of approximately 20,000 employees across the U.S. and Latin America, FirstCash is committed to excellence, innovation, and financial inclusion. As a recognized industry leader, the company is a proud component of both the S&P MidCap 400 Index and the Russell 2000 Index , reflecting our strength and stability in the market. Join FirstCash and be part of a company that values integrity, customer service, and growth. --------------------------------------- Note: The information contained in this description is not intended to be an all-inclusive list of the duties and responsibilities of this job or the skills and abilities required to do the job. Management has the discretion to assign/reassign duties and responsibilities to this job at any time. Duties and responsibilities may be subject to change at any time due to reasonable accommodation or other reasons. Submission of your application confirms your “opt-in” desire to receive additional phone, text and email communications from the FirstCash Talent Acquisition Team. These communications include information about the specific job you applied for and other potential opportunities available at FirstCash. Message and data rates may apply. You can unsubscribe to text messages by replying STOP to the message at any time. You can unsubscribe from email communications by clicking unsubscribe, within the email, at any time. Visit ************************************ for additional questions or information. FirstCash Holdings, Inc. is an Equal Opportunity Employer FirstCash Holdings, Inc. is committed to the full inclusion of all qualified individuals. In keeping with this commitment, FirstCash will ensure that individuals with disabilities are provided with reasonable accommodation. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process; to perform the essential functions of the job; and/or to receive all other benefits and privileges of employment, please contact Human Resources at [email protected] or ************* Ext. 1
$48k-76k yearly est. Auto-Apply 14d ago
Credit Review Analyst II - Auto Finance Fraud
GM Financial 4.8
Fort Worth, TX job
Why GM Financial?
GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.
At GM Financial, our team members define and shape our culture - an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive.
Our Purpose: We pioneer the innovations that move and connect people to what matters.
What makes you a dream candidate?
Strong analytical and strategic thinking skills
Excellent research and problem-solving abilities
Detail-oriented with strong time management and organizational skills
Ability to explain complex issues clearly and accurately
Strong written and verbal communication skills
Ability to work independently and handle confidential information discreetly
Proactive in achieving goals that positively impact business results
Comfortable making recommendations and decisions
Experience:
Bachelor's degree required
3-5 years of experience in auto lending, finance, or banking
Proficiency in Microsoft Office, especially Excel (data mining and filtering)
Ability to plan, execute, and improve work processes to meet business objectives
About the role:
The Credit Review Analyst II - Auto Finance Fraud is responsible for performing independent and unbiased monitoring and assessments of the company's credit activities with an emphasis on detecting fraud and misrepresentation. This team member will work closely with the Dealer segments by monitoring compliance and proactively addressing loans originated with fraud or misrepresentation.
In this role you will:
Review Excel-based red flag reporting to identify accounts requiring fraud investigation
Investigate loan originations for fraud or misrepresentation by reviewing loan documentation and systems used to underwrite, fund, and collect accounts
Identify underwriting and funding weaknesses, address areas of non-compliance, and recommend changes when necessary
Assist in the development and support of models, analysis, and reporting related to the soundness of credit activities
Perform quality monitoring by analyzing, summarizing, and monitoring compliance with credit policies and procedures
Consult with management and make recommendations on policy exceptions and control weaknesses
Create reports for management with actionable recommendations for improving operations, efficiencies, and internal controls
Research and develop strategies to stay current with industry fraud trends and resources
Assist in training team members and other departments to help identify fraud accounts
Perform other duties as assigned
Conform with all company policies and procedures
Support team consistency in quality, accuracy, and compliance with departmental standards
$65k-91k yearly est. Auto-Apply 60d+ ago
Cloud Infrastructure Engineer II | Multi- Cloud (Azure/AWS)
GM Financial 4.8
Arlington, TX job
Why GMF Technology?
Innovation isn't just a talking point at GM Financial, it's how we operate. From generative AI and cloud-native technologies to peer-led learning and hackathons, our tech teams are building real solutions that make a difference. We're committed to AI-powered transformation, using advanced machine learning and automation to help us reimagine customer interactions and modernize operations, positioning GM Financial as a leader in digital innovation within a dynamic industry.
Join us and discover a workplace where your ideas matter, your development is prioritized, and you can truly make a global impact.
Flexible hybrid work environment (onsite 2 days a week/3 days remote) at our Arlington (AOC1), TX office.
Please note: We are unable to provide any type of sponsorship for this position currently.
Responsibilities
About the Role:
The Cloud Infrastructure Engineer II designs, builds, and maintains scalable, secure, and highly available cloud infrastructure across AWS and Azure to support enterprise workloads. This role covers foundational cloud services-networking, compute, storage, security architecture, identity management, and infrastructure automation.
Infrastructure Design & Architecture
Design and implement AWS and Azure infrastructure solutions, including VPCs, VNets, subnets, route tables, security groups, NACLs, Transit Gateways, ExpressRoute, and VPN/Direct Connect configurations
Architect and deploy multi-account/multi-subscription environments using AWS Organizations, Control Tower, Azure Management Groups, and landing zone frameworks
Develop hybrid cloud architectures connecting on-premises data centers to AWS and Azure, with knowledge of network topology and connectivity patterns
Proficient in AWS IAM and Azure Active Directory, with ability to write roles, policies, and manage identity federation
Develop infrastructure blueprints and reference architectures aligned with AWS Well-Architected Framework and Microsoft Cloud Adoption Framework principles
Infrastructure as Code & Automation
Develop and maintain infrastructure as code using Terraform (required)
Build reusable infrastructure modules and templates for standardized deployment patterns
Automate routine infrastructure management tasks (patching, backups, resource lifecycle) using Python, Bash, PowerShell, or cloud-native automation tools
Maintain infrastructure automation scripts and CI/CD pipelines (e.g., GitHub Actions, Azure DevOps)
Security & Compliance
Apply cloud security best practices, including IAM/AD policies, KMS/Key Vault encryption, security groups, NACLs, and cloud-native security services
Ensure infrastructure alignment with compliance frameworks (SOC2, NIST, etc.) and organizational security policies
Conduct security assessments and implement remediation strategies for infrastructure vulnerabilities
Design secure network architectures with proper segmentation and access controls
Infrastructure Operations & Optimization
Monitor and optimize AWS and Azure infrastructure for performance, reliability, availability, and cost efficiency
Manage core services: AWS (EC2, VPC, S3, RDS, EBS, EFS, CloudWatch, Systems Manager), Azure (VMs, VNets, Storage Accounts, SQL Database, Managed Disks, Azure Monitor, Automation)
Implement disaster recovery and business continuity strategies with defined RTOs and RPOs.
Conduct root cause analysis on infrastructure incidents and implement preventive measures and alerting mechanisms
Perform capacity planning and resource scaling to meet business demands
Collaboration & Documentation
Partner with application, security, and business teams to define infrastructure requirements and deliver solutions
Document architecture, standard operating procedures, runbooks, and technical specifications
Provide technical guidance and mentorship to peer engineers
Participate in on-call rotation for infrastructure support and incident response
Qualifications
What makes you a dream candidate?
Knowledge and Skills
Strong expertise in AWS and Azure networking services (VPC, Transit Gateway, Direct Connect, Route 53, Network Firewall, VPN, Azure VNets, ExpressRoute, Azure Firewall, Azure DNS)
Proficiency with Terraform infrastructure as code solutions
Experience with scripting and automation using Python, Bash, or PowerShell
Deep understanding of network protocols, routing, DNS, DHCP, load balancing, and firewall technologies
AWS and/or Azure certifications preferred (e.g., AWS DevOps/Solutions Architect, Azure Solutions Architect/Administrator)
Strong analytical and troubleshooting skills for complex multi-cloud infrastructure issues
Excellent written and verbal communication skills for technical documentation and cross-functional collaboration
Ability to work independently and manage multiple infrastructure projects simultaneously
Commitment to infrastructure security, operational excellence, and continuous improvement
Experience and Education
Bachelor's Degree in related field or equivalent work or military experience required required
Master's Degree in a related field preferred
3-5 years of progressive IT experience with a minimum of 1 years' experience in software development, test automation, system administration or infrastructure/operations required
2-3 years of experience in cloud technologies with at least 1 year of project experience with Microsoft Azure, Amazon Web Services (AWS), Google Cloud Platform (GCP) or similar technologies required
What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.
Our Culture: Our team members define and shape our culture - an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive.
Compensation: Competitive pay and bonus eligibility
Work Life Balance: Flexible hybrid work environment, 2-days a week in office
#LI-DW1 #LI-Hybrid #GMFjobs
$84k-106k yearly est. Auto-Apply 60d+ ago
Oracle Application Development Manager - HCM
GM Financial 4.8
Irving, TX job
Why GMF Technology?
Innovation isn't just a talking point at GM Financial, it's how we operate. From generative AI and cloud-native technologies to peer-led learning and hackathons, our tech teams are building real solutions that make a difference. We're committed to AI-powered transformation, using advanced machine learning and automation to help us reimagine customer interactions and modernize operations, positioning GM Financial as a leader in digital innovation within a dynamic industry.
Join us and discover a workplace where your ideas matter, your development is prioritized, and you can truly make a global impact.
Flexible hybrid work environment (onsite 2 days a week/3 days remote) at our Irving, TX or Arlington (AOC1), TX office.
Please note: We are unable to provide any type of sponsorship for this position currently.
Knowledge and Skills
Advanced knowledge of business processes for supported business groups
Advanced knowledge of information technology systems, infrastructure, security and operations
Advanced working knowledge of information systems and operations systems for supported business groups
Significant experience in a large and complex business environment
Implementation or Support experience in Oracle Fusion cloud, Oracle HCM and/or Oracle ERP cloud
Strong skills in Oracle HCM technology - HCM Extracts, Fast Formulas, BIP and BICC
Experience in Oracle cloud infrastructure, including familiarity with security and infrastructure
Experience in Fusion Data Intelligence is preferred
Strong people skills including the ability to interact with employees at all levels
Excellent written and oral communication skills
Ability to work with Oracle On Demand, Oracle Managed Cloud Services and Oracle Support
Ability to effectively lead, organize and supervise
Ability to meet expected delivery dates and the tasks necessary to achieve objectives
Advanced computer skills and conversance in information technology issues
Advanced experience with data visualization concepts and tools
Must be a self-starter and able to manage the investigations function with minimal supervision
Strong in the use of Microsoft Office software including strong ability to analyze data using Excel for reporting and data mining purposes
Experience and Education
Bachelor's Degree in related field or equivalent work or military experience required
7-10 years in a Technical lead or manager role, leading a team of developers required
Greater than 10 years of IT experience in design, development and production support of Enterprise applications preferred
What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.
Our Culture: Our team members define and shape our culture - an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive.
Compensation: Competitive pay and bonus eligibility
Work Life Balance: Flexible hybrid work environment, 2-days a week in office
#LI-DW1 #LI-Hybrid #GMFjobs
About the Role:
The Oracle Application Development Manager is a highly visible role and will be responsible to manage, provide leadership to and be accountable for the performance of Senior Developers, Technical Leads and Senior level professional consultants. The Oracle Application Development Manager should have a passion for building high quality enterprise grade applications and at the same time motivates the team to follow the path. He/she should be an expert in problem solving skills ready to take on very complex assignments and come up with world-class solutions. In addition, he/she will work with senior leaders to execute against the technical roadmap to deliver high quality projects and build technical excellence within the team. The Oracle Application Development Manager should have prior experience in one or more highly specialized areas of applications systems analysis and programming. He/she will manage global development teams to build and deliver high quality solutions.
Lead a team of Senior Oracle Application Developers, Report developers and Oracle consultants supporting Oracle HCM Cloud modules (Core HR, Payroll, Talent Management, Absence, Benefits, Recruiting, Compensation, etc.)
Define priorities, allocate resources, and ensure timely delivery of system changes, enhancements, and issue resolutions
Management of vendor relationships and coordination with Oracle support as needed
Oversee the configuration, testing, and deployment of updates, patches, and quarterly Oracle Cloud releases
Ensure compliance with IT security, data privacy, and SOX/internal audit requirements
Partner with HR, Finance, and IT leadership to translate business needs into system solutions
Stay current with Oracle HCM Cloud roadmap and recommend innovations
Management of subordinates including Performance Reviews, approval of time off scheduling, recording time, and training needs for direct reports
Ensure GMF Oracle Development Standards and project methodology are being followed by development teams
Work on system performance improvement and process improvement initiatives
Work Closely with Cyber Security, Enterprise Architecture, Data Architecture, DBA, System Administrator teams and other business partners to identify dependencies and risks