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Experfy jobs in Boston, MA - 1893 jobs

  • Head of Customer Success and Support

    Onramp Technology, Inc. 2.8company rating

    Boston, MA job

    About OnRamp OnRamp transforms B2B customer onboarding into a revenue driver. Our platform automates workflows, streamlines playbooks, and accelerates time-to-value, helping enterprises reduce onboarding time by up to 70%. Backed by leading investors and trusted by Fortune 15 companies, we're redefining how companies bring new customers online. The Role As Head of Customer Success and Support at OnRamp, you will own all post‑sales customer facing teams: Onboarding, Customer Success, Support, and Customer Education. You will play a pivotal role in shaping our direction and delivering results that drive our company success as part of a growing team. You will collaborate closely across all company functions to ensure cross‑functional alignment with customer needs and business goals. Responsibilities Lead all aspects of our customer‑facing post sales strategy, operations, and process development Own target attainment for NRR including both renewal and expansion quota. Manage a growing team of CSMs and Support staff, providing coaching, mentoring, and development Regularly engage and build executive level relationships with customers Collaborate with leadership across the company as required to align operations with our strategic initiatives and business plan Set quarterly CS team priorities by sequencing initiatives based on customer and revenue impact, and translate those priorities into scoped projects with clear owners, timelines, and success metrics Collaborate with Product and Engineering on customer escalation and ticket resolution process Collaborate with Product and Marketing on customer facing programs such as Beta Programs, Customer references and reviews, and Case‑Study development Collaborate with Sales and Product Management to assess Enterprise prospect requirements and any service requirements resulting from those requirements Communicate customer needs and issues, as well as internal initiatives to relevant internal and external stakeholders, fostering transparency, buy‑in and excitement Drive internal usage of the OnRamp platform in our own onboarding and customer lifecycle management Collaborate with Marketing to create and promote thought leadership content Qualifications and Experience Experience as a CSM in a B2B SaaS company Experience building and leading a growing team Experience with all post‑sales SaaS functions Experience with SMB, Mid‑Market, and Enterprise customers Strong analytical and problem‑solving skills, with the ability to assess risks and make data‑informed decisions. Exemplary communication and collaboration skills, with the ability to influence stakeholders and drive consensus. Proficiency with CRM (e.g., Salesforce, Hubspot) and popular productivity/workflow tools (e.g., JIRA) as well as familiarity and comfort supporting customer use of technical features such as integrations, webhooks, APIs, and similar technologies Strong process design skills Exceptional executive level customer facing communication, issue resolution, and expansion sales skills High comfort level with ambiguity and working on a small team in a fast moving environment. Why OnRamp Work directly with enterprise and mid‑market clients, including Fortune 15 companies Join a high‑growth SaaS company backed by top‑tier investors Be part of a collaborative, ownership‑driven culture Highly competitive cash compensation, equity, and benefits Boston‑based, 5 days a week in‑office OnRamp is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. OnRamp considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. OnRamp is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please don't hesitate to let us know. #J-18808-Ljbffr
    $41k-50k yearly est. 3d ago
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  • Vice President, Investor Relations

    Shine Associates, LLC 4.0company rating

    Boston, MA job

    SPECIFICATION Vice President of Investor Relations (“VPIR”) on behalf of our client (Company) is a senior leadership role based in the Boston, MA office. CLIENT DESCRIPTION Our client is a real estate investment and development company focused primarily on industrial and residential markets. Headquartered in Boston, with offices in Atlanta and Philadelphia, the Company seeks unique investment opportunities throughout the East Coast. The Company finds and invests in opportunities across the risk spectrum; this results in insightful investments ranging from short‑term, value‑add projects to long‑term, multiple‑oriented deals. With operating expertise across this spectrum, the firm is capable of capitalizing on a vast array of deal types. CORE VALUES Value Creation: Their business is built on finding and creating value in every deal, property, and relationship. Ownership: Operates with extreme ownership, where every team member is accountable for their collective success. Fiduciary Excellence: Committed to safeguarding their investors' capital, ensuring every decision maximizes value with transparency and integrity. Agility: They move swiftly and strategically, taking advantage of hidden opportunities in the market. Growth and Humility: Lead with humility and a focus on continuous growth-both personally and professionally. JOB OVERVIEW The Vice President of Investor Relations position is an opportunity for an exceptional candidate to advance their real‑estate career. The candidate will join a dynamic team and will be responsible for maximizing the equity capabilities across both high‑net‑worth investors and our institutional joint venture partnerships, focusing on servicing the existing investor base, inbound investor referrals, and additional ad‑hoc investor requests. The Company's platform is unique: we source equity from investors that range from individual high‑net‑worth accredited investors to large scale institutions and pension funds. The demands of each pool of capital are remarkably unique and tailored to their needs. The role sits at the intersection of Investor Relations, Asset Management, and Acquisitions and requires an understanding of each business line. This position reports directly to the Partner, Head of Investor Relations, in support of the Head of Institutional Equity and Head of Private Capital - all three are experienced members of the firm's team with a core focus on sourcing equity for all new deals and servicing the existing equity relationships across the portfolio. RESPONSIBILITIES Support and service existing investor relationships through in‑person meetings, portfolio performance reviews, and calendar‑based reporting. Administer legal document formation, capital account set‑up, and the Investor subscription process for all Company Investors. Maintain the Investor Relations database - powered by Juniper Square. Assist in the creation and publication of new investment offerings. Support the publication of the Firm's quarterly/annual reports and business plans to investors. Work closely with other key company functional areas (acquisitions, asset management, finance, accounting, compliance, tax, and legal) to compile data and insights for investor reports, questionnaires, communications, and ad‑hoc requests. Manage the coordination of investor fund closings (open and closed end vehicles), including working closely with legal counsel and third‑party administrators to coordinate investor subscription documents and limited partnership agreements. Review and organize subscription documentation and corresponding information. Track and document essential information through the review of legal documentation. Assist in coordinating documentation with the legal team and managing correspondence with LPs. Provide prospective and existing investor support via CRM platform. Support fundraising efforts by working directly with senior team members to create marketing materials, including PPMs and DDQs, and RFIs for current investor updates and potential investors as well as due diligence presentations. Provide quarterly updates to investor and consultant databases. Assist in the creation, procurement and updating of marketing material content and design. Maintain membership subscriptions to a number of industry networks. Manage quarterly updates to consultant and investor databases and surveys. Assist in preparing and reviewing content for private placement memorandum and other investment vehicle documents. Participate in portfolio management calls. Work closely with Accounting team to assist in investor reporting. Assist in maintaining firm‑level statistics to ensure consistency across internal and external facing marketing materials. Work closely with the firm's Marketing team to ensure brand consistency across all internal and external facing materials (reporting, website, advertising, etc). Analyze investment‑level data and prepare appropriate summaries. Synthesize quantitative and/or qualitative market and economic data, perform regular research on industry trends, peers, capital markets, and develop regular communication and reporting for senior management and investors. Participate in a range of internal projects that require assistance with written communications, data analysis, and PowerPoint presentations. Ensure investor inquiries are completed in a timely manner and with thoughtful answers that satisfy the investor and maintain corporate / brand message. Various special projects as requested. Ability to travel to assets as needed. Research, document, and establish relationships and prospect‑leads for new investors - both organically and through lead‑gen software. QUALIFICATIONS & SKILLS 7‑12 years of investor relations, client service, with real estate experience preferred with a focus on relationship management. Undergraduate degree with a focus on finance, economics, real estate and an outstanding academic record. Proficient in Microsoft Office Suite, with a focus on Excel, PowerPoint & Word. Juniper Square experience is a plus. Working knowledge of real estate accounting, investment and financial concepts. Self‑starter. Highly organized. Excellent writer with the ability to convey complex investments in a simple manner. COMPENSATION & BENEFITS The Company is prepared to offer a competitive compensation package. CONTACT INFORMATION Shine Associates, LLC 45 School Street, Suite 301 Boston, MA 02108 ************************** David Slye, Managing Director Kelsey Shine, Director ************** / ************** **************************** / ***************************** #J-18808-Ljbffr
    $138k-203k yearly est. 5d ago
  • Global Brand Marketing Senior Lead

    Klaviyo Inc. 4.2company rating

    Boston, MA job

    A leading tech company in Boston is seeking a Senior Lead, Brand Marketing to shape their brand strategy and lead global marketing campaigns. The ideal candidate will have over 10 years of experience in brand marketing, creativity, and strong communication skills. Responsibilities include developing brand strategies, managing agency relationships, and collaborating cross-functionally. The role offers a competitive salary within the range of $148,000 to $222,000 USD, based on experience and skills. #J-18808-Ljbffr
    $148k-222k yearly 4d ago
  • Senior Solutions Consultant

    Openexchange Inc. 3.8company rating

    Boston, MA job

    If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Senior Solutions Consultant Full Time Boston, MA, US 5 days ago Requisition ID: 1060 The Senior Solutions Consultant at OpenExchange serves as a trusted technical and strategic advisor to customers using OpenExchange's virtual engagement platform. Partnering closely with Sales, Marketing, Product, Delivery and Customer Success, this role helps organizations design, deliver, and optimize high-impact virtual events; from investor communications to enterprise webinars using feature-rich, data-driven technology. This is a customer-facing, pre-sales role requiring strong consultative skills, technical fluency, and the ability to demonstrate measurable business impact. ResponsibilitiesTechnical Expertise & Customer Enablement Serve as a technical resource and product expert for OpenExchange's virtual event tools, guiding customers through feature-rich platforms that include interactive webinars, integrated branding, and audience engagement modules. Advise customers on best practices for configuring and optimizing event experiences that meet business, branding, and engagement goals. Event Execution & Optimization Partner with marketing teams to set up, execute, and analyze virtual events using advanced analytics dashboards, engagement scoring, and automated follow-up campaigns. Innovate workflows for registration, live polling, networking lounges, and post-event content hubs, ensuring OpenExchange experiences compete with best-in-class virtual event platforms. Collaborate with Sales to lead discovery sessions and present tailored demos and solution designs that clearly articulate the measurable impact of OpenExchange's event technology. Translate customer requirements into compelling solution narratives that address engagement, scalability, integrations, and analytics. Integrations & Data Flow Support and advise on integrations with CRM and marketing automation platforms, ensuring seamless data flow between virtual events and sales/marketing systems. Help customers optimize workflows for lead capture, qualification, and follow-up by connecting OpenExchange to their broader martech stack. Innovation & Market Insight Monitor industry trends such as AI-driven recommendations, personalized content streams, and hybrid event functionality, bringing insights back to internal teams to help keep OpenExchange on the cutting edge. Partner with Product and Engineering to provide customer feedback and influence future enhancements. What You BringExperience & Background Background in sales engineering, solutions consulting, marketing operations, or virtual event technology. Experience working closely with Sales and Marketing teams in a SaaS or technology environment. Technical & Platform Expertise Deep understanding of webinar and virtual event platform capabilities, including engagement analytics, integrations, branding tools, and audience interaction features. Hands-on experience with Salesforce, Marketo, Eloqua, HubSpot, and similar platforms-leveraging APIs and integrations for lead management, campaign automation, and real-time event insights. Knowledge of marketing automation, CRM integrations, and how to optimize workflows that connect virtual event solutions to sales and marketing systems. Ability to create and manage audience segments, personalized communications, and engagement journeys using platform features and RESTful APIs. Core Skills Excellent communication, presentation, and troubleshooting skills. Strong consultative mindset with the ability to translate technical capabilities into business value. Passion for building interactive, data-driven event experiences that deliver measurable outcomes. Why Work With Us Shape the next generation of virtual events, drawing inspiration from the biggest names in the industry. Competitive salary, comprehensive benefits, and meaningful growth opportunities. A collaborative, innovative culture that values new ideas and continuous improvement. #J-18808-Ljbffr
    $97k-136k yearly est. 4d ago
  • Director, IPO Advisory & Transactions Leader

    Cross Country Consulting 4.0company rating

    Boston, MA job

    A renowned consulting firm in Boston seeks a Director to lead client engagements, focusing on complex transactions like mergers and IPOs. The ideal candidate will have over 15 years in professional services, with a strong background in financial oversight and compliance. You will collaborate with cross-functional teams and mentor junior members while leveraging AI tools to enhance solutions. This role offers a competitive salary between $230,000 and $400,000 per year, along with additional benefits. #J-18808-Ljbffr
    $75k-152k yearly est. 5d ago
  • Principal Engineer, Enterprise Scalability

    Klaviyo Inc. 4.2company rating

    Boston, MA job

    At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny. Be Klaviyo's senior IC for scale, you will report into a VP of Engineering and lead performance, reliability, multi‑region, and large‑tenant readiness. You'll drive platform‑wide architectural change, hunt bottlenecks and optimize systems, and partner across teams to productionize improvements. Given that this is an IC role with no direct reports; you will lead via technical depth, hands‑on impact, and crisp cross‑org alignment. What You'll Do Define enterprise scalability fitness functions (latency/throughput/error rates) and a scorecard; align teams to SLOs and budgets. Design/implement sharding and partitioning strategies, caching/back‑pressure, multi‑region readiness, and high‑volume migration paths. Build lightweight enablement: benchmarks, profiling harnesses, reproducible testbeds; pair with teams to land fixes. Lead scalability reviews and readiness gates that accelerate-not block-delivery; drive incident deep dives tied to systemic fixes. Communicate clearly to execs and engineers, tying technical work to business impact and customer outcomes. Integrate AI into scale and resiliency work-from proactive anomaly detection to synthetic load and guided runbooks-so performance improvements stick and incidents don't repeat. Who You Are Experience: 12+ years scaling multi‑tenant SaaS with a reputation for removing major bottlenecks and proving impact with data. Technical expertise: Performance engineering, capacity planning, sharding/partitioning, caching/back‑pressure, multi‑region readiness, and high‑volume migrations; you turn hotspots into robust patterns. AI tools & automation: You apply AI to scale work-profiling assistance, workload modeling, synthetic traffic generation, anomaly detection, and runbook copilots-always with explicit guardrails and observability. Cross‑org influence: You align teams through fitness functions, scorecards, and readiness gates that accelerate-not block-delivery; you communicate tradeoffs crisply to execs and engineers. AI fluency: Curious, adaptable, and proactive in exploring AI that responsibly improves scale outcomes. Nice to Haves Scale scorecard: Company‑wide fitness functions (latency/throughput/error rates) are adopted and reviewed regularly. High‑impact wins: 2-3 bottlenecks removed with documented, reproducible testbeds; pXX latencies and error rates improve on top enterprise workloads; repeat P0s trend down. AI‑assisted scale engineering: AI‑driven anomaly detection reduces alert noise while improving signal; generative load testing and copilot runbooks are used in release/readiness checks for the top critical services; time‑to‑isolate regressions drops 20-30%. Success in 6-12 Months Company‑wide scale scorecard in place; 2-3 high‑impact bottlenecks removed; top enterprise workloads show improved pXX latencies and error rates; fewer repeat P0s. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Get to Know Klaviyo Base Pay Range For US Locations: $248,000 - $372,000 USD We're Klaviyo (pronounced-vee-oh). We empower creators to own their destiny by making first‑party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human‑in‑the‑loop). We provide accommodations as needed. Klaviyo is committed to a policy of equal opportunity and non‑discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non‑company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR). #J-18808-Ljbffr
    $112k-161k yearly est. 2d ago
  • Strategic Leader, Disability & Refugee Services

    Medium 4.0company rating

    Boston, MA job

    A nonprofit organization in Boston seeks a Vice President of Disability and Refugee Services to oversee programs targeting individuals with disabilities and refugees. This leadership role requires a commitment to empowering diverse communities through strategic planning, service development, and effective collaboration across stakeholders. The ideal candidate will possess strong leadership skills, a deep understanding of relevant policies, and a proven ability to build relationships while enhancing program visibility. The compensation is competitive, aligning with experience. #J-18808-Ljbffr
    $65k-104k yearly est. 4d ago
  • Head of Customer Success & Support - Scale Post-Sales Impact

    Onramp Technology, Inc. 2.8company rating

    Boston, MA job

    A leading SaaS company in Boston is looking for a Head of Customer Success and Support. This role involves managing the customer success and support teams and leading post-sales strategies to enhance customer satisfaction and retention. Ideal candidates will have experience in B2B SaaS, strong leadership skills, and the ability to influence and communicate effectively with executive stakeholders. Competitive compensation, including equity and benefits, is offered. #J-18808-Ljbffr
    $138k-213k yearly est. 3d ago
  • Prospect Research & Strategic Insights Leader

    Northeastern University 4.5company rating

    Boston, MA job

    A leading research university in Boston is seeking a Director of Prospect Research to manage prospect identification and research teams. The role requires a minimum of 7 years in prospect research and 3 years in management. Strong interpersonal and critical thinking skills are essential. This position provides a competitive salary range from $86,490 to $122,163.75 and includes comprehensive benefits. #J-18808-Ljbffr
    $86.5k-122.2k yearly 1d ago
  • Staff SRE - Hybrid Cloud Data Center & Reliability

    Pathai 4.3company rating

    Boston, MA job

    A leading healthcare technology company based in Boston is seeking a Staff Site Reliability Engineer. This role focuses on designing, building, and operating a hybrid cloud environment. Candidates should have over 8 years of experience, strong automation skills, and a solid background in infrastructure management. Responsibilities include implementing SRE best practices, managing critical production infrastructure, and ensuring reliability in cloud environments. The position offers opportunities for intellectual growth and a collaborative environment. #J-18808-Ljbffr
    $94k-136k yearly est. 5d ago
  • Director of Finance

    Onramp 2.8company rating

    Boston, MA job

    OnRamp transforms B2B customer onboarding into a revenue driver. Our platform automates workflows, streamlines playbooks, and accelerates time-to-value, helping enterprises reduce onboarding time by up to 70%. Backed by leading investors (we just raised our $15M Series A) and trusted by Fortune 15 companies, we're redefining how companies bring new customers online. OnRamp is hiring a Director of Finance to own financial planning, modeling, and financial operations as we scale. Reporting directly to the CFO, this role will be responsible for how the company plans, measures, and runs the business financially - from forward‑looking projections to day‑to‑day accounting and close. This high‑impact role is ideal for a builder: someone excited to modernize, automate, and design a best‑in‑class finance function using modern tools (including Ramp, Rippling, and AI‑driven workflows). You will have the opportunity to build a modern, automated finance function from the ground up with real ownership over financial planning, operations, and systems. What You'll Do Financial Planning & FP&A Own and maintain the company's financial model, including multi‑year projections, scenario analysis, and sensitivity modeling Lead budgeting, forecasting, variance analysis, and performance reporting Partner with the CFO and leadership team on strategic planning, headcount modeling, and capital allocation Prepare financial materials for executives, board meetings, and investors Support fundraising efforts, including deck construction, diligence materials, investor analysis, and narrative support Financial Operations & Accounting Oversee all accounting functions, including monthly/quarterly close, AR/AP, payroll, reconciliations, and journal entries Ensure compliance with GAAP and tax regulations Prepare accurate and timely financial statements and investor deliverables Manage relationships with auditors, tax advisors, and external finance partners Own treasury management, including cash forecasting, liquidity planning, and optimization of the cash conversion cycle Be hands‑on with accounting and close processes initially, with ownership to design a scalable future‑state Systems, Automation & Process Building Build and manage financial systems, controls, and reporting processes Design and implement automated workflows using modern finance tools (e.g., Ramp, Rippling, and emerging AI tooling) Identify and execute opportunities to streamline, automate, and improve financial workflows Serve as the internal owner and expert for the finance technology stack Team & Function Building Help define the roadmap for future finance and accounting hires Contribute to the long‑term evolution of the finance function, with growth potential into a VP‑level role About You 6+ years of finance and/or accounting experience Strong FP&A background with experience owning financial models and projections Solid understanding of GAAP and accounting fundamentals; comfortable preparing journal entries and managing close processes Startup or high‑growth company experience preferred Known as the “go‑to” person for finance systems (e.g., QuickBooks, Ramp/Brex, bank feeds, reporting tools) Excited by modern finance tooling and eager to pilot new systems, including AI‑driven automation Builder mindset with strong attention to detail and analytical skills CPA or public accounting experience is a plus, but not required Why OnRamp Work directly with enterprise and mid‑market clients, including Fortune 15 companies Join a high‑growth SaaS company that just raised its $15M Series A led by top investors Be part of a collaborative, ownership‑driven culture Highly competitive cash compensation, equity, and benefits Boston‑based, 3+ days a week in‑office OnRamp is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. OnRamp considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. OnRamp is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please don't hesitate to let us know. #J-18808-Ljbffr
    $105k-166k yearly est. 5d ago
  • Director of Engineering, Mobile Channels

    Klaviyo Inc. 4.2company rating

    Boston, MA job

    At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny. Director of Engineering - Mobile Channels About the Team We're the Mobile Channels team at Klaviyo - the group behind one of our most powerful growth engines: SMS. We build systems that power billions of customer interactions, helping brands connect through timely, personalized mobile experiences. Our work spans product development, messaging infrastructure, and AI-driven optimization. We partner closely with Product, Design, Marketing, Sales, and Support to deliver performance and innovation at global scale. Based in Boston, this team sits at the intersection of Klaviyo's AI-first strategy and our mission to make every customer connection smarter. About the Role You'll lead the engineering organization behind Klaviyo's Mobile Channels business - a cornerstone of our omnichannel platform and a significant revenue line. You'll own revenue responsibility for the SMS product line: aligning system architecture & reliability with innovation & business goals. In this role, you'll partner with senior leaders across Product, Design, and GTM to define how Klaviyo continues to lead the market in mobile messaging. You'll shape the strategy, build the systems, and grow the teams that keep Klaviyo ahead. This role is intense and rewarding - perfect for a leader who thrives in motion, raises the bar for excellence, and finds purpose in building teams that scale impact globally. How You'll Make an Impact: Own Klaviyo's SMS product line - driving revenue growth, gross margin, and reliability at global scale. Partner with Product, Design, and GTM to define the vision for mobile within Klaviyo's omnichannel platform. Lead and develop a world‑class engineering organization across several specialist teams, grounded in accountability, curiosity, and technical excellence. Drive innovation that deepens our competitive moat - leveraging Klaviyo's unique data advantage, AI capabilities, and cross‑channel orchestration. Architect for enterprise‑scale reliability, security, and compliance across diverse global markets. Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up. You give and receive meaningful feedback, focusing on empathy, curiosity, and growth. What We're Looking For: You're an experienced engineering leader who has owned a full line of business - balancing technical strategy with commercial outcomes. You think like a product leader - connecting technical decisions to customer and business impact. You communicate clearly, collaborate deeply, and know how to align diverse teams around a shared goal. You've led large, distributed engineering organizations and built systems for enterprise customers 10-100x larger than today's base. You're energized by high standards and meaningful challenges - the kind that push you and your team to grow faster. You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our U.S. locations. The base salary offered for this position is determined by several factors, including the applicant's job‑related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign‑on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations: $248,000 - $372,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay‑vee‑oh). We empower creators to own their destiny by making first‑party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human‑in‑the‑loop). We provide accommodations as needed. Klaviyo is committed to a policy of equal opportunity and non‑discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non‑company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR). #J-18808-Ljbffr
    $248k-372k yearly 4d ago
  • Senior Virtual Events Solutions Architect

    Openexchange Inc. 3.8company rating

    Boston, MA job

    A leading virtual events company in Boston seeks a Senior Solutions Consultant to serve as a trusted advisor to customers using its platform. This role involves collaborating with Sales and Marketing teams to enhance virtual event experiences and requires expertise in webinar technologies. The ideal candidate has a background in sales engineering or solutions consulting, with excellent communication skills and a passion for building data-driven engagements. Competitive salary and benefits are offered, fostering a collaborative culture. #J-18808-Ljbffr
    $110k-150k yearly est. 4d ago
  • Chief Disability & Refugee Services Officer

    Medium 4.0company rating

    Boston, MA job

    A nonprofit organization in Boston is seeking a Vice President of Disability and Refugee Services to oversee program delivery. The role includes workforce development management, strategic planning, and team leadership. Ideal candidates possess a bachelor's degree, strong leadership qualities, and 7+ years in relevant services. Join a diverse team committed to empowering individuals and improving community services. #J-18808-Ljbffr
    $57k-89k yearly est. 1d ago
  • Senior Embedded Firmware Engineer - BLE, GATT, RTOS (Boston)

    Nia Therapeutics 3.3company rating

    Boston, MA job

    A pioneering neuroscience company based in Boston, MA is seeking a firmware developer to create embedded solutions for advanced brain stimulation devices. The ideal candidate will have a strong background in C programming, experience with BLE protocols, and a passion for building innovative healthcare technologies. The role offers comprehensive benefits, including health insurance and stock options. #J-18808-Ljbffr
    $109k-140k yearly est. 5d ago
  • Ice Hockey Referee | Part-Time | Mullins Center

    Oak View Group 3.9company rating

    Amherst, MA job

    Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview We are seeking Ice Hockey Referees who will be responsible for ensuring fair play, safety, and adherence to the rules of the game during hockey matches. They are responsible for making impartial decisions, enforcing penalties, and maintaining control over the game to ensure a safe and enjoyable experience for all participants. This role will pay an hourly rate of $20.00-$25.00 Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching This position will remain open until April 10, 2026. Responsibilities Arrive before the game and be fully dressed and on the rink at the scheduled start time. Officiate hockey games in accordance with established rules and regulations from start to finish Each game is officiated by two hockey referees and one scorekeeper. Check the nets and playing surface for pucks before the start of any game. Inspect and ensure player equipment before the game to ensure it complies with safety standards Wear an official hockey referee jersey, solid black pants (not tucked into skates), and a HECC approved helmet without a cage. (Visor or No Visor is allowed). Manage the pace of the game, ensuring that it flows smoothly and without unnecessary delays. Maintain control over confrontations and altercations between players. Resolve disputes and conflicts between players, coaches, and other team officials in a fair and professional manner. Assess and administer penalties to players) that commit infractions stated in the Rulebook applied. Keep track of penalty time and ensure players serve their penalties appropriately. Fill out a suspension form with a clear, detailed, and legible description of the incident that occurs and ensure all officials sign the form. Have a full understanding of the Rulebook and apply the rules in the games officiated. Make impartial and quick decisions on issues such as goals, penalties, and offside plays. Consult with fellow officials when necessary to reach accurate decisions. Communicate with players, coaches, and team captains to address concerns, provide explanations for calls, and maintain a respectful environment on the ice. Address any safety concerns regarding player equipment promptly. Help scorekeepers if necessary and ensure the scorekeepers are paying attention to the game. Act professionally on and off the rink when engaging with customers. Qualifications Required Skills/Abilities: Excellent communication and interpersonal skills. Ability to make quick and accurate decisions under pressure. Neutrality and the ability to remain impartial in the face of intense competition. Education and Experience: High school diploma or equivalent. Entry level up to one-year of related experience preferred. Previous hockey experience preferred, but not required. Knowledge of hockey rules and regulations. Prior experience as a hockey referee is preferred but not required. Physical Requirements: Physical fitness and stamina to keep up with the fast-paced nature of the game. Standing for prolonged periods Able to Skate forwards and backwards while keeping an eye on play. Raising Arm to Call Penalties. Blowing a whistle loudly. Irregular working hours, including evenings, weekends, and holidays, are common during the hockey season. Good vision and hearing to track the action of the games. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
    $20-25 hourly Auto-Apply 23d ago
  • Marketing and Promotions Specialist, Pick6

    Draftkings 4.0company rating

    Boston, MA job

    At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together. The Crown Is Yours We're looking for a Specialist to join the Marketing and Promotions Team supporting Pick6, a Fantasy Sports vertical. In this role, you'll serve as the subject matter expert for promotional strategy and offer automation across key customer segments. You'll collaborate closely with Analytics, CRM, and Product teams to design and execute offer strategies that enhance the customer experience and drive activation, retention, and long-term engagement. What you'll do as Marketing & Promotions Specialist Own the strategy and testing roadmap for promotional reinvestment, optimizing offer selection, targeting, and generosity to drive engagement and revenue across key customer cohorts. Partner with Analytics and CRM to drive data-informed promotion strategies and automate personalized offers and communications at scale. Partner with Product and Engineering teams to generate new promotional mechanics and user experience enhancements, creating business cases to justify endeavors. Develop and deliver clear, actionable frameworks, performance updates, and recommendations to senior leadership, ensuring visibility into results and opportunities to improve Pick6 performance. Execute daily promotional offerings in tandem with Operations and Marketing teams, using promotional tools to create offers and conducting robust quality assurance. Partner with Revenue Operations, Customer Experience, Fraud, and Risk teams to adapt promotional strategies based on real-time performance trends and customer feedback. What you'll bring At least 4 years in Gaming or Consumer Tech roles with significant online and mobile volume. Excellent communication skills, strong attention to detail, and the ability to manage multiple projects simultaneously. Strong analytical skills, with comfort designing A/B test frameworks and the ability to interpret and communicate results and adapt strategy accordingly based on findings. Experience with SQL/Snowflake and data visualization tools like Tableau. The ability to work through ambiguity to uncover new insights and shape best practices. Prior experience with forecasting or owning and maintaining a marketing budget is a plus. #LI-MZ1 Join Our Team We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role. The US base salary range for this full-time position is 85,600.00 USD - 107,000.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
    $37k-68k yearly est. Auto-Apply 17d ago
  • Revenue Enablement Director - SaaS Growth & Strategy

    Validity 4.5company rating

    Boston, MA job

    A growing SaaS company in Boston is looking for a Revenue Enablement Director/Senior Manager to drive improvements in sales performance and commercial effectiveness. You will lead the enablement function, manage operations, and collaborate with C-suite leaders to align strategies with revenue goals. The ideal candidate has over 11 years of experience in SaaS environments and a strong track record in team leadership and strategic planning, working in a hybrid office setting three days a week. #J-18808-Ljbffr
    $87k-113k yearly est. 2d ago
  • Customer Success Consultant, US

    Zinier 4.4company rating

    Boston, MA job

    Who we are 80% of the workers across the globe are Deskless. These are the people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us with reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and making them more productive? Zinier is a company on a mission to empower frontline workers - and the people supporting them - to achieve greater things for themselves and the world around them. With the majority of workers worldwide being deskless, Zinier recognizes the need for Technology Equity to improve the lives and productivity of these workers who keep the world up and running. We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across the United States, Canada, Europe, Latin America, Singapore, and Bangalore, India, with leading investors that include Accel, ICONIQ Capital, Founders Fund, Newfund Capital, NGP Capital, Tiger Global Management, and Qualcomm Ventures LLC. What we are looking for Are you passionate about turning technology adoption into measurable business outcomes? Do you thrive in the complex dance of managing multiple stakeholders whilst keeping your eye on the strategic prize? Zinier is searching for a hands-on, customer-obsessed Customer Success Manager who sees challenges as opportunities and customer success as the ultimate win. In this high-impact role, you'll be the trusted advisor who ensures our customers don't just implement our platform-they transform their operations with it. You'll navigate complex organisational landscapes, building relationships from field technicians to C-suite executives, always with one question in mind: "How do we deliver more value?" This isn't a passive monitoring role. You'll be in the trenches with customers, solving problems in real-time, spotting expansion opportunities, and constantly iterating on how we drive adoption and value realisation. You'll need to zoom out to see the strategic vision, then zoom in to troubleshoot a workflow issue-sometimes in the same conversation. Bring your hustler mentality, your first-principles thinking, and your genuine passion for customer success. This is your opportunity to shape how field service organisations transform, one successful deployment at a time. Where the role is located Anywhere in the US; able to collaborate with customers and teams in other countries or continents as needed, either remotely or in-person (occasional travel needed). What the role offers * Own post-implementation customer journeys for a portfolio of accounts, driving adoption from go-live through sustained value delivery and measurable ROI achievement * Proactively monitor customer health (usage, sentiment, support tickets) and orchestrate interventions before issues escalate into churn risks * Lead Quarterly Business Reviews (QBRs) that demonstrate ROI, identify expansion opportunities, and strengthen executive relationships * Navigate complex stakeholder environments, building trusted relationships across operational teams, IT, and service delivery leadership * Facilitate adoption activities (workshops, training, change management) that transform user resistance into platform advocacy and feature utilisation * Identify and qualify expansion opportunities based on customer maturity and usage patterns; own or support renewal processes to achieve NRR targets * Collaborate cross-functionally with PS on handoffs, Support on escalations, Product on roadmap feedback, and Sales on commercial opportunities * Drive continuous improvement by developing repeatable playbooks, experimenting with engagement approaches, and contributing to evolving CS methodology What you'll bring to the role * 5-8 years in customer success, account management, or consulting within B2B SaaS; proven track record managing complex relationships and delivering measurable outcomes in fast-paced environments * Exceptional stakeholder orchestration skills: Navigate multi-layered organisations, influence without authority, and craft compelling narratives for diverse audiences * Strategic thinker with bias to action: Balance long-term vision with tactical execution; make decisions with 70% data, zoom in/out as needed * First-principles problem solver: Strong business acumen with grasp of operational metrics, ROI modelling, and data-driven decision making * Technical fluency and change management expertise: Understand product functionality, troubleshoot credibly with IT teams, and deploy adoption interventions that overcome resistance * Hustler mentality with customer empathy: Resourceful, persistent, opportunistic; genuine passion for customer success with comfort navigating complexity * Excellent communication and facilitation: Experience leading workshops, executive presentations, and training; ability to distil complexity into actionable insights * Be Hungry. Be Humble. Be Honest. And Hustle. Own the customer journey. Drive transformation. Be the reason our customers thrive. #LI-Remote
    $110k-182k yearly est. 10d ago
  • Web Growth Lead

    Klaviyo 4.2company rating

    Boston, MA job

    Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny. Klaviyo is seeking a Web Growth Manager to drive measurable growth across all Klaviyo.com surfaces. In this role, you will lead our tactical conversion rate optimization strategy, improve top-of-funnel performance, and develop an experimentation-driven roadmap that accelerates new customer acquisition. You will partner cross-functionally with Web Strategy, Creative, PMM, SEO, International, Analytics, and Marketing Ops to deliver a world-class, high-performing website experience. This role is both strategic and hands-on: you will define hypotheses, lead experimentation, implement AI-powered personalization features, and partner closely with engineers, designers, and marketers to bring scalable growth initiatives to life. How You Will Make a Difference: Build and scale our Qualified growth strategy: You'll own the Qualified program's strategic direction and roadmap, developing it into a reliable and efficient conversion engine that drives top-of-funnel impact. Own the UX and experimentation roadmap for foundational web journeys: You will lead testing and optimization for core experiences-Sign-Up, Demo, Product Pages, Pricing-ensuring they are intuitive, performant, and conversion-focused. Optimize user journeys across key acquisition channels: You will improve how users from paid, organic search, referral, and other channels move through the site, identifying friction points and designing experiments to drive lift. Lead cross-functional CRO initiatives: Partnering with the broader Web team, you'll manage a comprehensive, always-on CRO roadmap that aligns insights, experimentation, and strategic priorities across teams. Serve as the technical owner for Optimizely and testing operations: You'll guide test setup, QA, launch, analysis, and platform governance, ensuring experimentation velocity and accuracy. Translate data into meaningful action: By synthesizing funnel data, behavioral analytics, and experimentation insights, you will drive strategic decisions and identify the highest-impact opportunities for growth. Foster alignment across teams: You'll collaborate with PMM, Creative, Amplify, SEO, International, Marketing Analytics, and Marketing Ops to ensure a cohesive and optimized experience across all Klaviyo.com surfaces. Who You Are: 8+ years of product management experience, including 3+ years in growth or web product. Proven success driving measurable top-of-funnel growth & conversion optimization for B2B SaaS or e-Commerce companies via personalization & experimentation. Hands-on experience implementing AI-powered features in digital products. Strong background in web analytics, experimentation, and funnel analysis. Proficiency with analytics tools (Google Analytics, Tableau), A/B testing platforms, Product demo platforms, and CMS. Understanding of SEO, Paid Search Optimization, marketing automation, and lead management platforms. Ability to define product roadmaps, write detailed requirements, and deliver with agile teams. Strong analytical mindset, experience in growth hacking via experimentation and PLG. Excellent communication skills, ability to influence both technical and executive stakeholders. Experience scaling global websites across multiple languages and markets Knowledge of B2B SaaS or e-Commerce product growth models We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here #IndeedGTM Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$112,000-$168,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).
    $45k-62k yearly est. 15d ago

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