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Field Service Technician jobs at Exotic Automation & Supply

- 63 jobs
  • Licensed Field Service Rep - Petoskey, MI

    Acg 4.2company rating

    Petoskey, MI jobs

    Join America's most trusted brand with over 100 years of service. Why Choose AAA The Auto Club Group (ACG) ACG offers excellent and comprehensive benefits packages: · Medical, dental and vision benefits · 401k Match · Paid parental leave and adoption assistance · Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays · Paid volunteer day annually · Tuition assistance program, professional certification reimbursement program and other professional development opportunities · AAA Membership · Discounts, perks, and rewards and much more A DAY IN THE LIFE of a Field Insurance Service Representative The Auto Club Group is seeking a Field Insurance Service Representative who will provide a high level of support to the Insurance Agency and members by servicing existing insurance accounts. · Perform retention calls, process applications, renewals, amendments, resolve customer problems, as well as selling membership and financial products (credit cards) · Provide price quotes on all insurance products and factor in all applicable rules (underwriting, business, etc.) and discounts to complete the sale · Take insurance payments (initial, installment, lapse, or reinstatement) · Respond to customers' insurance inquiries and explains product features and Auto Club Group service advantages to potential customers for the purpose of promoting and selling various insurance, membership, and financial products · Refer to agent when appropriate · Recognize and promote cross-sale opportunities within the context of servicing a change to an existing member's policy and provide efficient processing of customer policies, endorsements, and status and coverage changes in accordance with state rules and corporate policies and procedures · Provide customer assistance through the performance of sales processing activities and assists management and agents when applicable · Conduct outbound promotional and retention call activities per management request and provides general promotion of Auto Club Group products and services following established guidelines · Participate in a team environment to promote customer satisfaction and consistent service following the customer service model · Receive and resolve member/customer complaints and seeks assistance from management in complaint resolution as necessary · Participate in office events developed to generate insurance revenue, improve member awareness of products, and support local community activities · Fulfill, maintain and service insurance policies · Respond to inquiries regarding insurance availability, eligibility, coverage. Prepare insurance proposals, policy changes, transfers, and billing clarification · Contact members or insureds regarding the renewal of delinquent memberships, late premium payments and to solicit reinstatements in the event of policy cancellations · Verify new business applications · Refer relevant members/insureds to other lines of business (i.e. Travel and Life) · Process insurance and membership payments · Update electronic member information · Maintain filing systems and provide other general Agency support HOW WE REWARD OUR EMPLOYEES Starting hourly wage of $23.00 - $25.50 per hour, based on experience WE ARE LOOKING FOR CANDIDATES WHO Required Qualifications: · A Current Property & Casualty Insurance license · Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products. · Successful completion of Customer Service, Insurance and Membership training within 6 months of hire Education: · High School Diploma or equivalent Work Experience: · Provide a high level of customer-focused service · Service insurance policies and processing applications, renewals, and amendments · Respond to billing and coverage questions · Process monetary transactions; Taking payments · Promote the sales of insurance products and services using established guidelines · Present complex information in a clear and concise manner Knowledge and Skills: · Analyze member/potential customer insurance needs and determine appropriate levels of coverage · Prepare appropriate rate quotations · Organize, plan and promote the sale of ACG insurance and membership products and services · Perform outbound service calls · Maintain accurate records · Insurance terminology · General insurance regulations · Underwriting procedures · Sales regulatory and compliance guidelines · Insurance Systems and/or membership systems (e.g., PPS, POS, IMS, IPM) · Work effectively in a team environment · Work independently, with minimal supervision · Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility · Proficient in using Microsoft Office products · Read, comprehend, and communicate clearly and concisely in the work environment and with the public (e.g., explain instructions, rules and procedures) · Perform mathematical calculations to accurately perform monetary transactions · Work under pressure in a high volume, fast paced customer service environment · Successfully complete appropriate training relative to all Auto Club Group (ACG) products and services Work Environment Work in a temperature-controlled office environment. Willingness and ability to work irregular hours to include weekends, holidays, and community events. Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit *********** Important Note: ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
    $23-25.5 hourly Auto-Apply 60d+ ago
  • Field Service Technician I - DTW

    Smiths Group 4.7company rating

    Detroit, MI jobs

    Smiths Detection is a global leader in detection and screening technologies for the protection of people and assets, supporting safety, security and freedom of movement in today's world. At Smiths Group plc, we apply leading-edge technology to design, manufacture and deliver market-leading innovative solutions that meet our customers' evolving needs, and touch the lives of millions of people every day. We are a FTSE100, global business of around 14,600 colleagues, based in 50 countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity and supporting new homes. Our products and services are often critical to our customers' operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with an almost 170-year history of innovation, and five global divisions, all experts in their field. We believe that different perspectives and backgrounds are what make a company flourish and are proud to be a company with values grounded in integrity, respect, ownership, customer focus, and passion. Job Description This position requires daily travel to locations in and around the Detroit area, including the airport. SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO : Responsible for meeting daily service repair needs and driving customer satisfaction Installs, repairs and maintains equipment in the field; provides customer training as required. Documents all inspections, maintenance, repair work and submits paperwork in a timely basis Order, install, and return parts and manages repair parts cycle time Reviews all logs for open issues and prepares formal reports to customers as necessary. Participates in Service Sales opportunities and assists with promoting and implementing revenue programs. Ensures that tools and test equipment are properly maintained and calibrated Assesses product/equipment performance based on field support data; recommends modifications or improvements. Seeks to provide technical support to customers and other service professionals as required. May participate in site surveys, pilot program service activities, attend meetings Possesses basic technical knowledge on the company's Trace and X-Ray technologies. Maintains clear and concise business communication, both oral and written Establishes and maintains a close relationship with senior level FSE's and Product Managers in order to support the needs of the customer and remain aware of current technical trends. Exercises every available measure to control and minimize costs. Travel, overtime and work hours other than Monday-Friday may be required. Comply with and ensure department compliance with Company health, safety and environmental policies. Comply with all applicable U.S. export control and security regulations. Other duties as required. Qualifications Education/Training: Associate's Degree/Related Trade Certification (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics). (Equivalence achieved through comparative work and life experience of 1-3 years is acceptable work experience in a related electrical or mechanical field service role). Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs. Experience: Minimum of 1-3 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment. Knowledge/Skills: Individuals shall possess excellent communications skills and have a strong orientation for customer focus and teamwork. Must be responsive to all customer issues at all times. Must be willing & able to travel at short notice. Supervises: While supervision is not considered a primary responsibility of this position, there may be instances where supervision of others on a project basis may be required Background: This position requires Sensitive Security Information (SSI) access and vetting via the TSA. Applicant must successfully pass a federal background investigation PHYSICAL/MENTAL REQUIREMENTS: Possess excellent organizational, communication, interpersonal skills with the ability to multi task several projects at once. Excellent customer service skills and the ability to handle stressful situations. Self-motivated, reliable, and accountable individual Possess excellent telephone skills Must be able to lift/carry 80 lbs. Must be able to push/pull 200 lbs. Must be able to move/ manipulate equipment weighing up to 1000 lbs. with the assistance of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation. Job requires frequent bending, stooping, twisting, turning, and working in unusual positions requiring full body mobility. Must be able to work safely and follow safety precautions in extreme environments (temperature, humidity, noise, confined spaces, etc.) around dangerous industrial equipment. WORK ENVIRONMENT: Work environment is typically considered to be wherever the customer of concern is located. Service will typically be rendered at airports, correctional facilities, courthouses, cruise ships or other locations as required. This position may require Sensitive Security Information (SSI) access and vetting via the TSA. If required, applicant must successfully pass a federal background investigation. This position may require a U.S. Personal Security Clearance. SDI is a Federal Contractor and a drug-free workplace. By submitting an application, I confirm that I understand that the Company has a right to require me to submit to a drug test prior to employment and at any time during my employment, to the extent permitted by law. Smiths Detection is a global leader in detection and screening technologies for the protection of people and assets, supporting safety, security and freedom of movement in today's world. Additional Information We offer… Join us and we'll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You'll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You'll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective. Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place. HIRING SALARY RANGE: $42,000.00 - $98,000.00 per year. (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant and alignment with internal and market data.) This role offers a competitive Business Profit Plan. This position includes a competitive benefits package. For details, please visit the Reward & Benefits tab on our main careers page at **************************************** . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, protected veteran status, disability, or any other legally protected characteristic. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [email protected] or call toll-free ************ . This email and phone number is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. Smiths Detection participates in the Electronic Employment Verification Program. We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity. At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation - including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career's website ( Careers - Smiths Group plc )
    $42k-98k yearly 1h ago
  • Field Service Engineer

    Perry Protech 3.9company rating

    Dundee, MI jobs

    Become an Employee-Owner at PERRY pro TECH! A Field Service Engineer plays a vital role in delivering exceptional support to our clients, enhancing their operational efficiency and satisfaction through expert troubleshooting and service. About The Role: Provide client support and troubleshooting on all Imaging equipment in assigned geographic territory Install Imaging equipment in the field and provide training to clients Assist other technicians with complex service calls as needed Assist Service Leadership on special projects Provide after-hours service on emergency calls when needed to maintain quality, reliability, and uptime for clients Requirements & Qualifications: Minimum of a High School diploma or GED required. 2 years of experience troubleshooting equipment or equivalent experience Mechanical aptitude Electronic/electrical troubleshooting knowledge Must be able to lift up to 50 lbs Excellent customer service skills Strong technical and analytical abilities Why Join our Team of Employee-Owners? We are proud to be employee owned! Employees of PERRY pro TECH share in ownership through our Employee Stock Ownership Plan (ESOP.) Our ESOP is an additional retirement benefit that holds stock in our company. When the company does well, our employees share in the rewards of our success. You will be part of a winning team and participate in our Employee Stock Ownership Plan (ESOP), an added retirement benefit that is completely paid for by PERRY pro TECH. Our ESOP shares the wealth with our dedicated employees and makes us a healthy stable employer.
    $58k-71k yearly est. 60d+ ago
  • Office Shift - PC Helpdesk Technician - Job #31042

    Enstrom Helicopter 4.1company rating

    Michigan jobs

    PC Helpdesk Technician Reports to: VP of IT Status: Hourly, Non-Exempt RESPONSIBILITIES The PC Helpdesk Technician resolves internal user problems and ensures correct operation of personal computers. Install, troubleshoots, and repairs computer systems, hardware, and computer peripherals. PC Helpdesk Technician will perform system setups for new hires. Maintains parts inventory and logs all service/repair activity. Duties / Responsibilities: Provide end-user support for desktop and laptop computers Support printers, copiers, and other related office equipment Deploy and support business software applications Assist the Network Administrator in basic administration tasks including user management Install and support business phones and phone systems Support Android and Apple based mobile phones Support Office software including Office 365 - Word, Excel, Outlook, and Teams Provide feedback for improvement of processes and systems Assist with technology related issues in conference and multipurpose rooms Provide basic network support including connecting/disconnecting network cables and troubleshooting simple wired or wireless network issues Provide first-level end-user technical support via phone, email, messaging, and though an internal ticketing system Other duties as assigned REQUIRED KNOWLEDGE, SKILLS AND ABILITIES Ability to read, write, and understand English Excellent oral and written communication skills Ability to work independently with minimal supervision Ability to troubleshoot new or unique issues Education and Experience: 2 year degree in computer support related field recommended 3-5 years relevant industry certifications or equivalent work experience preferred Experience working in a Microsoft Windows-based environment Physical Requirements: Regularly lift or move 10 pounds Spend extended periods seated at a desk Occasionally maneuver office equipment under desks, on walls, or on/in ceilings
    $55k-72k yearly est. 60d+ ago
  • Field Service Technician

    Diebold Nixdorf 4.6company rating

    Detroit, MI jobs

    Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million peoplearound the globebank and shop in thishyper-connected, consumer-centric world. Join us inconnecting people to commerce in this vital, rewardingrole. Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality. Required Qualifications Education or equivalent work experience required. Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services. Good written and verbal communication skills. Driver's license and driving record that satisfies DN's fleet requirements. #LI-JS3 Gains familiarity with Field Service Technician practices and procedures. With guidance and / or in conjunction with more experienced technicians performs any or all of the following: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures. Performs hardware repairs on a component level. Cleans and adjusts mechanical components. Configures and installs applicable software. Preventive Maintenance: Performs routine checks according to documented procedures. Refills consumables as directed. IMAC/R: Installs, moves, adds, changes and removes hardware and software products. Customer Training: Instructs and trains customers on usage and operation of installed hardware and software. Participates in regular hardware and software trainings (on the job, classroom and web based). Participates in the implementation of measures to achieve agreed KPIs. Assists with special projects as assigned.
    $55k-74k yearly est. Auto-Apply 30d ago
  • Field Service Engineer

    Perry Protech 3.9company rating

    Adrian, MI jobs

    Become an Employee-Owner at PERRY pro TECH! A Field Service Engineer plays a vital role in delivering exceptional support to our clients, enhancing their operational efficiency and satisfaction through expert troubleshooting and service. About The Role: Provide client support and troubleshooting on all Imaging equipment in assigned geographic territory Install Imaging equipment in the field and provide training to clients Assist other technicians with complex service calls as needed Assist Service Leadership on special projects Provide after-hours service on emergency calls when needed to maintain quality, reliability, and uptime for clients Requirements & Qualifications: Minimum of a High School diploma or GED required. 2 years of experience troubleshooting equipment or equivalent experience Mechanical aptitude Electronic/electrical troubleshooting knowledge Must be able to lift up to 50 lbs Excellent customer service skills Strong technical and analytical abilities Why Join our Team of Employee-Owners? We are proud to be employee owned! Employees of PERRY pro TECH share in ownership through our Employee Stock Ownership Plan (ESOP.) Our ESOP is an additional retirement benefit that holds stock in our company. When the company does well, our employees share in the rewards of our success. You will be part of a winning team and participate in our Employee Stock Ownership Plan (ESOP), an added retirement benefit that is completely paid for by PERRY pro TECH. Our ESOP shares the wealth with our dedicated employees and makes us a healthy stable employer.
    $58k-71k yearly est. 60d+ ago
  • Field Service Engineer

    Commerce Controls 3.5company rating

    Novi, MI jobs

    Proud of our 48 years of dedication to quality and technology Commerce Controls invites you to consider a rewarding career with us. As a premier Process Automation & Control Systems-Integrator; we design, build, and implement industry leading Control Systems supporting both Automotive Paint Finishing & Municipal Water Treatment markets. We take pride in our continued success and are seeking the best people to join our company. About This Position: We are currently seeking a Field Service Engineer in our Water Infrastructure Group. This individual would be responsible for start-up, debug, calibration, commissioning, standby and servicing of control systems at end-user's sites. Requirements DUTIES AND RESPONSIBILITIES: Review plans, specifications and proposals to gain a thorough understanding of the project. Works with engineering staff to coordinate proper field activities necessary to successfully deliver and complete assigned tasks. Instrument calibration/configuration, hardware checkout, software debug and customer training. Document and maintain accurate records of job-related activities, releases, correspondence and provide accurate daily reports. Implement design and programming modifications as required. Advise Project Management of customer change requests or proposal discrepancies. Hold and/or participate in Job-site Safety Meetings. Assist engineering with returns of defective equipment. Other duties as assigned. COMPETENCIES: Strong communication skills, written and oral Use of personal computers and industrial programming devices Knowledge of industrial controls Understanding of the system or process to be controlled Basic knowledge of HMI and PLC Programming Exposure to electronics, electrical work and/or computers through education, personal study or previous employment Ability to perform calculations required to size components Ability to perform work in a timely manner and within budget EDUCATION AND EXPERIENCE: An associate's degree in engineering with exposure to electrical controls engineering or pursuing a degree in Engineering with two years' experience or four year's related experience. ADDITIONAL INFORMATION: · This position requires a valid driver's license · Travel requirement of 50% with overnight stays. · Drug testing and background check completed as a condition of employment BENEFITS: Commerce Controls, Inc. provides its employees with a rich benefit plan that includes Health, Dental, Vision Insurance, Short Term Disability, Life Insurance, Flexible Spending Account for both Health and Dependent Care and a 401(k) Plan with company match. We also have voluntary programs available such as Life Insurance, Long Term Disability, and various AFLAC coverage. Commerce Controls, Inc is an Equal Opportunity Employer. Applicant Federal & E-Verify Link: LINK: ************************************************************************* Applicant Federal & E-Verify Link: LINK :
    $44k-70k yearly est. 60d+ ago
  • HVAC Field Service Technician

    Trane Technologies Plc 4.7company rating

    Livonia, MI jobs

    At Trane TechnologiesTM and through our businesses including Trane and Thermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go. What's in it for you: Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it's our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. This role is the primary service and maintenance contact for Trane Technologies customers in a defined market with a diverse commercial base including Healthcare, Process Manufacturing Facilities, Education Institutions, and Office Complexes. You will be commissioning, troubleshooting, repairing, and starting up HVAC systems in a commercial environment. In order to perform your task you will utilize your knowledge of air conditioning theory, pipe fitting, and mechanical layouts. This position affords you the opportunity to work with internal and external partners ranging from new facility set ups to existing facility retro fits. Trane affords you the opportunity to work directly for a leading manufacturer, giving you access to technical support, training on newest technology and comprehensive career paths with opportunity for growth. Why Trane Technologies is the Best Company for HVAC Technicians: * Trane is recognized worldwide as the brand standard for HVAC and Building Controls Systems * Highly competitive and comprehensive total compensation program including total cash compensation, benefits, holiday and vacation * Dedicated to a military friendly environment (Veterans are highly encouraged to apply) * Unlimited opportunities for career development and promotions * Determined focus to be the employer of choice in our industry (we want to be the company where everyone wants to work) * World Class continuing education, featuring Manufacturer (OEM) Level Training * Company-wide commitment to promoting a strong work/life balance * Organizational encouragement of community involvement and sustainability (green initiatives) * Late model, clean, and dependable company vehicle, high speed laptop, and smart phone Where is the work: On-site (5 days) What you will do: * Coordinates with team leader/project manager and customer to precisely understand requirements for all on-site installation and repairs by forecasting issues, gathering materials and synchronizing on-site work. * Represents the company by serving as the direct customer contact and is responsible for products and equipment on assigned projects, ensuring customer satisfaction by identifying, diagnosing and repairing equipment and systems at customer's location. * Uses cutting edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units. * Displays team effort and dedication to customers by maintaining flexibility to work overtime and weekends as the business requires, including occasional overnight stays. * Continually enforces safety to the highest standards and maintains security and accountability of company issued and procured assets by recording use, wear and conditions. What you will bring: * A High School Diploma or equivalent required, and typically 5 plus years of experience in HVAC. Technical School or formal training is preferred. * Operating knowledge of Microsoft office software and working proficiency with hand held computer (i.e. Smartphone, iPad). * Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to: DUI, Hit & Run, License Suspension, Reckless / Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years. * EPA Certification Additional Requirements and Environmental Exposure: * Must be able to safely and legally operate a vehicle using a seat belt * Must be able to wear helmets, safety goggles, fall protection harness and safety boots to safely perform job duties * Must be able to twist the trunk of your body 90 degrees in each direction * Must be able to squat and touch the floor with both hands * Must be able to reach your hands over your head * Must be able to stand on concrete surfaces for extended periods, routinely up to 4 hours * This position is highly physical and requires regular use of hands, fingers, walking, stooping, kneeling and climbing ladders. It requires employees to regularly lift and or move up to 10 lbs., frequently lift and/or move up to 40 lbs. and occasionally lift and/or move more than 40 lbs. * Must be able to safely use a ladder with a 375 lb. total weight limit, while carrying equipment of 50 lbs. or less * Must be able to maneuver confined access areas, as small as 30" vertical x 45" horizontal * Must be able to comfortably and routinely access rooftops with extension and/or fixed ladders at heights of 15' to 20', and occasionally, up to 50 feet + * This role may be exposed to variable weather conditions, moving mechanical parts, heights, risk of electrical shock, noisy operating equipment and other variable environmental conditions based on location This role has been designated by the Company as Safety Sensitive. Equal Employment Opportunity: We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
    $47k-77k yearly est. 9d ago
  • HVAC Field Service Technician

    Trane Technologies 4.7company rating

    Livonia, MI jobs

    At Trane Technologies TM and through our businesses including Trane and Thermo King , we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go. **What's in it for you:** **Be a part of our mission!** As a world leader in creating comfortable, sustainable, and efficient environments, it's our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. This role is the primary service and maintenance contact for Trane Technologies customers in a defined market with a diverse commercial base including Healthcare, Process Manufacturing Facilities, Education Institutions, and Office Complexes. You will be commissioning, troubleshooting, repairing, and starting up HVAC systems in a commercial environment. In order to perform your task you will utilize your knowledge of air conditioning theory, pipe fitting, and mechanical layouts. This position affords you the opportunity to work with internal and external partners ranging from new facility set ups to existing facility retro fits. Trane affords you the opportunity to work directly for a leading manufacturer, giving you access to technical support, training on newest technology and comprehensive career paths with opportunity for growth. **Why Trane Technologies is the Best Company for HVAC Technicians:** + Trane is recognized worldwide as the brand standard for HVAC and Building Controls Systems + Highly competitive and comprehensive total compensation program including total cash compensation, benefits, holiday and vacation + Dedicated to a military friendly environment (Veterans are highly encouraged to apply) + Unlimited opportunities for career development and promotions + Determined focus to be the employer of choice in our industry (we want to be the company where everyone wants to work) + World Class continuing education, featuring Manufacturer (OEM) Level Training + Company-wide commitment to promoting a strong work/life balance + Organizational encouragement of community involvement and sustainability (green initiatives) + Late model, clean, and dependable company vehicle, high speed laptop, and smart phone **Where is the work:** **On-site** (5 days) **What you will do:** + **Coordinates with team leader/project manager and customer to precisely understand requirements for all on-site installation and repairs by forecasting issues, gathering materials and synchronizing on-site work.** + **Represents the company by serving as the direct customer contact and is responsible for products and equipment on assigned projects, ensuring customer satisfaction by identifying, diagnosing and repairing equipment and systems at customer's location.** + **Uses cutting edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units.** + **Displays team effort and dedication to customers by maintaining flexibility to work overtime and weekends as the business requires, including occasional overnight stays.** + **Continually enforces safety to the highest standards and maintains security and accountability of company issued and procured assets by recording use, wear and conditions.** **What you will bring:** + A High School Diploma or equivalent required, and typically 5 plus years of experience in HVAC. Technical School or formal training is preferred. + Operating knowledge of Microsoft office software and working proficiency with hand held computer (i.e. Smartphone, iPad). + Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to: DUI, Hit & Run, License Suspension, Reckless / Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years. + EPA Certification **Additional Requirements and Environmental Exposure:** + Must be able to safely and legally operate a vehicle using a seat belt + Must be able to wear helmets, safety goggles, fall protection harness and safety boots to safely perform job duties + Must be able to twist the trunk of your body 90 degrees in each direction + Must be able to squat and touch the floor with both hands + Must be able to reach your hands over your head + Must be able to stand on concrete surfaces for extended periods, routinely up to 4 hours + This position is highly physical and requires regular use of hands, fingers, walking, stooping, kneeling and climbing ladders. It requires employees to regularly lift and or move up to 10 lbs., frequently lift and/or move up to 40 lbs. and occasionally lift and/or move more than 40 lbs. + Must be able to safely use a ladder with a 375 lb. total weight limit, while carrying equipment of 50 lbs. or less + Must be able to maneuver confined access areas, as small as 30" vertical x 45" horizontal + Must be able to comfortably and routinely access rooftops with extension and/or fixed ladders at heights of 15' to 20', and occasionally, up to 50 feet + This role may be exposed to variable weather conditions, moving mechanical parts, heights, risk of electrical shock, noisy operating equipment and other variable environmental conditions based on location _This role has been designated by the Company as Safety Sensitive._ **Equal Employment Opportunity:** We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
    $47k-77k yearly est. 9d ago
  • Field Service Technician II (West Michigan)

    K-com 4.0company rating

    Grand Rapids, MI jobs

    Field Service Technician II Overview: The Field Service Technician Level 2 will not only carry out the essential responsibilities expected of a Level 1 installer but will also demonstrate advanced skills, training, certifications, and leadership abilities necessary to lead installation teams effectively. The role will encompass expertly configuring and programming a wide range of devices and management platforms, overseeing system commissioning, and delivering comprehensive customer training at a basic operations level. The multifaceted position is pivotal in ensuring the seamless execution of installations and maintaining high standards of customer satisfaction. Field Service Technician II Responsibilities: · Execute all Level 1 installer roles and responsibilities, following our comprehensive documentation to uphold the highest standards of installation and service· Demonstrate exceptional organizational skills in handling project and service tickets, ensuring streamlined interaction and prompt updates in alignment with assignments· Exhibit a deep understanding of project scopes and service expectations taking full accountability for assigned tasks, and consistently delivering outstanding results· Assume leadership responsibilities by delegating tasks within the team's capabilities, fostering a collaborative environment that encourages growth and productivity· When leading a team, mentor Level 1 installers, maintaining high standards, and actively seeking their feedback for continuous improvement· Establish and maintain regular and effective communication channels with Project Delivery Coordinators, Project Managers, and customers as needed, ensuring seamless project execution· Showcase expertise in working with nurse call systems, card access systems, and video surveillance products, contributing to the successful implementation of diverse projects· Purse ongoing professional development opportunities, with a particular focus on leadership and communication skills, to further enhance contribution to the team· Skillfully perform Factory Authorized Testing (FAT) of products before installation, ensuring all systems meet the highest quality and performance standards· Demonstrate proficiency in system configuration and the successful commissioning of systems, providing clients with reliable and fully operational solutions· Embrace the flexibility of the role by willingly accepting additional job duties that may be assigned in the course of our business operations, further enriching the dynamics of this job description Field Service Technician II Qualifications: · Minimum 2 years with a previous construction trade· Advance knowledge of electricity (high and/or low voltage)· Hands-on/field experience from previous work experience· Basic telecommunication knowledge (TCP/IP, general networking, computers, VoIP, etc.)· Ability to identify and use common low voltage cabling· Possesses and maintains a working knowledge of basic IT networking, configurations and IP addressing · Ability to read architectural drawings · Team management/supervisor experience· Previous experience completing projects within scope · Previous experience with service ticketing processes · Any previous knowledge in fire, CCTV, intrusion, emergency nurse call systems· Excellent communication skills· Must have valid US Driver's license About K Group Companies K Group is a locally owned and operated technology service provider that was established in Grand Rapids, MI in 1980. We proudly serve clients across the United States, while remaining especially focused on our home state of Michigan. Our expertise spans a wide spectrum of technologies and services, ensuring that we deliver exceptional solutions at the highest level of quality. Rooted in principles of excellence and creativity, our culture is dedicated to fostering collaboration, innovation, and inclusivity. Why Work Here? “Great, focused, team environment.” For more than 40 years, K Group Companies has been one of West Michigan's premier technology providers. From Managed IT services to physical security integration, our team has established itself as a known, trusted advisor to our community.As a local, 3rd generation family-owned business, we pride ourselves in reliable, intentional, and committed relationships with our customers - and each other!Whether we are helping customers secure their environment, beating each other at Mario Kart in our Team Zone arcade, or grabbing lunch at our local BBQ restaurant, we delight in collaboration and making a difference as a team. We truly believe that we are better together!Compensation and Benefits · Competitive base salary based on experience· Bonus and commission programs· Paid Time Off (PTO)· Volunteer Paid Time Off (VTO)· 100% employer paid family health insurance premium· 100% employer paid disability insurance· 100% employer paid dental & vision insurance· 401k with Safe Harbor contributions from company annually· Profit sharing opportunities
    $43k-69k yearly est. Auto-Apply 2d ago
  • CNC Field Service Technician

    PDS Staffing 3.8company rating

    Livonia, MI jobs

    Experienced CNC Field Service Travel Technician openings for new equipment installations, preventative maintenance, troubleshooting and emergency repair of company equipment. Qualifications: Properly and safely Install new CNC equipment at customer sites Perform preventive maintenance, troubleshooting, emergency repairs, and service of equipment for customers. Demonstrate applicable software capabilities to the customer Prepare timesheets, service reports and installation forms, timely and accurately Maintain a safe work environment and operate within OSHA/MIOSHA guidelines Have excellent customer service skills and capable of communicating with all departments Requirements: Must live within 1 hour from the top 30 airports in the USA MUST be able to travel 90% as assigned by management- Domestic and International, by land or air MUST have 5 years of experience in a similar technical position High School Diploma required, associate degree in a technical discipline is preferred or comparable military experience MUST have Valid Driver's License with no more than two (2) points on a driving record within a three (3) year period Benefits: BCBS HRA PPO/H.S. A: Medical, Dental, and Vision, Short-Term and Long-Term Disability, Life Insurance, MetLife Legal Plan, 401k 10 Paid Holidays, PTO, and 1 day off during the birthday month Tuition Reimbursement, Employee Referral Bonus Program, Employee Recognition Program, Newborn Baby/Family Program, Etc. Are you mechanically inclined, self-motivated and are looking for a for an exciting, fast-paced job see qualifications and requirements and apply today!
    $53k-74k yearly est. 60d+ ago
  • CNC Field Service Technician

    PDS Staffing 3.8company rating

    Livonia, MI jobs

    Job Description Experienced CNC Field Service Travel Technician openings for new equipment installations, preventative maintenance, troubleshooting and emergency repair of company equipment. Qualifications: Properly and safely Install new CNC equipment at customer sites Perform preventive maintenance, troubleshooting, emergency repairs, and service of equipment for customers. Demonstrate applicable software capabilities to the customer Prepare timesheets, service reports and installation forms, timely and accurately Maintain a safe work environment and operate within OSHA/MIOSHA guidelines Have excellent customer service skills and capable of communicating with all departments Requirements: Must live within 1 hour from the top 30 airports in the USA MUST be able to travel 90% as assigned by management- Domestic and International, by land or air MUST have 5 years of experience in a similar technical position High School Diploma required, associate degree in a technical discipline is preferred or comparable military experience MUST have Valid Driver's License with no more than two (2) points on a driving record within a three (3) year period Benefits: BCBS HRA PPO/H.S. A: Medical, Dental, and Vision, Short-Term and Long-Term Disability, Life Insurance, MetLife Legal Plan, 401k 10 Paid Holidays, PTO, and 1 day off during the birthday month Tuition Reimbursement, Employee Referral Bonus Program, Employee Recognition Program, Newborn Baby/Family Program, Etc. Are you mechanically inclined, self-motivated and are looking for a for an exciting, fast-paced job see qualifications and requirements and apply today!
    $53k-74k yearly est. 13d ago
  • Field Service Rep - Warren, MI

    Acg 4.2company rating

    Warren, MI jobs

    Reports to (job title): Retail Sales Leader Description Primary Duties and Responsibilities (details of the basic job functions): Provide a high level of support to the Insurance Agency and members, by servicing existing Insurance accounts: performing retention calls, processing applications, renewals, amendments, resolving customer problems, as well as selling membership and financial products (credit cards). Provide price quotes on all insurance products and factor in all applicable rules (underwriting, business, etc.) and discounts to complete the sale. Takes insurance payments (initial, installment, lapse, or reinstatement). Responds to customers' insurance inquiries and explains product features and Auto Club Group service advantages to potential customers for the purpose of promoting and selling various insurance, membership, and financial products. Refers to agent when appropriate. Recognize and promote cross-sale opportunities within the context of servicing a change to an existing member's policy and provide efficient processing of customer policies, endorsements, and status and coverage changes in accordance with state rules and corporate policies and procedures. Provides customer assistance through the performance of sales processing activities and assists management and agents when applicable. Conducts outbound promotional and retention call activities per management request and provides general promotion of Auto Club Group products and services following established guidelines. Participates in a team environment to promote customer satisfaction and consistent service following the customer service model. Receives and resolves member/customer complaints and seeks assistance from management in complaint resolution as necessary. Participates in office events developed to generate insurance revenue, improve member awareness of products, and support local community activities. Responsibilities may include: Fulfillment, Maintenance and Servicing of insurance policies. Respond to inquiries regarding insurance availability, eligibility, coverage. Prepare insurance proposals, policy changes, transfers, and billing clarification. Contact members or insureds regarding the renewal of delinquent memberships, late premium payments and to solicit reinstatements in the event of policy cancellations. Verify new business applications Refer relevant members/insureds to other lines of business (i.e. Travel and Life) Process insurance and membership payments Update electronic member information Maintain filing systems and provide other general Agency support Supervisory Responsibilities (briefly describe, if applicable, or indicate None): None II. Required Qualifications (these are the minimum requirements to qualify) Education (include minimum education and any licensing/certifications): High School diploma or equivalent. Current Property & Casualty Insurance license Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products. Successful completion of Customer Service, Insurance and Membership training within 6 months of hire Experience: Providing a high level of customer-focused service Servicing insurance policies and processing applications, renewals, and amendments Responding to billing and coverage questions Processing monetary transactions; Taking payments Promoting the sales of insurance products and services using established guidelines Presenting complex information in a clear and concise manner Knowledge and Skills: Analyze member/potential customer insurance needs and determine appropriate levels of coverage Prepare appropriate rate quotations Organize, plan and promote the sale of ACG insurance and membership products and services Perform outbound service calls Maintain accurate records Insurance terminology General insurance regulations Underwriting procedures Sales regulatory and compliance guidelines Insurance Systems and/or membership systems (e.g., PPS, POS, IMS, IPM) Work effectively in a team environment Work independently, with minimal supervision Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility Proficient in using Microsoft Office products Read, comprehend, and communicate clearly and concisely in the work environment and with the public (e.g ., explain instructions, rules and procedures) Perform mathematical calculations to accurately perform monetary transactions Work under pressure in a high volume, fast paced customer service environment Successfully complete appropriate training relative to all Auto Club Group (ACG) products and services III. Preferred Qualifications Education: Appropriate State Life Accident and Health License preferred Experience: promoting the sales of ACG insurance using established guidelines Knowledge and Skills: Auto Club Group Preferred Vendors requirements Auto Club Group service standards IV. Work Environment Work in a temperature-controlled office environment. Willingness and ability to work irregular hours to include weekends, holidays, and community events. Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit *********** Important Note: ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
    $31k-39k yearly est. Auto-Apply 42d ago
  • Field Technician Engineer

    Unisys 4.6company rating

    Southfield, MI jobs

    What success looks like in this role: * Serves as Field Engineer for large, complex clients and across the range of company products and services. • Performs server and storage break and fix. • Performs VIP deskside support activities. • Uses advanced tools and technical knowledge to resolve client problems and conduct high-level installation activities for storage and network devices. • Leverages advanced understanding of hardware, software and operating systems, along with advanced troubleshooting capabilities to address and resolve significant issues escalated from team members and/or clients. • Tests and certifies mainframes, servers and other infrastructure associated with networks and peripherals. You will be successful in this role if you have: High School Diploma or GED required May require technical certification or Associate Degree Generally, 4-6 years' experience in area of responsibility Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) match, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more! We're committed to supporting work-life balance and investing in your future success. At Unisys, we incorporate video interviews as a key part of our hiring process. This allows us to get to know you better and provide a more engaging and convenient interview experience. We appreciate your understanding and look forward to connecting with you virtually! #LI-MT1 This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government. Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at *************************** or alternatively Toll Free: ************ (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here.
    $54k-92k yearly est. Auto-Apply 60d+ ago
  • Field Technician Engineer

    Unisys 4.6company rating

    Southfield, MI jobs

    What success looks like in this role: • Serves as Field Engineer for large, complex clients and across the range of company products and services. • Performs server and storage break and fix. • Performs VIP deskside support activities. • Uses advanced tools and technical knowledge to resolve client problems and conduct high-level installation activities for storage and network devices. • Leverages advanced understanding of hardware, software and operating systems, along with advanced troubleshooting capabilities to address and resolve significant issues escalated from team members and/or clients. • Tests and certifies mainframes, servers and other infrastructure associated with networks and peripherals. You will be successful in this role if you have: High School Diploma or GED required May require technical certification or Associate Degree Generally, 4-6 years' experience in area of responsibility Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) match, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more! We're committed to supporting work-life balance and investing in your future success. At Unisys, we incorporate video interviews as a key part of our hiring process. This allows us to get to know you better and provide a more engaging and convenient interview experience. We appreciate your understanding and look forward to connecting with you virtually! #LI-MT1 This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government. Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at *************************** or alternatively Toll Free: ************ (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here.
    $54k-92k yearly est. Auto-Apply 60d+ ago
  • Field Service Technician - Contract to Hire

    Peak Systems 3.7company rating

    Taylor, MI jobs

    Temp Requirements: • Runs cases in the field out of their home • Years of experience: 0-2yrs • Certifications or education: A+ certified • What are the TOP 2 required skills: Great people skills and CompTIA A+ • What radius range should candidates be located from Taylor, MI 48180 - 20-30 miles • Flexible Mon-Fri 9-6pm with oncall and Overtime when needed • There will be on call. Scope: • Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. • Documents, maintains, upgrades or replaces hardware and software systems. • Supports and maintains user account information including rights, security and systems groups. • What will the primary day-to-day responsibilities: Travel from site to site to service customers for projects and break fix services. • How many miles per day will the contractor be driving? Varying 20-60 miles per day Pay Rate: $20 - $21 Please send resume to *********************** OR *****************************
    $20-21 hourly Easy Apply 60d+ ago
  • Sr. Customer Success Engineer

    Dynatrace 4.6company rating

    Detroit, MI jobs

    Constantly go above and beyond to serve our customers and be a shining, standard-setting example of our Core Values. . . . Triage, diagnose, and provide solutions to most complex configuration issues. . .
    $94k-120k yearly est. 41d ago
  • IT Field Engineer I

    VC3 3.7company rating

    Grand Rapids, MI jobs

    Job DescriptionDescriptionLeveraging our standard technologies and process, coupled with our people and corporate structure, we deliver a unique end result for our customers. Our clients will experience increased employee productivity, predictability in capital and operating expenditures, reduced downtime and risk, improved employee morale, less lost revenue and enhanced business agility. The Field Analyst/Engineer I is responsible for providing mid-level technical assistance and support to VC3 clients. This support is primarily performed at client sites when issues require a physical presence. In order to ensure an exceptional result, you will need to have a clear understanding of the challenges and opportunities our customers face and how our teams as a whole combine to deliver our promise. Providing services in a proactive, professional manner while ensuring key parties are kept informed is critical. We are a data driven company and analysis for decision making and overall strategy is ongoing. Culture is an integral part of working at VC3. Our company DNA represent the most important values, the ones we live by: Serve as One “Serve as One” is the belief that together we are greater than the sum of our individuals, and that teamwork is essential to success. Passionately Curious “Passionately Curious” is about challenging the status quo, continual improvement, and constantly learning. Own It “Own IT” is about having the courage to do what's right, resolve to take responsibility, and grit to cross the finish line. Go Beyond “Go Beyond” is taking that extra step to create moments that are unexpected but appreciated. Our Core Focus - “Developing Growth-Minded People” - is about creating excitement and opportunity for those we work with to nurture their growth-mindset. The “VC3 Way” is our set of people, process and technology, that produce a predictable result for our customers. You must be aware of, and maintain this standard, understanding that it is a living guide; Always updating and always changing based on influence from our team and the needs of our clients. Key Responsibilities Understand and follow “The VC3 Way”. This is our set of standards and processes that produce a predictable result for the customer. You must be aware of and maintain our standards. Have full-time access to a vehicle, a valid driver's license, and no driving restrictions. Maintain business-class insurance for the vehicle if residing in Canada. Drive to clients' offices as required by remote staff. Maintain close adherence to their schedule and inform the Service Coordinator if they are unable to be at their scheduled appointment at the appropriate time. Set up new computer hardware, software, and peripherals. Train and educate VC3 clients on technical standards. Troubleshoot and resolve issues that require an onsite presence with: Customer line-of-business (LOB) applications and common applications like web browsers and Microsoft Office General network connectivity including ISP Common networking technologies such as DHCP and DNS Wireless network performance and accessibility Remote access technologies including VPN, RDS, and Citrix Operating systems on servers, desktops, and laptops Common peripherals such as printers Identify recurring issues and initiate problem tickets for them. Make recommendations for improvements of supported hardware and software. Engage remote technicians, vendors, 3rd parties, and client subject matter experts (SME) as needed during the troubleshooting process Additional Responsibilities: Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients Receive mentoring and feedback from peers and others Where appropriate, escalate complicated issues to a more senior resource or other appropriate teams Review Tickets with Team Lead Actively Participate in Team Huddles, L10 Meetings, One on One Meetings, and any other Team Meetings Create and update documentation when changes or occur, or when discoveries are made Educate users on Process, Hardware, and Software Answer Incoming Service Desk phone calls and chats when not at a client site Attend monthly training & team meetings as required. Participate in the on-call rotation (1 week every 3-4 months) Skills, Knowledge & Expertise KPI goals consistently met in Service Technician I or II roles. 1-2 years relevant technical experience is required OR 6 months experience in Service Technician I or II roles at VC3. Microsoft 365 or Azure certifications highly desired Good problem solving and decision-making skills; ability to understand and analyze complex issues Self-motivated, detail orientated, highly organized and able to handle a variety of tasks and responsibilities in an efficient manner with a high level of quality At least 2 years relevant IT experience fully supporting and building customer environments. At least 2 years' experience managing & working with the following technologies: Windows Client Operating Systems (7, 8, 10, 11) Windows Server Microsoft/Office 365 Virus and Security TCP/IP DHCP DNS Additional info you will want to know: Travel Requirements: day travel often Work Schedule: Must participate in paid 7×24 rotation; scheduled work after hours and on weekends Applicant selected will be subject to a criminal, credit, and department of motor vehicles background checks and must meet eligibility requirements for access to classified information VC3 offers great benefits, including: National health insurance coverage with two plan options FSA (flexible spending account) for health and/or dependent care HSA (health savings account) Vision and dental plans for you and your dependents 100% company paid basic life and long-term disability insurance 401k with a company match And more!
    $34k-57k yearly est. 14d ago
  • Field Technician Electronic Security and Healthcare Solutions

    Alarm Systems 4.8company rating

    Troy, MI jobs

    Job DescriptionSalary: based on experience , Inc.: Alarm Systems, Inc. specializes in offering top-notch security and healthcare solutions. We have dedicated ourselves to ensuring the safety and security of our clients. Our commitment to excellence and continuous innovation has positioned us as a trusted name in the security industry. Job Summary: We are on the hunt for a skillful Field Technician to be a part of our dynamic team. The chosen individual will be at the forefront of installing, servicing, and maintaining a wide range of Electronic Security Systems and Healthcare Systems, thereby playing a pivotal role in our mission to ensure utmost safety. Key Responsibilities: Install, service, and repair electronic security systems including Video Surveillance, Electronic Access Control, and Burglar Alarm Systems. Handle Network/Low Voltage cabling to guarantee seamless connectivity and integration. Conduct regular system diagnostics and inspections to detect and rectify potential issues. Offer on-site customer assistance, resolve queries, and provide technical solutions. Stay abreast of the latest industry innovations, technologies, and best practices. Collaborate with the technical and customer service teams to guarantee efficient and timely system installations and repairs. Keep detailed and updated documentation of all service activities and system installations. Suggest system upgrades or enhancements based on evolving technology and client requirements. Abide by all company policies, safety protocols, and best practices. Attend regular training sessions to hone skills and stay current. Qualifications: Diploma or degree in Electronics, IT, or a related field is preferred. Prior experience as a Field Technician in the security systems domain or a related capacity. In-depth knowledge of Video Surveillance, Electronic Access Control, Burglar Alarm Systems, and Network/Low Voltage cabling. Proficient troubleshooting and problem-solving skills. Stellar communication and customer service aptitudes. Ability to operate independently and in a team environment while managing tasks effectively. Must possess a valid drivers license and dependable transportation to and from our office located in Troy, Michigan. Successful clearance of background checks and drug tests. What We Offer: Attractive salary package based on experience and knowledge in the industry. Comprehensive benefits encompassing medical, dental, and vision coverage, with 401K Matching. Opportunities for ongoing professional growth and training. A welcoming and collaborative work atmosphere. Enthusiastic candidates are encouraged to forward their resumes along with a concise cover letter detailing their relevant expertise to ************************** We appreciate the interest of all applicants, but only those shortlisted will be approached for an interview. Alarm Systems, Inc. is a staunch believer in equal employment opportunities and greatly values workforce diversity.
    $26k-38k yearly est. Easy Apply 17d ago
  • On-Call Staff Archaeologist | Field Technician | Dexter MI

    Chronicle Heritage 4.2company rating

    Michigan jobs

    Experienced Field Tech | Staff Archaeologist | On-Call Hourly - Dexter MI Company Profile Chronicle Heritage is a solution-driven heritage consulting firm that prides itself on employing the best cultural resource management professionals in the industry. We place an emphasis on supporting our clients' needs, fostering new technologies that advance our industry, and leveraging those advancements toward the management of non-renewable cultural resources. Chronicle Heritage prioritizes professional development within the framework of innovation and forward thinking to encourage career advancement and research development. Job Description Chronicle Heritage is seeking Archaeological Field Technicians to support project work out of our Dexter, Michigan office. The role will assist the Field Director and Project Team in completing archaeological pedestrian surveys, monitoring, testing. site delineation and recording in Michigan. Preference will be given to local candidates. Per diem will be provided for out-of-town stays. Lodging will either be camping or hotel, depending on their location. Required Qualifications Bachelor's degree in archaeology, anthropology, or a closely related field Successful completion of an archaeology field school or have demonstrated equivalent experience 4 months or more of experience conducting survey fieldwork Frequent out-of-town travel, potentially for extended periods of time Valid driver's license Preferred Skills Experience performing pedestrian surveys, excavating/recording shovel test units, and recording archaeological sites Knowledge of Michigan material culture - Indigenous and Euro-American history and prehistory Experience with car camping and backpacking Demonstrate excellent attention to detail, a positive work ethic, reliability, and commitment to working both independently and in a team environment Previous experience with mapping equipment and other special application equipment (GPS, tablets, etc.) Strong communication and organization skills Physical And Mental Requirements And Work Environment Regular fieldwork or on-site inspections are required, which necessitates ability to frequently travel/drive a vehicle (sight, hearing, and manual manipulation of driving mechanisms), cognitive ability to plan travel, use maps or GPS navigation systems. May require ambulation and movement to enable walking or hiking 10+ miles per day on rough and/or hazardous terrain and occasional climbing, crouching, kneeling, balancing on rough terrain. Fieldwork may involve exposure to conditions of rain, sun, heat, wind, dust, etc., with exposure to animals, plants, wet conditions, biting insects, poison oak, etc. May require use of respiratory equipment. Some fieldwork may require carrying loads up to 25 pounds or work around heavy construction equipment. Vision is required to observe environmental phenomena and record and translate observations into text (either keyboard entry on a computer or dictation and audio translation of recording to Standard English scientific text). Mental requirements include ability to organize one's own work or that of crew members; ability to recognize and observe scientific data and analyze data as well as ability to perform calculations. Must also be able to observe social and professional interactions and respond appropriately. Some work is performed primarily in an indoor environment and requires sustained sitting and use of fingers, hands, and arms to operate a computer and perform keyboard entry of data or document preparation (or equivalent with accommodation). Must also be able to operation standard office equipment (phone, copy machine, etc.) Additional Information Interested candidates should submit resume to ******************************** Chronicle Heritage is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need. Chronicle Heritage complies with the Americans with Disabilities Act (ADA) and considers reasonable accommodation measures that may be necessary for eligible applicants/employees to perform essential functions. EEO/AA/M/F/Veteran/Disabled.
    $31k-42k yearly est. Easy Apply 60d+ ago

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