Processor jobs at Insurance

The Contribution Accounting Processor provides account reconciliation and resolves customer inquiries for assigned Trusts ensuring compliance with associated plans and company guidelines. "Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by /Role." Key Duties and Responsibilities Handles customer inquiries via telephone, electronic modes, and in-person for billing questions to stakeholders such as employers, providers, auditors, or client representatives. Processes COBRA payments, self-pay payments, refund requests, and cash receipts. Receives and processes new employer contracts. Maintains and updates existing contracts. Prepares and processes incoming and outgoing contribution reports; reconciles reports to payments. Researches discrepancies, credits, retro-payments and problems; contacts employers regarding discrepancies. Submits deposits, requests stop payments, and reconciles batch files making corrections when needed. Performs delinquency and payroll audit processing to include reporting, follow-up, and preparation for entry into computer system. Reviews, researches, corrects, and balances month end edit reports. Performs other duties as assigned. Minimum Qualifications High school diploma or GED. Six months of related work experience such as third-party administrator processing, bookkeeping, finance, banking, or accounting. Proficiency with MS Office tools and applications. Computer literate with ability to learn new applications and systems. Preferred Qualifications Experience working in a healthcare environment or a third-party benefits administrator. Bilingual English/Spanish verbal and written communication skills. Proficiency with 10 key calculations. *Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job. Duties, responsibilities and activities may change at any time with or without notice. Working Conditions/Physical Effort Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. May be required to work remotely based on business needs. Disability Accommodation Consistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruiting Department at ******************************, and we would be happy to assist you. Zenith American Solutions Real People. Real Solutions. National Reach. Local Expertise. We are currently looking for a dedicated, energetic employee with the necessary skills, initiative, and personality, along with the desire to get the most out of their working life, to help us be our best every day. Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide. The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011. By combining resources, best practices and scale, the new organization is even stronger and better than before. We believe the best way to realize our better systems for better service philosophy is to hire the best employees. We're always looking for talented individuals who share our dedication to high-quality work, exceptional service and mutual respect. If you're interested in working in an environment where people - employees and clients - really matter, consider bringing your talents to Zenith American! We realize the importance a comprehensive benefits program to our employees and their families. As part of our total compensation package, we offer an array of benefits including health, vision, and dental coverage, a retirement savings 401(k) plan with company match, paid time off (PTO), great opportunities for growth, and much, much more!

Are you looking to make an impactful difference in your work, yourself, and your community? Why settle for just a job when you can land a career? At ICW Group, we are hiring team members who are ready to use their skills, curiosity, and drive to be part of our journey as we strive to transform the insurance carrier space. We're proud to be in business for over 50 years, and its change agents like yourself that will help us continue to deliver our mission to create the best insurance experience possible. Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for ten consecutive years as a Top 50 performing P&C organization offering the stability of a large, profitable and growing company combined with a focus on all things people. It's our team members who make us an employer of choice and the vibrant company we are today. We strive to make both our internal and external communities better everyday! Learn more about why you want to be here! PURPOSE OF THE JOB The purpose of this job is to serve as the first point of contact to process new injuries reported by customers. This position exists to ensure that initial requests from customers are handled thoughtfully and thoroughly, while following Company standards and procedures. ESSENTIAL DUTIES AND RESPONSIBILITIES Provides excellent customer service as the first point of contact for customers. * Provides customer care and service to insureds. * Answers all incoming inquiry calls directed by general switchboard. * Receives and intakes new initial claim documentation either via phone, e-mail, or fax and enters into claim systems. * Responds to insureds in a timely manner. * Directs questions to the appropriate contact in the department. Inputs new claims into enterprise resource planning (ERP) system as well as creates written documentation including physical file for manual storage. * Reviews insurance policy information to determine coverage. * Completes data entry for all first reports of injury. * Determines severity of injuries and advises the appropriate levels of staff within standard operating procedures. Communicates with insureds, agents, internal and external stakeholders, as necessary. * Assists examiners in contacting insureds or other involved persons to obtain missing or incomplete information to process claim. * Receives and/or returns telephone calls as directed by claim examiner. * Responds to insureds, agents or outside participants, as directed. * Processes incoming mail and other administrative duties relating to claims. SUPERVISORY RESPONSIBILITIES This role does not have supervisory responsibilities. EDUCATION AND EXPERIENCE High school diploma or general education degree (GED) required. Minimum 1 year of related experience and/or training; or, equivalent combination of education and experience. CERTIFICATES, LICENSES, REGISTRATIONS None required. KNOWLEDGE AND SKILLS Working knowledge or familiarity with customer service techniques, principles and practices. Insurance industry understanding, a plus. Ability to read, write and comprehend simple instructions, short correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. PHYSICAL REQUIREMENTS Office environment - no specific or unusual physical or environmental demands and employees are regularly required to sit, walk, stand, talk, and hear. WORK ENVIRONMENT This position operates in an office environment and requires the frequent use of a computer, telephone, copier, and other standard office equipment. We are currently not offering employment sponsorship for this opportunity #LI-Hybrid #LI-JM1 The current range for this position is $19.58 - $30.88 This range is exclusive of fringe benefits and potential bonuses. If hired at ICW Group, your final base salary compensation will be determined by factors unique to each candidate, including experience, education and the location of the role and considers employees performing substantially similar work. WHY JOIN ICW GROUP? * Challenging work and the ability to make a difference * You will have a voice and feel a sense of belonging * We offer a competitive benefits package, with generous medical, dental, and vision plans as well as 401K retirement plans and company match * Bonus potential for all positions * Paid Time Off with an accrual rate of 5.23 hours per pay period (equal to 17 days per year) * 11 paid holidays throughout the calendar year * Want to continue learning? We'll support you 100% ICW Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. ICW Group will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law. ___________________ Job Category Claims

**Who Are We?** Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. **Job Category** Technology **Compensation Overview** The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. **Salary Range** $99,100.00 - $163,400.00 **Target Openings** 1 **What Is the Opportunity?** We are seeking a highly skilled ITSM Process SME with expertise in Incident, Problem, and Change Management, emphasizing data analysis. The ideal candidate will enhance production engineering practices by supporting Problem and Change Management and analyzing ITSM process data. In this role you will serve as the primary point of accountability for management and stakeholders, ensuring the adoption and integration of ITSM processes to achieve corporate goals. Independent and critical thinking are a must as you will plan and execute process activities and collaborate with many levels within the organization to meet established cost, time and quality objectives. Apply ITSM knowledge, skills, tools and techniques to all deliverables, process and systems to meet or exceed stakeholder expectations. High impacting Incident management, root cause analysis and driving other groups to find root causes as well as being part of the change management processes. Proficiency in data analysis and process improvement. This role operates with general oversight and with the expectation of taking the lead in the ITSM space. **What Will You Do?** + **Data Analysis** : Develop and implement data observations from ITSM and associated data sources to provide actionable insights for improved experiences. + **Problem Management** : Facilitate root cause analysis and ensure timely resolution of problems to prevent recurrence. + **Production Engineering Practices** : Collaborate with teams on implementing and improving production engineering practices. Ensure alignment of engineering practices with ITSM processes. Engage with Software Engineering chapter for identified improvement opportunities. + **ServiceNow Expertise** : Act as the Subject Matter Expert (SME) for ServiceNow, providing guidance and support to the team. Leverage ServiceNow capabilities to enhance ITSM processes and workflows. Work with enterprise ServiceNow team on practices + **Process Improvement and Mindset** : Identify areas for process improvement and implement best practices to enhance efficiency and effectiveness. Develop and maintain process documentation to ensure consistency and compliance. Leverage Artificial Intelligence (AI) as appropriate. + **Incumbent may have responsibility for one or more of the following:** + **Analytics and Reporting Management:** Performs analysis, design and integration of business intelligence and reporting application throughout the life cycle with a focus on development and implementation. Performs technical, hand-on role in developing and designing solutions involving multiple data sources, data warehouse, presentation and reporting technologies. + **Incident Management** : Develops MTTR (Mean Time to Resolve) and trending reporting, identifies key data and process improvements related to incidents. + Implements action plans to eliminate future incidents and escalates to senior management as appropriate. + Opens problems and, on a monthly basis, generates an overview of incident information to identify problems. + **Problem Management:** Analyzes Incident/Problem report summaries for trends, incomplete solutions, high profile users, and business critical services. Reviews resolved problems for permanent solutions and potential future problems. + **Change Management** : Develops change management policy and process recommendations. Develops instructions and training in support of change management. + Conducts post-implementation change incident review analysis and process audits. Produces and Packages Key Performance indicators to Process and Portfolio Owners and Senior Management. + **Configuration Management** : Provides mentorship to and oversight for Configuration Coordinators. Ensures Change, Release and Configuration Management policies and processes are understood and properly utilized. + Produces and maintains the Configuration Management plan and design documentation. + **Release Management:** Partners with Project Managers to create project plans for infrastructure release projects. Identifies requirements for implementation resources. + Monitors and confirms Request for Change orders are created, approved appropriately, successful production checkout and status updates are accurate. + **Service Request Management** : Works with service owners to drive process correction and create new processes.Works with appropriate partners to ensure appropriate requests are created and delivered. + Identifies and clarifies requirements for implementation - confirms proper implementation. + Input/submit Service Requests, Project Records, Change Controls, and Work Orders to support various internal services. + **Capacity Managemen** t:Plan, monitors, supports, and reports system and solution capacity, performance measurement, and forecast for the Technology organization. Participates in forecasting future service capacity requirements. + **Service Level Management** :Defines, negotiates and implements Operational Level Agreements (OLAs) for internal IT departments and Underpinning Contracts (UCs) for internal IT and external service providers. Ensures that service levels are met. + Assists in determining availability requirements from the business. Review IT Service and component availability to identify unacceptable levels. + **Availability Management** :Establishes measures and reporting of availability, reliability, and maintainability. Monitors and investigates any availability issues. + Helps set strategic direction for team and assigns work where applicable. + Perform other duties as assigned. **What Will Our Ideal Candidate Have?** + Three years of experience as an ITSM Practitioner preferred. + Specific knowledge of purpose and benefits associated with good ITSM processes and their interaction with other processes in an organization preferred. + Familiarity with Six Sigma, ITIL, Capability Maturity Model Integration (CMMi) and/or other process improvement frameworks, methodologies and best practices preferred. + ITIL Service Management Foundation Certification or equivalent experience preferred. **Problem Solving and Decision Making:** + Demonstrates sound analytic and diagnostic skills dealing with issues that are loosely defined and/or where information is available but must be further manipulated. + Once decisions are made, is able to follow and direct action to implement intended results. + Breaks a problem down to manageable pieces and implements effective, timely solutions. + Openly and directly confronts conflict until resolved. **Team Orientation:** + Strong customer orientation with excellent oral and written communication skills. + Builds relationships with peers to achieve objectives. Working to build relationships with other departments to work as one team. + Balances team and individual responsibilities. + Exhibits objectivity and openness to others' views. + Gives and welcomes feedback. + Puts success of team above self. + Expert ability to work in a highly matrix environment. **Leadership:** + Supports a distinct business unit or several smaller functions. + Responsibilities are assigned with some latitude for setting priorities and decision-making using established policies and procedures. Results are reviewed with next level manager for clarification and direction before proceeding. **Planning and Project Management:** + Works with the project manager/manager in identifying those projects tasks that are most important, establishes clear priorities and understands the larger picture. + Anticipates and effectively responds to changes in workload and resources. **Financial Impact:** + Understands, has input to the budget process, and shares responsibility for cost-effective expense control of assigned projects. Is responsible for important and confidential information. **What is a Must Have?** + High school diploma or equivalent required. + Two years of experience in Technology or IT Service Management role required. **What Is in It for You?** + **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment. + **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. + **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. + **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. + **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. **Employment Practices** Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (*******************) so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit ******************************************************** .

Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Technology Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. Salary Range $99,100.00 - $163,400.00 Target Openings 1 What Is the Opportunity? We are seeking a highly skilled ITSM Process SME with expertise in Incident, Problem, and Change Management, emphasizing data analysis. The ideal candidate will enhance production engineering practices by supporting Problem and Change Management and analyzing ITSM process data. In this role you will serve as the primary point of accountability for management and stakeholders, ensuring the adoption and integration of ITSM processes to achieve corporate goals. Independent and critical thinking are a must as you will plan and execute process activities and collaborate with many levels within the organization to meet established cost, time and quality objectives. Apply ITSM knowledge, skills, tools and techniques to all deliverables, process and systems to meet or exceed stakeholder expectations. High impacting Incident management, root cause analysis and driving other groups to find root causes as well as being part of the change management processes. Proficiency in data analysis and process improvement. This role operates with general oversight and with the expectation of taking the lead in the ITSM space. What Will You Do? * Data Analysis: Develop and implement data observations from ITSM and associated data sources to provide actionable insights for improved experiences. * Problem Management: Facilitate root cause analysis and ensure timely resolution of problems to prevent recurrence. * Production Engineering Practices: Collaborate with teams on implementing and improving production engineering practices. Ensure alignment of engineering practices with ITSM processes. Engage with Software Engineering chapter for identified improvement opportunities. * ServiceNow Expertise: Act as the Subject Matter Expert (SME) for ServiceNow, providing guidance and support to the team. Leverage ServiceNow capabilities to enhance ITSM processes and workflows. Work with enterprise ServiceNow team on practices * Process Improvement and Mindset: Identify areas for process improvement and implement best practices to enhance efficiency and effectiveness. Develop and maintain process documentation to ensure consistency and compliance. Leverage Artificial Intelligence (AI) as appropriate. * Incumbent may have responsibility for one or more of the following: * Analytics and Reporting Management: Performs analysis, design and integration of business intelligence and reporting application throughout the life cycle with a focus on development and implementation. Performs technical, hand-on role in developing and designing solutions involving multiple data sources, data warehouse, presentation and reporting technologies. * Incident Management: Develops MTTR (Mean Time to Resolve) and trending reporting, identifies key data and process improvements related to incidents. * Implements action plans to eliminate future incidents and escalates to senior management as appropriate. * Opens problems and, on a monthly basis, generates an overview of incident information to identify problems. * Problem Management: Analyzes Incident/Problem report summaries for trends, incomplete solutions, high profile users, and business critical services. Reviews resolved problems for permanent solutions and potential future problems. * Change Management: Develops change management policy and process recommendations. Develops instructions and training in support of change management. * Conducts post-implementation change incident review analysis and process audits. Produces and Packages Key Performance indicators to Process and Portfolio Owners and Senior Management. * Configuration Management: Provides mentorship to and oversight for Configuration Coordinators. Ensures Change, Release and Configuration Management policies and processes are understood and properly utilized. * Produces and maintains the Configuration Management plan and design documentation. * Release Management: Partners with Project Managers to create project plans for infrastructure release projects. Identifies requirements for implementation resources. * Monitors and confirms Request for Change orders are created, approved appropriately, successful production checkout and status updates are accurate. * Service Request Management: Works with service owners to drive process correction and create new processes.Works with appropriate partners to ensure appropriate requests are created and delivered. * Identifies and clarifies requirements for implementation - confirms proper implementation. * Input/submit Service Requests, Project Records, Change Controls, and Work Orders to support various internal services. * Capacity Management:Plan, monitors, supports, and reports system and solution capacity, performance measurement, and forecast for the Technology organization. Participates in forecasting future service capacity requirements. * Service Level Management:Defines, negotiates and implements Operational Level Agreements (OLAs) for internal IT departments and Underpinning Contracts (UCs) for internal IT and external service providers. Ensures that service levels are met. * Assists in determining availability requirements from the business. Review IT Service and component availability to identify unacceptable levels. * Availability Management:Establishes measures and reporting of availability, reliability, and maintainability. Monitors and investigates any availability issues. * Helps set strategic direction for team and assigns work where applicable. * Perform other duties as assigned. What Will Our Ideal Candidate Have? * Three years of experience as an ITSM Practitioner preferred. * Specific knowledge of purpose and benefits associated with good ITSM processes and their interaction with other processes in an organization preferred. * Familiarity with Six Sigma, ITIL, Capability Maturity Model Integration (CMMi) and/or other process improvement frameworks, methodologies and best practices preferred. * ITIL Service Management Foundation Certification or equivalent experience preferred. Problem Solving and Decision Making: * Demonstrates sound analytic and diagnostic skills dealing with issues that are loosely defined and/or where information is available but must be further manipulated. * Once decisions are made, is able to follow and direct action to implement intended results. * Breaks a problem down to manageable pieces and implements effective, timely solutions. * Openly and directly confronts conflict until resolved. Team Orientation: * Strong customer orientation with excellent oral and written communication skills. * Builds relationships with peers to achieve objectives. Working to build relationships with other departments to work as one team. * Balances team and individual responsibilities. * Exhibits objectivity and openness to others' views. * Gives and welcomes feedback. * Puts success of team above self. * Expert ability to work in a highly matrix environment. Leadership: * Supports a distinct business unit or several smaller functions. * Responsibilities are assigned with some latitude for setting priorities and decision-making using established policies and procedures. Results are reviewed with next level manager for clarification and direction before proceeding. Planning and Project Management: * Works with the project manager/manager in identifying those projects tasks that are most important, establishes clear priorities and understands the larger picture. * Anticipates and effectively responds to changes in workload and resources. Financial Impact: * Understands, has input to the budget process, and shares responsibility for cost-effective expense control of assigned projects. Is responsible for important and confidential information. What is a Must Have? * High school diploma or equivalent required. * Two years of experience in Technology or IT Service Management role required. What Is in It for You? * Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment. * Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. * Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. * Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. * Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit *********************************************************

PHP Agency Addison, TX About PHP PHP is a life insurance field marketing organization, founded in 2009 by visionary entrepreneur Patrick Bet David. PHP partners with leading insurance and annuity carriers to offer a comprehensive basket of insurance products to a diverse client base. PHP provides part-time or fulltime opportunities to individuals pursuing careers as life insurance agent. PHP passionately serves people through a field sales force comprised of thousands of licensed agents deployed nationwide in offices they independently own and operate. PHP's headquarters office is in Addison, Texas (Dallas metroplex). The company was acquired in 2022 and is now a proud part of the Integrity family. Job Summary This position is responsible for data entry, research and calculate monthly, quarterly, and annual commissions from various insurance carriers to be distributed to our dedicated servicing agents. The Commissions Processor is focused on ensuring accuracy, timely completion, and the highest level of customer service to our internal and external clients. Primary Responsibilities: * Reconcile and resolve discrepancies in revenue assignments and commission pay * Handles research tasks and error resolution, communicates with our field agents and internal departments to resolve problems * Ensure adequate troubleshooting and resolution during high-volume periods * Process field agents commission payments using a third-party payroll system to ensure timely pay * Assist field agents via phone/email with commission related inquiries as necessary and provide outstanding customer service * Additional duties as required by business needs Primary Skills & Requirements: * 1+ year in a customer-centric business environment * Associate or bachelor's Degree a plus * Excellent Customer Service and communication skills required (both written and oral) * Detail oriented and excellent time management * Skillful in using the following programs including, but not limited to: Microsoft Office programs such as Excel, Word, and Outlook. * Ability to learn internal CRM and external life insurance-related applications. * Solid MS Excel knowledge and working with large amounts of data * Excellent math aptitude and organizational skills required * 1099 Independent Contractor payroll experience a plus but not required * Previous experience with commissions a plus Benefits Available * Medical/Dental/Vision Insurance * 401(k) Retirement Plan * Paid Holidays * PTO * Community Service PTO * FSA/HSA * Life Insurance * Short-Term and Long-Term Disability About Integrity Integrity is one of the nation's leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead. Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you'll love, and we'll love you back. We're proud of the work we do and the culture we've built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind. Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are - in person, over the phone or online. Integrity's employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com. Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.

Our West Trenton Medical Services Administration team is in search of a Billing Processor. Reporting to the designated supervisor, the Billing Processor is responsible and accountable to review assigned billing statements on a daily basis. This exciting opportunity is great for someone who is highly organized and enjoys working in a fast-paced environment. Job Responsibilities Audit and process medical bills within statutory timeframes, by following medical coding guidelines and department policies and procedures Verify correct payee and provider information and ensure that all bills that meet audit criteria are routed immediately for audit purposes. Communicate with claims personnel relating to complex issues regarding authorizations, pre-certifications and compensability. Apply state fee schedules when appropriate Review and respond to MSA QC (Quality Control) issues including current billing questions, retroactive billing concerns, stops and reimbursement requests. Research and respond by telephone/email to provider inquiries regarding billing issues in a timely manner Required Qualifications and Experience A medical background with billing/coding experience or education is required Knowledge of CPT (Current Procedural Terminology) and ICD-10 codes required Multi-state knowledge for Workers' Compensation and/or Personal Auto (PIP) a plus Strong communication skills, including writing, speaking and active listening Ability to learn quickly, work in fast paced environment and adapt to change Organization, time management and prioritization abilities Strong interpersonal and customer service skills Ability to balance priorities by responding to customer concerns while performing thorough investigations of all issues encountered Multi-tasking, problem-solving and decision-making abilities Effective computer skills and ability to work in multiple systems Ability to work independently High School Diploma or GED required Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.

**Who Are We?** Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. **Job Category** Technology **Compensation Overview** The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. **Salary Range** $99,100.00 - $163,400.00 **Target Openings** 1 **What Is the Opportunity?** We are seeking a highly skilled ITSM Process SME with expertise in Incident, Problem, and Change Management, emphasizing data analysis. The ideal candidate will enhance production engineering practices by supporting Problem and Change Management and analyzing ITSM process data. In this role you will serve as the primary point of accountability for management and stakeholders, ensuring the adoption and integration of ITSM processes to achieve corporate goals. Independent and critical thinking are a must as you will plan and execute process activities and collaborate with many levels within the organization to meet established cost, time and quality objectives. Apply ITSM knowledge, skills, tools and techniques to all deliverables, process and systems to meet or exceed stakeholder expectations. High impacting Incident management, root cause analysis and driving other groups to find root causes as well as being part of the change management processes. Proficiency in data analysis and process improvement. This role operates with general oversight and with the expectation of taking the lead in the ITSM space. **What Will You Do?** + **Data Analysis** : Develop and implement data observations from ITSM and associated data sources to provide actionable insights for improved experiences. + **Problem Management** : Facilitate root cause analysis and ensure timely resolution of problems to prevent recurrence. + **Production Engineering Practices** : Collaborate with teams on implementing and improving production engineering practices. Ensure alignment of engineering practices with ITSM processes. Engage with Software Engineering chapter for identified improvement opportunities. + **ServiceNow Expertise** : Act as the Subject Matter Expert (SME) for ServiceNow, providing guidance and support to the team. Leverage ServiceNow capabilities to enhance ITSM processes and workflows. Work with enterprise ServiceNow team on practices + **Process Improvement and Mindset** : Identify areas for process improvement and implement best practices to enhance efficiency and effectiveness. Develop and maintain process documentation to ensure consistency and compliance. Leverage Artificial Intelligence (AI) as appropriate. + **Incumbent may have responsibility for one or more of the following:** + **Analytics and Reporting Management:** Performs analysis, design and integration of business intelligence and reporting application throughout the life cycle with a focus on development and implementation. Performs technical, hand-on role in developing and designing solutions involving multiple data sources, data warehouse, presentation and reporting technologies. + **Incident Management** : Develops MTTR (Mean Time to Resolve) and trending reporting, identifies key data and process improvements related to incidents. + Implements action plans to eliminate future incidents and escalates to senior management as appropriate. + Opens problems and, on a monthly basis, generates an overview of incident information to identify problems. + **Problem Management:** Analyzes Incident/Problem report summaries for trends, incomplete solutions, high profile users, and business critical services. Reviews resolved problems for permanent solutions and potential future problems. + **Change Management** : Develops change management policy and process recommendations. Develops instructions and training in support of change management. + Conducts post-implementation change incident review analysis and process audits. Produces and Packages Key Performance indicators to Process and Portfolio Owners and Senior Management. + **Configuration Management** : Provides mentorship to and oversight for Configuration Coordinators. Ensures Change, Release and Configuration Management policies and processes are understood and properly utilized. + Produces and maintains the Configuration Management plan and design documentation. + **Release Management:** Partners with Project Managers to create project plans for infrastructure release projects. Identifies requirements for implementation resources. + Monitors and confirms Request for Change orders are created, approved appropriately, successful production checkout and status updates are accurate. + **Service Request Management** : Works with service owners to drive process correction and create new processes.Works with appropriate partners to ensure appropriate requests are created and delivered. + Identifies and clarifies requirements for implementation - confirms proper implementation. + Input/submit Service Requests, Project Records, Change Controls, and Work Orders to support various internal services. + **Capacity Managemen** t:Plan, monitors, supports, and reports system and solution capacity, performance measurement, and forecast for the Technology organization. Participates in forecasting future service capacity requirements. + **Service Level Management** :Defines, negotiates and implements Operational Level Agreements (OLAs) for internal IT departments and Underpinning Contracts (UCs) for internal IT and external service providers. Ensures that service levels are met. + Assists in determining availability requirements from the business. Review IT Service and component availability to identify unacceptable levels. + **Availability Management** :Establishes measures and reporting of availability, reliability, and maintainability. Monitors and investigates any availability issues. + Helps set strategic direction for team and assigns work where applicable. + Perform other duties as assigned. **What Will Our Ideal Candidate Have?** + Three years of experience as an ITSM Practitioner preferred. + Specific knowledge of purpose and benefits associated with good ITSM processes and their interaction with other processes in an organization preferred. + Familiarity with Six Sigma, ITIL, Capability Maturity Model Integration (CMMi) and/or other process improvement frameworks, methodologies and best practices preferred. + ITIL Service Management Foundation Certification or equivalent experience preferred. **Problem Solving and Decision Making:** + Demonstrates sound analytic and diagnostic skills dealing with issues that are loosely defined and/or where information is available but must be further manipulated. + Once decisions are made, is able to follow and direct action to implement intended results. + Breaks a problem down to manageable pieces and implements effective, timely solutions. + Openly and directly confronts conflict until resolved. **Team Orientation:** + Strong customer orientation with excellent oral and written communication skills. + Builds relationships with peers to achieve objectives. Working to build relationships with other departments to work as one team. + Balances team and individual responsibilities. + Exhibits objectivity and openness to others' views. + Gives and welcomes feedback. + Puts success of team above self. + Expert ability to work in a highly matrix environment. **Leadership:** + Supports a distinct business unit or several smaller functions. + Responsibilities are assigned with some latitude for setting priorities and decision-making using established policies and procedures. Results are reviewed with next level manager for clarification and direction before proceeding. **Planning and Project Management:** + Works with the project manager/manager in identifying those projects tasks that are most important, establishes clear priorities and understands the larger picture. + Anticipates and effectively responds to changes in workload and resources. **Financial Impact:** + Understands, has input to the budget process, and shares responsibility for cost-effective expense control of assigned projects. Is responsible for important and confidential information. **What is a Must Have?** + High school diploma or equivalent required. + Two years of experience in Technology or IT Service Management role required. **What Is in It for You?** + **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment. + **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. + **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. + **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. + **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. **Employment Practices** Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (*******************) so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit ******************************************************** .

Title: Retirement Benefits Processor Department: Pension Union: Teamster 853 Grade: 4 The Retirement Benefits Processor performs technical and administrative duties associated with the processing and verification of participants' retirement benefit inquiries and applications in accordance with Company policies, regulatory requirements, and plan guidelines. "Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by /Role." Key Duties and Responsibilities Maintains current knowledge of assigned Plan(s). Processes retirement benefit applications; verifies the accuracy of information, researches or investigates past service, related credits, and insurance deductions. Responds to inquiries from participants, beneficiaries, and union representatives, directly or indirectly, regarding retirement benefits. Determines benefit eligibility and requests necessary documentation from unions, employers, and the Social Security Administration to expedite processing. Initiates and prepares correspondence to participants, beneficiaries, employers and others regarding general account information, retirement benefit history, and monthly retirement benefits. Performs data entry and corrections to update members' information. Updates retirement data in appropriate information systems. Assists with special projects as requested by management. Performs other duties as assigned. Minimum Qualifications High school diploma or GED. Six months experience working in a professional environment. Highly developed sense of integrity and commitment to customer satisfaction. Ability to read, analyze, and interpret general business materials, technical procedures, benefit plans and regulations. Ability to communicate clearly and professionally, both verbally and in writing. Strong understanding of discretion and the appropriate handling of sensitive information. Solid organization skills with an attention to detail. Ability to calculate figures and amounts such as discounts, interest, proportions, and percentages. Computer proficiency including MS Office tools and applications. Preferred Qualifications Bilingual English and Spanish, based on location needs. Prior retirement plan administration experience. *Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job. Duties, responsibilities and activities may change at any time with or without notice. Working Conditions/Physical Effort Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Disability Accommodation Consistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruiting Department at ******************************, and we would be happy to assist you. Please note that in compliance with certain state law, we are displaying salary. This rate is intended for hires into this location. Compensation: $22.00-26.48/hr Zenith American Solutions Real People. Real Solutions. National Reach. Local Expertise. We are currently looking for a dedicated, energetic employee with the necessary skills, initiative, and personality, along with the desire to get the most out of their working life, to help us be our best every day. Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide. The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011. By combining resources, best practices and scale, the new organization is even stronger and better than before. We believe the best way to realize our better systems for better service philosophy is to hire the best employees. We're always looking for talented individuals who share our dedication to high-quality work, exceptional service and mutual respect. If you're interested in working in an environment where people - employees and clients - really matter, consider bringing your talents to Zenith American! We realize the importance a comprehensive benefits program to our employees and their families. As part of our total compensation package, we offer an array of benefits including health, vision, and dental coverage, a retirement savings 401(k) plan with company match, paid time off (PTO), great opportunities for growth, and much, much more!

This role is responsible for working with the licensing team to ensure timely and accurate processing of license renewals for Integrity's subsidiaries and various designated principals. Primary Responsibilities: * Manage processing of license renewals and applications to ensure timely and accurate submissions. * Assist with important administrative tasks related to licensing. * Work with partner offices and subject matter experts to resolve questions and understand nuances related to any license renewals. * Reach out to 3rd party vendors and state offices as needed, to determine any process changes, and to finalize correct as needed any license renewal submissions. * Send out required documents to partner offices for license renewals; receive and review required documentation; enter and submit documentation to 3rd party vendors. * Work with 3rd party vendors to help file and maintain license documentation for all new and existing partner offices. * Document and update contact information for each partner office * Update and maintain Standard Operating Procedure (SOP) forms and playbooks for common activities. Primary Skills & Requirements: * High School diploma required. * College degree preferred. * 3+ of administrative experience preferred. * 1+ of licensing experience a plus * Insurance industry experience preferred. * Exhibit sound and accurate judgement, includes the appropriate people in the decision-making process. * Convey a friendly, positive attitude while always maintaining professionalism. * Strong customer service skills to respond promptly to customer needs. * Ability to demonstrate accuracy and thoroughness; provide analysis of application to ensure a quality output. * Follow policies and procedures to complete administrative tasks correctly and timely. * Supports organization's goals and values. * Maintain confidentiality. * Attention to detail with strong prioritization skills. * Flexibility and ability to multitask. About Integrity Integrity is one of the nation's leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead. Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you'll love, and we'll love you back. We're proud of the work we do and the culture we've built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind. Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are - in person, over the phone or online. Integrity's employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com. Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.

Job Description Since 1960, Investors Heritage has offered life insurance and annuity products that help individuals plan for retirement and preserve their legacies. Headquartered in Frankfort, Kentucky and licensed in nearly every U.S. state, we combine deep regional roots with a national presence-delivering forward-thinking, tech-enabled solutions grounded in the old-fashioned value of personal service. In 2018, Investors Heritage was acquired by Aquarian Holdings as its flagship insurance carrier. Aquarian, a diversified global holding company with a strategic portfolio of insurance and asset management solutions, provides us with additional financial expertise, strategic leadership and a strong capital base. With the backing of Aquarian, success of our products and our solid partnerships, we've entered a period of strategic growth and innovation - earning multiple recognitions as one of the fastest growing life and annuity insurers in the country. And we're not stopping there. We continue to innovate sensibly to meet the changing needs of the market, build relationships with our partners and deliver exceptional service to our clients. Having that kind of foundation - one built on reliability, consistency, and quality - grounds everything we do at Investors Heritage. We're looking for talented, driven individuals who want to grow with us. We are looking for a full-time Premium Accounting Processor. In this role, you will process premium payments, support agents and customers, and ensure accurate recordkeeping in a deadline-driven environment. The ideal candidate is reliable, detail-oriented, and customer-focused, with the ability to work independently as well as collaboratively. Bookkeeping, banking, or other financial services experience is a plus. This position requires being on-site at the Investors Heritage home office in Frankfort, Kentucky. Job Duties: Provide friendly and professional service to support company values Assist customers and agents by phone with inquiries and requests Handle correspondence via email, fax and mail Organize and maintain records from print, fax, email Enter and update data accurately in company systems Scan and upload documents into electronic records system Process customer payments Perform other job duties as assigned Job Requirements: At least 2 years of office experience Experience with Microsoft Office (Word, Outlook and Excel preferred) Strong written, verbal and interpersonal communication skills Reliable and self-motivated; able to work independently and collaboratively Proven ability to multi-task and navigate multiple computer applications High attention to detail and accuracy

Since 1960, Investors Heritage has offered life insurance and annuity products that help individuals plan for retirement and preserve their legacies. Headquartered in Frankfort, Kentucky and licensed in nearly every U.S. state, we combine deep regional roots with a national presence-delivering forward-thinking, tech-enabled solutions grounded in the old-fashioned value of personal service. In 2018, Investors Heritage was acquired by Aquarian Holdings as its flagship insurance carrier. Aquarian, a diversified global holding company with a strategic portfolio of insurance and asset management solutions, provides us with additional financial expertise, strategic leadership and a strong capital base. With the backing of Aquarian, success of our products and our solid partnerships, we've entered a period of strategic growth and innovation - earning multiple recognitions as one of the fastest growing life and annuity insurers in the country. And we're not stopping there. We continue to innovate sensibly to meet the changing needs of the market, build relationships with our partners and deliver exceptional service to our clients. Having that kind of foundation - one built on reliability, consistency, and quality - grounds everything we do at Investors Heritage. We're looking for talented, driven individuals who want to grow with us. We are looking for a full-time Premium Accounting Processor. In this role, you will process premium payments, support agents and customers, and ensure accurate recordkeeping in a deadline-driven environment. The ideal candidate is reliable, detail-oriented, and customer-focused, with the ability to work independently as well as collaboratively. Bookkeeping, banking, or other financial services experience is a plus. This position requires being on-site at the Investors Heritage home office in Frankfort, Kentucky. Job Duties: Provide friendly and professional service to support company values Assist customers and agents by phone with inquiries and requests Handle correspondence via email, fax and mail Organize and maintain records from print, fax, email Enter and update data accurately in company systems Scan and upload documents into electronic records system Process customer payments Perform other job duties as assigned Job Requirements: At least 2 years of office experience Experience with Microsoft Office (Word, Outlook and Excel preferred) Strong written, verbal and interpersonal communication skills Reliable and self-motivated; able to work independently and collaboratively Proven ability to multi-task and navigate multiple computer applications High attention to detail and accuracy

Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Technology Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. Salary Range $99,100.00 - $163,400.00 Target Openings 1 What Is the Opportunity? We are seeking a highly skilled ITSM Process SME with expertise in Incident, Problem, and Change Management, emphasizing data analysis. The ideal candidate will enhance production engineering practices by supporting Problem and Change Management and analyzing ITSM process data. In this role you will serve as the primary point of accountability for management and stakeholders, ensuring the adoption and integration of ITSM processes to achieve corporate goals. Independent and critical thinking are a must as you will plan and execute process activities and collaborate with many levels within the organization to meet established cost, time and quality objectives. Apply ITSM knowledge, skills, tools and techniques to all deliverables, process and systems to meet or exceed stakeholder expectations. High impacting Incident management, root cause analysis and driving other groups to find root causes as well as being part of the change management processes. Proficiency in data analysis and process improvement. This role operates with general oversight and with the expectation of taking the lead in the ITSM space. What Will You Do? * Data Analysis: Develop and implement data observations from ITSM and associated data sources to provide actionable insights for improved experiences. * Problem Management: Facilitate root cause analysis and ensure timely resolution of problems to prevent recurrence. * Production Engineering Practices: Collaborate with teams on implementing and improving production engineering practices. Ensure alignment of engineering practices with ITSM processes. Engage with Software Engineering chapter for identified improvement opportunities. * ServiceNow Expertise: Act as the Subject Matter Expert (SME) for ServiceNow, providing guidance and support to the team. Leverage ServiceNow capabilities to enhance ITSM processes and workflows. Work with enterprise ServiceNow team on practices * Process Improvement and Mindset: Identify areas for process improvement and implement best practices to enhance efficiency and effectiveness. Develop and maintain process documentation to ensure consistency and compliance. Leverage Artificial Intelligence (AI) as appropriate. * Incumbent may have responsibility for one or more of the following: * Analytics and Reporting Management: Performs analysis, design and integration of business intelligence and reporting application throughout the life cycle with a focus on development and implementation. Performs technical, hand-on role in developing and designing solutions involving multiple data sources, data warehouse, presentation and reporting technologies. * Incident Management: Develops MTTR (Mean Time to Resolve) and trending reporting, identifies key data and process improvements related to incidents. * Implements action plans to eliminate future incidents and escalates to senior management as appropriate. * Opens problems and, on a monthly basis, generates an overview of incident information to identify problems. * Problem Management: Analyzes Incident/Problem report summaries for trends, incomplete solutions, high profile users, and business critical services. Reviews resolved problems for permanent solutions and potential future problems. * Change Management: Develops change management policy and process recommendations. Develops instructions and training in support of change management. * Conducts post-implementation change incident review analysis and process audits. Produces and Packages Key Performance indicators to Process and Portfolio Owners and Senior Management. * Configuration Management: Provides mentorship to and oversight for Configuration Coordinators. Ensures Change, Release and Configuration Management policies and processes are understood and properly utilized. * Produces and maintains the Configuration Management plan and design documentation. * Release Management: Partners with Project Managers to create project plans for infrastructure release projects. Identifies requirements for implementation resources. * Monitors and confirms Request for Change orders are created, approved appropriately, successful production checkout and status updates are accurate. * Service Request Management: Works with service owners to drive process correction and create new processes.Works with appropriate partners to ensure appropriate requests are created and delivered. * Identifies and clarifies requirements for implementation - confirms proper implementation. * Input/submit Service Requests, Project Records, Change Controls, and Work Orders to support various internal services. * Capacity Management:Plan, monitors, supports, and reports system and solution capacity, performance measurement, and forecast for the Technology organization. Participates in forecasting future service capacity requirements. * Service Level Management:Defines, negotiates and implements Operational Level Agreements (OLAs) for internal IT departments and Underpinning Contracts (UCs) for internal IT and external service providers. Ensures that service levels are met. * Assists in determining availability requirements from the business. Review IT Service and component availability to identify unacceptable levels. * Availability Management:Establishes measures and reporting of availability, reliability, and maintainability. Monitors and investigates any availability issues. * Helps set strategic direction for team and assigns work where applicable. * Perform other duties as assigned. What Will Our Ideal Candidate Have? * Three years of experience as an ITSM Practitioner preferred. * Specific knowledge of purpose and benefits associated with good ITSM processes and their interaction with other processes in an organization preferred. * Familiarity with Six Sigma, ITIL, Capability Maturity Model Integration (CMMi) and/or other process improvement frameworks, methodologies and best practices preferred. * ITIL Service Management Foundation Certification or equivalent experience preferred. Problem Solving and Decision Making: * Demonstrates sound analytic and diagnostic skills dealing with issues that are loosely defined and/or where information is available but must be further manipulated. * Once decisions are made, is able to follow and direct action to implement intended results. * Breaks a problem down to manageable pieces and implements effective, timely solutions. * Openly and directly confronts conflict until resolved. Team Orientation: * Strong customer orientation with excellent oral and written communication skills. * Builds relationships with peers to achieve objectives. Working to build relationships with other departments to work as one team. * Balances team and individual responsibilities. * Exhibits objectivity and openness to others' views. * Gives and welcomes feedback. * Puts success of team above self. * Expert ability to work in a highly matrix environment. Leadership: * Supports a distinct business unit or several smaller functions. * Responsibilities are assigned with some latitude for setting priorities and decision-making using established policies and procedures. Results are reviewed with next level manager for clarification and direction before proceeding. Planning and Project Management: * Works with the project manager/manager in identifying those projects tasks that are most important, establishes clear priorities and understands the larger picture. * Anticipates and effectively responds to changes in workload and resources. Financial Impact: * Understands, has input to the budget process, and shares responsibility for cost-effective expense control of assigned projects. Is responsible for important and confidential information. What is a Must Have? * High school diploma or equivalent required. * Two years of experience in Technology or IT Service Management role required. What Is in It for You? * Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment. * Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. * Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. * Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. * Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit *********************************************************

Responsible for the accurate and timely processing of claims. Logistics: PGBA - one of BlueCross BlueShield's South Carolina subsidiary companies Location: This position is full-time (40-hours/week) Monday-Friday from 8am-5pm in a typical office environment. This role is located on-site at 17 Technology Cir., Columbia, SC, 29203. Government Clearance: This position requires the ability to obtain a security clearance, which requires applicants to be a U.S. Citizen. What You'll Do: Researches and processes claims according to business regulation, internal standards and processing guidelines. Verifies the coding of procedure and diagnosis codes. Resolves system edits, audits and claims errors through research and use of approved references and investigative sources. Coordinates with internal departments to work edits and deferrals, updating the patient identification, other health insurance, provider identification and other files as necessary. To Qualify for This Position, You'll Need the Following: Required Education: High School Diploma or equivalent Required Skills and Abilities: Strong analytical, organizational and customer service skills. Strong oral and written communication skills. Proficient spelling, punctuation and grammar skills. Good judgment skills. Basic business math skills. Required Software and Tools: Basic office equipment. We Prefer That You Have the Following: Preferred Work Experience: 1 year-of experience in a healthcare or insurance environment. Preferred Skills and Abilities: Ability to use complex mathematical calculations. Preferred Software and Other Tools: Proficient in word processing and spreadsheet applications. Proficient in database software. Our Comprehensive Benefits Package Includes the Following: We offer our employees great benefits and rewards. You will be eligible to participate in the benefits for the first of the month following 28 days of employment. Subsidized health plans, dental and vision coverage 401k retirement savings plan with company match Life Insurance Paid Time Off (PTO) On-site cafeterias and fitness centers in major locations Education Assistance Service Recognition National discounts to movies, theaters, zoos, theme parks and more What We Can Do for You: We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company. What To Expect Next: After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. Equal Employment Opportunity Statement BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations. We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company. If you need special assistance or an accommodation while seeking employment, please email ************************ or call ************, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis. We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information. Some states have required notifications. Here's more information.

Are you someone who can work well within a set time frame and can you work with required expectations that are set for a definite deadline? Do you have experience with the closing of files? Are you familiar with working with policy rejected documents? Do you have the experience resolving post-closing issues in a timely manner? ServiceLink, one of the top providers in the mortgage services industry, seeks an individual like you. If you possess these skills, now is the time to join our team and become a part of something big. The ideal candidate with escrow experience is highly preferred. Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future. A DAY IN THE LIFE In this role, you will… · Responsible to coordinate the closing of files assigned to you within a required timeline and coordination of all aspects involved with the finalizing of the closing process · Be responsible for preparation and accuracy and closing documents in accordance with state requirements and client instructions · Ensure company's two-hour turnaround time commitment to clients is met by monitoring and prioritizing work in progress reports · Review title commitment for clearance and to assure all items are counted for including but not limited to updating payoffs, taxes and HOA · Secure lender, seller and/or broker approval of loan closing documents · Confirm closing dates, location, documentation, and funds due at closing with borrowers WHO YOU ARE You possess … · Proven work experience within the real estate industry and/or a vendor management service company · Proven exceptional Customer Service · A working knowledge of real estate titles, deed preparation and closings · Excellent follow through and organizational skills · High energy and have a positive attitude · The ability to use and have advanced computer skills and are proficient in the Microsoft software products Responsibilities · Responsible for daily reports, schedules, funding, policies, rejected documents and any other assigned reports by managers · Responsible for preparation and accuracy and closing documents in accordance with state requirements and client instructions · Review title commitment to assure all items are accounted for including but not limited to updating payoffs, taxes and HOA , review effective date schedule within company policy guidelines · Engage lender, seller and/or broker approval of loan closing documents and provide requested docs · Address inquiries from client, seller, buyer, agents, internal staff and Asset Management Company professionally and in a timely manner · Maintain professional communication with team members, team leader, management, clients (internal & external) · Confirm closing dates, location, documentation, and funds due at closing with all parties · Ensure all funding conditions have been met in accordance with state and client instructions · Deed Preparation within client timelines and specifications · Cut checks to all payees and wire funds to the seller within client directed timelines · Confirm file set up with disbursements · Resolve post close issues in a timely manner, including lender, recording and policy rejects · Resolve rejected documents · Customer service · Attend and participate in bi-weekly team meetings, be on time and be prepared for these meetings · Perform all other duties as assigned Qualifications · High School diploma or equivalent required. · Practical work experience within real estate industry/and or a vendor management servicing company · Working knowledge of real estate titles, deed preparation and closing · Proven customer service skills · Must be able to use and have advanced computer skills and be proficient in the Microsoft software products We can recommend jobs specifically for you! Click here to get started.

Are you someone who can work well within a set time frame and can you work with required expectations that are set for a definite deadline? Do you have experience with the closing of files? Are you familiar with working with policy rejected documents? Do you have the experience resolving post-closing issues in a timely manner? ServiceLink, one of the top providers in the mortgage services industry, seeks an individual like you. If you possess these skills, now is the time to join our team and become a part of something big. The ideal candidate with escrow experience is highly preferred. Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future. A DAY IN THE LIFE In this role, you will… · Responsible to coordinate the closing of files assigned to you within a required timeline and coordination of all aspects involved with the finalizing of the closing process · Be responsible for preparation and accuracy and closing documents in accordance with state requirements and client instructions · Ensure company's two-hour turnaround time commitment to clients is met by monitoring and prioritizing work in progress reports · Review title commitment for clearance and to assure all items are counted for including but not limited to updating payoffs, taxes and HOA · Secure lender, seller and/or broker approval of loan closing documents · Confirm closing dates, location, documentation, and funds due at closing with borrowers WHO YOU ARE You possess … · Proven work experience within the real estate industry and/or a vendor management service company · Proven exceptional Customer Service · A working knowledge of real estate titles, deed preparation and closings · Excellent follow through and organizational skills · High energy and have a positive attitude · The ability to use and have advanced computer skills and are proficient in the Microsoft software products Responsibilities · Responsible for daily reports, schedules, funding, policies, rejected documents and any other assigned reports by managers · Responsible for preparation and accuracy and closing documents in accordance with state requirements and client instructions · Review title commitment to assure all items are accounted for including but not limited to updating payoffs, taxes and HOA , review effective date schedule within company policy guidelines · Engage lender, seller and/or broker approval of loan closing documents and provide requested docs · Address inquiries from client, seller, buyer, agents, internal staff and Asset Management Company professionally and in a timely manner · Maintain professional communication with team members, team leader, management, clients (internal & external) · Confirm closing dates, location, documentation, and funds due at closing with all parties · Ensure all funding conditions have been met in accordance with state and client instructions · Deed Preparation within client timelines and specifications · Cut checks to all payees and wire funds to the seller within client directed timelines · Confirm file set up with disbursements · Resolve post close issues in a timely manner, including lender, recording and policy rejects · Resolve rejected documents · Customer service · Attend and participate in bi-weekly team meetings, be on time and be prepared for these meetings · Perform all other duties as assigned Qualifications · High School diploma or equivalent required. · Practical work experience within real estate industry/and or a vendor management servicing company · Working knowledge of real estate titles, deed preparation and closing · Proven customer service skills · Must be able to use and have advanced computer skills and be proficient in the Microsoft software products

Are you someone who can work well within a set time frame and can you work with required expectations that are set for a definite deadline? Do you have experience with the closing of files? Are you familiar with working with policy rejected documents? Do you have the experience resolving post-closing issues in a timely manner? ServiceLink, one of the top providers in the mortgage services industry, seeks an individual like you. If you possess these skills, now is the time to join our team and become a part of something big. The ideal candidate with escrow experience is highly preferred. Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future. A DAY IN THE LIFE In this role, you will… * Responsible to coordinate the closing of files assigned to you within a required timeline and coordination of all aspects involved with the finalizing of the closing process * Be responsible for preparation and accuracy and closing documents in accordance with state requirements and client instructions * Ensure company's two-hour turnaround time commitment to clients is met by monitoring and prioritizing work in progress reports * Review title commitment for clearance and to assure all items are counted for including but not limited to updating payoffs, taxes and HOA * Secure lender, seller and/or broker approval of loan closing documents * Confirm closing dates, location, documentation, and funds due at closing with borrowers WHO YOU ARE You possess … * Proven work experience within the real estate industry and/or a vendor management service company * Proven exceptional Customer Service * A working knowledge of real estate titles, deed preparation and closings * Excellent follow through and organizational skills * High energy and have a positive attitude * The ability to use and have advanced computer skills and are proficient in the Microsoft software products Responsibilities * Responsible for daily reports, schedules, funding, policies, rejected documents and any other assigned reports by managers * Responsible for preparation and accuracy and closing documents in accordance with state requirements and client instructions * Review title commitment to assure all items are accounted for including but not limited to updating payoffs, taxes and HOA , review effective date schedule within company policy guidelines * Engage lender, seller and/or broker approval of loan closing documents and provide requested docs * Address inquiries from client, seller, buyer, agents, internal staff and Asset Management Company professionally and in a timely manner * Maintain professional communication with team members, team leader, management, clients (internal & external) * Confirm closing dates, location, documentation, and funds due at closing with all parties * Ensure all funding conditions have been met in accordance with state and client instructions * Deed Preparation within client timelines and specifications * Cut checks to all payees and wire funds to the seller within client directed timelines * Confirm file set up with disbursements * Resolve post close issues in a timely manner, including lender, recording and policy rejects * Resolve rejected documents * Customer service * Attend and participate in bi-weekly team meetings, be on time and be prepared for these meetings * Perform all other duties as assigned Qualifications * High School diploma or equivalent required. * Practical work experience within real estate industry/and or a vendor management servicing company * Working knowledge of real estate titles, deed preparation and closing * Proven customer service skills * Must be able to use and have advanced computer skills and be proficient in the Microsoft software products Responsibilities · Responsible for daily reports, schedules, funding, policies, rejected documents and any other assigned reports by managers · Responsible for preparation and accuracy and closing documents in accordance with state requirements and client instructions · Review title commitment to assure all items are accounted for including but not limited to updating payoffs, taxes and HOA , review effective date schedule within company policy guidelines · Engage lender, seller and/or broker approval of loan closing documents and provide requested docs · Address inquiries from client, seller, buyer, agents, internal staff and Asset Management Company professionally and in a timely manner · Maintain professional communication with team members, team leader, management, clients (internal & external) · Confirm closing dates, location, documentation, and funds due at closing with all parties · Ensure all funding conditions have been met in accordance with state and client instructions · Deed Preparation within client timelines and specifications · Cut checks to all payees and wire funds to the seller within client directed timelines · Confirm file set up with disbursements · Resolve post close issues in a timely manner, including lender, recording and policy rejects · Resolve rejected documents · Customer service · Attend and participate in bi-weekly team meetings, be on time and be prepared for these meetings · Perform all other duties as assigned

Closing Coordinator is responsible for the coordination of all aspects involved with finalizing the loan closing process, communicating with clients, borrowers, internal staff and outside agencies to facilitate all closings issues in a timely manner consistent with company defined standards. **Please note: this is considered a Hybrid position. Must be able to commute to our office located at: 1400 Cherrington Parkway, Suite 300, Moon Township PA 15108 Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future. Responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES Responsible for closing documents in accordance with federal, state and local requirements as well as client instructions up and until funding and recordation of all documents Review of Title Commitment for clear title and vesting Secure lender approval of loan closing documents Communicate effectively and professionally utilizing customer service skills in all communications with clients, borrowers, outside vendors and internal staff Confirm closing dates, location, documentation, and funds due at closing with notary and borrowers on all orders Meet deadlines and specific time frames Ability to multitask and work under pressure Use computers and computer systems (including hardware and software) to enter data and process information consistent with company standards for service and quality Enter all information in the system notes regarding every task completed or updated on a file. Compile and verify information for each order Effectively organize, plan, and prioritize work All other duties as assigned Qualifications MINIMUM QUALIFICATIONS High school graduate or equivalent Practical work experience within real estate industry or vendor management service company Working knowledge of real estate titles, deed preparation and closing. Proven customer service skills Ability to communicate in a professional and courteous manner Able to deal with stress associated with fast paced work environment Able to complete multiple priorities and tasks Able to adapt to changing work situations Proficiency with personal computers including familiarity with Microsoft Outlook, Word and Excel We can recommend jobs specifically for you! Click here to get started.

Are you someone who can work well within a set time frame and can you work with required expectations that are set for a definite deadline? Do you have experience with the closing of files? Are you familiar with working with policy rejected documents? Do you have the experience resolving post-closing issues in a timely manner? ServiceLink, one of the top providers in the mortgage services industry, seeks an individual like you. If you possess these skills, now is the time to join our team and become a part of something big. The ideal candidate with escrow experience is highly preferred. Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future. A DAY IN THE LIFE In this role, you will… · Responsible to coordinate the closing of files assigned to you within a required timeline and coordination of all aspects involved with the finalizing of the closing process · Be responsible for preparation and accuracy and closing documents in accordance with state requirements and client instructions · Ensure company's two-hour turnaround time commitment to clients is met by monitoring and prioritizing work in progress reports · Review title commitment for clearance and to assure all items are counted for including but not limited to updating payoffs, taxes and HOA · Secure lender, seller and/or broker approval of loan closing documents · Confirm closing dates, location, documentation, and funds due at closing with borrowers WHO YOU ARE You possess … · Proven work experience within the real estate industry and/or a vendor management service company · Proven exceptional Customer Service · A working knowledge of real estate titles, deed preparation and closings · Excellent follow through and organizational skills · High energy and have a positive attitude · The ability to use and have advanced computer skills and are proficient in the Microsoft software products Responsibilities · Responsible for daily reports, schedules, funding, policies, rejected documents and any other assigned reports by managers · Responsible for preparation and accuracy and closing documents in accordance with state requirements and client instructions · Review title commitment to assure all items are accounted for including but not limited to updating payoffs, taxes and HOA , review effective date schedule within company policy guidelines · Engage lender, seller and/or broker approval of loan closing documents and provide requested docs · Address inquiries from client, seller, buyer, agents, internal staff and Asset Management Company professionally and in a timely manner · Maintain professional communication with team members, team leader, management, clients (internal & external) · Confirm closing dates, location, documentation, and funds due at closing with all parties · Ensure all funding conditions have been met in accordance with state and client instructions · Deed Preparation within client timelines and specifications · Cut checks to all payees and wire funds to the seller within client directed timelines · Confirm file set up with disbursements · Resolve post close issues in a timely manner, including lender, recording and policy rejects · Resolve rejected documents · Customer service · Attend and participate in bi-weekly team meetings, be on time and be prepared for these meetings · Perform all other duties as assigned Qualifications · High School diploma or equivalent required. · Practical work experience within real estate industry/and or a vendor management servicing company · Working knowledge of real estate titles, deed preparation and closing · Proven customer service skills · Must be able to use and have advanced computer skills and be proficient in the Microsoft software products We can recommend jobs specifically for you! Click here to get started.

Closing Coordinator is responsible for the coordination of all aspects involved with finalizing the loan closing process, communicating with clients, borrowers, internal staff and outside agencies to facilitate all closings issues in a timely manner consistent with company defined standards. **Please note: this is considered a Hybrid position. Must be able to commute to our office located at: 1400 Cherrington Parkway, Suite 300, Moon Township PA 15108 Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future. Responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES Responsible for closing documents in accordance with federal, state and local requirements as well as client instructions up and until funding and recordation of all documents Review of Title Commitment for clear title and vesting Secure lender approval of loan closing documents Communicate effectively and professionally utilizing customer service skills in all communications with clients, borrowers, outside vendors and internal staff Confirm closing dates, location, documentation, and funds due at closing with notary and borrowers on all orders Meet deadlines and specific time frames Ability to multitask and work under pressure Use computers and computer systems (including hardware and software) to enter data and process information consistent with company standards for service and quality Enter all information in the system notes regarding every task completed or updated on a file. Compile and verify information for each order Effectively organize, plan, and prioritize work All other duties as assigned Qualifications MINIMUM QUALIFICATIONS High school graduate or equivalent Practical work experience within real estate industry or vendor management service company Working knowledge of real estate titles, deed preparation and closing. Proven customer service skills Ability to communicate in a professional and courteous manner Able to deal with stress associated with fast paced work environment Able to complete multiple priorities and tasks Able to adapt to changing work situations Proficiency with personal computers including familiarity with Microsoft Outlook, Word and Excel