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PERSONALIZED JOBS

Become An Expert

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Working As An Expert

  • Performing for or Working Directly with the Public
  • Selling or Influencing Others
  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Communicating with Persons Outside Organization
  • Deal with People

  • Unpleasant/Angry People

  • $21,780

    Average Salary

What Does An Expert Do

Retail sales workers include both those who sell retail merchandise, such as clothing, furniture, and cars, (called retail salespersons) and those who sell spare and replacement parts and equipment, especially car parts (called parts salespersons). Both types of workers help customers find the products they want and process customers’ payments.

Duties

Retail sales workers typically do the following:

  • Greet customers and offer them assistance
  • Recommend merchandise based on customers’ wants and needs
  • Explain the use and benefit of merchandise to customers
  • Answer customers’ questions
  • Show how merchandise works, if applicable
  • Add up customers’ total purchases and accept payment
  • Inform customers about current sales, promotions, and policies about payments and exchanges

The following are examples of types of retail sales workers:

Retail salespersons work in stores where they sell goods, such as books, cars, clothing, cosmetics, electronics, furniture, lumber, plants, shoes, and many other types of merchandise.

In addition to helping customers find and select items to buy, many retail salespersons process the payment for the sale, which typically involves operating cash registers.

After taking payment for the purchases, retail salespersons may bag or package the purchases.

Depending on the hours they work, retail salespersons may have to open or close cash registers. This includes counting the money in the register and separating charge slips, coupons, and exchange vouchers. They may also make deposits at a cash office.

For information about other workers who receive and disburse money, see the profile on cashiers.

In addition, retail salespersons may help stock shelves or racks, arrange for mailing or delivery of purchases, mark price tags, take inventory, and prepare displays.

For some retail sales jobs, particularly those involving expensive and complex items, retail sales workers need special knowledge or skills. For example, those who sell cars must be able to explain the features of various models, manufacturers’ specifications, different types of options on the car, financing available, and the details of associated warranties.

In addition, retail sales workers must recognize security risks and thefts and understand their organization’s procedures for handling thefts—procedures that may include notifying security guards or calling police.

Parts salespersons sell spare and replacement parts and equipment, especially car parts. Most work in either automotive parts stores or automobile dealerships. They take customers’ orders, inform customers of part availability and price, and take inventory.

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How To Become An Expert

Typically, there are no formal education requirements for retail sales workers. Most receive on-the-job training, which usually lasts a few days to a few months.

Education

Although retail or parts sales positions usually have no formal education requirements, some employers prefer applicants who have a high school diploma or equivalent, especially employers who sell technical products or “big-ticket” items, such as electronics or cars.

Training

Most retail sales workers receive on-the-job training, which usually lasts a few days to a few months. In small stores, an experienced employee often trains newly hired workers. In large stores, training programs are more formal and usually conducted over several days.

During training sessions, topics often include customer service, security, the store’s policies and procedures, and how to operate the cash register.

Depending on the type of product they are selling, employees may be given additional specialized training. For example, salespersons working in cosmetics get instruction on the types of products the store offers and for whom the cosmetics would be most beneficial. Likewise, those who sell computers may be instructed on the technical differences between computer products.

Because providing exceptional service to customers is a priority for many employers, employees often get periodic training to update and refine their skills.

Advancement

Retail sales workers typically have opportunities to advance to supervisory or managerial positions. Some employers want candidates for managerial positions to have a college degree.

As sales workers gain experience and seniority, they often move into positions that have greater responsibility and may be given their choice of departments in which to work. This opportunity often means moving to positions with higher potential earnings and commissions. The highest earnings potential usually involves selling “big-ticket” items—such as cars, jewelry, furniture, and electronics. These positions often require workers with extensive knowledge of the product and an excellent talent for persuasion.

Important Qualities

Customer-service skills. Retail sales workers must be responsive to the wants and needs of customers. They should explain the product options available to customers and make appropriate recommendations.

Interpersonal skills. A friendly and outgoing personality is important for these workers because the job requires almost constant interaction with people. 

Math skills. Retail sales workers must have the ability to calculate price totals, discounts, and change owed to customers.

Persistence. A large number of attempted sales may not be successful, so sales workers should not be discouraged easily. They must start each new sales attempt with a positive attitude.

Selling skills. Retail sales workers must be persuasive when interacting with customers. They must clearly and effectively explain the benefits of the merchandise.

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Expert jobs

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Expert Career Paths

Expert
Security Officer Technician Specialist
Account Manager
5 Yearsyrs
Account Manager Sales Manager
Business Development Manager
9 Yearsyrs
Account Manager Account Executive Sales Manager
Director Of Sales
10 Yearsyrs
Driver Operation Supervisor Account Manager
Director Of Sales And Marketing
9 Yearsyrs
Delivery Driver Operations Manager Account Executive
District Sales Manager
7 Yearsyrs
Operations Manager Plant Manager
General Manager
7 Yearsyrs
Delivery Driver Account Manager Sales Manager
General Sales Manager
8 Yearsyrs
Technical Support Technician Technical Support Specialist Systems Administrator
Information Technology Manager
8 Yearsyrs
Program Manager General Manager Account Executive
Marketing Manager
6 Yearsyrs
Chief Executive Officer Specialist Account Manager
National Account Manager
8 Yearsyrs
Operations Manager General Manager
Operations Director
9 Yearsyrs
Technician Service Technician Service Manager
Operations Manager
7 Yearsyrs
Chief Executive Officer Management Consultant Senior Consultant
Product Manager
7 Yearsyrs
Technician Lead Technician Project Manager
Program Manager
8 Yearsyrs
Technical Support Technician Technician Operations Manager
Purchasing Manager
9 Yearsyrs
General Manager Account Executive
Sales Manager
5 Yearsyrs
General Manager Account Manager
Senior Account Manager
7 Yearsyrs
Security Officer Dispatcher Operations Manager
Senior Manager
10 Yearsyrs
Program Manager Marketing Manager General Manager
Territory Manager
7 Yearsyrs
Driver Delivery Driver Account Manager
Territory Sales Manager
7 Yearsyrs
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Expert Demographics

Gender

Male

54.0%

Female

43.6%

Unknown

2.4%
Ethnicity

White

75.6%

Hispanic or Latino

12.0%

Asian

8.7%

Unknown

2.8%

Black or African American

0.8%
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Languages Spoken

Spanish

48.3%

French

11.1%

German

6.1%

Russian

5.8%

Portuguese

3.6%

Arabic

3.6%

Italian

2.8%

Chinese

2.8%

Mandarin

2.3%

Hindi

1.8%

Carrier

1.8%

Japanese

1.7%

Korean

1.2%

Cantonese

1.2%

Amharic

1.2%

Hebrew

1.0%

Vietnamese

1.0%

Greek

1.0%

Persian

1.0%

Swedish

0.8%
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Expert Education

Schools

University of Phoenix

22.2%

University of Central Florida

5.2%

University of Houston

4.9%

Ashford University

4.6%

George Mason University

4.6%

Pennsylvania State University

4.6%

Temple University

4.3%

The Academy

4.3%

Southern New Hampshire University

4.1%

Strayer University

3.9%

Michigan State University

3.9%

Walden University

3.8%

DePaul University

3.8%

Liberty University

3.8%

University of Arizona

3.8%

Northern Virginia Community College

3.8%

Ohio State University

3.8%

University of North Texas

3.6%

Full Sail University

3.6%

New York University

3.6%
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Majors

Business

25.6%

Computer Science

6.8%

Psychology

6.2%

Criminal Justice

6.0%

Communication

5.1%

Nursing

4.7%

Management

4.4%

Marketing

4.4%

Accounting

3.7%

Education

3.6%

General Studies

3.6%

Health Care Administration

3.2%

Electrical Engineering

3.2%

English

3.2%

Finance

3.2%

Political Science

2.8%

Graphic Design

2.8%

Liberal Arts

2.6%

Biology

2.5%

Information Technology

2.4%
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Degrees

Bachelors

36.5%

Other

27.7%

Masters

16.4%

Associate

9.4%

Doctorate

4.2%

Certificate

3.9%

Diploma

1.5%

License

0.5%
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Temporary

Real Expert Salaries

Job Title Company Location Start Date Salary
Expert McKinsey & Company, Inc. United States Stamford, CT Sep 01, 2015 $215,587
Expert McKinsey & Company, Inc. United States Palo Alto, CA Jan 09, 2016 $210,996
Development Expert Ariba, Inc. Palo Alto, CA May 10, 2015 $210,000
Senior Digital Expert McKinsey & Company, Inc. United States Seattle, WA Oct 10, 2016 $190,000
Digital Expert McKinsey & Company, Inc. United States New York, NY Mar 18, 2016 $190,000
Business Strategy Planning Expert Sap America, Inc. New York, NY Mar 20, 2016 $185,000
Global Product Expert Google Inc. Mountain View, CA Aug 06, 2016 $184,122
Solution Expert McKinsey & Company, Inc. United States New York, NY Jan 03, 2016 $183,468
Product Expert Sap Labs, LLC Palo Alto, CA Aug 30, 2016 $174,244
Development Expert Sap Labs, LLC Palo Alto, CA Aug 24, 2016 $164,000 -
$278,720
Domain Expert Kelly Services, Inc. Malvern, PA Jun 29, 2015 $162,786
Product Expert Sap Labs, LLC Palo Alto, CA Oct 21, 2016 $161,845 -
$261,300
Product Expert Successfactors, Inc. South San Francisco, CA May 01, 2015 $160,000
Development Expert Ariba, Inc. Palo Alto, CA Dec 08, 2016 $159,439
Architecture (IT) Expert Experian Information Solutions, Inc. Costa Mesa, CA Oct 12, 2015 $127,041
Global Product Expert Google Inc. Mountain View, CA Dec 22, 2015 $127,001
Development Expert Sybase, Inc. Dublin, CA Nov 02, 2016 $126,630 -
$187,575
Powertrain Analysis Expert Volkswagen Group of America, Inc. Oxnard, CA Nov 14, 2016 $126,585
Development Expert Sap Labs, LLC Palo Alto, CA Aug 28, 2015 $125,044
Oracle VCP Solution Expert Biogen, Inc. Cambridge, MA Aug 31, 2015 $125,000
Power Integrity Field Expert Ansys, Inc. San Diego, CA Nov 20, 2015 $124,966
Hana Development Expert Sap Labs, LLC Palo Alto, CA Aug 27, 2015 $124,241
Integrated Marketing Expert Sap America, Inc. Palo Alto, CA Feb 22, 2016 $112,080 -
$190,480
NPO Expert Nokia Solutions and Networks Us LLC Irving, TX Sep 01, 2015 $111,780
Development Expert Amdocs, Inc. Seattle, WA Aug 23, 2015 $110,800
Data Expert The PNC Financial Services Group, Inc. Pittsburgh, PA Jul 11, 2016 $110,000
Balance Sheet Expert The PNC Financial Services Group, Inc. Pittsburgh, PA Jun 27, 2016 $110,000
Demo Solutions Expert Sap America, Inc. Palo Alto, CA Aug 26, 2016 $109,908
Data Feed Expert Tektronix Texas, LLC Plano, TX Aug 31, 2016 $108,452
Development Expert Amdocs Inc. Bothell, WA Aug 07, 2015 $107,566

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Top Skills for An Expert

CustomerServiceSkillsProductKnowledgeProceduresAppleProductsSafetyDataEntryWindowsXPFinancialDeliveryWebSalesGoalsCustomerSatisfactionSQLServerERPTechnicalSupportResourcePhoneCallsInternetCommunicationSkillsSalesFloor

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Top Expert Skills

  1. Customer Service Skills
  2. Product Knowledge
  3. Procedures
You can check out examples of real life uses of top skills on resumes here:
  • Used my customer service skills to assist and help our members whose demographic was mostly the senior community.
  • Exhibited effective communication skills, operational proficiency, product knowledge, and customer service skills.
  • Maintained a library of recovery support and business resumption procedures.
  • Trained fellow employees in Apple products to provide knowledgeable associates to better customer experience.
  • Acted as the liaison with company safety representatives to promote awareness and understanding of safety protocols.

Top Expert Employers

Expert Videos

Careers in Cybersecurity- Expert Advice From BlackHat & DEFCON

Can Wi-Fi transform retail? Expert testimony from Carol Spieckerman - Wi-Fi NOW Episode 26

#HetNetExpo: Ask the HetNet Experts

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