Requirements Manager jobs at Insurance

PURPOSE AND DESCRIPTION The FSL Manager is responsible for ensuring excellent consumer experience for all Asurion customers and clients across multiple industries and businesses. The Manager supports Asurion FSL Programs, including but not limited to mobility and 5G operations, analyzing business needs and building action plans to meet those needs. The manager will be responsible for tracking performance, ensuring SLAs are met, validating quality, and several other KPIs for their assigned territory forward stocking locations (FSLs). The Manager will fill the role of being the primary professional representative of Asurion to the external entities, as well as working cross-functionally with several internal departments. The Manager will seek opportunities to minimize overall cost of service by planning and executing activities within the assigned region, along with ensuring each provider is fully compliant to support client contractual obligations and mitigating legal and risk concerns. ESSENTIAL FUNCTIONS Ensure FSLs are compliant with all contractual agreements. Monitor performance metrics including SLAs, KPIs, and quality standards for each FSL. Train and certify FSLs on processes Deliver training to FSLs and update standards and policies as needed. Conduct on-site field inspections on a regular scheduled basis. Rate service providers on an ongoing basis based on performance and behaviors that best support Asurion's programs. Develop processes to ensure that our clients' customers receive reliable, timely, and consistent high-quality service. Identify and track shipments that may be lost Investigate and report findings on shrink and charge FSLs as necessary Work with FSLs through RMAs, purge, and cycle count processes Track in stock %, Committed vs available inventory levels, and investigate and fix system inventory issues. Manage parts/inventory compliance at the FSL level to ensure minimum inventory levels in support and monitor reports to ensure proper inventory controls. Manage cost control function to minimize service expense and additional authorizations without sacrificing customer service. Resolve escalations that originate from FSL or are due to FSL-related problems Ensure effective management of FSL operations, including being available/working off hours as needed. FSLs are open 7 days a week. Coach and develop a team of FSL Staff members, maintaining company standards and program demand. Conduct regular performance reviews with FSL partners and internal stakeholders. Partner with cross-functional teams to ensure alignment between operational execution and client expectations. OTHER FUNCTIONS Other duties as assigned PREFERRED LOCATION: Minneapolis, MN OR Chicago, Il Metro Area MINIMUM REQUIREMENTS Skills/knowledge: Exceptional analytical ability. Strong leadership qualities, with the ability to develop and execute a program quickly. Requires the ability to travel and participate in presentations. Ability to handle multiple tasks and react quickly to the changing face of the service industry. Ability to work with internal and external parties Microsoft Office skills including Word and Excel. Experience/education: Business or related College degree or equivalent experience. 5 years minimum experience in service management, or technical experience. Proven track record in the areas of cost reduction, quality management, and customer service. Previous experience in vendor relations. Previous P&L management, and/or department/team management. Previous Management experience at a Service center level. Physical demands: While performing the duties of this job, the employee may spend 4-8 hours per day sitting and working at a computer. The ability to adjust focus, use hands to grasp, finger, handle, reach or feel and sit for prolonged periods are needed for this position. Ability to receive detailed information through oral communication utilizing a headset. Work at Home locations (if applicable): Required that employees work in a distraction-free workplace and is ergonomically set to meet the company's standards. (4) Travel: On-site visits will be to FSL locations on a scheduled basis and unscheduled in emergency situations, up to 25%

We are looking for an Entry-Level Manager to join our team along the Gulf Coast. This person will operate as the lead on all critical business accounts. This vital role focuses on managing the relationship with the client by creating a positive working relationship. The ideal candidate comes with experience in management and developing new business opportunities among both existing and new customers. The entry-level manager is responsible for direct management and oversight of an individual's field performance, including new business acquisition & existing portfolio management. This responsibility includes responding to clients' inquiries in a professional manner, providing sound financial advice to clients to protect their assets. You should also be able to follow up with clients to ensure that they are satisfied with the products or services purchased. What We Offer $50k- $150k+ 1st year potential $70k Plus 1st year potential (with management experience) Competitive sales and management bonuses Industry-leading incentives, up to 4 company-sponsored vacation trips per year. Hands-on training in the classroom and out in the field with an experienced top manager Accelerated growth potential: sales rep to team leader within 30 days. Lifetime vesting in renewals, where you are paid for past performance. Ongoing corporate-sponsored sales and leadership training seminar View less

We are looking for skilled benefits specialists to join our team along the Gulf Coast. This person will operate as the lead on all critical business accounts. This vital role focuses on managing the relationship with the client by creating a positive working relationship. The ideal candidate comes with experience in management and developing new business opportunities among both existing and new customers. As a benefits specialist, you are responsible for direct management and oversight of an individual's field performance, including new business acquisition & existing portfolio management. This responsibility includes responding to clients' inquiries in a professional manner, providing sound financial advice to clients to protect their assets. You should also be able to follow up with clients to ensure that they are satisfied with the products or services purchased. What We Offer $50k- $150k+ 1st year potential $70k Plus 1st year potential (with management experience) Competitive sales and management bonuses Industry-leading incentives, up to 4 company-sponsored vacation trips per year. Hands-on training in the classroom and out in the field with an experienced top manager Accelerated growth potential: sales rep to team leader within 30 days. Lifetime vesting in renewals, where you are paid for past performance. Ongoing corporate-sponsored sales and leadership training seminar View less

We are looking for an Entry-Level Manager to join our team along the Gulf Coast. This person will operate as the lead on all critical business accounts. This vital role focuses on managing the relationship with the client by creating a positive working relationship. The ideal candidate comes with experience in management and developing new business opportunities among both existing and new customers. The entry-level manager is responsible for direct management and oversight of an individual's field performance, including new business acquisition & existing portfolio management. This responsibility includes responding to clients' inquiries in a professional manner, providing sound financial advice to clients to protect their assets. You should also be able to follow up with clients to ensure that they are satisfied with the products or services purchased. What We Offer $50k- $150k+ 1st year potential $70k Plus 1st year potential (with management experience) Competitive sales and management bonuses Industry-leading incentives, up to 4 company-sponsored vacation trips per year. Hands-on training in the classroom and out in the field with an experienced top manager Accelerated growth potential: sales rep to team leader within 30 days. Lifetime vesting in renewals, where you are paid for past performance. Ongoing corporate-sponsored sales and leadership training seminar View less

We are looking for an Entry-Level Manager to join our team along the Gulf Coast. This person will operate as the lead on all critical business accounts. This vital role focuses on managing the relationship with the client by creating a positive working relationship. The ideal candidate comes with experience in management and developing new business opportunities among both existing and new customers. The entry-level manager is responsible for direct management and oversight of an individual's field performance, including new business acquisition & existing portfolio management. This responsibility includes responding to clients' inquiries in a professional manner, providing sound financial advice to clients to protect their assets. You should also be able to follow up with clients to ensure that they are satisfied with the products or services purchased. What We Offer $50k- $150k+ 1st year potential $70k Plus 1st year potential (with management experience) Competitive sales and management bonuses Industry-leading incentives, up to 4 company-sponsored vacation trips per year. Hands-on training in the classroom and out in the field with an experienced top manager Accelerated growth potential: sales rep to team leader within 30 days. Lifetime vesting in renewals, where you are paid for past performance. Ongoing corporate-sponsored sales and leadership training seminar View less

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead - our policyholders count on us to be there when it matters most. It's a big ask, but it's one that we have the power to deliver when we work together. We collaborate and innovate - pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it's the right thing to do. Pacific Life is more than a job, it's a career with purpose. It's a career where you have the support, balance, and resources to make a positive impact on the future - including your own. We're actively seeking a Manager of Orchestration and MFT working in our Charlotte, NC office. As a Manager of Orchestration and MFT within the Pacific Life Technology team, you'll move Pacific Life, and your career, forward by leading the strategic direction and operational management of Orchestration and MFT platforms within the Enablement Platform Portfolio organization. This role will oversee platform transformation, ensure alignment with enterprise architecture, and drive workload automation and optimization across business units. How you'll help move us forward: * Lead and manage the Orchestration and MFT platform team through transformation and migration efforts. * Act as the strategic product owner for a Orchestration and MFT platform, defining and executing platform OKRs and roadmap. * Collaborate with IT and business stakeholders to deliver scalable, secure, and efficient solutions utilizing the platform's tech stacks. * Ensure platform health, performance, and compliance with enterprise standards. * Partner with vendors and internal teams for upgrades, licensing, and platform enhancements. * Oversee platform governance, user access policies, and integration strategies. * Contribute to architecture design, technical risk management, and process development. * Support business continuity planning and risk assessments related to Orchestration systems. The experience you will bring: * 8+ years in technology service management within insurance or financial services. * 5+ years experience with Orchestration and/or MFT platforms, preferably with Control-M, Redwood JScape, or similar platforms. * 2+ years leading cross-functional teams and managing complex IT projects. * Experience with platform-as-a-service (PaaS) models and embedded engineering frameworks What will make you stand out: * Bachelor's degree in Computer Science, Information Systems, or related field. * Certifications in Orchestration and MFT tools preferred. * Strong understanding of enterprise architecture, process automation, and digital transformation. You can be who you are. We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential. What's life like at Pacific Life? Visit Instagram.com/lifeatpacificlife #LI-EH2 Base Pay Range: The base pay range noted represents the company's good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay. $134,820.00 - $164,780.00 Your Benefits Start Day 1 Your wellbeing is important to Pacific Life, and we're committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we've got you covered. * Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents * Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off * Paid Parental Leave as well as an Adoption Assistance Program * Competitive 401k savings plan with company match and an additional contribution regardless of participation EEO Statement: Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.

We are looking for an Entry-Level Manager to join our team along the Gulf Coast. This person will operate as the lead on all critical business accounts. This vital role focuses on managing the relationship with the client by creating a positive working relationship. The ideal candidate comes with experience in management and developing new business opportunities among both existing and new customers. The entry-level manager is responsible for direct management and oversight of an individual's field performance, including new business acquisition & existing portfolio management. This responsibility includes responding to clients' inquiries in a professional manner, providing sound financial advice to clients to protect their assets. You should also be able to follow up with clients to ensure that they are satisfied with the products or services purchased. What We Offer $50k- $150k+ 1st year potential $70k Plus 1st year potential (with management experience) Competitive sales and management bonuses Industry-leading incentives, up to 4 company-sponsored vacation trips per year. Hands-on training in the classroom and out in the field with an experienced top manager Accelerated growth potential: sales rep to team leader within 30 days. Lifetime vesting in renewals, where you are paid for past performance. Ongoing corporate-sponsored sales and leadership training seminar View less

We are looking for an Entry-Level Manager to join our team along the Gulf Coast. This person will operate as the lead on all critical business accounts. This vital role focuses on managing the relationship with the client by creating a positive working relationship. The ideal candidate comes with experience in management and developing new business opportunities among both existing and new customers. The entry-level manager is responsible for direct management and oversight of an individual's field performance, including new business acquisition & existing portfolio management. This responsibility includes responding to clients' inquiries in a professional manner, providing sound financial advice to clients to protect their assets. You should also be able to follow up with clients to ensure that they are satisfied with the products or services purchased. What We Offer $50k- $150k+ 1st year potential $70k Plus 1st year potential (with management experience) Competitive sales and management bonuses Industry-leading incentives, up to 4 company-sponsored vacation trips per year. Hands-on training in the classroom and out in the field with an experienced top manager Accelerated growth potential: sales rep to team leader within 30 days. Lifetime vesting in renewals, where you are paid for past performance. Ongoing corporate-sponsored sales and leadership training seminar View less

Lockton is currently seeking a self-motivated Proposal Writer, familiar with constructing RFP answers, project management, marketing and writing for corporate audiences. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES High Level * Responsible for the creation and editing of proposals (not sales decks or final presentations; this role partners closely with the Lockton Founders Series Creative Services Team, who own document design and presentation). * Initiate writing and coordinate activities associated with the Request for Proposal (RFP) process, ensuring high-quality service and alignment with Lockton's Branding Guidelines. * Create and maintain a library of up-to-date RFP information and resources in Loopio, including answer creation and research, by working with SMEs, monitoring Workplace/Knowledge Center, and collaborating with team Associates. * Participate in resolving issues related to the RFP process, ensuring follow-through to resolution. Including provide feedback and recommendations to the COO and Marketing Director to help establish a best-in-class user experience strategy. * Demonstrate effective communication with cross-functional partners and executives; assist with training for RFP users. Specific * Load RFPs into Loopio and manage RFP projects. * Support the integration of Loopio (newly rolled out in Jan 2025) and other Lockton resources where appropriate. * Create project-specific timelines. * Assist with and conduct designated kick-off calls to initiate new projects. * Utilize Loopio "Magic" to generate draft responses. * Provide strategic support for RFP Finalist presentation templates, processes, and guidance to Producers and Associates. * Collaborate with the design team to support the design process efficiently. * Identify and enhance critical service workflows that can be streamlined or improved; recommend appropriate improvements.

We are looking for an Entry-Level Manager to join our team along the Gulf Coast. This person will operate as the lead on all critical business accounts. This vital role focuses on managing the relationship with the client by creating a positive working relationship. The ideal candidate comes with experience in management and developing new business opportunities among both existing and new customers. The entry-level manager is responsible for direct management and oversight of an individual's field performance, including new business acquisition & existing portfolio management. This responsibility includes responding to clients' inquiries in a professional manner, providing sound financial advice to clients to protect their assets. You should also be able to follow up with clients to ensure that they are satisfied with the products or services purchased. What We Offer $50k- $150k+ 1st year potential $70k Plus 1st year potential (with management experience) Competitive sales and management bonuses Industry-leading incentives, up to 4 company-sponsored vacation trips per year. Hands-on training in the classroom and out in the field with an experienced top manager Accelerated growth potential: sales rep to team leader within 30 days. Lifetime vesting in renewals, where you are paid for past performance. Ongoing corporate-sponsored sales and leadership training seminar View less

The Manager EPMO will be responsible for managing a team and/or function within the Enterprise Portfolio Management Office (EPMO). The role will lead a high performing team and/or function, providing coaching, and mentoring to build and grow the EPMO capability and driving continuous performance improvement outcomes. Additionally, the Manager is responsible for stakeholder alignment and ensuring communications are at the appropriate level of information for the intended audience. 8+ years w/Bachelor's degree; 1+ years supervisory/management. Minimum 5 years responsibility for business planning and administration of major projects, including personnel administration, preferably in a PMO. environment; experience with business architecture preferred. Minimum 5 years related experience on projects requiring at least 15 additional personnel. Strong leadership, negotiation, and execution skills with the ability to drive results and deliver. Superior people management and leadership skills. Strong analytical and quantitative skills with demonstrated experience performing financial and operational analysis. Flexibility, resourcefulness, and ability to manage a variety of tasks simultaneously. Ability to adapt to and lead, change, and coach others in the acceptance and support of change. Proven experience seamlessly moving between strategic and tactical. Maintain excellent communication with senior leadership both within and across organizations. Strong organizational effectiveness. Willing to accept and influence a high pace of organizational change. Knowledge of health care industry issues preferred. Able to clearly present written information and findings, to develop and deliver executive-level presentations and visualize data to tell a compelling story and communicate concepts; interacts well with co-workers and outside contacts. Base Pay Information The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. Pay Grade 24. $122,400 - $265,100 National Range Ensures the EPMO has the knowledge, skills, and abilities to perform effectively. Ensures adoption of standards and procedures. Facilitates successful resolution of escalated problems or issues and ensures integrated dependency management. Collaborates with EPMO functional partners. Collaborates with Business and other cross-functional teams to ensure alignment, provides needed communication, and ensures transparency. Sets priorities and expectations for direct reports. Coaches and mentors team members to support them in achieving deliverables and professional development. Partners with EPMO counterparts to allocate and assign appropriate resources. Builds credibility of the EPMO by taking a leadership role in advocating and educating the Business and Technology community on EPMO capabilities. Brings outside in thinking to further advance, innovate, and continuously improve the EPMO capability.

We are looking for an Entry-Level Manager to join our team along the Gulf Coast. This person will operate as the lead on all critical business accounts. This vital role focuses on managing the relationship with the client by creating a positive working relationship. The ideal candidate comes with experience in management and developing new business opportunities among both existing and new customers. The entry-level manager is responsible for direct management and oversight of an individual's field performance, including new business acquisition & existing portfolio management. This responsibility includes responding to clients' inquiries in a professional manner, providing sound financial advice to clients to protect their assets. You should also be able to follow up with clients to ensure that they are satisfied with the products or services purchased. What We Offer $50k- $150k+ 1st year potential $70k Plus 1st year potential (with management experience) Competitive sales and management bonuses Industry-leading incentives, up to 4 company-sponsored vacation trips per year. Hands-on training in the classroom and out in the field with an experienced top manager Accelerated growth potential: sales rep to team leader within 30 days. Lifetime vesting in renewals, where you are paid for past performance. Ongoing corporate-sponsored sales and leadership training seminar View less

Job DescriptionDescription: Primary Responsibilities: Cleanse, consolidate, and analyze data to generate actionable insights Prepare weekly flash and 13-week cash flow forecast Deliver monthly and quarterly performance reporting, including variance analysis Draft Management, Discussion & Analysis to inform and support executive discussions Track and validate key performance indicators (KPIs) Support divisional performance reviews by proactively identifying trends, conducting root cause analysis, and recommending areas for improvement Prepare materials for quarterly Board meetings and senior leadership presentations Lead the development of the annual budget, including building a full three-statement model Design and collaborate with the IT department to automate reporting in Power BI Conduct data analytics and financial modeling to support service line launches, strategic hires, M&A, and other growth initiatives Ensure accuracy, clarity and timeliness in all deliverables Perform ad-hoc analysis, support cross-functional teams, and other duties as assigned Unique Attributes: PE-backed company Fast-paced, small-team setting Reports directly to the Chief Financial Officer Highly visible and critical role Key contributor to strategic initiatives, operational improvements, and M&A Insight into multiple functions of the business Competitive compensation and benefits Good company culture and casual work environment Requirements: Required Qualifications: Bachelor's degree in accounting, finance, economics or related field 4-6 years of experience in FP&A, accounting, or transaction advisory services Highly proficient in Microsoft Office Suite of products (Excel, PowerPoint, Word) Superior attention to detail Excellent communication, written and verbal, and analytical skills Skilled at translating complex financial and operational data into concise takeaways Strong organizational skills, desire to learn and ability to multi-task Mature and professional candidate with a strong work ethic Preferred Qualifications: Prior experience working in a PE-backed environment and/or professional services firm Comfortable working with large, complex dataset (e.g. SQL) Experience with data transformation tools (e.g. Power Queries, Alteryx) Proficient with BI tools (e.g. PowerBI, Tableau)

Full-time Description Primary Responsibilities: Cleanse, consolidate, and analyze data to generate actionable insights Prepare weekly flash and 13-week cash flow forecast Deliver monthly and quarterly performance reporting, including variance analysis Draft Management, Discussion & Analysis to inform and support executive discussions Track and validate key performance indicators (KPIs) Support divisional performance reviews by proactively identifying trends, conducting root cause analysis, and recommending areas for improvement Prepare materials for quarterly Board meetings and senior leadership presentations Lead the development of the annual budget, including building a full three-statement model Design and collaborate with the IT department to automate reporting in Power BI Conduct data analytics and financial modeling to support service line launches, strategic hires, M&A, and other growth initiatives Ensure accuracy, clarity and timeliness in all deliverables Perform ad-hoc analysis, support cross-functional teams, and other duties as assigned Unique Attributes: PE-backed company Fast-paced, small-team setting Reports directly to the Chief Financial Officer Highly visible and critical role Key contributor to strategic initiatives, operational improvements, and M&A Insight into multiple functions of the business Competitive compensation and benefits Good company culture and casual work environment Requirements Required Qualifications: Bachelor's degree in accounting, finance, economics or related field 4-6 years of experience in FP&A, accounting, or transaction advisory services Highly proficient in Microsoft Office Suite of products (Excel, PowerPoint, Word) Superior attention to detail Excellent communication, written and verbal, and analytical skills Skilled at translating complex financial and operational data into concise takeaways Strong organizational skills, desire to learn and ability to multi-task Mature and professional candidate with a strong work ethic Preferred Qualifications: Prior experience working in a PE-backed environment and/or professional services firm Comfortable working with large, complex dataset (e.g. SQL) Experience with data transformation tools (e.g. Power Queries, Alteryx) Proficient with BI tools (e.g. PowerBI, Tableau)

The Manager EPMO will be responsible for managing a team and/or function within the Enterprise Portfolio Management Office (EPMO). The role will lead a high performing team and/or function, providing coaching, and mentoring to build and grow the EPMO capability and driving continuous performance improvement outcomes. Additionally, the Manager is responsible for stakeholder alignment and ensuring communications are at the appropriate level of information for the intended audience. 8+ years w/Bachelor's degree; 1+ years supervisory/management. Minimum 5 years responsibility for business planning and administration of major projects, including personnel administration, preferably in a PMO. environment; experience with business architecture preferred. Minimum 5 years related experience on projects requiring at least 15 additional personnel. Strong leadership, negotiation, and execution skills with the ability to drive results and deliver. Superior people management and leadership skills. Strong analytical and quantitative skills with demonstrated experience performing financial and operational analysis. Flexibility, resourcefulness, and ability to manage a variety of tasks simultaneously. Ability to adapt to and lead, change, and coach others in the acceptance and support of change. Proven experience seamlessly moving between strategic and tactical. Maintain excellent communication with senior leadership both within and across organizations. Strong organizational effectiveness. Willing to accept and influence a high pace of organizational change. Knowledge of health care industry issues preferred. Able to clearly present written information and findings, to develop and deliver executive-level presentations and visualize data to tell a compelling story and communicate concepts; interacts well with co-workers and outside contacts. Base Pay Information The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. Pay Grade 24. $122,400 - $265,100 National Range Ensures the EPMO has the knowledge, skills, and abilities to perform effectively. Ensures adoption of standards and procedures. Facilitates successful resolution of escalated problems or issues and ensures integrated dependency management. Collaborates with EPMO functional partners. Collaborates with Business and other cross-functional teams to ensure alignment, provides needed communication, and ensures transparency. Sets priorities and expectations for direct reports. Coaches and mentors team members to support them in achieving deliverables and professional development. Partners with EPMO counterparts to allocate and assign appropriate resources. Builds credibility of the EPMO by taking a leadership role in advocating and educating the Business and Technology community on EPMO capabilities. Brings outside in thinking to further advance, innovate, and continuously improve the EPMO capability.

Job Description We are looking for an enthusiastic candidate to take a hands-on approach to lead our Application Services team in supporting business process operations and managing the high availability, scalability, and resiliency of business applications comprised of custom-developed and off-the-shelf software solutions. This position has significant impact and visibility, requiring collaboration with cross-functional stakeholders and occasional executive communication (e.g. during major incidents or planning sessions). Ultimately, you will be responsible for the overall health of our application ecosystem, optimizing how we build, deploy, run, and scale our software to support business goals. You will minimize deployment overhead and ensure proper release process adherence by leveraging your expertise in CI/CD and software delivery, while facilitating clear cross-team communications and enforcing quality standards throughout the release pipeline. Additionally, you will proactively drive the adoption of low code/no code solutions across the organization, empowering teams to streamline processes and accelerate innovation with platforms such as Power Automate. Essential Functions & Responsibilities Lead Application Services Team for Reliability & Performance: Provide day-to-day leadership of the Application Services team to ensure business continuity, operational excellence, and system reliability across enterprise applications. Oversee critical integrations, batch job schedules, and automation workflows, ensuring timely identification and remediation of issues that could impact service availability. Enhance Monitoring & Proactive Operations: Implement and own enterprise observability solutions to drive a proactive Site Reliability Engineering (SRE) culture. Configure and manage monitoring tools (e.g. Datadog) to track the health, availability, and performance of key applications. Continuously optimize alerting mechanisms (e.g. via AlertOps) to ensure on-call teams receive actionable notifications and can resolve issues before they impact users. Incident Management & Support: Serve as the escalation point for production incidents (Sev1/Sev2 issues) and coordinate rapid, cross-functional responses. Provide technical leadership during incident triage and post-mortems. Communicate status updates to business stakeholders in plain language during outages to maintain trust. Participate in an on-call rotation for after-hours support. Leverage monitoring insights and incident learnings to drive preventative fixes and process improvements that reduce recurrence. Champion CI/CD and Release Management: Oversee and continuously improve our CI/CD pipelines across all technology solutions. Manage enterprise source code repositories and automated build/deployment processes (Azure DevOps) to enable rapid, safe releases. Coordinate release windows and interdependencies across teams, ensuring alignment with change management and release governance standards. Lead deployment planning meetings to develop playbooks, assess risks, and ensure smooth production releases with minimal downtime. Drive a culture of value-driven low code/no code automation: Own the automation portfolio, moving beyond task execution to champion a value-first approach in collaboration with business stakeholders. Guide the team to critically evaluate and prioritize opportunities, ensuring development efforts are exclusively focused on deploying solutions that solve the most significant business challenges. Continuous Improvement & Backlog Ownership: As the product owner for Application Services, identify and prioritize opportunities to reduce complexity, improve application resiliency, observability, and automate manual operational tasks. Drive these initiatives to completion to achieve measurable gains in deployment speed, system stability, and team productivity. Essential Qualifications DDNJ Competencies: Collaboration Relationship Building Communication-Listening Skills Negotiation Skills Conflict Resolution Consulting Skills Problem Solving-Analysis Attention to Detail Ability to Maintain Composure Dependability Knowledge, Skills & Abilities Technical and Functional Strong knowledge and demonstrated understanding of enterprise-class business applications Ability to promote the expansion of automation and CI/CD pipelines across teams. Experience in managing a backlog and functioning in Agile Methodologies (Kanban & SCRUM). Strong knowledge and demonstrated understanding of technical quality control processes and tools. Proficient in support of process automation using low code no code platforms like Power Automate. Experience with any of the following is an advantage, .Net, Restful APIs, Mulesoft, Salesforce, WebMethods, Zena, Power Automate, Dynamics, DocuSign or Formstack. Experience of GCP and IAC tooling such as ARM, Ansible, Terraform, or equivalent is a benefit. Required Physical Abilities The physical demands described here represent those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to sit and perform extensive close keyboard and PC work. Ability to walk, talk or hear. Occasionally required to stand and reach with hands and arms. Working Environment Ability to meet deadlines and attendance standards. The noise level in the work environment is usually moderate. This classification will be required to sign a confidentiality agreement. Experience, Education, and Certifications Required Experience Required 8+ years of IT experience, with 3+ years of Production Operations Support 2+ years of DevOps or Release Management leadership experience 2+ years of hands-on working experience with CI/CD processes for MS .Net (C#) / Salesforce 2+ years of experience using Low code/no Code solutions like Power Automate 2+ years of hands-on working experience with managing, source code repositories like and GIT and automation of configuration management tasks. 2+ years in a management role with direct reports. Required Educational Level BA/BS Degree in Computer Science or MIS or another relevant field of study is preferable.

We are looking for an enthusiastic candidate to take a hands-on approach to lead our Application Services team in supporting business process operations and managing the high availability, scalability, and resiliency of business applications comprised of custom-developed and off-the-shelf software solutions. This position has significant impact and visibility, requiring collaboration with cross-functional stakeholders and occasional executive communication (e.g. during major incidents or planning sessions). Ultimately, you will be responsible for the overall health of our application ecosystem, optimizing how we build, deploy, run, and scale our software to support business goals. You will minimize deployment overhead and ensure proper release process adherence by leveraging your expertise in CI/CD and software delivery, while facilitating clear cross-team communications and enforcing quality standards throughout the release pipeline. Additionally, you will proactively drive the adoption of low code/no code solutions across the organization, empowering teams to streamline processes and accelerate innovation with platforms such as Power Automate. Essential Functions & Responsibilities Lead Application Services Team for Reliability & Performance: Provide day-to-day leadership of the Application Services team to ensure business continuity, operational excellence, and system reliability across enterprise applications. Oversee critical integrations, batch job schedules, and automation workflows, ensuring timely identification and remediation of issues that could impact service availability. Enhance Monitoring & Proactive Operations: Implement and own enterprise observability solutions to drive a proactive Site Reliability Engineering (SRE) culture. Configure and manage monitoring tools (e.g. Datadog) to track the health, availability, and performance of key applications. Continuously optimize alerting mechanisms (e.g. via AlertOps) to ensure on-call teams receive actionable notifications and can resolve issues before they impact users. Incident Management & Support: Serve as the escalation point for production incidents (Sev1/Sev2 issues) and coordinate rapid, cross-functional responses. Provide technical leadership during incident triage and post-mortems. Communicate status updates to business stakeholders in plain language during outages to maintain trust. Participate in an on-call rotation for after-hours support. Leverage monitoring insights and incident learnings to drive preventative fixes and process improvements that reduce recurrence. Champion CI/CD and Release Management: Oversee and continuously improve our CI/CD pipelines across all technology solutions. Manage enterprise source code repositories and automated build/deployment processes (Azure DevOps) to enable rapid, safe releases. Coordinate release windows and interdependencies across teams, ensuring alignment with change management and release governance standards. Lead deployment planning meetings to develop playbooks, assess risks, and ensure smooth production releases with minimal downtime. Drive a culture of value-driven low code/no code automation: Own the automation portfolio, moving beyond task execution to champion a value-first approach in collaboration with business stakeholders. Guide the team to critically evaluate and prioritize opportunities, ensuring development efforts are exclusively focused on deploying solutions that solve the most significant business challenges. Continuous Improvement & Backlog Ownership: As the product owner for Application Services, identify and prioritize opportunities to reduce complexity, improve application resiliency, observability, and automate manual operational tasks. Drive these initiatives to completion to achieve measurable gains in deployment speed, system stability, and team productivity. Essential Qualifications DDNJ Competencies: Collaboration Relationship Building Communication-Listening Skills Negotiation Skills Conflict Resolution Consulting Skills Problem Solving-Analysis Attention to Detail Ability to Maintain Composure Dependability Knowledge, Skills & Abilities Technical and Functional Strong knowledge and demonstrated understanding of enterprise-class business applications Ability to promote the expansion of automation and CI/CD pipelines across teams. Experience in managing a backlog and functioning in Agile Methodologies (Kanban & SCRUM). Strong knowledge and demonstrated understanding of technical quality control processes and tools. Proficient in support of process automation using low code no code platforms like Power Automate. Experience with any of the following is an advantage, .Net, Restful APIs, Mulesoft, Salesforce, WebMethods, Zena, Power Automate, Dynamics, DocuSign or Formstack. Experience of GCP and IAC tooling such as ARM, Ansible, Terraform, or equivalent is a benefit. Required Physical Abilities The physical demands described here represent those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to sit and perform extensive close keyboard and PC work. Ability to walk, talk or hear. Occasionally required to stand and reach with hands and arms. Working Environment Ability to meet deadlines and attendance standards. The noise level in the work environment is usually moderate. This classification will be required to sign a confidentiality agreement. Experience, Education, and Certifications Required Experience Required 8+ years of IT experience, with 3+ years of Production Operations Support 2+ years of DevOps or Release Management leadership experience 2+ years of hands-on working experience with CI/CD processes for MS .Net (C#) / Salesforce 2+ years of experience using Low code/no Code solutions like Power Automate 2+ years of hands-on working experience with managing, source code repositories like and GIT and automation of configuration management tasks. 2+ years in a management role with direct reports. Required Educational Level BA/BS Degree in Computer Science or MIS or another relevant field of study is preferable.

The Manager EPMO will be responsible for managing a team and/or function within the Enterprise Portfolio Management Office (EPMO). The role will lead a high performing team and/or function, providing coaching, and mentoring to build and grow the EPMO capability and driving continuous performance improvement outcomes. Additionally, the Manager is responsible for stakeholder alignment and ensuring communications are at the appropriate level of information for the intended audience. Ensures the EPMO has the knowledge, skills, and abilities to perform effectively. Ensures adoption of standards and procedures. Facilitates successful resolution of escalated problems or issues and ensures integrated dependency management. Collaborates with EPMO functional partners. Collaborates with Business and other cross-functional teams to ensure alignment, provides needed communication, and ensures transparency. Sets priorities and expectations for direct reports. Coaches and mentors team members to support them in achieving deliverables and professional development. Partners with EPMO counterparts to allocate and assign appropriate resources. Builds credibility of the EPMO by taking a leadership role in advocating and educating the Business and Technology community on EPMO capabilities. Brings outside in thinking to further advance, innovate, and continuously improve the EPMO capability. * 8+ years w/Bachelor's degree; 1+ years supervisory/management. * Minimum 5 years responsibility for business planning and administration of major projects, including personnel administration, preferably in a PMO. environment; experience with business architecture preferred. * Minimum 5 years related experience on projects requiring at least 15 additional personnel. * Strong leadership, negotiation, and execution skills with the ability to drive results and deliver. * Superior people management and leadership skills. * Strong analytical and quantitative skills with demonstrated experience performing financial and operational analysis. * Flexibility, resourcefulness, and ability to manage a variety of tasks simultaneously. * Ability to adapt to and lead, change, and coach others in the acceptance and support of change. * Proven experience seamlessly moving between strategic and tactical. * Maintain excellent communication with senior leadership both within and across organizations. * Strong organizational effectiveness. * Willing to accept and influence a high pace of organizational change. * Knowledge of health care industry issues preferred. * Able to clearly present written information and findings, to develop and deliver executive-level presentations and visualize data to tell a compelling story and communicate concepts; interacts well with co-workers and outside contacts. Base Pay Information The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. Pay Grade 24. $122,400 - $265,100 National Range

* Right across infrastructure, there's a requirement to not only maintain, but also renew and reimagine. Whatever stage you're at in your career, with us you'll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. We're problem solvers with over 140 years of combined experience in engineering and infrastructure. This role will be within our demand management and network infrastructure team. We look after 60 million meters and our teams provide advanced metering solutions to help manage demand for essential suppliers. Want to be a part of it? What will you be doing? As our Reinstatement Manager, you'll be responsible for all reinstatement activity on the smart metering contract. We're looking for the right person who takes pride in their work to get it right first time to the highest standard of quality. You'll have experience working to the HAUC specification which will be key for this role. Working to meet the needs of the client in the most cost-effective manner. You'll provide technical expertise, experience and work within a team to deliver a first-class service to our customers. You'll work with the scheduling team and contractors to ensure the contract reinstatement is delivered accordingly. You'll ensure that the company's work is effectively completed. Communicating with the Senior Management Team, Client and Local Authority to agree extent of works and maintain relationships throughout. You'll lead and manage site teams reporting to the Operations Manager, setting clear daily and weekly targets while ensuring compliance with the highest safety standards. Oversee Civils Operatives and Gangers on all civil works, optimizing resources through effective scheduling and maintaining operational responsibility for reinstatement teams. Liaise with Support Services and Street Works teams to manage FPN and Section 74 liabilities, promoting a right-first-time approach. You'll coach and develop staff to foster a fair and consistent culture, while managing defect programs, meeting KPIs, and attending highway meetings. Possess strong knowledge of utility reinstatement and collaborate across teams to ensure smooth operations and timely delivery of objectives. What you'll bring * A good understanding HAUC specification and experience of the utilities industry * NRASWA qualification (Desirable) * Full and clean driving licence * Good awareness of health and safety What's in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include; * Matched or contributory pension scheme * Online GP service, 24 hours a day, 365 days a year * Employee assistance programme * My Rewards portal, access to 1000's of retail discounts * Life assurance * Cycle to work, salary finance and give as you earn schemes * Enhanced maternity, paternity leave and adoption leave * Reward and recognition scheme In addition, this role offers; * Company car and fuel card with a range of EV and hybrid vehicles to choose from * Private health care for you plus health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more! * 25 days annual leave plus bank holidays * Recommend a friend - get rewarded for introducing people to us! * Personal Accident Cover About us We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We're one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. * We're responsible and go further for our people, clients, communities and the planet * We're open and seek new and better ways of exceeding expectations * We're together and as one team; the whole is greater than the sum of the parts * We're ambitious and embrace opportunity, to lead essential infrastructure services for life Whether you're a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It's an exceptional time to be a part of M Group. Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding. #MGroupW * .