EXL jobs in Chicago, IL

Commercial Insurance Inspector - Independent Contractor EXL Risk Control is a leading provider of risk assessments and loss control surveys to commercial lines insurance carriers. We are seeking candidates who possess excellent communication skills, computer proficiency, and a commitment to meeting client quality and timeliness standards. Those with these skills as well as knowledge or experience in commercial insurance, inspections, or fire and safety assessments are encouraged to apply. You will be responsible to schedule on-site surveys and provide risk control reports to insurance industry clients. These reports contain information necessary to underwrite a commercial insurance policy, and may include recommendations to control and/or correct potential loss producing conditions associated with that policy. You will be expected to manage assignments you accept, successfully secure customer appointments within a local territory and complete work assignments on time. Inspectors will work from their home or office, and travel to local commercial business operations (i.e.) retail businesses, restaurants, hotels, apartment buildings and complexes, construction operations and jobsites, various types of manufacturers, churches, schools, etc. You will assess the risk for various commercial insurance lines of business that can include Property, General Liability, Workers Compensation, Auto/Fleet, Products Liability, Inland Marine and Builders Risk. Tools or Items You Must Provide: Windows-based PC with an image/document scanner Digital camera High speed internet access Measuring device such as: laser, 100 ft. tape, or measuring wheel Reliable vehicle Auto and General Liability Insurance Preferred Experience Commercial Lines Property/Casualty Loss Control Commercial Lines Property/Casualty Underwriting Commercial Lines Property/Casualty Claims Adjuster Commercial insurance inspections Fire and Life Safety investigations/inspections No Licensed Insurance Agents/Producers. EEO Statement EEO/Minorities/Females/Vets/Disabilities

About the Role We are seeking an experienced Senior Program Manager to lead a complex SAP S/4HANA Financials Greenfield implementation. The program will be delivered using a hybrid agile approach grounded in SAP Activate. You will own end‑to‑end delivery-governance, planning and stakeholder alignment-while navigating tense client-system integrator dynamics with calm, credibility, and results. Location : Chicago, IL / New York, NY / Atlanta, GA Responsibilities Own program governance & delivery across the Activate phases (Discover (phase is complete), Prepare (phase is complete), Explore (Kicks off on December 8th), Realize, Deploy, Run) with lean stage gates, ensuring scope integrity, value realization, and controlled risk burn‑down. Lead hybrid agile execution (sprint‑based backlog, cadence, demos) while preserving enterprise controls (RAID, decision logs, release management) consistent with our FS methodology. Drive Finance workstreams (Record‑to‑Report, Accounts Payable/Receivable, Asset Accounting, Controlling/Profitability, Indirect Procurement, Reporting and Analytics) including fit‑to‑standard, configuration oversight, and cross‑functional design integration. Orchestrate integrations across SAP/non‑SAP applications, middleware, data, and reporting-coordinating with multiple SIs and vendors; resolve cross‑team blockers decisively. Testing leadership: own E2E test strategy (SIT, UAT, regression, performance); codify entry/exit criteria and defect triage. Stakeholder management: build trust with senior business, finance controllers, and technology leaders; provide transparent executive reporting (status, risk, financials, Steering Committee updates). Change & adoption: partner with OCM to drive communications, training, and adoption metrics; safeguard business continuity. Financial stewardship: manage budgets, forecasts, and commercial obligations; ensure delivery against milestones and contractual KPIs. Quality & compliance: enforce traceability, controls, and audit readiness; align with Financial Services risk/compliance needs (SOX, data privacy). Qualifications 12+ years of program/project leadership; 5+ years leading large multi‑workstream ERP programs. 2+ end‑to‑end SAP S/4HANA Financials Greenfield programs (from Discover through Run), including cutover/go‑live ownership. Demonstrated expertise with SAP Activate (methodology, accelerators, fit‑to‑standard workshops, backlog management). Proven success delivering through a hybrid agile model-balancing sprints with stage gates and enterprise governance (RAID, Q‑gates, release mgmt.). Exceptional communication and diplomacy-able to de‑escalate and problem‑solve in high‑tension client/system‑integration relationships. Strong integration leadership across SAP FI/CO and adjacent domains (MM Procurement and OpenText VIM, Treasury, tax, reporting/analytics and Snowflake). USA‑based, with ability to be on‑site in the Denver metro as needed. (Keep location confidential and do not post location externally) Bachelor's degree (Business, Finance, Engineering, or related). Required Skills Experience in Financial Services (banking, insurance, asset management) and related controls/regulatory environments. Certifications: SAP Activate, PMP/PgMP, SAFe/Scrum/Agile leadership. Exposure to RISE with SAP, SAP Cloud ALM / Solution Manager, and cloud infrastructure coordination. Vendor/SI orchestration experience in programs with complex contractual frameworks. Preferred Skills On‑time, in‑budget delivery of scope per signed releases. Positive stakeholder sentiment, sustained sprint velocity, and stable release quality (defect escape rate below target). Successful E2E integration test pass rate and first‑month hypercare stability (incident MTTR and SLA attainment). Business adoption targets achieved (role‑based training completion, process adherence, and finance close performance). Pay range and compensation package The base salary range for the tagged location is $170,000 to 200,000 /yearly. This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees. Equal Opportunity Statement Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Click the following link for more information on your rights as an Applicant ***************************************************************************

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Job Position : Senior MS Dynamics 365 CRM Developer Work Location : New York City, NY / Atlanta, GA / Chicago, IL Job Description Minimum 8-10 year experience. Must have strong technical skills on MS Dynamics 365 and earlier with online & on-premises environment. Strong Experience in designing Security model and Out of the Box Configurations. Experience in Workflows, Business Rules, Plugins, Form Customization and CRM Administration. Hands on experience in C#, .Net, Java Script, MS SQL, MS CRM SDK, MSD developer toolkit. SQL Server development experience and SSRS/SSIS design, development experience implementing data tier components & services. Experience in Workflows, JavaScript's, Plugins, Form Customization, Console jobs and CRM Administration. Experience in MS CRM & 3rd party Integration using Middleware Tools (Kingswaysoft) / API's(REST, ODATA Web API's) /SSIS packages. Experience in using Azure services for integration(Azure Functions, Service Bus etc. PCF controls, Power Apps and Power Automate for upstream/downstream systems integrations. Technical expertise in set up of DevOps pipelines for CRM systems on cloud platforms with standard DevOps tools Should have good problem solving and analytical skills. Good understanding and clarification of business requirements Handling Analysis, Coding, Testing and Quality processes for tasks Should be able to think independently and be solution driven Experience in evaluating alternative approaches and selecting optimal approaches Nice to Have: Experience or knowledge in Power app portals Demonstrated experience in Unified Service Desk customization, configuration, development, deployment and usage. Demonstrated experience in Microsoft Dynamics 365 customization, configuration, development, deployment and usage (experience migrating Dynamics and USD configs from environment to environment would be awesome) Good to have Certifications Microsoft Dynamics 365 for Sales Microsoft Dynamics 365 for Service Microsoft Dynamics 365 for Customizations for Data Engineer. Life at Capgemini Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer: Flexible work Healthcare including dental, vision, mental health, and well-being programs Financial well-being programs such as 401(k) and Employee Share Ownership Plan Paid time off and paid holidays Paid parental leave Family building benefits like adoption assistance, surrogacy, and cryopreservation Social well-being benefits like subsidized back-up child/elder care and tutoring Mentoring, coaching and learning programs Employee Resource Groups Disaster Relief Salary Transparency: Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $100,000 to 130,000 /yearly. This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. Disclaimer Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Click the following link for more information on your rights as an Applicant *************************************************************************** Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Full Stack Developer (Node.js) Location: Chicago IL (Hybrid) Required Skills Familiarity with a variety of both legacy and modern Policy Admin platforms. MUST Have: P&C experience (preferable in Specialty Insurance) as Senior Developer (8+ years). Hands on Node.js, TypeScript, Java, and Angular experience - 8+ years. Hands on NoSQL, MongoDB experience - 5+ years. Hands on DevOps experience - 5+ years. Hands on Cloud experience, Azure Cloud, GCP preferred - 3+ years. Nice to have Go Language experience. Knowledge of retool, Gitlab CICD, OKTA, CheckMarx will be preferred. Solid experience working in Agile environment. Both Scrum and Kanban. Good understanding in application security concepts. Hands on experience with Jira, Confluence, Service Now, ITIL tools and process framework Superior analytical and problem-solving abilities Proven ability to work both independently and as part of a team. Bachelor's degree in information technology or computer Science. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit *************** . Follow us on Twitter, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

and Zip) Base salary range (Min. & Max. to be mentioned) 120000 to 140000 Experience Range:10 to 15 years Must Have Technical/Functional Skills · Proven experience as an API Architect with strong design and implementation expertise. · Deep knowledge of API-first principles, contract-first design, and OpenAPI/Swagger specifications. · Hands-on experience with API management platforms (e.g., Azure API Management). · Strong understanding of REST, GraphQL, event-driven APIs, and microservices architecture. · Familiarity with security standards (OAuth2, JWT, mTLS) and API governance frameworks. · Experience with CI/CD automation, infrastructure as code (Terraform/Bicep), and automated testing frameworks (unit, integration, contract, performance, security). · Ability to research, innovate, and implement new API patterns and technologies. · Experience of developing applications on Azure Cloud Roles & Responsibilities Role Overview: · Serve as a thought leader in API architecture, driving innovation and best practices. · Understand and align with the customer's vision such as API-first and contract-first design principles. · Independently define, design, and implement API strategies within the API team. · Offload customer architects by taking end-to-end ownership so they only need to review and approve outcomes on first submission. Key Responsibilities · Translate customer API vision into actionable architecture and implementation plans. · Drive API-first and contract-first design across all services and integrations. · Research emerging trends, tools, and patterns in API architecture; introduce new ideas and accelerators. · Ensure high-quality design and implementation standards within the team before customer review. · Establish governance, guidelines, and best practices for API development and lifecycle management. · Mentor and guide API developers on standards, security, scalability, and performance. · Collaborate with DevOps teams to integrate APIs into CI/CD pipelines and ensure automated quality checks. · Act as the primary point of accountability for API architecture decisions, offloading customer architects from day-to-day involvement. Generic Managerial Skills, If any · Excellent communication and stakeholder management skills. · Team collaboration and technical excellence

Must Have Technical/Functional Skills As a Process Engineering Consultant, you should have used methodologies like Lean and Six Sigma to identify and implement process improvements that enhance client experience and profitability. • Key responsibilities include conducting process assessments, developing new strategies, analyzing activities for operational transformation, using data and analytics for optimization, and collaborating with both business and technology partners to implement solutions. • Develop and implement strategies: Plan, develop, and implement process strategies to build a more efficient bank. • Experience in Six Sigma or Lean Manufacturing Concepts, and process engineering or business-related function (operations, strategy development, organizational design, or information technology). • Use data and analytics: Analyze process activities using tools like Power BI, Power Query, and VBA to support business process optimization The role is responsible for collaborating with multidisciplinary teams focused on designing innovative services and experiences that create measurable value to our clients while meeting business objectives. The role uses independent judgement to determine methods and approaches to work, developing key client-facing “moment of truth” journeys that define a client's relationship, partnering with internal clients to articulate a vision for a new or different type of service. The role makes decisions that influence department strategy, conducting research that builds empathy with the end client, deriving key insights, co-creating solutions, all with the goal of taking the service live. The role acts as a resource integrator, conducting primary research, synthesizing multiple data sources and research insights, and working with cross-functional teams to research and design detailed solutions. What you'll be doing As a member of the Process Engineering team, you'll identify and implement process improvements that enhance client experience and generate the right kind of profitability. As a Process Engineering Specialist, you'll use your experience and direct client feedback to improve the quality of key processes that make a difference for our clients. You'll assist in the planning, development, and implementation of a process strategy that will build the bank of the future. How you'll succeed • Conducting process assessments - Perform ongoing process reviews to identify issues early on and recommend solutions to business challenges. Stay on top of best practices and industry knowledge to identify process improvements that will create a best-in-class client experience. • Presenting recommendations - Provide feedback and advice on projects that will improve processes and resolve systematic issues. Consider business needs and make practical recommendations for continuous improvement. • Leadership skills - Use your expertise in process engineering methodologies and project management to lead projects and initiatives. Proactively gather data, information, and stakeholder feedback to provide informed guidance to your team. • Maintain a collaborative work environment and support your team to resolve problems as they arise. Who you are • You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way • You embrace and advocate for change. You continuously evolve your thinking and the way you work in order to deliver your best. • Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise. • You're a certified professional. You have current accreditation and good standing in Formal Green Belt or Black Belt certification. • Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability. • Collaborate with stakeholders: Work with business and technology partners to gather feedback, define requirements, and implement improvements • Document and validation: Create detailed process maps and document future state processes. Validate solution designs and test results with business partners Roles & Responsibilities • Key responsibilities include conducting process assessments, developing new strategies, analyzing activities for operational transformation, using data and analytics for optimization, and collaborating with both business and technology partners to implement solutions. • Develop and implement strategies: Plan, develop, and implement process strategies to build a more efficient bank. • Experience in Six Sigma or Lean Manufacturing Concepts, and process engineering or business-related function (operations, strategy development, organizational design, or information technology). • Use data and analytics: Analyze process activities using tools like Power BI, Power Query, and VBA to support business process optimization • Good communication / organizational skills to understand and discuss development requirement. • Experience with approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational, or process problems • * Excellent verbal and written communication skills." Interested candidates please share me your updated resume to *******************

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Data Entry - Transaction Processor** **On-Site Only in Carol Stream, IL** **Payrate: $20.00/hourly** **Join the Conduent Customer Service Team** Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best! **Working for you:** Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. Training Schedule: Monday-Friday 9:00am-3:00pm (6 weeks) Production Schedule: Monday 5:00am-completion and Tuesday-Friday 7:00am-completion (typically a 10-12-hour workday) + $20.00 per hour pay rate (bi-weekly pay) + Weekends off + Career Growth Opportunities + PerkSpot- Employee discount program + Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally. **About the Role:** A Data Entry-Transaction Processor provides administrative/clerical support to business operations by processing tasks such as data entry, scanning, mail sorting, and similar activities. + Performs data entry of material from source documents to a computer database. + Transcribes routine pre-coded and identifiable alphanumeric data from source document and/or phone call into an automated system. + Ensures accuracy and completeness of date/assigned work. + Ability to compare lists of numbers and find mismatches/errors. + Handle multiple assignments + Maintain a high level of confidentiality, informational accuracy, and production. + Must be able to work under strict deadlines. + All other duties as assigned. **Those successful in this role have:** + Accurate typing skills + Attention to detail + Date entry skills and 10,000 KPH numeric + Manual dexterity + Ability to use PC, 10 key, calculator, and/or date entry devices. + Payment processing experience desired **Requirements:** + High School diploma or GED + 1-3 years of related experience + Type at least 40 WPM + 10-Key experience + Background and drug screen required Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $20.00 per hour. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (********************************************************************************************** . Complete the form and then email it as an attachment to ******************** . You may also click here to access Conduent's ADAAA Accommodation Policy (***************************************************************************************** .

Commercial Insurance Risk Control Consultant - Independent Contractor EXL Risk Control is a leading provider of risk assessments and loss control surveys to commercial lines insurance carriers. We are seeking candidates who possess 10+ years of experience with a major insurance carrier and/or national broker in commercial Property & Casualty Risk Control, excellent communication skills, computer proficiency, and a commitment to meeting client quality and timeliness standards. Those with these skills as well as knowledge or experience in commercial insurance, inspections, or fire and safety assessments are encouraged to apply. You will be responsible to schedule on-site surveys and provide risk evaluation and risk improvement reports to insurance industry clients. These reports contain information necessary to underwrite a commercial insurance policy, and may include recommendations to control and/or correct potential loss producing conditions associated with that policy. You will be expected to manage assignments you accept, successfully secure customer appointments within a local territory and complete work assignments on time. You may work on special projects or conduct more challenging risk evaluation surveys or risk improvement service requests that utilize your education, professional certifications and overall risk control skills level. Insured businesses range from Middle Market to Large Multi-location commercial size. Consultants will work from their home or office, and travel to local commercial business operations (i.e.) retail businesses, restaurants, hotels, apartment buildings and complexes, construction operations and jobsites, various types of manufacturers, churches, schools, etc. You will assess the risk for various commercial insurance lines of business that can include Property, General Liability, Workers Compensation, Auto/Fleet, Products Liability, Inland Marine and Builders Risk. Tools or Items You Must Provide: Windows-based PC with an image/document scanner Digital camera High speed internet access Measuring device such as: laser, 100 ft. tape, or measuring wheel Reliable vehicle Auto and General Liability InsurancePreferred Experience 10+ years of Risk Control Consulting Experience working with major carrier or national brokerage preferred BS Degree in Engineering, Safety and/or the physical sciences is preferred CSP or ARM designations preferred but not required Commercial Lines Property/Casualty Loss Control Commercial Lines Property/Casualty Underwriting Commercial Lines Property/Casualty Claims Adjuster Commercial insurance inspections Fire and Life Safety investigations/inspections No Licensed Insurance Agents/Producers. EEO Statement EEO/Minorities/Females/Vets/Disabilities

Manage Sales Funnel Generate proactive demand through solution led selling, consulting led selling and other instruments Customer Liaison through Thought leadership led CXO engagement Own and manage Salesforce focused deals Identify new opportunities and work collaboratively across diverse global teams towards successful deal closure Compliance with systems and processes Solution led Selling Leverage domain expertise to identify problems to solve across the end to end Manufacturing and Automotive Value chain Leverage technical expertise to identify solutions Be able to demonstrate solutions Influence Partner Engagement Work with Salesforce on joint Sales pursuits, solution developments and marketing activities Qualifications: * 10-15 Years of IT Experience * 5+ Years of experience in CRM Implementation Project (preferably Salesforce but not mandatory) * Excellent understanding of Automotive, Industrial Manufacturing, Aerospace & Defence, Engineering, Agriculture, Chemical CRM business processes and journeys (Salesforce or SAP, Siebel/ MS Dynamics) * 2+ years in CX Consulting working with Customers identifying and solving business problems * At least 2 Automotive, Industrial Manufacturing or Aerospace transformation program experience within last 5 years with in-depth understanding of Industry domain and trends. * Experience or knowledge of Manufacturing Cloud, Automotive Cloud, Commerce, Portal and Field Service * Ability to manage diverse team and project stake holders (Customer & TCS management, Salesforce) * Experience in working with team based in multiple time zones * Innovation & Growth Mindset * Willingness to learn and work in Salesforce * Proactiveness and agile mindset Salary Range: $147,000-$203,000 a year #LI-KM1

Job Title\: Service Management Consultant - UX/UI Design Travel\: up to 25% and infrequently : ServiceNow User Experience (UX) and User interface (UI) Design Subject Matter Expert (SME) Job Description\: The ServiceNow UX/UI SME role participates in the design, development, and implementation of exceptional user experiences within the ServiceNow platform. The ideal candidate will have an eye for detail, and a blend of creative design, and experienced development knowledge. In this role, you will work hand in hand with lead Architects and fellow team members with building user-centric experiences that drive sustainable growth and engagement of ServiceNow user base. Key Responsibilities: • Client-facing lead for portal UX/UI workstream to design and deliver ServiceNow UX/UI solutions • Facilitate design workshops and design reviews, including persona co-creation, and taxonomy. • Facilitate discussions to define system requirements, problems, and goals • Define and develop technical requirements and related project documentation • Collaborate with engineers and product managers to accurately transform business requirements into technical solutions within the ServiceNow platform • Design UI layouts and configuration of UX/UI components including controls, labels, and graphical elements for software on both mobile and desktop platforms with an eye towards experience • Provide insight and guidance of various design approaches to solve specific user problems. • Create initial design concept, wireframes and high-fidelity prototypes using Figma • Optimize and test UI designs to be intuitive and user-centered • Conduct usability testing to identify gaps in design and see if they can be further improved • Develop journey maps and user flows to visualize use cases Required Skills: • Possesses a strong understanding of the full stack of Web technologies - Java, JavaScript, Angular.js, React, HTML and CSS • Define and document requirements for the application UI and workflows, ensuring alignment with user needs and business objectives • 3+ years designing portals and UX/UI experience on the ServiceNow platform with one or more portals (Service Portal, Employee Center/EC Pro, Customer Service Portal, Retail Service Portal, etc.) for ITSM/HRSD/Retail solutions (any or all) in an enterprise environment. • ServiceNow mobile app design experience a plus • Experience in Portal implementation skills including applicability within the ServiceNow ecosystem • HTML, CSS, and AngularJS development skills • Experience in Service Portal, including the difference between configuration and custom widgets development, an extension of OOB widgets, and utilization of 3rd party libraries within ServiceNow Desired Skills: • Experience with Bootstrap • Experience with dynamic and responsive web design • Experience with Web Technologies (XML, HTML, JavaScript, Angular JS, Web Services, etc.) and working in a SaaS environment • Experience implementing systems using the Agile/Scrum methodology • Excellent understanding of the Agile software testing process and lifecycle. Life at Capgemini Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer: Flexible work Healthcare including dental, vision, mental health, and well-being programs Financial well-being programs such as 401(k) and Employee Share Ownership Plan Paid time off and paid holidays Paid parental leave Family building benefits like adoption assistance, surrogacy, and cryopreservation Social well-being benefits like subsidized back-up child/elder care and tutoring Mentoring, coaching and learning programs Employee Resource Groups Disaster Relief About Capgemini Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion. Get the future you want | ***************** Disclaimer Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Click the following link for more information on your rights as an Applicant http\://*****************/resources/equal-employment-opportunity-is-the-law Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Ready to shape the future of work? At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Vice President - Global Relationship Manager! This role ensures Genpact experiences with current clients through relationship building and understand its clients' needs and goals. You will be managing relationships with existing and target new executives in existing clients. You can expect this position to be mapped to one or multiple accounts within a particular vertical that Genpact services. Responsibilities * Responsible driving growth within a regional portfolio or account of >$5M through partnership with enterprise sales and mining of existing relationships; identify/close/deliver consulting opportunities as well as larger transformation opportunities including managed services. * Build vision for account/portfolio and enable vision through strategic roadmaps including the creation and implementation of growth plans. * Leads account planning and account strategy. * Understands the levers that impact P&L and contract or change management to drive improved account performance. * Understands how to set up operational processes and approaches that help optimize account management, including an overall client engagement strategy. * Understand the marketplace and the competitor offerings, provide market intelligence for costing on proposals, cross-sell all Genpact products and drive strategic sales initiatives for higher-growth penetration. * Source new growth opportunities by looking for areas to add value to client's business, aligning the team necessary to engage with the opportunity and pursuing with vigor. * Develops meaningful internal/external relationships with C-suite leaders across the client organization. * Builds reputation as a trusted advisor with CXO, Business and Functional leaders by developing a nuanced understanding of client's strategic goals/pain points/market opportunities; and shares creative ideas and new value propositions regularly. * Build, run and be responsible for the governance around customer and Genpact communication to enable better visibility, transparency, and partnership within the relationship. * Initiate New relationship outreach and execute the customer communication plan to expand sphere of influence in existing and new buying centers. * Work upon keeping the client as "Trusted Advisor" in Client Satisfaction surveys and action any feedback received in the survey. * Acts as a consultant to clients of business and provides insights/directions on how to use new technologies to drive a transformation agenda relevant to "C" level executives. * Understands how to lead with Digital and Data-Tech-AI as the tip of the spear with clients (not just traditional IO/BPO). * Facilitates the commercial details and negotiation of an opportunity, such that both parties are satisfied with the value gained. * Understands how to construct Genpact's Impact Commercial Models that align with client's business drivers and objectives. * Provide insights on what is happening with customer's financials and drive business strategies within operating teams to make valuable contributions to the customer. * Partner with RFI/RFP team and Finance on proposals to realize customer needs while maintaining profitability. * Partner with onshore and offshore delivery teams to build effective deal solutions. Qualifications we seek in you! Minimum Qualifications * Proven experience handling senior client relationships at Fortune 500 companies. * Experience leading and closing end-to-end deals. * Relevant years of business/segment/industry expertise * Sound financial & commercial business understanding * Prior consulting experience * Bachelor's degree in business, technology, analytics, or a related field. MBA is preferred. * Experience managing large strategic relationships and proven track record growing account revenue / portfolio size. * Proven experience in expanding relationships in new and existing buy centers with executives at CXO and below levels to drive value to the client. Preferred Qualifications/ Skills * Has tolerance for ambiguity, is comfortable with change, and can flex quickly. * Relates openly and comfortably with diverse groups of people. * Holds self and others accountable for meeting commitments internally and externally. * Delivering commitments, showing others, they can be trusted to do what they say they'll do. * Takes responsibility for the outcomes of individual actions and decisions and successfully transforms efforts into results. * Develops and delivers multi-mode communication that conveys a clear understanding of the unique needs of different audiences. * Is viewed to be a trusted advisor both internally and externally to key stakeholders. * Exhibits speed to outcome and consistently achieves results. * Is competitive, hard driving and motivated by delivering value. Why join Genpact? * Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation * Make an impact - Drive change for global enterprises and solve business challenges that matter * Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities * Work with the best - Join 140,000 bold thinkers and problem-solvers who push boundaries every day * Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together. The approximate annual base compensation range for this position is [$160,000 to $200,000]. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant's experience, knowledge, skills, and abilities; geographic location; and internal equity Work-from-Anywhere Roles - "Los Angeles California-based candidates are not eligible for this role" Location-based Roles (e.g., Richardson roles - metro area can be adjusted by role location) - "Los Angeles, California based candidates are not eligible for this role. area candidates are eligible for this role only." Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. . '1629060

* Proficient level of experience and knowledge of SAP Ariba Procure-to-Pay, Spend Visibility * Experience with SAP Ariba Network * Experience with SAP Ariba Procurement Content * Proficient level of SAP Supplier Lifecycle Performance Identify, understand and define customer needs, objectives and business requirements in order to propose solutions that can best meet their requirements. * Prepare and deliver demonstrations/presentations in support of new requirements. * Before a demonstration or key presentation, conduct discovery sessions with representatives from the prospective customer in order to build relationships with the customer and understand their unique needs. * Maintain a high-level knowledge of SAP's procurement solution suite in the specialization area of responsibility. * Designs workflows specific to business process outcomes and understands how to develop and integrate a proposed solution into a customer's existing business and technical environment. * Be actively involved in the solution implementation to ensure that solutions are accurately scoped and delivered in line with customer expectations. * Become a thought leader in the Procurement Space. Roles & Responsibilities: * Strong team management and customer handling skills. * Commitment to deliver the SAP configurations and RICEFW with quality and on-time delivery. * Take ownership and deliver the implementation * Analyze understand and fix the defects and issues within SLA * Mentor other team members to drive the technical leadership and excellence * Worked in Agile / Scrum methodology TCS Employee Benefits Summary: * Discretionary Annual Incentive. * Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. * Family Support: Maternal & Parental Leaves. * Insurance Options: Auto & Home Insurance, Identity Theft Protection. * Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. * Time Off: Vacation, Time Off, Sick Leave & Holidays. * Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-RJ2 Salary Range-$100,000-$120,000 a year

Tata Consultancy Services (TCS) is seeking a seasoned Retail Industry Advisor to drive growth and delivery within our Retail Business Consulting practice in North America. Based in the Atlanta area, this leader will help strengthen TCS's presence in the Southeast by partnering with regional and national retailers to deliver high-impact transformation programs spanning strategy, operating-model redesign, process improvement, and technology enablement. The ideal candidate combines deep consulting expertise, commercial acumen, and hands-on retail transformation experience, with a passion for tackling complex business challenges across store operations, customer experience, digital commerce, and supply chain optimization. This is a senior client-facing role requiring a balance of consulting excellence, business development, and relationship leadership - ideal for a commercially minded professional who thrives in dynamic retail environments and enjoys building trusted partnerships that drive measurable outcomes. Key Responsibilities Strategic Leadership * Shape and execute the retail consulting strategy and plan for the Atlanta and broader Southeast region, in alignment with TCS's Global Retail Consulting vision. * Lead transformation engagements that enhance business performance across merchandising, operations, supply chain, and omnichannel functions. * Act as a strategic advisor to senior retail executives, offering actionable insights and pragmatic recommendations that create value and accelerate growth. * Collaborate closely with global and regional consulting leaders to align go-to-market priorities, delivery standards, and capability development plans. Client Engagement & Business Development * Build, nurture, and expand executive-level client relationships across leading retailers in the region. * Identify, shape, and convert new opportunities by understanding client priorities and crafting tailored consulting propositions. * Lead the development of strategic proposals, thought leadership, and value narratives that differentiate TCS in the retail market. * Partner with account and industry leaders to drive pipeline growth, jointly developing go-to-market plans and pursuit strategies. * Represent TCS at regional industry events, conferences, and executive forums to strengthen brand visibility and build professional networks. Practice & Team Leadership * Contribute to the growth and differentiation of TCS's Retail Consulting Practice by developing new frameworks, methodologies, and points of view on retail transformation. * Mentor and empower consultants and managers, fostering a high-performance, collaborative, and entrepreneurial culture. * Partner with digital, analytics, and technology teams to design and deliver integrated business-technology solutions that bridge strategy and execution. * Support internal capability building, recruitment, and knowledge-sharing across the broader North America Retail Consulting networ k. Project Management & Operational Excellence * Oversee engagement delivery to ensure exceptional quality, timeliness, and client satisfaction. * Manage project economics including resource planning, forecasting, and profitability. * Apply structured consulting methods and agile approaches to drive tangible, sustainable impact for clients. * Champion continuous improvement, leveraging data and feedback to refine practice operations and delivery excellence. Qualifications * Bachelor's degree in business, management, or a related discipline; MBA or advanced degree strongly preferred. * 15+ years of combined experience in retail consulting, transformation, or strategy, ideally within a top-tier consulting firm or major retail organization. * Proven track record of building and growing client relationships, identifying opportunities, and leading pursuits to closure. * Demonstrated expertise in business development, solution design, and account growth within the retail industry. * Strong analytical, communication, and influencing skills, with the ability to engage confidently at the C-suite level. * Deep understanding of current retail trends including digital transformation, AI-enabled operations, customer personalization, and omnichannel growth. * Willingness to travel regionally and nationally as required. Experience * Leadership experience delivering consulting or transformation engagements across multiple retail functions - from store operations and supply chain to digital commerce and merchandising. * Proven ability to grow consulting revenue through client trust-building, proactive engagement, and strategic opportunity management. * Experience working in cross-functional, global delivery models integrating onshore and offshore teams. * Strong commercial orientation with P&L understanding, financial modeling, and ROI-driven decision-making. * Demonstrated ability to influence and partner with executive stakeholders to shape transformation roadmaps. * Exposure to analytics, digital, or technology initiatives that link business value with measurable performance improvement. * Location: Atlanta, Georgia (Hybrid role; some travel required) * Reports to: Managing Partner, North America Retail Consulting Salary Range: $174,500-$230,000 a year #LI-KM1

* Identify and document business requirements for risk management processes, ensuring they align with organizational goals and technical capabilities. * Design and implement ServiceNow IRM solutions, including configurations, workflows, and integrations, to meet specific business needs. * Identify and implement process improvements within the ServiceNow IRM module to enhance efficiency and effectiveness. * Analyze risk data using ServiceNow Performance Analytics to identify trends, track key performance indicators (KPIs), and generate reports for stakeholders. * Provide training and support to business users on how to effectively utilize the ServiceNow IRM platform. * Collaborate with cross-functional teams, including IT, compliance, and legal, to ensure a cohesive risk management approach. * Manage vendor risks through the ServiceNow platform, ensuring compliance with relevant regulations and industry standards. * Support business continuity planning by using the ServiceNow platform to identify potential disruptions and implement mitigation strategies. Required Skills and Experience: * Strong Understanding of Risk Management Principles: Proficiency in risk identification, assessment, and mitigation techniques. * Experience with ServiceNow IRM: Familiarity with the ServiceNow platform, particularly the IRM module, is essential. * Analytical and Problem-Solving Skills: Ability to analyze data, identify trends, and develop solutions to complex problems. * Excellent Communication and Interpersonal Skills: Ability to effectively communicate with business stakeholders, technical teams, and other relevant parties. * Knowledge of Relevant Regulatory Frameworks: Familiarity with frameworks like FCPA, GDPR, or ISO 37001 is a plus. * Experience with Agile Methodologies and Project Management: Ability to work in a collaborative, iterative environment. Salary Range- $85,000-$100,000 a year #LI-SP3 #LI-VX1

Vice President- Data and AI Advisor/Sales - Consumer & Healthcare-COR033621 Ready to shape the future of work? At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Vice President- Data and AI Advisor/Sales - Consumer & Healthcare The Data AI Sales Lead will be a member of a dynamic team driving growth of Genpact's Data and AI led solutions in a prioritized portfolio of accounts. Creating, shaping, and responding to the ever-increasing new challenges being faced within one of the specific industry verticals such as Lifesciences, in support of Genpact's Sales and Transformation Services community. The Data and AI growth strategy is aligned to Genpact's vision of being a distinguished partner as Clients adopt AI at scale to transform and accelerate growth. This role will identify, shape and close revenue generating opportunities in new and existing accounts on a foundation of carefully selected & curated, repeatable offerings and solutions for driving change in specific vertical industries. The role will combine leading edge Data and AI solutions focused on (and not limited to) Databricks, Snowflake and Data Cloud on Cloud providers, and with your deep domain expertise to create innovation and thought leadership opportunities. A sales professional who has successfully created positive impact through year-on-year business expansion and has capability to originate new deals, qualify, shape solutions, sell, negotiate and close by sales process and technical expertise. You develop relationships with key buyers and decision-makers at new and existing clients by bringing the best of Genpact's domain and technology capabilities to offer a value centric proposition to clients. Responsibilities Act as a trusted advisor in establishing relationships (in partnership with Genpact Sales and SMEs / Solution Architects), and assisting clients think through challenging business opportunities. Demonstrate an understanding of a client's business and use of leading Data Platform (specifically focused on GCP, Databricks, Snowflake), AI, LLM technologies to craft transformational value propositions for the clients. Proactively create, identify, and develop opportunities for GenAI/AI solutions. Provide domain and digital solution expertise and support to internal teams including participation in RFI, RFP, proactive bids, customer-facing envisioning sessions/demonstrations, assessments, and workshops. Collaborate with other cross functionals Genpact's team to assess and scope new opportunities (Analytics, Tech, Experience, Digital delivery etc.) Own revenue and bookings targets for dedicated Data AI industry segment and maintain up to date revenue forecasts Build trusted relationship with leading Data Partners and their sales leadership to bring innovative solutions on new capabilities to clients Expand Genpact's positioning in the market by helping develop new offerings and thought leadership marketing. Own delivery estimations, solutioning and pricing for proposed client solutions and working closely with Genpact and client is legal in the creation and review of customer commercial agreements, License, SOW, Change requests etc. Qualifications we seek in you! Minimum Qualifications/Skills Leaders with deep Data and AI product knowledge in one or more Data platforms, proven knowledge and experience in solutioning and selling data and AI transformation solutions, data migration and data management services. Experience and comfort carrying a sale, booking, and margin target. Leaders who are passionate about the opportunity to tackle a role that will have a multiplier effect in creating a highly differentiated and scalable transformation services business for Genpact. Experience in either a Consumer & Healthcare/Data/AI company or similar consulting firm and are looking for a role with the potential to catalyze the growth of a rapidly growing business. The ability to clearly articulate the value and benefits of Genpact's digital & transformation solutions in a compelling way to both a business and technical audience. Relevant Industry and Sales experience in one or more of the following: Lifesciences. Deep expertise in developing Data and AI solution as part of a multi-Tech, multi-Cloud and SaaS/on-prem package solution stack Executive presence and prior engagement building relationship with clients at C-Suite, EVP, VP and Technical buyers. Travel and Driving may be required for this role. The amount of travel and driving will vary from 25 to 100% depending on business need and client requirements. Preferred Qualifications/ Skills Deep expertise in one or more specific industry verticals such as Lifesciences. Experience in driving front, middle, back-office transformation in Consumer & Healthcare & Lifesciences firms will be a BIG plus. Experienced in applying groundbreaking AI/GenAI technologies to solving business problems, coordinated across digital software & SaaS products and transformation service solutions. Relevant vertical/proven experience with understanding of business dynamics - especially those based on a foundation of digitalization and GenAI disruption. Good cultural fit - role model in (CI)2 i.e., curious, incisive, and courageous, on a bedrock of integrity. Good “roll up the sleeves” collaboration attitude to work across Genpact, client teams and Genpact's SaaS partners to bring the greatest possible impact through new ways of working. Technical understanding of full stack AI architecture, integrations, and domain expertise Strong Services business acumen: Commercial understanding with the ability to solution, estimate, and negotiate commercial constructs while driving the sales cycle with clients in collaboration with Genpact Sales and Transformation Services community. Why join Genpact? Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together. The approximate annual base compensation range for this position is $160,000 to $200,000. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant's experience, knowledge, skills, and abilities; geographic location; and internal equity Work-from-Anywhere Roles - “Los Angeles California-based candidates are not eligible for this role” Location-based Roles (e.g., Richardson roles - metro area can be adjusted by role location) - “Los Angeles, California based candidates are not eligible for this role. area candidates are eligible for this role only.” Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Job Vice PresidentPrimary Location USA-ChicagoJob Posting Dec 26, 2025, 3:23:27 PMUnposting Date Feb 24, 2026, 6:29:00 PM

* Strong understanding of depot logistics, device provisioning (Intune), and EUC support. * Proven ability to manage large-scale rollouts and coordinate cross-functional teams. * Excellent communication and stakeholder management skills. * Experience with ServiceNow, POS systems, and retail IT environments is a plus. Roles & Responsibilities: * Conduct daily standups with technical teams, domain managers to track progress, identify blockers, and manage dependencies * Coordinate with architecture leads, depot vendors, and EUC teams to ensure timely delivery and issue resolution. * Own the tech stack and ensure all components (hardware, OS, Intune provisioning, network) are aligned and functioning. TCS Employee Benefits Summary: * Discretionary Annual Incentive. * Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. * Family Support: Maternal & Parental Leaves. * Insurance Options: Auto & Home Insurance, Identity Theft Protection. * Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. * Time Off: Vacation, Time Off, Sick Leave & Holidays. * Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-RJ2 Salary Range-$80,000-$100,000 a year

The Unified Communications (UC) Audio Video (AV) Engineer is responsible for maintaining technology used in shared spaces, conference rooms, and offices. Primary responsibilities include white glove meeting services in conference and training rooms. As part of white glove service, the AV Engineer should be able to troubleshoot basic Polycom/Logitech/Cisco video endpoints, projectors, connection cables, phones, Mersive Solstice and third-party conferencing solutions using soft codecs. UC AV Engineers are accountable for adhering to and maintaining accurate inventory database and keeping room signage and end-user instructions updated. Must have basic troubleshooting skills and provide excellent white glove service, training, and support to scheduled meetings as needed. Must have strong understanding of end-user experience and how to simplify the meeting experience. UC AV Engineers should have strong customer relation skills and ability to remain calm and polite when resolving issues. * Basic understanding of A/V systems integration with network components (wired and wireless) and collaboration systems (Microsoft Teams, Zoom, Webex etc.) * Perform regularly scheduled room checks to ensure room operability * Troubleshoot Audio and Videoconferencing systems inclusive of but not limited to: Crestron, Polycom, Mersive Solstice, Projectors, screens, Crestron touch panels, cables * Provide excellent customer service * Deep knowledge of Microsoft Teams Meetings, settings, configurations and troubleshooting quality of meetings * Provide and/or create end-user documentation for how to use the equipment within the shared spaces * Responsible for identifying defective or failed equipment and escalating incidents to advanced AV engineer(s) * In Room 'how to' instructions, end-user documentation, Service Desk documentation * 1-4 years AV experience providing white glove service and basic troubleshooting of conference room equipment * Must have experience providing support and documentation for third party conferencing solutions such as Microsoft Teams and Cisco * Must have strong presentation skills and customer service skills; ability to remain calm and helpful in stressful situations * Must be able to adhere to standards, policy and procedures as implemented * Must have strong desire to learn new skills and/or technology * Must have very good Oral Communication skills * Must have good organization skills, meaning they need to be organized and not a scatter brain * Must have good Interpersonal skills * Must have good written skills Salary Range- $90,000-$110,000 a year #LI-SP3 #LI-VX1

Must Have Technical/Functional Skills We are seeking an experienced and dynamic Release Manager to lead and coordinate software releases across multiple Agile teams. The ideal candidate will have a proven track record in Agile release management, cross-functional team leadership, and process improvement. This role requires strong communication skills, stakeholder management, and the ability to drive organizational excellence in a fast- paced environment. Roles & Responsibilities * Plan, schedule, and coordinate software releases, ensuring alignment across multiple Agile Release Trains (ARTs) and teams. * Manage release dependencies, risk mitigation, and change management processes to ensure successful deployments. * Lead release readiness reviews, Go-live activities, and post-release retrospectives. * Communicate and coordinate with Development, QA, DevOps, Production Support, Database Administrators, Business Stakeholders, and Subject Matter Experts. * Develop and maintain release documentation, dashboards, and tracking tools (e.g., SharePoint, Confluence). * Act as Scrum Master or Product Owner as needed, contributing to Agile ceremonies such as PI Planning, Sprint Planning, Stand-ups, and Backlog Refinement. Salary Range: $100,000 - $120,000 Year TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-DNI

* Strong understanding of depot logistics, device provisioning (Intune), and EUC support. * Proven ability to manage large-scale rollouts and coordinate cross-functional teams. * Excellent communication and stakeholder management skills. * Experience with ServiceNow, POS systems, and retail IT environments is a plus. Roles & Responsibilities: * Conduct daily standups with technical teams, domain managers to track progress, identify blockers, and manage dependencies * Coordinate with architecture leads, depot vendors, and EUC teams to ensure timely delivery and issue resolution. * Own the tech stack and ensure all components (hardware, OS, Intune provisioning, network) are aligned and functioning. TCS Employee Benefits Summary: * Discretionary Annual Incentive. * Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. * Family Support: Maternal & Parental Leaves. * Insurance Options: Auto & Home Insurance, Identity Theft Protection. * Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. * Time Off: Vacation, Time Off, Sick Leave & Holidays. * Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-RJ2 Salary Range-$90,000-$100,000 a year