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Operations Associate jobs at Insurance

- 192 jobs
  • Agency Operations Associate

    Confie 4.5company rating

    Baton Rouge, LA jobs

    Pay Range: $15.25 - $16.25 / Hour Our Perks: Generous PTO plans, sick pay, and health benefits Annual bonus based on employment standing* Work from home and hybrid model employment Confie Enablement Fund/ Scholarship Program I-Care Recognition Program Corporate Social Responsibility Program Diversity, Equity, and Inclusion Initiatives Confie Hub and Discount Programs (Gym Membership) Purpose Performs reconciliation of commission statements and funding payables, and resolves account balances Essential Duties & Responsibilities Receives, reviews, and reconciles Agency commission statements to the Agency Management System Records, balances, and reconciles funding payable from Premium Finance Analyzes and resolves customer account balances Compiles and distributes daily, weekly, and monthly carrier transaction reports Identifies discrepancies with commission statements and resolves them by working with appropriate parties and correcting or transacting in the Agency Management System Reviews customer accounts and issues refunds as required Verifies the accuracy of customer refund and return premium checks Performs small balance write-offs as necessary Provides support to the Sales Team as required to ensure customer satisfaction Qualifications and Education Requirements High school diploma or equivalent required Bachelor's degree preferred 1-3 years of experience in insurance, banking, finance, or consumer loan industries required Preferred Skills Basic knowledge of Windows, Internet Explorer, and Microsoft Office Effective oral and written communication skills Ability to thrive in a high-paced setting, work under pressure, and meet required deadlines Strong time management and organizational skills Attention to details Other Duties This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice Notice As permitted by applicable law and from time-to-time, Confie may use a computer system that has elements of artificial intelligence to help make decisions about your employment, including recruitment, hiring, renewal of employment, or the terms and conditions of your employment. Employees with questions about Confie's use of these computer systems should contact Human Resources at ****************************
    $15.3-16.3 hourly Easy Apply 18d ago
  • Claims Operations Associate

    Berkshire Hathaway Guard Insurance Companies 4.4company rating

    Wilkes-Barre, PA jobs

    Good things are happening at Berkshire Hathaway GUARD Insurance Companies. We provide Property & Casualty insurance products and services through a nationwide network of independent agents and brokers. Our companies are all rated A+ “Superior” by AM Best (the leading independent insurance rating organization) and ultimately owned by Warren Buffett's Berkshire Hathaway group - one of the financially strongest organizations in the world! Headquartered in Wilkes-Barre, PA, we employ over 1,000 individuals (and growing) and have offices across the country. Our vision is to be a leading small business insurance provider nationwide. Founded upon an exceptional culture and led by a collaborative and inclusive management team, our company's success is grounded in our core values: accountability, service, integrity, empowerment, and diversity. We are always in search of talented individuals to join our team and embark on an exciting career path! Benefits: We are an equal opportunity employer that strives to maintain a work environment that is welcoming and enriching for all. You'll be surprised by all we have to offer! Competitive compensation Healthcare benefits package that begins on first day of employment 401K retirement plan with company match Enjoy generous paid time off to support your work-life balance plus 9 ½ paid holidays Up to 6 weeks of parental and bonding leave Hybrid work schedule (3 days in the office, 2 days from home) Longevity awards (every 5 years of employment, receive a generous monetary award to be used toward a vacation) Tuition reimbursement after 6 months of employment Numerous opportunities for continued training and career advancement And much more! Responsibilities As a Claims Operations Associate, you'll assist in keeping service standards on track, ensuring regulatory and litigation workflows run smoothly, and equipping adjusters and leaders with accurate, timely operational intelligence.What you'll do: Service compliance & QA Audit callback alerts Track call answer rates and trends Litigation & subpoenas Maintain and publish the Litigation Calendar for the Complex Unit Submit external subpoenas via approved vendors; process external subpoena responses Clinical/UR workflows Prepare Utilization Review determination responses and manage medical-records uploads Cross‑team file movement Build/maintain transfer templates to move files between Complex and Lien units Coverage & Legal Ops support Draft “no coverage” letters in partnership with the Coverage team Review Legal Ops invoices for accuracy and policy alignment Operational overflow handling Process overflow work: adjuster alerts, ISO activity, FROI filings, and related File reviews Coordinate review schedules with leaders and insureds Standardize and collect claim summaries, ensuring completeness ahead of reviews Projects as needed Flex to support priority initiatives and stakeholders when volume or complexity spikes. Qualifications What you'll bring: Experience in Workers' Compensation claims operations or shared services High School Diploma / GED (required) Familiarity with subpoena workflows, litigation calendars, UR determinations, ISO ClaimSearch, and FROI filings Strong data skills (Excel/Sheets: formulas, pivot tables; comfort with dashboards/metrics) Clear, concise writing-especially for coverage letters and executive-facing summaries High ownership, organization, and follow‑through across multiple teams and deadlines Proficiency with Microsoft 365 (Outlook, Teams, SharePoint); ability to learn internal systems quickly Discretion and sound judgment when handling PHI/PII and sensitive claim materials Nice to have: Exposure to CCU/EIU/Lien unit operations and California claims practices Experience coordinating multi‑stakeholder reviews (insureds, counsel, vendors) Basic familiarity with invoice review and coverage analysis
    $41k-65k yearly est. Auto-Apply 12d ago
  • Vendor Operations Associate - Valuations

    Servicelink 4.7company rating

    Moon, PA jobs

    Are you in search of an exciting opportunity to learn and grow in a dynamic new career? If so, ServiceLink, the best in the mortgage industry, invites you to apply for the opening of Vendor Operations Associate, a position which carries the responsibility of efficiently processing Valuation orders. If you are quality-driven and possess excellent communication skills, you may be the ideal candidate for Vendor Operations Associate. Your ability to maintain positive and professional business relationships with vendors and staff will be highly valued by ServiceLink, a company committed to providing on-going training and supporting every employee's motivation to reach career goals. Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future. A DAY IN THE LIFE In this role, you will… · Maintain daily orders which can consist of outbound calls placed to vendors, receipt of inbound calls from vendors, fee management, proper order notation, identification, and appropriate resolution of vendor profile issues. · Manage vendor timelines, appointments and engagement agreements · Relay reminders to vendors re: Quality, turnaround times, website usage, etc. · Provide suggestions as to assist the team with resolving every day operational challenges. WHO YOU ARE You possess … · The ability to maintain a positive and professional business relationship with vendors and internal staff. · Computer literate with the ability to learn software applications · A penchant for excellence. You will use your strong attention to detail to maintain our quality standards · The ability to multitask in a fast-paced environment, especially the ability to meet tight deadlines for our clients Responsibilities · Follow vendor management guidelines for maintaining daily orders which can consist of outbound calls placed to vendors, receipt of inbound calls from vendors, fee management, proper order notation, identification and appropriate resolution of vendor profile issues and handling of transactional issues. · Maintain compliance with Independence Guidelines. · Maintain a positive and professional business relationship with vendors and internal staff. · Manage vendor timelines, appointments, and engagement agreements. · Relay reminders to vendors re: Quality, turnaround times, website usage, etc. · Follow through with established team goals. · Ensure appropriate escalation paths are followed and timely resolution is accomplished. · Communication workflow expectations with consumers and vendors. · Provide suggestions as to assist the team with resolving every day operational challenges. · Attend and participate in regular department meetings and provide feedback when necessary. · Responsible to meet department productivity and quality goals. · Communicate with all stakeholders on a regular basis. · Perform all other duties as assigned. Qualifications · The ability to maintain a positive and professional business relationship with vendors and internal staff. · Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent. · Familiarity with basic Microsoft Office (Outlook, Excel, and Word). · High School diploma or equivalent. · Knowledge of office processes, procedures, and technology. · Computer literate with the ability to learn software applications. Duties require professional verbal and written communication skills and the ability to type 30 wpm. This is normally acquired through one to three years of office experience. · Role requires willingness to work a flexible schedule. We can recommend jobs specifically for you! Click here to get started.
    $58k-97k yearly est. Auto-Apply 8d ago
  • Vendor Operations Associate - Valuations

    Servicelink, a Black Knight Company 4.7company rating

    Moon, PA jobs

    Are you in search of an exciting opportunity to learn and grow in a dynamic new career? If so, ServiceLink, the best in the mortgage industry, invites you to apply for the opening of Vendor Operations Associate, a position which carries the responsibility of efficiently processing Valuation orders. If you are quality-driven and possess excellent communication skills, you may be the ideal candidate for Vendor Operations Associate. Your ability to maintain positive and professional business relationships with vendors and staff will be highly valued by ServiceLink, a company committed to providing on-going training and supporting every employee's motivation to reach career goals. Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future. A DAY IN THE LIFE In this role, you will… * Maintain daily orders which can consist of outbound calls placed to vendors, receipt of inbound calls from vendors, fee management, proper order notation, identification, and appropriate resolution of vendor profile issues. * Manage vendor timelines, appointments and engagement agreements * Relay reminders to vendors re: Quality, turnaround times, website usage, etc. * Provide suggestions as to assist the team with resolving every day operational challenges. WHO YOU ARE You possess … * The ability to maintain a positive and professional business relationship with vendors and internal staff. * Computer literate with the ability to learn software applications * A penchant for excellence. You will use your strong attention to detail to maintain our quality standards * The ability to multitask in a fast-paced environment, especially the ability to meet tight deadlines for our clients Responsibilities * Follow vendor management guidelines for maintaining daily orders which can consist of outbound calls placed to vendors, receipt of inbound calls from vendors, fee management, proper order notation, identification and appropriate resolution of vendor profile issues and handling of transactional issues. * Maintain compliance with Independence Guidelines. * Maintain a positive and professional business relationship with vendors and internal staff. * Manage vendor timelines, appointments, and engagement agreements. * Relay reminders to vendors re: Quality, turnaround times, website usage, etc. * Follow through with established team goals. * Ensure appropriate escalation paths are followed and timely resolution is accomplished. * Communication workflow expectations with consumers and vendors. * Provide suggestions as to assist the team with resolving every day operational challenges. * Attend and participate in regular department meetings and provide feedback when necessary. * Responsible to meet department productivity and quality goals. * Communicate with all stakeholders on a regular basis. * Perform all other duties as assigned. Qualifications * The ability to maintain a positive and professional business relationship with vendors and internal staff.· Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent. · Familiarity with basic Microsoft Office (Outlook, Excel, and Word).· High School diploma or equivalent.· Knowledge of office processes, procedures, and technology. · Computer literate with the ability to learn software applications. Duties require professional verbal and written communication skills and the ability to type 30 wpm. This is normally acquired through one to three years of office experience. · Role requires willingness to work a flexible schedule. Responsibilities · Follow vendor management guidelines for maintaining daily orders which can consist of outbound calls placed to vendors, receipt of inbound calls from vendors, fee management, proper order notation, identification and appropriate resolution of vendor profile issues and handling of transactional issues. · Maintain compliance with Independence Guidelines. · Maintain a positive and professional business relationship with vendors and internal staff. · Manage vendor timelines, appointments, and engagement agreements. · Relay reminders to vendors re: Quality, turnaround times, website usage, etc. · Follow through with established team goals. · Ensure appropriate escalation paths are followed and timely resolution is accomplished. · Communication workflow expectations with consumers and vendors. · Provide suggestions as to assist the team with resolving every day operational challenges. · Attend and participate in regular department meetings and provide feedback when necessary. · Responsible to meet department productivity and quality goals. · Communicate with all stakeholders on a regular basis. · Perform all other duties as assigned.
    $58k-97k yearly est. Auto-Apply 20d ago
  • Vendor Operations Associate - Valuations

    Servicelink 4.7company rating

    Moon, PA jobs

    Are you in search of an exciting opportunity to learn and grow in a dynamic new career? If so, ServiceLink, the best in the mortgage industry, invites you to apply for the opening of Vendor Operations Associate, a position which carries the responsibility of efficiently processing Valuation orders. If you are quality-driven and possess excellent communication skills, you may be the ideal candidate for Vendor Operations Associate. Your ability to maintain positive and professional business relationships with vendors and staff will be highly valued by ServiceLink, a company committed to providing on-going training and supporting every employee's motivation to reach career goals. Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future. A DAY IN THE LIFE In this role, you will… · Maintain daily orders which can consist of outbound calls placed to vendors, receipt of inbound calls from vendors, fee management, proper order notation, identification, and appropriate resolution of vendor profile issues. · Manage vendor timelines, appointments and engagement agreements · Relay reminders to vendors re: Quality, turnaround times, website usage, etc. · Provide suggestions as to assist the team with resolving every day operational challenges. WHO YOU ARE You possess … · The ability to maintain a positive and professional business relationship with vendors and internal staff. · Computer literate with the ability to learn software applications · A penchant for excellence. You will use your strong attention to detail to maintain our quality standards · The ability to multitask in a fast-paced environment, especially the ability to meet tight deadlines for our clients Responsibilities · Follow vendor management guidelines for maintaining daily orders which can consist of outbound calls placed to vendors, receipt of inbound calls from vendors, fee management, proper order notation, identification and appropriate resolution of vendor profile issues and handling of transactional issues. · Maintain compliance with Independence Guidelines. · Maintain a positive and professional business relationship with vendors and internal staff. · Manage vendor timelines, appointments, and engagement agreements. · Relay reminders to vendors re: Quality, turnaround times, website usage, etc. · Follow through with established team goals. · Ensure appropriate escalation paths are followed and timely resolution is accomplished. · Communication workflow expectations with consumers and vendors. · Provide suggestions as to assist the team with resolving every day operational challenges. · Attend and participate in regular department meetings and provide feedback when necessary. · Responsible to meet department productivity and quality goals. · Communicate with all stakeholders on a regular basis. · Perform all other duties as assigned. Qualifications · The ability to maintain a positive and professional business relationship with vendors and internal staff. · Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent. · Familiarity with basic Microsoft Office (Outlook, Excel, and Word). · High School diploma or equivalent. · Knowledge of office processes, procedures, and technology. · Computer literate with the ability to learn software applications. Duties require professional verbal and written communication skills and the ability to type 30 wpm. This is normally acquired through one to three years of office experience. · Role requires willingness to work a flexible schedule.
    $58k-97k yearly est. Auto-Apply 19d ago
  • Life & Health Operations Insights Specialist - Reinsurance / Hybrid

    Swiss Re 4.8company rating

    Fort Wayne, IN jobs

    Join Swiss Re's Life & Health Operations Insights team where role you will drives the optimization of Swiss Re's client data and industry insights to deliver a best-in-class client data analysis and review program that differentiates Swiss Re across the reinsurance landscape. About the Role As a Specialist on the Life & Health Operations Insights team, you will play a key role in supporting data analysis and maintaining high data quality standards. Your responsibilities include contributing to Client Support, Client Audits, Premium Validations, Quality Assurance, and Admin Re activities. You will collaborate within Operations and across the L&H value chain-including Market Units, Valuation, Finance, Experience Studies, Portfolio Management, and Data Management & Insights, ensure accurate and timely information flow. You will assist in identifying early trends, anomalies, and other portfolio or market developments, while contributing to projects that leverage Swiss Re technology tools. This role requires active participation in internal and external meetings and clear, precise communication with team members and stakeholders. A strong understanding of reinsurance administration processes and industry best practices is essential, with an emphasis on applying this knowledge to support team objectives rather than lead initiatives. Key Responsibilities * Understand complex treaty configurations and calculations * Identify issues and propose effective solutions for clients and stakeholders * Collaborate with Operations to develop and implement project plans * Clearly and concisely document findings and solutions * Build expertise with clients and stakeholders * Excellent written and verbal skills * Lead team projects with clients and stakeholders * Fully engage in the work of Insights team, offering support and guidance for Client Support, Client Review, Quality Assurance, and Admin Re * Understand Swiss Re's strategic direction in the marketplace About the Team The L&H Operations Insights team, part of L&H Operations, plays a critical role in driving agility and client-centric solutions. The team manages financial monitoring, ensures key financial controls are met, and performs quality assurance to mitigate and control risks. It monitors the performance of key portfolios and oversees complex data processing to deliver actionable business insights in response to growing market demands and the expanding L&H in-force book. Responsibilities include providing insights and reporting for risk management, tracking operational signals for the Portfolio Health Dashboard (Smart Circle), and delivering KPI inputs for operational and business review meetings with senior management and Market Units. About You You are a motivated professional with a solid background in reinsurance administration, willingness to learn new technologies and processes with strong analytical skills. You adapt to challenges and contribute effectively to team objectives. Key Requirements: * Experience: 3-5 years in insurance/reinsurance with exposure to client audits, premium validation, client accounting, and quality assurance. * Reinsurance Knowledge: Good understanding of administration, treaty interpretation, and familiarity with industry best practices. * Technical Skills: Working knowledge of Swiss Re Life & Health concepts and an understanding of the value chain. * Analytical & Adaptability: Strong analytical skills and openness to learning and applying new tools and technologies. * Autonomy: Ability to manage assigned validations and tasks independently, while providing timely updates and escalating issues when needed. * Organizational Skills: Solid time management and prioritization capabilities. * Collaboration: Ability to work effectively within a team and contribute to initiatives; may assist in mentoring but not lead projects. Additional: Ability to travel as needed. The estimated base salary range for this position is $80,000 to $132,000. The specific salary offered for this, or any given role will take into account a number of factors including but not limited to job location, scope of role, qualifications, complexity/specialization/scarcity of talent, experience, education, and employer budget. At Swiss Re, we take a "total compensation approach" when making compensation decisions. This means that we consider all components of compensation in their totality (such as base pay, short-and long-term incentives, and benefits offered), in setting individual compensation. Our company has a hybrid work model where the expectation is that you will be in the office at least three days per week About Swiss Re Swiss Re is one of the world's leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. We cover both Property & Casualty and Life & Health. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world. Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability. If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience. Swiss Re is an equal opportunity employer. It is our practice to recruit, hire and promote without regard to race, religion, color, national origin, sex, disability, age, pregnancy, sexual orientations, marital status, military status, or any other characteristic protected by law. Decisions on employment are solely based on an individual's qualifications for the position being filled. During the recruitment process, reasonable accommodations for disabilities are available upon request. If contacted for an interview, please inform the Recruiter/HR Professional of the accommodation needed. Keywords: Reference Code: 136046 Nearest Major Market: Fort Wayne Job Segment: Operations Manager, Risk Management, Data Analyst, Data Management, HR, Operations, Finance, Data, Human Resources
    $80k-132k yearly 43d ago
  • Service Operations Associate - 100% Commission | Greenville, NC (SG-882328)

    Strickland Group LLC 3.7company rating

    Greenville, NC jobs

    Job DescriptionAbout The Strickland Group The Strickland Group is a family-driven, vision-first agency backed by a major national carrier. We combine modern tech, AI-assisted systems, and human connection to change how families protect their future. Our mission is simple: serve people and leave them better than we found them. Why this role is different This isn't a corporate seat - it's a pathway to ownership. You'll build your own business while helping families protect their income, eliminate debt, and create generational wealth. We train you, support you, and help you win - whether part-time or full-time. What You'll Do • Contact warm leads (no cold calling) • Help families find the best protection plans • Develop leadership skills • Build a business with unlimited earning potential What We Look For • Coachable individuals hungry for growth • People who want time, freedom, and purpose • Strong communicators • No experience required (training provided) Earning Potential This is a 100% commission opportunity. Part-time: $35K-$75K. Full-time: $85K-$250K+. Top earners exceed $400K+. We hire nationwide, full-time and part-time. If you're ready to build something meaningful, apply today.
    $46k-86k yearly est. 20d ago
  • Private Placement Operations Associate

    M Financial Group 4.3company rating

    Dallas, TX jobs

    M Financial Group is a community of leaders comprising the best and brightest minds in our industry. By combining individuals' expertise and skill, M Financial Group has become a powerful force committed to advancing the interests of our industry, communities, and clients for over 40 years. M's solutions are rooted in the diverse expertise of our team, our collaborative approach to innovation and our comprehensive support. We embrace a progressive, dynamic mindset for every role. M Financial Group provides a professional community that actively supports individuals with diverse backgrounds and perspectives who come together to build and support best-in-class solutions. Role Summary: The Private Placement Operations Associate will be responsible for operational administrative support. This will include creating private placement new business materials, assisting Manager of New Business with the organization and monitoring of documents, Salesforce reporting management, and quality control. Responsibilities: Support new business team with Private Placement Life Insurance (PPLI) application package creation Assist in maintaining Private Placement reports (new business, pending business, production, etc.) Perform biweekly review of PBI database death sweep functions and related research Collect and organize production information and new case tracking Support team's efforts by handling, filing, and updating frequently used folders, materials for new business Monitor internal and external requests for accuracy and timeliness Periodically draft professional correspondence to administrators, Member Firms, insurance carriers, and internal teams Coordinate new business onboarding activities with external partners and internal departments Assist in the development of new white papers, brochures, presentations, and other materials related to PPLI and Magnastar Manage policy records and documentation to ensure case files are complete Review and QC completed forms and policy contracts for accuracy Diligently monitor team inbox for new business activity Assist with member firm training on various new business functions Support inforce policy servicing as needed Assist with additional projects and duties as assigned Qualifications: Experience with Salesforce or other CRM system preferred Excellent written and verbal communication skills Proactive qualities with the willingness to learn Accuracy and attention to detail are critical for success Strong interpersonal skills to effectively communicate and build relationships with team members Able to work, both independently as well as a member of a team Working knowledge of Microsoft Office Suite Job Conditions & Environment: This position is based on-site at our offices in Uptown at the Quad in Dallas, TX with the flexibility to work one day per week remotely Normal office environment/desk assignment Extensive use of PC's, computer terminal, display, keyboard, and mouse Extensive hands-on work with documents, spreadsheets, and other written documents This position description is not intended to be and should not be construed as an all-inclusive list of responsibilities, skills or working conditions associated with this position. While this description is intended to accurately reflect the position's activities and requirements, management reserves the right to modify, add or remove duties as necessary. M Financial is proud to be an equal opportunity workplace.
    $45k-83k yearly est. 60d+ ago
  • Underwriting Operations Associate- A&H

    Swiss Re 4.8company rating

    Kansas City, MO jobs

    About the Team We are a strong, collaborative Operations team with a host of responsibilities that are integral to successfully supporting the Sales and Underwriting teams at Swiss Re. No two days are alike as we navigate a fast-paced environment and adapt to ongoing changes. We work together as a team to help our teammates, train and mentor our new colleagues, and pursue constant improvement. About the Role This Operations position is responsible for performing Underwriting Associate (UA) and Contracts Associate (CA) job functions. These functions include coordinating, analyzing, and inputting data via received Requests for Proposals (RFP), analyzing and preparing contractual applications and policies for sold cases, and various other responsibilities. This opportunity provides reliable and motivated individuals with a detailed understanding of processing Stop Loss. In this role you will: * Process submissions by applying internal software and guidelines, while meeting required turnaround times for both standard and rush requests * Compile, sort and verify information received for completeness * Apply the appropriate SOP's (Standard Operating Procedures) for each task as well as the department Guidelines & Expectations * Work alongside clients to collect missing data required to process the RFP and/or application for contract when necessary * Monitor submission status and follow-up on outstanding documents to finalize * Collaborate with key partners including, but not limited to, Underwriting, Sales, Regulatory Operations and other departments as well as outside producers * Participate in various projects and team meetings * Maintain and update SOP and reference guides as needed * Assemble and revise contracts and contract riders for new and renewing client sales * Partner with compliance and finance teams for resolution of contract issues * Obtain and maintain Master Data Management (MDM) numbers and corresponding information * Review and ensure compliance with applicable state compliance and licensing regulations The position will be location in our Kansas City, MO or Windsor, CT offices. This position requires working West Coast hours regardless of your office location to maintain alignment with our business operations (work day would start at 8:30am or 9am). Our company has a hybrid work model where the expectations is that you will be in the office three days per week on average. About You * Associates degree or equivalent experience in a related field * Strong verbal, written, and analytical skills * Takes personal accountability and able to complete assigned work independently with high accuracy * Adept in Microsoft Outlook, Word, Excel, and PowerPoint * Competency in proofreading and reviewing work * Ability to maintain accurate records and files within a paperless environment * Self-starter with initiative in identifying areas of improvement to processes * Ideal candidates will be proficient in English Additional Comments Peak seasonal periods may require overtime as well as flexibility with scheduled time off. If learning new things excites you and you enjoy contributing to the success of a results-oriented team then we encourage you to apply today! The estimated base salary range for this position is $56,000 to $84,000. The specific salary offered for this or any given role will take into account a number of factors including but not limited to job location, scope of role, qualifications, complexity/specialization/scarcity of talent, experience, education, and employer budget. At Swiss Re, we take a "total compensation approach" when making compensation decisions. This means that we consider all components of compensation in their totality (such as base pay, short-and long-term incentives, and benefits offered), in setting individual compensation. About Swiss Re Corporate Solutions Swiss Re is one of the world's leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage risks, from natural catastrophes and climate change to cybercrime. Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide. We help clients mitigate their risk exposure, whilst our industry-leading claims service provides them with additional peace of mind. Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. Swiss Re Corporate Solutions embraces a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability. If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience. Swiss Re is an equal opportunity employer. It is our practice to recruit, hire and promote without regard to race, religion, color, national origin, sex, disability, age, pregnancy, sexual orientations, marital status, military status, or any other characteristic protected by law. Decisions on employment are solely based on an individual's qualifications for the position being filled. During the recruitment process, reasonable accommodations for disabilities are available upon request. If contacted for an interview, please inform the Recruiter/HR Professional of the accommodation needed. Keywords: Reference Code: 132877 Nearest Major Market: Kansas City Job Segment: Operations Manager, Underwriter, Compliance, Data Management, HR, Operations, Insurance, Legal, Human Resources, Data
    $56k-84k yearly 33d ago
  • Ticket Operations Associates (Limited Term)

    Washington Nationals 4.4company rating

    Washington, DC jobs

    In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. The Ticket Operations Associates will work closely with the Ticket Operations staff in the selling, printing, and distribution of single & group tickets, season packages, and special ticket events and initiatives. The Associates will assist in the processing of internal CRM departmental requests and will be instrumental in the implementation, execution and reporting of Nationals ticket offers, discounts, and promotions through the ProVenue ticketing system. Associates will assist the Ticket Operations Department in providing a wider more intensive service net for our external customers and internal departments. The Ticket Operations Student Associates are expected to always provide exceptional customer service to patrons of Nationals Park. The Associates will be tasked with preparation and set up of the Box Office locations around Nationals Park and be heavily involved with servicing patrons within the Ticket Services Lobby on gamedays. Candidates should possess superior customer service, communication skills, & should have the ability to interpret/diagnose problems in a fast-paced work environment. The Ticket Operations Student Associates will be provided the opportunity to experience the daily and gameday functions of an MLB ticket operations department while also interacting with other departments to help fulfill internal ticketing needs. They must have prior customer service experience as well as be experienced with internet and web-based browsers/searches, MS Office applications such as Excel, Word & PowerPoint. Superior writing/reading comprehension and problem-solving skills are required. Candidates with high level Microsoft Excel proficiency and/or certifications are preferred. Prior experience in the handling and reconciliation of cash is recommended. The Ticket Operations Student Associates will be expected to work long irregular hours, including nights, weekends, and holidays, and the duration of work is from March to October 2026. Essential Duties and Responsibilities: Assist in the processing, printing and distribution of season, group and individual game tickets. Service and interact with customers on a regular basis to help resolve ticketing questions and concerns. Process ticket exchanges in accordance with the Season Ticket Holder Exchange policies. Assist in the generation of reports based on promotions, sales, inventory, etc. Utilize automated ticketing system, Tickets.com ProVenue, to process all internal & external ticket requests. Assist in tracking and reporting discounts and total ticket numbers. Collaborate with other departments within the organization to ensure internal ticketing requests are fulfilled. Support buildout of online ticket offers and promotions through the Nationals website and MLB Ballpark app. Support in supervision and training of seasonal ticket seller staff. Update policies and procedures manual and assist in special projects. Uphold the core integrities of performance, excellence and accountability. Provide customer service support on gamedays in the Ticket Services Lobby. Assist with administrative tasks for the department, i.e. CRM, data entry, updating spreadsheets, filling, scanning, data entry/processing, and general office work. Maintain the cleanliness and organization of common office areas and storage spaces. Aid in the gameday preparation of the box offices including, outfitting supplies, stanchion setup, signage placement, scanning equipment, etc. Other duties as assigned by Ticket Operations staff. Requirements: Minimum Education and Experience Requirements Authorized to work in the United States. Currently enrolled as an undergraduate or graduate student at an accredited college or university and have completed a minimum of 1 semester or have graduated from an accredited college or university within the last 6 months. Minimum cumulative grade point average of 3.0 on a 4.0 scale. Successfully pass a Background Investigation. Minimum of 1-3 years of customer service experience Be available for the entire length of the Student Associate Program (March-Oct 2026). Exhibits strong desire & passion to work in sports and Ticket Operations. Attention to detail including excellent time management and organizational skills. Experience processing and handling cash and/or other payment methods. Excellent organizational abilities to handle multiple tasks, establish priorities, and meet deadlines. An effective communicator both verbally and written with excellent interpersonal skills. Displays initiative in projects while demonstrating the ability to create and thrive in a team environment. Knowledge, Skills, and Abilities necessary to perform essential functions: Prior experience in a customer service/retail environment. Proficiency in typing and computer technical aptitude with the ability to utilize MS Word, Excel & PowerPoint. Computerized ticketing experience, particularly in the Tickets.com ProVenue operating system, is desired yet is not a prerequisite. Fluently bi-lingual in English and Spanish is a plus. Physical/Environmental Requirements Working conditions are normal for an office environment. Work often requires weekend and/or evening work. Job requires employee to function in a high activity and heavily crowded outdoor professional sports venue. Position entails extensive interaction with fans and guests of Nationals Park. May work at heights. Employee will be exposed to inclement weather of varying degrees. While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs. The employee is required to stoop, kneel, crouch, or sit and must lift and/or move up to 45 pounds. Compensation The projected wage rate for this position is $17.95 per hour. Actual pay is based on several factors, including but not limited to the applicant's: qualifications, skills, expertise, education/training, certifications, and other organization requirements. Starting salaries for new employees are frequently not at the top of the applicable salary range. Equal Opportunity Employer: The Nationals are dedicated to offering equal employment and advancement opportunities to all individuals regardless of their race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, disability, or any other protected characteristic under applicable law. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
    $18 hourly 15d ago
  • Customer Operations Associate - 100% Commission | Newport News, VA (SG-777476)

    Strickland Group LLC 3.7company rating

    Newport News, VA jobs

    Job DescriptionAbout The Strickland Group The Strickland Group is a family-driven, vision-first agency backed by a major national carrier. We combine modern tech, AI-assisted systems, and human connection to change how families protect their future. Our mission is simple: serve people and leave them better than we found them. Why this role is different This isn't a corporate seat - it's a pathway to ownership. You'll build your own business while helping families protect their income, eliminate debt, and create generational wealth. We train you, support you, and help you win - whether part-time or full-time. What You'll Do • Contact warm leads (no cold calling) • Help families find the best protection plans • Develop leadership skills • Build a business with unlimited earning potential What We Look For • Coachable individuals hungry for growth • People who want time, freedom, and purpose • Strong communicators • No experience required (training provided) Earning Potential This is a 100% commission opportunity. Part-time: $35K-$75K. Full-time: $85K-$250K+. Top earners exceed $400K+. We hire nationwide, full-time and part-time. If you're ready to build something meaningful, apply today.
    $49k-88k yearly est. 20d ago
  • Operations Associate - People Solutions

    Lockton 4.5company rating

    Kansas City, MO jobs

    * Provide organizational structure to strategic initiatives - including project plans, implementation meetings and communication and rollout strategies - that will contribute to the overall success of our business. * Support large projects and initiatives, providing ideas and supporting execution * Act as a liaison between the Specialty Practices and other functional teams, including Marketing, HR, Finance and Center resources, to align diverse stakeholders and drive Practice-wide decisions. * Organize culturally additive events to roll-out structural changes, align leadership teams and cultivate strong communication across the practice. * Identify opportunities and coordinate implementation of initiatives (in coordination with Specialty Practice leaders) to improve collaboration between Specialty Practice teams. * Act as a proxy and representative of the National People Solutions leadership team during meetings, events and other engagements - including a requirement to be in office 5 days per week in the first year. * Support internal and external communication on behalf of the Specialty Practice leadership team. * Influence the Specialty Practice culture through fostering an environment of positivity, empowerment, trust, collaboration and communication. * Communicate regularly with Specialty Practice leadership on status of key deliverables for strategic initiatives. * Create content and visualizations for presentation materials for strategic initiatives. * Attend strategic meetings and execute on accountability of follow-up items. * Serve as an operations conduit between the Specialty Practices to ensure connectivity on initiatives * Other duties as assigned * #LI-SS1
    $25k-42k yearly est. 3d ago
  • Insurance Operations Associate

    Risk Strategies 4.3company rating

    Maryland jobs

    The Insurance Operations Associate provides support to the administrative team by performing essential clerical tasks and assisting with daily operations. This role focuses on ensuring the smooth functioning of the office environment and enhancing overall productivity. Key Responsibilities: Assist with managing schedules, appointments, and correspondence. Maintain filing systems and organize documents. Prepare basic reports and presentations. Handle incoming calls and direct them appropriately. Support the team with various administrative tasks as needed. Qualifications: High school diploma or equivalent (Associate's degree preferred). 0-2 years of experience in an administrative or support role. Basic computer skills, including proficiency in Microsoft Office Suite. Strong organizational and multitasking abilities. Good communication skills, both written and verbal. Oxford Risk Management Group, LLC was founded in 2010 and continues to provide the highest caliber of captive insurance in the nation. We excel in offering various claims services tailored to Enterprise Risk Management and Limited Lines Captive programs. Risk Strategies is the 9th largest privately held U.S. brokerage firm offering comprehensive risk management advice, insurance and reinsurance placement for property & casualty, employee benefits, private client services, as well as consulting services and financial & wealth solutions. With more than 30 specialty practices, Risk Strategies serves commercial companies, nonprofits, public entities, and individuals, and has access to all major insurance markets. Risk Strategies has over 200 offices and more than 5,500 employees as part of the Accession Risk Management Group family of companies. Industry recognition includes being certified a Great Place to Work and on the Inc. 5000 list as one of America's fastest growing private companies. Risk Strategies is committed to being good stewards for our company, culture, and communities by having a strong focus on Environmental, Social, and Governance issues. At Risk Strategies Company, base pay is one part of our total compensation package, which also includes a comprehensive suite of benefits, including medical, dental, vision, disability, life, and retirement savings, The total compensation for a position may also include other elements dependent on the position offered. The expected base pay range for this position is between $ 32,200.00-50,003.20 annually 15.48-24.04 HRLY. The actual base pay offered may vary depending on multiple individualized factors, including geographical location, education, job-related knowledge, skills, and experience. Risk Strategies is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at Risk Strategies by visiting our careers page: ******************************** Personal information submitted by California applicants in response to a job posting is subject to Risk Strategies' California Job Applicant Privacy Notice.
    $37k-65k yearly est. Auto-Apply 60d+ ago
  • Operations Specialist

    Amwins Group 4.8company rating

    Scottsdale, AZ jobs

    Join Our Team as an Operations Specialist at Stealth Partner Group, an Amwins Group Company! Are you ready to take the next step in your career? Join Stealth Partner Group, an Amwins Group Company, as an Operations Specialist. Operation Specialists ensure accurate and comprehensive data entry, including all financial configurations. You'll serve as a liaison between the Sales team and the Premium Department to ensure proper setup for premium processing, compensation, and overall payment readiness. Based in Scottsdale, AZ, this in-office position offers flexibility to work from home up to 2 days a week, after completing training. Why Choose Amwins? At Amwins, we value our team members and offer a range of benefits to enhance your work experience: Flexibility: Enjoy a hybrid work environment with flexible scheduling options. Comprehensive Benefits: Access a competitive benefits package from day one, including generous Paid Time Off (PTO) and paid holidays. Continual Learning: Thrive in a collaborative, education-focused work environment. Annual Bonus Program: Earn incentives through our performance-based bonus program, designed to reward you for achieving key goals and contributing to the company's success. Learn more about us at stealthpartnergroup.com and amwins.com. Responsibilities: As an Operations Specialist within our Account Management department, you will: Workflow Coordination: Support Account Management by overseeing the final implementation of sold cases within the Account Management department. Data Integrity Oversight: Maintain and audit internal systems to ensure data accuracy across client records, contracts, and reporting tools. Sold Forms: Log all sold forms for entry into Amlink & Stealth App, including New Cases, Renewals, and updates. Implementation: Complete implementation by entering information found on sold forms into the system. Quality Assurance: Review sold form data against information entered into the system to identify discrepancies and escalate to internal parties for resolution. Process Optimization: Identify opportunities to streamline operational processes and implement improvements. Document Management: Organize and maintain electronic files, including maintaining accurate records of operational procedures and ensuring compliance with internal policies and external regulations. Premium File Management: Manage all premium files, including online and manual file set-up by the client and the plan year. Operational Support: Act as a liaison between Account Managers and internal teams to ensure client case is built and bound correctly. Reporting & Analytics: Maintain operational dashboards and performance metrics for client accounts. Cross-Functional Coordination: Collaborate with Finance and Account Management to resolve operational issues. Ensuring alignment between cross-functional teams. Issue Resolution: Triage, track and resolve implementation documents and system entry issues quickly and efficiently. Escalations: Escalate complex issues to appropriate stakeholders with clear documentation. Adaptability and Team Collaboration: Handle other projects and duties as assigned, displaying adaptability and strong collaboration skills. Qualifications: To excel in this role, you'll need: Relevant Experience: At least 1 year of experience in operations, client services, or administrative support is required. Education: A Bachelor's Degree in Business Administration, Operations Management, or a related field is strongly preferred. Industry Knowledge: Experience working in the insurance industry and/or at a Carrier or Third-Party Administrator is a plus. Eagerness to Learn: A passion for learning our business model and understanding the products we work with is a necessity. Organization and Attention to Detail: Excellent organization skills and attention to detail are required. Teamwork Skills: Strong teamwork skills with the ability to collaborate cooperatively with various staff members. Multi-tasking Ability: Ability to multi-task and actively manage/prioritize workloads in a high-volume environment. Communication Skills: Ability to effectively communicate, both written and verbally, with internal and external parties. Technical Proficiency: Proficient in Microsoft Office programs (Word, Excel, Outlook, etc.). The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    $31k-41k yearly est. 48d ago
  • Business Banking Treasury Operations Specialist

    Farmers Insurance Federal Credit Union 3.7company rating

    Burbank, CA jobs

    Farmers Insurance Federal Credit Union (FIGFCU) is building a best-in-class business banking platform-and we're looking for a dynamic, operations-minded individual to help bring it to life. As the Business Banking & Treasury Operations Specialist, you'll be the resident expert on how our core banking system (Fiserv DNA) powers treasury and cash management services for our growing business member base. This is a rare opportunity to help shape the operational backbone of a high-impact program. You'll partner across teams to deliver digital-first, scalable, and member-centric treasury solutions like ACH origination, wires, positive pay, and escrow/IOLTA accounts. If you're a systems-savvy operations pro who thrives on building from the ground up-this is your moment. Key Responsibilities Serve as the internal operations expert for our core banking platform as it relates to business account products and treasury services. Lead operational development and implementation for cash management features, including: ACH origination and file processing Wire transfers and investigations Positive pay and fraud mitigation tools Sweep accounts and business account hierarchies Escrow and IOLTA account management Partner with digital banking teams (e.g., Lumin) to ensure front-end functionality is aligned with core capabilities. Develop and refine SOPs and workflows for business account onboarding, servicing, and exception handling. Ensure operational compliance with relevant regulations (e.g., Reg E, BSA/AML, NACHA, crow compliance) Support business banking initiatives including new product design, operational scalability, and systems integration. Lead or contribute to operational readiness for post-digital conversion features such as activity billing and account analysis. What You Bring 5+ years of experience in financial institution operations with a focus on business banking, treasury services, or commercial deposits. Strong working knowledge of core banking platform (Fiserv DNA preferred), including product configuration, data fields, and back-office processing. Experience supporting digital delivery of business banking services-especially ACH, wires, RDC, and positive pay. Strong knowledge of business account types and requirements Familiarity with business member needs and the unique operational aspects of escrow and IOLTA accounts. Ability to translate business needs into technical and process requirements. Self-starter who thrives in a build-from-scratch environment. Creative problem-solver who navigates ambiguity with confidence and care. Member-first mindset-you design with the business member in mind at every step. Data-driven and detail-oriented-you look for patterns, optimize for scale, and catch what others might miss. Collaborative communicator-you work across teams with clarity, purpose, and a get-it-done attitude. Why FIGFCU? At Farmers Insurance Federal Credit Union, we believe in bold thinking, building for the future, and making banking better for our members. As we expand our business banking capabilities, you'll have a unique opportunity to shape a modern, nimble, and meaningful operation from the inside out.
    $48k-77k yearly est. 17d ago
  • Claim Operations Specialist

    Travelers Insurance Company 4.4company rating

    Rancho Cordova, CA jobs

    **Who Are We?** Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. **Job Category** Claim **Compensation Overview** The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. **Salary Range** $45,400.00 - $74,900.00 **Target Openings** 1 **What Is the Opportunity?** Under moderate supervision, this position is responsible for partnering with claim professionals to assist customers. Responsibilities within the team include building customer relationships, completing financial transactions, updating and managing important business information, and handling numerous other duties and projects. This position does not manage others. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. **What Will You Do?** + CUSTOMER ENGAGEMENT: Serves as a customer service representative for the claim department by promptly and professionally addressing customer questions and concerns, which may include: Triage and route callers to the appropriate department; Answers claim status and payment questions. + CLAIM OPERATIONAL SERVICE AND PARTNERSHIPS: Partners with claim professionals in multiple departments to assist with the timely resolution of claims, which may include: Properly documents claim files, including notes and diaries, Requests reports and records, and reviews medical bills, mail and wage statements. Prints and prepares claim documents for legal and medical reviews. Reports and assigns claims, and transitions closed files to and from off-site storage. Receives, sorts, scans, and uploads incoming mail, and processes out-going mail. Orders, receives and distributes supplies and/or equipment. + CLAIM PAYMENTS AND EXPENSE PROCESSING: Ensures the proper handling of financial transactions to include: Processes and issues claim payments including outside vendor invoices, attorney expenses, and medical processing fees. Processes and documents returned checks, voided checks and credits. Ensures timeliness and accuracy of all check processing. + DATA AND INFORMATION MANAGEMENT: Maintains accurate records and information management, such as: Prepares, generates and reviews reports using the most effective technology. Updates data discrepancies identified in reports and systems. Uses management information data to prepare line of business or financial reports. Prepares operational reports for claim professionals and managers. Accurately documents pending and completed work activities using appropriate systems. + FINANCIAL CONTROLS AND ASSESSMENTS: Assists with claim center financial standards, including: Performs underlying controls and effectively communicates findings. Assesses the reasonableness of data as well as identifying discrepancies, including reconciliations. Assesses the effectiveness of financial controls. Prepares data entries in accordance with established standards. + May require lifting items up to 20 pounds (occasionally). + Perform other duties as assigned. **What Will Our Ideal Candidate Have?** + Experience utilizing computer technology such as Microsoft Office, e-mail, Web-enabled applications, and database software. + ACCOUNTABILITY: Takes ownership and responsibility for actions and outcomes, performance and results. + ANALYTICAL THINKING: Ability to analyze and compare information to understand issues and explore alternative solutions. + CHANGE MANAGEMENT/RESILIENCE: Ability to remain energized and focused in the face of ambiguity, change or strenuous demands. + COMMUNICATION SKILLS: Verbal and written communication skills. + JUDGMENT/DECISION MAKING: Ability to exercise sound judgment and make decisions. + RELATIONSHIP MANAGEMENT: Ability to seek out, build, foster and maintain productive working relationships to meet goals and achieve results. **What is a Must Have?** + High School Diploma or GED. + 1 year of service-related work experience OR Bachelor's Degree. **What Is in It for You?** + **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment. + **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. + **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. + **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. + **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. **Employment Practices** Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (*******************) so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit ******************************************************** .
    $45.4k-74.9k yearly 47d ago
  • Claim Operations Specialist

    The Travelers Companies 4.4company rating

    Rancho Cordova, CA jobs

    Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Claim Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. Salary Range $45,400.00 - $74,900.00 Target Openings 1 What Is the Opportunity? Under moderate supervision, this position is responsible for partnering with claim professionals to assist customers. Responsibilities within the team include building customer relationships, completing financial transactions, updating and managing important business information, and handling numerous other duties and projects. This position does not manage others. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. What Will You Do? * CUSTOMER ENGAGEMENT: Serves as a customer service representative for the claim department by promptly and professionally addressing customer questions and concerns, which may include: Triage and route callers to the appropriate department; Answers claim status and payment questions. * CLAIM OPERATIONAL SERVICE AND PARTNERSHIPS: Partners with claim professionals in multiple departments to assist with the timely resolution of claims, which may include: Properly documents claim files, including notes and diaries, Requests reports and records, and reviews medical bills, mail and wage statements. Prints and prepares claim documents for legal and medical reviews. Reports and assigns claims, and transitions closed files to and from off-site storage. Receives, sorts, scans, and uploads incoming mail, and processes out-going mail. Orders, receives and distributes supplies and/or equipment. * CLAIM PAYMENTS AND EXPENSE PROCESSING: Ensures the proper handling of financial transactions to include: Processes and issues claim payments including outside vendor invoices, attorney expenses, and medical processing fees. Processes and documents returned checks, voided checks and credits. Ensures timeliness and accuracy of all check processing. * DATA AND INFORMATION MANAGEMENT: Maintains accurate records and information management, such as: Prepares, generates and reviews reports using the most effective technology. Updates data discrepancies identified in reports and systems. Uses management information data to prepare line of business or financial reports. Prepares operational reports for claim professionals and managers. Accurately documents pending and completed work activities using appropriate systems. * FINANCIAL CONTROLS AND ASSESSMENTS: Assists with claim center financial standards, including: Performs underlying controls and effectively communicates findings. Assesses the reasonableness of data as well as identifying discrepancies, including reconciliations. Assesses the effectiveness of financial controls. Prepares data entries in accordance with established standards. * May require lifting items up to 20 pounds (occasionally). * Perform other duties as assigned. What Will Our Ideal Candidate Have? * Experience utilizing computer technology such as Microsoft Office, e-mail, Web-enabled applications, and database software. * ACCOUNTABILITY: Takes ownership and responsibility for actions and outcomes, performance and results. * ANALYTICAL THINKING: Ability to analyze and compare information to understand issues and explore alternative solutions. * CHANGE MANAGEMENT/RESILIENCE: Ability to remain energized and focused in the face of ambiguity, change or strenuous demands. * COMMUNICATION SKILLS: Verbal and written communication skills. * JUDGMENT/DECISION MAKING: Ability to exercise sound judgment and make decisions. * RELATIONSHIP MANAGEMENT: Ability to seek out, build, foster and maintain productive working relationships to meet goals and achieve results. What is a Must Have? * High School Diploma or GED. * 1 year of service-related work experience OR Bachelor's Degree. What Is in It for You? * Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment. * Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. * Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. * Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. * Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit *********************************************************
    $45.4k-74.9k yearly 43d ago
  • Specialist, Claim Operations

    Travelers Insurance Company 4.4company rating

    West Bridgewater, MA jobs

    **Who Are We?** Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. **Job Category** Claim **Compensation Overview** The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. **Salary Range** $45,400.00 - $74,900.00 **Target Openings** 1 **What Is the Opportunity?** Under moderate supervision, this position is responsible for partnering with claim professionals to assist customers. Responsibilities within the team include building customer relationships, completing financial transactions, updating and managing important business information, and handling numerous other duties and projects. This position does not manage others. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. **What Will You Do?** + CUSTOMER ENGAGEMENT: Serves as a customer service representative for the claim department by promptly and professionally addressing customer questions and concerns, which may include: Triage and route callers to the appropriate department; Answers claim status and payment questions. + CLAIM OPERATIONAL SERVICE AND PARTNERSHIPS: Partners with claim professionals in multiple departments to assist with the timely resolution of claims, which may include: Properly documents claim files, including notes and diaries, Requests reports and records, and reviews medical bills, mail and wage statements. Prints and prepares claim documents for legal and medical reviews. Reports and assigns claims, and transitions closed files to and from off-site storage. Receives, sorts, scans, and uploads incoming mail, and processes out-going mail. Orders, receives and distributes supplies and/or equipment. + CLAIM PAYMENTS AND EXPENSE PROCESSING: Ensures the proper handling of financial transactions to include: Processes and issues claim payments including outside vendor invoices, attorney expenses, and medical processing fees. Processes and documents returned checks, voided checks and credits. Ensures timeliness and accuracy of all check processing. + DATA AND INFORMATION MANAGEMENT: Maintains accurate records and information management, such as: Prepares, generates and reviews reports using the most effective technology. Updates data discrepancies identified in reports and systems. Uses management information data to prepare line of business or financial reports. Prepares operational reports for claim professionals and managers. Accurately documents pending and completed work activities using appropriate systems. + FINANCIAL CONTROLS AND ASSESSMENTS: Assists with claim center financial standards, including: Performs underlying controls and effectively communicates findings. Assesses the reasonableness of data as well as identifying discrepancies, including reconciliations. Assesses the effectiveness of financial controls. Prepares data entries in accordance with established standards. + May require lifting items up to 20 pounds (occasionally). + Perform other duties as assigned. **What Will Our Ideal Candidate Have?** + Experience utilizing computer technology such as Microsoft Office, e-mail, Web-enabled applications, and database software. + ACCOUNTABILITY: Takes ownership and responsibility for actions and outcomes, performance and results. + ANALYTICAL THINKING: Ability to analyze and compare information to understand issues and explore alternative solutions. + CHANGE MANAGEMENT/RESILIENCE: Ability to remain energized and focused in the face of ambiguity, change or strenuous demands. + COMMUNICATION SKILLS: Verbal and written communication skills. + JUDGMENT/DECISION MAKING: Ability to exercise sound judgment and make decisions. + RELATIONSHIP MANAGEMENT: Ability to seek out, build, foster and maintain productive working relationships to meet goals and achieve results. **What is a Must Have?** + High School Diploma or GED. + 1 year of service-related work experience OR Bachelor's Degree. **What Is in It for You?** + **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment. + **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. + **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. + **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. + **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. **Employment Practices** Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (*******************) so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit ******************************************************** .
    $45.4k-74.9k yearly 12d ago
  • Specialist, Claim Operations

    The Travelers Companies 4.4company rating

    West Bridgewater, MA jobs

    Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Claim Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. Salary Range $45,400.00 - $74,900.00 Target Openings 1 What Is the Opportunity? Under moderate supervision, this position is responsible for partnering with claim professionals to assist customers. Responsibilities within the team include building customer relationships, completing financial transactions, updating and managing important business information, and handling numerous other duties and projects. This position does not manage others. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. What Will You Do? * CUSTOMER ENGAGEMENT: Serves as a customer service representative for the claim department by promptly and professionally addressing customer questions and concerns, which may include: Triage and route callers to the appropriate department; Answers claim status and payment questions. * CLAIM OPERATIONAL SERVICE AND PARTNERSHIPS: Partners with claim professionals in multiple departments to assist with the timely resolution of claims, which may include: Properly documents claim files, including notes and diaries, Requests reports and records, and reviews medical bills, mail and wage statements. Prints and prepares claim documents for legal and medical reviews. Reports and assigns claims, and transitions closed files to and from off-site storage. Receives, sorts, scans, and uploads incoming mail, and processes out-going mail. Orders, receives and distributes supplies and/or equipment. * CLAIM PAYMENTS AND EXPENSE PROCESSING: Ensures the proper handling of financial transactions to include: Processes and issues claim payments including outside vendor invoices, attorney expenses, and medical processing fees. Processes and documents returned checks, voided checks and credits. Ensures timeliness and accuracy of all check processing. * DATA AND INFORMATION MANAGEMENT: Maintains accurate records and information management, such as: Prepares, generates and reviews reports using the most effective technology. Updates data discrepancies identified in reports and systems. Uses management information data to prepare line of business or financial reports. Prepares operational reports for claim professionals and managers. Accurately documents pending and completed work activities using appropriate systems. * FINANCIAL CONTROLS AND ASSESSMENTS: Assists with claim center financial standards, including: Performs underlying controls and effectively communicates findings. Assesses the reasonableness of data as well as identifying discrepancies, including reconciliations. Assesses the effectiveness of financial controls. Prepares data entries in accordance with established standards. * May require lifting items up to 20 pounds (occasionally). * Perform other duties as assigned. What Will Our Ideal Candidate Have? * Experience utilizing computer technology such as Microsoft Office, e-mail, Web-enabled applications, and database software. * ACCOUNTABILITY: Takes ownership and responsibility for actions and outcomes, performance and results. * ANALYTICAL THINKING: Ability to analyze and compare information to understand issues and explore alternative solutions. * CHANGE MANAGEMENT/RESILIENCE: Ability to remain energized and focused in the face of ambiguity, change or strenuous demands. * COMMUNICATION SKILLS: Verbal and written communication skills. * JUDGMENT/DECISION MAKING: Ability to exercise sound judgment and make decisions. * RELATIONSHIP MANAGEMENT: Ability to seek out, build, foster and maintain productive working relationships to meet goals and achieve results. What is a Must Have? * High School Diploma or GED. * 1 year of service-related work experience OR Bachelor's Degree. What Is in It for You? * Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment. * Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. * Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. * Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. * Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit *********************************************************
    $45.4k-74.9k yearly 12d ago
  • Operations Specialist

    Aegis Security Insurance 4.2company rating

    Conway, AR jobs

    Aegis General Energy, a division of Aegis General Insurance Agency, a wholly owned subsidiary of K2 Insurance Services, LLC, is seeking a full-time Operations Specialist to join its team at its headquarters in Conway, Arkansas. Aegis Group offers a diversified national platform of specialty insurance programs. Acquired by San Diego-based K2 Insurance Services in 2013, Aegis continues to expand its product offerings and distribution by developing new insurance programs and increasing the number and geographic diversity of its marketing, sales, and support staff. Aegis offers the opportunity to join an established company in growth mode. Our pay and benefits program includes a competitive hourly pay rate, medical, dental, and vision insurance; paid time-off in year of hire and 401(k) with employer match. Pay Range: $18 - $20 USD Hourly Job Description Operation Specialist - AEGIS GENERAL ENERGY Operation Specialist duties could include but not limited to the following; Will be required to work in-office at the Conway Office in a hybrid capacity. Provide best-in-class service and response times to our select agency partners Data Entry into multiple internet-based systems Answer incoming calls Answer all emails in a Timely Matter Assist in the day-to-day operations as assigned Policy Issuance ,taking underwriting binds and putting into policies Issue Federal and State Filings, issues the filings per state requirements Process Endorsements, work within IMS to issue endorsements Work all Errors for the DMV, bound accounts and all insurance is sent to the local DMV, some manual entries, requires work within multiple sites Issue Cancellation and Non-renewals Gather Driver Information for additional Drivers, gather information for underwriting, data entry into IMS system. Soft Skills Required: Must have precise and exceptional attention to detail, with an innate capacity for organization Must be able to work within strict deadlines Ability to multi-task and work within several systems at once, while prioritizing important and pressing tasks Must be timely in responsiveness to emails, requests and completing tasks Have a high level of self-motivation to work with a team and get tasks completed Excellent verbal and written communication Utilize time management abilities in a fast-paced, high volume environment Ability to work in a customer service and driven environment. Ability to resolve moderately complex problems and work in high pressure situations Consistent dependability, promptness, and excellent people skills Strong time management skills that allows the ability to complete own job and the backup for other team members Hard Skills Required: Use Microsoft Office software, (e.g. Outlook, Word and Excel) Excellent computer skills including typing proficiency, Microsoft Office proficiency with an emphasis in Excel spreadsheets Experience: Minimum of 2 years' experience as a commercial CSR for a commercial lines insurance agency or 2 years' experience as a underwriting assistant at an MGA or Insurance Company Compensation: Aegis General Energy offers the opportunity to join an established company in growth mode. Our compensation program includes competitive pay; medical, dental, and vision insurance; paid time-off in year of hire; and 401(k) with employer match. Send your resume to Cynthia Burleson @ ********************************
    $18-20 hourly Auto-Apply 48d ago

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