We're seeking an AI Customer Success Manager to serve as the primary advocate for our AI CTRL clients, ensuring they achieve measurable business outcomes and long-term value from their AI investments. You'll guide customers through onboarding, adoption, and expansion while helping them integrate AI solutions into their workflows
Key Responsibilities
Customer Success (80% Focus)
Lead client workshops, training sessions, and ongoing education as the primary post-onboarding contact
Drive adoption by identifying new use cases and workflows for AI integration across departments
Monitor engagement metrics and proactively implement strategies to increase utilization and satisfaction
Champion client needs internally to ensure solutions deliver measurable business value
Partner Enablement (20% Focus)
Train and support partners and trusted advisors on positioning AI CTRL effectively
Host webinars and events to increase partner engagement and awareness
Act as liaison between partners and internal teams to resolve client issues
Performance Metrics
Your success will be measured by:
Customer KPIs (Primary): adoption rates, usage growth, incremental revenue per client, and satisfaction (NPS/feedback).
Partner KPIs (Secondary): qualified leads, prospect meetings, sales revenue, joint initiatives, and incentive program outcomes.
Expansion Metrics: number of new departments, workflows, and partners engaged in driving AI CTRL adoption.
Qualifications:
Experience: 3-5 years in customer success, account management, or related SaaS/technology roles. Proven track record driving adoption, growth, and retention. Experience with AI, cloud solutions, or enterprise software strongly preferred
Skills: Strong communication abilities with talent for translating technical concepts into business outcomes. Consultative, customer-first mindset with relationship-building expertise. Analytical and data-driven approach to identifying trends and opportunities. Ability to manage multiple priorities in fast-paced environments
Education: Bachelor's degree in Business, IT, Computer Science, or related field (or equivalent experience)
Location: Cleveland, Ohio office. On-site role, regional travel may be required.
Salary for this position will be based on your experience and your skills. Estimated salary range is $100,000 to $125,000 annually.
WORKING FOR EXPEDIENT
We prioritize ongoing education and continuous innovation to remain at the forefront of the information technology landscape. Our commitment to learning is reflected in our comprehensive employee training and tuition reimbursement programs, which are driven by our employees and funded by Expedient 100%.
For our full-time employees we offer an exceptional benefits package including three weeks of paid time off annually that increases with tenure plus your birthday off and a health holiday to be used for preventive care. We offer parental leave, top-tier medical, dental, and vision, disability and life insurance, at an affordable rate, wellness engagement opportunities, and a 401(k) with a generous match.
We also recognize the importance of a comfortable and convenient work environment. We offer a hybrid work model for many roles, paid parking and other perks.
Expedient is an equal opportunity employer. Qualified applicants will receive fair and equitable consideration for employment without regard to their race, color, religion, national origin, gender, protected veteran status, disability, or any other characteristic protected by law.
$100k-125k yearly Auto-Apply 42d ago
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Entry-Level IT Support Associate Overnight (X)
Expedient 3.8
Expedient job in Centerville, OH
Expedient is hiring an on-site, entry-level opportunity that offers a fast-track to learning, promotion and career growth. The entry-level IT Support Associate, in our Lewis Center/Columbus, OH data center, will join the Operations Support Center (OSC) team and will receive fully paid training (including industry certs) and hands-on experience with a variety of technical platforms including virtualization technology, networking, data protection, Windows, disaster recovery, Linux/Unix and infrastructure.
If you are looking for an opportunity to gain valuable technical on-the-job training and experience and kick-start your IT career, you may be the perfect candidate for this role.
Expedient provides multi-cloud platforms, offers hosting and cyber security, and data center infrastructure as a service (IaaS) solutions to its clients. For more information about our cloud technology and solutions, please visit us at *****************
Sponsorship is not provided. Expedient does not engage with third-party recruiting or staffing firms.
Applicants should be able to show some experience with IT and technology; acceptable experience can include self-study, technical school or work experience. However, on-the-job training covers the technology and the business of Expedient as well as learning opportunities regarding basic support requests, monitoring and client service.
The Schedule and Shift Premium: This position operates on a regular schedule of Monday through Friday from 7:30pm to 3:30am local time and includes an additional bonus, paid out upon completion of the initial training. This shift must have the ability to adjust for coverage purposes as needed.
Professional Development & Training: Expedient places high value on professional development and education. We will cover the costs up front for our IT Support Associates to obtain relevant technical certifications such as CompTIA, A+, Network + etc. Certain certifications that are higher in difficulty to obtain have attached bonuses for completion.
Rate of Pay: The hourly rate of pay is closely based on your technical experience and knowledge, work experience and/or academic experience. This entry-level role seeks a passionate candidate who is interested in pursuing a career in IT and is willing and able to learn, so any level of experience will be considered. Range of pay of $32,000 - $37,000 per year, paid out hourly, can vary depending on market and shift.
Responsibilities:
Handle client tickets and questions, daily shift walks, routine audits, remote hands requests, etc. and escalate more complex tickets as needed.
Follow strict security protocols to allow client access requests inside the data center using specific access control criteria.
Follow shipping and receiving procedures to ensure the secure transport of equipment to and from the facility.
Use the ticketing system to log all requests and activities including documentation of special requests and customizations considered important for future support.
Recommended Qualifications:
Previous customer-service work experience.
Industry certifications (such as CompTIA, A+ or Network+) or equivalent work experience in an IT role or academic experience.
Excellent written and verbal communication skills.
Strong analytical and independent problem-solving skills.
Ability to prioritize and multitask in a fast-paced, time-sensitive environment.
Must pass pre-employment screens.
Physical Tasks/Demands:
Sitting - stationary/seated position during the workday in order to check in visitors.
Walking - must be able escort visitors to their equipment; must be able to walk the entire perimeter of the physical plant/data center several times during the shift to conduct hands-on assessments ensuring building safety compliance by checking doors, checking temperature sensors in various areas of the server room/data center.
Lifting - frequently lifts lightweight items and occasionally lifts heavy-weight materials such as equipment, parts, computer and server hardware.
Dexterity - must be able to lock/unlock security cages, operate security kiosk and print out visitor badges, operate loading dock equipment; must be able to climb and balance oneself on a ladder, must be able to stoop, kneel, crouch, and crawl into tight places to access computer hardware, to conduct safety checks, to move equipment, install equipment, etc. as required.
Cloud Computing and Data Center Infrastructure as a Service - Expedient
WORKING FOR EXPEDIENT
We prioritize ongoing education and continuous innovation to remain at the forefront of the information technology landscape. Our commitment to learning is reflected in our comprehensive employee training and tuition reimbursement programs, which are driven by our employees and funded by Expedient 100%.
For our full-time employees we offer an exceptional benefits package including three weeks of paid time off annually that increases with tenure plus your birthday off and a health holiday to be used for preventive care. We offer parental leave, top-tier medical, dental, and vision, disability and life insurance, at an affordable rate, wellness engagement opportunities, and a 401(k) with a generous match.
We also recognize the importance of a comfortable and convenient work environment. We offer a hybrid work model for many roles, paid parking and other perks.
Expedient is an equal opportunity employer. Qualified applicants will receive fair and equitable consideration for employment without regard to their race, color, religion, national origin, gender, protected veteran status, disability, or any other characteristic protected by law.
$32k-37k yearly Auto-Apply 56d ago
Strategic Account Executive
Shi 4.7
Columbus, OH job
**About Us** **Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.** **Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:**
+ **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**
+ **Continuous professional growth and leadership opportunities.**
+ **Health, wellness, and financial benefits to offer peace of mind to you and your family.**
+ **World-class facilities and the technology you need to thrive - in our offices or yours.**
**Job Summary**
The Strategic Account Executive is tasked with mastering SHI's value proposition to exceed revenue and profit goals by developing strategic sales approaches and cultivating relationships with both existing and new customers. This role involves identifying sales opportunities, collaborating with internal support teams and external partners, and effectively communicating SHI's comprehensive portfolio of solutions tailored to customer objectives. Additionally, the Account Executive is responsible for building market awareness through participation in industry events and maintaining a competitive edge by staying informed on industry trends.
This is a remote position with a home office setup; however, it is required to reside in a dedicated territory in the Columbus, Cleveland, or Cincinnati region to support business needs.
This is an outside sales position. As such, the Account Executive is expected to spend 50 percent or more of the time outside of an office interfacing and building relationships with existing and potential SHI customers, identifying new opportunities, networking, and following up on potential leads. The Account Executive must be self-motivated and comfortable working with limited direction and oversight.
Role Description
- Master SHI's value proposition to consistently exceed revenue and profit goals, and develop penetrating sales strategies and pricing proposals.
- Cultivate relationships with existing customers and establish new ones through targeted sales techniques, including cold calling, meetings, and networking.
- Identify and create opportunities in the sales pipeline to achieve sales targets, develop business with existing customers, and establish new customers using targeted sales techniques.
- Collaborate with sales management to identify and manage sales opportunities, aiming to meet or exceed quarterly and annual targets.
- Build proactive partnerships with internal SHI support teams and external industry partners to drive business and maintain joint selling initiatives.
- Understand customer's business objectives, IT priorities, and initiatives to provide tailored solutions.
- Position and effectively communicate SHI's portfolio of products, solutions, services, and capabilities to customers and partners.
- Be aware of SHI's industry competition and how to properly showcase our offerings and defend SHI's value to win new business.
- Foster successful cross-department relationships and engage with extended SHI support teams for identifying new business opportunities and leveraging support resources.
- Build market awareness of SHI through participation in local/regional industry events, organizations, and affiliations.
- Continuously educate oneself to remain current on industry trends, products, and market conditions.
Behaviors and Competencies
Business Acumen: Can evaluate market trends and competitive landscape to identify opportunities and risks.
Closing Deals: Can develop and implement a strategic plan for closing deals, identifying high-value opportunities and using advanced negotiation techniques to secure successful outcomes.
Consultative Sales: Can proactively seek out potential customers, initiate sales conversations, and contribute innovative ideas to improve the sales process.
Interpersonal Skills: Can communicate effectively, build relationships, resolve conflicts, and influence others in significant situations.
Listening: Can actively engage in listening by asking clarifying questions and providing feedback that shows a deep understanding of the conversation.
Negotiation: Can proactively seek out negotiation opportunities, initiate discussions, and contribute to conflict resolution.
Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.
Presenting: Can design and deliver engaging presentations, adapting the content and style to suit the audience, context, and medium.
Professionalism: Can proactively seek out challenges, initiate projects, and contribute to a professional work environment.
Prospecting: Can develop and implement a strategic prospecting plan, identifying high-value potential customers and using advanced techniques to initiate contact and build relationships.
Self-Motivation: Can proactively seek out challenges, initiate self-development projects, and contribute to personal or professional innovative ideas.
Time Management: Can consistently use time effectively, balance multiple tasks, and meet deadlines.
Skill Level Requirements
- Ability to excel in a team selling environment - Intermediate
- Ability to continually meet or exceed sales targets - Intermediate
- Expertise in client relationship building and new business development - Intermediate
- Proficiency in account management - Intermediate
- Proficiency in project management - Intermediate
- Understanding of business operations and strategy - Intermediate
Other Requirements
- Completed Bachelor's Degree or relevant work experience required
- Minimum of 10+ years of direct, field-based technology sales experience; VAR/IT solutions provider, and OEM experience preferred
- Minimum 50% time outside of an office setting meeting with existing and potential customers
- Travel to customer sites within dedicated territory
- Travel to SHI, Partner, and Customer Events
- Currently hold or have the ability to obtain required sales and/or technical certifications within first 90 days of employment
The estimated annual pay range for this position is $120,000 - $250,000 which includes a base salary and commission. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
\#LI-MM21
Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
$120k-250k yearly 46d ago
ITAM Program and Business Transformation Consultant
Shi 4.7
Columbus, OH job
**About Us** **Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.** **Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:**
+ **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**
+ **Continuous professional growth and leadership opportunities.**
+ **Health, wellness, and financial benefits to offer peace of mind to you and your family.**
+ **World-class facilities and the technology you need to thrive - in our offices or yours.**
**Job Summary**
The ITAM Program and Business Transformation Consultant works with SHI's customers to assist them in understanding how a customers' Business Strategy should align with their ITAM Strategy and how their Software and Hardware Environments integrate from a holistic perspective and to guide the architecture for the most effective ITAM program(s) possible.
The Consultant will interact directly with customers (within the definition of consulting agreements and Statements of Work), with the primary objective to understand the customer's current Business Goals and Objectives and how their ITAM program integrates with those goals and other critical IT and governance processes.
The consultant's primary objective is to become a trusted advisor to the customer on Business alignment with ITAM, ITSM, and ITIL frameworks and how to implement them along with determining best ITAM tools that are fit for their purposes and discover any compliance-related issues.
**Role Description**
+ Lead customer workshops to align ITAM strategy with business transformation goals.
+ Develop and build, as directed, new ITAM added value opportunities for our customers, for example delivering new state of the art ITAM related business alignment strategies.
+ Facilitate maturity assessments and gap analyses across ITAM, ITSM, FinOps, and Cloud Governance.
+ Develop transformation roadmaps and business cases for ITAM program evolution.
+ Analyze customer environments to identify lifecycle process gaps and improvement opportunities.
+ Producing and presenting intermediate, analytical, and results that ensure projects are conducted and closed to the satisfaction of all parties.
+ Recommend fit-for-purpose ITAM tools and integrations aligned to business outcomes.
+ Deliver high-impact presentations to C-Level stakeholders on ITAM value realization.
+ Contribute to the development of SHI's ITAM Transformation Framework, methodologies, and toolkits.
+ Author thought leadership content (whitepapers, blogs, presentations) to support customer education.
+ Collaborate with internal teams to evolve SHI's ITAM service offerings and delivery models.
+ Support sales teams in positioning ITAM transformation services during pre-sales engagements.
+ Producing and presenting intermediate, analytical, and results that ensure projects are conducted and closed to the satisfaction of all parties.
+ Help shape Statements of Work and define measurable outcomes for consulting Ensure all engagements are delivered with high quality, ethical standards, and customer satisfaction.
+ Maintain awareness of ISO standards, ITIL, and emerging best practices in ITAM and transformation.
+ Producing and presenting intermediate, analytical, and results that ensure projects are conducted and closed to the satisfaction of all parties.
**Behaviors and Competencies**
+ Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.
+ Critical Thinking: Can apply critical thinking skills to complex problems, identifying logical and illogical reasoning, and making strategic decisions.
+ Teamwork: Can lead a team effectively, facilitating cooperation, sharing information, and ensuring that all team members are able to contribute to their full potential.
+ Presenting: Can design and deliver engaging presentations, adapting the content and style to suit the audience, context, and medium.
+ Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.
+ Training: Can proactively seek out areas of improvement, initiate training programs, and contribute to innovative learning methods.
+ Willingness to Learn: Can regularly integrate new skills and knowledge into daily work and is open to feedback and making changes accordingly.
+ Detail-Oriented: Can manage complex tasks or projects, identifying errors or inconsistencies, and ensuring all details are addressed, necessary corrections are made, and quality is maintained.
+ Customer Service: Can proactively seek out customer feedback, empathize with customers, and tailor solutions to their unique needs.
+ Research: Can proactively design and execute research plans, utilizing a variety of sources to gather comprehensive information.
+ Time Management: Can consistently use time effectively, balance multiple tasks, and meet deadlines.
+ Adaptability: Can proactively adapt to challenging situations, anticipate changes, and make modifications to meet the demands of changing circumstances.
**Skill Level Requirements**
+ The ability to oversee and direct projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied. - Intermediate
+ The ability to create, manage, and interpret interactive data visualizations and reports to support business decision-making and strategic planning. - Intermediate
+ The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently. - Intermediate
+ Expertise in designing, implementing, and managing cloud-based solutions to optimize performance, scalability, and cost-efficiency - Intermediate
+ Proficiency in financial optimization methodologies to optimize cloud financial management, enabling organizations to achieve a balance between cost, speed, and quality - Intermediate
+ Comprehensive knowledge in the design, operation, and maintenance of data centers to ensure high availability, security, and efficiency of IT infrastructure - Intermediate
+ Skill in creating detailed 2D and 3D engineering models using CAD software to visualize and simulate designs for various engineering projects - Intermediate
+ Capability to accurately compile and manage Bills of Materials (BOMs) to ensure all necessary components are listed for manufacturing and assembly processes - Intermediate
**Other Requirements**
+ 2 years' experience in an ITAM Governance Role
+ 2 years ITAM Program design and implementation experience
+ 1-2 years ITAM end user/practitioner experience
+ Vendor platform purchasing & deployment experience
+ IT ticketing software experience
+ Candidate will be expected to understand all aspects of the hardware and software lifecycle - from purchasing to deployment to decommissioning as well as the IT, finance, and other related disciplines with ITAM and ITSM processes
\#LI-AR115
The estimated annual pay range for this position is $70,000 - $120,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
$70k-120k yearly 60d+ ago
Sr. Cloud Engineer
Shi 4.7
Columbus, OH job
**About Us** **Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.** **Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:**
+ **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**
+ **Continuous professional growth and leadership opportunities.**
+ **Health, wellness, and financial benefits to offer peace of mind to you and your family.**
+ **World-class facilities and the technology you need to thrive - in our offices or yours.**
**Job Summary**
The Senior Cloud Engineer will play a leadership role on SHI's internal Product Team, driving the design, deployment, and automation of cloud infrastructure in the Microsoft Azure public cloud. This role requires deep expertise in Infrastructure as Code (IaC) using Terraform, automation scripting in Python and Bash, and containerization with Docker and Kubernetes. The Senior Cloud Engineer will lead technical initiatives, mentor junior engineers, and work closely with development, DevOps, and security teams to deliver reliable, scalable, and cost-effective cloud-native solutions while establishing architectural standards and best practices.
**Role Description**
+ Lead the design, deployment, and management of complex Azure-based cloud infrastructure with a focus on automation, scalability, reliability, and cost optimization.
+ Architect and develop reusable IaC modules and frameworks using Terraform.
+ Design and implement advanced automation solutions using Python and Bash for provisioning, configuration management, and operational tasks.
+ Develop and maintain shell scripts for Linux system orchestration, configuration, and automation workflows.
+ Administer and optimize CI/CD pipelines in Jenkins and GitHub Actions, including writing and maintaining Groovy-based pipeline scripts, shared libraries, and GitHub Actions workflows.
+ Build and maintain Docker and Kubernetes-based container environments, including image creation, orchestration, and production-ready deployments.
+ Lead incident response efforts, perform advanced root cause analysis, and implement preventive measures.
+ Troubleshoot complex issues across diverse technology stacks, demonstrating adaptability when working with unfamiliar programming languages, frameworks, or paradigms.
+ Collaborate with software and DevOps teams to translate functional requirements into secure, scalable cloud architectures and provide technical guidance.
+ Establish and enforce cloud security best practices, governance frameworks, and compliance standards.
+ Create and maintain comprehensive documentation including architectural diagrams, automation workflows, runbooks, and technical standards.
+ Mentor and provide technical leadership to junior cloud engineers and team members.
+ Evaluate and recommend Azure service updates and emerging tools related to automation, IaC, and containerization.
+ Drive continuous improvement initiatives for infrastructure efficiency, performance, and cost optimization.
**Behaviors and Competencies**
+ Presenting: Can effectively use visual aids, storytelling, and persuasive techniques to enhance presentations and engage audiences.
+ Results Orientation: Can set strategic goals for the organization and lead multiple teams to achieve these goals, demonstrating a strong orientation towards results.
+ Detail-Oriented: Can oversee multiple projects, maintaining a high level of detail orientation, identifying errors or inconsistencies in work, and ensuring accuracy across all tasks.
+ Organization: Can oversee complex projects with multiple moving parts, ensure team alignment with organizational systems, and adapt to changing priorities.
+ Technical Troubleshooting: Can take ownership of complex technical problems, collaborate with others to manage solutions, and drive results in problem resolution.
+ Collaboration: Can take ownership of team initiatives, foster a collaborative environment, and ensure that all team members feel valued and heard.
+ Listening: Can synthesize information from various sources, anticipate needs, and provide insights that contribute to effective problem-solving.
+ Documentation: Can manage complex documentation projects, collaborate with multiple stakeholders, and ensure documentation meets regulatory and organizational requirements.
**Skill Level Requirements**
+ Extensive knowledge of AWS, Azure, and/or Google Cloud Platforms - Intermediate
+ The ability to understand and utilize cloud computing technologies, including virtualization, IaaS, PaaS, and SaaS delivery models, to implement and manage scalable cloud solutions - Intermediate
+ The ability to understand and manage various infrastructure components (firewalls, load balancers, hypervisors, storage, monitoring, security) and use orchestration tools to develop comprehensive technical solutions - Intermediate
+ The ability to design, implement, and support multi-tier applications and cloud-based architectures to meet organizational needs - Intermediate
+ Proficient in migrating workloads to the Public Cloud and managing them efficiently - Intermediate
**Other Requirements**
+ Bachelor's degree in Computer Science, Information Technology, or equivalent experience.
+ 5+ years of cloud infrastructure experience with expertise in:
+ Microsoft Azure, including advanced knowledge of compute (VMs, VM Scale Sets, App Services), storage (Blob, Files, Managed Disks), Key Vault, Azure Monitor, Log Analytics, and Azure networking (VNets, Subnets, NSGs, Application Gateway, Azure Firewall, Azure Front Door, Load Balancers, VPN/ExpressRoute, Private Endpoints, Private Link)
+ Designing and implementing Terraform modules, managing state, and building IaC pipelines at scale
+ Scripting in Python with demonstrated ability to build complex automation frameworks and integrations
+ Advanced Bash scripting and Linux system administration, including automation, orchestration, and performance tuning
+ Ability to travel to SHI, Partner, and Customer Events
+ Willingness to obtain one of the following certifications within first year of SHI employment required:
+ AWS Certified Solutions Architect - Associate (preferred to have upon application)
+ Azure Certified Solutions Architect - Associate (preferred to have upon application)
+ Azure certifications (e.g., AZ-305, AZ-400) are strongly preferred.
The estimated annual pay range for this position is $120,000 - $180,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
$120k-180k yearly 26d ago
Sr. Manager - Services Presales - Cybersecurity
Shi 4.7
Columbus, OH job
**About Us** **Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.** **Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:**
+ **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**
+ **Continuous professional growth and leadership opportunities.**
+ **Health, wellness, and financial benefits to offer peace of mind to you and your family.**
+ **World-class facilities and the technology you need to thrive - in our offices or yours.**
**Job Summary**
We are seeking an experienced and dynamic Sr. Manager to lead our cybersecurity professional and managed services presales groups. This role will be responsible for developing and executing a strategic vision for the practice, ensuring alignment with organizational goals, driving revenue growth, and delivering exceptional client outcomes. The ideal candidate will combine deep cybersecurity experience with strong leadership, business development, and operational management skills.
This position is a remote position with Home Office setup as determined by SHI management.
**Role Description**
**Practice Leadership**
+ Develop and implement the strategic vision and roadmap for the Cybersecurity Services presales practice
+ Establish and grow service security offerings in collaboration with delivery leadership, sales, and operations
+ Stay ahead of emerging trends in the security ecosystem to position the practice as an industry leader
**Business Growth**
+ Build and execute go-to-market strategies in collaboration with sales, marketing, and delivery teams
+ Drive revenue growth by developing client relationships, identifying new opportunities, and expanding existing accounts
**Team Leadership**
+ Recruit, mentor, and manage a high-performing team of presales solution architects, focused on generating dynamic and outcome-oriented security services engagements
+ Foster a culture of collaboration, continuous learning, and excellence within the practice
+ Oversee resource planning and utilization to ensure optimal delivery capacity
**Client Delivery**
+ Oversee the successful advisory and development of complex security solutions, ensuring high levels of client satisfaction
+ Collaborate with cross-functional teams to ensure alignment between sales, delivery, and technical teams
+ Establish and track key performance indicators (KPIs) to measure success and identify areas for improvement
**Additional Responsibilities**
+ Lead the development of SOWs and Proposal artifacts, working closely with supporting teams to ensure alignment with client needs and business objectives
+ Drive revenue growth within the professional services team by identifying new opportunities and optimizing service offerings
+ Collaborate with SHI Stakeholder partner teams to create synergistic service solutions
+ Educate, enable, and empower SHI technical sales teams, including front line sellers and cybersecurity advisors, to ensure a unified approach to service delivery and client engagement
+ Contribute to practice development by identifying areas for growth and leading innovation initiatives
+ Create and maintain practice standards and practices, ensuring the delivery of high-quality services
+ Build and maintain strong relationships with key clients and partners, ensuring high levels of satisfaction and retention
+ Provide thought leadership and guidance to clients and SHI teams on best practices
**Behaviors and Competencies**
+ Adaptability: Can drive strategic transformations, inspire others to embrace change, and foster a culture of continuous adaptation.
+ Business Acumen: Can provide strategic guidance and insights to drive overall business success.
+ Change Management: Can lead and model exceptional change management at all levels of the organization, can develop and implement change management strategies, and can coach others to improve their change management skills.
+ Collaboration: Can lead complex team projects, inspire others to collaborate effectively, and foster a culture of mutual respect and shared purpose.
+ Communication: Can lead and model exceptional communication at all levels of the organization, develop and implement communication strategies, and coach others to improve their communication skills.
+ Continuous Improvement: Can lead others in identifying and implementing major improvements and proactively drive continuous improvement across the organization.
+ Customer-Centric Mindset: Can lead strategic initiatives focused on improving the overall customer experience. Inspires and mentors others to adopt a customer-centric approach, fostering a culture of customer focus throughout the organization.
+ Leadership: Can lead strategic team initiatives, inspire others to take leadership roles, and foster a culture of shared responsibility and continuous improvement.
+ Problem-Solving: Can lead strategic problem-solving initiatives, inspire others to improve their problem-solving skills, and foster a culture of proactive problem-solving.
+ Strategic Thinking: Can analyze complex situations, drive organizational transformation, and adapt strategies to changing market conditions.
**Skill Level Requirements**
+ Comprehension of the inner workings of a company, including its market positioning, competitive dynamics, and operational processes, to inform decision-making and drive sustainable growth. - Expert
+ The capability to design and implement long-term human resources initiatives that align with the overall business strategy, driving organizational success through effective workforce planning and development. - Expert
+ The skill of securely handling sensitive data, ensuring privacy and compliance with data protection regulations. - Expert
+ Ability to cultivate and maintain effective relationships with business partners, ensuring collaborative success and strategic alignment. - Expert
+ Ability to oversee and direct projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied. - Expert
**Other Requirements**
+ Completed Bachelor's Degree in a related field or related relevant experience
+ 7+ years of technical leadership experience with increasing responsibility in the following areas:
**Network & Endpoint Security:** **Firewalls, EDR/EPP, NAC, MDM**
**Cloud & Container Security**
**Identity & Access Management:** **IAM, MFA, SSO, CASB, PAM**
**Security Analytics & Automation** **: SEIM, SOAR, Zero Trust**
**Specialized Domains:** **IOT/ICS/OT Security**
+ Experience with security services engagements including:
**Maturity assessments, SASE assessments, firewall reviews**
**Red/Blue/Purple team exercises, policy development**
**Security tool rationalization and implementation services**
+ Ability to travel 20%
**Additional Requirements**
+ Proven experience in a similar role, with a focus on service delivery and revenue growth in Professional Services
+ Strong leadership skills and the ability to work effectively with cross-functional teams
+ Excellent communication skills, with the ability to engage stakeholders at all levels
+ Ability to analyze customer requirements and design solutions that meet their business objectives and budget constraints
+ Extensive experience in developing Proposal documents and SOWs and driving revenue growth in professional services
The base salary range for this position is $150,000 - $190,000. The estimated on-target earnings, or OTE, which includes a base salary and bonus/commissions, are $200,000 - $250,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
$200k-250k yearly 36d ago
Field Chief Information Security Officer
Shi 4.7
Columbus, OH job
**About Us** **Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.** **Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:**
+ **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**
+ **Continuous professional growth and leadership opportunities.**
+ **Health, wellness, and financial benefits to offer peace of mind to you and your family.**
+ **World-class facilities and the technology you need to thrive - in our offices or yours.**
**Job Summary**
The Chief Information Security Officer will develop and implement a comprehensive information security strategy that aligns with the organization's goals, ensuring the protection of information assets through effective policy enforcement and risk management. This role involves managing incident response, ensuring regulatory compliance, and overseeing security audits and technology investments to enhance the organization's security posture. The CISO will collaborate with various departments, conduct security awareness training, and provide regular updates to senior management and the board on security status, risks, and initiatives.
**Role Description**
+ Develop and implement an information security strategy that aligns with the organization's goals and objectives to ensure comprehensive protection of information assets.
+ Oversee the development and enforcement of security policies to ensure that all security policies, procedures, and protocols are up-to-date and effectively implemented across the organization.
+ Lead risk management efforts by identifying, assessing, and mitigating information security risks to protect the organization from potential threats and vulnerabilities.
+ Manage incident response and recovery by developing and overseeing the execution of incident response plans to address security breaches and ensure timely recovery.
+ Ensure compliance with regulatory requirements by monitoring and enforcing compliance with relevant laws, regulations, and industry standards related to information security.
+ Collaborate with other departments such as IT, legal, HR, and others to integrate security measures into all aspects of the organization's operations.
+ Conduct security awareness training to educate employees on security best practices and promote a culture of security awareness throughout the organization.
+ Oversee security audits and assessments by regularly conducting internal and external audits to evaluate the effectiveness of security measures and identify areas for improvement.
+ Manage security technology investments by evaluating, selecting, and implementing security technologies and tools to enhance the organization's security posture.
+ Report to senior management and the board of directors by providing regular updates on the organization's security status, risks, and initiatives to ensure informed decision-making at the highest levels.
**Behaviors and Competencies**
+ Technical Expertise: Can create new applications for technical knowledge and skills and can lead the development of technical standards and procedures.
+ Strategic Thinking: Can analyze complex situations, drive organizational transformation, and adapt strategies to changing market conditions.
+ Risk-Taking: Can inspire and encourage others to take calculated risks, fostering a culture of innovation and adaptability.
+ Decision-Making: Can lead organizational decision-making, mentor others in developing decision-making skills, and create frameworks that enhance the decision-making capabilities of the team.
+ Leadership: Can lead strategic team initiatives, inspire others to take leadership roles, and foster a culture of shared responsibility and continuous improvement.
+ Analytical Thinking: Can lead and innovate in the application of analytical thinking, solve complex problems, influence others, and contribute to best practices.
+ Communication: Can lead and model exceptional communication at all levels of the organization, develop and implement communication strategies, and coach others to improve their communication skills.
+ Adaptability: Can drive strategic transformations, inspire others to embrace change, and foster a culture of continuous adaptation.
+ Collaboration: Can lead complex team projects, inspire others to collaborate effectively, and foster a culture of mutual respect and shared purpose.
+ Ethics: Can lead strategic initiatives, inspire others to uphold ethical standards, and foster a culture of integrity and ethical conduct.
**Skill Level Requirements**
+ Deep understanding of the security industry, best practices, emerging technologies, and leading solutions - Expert
+ Experience supporting various compliance and regulatory frameworks - Expert
+ Change Management, ability to manage, drive, and adapt to organizational change while maintaining team morale and productivity. - Expert
+ Continuous Improvement, identifying areas for improvement, implementing changes, and measuring results to enhance processes and performance. - Expert
+ Financial Awareness and understanding of financial concepts, budgeting, with the ability to make informed decisions based on financial data. - Expert
+ Forward Thinking, anticipating future trends and needs, and making decisions that position oneself or one's organization for success. - Expert
+ Innovation to generate, develop, and implement new and original ideas, challenging the status quo to improve processes and solutions. - Expert
+ Resilient, has the ability to recover quickly from difficulties and adapt in the face of challenging circumstances. - Expert
+ Influence, ability to persuade, lead, and influence others to achieve desired outcomes. - Expert
+ Willing to Learn, open to new ideas, and has a desire to continuously learn to stay current with the latest trends, threats, and technology. - Expert
+ Documentation involves creating, maintaining, and managing detailed and accurate records and documentation to support organizational processes and decisions. - Expert
**Other Requirements**
+ Completed Bachelor's degree in computer science, information technology, cybersecurity, or a related field. Master's degree preferred.
+ 10+ years' experience in an enterprise information security role
+ 10+ years' experience in a leadership role
+ Advanced Certifications: CISSP, CRISC, GCEIT, CISM, GIAC
The estimated annual pay range for this position is $275,000 - $350,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
$110k-148k yearly est. 47d ago
AI Solutions Engineer
Shi 4.7
Columbus, OH job
**About Us** **Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.** **Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:**
+ **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**
+ **Continuous professional growth and leadership opportunities.**
+ **Health, wellness, and financial benefits to offer peace of mind to you and your family.**
+ **World-class facilities and the technology you need to thrive - in our offices or yours.**
**Job Summary**
We are seeking a highly technical and customer-focused Solutions Engineer specializing in AI Infrastructure and platforms to join our Advanced Growth Technologies team. As a subject matter expert (SME) in AI data center platforms, you will play a critical role in supporting presales activities by designing, configuring, and recommending cutting-edge AI solutions based on NVIDIA DGX systems and OEM (HGX) platforms both Hardware and Software technologies. You will collaborate closely with the Partner Eco-System, AGT, SHI customers and internal field sales teams to translate business requirements into optimized infrastructure solutions, including hardware design and configurations, Bill of Materials (BOM) creation, and performance recommendations. This role requires deep expertise in GPU-accelerated computing, data center architecture, and AI workloads to drive successful customer outcomes.
The Solutions Engineer - AI Infrastructure collaborates with the AGT team and SHI account teams to assess customer data center environments and design tailored infrastructure solutions that align with business objectives. This role involves building technical relationships with All AI OEMs, obtaining and providing training to sales teams and customers, managing the solution practice pipeline, and engaging with various client contacts to identify technology opportunities across Data Center, Cloud (NCPs), Network, Security, and Services spaces.
**Role Description**
+ Serve as the primary AI Infrastructure SME, providing expert guidance on NVIDIA DGX platforms and compatible OEM solutions for AI training, inference, and high-performance computing (HPC) workloads.
+ Work with and assess customer requirements through discovery and qualification sessions, workshops, and technical consultations to design tailored AI data center solutions.
+ Create detailed hardware configurations, including server, storage, networking, and GPU components, ensuring scalability, performance, and cost-efficiency.
+ Utilize Reference Architectures provided by all OEMs, validate and recommend properly aligned solutions.
+ Develop and maintain accurate Bills of Materials (BOMs) for proposed solutions, incorporating power, cooling, and rack considerations.
+ Deliver technical presentations, proofs of concept (POCs), and solution demonstrations to customers and internal teams.
+ Provide recommendations on best practices for AI infrastructure deployment, optimization, and integration with existing environments.
+ Support field sales teams by participating in customer meetings, responding to RFPs/RFIs, and addressing technical objections during the sales cycle.
+ Collaborate with vendors (e.g., NVIDIA, OEM partners) to stay current on product roadmaps, certifications, and emerging technologies.
+ Contribute to internal knowledge sharing by documenting solutions, creating playbooks, and training sales teams on AI infrastructure trends.
+ Monitor industry developments in AI hardware, including GPUs, accelerators, and data center innovations, to inform solution strategies.
+ Collaborate with account teams to evaluate and understand customer data center environments and infrastructure technologies.
+ Design and propose tailored infrastructure solutions that align with customers' business objectives and outcomes.
+ Build and maintain technical relationships with OEMs and strategic partners, while staying updated on the latest product information.
+ Provide product training and technical education to the sales team and customers.
+ Act as a trusted AI advisor for customers, partnering with Field Account Executives.
+ Manage the solution practice pipeline by developing strategies for top prospects and acquiring new business.
+ Identify and uncover technology opportunities within Data Center, Cloud, Network, Security, Collaboration, and Services spaces.
+ Develop solutions that fit customers' needs and budgets through strategic planning.
+ Engage with multiple layers of client contacts, including CIOs, IT Directors, and CTOs, to ensure comprehensive account management.
+ Educate and develop AGT and SHI teams on technical selling, product training, services, and technology trends.
**Behaviors and Competencies**
+ Presenting: Can design and deliver engaging presentations, adapting the content and style to suit the audience, context, and medium.
+ Negotiation: Can proactively seek out negotiation opportunities, initiate discussions, and contribute to conflict resolution.
+ Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.
+ Detail-Oriented: Can manage complex tasks or projects, identifying errors or inconsistencies, and ensuring all details are addressed, necessary corrections are made, and quality is maintained.
+ Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.
+ Follow-Up: Can proactively identify tasks that require follow-up, initiate necessary actions, and contribute to efficient workflow management.
+ Problem-Solving: Can proactively identify potential problems, initiate preventive measures, and propose and contribute to innovative solutions.
+ Relationship Building: Can proactively seek out opportunities to expand networks, initiate collaborations, and contribute to team cohesion.
+ Documentation: Can develop comprehensive documentation standards, implement best practices, and ensure documentation supports operational efficiency.
+ Results Orientation: Can set challenging goals for their team and lead them to achieve these goals, demonstrating a consistent track record of results.
**Skill Level Requirements**
+ Experience working in complex Data Center sales opportunities - Intermediate
+ Ability to design data center infrastructures that include hybrid cloud, hyper converged, software-defined data center (SDDC), infrastructure/platform as a service, automation, containerization, and Data Center Management Platforms - Intermediate
+ Strong knowledge of Virtualization technologies, Hypervisors, server virtualization, Software Defined Data Center, containerization, and automation - Intermediate
+ Ability to effectively communicate and sell complex technical products or services by understanding customer needs, articulating the value proposition, and providing technical expertise to support the sales process - Intermediate
+ Expertise in mainstream technologies to include: Dell Technologies, NetApp, HPE, Cisco, Pure Storage, Azure, AWS, Veeam, Nutanix - Intermediate
+ Experience with Disaster Recovery, Business Continuity and High Availability Solutions (backup/recovery, data protection, mirroring, active/standby, active/active, clustering) - Intermediate
**Other Requirements**
+ Completed Bachelor's Degree or relevant work experience required
+ 5+ years of experience in presales engineering, solutions architecture, or technical consulting focused on data center infrastructure, preferably with AI/ML/HPC workloads.
+ Proven expertise with NVIDIA DGX systems, GPU technologies (e.g., CUDA, NCCL), and AI data center platforms.
+ Hands-on experience with OEM AI server platforms (e.g., Dell, HPE, Lenovo) and configuring AI-optimized solutions.
+ Strong knowledge of data center components: servers, storage (NVMe, high-performance), networking (InfiniBand, Ethernet), power, and cooling systems.
+ Experience creating BOMs, sizing infrastructure for AI workloads, and performing cost/performance analysis.
+ Excellent communication and presentation skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.
+ Ability to travel to SHI, Partner, and Customer Events
**Preferred Skills**
+ Certifications in NVIDIA (e.g., DGX Certified) or relevant vendor technologies.
+ Experience in Enterprise Datacenter technologies and solutions.
+ Knowledge and Experience in datacenter, power and cooling technologies.
+ Familiarity with AI software stacks (e.g., TensorFlow, PyTorch, Kubernetes for AI).
+ Experience in cloud-hybrid AI deployments or large-scale data center projects.
+ Knowledge of the AI Factory concept, NCPs, AI Cloud Providers
+ Strong problem-solving skills and a customer-centric mindset.
The estimated annual pay range for this position is $100,000 - $250,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
$70k-95k yearly est. 11d ago
Agentic AI Outcomes Engineer
Expedient 3.8
Expedient job in Cleveland, OH
Expedient seeks a mid- to senior-level Agentic AI Engineer for our Cleveland office. You'll help enterprise clients transform manual processes into autonomous AI workflows that deliver measurable ROI through time savings. As a technical guide, you'll translate business objectives into practical AI solutions using our AI CTRL platform-a secure enterprise system combining company data with agentic AI to simplify adoption at scale.
Key Responsibilities
Consultative Solution Design: Partner with clients to identify high-impact processes and design AI-driven workflows using LLMs, APIs, and automation tools that deliver consistent efficiency gains
AI Workflow Development: Build end-to-end AI solutions-from data ingestion and prompt engineering to application integration-ensuring robust, secure implementations with tangible ROI
Client Support: Bridge technical complexity and business needs. Advise on AI/ML options, data requirements, and architecture. Conduct workshops to build user confidence in AI adoption
Integration: Collaborate with data engineering and professional services teams on data pipelines, vector databases, and APIs while maintaining security and governance
Optimization: Refine AI agents and prompts based on performance feedback, monitoring outcomes to improve accuracy and reliability
Innovation: Experiment with emerging tools and frameworks. Develop proof-of-concept demos showcasing AI CTRL's capabilities for novel challenges
Qualifications
Experience: 5+ years in software engineering, data engineering, or AI solution development; 2+ years implementing AI/ML solutions in business environments. Client-facing experience preferred.
Skills: Proficiency in Python, Go, or similar languages; expertise with AI/ML frameworks and LLMs; mastery of prompt engineering; experience with databases (SQL/NoSQL), data pipelines, and APIs. Familiarity with vector databases, orchestration frameworks, and cloud platforms (AWS, Azure, GCP) preferred.
Attributes: Exceptional communicator who explains technical concepts clearly. Empathetic, adaptable, accountable, and collaborative. Passionate about AI's transformative potential.
Education: Bachelor's in Computer Science, Engineering, or related field (or equivalent experience). AI/ML certifications a plus.
Location: Cleveland, Ohio office. On-site role, regional travel may be required.
Salary for this position will be based on your experience and your skills. Estimated salary range is $100,000 to $150,000 annually.
WORKING FOR EXPEDIENT
We prioritize ongoing education and continuous innovation to remain at the forefront of the information technology landscape. Our commitment to learning is reflected in our comprehensive employee training and tuition reimbursement programs, which are driven by our employees and funded by Expedient 100%.
For our full-time employees we offer an exceptional benefits package including three weeks of paid time off annually that increases with tenure plus your birthday off and a health holiday to be used for preventive care. We offer parental leave, top-tier medical, dental, and vision, disability and life insurance, at an affordable rate, wellness engagement opportunities, and a 401(k) with a generous match.
We also recognize the importance of a comfortable and convenient work environment. We offer a hybrid work model for many roles, paid parking and other perks.
Expedient is an equal opportunity employer. Qualified applicants will receive fair and equitable consideration for employment without regard to their race, color, religion, national origin, gender, protected veteran status, disability, or any other characteristic protected by law.
$100k-150k yearly Auto-Apply 46d ago
Microsoft Solutions Consultant - BizApps
Shi 4.7
Columbus, OH job
**About Us** **Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.** **Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:**
+ **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**
+ **Continuous professional growth and leadership opportunities.**
+ **Health, wellness, and financial benefits to offer peace of mind to you and your family.**
+ **World-class facilities and the technology you need to thrive - in our offices or yours.**
**Job Summary**
The Microsoft Digital Innovation Group (MDIG) is centered on pre-sales consultative guidance, emphasizing added value, a customer first approach, and discovery of service and sales opportunities across the modern Microsoft technology stack.
The Microsoft Solutions Consultant (MSC) will be responsible for supporting the pre-sales motions of the Microsoft Digital Innovation Group around Dynamics and Power Platform. This role focuses on pre-sales activities, including Microsoft partner engagements and service offerings.
The Microsoft Solutions Consultant is expected to spend time interfacing and building relationships with existing and potential SHI customers, the SHI Microsoft sales team and other internal support organizations. They will assist in the adoption, education, advisory services, and effective use of Microsoft solutions. The Microsoft Solutions Consultant must be a continuous learner and curious about current and future Microsoft Business Applications.
**Role Description**
+ Build and maintain relationship with Microsoft Customer Technical Specialists
+ Identify gaps in the market and spot opportunities to drive customer SHI value
+ Lead internal training sessions on Microsoft Business Applications from engineering and sales perspectives
+ Engage with Microsoft support resources to ensure efficient and accurate communication with customers
+ Consult on Microsoft BizApps solutions, implementation, and adoption strategies
+ Develop demos for popular Microsoft use cases to drive professional services engagements, licensing upsells, and customer adoption
+ Deliver Microsoft Partner-led pre-sales engagements around BizApps initiatives
+ Achieve technical and administrative Microsoft Certifications as needed
+ Documentation and updates of opportunities within corresponding SHI internal tools
**Behaviors and Competencies**
+ Organization: Can oversee complex projects with multiple moving parts, ensure team alignment with organizational systems, and adapt to changing priorities.
+ Critical Thinking: Can integrate and synthesize information from various sources to inform strategic decision-making and problem-solving.
+ Teamwork: Can build and lead multiple teams, fostering a cooperative environment and ensuring effective communication between team members.
+ Presenting: Can effectively use visual aids, storytelling, and persuasive techniques to enhance presentations and engage audiences.
+ Communication: Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication.
+ Training: Can take ownership of complex training initiatives, collaborate with others to design and deliver effective training programs, and drive results in skill enhancement.
+ Willingness to Learn: Can apply new learning to daily work, encourage and facilitate learning in others, and actively make changes to work based on feedback.
+ Detail-Oriented: Can oversee multiple projects, maintaining a high level of detail orientation, identifying errors or inconsistencies in work, and ensuring accuracy across all tasks.
+ Customer Service: Can take ownership of complex customer service initiatives, empathize with customers, collaborate with team members, tailor solutions to their unique needs, and drive customer satisfaction results.
+ Research: Can take ownership of extensive research projects, ensuring thorough investigation and accurate data collection.
+ Time Management: Can manage time effectively, accurately estimate the time required for specific tasks, balance multiple tasks, and help others in improving their time management skills.
+ Adaptability: Can lead others through change, help teams adapt to new directions, and create a culture open to change.
**Skill Level Requirements**
+ The ability to oversee and direct projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied - Intermediate
+ The ability to create, manage, and interpret interactive data visualizations and reports to support business decision-making and strategic planning - Intermediate
+ The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Intermediate
+ Expertise in designing, implementing, and managing cloud-based solutions to optimize performance, scalability, and cost-efficiency - Intermediate
+ Proficiency in financial optimization methodologies to optimize cloud financial management, enabling organizations to achieve a balance between cost, speed, and quality - Intermediate
+ Comprehensive knowledge in the design, operation, and maintenance of data centers to ensure high availability, security, and efficiency of IT infrastructure - Intermediate
+ Skill in creating detailed 2D and 3D engineering models using CAD software to visualize and simulate designs for various engineering projects - Intermediate
+ Capability to accurately compile and manage Bills of Materials (BOMs) to ensure all necessary components are listed for manufacturing and assembly processes - Intermediate
**Other Requirements**
+ Completed Associate's Degree in Computer Science, Engineering, or a related field, or relevant work experience
+ Advanced certification required within first 90 days of SHI employment
+ 5+ years of experience with virtualization (hypervisors, server, and desktop virtualization)
+ 5+ years of experience with high availability architectures and clustering solutions
+ Ability to travel up to 10%
+ Ability to work flexible hours
**Advanced certification required within first 180 days of SHI employment:**
+ Microsoft Certified: Power Platform Functional Consultant Associate, OR
+ Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate, OR
+ Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate, OR
+ Microsoft Certified: Dynamics 365 Business Central Functional Consultant Associate
**Ongoing Certification Requirements:**
+ Acquire accreditations and meet other training requirements throughout the lifetime of the role
\#LI-LR1
The estimated annual pay range for this position is $100,000 - $190,00 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
$100k-190k yearly 60d+ ago
PubSec Project Admin
Shi 4.7
Columbus, OH job
**About Us** **Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.** **Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:**
+ **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**
+ **Continuous professional growth and leadership opportunities.**
+ **Health, wellness, and financial benefits to offer peace of mind to you and your family.**
+ **World-class facilities and the technology you need to thrive - in our offices or yours.**
**Job Summary**
We are currently looking for a dynamic and motivated PubSec Project Admin to join our team. This role offers an exciting opportunity to gain practical experience in data projects within the Optimization team of a thriving organization. The Project Admin will support our Optimization team in various data and content creation projects that will allow us to better analyze our business.
**Role Description**
+ Assist in the collection, mapping, cleaning, and analysis of business data to identify patterns, trends, and insights.
+ Get a hands-on understanding of our business tools to comprehend and manage our data more effectively.
+ Collaborate with other operational and sales teams to understand their data challenges and suggest improvements.
+ Attend project meetings and contribute to discussions on project objectives, strategies, and timelines.
+ Maintain and update project documentation and databases as required.
**Behaviors and Competencies**
+ Adaptability: Can demonstrate a willingness to accept feedback and adjust to new tasks or changes in the workplace.
+ Organizational Skills: Can maintain a clean and organized workspace and follow simple organizational systems when assigned.
+ Time Management: Can understand the importance of time management and strives to prioritize tasks to meet deadlines.
+ Communication: Can communicate simple ideas and information clearly.
+ Problem-Solving: Can demonstrate a willingness to address and resolve problems when they arise.
+ Collaboration: Can demonstrate a willingness to contribute to team tasks and responsibilities when assigned.
+ Reliability: Can demonstrate a willingness to complete assigned tasks on time and meet expectations.
+ Continuous Improvement: Can identify minor areas for improvement and implement minor changes.
+ Multi-Tasking: Can demonstrate a willingness to take on multiple tasks and responsibilities when assigned.
+ Attention to Detail: Can demonstrate an ability to follow instructions and complete tasks as assigned.
**Skill Level Requirements**
+ Familiarity with the operational mechanisms, hierarchical setup, and the overall framework of SHI, enabling effective navigation and utilization of internal processes - Basic
+ Ability to handle large volumes of work and meet tight deadlines - Basic
+ Ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently. - Basic
+ Ability to research and resolve problems as they arise - Basic
+ Self-motivated with an upbeat attitude and the desire to learn new skills - Basic
+ Ability to learn fast, absorb knowledge, and apply newly learned information daily - Basic
+ Ability to engage in independent work to increase job related knowledge and skills - Basic
**Other Requirements**
+ Has or looking to obtain Bachelor's degree in related field - Business, Marketing, etc. with courses focused on business and data analysis
The estimated hourly pay range for this position is $20. The compensation for this position is dependent on job related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
$20 hourly 53d ago
Sr. Solutions Architect - Services Presales - Microsoft Fabric & Data Engineering
Shi 4.7
Columbus, OH job
**About Us** **Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.** **Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:**
+ **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**
+ **Continuous professional growth and leadership opportunities.**
+ **Health, wellness, and financial benefits to offer peace of mind to you and your family.**
+ **World-class facilities and the technology you need to thrive - in our offices or yours.**
**Job Summary**
We are seeking a highly skilled and experienced Senior Data & AI Solutions Architect to lead the design of cutting-edge data solutions leveraging Microsoft Fabric. In this pivotal role, you will act as the "Solution Orchestrator" for data-centric projects, driving the architecture and engineering of scalable, high-performance data platforms. You will be instrumental in helping our enterprise clients unlock the full potential of their data through modern data engineering practices and the unified capabilities of Microsoft Fabric.
**Responsibilities:**
+ **Presales Engagement**
+ Collaborate with sales teams to understand client requirements, goals, and pain points.
+ Design and present tailored solution solutions, addressing business and technical needs.
+ Lead discovery sessions, technical workshops, and assessments to evaluate current environments and identify opportunities for modernization.
+ Create comprehensive technical proposals, including solution architecture, implementation roadmaps, and cost estimates.
+ Lead the development of SOWs, working closely with cross-functional teams to ensure alignment with client needs and business objectives.
+ Drive revenue growth within the professional services team by identifying new opportunities and optimizing service offerings.
+ **Microsoft Fabric Expertise:**
+ Design and architect end-to-end data solutions using Microsoft Fabric, encompassing OneLake, Data Factory, Spark, data warehousing, and real-time analytics.
+ Act as the subject matter expert on Microsoft Fabric, providing expert guidance and technical leadership to the presales team.
+ Implement best practices for OneLake architecture, data pipeline design, and data warehousing within the Fabric ecosystem.
+ **Data Architecture & Engineering:**
+ Lead the design of data ingestion, transformation, and storage solutions on Azure.
+ Develop ETL/ELT processes and data pipeline architectures.
+ Design data warehousing and data lake solutions.
+ Design real-time data streaming and processing architectures using Azure Event Hubs and Azure Stream Analytics.
+ Utilize Azure DevOps for data engineering CI/CD and infrastructure as code.
+ Advise on performance tuning and optimization techniques for Azure data systems.
+ **Synergistic Collaboration:**
+ Collaborate closely with the Data Governance Architect to ensure data pipelines adhere to governance policies and best practices within Fabric.
+ Work with the AI Architect to provide robust and scalable data infrastructure for AI/ML workloads and LLM based applications.
+ Utilize Purview to improve data engineering workflows.
+ **Client Engagement:**
+ Conduct in-depth client discovery sessions to understand their data challenges and business objectives.
+ Develop and present compelling technical proposals, demonstrations, and proof-of-concepts that showcase the value of Microsoft Fabric and our data solutions.
+ Act as a trusted advisor to clients, providing expert guidance and technical leadership.
**Qualifications:**
+ **Experience** :
+ Minimum 10+ years of experience in data architecture and engineering.
+ Extensive hands-on experience with Microsoft Fabric and Azure data services.
+ Proven track record of designing and implementing large-scale data solutions.
+ Strong presales experience, with a focus on data architecture and engineering.
+ **Technical Skills:**
+ Expertise in Microsoft Fabric (OneLake, Data Factory, Spark, data warehousing, real-time analytics).
+ Proficiency in Azure Synapse Analytics, Azure Data Lake Storage, Azure Databricks, and Azure SQL Database.
+ Strong understanding of data modeling, ETL/ELT processes, and data pipeline design.
+ Experience with real-time data streaming and processing.
+ Proficiency in Azure DevOps and infrastructure as code.
+ Understanding of Microsoft Purview.
+ **Soft Skills:**
+ Excellent communication and presentation skills.
+ Strong problem-solving and analytical skills.
+ Ability to work independently and as part of a collaborative team.
+ Strong client relationship management skills.
** ** **Education:**
+ Bachelor's degree in computer science, information systems, or a related field; Master's degree preferred.
+ Preferred Microsoft Certifications:
+ Azure Solutions Architect Expert (AZ-305)
+ Azure Data Engineer Associate (DP-203)
+ Azure Data Analyst Associate (DA-100/DA-200)
+ Azure Database Administrator Associate (DP-300)
The base salary for this position is $128,000 - $176,000. The estimated on-target earnings, or OTE, which includes a base salary and bonus/commissions, are $160,000 - $250,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
\#LI-FF1
Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
$160k-250k yearly 60d+ ago
Services Sales Executive - Microsoft
Shi 4.7
Columbus, OH job
**About Us** **Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.** **Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:**
+ **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**
+ **Continuous professional growth and leadership opportunities.**
+ **Health, wellness, and financial benefits to offer peace of mind to you and your family.**
+ **World-class facilities and the technology you need to thrive - in our offices or yours.**
**Job Summary**
The Services Sales Executive (SSE) is responsible for driving Microsoft Services growth through disciplined sales execution, strategic alignment, and customer success. This role requires a proactive, results-oriented professional who consistently meets or exceeds performance expectations while demonstrating integrity, collaboration, and operational excellence.
**Role Description**
+ Identify opportunities with customers and internal teams to optimize engagement profitability.
+ Foster collaboration amongst assigned project team members.
+ Propose service solution recommendations and serve as an escalation point for customer matters.
+ Provide excellent value and experience while helping our customers deploy and manage their Solution.
+ Serve as the key point of contact for each owned opportunity.
+ Establish a rapport and confidence with internal teams, company's customers and partners.
+ Coordinate and lead weekly status meetings with each assigned client.
+ Foster and maintain overall accountability for successful engagement delivery.
+ Serve as the expert in the company's value, methodology and processes.
+ Actively monitor active, prospective and planned projects and ensure priorities are adjusted, as needed.
+ Set clear communications to the customer as needed throughout project lifecycle.
+ Review key documentation provided by customer, translate technical and business requirement and propose solution to solve customer challenge.
+ Provide frequent project status reports and monthly forecast to SHI Leadership.
+ Align with Sales to identify, qualify and ensure projects are relevant, accurately estimated and prioritized during the proposal phase.
+ Research and expand current opportunities and identify new opportunities.
**Behaviors and Competencies**
+ Business Development: Can proactively seek out new markets, initiate strategic partnerships, and contribute to the development of innovative business strategies.
+ Closing Deals: Can develop and implement a strategic plan for closing deals, identifying high-value opportunities and using advanced negotiation techniques to secure successful outcomes.
+ Consultative Sales: Can proactively seek out potential customers, initiate sales conversations, and contribute innovative ideas to improve the sales process.
+ Customer-Centric Mindset: Can proactively engage with customers to understand their needs and expectations. Develops and implements strategies to enhance customer satisfaction and loyalty.
+ Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.
+ Relationship Building: Can proactively seek out opportunities to expand networks, initiate collaborations, and contribute to team cohesion.
+ Negotiation: Can proactively seek out negotiation opportunities, initiate discussions, and contribute to conflict resolution.
+ Analytical Thinking: Can synthesize complex data, identify patterns, draw insights, and present findings clearly and understandably.
+ Adaptability: Can proactively adapt to challenging situations, anticipate changes, and make modifications to meet the demands of changing circumstances.
+ Resilience: Can proactively anticipate potential obstacles, develop contingency plans, and adapt strategies to overcome them.
**Skill Level Requirements**
+ Experience with partner's Global, Enterprise, or Commercial Segment(s), including familiarity with partner's portals, tools, programs, processes, and distribution transactions. - Intermediate
+ Ability to create and manage relationships with external partners, executive-level stakeholders, and within a sales organization. - Intermediate
+ Proficient in building and executing cross-functional plans to achieve objectives; able to analyze business results to develop action plans. - Intermediate
+ Creative and strategic thinking with excellent decision-making skills; capable of managing regional business independently from Management. - Intermediate
+ Excellent time management along with planning and organizational skills; self-motivated with the ability to work autonomously. - Intermediate
+ Ability to communicate, present, and influence all levels of a customer and/or partner organization for building relationships and driving sales growth; skilled in prospecting, negotiating, and closing deals. - Intermediate
+ Ability to effectively position against competition and clearly articulate value. - Intermediate
+ Ability to self-study and engage in independent work to increase job-related knowledge and skills; self-motivated with the ability to work with limited direction and oversight. - Intermediate
+ Ability to be approachable, maintain composure, and possess a professional attitude. - Intermediate
+ Preferred Qualifications/Skills:
+ Direct outside sales experience with large enterprise clients - Intermediate
+ Previous training and/or experience in solution selling - Intermediate
+ Experience selling and managing complex IT solutions - Intermediate
+ Multiple major technology sales certifications - Intermediate
+ Working knowledge of Programs and technology from industry-leading OEMs such as Microsoft, Dell/VMware, HP, Cisco, Apple, AWS, Lenovo - Intermediate
+ Working knowledge of emerging technologies such as Cloud, Security, IoT, and Digital Workplace - Intermediate
**Other Requirements**
+ Bachelor's Degree or equivalent relevant work experience required.
+ Minimum 5+ years' experience in successful consultative selling and account development of commercial accounts with a services focus.
+ Previous experience in Consulting and/or Services Sales team is required.
+ Minimum 50% time outside of an office setting meeting with existing and potential customers and 10% attending company events
+ Travel to customer sites within dedicated territory
+ Travel to SHI, Partner, and Customer Events
The estimated annual pay range for this position is $75,000 - $250,000 which includes a base salary and commissions. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
$46k-72k yearly est. 8d ago
FinOps Analyst
Shi 4.7
Columbus, OH job
**About Us** **Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $15 billion global provider of IT solutions and services.** **Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next.** **But the heartbeat of SHI is our employees - all 6,000 of them.** **If you join our team, you'll enjoy:**
+ **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**
+ **Continuous professional growth and leadership opportunities.**
+ **Health, wellness, and financial benefits to offer peace of mind to you and your family.**
+ **World-class facilities and the technology you need to thrive - in our offices or yours.**
**Job Summary**
The FinOps Analyst is an entry-level, non-customer-facing role designed to support the delivery of FinOps services across multi-cloud environments. This role is ideal for individuals beginning their FinOps career, with responsibilities focused on data analysis, reporting, and internal support for FinOps Consultants. The Analyst will work closely with internal teams-including engineering, finance, and ITAM-to ensure accurate cloud cost visibility, support optimization efforts, and contribute to the development of FinOps deliverables.
**Role Description**
+ Analyze cloud usage and cost data across public cloud and SaaS
+ Assist in collecting, cleaning, and validating cloud billing and usage data
+ Support tagging compliance, cost allocation, and budget forecasting
+ Build and maintain dashboards and reports using Excel, Power BI, or Tableau
+ Perform anomaly detection and contribute to cost optimization analysis
+ Maintain internal FinOps tools, automation scripts, and documentation
+ Collaborate with engineering, finance, and ITAM teams to align asset and cost data
+ Participate in internal FinOps enablement, training sessions, and maturity assessments
+ Contribute to internal knowledge bases and process improvement initiatives
+ Understand Cloud Usage & Cost: Reporting & Analytics
+ Optimize Cloud Usage & Cost: Tagging, Allocation, and Anomaly Detection
+ Manage the FinOps Practice: FinOps Practice Operations
**Behaviors and Competencies**
+ Analytical Thinking: Can apply critical thinking to analyze data, identify patterns, and make basic inferences.
+ Data Analysis: Can identify patterns and trends in data, propose hypotheses, and use statistical techniques to test them.
+ Data Literacy: Can identify relevant data sources, collect data, and use basic tools to interpret and report findings.
+ Critical Thinking: Can analyze and interpret data to inform decision-making, and propose solutions based on logical reasoning.
+ Attention to Detail: Can identify errors or inconsistencies in work and make necessary corrections.
+ Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.
+ Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions.
+ Technical Expertise: Can apply technical knowledge and skills effectively in most situations, with occasional guidance.
+ Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management.
+ Continuous Improvement: Can identify moderate areas for improvement and implement moderate changes.
**Skill Level Requirements**
+ Database management and reporting skills - Intermediate
+ Strong organizational skills - Intermediate
+ Experience with customer relations and satisfaction - Intermediate
+ Ability to multitask and complete tasks with efficiency and accuracy - Intermediate
+ Ability to follow direction while working individually and in a team environment - Intermediate
+ Ability to accept, understand, and learn from management feedback - Intermediate
+ Ability to work effectively within all levels of an organization, both internally and externally - Intermediate
+ Strong negotiation skills with the ability to influence stakeholders - Intermediate
**Other Requirements**
+ Bachelor's degree in Finance, Business, Computer Science, Data Analytics, Engineering, or related field
+ 1+ year of professional experience in FinOps, cloud operations, finance, or data analytics
+ Proficiency in Excel (pivot tables, formulas, Power Query)
+ Familiarity with cloud platforms (AWS, Azure, GCP) and FinOps concepts
+ Curiosity and willingness to learn FinOps practices and tools
**Preferred Skills:**
+ Exposure to Power BI, SQL, Python, or scripting languages
+ Understanding of cloud billing models and cost optimization techniques
+ Experience with FinOps tools (e.g., Flexera, Cloudability, CloudHealth, Ternary, CloudZero, etc)
+ FinOps Certified Practitioner or willingness to obtain within 90 days
+ One or more foundational cloud certifications (e.g., AWS Cloud Practitioner, Azure Fundamentals)
\#LI-DM7
The estimated annual pay range for this position is $80,000 - $105,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
$80k-105k yearly 60d+ ago
Sr. Manager - Growth Marketing Programs
Shi 4.7
Columbus, OH job
**About Us** **Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.** **Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:**
+ **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**
+ **Continuous professional growth and leadership opportunities.**
+ **Health, wellness, and financial benefits to offer peace of mind to you and your family.**
+ **World-class facilities and the technology you need to thrive - in our offices or yours.**
**Job Summary**
SHI is seeking a Senior Manager of Growth Marketing Programs to support our Healthcare business. The Sr. Manager of Healthcare Growth Marketing Programs will partner with sales and marketing to forge a closer working relationship between one of SHI's strategic selling units and the SHI marketing team. They will be accountable for delivering new business opportunities through orchestrated campaigns that improve customer experience, increase brand awareness, and drive measurable outcomes.
The primary focus for the Sr. Manager, Growth Marketing Programs will be working closely with SHI's dedicated Healthcare sales team to acquire new customers through a combination of dedicated multi-channel campaigns, SHI-hosted and third-party events, and increased brand awareness for SHI and SHI Healthcare in the healthcare provider market.
The ideal candidate will have a deep understanding of the Healthcare market, sales processes and strategy, and will understand the capabilities of marketing channels to drive valuable leads.
**Role Description**
+ Partner with sales and marketing to define go-to-market objectives and develop a marketing plan that drives a predictable pipeline.
+ Ensure all marketing plan tactics for the Healthcare business are executed, with direct responsibility for brand and demand generation, sales enablement, and reporting.
+ Vet and evaluate partner marketing opportunities for sales, ensuring all investments and commitments expected of Healthcare sellers align with the go-to-market plan.
+ Evaluate, select, and manage strategic marketing vendors that contribute to the outsourced execution of marketing programs, including telemarketing services.
+ Partner with sales leadership, partner marketing, and L&D to coordinate outbound prospecting sales plays with SHI partners.
+ Inform channel investment strategy by partnering with internal digital, events, content, and campaign marketing teams to deliver an omnichannel campaign strategy.
+ Collaborate with product marketing and creative teams to develop value proposition messaging and inform content strategy.
+ Report regularly on campaign performance and overall marketing impact to internal stakeholders and partners.
+ Capture insights and feedback, internally and externally, to inform future campaign strategy and messaging.
+ Manage and adhere to a defined revenue marketing budget, including MDF partner funding management.
+ Develop campaign briefs to inform and enable extended marketing and sales teams on GTM strategy.
**Behaviors and Competencies**
+ Strategic Thinking: Can analyze complex situations, drive organizational transformation, and adapt strategies to changing market conditions.
+ Leadership: Can lead strategic team initiatives, inspire others to take leadership roles, and foster a culture of shared responsibility and continuous improvement.
+ Business Acumen: Can provide strategic guidance and insights to drive overall business success.
+ Creativity: Can lead organizational transformation by fostering a culture of creativity, inspiring others, and driving breakthrough innovations.
+ Communication: Can lead and model exceptional communication at all levels of the organization, develop and implement communication strategies, and coach others to improve their communication skills.
+ Analytical Thinking: Can lead and innovate in the application of analytical thinking, solve complex problems, influence others, and contribute to best practices.
+ Adaptability: Can drive strategic transformations, inspire others to embrace change, and foster a culture of continuous adaptation.
+ Collaboration: Can lead complex team projects, inspire others to collaborate effectively, and foster a culture of mutual respect and shared purpose.
+ Customer-Centric Mindset: Can lead strategic initiatives focused on improving the overall customer experience. Inspires and mentors others to adopt a customer-centric approach, fostering a culture of customer focus throughout the organization.
+ Results Orientation: Can inspire a culture of results-orientation across the organization, setting high standards and holding everyone accountable for achieving results.
**Skill Level Requirements**
+ Experience in utilizing current marketing channels and techniques to reach target audiences. - Expert
+ Experience in developing and executing strategies to generate interest and support the sales process. - Expert
+ Ability to examine and model data to support marketing decision-making. - Expert
+ Proficiency in utilizing Customer Relationship Management software for data-driven marketing. - Expert
+ Ability to effectively utilize applications like Teams, SharePoint, Word, Excel, and PowerPoint for marketing tasks. - Expert
**Other Requirements**
+ Bachelors Degree in related field required
+ 6+ years' experience in demand generation or sales support roles.
+ Prior experience marketing to healthcare systems.
+ Prior experience executing modern marketing channels.
+ Ability to travel 20% -
+ 2+ years of management experience preferred
The estimated annual pay range for this position is $120,000 - $150,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
$120k-150k yearly 60d ago
AI Support Engineer
Expedient 3.8
Expedient job in Cleveland, OH
Join Expedient's AI CTRL team as the first point of contact for our secure enterprise AI platform. You'll handle client support across email, tickets, Slack/Teams, and phone, resolving approximately 80% of issues on first contact while escalating complex cases to engineering.
This is a high-impact opportunity in a fast-paced, entrepreneurial environment where you'll work at the forefront of enterprise AI technology, directly influencing customer success and product evolution.
Key Responsibilities
Primary Focus (80%):
Provide tier-1 support for AI CTRL clients across multiple channels
Troubleshoot and resolve technical issues, configuration problems, and user questions
Achieve high first-contact resolution rates through product expertise and problem-solving
Document solutions and contribute to knowledge base development
Secondary Focus (20%):
Escalate complex issues to engineering with detailed context and follow through to resolution
Identify recurring issues and collaborate with product teams on improvements
Optimize support processes and develop troubleshooting guides
Qualifications
Experience: 2+ years in technical support, help desk, or IT operations (SaaS/cloud services preferred)
Skills: strong hands-on experience with generative AI platforms (ChatGPT, Claude, etc.) Comfortable with Linux/cloud environments and basic cloud computing concepts. Proficient with support ticketing systems and remote support tools
Attributes: Excellent communication skills with ability to explain technical concepts clearly
Education: Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience)
Location: Cleveland, Ohio office. On-site role, regional travel may be required.
Salary for this position will be based on your experience and your skills. Estimated salary range is $65,000 to $80,000 annually.
WORKING FOR EXPEDIENT
We prioritize ongoing education and continuous innovation to remain at the forefront of the information technology landscape. Our commitment to learning is reflected in our comprehensive employee training and tuition reimbursement programs, which are driven by our employees and funded by Expedient 100%.
For our full-time employees we offer an exceptional benefits package including three weeks of paid time off annually that increases with tenure plus your birthday off and a health holiday to be used for preventive care. We offer parental leave, top-tier medical, dental, and vision, disability and life insurance, at an affordable rate, wellness engagement opportunities, and a 401(k) with a generous match.
We also recognize the importance of a comfortable and convenient work environment. We offer a hybrid work model for many roles, paid parking and other perks.
Expedient is an equal opportunity employer. Qualified applicants will receive fair and equitable consideration for employment without regard to their race, color, religion, national origin, gender, protected veteran status, disability, or any other characteristic protected by law.
$65k-80k yearly Auto-Apply 47d ago
AI Sales Engineer
Expedient 3.8
Expedient job in Cleveland, OH
Job DescriptionSummary
Join Expedient's AI CTRL team as a Sales Engineer supporting 4-5 account executives in closing enterprise AI deals. You'll serve as the technical advisor who translates complex AI solutions into clear business value, working directly with the Division COO in a high-visibility, entrepreneurial environment
Key Responsibilities
Partner with sales teams throughout the full sales cycle, from discovery through closing
Design tailored AI CTRL solutions that address specific client business challenges
Deliver compelling technical presentations and product demonstrations
Lead proof-of-concept engagements and answer detailed technical questions
Translate technical features into clear business benefits for both technical and executive audiences
Contribute to proposals, RFPs, and technical documentation
Collaborate with Product Development and Customer Success teams to ensure seamless client experiences
Stay current on AI/ML advancements and share insights with clients and colleagues
Qualifications
Experience: 5+ years in technical pre-sales, solutions engineering, or solutions architect roles
Skills: Deep knowledge of AI/ML technologies and cloud computing platforms (AWS, Azure, GCP)
Excellent communication skills with ability to present to both technical and business stakeholders
Experience with B2B solution sales, proposals, and RFPs
Understanding of enterprise IT environments and security considerations
Attributes: Consultative mindset with customer-first approach. Self-motivated and comfortable working independently. Adaptable and resilient in fast-paced, evolving environments. Passionate about AI innovation and continuous learning. Entrepreneurial drive with ownership mentality
Education: Bachelor's degree in Computer Science, Information Systems, Engineering or equivalent experience
Location: Cleveland, Ohio office. On-site role, regional travel may be required.
Salary for this position will be based on your experience and your skills. Estimated salary range is $100,000 to $150,000 annually.
WORKING FOR EXPEDIENT
We prioritize ongoing education and continuous innovation to remain at the forefront of the information technology landscape. Our commitment to learning is reflected in our comprehensive employee training and tuition reimbursement programs, which are driven by our employees and funded by Expedient 100%.
For our full-time employees we offer an exceptional benefits package including three weeks of paid time off annually that increases with tenure plus your birthday off and a health holiday to be used for preventive care. We offer parental leave, top-tier medical, dental, and vision, disability and life insurance, at an affordable rate, wellness engagement opportunities, and a 401(k) with a generous match.
We also recognize the importance of a comfortable and convenient work environment. We offer a hybrid work model for many roles, paid parking and other perks.
Expedient is an equal opportunity employer. Qualified applicants will receive fair and equitable consideration for employment without regard to their race, color, religion, national origin, gender, protected veteran status, disability, or any other characteristic protected by law.
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zeo Abfv9uC
$100k-150k yearly 22d ago
Senior Business Analyst
Comtech 4.3
Cincinnati, OH job
Comtech is a woman-owned small business founded in 1998 and headquartered in Reston, VA. We offer IT solutions across the disciplines of program/project management, applications development, infrastructure, Cyber security, and enterprise content/data management services. We have developed our methodologies and processes based on the IT Infrastructure Library (ITIL) v.3 Framework across enterprise infrastructure operations. These methodologies and processes are reinforced through our organization's externally accredited certifications, which include ISO 9001:2008 Quality Management System (QMS), ISO/IEC 20000-1:2011 IT Service Management Systems (SMS, corporate ITIL certification), ISO 27001:2005 Information Security Management System (ISMS), and CMMI-DEV Level 3"
Job Description:
Consults with executive-level stakeholders to define business need or problem: conducts research, performs studies and surveys to obtain data; and analyzes problems to advise on or recommend solutions, utilizing knowledge of theory, principles, or technology of specific discipline or field of specialization.
Requires knowledge in computer programming and other related technical fields as well as extensive experience in a particular business or industry subject matter.
Conducts study or survey on need or problem to obtain data required for solution.
Analyzes data to determine solution, such as installation of alternate methods and procedures, changes in processing methods and practices, modification of machines or equipment or redesign of products or services.
Advises client or department heads on alternate methods of solving need or problem or recommends specific solution.
Requires experience providing consulting services to governmental entities.
May be designated according to field of business and technical specialization.
Qualifications
Requirements:
More than 10 years of relevant experience.
4 year college degree in computer science or a related field with advanced study preferred.
Certifications specific to the field of project management is a plus.
Additional Information
**Please share me your updated word copy of Resume.
**I Appreciate, if you can refer someone who is looking for this position.
Contact:
Nayan Hazare
IT Recruiter at Comtech LLC
Call- ************
***********************
$85k-114k yearly est. Easy Apply 60d+ ago
Associate Project Manager - Cybersecurity
Shi 4.7
Columbus, OH job
**About Us** **Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.** **Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:**
+ **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**
+ **Continuous professional growth and leadership opportunities.**
+ **Health, wellness, and financial benefits to offer peace of mind to you and your family.**
+ **World-class facilities and the technology you need to thrive - in our offices or yours.**
**Job Summary**
Stratascale has an exciting opportunity available in our PMO team as an Associate Project Manager. The Associate Project Manager manages day-to-day operational and tactical aspects of multiple, small, and medium-scale projects from beginning to end, including client interaction and expectations. They coordinate technical resources for professional services engagements across cybersecurity. This position will schedule resources, manage escalations, track hours and budget, review deliverables, and maintain clear communication with stakeholders on project health. This position interacts with internal and external resources as well as Clients daily. This individual will work closely with Subcontractors, Sales, Clients, and Project Delivery teams to ensure project success.
**Role Description**
+ Plan, schedule,and track project timelines, milestones,and deliverables usingappropriate tools
+ Workwith the delivery teams to align projectobjectivesandtimelines
+ Coordinate cross-functional teams, ensuring all stakeholders understand their roles and responsibilities
+ Allocate and manage resources efficiently, ensuring all project tasks are completed within theallocatedbudget and timeline
+ Manage relationships with vendors and third-party service providers, ensuring they meet all contractual obligations
+ Conducts regularly scheduled status callstoupdate stakeholders on the project healthutilizing status reports and project plans
+ Understands the project budget, timeline, and key dependencies, and escalates issues as needed.
+ Identifypotential risks associated with the project and develop contingency plans to manage them.
+ Maintain comprehensive project documentation, including project progress, decisions, issues, and risk management strategies
+ Communicate, coordinate, and build relationships with customers by providinga high levelof customer service
+ Track project expenses and milestones, work with finance toinitiateinvoicing
+ Upon project completion,initiateproject closure which includes project acceptance,andfinal invoicing, andconduct a thorough review toidentifylessons learned and best practices for future projects
+ Support Service Delivery Pods and Service Delivery Consultants with projectsetupand financials
+ Collaboratewithdirect management to improveprocesses and procedures geared towards maximizedefficiencyandclientsatisfaction
+ Participate in PMO team discussions, reviewing active projects and collaborating on strategy
**Behaviors and Competencies**
+ Adaptability: Can adjust to changes in the work environment, manage multiple tasks, and effectively handle uncertainty.
+ Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.
+ Collaboration: Can actively participate in team discussions, respect differing opinions, and collaborate with others to achieve common goals.
+ Decision-Making: Can evaluate options, consider potential outcomes, and make well-informed decisions that reflect an understanding of the impact.
+ Results Orientation: Can set personal goals and work towards them, achieving results consistently.
+ Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions.
+ Prioritization: Can identify critical tasks, arrange them based on importance, and execute without explicit instructions.
+ Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management.
+ Leadership: Can identify team dynamics, propose strategies, and take action to ensure team cohesion and productivity without explicit instructions.
+ Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions.
+ Follow-Up: Can independently track and follow up on tasks without requiring reminders, ensuring responsibilities are fulfilled.
+ Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.
**Skill Level Requirements**
+ The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Intermediate
+ Ability to oversee and direct projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied - Intermediate
+ Expertise in various project management frameworks such as Agile, Waterfall, and Scrum, to effectively plan, execute, and close projects - Intermediate
+ Competence in utilizing tools like Jira, Trello, MS Project, or DevOps to plan, track, and manage project progress and resources - Intermediate
+ Familiarity with the operational mechanisms, hierarchical setup, and the overall framework of SHI, enabling effective navigation and utilization of internal processes - Intermediate
**Other Requirements**
+ Completed Bachelor's Degree or relevant work experience required
+ Minimum 2 years of Project Coordinator experience
+ Ability to travel up to 10%
**Preferred Skills**
+ Experienced with Cloud or Cybersecurity project managementexperience
+ Experienced with Microsoft Project experience
+ Experienced with resource demand and allocation
+ Experienced with supporting enterprise projects
+ Experienced with multiple project management approaches including traditional and Agile
+ CAPM,PMP,or other relevant project management certifications
The estimated annual pay range for this position is $60,000 - $90,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
$60k-90k yearly 39d ago
AI Software Engineer
Expedient 3.8
Expedient job in Cleveland, OH
Join Expedient's AI CTRL product team to build a secure, powerful enterprise AI platform that combines enterprise data with agentic AI systems. As an AI Software Engineer, you'll contribute across the full product lifecycle-from platform development to client support and custom integrations
Key Responsibilities
Develop and maintain the AI CTRL platform, including backend services, APIs, and frontend components
Troubleshoot technical issues by analyzing logs, debugging code, and working with clients and support teams
Build integrations with external systems and create custom automated workflows
Collaborate across teams, pivoting between projects as priorities evolve
Write robust, scalable code while championing AI-powered development tools
Participate in the complete software development lifecycle from design to deployment
Qualifications:
Experience: Strong software engineering foundation with experience across multiple domains (backend, frontend, DevOps, APIs). Ability to learn new technologies quickly and thrive in fast-paced environments
Technical Skills: Proficiency in Python, Go, Java, or JavaScript. Understanding of cloud platforms (AWS, Azure, GCP, VMware). Knowledge of CI/CD, RESTful APIs, containerization (Docker, Kubernetes), and databases (SQL, NoSQL). Familiarity with or strong interest in AI/ML technologies
Key Attributes: Exceptionally adaptable with strong problem-solving skills. Self-motivated with a proactive, ownership mindset. Excellent team player committed to customer success. Passion for building impactful technology
Education: Bachelor's degree in Computer Science, Software Engineering, or related field, OR equivalent practical experience
Location: Cleveland, Ohio office. On-site role, regional travel may be required.
Salary for this position will be based on your experience and your skills. Estimated salary range is $100,000 to $125,000 annually.
WORKING FOR EXPEDIENT
We prioritize ongoing education and continuous innovation to remain at the forefront of the information technology landscape. Our commitment to learning is reflected in our comprehensive employee training and tuition reimbursement programs, which are driven by our employees and funded by Expedient 100%.
For our full-time employees we offer an exceptional benefits package including three weeks of paid time off annually that increases with tenure plus your birthday off and a health holiday to be used for preventive care. We offer parental leave, top-tier medical, dental, and vision, disability and life insurance, at an affordable rate, wellness engagement opportunities, and a 401(k) with a generous match.
We also recognize the importance of a comfortable and convenient work environment. We offer a hybrid work model for many roles, paid parking and other perks.
Expedient is an equal opportunity employer. Qualified applicants will receive fair and equitable consideration for employment without regard to their race, color, religion, national origin, gender, protected veteran status, disability, or any other characteristic protected by law.
Zippia gives an in-depth look into the details of Expedient, including salaries, political affiliations, employee data, and more, in order to inform job seekers about Expedient. The employee data is based on information from people who have self-reported their past or current employments at Expedient. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. None of the information on this page has been provided or approved by Expedient. The data presented on this page does not represent the view of Expedient and its employees or that of Zippia.
Expedient may also be known as or be related to Expedient and Expedient Holdings USA LLC.