What does a facility service associate do?
Facility service associates are skilled employees who are responsible for making sure that all store areas are clean such as bathrooms, break rooms, and water fountains. These associates are required to conduct preventive maintenance on all store equipment as well as ordering parts that are needed for repair. They must comply with company policies and procedures to maintain a safe and secure work environment while monitory for potential theft or security risks. Facility service associates must also notify the store manager about customer complaints, dissatisfaction, and procedure violations.
Facility service associate responsibilities
Here are examples of responsibilities from real facility service associate resumes:
- Manage all mail room shipping, receiving and distribution; company FedEx administrator.
- Manage building repair logs in addition to working with and disposing of HAZMAT materials.
- Labele all hazardous cleaning supply for safety protocols per OSHA requirements.
- Ensure the proper operation of systems in compliance with OSHA regulations and codes.
- Pick and pack customer orders and be able to troubleshoot problems to resolutions.
- Train and provide technical expertise to computer operators for power, HVAC, and fire.
- Maintain exit signs, plumbing fixtures, doors, hardware, windows, ceiling tiles and wall surfaces as needed.
- Install and maintain all network components, switches, patch panels, wiring and terminating all wiring to TIA/EIA-568 standards.
- Ensure security and save processing fees by researching, learning, setting-up, and launching direct deposit for company payroll.
- Accept calls from NBC/GE staff for a variety of services (electric, HVAC, carpenters, housekeeping, etc).
- Dispatch and trace payroll reports locally and nationally.
- Ensure that designate area meet established standards of cleanliness.
- Handle supervised facility repairs including minor electrical and plumbing repairs.
- Work independently for banks and office buildings maintaining facility cleanliness and organization.
- Establish maintenance/engineering department consisting of security system, preventative maintenance and emergency and CPR programs for the entire facility.
Facility service associate skills and personality traits
We calculated that 25% of Facility Service Associates are proficient in Cleanliness, Sales Floor, and Facility Maintenance. They’re also known for soft skills such as Customer-service skills, Dexterity, and Troubleshooting skills.
We break down the percentage of Facility Service Associates that have these skills listed on their resume here:
- Cleanliness, 25%
Worked independently for banks and office buildings maintaining facility cleanliness and organization.
- Sales Floor, 18%
Assist customers on the sales floor whenever possible and provide superior customer service by being courteous, knowledgeable, and professional.
- Facility Maintenance, 17%
Administered restroom and facility maintenance.
- Store Equipment, 5%
Performed preventative maintenance on all store equipment and completed minor repairs to facility and equipment as needed.
- OSHA, 5%
Ensured the proper operation of systems in compliance with OSHA regulations and codes.
- FSA, 5%
Promoted from FSA to Department Manager within 4 months.
Common skills that a facility service associate uses to do their job include "cleanliness," "sales floor," and "facility maintenance." You can find details on the most important facility service associate responsibilities below.
Customer-service skills. To carry out their duties, the most important skill for a facility service associate to have is customer-service skills. Their role and responsibilities require that "these workers interact with customers on a regular basis." Facility service associates often use customer-service skills in their day-to-day job, as shown by this real resume: "time management, project management, preventative repairs, facility oversight, safety awareness, hazmat awareness, and customer service. "
Dexterity. Another essential skill to perform facility service associate duties is dexterity. Facility service associates responsibilities require that "many repair and maintenance tasks, such as repairing small devices, connecting or attaching components, and using hand tools, require a steady hand and good hand–eye coordination." Facility service associates also use dexterity in their role according to a real resume snippet: "received hazmat and forklifts training- as well as various home improvement certifications"
Troubleshooting skills. facility service associates are also known for troubleshooting skills, which are critical to their duties. You can see how this skill relates to facility service associate responsibilities, because "workers find, diagnose, and repair problems." A facility service associate resume example shows how troubleshooting skills is used in the workplace: "repair small machines, install/repair plumbing, review nightly requirement for troubleshooting and maintain functionality of all floor machinery"
The three companies that hire the most facility service associates are:
- Columbia Care44 facility service associates jobs
- RH12 facility service associates jobs
- Goodwill Industries of the Inland Northwest7 facility service associates jobs
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Compare different facility service associates
Facility service associate vs. Handyman
A handyman can perform various repair and maintenance tasks involving electricity, carpentry, plumbing, and even appliance installation. Most handymen work independently, but they can also choose to be part of a company. Furthermore, a handyman must also discuss the extent of repairs to clients, even sharing insights on maintaining facilities in good condition. There are instances when a handyman may be required to work in a group setting, which requires an active line of communication and coordination.
There are some key differences in the responsibilities of each position. For example, facility service associate responsibilities require skills like "cleanliness," "sales floor," "facility maintenance," and "sprinklers." Meanwhile a typical handyman has skills in areas such as "customer service," "drywall repair," "caulking," and "light fixtures." This difference in skills reveals the differences in what each career does.
Handymen tend to make the most money working in the construction industry, where they earn an average salary of $51,528. In contrast, facility service associates make the biggest average salary, $36,066, in the telecommunication industry.On average, handymen reach similar levels of education than facility service associates. Handymen are 1.3% less likely to earn a Master's Degree and 0.0% more likely to graduate with a Doctoral Degree.Facility service associate vs. Groundskeeping maintenance
A Groundskeeping Maintenance Worker performs several skilled and semi-skilled tasks in grounds keeping and building trade areas. They maintain turf places, including weed control and Integrated Pest Management. They also cut and install window glass. These professionals replace broken pipes, replace gaskets, replace washers, replace faucets, flush sewer lines, and clean clogged drains. A Groundskeepipng Maintenance Worker must know how to operate hand equipment and power tools and identify and repair minor roof leaks.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that facility service associate responsibilities requires skills like "sales floor," "facility maintenance," "store equipment," and "osha." But a groundskeeping maintenance might use other skills in their typical duties, such as, "customer service," "grass," "perform routine maintenance," and "pet."
On average, groundskeeping maintenances earn a lower salary than facility service associates. Some industries support higher salaries in each profession. Interestingly enough, groundskeeping maintenances earn the most pay in the real estate industry with an average salary of $32,000. Whereas facility service associates have higher pay in the telecommunication industry, with an average salary of $36,066.groundskeeping maintenances earn similar levels of education than facility service associates in general. They're 2.3% less likely to graduate with a Master's Degree and 0.0% less likely to earn a Doctoral Degree.Facility service associate vs. Repair technician
A repair technician's role focuses on assessing the problem or damage of a device and implementing solutions for it to function again. Although the extent of a technician's tasks will depend on the device or industry of employment, most of it revolves around troubleshooting, providing technical support, installing and writing programs, detaching and re-attaching wirings, welding, and even thoroughly discussing problems and solutions to clients. Furthermore, there are instances when a repair technician must work in a team setting that requires coordination and communication.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a facility service associate is likely to be skilled in "cleanliness," "sales floor," "facility maintenance," and "sprinklers," while a typical repair technician is skilled in "customer service," "hand tools," "customer satisfaction," and "work ethic."
Repair technicians make a very good living in the manufacturing industry with an average annual salary of $49,974. On the other hand, facility service associates are paid the highest salary in the telecommunication industry, with average annual pay of $36,066.repair technicians typically earn similar educational levels compared to facility service associates. Specifically, they're 1.0% less likely to graduate with a Master's Degree, and 0.0% less likely to earn a Doctoral Degree.Facility service associate vs. Building engineer
The job of building engineers is to provide advice on design, installation, and maintenance of energy-efficient and cost-effective systems for all building services, including lighting, water, and air conditioning. These professionals are responsible for the distribution of water supply and electricity and resolving tenants' maintenance problems such as plumbing and electrical systems. Additional duties of the building engineers include conducting tests on systems, ensuring compliance with health and safety requirements, and liaising with construction professionals like surveyors and electricians.
Types of facility service associate
Updated January 8, 2025
