Guest Services Rep Part Time-104020

Extended Stay America
Herndon, VA
KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES

* Ability to understand and communicate in English proficiently to interact with guests, associates and outside vendors.
* Must be able to operate the property management system technology. Requires the ability to work through all shift reports and performing the audit function when necessary and assigned.
* Ability to understand and follow documents such as safety rules, operating and maintenance instructions, and procedure manuals.
* Ability to complete routine reports and correspondence.
* Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
* Ability to apply good judgment at all times.
* Ability to deal with problems, address and solve guest-related issues.

ENVIRONMENTAL JOB REQUIREMENTS

* While performing the duties of this job, the associate is regularly required to remain stationary; navigate the hotel and parking lot; reach and handle; detect objects and controls; and detect sounds.
* Occasionally required to position self to access low areas and traverse heights and remain stable while doing so.
* Occasionally lift and/or move up to 25 pounds.
* Occasionally push and/or pull carts and equipment up to 50 pounds.
* While performing the duties of this job, the associate frequently works in outside weather conditions (depending on hotel).
* The associate occasionally works in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals and risk of electrical shock.
* The work environment will typically be at moderate to loud noise levels.
* The associate may be asked to travel to help additional locations within a reasonable geography.

MINIMUM QUALIFICATIONS

* High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.

POSITION PURPOSE AND SUMMARY

The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for assisting guests at all times, answering phones, and checking in and checking guests out in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests.

Watch A Day in the Life video for Guest Services Representative https://vimeo.com/showcase/5180017/video/290728320

MAJOR / KEY JOB DUTIES

* Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
* Management system. Assists guests at all times; responds to guest requests with diligent follow through. Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guest and associates with the utmost of respect and kindness.
* Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
* Job functions to include handling collection efforts of all in-house balances. The GSR is responsible for accounting all cash, check, credit card and city ledger accounts through the propery
* Job functions to include setup, maintenance and takedown of the breakfast when required by time of day; and maintaining an organized and clean work area behind the front desk, in the lobby and guest commons in compliance with company standards.
* Job functions to include selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards.
* Job functions to include collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying opportunities.
* Periodic tours of the property to ensure the property is meeting brand standards.
* Assists and provides reasonable accommodations in response to guest requests whenever possible and practical
* Compliance with all company policies and procedures, including but not limited to the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.

OTHER DUTIES

* Responsible for maintaining overall hotel cleanliness, including assisting with cleaning any areas of the hotel as assigned by the manager when needed, including but not limited to front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
* Cross training into the housekeeping and laundry areas so that assistance can be provided as needed.
* Other duties as requested by the management team.

BENEFITS

* Vision Insurance
* 401(k) Savings Plan
* Employee Assistance Program (EAP)

COMPENSATION

For Colorado Applicants Only: To view pay range information for the position; please click on the following link: https://recruiting.adp.com/src/ColoradoEqualPayforEqualWorkAct.dbprop?x=y&oem ID=RTI_1218301&site Live=false&_ext=pdf

Guest Services Rep Full Time-104010

Extended Stay America
Chantilly, VA
KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES

* Ability to understand and communicate in English proficiently to interact with guests, associates and outside vendors.
* Must be able to operate the property management system technology. Requires the ability to work through all shift reports and performing the audit function when necessary and assigned.
* Ability to understand and follow documents such as safety rules, operating and maintenance instructions, and procedure manuals.
* Ability to complete routine reports and correspondence.
* Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
* Ability to apply good judgment at all times.
* Ability to deal with problems, address and solve guest-related issues.

ENVIRONMENTAL JOB REQUIREMENTS

* While performing the duties of this job, the associate is regularly required to remain stationary; navigate the hotel and parking lot; reach and handle; detect objects and controls; and detect sounds.
* Occasionally required to position self to access low areas and traverse heights and remain stable while doing so.
* Occasionally lift and/or move up to 25 pounds.
* Occasionally push and/or pull carts and equipment up to 50 pounds.
* While performing the duties of this job, the associate frequently works in outside weather conditions (depending on hotel).
* The associate occasionally works in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals and risk of electrical shock.
* The work environment will typically be at moderate to loud noise levels.
* The associate may be asked to travel to help additional locations within a reasonable geography.

MINIMUM QUALIFICATIONS

* High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.

POSITION PURPOSE AND SUMMARY

The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for assisting guests at all times, answering phones, and checking in and checking guests out in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests.

Watch A Day in the Life video for Guest Services Representative https://vimeo.com/showcase/5180017/video/290728320

MAJOR / KEY JOB DUTIES

* Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
* Management system. Assists guests at all times; responds to guest requests with diligent follow through. Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guest and associates with the utmost of respect and kindness.
* Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
* Job functions to include handling collection efforts of all in-house balances. The GSR is responsible for accounting all cash, check, credit card and city ledger accounts through the property
* Job functions to include setup, maintenance and takedown of the breakfast when required by time of day; and maintaining an organized and clean work area behind the front desk, in the lobby and guest commons in compliance with company standards.
* Job functions to include selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards.
* Job functions to include collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying opportunities.
* Periodic tours of the property to ensure the property is meeting brand standards.
* Assists and provides reasonable accommodations in response to guest requests whenever possible and practical
* Compliance with all company policies and procedures, including but not limited to the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.

OTHER DUTIES

* Responsible for maintaining overall hotel cleanliness, including assisting with cleaning any areas of the hotel as assigned by the manager when needed, including but not limited to front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
* Cross training into the housekeeping and laundry areas so that assistance can be provided as needed.
* Other duties as requested by the management team.

BENEFITS

* Medical Insurance
* Dental Insurance
* Vision Insurance
* Health Care and Dependent Care Flexible Spending Accounts
* Employer Paid Basic Life and AD&D Insurance
* Employer Paid Long Term Disability
* Optional Employee Paid - Voluntary Benefits
* Short-Term Disability
* Buy-Up Long-Term Disability
* Supplemental Life Insurance
* Dependent Life Insurance

* 401(k) Savings Plan
* Paid Time Off
* Employee Assistance Program (EAP)

COMPENSATION

For Colorado Applicants Only: To view pay range information for the position; please click on the following link: https://recruiting.adp.com/src/ColoradoEqualPayforEqualWorkAct.dbprop?x=y&oem ID=RTI_1218301&site Live=false&_ext=pdf

Housekeeper Full Time-101010

Extended Stay America
Chantilly, VA
KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES

* Ability to understand instructions, policies, and guidelines and the ability to engage in effective communication with the manager and staff.
* Ability to understand and follow guidelines, adhere to timed objectives, productivity measurements and similar company standards and expectations.
* Ability to apply good judgment at all times.

ENVIRONMENTAL JOB REQUIREMENTS

* The associate must be able to perform thorough cleaning of facilities pursuant to company standards, policies and procedures. While performing the duties of this job, the associate is regularly required to remain stationary, be mobile, navigate the hotel, handle, reach, and detect objects, tools, or controls, and detect scent and detect sounds.
* The associate must be able to position self to access low areas, traverse heights and remain stable while doing so, balance,and the ability to bend, kneel, or crouch.
* The associate must be able to occasionally push/pull objects (carts/cleaning equipment) weighing upto 50 pounds.
* The associate must have the ability to discern or detect items in guest rooms to ensure safe performance of work.
* The associate may frequently work in outside weather conditions (depending on hotel).
* The associate occasionally works in wet humid conditions (non weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals, and risk of electical shock.
* The work environment typically will be at moderate to loud noise levels.
* The associate may be asked to travel to help additional locations within a reasonable geography.

MINIMUM QUALIFICATIONS

* No prior experience or training necessary.

ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.

POSITION PURPOSE AND SUMMARY

The Housekeeping Attendant (or "Housekeeper") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests and associates. The position is responsible for cleaning guest rooms in accordance with company guidelines and procedures.

Watch A Day in the Life video for Housekeeper (English) https://vimeo.com/showcase/5180017/video/291794067

Watch A Day in the Life video for Housekeeper (Spanish) https://vimeo.com/showcase/5180017/video/311773198

MAJOR / KEY JOB DUTIES

* Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and associates.
* Cleans assigned guest rooms with adherence to company standards, policies and procedures.
* Ensures housekeeping carts, cart rooms and laundry areas are maintained to company standard while in use.
* Stocks carts and cart rooms if necessary and or directed by management.
* Reports all maintenance issues directly to the front desk and/or manager on duty.
* Reports any guest property that may be leftover in the room directly to the front desk and manager on duty.
* Assists and provides reasonable accommodations in response to guest requests whenever possible and practical.
* Compliance with all safety and security policies and procedures.

OTHER DUTIES

* Assisting to clean other areas of the hotel as assigned by the manager when needed to include (but not limited to) associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
* Responsible for maintaining overall hotel cleanliness.
* Other duties as requested by the management team.

BENEFITS

* Medical Insurance
* Dental Insurance
* Vision Insurance
* Health Care and Dependent Care Flexible Spending Accounts
* Employer Paid Basic Life and AD&D Insurance
* Employer Paid Long Term Disability
* Optional Employee Paid - Voluntary Benefits
* Short-Term Disability
* Buy-Up Long-Term Disability
* Supplemental Life Insurance
* Dependent Life Insurance

* 401(k) Savings Plan
* Paid Time Off
* Employee Assistance Program (EAP)

COMPENSATION

For Colorado Applicants Only: To view pay range information for the position; please click on the following link: https://recruiting.adp.com/src/ColoradoEqualPayforEqualWorkAct.dbprop?x=y&oem ID=RTI_1218301&site Live=false&_ext=pdf

Night Guest Laundry Attend-FT-102010

Extended Stay America
Chantilly, VA
KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES

* Ability to understand and communicate in English proficiently to interact with guests and associates.
* Must be able to operate the property management system technology. Requires the ability to work through all shift reports and performing the audit function when necessary and assigned.
* Ability to understand and follow documents such as safety rules, operating and maintenance instructions, and procedure manuals.
* Ability to complete routine reports and correspondence.
* Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
* Ability to apply good judgment at all times.
* Ability to deal with problems, address and solve guest-related issues.

ENVIRONMENTAL JOB REQUIREMENTS

* While performing the duties of this job, the associate is regularly required to remain stationary; navigate the hotel; handle, reach, and detect objects, tools, and controls and detect scent and sounds.
* Frequently required to bend and position self to access low areas.
* Frequently required to lift and/or move laundry and dishes up to 25 pounds.
* Occasionally must be able to push/pull carts weighing up to 50 lbs.
* Occasionally required to traverse heights and remain stabilize while doing so.
* While performing the duties of this job, the associate frequently works in outside weather conditions (depending on hotel).
* The associate occasionally works in wet humid conditions (non-weather related), near moving mechanical parts, in the presence fumes or airborne particles and toxic or caustic chemicals, and risk of electical shock.
* The work environment will typically be at moderate to loud noise levels.
* The associate may be asked to travel to help additional locations within a reasonable geography.

MINIMUM QUALIFICATIONS

* High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.

POSITION PURPOSE AND SUMMARY

The Night Guest Laundry Attendant ("NGLA") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The NGLA is responsible for assisting guests overnight, including checking in and checking guests out in accordance with company guidelines and procedures. The NGLA is responsible for completing all laundry responsibilities, answering phones, and ensuring that safety and security procedures are in place in accordance with company guidelines and standards.

Watch A Day in the Life video for Night Guest Laundry Attendant, https://vimeo.com/showcase/5180017/video/347336392

MAJOR / KEY JOB DUTIES

* Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and associates.
* Job function to include assisting guests overnight, checking in and checking guests out in accordance with company guidelines and procedures.
* Job functions to include processing all laundry in compliance with company standards. This includes but is not limited to treating for stains, washing, drying and folding linens, terry, blankets, bedspreads, mattresspads and shower curtains.
* Job functions to include processing all dishware in compliance with company standards. This includes but is not limited to washing, drying and packaging.
* Job function to include stocking all housekeeping carts, cart rooms and laundry with appropriate product to ensure that PAR levels are maintained through the entire building, in compliance with company standards.
* Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
* Job function to include setting up and maintaining the grab and go breakfast in accordance with company standards.
* Job function to include periodic daily tours of the property to inspect for cleanliness and maintenance in accordance with standards.
* Compliance with all company policies and procedures, including but not limited to the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.

OTHER DUTIES

* Assists with the cleaning of any areas of the hotel as assigned by the manager when needed to include but not limited to front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
* Responsible for maintaining overall hotel cleanliness.
* And any other duties as requested by the management team.

The typical shift for this position is 11:00pm to 7:00am

BENEFITS

* Medical Insurance
* Dental Insurance
* Vision Insurance
* Health Care and Dependent Care Flexible Spending Accounts
* Employer Paid Basic Life and AD&D Insurance
* Employer Paid Long Term Disability
* Optional Employee Paid - Voluntary Benefits
* Short-Term Disability
* Buy-Up Long-Term Disability
* Supplemental Life Insurance
* Dependent Life Insurance

* 401(k) Savings Plan
* Paid Time Off
* Employee Assistance Program (EAP)

COMPENSATION

For Colorado Applicants Only: To view pay range information for the position; please click on the following link: https://recruiting.adp.com/src/ColoradoEqualPayforEqualWorkAct.dbprop?x=y&oem ID=RTI_1218301&site Live=false&_ext=pdf

Guest Services Rep Part Time-104020

Extended Stay America
Alexandria, VA
KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES

* Ability to understand and communicate in English proficiently to interact with guests, associates and outside vendors.
* Must be able to operate the property management system technology. Requires the ability to work through all shift reports and performing the audit function when necessary and assigned.
* Ability to understand and follow documents such as safety rules, operating and maintenance instructions, and procedure manuals.
* Ability to complete routine reports and correspondence.
* Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
* Ability to apply good judgment at all times.
* Ability to deal with problems, address and solve guest-related issues.

ENVIRONMENTAL JOB REQUIREMENTS

* While performing the duties of this job, the associate is regularly required to remain stationary; navigate the hotel and parking lot; reach and handle; detect objects and controls; and detect sounds.
* Occasionally required to position self to access low areas and traverse heights and remain stable while doing so.
* Occasionally lift and/or move up to 25 pounds.
* Occasionally push and/or pull carts and equipment up to 50 pounds.
* While performing the duties of this job, the associate frequently works in outside weather conditions (depending on hotel).
* The associate occasionally works in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals and risk of electrical shock.
* The work environment will typically be at moderate to loud noise levels.
* The associate may be asked to travel to help additional locations within a reasonable geography.

MINIMUM QUALIFICATIONS

* High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.

POSITION PURPOSE AND SUMMARY

The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for assisting guests at all times, answering phones, and checking in and checking guests out in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests.

Watch A Day in the Life video for Guest Services Representative https://vimeo.com/showcase/5180017/video/290728320

MAJOR / KEY JOB DUTIES

* Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
* Management system. Assists guests at all times; responds to guest requests with diligent follow through. Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guest and associates with the utmost of respect and kindness.
* Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
* Job functions to include handling collection efforts of all in-house balances. The GSR is responsible for accounting all cash, check, credit card and city ledger accounts through the propery
* Job functions to include setup, maintenance and takedown of the breakfast when required by time of day; and maintaining an organized and clean work area behind the front desk, in the lobby and guest commons in compliance with company standards.
* Job functions to include selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards.
* Job functions to include collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying opportunities.
* Periodic tours of the property to ensure the property is meeting brand standards.
* Assists and provides reasonable accommodations in response to guest requests whenever possible and practical
* Compliance with all company policies and procedures, including but not limited to the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.

OTHER DUTIES

* Responsible for maintaining overall hotel cleanliness, including assisting with cleaning any areas of the hotel as assigned by the manager when needed, including but not limited to front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
* Cross training into the housekeeping and laundry areas so that assistance can be provided as needed.
* Other duties as requested by the management team.

BENEFITS

* Vision Insurance
* 401(k) Savings Plan
* Employee Assistance Program (EAP)

COMPENSATION

For Colorado Applicants Only: To view pay range information for the position; please click on the following link: https://recruiting.adp.com/src/ColoradoEqualPayforEqualWorkAct.dbprop?x=y&oem ID=RTI_1218301&site Live=false&_ext=pdf

Night Guest Laundry Attend-PT-102020

Extended Stay America
Columbia, MD
KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES

* Ability to understand and communicate in English proficiently to interact with guests and associates.
* Must be able to operate the property management system technology. Requires the ability to work through all shift reports and performing the audit function when necessary and assigned.
* Ability to understand and follow documents such as safety rules, operating and maintenance instructions, and procedure manuals.
* Ability to complete routine reports and correspondence.
* Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
* Ability to apply good judgment at all times.
* Ability to deal with problems, address and solve guest-related issues.

ENVIRONMENTAL JOB REQUIREMENTS

* While performing the duties of this job, the associate is regularly required to remain stationary; navigate the hotel; handle, reach, and detect objects, tools, and controls and detect scent and sounds.
* Frequently required to bend and position self to access low areas.
* Frequently required to lift and/or move laundry and dishes up to 25 pounds.
* Occasionally must be able to push/pull carts weighing up to 50 lbs.
* Occasionally required to traverse heights and remain stabilize while doing so.
* While performing the duties of this job, the associate frequently works in outside weather conditions (depending on hotel).
* The associate occasionally works in wet humid conditions (non-weather related), near moving mechanical parts, in the presence fumes or airborne particles and toxic or caustic chemicals, and risk of electical shock.
* The work environment will typically be at moderate to loud noise levels.
* The associate may be asked to travel to help additional locations within a reasonable geography.

MINIMUM QUALIFICATIONS

* High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.

POSITION PURPOSE AND SUMMARY

The Night Guest Laundry Attendant ("NGLA") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The NGLA is responsible for assisting guests overnight, including checking in and checking guests out in accordance with company guidelines and procedures. The NGLA is responsible for completing all laundry responsibilities, answering phones, and ensuring that safety and security procedures are in place in accordance with company guidelines and standards.

Watch A Day in the Life video for Night Guest Laundry Attendant, https://vimeo.com/showcase/5180017/video/347336392

MAJOR / KEY JOB DUTIES

* Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and associates.
* Job function to include assisting guests overnight, checking in and checking guests out in accordance with company guidelines and procedures.
* Job functions to include processing all laundry in compliance with company standards. This includes but is not limited to treating for stains, washing, drying and folding linens, terry, blankets, bedspreads, mattresspads and shower curtains.
* Job functions to include processing all dishware in compliance with company standards. This includes but is not limited to washing, drying and packaging.
* Job function to include stocking all housekeeping carts, cart rooms and laundry with appropriate product to ensure that PAR levels are maintained through the entire building, in compliance with company standards.
* Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
* Job function to include setting up and maintaining the grab and go breakfast in accordance with company standards.
* Job function to include periodic daily tours of the property to inspect for cleanliness and maintenance in accordance with standards.
* Compliance with all company policies and procedures, including but not limited to the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.

OTHER DUTIES

* Assists with the cleaning of any areas of the hotel as assigned by the manager when needed to include but not limited to front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
* Responsible for maintaining overall hotel cleanliness.
* And any other duties as requested by the management team.

The typical shift for this position is 11:00pm to 7:00am

BENEFITS

* Vision Insurance
* 401(k) Savings Plan
* Employee Assistance Program (EAP)

COMPENSATION

For Colorado Applicants Only: To view pay range information for the position; please click on the following link: https://recruiting.adp.com/src/ColoradoEqualPayforEqualWorkAct.dbprop?x=y&oem ID=RTI_1218301&site Live=false&_ext=pdf

Team Lead-109010

Extended Stay America
Jessup, MD
KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES

* Able to comprehend fundamental instructions, write short correspondence, and memos. Solid English skills with regard to reading, writing and verbal communication to be able to communicate effectively with guests, associates, and outside vendors.
* Ability to operate the property management system technology.
* Ability to add, subtract, multiply, and divide units of measure, using whole numbers, common fractions, and decimals
* Ability to apply common sense understanding to carry out detailed written or oral instructions.
* Supervisory skills to oversee daily activities of 8 to 15 hourly staff.
* Ability to organize multiple priorities to ensure that daily operations are performed at peak efficiency.

ENVIRONMENTAL JOB REQUIREMENTS

* While performing the duties of this job, the associate is regularly required to remain stationary; navigate the hotel and parking lot; handle, reach, and detect objects, tools and controls; and detect scent and sounds.
* Occasionally required to position self to access low areas and traverse heights and remain stable while doing so.
* Occasionally lift and/or move up to 25 pounds.
* While performing the duties of this job, the associate frequently works in outside weather conditions (depending on hotel).
* The associate occasionally works in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals and risk of electrical shock.
* The work environment will typically be at moderate to loud noise levels.
* Associate may be asked to travel to help additional locations within a reasonable geography.
* Associate may be asked to travel to cover additional sites during the GM's absence.

MINIMUM QUALIFICATIONS

* Prior hotel experience is required.
* High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

PREFERRED QUALIFICATIONS

* Previous supervisory experience is desired.

ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.

POSITION PURPOSE AND SUMMARY

The Team Lead ("TL") position assists the General Manager ("GM") in managing the hotel operations on a day-to-daybasis toensure optimum performance and continual improvement in the Key Performance Indicators and 100% guest satisfaction. The TL resolves guest and associate issues, and performs other duties as required to develop efficiency and profitability in all aspects of property management. The TL assumes the GM's responsibilities when required. The TL also must ensure that safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests.

MAJOR / KEY JOB DUTIES

* Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
* Assists the GM in ensuring that associates at the property are driving company initiatives to increase revenue, lower costs and increase guest and associate satisfaction.
* Trains associates on company standards and job performance expectations when the GM is not available.
* Upholds and enforces company standards and policy compliance at the hotel level. The associate must promote compliance with company policies and procedures, including but not limited to the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.
* Assists the GM in monitoring in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund checks.
* Assists with monitoring monthly inventory of supplies and equipment. Ensures that day- to-day purchases are within budget and with approved vendors. Assists the GM in maximizing revenues and flow through to GOP to meet or exceed budgeted EBITDA.
* Serves as first level of contact for guest service issues. Resolves guest issues or determines necessity to escalate to the GM as needed.
* Position must embrace the company's service culture and treat all guest and associates with professionalism, respect and kindness.
* Instills 100% guest satisfaction objective to hourly associates.

OTHER DUTIES

* Assists with certain sales-related activities to increase occupancy, such as supporting the GM by seeking out potential business in the local market and making sales calls and other telemarketing activities.
* Provides other relief or back-up duties as needed at the hotel including front desk coverage, housekeeping, and other duties when needed to ensure optimum operation of the hotel.
* Inspects guest rooms.
* Assists with active review and monitoring of social media websites to ensure timely and appropriate responses.

BENEFITS

* Medical Insurance
* Dental Insurance
* Vision Insurance
* Health Care and Dependent Care Flexible Spending Accounts
* Employer Paid Basic Life and AD&D Insurance
* Employer Paid Long Term Disability
* Optional Employee Paid - Voluntary Benefits
* Short-Term Disability
* Buy-Up Long-Term Disability
* Supplemental Life Insurance
* Dependent Life Insurance

* 401(k) Savings Plan
* Paid Time Off
* Employee Assistance Program (EAP)

COMPENSATION

For Colorado Applicants Only: To view pay range information for the position; please click on the following link: https://recruiting.adp.com/src/ColoradoEqualPayforEqualWorkAct.dbprop?x=y&oem ID=RTI_1218301&site Live=false&_ext=pdf

Guest Services Rep Part Time-104020

Extended Stay America
Jessup, MD
KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES

* Ability to understand and communicate in English proficiently to interact with guests, associates and outside vendors.
* Must be able to operate the property management system technology. Requires the ability to work through all shift reports and performing the audit function when necessary and assigned.
* Ability to understand and follow documents such as safety rules, operating and maintenance instructions, and procedure manuals.
* Ability to complete routine reports and correspondence.
* Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
* Ability to apply good judgment at all times.
* Ability to deal with problems, address and solve guest-related issues.

ENVIRONMENTAL JOB REQUIREMENTS

* While performing the duties of this job, the associate is regularly required to remain stationary; navigate the hotel and parking lot; reach and handle; detect objects and controls; and detect sounds.
* Occasionally required to position self to access low areas and traverse heights and remain stable while doing so.
* Occasionally lift and/or move up to 25 pounds.
* Occasionally push and/or pull carts and equipment up to 50 pounds.
* While performing the duties of this job, the associate frequently works in outside weather conditions (depending on hotel).
* The associate occasionally works in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals and risk of electrical shock.
* The work environment will typically be at moderate to loud noise levels.
* The associate may be asked to travel to help additional locations within a reasonable geography.

MINIMUM QUALIFICATIONS

* High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.

POSITION PURPOSE AND SUMMARY

The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for assisting guests at all times, answering phones, and checking in and checking guests out in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests.

Watch A Day in the Life video for Guest Services Representative https://vimeo.com/showcase/5180017/video/290728320

MAJOR / KEY JOB DUTIES

* Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
* Management system. Assists guests at all times; responds to guest requests with diligent follow through. Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guest and associates with the utmost of respect and kindness.
* Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
* Job functions to include handling collection efforts of all in-house balances. The GSR is responsible for accounting all cash, check, credit card and city ledger accounts through the propery
* Job functions to include setup, maintenance and takedown of the breakfast when required by time of day; and maintaining an organized and clean work area behind the front desk, in the lobby and guest commons in compliance with company standards.
* Job functions to include selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards.
* Job functions to include collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying opportunities.
* Periodic tours of the property to ensure the property is meeting brand standards.
* Assists and provides reasonable accommodations in response to guest requests whenever possible and practical
* Compliance with all company policies and procedures, including but not limited to the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.

OTHER DUTIES

* Responsible for maintaining overall hotel cleanliness, including assisting with cleaning any areas of the hotel as assigned by the manager when needed, including but not limited to front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
* Cross training into the housekeeping and laundry areas so that assistance can be provided as needed.
* Other duties as requested by the management team.

BENEFITS

* Vision Insurance
* 401(k) Savings Plan
* Employee Assistance Program (EAP)

COMPENSATION

For Colorado Applicants Only: To view pay range information for the position; please click on the following link: https://recruiting.adp.com/src/ColoradoEqualPayforEqualWorkAct.dbprop?x=y&oem ID=RTI_1218301&site Live=false&_ext=pdf

Guest Services Rep Full Time-104010

Extended Stay America
Juneau, AK
KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES

* Ability to understand and communicate in English proficiently to interact with guests, associates and outside vendors.
* Must be able to operate the property management system technology. Requires the ability to work through all shift reports and performing the audit function when necessary and assigned.
* Ability to understand and follow documents such as safety rules, operating and maintenance instructions, and procedure manuals.
* Ability to complete routine reports and correspondence.
* Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
* Ability to apply good judgment at all times.
* Ability to deal with problems, address and solve guest-related issues.

ENVIRONMENTAL JOB REQUIREMENTS

* While performing the duties of this job, the associate is regularly required to remain stationary; navigate the hotel and parking lot; reach and handle; detect objects and controls; and detect sounds.
* Occasionally required to position self to access low areas and traverse heights and remain stable while doing so.
* Occasionally lift and/or move up to 25 pounds.
* Occasionally push and/or pull carts and equipment up to 50 pounds.
* While performing the duties of this job, the associate frequently works in outside weather conditions (depending on hotel).
* The associate occasionally works in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals and risk of electrical shock.
* The work environment will typically be at moderate to loud noise levels.
* The associate may be asked to travel to help additional locations within a reasonable geography.

MINIMUM QUALIFICATIONS

* High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.

POSITION PURPOSE AND SUMMARY

The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for assisting guests at all times, answering phones, and checking in and checking guests out in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests.

Watch A Day in the Life video for Guest Services Representative https://vimeo.com/showcase/5180017/video/290728320

MAJOR / KEY JOB DUTIES

* Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
* Management system. Assists guests at all times; responds to guest requests with diligent follow through. Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guest and associates with the utmost of respect and kindness.
* Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
* Job functions to include handling collection efforts of all in-house balances. The GSR is responsible for accounting all cash, check, credit card and city ledger accounts through the property
* Job functions to include setup, maintenance and takedown of the breakfast when required by time of day; and maintaining an organized and clean work area behind the front desk, in the lobby and guest commons in compliance with company standards.
* Job functions to include selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards.
* Job functions to include collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying opportunities.
* Periodic tours of the property to ensure the property is meeting brand standards.
* Assists and provides reasonable accommodations in response to guest requests whenever possible and practical
* Compliance with all company policies and procedures, including but not limited to the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.

OTHER DUTIES

* Responsible for maintaining overall hotel cleanliness, including assisting with cleaning any areas of the hotel as assigned by the manager when needed, including but not limited to front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
* Cross training into the housekeeping and laundry areas so that assistance can be provided as needed.
* Other duties as requested by the management team.

BENEFITS

* Medical Insurance
* Dental Insurance
* Vision Insurance
* Health Care and Dependent Care Flexible Spending Accounts
* Employer Paid Basic Life and AD&D Insurance
* Employer Paid Long Term Disability
* Optional Employee Paid - Voluntary Benefits
* Short-Term Disability
* Buy-Up Long-Term Disability
* Supplemental Life Insurance
* Dependent Life Insurance

* 401(k) Savings Plan
* Paid Time Off
* Employee Assistance Program (EAP)

COMPENSATION

For Colorado Applicants Only: To view pay range information for the position; please click on the following link: https://recruiting.adp.com/src/ColoradoEqualPayforEqualWorkAct.dbprop?x=y&oem ID=RTI_1218301&site Live=false&_ext=pdf

Night Guest Laundry Attend-PT-102020

Extended Stay America
Birmingham, AL
KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES

* Ability to understand and communicate in English proficiently to interact with guests and associates.
* Must be able to operate the property management system technology. Requires the ability to work through all shift reports and performing the audit function when necessary and assigned.
* Ability to understand and follow documents such as safety rules, operating and maintenance instructions, and procedure manuals.
* Ability to complete routine reports and correspondence.
* Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
* Ability to apply good judgment at all times.
* Ability to deal with problems, address and solve guest-related issues.

ENVIRONMENTAL JOB REQUIREMENTS

* While performing the duties of this job, the associate is regularly required to remain stationary; navigate the hotel; handle, reach, and detect objects, tools, and controls and detect scent and sounds.
* Frequently required to bend and position self to access low areas.
* Frequently required to lift and/or move laundry and dishes up to 25 pounds.
* Occasionally must be able to push/pull carts weighing up to 50 lbs.
* Occasionally required to traverse heights and remain stabilize while doing so.
* While performing the duties of this job, the associate frequently works in outside weather conditions (depending on hotel).
* The associate occasionally works in wet humid conditions (non-weather related), near moving mechanical parts, in the presence fumes or airborne particles and toxic or caustic chemicals, and risk of electical shock.
* The work environment will typically be at moderate to loud noise levels.
* The associate may be asked to travel to help additional locations within a reasonable geography.

MINIMUM QUALIFICATIONS

* High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.

POSITION PURPOSE AND SUMMARY

The Night Guest Laundry Attendant ("NGLA") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The NGLA is responsible for assisting guests overnight, including checking in and checking guests out in accordance with company guidelines and procedures. The NGLA is responsible for completing all laundry responsibilities, answering phones, and ensuring that safety and security procedures are in place in accordance with company guidelines and standards.

Watch A Day in the Life video for Night Guest Laundry Attendant, https://vimeo.com/showcase/5180017/video/347336392

MAJOR / KEY JOB DUTIES

* Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and associates.
* Job function to include assisting guests overnight, checking in and checking guests out in accordance with company guidelines and procedures.
* Job functions to include processing all laundry in compliance with company standards. This includes but is not limited to treating for stains, washing, drying and folding linens, terry, blankets, bedspreads, mattresspads and shower curtains.
* Job functions to include processing all dishware in compliance with company standards. This includes but is not limited to washing, drying and packaging.
* Job function to include stocking all housekeeping carts, cart rooms and laundry with appropriate product to ensure that PAR levels are maintained through the entire building, in compliance with company standards.
* Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
* Job function to include setting up and maintaining the grab and go breakfast in accordance with company standards.
* Job function to include periodic daily tours of the property to inspect for cleanliness and maintenance in accordance with standards.
* Compliance with all company policies and procedures, including but not limited to the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.

OTHER DUTIES

* Assists with the cleaning of any areas of the hotel as assigned by the manager when needed to include but not limited to front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
* Responsible for maintaining overall hotel cleanliness.
* And any other duties as requested by the management team.

The typical shift for this position is 11:00pm to 7:00am

BENEFITS

* Vision Insurance
* 401(k) Savings Plan
* Employee Assistance Program (EAP)

COMPENSATION

For Colorado Applicants Only: To view pay range information for the position; please click on the following link: https://recruiting.adp.com/src/ColoradoEqualPayforEqualWorkAct.dbprop?x=y&oem ID=RTI_1218301&site Live=false&_ext=pdf

Housekeeper Full Time-101010

Extended Stay America
Little Rock, AR

General Manager Full Time-GMA-203100

Extended Stay America
Scottsdale, AZ

Housekeeper Full Time-101010

Extended Stay America
Phoenix, AZ

Housekeeper Full Time-101010

Extended Stay America
Tempe, AZ

Guest Services Rep Part Time-104020

Extended Stay America
Mesa, AZ

Housekeeper Part Time-101020

Extended Stay America
Peoria, AZ

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