Customer Service Representative jobs at Exotic Automation & Supply

Supervises the day-to-day operations of an assigned group in the New Hudson Customer Service department. Assists with leading a variety of related activities, including, but not limited to: contract management, directing department workflow, planning/scheduling and performing projects, training, and overseeing the teams' overall performance, development, and well-being while enforcing all policies and procedures. Essential Job Functions: Supervises and supports the day-to-day operations of an assigned Customer Service group with a complete understanding all aspects of the business tools, customer base, vendors, and products. Acts as a liaison between customers, sales, service, and accounting to resolve status, order placement, shipment, and billing issues. Contributes to employee satisfaction and development, including aspects of coaching, training, rewards and recognition, performance management, attendance administration. Assists with creating and refining procedures and processes which clearly define the workflow and tasks required to fulfill department objectives and ensure optimum customer service levels and performance. Review ongoing performance results to targets, activity reports to measure productivity and identify areas needing process improvement or retraining. Allocates group resources to maintain a balanced workload. Manages CSR schedules and timecards including scheduling and approving vacation time. Ensures all scheduling requirements are addressed including team meetings, department training or other off-line support projects. Fosters a continuous learning environment and engages with all employees on continuous improvement projects and activities. Ensures orders and quotes are processed in a timely fashion and procedures are followed. Assists with processing orders/quotes and providing back up support to members of the Customer Service team as required. Communicates with Sales Staff to ensure awareness of, and alignment with, goals and customer needs. Provides Voice of Customer feedback - identify barriers to success and work across the organization to drive issue resolution. Oversees customer issues to ensure effective short and long-term resolution. Assists with complex and escalated customer service situations, and management of complex projects (Contract Requotes, Transair projects, etc). Assists CSRs when alternative solutions are necessary to respond to internal or external issues including lead time exceptions, late-delivery notifications, pricing issues, returns and product availability. Pursues professional skills and educational development opportunities for self. Develops / tracks / reports supporting measurables. Supplemental Job Functions: Trains and enforces policies, rules and/or procedures of the corporation to facilitate continuous improvement. Provides and supports a positive work environment. Responsible for understanding and directing activities that support the Company Quality Manual, Associate Manual, Mission Statement, and any other policy or directive of the corporation. Responsible for continuous effort at developing, training, auditing, and improving procedures in the department responsibilities. Responsible for profitability of the company and attaining goals and objectives set forth by the Board of Directors. Participates in corporate onboarding and orientation programs. Performs other duties as assigned or requested. Knowledge, Skills and Abilities Required: Associate's degree, equivalent work-experience may be substituted. Seven (7+) years of customer service experience (industrial sales preferred). Two (2+) years of customer service leadership experience. Advanced customer orientation and ability to adapt to different types of personalities. Advanced understanding of PC and Industrial distribution software and supplier tools. Excellent customer service attributes. Advanced ability to solve problems and maintain attention to detail. Demonstrated leadership qualities and a collaborative mindset. Ability to thrive in a fast-paced environment and change focus and tasks quickly and efficiently. Organizational skills required to prioritize, plan and coordinate work activities and resources in area of responsibility. Interpersonal skills necessary to effectively communicate with associates, customers, business partners and management team. Demonstrated teamwork approach with superiors, peers and subordinates utilizing skills in oral communication, active listening, written and oral directions and cooperating with and assisting others when needed. Working Conditions: Normal business office environment with regular (up to 100% of work time) exposure to noise, dust, office equipment and supplies. Physical dexterity needed to bend, stretch, lift and reach. Ability to sit or stand for extensive periods throughout the day. Ability to perform basic office tasks using standard office equipment. Ability to use a keyboard and computer. Compensation & Benefits: Grade 13 Corporate Supervisor Bonus Program Class 1 Benefits This document is intended to describe the essential job functions and the knowledge, skills and abilities required. It is not intended to be an exhaustive statement of supplemental duties, responsibilities or non-essential functions. (Nor is it intended to reflect accommodations made under the Americans with Disabilities Act or other return-to-work programs).

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Remote - Call Center Customer Service Representative** **Medicaid Member Support - Tier 1** **For The State of Iowa** **You Need to Reside in the State of Iowa to be Eligible,** **Need to reside within an Hour of Des Moines, Iowa** **$18.00/ Hourly** **Paid Training** **Start Date January 20th, 2026** **Equipment Provided from Des Moines, IA office - Will be picking Equipment up from Location.** **Full-time Position with Full Benefits** Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Training Monday-Friday 8:00 am-5:00 pm 5-6 weeks **Shifts:** Monday - Friday 8:00 AM to 5:00 PM **Join the Conduent Customer Service Team** Come join us and grow with a team of people who will challenge and inspire you to be the best! **Working for you** Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. + $18.00 per hour pay rate (bi-weekly pay) + Paid Training with Equipment provided. + Full-time schedule (40 hrs. a week) + Career Growth Opportunities + PerkSpot- Employee discount program + Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally. **About the Role** + Act as initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. + Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles. + Accurately document enrollment requests and status changes + Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone. + Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies. + Provide clear, complete, accurate, and objective information based on a full understanding of program requirements. **Requirements** + Basic understanding of a call center environment in a customer service role and quality monitoring processes. + Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers. + Ability to problem solve through analysis and ongoing feedback. + Achieve results through knowledge, empathy, and commitment. + Ability to work with people of diverse backgrounds. + High School diploma or GED + Background required. + Must reside within 1 hour driving distance from Des Moines, IA **Those Successful in this role** : + Ability to problem solve through analysis and ongoing feedback. + Achieve results through knowledge, empathy, and commitment. + Ability to work with people of diverse backgrounds. + Ability to adhere to a break and lunch schedule + Excellent typing and grammar skills + Ability to navigate a computer + Ability to understanding/utilize policy. + Excellent customer service skills. + Excellent phone etiquette skills + Reliable internet access Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $18.00 per hour. ** ** \#Remote44 Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (********************************************************************************************** . Complete the form and then email it as an attachment to ******************** . You may also click here to access Conduent's ADAAA Accommodation Policy (***************************************************************************************** .

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Remote Customer Service Representative** $14.00 HR **_We are currently NOT hiring in the following geographies, including but not limited to:_** **AK, AZ, CA, CO, CT, DE, HI, IL, ME, MD, MA, MS, NJ, NY, OR, RI, TX, VT, and WA.** Are you passionate about helping others and delivering exceptional service? Join our dynamic team where you become the first point of contact for our client's customers. With paid training, competitive pay at **$14/hr** , and a range of incentives and benefits, you'll be empowered to make a real impact every day. **What We Offer:** + **Work From Home** + **Full Time Employment** (40 hours/week) + Must have flexibility to work any of our 8-hour shift schedules during our business hours. + **Business Hours:** Monday - Sunday, 24/7 + **Competitive Pay:** $14.00 starting on day one + Pay is $14/hour which may be below your state's minimum wage. Please take this into consideration when applying. + **Shift differential:** $1.50 per hour for hours between 6PM- 6AM + **Weekend Shift Differential:** $1.00 per hour (Sat and Sun, 6am-6pm) + **Incentive Plan:** Opportunity to earn up to an additional $350 per month after training, by meeting performance metrics (call quality, attendance, and schedule adherence). + **Career Growth:** Opportunities to advance your career in a supportive, innovative environment. + **Benefits:** Comprehensive benefit options and a great work environment that values your success. **What You'll Do:** + Efficiently manage a high volume of inbound calls in a fast-paced environment. + Listen actively to understand customer needs and offer clear, accurate information. + Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies. + Assist cardholders with inquiries regarding transactions and account statuses. + Process transactions efficiently via web-based applications and handle research requests with precision. + Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations. + Maintain in-depth knowledge of company and client programs, policies, and technology. + Support team operations during peak times or absences to help maintain seamless service. **What We're Looking For:** + A dependable team member with a strong work ethic who values punctuality and can commit to a consistent work schedule, including 100% attendance during our three-to-six-week paid training period. + An effective and confident communicator with strong written and verbal skills, able to clearly explain complex information and connect with customers in a professional manner. + A calm and composed professional who can navigate challenging conversations with empathy and efficiency. + A customer service enthusiast who excels in navigating multiple screens and applications while guiding customers to the best solution. + A tech-savvy problem solver who's comfortable learning and adapting to new tools and technologies. + A focused multitasker who thrives in a structured, high-volume call center environment. **Required Qualifications:** + Must be at least 18 years old and possess a High School Diploma or equivalent. + Must have 6 months of Customer Service, Call Center or Dispatch experience. + Complete a background check, credit check, and security fingerprinting. + Compliance with camera requirements for meetings and training. + **Internet Service:** Must have a verified, secure, reliable, and high-speed internet connection to support business needs. + **Work Area:** Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection. + **Equipment:** The company will provide all necessary computer equipment + **Internet Speed Test:** Must complete an internet speed test and achieve a minimum of **50 Mbps upload and 50 Mbps download** . + Working knowledge of computers and Windows applications. **Preferred Qualifications** : + 1+ years of previous call center experience \#Remote44 Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $14 per hour. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (********************************************************************************************** . Complete the form and then email it as an attachment to ******************** . You may also click here to access Conduent's ADAAA Accommodation Policy (***************************************************************************************** .

Competitive Pay: This position offers an hourly wage ranging from $23.80/hr. to $28.00/hr., depending on experience and qualifications. Customer Service Representative The primary objective is to provide unmatched customer experiences that influence a positive culture, safety first attitude, relationship building, and impacts revenue growth and profitability. The Customer Service Representative (CSR) provides support to the branch office, outside sales and service teams in office administration, inside sales and customer service. The CSR works with the service team to develop work scopes, obtain parts pricing and lead times and develop customer quotations. Essential Duties and Responsibilities: * Serves as primary contact for customers, assuring superior customer service levels are met and exceeded. * Timely processing and communication of all inquiries, quotes, and * Calling customers to follow up on quotes and orders, review sales history, and provide product information and suggestions. * Knowledge of account requirements and special situations; the ability to get results for * Gain specialized technical knowledge about our products and * Maintain knowledge of and utilize vendor portals * Maintain appropriate record keeping in ERP and CRM * Gather and provide information to sales and management team * Work cooperatively with other associates and departments; be a Team * Provide trouble-shooting assistance; assist with shipment issues; resolve product related problems * Follow up with customers to ensure that issues are resolved to their satisfaction * Be familiar with approved list of suppliers for goods and services * Internal and external collaboration on quotes for products/services with customers/outside sellers * Any other tasks assigned by lead/manager. Qualifications * Associate degree or equivalent from two-year College or technical school; or High School Diploma with two (2) years related experience. * Preferred experience and knowledge of industrial * Excellent customer relations and problem-solving skills * Strong verbal, written, and interpersonal communication skills * Detail oriented, including accurate data entry skills * Capable of working independently, as well as a team member * Interact with co-workers with a positive attitude to maintain a friendly and productive work environment * Must be proficient in Microsoft Office Suite (Excel, Word, Outlook, Teams) * Ability to understand written and oral English and be proficient with computer, email, spreadsheets and look up documents online * Ability to meet the physical requirements of the job * Ability to work in environments that may include: * Moving mechanical parts * Fumes or airborne particles * Painting chemicals and solvents * Electrical equipment Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Sitting: Prolonged periods of sitting at a desk * Standing: Mobility within an office environment for extended periods * Walking: Moving around the office * Lifting: Occasionally lifting and carrying up to 20 pounds Competencies To perform the job successfully, an individual should demonstrate the following competencies: * Adaptability - Ability to be flexible and adjust to changes in your work You can respond quickly to changing ideas, responsibilities, expectations, trends, strategies and other processes. Being adaptable also means possessing soft skills like interpersonal, communication, creative thinking and problem-solving skills. * Accuracy - Ability to detect errors in normal course of work by standard check or routine crosscheck. Errors resulting from inaccuracy would create minor confusion, delay or expense to correct the situation. * Dependability - Follows instructions, responds to management direction; Keeps * Initiative - Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. * Customer Service - Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance. * Problem Solving - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' * Planning/Organization - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans. * Communication and Interpersonal Skills - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Demonstrates group presentation * Collaboration - Ability to work with others to achieve a common goal; Building and maintaining relationships through shared responsibility, respect, and empathy.

can be located in the Auburn Hills or Zeeland Michigan locations. Provides customers with product and technical support. Support dealers and 12 Volt installers by answering questions via email, chat, social avenues, and phone. Installs various mobile electronics products for testing and evaluation. Assists in developing, and providing feedback on product issues, installation manuals, and varying other technical resources. Essential Job Functions: Responsible for providing product and technical support to Authorized Dealers, 12 Volt technicians, and consumers via e-mail, social media, telephone and live chat. Instruct technicians on the appropriate use and installation of 12V remote start and security and other mobile electronics related products. Escalate issues as necessary to the appropriate teams. Communicate with customers and leadership regarding product issues and follow-up to make sure fixes are applied and tested. Contribute to the achievement of set departmental goals, which include customer call hold-times, the percentage of calls answered by the department and quality of service. Ensure customer satisfaction by providing accurate information as requested in a timely and courteous manner. Provide product feedback or preventative action information to appropriate company representatives. Document technical support calls into our CRM database with details about the caller inquiries. Assist in the final testing of new products and providing feedback to product development team. Comprehensive knowledge of a Digital Multimeter, oscilloscope, and other 12V testing equipment. Ad hoc projects as assigned by management Education & Experience: High School Diploma or GED Mobile Electronics Certified Professional (MECP) certification required within first year upon hiring. Minimum 3 years of experience in the installation of mobile electronics equipment specializing in remote start, security and digital interface. Ability to learn quickly in an ever-evolving market. Excellent communication and customer service skills. Strong telephone etiquette. Availability to travel if necessary. Travel may consist of driving personal vehicle for local training and/or flying by air. Computer literate in a Windows Environment. Spanish speaking is a plus. VOXX is an EOE.

**About the Role** In this remote Customer Service Representative position at Morley, you'll be trained as an important liaison between car dealerships and car buyers for one of the world's most well-known automotive brands. If you're a great listener who is dedicated to going above and beyond for the customer, this could be the perfect role for you. Automotive knowledge not required! **_What You'll Do_** + Provide fantastic customer service via inbound and outbound conversations over the phone and using chat, email and the like + Use your computer skills to research requests and accurately record the details of your calls / contacts + Manage assigned cases from beginning to end by researching and assisting customers until case resolution + Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude **_Questions Before You Apply?_** Live chat with a Morley Talent Acquisition (TA) Specialist ( careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time (closed on some holidays) | TA will respond to after-hours questions the next business day). **Skills for Success** **_Required Skills_** + Excellent written and verbal communication skills + Ability to navigate a computer and the web + Typing skills (minimum 25 words per minute - Click here (**************************** to take a free typing test!) _(direct link to test: ******************** **_Eligibility Requirements_** + High school diploma or equivalent + Three or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers) + Available to work shifts within the call center's hours of operation: + Monday through Saturday + 8 a.m. to 9 p.m. Eastern time + Must be able to stick to the schedule reliably, as some queues are time sensitive **_Remote Work Requirements_** + Michigan resident + High-speed internet access at home that you are able to connect to via Ethernet or landline + Secluded and distraction-free work environment **_The Remote Experience_** Wondering what it's like to work for Morley from home? Check out this video (********************** to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused. (direct link to video: ********************** **Why Join Our Morley Family** The value of your employment is more than your paycheck. It's the combination of competitive pay, health benefits and other benefits Morley provides - your total compensation package. **_Health & Wellness Benefits_** + Medical and prescription coverage, including free annual physicals + Dental and vision insurance + Paid time off + Associate wellness program (earn a reward for getting your annual wellness checkup) + Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma) **_Financial Benefits_** + 401(k) with match + Flexible spending account + Life insurance + Short- and long-term disability insurance (company paid) **_Benefits to Make Your Life Easier_** + Teladoc: 24/7 online access to doctors + 24/7 nurse help desk + Patient advocacy: Free 24/7 help with benefit questions and claims issues + Family, financial and estate guidance (will) services **_About Morley_** Our mission is to deliver extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our Morley Family members and for the world-leading companies that partner with us. We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact ******************************* . Thank you for your interest in Morley. **_Notices_** + Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: **************************** and your right to work: ******************************** + Click here to view Morley's CCPA Notice for applicants in California: ******************************* + Click here to view Morley's privacy policy: ************************************************

Company Profile With more than 120 operations and approximately 20,000 employees worldwide, Precision Castparts Corp. is the market leader in manufacturing large, complex structural investment castings, airfoil castings, forged components, aerostructures and highly engineered, critical fasteners for aerospace applications. In addition, we are the leading producer of airfoil castings for the industrial gas turbine market. We also manufacture extruded seamless pipe, fittings, and forgings for power generation and oil & gas applications; commercial and military airframe aerostructures; and metal alloys and other materials for the casting and forging industries. With such critical applications, we insist on quality and dependability - not just in the materials and products we make, but in the people we recruit. PCC is relentless in its dedication to being a high-quality, low-cost and on-time producer; delivering the highest value to its customers while continually pursuing strategic, profitable growth. In 2016, Berkshire Hathaway, led by Chairman and CEO Warren E. Buffett, acquired Precision Castparts Corp. Job Description Metals Industry Customer Service Representative Job Summary: The Customer Service Representative is responsible for performing various customer service-related duties as needed to assist in meeting the sales and marketing department objectives, including resolving customer issues, order taking, order entry, expediting, customer correspondence, and shipping. Primary Responsibilities * Maintain the Sales and Marketing department order entry policies, procedures and customer files. * Serve as primary customer service contact for key accounts * Perform data entry for incoming orders. * Route copies of sales orders. * Review sales orders for compliance & accuracy to AS9100 standards. * Assist in monitoring the sales/operation plan and master schedule to identify changes or trends. * Monitor status of incoming customer material. * Issue credit memos and return goods authorizations. * Work with cross-functional teams to ensure on-time delivery and overall customer satisfaction. * Assist with activities for trade shows and other event participation. * Assist Director of Sales and Marketing with reporting activity. * Assist with shipping function and provide backup when required. * Lead efforts for managing finished goods and customer revert inventory. * Other duties as assigned. Education and experience - Required * High school diploma, GED, or equivalent, with a minimum of two (2) years' experience in customer sales and service in a manufacturing type of organization. Skills/Competencies * Proficient in data entry and computer skills. * Customer service mindset. * Excellent written and verbal communication skills. * Ability to work efficiently in a team environment. * Detail oriented. * Accurate. * Good organizational skills. * Initiative. * Analytical Capability. * Excellent verbal and written communication skills. * Excellent interpersonal and customer service skills. * Excellent troubleshooting skills * Excellent organizational skills and attention to detail. * Proficient with Microsoft Office Suite or related software * Ability to manage multiple priorities and work with personnel at all organizational levels. PHYSICAL DEMANDS Must be able to frequently remain in a stationary position. Must be able to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. Occasionally required to perform work in a manufacturing setting, occasional exposure high noise level and heat. While performing the duties of this job, the employee is frequently required to talk or hear; frequently required to stand, walk or sit; regularly required to use hands to finger, handle or feel and reach with hands and arms; occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, and depth perception. ADDITIONAL NOTES * The Company retains the right to change or assign other duties to this position. * All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. This position requires use of information or access to production processes subject to national security controls under U.S. export control laws and regulations (including, but not limited to the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR)). To comply with those regulations, this position may require applicants to be U.S. Persons (i.e., U.S. citizens, U.S. lawful permanent residents, protected individuals as defined by 8 U.S.C. 1324b(a)(3)), or eligible to obtain the required export authorizations from the U.S. Department of State or the U.S. Department of Commerce.

Job Type: Regular Become a part-time HP Customer Sales Representative! Pay: $19.00 per hour based on location and candidate experience Schedule: Flex Friday, Saturday, or Sunday (10-15 Hours Per Week) HP and 2020 Companies have partnered to hire an HP Customer Sales Representative in your area! In this role, you will assist in driving sales and creating buzz and excitement around the HP brand and products in your local big-box retailer(s). You will demonstrate products to customers and tailor demonstrations to their ideal needs. You will be responsible for building rapport with customers and professional relationships with store management and employees. Day-in-the-Life * Demonstrate HP products at a big box retail store * Engage and build rapport with customers by creating a memorable experience * Responsible for maintaining professional relationships with management and staff within assigned store * Train retail store associates on HP products and services * Maintain displays for cleanliness, functionality, and demo-readiness * Responsible for reporting and competitive insights What's in it for you? * Stable, weekly schedule * Next day pay on-demand with DailyPay * Friday, Saturday, or Sunday availability * Paid training completed online * $25 per month Technology Reimbursement * Represent one of the most environmentally friendly companies worldwide I'm Interested! What Qualifications Do I Need? * Be a problem-solving, tech-savvy enthusiast * Have an outgoing personality and be eager to learn * Be comfortable engaging with customers and demonstrating products with training * Ability to engage in a selling process that overcomes objections and connects with customer needs * Retail experience or customer service experience in electronics, tech or wireless a plus * Training or product demonstration experience a plus * 1-year job experience required About Company 2020 Companies is a premier outsourced sales and marketing agency launching and advocating new products and brands, penetrating new consumer segments, and executing sales and marketing strategies. 2020 trains our teams to succeed in any environment and equips them with the best technology and training to be flexible, engaging, and adept at solving problems. #TAYNP Job Description: * Sell products and services in a retail store, kiosk, and/or event environments * Maintain professional interaction with both customers and fellow employees * Meet or exceed personal sales goals on a monthly basis * Courteously welcome customers and offer assistance * Direct customers by escorting them to displays; assess needs and suggests products to fit those needs * Advise customers by providing information on products and services * Help customers make selections by building customer confidence * Accurately document and report sales * Contribute to team effort by accomplishing related results as needed * Responsible for accurately tracking and communicating all activity to Retail Operations * Ensure work station/kiosk is clean, well-organized, functional and presentable at all times * Responsible for submitting all paperwork completely and accurately Performance Measurements: * Regular and prompt attendance * Meet established monthly/weekly sales quota/goals * Customer/client satisfaction based on rejection percentage and substantiated complaints Qualifications: * High school diploma or equivalent required * Six (6) months prior sales, retail, telecom or marketing experience * Demonstrated knowledge of products and services * Excellent communications, presentation, interpersonal and problem-solving skills * Impeccable integrity and commitment to customer satisfaction * Ability to multi-task in a fast-paced, team environment * Must be available to work evenings, weekends and holidays as needed * Ability to maintain customer confidentiality What You Can Expect From 2020 Companies We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that's paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you. 2020's Commitment We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.

Gateway Services is North America's leading accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America, Gateway has built a solid reputation for providing compassionate and respectful aftercare for pets and the people who love them. Please visit Gateway Services Inc. to learn more about us. Pay Rate: $18/hr Work Hours: Mon-Fri 6am-2pm Location: Trusted Journey Pet Memorial 9193 W Houghton Lake Dr, Houghton Lake, MI 48629 Job Overview The Operations Team Member, reporting into the Operations Care Center Manager, is responsible for various activities ranging from operation of the retort, creating and packaging paw prints, engraving plaques and memorial items and processing and packaging cremated remains. The position works with a close-knit team within a care center. Duties & Responsibilities Perform a variety of daily duties such as; operating the retort, creating, and packaging paw prints, engraving plaques and memorial items, quality control, and processing and packaging cremated remains or what may be required from the Team Member from time-to-time. Assist with pick-ups/deliveries to pet parent homes, vet clinics, and animal hospitals using a company vehicle. Maintain daily cremation goals, producing cremains with an emphasis on compassion and excellence. Monitor equipment to ensure the process is working properly, making adjustments as needed and submits maintenance requests. Perform basic cleaning and housekeeping activities such as sweeping, mopping, vacuuming, and dusting. Clean and maintain equipment used in cremation procedures such as machines that grind bones into powder. Follow safety procedures to protect themselves and others from exposure to hazardous materials or dust particles. Other duties as assigned. Education, Training & Qualifications High school diploma or equivalent Minimum of 12 months experience in a service industry Valid Driver License may be required Skills & Abilities Passion for Pets - Caring, patient, kind, and empathetic. Customer Focus - Prioritize quality, safety, and ethics. Problem Solving - Developing Solutions and Quick Thinking Proven team player who is flexible and adaptable. Energetic, self-motivated, and results oriented. Good verbal communication skills. Excellent time management skills with a proven ability to meet deadlines. The ability to feel comfortable building and maintaining relationships with other industry professionals and pet parents; able to work independently or as part of a team. Safety - Committed to working in a safe environment, e.g., OSHA Strong attention to detail Working Conditions Regularly bending, stooping, crouching, kneeling, sitting, repetitive motion, hand/wrist/finger motion Regular lifting/moving 100+ lbs Regularly be exposed to elevated noise levels. Regularly be exposed to elevated heat levels. Regular handling of deceased pets. YOU'LL LOVE WORKING WITH US BECAUSE: The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with! OUR CORE VALUES: People First Exceed Expectations (HIT) Honesty, Integrity, Trust Be Passionate and Caring Continuously Improve WHAT YOU CAN EXPECT FROM US: Generous salary and benefits package includes: 3 national medical plans that pay 100% after the members' deductible and copays 2 national dental plans that cover many services at no cost to the plan members National vision plan Company paid Life/ AD&D and LTD for all full-time employees Chance to purchase additional Life/AD&D coverage at discounted rates Critical Illness, Accident and Pet insurance are offered as an employee's choice Tax savings account: HSA, Health and Dependent Care FSAs 401(k) Retirement plan Potential for Career Growth Employee Assistance Program Paid Holidays & Time Off A Sense of Community Great Hearts & Minds Scholarship Program Gateway Tuition Reimbursement Program Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee's cultural differences, life experiences, self-expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at *************************. New employees to Gateway will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov

**Job Title:** Area Customer Service Coordinator Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued clients. Your role will encompass supporting daily operations, implementing new services, and fostering a customer-centric environment, all while making a positive impact within your assigned geographical area. Get ready to be part of a dynamic team where your innovative spirit and future-focused mindset drive transformative change! **Roles and Responsibilities:** + Collaborate closely with management to enhance operational processes, ensuring compliance with best practices and driving continuous improvement through data-driven insights. + Assist in the seamless implementation of new customer accounts and service expansions, providing valuable support to Field Implementation Managers. + Infuse energy into every interaction, embodying a service-oriented approach that puts the customer first, while remaining open-minded and authentic in your engagements. + Be adaptable and accountable, embracing challenges with enthusiasm and owning your role in delivering exceptional service. **Qualifications Must Have:** + High school diploma with at least 12 months of relevant work experience + Flexibility and adaptability to meet the demands of a dynamic work environment, including the ability to travel between customer locations within a 40-50 mile radius. + Data-driven and innovative approach, alongside excellent communication abilities and a customer-centric mindset. ** ** **Qualifications Nice to Have:** + Additional education beyond high school is encouraged. + Ability to complete tasks with ease using your proficiency in the Microsoft Office suite and other computer operations. + Demonstrated with prior experience in customer service or related fields. + Commitment to personal growth and accountability through ongoing education and development opportunities. In this transformative role, you'll make a difference every day, contributing to our mission of excellence and client satisfaction. If you're ready to embark on a journey of growth, collaboration, and meaningful impact, we invite you to join our team as an Area Customer Service Coordinator. Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: + Choose from a broad selection of medical, dental, life, and disability insurance options. + Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. + Augment your education with team member tuition assistance programs. + Enjoy paid vacation time and paid holidays annually + Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

Job Title: Area Customer Service Coordinator Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued clients. Your role will encompass supporting daily operations, implementing new services, and fostering a customer-centric environment, all while making a positive impact within your assigned geographical area. Get ready to be part of a dynamic team where your innovative spirit and future-focused mindset drive transformative change! Roles and Responsibilities: Collaborate closely with management to enhance operational processes, ensuring compliance with best practices and driving continuous improvement through data-driven insights. Assist in the seamless implementation of new customer accounts and service expansions, providing valuable support to Field Implementation Managers. Infuse energy into every interaction, embodying a service-oriented approach that puts the customer first, while remaining open-minded and authentic in your engagements. Be adaptable and accountable, embracing challenges with enthusiasm and owning your role in delivering exceptional service. Qualifications Must Have: High school diploma with at least 12 months of relevant work experience Flexibility and adaptability to meet the demands of a dynamic work environment, including the ability to travel between customer locations within a 40-50 mile radius. Data-driven and innovative approach, alongside excellent communication abilities and a customer-centric mindset. Qualifications Nice to Have: Additional education beyond high school is encouraged. Ability to complete tasks with ease using your proficiency in the Microsoft Office suite and other computer operations. Demonstrated with prior experience in customer service or related fields. Commitment to personal growth and accountability through ongoing education and development opportunities. In this transformative role, you'll make a difference every day, contributing to our mission of excellence and client satisfaction. If you're ready to embark on a journey of growth, collaboration, and meaningful impact, we invite you to join our team as an Area Customer Service Coordinator.

Our client is seeking a passionate and knowledgeable Customer Service Representative. This position is primarily responsible for providing excellent customer service by responding to customer inquiries, assisting with the order or shipping process, and promoting the company products and services. The ideal candidate will have a service centric mindset, attention to detail, time efficient and remain calm under pressure. EDUCATION AND EXPERIENCE REQUIREMENTS High School diploma or equivalent (required) Some college education preferred Minimum of 1 year's customer service experience Passion for music and some experience with musical instruments preferred Basic computer literacy, including proficiency in using CRM systems, email, and other relevant software applications Strong communication and problem-solving skills Patience and the ability to handle challenging customer interactions Ability to manage multiple projects, prioritize tasks, and meet deadlines ESSENTIAL JOB FUNCTIONS Respond to customer inquiries via phone, email, chat, or in person in a professional and timely manner Display current knowledge of products and services and share recommendations to customers if applicable Assist customers with placing orders and tracking shipments Maintain customer records by updating account information accurately Handle customer complaints with care Follow up with customers to ensure resolution and satisfaction Escalate complex issues to appropriate supervisors as needed Establish and maintain strong rapport with customers by using positive language and anticipating their needs Meet or exceed performance goals, including customer satisfaction ratings and response time Maintain a positive, empathetic, and professional attitude toward customers at all times Participate in weekly sales training sessions Regular and routine onsite attendance BENEFITS Company paid medical/dental/vision insurance Company sponsored retirement plan Paid Time Off Health, dental, and vision insurance 401(k) with company match Generous paid time off and holidays Short- and long-term disability coverage Life insurance Employee discounts on instruments and accessories A collaborative and purpose-driven work environment

Job Type: Regular Become a part-time HP Customer Sales Representative! Pay: $19.00 per hour based on location and candidate experience Schedule: Flex Friday, Saturday, or Sunday (10-15 Hours Per Week) HP and 2020 Companies have partnered to hire an HP Customer Sales Representative in your area! In this role, you will assist in driving sales and creating buzz and excitement around the HP brand and products in your local big-box retailer(s). You will demonstrate products to customers and tailor demonstrations to their ideal needs. You will be responsible for building rapport with customers and professional relationships with store management and employees. Day-in-the-Life * Demonstrate HP products at a big box retail store * Engage and build rapport with customers by creating a memorable experience * Responsible for maintaining professional relationships with management and staff within assigned store * Train retail store associates on HP products and services * Maintain displays for cleanliness, functionality, and demo-readiness * Responsible for reporting and competitive insights What's in it for you? * Stable, weekly schedule * Next day pay on-demand with DailyPay * Friday, Saturday, or Sunday availability * Paid training completed online * $25 per month Technology Reimbursement * Represent one of the most environmentally friendly companies worldwide I'm Interested! What Qualifications Do I Need? * Be a problem-solving, tech-savvy enthusiast * Have an outgoing personality and be eager to learn * Be comfortable engaging with customers and demonstrating products with training * Ability to engage in a selling process that overcomes objections and connects with customer needs * Retail experience or customer service experience in electronics, tech or wireless a plus * Training or product demonstration experience a plus * 1-year job experience required About Company 2020 Companies is a premier outsourced sales and marketing agency launching and advocating new products and brands, penetrating new consumer segments, and executing sales and marketing strategies. 2020 trains our teams to succeed in any environment and equips them with the best technology and training to be flexible, engaging, and adept at solving problems. Job Description: * Sell products and services in a retail store, kiosk, and/or event environments * Maintain professional interaction with both customers and fellow employees * Meet or exceed personal sales goals on a monthly basis * Courteously welcome customers and offer assistance * Direct customers by escorting them to displays; assess needs and suggests products to fit those needs * Advise customers by providing information on products and services * Help customers make selections by building customer confidence * Accurately document and report sales * Contribute to team effort by accomplishing related results as needed * Responsible for accurately tracking and communicating all activity to Retail Operations * Ensure work station/kiosk is clean, well-organized, functional and presentable at all times * Responsible for submitting all paperwork completely and accurately Performance Measurements: * Regular and prompt attendance * Meet established monthly/weekly sales quota/goals * Customer/client satisfaction based on rejection percentage and substantiated complaints Qualifications: * High school diploma or equivalent required * Six (6) months prior sales, retail, telecom or marketing experience * Demonstrated knowledge of products and services * Excellent communications, presentation, interpersonal and problem-solving skills * Impeccable integrity and commitment to customer satisfaction * Ability to multi-task in a fast-paced, team environment * Must be available to work evenings, weekends and holidays as needed * Ability to maintain customer confidentiality What You Can Expect From 2020 Companies We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that's paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you. 2020's Commitment We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.

Managed Services/Office Operations

Details: Stefanini Group is hiring! Stefanini is looking for a Cloud Data Messaging Services Specialist, Dearborn, MI (Onsite) For quick apply, please reach out Saurabh Kapoor at ************/**************************** We are looking for Cloud Data Messaging Services Specialist that provide platform services to modern scalable, decoupled, and resilient cloud-native applications. Currently, Cloud Data Messages Services leverage technologies like GCP PubSub and Confluent Kafka Cloud. This position Cloud Data Messaging Services Specialist for GCP PubSub and Confluent Kafka Cloud requires abreast of the continual evolution of cloud data messaging technologies and understanding how GCP messaging services like Pub/Sub, alongside Kafka, integrate with other native services like Cloud Run, Dataflow, etc. Responsibilities Develop, Improve and support Infrastructure as Code (IaC) practices. Providing highly scalable and available infrastructures. Implement and enhance SRE practices. Develop, integrate and enhance automations for the services and its management. Enabling real-time data processing and event-driven architecture. Collaborate with many application DevOps teams, as well as product vendors. Develop automated processes to simplify the adoption and improve experiences for application development teams. Identify opportunities for adopting new data streaming technologies and patterns to solve existing needs and anticipate future challenges. Create and maintain Terraform modules and documentation for provisioning and managing Pub/Sub topics/subscriptions, Kafka clusters, and related networking configurations, often with a paired partner. Improve continuous integration tooling by automating manual processes within the delivery pipeline for messaging applications and enhancing quality gates based on past learnings. Monitor application logs, metrics, and alerts to proactively identify and resolve issues in cloud resources and infrastructure, ensuring high uptime and optimal performance. Ensure cloud systems are configured correctly, run efficiently and remain secure against potential threats. Ensure the availability and reliability of cloud services on public and private cloud platforms through proactive monitoring and incident response. Own and drive end to end technical resolution of critical incidents which might need involvement from multiple parties and ensures the right collaboration and communication. Implement disaster recovery and backup strategies to protect critical data and configurations and perform periodic full-scale tests to verify plans and make improvements. Ensure compliance with industry regulations and maintain clear and up-to-date documentation for cloud infrastructure and procedures. Recommend solutions to improve availability, performance, incident resolution, observability and supportability. Details: Experience Required 5 years of experience in IT Operations, and with Infrastructure Automation / DevOps. 2 years of experience utilizing cloud Data Messaging services (GCP PubSub, Confluent Kafka). 2 years of experience in any Public Clouds or On-Prem Cloud Services Automation and launching Infrastructure or application services. 2 years of experience in Terraform IaC. 2 years of experience in Python or PowerShell or Bash Shell Scripting Experience in CI/CD pipelines using Jenkins, Cloud Build or RedHat Tekton Strong understanding of Identity and Access Management Experience in authentication and authorization services like Oauth2, AD, LDAP, ADFS, SSL. Familiarity with networking (NAT, firewalls, basic routing, load balancing, etc.). SRE principles, monitoring tools and integration (Grafana, Dynatrace) Experience Preferred Experience with code-level troubleshooting with Java, Sprint, NodeJS, or similar language a plus Experience with Chatbot development Experience with Agentic AI, ADK, MCP Education Required Bachelor's Degree **Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives*** Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We also speak with you about the process, including interviews and job offers. About Stefanini Group The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than four hundred clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are a CMM Level 5 company. #LI-SK2 #LI-ONSITE

Welcome to Mann IT, where we lead the charge in IT managed services! Our innovative and comprehensive solutions empower organizations to thrive in the digital era. With a commitment to kindness and customer satisfaction, our team of skilled customer service technicians is dedicated to excellence and innovation. Position Overview: Join the Mann IT family as a Managed Service Specialist and be the hero our clients need! If you're a proactive, tech-savvy individual who loves solving problems and making people smile, this is the perfect role for you. Dive into a world where you'll tackle on-site troubleshooting, handle help desk tickets like a pro, and take on exciting projects. Plus, you'll get to learn and master new technologies, including the latest in cybersecurity tools and strategies. Your Superpowers: Client Interaction: Be the friendly face our clients can count on, listening with empathy and patience. Communicate tech stuff in plain English, without the jargon, and be ready to explain things multiple times if needed. Celebrate the diverse backgrounds and skills of our clients, making them feel confident and respected. On-Site Installations: Perform superhero-level on-site installations of hardware, software, and network systems. Ensure seamless integration of cutting-edge technologies with existing infrastructures. Help Desk Support: Respond to help desk tickets with lightning speed and efficiency. Troubleshoot hardware and software issues remotely or on-site, minimizing client downtime. Follow our easy-to-use procedures for ticket, time, and expense entries. Technical Documentation: Keep meticulous records of your on-site installations and configurations. Provide detailed and clear reports and updates to clients and internal teams. Team Collaboration: Work with our dynamic team to solve complex technical puzzles and create innovative solutions. Training and Education: Offer basic training to end-users on shiny new IT systems and technologies. Stay on top of industry trends to contribute to our company's ongoing development and security initiatives. Physical Requirements: Lift and carry up to 20 pounds of equipment (channel your inner superhero!). Perform tasks that may require bending, stooping, and reaching. Occasionally climb ladders and use lift equipment. Spend most of the day standing while on-site. Complete other exciting tasks as assigned by management. Qualifications: Minimum of 1 year of experience in IT support, on-site installations, and help desk functions. Proficient in troubleshooting hardware and software issues using RMM and other MSP dashboard tools. Familiarity with PSA software for managing time and tickets (e.g., ConnectWise, AutoTask). Strong knowledge of operating systems, networks, and IT security. Excellent communication and interpersonal skills, with an emphasis on patience and humility. Ability to work independently and as part of an awesome team. Perks: Unlimited vacation! That's right, take the time you need to recharge and come back ready to rock. Unlimited Sick and Mental -because we believe that when you're at your best, both mentally and physically, you can do your best work. Take the time you need to recharge and come back stronger, knowing that your health always comes first. A Quick Note About Timing: We might not have an exact opening with your name on it today-but that doesn't mean we won't tomorrow. We're actively building a pipeline of talented people we can call on as our team grows. Think of this as your chance to get on our radar early. If you're a good fit, we'll keep the conversation going! Mann IT is an equal-opportunity employer. We celebrate diversity and encourage candidates from all backgrounds to apply. Ready to embark on this adventure with us? Apply now and let's make IT magic together!

Rochester, Michigan OneStream Software LLC Benefits Offered Vision, Medical, Dental, Life, 401K Employment Type Full-Time ABOUT THE JOB Our company mission statement reads as follows, "Every customer will be a reference and a success with OneStream Software." At the center of this mission statement, are our Customer Success Representative (CSR). CSR's focus on customer relationship retention and optimization. Each CSR is responsible for multiple customer accounts; the number depending on such factors as the size of the customer or seniority of the CSR. The CSR will be responsible for day-to-day customer success activities spanning from the initial stages of onboarding to continued engagement and retention. The CSR will have an in-depth understanding of each customer's overall business requirements and act as a consultant to determine how the various OneStream Marketplace solutions and features can meet their needs. The CSR will also partner with other OneStream teams on initiatives that address customer needs, product utilization, and improving departmental efficiency to help meet company goals. The CSR team is an integration of functions and activities of Marketing, Sales, Professional Services, Training, and Support. They are the primary point of contact for customers and must stay in close contact with the customer's evolving needs. Sometimes referred to as a Customer Advocate, the CSR gives voice to our customer's feedback, reviews and assesses their project progress, and offers recommendations based on results. CSR's ensure the highest level of customer satisfaction and return on investment while enhancing the customer experience. To be successful in this role, you must be passionate about customer success, flexible, and adaptive to change. RESPONSIBILITIES Manager Customer Relationships: Ensuring customer growth, satisfaction, and retention within the assigned portfolio of accounts (demand generation, on-boarding and/or customer success focused). Build, maintain, and execute on account plans for each assigned account and coordinate appropriate internal resources for delivery. Drive close collaboration with implementation partner during the launch phase to facilitate successful handover to support. Attend key design review sessions, review project milestones, attend key project management sessions. Understand service agreement terms of each customer contract and ensure the work is completed and delivered to the customer on or before the deadline. Develop strong relationships with all key decision makers and influencers across each customer in your portfolio. Uncover and mitigate any risk that threatens each customer's growth, satisfaction, or renewal; conceive and execute risk mitigation plans. Schedule stakeholder calls. Educate both new and established customers on general OneStream functionalities and best practices as well as new features as they become available. Collaborate effectively with the Sales organization to close incremental revenue and secure long-term renewals. Serve as a customer advocate while effectively collaborating with internal, cross-functional teams including Product Management, Sales, Marketing, Engineering and Finance. Keep management informed of progress and obstacles related to customer accounts, seeking feedback as necessary and responding appropriately to improve work performance and optimize customer success. Become an expert on OneStream product solutions as well as customer use cases and use this knowledge to identify and solve customer pain points through adoption of new OneStream products and features. Our customers are fanatical about our service, product, and team. It is your responsibility to build and maintain that customer experience for all customers in your portfolio. Educate customers on any new XF MarketPlace solutions and material on OneStream Academy. Use customer management tools to track customer communication, issues and metrics. Technical Expertise: Champion customer enhancement requests by confirming the details and requirements of the enhancement and clearly articulating those details to the appropriate teams. Maintain thorough knowledge of OneStream product solutions, features, and target markets and keep up with continuous product releases by participating in formal and informal trainings. Work closely with product and engineering teams to ensure customer feedback is being incorporated into development decisions. Demonstrate a willingness to quickly learn new tools and applications, product solutions, rules and regulations and business best practices. Advance Internal Initiatives: Support initiatives that address customer needs, product utilization, and improving team efficiencies to help meet company goals. Collaborate with other internal teams such as Sales, Marketing, and Knowledge Management to provide subject matter expertise as new products and services are rolled out to customers. Provide feedback to Product Management and Engineering regarding customers' emerging or unmet product needs. Enhance team efficiencies through knowledge sharing activities, mentoring new hires and assisting other team members. QUALITIES OF A SUCCESSFUL CANDIDATE Formal Education and Certification Four-year college degree in fields such as (but not limited to) Accounting, Business, Finance, Information Systems, or CIS, or equivalent work experience Knowledge and Experience Two to three years of experience in the software industry. Demonstrated experience as successful Account Manager or Customer Success Representative supporting multiple customers and following up on all their needs. Demonstrated experience in identifying and mapping the customer org structure with ability to bridge turnover at any level of the organization. Personal, adaptable, and flexible with the ability to work successfully in a high-energy, fast paced, rapidly changing environment is necessary; must be able to multi-task and manage multiple projects, processes, programs, and procedures simultaneously while working under pressure to meet deadlines, organizational goals and initiatives. Extensive experience working in a team-oriented, collaborative environment. Ability to effectively operate independently or in a team environment. Ability to present ideas in business-friendly and user-friendly language. Outstanding MS Office skills, specifically with Excel. Personal Attributes Strong leadership skills. Excellent interpersonal and communication skills. Exceptional listening skills. Strong organizational and planning skills. Highly self-motivated and directed. Keen attention to detail. Proven analytical, evaluative, and problem-solving abilities. Exceptional customer service orientation. Able to exercise independent judgment and problem-solve. High stress tolerance. OneStream Software is an Equal Opportunity Employer.

**PLEASE SEE FULL JOB DESCRIPTION ATTACHED

The Custom Print Coordinator manages artwork for prospective jobs and produces them. The coordinator performs a variety of tasks in addition to artwork design and composition including but not limited to processing orders, production, customer service, department and computer operation, managing inventory. Responsibilities 50% Printing and Embroidery Machines Operation * Utilize printers and embroidery equipment for operations related to production for custom products. * Responsible for maintenance of printers and equipment. 20% Inventory Management * Manage inventory levels within department. * Move inventory accordingly to maintain and fulfill orders. * Unpack/Prepare product for production and repack product for shipment after production. * Sustain and distribute report of shipments, orders, and production schedule. 20% Graphic Design * Convert mockups/designs to production ready formats. * Create designs/mockups for custom print jobs. * Work with customers on design related and other customer service-oriented inquiries. 10% Other duties as assigned. Skills * Critical and creative thinking * Detail oriented and organized. * Ability to multi-task and work within a fast-paced environment * Flexible and agile Experience with the following software packages: * Adobe Creative Suite (Illustrator, Photoshop, InDesign, and Acrobat) * Microsoft Office * CorelDraw Preferred Experience: * Roland UV Printers * Epilog Laser Engravers * Commercial Embroidery Machinery * Ability to work in a standing position for extended periods of time. (Packing/Unpacking product and running the machines requires mobility * Strong written, telephone, and interpersonal contact skills Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Education and Experience: Associate degree in Graphic Design or Art preferred or relevant experience. 2+ years of graphic production/design experience or commercial embroidery production preferred. * Language Skills: Ability to read, write, and verbally communicate effectively and professionally with other business departments, customers, guests, and vendors. Ability to diplomatically deal with difficult situations, while exhibiting a consistent level of professionalism. * Physical Demands: While performing the duties of this job, the employee is regularly required to sit or stand for 2-4 hours at a time; type, reach, manipulate computer and phone systems, talk and hear. Employees might be required to lift heavy boxes or objects up to 50 lbs. (Please note management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands). ZAGG Brands is an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business need-regardless of race, color, religion, sex, gender identity, sexual orientation, age, disability, veteran status, or any other protected characteristic.