EZ jobs in Jacksonville, FL

We want you to join us for a career - not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, we'll provide development and career paths to enhance your skills in a fun and fast paced environment that comes with competitive pay, generous bonus potential and great benefits! In this role, you will lead, coach, and mentor a team of 3 to 10+ Sales Associates while providing outstanding customer service and building strong ongoing relationships with customers. Together you will work with customers to negotiate mutually satisfying agreements regarding pawn and sales transactions. This is a fantastic opportunity for you to experience career growth in a retail environment that allows you to connect with people in your community and make a positive difference in their lives. In addition to a great career, here are some of the other things we offer our Team Members: * Free Health Insurance* * Competitive Wages * Generous Bonus Potential * Great Working Hours * 401(k) with Company Match * Generous Paid Time Off * Holiday Pay * Store Discount * No cost for TM only medical insurance when selecting BlueCross BlueShield EPO Plan. Our ideal candidate combines an engaging personality and solid leadership, coaching and mentoring skills with strong negotiation talents, and the ability to create a superior customer service experience. You should also be highly organized and detail-oriented, with excellent judgment as well as strong time-management and prioritization skills. It is also important that you display excellent communication and interpersonal skills. Your specific duties in this role will include: * Analyzing reports and profitability statements and providing recommendations and necessary action plans * Recruiting, selecting, orienting, and training Team Members while monitoring and appraising their job results * Providing ongoing coaching and development to assist Team Members in achieving their performance and career aspirations * Ensuring store operational requirements are met by scheduling and assigning Team Members and following up on their work results * Ensuring pricing and timely markdowns follow guidelines * Securing merchandise by implementing security systems and measures * Marketing and displaying merchandise to ensure store standards are met while protecting Team Members and customers by providing a safe and clean store environment * Complying with all legal requirements * Maintaining operations by initiating, coordinating, and enforcing all program, operational and personnel policies and procedures Job Requirements: * High school diploma or GED * 1+ years in a management role * Ability to offer and describe various solutions and their benefits to the customer * Strategic and tactical management skills * Ability to pass a criminal background check and drug test * Valid driver's license and auto insurance * Background of accountability for meeting targets and metrics in a performance-driven environment, a plus * Strong marketing and community outreach abilities, a plus * Knowledge of commonly pawned items such as tools, jewelry, firearms or electronics, a plus * Pawn experience, a plus * Bilingual, a plus

The role: The Fraud Quality Assurance Specialist provides oversight of the work completed by both SoFi Fraud Operations staff and/ or outsourced items with third-party vendors to ensure we are in compliance with state and federal laws and regulations, and SoFi's policies and procedures. The Fraud QA Specialist serves as a Subject Matter Expert and will proactively support SoFi's Fraud Operation divisions in its QA function by conducting evaluations of alerts/ cases for PL, banking, invest, and credit card products. What you'll do: Monitor Fraud Ops/BPO inbound and/or outbound calls as well as fraud reviews to assess quality, compliance, decision making and/or process improvement opportunities Keep informed of current Fraud and Risk policies As necessary, diagnose, correct, and document issues, risks, and problems using Quality Assurance (QA) practices Build effective relationships with internal/external stakeholders and ensure alignment between stakeholders Identify coaching insights and opportunities. Provide information to management regarding opportunities for coaching and training of employees to improve the handling of calls/alerts Escalate high-risk issues, behaviors, or trends to management for corrective/remedial action as required Provide recommendations to improve the effectiveness of the fraud review process while maintaining cost-effectiveness Follow up with the business unit to ensure corrective actions are executed timely. Prioritize competing responsibilities based on workload and demands Maintain an awareness of and act in accordance with team goals and business unit policies Perform ad hoc duties as assigned What you'll need: Must have 1-2 years of previous Fraud Investigations or Fraud Prevention and Detection experience in a financial services environment Self-motivated and able to work independently applying analytical skills required to manage reviewing tasks Strong written communication skills are required to answer questions and communicate issues clearly & concisely to associates, customers as well as management Ability to multitask and manage competing priorities Must be detail-oriented with an ability to work in a fast-paced environment Proficient with Microsoft Office Suite (Word, Excel, PowerPoint) Decision-making skills (experience making decisions, uncovering needs) Ability to react to change quickly and implement new processes & procedures

The role: A Site Leader is a full time, 40 hours a week, in-office role that leads a successful workplace management program, including managing the facility, to ensure a safe and healthy working environment as well as implements local employee engagement initiatives to align SoFi global programming and reiterate company core values and culture. The Site Leader reports into Corporate Real Estate as part of the Site Management Team. What you'll do: Workplace Management Act independently to ensure the successful operation of a SoFi office and implementation of an effective workplace management program, this includes: Front desk oversight, property management, understanding of lease requirements for the site and operating expenses, liaison with landlord or property manager to address building issues, implementation of routine or emergency office repairs, oversee site's annual operating and maintenance program, ownership of the site operating budget Oversee Emergency Action Planning, including office Floor Warden Program, emergency drills, and participation in other business continuity/disaster recovery efforts. Provide security oversight in coordination with SoFi's Physical Security team, IT, building security and landlord, if necessary, for employee badge printing and tracking, and oversight of all SoFi visitors or guests utilizing the global vendor management system. Responsible for maintaining the office's space and occupancy program, including: Coordination with CRE on current/projected capacity Partner with the People team to track existing and new headcount and growth projections across the Business Units to help inform CRE decisions Maintain an updated space plan including seating charts Responsible for oversight of all vendor management for the office, including: Onboard new vendors, ensure existing vendors have up to date vendor documentation including W9s and COIs Create vendor purchase orders and conduct invoice review and budget tracking Conduct quarterly business reviews (QBR) to ensure service needs are being met Manage the site's snack and beverage program and ensure alignment with SoFi's overall program standards. Oversee the site budget including tracking of all expenses (snack and beverage program, supplies, repairs and maintenance, service/equipment contracts, etc) and regular tracking of budget to actuals. Oversee procurement of all office supplies in accordance with SoFi's overall program. Responsible for overseeing incoming and outgoing mail procedures for the office following SoFi's mail protocols. Employee Experience Programming Partner with the Employee Experience team to implement "Think Globally, Act Locally" engagement initiatives that drive employee participation and the workplace experience. Creatively lead engagement and morale events and programs (in alignment with other sites) including corporate milestones, holiday celebrations, wellness initiatives, volunteer events, etc. Be an operational lead for cultural diversity and inclusion initiatives including coordination with SoFi ERG/Circles. Plan and execute local volunteer or give-back activities in the office and community. Draft and issue regular site updates and communications to drive participation in initiatives (via Slack, email, wallboards, etc.), help be the voice of the office. What you'll need: 3-5+ years of professional work experience in an office or workplace management role Strong organizational skills, detail-oriented, and ability to handle multiple and ever-changing priorities in fast-paced office environment Excellent written and oral communication skills Passion for being a creative and positive problem solver Experience working with all levels of the organization, from management and employees to vendors/contractors Experience with G-Suite, Microsoft Office, expense reports, AP/AR, and other office administration software Passion to build and sustain team culture Occasional evening and weekend work may be required as job responsibilities demand Proven record of going the extra mile for your colleagues And of course the ability to laugh and have fun while being productive and hit OKRs

The role As a SoFi Member Service Representative, you will be responsible for providing best-in-class service for SoFi's financial service products, including bank and investment accounts. You will support SoFi's fast-paced and high-growth environment by responding to inbound inquiries from SoFi Members across multiple communication channels, primarily phone and chat. You will play an integral role in providing strong customer service to SoFi Members by taking ownership of Member's concerns and seeing them through to resolution. What you'll do: Provide industry-leading customer service that leverages soft skills, balancing being efficient and ultimately leading to First Call Resolution (FCR) Respond to customer inbound inquiries via phone, chat, and email regarding SoFi's banking, investment and credit card products Timely and accurately deliver information to SoFi Members while notating correspondence after each customer contact is handled Take ownership of resolving member inquiries and attempt to foresee causes for additional inquiries Exercise consultative techniques demonstrating advocacy for customers, effective call control, and educating members on various tools/features to help them get their money right Troubleshoot, advocate, and show genuine empathy in conversations to deescalate simple or complex inquiries Meet or exceed specific performance metrics designed to measure the core responsibilities of the role Proactively share insights with management regarding inquiries, concerns, and or complaints to improve our products, operations, and policies Expand the scope of your primary role to support other lines of business based on business needs Receive inbound calls and chats, raise service request tickets, send emails, and perform callbacks to client customers Problem solves and promptly handles escalated issues requiring special handling through coordination with various internal departments to find resolutions to customer queries/issues/concerns Manage customer expectations on timeline and resolution. Find the best solutions to ensure customer requirements are met Proactively follow up on outstanding issues with internal functional areas and with external clients. Treat customers in a consistent, courteous, and efficient manner according to quality monitoring guidelines and SoFi Member Experience standards What you'll need: Previous customer service experience, preferably in a similar industry or Call Center environment Strong verbal and written communication skills Experience with providing world-class customer service and meeting critical deadlines in a dynamic, rapidly changing environment Active listening skills to understand customer needs and provide effective solutions Basic computer skills with solid proficiency in Google Suite Empathy and patience in dealing with customer inquiries and concerns Ability to handle high-stress situations and irate customers with professionalism Willingness to learn and stay updated on company policies, products, and services Adaptability to handle a variety of customer queries and requests Time management and organizational skills to handle multiple inquiries simultaneously Ability to work days, evenings, and nights. Operation hours are between Monday- Thursday 8:00 AM - 10:00 PM EST/ Friday 8:00 AM -8:00 PM EST Experience handling high-volume transactions across multiple channels of communication High school diploma or GED required Must successfully pass FINRA fingerprint background check Ability to attend onsite training if required - 6 weeks of training may be in office Ability to work 2 days in office after training is completed Hourly pay $20.00

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we're changing the way people think about and interact with personal finance. We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role: The Sales and Support Operations Analyst will be responsible for maintaining the Standard Operating Procedures (SOPs) performed by the In-School Campus Relationship Team (CRT), reporting for the In-School Campus Relationship Team, trend and root cause analysis, supporting the In-School Sales Team through the drafting of Request for Proposals (RFPs), maintaining the RFP library, updating third-party marketing sites and performing competitive research as well as executing the controls tied to the SOPs. As an extension of the sales team, you'll be providing direct support to our schools through your work with both the Sales and Campus Relationship Teams. What you'll do: * Maintain and update Campus Relationship Team SOPs as required to align with changes in processes * Perform daily reporting to inform and share insights with management team regarding the performance of the program utilizing Tableau, Salesforce, and Genesys * Share insights with In-School Loan management regarding the root causes of school inquiries, concerns and complaints, trend identification, advocating on our schools' behalf to improve our products, operations and policies * Execute controls on a scheduled basis ensuring evidence is maintained and trackable * Laser-focus on detail, ensuring the correct information is always provided to schools, the team, and in RFPs * Deliver timely, accurate and actionable information to SoFi Teams as appropriate * Improve upon and refine sales and customer service knowledge and techniques through ongoing training * Maintain RFP library in Google Sheets or other tool(s) as necessary * Attend weekly sales meetings to ensure alignment with product changes for both CRT and RFPs * Participate in recording of team meeting minutes and follow up from weekly sales meetings * Draft RFPs for Sales Team and manage workflow and reporting for RFPs in flight * Maintain changes to third-party marketing sites including pricing and program differentiation * Perform competitive research and analysis and share results with management * Maintain slide library for frequently used slides * Support Sales Support/Administration team members as required What you'll need: * Minimum of 3+ years of experience within the consumer lending or higher education finance industry * Knowledge of the financial aid process, FAFSA and other key terminology required to service school customers * Demonstrated aptitude for understanding, building, and maintaining process and executing on controls * Strong verbal and written communication skills * Ability to build positive working relationships with SoFi team members * Ability to exhibit grace under pressure, while successfully navigating complex work assignments/situations efficiently and effectively * Resourceful by nature, able to exhibit strong critical thinking skills and the ability to apply them * Ability to meet critical deadlines in a dynamic, rapidly changing environment * Self-motivated, resourceful, productive on teams as well as independent work * Able to move between projects / duties quickly and efficiently with excellent organizational and time management skills * Bachelors degree required Nice to have: * Advanced computer skills with solid proficiency in Google Office Suite * Working knowledge with Tableau, Salesforce, and Genesys Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! Pay range: $86,400.00 - $162,000.00 Payment frequency: Annual This role is also eligible for a bonus and competitive benefits. More information about our employee benefits can be found in the link above. SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

at Cash America Pawn We are currently looking for the right Retail Store Management Trainee to join our Team! $19.50 to $27.48 per hour This role is designed for external retail assistant managers and store managers interested in “fast-tracking” into a Store Management position. This role requires a minimum of 1 year retail management experience. Our retail sales associates can earn UP TO 8% on transactions, which could average an additional $##.## per hour ON TOP OF YOUR HOURLY RATE. Perks and Benefits • Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required). • The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays. • Our Earned Wage Access* program is available to all employees on the second (2nd) day of employment. Employees have access to withdraw (up to) 50% of the wages earned up to seven (7x) times in a payroll cycle. • The ability to earn unlimited commission above your hourly base rate. • VACATION: Employees are granted one week of paid vacation after completing six months of active, full-time service. Eligible employees are provided an additional week (40 hours) of vacation after completing one (1) year of active employment and two (2) weeks (80 hours) of vacation on each anniversary date thereafter (*if applicable, the PTO/Vacation grant is adjusted in accordance with state/local municipality requirements). 120 hours after five (5) years. • SICK/PERSONAL: Eligible employees are granted 8 hours (after 6 months of employment) to be used before their first (1st) anniversary and granted 16 hours each anniversary thereafter (years 2-5) (if applicable, sick time is adjusted and granted in accordance with state/local municipality requirements). 24 hours after five (5) years. • Employee discounts are available to all employees on the first day of active employment. • Tuition Reimbursement with FirstCash Education (allowing UP TO $2,000 per year) is available to full-time employees who meet the minimum program requirements. • Access to over 10,000 discounts from 1,000+ companies with FirstCash Perks! • Auto-enrollment in the FirstCash 401k program after six (6) months of employment • Access to the FirstCash Pet Insurance program Position Summary: We are seeking a Store Manager Trainee with a minimum of six (6+) months of Store Management experience. A Store Manager Trainee is accountable for the day-to-day operations of the store and promoting a positive/productive environment. This position will partner with the Store Manager to lead and develop store employees, recruit and retain top talent, maximize financial goals, and manage Customer Relations / Customer Satisfaction. This position sets the tone for a customer-centric environment! Alongside the Store Manager, this position analyzes store financial statements to ensure financial goals are met. You will be required to commit to the company's asset protection program, promote our business, and target new customer acquisitions. All employees work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (*in FFL locations), and much more. This position offers an hourly wage, PLUS Store Manager Trainees earn commission based on productivity and a bonus based on store performance! The actual pay of a successful Store Manager Trainee will be based on various factors, such as work location, qualifications, and experience. Responsibilities of a Store Management Trainee are: (This is a representative list of the general duties the Store Management Trainee position may be asked to perform and is not all-inclusive; other duties may be assigned as needed.) • Facilitate a customer-centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues. • Monitor and assist in the training of Pawnbrokers so their development meets the prescribed FirstCash standards. • Recruit top talent by sourcing candidates through company-prescribed channels. • Opens and closes the store, including but not limited to, counting cash drawers and merchandise, and ensuring all procedures are followed to ensure the protection of assets. • Ensures asset protection through inventory control, property safety procedures, documentation, and securing customer loans. • Administer processes and procedures within the store, which include inventory, loan management, merchandising, store presentation, store systems, and enterprise-level reporting. • Evaluate the store's financial statements and drive profitability through communication and goal-setting. • Ensure that operating standards meet or exceed FirstCash standards. • Monitor loan qualification and buying processes to ensure the value and integrity of all loans issued. • Complete the assigned tasks and training for self-development as requested. • Communicate clearly with employees to ensure that they understand the store's mission and profit objectives. • Remain up-to-date on product knowledge. • The Assistant Store Manager acts as manager on duty in the absence of the Store Manager. • Other related duties as assigned. Minimum Requirements & Qualifications • Must be willing and able to lift/carry up to 50 pounds. • Must be willing and able to perform duties and tasks for extended periods of time (in accordance with federal, state, local law) some of which include, but are not limited to, standing, stooping, walking, climbing, pushing, pulling, and lifting. • Demonstrated ability to effectively supervise others. • Ability to work with firearms and to become firearms certified. • Employees may be asked to assist a customer on the exterior of the building (within our parking lots) or to retrieve products stored in exterior storage buildings or other areas. • Minimum Age: 18 years old • High School Diploma, GED, or equivalent experience • Should be able to work in multiple locations, as business needs dictate. • Must have the ability to work a flexible retail schedule based on business needs, including weekends and holidays. • Store Manager Trainee will work 45+ hours a week. Hours worked are based on the needs of the business and are not guaranteed. • Computer literate and able to operate Point-Of-Sale (POS) systems and common office machines. • Ability to multi-task in a fast-paced environment • Detail-oriented with strong organizational skills. • Analytical skills • Cash handling experience is required. • Ability to work independently with minimal supervision. • Excellent work ethic and strong business sense. Bilingual applicants are encouraged to apply! Commission Plan Information The employee commission incentive plan is proprietary to FirstCash. Store Manager Trainee's have the potential to earn 2-8% commission, based on the gross profit of their personal performance. Applicants are provided with more details regarding the commission incentive plan during the interview process. Note: The information contained in this description is not intended to be an all-inclusive list of the duties and responsibilities of this job or the skills and abilities required to do the job. Management has the discretion to assign/reassign duties and responsibilities to this job at any time. Duties and responsibilities may be subject to change at any time due to reasonable accommodation or other reasons. Should you be offered and accept a position with us, the company requires all employees to agree to a binding arbitration agreement to resolve disputes. Payrates will not be below any applicable local minimum wage requirements. * Earned Wage Access is a service provided by NetSpend; signup to this program by the employee is required; restrictions and fees apply. ** FirstCash 401K program is available to all employees 21 years of age (or older). ***Maximum base payrate is derived from the applicant's previous experience and skill sets applicable to the specific position needing to be filled. Submission of your application confirms your “opt-in” desire to receive additional phone, text and email communications from the FirstCash Talent Acquisition Team. These communications include information about the specific job being applied for and other potential opportunities available within the FirstCash job opportunity network. Message and data rates may apply. You can unsubscribe to text messages by replying STOP within the message at any time. You can unsubscribe from email communications by clicking unsubscribe, within the email, at any time. Visit ************************************ for additional questions or information. FirstCash Holdings, Inc. is an Equal Opportunity Employer It is the policy of FirstCash to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, FirstCash will provide reasonable accommodations for qualified individuals with disabilities.

The role The Manager, Invest will manage a team of Investment Specialists with responsibility for the day-to-day operations of the team. Responsible for driving business and process changes to ensure SoFi Invest members have an exceptional experience. What you'll do: Independently manage a team of Investment Specialists Responsible for hiring, coaching, performance management and team member development Foster an environment focused on finding solutions to problems and innovative differentiators Monitor service levels, inbound volume, and schedule adherence Manage team members' attendance, sick time, and paid time off Manage team member performance by defining clear goals, objectives, responsibilities, and priorities Ability to identify and escalate issues, and propose recommended solutions regarding process improvements for systems and procedures Effectively manage time and resources within team, department and cross-functionally Monitors the day-to-day activities of functional areas to ensure compliance to internal policy, legal, and pertinent regulations. Establishes, monitors, and maintains internal policies and procedures as well as business continuity plans Utilizes experience and specialized knowledge of specific functional areas and internal policies and procedures to respond to and make appropriate decisions to resolve the most complex situations referred by staff Supervises a variety of licensed Individual contributors ranging from junior to senior levels Work cross-functionally to obtain buy-in and solve complex issues with the assistance of business partners What you'll need: Must have the following existing licensing combination: Series 7, 24 and at least one of the following: 66 or 63 and 65 Minimum Bachelor or equivalent experience 2+ years of management experience preferred 5+ years of general customer service experience - call center experience 3+ years of experience in a Broker Dealer setting Call center or processing center management experience is preferred Experience hiring, training, motivating, monitoring, and coaching teams of customer service & processing employees Strong leadership and management skills including experience in employee conflict resolution and development Strong written communication skills are required to answer questions and communicate issues clearly & concisely to associates, customers as well as management Ability to react to change quickly and implement new processes & procedures Ability to work independently with little or no supervision Professional demeanor and excellent work habits are essential Financial services-specific customer service experience preferred Understanding of Situational Leadership, high Emotional Intelligence Some evenings and weekend days may be required

The role: We are seeking a highly motivated and detail-oriented Crypto Core Operations Senior Analyst to join our expanding team. The successful candidate will be responsible for ensuring the accurate and timely settlement of crypto asset transactions, custody management, and the reconciliation of related activities. This role requires meticulous attention to detail, cross-firm collaboration, and an interest in digital assets. What you'll do: Approve and process settlement of crypto asset trades and Member transfers accurately and efficiently. Manage asset liquidity to support day-to day business operations. Build and review daily and monthly reconciliations of crypto asset holdings and transactions across various digital platforms and liquidity providers. Investigate and resolve discrepancies in a timely manner, collaborating with internal teams (payments, finance, compliance) and external counterparties as needed. Monitor, and maintain accurate records of, all crypto related settlement and reconciliation activities. Develop and implement process improvements to enhance efficiency and accuracy for Core Operations of Crypto. Work closely with Product and Engineering teams on development of new features to Crypto platform. Ensure compliance with all internal policies and procedures. Provide guidance and advice to junior members of the team. What you'll need: Bachelor's degree in Finance, Accounting, Economics, or a related field +5 years. Experience in back office operations, settlements, or reconciliation. Experience in cryptocurrencies and digital assets. Proficiency in reconciliation practices and tools. Excellent analytical and problem-solving skills. High attention to detail and accuracy. Ability to work independently and as part of a team in a fast-paced environment. Strong communication and interpersonal skills. Proficiency in Microsoft Excel & Google Suite.

The role We are seeking a Senior Fraud Specialist to join our Fraud Operations team. Our candidate will be responsible to conduct thorough fraud investigations on SoFi Products. What you'll do: Provide internal support for less complex fraud and disputes-related tasks to enhance production and manage work volumes, escalating cases for further review as needed. Serve as a liaison between Prevention and Detection and Fraud Investigations. Will support Prevention and Detection when necessary to ensure SLA is met across multiple product lines Execute thorough investigations to confirm fraud and define appropriate next steps. Research and gather information, engaging with members, third parties, and/or financial institutions as necessary to clarify applicant statements. Safeguard the institution against fraud-related financial losses. Ensure strict compliance with departmental standards and established processes. Contribute to a culture of accountability, collaboration, agility, innovation, and excellence. What you'll need: 2-3+ years of direct fraud experience is mandatory. In-depth knowledge of SoFi products and operational processes. Demonstrated ability to establish strong peer relationships and communicate effectively with leadership, and external partners. Strong, detail-oriented written communication skills. Excellent time management, and organizational skills. Demonstrated ability to adapt quickly to a fast-paced environment. Proficiency in Google Workspace applications (Sheets, Docs, Slides, etc.). Comprehensive understanding of bank operations, industry trends, best practices, and relevant federal and state banking regulations. Strong knowledge of Standard Operational Procedures and a process-oriented approach. Exceptional critical thinking and problem-solving skills to make independent, well-supported judgmental decisions based on research. High degree of responsibility, ownership, and accountability for work outcomes. Thrive in a dynamic, and team-focused work environment.

The role: We are looking for an experienced insurance agent to help build the SoFi Protect business and deliver exceptional experiences for SoFi members. SoFi Protect is the in-house insurance agency helping SoFi members fulfill their protection needs across Life, Home, and Auto Insurance. If you like to SELL and ADVISE customers this role is for you. You will interact with members via email, chat, and phone to provide guidance and help them through coverage conversations. Since this is a newer part of the SoFi business, you will also be integral in building out the core processes and functions to shape and define how insurance is sold at SoFi. This opportunity is for go-getters who want to be in a business at an early stage, helping to shape the future and accelerate their careers in sales and operations. By running after problems, putting members first, and having a positive approach, you will thrive and deliver differentiated experiences for our members. What you'll do: Engage potential and current members via phone, email, text, and chat to assist with their insurance needs Receive new leads and manage a pipeline of both SoFi members and direct-to-consumer leads Drive the entire lifecycle of the insurance sale from intake to quoting to fulfillment, navigating our panel of insurance providers. Assist the Business Lead of Protect with the operational build-out of SoFi Protect products and services Identify cross-sell opportunities and help close any coverage gaps. Work collaboratively with cross-functional teams to help further enhance the business. We are a small team looking for someone who wants to be collaborative, identify problems, and have a voice in making the business better. What you'll need: 2+ years of experience selling Property & Casualty Insurance Must have valid state active licenses in Property & Casualty or Personal Lines insurance Excellent written and verbal communication skills Proven interpersonal and sales skills with a track record of meeting or exceeding sales goals are highly preferred Ability to multitask and stay organized to meet deadlines on time Ability to analyze members' needs and provide a tailored insurance solution Self-motivated, resourceful, and flexible with the ability to take an entrepreneurial approach to problem-solving Nice to have Independent agency experience working with broad range of insurance carriers Servicing experience Life insurance experience ** Though not guaranteed, a successful agent has the potential to earn compensation ranging from $53k - $75k in their first year, with top performers able to reach up to $90k, through a combination of hourly pay and incentive compensation. These numbers are subject to change based on the business and incentive strategy **

The role We are seeking a talented and self-motivated Manager to assist in leading our Fraud Investigations team. This Manager will work closely with other fraud leadership to facilitate operational excellence. The Fraud Investigations Manager will lead a team of investigators in the detection and mitigation of fraud, financial crime, and other illicit activities involving cryptocurrency and digital assets. This role is crucial for safeguarding the company's financial ecosystem. The ideal candidate is a strategic and critical thinker with a proven track record of managing complex investigations, leveraging blockchain analytics, and leading high-performing teams in a fast-paced, dynamic environment. What you'll do: Manage a team Investigators to ensure determinations are appropriate, fully supported, and clearly documented, for fraud cases Provides ongoing mentoring, coaching, and counseling to Investigators to drive production and quality goal achievement Work closely with Investigators to identify training needs, performance gaps, project process improvement, and provide recommendations to leadership Collaborate with Senior Management related to ongoing projects to further enhance process improvements Lead and coach Fraud Investigators on productivity while driving accountability and efficacy Develop and implement SOPs for new processes What you'll need: 5-8 years of fraud leadership experience Ability to implement and iterate on Fraud Investigation SOPs, identify and incorporate automation tools to enhance Investigators efficacy and efficiency, and drive accountability Subject matter expert for Fraud Prevention and Investigation specifically for cryptocurrency Demonstrate ability to lead several teams Knowledge of banking compliance trends, rules, and regulations Excellent organizational skills Excellent written and verbal communication and presentation skills Analytical and problem-solving skills Nice to Haves: Experience in managing multiple fraud teams A CFE or similar industry designation

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we're changing the way people think about and interact with personal finance. We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role: As a Risk Engineering - Senior Data Engineer, you will be a pivotal, hands-on expert within our data team. Leveraging your extensive experience, you'll design, build, and maintain highly scalable and robust data solutions that directly support our independent risk management goals. This role demands deep expertise in modern data warehousing, data modeling, and end-to-end pipeline development, preferably in an AI applications context. You will be an expert in our core stack: Snowflake, dbt, Apache Airflow, SQL, and Airtable. You will preferably have experience working with data products and technologies in an AI applications context. You will be responsible for design, build and develop of our data infrastructure. You will be expected to autonomously drive and own projects from inception to completion, proactively identifying and mitigating risks. Your strategic thinking and technical leadership will not only deliver high-impact solutions but also help shape the data strategy for the team and department. You will provide mentorship and technical guidance to other engineers, championing best practices and fostering a culture of technical excellence. What you'll do: * Lead the architecture and implementation of complex data solutions, collaborating with risk analysts and business stakeholders to translate advanced requirements into robust data models and pipelines. * Design and build highly optimized data workflows on Snowflake, utilizing its advanced features for large-scale financial data processing, cost optimization, and performance tuning. * Develop, manage, and optimize sophisticated ETL/ELT pipelines using dbt, Python, and Apache Airflow to ensure data integrity and address high-exposure risks within financial datasets. * Integrate and manage data from various sources, including external data sources, into our core data platform, ensuring seamless and automated data flow for critical business applications. * Design and configure workflows based in Airtable for complex orchestrations of tasks * Drive the strategic evolution of our modern data platform, taking full ownership of its design, maintenance, and long-term direction. * Establish and enforce advanced data governance and quality processes, acting as a primary point of contact for escalations related to data accuracy and compliance within the financial domain. * Mentor and provide technical leadership to a team of data engineers, guiding them on best practices, complex problem-solving, and career development. * Conduct expert-level code reviews and champion data engineering best practices across the team. * Proactively troubleshoot and resolve highly complex data pipeline issues, preempting negative cross-functional impact. What you'll need: * 4-7 years of hands-on experience in a senior data engineering role, with a strong background in data warehousing and modern data stack architectures. * Demonstrated expertise in Snowflake, including deep knowledge of its architecture, advanced features, and performance optimization techniques for large datasets. * Expert-level proficiency with dbt for complex data transformation, dependency management, and building production-grade data models. * Advanced experience with Apache Airflow for orchestrating and managing mission-critical data workflows. * Hands-on experience with streaming data platforms - Apache Kafka (preferred) * Experience in building and maintaining CI/CD pipelines using tools like GitHub Actions, GitLab CI/CD * Experience with Infrastructure as Code (IaC) using Terraform (preferred), CloudFormation, or Ansible. * Familiarity with Airtable, specifically in configuring workflows, integrating it as a data source and automating data synchronization for business operations. * Mastery of SQL for complex querying, data manipulation, and performance tuning. * Experience in the banking or financial services industry is highly preferred, with a strong understanding of financial data models, compliance, and regulatory requirements. * Advanced expertise in data governance, data cataloging, metadata management, and implementing robust data quality frameworks. * Proven track record of providing technical leadership and mentoring other engineers. Nice to have: * Familiarity with data observability tools and practices. * Knowledge of other cloud-native data platforms (e.g., AWS, GCP). Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! Pay range: $128,000.00 - $240,000.00 Payment frequency: Annual This role is also eligible for a bonus, long term incentives and competitive benefits. More information about our employee benefits can be found in the link above. SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we're changing the way people think about and interact with personal finance. We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The Role: Vision & Impact SoFi is seeking an inspirational and deeply experienced Senior Director to lead and define the strategic direction of our Risk Data Science function. Reporting to the Chief Credit Officer, this executive role will lead the development, deployment, and governance of credit decisioning models - from underwriting and portfolio management to loss mitigation. The ideal candidate is a hands-on leader and a visionary who can transition the team from traditional modeling to next-generation machine learning platforms, leveraging emerging data sources (e.g., cash flow, alternative bureaus) to significantly improve underwriting performance, reduce losses, and ensure rigorous adherence to Model Risk Management (MRM) standards. This role requires exceptional organizational leadership, an ability to influence executive stakeholders, and proven success in delivering complex models into a regulated production environment. What You'll Do (Key Responsibilities) * Strategic Leadership & Vision: * Define and Champion Strategy: Develop and articulate the 1-3 year roadmap for Risk Data Science, aligning all priorities with the broader Credit Risk and Business Unit objectives. * Drive Next-Generation Capabilities: Incorporate industry trends and advanced techniques (NLP, Graph Mining, LLMs, Deep Learning) to solve complex, high-impact risk problems where established principles may not fully apply. * Talent and Team Development: Lead the current team of high-performing Staff and Senior Data Scientists. Recruit, mentor, and foster talent through deliberate interactions, succession planning, and creating a high-accountability, low-ego culture. * Execution & Delivery: * Underwriting Excellence: Directly oversee the development and deployment of Next Generation Underwriting models designed to increase origination while maintaining loss guardrails. * Loss Mitigation & Collections: Drive the successful build-out and implementation of new Collection and Entry Rate Models to optimize outreach strategies and reduce losses. * Loss Forecasting & Compliance: Lead the development of Loss Forecasting and CECL models, ensuring they align with industry practices and meet all regulatory requirements for the firm's balance sheet and reserve calculations. * Alternative Data Strategy: Spearhead the evaluation and integration of alternative data sources (tri-bureau, LexisNexis, cash flow data) to enhance predictive power across all credit products. * Governance, Compliance, and Cross-Functional Influence: * Model Risk Management (MRM): Act as the primary owner for all models in the portfolio, ensuring robust documentation, monitoring, and successfully navigating the 2nd Line of Defense (2LOD) review and approval process (SR 11-7 familiarity is mandatory). * Stakeholder Alignment: Interact and negotiate with senior management, executives (CCO, CFO, Product Leads), and external stakeholders to reconcile competing views and drive critical, high-impact business decisions. * Automation and Efficiency: Lead efforts to automate model monitoring and governance processes (ModelOps) to create scalable and auditable infrastructure. What You'll Need * Experience: 12+ years of progressive experience in credit risk, modeling, and data science within a regulated financial institution (FinTech, Bank, or similar), with at least 7 years in a senior leadership/management role (managing managers and/or technical leads). * Education: Master's or Ph.D. degree in a quantitative field (Statistics, Computer Science, Engineering, Operations Research, etc.). * Technical Acumen: Deep expertise in advanced statistical and machine learning modeling techniques (e.g., Gradient Boosting, Deep Learning, Causal Inference). * Regulatory Knowledge: Detailed working knowledge of model risk management standards (e.g., SR 11-7) and the ability to operate within a highly regulated environment. * Tools & Platforms: Expert-level proficiency in Python (PySpark, scikit-learn, TensorFlow/PyTorch) and SQL/data warehouse technologies (e.g., Snowflake, Hive). Familiarity with modern MLOps platforms and cloud computing (AWS). * Communication: Exceptional executive presence and the ability to distill highly complex analytical concepts into clear, concise, and compelling narratives for non-technical leadership. Why You'll Love It Here You will have the autonomy to build the future of risk modeling at a high-growth, innovative financial technology company. Your contributions will directly impact the financial health of millions of members. Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! Pay range: $217,600.00 - $374,000.00 Payment frequency: Annual This role is also eligible for a bonus, long term incentives and competitive benefits. More information about our employee benefits can be found in the link above. SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

The Role We are seeking a highly motivated and experienced Network Security Engineer to join our Network Operations team. This team is central to the design, implementation, and maintenance of SoFi's hybrid and multi-cloud network infrastructure, focusing exclusively on security engineering excellence and enforcing Zero Trust principles. As SoFi continues its rapid evolution and growth, the demands for scalable, secure, and highly available networking solutions are paramount. If you thrive in an environment where automation, cloud-native tooling, and critical, high-impact security work are daily occurrences, this role offers a significant opportunity to define the future of FinTech security. What you'll do: Zero Trust & SASE Architecture: Design, implement, and operate our global Zero Trust Architecture (ZTA) and Secure Access Service Edge (SASE) solution, focusing on advanced configuration of Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) for both corporate and production environments. Cloud Network Security: Serve as the Subject Matter Expert (SME) for securing multi-cloud networking environments (AWS and Azure). This includes implementing robust controls for VPC/VNet peering, Transit Gateway configurations, and leveraging native cloud security services (e.g., Security Hub, Firewall Manager). Infrastructure-as-Code (IaC) & Automation: Develop, test, and maintain automated security deployments and configurations using Terraform and version control systems (Git) to ensure security policies are deployed consistently and scalably across all platforms. Next-Gen Firewalls: Implement and enhance security policy rules, NAT/VPN configurations, and advanced threat prevention profiles on Palo Alto Networks Next-Generation Firewalls (NGFWs), ensuring adherence to the least-privilege principle. Security Integration: Partner with DevSecOps teams to integrate network security tooling into CI/CD pipelines, enabling automated vulnerability checks and compliance enforcement (shift-left security). Compliance & Risk: Ensure network infrastructure and controls meet stringent regulatory requirements relevant to FinTech (e.g., PCI DSS, SOC 2, SOX). Incident Response: Support the Security Operations Center (SOC) by providing expert-level analysis of network security incidents, packet captures, and flow data to rapidly contain and remediate threats. What you'll need: 4+ years of hands-on experience in Network Security Engineering or a related role within a fast-paced environment. Expertise in Zero Trust concepts and demonstrable experience implementing SASE solutions (e.g., Zscaler, Palo Alto Prisma Access). Deep practical experience with at least one major cloud platform (AWS or Azure) specifically focused on networking and security services (VPC/VNet, Security Groups, NACLs, Cloud Firewall). Advanced troubleshooting skills across the network stack (TCP/IP, routing protocols, proxies, DNS). Nice to have: Relevant certifications such as PCNSE, Zscaler ZCCA/ZCCP, or AWS Certified Security - Specialty. Experience with container networking and security in Kubernetes (e.g., Network Policies, Calico). Familiarity with Network Access Control (NAC) technologies and protocols (802.1x, RADIUS, Microsoft NPS). Prior experience in a heavily regulated industry, particularly FinTech, and familiarity with compliance standards (PCI, SOX). Hands-on experience with advanced monitoring and SIEM tools (e.g., Splunk, Elastic, Datadog).

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we're changing the way people think about and interact with personal finance. We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role: SoFi's Senior Manager, AI Engineer is a hands-on AI engineering role in SoFi's growing independent risk organization. This is a critical, senior role responsible for setting the technical direction, driving execution, and ensuring the successful delivery of our most complex, production-level AI initiatives. This role will be instrumental in conceptualizing, prototyping and implementing best-in-class AI-based solutions to meet risk management and compliance requirements. This hands-on role will work closely with the Director of Risk Analytics, and will leverage your deep expertise to solve our hardest problems, mentor the next generation of engineers, and directly connect technical innovation to major business success. This is a crucial role for the independent risk function as we execute our mission to help more members get their money right. What you'll do: * Technical & Execution Leadership: Serve as the technical authority for AI engineering Independent Risk Management projects, leading teams and initiatives from ideation through successful production deployment to meet critical stakeholder needs. * Architecture and Strategy: Define the long-term technical architecture and strategy for our next-generation AI platform, particularly focusing on robust, scalable agentic frameworks and LLM deployment patterns. * Thought Leadership in Agentic Systems: Drive the research, design, and implementation of cutting-edge, mission-critical agentic solutions, establishing best practices and pushing the boundaries of what our systems can achieve. * Advanced LLM Orchestration: Architect and standardize the use of graph-based LLM orchestration, leveraging expert-level mastery of LangGraph to solve highly complex, multi-stage reasoning problems at scale. * Deep Model Optimization: Pioneer and institutionalize advanced parameter-efficient fine-tuning (PEFT) and compression techniques to maximize model performance and minimize operational costs across the organization. * Operational Excellence: Define and enforce high standards for AI operationalization, requiring mastery in designing and deploying comprehensive AI observability solutions and advanced tracing/testing frameworks that guarantee production quality, compliance, and reliability. * Mentorship: Mentor senior and junior AI Engineers, elevating the overall engineering quality * Cross Functional Collaboration: Coordinate with cross-functional teams to distill specific requirements, project roadmaps, and ensure accurate and on-time project deliveries * AI Innovation: Stay up-to-date with the latest trends and advancements in GenAI, LLMs, and NLP, evaluating and experimenting with new techniques and tools to push the boundaries of AI innovation in the banking sector. What you'll need: * Bachelor's or Master's degree in Computer Science, Data Science, AI, Machine Learning, or a related field. PhD is a plus. * 8+ years software development experience, with 3+ years of hands-on experience in developing and successfully deploying production-level AI applications that have been used by real customers or internal stakeholders. * Expert-level experience with LangGraph to model and orchestrate complex, stateful multi-step reasoning and control flow in LLM applications. * Expert-level proficiency in developing sophisticated agentic solutions, with a portfolio demonstrating advanced use of planning, memory management, tool integration, and control flow. * Deep understanding of Large Language Model (LLM) architectures, prompt engineering, retrieval-augmented generation (RAG), and advanced text generation techniques. * Deep experience designing and institutionalizing AI observability solutions (e.g., LangSmith, Arize, Deepchecks) and advanced tracing and testing methodologies for LLM and agentic systems. * Proven experience implementing parameter-efficient fine-tuning (PEFT) techniques (e.g., LoRA) to customize and optimize pre-trained models for specific tasks with minimal computational overhead. * Experience with cloud platforms (AWS, Azure, or GCP) and containerization technologies (Docker, Kubernetes). * Expert level Python is required. * React is strongly preferred. * Experience with large-scale data handling, including unstructured and structured data pipelines, with a strong preference for Snowflake and DynamoDB. * Experience developing and integrating AI-powered APIs and microservices architecture into banking applications. * Experience with vector databases and retrieval-augmented generation (RAG) techniques using systems like Elasticsearch, Pinecone, or FAISS for enhancing LLM performance. * Exceptional ability to communicate complex technical concepts, drive consensus among senior technical leaders, and influence organizational AI strategy. * Strong analytical and problem-solving skills with attention to detail and an ability to work with complex, large-scale systems. * Strong collaboration skills, with experience working in agile, cross-functional teams. Nice to have: * Familiarity with regulatory frameworks and ethical considerations in AI within the banking industry (e.g., GDPR, data privacy, model explainability). * Experience in banking or financial services use cases such as conversational AI for customer service, intelligent document processing for loan applications, fraud detection, or risk analysis. Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! Pay range: $172,800.00 - $297,000.00 Payment frequency: Annual This role is also eligible for a bonus, long term incentives and competitive benefits. More information about our employee benefits can be found in the link above. SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we're changing the way people think about and interact with personal finance. We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. About the Role SoFi's Corporate Applications team builds the automation, AI-driven workflows, and SaaS platform capabilities that help employees work smarter, faster, and more securely. As we scale our automation ecosystem and modernize our enterprise application portfolio, we are seeking a Manager, Automation Engineering to lead and develop a growing technical team while remaining hands-on with high-impact automation and integration projects. In this role, you will guide a team of system engineers and platform administrators, drive roadmap execution, define automation and SaaS governance standards, and deliver intelligent workflows that support SoFi's operational growth. You will work across a diverse SaaS ecosystem-including ServiceNow, Atlassian, Okta, Google Workspace, Slack, Zoom, and cloud platforms such as GCP and AWS-to architect scalable automations and ensure our SaaS platforms are stable, secure, and optimized. This is a working manager role: you will actively contribute to complex engineering efforts while building a high-performing team, aligning work to organizational strategy, and partnering with leaders across IT, Security, GRC, Procurement, and other business units. What You'll Do Team & People Leadership * Manage and develop a team of six technical contributors, including Senior Automation Engineers, Automation Engineers, and Platform Administrators. * Provide mentorship, coaching, career development, and performance feedback to foster a high-performing, accountable engineering culture. * Own team staffing, onboarding, and skill progression as the automation and SaaS platforms evolve. * Lead team rituals including sprint planning, prioritization, standups, and retrospectives. Technical & Program Leadership * Oversee the design, development, and delivery of automation solutions across ServiceNow, Atlassian, Okta, Google Workspace, Slack, Zoom, GCP, AWS, and other enterprise SaaS platforms. * Remain hands-on for complex workflows, integrations, and AI-driven automations requiring senior-level architectural or engineering expertise. * Build AI-driven chatbots and intelligent task agents using platforms such as ChatGPT, Moveworks, and Now Assist. * Architect Agentic AI workflows that orchestrate LLM-based decision-making with enterprise systems and automation tools like Workato, Flow Designer, and Zapier. * Define technical standards for reusability, security, accessibility, RBAC enforcement, and configuration consistency across automation initiatives. SaaS Governance & Platform Stability * Establish and own governance frameworks for the ~15 SaaS platforms managed by the Corporate Applications team. * Ensure consistent RBAC, service account management, license optimization, and system configuration across platforms. * Lead stabilization efforts, configuration audits, and cleanup initiatives to reduce drift and improve reliability. * Improve and standardize the SaaS application onboarding experience, ensuring new apps enter the environment with scalable, secure configurations and predictable integrations. Cross-Functional Leadership & Stakeholder Partnership * Serve as the primary point of contact for automation and platform engineering needs across IT, Security, GRC, Legal, Procurement, and business stakeholders. * Partner with leadership to define the automation roadmap, influence investment decisions, and ensure platform strategy aligns with organizational goals. * Lead intake, prioritization, and communication processes for automation and SaaS workflow initiatives. * Represent the team in operational reviews, architecture discussions, governance meetings, and senior leadership updates. Operational Excellence & Measurement * Define and monitor KPIs for automation efficiency, platform stability, adoption, and ROI. * Ensure the team meets delivery expectations, documentation standards, and operational SLAs. * Implement and maintain system health monitoring, alerting, and automated governance routines. * Continually refine processes, tools, and frameworks to drive scalable, predictable delivery across the team. What You'll Need * 7+ years of experience in automation engineering, SaaS platform operations, enterprise integrations, or related technical fields. * 2+ years of experience leading or managing technical contributors in an engineering or platform operations environment. * Deep experience with automation and integration platforms such as Workato, Flow Designer, Zapier, or Moveworks. * Strong hands-on experience with ServiceNow, Atlassian, Okta, SaaS administration, and workflow automation. * Experience delivering LLM-powered workflows, chatbots, intelligent routing, and conversational automation. * Advanced proficiency with REST APIs, JSON, webhooks, and scripting languages (JavaScript, Python). * Familiarity with cloud platforms such as Google Cloud Platform (GCP) and Amazon Web Services (AWS). * Strong understanding of RBAC, identity lifecycle, least-privilege access models, and secure automation design. * Ability to lead multi-stream technical work, influence cross-functional decision-making, and communicate complex topics with clarity. * Ability to balance hands-on engineering with people leadership responsibilities in a working-manager role. Nice to Have * Experience with Agentic AI frameworks (LangChain, AutoGen, Workato Copilot). * Experience contributing to or building an Automation Center of Excellence. * Experience with CI/CD pipelines, version-controlled automation assets, or Infrastructure-as-Code. * Background in SaaS license management or data-driven optimization. * Experience modernizing SaaS admin processes and governance models. Why You'll Love Working Here At SoFi, you'll help shape the future of enterprise automation, AI-driven workflows, and SaaS platform operations. You'll lead a talented team, work with modern tools and cloud technologies, and deliver meaningful improvements that enable employees company-wide. We value innovation, inclusivity, ownership, and continuous improvement-and we empower our engineering leaders to build impactful, scalable systems that help our teams and our members thrive. Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! Pay range: $108,800.00 - $204,000.00 Payment frequency: Annual This role is also eligible for a bonus, long term incentives and competitive benefits. More information about our employee benefits can be found in the link above. SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

at Cash America Pawn We are currently looking for the right Full-Time Retail Sales Associate to join our Team! $15.00 to $18.00 per hour We offer an easily achievable commission structure that pays you for every transaction you process! Our retail sales associates can earn UP TO 8% on transactions, which could average an additional $1.00 per hour ON TOP OF YOUR HOURLY RATE. Perks and Benefits • Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required). • The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays. • Our Earned Wage Access* program is available to all employees on the second (2nd) day of employment. Employees have access to withdraw (up to) 50% of the wages earned up to seven (7x) times in a payroll cycle. • The ability to earn unlimited commission above your hourly base rate. • VACATION: Employees are granted one week of paid vacation after completing six months of active, full-time service. Eligible employees are provided an additional week (40 hours) of vacation after completing one (1) year of active employment and two (2) weeks (80 hours) of vacation on each anniversary date thereafter (*if applicable, the PTO/Vacation grant is adjusted in accordance with state/local municipality requirements). 120 hours after five (5) years. • SICK/PERSONAL: Eligible employees are granted 8 hours (after 6 months of employment) to be used before their first (1st) anniversary and granted 16 hours each anniversary thereafter (years 2-5) (if applicable, sick time is adjusted and granted in accordance with state/local municipality requirements). 24 hours after five (5) years. • Employee discounts are available to all employees on the first day of active employment. • Tuition Reimbursement with FirstCash Education (allowing UP TO $2,000 per year) is available to full-time employees who meet the minimum program requirements. • Access to over 10,000 discounts from 1,000+ companies with FirstCash Perks! • Auto-enrollment in the FirstCash 401k program after six (6) months of employment • Access to the FirstCash Pet Insurance program Position Summary: We are seeking entry-level, full-time sales associates in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff of the store to ensure customer service on both the lending and retail sides of the business. A Pawnbroker/Retail Sales Associate greets, engages, and interacts with customers in a positive and professional manner to process sales, loans, and other transactions. A Pawnbroker / Retail Sales Associate thrives on engaging with customers and assists with customer inquiries and problem resolution. The associates will work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations) and much more. The Full-Time Pawnbroker / Retail Sales Associate position offers an hourly wage, PLUS employees earn commission based on productivity! The successful Pawnbroker's / Retail Sales Associate's actual pay will be based on various factors, such as: work location, qualifications, and experience. Responsibilities of a Full-Time Pawnbroker / Retail Sales Associate are: (This is a representative list of the general duties the Full-Time Pawnbroker / Retail Sales Associate position may be asked to perform and is not all-inclusive; other duties may be assigned as needed.) • Greets and interacts with all customers to develop a rapport to better provide and recommend appropriate financial solutions. • Performs non-management open/close procedures. • Keeps the sales floor clean, stocked, and maintains the display of merchandise. • Performs sales and loan transactions in accordance with established policies, procedures, practices, and regulatory requirements. • Handles all cash and negotiable items in accordance with established policies, procedures, practices, and regulatory requirements. • Answers incoming calls per company standards • Effectively communicates to customers the legal aspects of the pawn and buy transactions. • Communicates effectively with coworkers and managers, displaying respect and using effective communication tools. • Partners with all employees to create a positive and memorable customer experience. • Successfully completes the assigned training. • Other related duties, as assigned. Minimum Requirements & Qualifications • Must be willing and able to lift/carry up to 50 pounds. • Must be willing and able to perform duties and tasks for extended periods of time (in accordance with federal, state, local law), some of which include, but are not limited to, standing, stooping, walking, climbing, pushing, pulling, and lifting. • Ability to work with firearms and to become firearms certified. • Employees may be asked to assist a customer on the exterior of the building (within our parking lots and/or property boundaries) or to retrieve products stored in exterior storage buildings or other areas. • Minimum Age: 18 years old • High School Diploma, GED, or equivalent experience • Strong desire to work, serve customers, work with people, and be team-oriented. • Ability to multi-task in a fast-paced environment • Ability to perform basic math calculations proficiently. • Cash handling experience is preferred. • Should be able to work in multiple locations, as business needs dictate. • Must have the ability to work a flexible retail schedule based on business needs, including weekends and holidays. • Computer literate and able to operate Point-Of-Sale (POS) systems and common office machines. Bilingual applicants are encouraged to apply! Commission Plan Information The employee commission incentive plan is proprietary to FirstCash. Pawnbrokers have the potential to earn 2-8% commission, based on the gross profit of their personal performance. Applicants are provided with more details regarding the commission incentive plan during the interview process. Note: The information contained in this description is not intended to be an all-inclusive list of the duties and responsibilities of this job or the skills and abilities required to do the job. Management has the discretion to assign/reassign duties and responsibilities to this job at any time. Duties and responsibilities may be subject to change at any time due to reasonable accommodation or other reasons. Should you be offered and accept a position with us, the company requires all employees to agree to a binding arbitration agreement to resolve disputes. Payrates will not be below any applicable local minimum wage requirements. * Earned Wage Access is a service provided by NetSpend; signup to this program by the employee is required; restrictions and fees apply. ** FirstCash 401K program is available to all employees 21 years of age (or older). ***Maximum base payrate is derived from the applicant's previous experience and skill sets applicable to the specific position needing to be filled. Submission of your application confirms your “opt-in” desire to receive additional phone, text and email communications from the FirstCash Talent Acquisition Team. These communications include information about the specific job being applied for and other potential opportunities available within the FirstCash job opportunity network. Message and data rates may apply. You can unsubscribe to text messages by replying STOP within the message at any time. You can unsubscribe from email communications by clicking unsubscribe, within the email, at any time. Visit ************************************ for additional questions or information. FirstCash Holdings, Inc. is an Equal Opportunity Employer It is the policy of FirstCash to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, FirstCash will provide reasonable accommodations for qualified individuals with disabilities.

Pay range is based on experience from $15 to $17 per hour We want you to join us for a career - not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, we'll provide development and career paths to enhance your skills in a fun and fast paced environment that comes with competitive pay, generous bonus potential and great benefits! EZCORP family of brands, which includes EZPAWN, Value Pawn, and more, is a leading provider of pawn loans in the United States and Latin America. We are passionate about customer service and our Team Members. We are currently hiring for Retail Shift Manager (Lead Pawn Broker) and we would love to have you join our team. EZCORP provides our full-time Team Members with a comprehensive benefits package to help you achieve your optimal work/life balance. Working for EZCORP is not just a job; it is a career! We offer a structured career path to give you an opportunity to enhance your skills in a fun and fast paced environment. Our positions offer competitive pay based on experience with an opportunity to quickly increase your pay and position! Complete the initial 5-week paid training program and earn a $.50 raise and transition to Lead Pawnbroker upon completion of the program Enhance your leadership skills through our structured leadership training programs Follow the Career Path and apply for a Store Manager in Training position which includes a 12-week training program to build the foundation to run your own store In addition to a great career, here are some of the other things we offer our Team Members: Free Health Insurance* Competitive Wages Monthly UNCAPPED Bonus Potential Paid on Store and Individual Performance Great Working Hours 401(k) with Company Match Generous Paid Time Off Holiday Pay Store Discount Here's what you can expect as a Retail Shift Manager (Lead Pawn Broker): You will provide outstanding customer service and build solid relationships with customers, all while promoting sales and making deals for a wide variety of pawn items. This is a fantastic opportunity for you to experience career growth in a retail environment that allows you to connect with people in your community and make a positive difference in their lives while leading and influencing Team Members around you through coaching and hands-on involvement. As a Shift Manager, it will be your responsibility to provide a friendly, courteous, and respectful environment that clearly sets EZPAWN apart from the competition. If you like the idea of building a rewarding career, developing others, and helping to create a great customer experience, we want to talk with you! Other Shift Manager duties include: Processing loans and extensions Coming to jointly satisfactory terms regarding items to be pawned Performing opening and closing store procedures Supervising and coaching store Team Members Requirements for the Retail Shift Manager (Lead Pawnbroker) role: The ideal candidate will possess an engaging personality, solid leadership, strong negotiation talents, and the ability to read and manage customer needs. You should also be highly organized and detail-oriented, with excellent judgment as well as strong time-management and prioritization skills. It is also important you display excellent communication and interpersonal skills, as well as the ability to build solid ongoing customer relationships. Additional requirements for the role include: High school diploma or GED Minimum 1 years of supervisory, key holder, or team/shift lead experience Able to pass a criminal background check and drug test Valid driver's license and auto insurance Adhere to all Company policies, procedures, and regulations Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus Sales background, a plus Bilingual, a plus *No cost for TM only medical insurance when selecting UnitedHealthcare Choice Plan.

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we're changing the way people think about and interact with personal finance. We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role: The Senior Manager of our Opportunities Resolution Team (ORT) is a critical leader to the team that builds, maintains, and amends SoFi's relationships with our members, potential members, and third parties. As the manager of this team, you will lead the end-to-end ORT process embedded within the Operations Complaint Management program. You will serve as a key contact for our agents handling escalated concerns, driving solutions, and leading initiatives that assist our members and enhance all aspects of SoFi. The Opportunities Resolution Manager directly supports the ORT associate managers and agents, navigating resolution with different departments within SoFi to help prevent and resolve member concerns via phone, email, and other mediums, such as our social media platform. Throughout your day, you will oversee and provide direction, mentorship, and coaching for handling member communication, complaint resolution, multifaceted tasks, and special projects. In this role, you will be required to work quickly, independently, and creatively helping your team to analyze situations to determine the best course of action to resolve the issue they are presented with. In this role, you will enable your team's success by building relationships with cross-functional teams to enhance the overall member experience and by leading the partnership with others to run after problems together to identify process improvements. What you'll do: * Execute multiple small projects and large pivotal initiatives, often simultaneously, that result from the ORT outcomes or the Complaint Management program * Become an expert in all tasks your associates are required to perform, leading with a founder mentality * Establish processes and procedures that ensure the team provides world-class customer service and accurate written responses, driven by a member advocacy mindset, to address complaints in compliance with internal and external guidelines. * Ensure the team has the best tools and resources to perform effectively daily. * Implement processes and procedures to increase efficiency and reduce errors where appropriate. Additionally, coordinate the delivery of direct feedback and coaching opportunities to appropriate parties and management teams. * Partner with leadership to share insights and problem-solve inter-departmental tasks and projects. * Build a robust member-focused culture, passionately contributing to reducing complaints and a member experience that continues to drive loyalty to SoFi. * Perform regular analysis of complaint trends, identifying change opportunities to improve Member Experience while partnering with our Root Cause Analysis and Member Journey team. * Provide daily reporting updates to departmental management and Sr leaders on outcomes of various complaints handling, including improvement opportunities and improvement requests to enable the best possible member experience * Expand training opportunities and resources based on trends identified over time * Answer complex member inquiries beyond the scope of responsibility of the frontline agent teams. Be prepared to handle and manage member escalations as a result of their complaint - this could be in writing or verbally * May perform other duties as required What you'll need: * Experience in the build and establishment of new teams and functions * 3+ years of management experience * 5+ years of general customer service experience * Complaints or escalation management experience required * Proven track record of successful hiring, training, motivating, monitoring, and coaching teams of escalations and complaints management employees * Experience working within a multiple-product financial services environment (i.e., lending, deposits, credit cards, etc) * Excellent time and project management skills with the ability to build strong cross-functional relationships and work collaboratively * Strong relationship-building and management skills * Ability to work within all levels of an organization to influence change and prioritization of critical work * Excellent time and project management skills with the ability to build strong cross-functional relationships and work collaboratively * Ability to work effectively across all levels * Incredible problem solver and communicator Nice to have: * Bachelor or Associate Degree in a related field Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! Pay range: $118,400.00 - $203,500.00 Payment frequency: Annual This role is also eligible for a bonus, long term incentives and competitive benefits. More information about our employee benefits can be found in the link above. SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.