Customer service representative job at Extra Space Storage
At Extra Space Storage, if it matters to you, it matters to us! It is a really exciting time to be at Extra Space Storage! We got our start in 1977. Today we are a New York Stock Exchange-traded company leading the self-storage industry in more ways than one. But in order to maintain this lead, we need exceptionally motivated, capable, and driven people like you. We offer a fast-paced collaborative environment where each of us directly contributes to the company's success. Come join us and find out why so many of our employees recommend us as a great place to work.
This is a remote, work from home position. You must reside in the state of Ohio to be eligible.
Due to this position being in high demand, we ask that you do not call any Extra Space Storage site to follow up on your application. Contacting us via phone prior to your interview may result in automatic rejection of your application.
Is your enthusiasm and passion for helping people contagious? Do you connect well with other people quickly? Why not bring your talent to a new workplace where you can really make your mark? If you enjoy working with other highly engaged people, a culture that embraces innovation, delivering world class customerservice, and the opportunity to grow your career - then Extra Space Storage is the place for you!
We are looking for full-time Inbound Sales Representatives. Don't like cold calling? Neither do we - our customers call us with a need for storage. Your job is to assist our customers by reserving the best storage unit that would fit their individual needs and deliver amazing customerservice.
Pay starts at $16/hr plus commission!
Don't get lost in the shuffle of a large call center- at Extra Space Storage our close-knit team allows our passionate leaders to coach you to success. This could include maximizing your monthly commission or helping you obtain that promotion at our call center or corporate office.
What's in it for You:
* Great pay and robust monthly bonus eligibility
* Convenient schedules- no graveyard shifts!
* Medical, Dental, Vision benefits
* Various Employee Discount Programs
* At home opportunities
Requirements
* Experience in Sales/CustomerService
* Ability to connect over the phone
* Comfortable using Microsoft Windows applications
* High school diploma or GED
* Pass background and drug screening
* Able to work some weekends
If you are a current Extra Space employee, please apply through Jobs Hub in Workday.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Applications Deadline: Applications will be accepted until the position is filled.
$16 hourly Auto-Apply 5d ago
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Customer Services Specialist
Savills North America 4.6
Miami, FL jobs
ABOUT THE ROLE
The Client Services Specialist will support a top-producing four-person leasing team in Miami, led by the Vice Chairman and Co-Head of Florida for the Miami Office. This person will play a central role in keeping the team organized and efficient, helping manage projects, client deliverables, and daily operations. The ideal candidate is a fast learner who thrives in a busy environment, takes initiative, and helps the team stay on track across all active assignments.
KEY RESPONSIBILITIES
Marketing Coordination
Lead all aspects of the team's marketing efforts, from concept through execution, for property campaigns, client presentations, and new business pursuits.
Lead Social Media Management efforts such as LinkedIn a plus
Develop, proof, and produce marketing materials including proposals, pitch decks, offering memorandums, and brochures that align with Savills' brand standards.
Use Salesforce, LinkedIn, CoStar, and Exact Target to support prospecting, marketing outreach, and engagement tracking.
Coordinate photography, floor plans, and other creative assets with vendors and internal teams.
Maintain and organize the team's contact database while improving marketing processes for better efficiency and results.
Financial Support
Handle billing, invoicing, and expense reports for the team.
Update and maintain stacking plans and other financial tracking tools in Excel.
Administrative Support
Greet and assist guests; answer and route incoming calls.
Manage incoming and outgoing mail and packages.
Keep Salesforce and other CRM databases accurate and up to date.
Schedule meetings, conference calls, and team activities.
Set up conference rooms and prepare materials for client meetings.
Client Interface
Help prepare materials and presentations for client meetings.
Participate in client pitches as needed.
Coordinate communication and logistics between the team and clients.
Process Management
Work closely with the team to manage all active projects and client assignments from start to finish.
Keep track of deliverables, deadlines, and follow-ups to ensure nothing falls through the cracks.
Anticipate next steps and help keep the team organized and accountable.
Serve as the central point of coordination for ongoing projects and team priorities.
Partner with other Client Services Specialists and Operations staff on office-wide initiatives.
Qualifications
Bachelor's degree preferred (Business, Marketing, Communications, Real Estate, Finance, or related field).
Professional, proactive, and able to work both independently and as part of a team.
Minimum of 3+ years of experience in marketing, administration, or commercial real estate preferred. Engagement and interaction with support of upper management is important.
Strong skills in Microsoft Office (Namely: Excel, PowerPoint, Word) and Salesforce.
Familiarity with Adobe InDesign, CRM, and email marketing tools such as SalesForce a plus.
Excellent written and verbal communication skills.
Strong organizational skills, attention to detail, and the ability to handle multiple priorities.
WHY JOIN US?
Join one of Miami's most established office leasing teams at Savills. This position offers exposure to all sides of the business-marketing, financial analysis, and client strategy-and is a great opportunity for someone looking to build a long-term career in commercial real estate.
Savills values a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, veteran status, or any other protected characteristic. Savills participates in the E-Verify program.
$27k-36k yearly est. 4d ago
Client Services Associate
Savills North America 4.6
Dallas, TX jobs
ABOUT SAVILLS:
Savills is an organization full of extraordinary individuals. Brilliant people who are driven to succeed, hungry to remain at the forefront of their specialties, and eager to propel themselves, our clients, and our business forward. We are one of the preeminent commercial real estate firms with services ranging from tenant representation and project management to workplace strategy and occupant experience - showcasing the breadth and depth of our expertise.
Find your place to thrive.
No matter the role you're in, we all share one purpose: to help people thrive through places and spaces. The DNA ingrained in our business guides us on this mission, shaping the way we behave to deliver the best results. When you join Savills, our ask for you is simple:
Be extraordinary, together.
ABOUT THE ROLE:
Provide administrative, real estate transaction, marketing and documentation support to team members up to and including Executive Management; resourceful and able to anticipate the needs of team members while working on multiple assignments in a dynamic environment; ability to communicate effectively with executive level individuals internally and externally. Provide support and service to existing clients. Assist with the preparation and presentation of client materials. Provide overall support to the team's efforts to generate new business and service existing relationships. The position requires HSPD-12 security clearance. Candidates already possessing security clearance are strongly preferred; however, suitable candidates must apply for it within the first 90 days of employment.
KEY DUTIES & RESPONSIBILITIES:
Production Support and Administrative Duties
Communicate with team members or clients to keep the project aligned with their goals
Predict resources/tools needed to reach objectives and manage resources/tools in an effective and efficient manner
Perform quality control on project documents throughout development to maintain the standards expected
Communicate with all stakeholders to help manage workload and prioritize multiple deadlines
Type general correspondence, request for proposals, letters of intent, commission agreements, tour itineraries, etc.
Assist the assigned team with tasks including but not limited to maintaining monthly reports (task updates and commission), scanning and/or copying of documents, uploading documents into web-based project management system, compilation of documents for RFP's/RLP's and other project requirements
Conduct research (ownership entities, office locations of prospects, etc.)
CoStar online research
Schedule meetings, lunches/dinners, training and special events
Coordinate travel arrangements, detailed itineraries and special events
Copy, print and bind presentation and other appropriate project materials
Other tasks and responsibilities as assigned
Skills (technical or functional skills)
Highly proficient in Microsoft Office (Word, Excel, PowerPoint).
Familiar with Adobe InDesign or other graphic software experience a plus.
Familiar with Adobe Acrobat professional (create PDFs from multiple office applications, add, remove, combine PDF pages)
Extensive experience with mapping software, CRM system
Competencies
Proven ability to solve problems creatively
Experience seeing projects through the full life cycle
Excellent analytical skills
Strong interpersonal skills and extremely resourceful
Ability to interact with clients and peers with a high level of performance and professionalism
Ability to multi-task and meet deadlines in a challenging environment
Work well individually and in a collaborative team environment
Ability to seamlessly and flexibly transition between multiple business activities in an evolving work environment
QUALIFICATIONS:
Bachelor's Degree preferred and/or equivalent combination of education and experience
Minimum of five years related office experience; commercial real estate experience preferred
HSPD-12 security clearance or ability and willingness to obtain the clearance within first 90 days of employment
Savills values a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, veteran status, or any other protected characteristic. Savills participates in the E-Verify program.
$36k-53k yearly est. 2d ago
Customer Service Representative (On-Site) - NJ
FOCO 4.0
Piscataway, NJ jobs
This is an On-Site role in our Piscataway, NJ location.
About Us:
Team Beans/Forever Collectibles, LLC (FOCO) is a worldwide leading manufacturer of sports and entertainment merchandise, including products ranging from collectibles and novelty items to promotional memorabilia. With all the major sports licenses at our fingertips, along with a powerful infrastructure and broad variety of products, our company is reaching new heights every day. The success of FOCO's expansion is directly related to our ability to bring fresh designs and manufacturing techniques to categories in need of innovation. We are constantly searching for dedicated and driven professionals to join and help grow our team!
Job Summary:
We are seeking an passionate sports fan and motivated Onsite CustomerServiceRepresentative to join the FOCO team and provide an unforgettable experience for all our customers. In this role, you will provide outstanding support to fans around the world, ensuring their inquiries and issues are resolved promptly and effectively. Your ability to connect with customers and represent our brand values will play a crucial role in maintaining our reputation for excellence.
Key Responsibilities:
Customer Support: Assist customers with inquiries via chat, email, and phone, addressing questions about products, orders, and policies via Zendesk and ensure tickets are answered on-time and with excellent customerservice.
Problem Resolution: Handle customer complaints and issues with empathy, working to resolve them swiftly and efficiently to ensure customer satisfaction.
Product Knowledge: Maintain a strong understanding of our product line to provide accurate information and recommendations to customers.
Order Management: Process orders, returns, and exchanges in a timely manner, ensuring all transactions are accurately recorded and communicated to the customer.
Feedback Collection: Gather customer feedback to help improve our services and product offerings and communicate insights to the management team.
Team Collaboration: Work closely with other departments, such as sales and logistics, to ensure a seamless customer experience.
Brand Representation: Uphold the company's values and mission in every customer interaction, promoting a positive and professional image of the brand.
Qualifications:
2+ years of customerservice experience
Experience with Zendesk and Shopify is REQUIRED.
High school diploma or equivalent
Fluency in English
Strong communication skills, both verbal and written.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Proficient in using customerservice software and Microsoft Office Suite.
Passion for sports and a good understanding of our product offerings is a plus.
Must be able to pass a background check.
Flexibility to work various shifts, including weekends and holidays.
Show up for work!
Come on time and be committed to be your best.
What We Offer:
Competitive salary and benefits package.
Opportunity to work in a vibrant, sports-focused environment.
Climate Controlled office setting.
Career growth and development opportunities.
Employee discounts on our products.
A supportive team culture that values collaboration and innovation.
Tryouts are open at FOCO! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now.
$30k-38k yearly est. 2d ago
Ecommerce Customer Service Coordinator
Re/Done 4.2
Los Angeles, CA jobs
RE/DONE is seeking an Entry Level Ecommerce CustomerService Coordinator to join our Los Angeles team. We're looking for a passionate, detail-oriented problem solver who is part analytical, technical, and customer experience focused. This person will work cross-functionally with internal business partners to execute the best customer experience, website updates and marketplace activities. This role will be focused on customerservice as well some e-commerce responsibilities.
RESPONSIBILITIES
Be highly personable and hold conversations with all types of clientele, leaving them with a personalized customerservice experience, via email, chat and personal shopping.
Troubleshoot and resolve customer issues with orders, exchanges, returns, etc. with grace and efficiency.
Develop a strong understanding of product line, constantly leveraging to create up-selling + cross-selling opportunities.
Day to Day website support on Shopify+ platform including products, shipping, inventory, returns, and merchandising.
Support website product launches as needed.
Assist eCommerce Manager with various tasks including but not limited to Site Merchandising, QA web development, and ad hoc report key metrics.
Quality Assurance: QA, testing and troubleshoot the onsite buying experience to help uncover onsite bugs or issues.
Act as liaison to help resolve customer or merchandise related issues.
EXPERIENCE / REQUIREMENTS:
Strong verbal and written skills. Must be comfortable communicating with external and internal clientele via written correspondence.
College degree or equivalent vocational education.
1+ years of experience in customerservice in a like-minded environment
Fashion or E-Commerce experience recommended.
Ability to think outside the box with a keen eye for detail.
Excellent time management skills, extremely well organized and adept at prioritizing workloads under pressure
Ability to multitask and self-manage.
A high level of integrity in all that you do, in and out of work..
Ability to collaborate and comfortable communicating with other teams to find solutions.
Detail oriented and organized.
Shopify experience preferred but not required.
Hybrid Schedule
Job description subject to change due to business needs
$34k-44k yearly est. 1d ago
Customer Service Representative
Ultima 4.3
Culver City, CA jobs
Job Title: CustomerServiceRepresentative
Job Type: Full Time
About Us
At Ultima, we're not just selling products-we're offering real solutions to real challenges. As a CSR, you'll be on the front lines of our growth strategy, connecting with prospective customers, understanding their needs, and delivering value that makes a measurable difference. We're building a team that values integrity, performance, and people-and we want you to be part of it.
Job Summary
As a CSR you'll be the key point of contact for customers. You'll answer any questions, queries and concerns all while being the face of the company! Your role ensures that all customers feel informed, supported, and excited while learning about our Client.
Key Responsibilities
• Engage with customers face to face providing friendly support
• Proactively identify customer needs and recommend appropriate products, upgrades, or solutions
• Handle inquiries related to pricing and general information
• Achieve individual and team sales targets through excellent service and persuasive communication
• Maintain up-to-date knowledge of our client's products and services
Qualifications
1-3 years of experience in customerservice, event coordination, or hospitality
Excellent verbal and written communication skills
Strong problem-solving skills and the ability to stay calm under pressure
High attention to detail and exceptional organizational skills
Positive, team-oriented attitude with a passion for creating memorable experiences
What We Offer
Competitive salary and benefits package
Opportunity to travel to live events (as applicable)
Fun, collaborative, and creative work environment
Clear growth path in the customer experience and events space
Exposure to exciting high-profile brands
How to Apply:
Submit your resume for consideration! Interviews will be held in person at our Culver City office beginning this week! If you're out of state we can arrange a virtual meeting. Looking forward to connecting with you!
$32k-40k yearly est. 2d ago
Front Desk Representative
First Integrity Title Company 4.1
Denver, CO jobs
Primary Duties and Responsibilities:
All job functions are expected to be maintained during weekly schedule. The employee must
arrive on time to address customer phone calls and visits. Dress code is business casual.
• Manage front desk activities.
o Answer phone in a timely and friendly manner and transfer as needed
o Take accurate messages
o Greet customers and escort to closing rooms
• Manage incoming and outgoing mail
• Collect earnest money via mail or by person and deliver to appropriate source
• Handle special assignments as deemed necessary by manager
• Maintain appearance of front office space
• Order and inventory office supplies on a weekly basis
• Assist with group inbox - data entry, assigning emails, other duties as needed
Qualifications:
• One year of administrative/reception work is required
• High School Diploma or equivalent
• Bilingual (Spanish) highly sought
• Background in customerservice and office environment is preferred
• Able to follow all company procedures and policies including meeting the company
customerservice expectations
• Experience using Microsoft Word, Outlook, Adobe
• Candidate should be dependable, reliable and prompt. If you are not a person that can
make it to work on time, please do not apply!
Skills:
• Strong oral and written communication skills
• Exceptional customerservice
• Effective listening skills
• Able to multi-task
*All applicants will be subject to a background check.
$30k-38k yearly est. 4d ago
Front Desk Representative
First Integrity Title Company 4.1
Glendale, AZ jobs
BILINGUAL IS A PLUS
Primary Duties and Responsibilities:
All job functions are expected to be maintained during weekly schedule. The employee must
arrive on time to address customer phone calls and visits. Dress code is business casual.
• Manage front desk activities.
o Answer phone in a timely and friendly manner and transfer as needed
o Take accurate messages
o Greet customers and escort to closing rooms
• Manage incoming and outgoing mail
• Collect earnest money via mail or by person and deliver to appropriate source
• Handle special assignments as deemed necessary by manager
• Maintain appearance of front office space
• Order and inventory office supplies on a weekly basis
• Assist with group inbox - data entry, assigning emails, other duties as needed
Qualifications:
• One year of administrative/reception work is required
• High School Diploma or equivalent
• Bilingual (Spanish) highly sought
• Background in customerservice and office environment is preferred
• Able to follow all company procedures and policies including meeting the company
customerservice expectations
• Experience using Microsoft Word, Outlook, Adobe
• Candidate should be dependable, reliable and prompt. If you are not a person that can
make it to work on time, please do not apply!
Skills:
• Strong oral and written communication skills
• Exceptional customerservice
• Effective listening skills
• Able to multi-task
*All applicants will be subject to a background check.
$28k-35k yearly est. 3d ago
CUSTOMER RELATION SPECIALIST
Big Sandy Superstore 4.0
Columbus, OH jobs
Job DescriptionBenefits:
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Stock options plan
Vision insurance
Wellness resources
Customer Relation Specialist
Retail CustomerService Office Duties
Big Sandy Superstore was recently named One of America's Fastest Growing Home Furnishings Retailers!
Our customer relations specialists are an important piece of the overall success of Big Sandy Superstore! When customers are provided with an exceptional experience, they will not only return, they will refer us to their friends and family. Our customerservice jobs are focused around helping customers with warranty issues, product concerns and processing their orders in a timely manner. The ultimate goal is to ensure a fully satisfied positive experience with their purchases and with our organization as a whole.
We have a great benefits package consisting of:
Health Insurance - Affordable health insurance with the 2 plan options: PPO 2000 or HSA 3000
Dental Insurance - Affordable dental insurance with NO waiting period.
Vision Insurance - Quality vision coverage for very little cost.
Life Insurance - $10,000 Life Insurance Policy paid in full by the company.
401K Plan - All administrative fees are paid by the company.
ESOP - Employee Stock Ownership Program
Paid Time Off - Competitive paid time off policies.
Employee Discount - Generous employee discount on ALL merchandise.
As a Customer Relations Specialist you will:
Verifies all information related to orders is accurate; identifies and corrects discrepancies.
Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales orders, account balances in compliance within corporate guidelines.
Provides customerservice support by answering phones, managing counter inquiries, processing payments, solving customer complaints/questions.
Completes and processes credit applications, payments and financing paperwork.
Communicates with internal and external personnel in a professional and timely manner.
Maintains accurate files and processes in order to maximize productivity.
Performs clerical support for store staff as needed.
Other duties as assigned.
Qualities and skills we are looking for:
Excellent verbal and written communication, and listening skills
Basic reading and comprehension skills.
Basic numerical reasoning skills.
Ability to complete paperwork in an accurate, neat and efficient manner.
Demonstrated knowledge of software, including Microsoft Office
Excellent organizational skills
Outstanding customerservice skills
Physical Demands:
Ability to sit, stand, bend, stoop, and reach regularly
Education and Experience:
High school diploma or equivalent combination of education and experience
Previous clerical experience preferred
Position Type
Full-Time/Regular
#BSSALES
$25k-36k yearly est. 7d ago
Customer Adoption Consultant
Re/Max 4.2
Denver, CO jobs
RE/MAX, LLC is seeking a dynamic and passionate Customer Adoption Consultant to join our Customer Adoption Team. This role is ideal for someone who thrives on empowering customers through strategic consultation, personalized coaching, and impactful adoption initiatives. If you're excited about helping franchise owners and agents tap into the full potential of REMAX technology solutions, while contributing to a forward-thinking and collaborative team, we want to hear from you!
About the Role
Reporting to the Senior Manager of Customer Adoption, the Customer Adoption Consultant will play a key role in designing, delivering, and evolving a high-impact adoption program. This individual will work directly with franchise owners, agents, and internal stakeholders to drive meaningful adoption of REMAX technology offerings, positioning technology as a strategic business advantage.
You'll be responsible for guiding customers through product onboarding, goal-setting, and long-term success strategies, while fostering strong relationships and delivering tailored consultations that align with business objectives.
Key Responsibilities
Consult & Coach: Provide ongoing strategic consultation to franchise owners and staff on REMAX technology in relation to onboarding, recruiting, retention, and business best practices.
Brokerage Engagement: Proactively schedule and lead consulting sessions via calls, webinars, and in-person meetings.
Relationship Building: Cultivate strong relationships with franchisees, agents, and strategic partners through expert communication and industry insight.
Feedback & Follow-Up: Capture customer feedback, provide timely follow-up, and maintain a proactive approach to client success.
Goal Setting & Strategy: Conduct in-depth goal-setting conversations to create actionable technology adoption plans tailored to each office.
Needs Assessment: Identify skill gaps and training needs through consultation and deliver targeted solutions that drive adoption.
Presentation Excellence: Deliver compelling presentations and training sessions across various formats and audience types.
Content & Curriculum Management: Maintain and update resources, templates, and training materials while tracking program effectiveness.
Cross-Functional Collaboration: Support department initiatives through video creation, webinar hosting, and project contributions.
Required Qualifications
3+ years in customer adoption, technology training, consulting, account management, or customer success
Proven experience presenting to audiences of 30+ people
Strong background in strategic consultation and relationship management
Ability to travel up to 25% annually
Bachelor's degree in Business, Education, Communications, or equivalent experience (real estate experience a plus)
Proficiency in Microsoft Office, especially PowerPoint
Strong analytical and organizational skills
Ability to manage multiple projects with attention to detail
Self-starter with a collaborative mindset and a passion for customer success
Preferred Skills
Experience with platforms like Dovetail, Pendo, Salesforce, BombBomb, and Smartsheet
Real estate industry experience highly preferred
Skilled in creating engaging content (webinars, videos, presentations)
Familiarity with Agile methodologies
Location
This is a full-time position based at our corporate headquarters in Denver, Colorado, with regional travel up to 25%.
Hire Range/Rate:
$65,000 - $72,000
Actual compensation offered to candidate will be finalized at offer and may be above or below the posted range due to skill level, experience, industry specific knowledge, education/certifications, or geographic location. The offer rate represents one component of the RE/MAX Holdings total compensation package. Employees will also receive a number of benefits as listed below. Other compensation for this position may include bonus eligibility.
Competitive Medical, Dental, and Vision benefits
Retirement plans with optimal company match
Annual bonus/merit opportunity
Educational Assistance
Mental Health support program
M.O.R.E. Events offered in-person and virtually
Mentorship program
Employee Resource Groups
Community Engagement
Diversity, Equity, and Inclusion
Parenting
Remote
Women at RE/MAX
RE/MAX, LLC & Motto Mortgage
Now is your chance to become part of a world-class, industry leading organization. RE/MAX Holdings, Inc. is a business that builds businesses. We provide the tools, education and tech to our real estate network, which includes RE/MAX and Motto Mortgage franchises, agents, brokers, and consumers. Join us and build a career where your contribution is heard, your
RE/MAX Holdings, Inc. is proudly headquartered in Denver, Colorado. Certain roles may be location specific, however in addition to Colorado, we welcome qualified candidates in the following states: Arkansas, California, Florida, Georgia, Illinois, Massachusetts, Michigan, Ohio, and Texas!
RE/MAX Holdings, Inc. is proud to be an equal opportunity employer committed to diversity and inclusion, as well as non-discrimination in employment. All persons shall be afforded equal employment opportunity, and all qualified applicants receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, veteran status, disability unrelated to performing the essential task of the job or other legally protected categories. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
*As measured by transactions sides
Application Deadline: February 23, 2026
Job DescriptionBenefits:
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Vision insurance
CUSTOMER RELATION SPECIALIST
Retail Furniture Bedding Appliances
Big Sandy Superstore was recently named One of America's Fastest Growing Home Furnishings Retailers!
Our customer relations specialists are an important piece of the overall success of Big Sandy Superstore! When customers are provided with an exceptional experience, they will not only return, they will refer us to their friends and family. Our customerservice jobs are focused around helping customers with warranty issues, product concerns and processing their orders in a timely manner. The ultimate goal is to ensure a fully satisfied positive experience with their purchases and with our organization as a whole.
We have a great benefits package consisting of:
Health Insurance - Affordable health insurance with the 2 plan options: PPO 2000 or HSA 3000
Dental Insurance - Affordable dental insurance with NO waiting period.
Vision Insurance - Quality vision coverage for very little cost.
Life Insurance - $10,000 Life Insurance Policy paid in full by the company.
401K Plan - All administrative fees are paid by the company.
ESOP - Employee Stock Ownership Program
Paid Time Off - Competitive paid time off policies.
Employee Discount - Generous employee discount on ALL merchandise.
As a Customer Relations Specialist you will:
Verifies all information related to orders is accurate; identifies and corrects discrepancies.
Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales orders, account balances in compliance within corporate guidelines.
Provides customerservice support by answering phones, managing counter inquiries, processing payments, solving customer complaints/questions.
Completes and processes credit applications, payments and financing paperwork.
Communicates with internal and external personnel in a professional and timely manner.
Maintains accurate files and processes in order to maximize productivity.
Performs clerical support for store staff as needed.
Other duties as assigned.
Qualities and skills we are looking for:
Excellent verbal and written communication, and listening skills
Basic reading and comprehension skills.
Basic numerical reasoning skills.
Ability to complete paperwork in an accurate, neat and efficient manner.
Demonstrated knowledge of software, including Microsoft Office
Excellent organizational skills
Outstanding customerservice skills
Physical Demands:
Ability to sit, stand, bend, stoop, and reach regularly
Education and Experience:
High school diploma or equivalent combination of education and experience
Previous clerical experience preferred
Position Type
Full-Time/Regular
#BSSALES
$25k-36k yearly est. 19d ago
Customer Adoption Consultant
Re/Max Real Estate 4.5
Denver, CO jobs
RE/MAX, LLC is seeking a dynamic and passionate Customer Adoption Consultant to join our Customer Adoption Team. This role is ideal for someone who thrives on empowering customers through strategic consultation, personalized coaching, and impactful adoption initiatives. If you're excited about helping franchise owners and agents tap into the full potential of REMAX technology solutions, while contributing to a forward-thinking and collaborative team, we want to hear from you!
About the Role
Reporting to the Senior Manager of Customer Adoption, the Customer Adoption Consultant will play a key role in designing, delivering, and evolving a high-impact adoption program. This individual will work directly with franchise owners, agents, and internal stakeholders to drive meaningful adoption of REMAX technology offerings, positioning technology as a strategic business advantage.
You'll be responsible for guiding customers through product onboarding, goal-setting, and long-term success strategies, while fostering strong relationships and delivering tailored consultations that align with business objectives.
Key Responsibilities
* Consult & Coach: Provide ongoing strategic consultation to franchise owners and staff on REMAX technology in relation to onboarding, recruiting, retention, and business best practices.
* Brokerage Engagement: Proactively schedule and lead consulting sessions via calls, webinars, and in-person meetings.
* Relationship Building: Cultivate strong relationships with franchisees, agents, and strategic partners through expert communication and industry insight.
* Feedback & Follow-Up: Capture customer feedback, provide timely follow-up, and maintain a proactive approach to client success.
* Goal Setting & Strategy: Conduct in-depth goal-setting conversations to create actionable technology adoption plans tailored to each office.
* Needs Assessment: Identify skill gaps and training needs through consultation and deliver targeted solutions that drive adoption.
* Presentation Excellence: Deliver compelling presentations and training sessions across various formats and audience types.
* Content & Curriculum Management: Maintain and update resources, templates, and training materials while tracking program effectiveness.
* Cross-Functional Collaboration: Support department initiatives through video creation, webinar hosting, and project contributions.
Required Qualifications
* 3+ years in customer adoption, technology training, consulting, account management, or customer success
* Proven experience presenting to audiences of 30+ people
* Strong background in strategic consultation and relationship management
* Ability to travel up to 25% annually
* Bachelor's degree in Business, Education, Communications, or equivalent experience (real estate experience a plus)
* Proficiency in Microsoft Office, especially PowerPoint
* Strong analytical and organizational skills
* Ability to manage multiple projects with attention to detail
* Self-starter with a collaborative mindset and a passion for customer success
Preferred Skills
* Experience with platforms like Dovetail, Pendo, Salesforce, BombBomb, and Smartsheet
* Real estate industry experience highly preferred
* Skilled in creating engaging content (webinars, videos, presentations)
* Familiarity with Agile methodologies
Location
This is a full-time position based at our corporate headquarters in Denver, Colorado, with regional travel up to 25%.
Hire Range/Rate:
$65,000 - $72,000
Actual compensation offered to candidate will be finalized at offer and may be above or below the posted range due to skill level, experience, industry specific knowledge, education/certifications, or geographic location. The offer rate represents one component of the RE/MAX Holdings total compensation package. Employees will also receive a number of benefits as listed below. Other compensation for this position may include bonus eligibility.
* Competitive Medical, Dental, and Vision benefits
* Retirement plans with optimal company match
* Annual bonus/merit opportunity
* Educational Assistance
* Mental Health support program
* M.O.R.E. Events offered in-person and virtually
* Mentorship program
* Employee Resource Groups
* Community Engagement
* Diversity, Equity, and Inclusion
* Parenting
* Remote
* Women at RE/MAX
RE/MAX, LLC & Motto Mortgage
Now is your chance to become part of a world-class, industry leading organization. RE/MAX Holdings, Inc. is a business that builds businesses. We provide the tools, education and tech to our real estate network, which includes RE/MAX and Motto Mortgage franchises, agents, brokers, and consumers. Join us and build a career where your contribution is heard, your
RE/MAX Holdings, Inc. is proudly headquartered in Denver, Colorado. Certain roles may be location specific, however in addition to Colorado, we welcome qualified candidates in the following states: Arkansas, California, Florida, Georgia, Illinois, Massachusetts, Michigan, Ohio, and Texas!
RE/MAX Holdings, Inc. is proud to be an equal opportunity employer committed to diversity and inclusion, as well as non-discrimination in employment. All persons shall be afforded equal employment opportunity, and all qualified applicants receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, veteran status, disability unrelated to performing the essential task of the job or other legally protected categories. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
* As measured by transactions sides
Application Deadline: February 23, 2026
$65k-72k yearly 4d ago
CUSTOMER RELATION SPECIALIST
Big Sandy Superstore 4.0
Marion, OH jobs
Job DescriptionBenefits:
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Stock options plan
Vision insurance
Wellness resources
Customer Relation Specialist
Retail CustomerService Office Duties
Big Sandy Superstore was recently named One of America's Fastest Growing Home Furnishings Retailers!
Our customer relations specialists are an important piece of the overall success of Big Sandy Superstore! When customers are provided with an exceptional experience, they will not only return, they will refer us to their friends and family. Our customerservice jobs are focused around helping customers with warranty issues, product concerns and processing their orders in a timely manner. The ultimate goal is to ensure a fully satisfied positive experience with their purchases and with our organization as a whole.
We have a great benefits package consisting of:
Health Insurance - Affordable health insurance with the 2 plan options: PPO 2000 or HSA 3000
Dental Insurance - Affordable dental insurance with NO waiting period.
Vision Insurance - Quality vision coverage for very little cost.
Life Insurance - $10,000 Life Insurance Policy paid in full by the company.
401K Plan - All administrative fees are paid by the company.
ESOP - Employee Stock Ownership Program
Paid Time Off - Competitive paid time off policies.
Employee Discount - Generous employee discount on ALL merchandise.
As a Customer Relations Specialist you will:
Verifies all information related to orders is accurate; identifies and corrects discrepancies.
Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales orders, account balances in compliance within corporate guidelines.
Provides customerservice support by answering phones, managing counter inquiries, processing payments, solving customer complaints/questions.
Completes and processes credit applications, payments and financing paperwork.
Communicates with internal and external personnel in a professional and timely manner.
Maintains accurate files and processes in order to maximize productivity.
Performs clerical support for store staff as needed.
Other duties as assigned.
Qualities and skills we are looking for:
Excellent verbal and written communication, and listening skills
Basic reading and comprehension skills.
Basic numerical reasoning skills.
Ability to complete paperwork in an accurate, neat and efficient manner.
Demonstrated knowledge of software, including Microsoft Office
Excellent organizational skills
Outstanding customerservice skills
Physical Demands:
Ability to sit, stand, bend, stoop, and reach regularly
Education and Experience:
High school diploma or equivalent combination of education and experience
Previous clerical experience preferred
Position Type
Full-Time/Regular
#BSSALES
$25k-36k yearly est. 11d ago
Customer Service & Escalations Expert
Landlord Tech Inc. 4.0
Boise, ID jobs
Job DescriptionDescription:
CustomerService & Escalations Specialist
Employment Type: Full-Time Compensation: $20-$22 per hour
Who we are:
Landlord Tech, Inc., doing business as Our Pet Policy, provides a compliance-focused platform that helps property managers track animals on residential properties, maintain accurate records, and comply with applicable Fair Housing laws. A core function of our service is supporting the review and verification of reasonable accommodation requests related to emotional support and service animals.
Who we want:
The CustomerService & Escalations Specialist is an entry-level, customer-facing role responsible for guiding applicants through the accommodation request process, responding to inquiries, and handling escalated situations with professionalism and accuracy. This role requires strong communication, organization, and de-escalation skills, as well as the ability to learn and apply regulatory guidelines consistently.
This is not a sales role and not a general call-center position. The work involves sensitive topics, compliance-driven processes, and frequent interaction with frustrated or confused applicants. Training is provided.
Key Responsibilities
Respond to customer inquiries via phone, email, and internal messaging platforms regarding accommodation requests and application status.
Review submitted documentation for completeness and reliability in accordance with company procedures and applicable guidelines.
Communicate clearly with applicants when documentation is incomplete, inconsistent, or requires follow-up.
De-escalate escalated or emotionally charged interactions while maintaining professionalism and neutrality.
Coordinate with property managers, applicants, and third-party providers to keep requests moving forward.
Accurately document all interactions and actions in the CRM and internal systems.
Follow established workflows, escalation protocols, and compliance requirements.
Support general administrative and office-related tasks as needed.
Work Environment
In-office position based in downtown Boise.
Business casual dress code.
Collaborative, fast-paced office environment.
Compensation and Benefits
21 days of Paid Time Off (PTO) annually.
Paid holidays.
Medical, dental, and vision insurance.
HSA/FSA options and life insurance.
401(k) plan with company match.
MacBook workstation provided.
Equal Opportunity Statement
Landlord Tech, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic.
In accordance with federal law, all new hires must provide proof of identity and authorization to work in the United States and complete required employment verification upon hire.
Requirements:
Required Skills and Knowledge
Strong verbal and written communication skills, with the ability to explain structured processes clearly and calmly.
Ability to remain composed and professional during difficult or high-pressure conversations.
Basic understanding of customerservice principles, including active listening and issue resolution.
High attention to detail and ability to follow documented procedures consistently.
Comfort working with multiple software systems, including CRM platforms (training provided).
Strong organizational skills and ability to manage multiple requests simultaneously.
Ability to maintain confidentiality and handle sensitive information appropriately.
Preferred Qualifications
Previous experience in customerservice, call center support, administrative support, property management, healthcare administration, or service-based roles.
Experience handling escalations, complaints, or emotionally charged interactions.
Familiarity with regulated or compliance-driven environments is a plus but not required.
Customer service representative job at Extra Space Storage
At Extra Space Storage, if it matters to you, it matters to us! It is a really exciting time to be at Extra Space Storage! We got our start in 1977. Today we are a New York Stock Exchange-traded company leading the self-storage industry in more ways than one. But in order to maintain this lead, we need exceptionally motivated, capable, and driven people like you. We offer a fast-paced collaborative environment where each of us directly contributes to the company's success. Come join us and find out why so many of our employees recommend us as a great place to work.
Is your enthusiasm and passion for helping people contagious? Do you connect well with other people quickly? Why not bring your talent to a new workplace where you can really make your mark? If you enjoy working with other highly engaged people, a culture that embraces innovation, delivering world class customerservice, and the opportunity to grow your career - then Extra Space Storage is the place for you!
We are looking for full-time Inbound Sales Representatives. Don't like cold calling? Neither do we - our customers call us with a need for storage. Your job is to assist our customers by reserving the best storage unit that would fit their individual needs and deliver amazing customerservice.
Pay starts at $16/hr plus commission!
Don't get lost in the shuffle of a large call center- at Extra Space Storage our close-knit team allows our passionate leaders to coach you to success. This could include maximizing your monthly commission or helping you obtain that promotion at our call center or corporate office.
What's in it for You:
* Great pay and robust monthly bonus eligibility
* Convenient schedules- no graveyard shifts!
* Medical, Dental, Vision benefits
* Various Employee Discount Programs
* At home opportunities
Requirements
* Experience in Sales/CustomerService
* Ability to connect over the phone
* Comfortable using Microsoft Windows applications
* High school diploma or GED
* Pass background and drug screening
* Able to work some weekends
If you are a current Extra Space employee, please apply through Jobs Hub in Workday.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Applications Deadline: Applications will be accepted until the position is filled.
$16 hourly Auto-Apply 5d ago
Reservations Agent
Foley Entertainment Group 4.1
Santa Barbara, CA jobs
The Reservation Agent is responsible for handling the day-to-day reservation operations in a professional, efficient, friendly manner. The Reservation Agent will also ensure that all reservation lines are attended and accurately and professionally communicate hotel rates and information.
JOB RESPONSIBILITIES:
Create bespoke experience for guests.
Responsible for all reservation activity ensuring that the reservation lines are attended always.
Communicate anticipated business demands daily with departmental team members (arrivals/departures, group functions, guest requests, etc.).
Properly access all functions of the reservations system according to established procedures.
Courteously answer inquiries and accept reservations over the phone
Maximize revenue by utilizing suggestive selling and up-selling techniques.
Demonstrate advantages and create value for our guests.
Monitor and ensure that all reservations (including manual) are input into the session accurately, completely and promptly.
Assist where necessary to ensure optimum service is provided to guests, visitors and other departments.
Work closely with several departments in coordinating reservations, sales and rate strategy.
Support other team members and departments to contribute to the best overall performance of the department and hotel.
Perform other duties as assigned, requested or deemed necessary by management.
Assist in one stop reservation service (including restaurant, spa, etc.)
Assist in prearrival process for all guests (email/phone)
Assist in answering PBX call into hotel.
SKILLS AND EDUCATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required
High School Diploma or equivalent
Prior luxury hospitality experience preferred
Ability to multitask between different computer systems.
Must possess computer skills
Excellent selling skills and understanding of sales processes; can bring a sale to closure quickly at a high return rate
Strong customer development and relationship management skills
Ability to influence others to up sell products and services with excellent negotiation skills
Strong communication skills (verbal, listening, writing) - possesses confident telephone skills and etiquette
Ability to accurately input and access data into hospitality software
Must be able to prioritize, organize and follow-up in a timely manner
Must be able to work cohesively with other departments, co-workers as part of a synergistic team
Ability to work a varied schedule including, days, nights, weekends, and holidays
QUALIFICATION:
Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to the safety or health of employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Note: The responsibilities associated with this job could change from time to time in accordance with Hotel Californian's business needs. As a team player, I may be required to perform additional and/or different responsibilities from those set forth above.
$29k-35k yearly est. 48d ago
CUSTOMER RELATION SPECIALIST
Big Sandy Superstore 4.0
Greenwood, IN jobs
Job DescriptionBenefits:
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Stock options plan
Vision insurance
Wellness resources
Customer Relation Specialist
Retail CustomerService Office Duties
Big Sandy Superstore was recently named One of America's Fastest Growing Home Furnishings Retailers!
Our customer relations specialists are an important piece of the overall success of Big Sandy Superstore! When customers are provided with an exceptional experience, they will not only return, they will refer us to their friends and family. Our customerservice jobs are focused around helping customers with warranty issues, product concerns and processing their orders in a timely manner. The ultimate goal is to ensure a fully satisfied positive experience with their purchases and with our organization as a whole.
We have a great benefits package consisting of:
Health Insurance - Affordable health insurance with the 2 plan options: PPO 2000 or HSA 3000
Dental Insurance - Affordable dental insurance with NO waiting period.
Vision Insurance - Quality vision coverage for very little cost.
Life Insurance - $10,000 Life Insurance Policy paid in full by the company.
401K Plan - All administrative fees are paid by the company.
ESOP - Employee Stock Ownership Program
Paid Time Off - Competitive paid time off policies.
Employee Discount - Generous employee discount on ALL merchandise.
As a Customer Relations Specialist you will:
Verifies all information related to orders is accurate; identifies and corrects discrepancies.
Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales orders, account balances in compliance within corporate guidelines.
Provides customerservice support by answering phones, managing counter inquiries, processing payments, solving customer complaints/questions.
Completes and processes credit applications, payments and financing paperwork.
Communicates with internal and external personnel in a professional and timely manner.
Maintains accurate files and processes in order to maximize productivity.
Performs clerical support for store staff as needed.
Other duties as assigned.
Qualities and skills we are looking for:
Excellent verbal and written communication, and listening skills
Basic reading and comprehension skills.
Basic numerical reasoning skills.
Ability to complete paperwork in an accurate, neat and efficient manner.
Demonstrated knowledge of software, including Microsoft Office
Excellent organizational skills
Outstanding customerservice skills
Physical Demands:
Ability to sit, stand, bend, stoop, and reach regularly
Education and Experience:
High school diploma or equivalent combination of education and experience
Previous clerical experience preferred
Position Type
Full-Time/Regular
#BSSALES
$27k-38k yearly est. 22d ago
CUSTOMER RELATION SPECIALIST
Big Sandy Superstore 4.0
Portsmouth, OH jobs
Job DescriptionBenefits:
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Stock options plan
Vision insurance
Wellness resources
Customer Relation Specialist
Retail CustomerService Office Duties
Big Sandy Superstore was recently named One of America's Fastest Growing Home Furnishings Retailers!
Our customer relations specialists are an important piece of the overall success of Big Sandy Superstore! When customers are provided with an exceptional experience, they will not only return, they will refer us to their friends and family. Our customerservice jobs are focused around helping customers with warranty issues, product concerns and processing their orders in a timely manner. The ultimate goal is to ensure a fully satisfied positive experience with their purchases and with our organization as a whole.
We have a great benefits package consisting of:
Health Insurance - Affordable health insurance with the 2 plan options: PPO 2000 or HSA 3000
Dental Insurance - Affordable dental insurance with NO waiting period.
Vision Insurance - Quality vision coverage for very little cost.
Life Insurance - $10,000 Life Insurance Policy paid in full by the company.
401K Plan - All administrative fees are paid by the company.
ESOP - Employee Stock Ownership Program
Paid Time Off - Competitive paid time off policies.
Employee Discount - Generous employee discount on ALL merchandise.
As a Customer Relations Specialist you will:
Verifies all information related to orders is accurate; identifies and corrects discrepancies.
Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales orders, account balances in compliance within corporate guidelines.
Provides customerservice support by answering phones, managing counter inquiries, processing payments, solving customer complaints/questions.
Completes and processes credit applications, payments and financing paperwork.
Communicates with internal and external personnel in a professional and timely manner.
Maintains accurate files and processes in order to maximize productivity.
Performs clerical support for store staff as needed.
Other duties as assigned.
Qualities and skills we are looking for:
Excellent verbal and written communication, and listening skills
Basic reading and comprehension skills.
Basic numerical reasoning skills.
Ability to complete paperwork in an accurate, neat and efficient manner.
Demonstrated knowledge of software, including Microsoft Office
Excellent organizational skills
Outstanding customerservice skills
Physical Demands:
Ability to sit, stand, bend, stoop, and reach regularly
Education and Experience:
High school diploma or equivalent combination of education and experience
Previous clerical experience preferred
Position Type
Full-Time/Regular
#BSSALES
$25k-35k yearly est. 16d ago
CUSTOMER RELATION SPECIALIST
Big Sandy Superstore 4.0
Cincinnati, OH jobs
Job DescriptionBenefits:
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Stock options plan
Vision insurance
Wellness resources
Customer Relation Specialist
Retail CustomerService Office Duties
Big Sandy Superstore was recently named One of America's Fastest Growing Home Furnishings Retailers!
Our customer relations specialists are an important piece of the overall success of Big Sandy Superstore! When customers are provided with an exceptional experience, they will not only return, they will refer us to their friends and family. Our customerservice jobs are focused around helping customers with warranty issues, product concerns and processing their orders in a timely manner. The ultimate goal is to ensure a fully satisfied positive experience with their purchases and with our organization as a whole.
We have a great benefits package consisting of:
Health Insurance - Affordable health insurance with the 2 plan options: PPO 2000 or HSA 3000
Dental Insurance - Affordable dental insurance with NO waiting period.
Vision Insurance - Quality vision coverage for very little cost.
Life Insurance - $10,000 Life Insurance Policy paid in full by the company.
401K Plan - All administrative fees are paid by the company.
ESOP - Employee Stock Ownership Program
Paid Time Off - Competitive paid time off policies.
Employee Discount - Generous employee discount on ALL merchandise.
As a Customer Relations Specialist you will:
Verifies all information related to orders is accurate; identifies and corrects discrepancies.
Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales orders, account balances in compliance within corporate guidelines.
Provides customerservice support by answering phones, managing counter inquiries, processing payments, solving customer complaints/questions.
Completes and processes credit applications, payments and financing paperwork.
Communicates with internal and external personnel in a professional and timely manner.
Maintains accurate files and processes in order to maximize productivity.
Performs clerical support for store staff as needed.
Other duties as assigned.
Qualities and skills we are looking for:
Excellent verbal and written communication, and listening skills
Basic reading and comprehension skills.
Basic numerical reasoning skills.
Ability to complete paperwork in an accurate, neat and efficient manner.
Demonstrated knowledge of software, including Microsoft Office
Excellent organizational skills
Outstanding customerservice skills
Physical Demands:
Ability to sit, stand, bend, stoop, and reach regularly
Education and Experience:
High school diploma or equivalent combination of education and experience
Previous clerical experience preferred
Position Type
Full-Time/Regular
$25k-35k yearly est. 16d ago
Call Center Operator - Third shift, 20 hours a week
CWI Landholdings 3.0
Milwaukee, WI jobs
At Children's Wisconsin, we believe kids deserve the best.
Children's Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.
We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today.
Please follow this link for a closer look at what it's like to work at Children's Wisconsin:
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Job Summary
Call Center Operator (CCO) is responsible for operating a variety of systems to support and coordinate incoming and outgoing calls, paging, alarms, and emergency response. CCO is the essential link between callers and critical care, ensuring seamless, efficient, and caring communication 24/7.
Essential Functions
- Responds to Automatic Call Distributor (ACD) calls, paging systems, emergency hotlines, and alarm devices to answer, connect and direct calls, overhead announcements, and to coordinate response to emergency situations.
- Maintains current knowledge of Children's Wisconsin policies and procedures and department Standards of Work (SOW) through regular, timely independent review of internal communication including emails, Newsbreak, and attendance at relevant meetings.
- Facilitates timely communication among in-house and on-call personnel, patients and caregivers during all types of situations using established schedules, contact lists, and safety protocols.
- Communicates department policies and procedures to callers, including patient families, management, and co-workers.
- Maintains and updates a variety of records, including but not limited to on-call schedules, directories, pager and PAS logs, repair reports and incident documentation.
- Notifies incoming shift personnel of any pending issues at shift change. Maintains a clean, organized and functional workspace.
Education:
- High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) required
Experience:
- 1+ years Customerservice experience in a high intensity/fast paced environment required
Knowledge, Skills and Abilities
- Strong communication skills with a clear, professional phone presence. Strong interpersonal abilities, with the capacity to interact effectively across all levels of the public, manage challenging interactions, and represent the organization in a professional manner.
- Communication and interpersonal skills necessary to communicate with all levels of public to convey information, manage difficult callers and represent the institution favorably.
- Detail oriented and able to focus during high-pressure scenarios.
Required for All Jobs:
- This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be requested in the performance of this job.
- Employment is at-will. This document does not create an employment contract, implied or otherwise.
Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.
Certifications/Licenses: