EXL jobs in Houston, TX

Commercial Insurance Risk Control Consultant - Independent Contractor EXL Risk Control is a leading provider of risk assessments and loss control surveys to commercial lines insurance carriers. We are seeking candidates who possess 10+ years of experience with a major insurance carrier and/or national broker in commercial Property & Casualty Risk Control, excellent communication skills, computer proficiency, and a commitment to meeting client quality and timeliness standards. Those with these skills as well as knowledge or experience in commercial insurance, inspections, or fire and safety assessments are encouraged to apply. You will be responsible to schedule on-site surveys and provide risk evaluation and risk improvement reports to insurance industry clients. These reports contain information necessary to underwrite a commercial insurance policy, and may include recommendations to control and/or correct potential loss producing conditions associated with that policy. You will be expected to manage assignments you accept, successfully secure customer appointments within a local territory and complete work assignments on time. You may work on special projects or conduct more challenging risk evaluation surveys or risk improvement service requests that utilize your education, professional certifications and overall risk control skills level. Insured businesses range from Middle Market to Large Multi-location commercial size. Consultants will work from their home or office, and travel to local commercial business operations (i.e.) retail businesses, restaurants, hotels, apartment buildings and complexes, construction operations and jobsites, various types of manufacturers, churches, schools, etc. You will assess the risk for various commercial insurance lines of business that can include Property, General Liability, Workers Compensation, Auto/Fleet, Products Liability, Inland Marine and Builders Risk. Tools or Items You Must Provide: Windows-based PC with an image/document scanner Digital camera High speed internet access Measuring device such as: laser, 100 ft. tape, or measuring wheel Reliable vehicle Auto and General Liability InsurancePreferred Experience 10+ years of Risk Control Consulting Experience working with major carrier or national brokerage preferred BS Degree in Engineering, Safety and/or the physical sciences is preferred CSP or ARM designations preferred but not required Commercial Lines Property/Casualty Loss Control Commercial Lines Property/Casualty Underwriting Commercial Lines Property/Casualty Claims Adjuster Commercial insurance inspections Fire and Life Safety investigations/inspections No Licensed Insurance Agents/Producers. EEO Statement EEO/Minorities/Females/Vets/Disabilities

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Call Center Representative - Onsite in San Antonio, TX Address: 2822 General Hudnell Dr. San Antonio, TX Are you passionate about helping others and delivering exceptional service? Join our dynamic team where you become the first point of contact for our client's customers. With paid training, competitive pay at $15/hr, and a range of incentives and benefits, you'll be empowered to make a real impact every day. What We Offer: Full-Time Employment: Reliable schedule and stability. Competitive Pay: $15/hr Shift differentials: $1.50 extra per hour for shifts between 6 PM-6 AM on weekdays, and/or $1.00 extra per hour for shifts between 6AM-6PM on weekends. Paid Training & Overtime: Get the training you need to excel and take advantage of overtime opportunities. Incentive Plan: Potential to earn up to an additional $350 per month after training by meeting performance metrics. Career Growth: Opportunities to advance your career in a supportive, innovative environment. Full Benefits: Comprehensive benefit options and a great work environment that values your success. What You'll Do: Efficiently manage a high volume of inbound calls in a fast-paced environment. Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies. Assist cardholders with inquiries regarding transactions and account statuses. Listen actively to understand customer needs and offer clear, accurate information. Process transactions efficiently via web-based applications and handle research requests with precision. Maintain in-depth knowledge of company and client programs, policies, and technology. Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations. Support team operations during peak times or absences to help maintain seamless service. What We're Looking For: An effective communicator who can clearly explain complex information. A dedicated professional with a strong work ethic and problem-solving skills. A customer service enthusiast who excels in navigating multiple screens and applications while guiding customers to the best solution. Ready to commit to 100% attendance during our three-to-five-week paid training period. Requirements: Must be at least 18 years old with a High School Diploma or equivalent. Must have 6 months of Customer Service, Call Center or Dispatch experience. Complete a background check, credit check, and security fingerprinting. Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time. Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $15.00 Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to ...@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

Project Manager II Deer Park, TX Ability to manage up to 15 small projects ranging from $10K-$1MM in dollar amount in a very dynamic in plant environment. Work directly with client and TCE Site team supporting projects up to $10MM in TIC located within the site operating area. Qualifications include but are not limited to: Ability to make occasional field walk downs. Must obtain a TWIC. 10+ years of engineering related experience in the oil, gas, or chemical manufacturing industry preferred. 5+ solid years of experience with capital project development and/or execution required. 5+ years in-plant experience. Bachelor's degree in engineering from ABET college. Responsibilities include but are not limited to: Ability to work with little supervision. Work with both internal and external customer ensuring projects are met timely. Work with discipline Engineers, Designers and other support personal to ensure project expectations are met. Position requires occasional field walks and visits. Ensure proper project and discipline engineering and design execution. Prepare scope, cost estimates, schedules, etc EEO Statement: Tata Consulting Engineers USA, LLC (“TCE”) is an equal opportunity and affirmative action employer committed to promoting diversity, equity, and inclusion in our workplace. We do not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, veteran's status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. In compliance with federal law, all candidates hired will be required to verify their identity and eligibility to work in the United States and to complete the required employment eligibility verification form after acceptance of a formal TCE offer letter through our onboarding system. Fraud Alert: Please be aware that there have been instances of fraudulent job offers being made in the name of TCE by unauthorized individuals or organizations. We want to make it clear that TCE will never ask for any type of payment information during our interview process. Please be advised during our company transition, all email communications from TCE will come from our business email addresses, which end in '@tatconsultingengineers.com'. If you receive any suspicious job-related emails from any other domain, please do not respond to them and disregard any requests for personal or financial information. If you have any concerns about the legitimacy of a job offer or communication, please contact us through our website at tataconsultingengineers.com

Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle Work with vendors to conduct physical asset audit and maintain asset stock rooms End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling) Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills Smart hands support for Server and Network devices Train the Trainer Base Salary Range: $50,000 - $65,000 per annum TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-SV2 #LI-KUMARAN

**Job Title** : Senior Service Management Consultant - UX/UI Design **Travel** : up to 25% and infrequently **:** ServiceNow User Experience (UX) and User interface (UI) Design Subject Matter Expert (SME) Job Description: The ServiceNow UX/UI SME role participates in the design, development, and implementation of exceptional user experiences within the ServiceNow platform. The ideal candidate will have an eye for detail, and a blend of creative design, and experienced development knowledge. In this role, you will work hand in hand with lead Architects and fellow team members with building user-centric experiences that drive sustainable growth and engagement of ServiceNow user base. **Key Responsibilities:** - Client-facing lead for portal UX/UI workstream to design and deliver ServiceNow UX/UI solutions - Facilitate design workshops and design reviews, including persona co-creation, and taxonomy. - Facilitate discussions to define system requirements, problems, and goals - Define and develop technical requirements and related project documentation - Collaborate with engineers and product managers to accurately transform business requirements into technical solutions within the ServiceNow platform - Design UI layouts and configuration of UX/UI components including controls, labels, and graphical elements for software on both mobile and desktop platforms with an eye towards experience - Provide insight and guidance of various design approaches to solve specific user problems. - Create initial design concept, wireframes and high-fidelity prototypes using Figma - Optimize and test UI designs to be intuitive and user-centered - Conduct usability testing to identify gaps in design and see if they can be further improved - Develop journey maps and user flows to visualize use cases **Required Skills:** - Possesses a strong understanding of the full stack of Web technologies - Java, JavaScript, Angular.js, React, HTML and CSS - Define and document requirements for the application UI and workflows, ensuring alignment with user needs and business objectives - 3 years designing portals and UX/UI experience on the ServiceNow platform with one or more portals (Service Portal, Employee Center/EC Pro, Customer Service Portal, Retail Service Portal, etc.) for ITSM/HRSD/Retail solutions (any or all) in an enterprise environment. - ServiceNow mobile app design experience a plus - Experience in Portal implementation skills including applicability within the ServiceNow ecosystem - HTML, CSS, and AngularJS development skills - Experience in Service Portal, including the difference between configuration and custom widgets development, an extension of OOB widgets, and utilization of 3rd party libraries within ServiceNow **Desired Skills:** - Experience with Bootstrap - Experience with dynamic and responsive web design - Experience with Web Technologies (XML, HTML, JavaScript, Angular JS, Web Services, etc.) and working in a SaaS environment - Experience implementing systems using the Agile/Scrum methodology - Excellent understanding of the Agile software testing process and lifecycle. **Life at Capgemini** Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer: + Flexible work + Healthcare including dental, vision, mental health, and well-being programs + Financial well-being programs such as 401(k) and Employee Share Ownership Plan + Paid time off and paid holidays + Paid parental leave + Family building benefits like adoption assistance, surrogacy, and cryopreservation + Social well-being benefits like subsidized back-up child/elder care and tutoring + Mentoring, coaching and learning programs + Employee Resource Groups + Disaster Relief **About Capgemini** Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of 22.1 billion. Get the future you want | ***************** **Disclaimer** Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Click the following link for more information on your rights as an Applicant http://*****************/resources/equal-employment-opportunity-is-the-law Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini. **Job:** _Infrastructure_ **Organization:** _CIS US P&C_ **Title:** _Senior Service Management Consultant - UX/UI Design_ **Location:** _IL-Chicago_ **Requisition ID:** _080690_ **Other Locations:** _US-NY-New York, US-NJ-Bridgewater, US-GA-Atlanta, US-TX-Houston, US-TX-Dallas_

Industry Advisor specializing in supporting organizations within the midstream and downstream sectors of the oil & gas industry across North America. Deliver strategic insights, market analysis, and regulatory guidance tailored to the complexities of oil & gas transportation, storage, refining, and distribution. A key focus is on driving innovation and leading large-scale transformation programs, empowering clients to adapt to evolving market demands, regulatory requirements, and operational challenges. Key Responsibilities: * Analyze market conditions, regulatory developments, and technological advancements impacting midstream (pipeline, transportation, storage) and downstream (refining, distribution, retail) oil & gas operations in the USA and Canada. * Advise clients on compliance with federal and regional regulations specific to midstream and downstream activities and other relevant standards. * Lead and support large transformation programs aimed at digitalization, operational efficiency, decarbonization, and sustainability within the midstream and downstream sectors. * Drive innovation by identifying and implementing new technologies, process improvements, and best practices to enhance safety, reliability, and profitability. * Support clients in strategic planning, risk assessment, and project execution for initiatives such as infrastructure modernization, energy transition, and supply chain optimization. * Facilitate workshops, training sessions, and stakeholder engagement to foster industry awareness, promote adoption of innovative solutions, and align teams with transformation objectives. Qualifications: * Bachelor's degree in Engineering, Environmental Science, Business, or a related field; advanced degree preferred. * Minimum 15 years of experience in the oil & gas sector, with a focus on midstream and downstream operations in North America. * Proven expertise in industry standards, project management, and large transformation program delivery. * Excellent communication, analytical, and problem-solving skills. * Ability to travel within Americas as needed. Salary Range: $191,950 - $253,000 a year #LI-AD1

The Senior Client Partner - Utilities NA is a strategic leader responsible for managing key client relationships across the North American utilities landscape. This role focuses on driving business growth, ensuring delivery excellence, and aligning enterprise capabilities with client transformation goals in areas such as grid modernization, digital customer experience, and regulatory compliance. Key Responsibilities: Client Engagement & Relationship Management * Serve as the trusted advisor to senior client stakeholders including CIOs, COOs, and program heads. * Lead strategic account planning and executive-level governance. * Foster long-term partnerships by aligning delivery outcomes with client business priorities. Business Development & Growth * Identify and pursue growth opportunities within existing accounts. * Drive consultative selling across digital, cloud, and infrastructure services. * Collaborate with sales, delivery, and domain teams to shape go-to-market strategies. Delivery Oversight * Ensure successful delivery of services across application, infrastructure, and transformation programs. * Monitor KPIs, SLAs, and client satisfaction metrics. * Lead risk management and escalation resolution. Strategic Leadership * Develop and execute account plans aligned with North American utility trends and regulatory frameworks. * Influence internal stakeholders to mobilize resources and prioritize client needs. * Mentor client-facing teams and contribute to talent development. Qualifications * Bachelor's degree in engineering, Business, or related field (MBA preferred). * 20+ years of experience in client-facing roles, including 7+ years in senior consulting or account leadership. * Proven track record managing multi-million-dollar utility accounts in North America. * Deep understanding of utility operations, regulatory environments (e.g., FERC, NERC), and digital transformation. * Strong communication, negotiation, and stakeholder management skills. Others Skills * Deep understanding of Customer Information System (CIS), Work and Asset Management, AMI, DERMS, OMS, and utility analytics platforms. * < span class="cf1">Familiarity with cloud migration, cybersecurity, and ESG initiatives. * Understanding the impact and implementation of GenAI in Utilities * Ability to navigate complex matrix organizations and influence cross-functional teams. Salary Range: $147,000-$203,000 a year #LI-MM6

**Job Title:** Principal Service Management Consultant - ServiceNow Subject Matter Expert - Finance & Supply Chain (Source to Pay Operations) **Location:** Chicago, IL; Houston, TX; Dallas, TX; NY, NY; New Jersey near NY City area; Atlanta, GA **Travel:** 25% **Job Description:** The ServiceNow Finance & Supply Chain Subject Matter Expert (SME) is responsible for designing and implementing scalable, integrated solutions across Source-to-Pay (S2P) workflows using the ServiceNow platform. This role requires deep expertise in financial operations, procurement, supplier lifecycle management, and ServiceNow's SPO, SLO, and APO modules. The architect will lead client engagements, define technical strategies, and ensure alignment with business outcomes. **Key Responsibilities:** Lead architecture and design of ServiceNow solutions for Source-to-Pay workflows, including Sourcing and Procurement Operations (SPO), Supplier Lifecycle Operations (SLO), and Accounts Payable Operations (APO). Collaborate with stakeholders to define business requirements and translate them into technical specifications and user stories. Design interaction layers for portals, case management, and integrations with financial systems and S2P applications. Conduct workshops to re-engineer finance and supply chain processes, identifying automation opportunities and pain points. Provide governance and mentoring to delivery teams, ensuring adherence to best practices and platform standards. Support integration with third-party systems such as ERP, ICertis, EDW, and risk management platforms 6. Develop and maintain architecture documentation, including solution blueprints and configuration guides. Participate in agile sprints, MVP launches, and continuous innovation cycles to refine and expand solution capabilities. **Required Qualifications:** 5 years of experience in ServiceNow architecture and implementation, with a focus on finance and supply chain domains. Deep understanding of ServiceNow SPO, SLO, APO modules and their configuration. Experience integrating ServiceNow with ERP, procurement, and financial systems. Strong knowledge of Source-to-Pay processes and supplier lifecycle management 3 4. ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) in relevant modules. Proficiency in scripting (JavaScript), REST/SOAP APIs, and Flow Designer. **Preferred Qualifications:** Experience with DocIntel AI, Supplier Risk Screening, and GRC/IRM scopes 6. Familiarity with agile methodologies and DevOps practices. Strong communication and stakeholder engagement skills. Experience in consulting and client-facing solutioning. **Key Competencies** Strategic solution design Financial and procurement process expertise Integration and automation Governance and compliance Agile delivery and MVP planning Stakeholder management **Life at Capgemini** Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer: + Flexible work + Healthcare including dental, vision, mental health, and well-being programs + Financial well-being programs such as 401(k) and Employee Share Ownership Plan + Paid time off and paid holidays + Paid parental leave + Family building benefits like adoption assistance, surrogacy, and cryopreservation + Social well-being benefits like subsidized back-up child/elder care and tutoring + Mentoring, coaching and learning programs + Employee Resource Groups + Disaster Relief **About Capgemini** Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of 22.1 billion. Get the future you want | ***************** **Disclaimer** Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Click the following link for more information on your rights as an Applicant http://*****************/resources/equal-employment-opportunity-is-the-law Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini. **Job:** _Infrastructure_ **Organization:** _CIS US P&C_ **Title:** _Principal Service Management Consultant - ServiceNow Subject Matter Expert - Finance & Supply Chain (Source to Pay Operations)_ **Location:** _IL-Chicago_ **Requisition ID:** _081291_ **Other Locations:** _US-NJ-Bridgewater, US-GA-Atlanta, US-TX-Houston, US-NY-New York, US-TX-Dallas_

Must have hands-on experience working with Teamcenter Teamcenter Admin with experience deployments, upgrades, DevSecOps/CI-CD Java / J2EE and C / C++ programming languages - Advanced Eclipse framework IDE - Functional Siemens Teamcenter PLM BMIDE (Business Model Integrated Dev. Environment) - Functional Siemens Teamcenter PLM ITK (Integrated Toolkit) - Advanced Siemens Teamcenter PLM SOA (Service Oriented Architecture) - Functional Siemens Teamcenter PLM Workflow / Custom Handler development - Advanced NX UFUNC programming Experience with scripting languages like Shell/Perl/python/TCL. Base Salary Range: $100,000 - $150,000 per annum #LI-SV2 #LI-KUMARAN

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Electronic Repair Technician What does a successful Electronic Repair Technician do at Fiserv? You will join the team at our Stafford, TX location and receive training on how to repair our world class Print Production equipment. You will perform difficult and complex technical maintenance duties. Your role will involve following a preventative maintenance schedule for our production machines and electrical/electronic equipment. Additionally, you'll need to ensure the completion of your assigned maintenance work orders and regularly check the progress of your work throughout the facility. As a valued member of our team, you will be provided opportunities to continue your company paid education with a local area college. You will gain maintenance repair insight with on-the-job training to learn how to troubleshoot and repair over 20 different specialized print production equipment. We provide the tools on-site that you will need to complete the assigned tasks; while ensuring you have the support needed to advance your career with us. What you will do: * Perform disassembly, repair, or replacement of parts and/or production equipment * Conduct fitting and alignment of mechanical components for proper functioning * Utilize troubleshooting techniques to provide temporary and long-term fixes to minimize downtime * Diagnose and correct maintenance issues on Statement and Invoices Equipment, Mail Inserters, Cut Sheet Printers and Laser Printers * Analyze and interpret schematic diagrams for electronic troubleshooting What you will need to have: * A high school diploma or GED required * 3+ years of progressive maintenance repair and electronic/mechanical troubleshooting * Willing to go back to school to earn degree or certification * Mechanical aptitude * Experience using a computer for data entry * Experience with using hand tools like drill, screwdriver, and soldering equipment What would be great to have: * Associate degree in Electronic Technology, Industrial Maintenance, or Mechatronics or equivalent Military training and background * 5+ years of production maintenance with electronic repair experience * Experience with IP5000, HP Roll-to-Roll printer, Ricoh Cut Sheet Printers * Experience with BlueCrest, APS, MPS, and EPIC inserting equipment * Experience with APEX or Criterion sorters Important information about this role: * You will work a schedule of the following: * 10:30 pm to 7:00 am, Sunday - Thursday or Tuesday - Saturday, with overtime as needed * You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate. Thank you for considering employment with Fiserv. Please: * Apply using your legal name * Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact *******************. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address. Apply Now #FiservProud Corporate Social Responsibility Global Leadership Unique Suite of Solutions Benefits * Medical, Vision and Dental Benefits Comprehensive benefit plans to suit your unique needs * Fuel Your Life Wellness Program Resources to elevate your well-being * 401k, Employee Stock Purchase Plans and Incentives & Bonuses When Fiserv performs well, so does your financial health * Employee Resource Groups Celebrating inclusion in the workplace * Paid Time Away Providing the time off to manage personal needs

Must Have Technical/Functional Skills * Excellent communication skills with all levels of management * Strong technical abilities with ETL experience * Record of past success in Process Design * Jira experience Roles & Responsibilities Strategic Advisory: * Analyze business requirements and suggest recommended metrics to develop to leadership * Provide subject matter expertise on industry best practices. * Evaluate feasibility and resource requirements for proposed metrics initiatives Project Coordination & Tracking: * Centralize all metric development requests and maintain comprehensive project tracking * Provide weekly progress updates on deliverable timelines to stakeholders * Coordinate with technical teams to ensure realistic timeline estimates and resource allocation * Monitor project milestones and proactively address potential delays or blockers Salary Range: $115,000 - $125,000 a Year TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-SP1

**Job Title** : Senior Service Management Consultant - IT Workflows / CMDB/CSDM **Location** : Chicago, IL; Atlanta, GA; Houston, TX; Dallas, TX; New York, New York; Bridgewater, New Jersey **Travel** : up to 25% but mostly infrequent **Job description:** ServiceNow Developer - IT Workflows / CMDB/CSDM **Key Responsibilities** : Design and develop CMDB data models, CI classes, and relationships in ServiceNow. Implement and maintain Discovery and Service Mapping to populate and update the CMDB. Integrate external data sources with the CMDB using APIs, MID Servers, and ETL tools. Ensure data integrity, normalization, and compliance with CMDB governance policies. Collaborate with stakeholders to define CI requirements and support ITSM, ITOM, and other ServiceNow modules. Develop and maintain CMDB health dashboards, audits, and reconciliation processes. Troubleshoot and resolve CMDB-related issues, including data quality and performance. Document CMDB architecture, processes, and procedures. Stay current with ServiceNow platform updates and CMDB best practices. **Required Qualifications:** Bachelor's degree in Computer Science, Information Systems, or a related field. 3 years of hands-on experience with ServiceNow CMDB / CSDM development and administration. Strong understanding of CMDB / CSDM data models, CI classes, and relationships. Experience with ServiceNow Discovery, Service Mapping, and MID Server configuration. Proficiency in scripting (JavaScript, Glide) and ServiceNow APIs. Familiarity with ITIL and Configuration Management processes. Strong analytical and problem-solving skills. Excellent communication and documentation abilities. Preferred Qualifications: ServiceNow Certified System Administrator (CSA). ServiceNow Certified Implementation Specialist - CMDB / CSDM or Discovery. Experience with third-party integration tools (e.g., SCCM, SolarWinds, Qualys). Knowledge of ITOM, ITSM, and Asset Management modules. Experience in Agile/Scrum environments. **Life at Capgemini** Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer: + Flexible work + Healthcare including dental, vision, mental health, and well-being programs + Financial well-being programs such as 401(k) and Employee Share Ownership Plan + Paid time off and paid holidays + Paid parental leave + Family building benefits like adoption assistance, surrogacy, and cryopreservation + Social well-being benefits like subsidized back-up child/elder care and tutoring + Mentoring, coaching and learning programs + Employee Resource Groups + Disaster Relief **About Capgemini** Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of 22.1 billion. Get the future you want | ***************** **Disclaimer** Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Click the following link for more information on your rights as an Applicant http://*****************/resources/equal-employment-opportunity-is-the-law Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini. **Job:** _Infrastructure_ **Organization:** _CIS US P&C_ **Title:** _Senior Service Management Consultant - IT Workflows / CMDB/CSDM_ **Location:** _IL-Chicago_ **Requisition ID:** _080693_ **Other Locations:** _US-NY-New York, US-NJ-Bridgewater, US-GA-Atlanta, US-TX-Houston, US-TX-Dallas_

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Senior Financial Analyst, Print About your role: You will join a Corporate FP&A team at Fiserv that supports product and go-to-market decision-making for payment and fintech solutions. The role delivers financial analysis, forecasting, and reporting to drive margin improvement and strategic investment decisions. You will partner with product, sales, and operations teams to translate financial insight into measurable business outcomes. What you will do: * Develop and maintain complex financial models, forecasts, and scenario analyses to support planning and strategic initiatives. * Produce monthly and quarterly financial reports, perform variance and trend analysis, and identify drivers of performance. * Partner with cross-functional teams (product, sales, operations) to gather assumptions, validate forecasts, and support strategic business cases. * Automate reporting and build dashboards to improve data visibility and reduce manual reporting time. * Support month-end close activities, including journal entries, account reconciliations, and balance sheet analysis. * Prepare executive-level presentations and support senior leadership reviews with clear, data-driven insights. * Responsibilities listed are not intended to be all-inclusive and may be modified as necessary. Experience you'll need to have: * 2+ years of experience in financial and data analysis * Experience in financial modeling * Experience with budgeting and forecasting tools * Bachelor's degree in Accounting, Finance, Economics or a related field or an equivalent combination of education, work, and/or military experience. Experience that would be great to have: * Experience in accounting principles * Experience with ERP and financial systems such as Oracle NetSuite, SAP, or Workday Financials. * Experience working with multiple stakeholders in a fast-paced, deadline-driven environment, with proven ability to respond flexibly to changing priorities. How you'll work: * This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity. Sponsorship: * You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role. Benefits at Fiserv: * Fuel Your Life program to support physical, financial, social, and emotional well-being * Paid holidays and generous time away policies * No-cost mental health support through Employee Assistance Programs * Living Proof program to recognize your peers' extra effort with points used for rewards * Eight Employee Resource Groups to foster a collaborative culture * Unparalleled professional growth with training, development, and internal mobility opportunities * Retirement planning and discounted shares with the Employee Stock Purchase Plan * Medical, dental, vision, life, and disability insurance options available day one * Tuition assistance and reimbursement program * Paid parental, caregiver, and military leave #LI-CR1 #LI-Onsite This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate. Thank you for considering employment with Fiserv. Please: * Apply using your legal name * Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact *******************. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address. Apply Now #FiservProud Corporate Social Responsibility Global Leadership Unique Suite of Solutions Benefits * Medical, Vision and Dental Benefits Comprehensive benefit plans to suit your unique needs * Fuel Your Life Wellness Program Resources to elevate your well-being * 401k, Employee Stock Purchase Plans and Incentives & Bonuses When Fiserv performs well, so does your financial health * Employee Resource Groups Celebrating inclusion in the workplace * Paid Time Away Providing the time off to manage personal needs

We are seeking a skilled and detail-oriented ServiceNow Vulnerability Response Technical Architect to join our cybersecurity team. The ideal candidate will have hands-on experience with ServiceNow's Vulnerability Response module and a strong understanding of vulnerability management processes. This role is critical in helping us implement VR module to automate VM Process namely identify, assess, and remediate security vulnerabilities. Key Responsibilities: * Install, configure and maintain the ServiceNow Vulnerability Response module. * Integrate vulnerability data from external scanners (e.g., Qualys, Tenable, Rapid7) into ServiceNow. * Automate workflows for vulnerability triage, assignment, and remediation tracking. * Collaborate with IT and security teams to ensure timely resolution of identified vulnerabilities. * Develop and maintain dashboards and reports to monitor vulnerability trends and remediation progress. * Ensure compliance with internal security policies and external regulatory requirements. * Participate in vulnerability assessments and risk analysis activities. * Provide training and support to stakeholders on using ServiceNow Vulnerability Response features. Required Qualifications: * 10 - 15 years of relevant experience * Proven 3-year experience with ServiceNow Vulnerability Response module. * Familiarity with vulnerability scanning tools and integration methods. * Strong understanding of cybersecurity principles and vulnerability management lifecycle. * Experience with ServiceNow scripting (JavaScript, Glide API) and workflow automation. * Excellent analytical, problem-solving, and communication skills. * Ability to work independently and collaboratively in a fast-paced environment. Salary Range: $115,600-$130,000 a year #LI-AK1

Design, configure, and support SAP Master Data Governance solutions. Responsibilities include analyzing business requirements, implementing data models and workflows, ensuring data quality and compliance, and collaborating with cross-functional teams to optimize master data processes. One person needs experience with functional design for materials, one for customer, one for supplier, and one for finance (cost center, profit center, chart of accounts) Finance background (not technical developer or configuration) Ability to facilitate design workshops and understand business processes Functional expertise over technical skills Recommend best practice solutions, based on research of emerging products, services, protocols and standards. Works extensively with customers along with appropriate internal and external resources on the strategy/deployment/optimization of Product services and solutions Takes lead role in execution of projects Analyzing Technical requirements and environments Familiarity with adherence to standard change management procedures when introducing technical changes to production environments. Support activities needed to implement and maintain security policy & regulator guidelines Analyzing and documenting technical requirements Well verse with incident, problem, Change, SLA management Works collaboratively between Application Owner, other Enterprise Architect group and Technical Architects to define and describe solution. Strong ability and desire to learn new technologies and capability to drive innovation are absolute must Direct engagement with customer to provide support and understand customer needs Assist in responses to internal and external compliance audits, penetration tests and vulnerability assessments. Base Salary Range: $150,000 - $190,000 per annum TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-SV2 #LI-KUMARAN

The ServiceNow Business Analyst (BA) plays a critical role in bridging business needs with technical capabilities on the ServiceNow platform. This client-facing role involves gathering requirements, facilitating workshops, translating business logic into technical specifications, and supporting the implementation of ServiceNow solutions. **Key Responsibilities :** Requirements Gathering & Analysis Lead workshops to collect and document business and technical requirements . Translate complex technical specifications into business logic and vice versa. Collaborate with stakeholders to evaluate ServiceNow capabilities and enhancements. Documentation & Communication Create user stories, process guides, end-user documentation, and playbooks. Document enhancement requests and technical specifications. Maintain clear communication with stakeholders regarding status updates and feasibility assessments. Platform Expertise & Collaboration Maintain deep knowledge of ServiceNow modules including IT Workflows, CRM Workflows, HRSD, Security & Risk, AI, etc. Partner with ServiceNow developers and provisioning analysts to ensure alignment of business and technical objectives. Support UAT sessions and training for various client personas. Agile & Delivery Support Write user stories to be configured by technical developers. Work within Agile frameworks to support sprint planning and execution. Proactively identify risks, issues, and blockers and communicate through appropriate channels. Ensure deliverables are complete, consistent, and aligned with customer expectations. **Required Qualifications:** Bachelor's degree in Computer Science, Information Systems, or related field. 3 years of experience as a Business Analyst or Product Specialist in ServiceNow environments. ITIL Foundation Certification (v4). Strong oral and written communication skills. Proficiency in Agile lifecycle and tools like ServiceNow Docs and NowCreate. **Preferred Qualifications:** Experience with multiple ServiceNow applications (e.g., ITSM, HRSD, CSM, GRC). Familiarity with Common Services Data Model and Strategic Portfolio Management. Ability to work independently and manage multiple priorities. Key Competencies Business process reengineering Technical and functional documentation Stakeholder engagement Agile delivery and sprint planning ServiceNow platform knowledge Workshop facilitation and training **Life at Capgemini** Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer: + Flexible work + Healthcare including dental, vision, mental health, and well-being programs + Financial well-being programs such as 401(k) and Employee Share Ownership Plan + Paid time off and paid holidays + Paid parental leave + Family building benefits like adoption assistance, surrogacy, and cryopreservation + Social well-being benefits like subsidized back-up child/elder care and tutoring + Mentoring, coaching and learning programs + Employee Resource Groups + Disaster Relief **About Capgemini** Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of 22.1 billion. Get the future you want | ***************** **Disclaimer** Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Click the following link for more information on your rights as an Applicant http://*****************/resources/equal-employment-opportunity-is-the-law Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini. **Job:** _Infrastructure_ **Organization:** _CIS US P&C_ **Title:** _Service Management Consultant - ServiceNow Business Analyst_ **Location:** _IL-Chicago_ **Requisition ID:** _081290_ **Other Locations:** _US-NJ-Bridgewater, US-GA-Atlanta, US-TX-Houston, US-NY-New York, US-TX-Dallas_

Role: Business Development Director - Utilities The Business Development Director position is a key growth and transformation role within TCS' Market Unit, responsible for driving and executing Business Development strategies to acquire target clients across various industries. This is a sales role aimed at acquiring new clients. The candidate will leverage TCS's entire portfolio of services for targeted firms while working collaboratively with other market development, solutions teams and industry SMEs to generate demand and capture qualified opportunities. Job Description (Please provide summary of the position): * Shape new business opportunities and large deals for Utilities vertical. * Understand our client's industry and their business in the Utilities sector. * Bring together TCS ecosystem to structure innovation led partnerships with new clients. * Bring positive and scaled impact to our client's business through TCS' portfolio of services and solutions. * Establish cross functional CXO relationships and generate overall market momentum for TCS in the identified markets. * Achieve growth targets, originate deals, acquire new logos through proactive-demand generation, consultative selling and provide thought leadership to our prospects throughout their buying journey. Qualifications: * Demonstrated sales hunting experience with proven track record in building executive relationships, opening new accounts, creating large deals, and closing opportunities across multiple IT service lines. * Strong written and verbal communication skills are required. * Min 12-15 years of overall selling experience with knowledge of Utilities vertical. * Preferably should have worked in a leading IT services/consulting firm with experience in collaborating across global teams. * Direct industry experience of working with Utility companies is desirable. Salary Range: $180,000 - $220,000 a year #LI-AD1

Must Have Technical/Functional Skills: * The Lead for Application Support & Enhancement team will be responsible for the overall leadership and management of a 26-member team supporting and enhancing our SAP BusinessObjects and broader reporting ecosystem. * This is a hands-on leadership role requiring a blend of deep technical expertise in reporting platforms, exceptional people management skills, and a proven track record in running a large-scale, SLA-driven support operation. * The successful candidate will be accountable for service delivery, stakeholder satisfaction, team development, and the strategic transition of the support function from a reactive model to a proactive, continuous improvement model. Key Responsibilities: 1. Team Leadership & People Management (~26 FTEs): * Provide direct leadership, coaching, mentorship, and career development guidance to team managers and seniors analysts, fostering a culture of high performance, collaboration, and continuous learning. * Manage resource allocation, workload balancing, and capacity planning to ensure efficient support coverage and project delivery across the team. * Set clear objectives and KPIs, and manage all aspects of team performance. 2. Service Delivery & Operational Excellence: * Own the end-to-end delivery of application support services for the reporting portfolio, primarily based on SAP BO. * Define, monitor, and rigorously enforce Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Key Performance Indicators (KPIs) to ensure exceptional service quality. * Implement and champion ITIL best practices across Incident, Problem, Change, and Release Management processes. Utilize metrics to drive improvements. * Ensure all team deliverables are tracked, managed, and completed on time, communicating proactively with stakeholders on progress and priorities. 3. Stakeholder & Relationship Management: * Act as the primary point of escalation for major incidents, critical issues, and key business stakeholders. * Build and maintain strong, trusted relationships with business leaders to understand their strategic objectives and align support services accordingly. * Lead prioritization forums with business customers to align on backlogs, enhancement requests, and project timelines based on business value, risk, and resource capacity. * Provide regular, concise performance and service health reports to IT and business leadership. 4. Continuous Improvement & Strategy: * Move the team from a reactive support model to a proactive one by driving root cause analysis (RCA), permanent fixes, and knowledge management. * Identify opportunities for process optimization, automation, tool enhancement, and service improvement initiatives to increase efficiency and reduce incident volumes. * Collaborate with architecture and development teams on the future-state reporting roadmap, including platform stability, upgrades, and potential modernization efforts. * Manage the support budget for the team, inclu ding software, tools, and training. Required Qualifications & Skills: * Bachelor's degree in computer science, Information Systems, or a related field. Master's degree is a plus. * 12+ years of experience in IT application support, with at least 5 years in a leadership or management role overseeing a large team (25+ members). * Deep, hands-on expertise in supporting and administering the SAP BusinessObjects platform. Proficiency with other reporting tools (Tableau, Power BI) is highly advantageous. * Proven experience in managing a 24/7 support operation with stringent SLAs and a customer-centric ethos. * Expert knowledge of the ITIL framework. ITIL Manager or Expert certification is strongly preferred. * Demonstrated success in stakeholder management, vendor management, and managing senior-level business relationships. * Strong financial acumen with experience in budget management and forecasting. * Experience in Commercial real estate and loan services will be a very big plus point. * Excellent problem-solving, communication, and conflict resolution skills. Roles & Responsibilities: * Very senior professional capable of liaising directly with Customers. * Responsible for preparing work and requirements for the technical team. * Involved in strategy and planning across all portfolios. Generic Managerial Skills: * Strategic Leader: Ability to think strategically and translate business needs into operational plans. * Resilient Performer: Thrives in a fast-paced, high-pressure environment and can effectively manage crises. * Customer-Obsessed: Passionately advocates for customer experience within the team. * Developer of Talent: A genuine interest in mentoring, coaching, and growing team members. * Decisive: Ability to make informed decisions quickly, balancing data with practical experience. Salary Range: $38,000-$110,000 a year #LI-NS4

ITSM /CSM/GRC/SPM Architect Must Have Technical/Functional Skills ITSM: Experience in implementing ITIL processes (Incident, Problem, Change Management, etc.) in ServiceNow CSM: Responsible for designing and implementing ServiceNow Customer Service Management (CSM) solutions. They translate business needs into technical strategies, ensuring the solution aligns with ServiceNow best practices and optimizes customer service operations. Hands-on development to include creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules. GRC: GRC (SA) is responsible for leading a technical team through the deployment of a Contender Solutions Governance, Risk & Compliance project in ServiceNow SPM: ServiceNow SPM (Strategic Portfolio Management) Architect is a specialized role focused on designing, developing, and implementing ServiceNow solutions that align with an organization's strategic goals, particularly in the realm of IT business management Integration : Hands-on experience with integrating ServiceNow with other CMDB tools and enterprise monitoring systems Familiar with scripting technology such as JavaScript, PowerShell, Perl, wmi, ssh, python, Xpath, SNMP• App Engine : Expertise in Custom module implementations Working experience on Workflow administration, ServiceNow Reporting, Form/UI configurations, Notifications, data imports, custom scripting Experience in identifying opportunities for process automation and optimization using advanced ServiceNow features CTAs/ ServiceNow Certified Candidates Preferred Roles & Responsibilities Requirements Gathering and Process Mapping: * Conduct workshops with business and IT stakeholders , gather requirements, translate them into functional features. * Understand business needs and map them to ServiceNow capabilities, ensuring streamlined ITSM processes and systems aligned to industry best practices and standard. Solution and Architecture Design: * Design ServiceNow ITSM, SPM, CSM, GRC architecture collaborating with business teams and development teams * Define data; models, integrations, workflows, and UI experiences across ITSM and ITOM modules Implementation: * Lead and govern technical implementations across ITOM ( Discovery, Service Mapping, Visibility) and ITSM (Incident, Problem, Change, Request, CMDB) and CSM (Case Management, Entitlements, Contracts). * Ensure delivery aligns with defined architecture and standards. * Provide oversight on ServiceNow configuration, customization, and integrations. * Work effectively with geographically diverse teams (offshore) to deliver timely responses to clients and client account teams Reporting & Dashboards * Design custom and out-of-the-box performance analytics, report s, and dashboards Knowledge & Mentorship: * Guide and mentor development teams, BA teams, and platform administrators. * Create knowledge artifacts and reusable design templates. * Stay updated with new ServiceNow releases and ensure roadmap alignment. Pre Sales & Solutioning: * Support the pre-sales team with solutioning and effort estimation. * Provide product demos and support proof of concepts as required * Identify opportunities in customer landscape and advise customers on ServiceNow solution adoption roadmap Generic Managerial Skills, If any Strong communication, presentation and interpersonal skills Strong analytical and problem-solving skills Education Bachelors Salary Range: $120,000 - $200,000 a year #LI-DM1