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Extended Stay America jobs in Indianapolis, IN - 59 jobs

  • Night Service Rep Part Time-103020

    Extended Stay America 4.5company rating

    Extended Stay America job in Greenwood, IN

    The Night Service Representative Part Time responds to certain types of on-call business needs during overnight hours when the hotel lobby is closed and ensures services provided are consistent, courteous, and meet high standards of quality to maintain guest satisfaction. The associate must be able to respond to certain business needs during overnight hours, typically within 30 minutes of notification of the request. On-call business needs include guest key or access issues, noise complaints, emergencies at the hotel, or limited after-hours check-ins. Excellent opportunity to live onsite. The associate who performs this position is provided a guest hotel room for lodging as part of their employment and is on the overnight on-call schedule. The associate must be able to respond to certain business needs during overnight hours, typically within 30 minutes of notification of the request. On-call business needs include guest key or access issues, noise complaints, emergencies at the hotel, or limited after-hours check-ins. MAJOR /KEY JOB FUNCTIONS The following job duties will vary and may or may not be required to be performed during a given shift, depending on occurrences during said shift. * Attend to guests upon call notification from outside service agent for check-ins, emergency maintenance issues, guest noise complaints, and safety and security situations. * Maintain control of all hotel keys, including safeguarding from mishandling or theft. * Log keys in and out, when necessary. * Organize, confirm, process, and conduct limited guest check-ins/check-outs, including greeting and registering the guests, assigning rooms, issuing room keys, and collecting payments, when necessary. * Keep abreast of hotel policies, training, and safety procedures. * Ensure all safety, guest and security concerns are reported per company policy. * Supply guests with directions and information regarding property amenities, services, hours of operation and local areas of interest, when necessary. * Perform bookkeeping activities such as logging events, running reports and posting payments to guest folios, when necessary. * Maintain proficiency in all location computer and software systems. * Respond to emergency situations, communicates with first responders as necessary, addresses key activation issues, and responds to noise complaints, when necessary. * Associates in this position may be asked to cover another hotel in the area should critical staffing needs arise. * Other job duties as assiged by management. KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES * Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. * Document events in writing and prepare routine correspondence. * Operate the hotel mobile phone. * Speak effectively before groups of customers. Must be proficient in reading and speaking English. * Computer skills including the ability to access and accurately input information into a computer system including Microsoft Office Suite and the Hotel PMS system. * Excellent oral and written communication skills. * Friendly, cooperative manner and patience in dealing with guests and staff. * Professional appearance and demeanor. * Self-starter with the ability to prioritize and handle issues under pressure. * Strong time management and problem-solving skills. * Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals as well as compute rates, ratio, and percentage and to draw and interpret bar graphs. * Application of common sense understanding to carry out detailed written or oral instructions and deal with problems involving a few concrete variables in standardized situations. BENEFITS * Weekly Pay! * Competitive Wages * Great working environment * Employee Recognition Programs * Vision Insurance * 401(k) Savings Plan * Employee Assistance Program (EAP) * Employee Perks Progam offering discounts to major companies Compensation Pay Ranges Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws. ENVIRONMENTAL JOB REQUIREMENTS The work environment characteristics/physical demands described here are representative of those an associate may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Associate must be able to respond to certain business needs during overnight hours, typically within 30 minutes of notification of the request. * While performing the duties of this job, the associate occasionally works near moving mechanical parts and in outside weather conditions and is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals. * The noise level in the work environment is usually quiet to moderate. * Associate While performing the duties of this job, the associate is regularly required to stand; walk; navigate the hallways with prompt motion, use hands to finger, handle, or feel objects, reach, tools, or controls; operate a mobile phone, talk, see and hear. The associate is occasionally required to stoop, kneel, or smell. * The associate must be able to occasionally push/pull objects (carts/cleaning equipment) weighing up to 50 pounds. MINIMUM QUALIFICATIONS High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
    $25k-32k yearly est. 27d ago
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  • Guest Services Rep Part Time-104020

    Extended Stay America 4.5company rating

    Extended Stay America job in Greenwood, IN

    The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests. Watch A Day in the Life video for Guest Services Representative ************************************************** MAJOR / KEY JOB DUTIES * Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests. * Assists and responds to guest requests with diligent follow-through. * Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness. * Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures. * Handle collection efforts of all in-house balances. The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property. * Setup, maintain, and takedown of breakfast display in timely manner. * Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards. * Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards. * Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities. * Periodic tours of the property to ensure the property is meeting brand standards. * Assists and provides reasonable accommodation in response to guest requests whenever possible and practical * Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities. OTHER DUTIES * Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas. * Engage in cross training in housekeeping and laundry areas to provide assistance as needed. * Other tasks as assigned by the management team. . BENEFITS * Weekly Pay! * Competitive Wages * Great working environment * Employee Recognition Programs * Vision Insurance * 401(k) Savings Plan * Employee Assistance Program (EAP) * Employee Perks Program offering discounts to major companies Compensation Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES * Understand and communicate in English proficiently to interact with guests, associates and outside vendors. * Proficient operation of the property management system technology. Requires the ability to work through all shift reports and perform the audit function when necessary and assigned. * Understand and comply with documents such as safety rules, operating and maintenance instructions, and procedure manuals. * Complete routine reports and correspondence. * Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals * Apply good judgment at all times. * Manage problems, address and solve guest-related issues. MINIMUM QUALIFICATIONS * High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.
    $23k-27k yearly est. 27d ago
  • Hotel Houseperson

    Residence Inn Noblesville 3.8company rating

    Noblesville, IN job

    When a guest walks into a pristine lobby or enters their room for the first time with everything exactly placed just right it is the beginning of every detail adding up to an experience our guests feel great about because they know they're in good hands while staying with us. As a Hotel Houseperson, your contribution ensures each guest an enjoyable and comfortable stay which in turn creates a customer for life. Benefits Offered: Incentives $ Employee Referral Program $ Paid Time Off Paid Vacation (Full-Time) Merit Increase $ 401k with Employer Contribution (Full-Time) Medical, Dental, Vision (Full-Time) Life Insurance (Full-Time) Long-term/Short-term Disability (Full-Time) Accident (Full-Time) Critical Illness (Full-Time) Cross-training Opportunities Hotel Room Discounts Schedule: Flexible Shifts Available -Morning/Evening/Night -Weekends -Full-Time/Part-Time Our Hotel Houseperson makes a difference by: A warm, people-oriented demeanor A team-first attitude A gift for paying attention to the smallest details As Hotel Houseperson, you will: Maintain a friendly, cheerful, and courteous demeanor always Respond promptly to requests from guests and other departments Identify and report preventative or other maintenance issues in public areas or guest rooms Set up furniture items in guest rooms as requested Retrieve items from shelves and storerooms, set up cleaning cart with supplies, constantly maintain carts and storerooms in a clean and orderly fashion to enhance efficiency and ease of cleaning rooms Clean and wipe windows, doors, walls, closets and fixtures in rooms, public areas, and hallways, often using ladders or stools to clean hard to reach areas, in order to maintain a clean, presentable, and attractive facility always. Wash shower walls and tub, clean toilet(s) and stall walls if applicable, wipe exposed pipes, clean mirrors, sink(s) and walls in order to have clean and sanitary guest and public restrooms Remove items from hallways and transport to service areas, including debris, unread newspapers, solid linens, and trash placed near Housekeeper carts. Clean, maintain, and store cleaning equipment Replace towels, soaps and all room amenities and restock literature that has been removed by previous guest or is soiled and torn to ensure adequate supply for arriving guests Vacuum rooms, public areas, and hallways, operate vacuums weighing up to 25 lbs., and lift/move heavy furniture in order to vacuum entire area of carpet including underneath furniture and hard-to-reach areas Inspect all room equipment (TV, lights/lamps, faucets, radios) to ensure proper working order and immediately report all room status and room maintenance deficiencies, in writing, to the Executive Housekeeper for prompt repair/resolution Secure and maintain custody of equipment, keys and supplies always in order to protect and preserve hotel property To be a successful Hotel Houseperson, you need: A professional demeanor, clear communication skills and the ability to support multiple departments. Support all coworkers and treat them with dignity and respect. Minimum Requirements: The Hotel Houseperson role requires continuous movement, regularly bending, lifting, pushing, pulling, carrying, and moving up to 55 pounds without assistance and in excess of 55 pounds with assistance. You must also be able to stand and walk for an entire shift and perform repetitive motions. Grasp, turn and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Clean uniform and professional appearance. Perform other reasonable job duties as requested by Supervisor. Move, lift, carry, push, pull and place objects weighing less than 25 pounds without assistance. MHG Hotels LLC seeks to attract and retain a high-performing and diverse workforce in which employee differences are respected and valued to better meet the varying needs of the diverse customers we serve. MHG Hotels LLC is an equal opportunity employer and does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws. If you are an individual with a disability and need assistance completing the online application, please call ************ extension 203. Please leave a message and a member of our Human Resources team will return your call within three business days. Alternatively, an email may be sent to ******************* “Applicant Accommodation” should be included in the subject line of the email. Please note that this phone number and email are only for those individuals who would like to request an accommodation to apply for a job
    $69k-100k yearly est. Auto-Apply 60d+ ago
  • Laundry Attendant - Fairfield Inn & Suites

    Fairfield Inn & Suites Columbus 4.1company rating

    Columbus, IN job

    Come join our dynamic team at the beautiful Fairfield Inn & Suites2820 Merchants Mile - Columbus, IN OPEN INTERVIEWS - EVERY WEDNESDAY2PM - 4PM Just walk in! No Phone calls please. Ask for Larry! -Great starting pay and flexible shifts! -Up to 15 PTO Days per year for FT and PT! -Medical, Dental and Vision Insurance -Critical Illness and Accident Insurances -Monthly and Referral Bonus -401k -Pet Insurance -Brand Travel Discounts Laundry Attendant The Laundry Attendant is responsible for overseeing all Laundry Operations in the Laundry Department to include washing of all linens, staffing and scheduling. Education & Experience: • High School diploma or equivalent and/or experience in a hotel or a related field preferred. • Experience in related position preferred. Physical Requirements: • Flexible and long hours sometimes required. • Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects. • Ability to stand during entire shift. Mental Requirements: • Must be able to convey information and ideas clearly. • Must be able to evaluate and select among alternative courses of action quickly and accurately. • Must work well in stressful, high-pressure situations. • Must maintain composure and objectivity under pressure. Essential: • Approach all encounters with guests and employees in a friendly, service-oriented manner. • Maintain regular attendance in compliance with Everwood Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel. • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working. • Always comply with Everwood Hospitality Service standards and regulations to encourage safe and efficient hotel operations. • Always maintain a warm and friendly demeanor. • Employees must always attentive, friendly, helpful and courteous to all guests, managers and fellow employees. • Understand operation of washing machine and dryers. • Load and unload washes according to standards. • Wash and dry all dirty linens, towels, rags, etc. • Sort all hotel linen according to type, color, size, etc. • Pre-treat all stained linen before washing. • Clean dryer filter daily and maintain all equipment as trained. • Operate iron as per standard and ensure that it is shut off at the end of day. • Sweep and mop laundry floors, storing all linens off the floor. • Fold towels and linens. • Oversees department to include scheduling and staffing. Marginal: • Maintain clean work area. • Attend meetings/training as required by management. • Perform other duties as requested by management. View all jobs at this company
    $23k-27k yearly est. 60d+ ago
  • Guest Room Attendant

    Residence Inn Noblesville 3.8company rating

    Noblesville, IN job

    When a guest walks into our rooms - imagine the first look around they take. Followed by the sigh of relief because they've arrived in their home away from home, be it for a night or a week, and it's perfect. Everything is exactly in its place- crisp, pressed linens, perfectly placed pillows, sparkling mirror, and every detail adding up to an experience our guests feel great about because they know they're in good hands while staying with us. As a Guest Room Attendant, your contribution helps ensure guests an enjoyable and comfortable stay which in turn creates a customer for life. Benefits Offered: 401k Medical, Dental, Vision Life Insurance Long-term/Short-term disability Accident Insurance Paid Vacation Incentives Referral Program PTO Annual Increases Cross-training opportunities Associate Discounts Schedule: Day Shifts Weekend Availability Flexible schedule Full-Time or Part-Time Our Housekeeping team makes a difference by: A warm, people-oriented demeanor A team-first attitude A gift for paying attention to the smallest details As Guest Room Attendant, you will: Clean, dust, polish, and vacuum to make sure guest rooms and bathrooms meet hotel standards. Change linens, make beds, and leave the bathroom sparkling. Restock all guest room supplies, like soap and shampoo. Organize your linen closet, restock your cart, and get ready for the next day before your shift ends each day. Remove trash and dirty linens Greet guests that you encounter during your shift with a friendly smile. Ensure all rooms are cared for and inspected according to standards Protect equipment and make sure there are no inadequacies Notify superiors of any damages, deficits, and disturbances. Adhere strictly to rules regarding health and safety and be aware of any company-related practices Ability to work with little supervision and maintain a high level of performance Customer-oriented and friendly Prioritization and time management skills Working quickly without compromising quality To be successful in this role, you need: a professional demeanor clear communication skills and appearance in a clean uniform is required. This job requires continuous movement, regularly bending, lifting, pushing, pulling, carrying, and moving up to 25-30 pounds. You must also be able to stand and walk for an entire shift and perform repetitive motions. Minimum Requirements: High School Diploma or equivalent Must be able to stand for at least 8 hours MHG Hotels LLC seeks to attract and retain a high-performing and diverse workforce in which employee differences are respected and valued to better meet the varying needs of the diverse customers we serve. MHG Hotels LLC is an equal opportunity employer and does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws. If you are an individual with a disability and need assistance completing the online application, please call ************ extension 203. Please leave a message and a member of our Human Resources team will return your call within three business days. Alternatively, an email may be sent to ******************* “Applicant Accommodation” should be included in the subject line of the email. Please note that this phone number and email are only for those individuals who would like to request accommodation to apply for a job
    $20k-25k yearly est. Auto-Apply 33d ago
  • Maintenance Manager - Non Exempt

    Residence Inn Noblesville 3.8company rating

    Noblesville, IN job

    No matter whether a guest arrives weary from their travels or excited for a vacation, as a Maintenance Manager, you know what to do to make them feel at home. They will appreciate the pristine appearance of the hotel, bright light bulbs in their room and a sparkling swimming pool. They will know you genuinely care about the quality of their stay when everything is in working order. Salary Offered: $47,513 - $56,065 Benefits Offered: Employee Referral Program $ Paid Vacation Merit Increase $ 401k with Employer Contribution (Full-Time) Medical, Dental, Vision (Full-Time) Life Insurance (Full-Time) Long-term/Short-term Disability (Full-Time) Accident (Full-Time) Critical Illness (Full-Time) Hotel Room Discounts Our Maintenance Manager makes a difference by: A warm, people-oriented demeanor A team-first attitude A knack for problem solving As Maintenance Manager, you will: Minimum Requirements: Maintain a friendly, cheerful, and courteous demeanor at all times Respond and attend to guests repair requests Communicate with guest/customers to resolve maintenance issues Perform scheduled preventative maintenance in guest rooms, meeting rooms, and/or public spaces a required, including flipping/inspecting mattresses, box springs, and assembling bed frames Visually inspect tools, equipment, or machines Display above average engineering operations skills and strong general mechanical ability Display basic knowledge or ability to acquire knowledge in the following categories: air conditioning and refrigeration, electrical, mechanical, plumbing, carpentry and finish skills, kitchen equipment, energy conservation, and/or general building Perform all surface preparation, painting, minor drywall and wood trip repair, light bulb and A/C filter replacement and complete thorough clean-up of painting or repair area Inspecting and repairing grout and caulking Maintain pool, chemicals, and pool equipment Test, troubleshoot and perform basic repair on all types of equipment (i.e. plunge toilets, change toilet seats, and unclog drains), electrical components including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guestroom items. Program TV's and perform general housekeeping and engineering-related inventory duties. Use the Lockout/Tagout system before performing maintenance work Follow company safety and security policies and procedures, report accidents injuries and unsafe work conditions Protect company assets Develop relationships with all departments and communicate regularly To be a successful Maintenance Manager, you need: A professional demeanor, a welcoming personality, and must be able to engage easily and actively connect with others. Be genuinely caring and compassionate and visibly demonstrate desire to understand others. Have natural instincts for problem solving. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team and to reach common goals, and listen and respond appropriately to concerns of other employees. Clean professional appearance. Minimum Requirements: The Maintenance Manager role requires standing for long periods of time, or entire shift. Grasp, turn and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move, lift, carry, push, pull and place objects weighing less than 50 pounds without assistance and heavier lifting or movement tasks with assistance. Scheduling is based on demand, and this role will require working weekend and/or PM shifts. Move up and down stairs, service ramps, and/or ladders. Reach overhead and below knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. MHG Hotels LLC seeks to attract and retain a high performing and diverse workforce in which employee differences are respected and valued to better meet the varying needs of the diverse customers we serve. MHG Hotels LLC is an equal opportunity employer and does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws. If you are an individual with a disability and need assistance completing the online application, please call ************ extension 203. Please leave a message and a member of our Human Resources team will return your call within three business days. Alternatively, an email may be sent to ******************* “Applicant Accommodation” should be included in the subject line of the email. Please note that this phone number and email are only for those individuals who would like to request an accommodation to apply for a job.
    $47.5k-56.1k yearly Auto-Apply 60d+ ago
  • Breakfast Attendant / Host

    Fairfield Inn & Suites Columbus 4.1company rating

    Columbus, IN job

    Come join our dynamic team at the beautiful Fairfield Inn & Suites2820 Merchants Mile - Columbus, IN OPEN INTERVIEWS - EVERY WEDNESDAY2PM - 4PM Just walk in! No Phone calls please. Ask for Larry! -Great starting pay and flexible shifts! -Up to 15 PTO Days per year for FT and PT! -Medical, Dental and Vision Insurance -Critical Illness and Accident Insurances -Monthly and Referral Bonus -401k -Pet Insurance -Brand Travel Discounts JOB SUMMARY A Breakfast Attendant is primarily responsible for preparing and serving the daily breakfast bar, greeting each guest and ensuring that guests are comfortable and satisfied. QUALIFICATION STANDARDS • Interact with, handle special requests for and provide personalized service to all guests • Set up and maintain the breakfast bar as required by brand standards • Take inventory of food, beverages and supplies needed for each day • Order supplies to ensure that breakfast is fully stocked each day • Prepare foods such as fresh fruit, coffee and juices from concentrates • Stock coffee, juice and milk machines or dispensers • Set up serving dishes/trays, utensils, cups and other products • Set out and arrange both cold and hot food items • Clear and clean tables as they are vacated • Follow menu requirements as provided by the brand • Restock items consistently throughout breakfast hours and for the next day • Wash serving equipment and return to storage • Return reusable food supplies to storage • Keep breakfast area clean including removing trash, cleaning breakfast area and kitchen counters, cabinets and floors • Provides assistance to other team members and departments. • Ensures safety by following security procedures. • Responsible for understanding and adhering to guidelines set forth in the team member handbook. Expected to report to work on scheduled days and at scheduled times. • Performs other duties as assigned, requested or deemed necessary by management. Education & Experience: • High School diploma or GED preferred. • No prior experience is required, but is preferred. Physical requirements: • Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. • Stand, sit, or walk for an extended period of time or for an entire work shift. • Read and visually verify information in a variety of formats (e. g., small print). • Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. • Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Equal Opportunity Employer (M/F/D/V) View all jobs at this company
    $21k-25k yearly est. 60d+ ago
  • Team Lead-109010

    Extended Stay America 4.5company rating

    Extended Stay America job in Indianapolis, IN

    The Team Lead ("TL") position assists the General Manager ("GM") in managing the hotel operations on a day-to-day basis to ensure optimum performance and continual improvement in the Key Performance Indicators and 100% guest satisfaction. The TL resolves guest and associate issues, and performs other duties as required to develop efficiency and profitability in all aspects of property management. The TL assumes the GM's responsibilities when required. The TL also must ensure that safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests. MAJOR / KEY JOB DUTIES * Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests. * Assists the GM in ensuring that associates at the property are driving company initiatives to increase revenue, lower costs and increase guest and associate satisfaction. * Assists GM in training associates on brand standards and job performance expectations. * Upholds and enforces company standards and policy compliance at the hotel level. The associate must promote compliance with company policies and procedures, including but not limited to the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities. * Assists the GM in monitoring in-house guest balances and issuance of refund checks. * Assists with monitoring monthly inventory of supplies and equipment. Ensures that day- to-day purchases are within budget and with approved vendors. Assists the GM in maximizing revenues and flow through to GOP to meet or exceed budgeted EBITDA. * Serves as first level of contact for guest service issues. Resolves guest issues or determines necessity to escalate to the GM as needed. * Embrace the company's service culture and treat all guests and associates with professionalism, respect and kindness. * Instills 100% guest satisfaction objective to hourly associates. OTHER DUTIES * Assists with sales-related activities to increase occupancy, enters Quality SOAR leads weekly, supports the GM by seeking potential business in the local market, making sales calls and other telemarketing activities. * Provides other relief or back-up duties as needed at the hotel including front desk coverage, housekeeping, and other duties when needed to ensure optimum operation of the hotel. * Inspects guest rooms. * Assists with active review and monitoring of social media websites to ensure timely and appropriate responses. * Assists with database checks, quick hit meetings and guest ready / visual inspections as needed. BENEFITS * Weekly Pay! * Competitive Wages * Great working environment * Employee Recognition Programs * Medical Insurance * Dental Insurance * Vision Insurance * Health Care and Dependent Care Flexible Spending Accounts * Employer Paid Basic Life and AD&D Insurance * Employer Paid Long Term Disability * Optional Employee Paid - Voluntary Benefits * Short-Term Disability * Buy-Up Long-Term Disability * Supplemental Life Insurance * Dependent Life Insurance * 401(k) Savings Plan * Paid Time Off * Employee Assistance Program (EAP) * Employee Perks Progam offering discounts to major companies Compensation Pay Ranges Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws. KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES * Comprehend fundamental instructions, write short correspondence, and memos. Solid English skills with regard to reading, writing and verbal communication to be able to communicate effectively with guests, associates, and outside vendors. * Operate the property management system technology. * Add, subtract, multiply, and divide units of measure, using whole numbers, common fractions, and decimals. * Apply common sense understanding to carry out detailed written or oral instructions. * Oversee/supervise daily activities of 8 to 15 hourly associates. * Organize multiple priorities to ensure that daily operations are performed at peak efficiency. ENVIRONMENTAL JOB REQUIREMENTS * Regularly required to remain stationary; navigate the hotel and parking lot; handle, reach, and detect objects, tools and controls; and detect scent and sounds. * Occasionally required to position self to access low areas and traverse heights and remain stable while doing so. * Occasionally lift and/or move up to 25 pounds. * Frequently works in outside weather conditions (depending on hotel). * Occasionally works in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals and risk of electrical shock. * The work environment will typically be at moderate to loud noise levels. * Associate may be asked to travel to help and/or cover additional locations within a reasonable geography. MINIMUM QUALIFICATIONS * Prior hotel experience is required. * High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. PREFERRED QUALIFICATIONS * Previous supervisory experience is desired.
    $26k-39k yearly est. 5d ago
  • Area Director of Sales - Columbus Market

    Fairfield Inn & Suites Columbus 4.1company rating

    Columbus, IN job

    Everwood is a fast-growing hospitality management company that is looking for you. We take pride in creating memorable experiences for our associates, guests, ownership, and our communities. We care for people so they can be their best! Care is at the heart of what we do. Job Description The Area Director of Sales is responsible for directing, coordinating, training, and supervising the Sales Managers, Coordinators/Administrative Assistants in all sales-related activities, including direct sales efforts, follow-up, and proper sales administration. He/she is also responsible for growing existing accounts and generating new business to ensure that Room revenues meet or exceed budget in order to maximize revenue and profits and improve the hotel's performance in the marketplace. This role will be responsible for multiple properties within a geographically centralized area. Responsibilities will include but not be limited to: Supervise, administer, and ensure timely completion of all activities of the Sales discipline for all properties assigned. Develop a full working knowledge of the operations of the hotels, including Food and Beverage, Guest Services, and Reservations. Develop a complete knowledge of company sales policies and SOPs and ensure knowledge of and adherence to those policies by the sales team. Develop and maintain market awareness to ensure the ability to predict revenue opportunities and set proactive strategies. Meet or exceed goals set by the individual property and cumulatively for the assigned portfolio. Operate the Sales Department within the established sales expense budget. Participate in required M.O.D. and Saturday office coverage as scheduled. Coordinate group, transient, and catering bookings to maximize profits. Initiate and follow up on leads. Maintain and participate in an active sales solicitation program. Monitor production of all top accounts, evaluate market trends, and ensure that the Sales Team is held accountable for those accounts within their respective territories. Coordinate all non-group transient sales and catering solicitations to maximize overall profits. Administer training in the Sales and Catering departments, according to Company standards. Assist in the preparation of required reports in a timely manner. Conduct weekly sales meetings according to company standards. Be familiar with all company sales policies and selling techniques with an emphasis on maximizing occupancy, and Average Daily Rate (ADR) revenues. Conduct all Sales Team Performance Appraisals according to company SOP's. (Where applicable) Motivate, coach, counsel, and discipline all Sales and Catering department personnel according to company SOPs. Review meeting planner evaluations as received to ensure that any problems are rectified. Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property, and ensure that all Sales Managers conduct thorough site inspections. Develop strategies to increase share from competitors when the hotel revenue penetration goals are not being met. Use your property's computerized sales management system to manage the hotel's business, including (but not limited to) generating reports, entering the industry, blocking space, and building accounts. Monitor the Sales incentive plans and ensure that Sales staff can explain their potential earnings and benefits and assist in ensuring that incentives are processed and paid according to the specified time period for each plan. Ensure that Sales Managers are planning and executing sales trips as outlined in quarterly Key Result Areas (KRA's) and in the Sales budget, including preplanning, setting appointments, and executing sales calls. Coordinate the preparation of complete and accurate end-of-month reports, according to company SOP. Ensure that Sales Managers can explain the importance and components of the report. Coordinate preparation of the annual revenue budget. Coordinate preparation of the annual Marketing Plan. Coordinate and direct preparation of the monthly Room revenue forecast for the current and upcoming months and assist in ensuring accuracy within a 5% margin of error. Basic Qualifications At least 6 years of progressive hotel sales experience; or a 4-year college degree and at least 3 years of related experience; or a 2-year college degree and at least 5 years of hotel sales experience. Supervisory experience is required. Must have a driver's license in the applicable state. Must be proficient in Windows, Company approved spreadsheets and word processing Physical requirements: Ability to lift, pull, and push moderate weight (minimum of 20 lbs.) Ability to bend, lift, and be standing or walking during the entire shift. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful, high-pressure situations. Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests Equal Opportunity Employer (M/F/D/V) View all jobs at this company
    $68k-102k yearly est. 60d+ ago
  • Housekeeping Manager

    Residence Inn Noblesville 3.8company rating

    Noblesville, IN job

    When a guest walks into a pristine lobby or enters their room for the first time with everything exactly placed just right it is the beginning of every detail adding up to an experience our guests feel great about because they know they're in good hands while staying with us. As a Housekeeping Manager, your contribution ensures each guest an enjoyable and comfortable stay which in turn creates a customer for life. Salary Range: $47,513 - $56,065 annually Benefits Offered: Employee Referral Program $ Bonus Program $ Merit Increase $ Paid Vacation Flex Days 401k with Employer Contribution Medical, Dental, Vision Life Insurance Long-term/Short-term Disability Accident Insurance Critical Insurance Our Housekeeping Manager makes a difference by: A warm, people-oriented demeanor A team-first attitude A gift for paying attention to the smallest details As Housekeeping Manager, you will: To be successful in th Maintain a friendly, cheerful, and courteous demeanor at all times Oversee day to day activities of housekeeping and laundry team Ensure clean guest rooms and public areas Obtain list of rooms to be cleaned and prospective check-outs to prepare work assignments Inspect guest rooms, public areas, pool etc. after being cleaned by Housekeeping to ensure quality standards Effectively coordinate the efforts of Housekeeping with the Front Office, Laundry, and Maintenance departments Document and resolve issues with discrepant rooms with Front Desk Prepare, distribute, and communicate changes in assignment sheets/work boards Hire, train, schedule, evaluate, motivate, and coach employees Observe service behaviors of employees and provide feedback to individuals; continuously strive to improve service performance Listen and respond appropriately to concerns of other employees Handle guest problems and complaints seeking assistance as necessary Sets positive example for guest relations Manage linen inventory and guest supplies and order as needed Work effectively with Maintenance Department on guest room maintenance needs Ensure all employees have proper supplies, equipment, and uniforms Assist in all lost and found procedures Follow company safety and security procedures, report maintenance issues, safety hazards and accidents Comply will all company and brand standard To be a successful Housekeeping Manager, you need: A professional demeanor, clear communication skills and the ability to support interdepartmental teams to reach the common goal. Support all coworkers and treat them with dignity and respect. Minimum Requirements: The Housekeeping Manager role requires continuous movement, regularly bending, lifting, pushing, pulling, carrying, and moving up to 55 pounds without assistance and in excess of 55 pounds with assistance. You must also be able to stand and walk for an entire shift and perform repetitive motions. Read and visually verify information in a variety of formats (i.e. small print). Grasp, turn and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Clean uniform and professional appearance. Perform other reasonable job duties as requested by Managers. MHG Hotels LLC seeks to attract and retain a high performing and diverse workforce in which employee differences are respected and valued to better meet the varying needs of the diverse customers we serve. MHG Hotels LLC is an equal opportunity employer and does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws. If you are an individual with a disability and need assistance completing the online application, please call ************ extension 203. Please leave a message and a member of our Human Resources team will return your call within three business days. Alternatively, an email may be sent to ******************* “Applicant Accommodation” should be included in the subject line of the email. Please note that this phone number and email are only for those individuals who would like to request an accommodation to apply for a job.
    $47.5k-56.1k yearly Auto-Apply 60d+ ago
  • Bartender - Fairfield Inn & Suites

    Fairfield Inn & Suites Columbus 4.1company rating

    Columbus, IN job

    Come join our dynamic team at the beautiful Fairfield Inn & Suites2820 Merchants Mile - Columbus, IN OPEN INTERVIEWS - EVERY WEDNESDAY2PM - 4PM Just walk in! No Phone calls please. Ask for Larry! -Great starting pay and flexible shifts! -Up to 15 PTO Days per year for FT and PT! -Medical, Dental and Vision Insurance -Critical Illness and Accident Insurances -Monthly and Referral Bonus -401k -Pet Insurance -Brand Travel Discounts JOB SUMMARY A Bartender is primarily responsible for set-up of the bar, taking drink orders from customers, and preparing and serving alcoholic and non-alcoholic beverages in accordance to standards and procedures. Assists with food prep and service for the lounge. QUALIFICATION STANDARDS • Greet guests and provide menus and information • Locks and stores all beverage, food and other equipment items, deposits cash drops and secures bank. • Comply with attendance rules and be available to work on a regular basis. • Arrange and cleans bar glassware and bottles • Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages • Check customers' I.D. • Follow all health and safety regulations • Control and limit waste • Maintain bar and lounge cleanliness • Follow all rotation procedures to ensure freshness and quality • Slice and prepares garnishes • To inventory all beverage products, mixers, etc., prior to and after each event for cost reconciliation purposes. • Assist with all reasonable bar back duties as required • Assist with preparation and service of bar menu Education & Experience: • No formal education needed • Hotel experience preferred • Must be able to communicate in English • Must have basic knowledge of food and beverage preparation and service of various alcoholic beverages. • Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand portion sizes. Physical requirements: • Ability to bend, lift, and be standing or walking during entire shift • Ability to stand and work in confined spaces for long periods of time with or without reasonable accommodation. • Perform other reasonable job duties as requested by Supervisors. • Ability to lift, pull, and push moderate weight (minimum of 20 lbs Equal Opportunity Employer (M/F/D/V) View all jobs at this company
    $18k-26k yearly est. 60d+ ago
  • Maintenance Technician Full Ti-105010

    Extended Stay America 4.5company rating

    Extended Stay America job in Indianapolis, IN

    The Maintenance Technician position must demonstrate and promote a strong commitment to providing the best possible experience for our guests and associates. The position is responsible for ensuring that all property equipment is functioning, premises are maintained in a pristine condition, and that all guest rooms are in good repair. The position is responsible for ensuring that all tasks outlined in the Green Shield Binder and as directed by the management team and/or Regional Asset Manager are completed in a timely fashion in accordance with company standards. Watch A Day in the Life video for Maintenance Technician ************************************************** MAJOR / KEY JOB DUTIES * Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and associates. * Works with minimal supervision while performing all essential duties to satisfaction and within company standards. * Responds to and assists with all guest requests with diligent follow-through in accordance with company guidelines and procedures. * Performs the out of room cleaning outlined in the Green Shield Binder to ensure that the premises are maintained in pristine condition. This includes but is not limited to trash and debris, trash containers, cleanliness of building interior and exterior, grounds, walkways, stairwells, driveways and parking areas to include removal of snow/ice in walkways were applicable. * Performs repairs listed on work orders and following the work order process as outlined in the Green Shield Binder. Repairs must be made in a timely fashion and professional manner. * Completes preventative maintenance inspections and repairs as outlined in the Green Shield Binder. * Follows the Green Shield Inspection schedule on a daily basis in order to accomplish all tasks outlined in a timely fashion in accordance with company standards. * Maintains all records as outlined within the Green Shield Binder to include but not limited to Guest Room PM deficiencies, PM Room Inspections, Life Safety Inspections, Elevator Inspections and Non-Guest Room Deficiency Log. * Follows the outlined workflow on the Green Shield Schedule, utilizes the SOPs as a reference guide to complete all tasks per company standards. * Maintains organized and clean work area in the maintenance room, while managing and safeguarding all maintenance tool inventory daily. Ensures that all tools are in good working condition. * Maintains clean and organized boiler rooms, electric rooms, HVAC rooms, fire sprinkler rooms, in accordance with company standards and local ordinances. * Ensures that all fire safety equipment (fire alarm system, smoke detectors, CO detectors, fire extinguishers, etc.) are operational and that inspections are current and in compliance with company standards and local ordinances. * Complies with all ESA safety and security policies and procedures to include OSHA and ADA. * Where applicable to include maintenance of pool and or spa in accordance with ESA policies, procedures and in compliance with local ordinance. * Handles or assists with the response to emergencies at the property or sister sites when asked by management. * Monitors and follows up with outside vendors when directed by management. . OTHER DUTIES * Assists with cleaning any areas of the hotel as assigned by the manager when needed to include but not limited to font desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas. * Responsible for maintaining overall hotel cleanliness. * Other duties as assigned by the management team. BENEFITS * Weekly Pay! * Competitive Wages * Great working environment * Employee Recognition Programs * Medical Insurance * Dental Insurance * Vision Insurance * Health Care and Dependent Care Flexible Spending Accounts * Employer Paid Basic Life and AD&D Insurance * Employer Paid Long Term Disability * Optional Employee Paid - Voluntary Benefits * Short-Term Disability * Buy-Up Long-Term Disability * Supplemental Life Insurance * Dependent Life Insurance * 401(k) Savings Plan * Paid Time Off * Employee Assistance Program (EAP) * Employee Perks Progam offering discounts to major companies Compensation Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES * Read and speak English proficiently and interact with guests, associates and outside vendors. * Understand and follow safety rules, operating and maintenance instructions, procedure manuals, and company guidelines and standards. * Write routine reports and correspondence. * Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. * Use units of measurement for weight, volume and distance. * Apply good judgment at all times. * Assist with resolving guest issues in accordance with company policies. ENVIRONMENTAL JOB REQUIREMENTS * Regularly required to remain stationary, be mobile, navigate the hotel, handle, reach, and detect objects, tools, or controls, and detect scent and detect sounds. * Position self to access low areas, traverse heights and remain stable while doing so, balance, and the ability to bend, kneel, or crouch. * Occasionally push/pull objects (tools/carts/cleaning equipment) weighing up to 50 pounds. * Discern or detect items in guest rooms to ensure safe performance of work. * Frequently work in outside weather conditions (depending on hotel). * Occasionally work in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals, and risk of electrical shock. * Typically, moderate to loud noise levels in the work environment. * The associate may be asked to travel to help additional sites within a reasonable geography. MINIMUM QUALIFICATIONS * High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.
    $36k-47k yearly est. 44d ago
  • Hotel Desk Clerk (Night Audit)

    Residence Inn Noblesville 3.8company rating

    Noblesville, IN job

    No matter whether a guest arrives weary from their travels or excited for a vacation, as a Hotel Desk Clerk (Night Auditor), you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence which in turn creates a customer for life. Benefits Offered: Incentives $ Employee Referral Program $ Paid Time Off Paid Vacation (Full-Time) Merit Increase $ 401k with Employer Contribution (Full-Time) Medical, Dental, Vision (Full-Time) Life Insurance (Full-Time) Long-term/Short-term Disability (Full-Time) Accident (Full-Time) Critical Illness (Full-Time) Cross-training Opportunities Hotel Room Discounts Schedule: Flexible Shifts Available -Morning/Evening/Night -Weekends -Full-Time/Part-Time Our Hotel Desk Clerk (Night Auditors) makes a difference by: A warm, people-oriented demeanor A team-first attitude A gift for paying attention to the smallest details As Hotel Desk Clerk (Night Auditors) , you will: Organize, confirm, and process guest check-in/check-outs and adapt for any changes, verify guest identity Respond to and resolve guest requests Secure payments, verifying and adjusting billing as needed Provide guests with room and hotel information, directions, amenities, and local interests Process night audit Run daily reports, reviewing to see what needs to be communicated to the next shift's staff Complete cashier and closing reports, counting the bank at the end of each shift securely Accept and record wake-up calls, delivering to the right department Maintain confidentiality of all guests, proprietary information Communicate any emergency, lost item, or theft to proper staff and/or authorities Report maintenance problems, accidents, and safety hazards Keep contingency lists in case of emergency and communicate and necessary messages Protect company assets Comply with all quality assurance expectations Keep doors locked during the night. Clean and organize the front desk, lobby, and market area when the hotel is quiet. To be a successful Hotel Desk Clerk (Night Auditor, you need: A warm and welcoming personality, and must be able to engage easily and actively connect with others. Be genuinely caring and compassionate and visibly demonstrate desire to understand others. Create confidence and trust, while communicating the right message at the right time. Be comfortable conversing with individuals from a variety of backgrounds and at all organizational levels. Be direct yet tactful and considerate of the audience. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Maintain awareness of undesirable persons on premises. Clean professional appearance. Perform other reasonable job duties as requested by Supervisors. Minimum Requirements: The Hotel Desk Clerk (Night Audit) role requires standing for long periods of time, or entire shifts. Read and visually verify information in a variety of formats (i.e., small print). Grasp, turn and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move, lift, carry, push, pull and place objects weighing less than 25 pounds without assistance. MHG Hotels LLC seeks to attract and retain a high-performing and diverse workforce in which employee differences are respected and valued to better meet the varying needs of the diverse customers we serve. MHG Hotels LLC is an equal opportunity employer and does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws. If you are an individual with a disability and need assistance completing the online application, please call ************ extension 203. Please leave a message and a member of our Human Resources team will return your call within three business days. Alternatively, an email may be sent to ******************* “Applicant Accommodation” should be included in the subject line of the email. Please note that this phone number and email are only for those individuals who would like to request accommodation to apply for a job.
    $24k-30k yearly est. Auto-Apply 60d+ ago
  • Hotel General Manager

    Fairfield Inn & Suites Columbus 4.1company rating

    Columbus, IN job

    Our beautiful Fairfield Inn and Suites is looking for a talented leader in Columbus, IN. Must be customer service friendly, must be able to train, lead and engage with the staff! Fully staffed! Marriott brand experience preferred. This hotel features 96 guest rooms, a full bar, and over 3,000 square feet of meeting space. Quarterly Performance based Bonus Plan Paid Time Off 401k Medical / Dental / Vision / Critical Illness / Accident Insurances available Hotel Stay Discounts Relocation Assistance Available Job Description The General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel. Responsibilities will include but not be limited to: • Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis. • Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation. • Tour the operating departments daily, making adjustments as needed via department heads. • Conduct weekly staff meetings, including weekly training sessions presented by managers and self-using the steps to effective training according to Everwood company standards, and the review of previous and future sales and operations efforts. • Meet all financial review dates and corporate directed programs in a timely fashion. • Ensure that all department heads maintain budgeted productivity levels and company standard checkbook accounting procedures. • Develop managers for future advancement through competency training and corporate sponsored training programs. • Maintain direct contact with and monitor the development of management trainees. • Ensure that training in service standards is taking place in each department using the steps to effective training according to company standards. • Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer. • Ensure complete processing of invoices daily by using the A/P process. • Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar. • Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers. • Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast. • Prepare and conduct all management interviews and follow hiring procedures according to company SOPs. • Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended. • Motivate, coach, counsel and discipline all management personnel according to company SOPs and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps. • Ensure that all employees receive fair and equitable treatment according to company SOP's. • Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort. • Be in the public areas during peak times, greeting guests and offering assistance as needed. • Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur. • Complete required corporate training modules and become certified to train those as required. • Ensure that all scheduled meetings take place on the property. Basic Qualifications • At least 3 years progressive experience in a hotel or a related field; Prefer a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience. Preferred Qualifications • Brand experience preferred. • Maintain a warm and friendly demeanor at all times. • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. • Must be able to multitask and prioritize departmental functions to meet deadlines. • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. • Maintain regular attendance in compliance with company Standards, as required by scheduling, which will vary according to the needs of the hotel. • Maintain high standards of personal appearance and grooming, which include wearing nametags. • Comply with Everwood company Standards and regulations to encourage safe and efficient hotel operations. • Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary. • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. • Must be able to maintain confidentiality of information. Physical requirements: • Long hours sometimes required. • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Be able to lift up to 20 pounds. • Must have valid driver's license for the applicable state. View all jobs at this company
    $73k-101k yearly est. 60d+ ago
  • Hotel Houseman (Part-Time)

    Fairfield Inn 4.1company rating

    Avon, IN job

    When a guest walks into a pristine lobby or enters their room for the first time with everything exactly placed just right it is the beginning of every detail, adding up to an experience our guests feel great about because they know they're in good hands while staying with us. As a Hotel Houseman, your contribution ensures each guest an enjoyable and comfortable stay which in turn creates a customer for life. Benefits Offered: Incentives $ Employee Referral Program $ Paid Time Off Paid Vacation (Full-Time) Merit Increase $ 401k with Employer Contribution (Full-Time) Medical, Dental, Vision (Full-Time) Life Insurance (Full-Time) Long-term/Short-term Disability (Full-Time) Accident (Full-Time) Critical Illness (Full-Time) Cross-training Opportunities Hotel Room Discounts Our Hotel Houseman makes a difference by: A warm, people-oriented demeanor A team-first attitude A gift for paying attention to the smallest details As Hotel Houseman, you will: Maintain a friendly, cheerful, and courteous demeanor always Respond promptly to requests from guests and other departments Identify and report preventative or other maintenance issues in public areas or guest rooms Set up furniture items in guest rooms as requested Retrieve items from shelves and storerooms, set up cleaning cart with supplies, constantly maintain carts and storerooms in a clean and orderly fashion to enhance efficiency and ease of cleaning rooms Clean and wipe windows, doors, walls, closets and fixtures in rooms, public areas, and hallways, often using ladders or stools to clean hard to reach areas, in order to maintain a clean, presentable, and attractive facility always. Wash shower walls and tub, clean toilet(s) and stall walls if applicable, wipe exposed pipes, clean mirrors, sink(s) and walls in order to have clean and sanitary guest and public restrooms Remove items from hallways and transport to service areas, including debris, unread newspapers, solid linens, and trash placed near Housekeeper carts. Clean, maintain, and store cleaning equipment Replace towels, soaps and all room amenities and restock literature that has been removed by previous guest or is soiled and torn to ensure adequate supply for arriving guests Vacuum rooms, public areas, and hallways, operate vacuums weighing up to 25 lbs., and lift/move heavy furniture in order to vacuum entire area of carpet including underneath furniture and hard-to-reach areas Inspect all room equipment (TV, lights/lamps, faucets, radios) to ensure proper working order and immediately report all room status and room maintenance deficiencies, in writing, to the Executive Housekeeper for prompt repair/resolution Secure and maintain custody of equipment, keys and supplies always in order to protect and preserve hotel property To be a successful Hotel Houseman, you need: A professional demeanor, clear communication skills and the ability to support multiple departments. Support all coworkers and treat them with dignity and respect. Minimum Requirements: The Hotel Houseman role requires continuous movement, regularly bending, lifting, pushing, pulling, carrying, and moving up to 55 pounds without assistance and in excess of 55 pounds with assistance. You must also be able to stand and walk for an entire shift and perform repetitive motions. Grasp, turn and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Clean uniform and professional appearance. Perform other reasonable job duties as requested by Supervisor. Move, lift, carry, push, pull and place objects weighing less than 25 pounds without assistance. Schedule: Flexible Shifts Available -Morning/Evening/Night -Weekends -Full-Time/Part-Time MHG Hotels LLC seeks to attract and retain a high-performing and diverse workforce in which employee differences are respected and valued to better meet the varied needs of the diverse customers we serve. MHG Hotels LLC is an equal opportunity employer and does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws. If you are an individual with a disability and need assistance completing the online application, please call ************ extension 203. Please leave a message and a member of our Human Resources team will return your call within three business days. Alternatively, an email may be sent to ******************* “Applicant Accommodation” should be included in the subject line of the email. Please note that this phone number and email are only for those individuals who would like to request accommodation to apply for a job.
    $23k-30k yearly est. Auto-Apply 60d+ ago
  • Night Auditor

    Fairfield Inn & Suites Columbus 4.1company rating

    Columbus, IN job

    Come join our dynamic team at the beautiful Fairfield Inn & Suites2820 Merchants Mile - Columbus, IN OPEN INTERVIEWS - EVERY WEDNESDAY2PM - 4PM Just walk in! No Phone calls please. Ask for Larry! -Great starting pay and flexible shifts! -Up to 15 PTO Days per year for FT and PT! -Medical, Dental and Vision Insurance -Critical Illness and Accident Insurances -Monthly and Referral Bonus -401k -Pet Insurance -Brand Travel Discounts Night Auditor The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing, and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations. Education & Experience: • High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required. Physical Requirements: • Flexible and long hours sometimes required. • Sedentary work, exerting up to 10 pounds of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. • Late night shift. Mental Requirements: • Must be able to convey information and ideas clearly. • Must be able to evaluate and select among alternative courses of action quickly and accurately. • Must work well in stressful, high-pressure situations. • Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity. • Must maintain composure and objectivity under pressure. • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. • Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust, or modify to meet the constraints of the particular need. • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests. • Must be able to work with and understand financial information and data, and basic arithmetic functions. • Must be willing to cross train in other accounting or hotel-related areas. • Must be able to prioritize job functions in order to meet deadlines. DUTIES & FUNCTIONS ___________________________________________ Essential: • Approach all encounters with guests and employees in a friendly, service-oriented manner. • Maintain regular attendance in compliance with Everwood Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel. • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working. • Always comply with Everwood Hospitality Service standards and regulations to encourage safe and efficient hotel operations. • Always maintain a warm and friendly demeanor. • Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees. • Perform guest services functions as required (i.e., check guests in and out, take reservations, enter wake-up calls, etc.). • Audit and reconcile financial and statistical reports. • Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount programs, Tax Reports, etc.) according to hotel standards. • Prepare and distribute month-end reports. • Audit and reconcile all Front Desk and Food & Beverage Cashier's work. • Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. • Prioritize job functions in order to meet deadlines. • Ensure accuracy of all numbers reported including statistics. • Input and update financial information into corporate communications network. • Perform daily, weekly, monthly, and annual data processing system functions as required. • Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures. Marginal: • Maximize productivity, identify problem areas, and assist in finding and implementing solutions. • Respond to governmental inquires upon receipt. • Handle guest requests. • Attend meetings/training as required by management. • Perform other duties as requested by management. View all jobs at this company
    $24k-29k yearly est. 60d+ ago
  • Laundry Attendant

    Residence Inn Noblesville 3.8company rating

    Noblesville, IN job

    You don't have to be a traveler to understand exactly how it feels to fall into a clean bed after a long day. As a Laundry Attendant, you appreciate the importance of clean sheets and fresh towels and take pride in your work. You also understand the importance of skillfully operating the equipment for safety. Your skill and care will give our guests sweet dreams. Benefits Offered: Incentives $ Employee Referral Program $ Paid Time Off Paid Vacation (Full-Time) Merit Increase $ 401k with Employer Contribution (Full-Time) Medical, Dental, Vision (Full-Time) Life Insurance (Full-Time) Long-term/Short-term Disability (Full-Time) Accident (Full-Time) Critical Illness (Full-Time) Cross-training Opportunities Hotel Room Discounts Schedule: Flexible Shifts Available -Morning/Evening/Night -Weekends -Full-Time/Part-Time Our Laundry Attendants makes a difference by: A gift for paying attention to the smallest details A warm, people-oriented demeanor A team-first attitude As Laundry Attendants, you will: Operate and monitor washing, drying machinery Select appropriate cleaning materials Maximize efficiency and conservation of water by controlling load content and size Remove debris from floor after each sorting Inspect cleanliness of articles removed from the washer, dryer, and place in clean linen carts Identify stained or damaged linen and determine status for repair, rewash, discard or review by supervisor Fold articles into designated sizes by hand or use of folding machine. Clean lint traps Maintain accurate records of items laundered Replenish laundry supplies as needed throughout shift Select necessary personal protective equipment for various surfaces and cleaning jobs Ensure cleanliness and condition of each assigned area meets standards To be a successful Laundry Attendant, you need: A professional demeanor, clear communication skills and appearance in a clean uniform is required. This job requires continuous movement, regularly bending below the knees, lifting, pushing, pulling, carrying, reaching overhead, and moving up to 55 pounds without assistance and in excess of 55 pounds with assistance. You must also be able to stand and walk for an entire shift and perform repetitive motions. Move over sloping, uneven, or slippery surfaces and steps. Grasp turn and manipulate objects varying in size and weight requiring fine motor skills and hand-eye coordination. Visually inspect tools, equipment, or machines (i.e., identify defects). Comply with all safety policies and report any maintenance, problems, safety hazards, accidents, and injuries. MHG Hotels LLC seeks to attract and retain a high-performing and diverse workforce in which employee differences are respected and valued to better meet the varying needs of the diverse customers we serve. MHG Hotels LLC is an equal opportunity employer and does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws. If you are an individual with a disability and need assistance completing the online application, please call ************ extension 203. Please leave a message and a member of our Human Resources team will return your call within three business days. Alternatively, an email may be sent to ******************* “Applicant Accommodation” should be included in the subject line of the email. Please note that this phone number and email are only for those individuals who would like to request an accommodation to apply for a job
    $22k-27k yearly est. Auto-Apply 60d+ ago
  • Maintenance Manager - Non Exempt

    Residence Inn Noblesville 3.8company rating

    Noblesville, IN job

    Job Description No matter whether a guest arrives weary from their travels or excited for a vacation, as a Maintenance Manager, you know what to do to make them feel at home. They will appreciate the pristine appearance of the hotel, bright light bulbs in their room and a sparkling swimming pool. They will know you genuinely care about the quality of their stay when everything is in working order. Salary Offered: $47,513 - $56,065 Benefits Offered: Employee Referral Program $ Paid Vacation Merit Increase $ 401k with Employer Contribution (Full-Time) Medical, Dental, Vision (Full-Time) Life Insurance (Full-Time) Long-term/Short-term Disability (Full-Time) Accident (Full-Time) Critical Illness (Full-Time) Hotel Room Discounts Our Maintenance Manager makes a difference by: A warm, people-oriented demeanor A team-first attitude A knack for problem solving As Maintenance Manager, you will: Minimum Requirements: Maintain a friendly, cheerful, and courteous demeanor at all times Respond and attend to guests repair requests Communicate with guest/customers to resolve maintenance issues Perform scheduled preventative maintenance in guest rooms, meeting rooms, and/or public spaces a required, including flipping/inspecting mattresses, box springs, and assembling bed frames Visually inspect tools, equipment, or machines Display above average engineering operations skills and strong general mechanical ability Display basic knowledge or ability to acquire knowledge in the following categories: air conditioning and refrigeration, electrical, mechanical, plumbing, carpentry and finish skills, kitchen equipment, energy conservation, and/or general building Perform all surface preparation, painting, minor drywall and wood trip repair, light bulb and A/C filter replacement and complete thorough clean-up of painting or repair area Inspecting and repairing grout and caulking Maintain pool, chemicals, and pool equipment Test, troubleshoot and perform basic repair on all types of equipment (i.e. plunge toilets, change toilet seats, and unclog drains), electrical components including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guestroom items. Program TV's and perform general housekeeping and engineering-related inventory duties. Use the Lockout/Tagout system before performing maintenance work Follow company safety and security policies and procedures, report accidents injuries and unsafe work conditions Protect company assets Develop relationships with all departments and communicate regularly To be a successful Maintenance Manager, you need: A professional demeanor, a welcoming personality, and must be able to engage easily and actively connect with others. Be genuinely caring and compassionate and visibly demonstrate desire to understand others. Have natural instincts for problem solving. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team and to reach common goals, and listen and respond appropriately to concerns of other employees. Clean professional appearance. Minimum Requirements: The Maintenance Manager role requires standing for long periods of time, or entire shift. Grasp, turn and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move, lift, carry, push, pull and place objects weighing less than 50 pounds without assistance and heavier lifting or movement tasks with assistance. Scheduling is based on demand, and this role will require working weekend and/or PM shifts. Move up and down stairs, service ramps, and/or ladders. Reach overhead and below knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. MHG Hotels LLC seeks to attract and retain a high performing and diverse workforce in which employee differences are respected and valued to better meet the varying needs of the diverse customers we serve. MHG Hotels LLC is an equal opportunity employer and does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws. If you are an individual with a disability and need assistance completing the online application, please call ************ extension 203. Please leave a message and a member of our Human Resources team will return your call within three business days. Alternatively, an email may be sent to ******************* “Applicant Accommodation” should be included in the subject line of the email. Please note that this phone number and email are only for those individuals who would like to request an accommodation to apply for a job.
    $47.5k-56.1k yearly 23d ago
  • Breakfast Attendant

    Residence Inn Noblesville 3.8company rating

    Noblesville, IN job

    As a Breakfast Attendant, your welcoming smile and genuine care for making sure each guest has everything they need for breakfast will surely set the tone for a successful day. Benefits Offered: Incentives $ Employee Referral Program $ Paid Time Off Paid Vacation (Full-Time) Merit Increase $ 401k with Employer Contribution (Full-Time) Medical, Dental, Vision (Full-Time) Life Insurance (Full-Time) Long-term/Short-term Disability (Full-Time) Accident (Full-Time) Critical Illness (Full-Time) Cross-training Opportunities Hotel Room Discounts Our Breakfast Attendant makes a difference by: A positive outlook and outgoing personality A team-first attitude A gift for paying attention to the smallest details As a Breakfast Attendant, you will: Welcome guests with genuine care Deliver highly attentive service Engage in polite conversation as time allows Be fully informed of continental breakfast options Set up the Breakfast area for service Stock all self-service areas with proper equipment and food items Always Maintain proper standards of sanitation and physical appearance of breakfast area Obtain food supplies from Food Storeroom Comply with all food safety and quality assurance standards Maintain clean safe environment Complete prep work as required for next shift break down the breakfast area returning all unused items to their appropriate places and store food and perishables according to procedures to avoid spoiling and loss. Clean chairs and tables and floor To be a successful Breakfast Attendant, you must have: A professional demeanor, a warm and welcoming personality, and ability to engage easily and actively connect with others is required. Must be genuinely caring, compassionate, and comfortable conversing with individuals from a variety of backgrounds and at all organizational levels. Speak with others using clear and professional language. Previous bartender experience is a big plus. Perform other reasonable job duties as requested by Supervisors. Minimum Requirements: The Breakfast Attendant role requires standing for long periods of time, or entire shifts. Professional appearance and clean uniform. Ability to move, lift, carry, push, pull and place objects weighing less than 50 pounds without assistance. Read and visually verify information in a variety of formats (e. g., small print). Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move over sloping, uneven, or slippery surfaces and steps. Schedule: Flexible Shifts Available -Morning/Evening/Night -Weekends -Full-Time/Part-Time MHG Hotels LLC seeks to attract and retain a high-performing and diverse workforce in which employee differences are respected and valued to better meet the varying needs of the diverse customers we serve. MHG Hotels LLC is an equal opportunity employer and does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws. If you are an individual with a disability and need assistance completing the online application, please call ************ extension 203. Please leave a message and a member of our Human Resources team will return your call within three business days. Alternatively, an email may be sent to ******************* “Applicant Accommodation” should be included in the subject line of the email. Please note that this phone number and email are only for those individuals who would like to request accommodation to apply for a job.
    $21k-25k yearly est. Auto-Apply 60d+ ago
  • Area Director of Sales & Marketing

    Marriott International 4.6company rating

    Indianapolis, IN job

    Additional Information: This hotel is owned and operated by an independent franchisee, Aimbridge Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. The Director of Sales & Marketing-Full Service has direct oversight of planning and managing the overall sales and marketing for two or more Full Service hotels. The intention is to achieve optimal occupancy, growth in existing accounts, and generating new business, all to maximize total revenue and meet/exceed hotel profit objectives. This role will oversee day-to-day operations of the hotels sales division including, but not limited to, direct sales efforts, follow-up, and proper sales administration and training. This role will ultimately recommend the sales forecast, marketing, advertising, sales plans, programs and annual budget for two or more Full Service hotels; manages within approved plans and budgets. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates, overtime does apply and is calculated accordingly. Exempt associates are expected to work as much of each workday as is necessary to complete their job responsibilities. Primary duties must consist of administrative, executive, or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time. QUALIFICATIONS: -At least 6 years of progressive hotel sales experience preferred; or a 4-year college degree and at least 2 years of related experience; or a 2-year college degree and at least 4 years of related experience. -Must have a valid driver's license in the applicable state. -Must possess highly developed verbal & written communication skills to frequently negotiate, convince, sell and influence other managerial personnel, hotel guest(s) and/or corporate clients. -Must have thorough experience with professional selling skills: opening, probing, supporting, closing -Shows strong analytical skills and strategic vision in establishing appropriate sales deployment -Must be proficient in general computer knowledge especially Microsoft Office products -Must be able to work independently and simultaneously manage multiple tasks -Strong organization and presentation skills -Demonstrated ability to effectively interact and manage people of diverse socioeconomic, cultural, disability and ethnic backgrounds while solving complex problems and creating a productive sales team -Requires advanced knowledge of the principles and practices within the sales/marketing/hospitality profession. -Must work well in stressful, high pressure situations; maintain composure and objectivity under pressure. -Must be able to work with and understand financial information and data, and basic arithmetic functions. -Coordinate all group, transient, and catering sales solicitations and bookings to maximize overall revenue. -Develop, recommend, implement and manage the division's annual budget and the advertising, public relations marketing and sales plans and programs for the hotel to maximize rate, occupancy and food & beverage opportunities thus ensuring the hotel meets/exceeds management and owner revenue/profit goals and expectations. -Proactively conduct outside sales calls, conduct sales tours and entertain clients. Understand the content reflected in contracts and how to negotiate terms therein. Develop and maintain market awareness to ensure ability to predict revenue opportunities and set proactive strategies. -Monitor production of all top accounts and evaluate trends within your market. Adheres to Aimbridge Hospitality's established regulations, company standards, sales standards and sales metrics related. Comply with attainment of individual goals, as well as team goals and budgeted metrics. -Train all members of the hotel staff on how to recognize and capitalize on all sales opportunities to increase hotel occupancy and revenue. -With input and guidance from the GM and/or Corporate HR, manage Human Resources in the division in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate. -Supervise Catering & Event Management Team (as applicable) to ensure that the Catering, Food & Beverage, and Meeting Room rental budgets are met or exceeded. -Develop a full working knowledge of the operations and policies of the hotel, including Sales, Food and Beverage, Front Office and Reservations. -Maintain strong visibility in local community and industry organizations. -Attend and/or conduct daily/weekly/monthly meetings and any other functions required by management, providing training on a rotational basis. -Maintains professional working relationship and promote open lines of communication relationships to achieve initiatives with respective marketing partner(s) and other internal departments (i.e. Second Wave, Aimbridge Digital, or Branded field marketing). -Travel on a weekly basis, as required. -Act, as directed, on behalf of the General Manager in his/her absence; performing any other duties, as requested by management. Bi-weekly pay, comprehensive benefits offering (medical, dental, vision, life insurance, pet insurance), travel program & discounts. | 125,000-140,000 This company is an equal opportunity employer. frnch1
    $65k-91k yearly est. Auto-Apply 3d ago

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