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Facilities manager skills for your resume and career

Updated January 8, 2025
6 min read
Facilities manager example skills
Below we've compiled a list of the most critical facilities manager skills. We ranked the top skills for facilities managers based on the percentage of resumes they appeared on. For example, 9.7% of facilities manager resumes contained customer service as a skill. Continue reading to find out what skills a facilities manager needs to be successful in the workplace.

15 facilities manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how facilities managers use customer service:
  • Determine common and unique requirements, then standardize and document terms and procedures in standard operating procedures for uniform customer service.
  • Coordinated with the management team to improve cost savings while increasing efficiency, effectiveness, and productivity without compromising customer service.

2. Facility Maintenance

Here's how facilities managers use facility maintenance:
  • Demonstrated knowledge of project management, construction, building/facility maintenance and property management during multiple branch renovations and new branch construction.
  • Coordinate major facility maintenance and construction projects with the safety and occupational health office to ensure all safety factors are considered.

3. HVAC

Here's how facilities managers use hvac:
  • Developed and implemented preventive maintenance programs for food service equipment, HVAC systems and electrical distribution.
  • Designed and executed a detailed preventative maintenance schedule on all HVAC and refrigeration equipment.

4. Building Maintenance

Building maintenance means all duties necessary to keep a building livable and functional. It involves removing trash regularly, repairing broken items, and cleaning common areas.

Here's how facilities managers use building maintenance:
  • Maintained a positive, effective working relationship with base-building maintenance personnel and vendor leadership to coordinate efforts minimizing impact to operations.
  • Overlooked and created processes for building maintenance, incoming donations, community service workers, security awareness and fundraisers.

5. Real Estate

Real estate is land that has buildings on it. This kind of property consists of permanent improvements either natural or man-made, which include, houses, fences, bridges, water trees, and minerals. There are 4 types of real estate namely; residential real estate, commercial real estate, industrial real estate, and vacant land.

Here's how facilities managers use real estate:
  • Close new real estate deals by coordinating requirements; developing and negotiating contracts, and integrating contract requirements with business operations.
  • Provided comprehensive facility management services for assigned portfolio of buildings totaling 1.3 million square feet of mixed-use commercial Real Estate.

6. Preventative Maintenance

Here's how facilities managers use preventative maintenance:
  • Maintained accurate records with regard to annual inspection of equipment and general preventative maintenance including rotational work assignment and over-time allowances.
  • Oversee and direct maintenance personnel and workers engaged in equipment installation, facilities equipment repair, and preventative maintenance.

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7. OSHA

Here's how facilities managers use osha:
  • Checked regularly laboratories to make sure OSHA standards are properly implemented; performed mandatory evacuation of laboratories.
  • Ensured facility compliance with OSHA and other applicable safety standards by meeting all regulatory compliance requirements.

8. Project Management

Here's how facilities managers use project management:
  • Conducted routine building inspections and provided project management as required to ensure all work was scheduled and completed to quoted specifications.
  • Provided project management services for new site openings and closure of several facilities including oversight of design, construction and subcontractors.

9. Plumbing

Here's how facilities managers use plumbing:
  • Maintained optimal functioning of all the buildings systems including electrical, mechanical, plumbing and emergency generators.
  • Managed inventory for daily maintenance/repairs/functioning for HVAC, Plumbing, Electrical, Housekeeping and Hospitality.

10. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how facilities managers use oversight:
  • Full oversight and accountability for Country Club facility, including 215 members, tennis program implementation and promotion and facility marketing.
  • Administrated acquisition, planning and coordinated expansion and relocation projects including oversight of data center and call center location construction.

11. Safety Procedures

Safety procedures are a set of standardized procedures, that ensures minimal to no risk to people, resources, and the work environment. A company follows the step-by-step safety procedures as it they not only keep the customers and the employees safe, but also help in avoiding legal claims.

Here's how facilities managers use safety procedures:
  • Conducted high-stakes contract negotiations on a national level and managed corporate security and life safety procedures and performed energy audits.
  • Updated standard operating procedures, improved safety procedures, and implemented critical infrastructure updates in compliance with federal regulations.

12. Facilities Management

Facilities Management is a department that ensures all offices and workspace meet health, sanitation, and safety standards. This may include monitoring a building's infrastructure and exterior landscaping in addition to managing the lease of the property, scheduling repairs and regularly cleaning, and organizing any security forces required for the location.

Here's how facilities managers use facilities management:
  • Provided senior management, critical facilities space metric data and statics reports, leveraging information from our Global Facilities Management tool.
  • Monitored performance of facilities management contractors to ensure continuity and uniformity and that the agreed service levels were achieved.

13. CMMS

Here's how facilities managers use cmms:
  • Improved asset preservation and property sustainability by managing Computerized Maintenance Management Software (CMMS) system.
  • Maintained facility records and inventory files using a computerized maintenance management system (CMMS) application.

14. Capital Projects

A capital project is a long-term project carried out by professional teams to build, improve, maintain or develop a huge project that will help improve the asset of a city. This project involves a significant and constant flow of investments. A capital project can be new construction, the purchase of land or property, leasing a property, the renovation of an existing building, or the purchase of new equipment.

Here's how facilities managers use capital projects:
  • Executed annual Asset Management Assessment project to ensure capital projects were captured accurately and capital dollars were spent strategically.
  • Implement operational budget, capital projects and facilities maintenance supporting daily operations in a textile printing plant.

15. Customer Satisfaction

Here's how facilities managers use customer satisfaction:
  • Developed a customized order entry process to meet customer requirements resulting in improved accuracy, on-time delivery and customer satisfaction.
  • Enforced all company policies and procedures to promote quality and customer satisfaction along with a monthly inspection of every location.
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List of facilities manager skills to add to your resume

Facilities manager skills

The most important skills for a facilities manager resume and required skills for a facilities manager to have include:

  • Customer Service
  • Facility Maintenance
  • HVAC
  • Building Maintenance
  • Real Estate
  • Preventative Maintenance
  • OSHA
  • Project Management
  • Plumbing
  • Oversight
  • Safety Procedures
  • Facilities Management
  • CMMS
  • Capital Projects
  • Customer Satisfaction
  • Property Management
  • Safety Training
  • General Maintenance
  • Develop Team
  • Vendor Relationships
  • Service Contracts
  • Emergency Situations
  • Payroll
  • Facility Operations
  • Janitorial Services
  • Construction Projects
  • Safety Standards
  • Office Equipment
  • Capital Budgets
  • HR
  • Electrical Systems
  • Routine Maintenance
  • Direct Reports
  • Office Space
  • Safety Program
  • Building Systems
  • Space Planning
  • Square Foot Facility
  • Equipment Maintenance
  • Cost Savings
  • Facility Equipment
  • R
  • Security Systems
  • CPR
  • Bank Deposits
  • KPI
  • Grounds Maintenance
  • Snow Removal
  • Inventory Control

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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