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Deal with People
Typically, there are no formal education requirements for retail sales workers. Most receive on-the-job training, which usually lasts a few days to a few months.Education
Although retail or parts sales positions usually have no formal education requirements, some employers prefer applicants who have a high school diploma or equivalent, especially employers who sell technical products or “big-ticket” items, such as electronics or cars.Training
Most retail sales workers receive on-the-job training, which usually lasts a few days to a few months. In small stores, an experienced employee often trains newly hired workers. In large stores, training programs are more formal and usually conducted over several days.
During training sessions, topics often include customer service, security, the store’s policies and procedures, and how to operate the cash register.
Depending on the type of product they are selling, employees may be given additional specialized training. For example, salespersons working in cosmetics get instruction on the types of products the store offers and for whom the cosmetics would be most beneficial. Likewise, those who sell computers may be instructed on the technical differences between computer products.
Because providing exceptional service to customers is a priority for many employers, employees often get periodic training to update and refine their skills.Advancement
Retail sales workers typically have opportunities to advance to supervisory or managerial positions. Some employers want candidates for managerial positions to have a college degree.
As sales workers gain experience and seniority, they often move into positions that have greater responsibility and may be given their choice of departments in which to work. This opportunity often means moving to positions with higher potential earnings and commissions. The highest earnings potential usually involves selling “big-ticket” items—such as cars, jewelry, furniture, and electronics. These positions often require workers with extensive knowledge of the product and an excellent talent for persuasion.Important Qualities
Customer-service skills. Retail sales workers must be responsive to the wants and needs of customers. They should explain the product options available to customers and make appropriate recommendations.
Interpersonal skills. A friendly and outgoing personality is important for these workers because the job requires almost constant interaction with people.
Math skills. Retail sales workers must have the ability to calculate price totals, discounts, and change owed to customers.
Persistence. A large number of attempted sales may not be successful, so sales workers should not be discouraged easily. They must start each new sales attempt with a positive attitude.
Selling skills. Retail sales workers must be persuasive when interacting with customers. They must clearly and effectively explain the benefits of the merchandise.
Average Length of Employment
Top Careers Before Expert
Top Careers After Expert
Hispanic or Latino12.0%
Black or African American0.8%
Unfortunately we don’t have enough data for this section.
University of Phoenix22.2%
University of Central Florida5.2%
University of Houston4.9%
George Mason University4.6%
Pennsylvania State University4.6%
Southern New Hampshire University4.1%
Michigan State University3.9%
University of Arizona3.8%
Northern Virginia Community College3.8%
Ohio State University3.8%
University of North Texas3.6%
Full Sail University3.6%
New York University3.6%
Unfortunately we don’t have enough data for this section.
|Job Title||Company||Location||Start Date||Salary|
|Expert||McKinsey & Company, Inc. United States||Stamford, CT||Sep 01, 2015||$215,587|
|Expert||McKinsey & Company, Inc. United States||Palo Alto, CA||Jan 09, 2016||$210,996|
|Development Expert||Ariba, Inc.||Palo Alto, CA||May 10, 2015||$210,000|
|Digital Expert||McKinsey & Company, Inc. United States||New York, NY||Mar 18, 2016||$190,000|
|Solution Expert||McKinsey & Company, Inc. United States||New York, NY||Jan 03, 2016||$183,468|
|Product Expert||Sap Labs, LLC||Palo Alto, CA||Aug 30, 2016||$174,244|
|Development Expert||Sap Labs, LLC||Palo Alto, CA||Aug 24, 2016||$164,000 -
|Domain Expert||Kelly Services, Inc.||Malvern, PA||Jun 29, 2015||$162,786|
|Product Expert||Sap Labs, LLC||Palo Alto, CA||Oct 21, 2016||$161,845 -
|Product Expert||Successfactors, Inc.||South San Francisco, CA||May 01, 2015||$160,000|
|Development Expert||Ariba, Inc.||Palo Alto, CA||Dec 08, 2016||$159,439|
|Domain Expert||Kelly Services, Inc.||Malvern, PA||Feb 17, 2016||$158,612|
|Patent Litigation Expert||RPX Corporation||San Francisco, CA||Jun 11, 2015||$155,000 -
|Solution Expert||Sap Labs, LLC||Palo Alto, CA||Mar 15, 2016||$153,525 -
|Development Expert||Sybase, Inc.||Dublin, CA||Feb 26, 2015||$129,912|
|Development Expert||Sap Labs, LLC||Palo Alto, CA||Aug 11, 2016||$129,546 -
|Product Expert||Sap Labs, LLC||Palo Alto, CA||Aug 09, 2016||$127,837 -
|Architecture (IT) Expert||Experian Information Solutions, Inc.||Costa Mesa, CA||Oct 12, 2015||$127,041|
|Development Expert||Sybase, Inc.||Dublin, CA||Nov 02, 2016||$126,630 -
|Powertrain Analysis Expert||Volkswagen Group of America, Inc.||Oxnard, CA||Nov 14, 2016||$126,585|
|Development Expert||Sap Labs, LLC||Palo Alto, CA||Aug 28, 2015||$125,044|
|Oracle VCP Solution Expert||Biogen, Inc.||Cambridge, MA||Aug 31, 2015||$125,000|
|Product Expert||Sap Labs, LLC||Palo Alto, CA||Sep 30, 2015||$116,250 -
|Development Expert||Sap America, Inc.||Palo Alto, CA||May 26, 2016||$116,250 -
|Solution Expert||Sap America, Inc.||Palo Alto, CA||Sep 01, 2015||$116,250 -
|Solution Expert||Sap America, Inc.||Palo Alto, CA||Jul 03, 2016||$116,250 -
|Development Expert||Amdocs Inc.||Glendale, CA||Feb 23, 2015||$116,125|
|Demand Management Expert||Proteus Digital Health, Inc.||Redwood City, CA||Apr 29, 2016||$114,000|
|Development Expert||Sap Labs, LLC||Redmond, WA||Mar 06, 2015||$113,749|
|Demo Solutions Expert||Sap America, Inc.||Palo Alto, CA||Mar 25, 2016||$112,156 -
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