EXL jobs in Gary, IN - 348 jobs

A leading multinational consulting firm is seeking a Senior Applications Consultant to lead their Intelligent Operations Practice. This role involves developing sales strategies, managing client relationships, and shaping thought leadership. Candidates should possess 7-10 years of experience in business processes and technology practices, along with a Bachelor's Degree. Strong vendor management and delivery experience are essential. Join a diverse team dedicated to driving innovation across various sectors. #J-18808-Ljbffr

A global technology services company is seeking a Vice President, Sales Director in Chicago to drive business growth by acquiring new clients and managing sales activities. The role requires strong negotiation skills, the ability to build relationships with C-suite executives, and proficiency in market analysis. Candidates should have a background in Finance & Accounting or related fields and be open to relocating. Compensation ranges from $160,000 to $200,000 annually. #J-18808-Ljbffr

Job Description - Senior Applications Consultant - Intelligent Operations Practice Lead (052479) Senior Applications Consultant - Intelligent Operations Practice Lead Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients' opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion. Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. Responsibilities Development of IO pipeline, sales and delivery. The person would be responsible for strategy of sales from initial lead through to delivery. Relevant experience of working with IO vendors Develop thought leadership ideas with team into relevant go to Market strategies for our clients into 4 domains: Digital Operations (simulation, automation, enhanced operator), Operation Intelligence (architecture, AI, ML…), Operations Management (MoM, MES, SCADA, ICS), Operations Maintenance (Predictive, Preventive, IIOT) Be able to articulate the business case for IO across multiple domain such as Aerospace and defence, Automotive, Manufacturing, Life Science, EUC Manage relationship with client Build strong internal and external stakeholder relationships Develop internal network to identify opportunity through collaboration Must be able to communicate with Leadership team and functional leads with the business to develop and business case for investment, scope a solution with support from technical leadership to address business needs, support the development of sales offerings with the Industry 4.0 team. Is responsible for sizing of opportunities from a resourcing and schedule perspective Manage the local delivery, presales and architect team and insure the good relationship with other locations workforce Vendor Management: Define local strategy with vendor (offer, client target, priorities…), manage governance and escalation with the vendor People Responsibilities As a leader for IO you will be expected to act as a role model with clients and colleagues Support the growth by nurturing talent and development of individuals within the team Support the definition of delivery needs including hiring Proven experience in selling IO solutions and services or other enterprise applications Demonstrate strong IO thought leadership and direction setting for others to follow Strong delivery experience Applications Consultants Applications Consultants have expertise in a specific technology environment. They are responsible for software-specific design and realization, as well as testing, deployment and release management, or technical and functional application management of client-specific package based solutions (e.g. SAP, ORACLE). These roles also require functional and methodological capabilities in testing and training. Required Skills and Experience You are an expert in one or more business processes and technology practices and are accountable for translating a business case into a detailed technical design. Alternatively, you are responsible for operational and technical issues and translate technical blueprints into requirements and specifications. You may also be responsible for integration testing and user acceptance testing. You act as a stream lead, guiding team members by experience. You are seen as active member within technology communities. Qualification: 7-10 years (3 years min relevant experience in the role) experience, Bachelor's Degree. Certification: SE level 1 and seeking level 2. Must have experience in Package Configuration. Should be proficient in Business Analysis, Business Knowledge, Testing, Architecture Knowledge, Technical Solution Design and Vendor Management. Candidates should be flexible / willing to work across this delivery landscape which includes and not limited to Agile Applications Development, Support and Deployment. Additional notes: This description preserves original language and content while reformatting for clarity and accessibility while retaining legally required EEO statements. #J-18808-Ljbffr

A global consultancy firm seeks a SAP Delivery Architect Director in Atlanta, Georgia. This role requires extensive experience in SAP technologies and strong leadership skills to oversee architectural designs and implementations. Responsibilities include collaborating with stakeholders to define strategies, leading SAP solutions delivery for projects exceeding $50 million, and ensuring alignment with best practices. Ideal candidates will have over 15 years in SAP and proven success in large projects. #J-18808-Ljbffr

A leading consulting firm is seeking a Senior Transformation Manager in Chicago, IL, to take charge of significant areas within client projects. The ideal candidate should have over 9 years of experience and a Bachelor's Degree, along with expertise in Business Change Management, Industrialization, and Vendor Management. Responsibilities include developing transformation strategies, leading program reviews, and managing change activities. The position requires a flexible mindset to adapt to Agile development and support roles. #J-18808-Ljbffr

With more than 190,000 people, Capgemini is present in over 40 countries and celebrates its 50th Anniversary year in 2017. A global leader in consulting, technology and outsourcing services, the Group reported 2016 global revenues of EUR12.5 billion (about $13.8 billion USD at 2016 average rate). Together with its clients, Capgemini creates and delivers business, technology and digital solutions that fit their needs, enabling them to achieve innovation and competitiveness. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business Experience™, and draws on Rightshore, its worldwide delivery model. Learn more about us at ****************** Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the duties, responsibilities and qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Wherever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. Responsibilities Collaborate with clients to define long‑term vision, goals, and strategies. Lead the design of transformation roadmaps, designing clients' future processes and organizations. Simplify difficult situations, models, and issues to create structured actions. Test and present insights and recommendations to senior management. Manage project execution from start‑to‑finish and drive team to deliver according to plan (scope, quality, and time). Mentor and coach junior team members to deliver quality results and promote others' professional development. Develop strong client relationships that enable the identification and qualification of sales opportunities with the assistance of senior leadership. Drive proposal developments under the direction of Principals and VPs. Participate in growing Capgemini Consulting by supporting recruitment, training, and community‑building. Contribute to the development of innovative assets, including differentiated points of view and methodologies. Serve as People Manager to guide the careers of junior consultants. Basic Qualifications Master's degree, or its foreign equivalent, in Business Administration, Finance, Supply Chain, Strategy, or a closely related field plus at least 3 years of experience in a management consulting role, or as a Management Consultant, IT/Application Consultant, Technical Analyst, or related IT position. Experience with functional business analysis. Experience developing client proposals and transformation roadmaps. Experience managing project execution from start‑to‑finish and driving a team to deliver according to plan. Candidates who are interested in this position should apply by clicking the “APPLY NOW” button. #J-18808-Ljbffr

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Data Entry - Transaction Processor On-Site Only in Carol Stream, IL Payrate: $20.00/hourly Join the Conduent Customer Service Team Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best! Working for you: Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. Training Schedule: Monday-Friday 9:00am-3:00pm (6 weeks) Production Schedule: Monday 5:00am-completion and Tuesday-Friday 7:00am-completion (typically a 10-12-hour workday) * $20.00 per hour pay rate (bi-weekly pay) * Weekends off * Career Growth Opportunities * PerkSpot- Employee discount program * Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally. About the Role: A Data Entry-Transaction Processor provides administrative/clerical support to business operations by processing tasks such as data entry, scanning, mail sorting, and similar activities. * Performs data entry of material from source documents to a computer database. * Transcribes routine pre-coded and identifiable alphanumeric data from source document and/or phone call into an automated system. * Ensures accuracy and completeness of date/assigned work. * Ability to compare lists of numbers and find mismatches/errors. * Handle multiple assignments * Maintain a high level of confidentiality, informational accuracy, and production. * Must be able to work under strict deadlines. * All other duties as assigned. Those successful in this role have: * Accurate typing skills * Attention to detail * Date entry skills and 10,000 KPH numeric * Manual dexterity * Ability to use PC, 10 key, calculator, and/or date entry devices. * Payment processing experience desired Requirements: * High School diploma or GED * 1-3 years of related experience * Type at least 40 WPM * 10-Key experience * Background and drug screen required Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $20.00 per hour. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to ********************. You may also click here to access Conduent's ADAAA Accommodation Policy.

Tata Consultancy Services (TCS) is seeking a seasoned Retail Industry Advisor to drive growth and delivery within our Retail Business Consulting practice in North America. Based in the Atlanta area, this leader will help strengthen TCS's presence in the Southeast by partnering with regional and national retailers to deliver high-impact transformation programs spanning strategy, operating-model redesign, process improvement, and technology enablement. The ideal candidate combines deep consulting expertise, commercial acumen, and hands-on retail transformation experience, with a passion for tackling complex business challenges across store operations, customer experience, digital commerce, and supply chain optimization. This is a senior client-facing role requiring a balance of consulting excellence, business development, and relationship leadership - ideal for a commercially minded professional who thrives in dynamic retail environments and enjoys building trusted partnerships that drive measurable outcomes. Key Responsibilities Strategic Leadership * Shape and execute the retail consulting strategy and plan for the Atlanta and broader Southeast region, in alignment with TCS's Global Retail Consulting vision. * Lead transformation engagements that enhance business performance across merchandising, operations, supply chain, and omnichannel functions. * Act as a strategic advisor to senior retail executives, offering actionable insights and pragmatic recommendations that create value and accelerate growth. * Collaborate closely with global and regional consulting leaders to align go-to-market priorities, delivery standards, and capability development plans. Client Engagement & Business Development * Build, nurture, and expand executive-level client relationships across leading retailers in the region. * Identify, shape, and convert new opportunities by understanding client priorities and crafting tailored consulting propositions. * Lead the development of strategic proposals, thought leadership, and value narratives that differentiate TCS in the retail market. * Partner with account and industry leaders to drive pipeline growth, jointly developing go-to-market plans and pursuit strategies. * Represent TCS at regional industry events, conferences, and executive forums to strengthen brand visibility and build professional networks. Practice & Team Leadership * Contribute to the growth and differentiation of TCS's Retail Consulting Practice by developing new frameworks, methodologies, and points of view on retail transformation. * Mentor and empower consultants and managers, fostering a high-performance, collaborative, and entrepreneurial culture. * Partner with digital, analytics, and technology teams to design and deliver integrated business-technology solutions that bridge strategy and execution. * Support internal capability building, recruitment, and knowledge-sharing across the broader North America Retail Consulting networ k. Project Management & Operational Excellence * Oversee engagement delivery to ensure exceptional quality, timeliness, and client satisfaction. * Manage project economics including resource planning, forecasting, and profitability. * Apply structured consulting methods and agile approaches to drive tangible, sustainable impact for clients. * Champion continuous improvement, leveraging data and feedback to refine practice operations and delivery excellence. Qualifications * Bachelor's degree in business, management, or a related discipline; MBA or advanced degree strongly preferred. * 15+ years of combined experience in retail consulting, transformation, or strategy, ideally within a top-tier consulting firm or major retail organization. * Proven track record of building and growing client relationships, identifying opportunities, and leading pursuits to closure. * Demonstrated expertise in business development, solution design, and account growth within the retail industry. * Strong analytical, communication, and influencing skills, with the ability to engage confidently at the C-suite level. * Deep understanding of current retail trends including digital transformation, AI-enabled operations, customer personalization, and omnichannel growth. * Willingness to travel regionally and nationally as required. Experience * Leadership experience delivering consulting or transformation engagements across multiple retail functions - from store operations and supply chain to digital commerce and merchandising. * Proven ability to grow consulting revenue through client trust-building, proactive engagement, and strategic opportunity management. * Experience working in cross-functional, global delivery models integrating onshore and offshore teams. * Strong commercial orientation with P&L understanding, financial modeling, and ROI-driven decision-making. * Demonstrated ability to influence and partner with executive stakeholders to shape transformation roadmaps. * Exposure to analytics, digital, or technology initiatives that link business value with measurable performance improvement. * Location: Atlanta, Georgia (Hybrid role; some travel required) * Reports to: Managing Partner, North America Retail Consulting Salary Range: $174,500-$230,000 a year #LI-KM1

An innovative technology services company is seeking a Vice President - Advisory Partner in Chicago. This leadership role involves guiding client executives in industry-specific transformation using AI and data strategies. The ideal candidate will have significant experience in management consulting and a proven ability to influence senior stakeholders. Competitive compensation ranges from $160,000 to $200,000 annually. #J-18808-Ljbffr

Must Have Technical/Functional Skills: * Oracle Apps DBA * Oracle RAC * OCI Cloud * Patching and Cloning * Backup and Recovery Roles & Responsibilities: * Good exposure of Backup and Recovery (Oracle RMAN, Import/Export and Data pump) * Good exposure in Data guard implementation and maintenance * Basic knowledge of performance monitoring and tuning * Good understanding of EBS R12.2 application architecture (including adop concepts, dual file system architecture, FMW concepts, PCP, concurrent managers, workflow, layout of application on infrastructure) * Data Center Migration experience * Administration of concurrent managers * Experience with UNIX/Shell/Perl scripting * Database / Apps process * Monitoring of database performance * Hands-On Experience in a multi-node multi-tier environment with recent skills in Oracle Database Release 11gR2 and 12c and eBusiness Suite R12.2 with WebLogic Administration * Hands-On Experience in Administering Oracle RAC, Oracle DataGuard, ASM, RMAN, Linux/Unix Operating Systems Salary Range: $64,000-$130,000 a year #LI-CM2

The Unified Communications (UC) Audio Video (AV) Engineer is responsible for maintaining technology used in shared spaces, conference rooms, and offices. Primary responsibilities include white glove meeting services in conference and training rooms. As part of white glove service, the AV Engineer should be able to troubleshoot basic Polycom/Logitech/Cisco video endpoints, projectors, connection cables, phones, Mersive Solstice and third-party conferencing solutions using soft codecs. UC AV Engineers are accountable for adhering to and maintaining accurate inventory database and keeping room signage and end-user instructions updated. Must have basic troubleshooting skills and provide excellent white glove service, training, and support to scheduled meetings as needed. Must have strong understanding of end-user experience and how to simplify the meeting experience. UC AV Engineers should have strong customer relation skills and ability to remain calm and polite when resolving issues. * Basic understanding of A/V systems integration with network components (wired and wireless) and collaboration systems (Microsoft Teams, Zoom, Webex etc.) * Perform regularly scheduled room checks to ensure room operability * Troubleshoot Audio and Videoconferencing systems inclusive of but not limited to: Crestron, Polycom, Mersive Solstice, Projectors, screens, Crestron touch panels, cables * Provide excellent customer service * Deep knowledge of Microsoft Teams Meetings, settings, configurations and troubleshooting quality of meetings * Provide and/or create end-user documentation for how to use the equipment within the shared spaces * Responsible for identifying defective or failed equipment and escalating incidents to advanced AV engineer(s) * In Room 'how to' instructions, end-user documentation, Service Desk documentation * 1-4 years AV experience providing white glove service and basic troubleshooting of conference room equipment * Must have experience providing support and documentation for third party conferencing solutions such as Microsoft Teams and Cisco * Must have strong presentation skills and customer service skills; ability to remain calm and helpful in stressful situations * Must be able to adhere to standards, policy and procedures as implemented * Must have strong desire to learn new skills and/or technology * Must have very good Oral Communication skills * Must have good organization skills, meaning they need to be organized and not a scatter brain * Must have good Interpersonal skills * Must have good written skills Salary Range- $90,000-$110,000 a year #LI-SP3 #LI-VX1

Ready to shape the future of work? At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Vice President - Global Relationship Manager! This role ensures Genpact experiences with current clients through relationship building and understand its clients' needs and goals. You will be managing relationships with existing and target new executives in existing clients. You can expect this position to be mapped to one or multiple accounts within a particular vertical that Genpact services. Responsibilities * Responsible driving growth within a regional portfolio or account of >$5M through partnership with enterprise sales and mining of existing relationships; identify/close/deliver consulting opportunities as well as larger transformation opportunities including managed services. * Build vision for account/portfolio and enable vision through strategic roadmaps including the creation and implementation of growth plans. * Leads account planning and account strategy. * Understands the levers that impact P&L and contract or change management to drive improved account performance. * Understands how to set up operational processes and approaches that help optimize account management, including an overall client engagement strategy. * Understand the marketplace and the competitor offerings, provide market intelligence for costing on proposals, cross-sell all Genpact products and drive strategic sales initiatives for higher-growth penetration. * Source new growth opportunities by looking for areas to add value to client's business, aligning the team necessary to engage with the opportunity and pursuing with vigor. * Develops meaningful internal/external relationships with C-suite leaders across the client organization. * Builds reputation as a trusted advisor with CXO, Business and Functional leaders by developing a nuanced understanding of client's strategic goals/pain points/market opportunities; and shares creative ideas and new value propositions regularly. * Build, run and be responsible for the governance around customer and Genpact communication to enable better visibility, transparency, and partnership within the relationship. * Initiate New relationship outreach and execute the customer communication plan to expand sphere of influence in existing and new buying centers. * Work upon keeping the client as "Trusted Advisor" in Client Satisfaction surveys and action any feedback received in the survey. * Acts as a consultant to clients of business and provides insights/directions on how to use new technologies to drive a transformation agenda relevant to "C" level executives. * Understands how to lead with Digital and Data-Tech-AI as the tip of the spear with clients (not just traditional IO/BPO). * Facilitates the commercial details and negotiation of an opportunity, such that both parties are satisfied with the value gained. * Understands how to construct Genpact's Impact Commercial Models that align with client's business drivers and objectives. * Provide insights on what is happening with customer's financials and drive business strategies within operating teams to make valuable contributions to the customer. * Partner with RFI/RFP team and Finance on proposals to realize customer needs while maintaining profitability. * Partner with onshore and offshore delivery teams to build effective deal solutions. Qualifications we seek in you! Minimum Qualifications * Proven experience handling senior client relationships at Fortune 500 companies. * Experience leading and closing end-to-end deals. * Relevant years of business/segment/industry expertise * Sound financial & commercial business understanding * Prior consulting experience * Bachelor's degree in business, technology, analytics, or a related field. MBA is preferred. * Experience managing large strategic relationships and proven track record growing account revenue / portfolio size. * Proven experience in expanding relationships in new and existing buy centers with executives at CXO and below levels to drive value to the client. Preferred Qualifications/ Skills * Has tolerance for ambiguity, is comfortable with change, and can flex quickly. * Relates openly and comfortably with diverse groups of people. * Holds self and others accountable for meeting commitments internally and externally. * Delivering commitments, showing others, they can be trusted to do what they say they'll do. * Takes responsibility for the outcomes of individual actions and decisions and successfully transforms efforts into results. * Develops and delivers multi-mode communication that conveys a clear understanding of the unique needs of different audiences. * Is viewed to be a trusted advisor both internally and externally to key stakeholders. * Exhibits speed to outcome and consistently achieves results. * Is competitive, hard driving and motivated by delivering value. Why join Genpact? * Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation * Make an impact - Drive change for global enterprises and solve business challenges that matter * Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities * Work with the best - Join 140,000 bold thinkers and problem-solvers who push boundaries every day * Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together. The approximate annual base compensation range for this position is [$160,000 to $200,000]. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant's experience, knowledge, skills, and abilities; geographic location; and internal equity Work-from-Anywhere Roles - "Los Angeles California-based candidates are not eligible for this role" Location-based Roles (e.g., Richardson roles - metro area can be adjusted by role location) - "Los Angeles, California based candidates are not eligible for this role. area candidates are eligible for this role only." Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. . '1629060

EUC/Desktop Engineer Diagnose and troubleshoot technical issues, including account setup, network configuration, software and hardware issues * Deliver hands-on support for a range of hardware including PCs, laptops, and peripherals in a mixed Windows and Mac environment. * Perform network troubleshooting, particularly on VPN connections and wireless configurations, integrating with Zscaler. * Asset management and tracking using ServiceNow (SNOW) for accurate inventory control. * Provide timely resolutions for hardware and software issues, ensuring user satisfaction. * Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) * Provide prompt and accurate feedback to customers * Refer to internal knowledge bases or external resources to provide accurate tech solutions * Ensure all issues are properly logged * Prioritize and manage several open issues at one time * Follow up with clients to ensure their IT systems are fully functional after troubleshooting * Prepare accurate and timely reports * Document technical knowledge in the form of KB Articles * Maintain good relationships with clients Technical Experience: * Experience level : 6 - 8 years of Technical experience in Windows and Mac * Proficient in managing and troubleshooting Windows and Mac hardware and software; skilled. * Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role * Good understanding of computer systems, mobile devices and other tech products * Excellent problem-solving and communication skills * Ability to provide step-by-step technical help, both written and verbal * Familiarity with ITSM tools like ServiceNow for ticket management. Professional Attributes: * Excellent customer service skills and the ability to communicate effectively with non-technical users. * Self-starter with the ability to work independently and efficiently. * Physical ability to manage IT equipment installations and movements. * Adaptable and flexible to meet varying work schedules and environments. Salary Range- $60,000-$85,000 a year

* Identify and document business requirements for risk management processes, ensuring they align with organizational goals and technical capabilities. * Design and implement ServiceNow IRM solutions, including configurations, workflows, and integrations, to meet specific business needs. * Identify and implement process improvements within the ServiceNow IRM module to enhance efficiency and effectiveness. * Analyze risk data using ServiceNow Performance Analytics to identify trends, track key performance indicators (KPIs), and generate reports for stakeholders. * Provide training and support to business users on how to effectively utilize the ServiceNow IRM platform. * Collaborate with cross-functional teams, including IT, compliance, and legal, to ensure a cohesive risk management approach. * Manage vendor risks through the ServiceNow platform, ensuring compliance with relevant regulations and industry standards. * Support business continuity planning by using the ServiceNow platform to identify potential disruptions and implement mitigation strategies. Required Skills and Experience: * Strong Understanding of Risk Management Principles: Proficiency in risk identification, assessment, and mitigation techniques. * Experience with ServiceNow IRM: Familiarity with the ServiceNow platform, particularly the IRM module, is essential. * Analytical and Problem-Solving Skills: Ability to analyze data, identify trends, and develop solutions to complex problems. * Excellent Communication and Interpersonal Skills: Ability to effectively communicate with business stakeholders, technical teams, and other relevant parties. * Knowledge of Relevant Regulatory Frameworks: Familiarity with frameworks like FCPA, GDPR, or ISO 37001 is a plus. * Experience with Agile Methodologies and Project Management: Ability to work in a collaborative, iterative environment. Salary Range- $85,000-$100,000 a year #LI-SP3 #LI-VX1

Proven track record in business relationship management, account management, or consulting roles. Excellent communication, stakeholder management, and negotiation skills. Ability to manage complex engagements in a global delivery model. Understanding and experience of Life Sciences & Healthcare / MedTech domain preferred MedTech Domain Expertise Preferred Exposure & Knowledge of Digital Technologies Familiarity with data analytics, AI/ML, ERP, Infrastructure & Cybersecurity Experience with ITIL processes, service delivery governance, and SLA management Ability to manage P&L, budgeting, forecasting, and margin improvement strategies, Stakeholder Management Roles & Responsibilities * Client Engagement & Relationship Management Act as the primary point of contact for client leadership and key stakeholders at VP & CxO levels. Build and nurture long-term strategic relationships to understand business priorities, pain points, and growth opportunities. Serve as a trusted advisor to clients on technology adoption and transformation strategies. * Strategic Planning & Alignment Translate client business objectives into actionable IT strategies and roadmaps. Align TCS offerings with client goals to maximize value realization. Identify opportunities for innovation across Infrastructure, Application and Engineering areas with strong focus on AI / Gen AI. * Value Delivery & Governance Ensure delivery of agreed business outcomes and track value realization metrics. Facilitate governance meetings, manage escalations, and ensure compliance with SLAs. Drive continuous improvement initiatives across service delivery and operations. * Opportunity Pursuit & Revenue Growth * Identify and qualify new business opportunities within existing accounts. * Collaborate with sales and solution teams to develop proposals and win strategies. * Achieve revenue targets through proactive engagement and strategic deal closures. * P&L Ownership & Financial Management * Own the P&L for assigned accounts, ensuring revenue growth, profitability, and cost optimization. * Develop and execute account plans with clear financial targets and growth strategies. * Monitor financial performance, forecast revenue, and manage budgets effectively. * Drive margin improvement through operational efficiency and value-based delivery. * Domain Expertise & Advisory Stay abreast of emerging technologies and industry trends impacting MedTech (e.g., IoMT, AI/ML, cloud adoption, cybersecurity). Advise clients on regulatory compliance, risk management, and digital transformation strategies. * Collaboration & Leadership Work closely with internal delivery teams, solution architects, and industry consultants to ensure seamless execution of delivery and services to the customer. Influence senior stakeholders and manage cross-functional teams in a global delivery model Qualifications: Education: BE/BTech/ME/MTech/MBA or equivalent Proven track record in business relationship management, account management, or consulting roles. Excellent communication, stakeholder management, and negotiation skills. Ability to manage complex engagements in a global delivery model. Understanding and experience of Life Sciences & Healthcare / MedTech domain preferred MedTech Domain Expertise Preferred Exposure & Knowledge of Digital Technologies Familiarity with data analytics, AI/ML, ERP, Infrastructure & Cybersecurity Experience with ITIL processes, service delivery governance, and SLA management Ability to manage P&L, budgeting, forecasting, and margin improvement strategies, Stakeholder Management Salary Range: $110,500 - $171,400 #LI-AD1

Senior JAMF & MAC L3 Engineer * JAMF Pro Administration o Configure, deploy, and maintain JAMF Pro infrastructure for mac OS and iOS devices. o Manage policies, configuration profiles, scripts, and packages. o Maintain device inventory and ensure accurate asset tracking. * Enterprise Integration o Integrate JAMF with enterprise systems such as Active Directory, MDM, and security tools. o Support Single Sign-On (SSO) and certificate-based authentication. * Security & Compliance o Implement security baselines and compliance standards (CIS benchmarks, encryption, etc.). o Monitor and remediate vulnerabilities on Apple endpoints. * Automation & Scripting o Develop and maintain automation scripts using Bash, Python, or AppleScript. o Streamline workflows for software deployment and patch management. * Troubleshooting & Support o Provide Tier 3 support for Apple device issues. o Collaborate with Service Desk and Infrastructure teams for escalations. * Documentation & Reporting o Maintain detailed documentation of configurations, processes, and policies. o Generate reports on compliance, inventory, and performance metrics. Required Skills & Qualifications o 5+ years of experience in Apple device management in an enterprise environment. o Advanced knowledge of JAMF Pro and related Apple technologies. o Strong scripting skills (Bash, Python, AppleScript). o Familiarity with mac OS, iOS, and Apple ecosystem best practices. * Enterprise Experience o Experience integrating JAMF with enterprise systems (AD, LDAP, PKI, etc.). o Understanding of networking concepts (VPN, DNS, DHCP). * Security & Compliance o Knowledge of security frameworks and compliance standards (CIS, NIST). o Experience with encryption, certificates, and secure configurations. Preferred Qualifications * JAMF 300 or 400 Certification. * Experience with cloud-based MDM solutions. * Familiarity with ITIL processes and enterprise service management tools. Salary Range- $90,000-$120,000 a year #LI-SP3 #LI-VX1

This is a leadership role with TCS ESU (TSS). We are seeking a seasoned a seasoned solution architect to lead sales-driven solutioning and design on the Salesforce platform. The ideal candidate combines deep Salesforce expertise with a consultative, AI-enabled approach to draft intelligent, scalable, and business-driven front office solution. Experience in Oracle CX cloud or ServiceNow will be an added advantage. * Lead proactive pre-sales and solution design initiatives, collaborating with sales and customer teams to define clear business value propositions. * Design and architect comprehensive Salesforce solutions spanning Sales, Service, Experience, and Marketing Clouds. * Convert business challenges into robust technical strategies, leveraging Salesforce AI and automation capabilities. * Build trusted advisor relationships and identify opportunities for cross-platform integration. * Experience one or more industry verticals, especially, Technology/Hi Tech, Software, Professional Services, Mfg & with the flexibility & initiative to take up other industry domains, * Industry Specific Go to Market, Consulting and Advisory working with Customers identifying and solving business problems, * Multiple transformation program experience in one or more of the following industries: Technology/Hi Tech, Software, Professional Services, Mfg with in-depth understanding of Industry domain and Trends, * Excellent articulation skills and ability to pitch to CXOs on Innovation and Thought Leadership, * Ability to manage diverse team and project stake holders (Customer & TCS management, Salesforce, ServiceNow, Oracle CX), * Experience in working with team based in multiple time zones, * Innovation Mindset Qualifications: * 13+ years of overall experience with 10+ years' deep expertise in Salesforce ecosystem. * Proven record in pre-sales, consulting, and enterprise-grade implementation cycles. * Hands-on experience with AI/ML integration and data-driven solutioning. * Strong understanding of CRM architecture, governance, and integration frameworks. * Exposure to other CRM platforms like Oracle CX, Microsoft Dynamics, or ServiceNow is desirable. * Excellent communication, stakeholder management, and presentation skills. * Certification e.g. Salesforce, ServiceNow etc. Salary Range: $220,000 - $240,000 a year #LI-MG2

A leading advanced technology services company in Chicago seeks an Assistant Vice President, Sales Director, to grow business with new clients and engage with C-suite executives. The role requires strong client engagement skills, proficiency in market research, and a deep understanding of sales management. Candidates must be able to travel and have experience in technology and AI applications. A competitive annual salary range of $100,000-$125,000 is offered. #J-18808-Ljbffr

About the EXL Insurance Premium Audit Group: A leader in the field, EXL can complete all levels of premium audits on all auditable exposure types. We train our 450+ highly skilled professionals worldwide utilizing our industry-leading training platform and curriculum. This expertise is combined with a technology-enabled proprietary platform, with predictive modeling capabilities. Using a Premium Audit selection model, the team can predict the likelihood of policy misclassification, automatically assign audit methods to save carriers time and money, and use machine learning to continuously improve correlation and prediction accuracy. To learn more about the EXL Insurance Premium Audit Group visit us at ***************************************************** Why work for the EXL Insurance Premium Audit Team? * 17 days paid vacation, plus 8 paid holidays * Additional 10 paid sick days * Superb training program * Work from home when not in the field * Competitive total compensation package and benefits with 401k * Career advancement opportunities * Discounted health club benefits in many areas around the U.S. * Paid Parental Leave * Laptop and other necessary office equipment provided Compensation: * Pay Type: Hourly plus production bonus incentives, in accordance with EXL's policies * Total compensation for this position, which is a combination of an hourly base rate plus production bonus incentives, is targeted between $50K-$70K in total earnings within the first year.: * Hourly base rate is dependent upon job specific experience and location. * There is no cap on production bonus incentives "For more information on benefits and what we offer please visit us at *************************************************** * Applicants must have at least 2 years of experience in a premium auditor role*