EXL jobs in Dallas, TX - 297 jobs

We are seeking a Gen AI Engineer to join our dynamic team. This role focuses on the design and development of Gen AI applications on cloud platforms preferably GCP; candidates with equivalent experience on AWS or Azure are also encouraged to apply.

The CSAT Agent safeguards customer satisfaction during circuit discontinuance and migration activities across designated wire centers. You will proactively communicate, capture feedback, resolve issues, and drive CSAT improvements throughout the transition, partnering closely with Engagement Managers, Fulfillment Executors, and Data Analysts. The objective is to ensure continuity of service, transparent communication, and optimal customer satisfaction during migrations and disconnections. CSAT measurement & improvement: Run structured CSAT touchpoints (surveys, callbacks), log qualitative comments, and convert feedback into improvement actions. Collaborate with Data Analysts to segment dissatisfaction drivers and publish weekly insight summaries to pod leadership. Stakeholder collaboration Work hand‑in‑hand with Engagement Managers and client sales teams to align messaging and resolve customer concerns quickly. Maintain accurate case notes and status in program trackers/dashboards; contribute to governance and reporting cadences. Compliance & documentation Adhere to AT&T standards for data accuracy, privacy, and communication records; ensure inventory disposition is reflected in the systems of record. Outcomes & KPIs (program‑aligned) Customer Satisfaction (CSAT): Achieve/maintain target CSAT for migration interactions; reduce escalations week‑over‑week across pods. (Program emphasis on “optimal customer satisfaction.”) First‑Contact Resolution (FCR): Resolve defined classes of issues without handoff; hit FCR targets agreed in pod runbooks. Communication Quality: 100% adherence to approved outreach scripts and compliance requirements; zero privacy incidents. Data Hygiene: 100% accurate case logging and disposition updates in trackers/dashboards. Qualifications: 2-4 years in customer success, enterprise care, or telecom migration projects with measurable CSAT outcomes. Excellent verbal/written communication; ability to simplify complex migration steps for enterprise stakeholders. Experience with ticketing/CRM tools and structured survey/feedback collection. Salary Range: $40,000 - $55,000 per year

Must Have Technical/Functional Skills: Functional Expertise: Deep understanding of Oracle EBS modules like Oracle Financials (GL, AP, AR), Supply Chain (PO, INV, OM), and Projects (PA). Technical Skills: Strong grasp of business processes across finance, manufacturing, procurement, HR, and logistics. Strategic Thinking: Ability to align technical solutions with business objectives and operational requirements. Integration and Customization: Proficiency in designing customization strategies using Oracle Application Framework (OAF), Oracle Forms, PL/SQL, and ensuring seamless integration using APIs, Web Services, and middleware like Oracle SOA Suite. Performance and Scalability: Knowledge of performance tuning and scalability planning to ensure the architecture supports high availability and performance optimization. Roles & Responsibilities: Implementation of security best practices and compliance with regulatory standards (e.g., SOX, GDPR). Planning and execution of Oracle EBS upgrades, patches, and version migrations, including data migration Salary Range: $80,000-$110,000 a year #LI-CM2

Job Title : AWS Neptune Expert Experience Required - 8+ Years Must Have Technical/Functional Skills AWS Neptune, Neo4j, S3, Snowflake, Graph database, AWS Cloud Key Responsibilities * Identify and select the data sources, Tables, Relationships between different entities in Snowflake. * Establish a secure connection between Snowflake and AWS Neptune via AWS service stack by securing extracted data storing in S3 for transformation before loading into AWS Neptune. * Collaborate with current platform team to understanding data structure to implement data extraction processes from Snowflake. * Load the extracted data into AWS S3 for graph model transformation. * Analyze the data, relationships, entities mappings to determine the necessary graph schema. * Design nodes, edges, and properties for the graph schema using entities definitions. * Implement the graph schema in AWS Neptune. * Creating indexes to improve query performance * Review and refine schema based on query patterns and performance based on mutually agreed design * Define the transformation logic using DBT. * Develop DBT models for data transformation. * Schedule and automate the ELT pipeline using DBT and Snowflake. Salary Range - $100000 to $140000 TCS Employee Benefits Summary Discretionary Annual Incentive Comprehensive Medical Coverage Medical and Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans Family Support Maternal and Parental Leaves Insurance Options Auto and Home Insurance, Identity Theft Protection. Convenience and Professional Growth Commuter Benefits and Certification and Training Reimbursement. Time Off Vacation, Time Off, Sick Leave and Holidays. Legal and Financial Assistance Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Must Have Technical/Functional Skills * Strong understanding of ServiceNow architecture and data model. Hands-on experience with multiple modules: ITSM (Incident, Problem, Change, Request), ITOM (Discovery, Service Mapping, Event Management), HRSD, CSM, GRC, SecOps, CMDB. Proficiency in scripting (JavaScript, Glide API) and integrations (REST/SOAP). * Functional Knowledge: Ability to map business processes to ServiceNow workflows. Experience in requirement gathering and solution design. Roles & Responsibilities * Solution Design & Architecture: Lead the design and configuration of ServiceNow applications across ITSM, ITOM, HRSD, CSM, GRC, and other modules. Define technical standards, best practices, and governance for ServiceNow implementations. * Functional Leadership: Collaborate with business stakeholders to gather requirements and translate them into functional specifications. Provide guidance on ServiceNow capabilities and recommend optimal solutions. * Technical Delivery: Oversee development, configuration, and integration activities. Ensure platform performance, scalability, and security compliance. * Team Management: Mentor and guide developers and administrators. Coordinate with cross-functional teams for end-to-end delivery. * Continuous Improvement: Stay updated on ServiceNow releases and new features. Drive automation and process optimization initiatives. Salary Range $100,000-$140,000year TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-SP1

The ORMB CoE Industry Advisor is a senior, customer facing role responsible for shaping, positioning, and closing complex revenue management and billing transformation and application support initiatives across Healthcare industries. This role partners closely with Sales, and Product teams to lead discovery, design ORMB centric solution architectures, deliver differentiated demos and proof of value (PoV), delivery engagements, build assets, solutions and clearly articulate business outcomes tied to pricing, rating, billing, settlements, and financial integration along with build required talent both Onsite and Offshore The ideal candidate brings depth in Oracle Revenue Management and Billing (ORMB) combined with strong industry understanding of Healthcare pricing and billing models, along with executive level storytelling skills. Solution Discovery and Industry Mapping * Lead structured discovery workshops to understand current state and target state revenue flows across: o Healthcare: Products/services → contracts → pricing & usage → billing → adjustments → partner/provider settlements * Translate regulatory, contractual, and commercial requirements into ORMB capabilities and configuration patterns. * Identify fit gap areas, assumptions, risks, and mitigation strategies early in the sales cycle ORMB Solution Design and Architecture * Design end to end ORMB architectures covering: o Pricing & rating engines o Usage/event processing o Invoicing and billing schedules o Adjustments, disputes, credit/debit memos o Settlements and revenue sharing o GL posting and financial reconciliation * Align ORMB with: o Oracle Fusion Cloud ERP/Finance and RMCS for accounting and revenue recognition * Define integration approaches (REST APIs, files, middleware/orchestration) and data migration strategies Presales Execution DEMO and POV/POC * Hands on experience in GTM strategy for ORMB in utilities/Healthcare industry and achieved Revenue/TCV targets. * Build and deliver role based demos and PoVs tailored for business, finance, and IT stakeholders. * Healthcare/Medtech demo scenarios may include: o Subscription and device as a service models o Usage based or event driven billing o Contract pricing, bundles, discounts, and rebates o Provider or partner revenue settlements * Support RFP/RFI responses, solution outlines, and executive presentations. Business Value Articulation * Develop compelling value propositions, ROI, and TCO models tied to: ; o Revenue leakage reduction o Billing accuracy and auditability o DSO and cash flow improvement o Operational efficiency and scalability o Compliance and financial controls * Position ORMB effectively against competitive billing and revenue platforms. Collaboration and Enablement * Partner with Delivery teams to ensure smooth handoff from presales to implementation. * Create and maintain reusable presales assets: o Demo scripts and datasets o Industry playbooks o Reference architectures and solution patterns * Contribute to thought leadership through presentations, solution briefs, and best practice documentation. Industry Focus Healthcare: Subscription and usage billing, device-as-a-service, contracts, partner settlements Experience * Overall 20+ years IT experience with 8+ years hands on experience with Oracle Revenue Management and Billing (ORMB) or comparable complex billing systems. * Hands on experience to Deliver GTM strategies and revenue/TCV targets * Strong understanding of: o Pricing, rating, billing, invoicing, adjustments, and settlements o GL integration, reconciliation, and financial controls * Experience leading customer workshops, demos, and PoVs. * Ability to communicate complex technical concepts in business value language * Experience of building team, assets, solutions Preferred Qualifications * Healthcare / Medtech experience with: o Subscription or usage based billing o Contract pricing, device lifecycle billing o Partner/provider settlements * Familiarity with Oracle Fusion Cloud ERP, RMCS, and middleware (OIC or equivalent). * Exposure to regulatory, audit, and compliance environments (e.g., SOX). * Oracle Cloud or Integration certifications. Salary Range: $225,600-$264,200 a year

Ready to shape the future of work? At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Business Analyst, Asset Transition, Wealth Operations! In this role, you would be responsible for responsible for back-office functions for our client. In Back-office functions you will primarily be working on Mutual Fund Income. You will be responsible for Custody and accounting asset/securities transfers from / to brokers, Fund Managers, Custodians etc. You will also be responsible for Tax Lot and book adjustments and rebooking of failed trades. Responsibilities * Good understanding of financial products like US Domestic Equities, Global Equities, Bonds, Mutual Funds, MBS, SWAPS etc. * Good knowledge of reconciliation, reporting, Trade Settlements lifecycle, corporate actions and Accruals. * Candidate should have basic knowledge of different types of tax, Tax code, Tax lot, Date of Death, Beneficiary, Inheritance etc. * Basic understanding of Upstream process, downstream of process of Asset transfer process is required * Should know the stock in's & out's (Free Receipt/Delivery) process and be able to connect with counterparties effectively. * Understanding around business transitions and required documentation will have added advantage. * Experience of posting transactions on accounting & custody book for exception resolution is required. * Good knowledge of MS Excel is required. * Experience of applications like Global Plus, AddVantage, Trust Desk & Intellimatch applications would have added advantage. * Candidate should have exposure around audits (internal and external) and strong understanding around Risk and Control framework * Establish strong relationship with onshore counterparts and should be capable of handling Queries and Issues. Qualifications we seek in you! Minimum Qualifications * Relevant work experience in an Associate role is desirable. Previous experience in a middle/back office in financial services firm is required. * Any Graduate (PG an added advantage) Preferred Qualifications/ Skills * Effective probing & root cause analysis skills Why join Genpact? * Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation. * Make an impact - Drive change for global enterprises and solve business challenges that matter. * Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities. * Work with the best - Join 140,000 bold thinkers and problem-solvers who push boundaries every day. * Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress. Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together. The approximate annual base compensation range for this position is $70000 to $80000. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant's experience, knowledge, skills, and abilities; geographic location; and internal equity "Los Angeles California-based candidates are not eligible for this role" Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. '1657917

Must Have Technical/Functional Skills Looking for a highly skilled Generative AI Developer with deep expertise in designing, developing, and deploying GenAI solutions on Microsoft Azure and/or AWS. The ideal candidate will have hands-on experience in production-grade AI/ML systems, a strong understanding of LLM architectures, and the ability to architect scalable, secure, and cost-effective GenAI solutions across both cloud platforms. Roles & Responsibilities Key Responsibilities: 1. Solution Architecture & Design * Design and architect GenAI solutions using Azure AI (Azure OpenAI, Azure ML) and/or AWS AI/ML services (Bedrock, SageMaker, Comprehend, Lex). * Implement cloud-native architectures for LLM-based applications, including multi-cloud or hybrid deployments. * Define and manage MLOps pipelines for model training, deployment, and monitoring using Azure ML Pipelines or AWS SageMaker Pipelines. 2. Development & Implementation * Develop and fine-tune LLMs using frameworks like Hugging Face Transformers, LangChain, Semantic Kernel, or AWS LangChain SDK. * Implement prompt engineering, retrieval-augmented generation (RAG), and vector search using Azure AI Search, Amazon Kendra, or OpenSearch. * Build APIs and microservices to expose GenAI capabilities using Azure Functions, AWS Lambda, or containerized services. 3. Production Deployment * Deploy GenAI models using Azure Kubernetes Service (AKS), Azure Container Apps, Amazon EKS, or Fargate. * Monitor and optimize model performance, latency, and cost in production environments using Azure Monitor, AWS CloudWatch, and custom telemetry. * Implement observability, logging, and alerting for AI workloads across both platforms. 4. Collaboration & Documentation * Collaborate with cross-functional teams including data scientists, DevOps, and product managers. * Document architecture, design decisions, and operational procedures. * Provide mentorship and conduct code reviews for junior developers. Salary Range: $110,000 $140,000 Year TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-SP1

Ready to shape the future of work? At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Assistant Vice President, Sales Director In this role, you will be responsible for growing our business by pursuing new clients and managing the entire pursuit process from lead generation to contract signature. Responsibilities * Deal Origination: Responsible for growing our business with new clients across various industries. * Market Research: Conduct thorough market analysis to identify trends, opportunities, and competitive landscape. Utilize insights to shape business development strategies and approaches. * Maintains a consistent pipeline of opportunities that aligns to the organization's strategic focus. * Proposal Development: Collaborate with Business Units, Data-Tech-AI Function and Commercial/ Pricing teams to craft compelling proposals that effectively communicate the value of our services to potential clients. * Negotiation and Closing: Lead contract negotiations, ensuring mutually beneficial agreements are reached. Close deals in a timely manner while meeting or exceeding revenue targets. * Sales Management: Maintain accurate records of all business development activities, including pipeline updates, client interactions, and sales performance metrics. Provide regular reports to senior management. Qualifications we seek in you! Minimum Qualifications / Skills * Based in the US, UK, or EU and open to relocating to these regions * Exposure to client facing engagements and building and growing relationships with C-suite executives and senior stakeholders * Understanding of the services landscape focused on Finance & Accounting or Supply chain or financial services, including market trends, client needs, and competitive dynamics. * Proficiency and familiarity/ application of technology tools, platforms, and systems and understanding of artificial intelligence (AI) concepts, applications, and technologies relevant to the individual's industry and domain. * Open to Travel for internal and client meetings and other sales activities * For Europe hires, you'll need proficiency in one or more regional languages (German, Dutch, Swedish, Italian, French) Preferred Qualifications / Skills * Prior experience in sales and/or consulting at Genpact (part of Flying formation of deal pursuits) * Sales and CRM technology understanding: Familiarity with CRM systems (e.g., Salesforce) and digital tools used in sales management would be beneficial. Personal Attributes * Hunger, passion & drive to build a career in sales. Someone who actively seeks out challenges, strives to exceed expectations and is not afraid to take bold steps to achieve success. * Strong storytelling and presentation skills * Results-oriented with a strong drive to achieve and exceed targets. * Ability to be a self-starter and work independently and as part of a team. * Strong negotiation and influencing skills. Why join Genpact? * Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation * Make an impact - Drive change for global enterprises and solve business challenges that matter * Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities * Work with the best - Join 140,000 bold thinkers and problem-solvers who push boundaries every day * Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together. The approximate annual base compensation range for this position is $100,000-$125,000. The actual offer, reflecting the total compensation package plus benefits, will be determined by several factors which include but are not limited to the applicant's experience, knowledge, skills, and abilities; geographic location; and internal equity. Work-from-Anywhere Roles - "Los Angeles California-based candidates are not eligible for this role" Location-based Roles (e.g., Richardson roles - metro area can be adjusted by role location) - "Los Angeles, California based candidates are not eligible for this role. < Richardson > area candidates are eligible for this role only." Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training '1571879

Ready to shape the future of work? At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Process Associate, Account Strategist! In this role, you will play a key part in supporting programs and processes that drive revenue growth for a global social media platform. Leveraging your sales and call center experience, you will engage with clients, optimize their advertising campaigns, and contribute to their success. Responsibilities ● This role comprises 30% managing the book of business, 60% client pitching and engagement through virtual meetings, and 10% supporting other business activities and participating in training sessions. ● Drive engagement and revenue growth within the book of business by prioritizing top accounts, delivering tailored product recommendations, and executing effective budget discussions to achieve increases. ● Utilize provided tools to research customer contact information and ensure successful connections are established through emails, SMS messages, and warm calls as needed. Outreach efforts should include a thorough account scrub to tailor communication effectively. ● Develop a comprehensive understanding of customers' ad campaigns to provide relevant consultative support and assist them in achieving the best possible ROI on their ad spend. Keep customers engaged by scheduling regular follow-up meetings and outreach and calls regularly ● Represent the brand by delivering the highest level of sales and operational customer service, ensuring an exceptional customer experience. ● Stay updated by learning new sales programs and ad products as they are introduced. Qualifications we seek in you! Minimum Qualifications/Skills ● Strong customer care and sales mindset, focused on delivering exceptional client experiences. ● Proven experience in sales or call center operations, with a demonstrated ability to meet or exceed targets. ● Comfortable engaging with clients daily through virtual meetings, calls, and written communication. ● Ability to manage multiple tasks effectively with strong attention to detail. ● Adaptable and thrives in a fast-paced, dynamic environment. ● Excellent presentation, written, and verbal communication skills. ● Team player with a collaborative attitude and problem-solving mindset. Preferred Qualifications/ Skills ● Familiarity with digital advertising platforms or ad sales processes. ● Experience working with metrics to evaluate and optimize performance. ● Passion for social media, marketing, and a willingness to grow in the digital advertising space. ● Proven ability to meet sales goals and drive business results. The approximate annual base compensation range for this position is $19.00-$21.00 per hour. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant's experience, knowledge, skills, and abilities; geographic location; and internal equity Location-based Roles (e.g., Richardson roles - metro area can be adjusted by role location) - "Los Angeles, California based candidates are not eligible for this role. area candidates are eligible for this role only." Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit *************** . Follow us on Twitter, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. '1666348

Ready to build the future with AI? At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Salesforce Consultant Skills - Genpact LLC seeks Salesforce Consultant (multiple positions) in Richardson, TX to work with the business on detailed requirements to support Salesforce implementation within the scope of prioritized enhancements and projects. Define and document technical and solution architecture for phased software development delivery and ensure proper timelines are met during the delivery process. Ensure Salesforce technical design align with overall enterprise ecosystem. Collaborate with other application lead owners and key client stakeholders to scope out projects and create estimates and work plans. Coordinate between strategic business leaders and technical teams by communicating business functional issues. Work with the team to ensure that risks are properly documented. Identify and recommend Salesforce based solutions, integration points, and related implementation architecture for business usage improvements, scalability, security, and performance. Advise team on the best technical solutions using Salesforce best practices. Develop comprehensive configuration designs, use cases, test conditions, and training documentation to support the successful implementation of initiatives and processes. Work on setup and enhancement of Salesforce cloud platforms (Service Cloud, Sales Cloud, Commerce Cloud, Financial cloud and Marketing cloud), as well as, Salesforce Managed Packages (Salesforce package inclusion, configuration, and enhancements such as Salesforce CPQ, Big Machines CPQ, Cloud Craze B2B Commerce, DocuSign). Perform code reviews and ensure alignment to best practices. Design and develop scalable applications using SFDC Configuration and Customization in Classic or Lightning. Manage Salesforce environments (refreshes, code and data backups, release updates, and data activities). Design and analyze existing and future state DevOps architecture, including release management. Design and manage the development and test environment strategy, including data and security, for Salesforce releases. Describe and follow source control, branching strategies, and continuous integration use in support of Application Lifecycle Management (ALM). Own the development effort across the entire stack, create the most challenging features, and mentor junior developers on all technologies used. Define technical standard methodologies for the implementation. Identify new trends in Salesforce and associated technologies and bring to bear new ideas by building prototypes to demonstrate compelling solutions. Education - Position requires a Bachelor's degree in an Engineering (all), Computer Science, Technology, or related field and relevant years of progressively responsible post-Bachelor's degree experience in the job offered or a related occupation. Foreign degree equivalents are acceptable. Position headquartered in Richardson, TX with placement at project sites nationally within the United States with approximately 10% of travel required. $141,336 to $148,403 per year. Please send resume and cover letter to: ****************************** Indicate job code "GSCTX1125" when applying. Why join Genpact? * Lead AI-first transformation - Build and scale AI solutions that redefine industries * Make an impact - Drive change for global enterprises and solve business challenges that matter * Accelerate your career-Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills * Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace * Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build * Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000 coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together. The approximate annual base compensation range for this position is $141,336 to $148,403. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant's experience, knowledge, skills, and abilities; geographic location; and internal equity "Los Angeles, California based candidates are not eligible for this role. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. '1662867

Ready to build the future with AI? At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Principal Consultant - Technical Lead (Java/BPM/Middleware) Skills - Headstrong Services LLC seeks Principal Consultant - Technical Lead (Java/BPM/Middleware) (multiple positions) in Danville, IL to be responsible for technical delivery of IBM BPM, Java/J2EE, and Middleware technologies development projects using Agile methodology. Manage Level 2 and Level 3 support for implemented projects. Analyze requirements, identify various components or sub-components to be developed, and identify all internal/external interfaces for data exchange. Define technical design, effort estimations, coding, testing, debugging, and document solutions that are required to full the project requirements. Drive Business Process Management ensuring automation of processes work as per defined requirements and service level agreements. Responsible for process modeling, implementation, integration of technologies, performance tuning, improvements, and maintenance. Responsible for estimates for any new enhancements or extensions, provide solutions for identifying gaps, and identify opportunities to improve systems and architecture by working with teams. Coordinate technical development activates., Evaluate and report performance of the project. Provide technical direction and supervision to offshore team, review their deliverables, and keep track of progress. Ensure all issues or risks identified are resolved or mitigated. Participate in daily scrum calls. Participate in the creation of user stories, feasibility analysis, effort estimation, and prioritization of change requests. Participate in the daily team calls and provide update to servicing project manager for incidents. Coordinate with deployment teams and other related groups for successful rollout of new system/component in production. Coordinate with end users for User Acceptance Testing and obtain sign-off. Education - Position requires a Bachelor's degree in an Engineering (all), Computer Science, Technology or related field and five (5) years of progressively responsible post-Bachelor's degree experience in the job offered, or related occupation. Foreign degree equivalents are acceptable. Position headquartered in Danville, IL with placement at project sites nationally within the United States with no additional travel required. $94,723 to $99,459 per year. Please send resume and cover letter to: ****************************** Indicate job code "HSPCTLJBMIL1125" when applying. Why join Genpact? * Lead AI-first transformation - Build and scale AI solutions that redefine industries * Make an impact - Drive change for global enterprises and solve business challenges that matter * Accelerate your career-Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills * Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace * Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build * Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000 coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together. The approximate annual base compensation range for this position is $94,723 to $99,459. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant's experience, knowledge, skills, and abilities; geographic location; and internal equity "Los Angeles, California based candidates are not eligible for this role. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. '1658788

Primary responsibility will be to create Supply chain and Sourcing & Procurement growth strategy, execute strategy by capturing new accounts, deliver growth and revenues as per plan, large contract closures across customers spanning industries / regions in NA. Key Responsibilities will include: * Create, develop, and deliver the growth strategy for SCM and S&P in North America * Have a good understanding of competition (their strength and weakness) and their sales strategies to create a differentiated winning proposition for TCS * Acquiring new logos/business by working in a collaborative manner with TCS North America sales teams & Business Group / Industry Service Unit teams * Responsible for building New / existing Customer relationships and business with a focus on Value Articulation and Right Positioning of SCM and S&P Solutions and Offerings * Responsible for Business Development, Demand Creation, Demand Capture, Customer relationship, Driving Opportunity Pipeline & Management, and meeting yearly Sales Targets * Have deep understanding of industry specific SCM and S&P processes, precipitate client pain points and develop specific solutions addressing customer's needs * Have a good understanding of the addressable market, macro/micro market trends, competition, emerging industry challenges etc. * Expert in shaping large deals in the North American market across existing TCS customers and new customers * Increasing the visibility of ECBO-SCM & Procurement solutions in the NA market for interactions, anchoring discussions, and leveraging partner community * Lead, Train and Coach team members (if applicable) and ensure that they meet their targets. * Monitor and evaluate team members' performance * Conduct and participate regular sales review meetings to discuss targets, performance, and win strategies. * Review MSA/contracts for onerous (critical) clauses before signing off. Flag off risks to mitigate Qualifications: * Postgraduate / Graduate with Preferably MBA Sales & Marketing. * Any certification in the field of SCM will be an added advantage * Candidate with thought leadership and widely acknowledged in the SCM & S&P industry will be an added advantage * Functional knowledge and a big picture view of supply chain platforms, processes and data, and business operations * Good understanding of shared services and outsourcing industry nuances etc. * Good understanding of RPA solutions and technology enablers used in SCM and S&P processes including Analytics, Gen AI, and Agentic AI solutions if applicable Salary Range: $198,328 - $260,416 a year #LI-MG2

The Fulfillment Executor is responsible for managing and tracking end-to-end order fulfillment activities to ensure timely and accurate completion of service connection and disconnection requests. This role involves submitting orders into the order management system, proactively monitoring fulfillment progress, and coordinating with internal teams and external vendors to resolve issues and meet customer and organizational requirements. Key Responsibilities * Submit, monitor, and track service connection and disconnection orders through the AT&T order management system to ensure on-time and accurate fulfillment. * Actively manage order lifecycles, identifying risks, delays, or discrepancies and taking corrective action as needed. * Coordinate with internal teams (operations, provisioning, billing, engineering) and external vendors to resolve order-related issues. * Maintain accurate and up-to-date fulfillment records in tracking systems and internal databases. * Prepare regular status reports, dashboards, and updates for stakeholders and management. * Ensure compliance with organizational policies, service-level agreements (SLAs), and customer requirements. * Provide timely communication to stakeholders regarding order status, exceptions, and resolutions. Required Qualifications * Degree or equivalent work experience in operations, telecommunications, or a related field. * 1+ years of experience in order fulfillment, service provisioning, operations support, or a similar role. * Strong organizational and time-management skills with the ability to manage multiple orders simultaneously. * Strong written and verbal communication skills for effective stakeholder coordination. * Proficiency in Microsoft Office tools (Excel, Outlook, Word); experience with tracking or reporting tools is a plus. TCS Employee Benefits Summary: * Discretionary Annual Incentive. * Comprehensive Medical Coverage: Medical and Health, Dental and Vision, Disability Planning and Insurance, Pet Insurance Plans. * Family Support: Maternal & Parental Leaves. * Insurance Options: Auto & Home Insurance, Identity Theft Protection. * Convenience & Professional Growth: Commuter Benefits and Certification and Training Reimbursement. * Time Off: Vacation, Time Off, Sick Leave and Holidays. * Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. Salary Range: $55,000 to $65,000 per year

Must Have Technical/Functional Skills * Primary Skill: Core Java * Secondary: Mule ESB * Tertiary Skill: Splunk * Experience: Minimum 10 years Roles & Responsibilities * Bachelors degree in Computer Science, Information Technology, or related field * Proven experience in production support or a related role. * Experience in supporting Java/Java web services based applications with high volume transactions. * Working knowledge of Splunk and Dynatrace tools to identify issues in production quickly. * Basic knowledge of using Unix/Linux commands to login into servers, fetch logs, copy/delete files, run shell scripts. * Strong analytical and problem-solving skills. * Familiarity with incident and problem management processes. * Excellent communication skills and ability to understand customer based requirements and expectations. * Strong documentation skills. Highly effective at driving process improvement based on lessons learned analysis. * Ability to work effectively in a team environment and independently. * Willingness to work in shifts and provide weekend support on a rotational basis. * Strong Mulesoft experience ( 4.X and up). * Web Services ( SOAP, REST etc), Windows Services experience. * Strong RDBMS experience ( SQL Server, Oracle or DB2 etc0. * Hands on or strong knowledge with Autosys job scheduling. * Experience with Remedy, Service now, JIRA in creating/updating/closing incident tickets. * Executing BladeLogic scripts to route traffic/recycle JVMs/enable/disable MQs Routing traffic using AIC tool. * Experience in using SoapUI/Postman tool to test SOAP/REST APIs. TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. Salary Range: $110,000 - $120,000 a year

Role: Director, Supply Chain Planning for Retail Roles & Responsibilities Leading Business Operations for Retail Supply Chain Planning 'Manage and guide the team of demand planners, supply planners and inventory analysts that provide supply chain planning business services to our retail customers - Forecasting, DC Ordering, Store Replenishment, Allocation, Promotional & Seasonal Planning and allocation as well as overall Inventory Management activities 'Responsible for the TCS supply chain planning team meeting and exceeding KPIs such as forecast accuracy, forecast bias, fill rate, store in-stock%, days of supply, aged inventory, shrink, etc. for our customers. 'Work with customer leadership across merchandising, planning, supply chain and store operations to forecast demand and inventory flow to work around DC and network capacity 'Lead and mentor the team to identify and execute continuous improvements across process, people and technology that drive efficiency and improvements to business KPIs 'Work with team leads to project workload impact of upcoming seasonality and help plan/ manage workload effectively to meet customer needs. 'Participate in customer senior leadership team meetings to provide an update on TCS performance for the supply chain planning functions, understand customer strategic priorities and implications for the supply chain planning function and translate that into actions for the TCS supply chain planning team. 'Mentor and guide the planning, buying and inventory analysis team members Business Consulting 'Provide thought leadership around best practices in supply chain planning for retail. 'Proactively work with sales teams for supply chain planning opportunities to define the solution and effectively position TCS capabilities in this area. 'Interface with industry analysts to detail our capabilities and experience in supply chain planning. 'Collaborate with other functions within TCS to conceptualize retail specific supply chain offerings 'Strong experience in retail supply chain planning functions, specifically forecasting, DC ordering & store replenishment, seasonal & promotions planning & allocation and inventory management 'Familiarity with warehousing processes 'Ability to work with senior customer leadership to report on performance and collaborate on upcoming events/initiatives 'Excellent problem-solving and analytical skills, self-starter 'Extremely strong communication & interpersonal skills to work effectively with customer leadership and various TCS departments to drive issue resolution, reach agreements, and collaborate on strategic initiatives 'Ability to create impactful presentations to articulate key messages to internal and customer leadership Good to Have 'Supply chain business consulting experience 'Experience working with and managing globally distributed diverse teams 'Knowledge of any of the leading SC planning solutions including BY, SAP, Oracle, Relex, o9, etc. Salary Range: $174,250 - $235,000 a year #LI-AD1

⦁ Defines , creates and enhances database models for operational and reporting needs for specified domain. ⦁ Create , build, design database schemas to enable high throughput OLTP transactions ⦁ Code stored procs , packages, triggers using standard database patterns and ensure optimal performance and a secure codebase. ⦁ Troubleshoot and identify areas of improvement and recommend solutions to fix observed or potential issues with design, performance or security. ⦁ Ensures adherence to Enterprise data movement , quality and accountability standards in technology. ⦁ Conducts data driven analyses of usage of detailed data elements across the business domain to provide optimal data provisioning patterns across the application space. ⦁ Improving and streamlining processes regarding data flow and data quality to improve data accuracy, viability and value. Challenges data and information integrity. Works as a business partner that provides decision support to various LOB unit leaders. ⦁ Leads discussion in the ongoing development and operations of both operational data models and business intelligence architecture that enables fast real time access to data as well as fact-based decision making and ad hoc analysis and insight generation. ⦁ Operational Data Store modeling, design and development ⦁ Design and prototype new analyses, reports, applications and systems ⦁ Enhancing old processes and defining new ones ⦁ Data mining and producing novel reports for management ⦁ Works closely with Line of Business Client to develop and enhance SQL data base solution Salary Range- $125,000-$130,000 a year

Must Have Technical/Functional Skills * 7+ years of experience in customer engagement or client management roles. * Proven track record of managing large-scale engagements in telecom or technology domains. * Strong communication, negotiation, and stakeholder management skills. * Ability to handle multiple projects simultaneously and work under pressure. * Familiarity with project management methodologies and tools. Roles & Responsibilities * Serve as the primary point of contact for customer engagements. * Manage end-to-end delivery of projects, ensuring timelines and quality standards are met. * Build and maintain strong relationships with clients to drive satisfaction and retention. * Collaborate with internal teams to align solutions with customer needs. * Identify opportunities for process improvement and upselling additional services. Generic Managerial Skills: Project Management, Client Management Salary Range: $100,000-$140,000 a year

Must Have Technical/Functional Skills Proficiency in English Excellent communication skills, handling customers and matching the pace Understanding of EUC role, Filed services Must have a good experience in Image Management Expertise with System Center Configuration Manager (SCCM) components, Operating System Deployment (OSD/MDT), Software Distribution & Hardware/Software Inventories. Expertise in maintaining and troubleshooting the Windows (client and server) operating system. Strong knowledge of Windows10 (client) operating systems. Good knowledge on Service Now, MS Office, Remote Support, Mobility, Antivirus, Engineering Services. Experience with managing iOS, Windows & Android devices in a Global environment. Process knowledge on ITIL Roles & Responsibilities Must have a good experience in Image Management Expertise with System Center Configuration Manager (SCCM) components, Operating System Deployment (OSD/MDT), Software Distribution & Hardware/Software Inventories. Expertise in maintaining and troubleshooting the Windows (client and server) operating system. Strong knowledge of Windows10 (client) operating systems. Good knowledge on Service Now, MS Office, Remote Support, Mobility, Antivirus, Engineering Services. Experience with managing iOS, Windows & Android devices in a Global environment. Generic Managerial Skills Methodical approach to problem solving and resolution Self-driven and resourceful to achieve goals independently as well as work well in groups Exposed to best practice design & Implementation methodology Willingness to proactively provide input for improvements Experience with Problem and Change Management processes and applications Excellent written and verbal communication skills. Base Salary Range: $70,000- $90,000 per annum TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-SV2 #LI-KUMARAN