Facilities manager job description

American Airlines Center is one of the nation's top arenas. Since openings its doors in 2001, American Airlines Center has been setting the precedent for sporting and live entertainment events. Bringing in a variety of big name shows and housing both the Dallas Mavericks and the Dallas Stars. American Airlines Center serves more than 2 million guests during 200+ live events each year. We aim to provide genuine, memorable and innovative experiences to every single one of our guests and demand excellence and creativity in everything we do.
At American Airlines Center, we value our employees and what they bring to the company, but more importantly to the guest experience. We are seeking an experienced Facility Manager to plan, direct, manage, and coordinate all facility maintenance and improvements functions involving preventative maintenance, event maintenance, energy management and capital improvements. Assists Assistant Director of Operations in other responsibilities and duties as assigned.
Responsibilities
Supervisory Responsibilities

Directly supervises Maintenance and HVAC departments. Plans and prioritizes daily work flow for both departments with assistance from Maintenance Supervisor and Chief Engineer to provide necessary and requested repairs and maintenance in a timely efficient and cost effective manner. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include hiring and training employees; planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.
Essential Functions: include the following, other duties may be assigned
Develops and maintains a comprehensive maintenance program which will include training service team members and establishing an aggressive Preventative Maintenance Program Utilizes CMSS (EMAINT) system to include interpreting/prioritizing work orders, performing work requests and completing work orders per instruction Maintains all building systems including fire systems, card access, electrical power monitoring and control system, seating systems and movable seating risers, ice plant, food service equipment, event operations equipment within code and manufacturer specifications via the administration of the platforms for those systems Directs operations, maintenance and upgrades of all special systems areas such as heating, air conditioning, plumbing, mechanical and irrigation systems, and landscaping areas Plans and coordinates building improvement projects from concept to completion, including CapEx Coordinates operations and maintenance efforts to ensure efficient energy use and conservation Coordinates with municipal and state authorities to ensure compliance with local and state regulations and permit requirements Schedules, supervises and monitors related field contract and subcontracted personnel as needed to accomplish tasks Schedules, supervises and monitors maintenance and HVAC staff Inspects work to ensure compliance with customer specifications and approved procedures; implements and reviews equipment and supply purchases for work accomplishment Creates, forecasts and adheres to budget and financial analysis; coordinates Capital improvements plan Interfaces with internal and external customers ensuring effective communications regarding status and priority of work Manages all fleet vehicles, includes certifying staff for use on certain vehicles Reviews operational procedures and recommends changes to management Responds to emergency situations as needed or as expected by the clients and tenants Leads health and safety programs for the Operations Department Act as Operations MOD during events as required Other duties as assigned
Education / Qualifications
Bachelor's Degree preferred; in related field; Business Communications, Public Administration Minimum of 10 years related experience preferably in a large public facility, arena, complex Minimum of 5 years supervisory experience Bilingual preferred Must have computer skills including Microsoft Office Knowledge of OSHA and other environmental regulations Knowledge of general maintenance methods, operating requirements, and safety precautions related to facilities management Ability to establish a rapport with all levels of management, tenants, employees, contractors and the public
The qualified individual personifies our core values of I NTEGRITY, TEAMWORK, PASSION, and EXCELLENCE at all times
Physical Demands/Work Environment

Ability to work flexible shifts (evenings, weekends, holidays).
Position requires the ability to walk, use hands to handle or feel, stoop, kneel, crouch, crawl, reach with hands and arms, climb or balance;
Position requires the ability to lift and/or move up to 50 pounds;
Specific vision abilities required by this job include close vision, distance vision and depth perception.
Ability to respond on an immediate basis during normal business hours, after hours and on weekends via mobile phone is required/company phone allowance is provided on bi-weekly basis as compensation for this job requirement/employee must purchase mobile phone and service plan of their own choosing with responsibility for the repair and/or replacement of the phone.
Ability to drive a motor vehicle, forklift and electric cart
Employees with this phone access requirement are not restricted in their movement, location, and activities during off hours when they are not at work.
The noise level in the work environment is usually moderate, however, during events, the noise level may be loud;
Position is required to work in exposed wet and/or humid conditions;
Position is required to work near moving mechanical parts, high, precarious places, fumes or airborne particles, toxic or caustic chemicals, outside weather conditions, extreme cold, extreme heat and risk of electrical shock.
AMERICANS WITH DISABILITIES ACT - JOB ACCOMMODATION REQUESTS
Any individual who requests a job accommodation due to a physical or mental impairment will require a dialogue with Human Resources to determine if the individual can perform the essential duties of the job, with or without a reasonable accommodation. Medical documentation will be required to support any request for medical restrictions that impact job duties.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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Manages space allocation, office and equipment moves Manages associates engaged in the building, grounds and maintenance functions of the locations. Initiates and manages the Preventive Maintenance Programs of equipment and facilities. Ensures that Preventative Maintenance Programs are performed in a timely manner, and that all equipment is maintained and documented according to DOT regulations, OSHA, building codes, and company policy.

**ESSENTIAL DUTIES AND RESPONSIBILITIES** Include the following. Other duties may be assigned. Directs and prioritizes daily workload of facilities associates, including but not limited to painting, structural repairs, maintenance inspections, minor construction, electrical and HVAC projects, refrigeration maintenance, etc. Also responsible to direct workers engaged in ground maintenance activities such as mowing lawns, trimming hedges, removing weeds, raking and disposing of leaves and refuse, snow and ice removal, etc. Directs employees or outside contractors engaged in cleaning of the facility and janitorial services ( i.e. rug supplier, first-aid vendors, Test Kitchen cleaning); helps establish and monitors compliance to division and company programs. Responsible for maintaining and auditing division Emergency Response needs, to include fire and emergency evacuation drills, fire extinguisher program, security of facilities, OSHA compliance, etc. Requisitions tools, equipment, and supplies for facilities' maintenance needs; insures compliance to US Foods requisition processes and preferred/required vendors. Analyzes cost estimates, helps to source qualified contractors/vendors, and prepares and presents recommendations to VP of Operations when changes are required. Works in conjunction with Director of Operations to insure smooth working relationships and operational efficiencies between departments. Interacts with both Warehouse and Transportation supervisors and personnel, as well as other departments. Responsible to ensure clear communications and project timelines with all as needed.

**EDUCATION and/or EXPERIENCE** : elevant experience can be submitted in lieu of degree. At least one year of prior Facility Maintenance Supervision or Warehouse/Operations management required. Requires knowledge of HVAC, Ammonia Refrigeration systems, electrical systems and general plumbing, OSHA, HAACP, building codes, etc. Requires proficiency with Microsoft Office applications (Word, Outlook and Excel) Requires strong Interpersonal and communication skills for working cooperatively with individuals at all levels of the organization.

**LANGUAGE SKILLS** Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

**MATHEMATICAL SKILLS** Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

**REASONING ABILITY** Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

**PHYSICAL DEMANDS** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to use hands to finger, handle, or feel and talk or hear. The employee is required to reach with hands and arms. The employee must frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pound. Requires daily walking and travel between departments, as well as driving between the Area locations. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

**WORK ENVIRONMENT** Requires work in the office, warehouse, garage, and physical properties of the facilities. Must be ale to work in temperature extremes, including outside temperature changes and inclement weather conditions, to freezer and cooler and dock environments within the warehouse.

*****EOE** **Race/Color/Religion/Sex/Sexual** **Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status*****

San Francisco,California,United States

Corporate Functions

+ Relevant experience managing a portfolio of high-value or high-complexity assets including asset maintenance, repair, replacement, and operation.

+ Significant experience working with a global or national luxury retailer or luxury hospitality operation with a high focus on customer and employee experience.

+ Experience controlling the planning, budget, managing expenses priorities, and recommending and implementing changes to methods.

+ Available for domestic travel as required; plan for 25% with peaks and valleys as the business cycles.

**Description**

-Training a team of in-store operations employees to ensure that facilities related issues are reported accurately and completion of work order information is timely and accurate. -Building and maintaining effective partnerships with senior store leadership personnel to ensure alignment with store strategies and priorities. -Developing annual fleet review strategy for the market, in collaboration with internal teams, to ensure Preservation scope, prioritization, and budgeting needs are included. -Responsible for the overall performance of all Service Providers against established important metrics in your Market. -Coordinate the development of an annual budget in partnership with Finance. -Working on significant and unique issues where analysis of situations or data requires an evaluation of intangibles. -Exercising independent judgment in methods, techniques and evaluation criteria for obtaining results. Supervising performance metrics on a regular basis to ensure that productivity standards and Service Levels are achieved -Advancing major issues that could impact safety or business continuity to Senior Leadership.

**Education & Experience**

Post-secondary education and / or has worked for a number of years supporting Real Estate, Design, Engineering, Architecture, Construction Management, Facilities Management, Asset Management, and / or Operations Management.

**Additional Requirements**

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