Senior Manager Of Business Operations jobs at Expedia Group - 63 jobs

Are you someone who is an out of the box, strategic thinker who thrives in a complex, ambiguous, fast-paced environment with the desire to deliver on large scale global programs? If so, this job is for you! The Experiences + Devices (E+D) Executive Management Office is looking to fill a key role focusing on employee experiences and business operations. E+D is an engineering organization that works closely together to enable the Microsoft mission to deliver products, services, and devices that people, and organizations trust and love in all aspects of their lives at work, home and at school. As part of the E+D executive office, it will be essential to uphold the team's philosophy to operate with the highest level of confidentiality, integrity, inclusivity, and trust. This role will orchestrate across many stakeholders for core deliverables and requires an individual who is a great team player, a self-starter, strategic thinker and adaptable to jumping in to solve issues and drive solutions across the business. The E+D Employee Experiences team designs, implements, and operates large-scale global programs across Engineering that support Microsoft's aspire-to culture of creating an environment where everyone can be their full, authentic selves in alignment with our values and do their best work every day. We are an agile self-driven team that depends on one another and delivers! **This Senior Business Program Manager will lead two strategic programs - WW Eng Sites Community and E+D Culture & Inclusion.** + **Worldwide Engineering Sites Community** + Mission: Connect Microsoft's global engineering centers (37 sites across 21 countries with over 50,000 engineers) to elevate employee experiences, improve operational rigor, and strengthen community connections, while driving a unified "One Microsoft" culture and strategy + Scope: Lead the WW Engineering Operations Core Team in partnership with C+AI to virtually coordinate site leaders and Business Program Managers (BPMs) across core engineering divisions (E+D, C+AI, MAI, COREAI, Security, SMT, T&R) and sites, scaling company-wide initiatives (e.g., AI skilling, management workshops), and serving as the connective tissue between geographically dispersed hubs, creating a unified voice for engineering sites when interfacing with corporate leadership. + **Culture and Inclusion Charter:** + Mission: Foster an inclusive, One Microsoft culture across E+D and WW engineering sites, ensuring every employee feels connected and empowered to bring their authentic self to work. + Scope: Drive diversity, inclusion, and respect; align local initiatives with Microsoft's aspire-to culture; scale D&I efforts globally; and reinforce a culture that supports business goals. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. **This role is based out of the Microsoft Redmond, WA campus.** In alignment with Microsoft's Flexible Work Policy, this role is expected to work on campus **at least three days per week on average** . This requirement ensures consistency with company guidelines and supports collaboration expectations. **Responsibilities** This Senior Business Program Manager is expected to be a high-impact leader who can strategically run a worldwide program, unify a diverse set of teams, and deliver tangible operational improvements. This role requires leadership in a virtual capacity, cross-functional collaboration, program management rigor, and executive savvy to succeed. + **Global Rhythm of Business (RoB):** Plan and execute the cadence of meetings, initiatives, and communications to keep all sites aligned. Organize regular forums (monthly syncs, quarterly calls, annual summits) and maintain engagement between meetings. + **Virtual Leadership:** Chair and connect a network of ~40+ site BPMs, facilitating community calls, workshops, and peer collaboration. Drive standardization and alignment with corporate programs, facilitating the exchange of best practices, playbooks, and solutions among sites and encourage standardization of approaches by incorporating Corp programs and initiatives for global consumption. + **OKR Alignment and Reporting:** Own the Objectives and Key Results (OKR) process for the community, ensuring local plans ladder up to strategic goals and tracking outcomes with common metrics. Serve as the liaison to executive stakeholders, preparing high-quality updates for executive sponsors and the E+D executive office. + **Budget and Operations Oversight:** Guide community budget usage, establish spend principles, and chair budget reviews to ensure prudent, consistent use of funds in partnership with Finance. **E+D Culture & Inclusion - Specific Responsibilities** + **E+D D&I Strategy:** Define and execute a unified diversity and inclusion strategy for the E+D Division in alignment with Microsoft's values and goals, set community-wide D&I objectives and ensure local plans ladder up to Microsoft goals. + **Governance:** Chair the E+D D&I council and inclusion network workstreams, partner with Corporate D&I, and translate company-wide initiatives into actionable guidance for all business groups and sites. **Job Accountabilities** **Strategic Program Management** : Design, implement, and evolve large-scale programs; translate vision into execution; work in ambiguous situations across a dynamic fast-paced environment; coordinate multiple activities; and use data-driven approaches to translate high-level goals into concrete programs to inform decisions and measure success. **Process Design and Management:** Experience creating and reengineering global workflow processes through automation with a history of solving tough problems in complex environments. This role requires solid business acumen and deep analytical skills to be successful. **Communication** : Verbal and written communication skills across all levels of the organization to manage global programs and bring others along the journey. Ability to develop executive level presentations including storyboarding and present to a CVP level audience. Ability to use out-of-the-box creative thinking to work through ambiguity and heighten awareness to increase engagement. **Executive Stakeholder Engagement:** Interface with senior leaders (CVP/EVP-level sponsors), distill information into concise briefs, and present recommendations confidently. Track record of effective stakeholder management, navigating a matrix organization and balancing the needs of different groups (engineering, HR, finance, etc.). Diplomacy and the ability to represent the community professionally at all levels is expected. **Cross-Team Collaboration:** We are looking for someone who is phenomenal at cross-team collaboration and emotional intelligence as well as someone who can demonstrate influence and impact skills. Able to build trust with site leaders and PMs, inspire a shared vision, and drive alignment without formal reporting lines. Experience chairing committees or communities of practice. **Qualifications** **Required Qualifications:** + Bachelor's Degree in Business, Operations, Finance, or related field AND 6+ years' experience in program management, process management, or process improvement leading large cross-divisional programs and teams from strategy formulation to implementation + OR equivalent experience. **Preferred Qualifications:** + Master's Degree in Business, Operations, Finance, or related field AND 8+ years' experience in program management, process management, or process improvement leading large cross-divisional programs and teams from strategy formulation to implementation OR Bachelor's Degree in Business, Operations, Finance, or related field AND 12+ years' experience in program management, process management, or process improvement leading large cross-divisional programs and teams from strategy formulation to implementation + OR equivalent experience. + A passion for Microsoft's mission and creating a vibrant, inclusive work environment for engineers worldwide will help energize their work. + Considerable problem-solving skills and advanced knowledge of business program management and operational processes. + Ability to influence, and lead and manage global virtual teams and programs. + Ability to collaborate across team - flexibility, proactiveness, teamwork, and ability to effectively communicate with all levels and work in a fast-paced environment. + Bias for Action and Results - takes ownership and drives projects forward independently - a "go-getter" who can identify what needs to be done and rally others to execute. They will need to handle ambiguity and be solution-oriented, especially when coordinating across geographies and business groups. + High capacity for multitasking, context switching, able to manage multiple, high-stakes projects simultaneously under deadline constraints. + Self-directed and self-confident with great initiative and sense of ownership. Ability to persuade, lead, and motivate others. + Demonstrated ability to synthesize the complex - able to take multiple, complicated, disparate inputs and transform it into simple, clear, succinct actions and initiatives. + Proficient in Modern SharePoint site creation and editing; advanced knowledge of Excel. Business Program Management IC5 - The typical base pay range for this role across the U.S. is USD $116,900 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $148,400 - $222,600 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: **************************************************** This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. (**************************************************************

Are you someone who is an out of the box, strategic thinker who thrives in a complex, ambiguous, fast-paced environment with the desire to deliver on large scale global programs? If so, this job is for you! The Experiences + Devices (E+D) Executive Management Office is looking to fill a key role focusing on employee experiences and business operations. E+D is an engineering organization that works closely together to enable the Microsoft mission to deliver products, services, and devices that people, and organizations trust and love in all aspects of their lives at work, home and at school. As part of the E+D executive office, it will be essential to uphold the team's philosophy to operate with the highest level of confidentiality, integrity, inclusivity, and trust. This role will orchestrate across many stakeholders for core deliverables and requires an individual who is a great team player, a self-starter, strategic thinker and adaptable to jumping in to solve issues and drive solutions across the business. The E+D Employee Experiences team designs, implements, and operates large-scale global programs across Engineering that support Microsoft's aspire-to culture of creating an environment where everyone can be their full, authentic selves in alignment with our values and do their best work every day. We are an agile self-driven team that depends on one another and delivers! This Senior Business Program Manager will lead two strategic programs - WW Eng Sites Community and E+D Culture & Inclusion. * Worldwide Engineering Sites Community * Mission: Connect Microsoft's global engineering centers (37 sites across 21 countries with over 50,000 engineers) to elevate employee experiences, improve operational rigor, and strengthen community connections, while driving a unified "One Microsoft" culture and strategy * Scope: Lead the WW Engineering Operations Core Team in partnership with C+AI to virtually coordinate site leaders and Business Program Managers (BPMs) across core engineering divisions (E+D, C+AI, MAI, COREAI, Security, SMT, T&R) and sites, scaling company-wide initiatives (e.g., AI skilling, management workshops), and serving as the connective tissue between geographically dispersed hubs, creating a unified voice for engineering sites when interfacing with corporate leadership. * Culture and Inclusion Charter: * Mission: Foster an inclusive, One Microsoft culture across E+D and WW engineering sites, ensuring every employee feels connected and empowered to bring their authentic self to work. * Scope: Drive diversity, inclusion, and respect; align local initiatives with Microsoft's aspire-to culture; scale D&I efforts globally; and reinforce a culture that supports business goals. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. This role is based out of the Microsoft Redmond, WA campus. In alignment with Microsoft's Flexible Work Policy, this role is expected to work on campus at least three days per week on average. This requirement ensures consistency with company guidelines and supports collaboration expectations. Responsibilities This Senior Business Program Manager is expected to be a high-impact leader who can strategically run a worldwide program, unify a diverse set of teams, and deliver tangible operational improvements. This role requires leadership in a virtual capacity, cross-functional collaboration, program management rigor, and executive savvy to succeed. * Global Rhythm of Business (RoB): Plan and execute the cadence of meetings, initiatives, and communications to keep all sites aligned. Organize regular forums (monthly syncs, quarterly calls, annual summits) and maintain engagement between meetings. * Virtual Leadership: Chair and connect a network of ~40+ site BPMs, facilitating community calls, workshops, and peer collaboration. Drive standardization and alignment with corporate programs, facilitating the exchange of best practices, playbooks, and solutions among sites and encourage standardization of approaches by incorporating Corp programs and initiatives for global consumption. * OKR Alignment and Reporting: Own the Objectives and Key Results (OKR) process for the community, ensuring local plans ladder up to strategic goals and tracking outcomes with common metrics. Serve as the liaison to executive stakeholders, preparing high-quality updates for executive sponsors and the E+D executive office. * Budget and Operations Oversight: Guide community budget usage, establish spend principles, and chair budget reviews to ensure prudent, consistent use of funds in partnership with Finance. E+D Culture & Inclusion - Specific Responsibilities * E+D D&I Strategy: Define and execute a unified diversity and inclusion strategy for the E+D Division in alignment with Microsoft's values and goals, set community-wide D&I objectives and ensure local plans ladder up to Microsoft goals. * Governance: Chair the E+D D&I council and inclusion network workstreams, partner with Corporate D&I, and translate company-wide initiatives into actionable guidance for all business groups and sites. Job Accountabilities Strategic Program Management: Design, implement, and evolve large-scale programs; translate vision into execution; work in ambiguous situations across a dynamic fast-paced environment; coordinate multiple activities; and use data-driven approaches to translate high-level goals into concrete programs to inform decisions and measure success. Process Design and Management: Experience creating and reengineering global workflow processes through automation with a history of solving tough problems in complex environments. This role requires solid business acumen and deep analytical skills to be successful. Communication: Verbal and written communication skills across all levels of the organization to manage global programs and bring others along the journey. Ability to develop executive level presentations including storyboarding and present to a CVP level audience. Ability to use out-of-the-box creative thinking to work through ambiguity and heighten awareness to increase engagement. Executive Stakeholder Engagement: Interface with senior leaders (CVP/EVP-level sponsors), distill information into concise briefs, and present recommendations confidently. Track record of effective stakeholder management, navigating a matrix organization and balancing the needs of different groups (engineering, HR, finance, etc.). Diplomacy and the ability to represent the community professionally at all levels is expected. Cross-Team Collaboration: We are looking for someone who is phenomenal at cross-team collaboration and emotional intelligence as well as someone who can demonstrate influence and impact skills. Able to build trust with site leaders and PMs, inspire a shared vision, and drive alignment without formal reporting lines. Experience chairing committees or communities of practice. Qualifications Required Qualifications: * Bachelor's Degree in Business, Operations, Finance, or related field AND 6+ years' experience in program management, process management, or process improvement leading large cross-divisional programs and teams from strategy formulation to implementation * OR equivalent experience. Preferred Qualifications: * Master's Degree in Business, Operations, Finance, or related field AND 8+ years' experience in program management, process management, or process improvement leading large cross-divisional programs and teams from strategy formulation to implementation OR Bachelor's Degree in Business, Operations, Finance, or related field AND 12+ years' experience in program management, process management, or process improvement leading large cross-divisional programs and teams from strategy formulation to implementation * OR equivalent experience. * A passion for Microsoft's mission and creating a vibrant, inclusive work environment for engineers worldwide will help energize their work. * Considerable problem-solving skills and advanced knowledge of business program management and operational processes. * Ability to influence, and lead and manage global virtual teams and programs. * Ability to collaborate across team - flexibility, proactiveness, teamwork, and ability to effectively communicate with all levels and work in a fast-paced environment. * Bias for Action and Results - takes ownership and drives projects forward independently - a "go-getter" who can identify what needs to be done and rally others to execute. They will need to handle ambiguity and be solution-oriented, especially when coordinating across geographies and business groups. * High capacity for multitasking, context switching, able to manage multiple, high-stakes projects simultaneously under deadline constraints. * Self-directed and self-confident with great initiative and sense of ownership. Ability to persuade, lead, and motivate others. * Demonstrated ability to synthesize the complex - able to take multiple, complicated, disparate inputs and transform it into simple, clear, succinct actions and initiatives. * Proficient in Modern SharePoint site creation and editing; advanced knowledge of Excel. Business Program Management IC5 - The typical base pay range for this role across the U.S. is USD $116,900 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $148,400 - $222,600 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: **************************************************** This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. As the **Director of FDE Operations** you will be accountable for running the end to end operating system for the Frontier Deployed Engineer (FDE) program, serving as the single operational owner across intake, prioritization, resourcing, and governance from intake through delivery. This role translates strategy into repeatable, scalable execution, ensuring decisions move quickly, work lands with the right teams, and outcomes are delivered with enterprise reliability. The role owns the program rhythm of business, operational frameworks, and cross functional orchestration spanning Engineering, ISE, ISD, CE&S, and Field teams. The role manages key stakeholders across the FDE community, while driving data backed decisioning, and ensures delivery models evolve to support increasing demand and scale. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. **Responsibilities** **Program Operating Model & Rhythm of Business:** + Enhance and run the newly created FDE program operating model, including SteerCos, QBRs/MBRs, decision forums, and delivery cadences. + Establish a standardized rhythm of business (RoB) to accelerate decisions, track commitments, and ensure accountability from intake through delivery and out take. + Define ownership models, escalation paths, and fast decision criteria to enable high velocity execution while fast failing non fit requests. **Single Intake, Triage & Resourcing:** + Own the single intake ("one front door") experience for FDE customer requests, providing a unified and simplified interface for customers and account teams. + Lead through others, the intake → triage → scoping → resourcing → decision workflow using structured backlogs, prioritization frameworks, and transparent decisioning. + Define and enforce SLAs, routing rules, prioritization rubrics, and tagging mechanisms to land requests with the right teams and configurations at the right time. **Governance, Metrics & Transparency:** + Establish and maintain program governance, success metrics, and executive level dashboards tracking demand, delivery health, resourcing, and business impact. + Own the system of record for program execution, ensuring accurate tracking of requests, outcomes, capacity, and operational insights. + Proactively identify scale constraints, skill gaps, and delivery risks, driving mitigation through data driven storytelling and recommendations. **Cross Functional Orchestration:** + Orchestrate execution across Product, Engineering, Delivery, GTM, and Services organizations, influencing without direct authority. + Remove blockers, broker trade offs, and drive decision velocity across highly matrixed teams. **Delivery Excellence & Out-take:** + Institutionalize delivery patterns, accelerators, and reusable artifacts to improve consistency, quality, and speed at scale. + Ensure structured out take so delivered solutions become supportable through documentation, product integration, operational readiness, or handoff models. + Capture and amplify the Voice of the Implementer to inform product investments and reduce reliance on bespoke execution. **Change Management & Continuous Improvement:** + Lead operational readiness and change management as new motions, tooling, and workflows are introduced. + Drive continuous improvement through process simplification, standard templates, and automation opportunities. + Ensure the operating model remains agile, enterprise grade, and integrated with Microsoft's core systems and standards. **Other:** + Embody our culture and values. (********************************************* **Qualifications** **Required:** + Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR equivalent experience. **Preferred:** + Experience of 8-12+ years of relevant program or business operations experience + Demonstrated experience leading large, complex business or technical programs with accountability for end to end execution and measurable outcomes. + Proven ability to operate at enterprise or multi team scope, coordinating execution across multiple functions (e.g., Engineering, Operations, Sales, or Delivery). + Strong expertise in program and portfolio management, including planning, dependency management, risk mitigation, and execution governance. + Experience defining and running program level rhythm of business (e.g., reviews, checkpoints, decision forums) to drive accountability and timely outcomes. + Demonstrated ability to establish and track program success metrics, dashboards, and reporting for leadership and stakeholders. + Proven strength in stakeholder management, including influencing senior leaders and peers without direct authority. + Experience leading teams, senior individual contributors, or vendors, including setting expectations, managing performance, and delivering against commitments. + Track record of driving decision velocity and operational clarity in highly ambiguous, matrixed environments. + Demonstrated success building repeatable execution frameworks (e.g., standardized intake, governance models, execution playbooks). + Advanced data literacy, including using KPIs, OKRs, and dashboards to guide prioritization and executive decision making. + Experience leading change management, including adoption of new tools, processes, or operating models. + Ability to identify and implement process automation or technology enabled efficiencies to improve program quality and speed. Business Program Management IC6 - The typical base pay range for this role across the U.S. is USD $130,900 - $277,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $303,600 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: **************************************************** This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. (**************************************************************

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. As the Director of FDE Operations you will be accountable for running the end to end operating system for the Frontier Deployed Engineer (FDE) program, serving as the single operational owner across intake, prioritization, resourcing, and governance from intake through delivery. This role translates strategy into repeatable, scalable execution, ensuring decisions move quickly, work lands with the right teams, and outcomes are delivered with enterprise reliability. The role owns the program rhythm of business, operational frameworks, and cross functional orchestration spanning Engineering, ISE, ISD, CE&S, and Field teams. The role manages key stakeholders across the FDE community, while driving data backed decisioning, and ensures delivery models evolve to support increasing demand and scale. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Program Operating Model & Rhythm of Business: * Enhance and run the newly created FDE program operating model, including SteerCos, QBRs/MBRs, decision forums, and delivery cadences. * Establish a standardized rhythm of business (RoB) to accelerate decisions, track commitments, and ensure accountability from intake through delivery and out take. * Define ownership models, escalation paths, and fast decision criteria to enable high velocity execution while fast failing non fit requests. Single Intake, Triage & Resourcing: * Own the single intake ("one front door") experience for FDE customer requests, providing a unified and simplified interface for customers and account teams. * Lead through others, the intake → triage → scoping → resourcing → decision workflow using structured backlogs, prioritization frameworks, and transparent decisioning. * Define and enforce SLAs, routing rules, prioritization rubrics, and tagging mechanisms to land requests with the right teams and configurations at the right time. Governance, Metrics & Transparency: * Establish and maintain program governance, success metrics, and executive level dashboards tracking demand, delivery health, resourcing, and business impact. * Own the system of record for program execution, ensuring accurate tracking of requests, outcomes, capacity, and operational insights. * Proactively identify scale constraints, skill gaps, and delivery risks, driving mitigation through data driven storytelling and recommendations. Cross Functional Orchestration: * Orchestrate execution across Product, Engineering, Delivery, GTM, and Services organizations, influencing without direct authority. * Remove blockers, broker trade offs, and drive decision velocity across highly matrixed teams. Delivery Excellence & Out-take: * Institutionalize delivery patterns, accelerators, and reusable artifacts to improve consistency, quality, and speed at scale. * Ensure structured out take so delivered solutions become supportable through documentation, product integration, operational readiness, or handoff models. * Capture and amplify the Voice of the Implementer to inform product investments and reduce reliance on bespoke execution. Change Management & Continuous Improvement: * Lead operational readiness and change management as new motions, tooling, and workflows are introduced. * Drive continuous improvement through process simplification, standard templates, and automation opportunities. * Ensure the operating model remains agile, enterprise grade, and integrated with Microsoft's core systems and standards. Other: * Embody our culture and values. Qualifications Required: * Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR equivalent experience. Preferred: * Experience of 8-12+ years of relevant program or business operations experience * Demonstrated experience leading large, complex business or technical programs with accountability for end to end execution and measurable outcomes. * Proven ability to operate at enterprise or multi team scope, coordinating execution across multiple functions (e.g., Engineering, Operations, Sales, or Delivery). * Strong expertise in program and portfolio management, including planning, dependency management, risk mitigation, and execution governance. * Experience defining and running program level rhythm of business (e.g., reviews, checkpoints, decision forums) to drive accountability and timely outcomes. * Demonstrated ability to establish and track program success metrics, dashboards, and reporting for leadership and stakeholders. * Proven strength in stakeholder management, including influencing senior leaders and peers without direct authority. * Experience leading teams, senior individual contributors, or vendors, including setting expectations, managing performance, and delivering against commitments. * Track record of driving decision velocity and operational clarity in highly ambiguous, matrixed environments. * Demonstrated success building repeatable execution frameworks (e.g., standardized intake, governance models, execution playbooks). * Advanced data literacy, including using KPIs, OKRs, and dashboards to guide prioritization and executive decision making. * Experience leading change management, including adoption of new tools, processes, or operating models. * Ability to identify and implement process automation or technology enabled efficiencies to improve program quality and speed. Business Program Management IC6 - The typical base pay range for this role across the U.S. is USD $130,900 - $277,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $303,600 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: **************************************************** This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a Microsoft **Critical Environment Business Program Manager (CEBPM)** on the U.S. Government Airgap team, you will serve in a key leadership position responsible for delivering the core infrastructure and foundational technologies for Microsoft's dedicated online services supporting the U.S. Government. While our U.S. Government dedicated datacenter operations team has a sharp focus on serving our U.S. Government customers and helping them achieve federal missions, together, all of Microsoft's Cloud Operations & Innovation (CO+I) infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. **Responsibilities** **_Critical Environment Business Operations_** + Independently collect and evaluate success criteria (e.g., ROI, SLAs, OKRs, KPIs) and performance metrics using scorecards and dashboards to monitor datacenter programs and ensure all activities align with business and program objectives. + Collaborates with others to use data analytics to derive insights that help identify program risks and mitigation plans and opportunities to streamline and optimize programs based on lessons learned. + Collaborates with others to conduct cost-benefit analyses to examine performance to value drivers and return on investment. + Provides leadership and subject matter expertise related to the accuracy, forecasting & compliance of datacenter financials. + Manage the financial and commercial aspects of site contracts, including related purchase orders and invoice reviews, and prepare spend plan management review materials for site leadership. + Assist with tracking of datacenter Maintenance and Repair activities and ensure alignment with the defined spend plan. + Evaluate cost savings opportunities and implement strategic projects to realize savings. + Maintain continuous alignment with the DCOPs regional business operations team. **_Data Center Work Environment_** + Learning and living the One Microsoft culture and values. Lead through change by bringing clarity, generating energy, and delivering success. + Maintains pride and a sense of accountability for the service quality, completeness, and resulting user experience, display accountability and ownership of the data center facilities. + Learns the customer's mission and maintains a strong customer focus to understand the impact of their work when completing tickets and assigned tasks. **_Security_** + Understand, follow, and always ensure secure operations. This includes successfully maintaining the required security clearance required for site access. Site security procedures must be maintained to ensure customer trust. + Work activities occur in a high security, high compliance environment subject to customer regulations. Complex activities must be completed with no external connectivity so advanced critical thinking skills are a must. The work environment allows no Personnel Electronics Devices such as cell phones and smart watches are prohibited in operational areas. + Multiple support functions will require constant transitioning between secure and non-secure work areas that will require comprehensive procedures to ensure spaces are accessed and secured utilizing multiple security tools and methods for compliance. + Complies with strict security and data management procedures and policies that are subject to constant physical security and customer audits, to include strict limitations on how equipment is stored within or transitioned out of secure work areas. + Completes all required security training, escorts uncleared vendors or IT support on-premises, and appropriately takes action and alerts others to security concerns and/or incidents. **Qualifications** **Required Qualifications:** + High School Qualification or equivalent AND 2+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments + OR equivalent experience **Other Requirements:** **Security Clearance Requirements:** Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: + The successful candidate must have an active U.S. Government Top Secret Clearance with access to Sensitive Compartmented Information (SCI) based on a Single Scope Background Investigation (SSBI) with Polygraph. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate U.S. Government clearance and/or customer screening requirements may result in employment action up to and including termination. + **Clearance Verification** : This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment. + **Microsoft Cloud Background Check** : This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. **Citizenship & Citizenship Verification:** This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance **Preferred Qualifications:** + Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 8+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR High School Qualification or equivalent AND 10+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR equivalent experience. + Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP. + 2+ years' experience with critical environment maintenance and repair cost management + 2+ years' experience with industry program and project management skills + 2+ years' experience working with collaboration platforms (e.g. SharePoint, MS Teams etc.) + 2+ years' experience with reporting and data analysis systems & platforms (e.g. PowerBI) Data Center Operations Management IC3 - The typical base pay range for this role across the U.S. is USD $81,400 - $161,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $109,800 - $183,100 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: **************************************************** Data Center Operations Management IC4 - The typical base pay range for this role across the U.S. is USD $102,600 - $202,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,500 - $225,800 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: **************************************************** This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. (**************************************************************

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Success Services Delivery is looking for a senior Business Program Manager to apply critical judgment and analytical skills to assess risks, scrutinize details, and solve complex problems across Success Programs and Success Enablement Global engines. The BPM will contribute to well-informed and strategic decision-making that supports organizational objectives and mitigates potential risks. Utilizing business intelligence and a strategic big-picture view they will analyze business operations and financial health. This involves applying deep business acumen and Microsoft product knowledge to interpret key performance indicators and drive informed decision-making that aligns with overarching business objectives. Performs program landscape research and analysis. Identifies and scopes opportunities to develop new programs and improve current ones impacting the broader unit. Leads the defining and tracking of success criteria and performance metrics. Shares best practices to define and execute on a landing and communication plan, such as the target audience(s) and communication strategy. Shares expertise to evangelize highly complex programs to stakeholders, partners, and customers to gain buy in. Leads a portfolio of projects, including the project plan, timelines, milestones, financial management, performance metrics, and/or resource needs for highly complex programs. Provides insight to lead others to understand mapping or how people, process, technology, and systems work and impact one another. Provides insight to cost-benefit analyses to examine performance to value drivers. Provides insight to collect and evaluates success criteria and performance metrics. Utilizes direction and strategy from leadership to advocate and influence sponsorship regarding business area of expertise in order to create and execute plans that shift current priorities to new organizational initiatives and objectives, and influences others to change behavior accordingly. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. **Responsibilities** + Utilizes direction and strategy from leadership to advocate and influence sponsorship regarding business area of expertise in order to create and execute plans that shift current priorities to new organizational initiatives and objectives, and influences others to change behavior accordingly. + Leads the definition of the vision and strategy for change, broad and specific impact, and the flow of communication and interaction with the organization to drive change management processes. + Ensures buy in and adoption of the new program or change by others in the organization using change management methodologies and techniques. + Leads others to develop the collateral required to enable key stakeholders and others to be onboard. + Leads identification of training and reskilling needs, and mapping of individuals in partnership with Human Resources (HR). Leads partnering with business process outsourcing (BPO) vendors to ensure that their contractors have the proper skills and capabilities Microsoft requires. + Provides insight to cost-benefit analyses to examine performance to value drivers (e.g., profit and loss [P&L], return on investment [ROI]). Leads monthly business review (MBR) and runs rhythms regularly to identify what is working and what is not and makes improvements accordingly. + Provides insight to collect and evaluates success criteria (e.g., ROI, SLAs, OKRs, KPIs) and performance metrics (e.g., acquisition, usage, impact, effectiveness, customer feedback) and uses scorecards and dashboards to monitor highly complex programs and ensure all activities align with business and program objectives. + Leads the synthesis of data analytics (e.g., scenario analyses) to derive insights and training that help identify current and future program risks and mitigation plans and opportunities to streamline and optimize programs based on lessons learned that impact the broader unit, and plan to sunset programs that are no longer necessary or meeting objectives. **Qualifications** **Required Qualifications** + Bachelor's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement + OR equivalent experience. **Preferred Qualifications** + Master's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 12+ years experience in program management, process management, or process improvement + OR equivalent experience + Proven ability to lead highly complex, cross‑functional programs end‑to‑end, including planning, execution, risk management, and delivery across engineering, operations, finance, and business teams. + Experience in data‑driven program management, including defining and tracking success metrics (OKRs, KPIs, ROI, SLAs) and communicating business impact through executive‑ready storytelling, dashboards, and scorecards. + Demonstrated experience designing and executing security-, privacy-, and regulatory‑compliant programs, incorporating governance, change management, and industry best practices into program planning. + Ability to drive stakeholder alignment and accountability through clear communication strategies, rhythm of business (ROB), and structured collaboration across diverse audiences and senior leadership levels. + Experience identifying new program opportunities and optimizing existing programs through process analysis, root‑cause identification, simplification, and continuous improvement informed by market and business insights. Business Program Management IC5 - The typical base pay range for this role across the U.S. is USD $116,900 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $148,400 - $222,600 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: **************************************************** This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. (**************************************************************

Microsoft is committed to its 2030 sustainability goals as it builds infrastructure to deliver cutting-edge cloud and AI solutions to our customers. Microsoft Cloud Operations and Innovation (CO+I) is the team behind Microsoft's Cloud infrastructure and is responsible for innovating, planning, designing, building and operating one of the largest data center fleets in the world. We support product teams by providing a secure and compliant, cost-effective and highly available global infrastructure that Microsoft's customers depend on. We are seeking a Business Program Manager, Lease Sustainability, who will be instrumental in developing and optimizing the processes, systems and tools for the Lease Sustainability program within the Leased Data Center portfolio of Microsoft CO+I. In this role, the Business Program Manager, Lease Sustainability, will engage internal teams throughout the Microsoft CO+I organization, focusing on controls and compliance related to business processes, program design and execution. The ideal candidate should be adept at navigating ambiguity, possess strong cross-group collaboration skills, utilize a data-driven approach to assessing and articulating risk, and have a continuous desire to learn and grow. Their dedication to excellence and Microsoft's goals will be crucial in leading our company to new levels of success and sustainable practices. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. **Responsibilities** **Responsibilities:** + Develop, drive and optimize global processes, systems and tools leveraged by the Lease Sustainability team. + Evolve governance and methodology to facilitate increased program integration and process maturity, efficiency, and effectiveness. + Lead the implementation of advanced data collection and validation strategies, ensuring comprehensive coverage and high data integrity. + Drive innovation in sustainability data management, leveraging cutting-edge technologies and methodologies to enhance and streamline data accuracy and reliability. + Orchestrate the rhythm of business with a focus on strategic alignment and execution excellence, ensuring all stakeholders are informed and engaged. + Spearhead the execution of comprehensive telemetry implementation plans, driving the adoption of smart technologies for enhanced sustainability monitoring. + Evaluate and iterate on telemetry strategies to ensure they meet the evolving needs of the leased data center portfolio and sustainability objectives. + Champion data transparency and collaboration, fostering a culture of shared responsibility and mutual benefit in sustainability efforts. + Implement robust systems for identifying and addressing non-conformance, ensuring swift resolution and adherence to sustainability standards. + Engage cross-functional teams in the development of corrective action plans, leveraging diverse expertise to achieve sustainability targets. **Qualifications** **Qualifications:** + Bachelor's Degree in Business, Operations, Finance, or related field AND 6+ years' experience in program management, process management, or process improvement While not required, we also look for the following **Preferred Qualifications:** + Master's Degree in Business, Operations, Finance, or related field AND 6+ years' experience in program management, process management, or process improvement + OR Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years' experience in program management, process management, or process improvement + OR equivalent experience. **Background Check Requirements:** Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: + Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. \#COICareers | #EPCCareers | #DCDCareers Real Estate Portfolio Management IC4 - The typical base pay range for this role across the U.S. is USD $96,500 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $123,500 - $206,400 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: **************************************************** This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. (**************************************************************

This Business Development (Strategic Partnership) role advances Digital Direct Sales (DDS) strategy by planning, structuring, and negotiating strategic partnerships and by program managing initiatives that deliver profitable, customer centric growth. The mission is to drive profitable growth in Consumer and SMB ecommerce by structuring strategic partnerships, commercial win-rooms, and executing cross functional programs with sales excellence and agility. **Responsibilities** Key Responsibilities 1. Strategic Pursuit & Deal Execution - Lead pursuits aligned to DDS strategy and business growth plans: plan, structure, and negotiate strategic partnerships. - Embed DDS value proposition in every pursuit: differentiate Microsoft's direct experience through strategic partnerships (e.g, trade-in, financing, 3P offerings) - Drive commercial win-room and ensure deal quality and compliance: balance customer outcomes with Microsoft business rules, protect margin, mitigate risk, and ensure delivery SLAs are met. 2. Partnerships & Complex Deal Structuring - Structure and negotiate multi-party agreements with ecosystem partners, vendors, and strategic customers to enable joint value creation (devices, subscriptions, and selected 3P products). - Manage interfaces across Legal/CELA, Finance, Category, CSS/Ops, GTM, and Engineering; navigate approvals and close complex deals with clear economics and incentives. - Identify new 3P opportunities to reinforce Microsoft Store differentiation and strengthen the reason to buy. 3. Business Program Management - Design and improve programs: define strategy, gather requirements, align to FY27 priorities, assess risks, and implement mitigations. - Advocate program value using metrics; secure stakeholder buy-in; monitor objectives; and run change management efficiently. - Scale winning motions across geographies using VOC insights and market trends. 4. Cross-Functional Orchestration and Business planning - Coordinate across DDS and Microsoft teams (Category Sales, MCAPS, Finance, Legal/CELA, CSS, Engineering, Marketing) to shape business plans, opportunity sizing, whitespace ideation for growth in Focused Markets. - Participate in platform planning governance rhythms (Sunderland, MBR) to provide market-relevant business cases to support engineering roadmap and roll-out plan in regions. 5. Regional Compliance & Localization - Translate regulatory changes (e.g., Digital Acts, EO, payments, currency) into clear business impact, functional requirements for prioritization. - Partner with teams to deliver compliant, market-ready experiences; reduce localization time and defects; measure impact and reapply learnings globally. **Qualifications** + 3-6 years in Business Development (strategic partnerships), eCommerce, category management, or program management. + Proven ability to plan, structure, and negotiate complex partner/customer agreements. Strong analytical skills with experience in eCommerce KPIs and financial modeling. + Familiarity with Microsoft sales methodology and Consumer/SMB buying behaviors. + Cross-functional collaboration and stakeholder management skills. + Experience with AI-driven tools and transformation initiatives (preferred). Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $96,500 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $123,500 - $206,400 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: **************************************************** This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. (**************************************************************

Our mission in Treasury is to enable our customers and partners to achieve more by accelerating their digital transformation with innovative financial solutions and to optimize our cash. We are a customer and field facing global team that supports over 95% of Microsoft's revenue. We collect about $200B cash from across the globe each year and manage one of the largest corporate cash portfolios ($100B+) in the world . We also provide broad perspective on business risk and strategies to mitigate it using world-class insurance solutions. We are in over 20 countries, so chances are we are where you may want to explore new opportunities. When we pursue our passions, we do our best at work. It has allowed us to grow and develop into a team with a growth mindset and a culture of innovation evidenced by many industry-award winning solutions. We are looking for a passionate and experienced professional to join our Process and Innovation team as the **Senior Finance Business Program Manager** developing our new Agent team. You will drive adoption and orchestration of AI (artificial intelligence)-powered agents within Finance and adjacent functions. This role will evangelize, implement, and optimize agent-based workflows to enhance productivity, knowledge management, and strategic automation: + Establish a resource pool of specialized agents (Productivity, Knowledge, etc.) aligned to Treasury's business strategy. + Enable scalable automation and knowledge orchestration across business processes. + Foster a culture of innovation through hands-on practice and collaboration with product groups. At Microsoft, our mission-to empower every person and every organization on the planet to achieve more-guides how we partner with customers to deliver trusted, impactful solutions. With a growth mindset culture, we innovate responsibly and measure success by shared progress-people, teams, and customers. Join us to do meaningful work that changes the world and helps shape what's next for everyone. **Responsibilities** Mission is to operationalize AI agents, embed agent capabilities into daily workflows, and evangelize agent usage, which include the following day-to-day and long-term impact: + Develop and co-develop agents, as well as promote agent usage and best practices. + Collaborate with engineering and product groups. + Continuously refine processes for efficiency and scalability. + Drive measurable productivity gains. + Enable knowledge democratization. + Support enterprise AI transformation. + Embody our culture and values **Qualifications** **Required/Minimum Qualifications** + Master's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 2+ years experience in financial analysis, accounting, controllership or finance, or related field OR Bachelor's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 4+ years experience in financial analysis, accounting, controllership or finance, or related field OR equivalent experience. **Additional or Preferred Qualifications** + Masters Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 6+ years of post-graduate financial analysis, accounting, controllership, or finance work experience OR Bachelor's degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 8+ years of post-graduate financial analysis, accounting, controllership or finance work experience OR equivalent experience. + 1+ year(s) experience in multinationals with multi-product/multi-segment finance roles. + 1+ year(s) work experience in matrix-based organization. + 1+ year(s) work experience in the technology or software industry. + Power Automate and Programming backgrounds or experience. + Order-to-Cash processes and financial operations knowledge; Experience in finance with a relentless drive for delivering impact. + Project management, process flow design, data organization and topic structuring skills. + Problem-solving mindset with curiosity and analytical thinking. + Demonstrated ability to simplify while working through complex business situations in a rapidly changing environment. + Cross-group collaboration skills, including the ability to comfortably communicate with and influence management leaders. + Demonstrated strategic thinking and ability to act as an evangelist and catalyst to customer experiences. + Integrity and self-confidence with demonstrated change management and the ability to lead in a diverse and inclusive culture. \#Finance Financial Analysis IC4 - The typical base pay range for this role across the U.S. is USD $96,500 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $123,500 - $206,400 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: **************************************************** This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. (**************************************************************

Microsoft is committed to its 2030 sustainability goals as it builds infrastructure to deliver cutting-edge cloud and AI solutions to our customers. Microsoft Cloud Operations and Innovation (CO+I) is the team behind Microsoft's Cloud infrastructure and is responsible for innovating, planning, designing, building and operating one of the largest data center fleets in the world. We support product teams by providing a secure and compliant, cost-effective and highly available global infrastructure that Microsoft's customers depend on. We are seeking a Business Program Manager, Lease Sustainability, who will be instrumental in developing and optimizing the processes, systems and tools for the Lease Sustainability program within the Leased Data Center portfolio of Microsoft CO+I. In this role, the Business Program Manager, Lease Sustainability, will engage internal teams throughout the Microsoft CO+I organization, focusing on controls and compliance related to business processes, program design and execution. The ideal candidate should be adept at navigating ambiguity, possess strong cross-group collaboration skills, utilize a data-driven approach to assessing and articulating risk, and have a continuous desire to learn and grow. Their dedication to excellence and Microsoft's goals will be crucial in leading our company to new levels of success and sustainable practices. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. Responsibilities Responsibilities: * Develop, drive and optimize global processes, systems and tools leveraged by the Lease Sustainability team. * Evolve governance and methodology to facilitate increased program integration and process maturity, efficiency, and effectiveness. * Lead the implementation of advanced data collection and validation strategies, ensuring comprehensive coverage and high data integrity. * Drive innovation in sustainability data management, leveraging cutting-edge technologies and methodologies to enhance and streamline data accuracy and reliability. * Orchestrate the rhythm of business with a focus on strategic alignment and execution excellence, ensuring all stakeholders are informed and engaged. * Spearhead the execution of comprehensive telemetry implementation plans, driving the adoption of smart technologies for enhanced sustainability monitoring. * Evaluate and iterate on telemetry strategies to ensure they meet the evolving needs of the leased data center portfolio and sustainability objectives. * Champion data transparency and collaboration, fostering a culture of shared responsibility and mutual benefit in sustainability efforts. * Implement robust systems for identifying and addressing non-conformance, ensuring swift resolution and adherence to sustainability standards. * Engage cross-functional teams in the development of corrective action plans, leveraging diverse expertise to achieve sustainability targets. Qualifications Qualifications: * Bachelor's Degree in Business, Operations, Finance, or related field AND 6+ years' experience in program management, process management, or process improvement While not required, we also look for the following Preferred Qualifications: * Master's Degree in Business, Operations, Finance, or related field AND 6+ years' experience in program management, process management, or process improvement * OR Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years' experience in program management, process management, or process improvement * OR equivalent experience. Background Check Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: * Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. #COICareers | #EPCCareers | #DCDCareers Real Estate Portfolio Management IC4 - The typical base pay range for this role across the U.S. is USD $96,500 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $123,500 - $206,400 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: **************************************************** This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

This Business Development (Strategic Partnership) role advances Digital Direct Sales (DDS) strategy by planning, structuring, and negotiating strategic partnerships and by program managing initiatives that deliver profitable, customer centric growth. The mission is to drive profitable growth in Consumer and SMB ecommerce by structuring strategic partnerships, commercial win-rooms, and executing cross functional programs with sales excellence and agility. Responsibilities Key Responsibilities 1. Strategic Pursuit & Deal Execution • Lead pursuits aligned to DDS strategy and business growth plans: plan, structure, and negotiate strategic partnerships. • Embed DDS value proposition in every pursuit: differentiate Microsoft's direct experience through strategic partnerships (e.g, trade-in, financing, 3P offerings) • Drive commercial win-room and ensure deal quality and compliance: balance customer outcomes with Microsoft business rules, protect margin, mitigate risk, and ensure delivery SLAs are met. 2. Partnerships & Complex Deal Structuring • Structure and negotiate multi-party agreements with ecosystem partners, vendors, and strategic customers to enable joint value creation (devices, subscriptions, and selected 3P products). • Manage interfaces across Legal/CELA, Finance, Category, CSS/Ops, GTM, and Engineering; navigate approvals and close complex deals with clear economics and incentives. • Identify new 3P opportunities to reinforce Microsoft Store differentiation and strengthen the reason to buy. 3. Business Program Management • Design and improve programs: define strategy, gather requirements, align to FY27 priorities, assess risks, and implement mitigations. • Advocate program value using metrics; secure stakeholder buy-in; monitor objectives; and run change management efficiently. • Scale winning motions across geographies using VOC insights and market trends. 4. Cross-Functional Orchestration and Business planning • Coordinate across DDS and Microsoft teams (Category Sales, MCAPS, Finance, Legal/CELA, CSS, Engineering, Marketing) to shape business plans, opportunity sizing, whitespace ideation for growth in Focused Markets. • Participate in platform planning governance rhythms (Sunderland, MBR) to provide market-relevant business cases to support engineering roadmap and roll-out plan in regions. 5. Regional Compliance & Localization • Translate regulatory changes (e.g., Digital Acts, EO, payments, currency) into clear business impact, functional requirements for prioritization. • Partner with teams to deliver compliant, market-ready experiences; reduce localization time and defects; measure impact and reapply learnings globally. Qualifications * 3-6 years in Business Development (strategic partnerships), eCommerce, category management, or program management. * Proven ability to plan, structure, and negotiate complex partner/customer agreements. Strong analytical skills with experience in eCommerce KPIs and financial modeling. * Familiarity with Microsoft sales methodology and Consumer/SMB buying behaviors. * Cross-functional collaboration and stakeholder management skills. * Experience with AI-driven tools and transformation initiatives (preferred). Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $96,500 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $123,500 - $206,400 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: **************************************************** This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Our mission in Treasury is to enable our customers and partners to achieve more by accelerating their digital transformation with innovative financial solutions and to optimize our cash. We are a customer and field facing global team that supports over 95% of Microsoft's revenue. We collect about $200B cash from across the globe each year and manage one of the largest corporate cash portfolios ($100B+) in the world. We also provide broad perspective on business risk and strategies to mitigate it using world-class insurance solutions. We are in over 20 countries, so chances are we are where you may want to explore new opportunities. When we pursue our passions, we do our best at work. It has allowed us to grow and develop into a team with a growth mindset and a culture of innovation evidenced by many industry-award winning solutions. We are looking for a passionate and experienced professional to join our Process and Innovation team as the Senior Finance Business Program Manager developing our new Agent team. You will drive adoption and orchestration of AI (artificial intelligence)-powered agents within Finance and adjacent functions. This role will evangelize, implement, and optimize agent-based workflows to enhance productivity, knowledge management, and strategic automation: * Establish a resource pool of specialized agents (Productivity, Knowledge, etc.) aligned to Treasury's business strategy. * Enable scalable automation and knowledge orchestration across business processes. * Foster a culture of innovation through hands-on practice and collaboration with product groups. At Microsoft, our mission-to empower every person and every organization on the planet to achieve more-guides how we partner with customers to deliver trusted, impactful solutions. With a growth mindset culture, we innovate responsibly and measure success by shared progress-people, teams, and customers. Join us to do meaningful work that changes the world and helps shape what's next for everyone. Responsibilities Mission is to operationalize AI agents, embed agent capabilities into daily workflows, and evangelize agent usage, which include the following day-to-day and long-term impact: * Develop and co-develop agents, as well as promote agent usage and best practices. * Collaborate with engineering and product groups. * Continuously refine processes for efficiency and scalability. * Drive measurable productivity gains. * Enable knowledge democratization. * Support enterprise AI transformation. * Embody our culture and values Qualifications Required/Minimum Qualifications * Master's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 2+ years experience in financial analysis, accounting, controllership or finance, or related field OR Bachelor's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 4+ years experience in financial analysis, accounting, controllership or finance, or related field OR equivalent experience. Additional or Preferred Qualifications * Masters Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 6+ years of post-graduate financial analysis, accounting, controllership, or finance work experience OR Bachelor's degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 8+ years of post-graduate financial analysis, accounting, controllership or finance work experience OR equivalent experience. * 1+ year(s) experience in multinationals with multi-product/multi-segment finance roles. * 1+ year(s) work experience in matrix-based organization. * 1+ year(s) work experience in the technology or software industry. * Power Automate and Programming backgrounds or experience. * Order-to-Cash processes and financial operations knowledge; Experience in finance with a relentless drive for delivering impact. * Project management, process flow design, data organization and topic structuring skills. * Problem-solving mindset with curiosity and analytical thinking. * Demonstrated ability to simplify while working through complex business situations in a rapidly changing environment. * Cross-group collaboration skills, including the ability to comfortably communicate with and influence management leaders. * Demonstrated strategic thinking and ability to act as an evangelist and catalyst to customer experiences. * Integrity and self-confidence with demonstrated change management and the ability to lead in a diverse and inclusive culture. #Finance Financial Analysis IC4 - The typical base pay range for this role across the U.S. is USD $96,500 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $123,500 - $206,400 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: **************************************************** This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Microsoft's Cloud business is expanding, and the Cloud Supply Chain (CSCP) organization is responsible for enabling the hardware infrastructure underlying this growth including AI! CSCP's vision is to empower customers to achieve more by delivering Cloud and AI capabilities at scale. Our mission is to deliver the world's computer with an industry-leading supply chain. The CSCP organization is responsible for traditional supply chain functions such as plan, source, make, deliver, but also manages supportability (spares), sustainability, and decommissioning of datacenter assets worldwide. We deliver the core infrastructure and foundational technologies for Microsoft's over 200 online businesses including Bing, MSN, Office 365, Xbox Live, OneDrive and the Microsoft Azure platform for external customers. Our infrastructure is supported by more than 300 datacenters around the world that enable services for more than 1 billion customers in over 90 countries. The Cloud Sourcing, Spares, Security and Sustainability (CS4) organization within CSCP manages sourcing, strategy, and suppliers to provide cost, flexibility, and supply advantages that enable our org to become a world-class supply chain. Well-defined and executed sourcing and supply chain management ensures reliable, on-time performance and optimized cost, prevents urgent and unplanned investments, and provides accurate and timely information across the supply base and internally across the infrastructure organization. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. \#CSCP #CSCPJobs **Responsibilities** + Conduct analysis, synthesize findings, develop recommendations to drive supply chain strategies. + Topics ranging from industry intelligence and benchmarking, mid to long-term operations/ supply chain optimization, to firefighting and resolving short-term Supply Chain and Sourcing challenges + Lead cross-functional teams to drive implementation of strategic projects: from defining plan, monitoring progress, tracking KPI, removing roadblock to delivering result and institutionalize + Partner with Supply Chain, Sourcing and Engineering teams to ensure supply chain resiliency is built-in at product launch, with diversified supply base and geography + Lead executive communications to drive strategic agenda and report progress + Engage with cross functional teams on Supply chain and Sourcing related initiatives, e.g., Sustainability, government policy + Serve as trusted advisor and support other Supply Chain and Sourcing teams to form strategic agenda and executive communications **Qualifications** **Required qualifications:** + Master's Degree in Business Administration or related field AND 4+ years marketing, strategy, business planning, consulting, banking, finance, economics, and/or partner organization experience OR Bachelor's Degree in Business, Finance, Economics, Liberal Arts, Computer Science, or related field AND 6+ years marketing, strategy, business planning, consulting, banking, finance, economics, and/or partner organization experience + OR equivalent experience. + 6+ years of experience in high-tech Supply Chain or Sourcing + 4+ years of experience in Management Consulting, Supply Chain Strategy or Corporate Strategy Other Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: + Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. **Preferred qualifications:** + 7+ years of experience in high-tech Supply Chain or Sourcing + 4+ years of experience in Management Consulting, Supply Chain Strategy or Corporate Strategy + 3+ years of experience in leading strategy projects involving cross functional teams + MBA or Master's degree in Supply Chain is a plus + Experience in owning exec-level communications (to GM/VP and above) + Demonstrated capability in driving analysis, problem-solving and strategic thinking + Passionate not only in defining strategic agenda, but also in driving execution and delivering results + Ability to influence and build lasting relationships Business Strategy IC5 - The typical base pay range for this role across the U.S. is USD $130,900 - $251,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $272,300 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: **************************************************** This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. (**************************************************************

Microsoft's Cloud business is expanding, and the Cloud Supply Chain (CSCP) organization is responsible for enabling the hardware infrastructure underlying this growth including AI! CSCP's vision is to empower customers to achieve more by delivering Cloud and AI capabilities at scale. Our mission is to deliver the world's computer with an industry-leading supply chain. The CSCP organization is responsible for traditional supply chain functions such as plan, source, make, deliver, but also manages supportability (spares), sustainability, and decommissioning of datacenter assets worldwide. We deliver the core infrastructure and foundational technologies for Microsoft's over 200 online businesses including Bing, MSN, Office 365, Xbox Live, OneDrive and the Microsoft Azure platform for external customers. Our infrastructure is supported by more than 300 datacenters around the world that enable services for more than 1 billion customers in over 90 countries. The Cloud Sourcing, Spares, Security and Sustainability (CS4) organization within CSCP manages sourcing, strategy, and suppliers to provide cost, flexibility, and supply advantages that enable our org to become a world-class supply chain. Well-defined and executed sourcing and supply chain management ensures reliable, on-time performance and optimized cost, prevents urgent and unplanned investments, and provides accurate and timely information across the supply base and internally across the infrastructure organization. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. #CSCP #CSCPJobs Responsibilities * Conduct analysis, synthesize findings, develop recommendations to drive supply chain strategies. * Topics ranging from industry intelligence and benchmarking, mid to long-term operations/ supply chain optimization, to firefighting and resolving short-term Supply Chain and Sourcing challenges * Lead cross-functional teams to drive implementation of strategic projects: from defining plan, monitoring progress, tracking KPI, removing roadblock to delivering result and institutionalize * Partner with Supply Chain, Sourcing and Engineering teams to ensure supply chain resiliency is built-in at product launch, with diversified supply base and geography * Lead executive communications to drive strategic agenda and report progress * Engage with cross functional teams on Supply chain and Sourcing related initiatives, e.g., Sustainability, government policy * Serve as trusted advisor and support other Supply Chain and Sourcing teams to form strategic agenda and executive communications Qualifications Required qualifications: * Master's Degree in Business Administration or related field AND 4+ years marketing, strategy, business planning, consulting, banking, finance, economics, and/or partner organization experience OR Bachelor's Degree in Business, Finance, Economics, Liberal Arts, Computer Science, or related field AND 6+ years marketing, strategy, business planning, consulting, banking, finance, economics, and/or partner organization experience * OR equivalent experience. * 6+ years of experience in high-tech Supply Chain or Sourcing * 4+ years of experience in Management Consulting, Supply Chain Strategy or Corporate Strategy Other Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: * Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Preferred qualifications: * 7+ years of experience in high-tech Supply Chain or Sourcing * 4+ years of experience in Management Consulting, Supply Chain Strategy or Corporate Strategy * 3+ years of experience in leading strategy projects involving cross functional teams * MBA or Master's degree in Supply Chain is a plus * Experience in owning exec-level communications (to GM/VP and above) * Demonstrated capability in driving analysis, problem-solving and strategic thinking * Passionate not only in defining strategic agenda, but also in driving execution and delivering results * Ability to influence and build lasting relationships Business Strategy IC5 - The typical base pay range for this role across the U.S. is USD $130,900 - $251,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $272,300 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: **************************************************** This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

As a Senior Business Strategy & Communications Manager, you will be at the forefront of leading and landing Communications programming across the Microsoft Americas business (operating units/segments). You will be a trusted advisor and activator responsible for leading Americas Communications strategy, centralized go-to-market platform and recurring publications, direct editorial deliverables, and cutting-edge content that lands on time and on point, while creating actions that deliver measurable impact across the business. Your efforts will be pivotal in helping to propel our Americas business forward by equipping sellers and our sales enablement teams with timely, right-sized content, while increasing awareness, alignment, answers, and ultimately, more wins. To be successful, the candidate will have the ability to work collaboratively, bring groups together to drive consensus and momentum, and interface with a wide variety of internal stakeholders. Will be able to build productive working relationships and accommodate the work styles and perspectives of diverse individuals. Will be able to take feedback and adapt to constantly changing environments, in addition to proactively sharing ideas that advance the business. The candidate must be a formidable team player who demonstrates drive and initiative, with a passion to deliver to his/her full potential every day. This role will have regular contact with senior leadership, and demands strong business judgment, accountability, and professional demeanor. Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission. **Responsibilities** Key Attributes & Outcomes + Business Communications - The ability to communicate clearly, diplomatically and effectively to diverse audiences that include senior leadership, the field sales organization, customers and partners, and others verbally and through best-of-breed Communications vehicles and platforms. + Bringing People Together - Fostering a collaborative environment, known for bringing people together. Ability to consistently stay positive and inspire passion and creativity in others. Displays adaptability, unquestionable ethics, integrity, passion for progress, and celebrating success as a team. + Judgement & Instincts - Proven ability to make sound principled decisions under pressure and find the "right" path even when headwinds are present. Confidence to speak truth to power and navigate a vast array of information and stakeholders. Identifies the broad impact of decisions and implications for people and teams internally and externally. Key Responsibilities + Americas Go-To-Market Platform and Core Publications - within the Integrated Communications team, you will provide direct Communications, Strategy, Content/Editorial excellence, and high-visibility landings in support of our centralized go-to-market platform and recurring cadence of seller-facing communications (series). This role will champion our "Integrated Communications Extended Service Model" with a deep focus on high-profile communications pieces, content/editorial writing edge, landing channel optimization, best practice extensions, as well as managing the single Integrated Communications team performance/reporting dashboard. + Communication Strategy Setting and Planning - Develops timely, crisp, and actionable communications strategy and planning. Defines and executes tactics in support of overall strategy, ensuring consistency of voice across messages and channels. Translates value proposition into effective communications strategies and storytelling that resonate with target audience(s). Understands, segments, and targets audience needs and adapts communications strategies accordingly. Scales messages appropriately for a given effort, including expertise in the levers to use to achieve scale and planning for scale from the outset. Translates value proposition into effective communications strategies and storytelling that resonate with target audience(s). Understands audience needs and adapts communications strategies accordingly. Scales messages appropriately for a given effort. + Execution of Communication Strategy - Creates and aligns communications plans across key Microsoft Americas and Americas Sales Enablement & Operations functions and teams. Ensures content is consistent across the channels with which Microsoft is connected to a given audience. Ensures appropriateness of formats for one-to-one (1:1) and one-to-many (1:many) engagements. Leads the development of frameworks and commensurate collateral. Solicits feedback and iterates as appropriate. Modify narratives in real time based on reaction/response. Measures, test, and records effectiveness of messaging. Understands and advises others on available channels, evolving Communications technologies and trends, which channels to leverage, and what to advocate for in terms of messaging. + Storytelling and Messaging - Develop and drive stories in fresh ways that generate positive perceptions towards Microsoft, Microsoft Americas, and the Americas Sales Enablement & Operations team messaging and brand. Leverages expertise to determine what format is most appropriate and meaningful for a story and target audience(s). Ensures team attends to cadence of storytelling (e.g., duration, evolution), including content development and curation to land a story. Guides team to create narratives based on messaging frameworks that drive content development and deployment. + Key member of the Integrated Communications Team - active leader within the Integrated Communications team, helping drive impact, business priorities, clarity and effectiveness. **Other** + Embody our culture and values **Qualifications** **Required Qualifications:** + Bachelor's Degree in Business, Marketing, Communications, Finance, or related field AND 4+ years communications, marketing operations, field operations, program management, project management, or related experience OR equivalent experience **Preferred Qualifications:** + Bachelor's Degree in Business, Marketing, Communications, Finance, or related field AND 8+ years communications, marketing operations, field operations, program management, project management, or related experience OR equivalent experience. + APPLIES TO EXECUTIVE COMMUNICATIONS SPECIALIZATION - 3+ years specialized functional (e.g., retail, technology) experience. + APPLIES TO EXECUTIVE COMMUNICATIONS SPECIALIZATION - 4+ years experience supporting senior executives in an executive communications role. + APPLIES TO EXECUTIVE COMMUNICATIONS SPECIALIZATION - 3+ years experience working with social media platforms. + Approximately 8-10 years of Communications experience, and/or in areas of Corporate Communications, Journalism, Marketing, Brand, and/or Agency + Strong communications, creative, editorial, project management, and analytics/data measurement skills + Expertise and experience in leading overall communication strategy and end-to-end programming + Knowledge of Microsoft products and the technology industry is strongly preferred + Current knowledge of leading best practices in Communications, platforms, content, and tooling Communications IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: **************************************************** This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. (**************************************************************

Microsoft is at the forefront of the AI revolution, and the Copilot extensibility story is central to scaling AI value for customers. This role leads the go-to-market strategy for Copilot Extensibility, spanning 1P/3P Agents, Graph Connectors, Agent templates, Service Level Agreement (SLA)/limits, and monetization strategy. You will design and execute the Agent ecosystem strategy, influence independent software vendor (ISV) roadmaps, and align Agent Store and partner motions with our AI story to expand total addressable market (TAM) penetration and revenue. You will partner closely with AI Business Solutions (AI BP), Cloud and AI Platforms, and cross-commercial solution area (CSA) teams to drive adoption and value. As a Senior Business Strategy Manager for M365 Copilot Extensibility, you will be accountable to develop and deliver the Sales strategy through a plan that will enable the field to achieve the company goals, in collaboration with cross-functional stakeholders. Partnering with leadership in Engineering, Marketing, Sales and Finance. In this role, you will be a visible advocate for the field and will be counted on to represent the voice of customers across our corporate function leaders. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. **Responsibilities** GTM Strategy Plan Leadership for M365 Copilot Extensibility + Lead the end‑to‑end annual Extensibility Go-To-Market (GTM) strategy plan aligned to M365 Copilot, defining monetization and adoption goals, customer outcomes, feedback loops, program development, and translate strategy into execution with field Sellers, Global Black Belts, and GTM Managers through disciplined field orchestration that leads to exceed company goals for Agents and connectors. This includes our full stack of 1P, 3P extensibility offerings and Agentic control system to lead the market in development and adoption of business process transformation workstreams. + Partner across Microsoft Customer and Partner Solutions (MCAPS) AI Business Solutions, Product, Business Planning, Marketing, and adjacent teams to include peripheral extensibility GTM that drive consistency and clarity around our monetization strategy, SLAs, usage limits, customer needs, demo assets that showcase differentiated agentic value, with the objective of expanding Extensibility revenue and Agents monthly active users (MAU) penetration, increasing agent attach, and simplifying field delivery of Business-to-Employee Experience agentic solutions. + Demonstrate proactive thought leadership to drive rapid adoption of Extensibility solutions, anticipating and resolving complex barriers to customer success. Initiate and lead cross-functional improvement programs spanning product roadmaps, project planning, business strategy, and monetization. Effectively manage GTM escalations and champion the voice of the customer, ensuring engineering priorities are aligned with market needs and opportunities. Design & land the 1P/3P Agent Execution Strategy + Lead the design and landing of the 1P/3P Agent Execution Strategy, acting as a subject matter expert to define and optimize field execution across our field operating model (Microsoft Commercial Execution Model). This includes building an orchestration playbook, managing and adjusting plans to deliver business outcomes, optimize seller engagement with the OneMicrosoft Team Account Team Unit (ATU) and Customer Success Unit (CSU), and driving continuous improvement through structured feedback loops with product marketing and engineering. + Design and Coach sellers on the Agentic sales journey that leverage Microsoft's full resources, enabling targeted motions for high-propensity accounts. To accelerate total addressable market (TAU) penetration, launch proactive initiatives such as functional templates, pre-built workflows, and co-sell plays, while iterating on starter kits to reduce time-to-value and increase win rates. + Ensure adoption and scalability via the creation of a continuous improvement loop to increase impact across the ecosystem. Sales Insights, Readiness, and Activation + Captures and provides Voice of Customer, Field and Partner insights into the rhythm of the business, acts as a business conduit to broader internal and external stakeholders and adjusts plans when required to exceed business outcomes. Provide support for success measurements based on data from tools and platforms. Communicates with field sales on business updates and plans within multiple regions. Share best practices with peers. + Collaborates with key stakeholders across Microsoft (e.g. Sales, Enablement & Operations [SE&O], Go to Market [GTM], Global Partner Sales [GPS] and Customer Success Unit [CSU], etc. to maintain fresh the intelligence tools needed to manage the business effectively by providing field visibility into Extensibility top line indicators that signal business health, and leverages insights to develop recommendations (e.g., sales trend identification, implications of competitor moves, solution area gaps) around potential future growth opportunities and strategic issues for Microsoft sales processes. Creates frameworks and methodologies to drive problem solving and insights. + Partners with Inbound Business Architect and Enablement team to establish a solid readiness plan for field sellers and global black belts that meets customer expectation and enables sales journey and adoption acceleration. Influence ISV Agents roadmap & Connect Agent Store to our Agent365 story + Partner with internal ISV-focused teams and Product Marketing to influence and align ISV and Agent Store go-to-market strategies with broad AI narratives, including Agent 365, Microsoft Graph, and security/compliance frameworks. Also influence shaping product roadmaps that prioritize extensibility developments aligned to largest industry and function opportunity, customer outcomes and Artificial Intelligence Business Solutions (ABS) monetization goals. + Define success metrics for the Agent Store experience, ensuring discoverability, trust, and actionable consumption signals that inform product improvements. Cross-CSA Partnership with AI Business Process, and Cloud & AI Platforms + Serve as the extensibility liaison across CSAs, AI Business Partners, and (Cloud Artificial Intelligence Platform) CAIP to orchestrate demand generation, solution engineering, and customer success. Establish shared objectives and joint plays while creating "center of excellence" assets such as reference architectures, security baselines, and operational runbooks. Drive alignment on governance, compliance, and risk management to ensure secure and scalable deployment of Agents and Connectors across the ecosystem. Other + Embody our culture and values **Qualifications** **Required/minimum qualifications** + Bachelor's Degree in Business Administration, Marketing, Finance, Engineering, or related field AND 4+ years experience in Go-To-Market strategy, financial planning, business consulting, sales, sales operations, account management, business development, marketing, IT field sales, or a related field + OR equivalent experience. + 3+ years experience in Near Term Strategy (1-2 years out), Management Consulting, or Finance. **Additional or preferred qualifications** + Bachelor's Degree in Business Administration, Marketing, Finance, Engineering, or related field AND 6+ years of Go-To-Market strategy, financial planning, business consulting, sales, sales operations, account management, business development, marketing, IT field sales, or a related field + OR equivalent experience. + Understanding of AI and App technologies, including LLMs, Agent protocols (MCP, A2A), orchestration frameworks (Semantic Kernel, AutoGen etc.). + 2+ years of experience across partner development or channel marketing + 3+ years experience handling market data and analytics Business Intelligence development. + The ability to analyze and decompose complex business problems to design and refine towards a desired improved outcome. + Domain knowledge/expertise in Generative AI and main players in the market with competitive advantages of each solution. + Understanding of take-out and defend deal strategies + Additional skills: persuasion, influence without authority, storytelling (communication), simplification. + Ability to understand strategic implications of change, train cross-functional teams, and provide leadership to overcome barriers and achieve results through individual and broader team efforts. Sales Strategy Enablement IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: **************************************************** This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. (**************************************************************

Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The Opportunity Join Adobe as the Mgr, Product Operations 5, where you will play a pivotal role in our Product Management team. This is an exceptionally outstanding opportunity to optimize business processes and ensure efficient tooling throughout the full range of delivery functions. You will champion the needs of our delivery and ACS associates, bringing world-class solutions and driving flawless tools and platforms prioritization. Come be a part of our ambitious team and help us build impactful strategies that benefit our customers! What you'll Do * Fully comprehend and assess business process demands throughout all delivery roles. * Ensure tooling requirements are aligned for Ultimate Success and Subscription Services. * Represent delivery and ACS partners during system and tools prioritization. * Ensure tooling solutions support efficient delivery workflows and drive reportable impacts * Help determine impacts and work with leadership to align on shared goals * Drive transparency and awareness of roadmap, backlog, and operations management practice across Delivery and ACS Ops * Partner closely with ACS to build solutions that work for our customers across all levels of the organization. What you need to succeed * A degree or relevant practical experience of 5+ years or equivalent will be considered. * Proven experience in understanding and optimizing business processes. * Successful track record of collaborating with internal collaborators to implement solutions. * Ability to develop and complete effective change management strategies. * Strong communication skills and the ability to advocate for priorities effectively. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $131,700 -- $267,600 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. State-Specific Notices: California: Fair Chance Ordinances Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. Colorado: Application Window Notice If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs. Massachusetts: Massachusetts Legal Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call **************.

At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all. About eBay Live eBay Live is a new way to sell on eBay, where sellers and buyers interact live on video. eBay sellers build buyer trust, expand their customer base, and grow repeat business through consistent and engaging live streams on eBay Live. eBay buyers can view, chat, ask questions, give feedback, vote, and buy online during eBay Live selling. About the role eBay Live is redefining how sellers engage customers through real-time commerce. We're hiring a Senior Manager, Seller Success to build and operationalize solutions to reduce friction for our Live Sellers. As an Individual Contributor on the Seller Success team, you will operate as an internal consultant, parachuting into broken workflows, running root-cause analyses, and identifying scope of impact before designing and standing up fixes across multiple departments and cross-functional teams. You will build for scale, maintain a global perspective, and develop clean and repeatable tooling (SOPs, dashboards, change management plans, etc) to ensure process adoption before moving to the next highest-impact problem. Success will be measured by time-to-resolution, fix effectiveness, adoption at scale, and seller outcomes (GMV, retention, CSAT). As a Senior Manager, you will also drive discovery for ambiguous problems, design program KPIs and guardrails, and make cross-initiative tradeoffs to further the business unit's overall strategy. What you will accomplish: Develop Seller Strategy: Derive insights from internal and external data sources, drive discovery for complex problems, and deliver executive-level proposals and project roadmaps outlining issue prioritization, resource requirements, and project milestones. Support annual planning process, evangelizing needs to broader organization. Backlog Triage & Portfolio Management: Analyze a list of internal and external friction points in our strategic seller customer journey, size the impact of the problems, and recommend focus areas for issue resolution. Parachute Problem-Solving: Manage large, multi-threaded programs end-to-end. Lead short, focused engagements on top strategic priorities: map root causes, define deliverables and timeframes, set and track KPIs, identify and assign owners, and proactively identify and resolve program blockers. Build the Solution: Design the minimum viable fix and the globally scalable end-state across SOPs, templates, automation/tooling, and seller education & comms in accordance with seller strategy (e.g., onboarding assets, feature GTM support, Help Center content, Salesforce workflows). Install structural improvements in process, goals and governance practices to remove recurring blockers. Operationalize Globally: Stand up programs, best practices, and trainings across multiple resource models and org designs. Identify and implement process customization to accommodate for geography-specific localization needs. Drive adoption and change management across regions, establish light but real governance, and complete clean handoffs to steady-state owners. Influence & Unblock: Align and negotiate with cross-functional stakeholders including Category Management, Account Management, Global Customer Success, Product, Legal, Product Marketing, and Finance teams. Surface risks early, drive mitigation, and keep highly matrixed teams focused on value delivery. Measure & Learn: Define KPIs, tests, and track measures of success for all initiatives. Build instrument dashboards, run tests where feasible, publish ROI readouts, and feed insights into the Seller Success roadmap. Drive Seller Success: Keep the eBay Live Seller at the core of our work. Proactively identify opportunities to increase seller effectiveness by developing and implementing strategies to increase their Gross Merchandise Value, streaming hours, and other measures of success. What you will bring: 7-9+ years in Strategy & Operations, program delivery, or consulting-style roles with building, scaling, and managing complex cross-functional programs Self-starter with a proven track record of developing strategy, managing dependencies, influencing executive-level leaders and driving ownership across cross-functional teams Strategic thinking capabilities, including the ability to share insights to inform business planning initiatives, develop cross-functional frameworks for success, and build cases for investment Strong analytical skills, a proven track record of translating insights into actionable strategic plans, and demonstrable experience of innovative problem-solving at scale Excellent organizational, communication, and interpersonal skills, including the ability to succinctly communicate complex problems to executive audiences, quantify issues and impact, and develop well thought-through resource asks and potential solutions A dynamic, proactive approach, an ability to create clarity out of ambiguity, and the desire to work in a fast-paced, evolving environment Nice to Haves: MBA or similar relevant experience, marketplace or live/creator commerce experience, and/or customer enablement experience within e-commerce The base pay range for this position is expected in the range below: $101,200 - $174,100 Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay. eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at ***************. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The eBay Jobs website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us. Introduction to the team Expedia Group's consumer business has three flagship brands: Expedia is the one-stop shop for travel, with a mission of helping travelers get the most out of every trip they take by providing everything they need all in one place, and feel supported every step of the way. Hotels.com is the hotels expert that is all about giving travelers more of what they want - whether that's instant savings, flexible options, or rewards they can actually use. Vrbo is the trusted vacation rental brand perfecting stays before they happen by helping travelers find their perfect fit, ensuring quality homes and hosts, and providing trusted support. These teams set the strategic vision, operating plans, and investment priorities to create compelling and distinct traveler value and drive business growth. The team is responsible for effectively partnering with cross-functional teams in Marketing, Product, Technology, Supply, Advertising, Servicing, and Corporate Functions to deliver the best traveler and business outcomes. As a Senior Manager, you will lead strategies that drive customer acquisition and retention, deepen customer engagement, and enhance the end-to-end experience across key customer segments. Your work will focus on identifying customer needs, setting clear priorities, and turning insights into simple, helpful travel experiences. You'll collaborate across a highly matrixed organization, partnering with marketing, product, supply and operations teams to deliver innovative solutions that attract, retain, and delight customers. This role requires a strategic mindset, strong cross-functional influence, and a passion for elevating the customer journey. If you enjoy solving complex problems, collaborating across teams, and delivering results that make travel easier and more rewarding for customers, this role is for you. In this role, you will: Partner cross-functionally with marketing and product teams to establish and deliver customer growth goals Lead strategies to drive growth and new customer acquisition across priority segments Strengthen loyalty and retention by evolving programs and expanding global opportunities Define and deliver a best-in-class customer service strategy that supports long-term growth Champion customer experience enhancements that improve satisfaction and profitability Experience and qualifications: Bachelor's degree and 8+ years of experience or Master's degree and 6+ years of experience Demonstrated experience in strategy and project execution Strong track record in shaping and executing customer-centric strategies in a B2C context, with a passion for delivering exceptional experiences Ability to balance strategic thinking with a bias for action on execution of end-to-end deliverables Can lead, run & mobilize multiple stakeholders (including top executives) and balance multiple demands in a multifaceted fast-paced environment Ambitious, self-aware, and high-ownership mindset Excellent problem solver with ability to synthesize and present complex concepts to both executive leadership and operational teams The total cash range for this position in Seattle is $155,000.00 to $217,000.00. Employees in this role have the potential to increase their pay up to $248,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual's knowledge, skills, and experience. Pay ranges may be modified in the future. Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee's passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits. Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request. We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others. Expedia Group's family of brands includes: Brand Expedia , Hotels.com , Expedia Partner Solutions, Vrbo , trivago , Orbitz , Travelocity , Hotwire , Wotif , ebookers , CheapTickets , Expedia Group™ Media Solutions, Expedia Local Expert , CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50 Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you're confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain ********************. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs. Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.