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Become An Expert

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Working As An Expert

  • Performing for or Working Directly with the Public
  • Selling or Influencing Others
  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Communicating with Persons Outside Organization

  • Deal with People

  • Unpleasant/Angry People

  • $21,780

    Average Salary

What Does An Expert Do At Stanley Black and Decker

* Interacts with PTE Windchill/CATIA users to identify process improvement/enhancement opportunities
* Tests new functionality/enhancements within PLM system and organizes User Acceptance Testing with the PTE Engineering Community
* Interacts with PLM Supplier (PTC) to understand opportunities for faster/more accurate product development
* Reviews Change Notices; active assistance in creation of Change Notices
* Delivers Windchill WGM Training for PTE
* Creates new/enhanced training material
* Provides regular support for end-users - support calls, proactive communication of enhancements

What Does An Expert Do At Accenture

* Identifies, assesses and solves** **complex business problems** **for area of responsibility, where analysis of situations or data requires an in-depth evaluation of variable factors.
* Closely** **follows the strategic direction** **set by senior management when establishing near term goals.
* Interacts with** **senior management** **at a client and/or within Accenture** **on matters where they may need to gain acceptance on an alternate approach.
* Has** **some latitude** **in decision-making.
* Acts independently to determine methods and procedures on** **new assignments

What Does An Expert Do At Alcoa

* Manage new supplier onboarding in Alcoa Buy, working with internal and external teams
* Monitor the usage of the system and user behavior, create reports for Procurement
* Cooperate with internal and external developer groups on new developments, enhancements and remediation activities
* Test new functions and releases
* Actively participate in the resolution of technical and functional hitches
* Handle users’ question about the application and catalogues
* Liaise with the business process owner and regional experts of multiple regions and time zones

What Does An Expert Do At Best Buy

* Acts as a trusted subject matter expert, brand advocate and product champion for vendor floor-care, environmental care, and personal care product and services.
* Actively engages customers using selling skills to increase sales of vendor products and services in the designated Vendor Experience zone.
* Takes complex technology or service plans and makes it simple for customers and other employees to understand.
* Fields questions about product features and explains benefits to consumers in a way that is engaging and promotes excitement in acquiring and using these products and services.
* Demonstrates for each customer how finding the right products and services can enrich their lives.
* Works closely with the rest of the store team to appropriately direct customers to other team members who can provide service to meet their specific needs

What Does An Expert Do At Merck

* Learns assigned IPT/COE to best serve their learning needs
* Works with Subject Matter Experts (SMEs) to develop training
* Train Supervisors/Managers, IPT/COE Trainers (hourly and salaried), and SME’s on proper training process and methods
* Assists Supervisors/Managers develop individual training plans for each trainee and audits plans for compliance
* Assists with development of factory-wide training strategy plans to assure that appropriate targets are being set and achieved
* Conducts needs assessments, including the DACUM (Developing a Curriculum) process
* Assists with the development, roll out, streamlining, maintenance, and sustainment of training based on Adult Learning Theory
* Designs and implements learning solutions, creates training programs and materials including: Task Breakdown Sheets, Learning Objective Documents, Hands on Practice, simulations, Controlled Job Aides, training presentations, and handouts
* Supports learner assessment, competency evaluation, and training effectiveness measures
* Participates in and supports training for new hire training programs
* Designs solutions such as surveys and focus groups to monitor employee engagement, learning, and progress with site initiatives.
* Collaborates with Global L&D and external stakeholders to develop, schedule, and conduct training
* Supports the Learning Management System (LMS) to maintain training records in an inspection ready status
* Tracks and maintains training metrics; creates data displays to communicate information regarding training programs and results
* Schedules and facilitates a variety of training sessions, as assigned; coordinates training schedule, supplies, course materials, rooms and equipment
* Coordinates and executes change execution management for learning materials, courses, curricula, qualification, and learning plans
* Performs training document management, training data entry and filing as required to ensure compliance
* Participates in the development and maintenance of Standard Operating Procedures
* The successful candidate would be described as someone who “can take the ball and run with it.” He/she should have advanced verbal and written communication skills, as well as be appropriately assertive in speaking up tactfully and effectively in difficult situations.
* The successful candidate should have advanced skill in collaborating, influencing others, and building relationships

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How To Become An Expert

Typically, there are no formal education requirements for retail sales workers. Most receive on-the-job training, which usually lasts a few days to a few months.

Education

Although retail or parts sales positions usually have no formal education requirements, some employers prefer applicants who have a high school diploma or equivalent, especially employers who sell technical products or “big-ticket” items, such as electronics or cars.

Training

Most retail sales workers receive on-the-job training, which usually lasts a few days to a few months. In small stores, an experienced employee often trains newly hired workers. In large stores, training programs are more formal and usually conducted over several days.

During training sessions, topics often include customer service, security, the store’s policies and procedures, and how to operate the cash register.

Depending on the type of product they are selling, employees may be given additional specialized training. For example, salespersons working in cosmetics get instruction on the types of products the store offers and for whom the cosmetics would be most beneficial. Likewise, those who sell computers may be instructed on the technical differences between computer products.

Because providing exceptional service to customers is a priority for many employers, employees often get periodic training to update and refine their skills.

Advancement

Retail sales workers typically have opportunities to advance to supervisory or managerial positions. Some employers want candidates for managerial positions to have a college degree.

As sales workers gain experience and seniority, they often move into positions that have greater responsibility and may be given their choice of departments in which to work. This opportunity often means moving to positions with higher potential earnings and commissions. The highest earnings potential usually involves selling “big-ticket” items—such as cars, jewelry, furniture, and electronics. These positions often require workers with extensive knowledge of the product and an excellent talent for persuasion.

Important Qualities

Customer-service skills. Retail sales workers must be responsive to the wants and needs of customers. They should explain the product options available to customers and make appropriate recommendations.

Interpersonal skills. A friendly and outgoing personality is important for these workers because the job requires almost constant interaction with people. 

Math skills. Retail sales workers must have the ability to calculate price totals, discounts, and change owed to customers.

Persistence. A large number of attempted sales may not be successful, so sales workers should not be discouraged easily. They must start each new sales attempt with a positive attitude.

Selling skills. Retail sales workers must be persuasive when interacting with customers. They must clearly and effectively explain the benefits of the merchandise.

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Expert jobs

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Expert Career Paths

Expert
Security Officer Technician Specialist
Account Manager
5 Yearsyrs
Account Manager Sales Manager
Business Development Manager
9 Yearsyrs
Account Manager Account Executive Sales Manager
Director Of Sales
10 Yearsyrs
Driver Operation Supervisor Account Manager
Director Of Sales And Marketing
9 Yearsyrs
Delivery Driver Operations Manager Account Executive
District Sales Manager
7 Yearsyrs
Operations Manager Plant Manager
General Manager
7 Yearsyrs
Delivery Driver Account Manager Sales Manager
General Sales Manager
8 Yearsyrs
Technical Support Technician Technical Support Specialist Systems Administrator
Information Technology Manager
8 Yearsyrs
Program Manager General Manager Account Executive
Marketing Manager
6 Yearsyrs
Chief Executive Officer Specialist Account Manager
National Account Manager
8 Yearsyrs
Operations Manager General Manager
Operations Director
9 Yearsyrs
Technician Service Technician Service Manager
Operations Manager
7 Yearsyrs
Chief Executive Officer Management Consultant Senior Consultant
Product Manager
7 Yearsyrs
Technician Lead Technician Project Manager
Program Manager
8 Yearsyrs
Technical Support Technician Technician Operations Manager
Purchasing Manager
9 Yearsyrs
General Manager Account Executive
Sales Manager
5 Yearsyrs
General Manager Account Manager
Senior Account Manager
7 Yearsyrs
Security Officer Dispatcher Operations Manager
Senior Manager
10 Yearsyrs
Program Manager Marketing Manager General Manager
Territory Manager
7 Yearsyrs
Driver Delivery Driver Account Manager
Territory Sales Manager
7 Yearsyrs
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Expert Demographics

Gender

  • Male

    54.0%

  • Female

    43.6%

  • Unknown

    2.4%

Ethnicity

  • White

    75.6%

  • Hispanic or Latino

    12.0%

  • Asian

    8.7%

  • Unknown

    2.8%

  • Black or African American

    0.8%
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Languages Spoken

  • Spanish

    48.3%

  • French

    11.1%

  • German

    6.1%

  • Russian

    5.8%

  • Portuguese

    3.6%

  • Arabic

    3.6%

  • Italian

    2.8%

  • Chinese

    2.8%

  • Mandarin

    2.3%

  • Hindi

    1.8%

  • Carrier

    1.8%

  • Japanese

    1.7%

  • Korean

    1.2%

  • Cantonese

    1.2%

  • Amharic

    1.2%

  • Hebrew

    1.0%

  • Vietnamese

    1.0%

  • Greek

    1.0%

  • Persian

    1.0%

  • Swedish

    0.8%
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Expert

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Expert Education

Expert

Unfortunately we don’t have enough data for this section.

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Real Expert Salaries

Job Title Company Location Start Date Salary
Expert McKinsey & Company, Inc. United States Stamford, CT Sep 01, 2015 $215,587
Expert McKinsey & Company, Inc. United States Palo Alto, CA Jan 09, 2016 $210,996
Development Expert Ariba, Inc. Palo Alto, CA May 10, 2015 $210,000
Digital Expert McKinsey & Company, Inc. United States New York, NY Mar 18, 2016 $190,000
Solution Expert McKinsey & Company, Inc. United States New York, NY Jan 03, 2016 $183,468
Product Expert Sap Labs, LLC Palo Alto, CA Aug 30, 2016 $174,244
Development Expert Sap Labs, LLC Palo Alto, CA Aug 24, 2016 $164,000 -
$278,720
Domain Expert Kelly Services, Inc. Malvern, PA Jun 29, 2015 $162,786
Product Expert Sap Labs, LLC Palo Alto, CA Oct 21, 2016 $161,845 -
$261,300
Product Expert Successfactors, Inc. South San Francisco, CA May 01, 2015 $160,000
Development Expert Ariba, Inc. Palo Alto, CA Dec 08, 2016 $159,439
Domain Expert Kelly Services, Inc. Malvern, PA Feb 17, 2016 $158,612
Patent Litigation Expert RPX Corporation San Francisco, CA Jun 11, 2015 $155,000 -
$220,000
Solution Expert Sap Labs, LLC Palo Alto, CA Mar 15, 2016 $153,525 -
$249,450
Development Expert Sybase, Inc. Dublin, CA Feb 26, 2015 $129,912
Development Expert Sap Labs, LLC Palo Alto, CA Aug 11, 2016 $129,546 -
$187,575
Product Expert Sap Labs, LLC Palo Alto, CA Aug 09, 2016 $127,837 -
$187,575
Architecture (IT) Expert Experian Information Solutions, Inc. Costa Mesa, CA Oct 12, 2015 $127,041
Development Expert Sybase, Inc. Dublin, CA Nov 02, 2016 $126,630 -
$187,575
Powertrain Analysis Expert Volkswagen Group of America, Inc. Oxnard, CA Nov 14, 2016 $126,585
Development Expert Sap Labs, LLC Palo Alto, CA Aug 28, 2015 $125,044
Oracle VCP Solution Expert Biogen, Inc. Cambridge, MA Aug 31, 2015 $125,000
Product Expert Sap Labs, LLC Palo Alto, CA Sep 30, 2015 $116,250 -
$197,550
Development Expert Sap America, Inc. Palo Alto, CA May 26, 2016 $116,250 -
$197,550
Solution Expert Sap America, Inc. Palo Alto, CA Sep 01, 2015 $116,250 -
$197,550
Solution Expert Sap America, Inc. Palo Alto, CA Jul 03, 2016 $116,250 -
$197,550
Development Expert Amdocs Inc. Glendale, CA Feb 23, 2015 $116,125
Demand Management Expert Proteus Digital Health, Inc. Redwood City, CA Apr 29, 2016 $114,000
Development Expert Sap Labs, LLC Redmond, WA Mar 06, 2015 $113,749
Demo Solutions Expert Sap America, Inc. Palo Alto, CA Mar 25, 2016 $112,156 -
$162,820

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Top Skills for An Expert

CustomerServiceSkillsProductKnowledgeProceduresAppleProductsSafetyDataEntryWindowsXPFinancialDeliveryWebSalesGoalsCustomerSatisfactionSQLServerERPTechnicalSupportResourcePhoneCallsInternetCommunicationSkillsSalesFloor

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Top Expert Skills

  1. Customer Service Skills
  2. Product Knowledge
  3. Procedures
You can check out examples of real life uses of top skills on resumes here:
  • Used my customer service skills to assist and help our members whose demographic was mostly the senior community.
  • Exhibited effective communication skills, operational proficiency, product knowledge, and customer service skills.
  • Maintained a library of recovery support and business resumption procedures.
  • Trained fellow employees in Apple products to provide knowledgeable associates to better customer experience.
  • Acted as the liaison with company safety representatives to promote awareness and understanding of safety protocols.

Top Expert Employers

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Expert Videos

Careers in Cybersecurity- Expert Advice From BlackHat & DEFCON

Can Wi-Fi transform retail? Expert testimony from Carol Spieckerman - Wi-Fi NOW Episode 26

#HetNetExpo: Ask the HetNet Experts

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