Experian jobs in Allen, TX - 115 jobs

**About the Role:** As a **Senior Customer Success Specialist,** you will play a pivotal role in our customer success strategy by overseeing more advanced customer interactions and contributing to team objectives. You will act as a key point of contact for escalated issues, contribute significantly to customer retention initiatives, and provide actionable insights to improve overall customer satisfaction. **Responsibilities:** - Oversee advanced customer onboarding. - Manage escalated customer inquiries. - Provide highly specialized troubleshooting and problem resolution. - Conduct advanced product usage training for customers. - Regularly monitor customer performance and engagement metrics. - Develop detailed documentation and reports on customer interactions. - Partner with sales/support teams for complex customer solutions. - Identify and execute opportunities for customer service improvements. - Contribute significantly to team projects and customer retention strategies. - Provide mentorship and guidance to junior team members. **Skills:** - Strategic Communication: High level of communication skills tailored to various audience needs. - Customer Insight: Deep understanding of customer behavior and needs. - Advanced Analytical Skills: Ability to deeply analyze performance metrics. - Technical Troubleshooting: Proficiency in resolving advanced technical issues. - In-depth Product Knowledge: Comprehensive knowledge of all product features and updates. - Leadership: Ability to provide guidance and mentorship to peers. - Customer Advocacy: Promote customer interests within the organization. - Technical Proficiency: Advanced skills with CRM software and support tools. **Hybrid role** - Qualified applicants must be able to commute 2 days per week to a Wolters Kluwer US-based office **Job Qualifications** Education: Bachelor's degree required, Business Health Administration preferred. Advanced degree or equivalent recommended. **Experience:** + 3+ years of experience in SaaS-based customer success, account management, or a related role, with a focus on strategic or enterprise-level customer engagement and value realization + Healthcare background, preferred - including: + Knowledge of clinical decision support (CDS) products and awareness of the competition and market differentiators + Knowledge of EHRs and workflows + Understanding of the healthcare industry, including medical devices, healthcare regulations, and clinical environments and workflows + Awareness of challenges faced by healthcare organizations, such as patient outcomes, compliance, and cost pressures **Other Knowledge, Skills, Abilities or Certifications:** + Excellent project management skills + Detail-oriented, self-motivated, and excellent multitasking skills + Familiarity with customer success platforms and CRMs (Salesforce, etc.) + Data-oriented, consultative approach to promote product utilization with customers + Proven ability to quickly establish rapport with all level of personnel up to and including C-suite executives + Excellent presentation, oral, and written communication skills to effectively engage with C-level executives and cross-functional teams **Our Interview Practices** _To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process._ _Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._ **Compensation:** $76,600.00 - $133,750.00 USD This role is eligible for Bonus. _Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process._ **Additional Information** **:** Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request. EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

The Customer Success Engagement Manager plays a high-impact role in managing strategy and product utilization across the Wolters Kluwer Health's Clinical Decision Support & Provider Solutions (CDSP) product portfolio. They serve as a trusted advisor for our largest and most strategic accounts and are responsible for optimizing customer outcomes to ensure alignment with the client's clinical, operational, and strategic goals. They ensure strategic customer relationships are established and strengthened, drive product adoption and ensure utilization goals are achieved to maximize value realization, implementation projects are well-managed, communication plans are effectively designed and executed, and ongoing performance is managed. They work directly with Sales Account Managers to ensure that customer needs are identified and satisfied, that expectations are met and exceeded and that renewals are achieved. Internally, this position contributes to the development of both internal and external best practices, participates in training and onboarding, and mentors teammates in their growth and development. RESPONSIBILITIES * Customer Relationship Management * Partner with Sales to build and maintain the health and well-being of assigned accounts, effectively managing customer expectations, and supporting success and renewal * Act as CE liaison for customer executive leadership as it relates to project planning, execution, implementation and utilization efforts * Complete Executive Business Reviews (EBRs) to align on progress, ROI, and future opportunities in collaboration with senior management and Sales * Develop and deliver compelling presentations and facilitate strategic, consultative discussions with key stakeholders * Share best practices and encourage their adoption to maximize product value and outcomes * Design workflows, trainings, and deployment plans to meet unique customer needs * Win support for process and performance improvement plans related to customer success, product development, and service improvements based on strategic account feedback * Work with customers to set utilization goals and benchmark success, leveraging tools (reports, case studies, client references, etc.) to win and maintain customer support * Manage and nurture relationships with key decision-makers and stakeholders across multiple departments (clinical, administrative, and executive levels) * Develop a deep understanding of the strategic account's goals, pain points, and long-term objectives to align WKH solutions with their needs * Ensure the products deliver measurable value to the customer, while educating decision-makers and stakeholders on the tangible benefits being provided * Build credibility with key stakeholders by delivering valuable insights and expert guidance, positioning yourself as a trusted advisor for strategic discussions and decision-making. * Foster long-term relationships with both internal teams and customers, continuously working to deepen trust and collaboration. Build a wide network of internal champions for WK products and leverage these relationships to drive product adoption and customer satisfaction * Implementation and Project Management * Understand and uncover customer needs, initiatives, and deployment opportunities * Lead the development and execution of comprehensive customer project plans, including implementation and optimization activities with milestones and goals. This includes ensuring the coordinated execution of tasks across a multi-disciplinary team (Systems Implementation, Customer Support, Enterprise Support, Research & Analytics, Lifecycle Marketing, etc.) and for a variety of activities (access planning, configuration, and execution; training & onboarding; communication plans & digital programs; reporting, etc.) * Assess internal resource needs and requirements for efficient and effective implementation * Report on progress and effectiveness of plans to customer leadership and internal stakeholders. Identify and monitor potential risks to the customer relationship or satisfaction and proactively trigger escalation paths and develop remediation strategies when necessary * Direct Customer Success Specialists in executing supporting implementation activities, including workflow design, customer configuration, branding & tailoring, and customer training and best practices tailored to the needs of high-value accounts * Ensure plan execution by direct contribution and oversight of assigned team members' efforts, prioritizing efforts and resources for assigned customer portfolio. * Ongoing Utilization Management * Oversee and analyze customer utilization patterns to identify areas of risk, opportunity, and need * Present insights that showcase how WKH solutions contribute to their goals * Conduct utilization reviews with customer providing actionable insight into product usage and making data-driven recommendations for improvement * Work with customers to re-engineer workflow processes where necessary * Partner with marketing on communication planning including lifecycle marketing, targeted customer communications, and thought leadership campaigns * Identify cross-sell/up-sell opportunities by assessing customer needs and aligning additional products, services, or features that drive value and enhance their experience * Implementation Scoping * Advise sales team in establishing contract terms and pricing for the solution * Collaborate with sales team in reviewing and finalizing implementation scope, timelines, and milestones * Related Duties * Establish positive, collaborative relationships with customer representatives even under difficult or escalated circumstances * Act and communicate professionally as a representative of the CE team * Respond quickly and appropriately to customer questions, needs and requests and coordinate resources to meet those needs QUALIFICATIONS Education: Bachelor's degree required, Business/Health Administration preferred. Advanced degree or equivalent experience recommended. Experience: * 4+ years direct healthcare experience preferred * 5+ years of experience in SaaS-based customer success, account management, or a related role, with a focus on strategic or enterprise-level customer engagement and value realization * Healthcare Landscape preferred * In-depth knowledge of clinical decision support (CDS) products and is aware of the competition and market differentiators * Deep understanding of the healthcare industry, including medical devices, healthcare regulations, and clinical environments and workflows * Comprehensive awareness of challenges faced by healthcare organizations, such as patient outcomes, compliance, and cost pressures * Remain current on trends, regulatory changes, and innovations in the industry Act as a thought leader by sharing insights, whitepapers, and case studies with strategic accounts Other Knowledge, Skills, Abilities or Certifications: * Excellent project management skills to track large, complex software implementations across multiple customer sites * Familiarity with customer success platforms and CRMs * Data-oriented, consultative approach to promote product utilization with customers * Proven ability to quickly establish rapport with all levels of personnel up to and including C-suite executives * Superb presentation, oral, and written communication skills to effectively engage with C-level executives and cross-functional teams TRAVEL: approximately 30% - 40% About Wolters Kluwer Health's Clinical Decision Support & Provider Solutions (CDSP) Wolters Kluwer Health's Clinical Decision Support & Provider Solutions (CDSP)organization is a fast-growing and innovation-driven healthcare information technology (HIT) provider working on the front lines of clinical care. Our talented team of physician and pharmacist editors, technologists, and product visionaries collaborate to provide advanced clinical decision support solutions that measurably improve clinical effectiveness by helping healthcare professionals provide optimal care for their patients. Wolters Kluwer Health's Clinical Decision Support & Provider Solutions (CDSP)mission is to improve care worldwide. To achieve this vision, CE has strived to deeply understand the challenges facing clinicians and provider organizations as they evolve their workflow to cope with changing regulatory payment pressures while striving to deliver high quality and effective care. #LI-Hybrid Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: $97,000.00 - $170,050.00 USD This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

**Location:** Hybrid - 8 days a month in the office. New York City NY preferred; other U.S. offices locations are listed on the posting. The Strategic Planning Lead in the Legal & Regulatory U.S. business will be responsible for driving the formulation of the business strategy, leading governance of key initiatives, and managing operating rhythm for the business. The Strategic Planning Lead will operate as an advisor to leaders within the business, as well as the functional leaders, and divisional strategy. Projects are typically multifaceted and analytical in nature and require close collaboration with business and functional stakeholders. The lead will be required to provide strong leadership in structuring projects, conducting research and analysis, and developing and communicating fact-based recommendations to executive management. **RESPONSIBILITIES** + Execute detailed and specialized tasks in strategic planning projects. + Develop sophisticated strategic analyses and recommendations. + Lead environmental scans and competitive positioning studies to inform pricing/packaging and prioritize growth opportunities. + Developing organic and inorganic business strategies by identifying and evaluating market segments and growth opportunities, building conviction on optimal execution paths (build, partner, buy) and making prioritization recommendations + Work independently to develop and track strategic performance metrics. + Work with SMEs and executives to deliver on strategic initiatives and key deliverables such as 3-year Vision Strategy Plan (VSP) that impact the direction of the business. + Prepare and present in-depth strategic reports to senior leadership. + Facilitate strategic planning workshops and sessions. + Ensure alignment of business unit plans with corporate strategy. + Communicate strategic insights and progress to key stakeholders. + Support the continuous improvement of strategic planning processes. + Conduct periodic evaluations of strategic initiatives for quality outcomes. **QUALIFICATIONS:** **Education:** Bachelor's degree in business, finance, legal, or similar degree; or equivalent experience. **Experience:** + 5+ years of experience in management consulting, strategy roles, or related experience. + Experience working in a legal, regulatory, or compliance environment preferred. **Additional Skills & Knowledge** + SOP Development: Ability to create clear and effective Standard Operating Procedures for strategic initiatives. + Independent Analysis: Skilled in conducting thorough analyses with minimal supervision. + Strategic Recommendations: Expertise in developing actionable, high-level strategic advice. + Workshop Facilitation: Proven experience in planning, organizing, and leading workshops. + Data Visualization: Proficiency with tools such as Tableau or Power BI to present insights effectively. + Strategic Alignment: Ensures all projects and initiatives align with organizational goals and priorities. + Stakeholder Communication: Strong ability to communicate complex ideas clearly to senior leadership. + Process Improvement: Demonstrated success in streamlining and enhancing strategic planning processes. **TRAVEL:** < 5% \#LI-Hybrid **Our Interview Practices** _To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process._ _Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._ **Compensation:** $105,800.00 - $185,450.00 USD This role is eligible for Bonus. _Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process._ **Additional Information** **:** Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request. EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

The Senior Content Editor - Nursing is responsible for the development, review, and management of high-quality, evidence-based clinical content for Lippincott Solutions products such as Lippincott Blended Learning, Lippincott Certification Review, and Lippincott Professional Development. Your clinical expertise will help ensure that all content is accurate, relevant, consistent, and aligned with current clinical guidelines and best practices. The Senior Content Editor - Nursing collaborates with internal teams, external contributors, and subject matter experts to deliver content on time and within budget. RESPONSIBILITIES * Review and verify clinical content to ensure that it is evidence based and follows the latest guidelines and standards. Ensuring that all clinical content is accurate, relevant, consistent, and complete. Writing and editing content, as needed. * Participate in the development and maintenance of detailed clinical content while ensuring consistency with information curated by other Wolters Kluwer Health Products. * Apply clinical experience and knowledge with synthesis of evidence to determine appropriate, meaningful inclusion of new information in clinical learning products. * Manage all phases of the clinical content development cycle for digital products. * Develop and communicate clear clinical guidelines and editorial standards to subject matter experts. * Maintain awareness of healthcare trends, clinical guidelines, and publishing standards. * Serve as a liaison between partnering organizations to ensure on-time delivery of evidence-based clinical content. * Collaborate with the Product Manager, Content Director, and Content Editing Manager to create and manage the content budget. * Collaborate with the Content Editing Manager to develop workflow schedules. * Provide feedback to partnering organizations and subject matter experts to ensure high-quality content delivery. * Communicate with subject matter experts and other authorities to resolve clinical queries. * Manage project components (text, images, videos) at different phases of the workflow over multiple releases simultaneously. * Assist with new content and product development under the direction of the Content Director and Product Manager. * Consult with the Digital Content Analyst, Digital Experience Group, and other content team members to ensure content editing needs are met in the common content management system. * Support marketing, sales, product management, and other teams as needed to deliver accurate information to customers and to better understand the healthcare industry. * Answer customer queries and respond to their requests. * Report improvement opportunities, solutions, and progress to the management team. * Assist in managing high-volume content workflows and priorities. * Support quality assurance initiatives for multimedia content. * Evaluate content performance metrics and suggest improvements. * Ensure compliance with legal and ethical content guidelines. QUALIFICATIONS Education: College degree MS in Nursing or BS in Nursing with specialty certification (Nursing Professional Development or Critical Care preferred). Experience: * Minimum of 5 years recent nursing experience required * Critical Care experience preferred * Experience as a Nursing Professional Development Specialist or Critical Care educator preferred. * Active RN license required. TRAVEL: #LI-Hybrid Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: $59,200.00 - $103,350.00 USD This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

We're looking for a Lead Product Software Engineer - AI to join InnovateHub, our startup-within-the-enterprise that co-designs AI solutions with customers across Wolters Kluwer's Tax and Accounting product portfolio. You'll develop cutting-edge AI features that transform how accounting professionals work, focusing on real customer problems rather than technology-first solutions. InnovateHub operates with close collaboration between engineers, product managers, **UX** designers, and researchers. Engineers deeply understand business problems, product managers rapidly prototype ideas, and designers and researchers translate user needs into elegant, evidence-based solutions. We work in fast feedback cycles, obsess over customer value, and blur traditional role boundaries to focus on solving the right problems. We practice Agile and XP methodologies with weekly sprints, BDD/TDD practices, and pair programming with daily rotation to support high team cohesion and knowledge sharing. This role is ideal for someone who adapts quickly to new technologies, communicates effectively across teams, thrives in collaborative environments, and is passionate about human-centric AI solutions that deliver real value to professionals. **Key Responsibilities:** **Customer-Centric Product Development:** Co-design AI solutions with customers, focusing on real problems rather than technology-first approaches. Build human-centric AI features that deliver measurable value in fast feedback cycles. **Cross-Portfolio Innovation:** Work across TAA's product portfolio, enabling other teams while building AI solutions that can be applied to multiple products and customer segments. **Technical Leadership:** Design and implement AI features using Python and modern frameworks. Build intelligent document processing, automated workflows, and AI-powered analytics with a focus on security, product experience, and scalability. **Close Collaboration:** Work in InnovateHub's collaborative model where engineers understand business problems as deeply as technical solutions, partnering closely with product managers who prototype their own ideas. **Requirements:** **Technical Foundation:** + 5+ years building software applications (experience with **Python** , JavaScript/TypeScript preferred) + 1+ years hands-on experience with **LLMs** or **AI** systems (NLP preferred) + Full-stack development capabilities + Experience with Agile/XP practices including TDD/BDD and pair programming + Proficiency with **AI** coding tools (GitHub Copilot, Cursor, or similar) + Regular use of **GenAI** utilities (ChatGPT, Claude, etc.) for development workflow **Technical Project Leadership:** + 3+ years leading complex technical projects from inception to delivery + Experience working in startup-like environments or innovation teams + Comfort working in collaborative, fast-paced Agile environments with weekly sprints and blurred (but aligned) role boundaries **AI/ML Experience:** + Working knowledge of **AI/ML frameworks** (LangChain, Hugging Face, OpenAI APIs) + Experience with vector databases and embeddings + Understanding of prompt engineering and AI optimization **Communication Skills:** Ability to explain technical concepts to non-technical stakeholders and drive adoption of new technologies across teams. **Preferred Qualifications:** + **Microsoft Azure AI-102 certification is highly desired** - our team is 100% certified and we value this demonstration of Azure AI expertise + Experience with Azure AI services, advanced AI frameworks, or multi-modal AI systems + Background in dynamic environments like startups, innovation teams, or product-focused companies that prioritize customer co-design and rapid value delivery + Experience with document processing, financial data analysis, or B2B professional software + Experience with MLOps, AI governance, or cross-portfolio AI implementations, particularly in regulated/compliance-driven environments + Experience with **RAG (** **Retrieval-Augmented Generation)** + Understanding of **UX/UI** We encourage applications from candidates with diverse backgrounds who have strong technical skills, project leadership experience, and can adapt quickly to new challenges in a customer-focused, innovation-driven environment. **Our Culture:** At Wolters Kluwer, our core values-Focus on Customer Success, Make it Better, Aim High and Deliver, and Win as a Team-guide everything we do. We are committed to driving success for our customers by delivering innovative solutions that exceed expectations. We continually strive to improve our processes and products, aiming for excellence in all our efforts. Collaboration and teamwork are central to our culture, enabling us to achieve great results together. **Our Interview Practices** _To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process._ _Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._ **Compensation:** $105,800.00 - $185,450.00 USD This role is eligible for Bonus. _Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process._ **Additional Information** **:** Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request. EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

As an Associate Project & Program Manager, you will support internal non-technical projects from initiation through completion. You will assist with securing resources, managing budgets, and tracking progress using formal processes and tools. This is an ideal role for someone starting their career in project and program management, offering exposure to a wide variety of project activities. Responsibilities: * Assist in project planning and scheduling. * Help track project milestones and deliverables. * Support resource allocation and budgeting. * Document project details and updates. * Assist in preparing project reports and presentations. * Help identify and document project risks. * Support the team in maintaining project documentation. * Participate in team meetings and record minutes. * Assist in communication with stakeholders. * Provide general administrative support to project teams. Skills: * Project Scheduling: Understanding basic scheduling tools. * Documentation: Ability to maintain detailed and accurate project documents. * Communication: Clear and concise oral and written communication skills. * Basic Budgeting: Fundamental knowledge of budgeting processes. * Stakeholder Management: Understanding stakeholder roles and responsibilities. * MS Office Tools: Proficiency in using Word, Excel, and PowerPoint. * Risk Identification: Basic principles of identifying project risks. * Time Management: Ability to manage time effectively and prioritize tasks. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: $46,500.00 - $79,350.00 USD Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

Wolters Kluwer | Shape the Future of Nursing Education Ready to make a real impact on how nurses learn and succeed? Join Wolters Kluwer as a Clinical Content Specialist - Nursing and put your expertise to work driving innovation in nursing education. You'll lead applied research that powers cutting-edge tools, such as adaptive quizzing, nationally benchmarked exams, and virtual simulation, that help faculty teach smarter and students learn better. What You'll Do * Lead the research that shapes tomorrow's nursing education. Design and manage studies that validate and improve our products. * Partner with educators and thought leaders. Build strong relationships with faculty and administrators to advance evidence-based learning. * Own the research life cycle. From IRB protocols to data analysis and publishing, you'll guide every step. * Turn insights into impact. Collaborate with product, marketing, and sales teams to translate findings into better tools and stronger messaging. * Be the voice of efficacy. Share results through white papers, conferences, and peer-reviewed publications. What You Bring * A doctoral degree (PhD, DNS preferred; EdD acceptable). * At least 5 years of experience in nursing education. * A proven track record of research publications in peer-reviewed journals. * Passion for advancing nursing education through evidence-based solutions. Why Wolters Kluwer? Your work will directly influence how future nurses are trained-impacting patient care worldwide. Join a collaborative team where your ideas matter, and your research drives real change. Travel: Approximately 10% to attend team meetings and conferences. #LI-Hybrid . Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: $69,600.00 - $121,600.00 USD This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

Wolters Kluwer Health Business Transformation team is searching for a strong Technical Project & Program Manager to play an important role in our transition to a new consolidated suite of business systems across the segments. The Technical Project & Program Manager will be responsible for managing all aspects of diverse, medium to moderately complex CRM, Salesforce CPQ, middleware, custom integrations, data migration and business transformation projects, including project planning, execution, timing, functionality, quality and cost. The person in this position will also play an active role as an internal change agent ensuring adoption of new processes and systems throughout the organization. This senior Technical Project & Program Manager must have strong technical and organizational skills and be an informed team leader that makes timely decisions within a high energy, fast-paced environment. This is a tremendous opportunity for someone with a passion for improving business results by transforming the business systems and processes of a leading healthcare information technology company. RESPONSIBILITIES * Manage the end-end project lifecycle for our strategic CRM, Salesforce and other projects * Create project plans, identify constraints and dependencies * Proactively manage project risks and mitigation * Control scope and evaluate business priorities to efficiently balance resources and projects * Define goals, measure progress, manage cross functional team dependencies and timelines * Facilitate requirements gathering and fit gap sessions * Maintain project documentation in MS Project, Confluence, OneDrive, SharePoint and Teams * Participate in a cross functional Steering Committees and facilitate trade-off/prioritization discussions as well as discuss risks and mitigation strategies * Lead cross functional teams, hold regular project reviews, and drive progress towards milestones and deliverables, including with vendors and internal/external implementation partners * Collaborate and work cross-functionally with various areas of the organization to identify resource, budget and time constraints, provide direction on finding solutions to issues * Ensure that key stakeholder objectives are achieved throughout the transformation (including status updates, reporting, schedule tracking, and cost tracking) * Produce clear and concise executive reports and have confidence to present to an executive-level audience on project status and progress including financial recognition * Manage dependencies between multiple projects and multiple business unit needs * Successfully lead the delivery of projects utilizing direct and non-direct reports * Be an informed project leader that makes and drives timely decisions within a high energy fast-paced environment QUALIFICATIONS Education: Bachelor's or Master's degree in Business or an equivalent field, or MBA or equivalent understanding of business process and financial concepts Experience: * 7+ years of project management experience * 5+ year experience as a project manager on complex transformational technical projects * Prior experience directly managing CRM, Salesforce, CPQ and related implementations in an Enterprise environment * Expert knowledge in all lead to order operations * Able to converse in technical language and possess knowledge of Salesforce, CRMs and other systems, systems integration, data and application development * Experience in the identification, assessment, and management of risks; able to manage the risks, not just the risk log. * Experience with work estimation on technical projects * Familiarity with Agile and SDLC * Excellent interpersonal and communications skills with a demonstrated ability to interact with high level non-technical stakeholders as well as technical development teams in a global environment * Experience working with cross functional teams comprised of internal resources, shared enterprise resources and 3rd party vendors / implementation partners * Proven ability to influence cross-functional teams without formal authority * Comfortable in developing effective relationships with cross functional stakeholders, senior leadership, and scrum teams across the organization * Conflict management skills including the ability to work with and resolve conflicting needs and requirements * Ability to analyze data, properly articulate and take proactive action on risks and dependencies * Ability to comprehend and communicate technical concepts * Possess a sense of accountability and pride for delivering on time and on budget with expected quality * Strong organization skills, ability to prioritize in the face of multiple project demands and focus on critical details * Strong interpersonal leadership skills and ability to commit, influence, motivate and successfully manage teams while working in a matrix / dotted line management structure, teams are not direct reports * Ability to learn new concepts/hardware/technologies quickly * Excellent meeting management, presentation, and facilitation skills * Self-motivated, able to stay on track, pursue solutions without supervision, and willing to do what it takes to get the job done * Experience with Change Management methodologies desired * Experience with multinational corporate structures is a strong plus * PMI and/or Lean/Agile certification(s) are required #Li-Hybrid Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: $127,000.00 - $222,650.00 USD This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

About the Role: As a Senior Technology Sales Support Specialist, you will play a pivotal role in complex sales processes by offering advanced technical expertise. Your involvement will be key to bridging the gap between technical teams and sales representatives, enhancing customer satisfaction, and contributing significantly to sales outcomes. This position allows for deeper technical involvement and greater influence within your team. Responsibilities: Assist in preparing and supporting one-on-one solution demonstrations for small and mid-sized accounting firms. Collaborate with sales and senior solution architects to understand customer needs and help align product capabilities. Understanding of APIs and similar integration technologies. Understanding of AI (Generative, Agentic, etc.) and how these technologies are used with CCH Products. Support responses to RFPs and product inquiries. Prepare and Implement technology documentation to increase the overall team technology acumen. Set up, manage, and maintain “demo-ready” environments for core WK solutions. Maintain technical documentation and CRM (Salesforce) entries. Shadow experienced team members during customer meetings, gaining exposure to solution delivery best practices. Respond to product inquiries, pricing questions, and technical requests using approved knowledge base content. Continuously develop product and industry knowledge through structured training, self-study, and active participation in team sessions. Ensure completion of internal administrative tasks including demo scheduling, CRM notes, and coordination of follow-up items. Collaborate with internal teams to address straightforward technical challenges. Skills: • Deep Technical Knowledge: Extensive understanding of products/services. • Strategic Customer Service: Advanced skills in managing customer relationships. • Advanced Documentation: Capable of producing comprehensive technical documents. • Complex Problem-solving: Exceptional troubleshooting and problem-solving skills. • Persuasive Communication: Advanced interpersonal and presentation abilities. • Team Leadership: Ability to lead and mentor within teams. • Data Analysis: Proficiency in analyzing and utilizing data. • Technical Tools Utilization: Advanced usage of software tools relevant to technical sales. Education: Bachelor's in Accounting, Finance, or related field Experience: 0-2 years experience in tax/accounting or software support role. Demonstrated knowledge in SaaS, APIs, AI (GenAI, LLM, Agentic AI, etc.), or Cloud solutions. Other Knowledge, Skills, Abilities or Certifications: (First list requirements, followed by preferences.) Product Technical Expertise: Understands features of core products and learns competitive positioning. Solution Demonstration & Value Communication: Supports demonstration efforts with guidance. Customer Engagement & Influence: Participates in meetings to observe customer needs and responses. Sales Enablement & Deal Support: Provides basic support in deal execution and tracks action items. Market & Industry Expertise: Has foundational awareness of accounting industry needs and WK's role. Collaboration & Leadership: Works under close guidance, contributes to team knowledge sharing. Tools, Data, & Process Enablement: Learns to use internal tools (Salesforce, Teams, demo systems); documents processes. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: $69,600.00 - $121,600.00 USDThis role is eligible for Commission. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

As a Business Development Associate for Wolters Kluwer, your primary responsibility is to generate opportunities in order to drive new profitable sales growth within a designated open territory as necessary. Business Development Associate is responsible for learning and staying current on the comprehensive Research & Learning product line, prospect for new clients, and follow a methodical sales process. The Business Development Associate is expected to represent Research & Learning Software and Wolters Kluwer within the industry and contribute to sales planning and forecasting activities. Essential Duties and responsibilities * Achieves or exceeds assigned sales targets * Meets and exceeds weekly activity metrics * Applies sales process and methods to present solutions to prospects, overcome objections, and use persuasive selling techniques to generate warm leads. * Articulates value proposition of TAA NA * Develops and maintains strong knowledge of full portfolio of assigned products and general knowledge of all TAA NA software offerings. * Develop and maintains general knowledge of industry trends and competitive solutions * Documents all activity in CRM system. * Works with Sales to hand off warm leads * Learns and follows a comprehensive business development process, which includes: * Conducts business analysis prior to prospecting calls and identify opportunities. * Uses sales methods to prospect new leads and build pipeline for RSCs. * Presents value proposition to prospects using a consultative sales approach. * Versed in objection handling. Uses excellent listening skills and persuasive selling techniques to create opportunities. * Manages time and resources effectively * Contributes to business development planning, forecasting and marketing activities Other Duties Performs other duties as assigned by the Manager. Job Qualifications Education: Bachelor's Degree in business, sales, marketing, or related field preferred and 3+ years of relevant experience Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: 33,500.00 - 56,100.00 USD This role is eligible for Commission. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right. Who We Are: Wolters Kluwer: The world is a big place, find your place here. Client Solutions: Wolters Kluwer Solutions and Software Directory | Wolters Kluwer What We Offer: The Account & Relationship Manager role offers growth potential opportunities, professional development, an engaging team environment, the ability to work a hybrid schedule (in-office 2-days a week), and amazing benefits. Office Locations: Contact Wolters Kluwer | Wolters Kluwer What You'll be Doing: The Account & Relationship Executive is a quota-carrying team member responsible for building and maintaining effective long-term relationships with customers across industries to create demand for our products and services. The Senior Account & Relationship Executive is accountable to achieve their quota for the assigned book of business through directly selling products in the customers' existing product lines. This includes driving transactional adoption, pursuing and driving renewal transactions, and pursuing up-sell opportunities. The Account & Relationship Executive is responsible for leveraging data to understand customer usage patterns and identifying opportunities to improve adoption, pursue a renewal, pursue incremental revenue (up-sell) within the customer's existing products, or identify potential leads for an Account Executive to pursue a cross-sell opportunity. The Account & Relationship Executive will conduct quarterly business reviews with customers to understand existing product usage, advise on best practice use cases and behaviors, and educate on optimal use of offerings to maximize value and increase revenue spend. Key Tasks: * Researches and gathers information on current customers and their needs. * Monitors and interprets product usage data for an assigned book of accounts to identify opportunities to improve adoption, pursue renewal opportunities, up-sell within existing products, or identify opportunities for a Sales Rep to cross-sell. * Develops customer relationships for an assigned book of accounts with primary focus on improving product use/adoption, executing renewals, up-selling business and direct sales within existing product lines. * Adheres to defined onboarding and training processes to effectively promote customer adoption of CS offerings. * Adheres to defined sales methodology and sales processes to execute renewal and up-sell opportunities. * Identifies leads for cross-sell opportunities and share them with Sales Reps to pursue. * Directly sells products within the existing customer base. * Collaborates with Account Executive to complete annual account reviews with customers to facilitate customer retention. * Works with Account Executive to transition customers from contract-signing to post-sale support with a Customer Success Specialist. * For high strategic opportunities, works with Account Executive, Technical Sales, and Sales Support to pursue and close opportunities for Compliance Solutions products at customer accounts. * Maintains a clean and accurate pipeline in CRM. Performance Metrics: * Individual quota attainment; achievement of renewal target and up-sell targets * Customer adoption target attainment: improvements in customer adoption of current portfolios (month over month or quarter over quarter) * Number of leads identified and communicated to Account Executive * Customer satisfaction scores and retention rates * Completion of assigned product trainings and other required learnings for professional development You're a Great Fit if You Meet These Requirements: * Bachelor's Degree * The ability to work a hybrid schedule, going to an office location 2-days a week, and working an 8 a.m. to 5 p.m., Monday - Friday schedule, ET and CT preferred * 8 years of B2B commissioned sales or equivalent. * Experience in Account Management, Sales, Technology Training, or renewal sales. * Experience in the financial services, or lending compliance industries. * Data analysis skills and ability to derive insights that drive next steps or actions required. * Account Management (general knowledge of customer's business, stakeholders, product portfolio). * Communicate effectively in both face-to-face and virtual selling environments. * Interpersonal skills, ability to build stakeholder relationships. * Team effectively with other internal teams including Sales, Sales Support stakeholders. * Stay organized and manage multiple priorities at once across multiple customer accounts. * Cross-sell, up-sell, or pursue renewal transactions with customers. * Professional demeanor in oral and written communications * Passion and ability to learn new CS offerings quickly. * Self-motivated; proactive and perseverant mindset. * General product and application knowledge. We are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply. #Bethedifference Additional Information: Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available at ************************************************** Diversity Matters: Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America's Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America's Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer. The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They're not intended to be an exhaustive list of all duties and responsibilities and requirements. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: $51,100.00 - $87,250.00 USD Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

Wolters Kluwer Tax and Accounting division, provides tax and accounting professionals and businesses of all sizes solutions that drive productivity, navigate change, and deliver better outcomes. As a Product Software Engineer, you will work in a product development team that develops highly configurable software in a collaborative environment employing agile development methodologies. You will participate in the entire life cycle of product development and contribute to building quality product offerings. You will also help design and implement strategies and tools for efficient and comprehensive automated testing. In this role, you will report to the Manager, Product Software Engineering, and work a hybrid schedule (2 days in office, 3 days from home). Essential Duties and Responsibilities: * Develop and deploy applications to Azure using Azure DevOps and Azure PaaS. * Contribute to architecture documentation and participate in gate reviews including infrastructure, security, and performance. * Collaborate with product owners, designers, and developers to understand requirements and deliver user-friendly solutions. * Write clean, maintainable, and efficient code following best practices. * Perform unit testing and integration testing. * Troubleshoot, debug, and resolve production issues in a timely manner. * Ensure deliverables are self-certified before transitioning to QA and customers. * Perform other duties as assigned by the Manager. Qualifications and Skills: * Bachelor's degree in IT or related field with 3+ years of software development experience. * Proficient in C#/.Net Core/.Net Framework, PowerShell, Visual Studio, and RESTful APIs. * Strong skills in code optimization, multi-threading, scalability, and application security. * Experience with SQL Server, Git, CI/CD pipelines, and Agile methodologies. * Familiarity with AngularJS, HTML5, CSS, JSON, and Azure cloud platform. * Exposure to microservices, event-driven architectures, and automated testing. * Working knowledge of AI technologies including prompt engineering, generative AI (GenAI), large/small/vision-language models (LLM, SLM, VLM), and OCR integration. * Integrate AI-driven features such as OCR and GenAI into software solutions. * Collaborate on training and fine-tuning AI models including LLMs, SLMs, and VLMs. * Explore and apply AI prompting techniques to enhance product functionality. * Excellent communication and collaboration skills. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: $60,600.00 - $103,900.00 USD This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right. Who We Are: Wolters Kluwer: The world is a big place, find your place here. What We Offer: The Sales Channel & Affiliates Manager role offers growth potential opportunities, professional development, an engaging small team environment, the ability to work a remote schedule, and amazing benefits. What You'll be Doing: As an Associate Director (Sales Channel/Affiliates), you will provide leadership and guidance to managers, supervisors, and senior professionals across multiple departments within the organization. Your primary responsibility will be to ensure the performance and results of all sales channel and affiliate-related activities as well as BDR pipeline build, spearheading initiatives to maximize revenues and foster long-term partner relationships. If you are passionate about strategic growth and possess exceptional leadership skills, we invite you to lead our sales channel efforts toward new heights. Our Locations: Contact Wolters Kluwer | Wolters Kluwer Key Tasks: * Lead multiple departments to achieve organizational sales targets. * Leads team of 4-5 partner managers, who are responsible for driving revenue generating leads through 20-30 partners and directly supporting sales targets * Leads team of Business Development Managers who are responsible for developing new leads and directly supporting sales targets * Provide strategic direction and guidance to managers and supervisors. * Oversee the development and execution of large-scale sales initiatives. * Build and maintain relationships with major partners and industry stakeholders. * Conduct high-level negotiations with leading channel partners. * Allocate resources efficiently to maximize department performance. * Review and refine sales strategies based on comprehensive data analysis. * Ensure department compliance with company and regulatory standards. * Drive innovation in sales and marketing programs to improve partner engagement. * Present performance reports and strategic recommendations to senior leadership. You're a Great Fit if You Have: * Executive Leadership: Ability to lead complex, multi-departmental initiatives. * Strategic Vision: Skills in creating and executing long-term strategic plans. * High-Level Negotiation: Expertise in negotiating with top-tier partners. * Data-Driven: Proficient in analyzing and utilizing sales data for strategic improvement. * Relationship Management: Advanced skills in building and sustaining professional relationships. * Innovative Thinking: Capable of driving innovative sales and marketing solutions. * Compliance: Well-versed in industry regulations and compliance standards. * Resource Management: Skilled in efficient and effective allocation of resources. We are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply. #Bethedifference Additional Information: Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available at ************************************************** Diversity Matters: Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America's Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America's Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer. The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They're not intended to be an exhaustive list of all duties and responsibilities and requirements. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: $110,300.00 - $197,150.00 USD This role is eligible for Commission. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

About the Role: As a Senior Customer Success Specialist, you will play a pivotal role in our customer success strategy by overseeing more advanced customer interactions and contributing to team objectives. You will act as a key point of contact for escalated issues, contribute significantly to customer retention initiatives, and provide actionable insights to improve overall customer satisfaction. Responsibilities: * Oversee advanced customer onboarding. * Manage escalated customer inquiries. * Provide highly specialized troubleshooting and problem resolution. * Conduct advanced product usage training for customers. * Regularly monitor customer performance and engagement metrics. * Develop detailed documentation and reports on customer interactions. * Partner with sales/support teams for complex customer solutions. * Identify and execute opportunities for customer service improvements. * Contribute significantly to team projects and customer retention strategies. * Provide mentorship and guidance to junior team members. Skills: * Strategic Communication: High level of communication skills tailored to various audience needs. * Customer Insight: Deep understanding of customer behavior and needs. * Advanced Analytical Skills: Ability to deeply analyze performance metrics. * Technical Troubleshooting: Proficiency in resolving advanced technical issues. * In-depth Product Knowledge: Comprehensive knowledge of all product features and updates. * Leadership: Ability to provide guidance and mentorship to peers. * Customer Advocacy: Promote customer interests within the organization. * Technical Proficiency: Advanced skills with CRM software and support tools. Hybrid role - Qualified applicants must be able to commute 2 days per week to a Wolters Kluwer US-based office Job Qualifications Education: Bachelor's degree required, Business Health Administration preferred. Advanced degree or equivalent recommended. Experience: * 3+ years of experience in SaaS-based customer success, account management, or a related role, with a focus on strategic or enterprise-level customer engagement and value realization * Healthcare background, preferred - including: * Knowledge of clinical decision support (CDS) products and awareness of the competition and market differentiators * Knowledge of EHRs and workflows * Understanding of the healthcare industry, including medical devices, healthcare regulations, and clinical environments and workflows * Awareness of challenges faced by healthcare organizations, such as patient outcomes, compliance, and cost pressures Other Knowledge, Skills, Abilities or Certifications: * Excellent project management skills * Detail-oriented, self-motivated, and excellent multitasking skills * Familiarity with customer success platforms and CRMs (Salesforce, etc.) * Data-oriented, consultative approach to promote product utilization with customers * Proven ability to quickly establish rapport with all level of personnel up to and including C-suite executives * Excellent presentation, oral, and written communication skills to effectively engage with C-level executives and cross-functional teams Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: $76,600.00 - $133,750.00 USD This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

The Senior Content Editor - Nursing is responsible for the development, review, and management of high-quality, evidence-based clinical content for Lippincott Solutions products such as Lippincott Blended Learning, Lippincott Certification Review, and Lippincott Professional Development. Your clinical expertise will help ensure that all content is accurate, relevant, consistent, and aligned with current clinical guidelines and best practices. The Senior Content Editor - Nursing collaborates with internal teams, external contributors, and subject matter experts to deliver content on time and within budget. **RESPONSIBILITIES** + Review and verify clinical content to ensure that it is evidence based and follows the latest guidelines and standards. Ensuring that all clinical content is accurate, relevant, consistent, and complete. Writing and editing content, as needed. + Participate in the development and maintenance of detailed clinical content while ensuring consistency with information curated by other Wolters Kluwer Health Products. + Apply clinical experience and knowledge with synthesis of evidence to determine appropriate, meaningful inclusion of new information in clinical learning products. + Manage all phases of the clinical content development cycle for digital products. + Develop and communicate clear clinical guidelines and editorial standards to subject matter experts. + Maintain awareness of healthcare trends, clinical guidelines, and publishing standards. + Serve as a liaison between partnering organizations to ensure on-time delivery of evidence-based clinical content. + Collaborate with the Product Manager, Content Director, and Content Editing Manager to create and manage the content budget. + Collaborate with the Content Editing Manager to develop workflow schedules. + Provide feedback to partnering organizations and subject matter experts to ensure high-quality content delivery. + Communicate with subject matter experts and other authorities to resolve clinical queries. + Manage project components (text, images, videos) at different phases of the workflow over multiple releases simultaneously. + Assist with new content and product development under the direction of the Content Director and Product Manager. + Consult with the Digital Content Analyst, Digital Experience Group, and other content team members to ensure content editing needs are met in the common content management system. + Support marketing, sales, product management, and other teams as needed to deliver accurate information to customers and to better understand the healthcare industry. + Answer customer queries and respond to their requests. + Report improvement opportunities, solutions, and progress to the management team. + Assist in managing high-volume content workflows and priorities. + Support quality assurance initiatives for multimedia content. + Evaluate content performance metrics and suggest improvements. + Ensure compliance with legal and ethical content guidelines. **QUALIFICATIONS** **Education:** College degree MS in Nursing or BS in Nursing with specialty certification (Nursing Professional Development or Critical Care preferred). **Experience:** + Minimum of 5 years recent nursing experience required + Critical Care experience preferred + Experience as a Nursing Professional Development Specialist or Critical Care educator preferred. + Active RN license required. **TRAVEL:** \#LI-Hybrid **Our Interview Practices** _To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process._ _Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._ **Compensation:** $59,200.00 - $103,350.00 USD This role is eligible for Bonus. _Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process._ **Additional Information** **:** Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request. EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Wolters Kluwer's ftwilliam.com platform empowers professionals to streamline Defined Benefit (DB) plan compliance testing, valuation, and proposal generation. As an Industry Solutions Consultant - DB Compliance QA, you'll play a critical role in ensuring our solutions meet the highest standards of accuracy and functionality. In this position, you'll leverage your expertise in ERISA regulations and plan design-covering DB plans, DB/DC combo plans, and cash balance plans-to influence feature design and perform rigorous testing. Working within an agile team, you'll help deliver enhancements that make a real impact for our customers, ensuring every release is reliable, compliant, and user-focused. You will report to the Manager, Consulting - Industry Solutions and work a hybrid schedule (2 days in office, 3 days from home) from one of our local offices. Responsibilities: * Collaborate with the product owner and development team to refine user stories before development begins * Create sample plans, expected results, and acceptance criteria for new features * Perform comprehensive testing of new features and document all tests conducted, including manual and automated tests * Ensure software functionality aligns with ERISA laws and regulations * Stay current with ERISA laws, regulations, and industry standards * Maintain detailed documentation for future testing of similar features and enhancements * Identify and suggest software improvements during the testing process * Keep up to date with best practices in testing methodologies and tools * Work closely with other Industry Solutions Consultants to develop consistent testing policies and procedures Qualifications: * ASPPA Credential, such as QPA, or NIPA Credential * At least 3 years of experience working with peer review in retirement services * 1 years of experience working in a development QA environment * Experience with customer support is a plus * Familiarity with various project management and workflow tools * Experience with ftwilliam.com DB Compliance software is a plus * Detail oriented * Quick learner and self-starter * Ability to multi-task * Ability to work well in a team * Ability to perform well under pressure * Ability to perform well with minimal supervision #LI-Hybrid Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: $55,800.00 - $95,250.00 USD Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

requiring 8 days per month at an approved Wolters Kluwer location. As a Lead DevOps Engineer, you will play a pivotal role in architecting and implementing scalable, resilient infrastructure and CI/CD pipelines that support the full software development lifecycle. You will collaborate closely with Wolters Kluwer Product Teams to integrate DevOps best practices into agile development workflows, driving continuous integration, automated testing, and rapid deployment. Your work will directly impact system reliability, performance, and maintainability, ensuring our applications meet high standards of software quality and operational excellence. Partnering with application development teams, you will help bridge the gap between development and operations, enabling seamless delivery of microservices, containerized applications, and cloud-native solutions. You will also mentor a team of DevOps engineers, fostering a culture of engineering rigor, code-as-infrastructure, and continuous learning through peer reviews, technical workshops, and hands-on guidance Responsibilities: * Engineer and automate scalable, secure Cloud Infrastructure in Azure and AWS using Infrastructure as Code (IaC) tools such as Terraform, Ansible, and Jenkins, applying software development best practices like modularization, version control, and testing. * Lead the engineering adoption of IaC across Service Operations and Delivery, mentoring teams on reusable code patterns, configuration management, and DevOps pipelines. * Design and implement modern compute architectures, including containerized and serverless solutions (AKS, EKS, Docker, Azure Functions), with a focus on scalability, maintainability, and performance. * Develop and maintain CI/CD pipelines as software products, ensuring robust testing, artifact management, and deployment orchestration across multiple environments. * Architect and support Cloud Native solutions, aligning with software engineering principles such as abstraction, decoupling, and observability. * Build observability into systems using telemetry, logging, and tracing to support proactive issue detection and root cause analysis. * Ensure infrastructure and automation solutions align with enterprise DevOps and Security engineering standards, contributing to architectural governance and compliance. * Mentor DevOps engineers with a focus on software craftsmanship, clean code, and continuous improvement. * Prototype and evaluate emerging technologies, applying engineering rigor to assess feasibility, performance, and integration potential. * Apply Site Reliability Engineering (SRE) principles such as error budgets, SLIs/SLOs, capacity planning, and incident response to improve system reliability and reduce operational toil. * Contribute to architectural design and engineering standards for infrastructure and platform services. * Deploy and maintain critical applications, ensuring high availability, fault tolerance, and performance tuning. * Modernize legacy systems through re-architecture, refactoring, and cloud-native transformation strategies. * Identify and address engineering inefficiencies, proposing automation and architectural improvements. * Lead post-incident reviews, contributing to blameless root cause analysis and systemic fixes. * Promote knowledge sharing of automation and DevOps engineering practices across teams and departments. * Participate in on-call rotations, applying engineering discipline to improve alert quality, reduce noise, and automate remediation Qualifications: * Bachelor's Engineering and a Master's degree in Computer Science or a related field * Minimum 8 years of software related experience required, with a mixture of Site Reliability, DevOps, or Release Engineering experience with Software Engineering experience in backend services, middleware or data systems * Strong background in software development, with experience in languages such as Python, .NET or Java. * Possess recent experience with Cloud infrastructure (Azure and AWS) * Proficient in Shell Scripting Languages (PowerShell & Bash). * Understanding of the core Azure/AWS services (PaaS, IaaS, SaaS). * Proficiency with automation and source configuration management tools such as Git * Experience with infrastructure as code tools such as Terraform or CloudFormation. * Experience with continuous integration and deployment tools such as Azure DevOps, Jenkins or Travis CI. * Able to clearly explain technical projects to diverse staff to gain their support. * Strong attention to detail with excellent problem-solving skills. * Experience and deep commitment to the transformation to a DevOps culture focusing on continuous integration - full lifecycle of building, automated and performance testing, and automating deployment. * Experience building platforms for Observability and defining standard operating procedures * Experience with diagnostic tools and script automation of Windows and Linux Preferred Experience: * Experience maintaining and deploying highly available, fault-tolerant cloud-native systems at scale using Infrastructure as Code automation and CI/CD pipelines Benefits: A comprehensive benefits package that begins your first day of employment. Additional Information: Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available - ************************************************** Diversity Matters Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America's Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America's Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: $116,300.00 - $203,900.00 USD This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

The Product Manager will support digital products in the Medical Education and Medical Practice product suite. This role will own and revitalize a portfolio of digital products, with both B2B and B2C sales channels, spanning diverse learning markets, including pharmacy education and clinical decision making for PA and NP education, and clinical markets including primary care decision support and medical dictionary, spellchecker and abbreviations. This role will lead API strategy and execution, oversee eCommerce initiatives, and drive growth in a mature product suite facing unique market challenges. The Product Manager will collaborate cross-functionally to deliver innovative solutions that meet the evolving needs of healthcare learners, practitioners, medical documentation, and adjacent medical markets. DUTIES & RESPONSIBILITIES * Lead the development and execution of API strategy for assigned products, including market research, customer requirements gathering, communication with product owner or technology team, go-to-market planning, and lifecycle management. * Guide both B2B and B2C (eCommerce) strategy and execution, optimizing digital sales channels and customer experience. * Drive product revitalization initiatives, assessing product strengths and weaknesses relative to competitors, identifying and addressing stagnation points, and implementing strategies for growth and differentiation. * Conduct in-depth market, UX, and customer research to understand workflows, drivers of purchase and retention, optimal pricing, and customer satisfaction. Propose and implement customer insight activities (e.g., surveys, focus groups, interviews) to identify pain points, needs, and market trends. * Develop product roadmaps that support business strategy goals, with a clear vision and customer-need-driven strategy for product features and enhancements. With support, create and deliver business plans and P&Ls for high-investment initiatives. * Based on customer and UX research and review of product analytics, write high-level requirements for products and product enhancements; review and approve technical requirements developed by product owner. * Manage and communicate project schedules, goals, dependencies; coordinate cross-functional initiatives and regularly report statuses to supervisor and senior leadership. Monitor customer pipeline and assist with quarterly revenue forecasts. * Collaborate cross-functionally with marketing, sales, customer support, editorial, technology, UX, finance, operations, and sales enablement to deliver innovative solutions, effective product launches, and sales support tools. * Serve as the expert on product features and value proposition; present to sales teams and occasionally customers, articulating positioning within the Medical Education and Medical Practice suite. QUALIFICATIONS Education: Bachelor's Degree or equivalent experience Experience: * 3+ years of digital product management experience, preferably in the medical, education, or publishing sectors and including API productization. * Experience with API lifecycle management (requirements, launch, optimization) and eCommerce strategy in healthcare. * Proven ability to work independently and with autonomy to translate high-level goals into actionable plans and direct cross-functional teams to achieve them. * Analytical and able to create sound business proposals backed by data. * Experience working in cross-functional teams and managing multiple stakeholders. * Experience and expertise in requirements-gathering/analysis and in writing high-level specifications, including teasing out edge cases and identifying gaps and/or missed requirements. * Understanding of project management practices and tasks; this is not a project management role; however, all members of the team manage projects to some extent and this role will likewise contribute to keeping initiatives on track and mitigating risks. * Experience with Medical Education (medical schools, PA, and/or pharmacy) and Medical Practice markets highly preferred. Knowledge, Skill, and Attributes: * Comfortable with ambiguity; able to bring clarity and direction to cross-functional teams. * Strategic, commercial, and analytical thinker; uses data to inform decisions and drive product growth. * Excellent communication and presentation skills for diverse audiences. * Customer-centric mindset with a strong focus on understanding and addressing user needs. * Highly organized and adaptable; manages shifting priorities and deadlines effectively. * Fosters a transparent, open, and collaborative team environment. TRAVEL: 2-3 times per year #LI-Hybrid Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: $74,000.00 - $126,800.00 USD This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

The Mailroom Support Agent's primary function is to process specialty mail and detect any fraudulent activity. You will be paid $15/hour and will work onsite at our 701 Experian Parkway, Allen, TX office and report to the Customer Support Manager. The hours for this positions are: Sundays 5:00 am - 1:30 pm, Mondays and Tuesdays 2:30 am - 1 pm, Wednesdays 4:30 am - 11:00 am, Thursdays off, and Fridays 4:30 am - 11:00 am, Saturdays Off Responsibilities: * You will process specialty correspondence by opening and scanning department mail * You will code mail by correspondence type and route to the appropriate department * You will screen mail to detect fraudulent activity * You will navigate the scanning system and applications. Performing limited maintenance on the scanning system. * You will lift and carry bins of mail weighing up to 25-30 pounds. Qualifications * Required Hours: Sundays 5:00 am - 1:30 pm, Mondays and Tuesdays 2:30 am - 1 pm, Wednesdays 4:30 am - 11:00 am, Thursdays off, and Fridays 4:30 am - 11:00 am, Saturdays Off. * You have a High School Diploma or equivalent experience * You have 6 months to 1 year of experience in customer service-related experience * You have previous experience working in either a mailroom environment, a retail environment, a warehouse environment, or other relevant work environments * You have experience in shipping and receiving, inventory management, mail distribution, or other equivalent skills transferrable to this position * You have previous experience with Microsoft Office; internet, email, and ability to operate office equipment * You will be available to work overtime * You will be required pass background screening which will include a criminal background check, employment verification, education verification, credit check and a drug screen. Additional Information Benefits/Perks: * Core benefits including medical, dental, vision, and matching 401K * Flexible time off including volunteer time off, vacation, sick and paid holidays Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.