Service Coordinator jobs at Facility Solutions Group

The Service/Route Coordinator is a key member of the operations team, responsible for managing customer interactions, coordinating service schedules, optimizing routes, and supporting field operations. This role ensures efficiency and accuracy in scheduling, account management, and operational processes, contributing to an excellent customer experience. Specific Job Function: Customer Interaction & Support • Handle inbound and outbound customer calls with professionalism and empathy. • Greet and assist walk-in customers. • Resolve customer inquiries, concerns, and complaints efficiently. • Schedule service appointments/deliveries and follow-up communications. • Conduct outbound calls to generate revenue and promote services. Service/Route Coordination & Scheduling • Create and manage service tickets, preventive maintenance actions, and work orders. • Review service schedules and assign tasks to field service technicians. • Optimize routes for field service teams to ensure minimal travel time and maximum efficiency. • Adjust schedules as needed based on availability, emergencies, or cancellations. • Track service completion and follow up on open work orders. Process and review work orders to ensure accuracy and compliance. • Collaborate with field teams to resolve scheduling conflicts and operational issues. Assist field teams with support requests and maintain effective communication. Account & Equipment Management • Set up and maintain accurate customer records in the system. • Process customer cancellations and ensure proper documentation. Facilitate the collection of equipment after cancellations and update account statuses. • Coordinate the collection or replacement of rental equipment. Operational & Administrative Support • Monitor call volumes and identify support needs. • Assist with special projects and reporting as required. • Continuous Improvement & Training • Propose process improvements to enhance efficiency and customer satisfaction. • Contribute to team discussions to optimize operational workflows and identify improvement opportunities. • Participate in ongoing training and development initiatives. • Support special projects and initiatives as assigned by management. Qualifications: • High school diploma or equivalent required; Associate's or Bachelor's degree in Business Administration, Operations Management, or a related field (preferred). • Proficiency in IFS, Salesforce, or similar systems, with strong Microsoft Office Suite skills. • Excellent verbal and written communication for effective customer and team interactions. • Strong organizational skills, with the ability to multitask and prioritize in a fast-paced environment. • Proven problem-solving abilities to address scheduling and operational challenges. • Attention to detail and accuracy in managing records, invoices, and schedules. • Previous experience in customer service, route coordination, or operations (preferred). Competencies: To perform the job successfully, an individual should demonstrate the following competencies in this position: Resourcefulness Customer Focus Team Player Attention to Detail Integrity Organizational/Planning Communication Analytical Judgment/Decision Making #LI-AC2

Join Culligan by WaterCo as a Service/Route Coordinator! Are you an organized, customer-focused professional who thrives in a fast-paced environment? Do you enjoy problem solving and optimizing processes to improve efficiency? If so, Culligan by WaterCo is looking for a Service/Route Coordinator to join our team! At Culligan, we are passionate about providing top-quality water solutions to homes and businesses. As a member of our team, you will play a critical role in ensuring smooth operations, enhancing customer experiences, and supporting our field technicians. Pay: $21-$24/hour Why Join Culligan? Employees of Culligan receive a competitive benefits package and exclusive privileges, effective immediately, including: * Medical, Dental and Vision insurance * 401(K) retirement plan * Exclusive Culligan Product Discounts * Paid Time Off (PTO) What You'll Do: * Manage inbound and outbound customer calls, addressing inquiries and scheduling service appointments * Provide in-person customer support and assist with service-related questions * Optimize service schedules and assign routes to ensure efficiency for field technicians * Set up an maintain customer accounts * Track service completion and collaborate with field teams to resolve scheduling conflicts * Process invoices, work orders, and discounts to ensure accuracy and compliance * Support field teams with real-time coordination and communication * Monitor daily call volumes and propose process improvements What We're Looking for: * 1+ years of customer service experience, route coordination or operations (preferred) * High school diploma or GED, Associate's or Bachelor's degree in Business, Operations or related field (preferred) * Proficiency in Microsoft Word and Excel and experience with IFS, Salesforce or similar systems * Strong communication and organizational skills * Proven ability to problem-solve, prioritize tasks and adapt in a dynamic environment Equal Opportunity Statement: Decisions and criteria governing the employment relationship with all employees at Culligan by WaterCo are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender expression, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes. Culligan has over 80 years of experience in the design and distribution of water treatment systems for residential, commercial and industrial applications. We received the Good Housekeeping Seal and Consumer Digest "Best Buy" rating, plus the famous iconic "Hey Culligan Man" tagline. Culligan leads the industry in service, support and product innovation since introducing the first water softener in 1936 with over 800 dealers worldwide and offices in over 90 countries. The company is strong, profitable, and well-positioned in the market with focus on strategic growth initiatives. The business is expanding in previously under-serviced segments, growing revenue both domestically and abroad, and generating higher levels of profitability. For more information or to connect with our recruiting team, text "JOBS" to ************ Culligan by WaterCo is an Equal Opportunity Employer. #GEN

Join Culligan by WaterCo as a Service/Route Coordinator! Are you an organized, customer-focused professional who thrives in a fast-paced environment? Do you enjoy problem solving and optimizing processes to improve efficiency? If so, Culligan by WaterCo is looking for a Service/Route Coordinator to join our team! At Culligan, we are passionate about providing top-quality water solutions to homes and businesses. As a member of our team, you will play a critical role in ensuring smooth operations, enhancing customer experiences, and supporting our field technicians. Pay: $21-$24/hour Why Join Culligan? Employees of Culligan receive a competitive benefits package and exclusive privileges, effective immediately, including: Medical, Dental and Vision insurance 401(K) retirement plan Exclusive Culligan Product Discounts Paid Time Off (PTO) What You'll Do: Manage inbound and outbound customer calls, addressing inquiries and scheduling service appointments Provide in-person customer support and assist with service-related questions Optimize service schedules and assign routes to ensure efficiency for field technicians Set up an maintain customer accounts Track service completion and collaborate with field teams to resolve scheduling conflicts Process invoices, work orders, and discounts to ensure accuracy and compliance Support field teams with real-time coordination and communication Monitor daily call volumes and propose process improvements What We're Looking for: 1+ years of customer service experience, route coordination or operations (preferred) High school diploma or GED, Associate's or Bachelor's degree in Business, Operations or related field (preferred) Proficiency in Microsoft Word and Excel and experience with IFS, Salesforce or similar systems Strong communication and organizational skills Proven ability to problem-solve, prioritize tasks and adapt in a dynamic environment Equal Opportunity Statement: Decisions and criteria governing the employment relationship with all employees at Culligan by WaterCo are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender expression, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes. Culligan has over 80 years of experience in the design and distribution of water treatment systems for residential, commercial and industrial applications. We received the Good Housekeeping Seal and Consumer Digest “Best Buy” rating, plus the famous iconic “Hey Culligan Man” tagline. Culligan leads the industry in service, support and product innovation since introducing the first water softener in 1936 with over 800 dealers worldwide and offices in over 90 countries. The company is strong, profitable, and well-positioned in the market with focus on strategic growth initiatives. The business is expanding in previously under-serviced segments, growing revenue both domestically and abroad, and generating higher levels of profitability. For more information or to connect with our recruiting team, text "JOBS" to ************ Culligan by WaterCo is an Equal Opportunity Employer. #GEN

AIR FORCE ONE Ensures continuity in all critical client touch points between client and AFO. This position is focused on the accuracy and timeliness of client deliverables and scheduling technicians. QUALIFICATIONS: · High School Diploma or GED equivalent. · Dispatching / Service Coordinator experience required, or similar role. · Ability to pay keen attention to detail and communicate effectively with internal and external clients. · Computer Experience required. ESSENTIAL DUTIES & RESPONSIBILITIES: Answer incoming calls in a professional manner and provide information to the callers. Take messages and transfer calls. Enter Service calls into our SamPro Database Maintain client information Coordinate call for dispatch and communicate with technicians. Set up and manage electronic filing systems Operate office equipment - Phone, Copiers, Fax Machines Maintain scheduling and Outlook calendars Complete forms in accordance with company procedures. Monitors and reviews service calls and PM activity (daily, weekly, monthly) Issues Purchase orders and organize technicians' parts for pick up or staging. Coordinates all EFM tools (electronic facility management) SAMPro Client web-based systems (tracking, updates, submissions etc. Other duties as assigned DESIRED COMPUTER/SOFTWARE KNOWLEDGE: Microsoft Word (Beginner) Microsoft Excel (Beginner) Microsoft Outlook Microsoft Access Microsoft Teams Microsoft Sharepoint Accounting Software (SamPro, QuickBooks, Peachtree, Great Plains, etc.) Customer Relationship Management (CRM) software Dispatching Software PHYSICAL ACTIVITIES AND ENVIRONMENT: The following physical activities described are representation of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations. While performing the functions of this job, the associate is continuously required to talk or hear; frequently required to sit; and occasionally required to stand, walk, use hands to type, handle or feel, reach with hands or arms. The associate will also be required to drive on a frequent basis. The associate must occasionally lift and/or move up to 25 pounds. The noise level in the work environment is usually moderate. THE AFO ASSOCIATE: Without exception, every associate at Air Force One will have Integrity, Humility, be Intelligent and Hungry. Integrity means being honest in every interaction and working tirelessly to keep our promises. Humility is the opposite of arrogance. It is the badge of self-confidence and empathy for others. Intelligence is both emotional and intellectual. Our associates are excellent communicators, critical thinkers, display mental curiosity and a commitment to lifelong learning. Hunger is in the heart of champions. It is the will to win, the passion to overcome obstacles and the ability to savor success. Additionally, Air Force One associates believe in and celebrate AFO's Founding Principles of Personal Ownership, One Team, and Serving Others. Air Force One associates should demonstrate Professionalism and Quality Performance in their behavior at all times with fellow associates, customers, vendors, and the general public. $22 - $25 +/hour

Job Description AIR FORCE ONE Ensures continuity in all critical client touch points between client and AFO. This position is focused on the accuracy and timeliness of client deliverables and scheduling technicians. QUALIFICATIONS: · High School Diploma or GED equivalent. · Dispatching / Service Coordinator experience required, or similar role. · Ability to pay keen attention to detail and communicate effectively with internal and external clients. · Computer Experience required. ESSENTIAL DUTIES & RESPONSIBILITIES: Answer incoming calls in a professional manner and provide information to the callers. Take messages and transfer calls. Enter Service calls into our SamPro Database Maintain client information Coordinate call for dispatch and communicate with technicians. Set up and manage electronic filing systems Operate office equipment - Phone, Copiers, Fax Machines Maintain scheduling and Outlook calendars Complete forms in accordance with company procedures. Monitors and reviews service calls and PM activity (daily, weekly, monthly) Issues Purchase orders and organize technicians' parts for pick up or staging. Coordinates all EFM tools (electronic facility management) SAMPro Client web-based systems (tracking, updates, submissions etc. Other duties as assigned DESIRED COMPUTER/SOFTWARE KNOWLEDGE: Microsoft Word (Beginner) Microsoft Excel (Beginner) Microsoft Outlook Microsoft Access Microsoft Teams Microsoft Sharepoint Accounting Software (SamPro, QuickBooks, Peachtree, Great Plains, etc.) Customer Relationship Management (CRM) software Dispatching Software PHYSICAL ACTIVITIES AND ENVIRONMENT: The following physical activities described are representation of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations. While performing the functions of this job, the associate is continuously required to talk or hear; frequently required to sit; and occasionally required to stand, walk, use hands to type, handle or feel, reach with hands or arms. The associate will also be required to drive on a frequent basis. The associate must occasionally lift and/or move up to 25 pounds. The noise level in the work environment is usually moderate. THE AFO ASSOCIATE: Without exception, every associate at Air Force One will have Integrity, Humility, be Intelligent and Hungry. Integrity means being honest in every interaction and working tirelessly to keep our promises. Humility is the opposite of arrogance. It is the badge of self-confidence and empathy for others. Intelligence is both emotional and intellectual. Our associates are excellent communicators, critical thinkers, display mental curiosity and a commitment to lifelong learning. Hunger is in the heart of champions. It is the will to win, the passion to overcome obstacles and the ability to savor success. Additionally, Air Force One associates believe in and celebrate AFO's Founding Principles of Personal Ownership, One Team, and Serving Others. Air Force One associates should demonstrate Professionalism and Quality Performance in their behavior at all times with fellow associates, customers, vendors, and the general public. $22 - $25 +/hour Powered by JazzHR VxWmGGZzGF

BGIS is currently seeking a Facility Services Coordinator to join the team in Denver, CO. (Onsite) BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes, and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses. Facility Technical knowledge Meet and greet clients and visitors Act as the first point of contact for all incoming phone queries, managing requests and room bookings as part of the virtual service center model including lodging work requests using the internal system. Assist the internal site management team acting as the conduit for client requests as well as other requests as required Assist with visitor/contractor escorts and instructing and supervising as required. Manage the collection and distribution of internal and external mail & courier deliveries. Manage the delivery of consumables throughout the refresh areas. Support in the provision of building access cards to staff and contractors. Supporting in meeting room requirements (ex. room reconfigurations & catering provisions). Administration duties as required. Invoicing receipting and reconciliation. Data entry & records management. Work Order management. Maintain distribution lists. Other duties include: Submit and monitor work orders with landlord Process Fedex packages Preform 1 tier support for printer and plotter issues Perform scheduled PM checks of First Aid Kits, AED's and Fire Extinguishers Experience/Qualifications: HSE policies and procedures are met and maintained by all stakeholders. Strong demonstrated experience working in a Customer Service Center environment Demonstrated understanding of customer service principles Demonstrated experience working with internal and external stakeholders at varying levels of an organization Strong demonstrated professional telephone manner -listening, questioning, empathy, clear client outcome and professionalism Demonstrated attention for detail and grammar Proficient in relevant computer software Word, Excel, Outlook (or related program) and Internet access; Good key board skills, speed and accuracy Able to respond quickly to change and adopt a flexible/ innovative approach to problems and opportunities. Visit us online at ******************************** for more information. Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement. The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training. BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who the source of our strength has always been. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence. This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity. Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind. The salary range for this non-exempt position in the US is $24.50-$26.50 an hour. A candidate's salary offer is determined by various factors including, but not limited to, relevant work experience, knowledge, skills, abilities, education, certifications, licenses, and location. BGIS offers a comprehensive benefits package including medical, dental, vision, prescription coverage, health savings account, flexible spending account (both healthcare and dependent), 401(k) with a Company match, Paid Time Off, paid company holidays, short term and long-term disability, life insurance, employee assistance program, tuition reimbursement, paid parental leave, gym membership discount and team member referral bonus. Our dedication to the principle of pay equity is steadfast. We believe in equal pay for work of equal value. #LI-JV1

BGIS is currently seeking a Facility Services Coordinator to join the team in San Jose, CA. BGIS is a leading provider of integrated facility management, project management, energy & sustainability, and real estate services. With a team of over 7,000 globally, we inspire better business performance by creating optimized, client-focused environments. Join us to make an impact in a collaborative, innovative workplace. The Facility Services Coordinator handles daily customer communication, administrative tasks, and work coordination, ensuring smooth delivery of services, acting as a liaison between customers, internal teams, subcontracted vendors and local utilities to maintain positive relationships and meet account goals. The position provides support with tracking work orders, planning and scheduling work activities in alignment with the client scope of work and manages data, schedules meetings, prepares reports and tracks progress with identified key performance indicators. The Facility Services Coordinator demonstrates BGIS values in communications with clients and other team members. Key Duties and Responsibilities Communication Focus Interact daily with clients via phone, email, and meetings to address inquiries, provide updates, and manage expectations. Contribute to consistent quality and timely delivery of services meeting or exceeding client expectations. Assist with coordinating planning, tracking progress, and ensuring timely completion of deliverables. Partner with internal teams leveraging subject matter expertise to ensure customer questions are answered in a timely and quality manner. Follow standard operating procedures for customer complaint handling and escalate for advanced troubleshooting as needed. Maintain confidential client account information and other sensitive data. Conduct work in a professional manner. Contribute to the completion of other key initiatives as assigned. Quality Assurance and Account Coordination Determine if calls/work orders meet the established standards and remain compliant according to company policies. Provide information for tracking scorecards. Maintain reports as requested measuring key performance indicators for accounts. Evaluate quality of services delivered, identify trends or issues that may impact customer satisfaction, highlight potential internal training opportunities. Verify appropriate communication tools utilized by team members adhering to company policies and procedures meeting regulatory compliance standards. Identify and report process improvement opportunities. Share suggestions with business leaders to correct, simplify, and/or enhance work process procedures. Develop and maintain a thorough knowledge of clients, products, services, policies, and procedures. Ensure all internal procedures and external regulations are followed for safety, health and environment. Plan, schedule and coordinate short-term and long-term work activities including creation of maps and paths of travel for each building by floor. Arrange access to buildings with the business units, vendors, and security to perform the work. Quality Assurance and Account Coordination Determine if calls/work orders meet the established standards and remain compliant according to company policies. Provide information for tracking scorecards. Maintain reports as requested measuring key performance indicators for accounts. Evaluate quality of services delivered, identify trends or issues that may impact customer satisfaction, highlight potential internal training opportunities. Verify appropriate communication tools utilized by team members adhering to company policies and procedures meeting regulatory compliance standards. Identify and report process improvement opportunities. Share suggestions with business leaders to correct, simplify, and/or enhance work process procedures. Develop and maintain a thorough knowledge of clients, products, services, policies, and procedures. Ensure all internal procedures and external regulations are followed for safety, health and environment. Plan, schedule and coordinate short-term and long-term work activities including creation of maps and paths of travel for each building by floor. Arrange access to buildings with the business units, vendors, and security to perform the work. Knowledge & Skills: High School Diploma or equivalent. Additional education or Associate's Degree a plus. Minimum of 2 years of job-related experience supporting customer quality work. Experience in a mission-critical environment, such as data centers, hospitals, or electrical power generation facilities preferred. Communications proficiency (both verbal and written) including proper grammar, spelling and punctuation. Clear and effective communication skills. Strong customer service orientation and demonstrated customer service skills. Ability to learn new processes, tools, and other relevant information quickly and to apply learning to the job. Comfortable working in a fast-paced, large campus environment with ability to apply various client specific business processes to individual service request situations. Skilled in gathering information, accurately assessing issues, and assigning levels of priority. Effective probing and problem-solving skills. Excellent organizational, coordination, and documentation skills with the ability to multi-task and meet deadlines. Creative, self-starter with critical thinking skills and ability to work both independently and contribute to the team. Professional appearance, communication style and disposition. Proficiency in computer applications including Microsoft Office and strong keyboarding skills. Physical Demands & Work Environment: To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions, absent undue hardship. Cognitive skills required to work in a fast-paced environment including ability to maintain focus, communicate clearly and concisely, respond quickly to requests, follow established processes and ability to complete tasks within targeted time frame to consistently meet client expectations. Current valid driver's license and ability to provide personal transportation for meetings and job visits away from the office with reimbursement. Visit bgis.com/us/careers to apply and learn more. Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement. The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training. BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who the source of our strength has always been. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence. This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity. Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind. The salary range for this exempt position in the US is $25/hr - $27/hr. A candidate's salary offer is determined by various factors including, but not limited to, relevant work experience, knowledge, skills, abilities, education, certifications, licenses, and location. BGIS offers a comprehensive benefits package including medical, dental, vision, prescription coverage, health savings account, flexible spending account (both healthcare and dependent), 401(k) with a Company match, Paid Time Off, paid company holidays, short term and long-term disability, life insurance, employee assistance program, tuition reimbursement, paid parental leave, gym membership discount and team member referral bonus. Our dedication to the principle of pay equity is steadfast. We believe in equal pay for work of equal value. #LI-JV1

BGIS is currently seeking a Facility Services Coordinator to join the team in San Jose, CA. BGIS is a leading provider of integrated facility management, project management, energy & sustainability, and real estate services. With a team of over 7,000 globally, we inspire better business performance by creating optimized, client-focused environments. Join us to make an impact in a collaborative, innovative workplace. The Facility Services Coordinator handles daily customer communication, administrative tasks, and work coordination, ensuring smooth delivery of services, acting as a liaison between customers, internal teams, subcontracted vendors and local utilities to maintain positive relationships and meet account goals. The position provides support with tracking work orders, planning and scheduling work activities in alignment with the client scope of work and manages data, schedules meetings, prepares reports and tracks progress with identified key performance indicators. The Facility Services Coordinator demonstrates BGIS values in communications with clients and other team members. Key Duties and Responsibilities Communication Focus Interact daily with clients via phone, email, and meetings to address inquiries, provide updates, and manage expectations. Contribute to consistent quality and timely delivery of services meeting or exceeding client expectations. Assist with coordinating planning, tracking progress, and ensuring timely completion of deliverables. Partner with internal teams leveraging subject matter expertise to ensure customer questions are answered in a timely and quality manner. Follow standard operating procedures for customer complaint handling and escalate for advanced troubleshooting as needed. Maintain confidential client account information and other sensitive data. Conduct work in a professional manner. Contribute to the completion of other key initiatives as assigned. Quality Assurance and Account Coordination Determine if calls/work orders meet the established standards and remain compliant according to company policies. Provide information for tracking scorecards. Maintain reports as requested measuring key performance indicators for accounts. Evaluate quality of services delivered, identify trends or issues that may impact customer satisfaction, highlight potential internal training opportunities. Verify appropriate communication tools utilized by team members adhering to company policies and procedures meeting regulatory compliance standards. Identify and report process improvement opportunities. Share suggestions with business leaders to correct, simplify, and/or enhance work process procedures. Develop and maintain a thorough knowledge of clients, products, services, policies, and procedures. Ensure all internal procedures and external regulations are followed for safety, health and environment. Plan, schedule and coordinate short-term and long-term work activities including creation of maps and paths of travel for each building by floor. Arrange access to buildings with the business units, vendors, and security to perform the work. Quality Assurance and Account Coordination Determine if calls/work orders meet the established standards and remain compliant according to company policies. Provide information for tracking scorecards. Maintain reports as requested measuring key performance indicators for accounts. Evaluate quality of services delivered, identify trends or issues that may impact customer satisfaction, highlight potential internal training opportunities. Verify appropriate communication tools utilized by team members adhering to company policies and procedures meeting regulatory compliance standards. Identify and report process improvement opportunities. Share suggestions with business leaders to correct, simplify, and/or enhance work process procedures. Develop and maintain a thorough knowledge of clients, products, services, policies, and procedures. Ensure all internal procedures and external regulations are followed for safety, health and environment. Plan, schedule and coordinate short-term and long-term work activities including creation of maps and paths of travel for each building by floor. Arrange access to buildings with the business units, vendors, and security to perform the work. Knowledge & Skills: High School Diploma or equivalent. Additional education or Associate's Degree a plus. Minimum of 2 years of job-related experience supporting customer quality work. Experience in a mission-critical environment, such as data centers, hospitals, or electrical power generation facilities preferred. Communications proficiency (both verbal and written) including proper grammar, spelling and punctuation. Clear and effective communication skills. Strong customer service orientation and demonstrated customer service skills. Ability to learn new processes, tools, and other relevant information quickly and to apply learning to the job. Comfortable working in a fast-paced, large campus environment with ability to apply various client specific business processes to individual service request situations. Skilled in gathering information, accurately assessing issues, and assigning levels of priority. Effective probing and problem-solving skills. Excellent organizational, coordination, and documentation skills with the ability to multi-task and meet deadlines. Creative, self-starter with critical thinking skills and ability to work both independently and contribute to the team. Professional appearance, communication style and disposition. Proficiency in computer applications including Microsoft Office and strong keyboarding skills. Physical Demands & Work Environment: To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions, absent undue hardship. Cognitive skills required to work in a fast-paced environment including ability to maintain focus, communicate clearly and concisely, respond quickly to requests, follow established processes and ability to complete tasks within targeted time frame to consistently meet client expectations. Current valid driver's license and ability to provide personal transportation for meetings and job visits away from the office with reimbursement. Visit bgis.com/us/careers to apply and learn more. Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement. The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training. BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who the source of our strength has always been. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence. This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity. Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind. The salary range for this exempt position in the US is $25/hr - $27/hr. A candidate's salary offer is determined by various factors including, but not limited to, relevant work experience, knowledge, skills, abilities, education, certifications, licenses, and location. BGIS offers a comprehensive benefits package including medical, dental, vision, prescription coverage, health savings account, flexible spending account (both healthcare and dependent), 401(k) with a Company match, Paid Time Off, paid company holidays, short term and long-term disability, life insurance, employee assistance program, tuition reimbursement, paid parental leave, gym membership discount and team member referral bonus. Our dedication to the principle of pay equity is steadfast. We believe in equal pay for work of equal value. #LI-JV1

With 100 years of success, Nixon Power Services is proud to be the world's largest distributor of Rehlko Power generators (formerly Kohler Power). We operate in an environment where flexibility and a willingness to embrace new responsibilities keep each day exciting. We value team members who are passionate, grounded, and possess a "can-do" attitude, all while delivering exceptional service to our customers. We are currently looking for an energetic self-starter to join the team as a Service Coordinator in our Charlotte, NC location. In this role, you will support the Service department by scheduling and tracking service work, as well as dispatching Technicians within your assigned territory. The ideal candidate is detail-oriented, highly organized, and thrives in a collaborative environment. We're looking for someone who is eager to learn and grow, demonstrates sound judgement, and excels in managing multiple responsibilities effectively. What you'll be doing: * Interact with customers to schedule service calls and maintain service job quotes. * Schedule, dispatch, and track status of technicians. * Open and update work orders. * Responsible for service job quotes * Collect, review, and process Tech generated documentation including Field Service Reports, Technician time, expenses, parts requests, and Requests for Quotes. * Collaborate with internal departments to support Technicians and their needs to complete service orders. * Other duties as assigned. What we're looking for: * Minimum 3-5 years of experience in customer facing positions * Proficient in Microsoft Office Suite of programs. * Strong communication skills both written and verbal. * Exceptional customer service skills. * Strong organizational skills. * Ability to multi-task, prioritize, and manage time effectively with strong attention to detail. What's in it for you? * Competitive compensation package * Full Benefits: Medical, Vision, Dental, and more! * Paid Time Off * 401(k) matching * Opportunity to get in with an industry leading organization * Team-oriented culture

With 100 years of success, Nixon Power Services is proud to be the world's largest distributor of Rehlko Power generators (formerly Kohler Power). We operate in an environment where flexibility and a willingness to embrace new responsibilities keep each day exciting. We value team members who are passionate, grounded, and possess a “can-do” attitude, all while delivering exceptional service to our customers.

Job Description With 100 years of success, Nixon Power Services is proud to be the world's largest distributor of Rehlko Power generators (formerly Kohler Power). We operate in an environment where flexibility and a willingness to embrace new responsibilities keep each day exciting. We value team members who are passionate, grounded, and possess a “can-do” attitude, all while delivering exceptional service to our customers. We are currently looking for an energetic self-starter to join the team as a Service Coordinator in our Charlotte, NC location. In this role, you will support the Service department by scheduling and tracking service work, as well as dispatching Technicians within your assigned territory. The ideal candidate is detail-oriented, highly organized, and thrives in a collaborative environment. We're looking for someone who is eager to learn and grow, demonstrates sound judgement, and excels in managing multiple responsibilities effectively. What you'll be doing: Interact with customers to schedule service calls and maintain service job quotes. Schedule, dispatch, and track status of technicians. Open and update work orders. Responsible for service job quotes Collect, review, and process Tech generated documentation including Field Service Reports, Technician time, expenses, parts requests, and Requests for Quotes. Collaborate with internal departments to support Technicians and their needs to complete service orders. Other duties as assigned. What we're looking for: Minimum 3-5 years of experience in customer facing positions Proficient in Microsoft Office Suite of programs. Strong communication skills both written and verbal. Exceptional customer service skills. Strong organizational skills. Ability to multi-task, prioritize, and manage time effectively with strong attention to detail. What's in it for you? Competitive compensation package Full Benefits: Medical, Vision, Dental, and more! Paid Time Off 401(k) matching Opportunity to get in with an industry leading organization Team-oriented culture

Rexel USA is one of the largest distributors of electrical products, data communication, and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S. it's We are looking for a Services Coordinator to join our Rexel team in Solon, OH! Summary: The Automation Services Coordinator is responsible for managing low-complexity services projects by generating quotations, placing orders, handling customer material, coordinating logistics, tracking shipments and billing the customer correctly. Act as a liaison between the customer(s), supplier(s) and internal stakeholders as required throughout projects, providing clear and timely communications. Customers' key day-to-day contact for certain portions of the Industrial Services offer, which may include, but is not limited to, Remanufacturing/ Repairs, Field Labor engagements, Training and Contracts. What You'll Do: * Create quotes for customer inquiries received by telephone, e-mail and fax for Rexel Industrial services. Converts quotes to orders as needed * Create purchase orders for buy/ resell and services and process with Rockwell Automation * Support outside sales personnel and product managers for Rockwell Automation services * Process Rexel Industrial services quotations and provide continuous follow up throughout the completion of the customer's purchasing cycle * Provide pre-sale and post-sale support for different types of Rexel and supplier support contracts * Provide support as needed for in-person fee based training classes, including coordination of class schedules, marketing, and class logistics * Achieve and maintain technical capabilities at required levels, attend customer seminars, schools and special promotions and participates in sales meetings, vendor seminars and training schools to enhance and maintain personal and product knowledge * Other duties as assigned Job Duties Disclaimer: The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA. Qualifications What You'll Need * Equivalent experience in the industry with a strong sales background will be given serious consideration * Experience in Inside Sales, Customer Service, Warehouse * High School or GED - Required * Other - Preferred * * Two-year technical degree or more preferred Knowledge, Skills & Abilities * Customer oriented and motivated with excellent communication, organization, and problem-solving skills * Ability to prioritize and manage multiple tasks and deadlines * Strong leadership and organizational skills * Excellent negotiation skills, interpersonal skills and ability to drive decisions with influence * Knowledge of the Services offer is essential * Ability to exhibit a positive, friendly and helpful attitude with customers and to be sensitive to their needs * Able to meet deadlines * Excellent attendance record required * Able to work overtime as needed Additional Information Physical Demands: * Sit: Must be able to remain in a stationary position - Constantly - at least 51% * Walk: Must be able to move about inside/outside office or work location - Frequently - 21% to 50% * Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly - at least 51% * Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - Occasionally - up to 20% * Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - Occasionally - up to 20% * Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Constantly - at least 51% Weight and Force Demands: * Up to 10 pounds - Occasionally - up to 20% * Up to 25 pounds - Occasionally - up to 20% * Up to 50 pounds - Occasionally - up to 20% Working Environment: * Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Occasionally - up to 20% * Exposed to electrical hazards; risk of electrical shock - Occasionally - up to 20% * Handles or works with potentially dangerous equipment - Occasionally - up to 20% * Travels to offsite locations - Occasionally - up to 20% Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law. Our Benefits Include: * Medical, Dental, and Vision Insurance * Life Insurance * Short-Term and Long-Term Disability Insurance * 401K with Employer Match * Paid vacation and sick time * Paid company holidays plus flexible personal days per year * Tuition Reimbursement * Health & Wellness Programs * Flexible Spending Accounts * HSA Accounts * Commuter Transit Benefits * Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few. * Employee Discount Programs * Professional Training & Development Programs * Career Advancement Opportunities - We like to promote from within Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce. Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.

Join a USA Today Top Workplace! Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufactures of precision machined parts in the United States. Our mission is to help manufacturers maintain a competitive advantage in the world economy by improving productivity. Morris South is a division of Morris Group, Inc. We supply CNC machine tools, tooling, accessories, software, automation, and more to manufacturers of precision machined parts. Our customer base is located in the southeast U.S. We serve manufacturers in Alabama, Arkansas, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, Virginia and the Florida panhandle. Our mission is to help manufacturers from all industry sectors achieve and maintain a competitive advantage by improving productivity. We help you make better parts, less expensively. Job Responsibilities: As our Service Coordinator, you'll be the engine that keeps our service operations running smoothly. In this fast-paced, customer-focused role, you'll work side-by-side with our Service Manager and Technicians to ensure top-tier service and customer satisfaction. If you're a natural organizer with strong communication skills and a passion for customer service, this is your opportunity to make an immediate impact. What You Will Contribute: Work directly with customers and internal service staff to schedule Technicians based on incoming requests. Ensure completion of Service Appointment reports and work with the appropriate internal team when information is needed. Provide stellar customer service across our internal and external customer base. Process part requests for service calls, installations and alignment kits using our internal systems (i.e. Salesforce) Prepare quotes for various types of incoming requests. Act as a backup within the department when necessary for various scheduling and follow-up tasks. Review monthly reporting for accuracy and allocate charges to appropriate accounts Work with service managers to research and prepare estimates for rebuilds, track the rebuild through the process and schedule accordingly. Coordination and tracking of machine work being done in remote locations and bill out accordingly Assist with the creation and updating of service dashboards for various reporting functions. Track location and coordinate the status of service alignment kits when required Revise and update status of Service Appointments in SF and ERP Other Functions: Perform related duties as required The duties listed above are intended only as illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position. Qualifications & Competencies: 2-4 years of industry experience or related customer service experience Previous administrative experience preferred Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel Excellent customer service and problem-solving skills Ability to work well under deadlines and to multitask Excellent verbal and written communication skills Excellent critical thinking and problem-solving skills Knowledge of basic accounting functions What's in it for You: We take great pride in our employees and offer a variety of benefits that allow our employees to be successful inside and outside of work: Competitive starting salary Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance 3+ Weeks' Vacation to Start 10 Company Paid Holidays 401(k) retirement plan with company contribution Tuition reimbursement Employee appreciation events and perks Employee Assistance Program Mental and physical requirements: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be highly mobile, able to access all areas of the premises. Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects. Ability to sit for prolonged periods of time. Able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 50 lbs. with assistance from equipment or other employees. Ability to frequently use hands and arms. Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Ability to keep their composure with the public and co-workers in everyday, stressful situations. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. Requisition # 1360B

Full-time Description The Memory Care Coordinator is responsible for oversight of the memory care neighborhood including monitoring, training, and coordinating the programming and care services for the memory care neighborhood. Essential Responsibilities: Protects resident protected health information (PHI) and adheres to Community confidentiality agreement. Holds team members accountable to exemplifying core values and appropriately addresses behavioral issues as needed. Knowledge and understanding of state regulations and Company policies and procedures, ensuring compliance with both, as it relates to responsibilities. Actively and appropriately participates in state surveys and if necessary, assists with the development and implementation of the Plan of Correction. Purchases needed supplies within the Health Services Budget and documents on Budget Spend-Down Sheet. Purchasing within budget utilizing the expense management tools (budget spend-down sheet) Communicates budget status weekly at designated stand-up meetings to include expenses, staffing hours, overtime, and agency projections/use. Maintains strict confidentiality of all known sensitive information to include residents, staff, and community operations. Attends and participates in the Daily Stand-up Meeting · Available by phone 24/7 and makes appropriate arrangements, when not available Leads and/or participates in investigations and documentation as needed. Participates on the marketing team and helps promote the Community through positive relationships with outside agencies and local organizations. Responds to, leads when necessary, and carries out responsibilities during emergencies/disasters per the Community's Emergency/Disaster Plan. · Participate in monthly all staff meetings and conducts in-services under direction of HSD. · Adheres to and conveys the community's philosophy of maintaining elements of resident directed care, individualized service and engagement plans and encouraging independence and engagement. · Is an active member of the leadership team and works collaboratively with the team including the Intergenerational Montessori Director (IMD). Recruits, hires, orients, trains, supervises, schedules and manages all MC medication assistants and care partners. Acts as a supervisor to the memory care health services team and ensures policies are procedures are followed. Ensure completion of orientation and skills checklist. Responsible for the performance of Health Services Staff in MC providing ongoing feedback and coaching/counseling when appropriate to include leading or participating in employee terminations as necessary. Schedules & ensure sufficient staffing of care partners & medication assistant according to/in compliance with the staffing budget and the needs of the residents Covers call-ins and tracks attendance of health services staff. Notify the Health Services Director and Executive Director when staffing budget is not sufficient to meet residents' needs to evaluate need for increase. Fulfils role of medication assistant, care partner or help with resident care as necessary. Regularly visits the Community during all shifts to build relationships and encourage employee engagement, supervision, and address performance concerns. Use staffing agencies only with approval of ED & Ownership Group, on a limited time basis. Receives pre-approval from the Executive Director and reports on Agency use weekly to include use and projections. Reviews and confirms invoices. Collaborating with residents and those involved with their care to develop Individualized Care Plans under the direction of HSD. Takes ownership of the memory care neighborhood helping to ensure the neighborhood runs smoothly, with a positive work environment with high satisfaction and low employee turnover. Helps ensure regulatory compliance including survey readiness and appropriate responses to state inspections. Works in collaboration with the community Director of Health Services and Executive Director to plan and assign work duties and assignments for the health services staff. Monitors the day-to-day work provided by the health services staff; supervising, critiquing, suggesting, and educating the staff on proper work standards. Routinely audits resident charts to ensure accurate service plans and postings are current and paperwork is complete and filed correctly. Coordinates the resident's move-in (including paperwork with the Director of Health Services) and orients new residents and families to the memory care neighborhood. Facilitates and coordinates the move-out process for all residents who are moving out from the memory care neighborhood. This includes assisting the resident, family, and other healthcare providers to make this transition as easy as possible. Monitors and implements the service plan process, including the alert charting. This includes updating service plans on a routine and timely basis, scheduling and facilitating service plan meetings 6 months after move in or when needed with residents, employees, and families. Routinely monitors the process to develop new and better ideas for the delivery of services and satisfaction of the residents. Listens to residents, family members, the care team and others for continued improvement and innovation. Works towards resident and legally authorized representatives high satisfaction. Monitors the delivery of services during all shifts by scheduling routine monthly visits to the late evening and night shift health services team. · Work directly with contracted pharmacy to ensure contracted services are promptly and appropriately provided. Report contract discrepancies to Health Services Director & Executive Director as appropriate. · Coordinate physician orders and assist with pharmacy orders, when necessary. Assists and helps facilitate the monthly memory care neighborhood staff meetings. Organizes and assists with developing meetings with the memory care resident/family council. Organizes and assists with facilitating the monthly Alzheimer's Support groups. Monitors and coordinates the housekeeping duties with the housekeeping department as needed. Properly utilizes the software systems and devices used by the Community. · Follow infection control procedures, as established by the community. Wash hands after caring for a resident. · Report all incidents/accidents, regardless of how minor, to the Health Services Director as soon as possible. Follow mandatory abuse reporting and assist the Director of Health Services in investigations. Immediately report emergencies or potential liabilities to the Director of Health Services. · Report all hazardous conditions and equipment to the Health Services Director or Executive Director. · Participate in all shift huddle meetings immediately after incidents or when requested. · Communicate complaints, suggestions and concerns to the shift supervisors, Director of Health Services, Executive Director or in suggestion box. · Possess the ability to deal tactfully with employees, residents, family members, visitors, and the general public. Must have patience, tact, cheerful disposition and enthusiasm, as well as be willing to handle residents based on whatever maturity level they are currently functioning. · Supervises, motivates, and evaluates the care staff to ensure that the highest quality of service is provided for residents. · To perform other duties that may be set forth by the Owners or specified by the Executive Director or, completing all assigned duties which may change from time to time according to resident's needs, staffing levels and working circumstances. · Coordinates with AD & IMD to plan, organize and implement resident activities that reflect the interests of the residents in cooperation with appropriate resident support groups and community departments in conjunction with the Activities Director and IMD. · Consults and works with other departments in developing appropriate activities as they relate to the physical, emotional, spiritual, intellectual, and social needs of the individual residents in conjunction with the Activities Director and the IMD. · Coordinates resident activities and programs in conjunction with the Activities Director, and the Intergenerational Montessori Director, if applicable which are sponsored by community groups. Develops plans and coordinates community volunteer program in conjunction with the Activities Director and the IMD. · Works closely with other departments to maximize level of independence and engagement for community residents. · Performs any other job duties as assigned by Director of Health Services or Executive Director. What makes our company a great place to work? Our sincere approach: Our Mission - Making a difference by cultivating purposeful connections, bringing joy & opportunity. Our Values - Wisdom, Excellence, Purpose, Innovation, Integrity, Grace, Gratitude, Synergy Pay - We know that pay is important to you, and we seek to pay our employees well. We conduct regular wage surveys and when a cost-of-living increase is due we pass the increase along to both current and on-coming employees. In addition, we offer pay rate increases at 90-days & annually. Our Culture - We take leadership seriously and are dedicated to creating a positive, warm and inclusive environment We Listen - We'll check in with you often through our app just to see how your shift went and make sure we are providing you all the tools and support you need to be successful. We Care - We regularly recognize team members that exemplify our mission and values (see job description below) through our Employee Recognition Programs. Training & Opportunities: Grow Your Career - We offer online certification programs, on-the-job training and may cover your cost for job related certifications. Opportunities for Advancement - Our Team Members are considered first for openings in Leadership positions. Personal Growth Plans - We desire to know YOU and to support you in your senior living career endeavors. Benefits: To celebrate YOU, you get to your BIRTHDAY OFF as a paid holiday Paid Time Off Holiday Pay, including the evenings before Christmas & New Years Health & Dental Insurance Pay on Demand (similar to paycheck advances) Discounted employee meals Work with Friends - earn bonuses for referring the people you know! Benefit Hub that gives access to discounts to over 2800 retailers Responsive We review applications daily and will be in touch with you very soon! Requirements Qualifications Must be 18 years of age LPN/LVN Meet the Memory Care requirements for criminal history screening Pass Abuse Registry Check (where applicable) Pass required drug/alcohol screenings First Aid and CPR Certification (where applicable) Have adequate education, relevant training, or experience to provide for the needs of the residents Physical Requirements This is a physically active position. Ability to walk throughout community continually throughout the day Ability to spend long periods of time on feet and to ambulate quickly Ability to push and pull wheelchairs and other equipment up to 300 pounds Ability to physically assist residents weighing 70 - 290 pounds Visual and auditory acuity within normal limits Bending, kneeling and occasionally reach above the shoulder level and carry up to 30 pounds Ability to use office equipment Additional Requirements Sincere interest in providing quality, compassionate and innovative services for seniors Ability to understand the policies and procedures of the Community including emergency plans Follow mandatory reporting requirements and Resident Rights Ability to work as part of a team Good verbal and written communication skills. English skills adequate to allow communication with residents and staff and be able to understand written and verbal instructions Self-motivation and problem-solving skills Must be comfortable with technology and the use of software programs Familiar with the Health Insurance Portability and Accountability Act (HIPAA) Ability to multi-task with an attention to detail, prioritize and have excellent time management Demonstrate excellent customer service skills Requires minimal supervision, is a self-starter, accurate, dependable, neat & thorough in tasks This community is an equal opportunity employer. This employer participates in E-Verify, the federal program for electronic verification of employment eligibility.

BGIS is currently seeking a Facility Services Coordinator (Part-Time) to join the team in Indianapolis, IN. (Onsite) BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes, and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses. Facility Technical knowledge Meet and greet clients and visitors Act as the first point of contact for all incoming phone queries, managing requests and room bookings as part of the virtual service center model including lodging work requests using the internal system. Assist the internal site management team acting as the conduit for client requests as well as other requests as required Assist with visitor/contractor escorts and instructing and supervising as required. Manage the collection and distribution of internal and external mail & courier deliveries. Manage the delivery of consumables throughout the refresh areas. Support in the provision of building access cards to staff and contractors. Supporting in meeting room requirements (ex. room reconfigurations & catering provisions). Administration duties as required. Invoicing receipting and reconciliation. Data entry & records management. Work Order management. Maintain distribution lists. Other duties include: Backup for receptionist during lunch and PTO Submit and monitor work orders with landlord Process Fedex packages Submit and monitor workorders for Lab building Preform 1 tier support for printer and plotter issues Perform scheduled PM checks of First Aid Kits, AED's and Fire Extinguishers Experience/Qualifications: HSE policies and procedures are met and maintained by all stakeholders. Strong demonstrated experience working in a Customer Service Center environment Demonstrated understanding of customer service principles Demonstrated experience working with internal and external stakeholders at varying levels of an organization Strong demonstrated professional telephone manner -listening, questioning, empathy, clear client outcome and professionalism Demonstrated attention for detail and grammar Proficient in relevant computer software Word, Excel, Outlook (or related program) and Internet access; Good key board skills, speed and accuracy Able to respond quickly to change and adopt a flexible/ innovative approach to problems and opportunities. Visit us online at ******************************** for more information. Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement. The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training. BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who the source of our strength has always been. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence. This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity. Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind. #LI-JV1

Provides case management services to a limited caseload of low-risk patients. Coordinates with patients and their caregivers to evaluate needs, goals, and current services. Determines initial eligibility, benefits, and education for all admissions, assessing medical necessity and required level of care to inform physicians. Enters authorization data. Partners in the development of a client-focused case management plan in collaboration with healthcare team, patient, and caregivers that is consistent with regulatory, accreditation, and regional guidelines. Supports patients with gaining access to care based on their needs, making referrals as appropriate. Coordinates resources and services to assure continuity and quality of care. Attends case management rounds with clinician and supports the review of authorizations and diagnoses as needed. Assesses patient progress toward treatment milestones and care plan goals. Assists with identifying barriers to achieving goals and ensures that they are discussed with the patient and care team thoroughly. Assists with verifying that all services remain consistent with established guidelines and standards. Documents the patients case in all medical files. Reviews benefits/services available to patients, caregivers, and other members of the community and assists with problem solving identified concerns. Identifies patients ready for disposition planning activities. Develops and communicates a comprehensive disposition plan in collaboration with the patient, caregivers, physician, nurses, social services, and other healthcare providers and agencies. Obtains authorizations as needed for patient services. Attends professional seminars, workshops, and approved educational programs and workshops. Monitors operational team data and key metrics applied to own work. Makes suggestions for change or improvement as needed. Ensures adherence to policies to meet regulatory requirements. Essential Responsibilities: Pursues effective relationships with others by sharing resources, information, and knowledge with coworkers and members. Listens to, addresses, and seeks performance feedback. Pursues self-development; acknowledges strengths and weaknesses based on career goals and takes appropriate development action to leverage / improve them. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work. Assesses and responds to the needs of others to support a business outcome. Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; follows procedures and policies, and applies data and resources to support projects or initiatives with limited guidance and/or sponsorship. Collaborates with others to solve business problems; escalates issues or risks as appropriate; communicates progress and information. Supports the completion of priorities, deadlines, and expectations. Identifies and speaks up for ways to address improvement opportunities. Assists in providing services related to the initial case assessment by: coordinating with patients and their families to evaluate needs, goals, and current services with day-to-day supervision; determining initial eligibility, benefits, and education for all admissions with day-to-day supervision; entering authorization data (e.g., authorization data regarding admitting/principle diagnoses, bed type(s), and disposition data for accuracy, after visit summary) with general guidance; supporting others in exploring options to assure that quality, cost-efficient care is provided; and leveraging working knowledge to assess medical necessity for hospital admission and required level of care to inform physicians. Assists in monitoring and evaluating plan of care by: coordinating resources and services to assure continuity and quality of care; supporting the review and updating of authorizations, attending case management rounds with clinicians, and reviewing diagnoses as needed; contacting patients periodically to assess progress toward treatment milestones and care plan goals with day-to-day supervision; assisting with identifying barriers to achieving goals and ensuring that they are discussed with the patient and care team thoroughly; assisting with verifying that all services remain consistent with established guidelines and standards; and documenting/updating the patients case in all medical files with minimal guidance. Assists in providing services related to the case-planning process by: partnering in the development of a client-focused case management plan with treatment goals based on the patients and familys/caregivers needs under limited guidance; collaborating with health-care team, patient, and caregivers to assure plan of care is safe, agreeable, and appropriate with guidance; and validating that the plan is consistent with regulatory, accreditation, and regional guidelines with some guidance. Supports efforts to remain updated on current research, policies, and procedures by: coordinating with others to attend seminars, workshops, and approved educational programs and workshops specific to professional needs; contributing to the implementation of systems, processes, and methods to maintain team knowledge of community resources, with some guidance; analyzing operational team data and key metrics applied to own work with limited guidance; making suggestions for change or improvement as needed with minimal guidance; and learning about and adhering to policies and regulations impacting the teams work with minimal guidance. Assists in services related to patient disposition by: assisting in identifying patients ready for disposition planning activities under guidance; beginning to develop, evaluate, coordinate, and communicate a comprehensive disposition plan in collaboration with the patient, family, physician, nurses, social services, and other healthcare providers and agencies; and obtaining authorizations/approvals as needed for services for the patient with day-to-day supervision. Assists in connecting patients with existing services by: supporting patients with gaining access to care based on their needs and integrating or referring them into existing programs/services with minimal guidance; referring patients to outside entities, ambulatory case managers, care managers, social workers, and/or internal/external resources as appropriate with guidance; and gathering and summarizing information for making location-specific adaptations as necessary. Assists others in serving as liaison between internal and external care by: reviewing benefits/services available based on regulations or specific coverage to patients, families, and other members of the community, and assisting with problem solving identified concerns with general supervision; providing case management to a limited caseload of low-risk patients referred to external facilities/agencies with general supervision; learning and applying standard strategies and concepts to propose recommendations in interdisciplinary team meetings with internal and/or external stakeholders with guidance; and leveraging working knowledge of the patients case to act as a resource for physicians, health plan administrators, and contracted vendors.Qualifications Minimum Qualifications: Bachelors degree in Nursing or related field OR Minimum three (3) years of experience in case management or a directly related field. Additional Requirements: Knowledge, Skills, and Abilities (KSAs): Written Communication; Maintain Files and Records; Acts with Compassion; Business Relationship Management; Company Representation; Managing Diverse Relationships; Relationship Building; Member Service

Job Title Admissions Specialist II Agency Texas A&M University - Kingsville Department Office of Admissions Proposed Minimum Salary Commensurate Job Type Staff Job Description The Admissions Specialist II, under general supervision, processes applications using SIS Banner and CRM Slate, provides customer service to students, faculty, and staff through various means of communication. Offers information regarding the admissions and application process. Essential Duties and Responsibilities * Provides customer service to students, faculty, and staff through phone calls, email inquiries and CRM interactions (Slate) (Talisma) * Processes admissions applications using SIS Banner and CRM Slate. * Assists Blue and Gold Central (BGC) with walk ins, as needed. * Guides, directs, and answers questions. Resolves problems for students seeking admission information. * Guides and helps students applying for admission and with understanding admission requirements. * Review and process admission documents for applicants. * Review admission applications and determine residency for tuition purposes or request required documents. * Assists students by articulating courses that are involved in the admission and registration process. * Provides assistance in managing student worker schedules when needed. * Provides support to help maintain adequate phone coverage. * Helps, guide, and assists students in reviewing their admission status. This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned. Minimum Requirements Education - Associate degree or equivalent combination of education and experience. Experience- Two years of related experience Knowledge, Skills, and Abilities Knowledge of - Knowledge of word processing, spreadsheet, and database applications. Ability to - Ability to multitask and work cooperatively with others. Strong verbal and written communication skills. Other Requirements Work beyond normal office hours and/or work on weekends. Travel required. All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check. Equal Opportunity/Veterans/Disability Employer.

Job Title Admissions Specialist II Agency Texas A&M University - Kingsville Department Office of Admissions Proposed Minimum Salary Commensurate Job Type Staff Job Description The Admissions Specialist II, under general supervision, processes applications using SIS Banner and CRM Slate, provides customer service to students, faculty, and staff through various means of communication. Offers information regarding the admissions and application process. Essential Duties and Responsibilities Provides customer service to students, faculty, and staff through phone calls, email inquiries and CRM interactions (Slate) (Talisma) Processes admissions applications using SIS Banner and CRM Slate. Assists Blue and Gold Central (BGC) with walk ins, as needed. Guides, directs, and answers questions. Resolves problems for students seeking admission information. Guides and helps students applying for admission and with understanding admission requirements. Review and process admission documents for applicants. Review admission applications and determine residency for tuition purposes or request required documents. Assists students by articulating courses that are involved in the admission and registration process. Provides assistance in managing student worker schedules when needed. Provides support to help maintain adequate phone coverage. Helps, guide, and assists students in reviewing their admission status. This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned. Minimum Requirements Education - Associate degree or equivalent combination of education and experience. Experience - Two years of related experience Knowledge, Skills, and Abilities Knowledge of - Knowledge of word processing, spreadsheet, and database applications. Ability to - Ability to multitask and work cooperatively with others. Strong verbal and written communication skills. Other Requirements Work beyond normal office hours and/or work on weekends. Travel required. All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check. Equal Opportunity/Veterans/Disability Employer.

The University of Southern California is one of the world's leading private research universities with over 40,000 students from all 50 states, and more international students than any other university in the United States. As primarily an academic community, the university believes that all students should be able to pursue their education in a safe environment, and seeks to create, maintain, and protect an optimal educational environment by its codes of conduct and conduct processes. Job Description The Academic Integrity Coordinator is responsible for Investigating, processing and resolving reported incidents of conduct of an academic nature by students in violation of university policy. Promotes and ensures accountability to and understanding of university practices and policies through intervention and disciplinary action and serves as a primary point of contact for student, faculty, staff, and external parties and witnesses. Job accountabilities include: Meets with students through informal and formal processes to discuss reported incidents of alleged academic misconduct. Conducts investigations, when necessary, as outlined in the university's student handbook and other university policies. Determines and processes investigative plan and timeline. Identifies and interviews faculty, respondents, and witnesses, and serves as the primary case processor and point of contact for all interested parties. Gathers, reviews, and analyzes information/ evidence as outlined in the student handbook and other university policies. For formal resolutions, convenes and conducts hearings with student respondents and advisors to inspect and review all information/evidence and allegations brought against respondents. Conducts further investigation as appropriate. Weighs information/evidence from various sources, determines credibility, makes a determination of responsibility when supported by the information/evidence, and proactively identifies conduct or academic work violating the student handbook, the course syllabus and other university policies. Prepares and maintains necessary reports based on investigative determinations, documenting the chronology and content of the investigation and information/evidentiary review process. Resolves cases, renders findings of responsibility when supported by the information/evidence and determines violations of policy. Determines outcomes as appropriate that support the mission, values, health, safety and wellbeing of the university community and the mission of the office. Ensures students complete assigned outcomes. Provides information as needed to the appeals coordinator. ·Communicates and provides information about the disciplinary review process. Provides guidance and support resources to students involved in the investigation and disciplinary review process. Tracks case developments, completion and follow-up including outcome compliance. Identifies trends in student academic integrity incidents in various campus communities for education and outreach. Provides consultation when appropriate to faculty and other members of the USC community regarding academic integrity expectations and the conduct review process. Provides training to individuals or groups relevant to policies governing academic integrity and other university guidelines as appropriate. Develops, plans, and presents student, parent, and faculty/staff educational programs. Assists in preparation or updates of publications. Provides training and guidance to graduate and undergraduate workers. Collaborates and coordinates with campus partners, faculty, and staff as appropriate to mitigate threat and increase student support. Addresses and responds to student behavioral problems and mental health concerns. Guide students in examining their decision-making process within the context of their health, safety and wellbeing, and adjustment to campus life. Educates students about community expectations related to academic integrity standards at USC. Guides students in identifying problems, resources, and developing strategies to best address issues that pose challenges to students' personal and educational success; helps students refining conflict resolution and decision-making skills; refers students to appropriate resources to address issues of concern. Maintains compliance with federal and state laws regarding privacy. Maintains compliance with university policy and legal mandates regarding fair process and student procedural rights. Maintains statistical data, department and student records, documentation of procedural compliance, communication, and case management. Assists with Review Panel recruitment, training, and facilitation. Updates website and communications; works with various student populations on the campus, as assigned. Engages proactively in the USC community in outreach, prevention and education efforts related to academic integrity expectations. Participates in campus activities, events, and celebrations to enhance office visibility (e.g., new student orientation, move-in, Homecoming, Commencement, etc.). Serves as a Campus Security Authority (CSA) and mandatory reporter under the Clery Act based on university responsibilities. Has responsibility and is required to receive reports of crimes or criminal incidents from victims of crimes and/or third parties; notifies Department of Public Safety immediately of any reported serious crime or criminal incidents that indicates the presence of an ongoing threat to the university community; and notifies the Clery Compliance Coordinator in the Department of Public Safety. Promotes an environment that fosters inclusive relationships and creates unbiased opportunities for contributions through ideas, words, and actions that uphold principles of the USC Code of Ethics. Performs other related duties as assigned or requested. Job Qualifications: Minimum Education: Master's degree Combined experience/education as substitute for minimum education. Minimum experience: 3 years Minimum field of expertise: Directly related experience in advising, investigating, and/or adjudicating misconduct cases and handling grievance processes. Demonstrated ability to make thoughtful and effective recommendations in conduct related matters. Demonstrated critical thinking, communication, and writing skills. Preferred Education: Master's degree Salary Range: The annual base salary for this position is $78,256-$89,527. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer alignment, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. #LI-MN1 Minimum Education: Master's degree Addtional Education Requirements Combined experience/education as substitute for minimum education Minimum Experience: 3 years Minimum Skills: Directly related experience in student support services. Demonstrated interpersonal, critical thinking and communication skills. Demonstrated analytical and/or problem solving capabilities. Ability to deal objectively and tactfully with sensitive, confidential information. Ability to conduct interviews and investigations. Ability to present ideas clearly and effectively, both orally and in writing. Preferred Education: Master's degree USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC's Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************