The Opportunity:
Reporting to the Director Strategic Sourcing Logistics & Warehousing, as the Sr. Manager, Regional Category - Logistics & Warehousing, you will manage the Americas portfolio of the key Global Logistics & Warehousing Category and will be responsible for the development and execution across CSL Behring, CSL Vifor and CSL Seqirus (the entire CSL Group) for the allocated category and region to ensure best value for CSL while managing risk and maintaining compliance in sourcing practices. You will lead and/or support global sourcing or bid activities, lead regional sourcing projects and activities and building and maintaining relationships with key stakeholders internal to CSL Group and within key regional vendors. Fluent abilities in Spanish are required for this position.
This is a hybrid role, which offers a combination of an onsite and remote work schedule. #LI-hybrid
The Role:
Develop Plans aligned to CSL Global and Procurement Strategy:
Develop and implement annual action plans for regional vendors based on the Global Category Strategy and regional business needs to ensure clear objectives and action plans resulting in the reduction of the total cost of ownership and risk, while increasing innovation, customer service, compliance and quality.
Establish and Maintain Effective Category Management and Bid Management:
Drive value from the regional category(s) by defining and implementing effective category management strategies; establishing and managing Councils for business-critical commodities aligned with the evolving business requirements and are effectively leading key sourcing activities, including negotiations, that to deliver lower cost of ownership, lower risk, higher quality and better supply performance.
Lead negotiations with regional suppliers and provide advice and coaching to local sourcing roles as required.
Conduct business with integrity, in accordance with the highest ethical standards and in compliance with all applicable laws and regulations and anti-bribery requirements and supports diversity and inclusion by promoting utilization of small, disadvantaged and/or diverse suppliers.
Supplier Relationship Management (SRM):
Manage SRM processes with suppliers within the category as per supplier segmentation, including risk management strategies in accordance with global policies, to enhance relationships and innovations with critical suppliers with a focus on assurance of supply, quality, service, continuous improvement, and innovation while minimizing costs for CSL and develop processes to measure value above and beyond savings in line with CSL's values and Procurement strategy.
Implement Global procedures to ensure execution of sourcing activities in compliance with CSL Sourcing Policy, Code of Responsible Business Practices, and all other compliance standards.
Supply Performance Management, including management of Key Performance Indicators:
Responsible for monitoring Supply Performance KPIs and conducting regular Operational Reviews as per Procurement's Governance processes with supporting analysis and reporting from the Centre of Excellence and ensuring any Category Management roles within the team also review and manage Supplier performance to meet agreed standards.
Leverage value from supplier relationships to create value beyond the contract.
Implement risk mitigation strategies to protect the on-going interests of CSL and our reputation.
Develop Talent:
Lead, motivate and develop employees within the Procurement organization including effective long-term talent development, succession planning and performance managing with a focus on supporting employees to meet or exceed performance expectations while demonstrating CSL Values.
Manage Key Internal and External Stakeholders and Partners Relationships:
Build and maintain effective professional relationships with senior, internal stakeholders and senior external executives within large vendors to deliver upon Procurement's objectives by ongoing discussions and participation in formal teams and groups with senior leaders in CSL and external vendors to manage supplier performance, issues, procurement improvement initiatives and other broader business issues.
Drive Innovation:
Lead and participate in global transformation projects and continuous improvement initiatives as required to ensure the delivery of targeted benefits.
Lead annual opportunity analysis forums with cross functional stakeholders and key supplier partners to replenish idea and initiative pipeline to continually generate value to the business and reduction of Cost of Goods Sold.
Your Skills & Abilities:
Bachelor's degree in Procurement / Supply Chain Management preferred or related field; post graduate business degree, MBA highly regarded.
Fluent abilities in Spanish (as well as English), to include the ability to read and write emails and communicate effectively with our LATAM-based distributors.
Minimum 5 years' experience in strategic sourcing or relevant experience.
Understanding of the pharmaceutical industry or related industry preferred but not essential.
Led/coordinated regional procurement tenders in direct materials and implemented outcomes.
About CSL Behring
CSL Behring is a global biotherapeutics leader driven by our promise to save lives. Focused on serving patients' needs by using the latest technologies, we discover, develop and deliver innovative therapies for people living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas. We use three strategic scientific platforms of plasma fractionation, recombinant protein technology, and cell and gene therapy to support continued innovation and continually refine ways in which products can address unmet medical needs and help patients lead full lives.
CSL Behring operates one of the world's largest plasma collection networks, CSL Plasma. Our parent company, CSL, headquartered in Melbourne, Australia, employs 32,000 people, and delivers its lifesaving therapies to people in more than 100 countries.
To learn more about CSL, CSL Behring, CSL Seqirus and CSL Vifor visit ******************** and CSL Plasma at ***************************
Our Benefits
For more information on CSL benefits visit How CSL Supports Your Well-being | CSL.
You Belong at CSL
At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future.
To learn more about inclusion and belonging visit ********************careers/inclusion-and-belonging
Equal Opportunity Employer
CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit ********************accessibility-statement.
$113k-170k yearly est. Auto-Apply 1d ago
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Program Agile Lead
Lockheed Martin 4.8
Remote job in King of Prussia, PA
Description:At Lockheed Martin, we apply our passion for purposeful innovation to keep people safe and solve the world's most complex challenges. Within Space, we are seeking a talented Release Train Engineer (RTE) to join our Agile Talent Center team as an RTE deployed to the Stormbreaker program with a desire to facilitate Agile Release Train (ART) events and processes and assist teams in delivering business and customer value. As the Stormbreaker RTE you will communicate with stakeholders, escalate impediments, help manage roadblocks, and facilitate improvement day to day on program.
As a deployed RTE for the Agile Talent Center team, you will be expected to:
- Work together with Product and Technical stakeholders of the ART to manage and optimize the flow of value through the ART
- Serve as the primary facilitator of ART level events and processes including Value Stream Mapping, Roadmap creation, Backlog administration, Program Increment (PI) Planning, Product Owner Sync, Scrum of Scrums, PI Review, Demonstrations, Retrospectives, and Inspect and Adapt Workshops
- Ensure work is clearly defined at the Epic and Feature levels including clear Descriptions, Acceptance Criteria, and Business Value statements
- Track that body of work against customer delivery milestones and products
- Serve as the primary Agile coach for the ART, working with business owners, stakeholders (including customers), Product Owners, Scrum Masters, Kanban leads, and Team members to ensure the processes and practices of the program align with the purposes and desired business and mission outcomes of Agile/DevSecOps principles
- Throughout each PI, oversee and assist with planning and tracking the implementation of Features including dependency and risk management, escalation and tracking of impediments, resource management prioritization, and alignment of work with Earned Value Management (EVM) constructs
- Establish and track key ART level metrics in addition to EVM, regularly communicate these metrics to program/technical key team members and relevant stakeholders
- Encourage collaboration between teams and System and Solution Architects/Engineering
- Work with Product and Solution Management, Product Owners, and other stakeholders to help ensure program implementation and alignment
- Improve the flow of value through Value Streams by improving and assessing the practices associated with DevSecOps and Release on Demand in the Continuous Delivery Pipeline
- Facilitate Regular System Demos that show Acceptance Criteria has been met and are a vehicle for selling off Features to Stakeholders
- Assess the Agility level of the ART and facilitate improvement including refresher training and skills path guidance aligned with Lockheed Martin training opportunities
Basic Qualifications:
Experience supporting Agile teams and dependencies in an Enterprise organization using SAFe, LeSS, DAD, Nexus, or similar scaled Agile framework
Experience working with Agile tools e.g. Jira, Agile Central (Rally), or Agility (VersionOne) as an Admin or Super User
Active TS/SCI Clearance
Desired Skills:
Experience with large scale, complex missile or space systems including familiarity with products, designs, program processes, subcontractor teams
Ability to lead multi-functional teams and lead multiple teams to communicate and coordinate work as one team with common goals
Experience driving continuous improvement and common process across diverse stakeholder groups
Experience in the definition, collection, analysis, and corrective and preventative action relative to Agile performance metrics.
Comfortable imparting knowledge and leveraging experiences to guide leaders and Agile teams on
Common scaling principles, frameworks and patterns through coaching and education
Excellent communication skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency
Industry recognized Agile certification (Scaled Agile, Scrum.org, Scrum, Inc., or Scrum Alliance)
System Lifecycle experience with Engineering processes and reviews
Experience with DoD Integrated Master Schedules (IMS) and Agile programs
Experience planning, estimating, and tracking Agile team throughput and performance
Experience developing business cases and measuring
relevant outcomes
Experience collaborating with, communicating with, and coaching senior organizational leadership
Space segment design and test experience with one or more subsystems or fields outside of Systems Engineering
Broad experience of Systems Engineering life cycle process and tools
#LMSpaceSoftwareEng
Security Clearance Statement: This position requires a government security clearance, you must be a US Citizen for consideration.
Clearance Level: TS/SCI
Other Important Information You Should Know
Expression of Interest: By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings.
Ability to Work Remotely: Onsite Full-time: The work associated with this position will be performed onsite at a designated Lockheed Martin facility.
Work Schedules: Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees. Schedules range from standard 40 hours over a five day work week while others may be condensed. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits.
Schedule for this Position: 9x80 every other Friday off
Lockheed Martin is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.
The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration.
At Lockheed Martin, we use our passion for purposeful innovation to help keep people safe and solve the world's most complex challenges. Our people are some of the greatest minds in the industry and truly make Lockheed Martin a great place to work.
With our employees as our priority, we provide diverse career opportunities designed to propel, develop, and boost agility. Our flexible schedules, competitive pay, and comprehensive benefits enable our employees to live a healthy, fulfilling life at and outside of work. We place an emphasis on empowering our employees by fostering an inclusive environment built upon integrity and corporate responsibility.
If this sounds like a culture you connect with, you're invited to apply for this role. Or, if you are unsure whether your experience aligns with the requirements of this position, we encourage you to search on Lockheed Martin Jobs, and apply for roles that align with your qualifications.
Experience Level: Experienced Professional
Business Unit: SPACE
Relocation Available: Possible
Career Area: Software Engineering
Type: Full-Time
Shift: First
$91k-119k yearly est. 5d ago
Senior Software Engineer - Top Secret Clearance Required
Lockheed Martin 4.8
Remote job in King of Prussia, PA
Description:Space is a critical domain, connecting our technologies, our security and our humanity. While others view space as a destination, we see it as a realm of possibilities, where we can do more - we can innovate, invest, inspire and integrate our capabilities to transform the future.
At Lockheed Martin Space, we aim to harness the full potential of space to cultivate innovation, reduce costs, and push the boundaries of what technology can achieve. We're creating future-ready solutions, focusing on resiliency and urgency through our 21st Century Security vision. We're erasing boundaries and forming partnerships across industries and around the world. We're advancing spacecraft and the workforce to fuel the next generation. And we're reimagining how space can connect us, ensuring security and prosperity.
Join us in shaping a new era in space and find a career that's built for you.
Within LM Space, the Black Canyon Program is looking for a highly motivated individual to join the program area as a Senior Software Engineer to support the development team. As part of an Agile team, you will have the opportunity to work on a variety of tasks in various areas across the mission and collaborate with the development teams, customers, and subject matter experts.
If you are looking for a challenging, collaborative, fast paced environment then this is the position for you.
Note: This position requires a government security clearance, US citizenship is a requirement for consideration.
In this position you will:
Serve as a software developer on an Agile team developing web applications in an open architecture infrastructure to serve in an exciting new mission space.
Leverage industry standard open-source software solutions such as GitLab, Kubernetes, Docker, or similar platforms/products.
Maintain Kubernetes clusters, create and automate deployment of containers using Helm, and support agile development teams by developing and maintaining tools, pipelines, scripts, and environments.
Participate in daily scrums, software sprint/release planning, demos, and retrospectives.
Develop & demonstrate software capabilities to both internal and external partners.
#LI-CS1
Basic Qualifications:
Experienced in software development using at least one of the following programming or scripting languages: Java, JavaScript, C, C#, Python
Experience working in an Agile development environment, including tools such as Jira and Confluence
Must have an current, active Top Secret clearance
Desired Skills:
• Full development lifecycle experience
• Experience with the frameworks .NET Core and Angular
• Experience working as a member of an Agile Scrum or Kanban team
• Experience with databases (PostgreSQL & Redis)
• Experience with GitLab CI/CD - Deployment pipelines, automated build, and/or configuration tools
• Experience will cloud native development (Docker, Kubernetes, Helm)
• Experience with containerization and container management tools (e.g. Docker, Kubernetes)
• Experience with DevSecOps
• Experience with Git, JIRA, Confluence
• Ability to communicate effectively and work in a collaborative environment
• Familiarity with the Space Domain
• Experience producing quality documentation
Security Clearance Statement: This position requires a government security clearance, you must be a US Citizen for consideration.
Clearance Level: TS/SCI
Other Important Information You Should Know
Expression of Interest: By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings.
Ability to Work Remotely: Onsite Full-time: The work associated with this position will be performed onsite at a designated Lockheed Martin facility.
Work Schedules: Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees. Schedules range from standard 40 hours over a five day work week while others may be condensed. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits.
Schedule for this Position: 9x80 every other Friday off
Lockheed Martin is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.
The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration.
At Lockheed Martin, we use our passion for purposeful innovation to help keep people safe and solve the world's most complex challenges. Our people are some of the greatest minds in the industry and truly make Lockheed Martin a great place to work.
With our employees as our priority, we provide diverse career opportunities designed to propel, develop, and boost agility. Our flexible schedules, competitive pay, and comprehensive benefits enable our employees to live a healthy, fulfilling life at and outside of work. We place an emphasis on empowering our employees by fostering an inclusive environment built upon integrity and corporate responsibility.
If this sounds like a culture you connect with, you're invited to apply for this role. Or, if you are unsure whether your experience aligns with the requirements of this position, we encourage you to search on Lockheed Martin Jobs, and apply for roles that align with your qualifications.
Experience Level: Experienced Professional
Business Unit: SPACE
Relocation Available: Possible
Career Area: Software Engineering
Type: Full-Time
Shift: First
$87k-109k yearly est. 5d ago
DevSecOps Engineer Senior - Top Secret Clearance Required to Start
Lockheed Martin 4.8
Remote job in King of Prussia, PA
Description:Space is a critical domain, connecting our technologies, our security and our humanity. While others view space as a destination, we see it as a realm of possibilities, where we can do more - we can innovate, invest, inspire and integrate our capabilities to transform the future.
At Lockheed Martin Space, we aim to harness the full potential of space to cultivate innovation, reduce costs, and push the boundaries of what technology can achieve. We're creating future-ready solutions, focusing on resiliency and urgency through our 21st Century Security vision. We're erasing boundaries and forming partnerships across industries and around the world. We're advancing spacecraft and the workforce to fuel the next generation. And we're re-imagining how space can connect us, ensuring security and prosperity.
Join us in shaping a new era in space and find a career that's built for you.
Are you ready to invent the future? Lockheed Space is leveraging emerging, digitally-enabled capabilities to lower cost, speed up development time and create innovative solutions to best serve our customers and stakeholders.
We're bringing the 4th Industrial Revolution to every role in the company.
You will:
• Be excited about opportunities incorporating new technologies into the software development process.
• Be confident in your ability to maintain a development infrastructure and perform to customer specifications. This role will also be able to perform certain system administration functions to support development efforts.
• Have strong Technical Expertise: Proficient in coding, scripting, and automation tools. Knowledgeable in cloud technologies, containers, and orchestration tools like Kubernetes.
• Security Knowledge: Deep understanding of security principles, practices, and tools. Familiar with threat modeling, risk assessment techniques, and security testing tools.
• Collaboration and Communication: Ability to work closely with development, operations, and security teams. Excellent communication skills to articulate security concerns and solutions effectively.
• Continuous Learning: Stays updated with the latest security threats, technologies, and DevSecOps trends. Demonstrates a commitment to ongoing professional development.
• Problem-Solving Skills: Strong analytical skills to identify and solve security and operational challenges in a timely and effective manner.
• Automation Mindset: Leverages automation to integrate security into CI/CD pipelines efficiently. Familiar with tools like Argo CD, Ansible, GitLab CI, and automated security testing tools.
• Risk Management: Ability to assess, prioritize, and manage security risks in alignment with business objectives.
• Compliance and Governance: Understanding of legal and regulatory requirements related to information security. Ensures that DevSecOps practices comply with these standards.
• Strong documentation skills are a plus in this role.
Selected candidate must have a Final Top Secret security clearance PRIOR to start.
This is an MID CAREER (level 3) ROLE where candidates typically require 5 years of professional experience and a BS degree.
Lockheed Martin employees play an active role in strengthening the quality of life where we live and work by volunteering more than 850,000 hours annually. Here are some of the benefits you can enjoy:
• Medical
• Dental
• 401k
• Paid time off
• Work/life balance
• Career development
• Mentorship opportunities
• Rewards & recognition
We care about our employees and offer a generous benefits package: 401K, PTO, and work/life balance and more.
#LI-CS1
Basic Qualifications:
• Final Top Secret Clearance needed prior to start with the ability to obtain and maintain a TS/SCI clearance.
• Security+ or CISSP / DoD 8140 compliant cert
Must possess hands-on experience with one or more of the following:
• Infrastructure as Code (Ansible, Terraform, Packer, AWS Cloud Formation)
• Kubernetes
• Containerization
Desired Skills:
• Helm
• Gitlab/Git
• CI/CD
• Pipeline Automation
• GitOps
#LMSpaceDevOps
Security Clearance Statement: This position requires a government security clearance, you must be a US Citizen for consideration.
Clearance Level: Top Secret
Other Important Information You Should Know
Expression of Interest: By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings.
Ability to Work Remotely: Onsite Full-time: The work associated with this position will be performed onsite at a designated Lockheed Martin facility.
Work Schedules: Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees. Schedules range from standard 40 hours over a five day work week while others may be condensed. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits.
Schedule for this Position: 9x80 every other Friday off
Lockheed Martin is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.
The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration.
At Lockheed Martin, we use our passion for purposeful innovation to help keep people safe and solve the world's most complex challenges. Our people are some of the greatest minds in the industry and truly make Lockheed Martin a great place to work.
With our employees as our priority, we provide diverse career opportunities designed to propel, develop, and boost agility. Our flexible schedules, competitive pay, and comprehensive benefits enable our employees to live a healthy, fulfilling life at and outside of work. We place an emphasis on empowering our employees by fostering an inclusive environment built upon integrity and corporate responsibility.
If this sounds like a culture you connect with, you're invited to apply for this role. Or, if you are unsure whether your experience aligns with the requirements of this position, we encourage you to search on Lockheed Martin Jobs, and apply for roles that align with your qualifications.
Experience Level: Experienced Professional
Business Unit: SPACE
Relocation Available: Possible
Career Area: Information Technology
Type: Full-Time
Shift: First
$73k-92k yearly est. 4d ago
Remote Legal Expert - AI Trainer
Superannotate
Remote job in Wilmington, DE
In this hourly, remote contractor role, you will review AI-generated legal analyses and/or generate expert legal content, evaluating reasoning quality and step-by-step issue-spotting while providing precise written feedback. You will assess answers for accuracy, clarity, and adherence to the prompt; identify errors in legal methodology or doctrine; fact-check citations and stated rules; write high-quality explanations and model solutions; and rate and compare multiple responses based on correctness and reasoning quality. This role is with SME Careers, a fast-growing AI Data Services company and subsidiary of SuperAnnotate, delivering training data for many of the world's largest AI companies and foundation-model labs. Your legal expertise directly helps improve the world's premier AI models by making their legal reasoning more accurate, reliable, and clearly explained.
Key Responsibilities:
• Develop AI Training Content: Create detailed prompts in various topics and responses to guide AI learning, ensuring the models reflect a comprehensive understanding of diverse subjects.
• Optimize AI Performance: Evaluate and rank AI responses to enhance the model's accuracy, fluency, and contextual relevance.
• Ensure Model Integrity: Test AI models for potential inaccuracies or biases, validating their reliability across use cases.
Your Profile:
• Bachelor's degree (or higher) in Law (JD/LLB), Legal Studies, Public Policy, or Political Science, with strong grounding in Constitutional Law, Contracts, Torts, Criminal Law, Civil Procedure, and Regulatory/Administrative Law.
• 5+ years of professional experience in Law, Legal Studies, Public Policy, or Political Science.
• Strong legal reasoning and issue-spotting skills, including statutory interpretation, case analysis, and translating facts into elements and defenses.
• Fluent in compliance concepts, rights & obligations analysis, and policy frameworks; able to identify missing facts and assumptions that change outcomes.
• Exceptional attention to detail when checking rule statements, citations, jurisdictional relevance, procedural posture, and logical consistency; Minimum C1 English proficiency.
• Able to write clear, structured feedback that explains errors and the correct reasoning path without unnecessary verbosity.
• Reliable, self-directed, and able to deliver consistent quality in an hourly, remote contractor workflow across time zones.
• Previous experience with AI data training/annotation, expert review, legal editing, or QA is strongly preferred.
$73k-122k yearly est. 4d ago
Customer Service Specialist
Net2Source (N2S
Remote job in Malvern, PA
Title: Customer Service
Duration: 6+ months (Extension)
Shift: 8am - 5pm
Qualifications:
A combination of formal education such as bachelor's degree, associate's degree with certifications and/or at least 2-4 years of progressive customer service experience
Excellent communication skills
Excels at interpersonal and relationship management skills
Prior experience with the ability to successfully resolve conflict
Strong ability to multi-task
Some exposure to building products and/or retail industry preferred
Developed systems aptitude and Microsoft Office skills
SAP experience required
Order Management
Accept, enter, schedule and maintain orders within SAP
Sales Force
Order Entry Document Manager (OEDM)
Understands and executes all types of order processing (EDI/Business Connections)
Verify pricing
Respond to inquiries, e.g. inventory availability, production schedule, technical questions, products and policies
Ability to build efficient truckloads and schedules in coordination with the traffic department
Verify accurate information on ship schedule/OEDM
Is a high performer in the CAS Learning Path - achieving agreed upon metrics and demonstrating critical behaviours
Can function across all regions and in multiple business groups
Understands and correctly provides direction of the Service Advantage for our customer and Sales Team.
Communicates, when necessary, with internal departments regarding Credit and Pricing
Expedites hot or special orders as agreed upon with sales and supervisor
Conflict Management
Properly communicates, manages and resolves customer and sales issues in a professional and empathetic manner
Address and correct customer service issues, forward issues to appropriate department, continued follow-up through resolution to ensure overall customer satisfaction
Collaborate with cross-functional teams to expedite orders
Perform backorder coordination/shipping
Maintain customer records within all software databases
Communicate any schedule delays in customer orders in a timely manner
Manage the Return Material Authorization (RMA) process within agreed upon policy, ensuring customer satisfaction, while ensuring guidelines and goals are achieved.
Order Management & Customer Service Supply Chain Support
Cross train to gain understanding of the functions within Supply Chain to effectively support the overall Siding Products Group.
Provide coverage for time off, peak periods and perform at the Learning Path proficient level and as a high performer in all aspects of customer service and related cross trained function(s).
Maintain customer records within all software databases
Manage the Return Material Authorization (RMA) process within agreed upon policy, ensuring customer satisfaction, while ensuring guidelines and goals are achieved.
Is proficient in Salesforce or equivalent computer related skillset
Maintain customer records within all software databases
Responsibilities:
Under the supervision of the Service Center Supervisor located in Malvern, PA (this is not a remote position) or Manager the Customer Service Temp is accountable for establishing a strong customer relationship based on trust and responsiveness to deliver World Class Service to the incumbents' customer base.
The CST will accurately process customer orders in an efficient manner to ensure we exceed our customers' expectations.
Additionally, the CST will manage multi-part customer complaints/concerns and be empowered to resolve issues in a timely and professional manner.
The CST is fully proficient in all aspects of the Learning Path and is knowledgeable across all lines of business and regions.
The CST will adhere to policies and procedures currently in place and maintain the required level of service to our customers.
The CST works within the parameters as defined by customer service standards and the Service Advantage guidelines.
The incumbent must analyse and respond to fluctuating situations and conditions in such a manner that not only meets/exceeds the expectations of our customer but considers the overall impact to the business.
Proactively resolves customer problems/issues, exhibiting ownership for our customers.
Demonstrates relentless customer service
Flexibility in working hours 7:30am - 6pm with some overtime
Willingness and ability to work from home during inclement weather or emergency situations - requires home phone line & internet
$27k-36k yearly est. 3d ago
Work from Home - Need Extra Cash??
Launch Potato
Remote job in Newark, DE
Earn Extra Cash While Working From Home Make extra cash with this list of side gigs-part-time, passive income, and flexible options! Your Next Side Hustle Start Earning Today!
$39k-62k yearly est. 1d ago
Patient Admissions Specialist
Tranzeal Incorporated
Remote job in Malvern, PA
Tranzeal is an industry leading global Business Transformation Service Provider offering specific consulting services as well as pre-packaged, industry specific solutions and services to companies around the world. Our Consulting Services are dedicated to helping our clients maximize their investments in IT and the overall effectiveness and efficiency of the business. Tranzeal s deep industry experience makes us the partner of choice for a growing number of Fortune 1000 companies, midsize enterprises and small businesses worldwide.
We are currently looking for 'Patient Admissions Specialist' to support one of our clients with the following skills:
Job Title:
Patient Admissions Specialist (Remote with Monthly Onsite Collaboration)
Location:
Malvern, PA
Schedule:
Monday-Friday, with shift hours between 8:00 AM and 6:00 PM
Schedule confirmed upon hire; potential future Saturday rotation available
About the Role:
Join our team as a Patient Admissions Specialist and play a crucial role in connecting patients with vital healthcare services. In this position, you'll serve as the primary point of contact for healthcare providers and patients, coordinating care placements through our contact center. You'll combine compassionate patient support with efficient administrative skills to ensure seamless access to treatment.
This role offers an excellent remote work opportunity with minimal in-office requirements. After initial onboarding, you'll work from home with just one scheduled team collaboration day per month at our Malvern office.
Key Responsibilities:
Manage incoming placement requests through multiple channels (phone, email, fax)
Coordinate patient care placements by communicating with healthcare facilities and case managers
Maintain accurate patient information and documentation in our systems
Provide exceptional, empathetic service to patients and healthcare partners
Meet performance standards for quality, accuracy, and responsiveness
Participate in monthly in-office team days for collaboration and professional development
Adhere strictly to healthcare privacy regulations and company policies
What You Bring:
High school diploma or equivalent required
Minimum 6 months experience in customer service, healthcare administration, or contact center roles
Proficiency with Microsoft Office applications (Word, Excel, Outlook)
Data entry skills with attention to detail and accuracy
Strong verbal and written communication abilities
Empathetic approach when working with patients and families
Ability to manage multiple tasks in a fast-paced environment
Must be located within commuting distance to Malvern, PA for initial onboarding and monthly team days
The national base pay range below is a good-faith estimate of what our client may pay for new hires. Actual pay may vary based on Client's assessment of the candidates knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. $40,000 - $50,000
$40k-50k yearly 3d ago
Remote Medical General Expert - AI Trainer
Superannotate
Remote job in Wilmington, DE
In this hourly, remote contractor role, you will review AI-generated medical responses and/or generate expert healthcare content, evaluating reasoning quality and step-by-step clinical problem-solving while providing precise written feedback. You will assess solutions for accuracy, clarity, and adherence to the prompt; identify errors in clinical methodology or conceptual understanding; fact-check medical information; write high-quality explanations and model solutions that demonstrate correct reasoning; and rate and compare multiple responses based on correctness and reasoning quality. This role is with SME Careers, a fast-growing AI Data Services company and subsidiary of SuperAnnotate, delivering training data for many of the world's largest AI companies and foundation-model labs. Your healthcare expertise directly helps improve the world's premier AI models by making their clinical and public-health reasoning more accurate, reliable, and clearly explained.
Key Responsibilities:
• Develop AI Training Content: Create detailed prompts in various topics and responses to guide AI learning, ensuring the models reflect a comprehensive understanding of diverse subjects.
• Optimize AI Performance: Evaluate and rank AI responses to enhance the model's accuracy, fluency, and contextual relevance.
• Ensure Model Integrity: Test AI models for potential inaccuracies or biases, validating their reliability across use cases.
Your Profile:
• Bachelor's degree (or higher) in Medicine (MD/DO), Nursing, Public Health (MPH), Health Sciences, or Allied Health, with strong grounding in Epidemiology, Clinical Medicine, Healthcare Systems, and Patient Care.
• 5+ years of professional experience in Nursing, Public Health, Health Sciences, or Allied Health.
• Confident in clinical reasoning (differential diagnosis, risk stratification, red-flag recognition) and explaining why a conclusion follows from the evidence.
• Strong understanding of disease processes, patient care concepts, public health principles, healthcare systems, and medical terminology.
• Exceptional attention to detail when fact-checking medical content and identifying unsafe assumptions, missing contraindications, or misinterpretation of tests; Minimum C1 English proficiency.
• Comfortable evaluating answers for internal consistency (timelines, physiology, dosing logic), appropriateness for setting (ED vs outpatient), and patient safety implications.
• Reliable, self-directed, and able to deliver consistent quality in an hourly, remote contractor workflow across time zones.
• Previous experience with AI data training/annotation, clinical documentation review, utilization review, or healthcare editorial QA is strongly preferred.
$71k-110k yearly est. 4d ago
Part-Time Focus Group Participant - Sports
Apexfocusgroup
Remote job in Bryn Mawr, PA
Now accepting applicants for Focus Group studies. Earn up to $750 per week part-time working from home. Must register to see if you qualify. No call center representative agent experience needed.
Call Center Representative Agent Work From Home - Part Time Remote Focus Group Panelists
Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.
With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.
Compensation:
$75-$150 (per 1 hour session)
$300-$750 (multi-session studies)
Job Requirements:
Show up at least 10 mins before discussion start time.
Participate by completing written and oral instructions.
Complete written survey provided for each panel.
MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
Must have either a smartphone with working camera or desktop/laptop with webcam
Must have access to high speed internet connection
Desire to fully participate in one or several of the above topics
Ability to read, understand, and follow oral and written instructions.
Call center representative agent experience is not necessary.
Job Benefits:
Flexibility to take part in discussions online or in-person.
No commute needed should you choose to work from home remotely.
No minimum hours. You can do this part-time or full-time
Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.
This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a call center representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.
Description:Space is a critical domain, connecting our technologies, our security and our humanity. While others view space as a destination, we see it as a realm of possibilities, where we can do more - we can innovate, invest, inspire and integrate our capabilities to transform the future.
At Lockheed Martin Space, we aim to harness the full potential of space to cultivate innovation, reduce costs, and push the boundaries of what technology can achieve. We're creating future-ready solutions, focusing on resiliency and urgency through our 21st Century Security vision. We're erasing boundaries and forming partnerships across industries and around the world. We're advancing spacecraft and the workforce to fuel the next generation. And we're re-imagining how space can connect us, ensuring security and prosperity.
Join us in shaping a new era in space and find a career that's built for you.
The successful candidate should be excited about opportunities incorporating new technologies into the software development process. They should also be confident in their ability to maintain a development infrastructure and perform to customer specifications. This role will also be able to perform certain system administration functions to support development efforts.
Strong documentation skills are a plus in this role.
• Strong Technical Expertise: Proficient in coding, scripting, and automation tools. Knowledgeable in cloud technologies, containers, and orchestration tools like Kubernetes.
• Security Knowledge: Deep understanding of security principles, practices, and tools. Familiar with threat modeling, risk assessment techniques, and security testing tools.
• Collaboration and Communication: Ability to work closely with development, operations, and security teams. Excellent communication skills to articulate security concerns and solutions effectively.
• Continuous Learning: Stays updated with the latest security threats, technologies, and DevSecOps trends. Demonstrates a commitment to ongoing professional development.
• Problem-Solving Skills: Strong analytical skills to identify and solve security and operational challenges in a timely and effective manner.
• Automation Mindset: Leverages automation to integrate security into CI/CD pipelines efficiently. Familiar with tools like Jenkins, GitLab CI, and automated security testing tools.
• Risk Management: Ability to assess, prioritize, and manage security risks in alignment with business objectives.
• Compliance and Governance: Understanding of legal and regulatory requirements related to information security. Ensures that DevSecOps practices comply with these standards.
#LI-CS1
Basic Qualifications:
The successful candidate must have demonstrated experience with the following automation technologies:
Pipeline Automation
GitLab
Kubernetes
Desired Skills:
The successful candidate may have additional demonstrated experience with the following automation technologies:
Ansible
Helm
Argo CD
Terraform
K8S Volume provisioning (Rook, etc)
#LMSpaceDevOps
Security Clearance Statement: This position requires a government security clearance, you must be a US Citizen for consideration.
Clearance Level: Top Secret
Other Important Information You Should Know
Expression of Interest: By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings.
Ability to Work Remotely: Onsite Full-time: The work associated with this position will be performed onsite at a designated Lockheed Martin facility.
Work Schedules: Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees. Schedules range from standard 40 hours over a five day work week while others may be condensed. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits.
Schedule for this Position: 9x80 every other Friday off
Lockheed Martin is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.
The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration.
Join us at Lockheed Martin, where your mission is ours. Our customers tackle the hardest missions. Those that demand extraordinary amounts of courage, resilience and precision. They're dangerous. Critical. Sometimes they even provide an opportunity to change the world and save lives. Those are the missions we care about.
As a leading technology innovation company, Lockheed Martin's vast team works with partners around the world to bring proven performance to our customers' toughest challenges. Lockheed Martin has employees based in many states throughout the U.S., and Internationally, with business locations in many nations and territories.
Experience Level: Experienced Professional
Business Unit: SPACE
Relocation Available: Possible
Career Area: Information Technology
Type: Full-Time
Shift: First
$73k-92k yearly est. 5d ago
Data Entry Product Support - No Experience
Glocpa
Remote job in Haverford, PA
We're looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.
$78k-114k yearly est. 60d+ ago
Work from Home Data Entry Clerk
GL Inc. 4.1
Remote job in Wilmington, DE
We're looking for Data Entry Specialists for Customer Products across the US to work from home and help top brands improve their products before they hit the market.
$27k-32k yearly est. 60d+ ago
IP Litigation Associate - Hybrid, $170k-$240k
Aligned Talent Acquisition
Remote job in Wilmington, DE
A recruiting firm is seeking an Intellectual Property Litigation Associate Attorney in the Pennsylvania area with 3-7 years of experience. The role involves handling IP disputes, drafting legal documents, and working collaboratively on complex matters. The compensation ranges from $170,000 to $240,000 depending on experience and firm size, with most firms offering hybrid flexibility and other benefits. Ideal candidates should possess strong analytical, writing, and oral advocacy skills.
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$66k-115k yearly est. 5d ago
Remote-Eligible GM, Home Secured Lending - Growth & Strategy
Best Egg, Inc. 4.3
Remote job in Wilmington, DE
A financial technology platform is seeking a General Manager for Home Secured Lending to oversee the strategic and operational aspects of this new product line. Ideal candidates will have over 10 years of experience in consumer lending, particularly in mortgage or home equity products, and possess strong P&L ownership skills. Located in Wilmington, DE, candidates may also work remotely with regular travel. The role offers a competitive salary between $250,000 to $290,000 annually plus potential bonuses.
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$66k-110k yearly est. 3d ago
Part Time - Work from Home - Online Product Tester - No experience ($25-$45 per hour)
OCPA 3.7
Remote job in Newark, DE
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of between $25/hr. and $45/hr., depending on the In-Home Usage Test project. No experience required.
There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company. In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque.
Online Consumer Panels America is a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access.
It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test. Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed.
Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market.
Main Duties:
Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.)
Take care of the product being tested and use it responsibly
Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.)
Some In-Home Usage Tests projects may require participants to use MFour's Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion insights to gain unparalleled depth of responses)
There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm
Write reviews as requested in the In-Home Usage Test Daily Schedule for each project
Requirements:
Ability to follow specific instructions
Excellent attention to detail and curious spirit
Be able to work 15-25 hours per week and commit to a certain routine
Have access to a computer and a reliable internet connection
Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older
A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. The hours are completely flexible and no previous experience is necessary.
Benefits:
Very competitive pay rate
Weekly pay
Work around your own schedule
Learn about an exciting industry
Telecommute (you can work from home, work or school)
Most of the time you can keep the product you tested
$25 hourly 60d+ ago
Sales Development Team Lead- Capital One Software (Remote)
Capital One 4.7
Remote job in Wilmington Manor, DE
Ever since our first credit card customer in 1994, Capital One has recognized that technology and data can enable even large companies to be innovative and personalized. As one of the first large enterprises to go all-in on the public cloud, Capital One needed to build cloud and data management tools that didn't exist in the marketplace to enable us to operate at scale in the cloud. And in 2022, we publicly announced Capital One Software and brought our first B2B software solution, Slingshot, to market.
Building on Capital One's pioneering adoption of modern cloud and data capabilities, Capital One Software is helping accelerate the data management journey at scale for businesses operating in the cloud. If you think of the kind of challenges that companies face - things like data publishing, data consumption, data governance, and infrastructure management - we've built tools to address these various needs along the way. Capital One Software will continue to explore where we can bring our solutions to market to help other businesses address these same needs going forward.
Who We're Searching For
We're looking for a hands-on Sales Development Manager to build, lead, and scale our sales development (SDR) function from the ground up. You'll be both architect and operator: owning a team and individual pipeline creation quota, designing the strategy, processes, and KPIs for a high-performing, account-based outbound sales motion while personally prospecting into top-tier accounts and owning pipeline creation goals.
This isn't a "manage from the dashboard" role. You'll be in the trenches with the team - refining ICP and targeting, crafting sales messaging, running experiments, and joining account planning sessions - while developing SDRs into world-class enterprise prospectors. This is a sales leadership role, measured on net-new pipeline and opportunity creation in partnership with our Sales team leads and Account Executives. If you're a strategic builder, strong operator, and coach who loves turning ambiguity into a repeatable, scalable sales engine, this role is for you.
Roles & Responsibilities
Sales & Pipeline Ownership (Player/Coach)
Own a personal book of target accounts with clear opportunity creation quotas; perform deep account research; run multi-threaded outreach across email, LinkedIn, and phone; run discovery with technical and business stakeholders and hand off high-quality, qualified opportunities to AEs. Own team-level pipeline creation targets and drive SDR daily/weekly selling activities to achieve them.
Build and Lead the Sales Development Function
Design the SDR strategy, operating model, and KPIs for account-based outbound; create core sales processes, prospecting playbooks, and cadences; partner with Sales Leadership, Marketing, Enablement, and Sales Operations on ICP, territories, and target account strategy.
Team Leadership & Sales Coaching
Hire, onboard, and ramp SDRs; run regular 1:1s, live call coaching, and deal reviews; set clear expectations and development plans; build a culture of sales accountability, experimentation, and continuous improvement.
Cross-Functional Collaboration & Feedback Loops
Partner with AEs on account engagement plans and full-funnel sales strategies; align SDR motions with Marketing campaigns and events; work with Enablement on sales messaging, objection handling, and competitive positioning; deliver structured field feedback to Product and Marketing.
Systems, Data, and Reporting
Ensure disciplined use of Salesforce, Groove, LinkedIn Sales Navigator, ZoomInfo, and related tools; build and review SDR dashboards; use funnel data to diagnose bottlenecks and iterate on programs, KPIs, and playbooks.
Basic Qualifications
At least 5 years of experience in enterprise GTM roles such as sales, business development, partnerships, SDR, BDR, or inside sales, such as in SaaS or technology.
At least 3 years of experience owning or co-owning an outbound prospecting motion into enterprise accounts with an Annual Contract Value (ACV) of $75,000 or greater (as an individual contributor, team lead, or manager).
At least 2 years of experience leading, managing, or mentoring a quota-carrying GTM team (for example: SDR, BDR, sales, BD, or partnerships) with responsibility for pipeline creation and revenue outcomes.
At least 3 years of experience engaging stakeholders in sales cycles and strategic partnerships.
At least 3 years of experience using a CRM such as Salesforce and sales engagement tools (for example: Groove, Outreach, Salesloft, LinkedIn Sales Navigator, ZoomInfo, Gong, or similar).
At least 3 years of experience meeting or exceeding KPIs related to pipeline creation, opportunity quality, and conversion.
Preferred Qualifications
7+ years of experience in enterprise GTM leadership roles (for example: sales, business development, partnerships, SDR, BDR, or inside sales) within SaaS or technology.
Experience standing up or significantly scaling an outbound motion or SDR, BDR, or inside sales function (process, KPIs, hiring profile, playbooks, dashboards).
Proven success building and leading teams that create net-new pipeline at scale, with clear examples of improving conversion rates and deal quality over time.
Experience in data, analytics, cloud, or AI ecosystems and/or adjacent platform environments (for example: Snowflake, Databricks, or major public clouds).
Experience selling into or partnering with highly regulated industries (for example: Financial Services or Healthcare)
Demonstrated ability to collaborate with Account Executives and Sales Leaders on strategic account planning, territory design, and coverage models.
Demonstrated ability to hire, coach, and develop early-career GTM talent (SDRs, BDRs or equivalent) into high performers and next-step roles (AE, BD, Partnerships).
Strong written and verbal communication skills, with the ability to simplify complex value propositions and tailor messaging to senior technical and business stakeholders.
Demonstrated ability to maintain precision and quality while scaling outreach across multiple accounts, segments, and team members.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Remote (Regardless of Location): $165,000 - $165,000 for Sr. Manager, SaaS SalesRichmond, VA: $165,000 - $165,000 for Sr. Manager, SaaS Sales
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at ************** or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to **********************
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
$52k-66k yearly est. 2d ago
Work from Home - Need Extra Cash??
Launch Potato
Remote job in Churchtown, PA
Earn Extra Cash While Working From Home Make extra cash with this list of side gigs-part-time, passive income, and flexible options! Your Next Side Hustle Start Earning Today!
$30k-68k yearly est. 1d ago
Call Center Supervisor
Pacer Group 4.5
Remote job in Pottstown, PA
Call Center Supervisor - Pacer Call Center Practice
Employment Type: Full-Time
Experience Required: 3-5 years in call center leadership
Industry Preferred: Healthcare, Health Plans, PBM, Customer Service Operations
About Pacer
Pacer Staffing supports enterprise clients with large-scale, performance-driven contact center talent. Our Call Center Practice provides Customer Service Advocates (CSAs) to our clients and we are expanding our leadership team to support this growing line of business.
We are looking for a Call Center Supervisor who can coach, develop, and support our remote CSA workforce while partnering closely with Account Management, HR, Delivery, and client-side leadership to drive high performance and retention.
Position Summary
The Call Center Supervisor will oversee a team of remote Customer Service Advocates assigned to healthcare contact center programs. This leader is responsible for monitoring performance, coaching associates, reinforcing expectations, driving quality, and ensuring alignment with client standards-including HIPAA, attendance compliance, professionalism, and performance metrics.
This role plays a critical part in our success and will directly shape the growth, consistency, and quality of the Call Center Practice.
Key Responsibilities
People Leadership & Coaching
Supervise a team of remote Customer Service Advocates (CSAs) supporting health plan members.
Conduct regular 1:1s, performance discussions, and coaching sessions.
Monitor attendance, quality, documentation, and adherence to client expectations.
Reinforce Pacer and client standards: punctuality, schedule compliance, professionalism, HIPAA, and WFH requirements.
Identify performance gaps early and implement corrective action or coaching plans.
Performance Management
Track KPIs including call quality, one-call resolution, audit scores, attendance points, and productivity.
Review feedback from client supervisors and translate it into actionable coaching.
Partner with HR for monthly contractor check-in meetings, addressing risks and providing support.
Reduce attrition by maintaining strong communication and support structures.
Training & Onboarding
Partner with HR and Delivery to run New Hire Orientation, reinforcing expectations and work from home compliance.
Support new hires while they ramp up in training and production.
Validate equipment setup, internet requirements, and workspace compliance for new employees.
Operational Excellence
Ensure associates follow all HIPAA and confidentiality requirements.
Coordinate with Account Manager and Delivery on performance trends and escalation needs.
Maintain accurate documentation for attendance, coaching, warnings, and performance milestones.
Implement standardized processes that scale as the practice grows.
Client Partnership
Collaborate with call center supervisors to understand expectations, performance trends, and class outcomes.
Communicate insights back to Pacer leadership to enhance training, recruiting, and support processes.
Participate in calibration sessions, performance reviews, and quality alignment meetings.
Qualifications
3-5 years of call center leadership experience (Supervisor, Team Lead, Quality Coach, or equivalent).
Experience in healthcare call centers strongly preferred (health plans, PBM, Medicare/Medicaid, provider/member services).
Strong coaching, communication, and performance management skills.
Prior experience supporting remote or hybrid customer service teams.
Understanding of HIPAA, PHI, and healthcare compliance requirements (preferred).
Proficiency with call center tools, QA frameworks, KPI reporting, and performance documentation.
Ability to multitask across multiple systems and manage priorities in a fast-paced environment.
High emotional intelligence and ability to build trust with remote associates.
What We Offer
Competitive compensation package
Medical, dental, vision, 401(k)
Opportunity to shape and grow a rapidly expanding call center practice
High visibility with internal leadership and enterprise clients
Remote work environment
The chance to make a meaningful impact on associates supporting vulnerable member populations
Ideal Candidate Profile
You're a coach-first leader who thrives in fast-paced customer service environments. You build engaged, high-performing teams through communication, accountability, empathy, and structure. You're confident partnering with clients, enforcing standards, and supporting associates every step of the way.
You are passionate about helping people succeed-and understand how to elevate performance in a healthcare call center environment.
$46k-64k yearly est. 2d ago
Hybrid Partner-Level Privacy Law
Carrie Rikon & Associates
Remote job in Wilmington, DE
Hybrid Law Firm Partner - Privacy - Salary Range of 225K-250K Plus Yearly Bonus Offered, Equating To 1M-2M. Excellent compensation package plus benefits. Wilmington, NC
A nationally recognized law firm is seeking a seasoned Privacy and Data Protection Partner to help expand a rapidly growing Privacy and Data Protection Practice. This strategic hire will support increasing client demand and strengthen the team's ability to counsel sophisticated clients on complex and evolving data privacy issues.
About the Role:
The ideal candidate will bring extensive experience advising clients on U.S. and international privacy laws and frameworks, providing practical and forward-thinking legal guidance on compliance, risk management, incident response, and strategic data use. You'll serve clients across industries such as technology, healthcare, education, media, retail, and financial services.
In this role, you'll collaborate closely with other senior attorneys and practice leaders, mentor junior lawyers, contribute to thought leadership, and play a key role in expanding one of the firm's fastest-growing practices.
Why Join
This opportunity offers a national platform and entrepreneurial environment where experienced attorneys can lead and grow. The Privacy and Data Protection team is collaborative and interdisciplinary, working closely with practices across corporate, employment, healthcare, and IP law. Attorneys are supported by strong administrative resources, a national footprint, and firm-wide investment in privacy as a strategic area of growth.
Responsibilities
Deep subject matter expertise in domestic and global privacy laws (GDPR, CCPA/CPRA, HIPAA, GLBA, FERPA, and others)
Demonstrated ability to lead client relationships and provide strategic advice on privacy compliance, operational implementation, and risk mitigation
Experience supporting incident response, breach notification, and regulatory investigations
Familiarity with privacy due diligence and data-related concerns in M&A and commercial transactions
Strong skills in drafting and negotiating data protection agreements, vendor and customer contracts, and privacy schedules
A client-first mindset, strong judgment, and a collaborative, solutions-oriented approach
A portable book of business is welcomed but not required
Benefits
Medical, dental, and vision insurance
Life and disability coverage
Flexible spending accounts and commuter benefits
Generous vacation and sick leave
Paid holidays, parental leave, fertility benefits, and backup care support
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