Customer Care Specialist jobs at Factory Motor Parts

Company: Horizon Air The Team: Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you'll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places. Role Summary: The Ramp & Customer Service Agent is responsible for above and below wing tasks which include guest interactions and ramp functions. Key Duties: Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights) in a fast-paced environment. Work outdoors in all types of weather conditions while performing below wing functions (e.g., transports baggage and cargo, loads and offloads luggage and cargo, aircraft marshaling, pushes back the aircraft and aircraft deicing). Performs aircraft grooming and security searches. Perform boarding and gate duties (e.g., assisting and directing guests, making announcements, process standby's and upgrade requests). Process and secure guest luggage. Files and maintains luggage claims as necessary including damaged, delayed and pilferage. Loads and offloads luggage and cargo with the use of conveyor belts. At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction. Performs other duties as assigned. Day in the Life: To preview of a Day in the Life of a Horizon Air Customer Service Agent press play on the video above. If the above video does not work try using the following link: Day in the Life - Horizon CSA Job-Specific Experience, Education & Skills: Required Strong written and verbal communication skills. Ability to juggle multiple tasks in a fast-paced environment. Must have a valid unexpired driver's license issued by a US state, a US territory or the District of Columbia. Ability to learn and operate a computerized reservation system. Typing speed of at least 25 WPM. Ability to consistently lift 50 pounds. Must be able to stand for long periods of time. Must be able to bend, stoop, squat, reach and grasp. Ability to perform basic mathematics. Ability to work a flexible schedule including nights, weekends and holidays. Ability to participate in paid training that may require overnight travel. Depending on work location, ability to obtain USPS Mail Handling Certification. Ability to obtain airport security clearance. Ability to communicate in English. High school diploma or equivalent. Minimum age of 18. Must be authorized to work in the U.S. Preferred: A minimum of 1 year of customer service or community service experience. Job-Specific Leadership Expectations: Embody our values to own safety, do the right thing, be caring and kind, and deliver performance. Starting Rate: USD $16.24/Hr. Total Rewards: Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status. Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air Comprehensive well-being programs including medical, dental and vision benefits Generous 401k match program Quarterly and annual bonus plans Generous holiday and paid time off For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits. Airport SIDA Badge Requirements: Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated. Regulatory Information: Equal Employment Opportunity Policy Statement It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment. We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran's Readjustment Assistance Act of 1974 (“VEVRAA”). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities. To implement this policy, we will: (1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories; (2) Ensure that employment decisions are based only on valid job requirements; and (3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA. Government Contractor & Department of Transportation (DOT) Regulations Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT - regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn. FLSA Status: Non-Exempt Employment Type: Part-Time Regular/Temporary: Regular Requisition Type: Frontline Location: Eugene, OR - Airport Featured Job: 0 A:: Y - T3 L:: #LI-B

This is role is hybrid out of our Tonawanda, NY office. It will allow some work from home opportunity and some in the office work dependent on company policy. Work Schedule: Monday thru Friday 9 PM -5:30 AM EST (3rd Shift) Overview: To provide customers with the highest quality service by providing consistent customer service and resolution in order to ensure timely release and/or inbound or outbound movement of freight/cargo Provide impeccable customer service. Prepare, analyze, and/or submit documentation to the appropriate parties (U.S. Customs, agents, clients) in order to ensure they are in accordance with all applicable laws and regulations relating to customs. Anticipate, identify, and resolve problems which could delay the timely release or movement of freight. Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements. Resolve banking and letter of credit problems. Advise customers on payment terms. Obtain payment on delinquent accounts and/or complete accounting adjustment forms for review. Resolve billing issues, coordinate post entry activity on customer's behalf. Complete accurate data input or corrections into computer files. Perform route cause analysis as directed by the Account Administrator. Coordinate post-entry activities on the customer's behalf. Manage the entry verification process. Access clients systems (external systems) as necessary. Correspond with business partners in various mediums to include written, phone or e-mail. Produce operational trend reports. Keep business partners apprised of the exception process. Pre alerts - receive and respond as needed per customer SOP. Maintain general knowledge of FedEx products and services. Interact with customers, internal staff/departments and management of all levels. Develop and maintain a strong relationship with customer's front-line personnel. Facilitate entry processing, as well as pre arrival and post arrival exception resolution. Performs other duties as assigned. Experience: HS Diploma or GED required. 6 months of brokerage or transportation experience and/or customer service experience preferred. MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner) required. Excellent communication skills, verbal and written. Organizational Skills. Inter-personal skills. Problem solving Skills. Handle high volume of work. Handle time sensitive work. Ability to work independently with minimum supervision. Detail oriented. Knowledge in HTS classification & familiar with the harmonized tariff system. Knowledge of U.S. Customs regulations & other federal regulations and requirements with respect to specific area of expertise. Paid Training Provided. Preferred Qualifications: The shift for this position is Mon-Fri 9pm-5:30am. This position is Hybrid from our office in Tonawanda, NY. Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement. Pay: $16.50 - $25.25 per Hour. The starting rate for external candidates is typically $18.39 per Hour. Additional Details: FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you! FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability. Know Your Rights Pay Transparency FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00) FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.

Location: This is role is hybrid out of our Champlain, NY office. It will allow some work from home opportunity and some in the office work dependent on company policy. Work Schedule: Monday through Friday, 3 PM - 11:30 PM ET. Overview: To provide customers with the highest quality service by providing consistent customer service and resolution in order to ensure timely release and/or inbound or outbound movement of freight/cargo Provide impeccable customer service. Prepare, analyze, and/or submit documentation to the appropriate parties (U.S. Customs, agents, clients) in order to ensure they are in accordance with all applicable laws and regulations relating to customs. Anticipate, identify, and resolve problems which could delay the timely release or movement of freight. Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements. Resolve banking and letter of credit problems. Advise customers on payment terms. Obtain payment on delinquent accounts and/or complete accounting adjustment forms for review. Resolve billing issues, coordinate post entry activity on customer's behalf. Complete accurate data input or corrections into computer files. Perform route cause analysis as directed by the Account Administrator. Coordinate post-entry activities on the customer's behalf. Manage the entry verification process. Access clients systems (external systems) as necessary. Correspond with business partners in various mediums to include written, phone or e-mail. Produce operational trend reports. Keep business partners apprised of the exception process. Pre alerts - receive and respond as needed per customer SOP. Maintain general knowledge of FedEx products and services. Interact with customers, internal staff/departments and management of all levels. Develop and maintain a strong relationship with customer's front-line personnel. Facilitate entry processing, as well as pre arrival and post arrival exception resolution. Performs other duties as assigned. Experience: HS Diploma or GED required. 6 months of brokerage or transportation experience and/or customer service experience preferred. MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner) required. Excellent communication skills, verbal and written. Organizational Skills. Inter-personal skills. Problem solving Skills. Handle high volume of work. Handle time sensitive work. Ability to work independently with minimum supervision. Detail oriented. Knowledge in HTS classification & familiar with the harmonized tariff system. Knowledge of U.S. Customs regulations & other federal regulations and requirements with respect to specific area of expertise. Paid Training Provided. Preferred Qualifications: Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement. Pay: 16.50 -23.33 HR Additional Details: FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you! FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability. Know Your Rights Pay Transparency FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00) FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.

Responsible for coordination of the documentation required by US Customs/Government Agencies for entry of goods into the US on behalf of importers Provide impeccable customer service Obtain correct classification of goods for customs release from database, SOP's, tariff book, internet or customs. Data entry and processing of various import related documentation for submission to US Customs and may handle all PGA's (participating Government Agencies) Maintain and keep current all shipment documentation in compliance with all record keeping requirements. Adhere to all international importing and exporting regulations. Work closely with other internal staff, departments, other fedex operations, and customers to deliver high level of service to customers. Process agency brokerage shipments. May handle remote filings Ensure all government and organizational policies are followed. HS Diploma or GED required. No industry experience required. Minimum of 6 months work experience preferred. Data entry/keyboard experience required. Required - MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner). Excellent communication skills, verbal and written. Organizational Skills. Inter-personal skills. Problem solving Skills. Handle high volume of work. Handle time sensitive work. Ability to work independently with minimum supervision. Ability to use multiple systems and reference material. Interact with customers, carriers, brokers, government agencies, internal staff, management of all levels, internal departments. Performs other or additional duties as assigned. Paid Training Provided. HS Diploma or GED required. 6 months of brokerage or transportation experience and/or customer service experience preferred. MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner) required. Excellent communication skills, verbal and written. Organizational Skills. Inter-personal skills. Problem solving Skills. Handle high volume of work. Handle time sensitive work. Ability to work independently with minimum supervision. Detail oriented. Knowledge in HTS classification & familiar with the harmonized tariff system. Knowledge of U.S. Customs regulations & other federal regulations and requirements with respect to specific area of expertise. Paid Training Provided. Preferred Qualifications: Location: this is a Remote role, all training will be On-Site located in Riverwalk Pkwy, Tonawanda, NY. 2nd Shift Monday to Friday from 3:00pm to 11:30pm. Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement. Pay: $15.50 - 24.46 USD Hourly Additional Details: FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you! FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability. Know Your Rights Pay Transparency FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00) FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.

To assign, direct and audit departmental associates in the timely and accurate completion of all activities in the entry services department. Provides direction to the team members by answering questions on entry services issues. Assigns work activities to team members based on skill level. Resolves routine and complex issues relating to the team's day-to-day activities and provides guidance and training on new activities. Prepares reports daily and weekly on department activities. Controls the distribution of files and entries for review. Upon return, deletes entries which will not be submitted to customs from our submission statement. Resolves auto mailroom error reports. Assists entry services supervisor in evaluating associate's performance and development and recommends additional counseling or coaching as appropriate. Assists related department to ensure completion of the critical task. High school diploma/GED. Leadership and interpersonal skills required to effectively direct depart- mental activities. Good typing skills and mathematical ability are required to prepare entries, invoices and reconcile duty payment statements with U.S. Customs and the accounting department. Ability to communicate effectively is necessary to resolve problems with U.S. Customs, other departments and regional offices. Knowledge of entry services activities and task assignments is required to effectively conduct training. HS Diploma or GED required. 6 months of brokerage or transportation experience and/or customer service experience preferred. MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner) required. Excellent communication skills, verbal and written. Organizational Skills. Inter-personal skills. Problem solving Skills. Handle high volume of work. Handle time sensitive work. Ability to work independently with minimum supervision. Detail oriented. Knowledge in HTS classification & familiar with the harmonized tariff system. Knowledge of U.S. Customs regulations & other federal regulations and requirements with respect to specific area of expertise. Paid Training Provided. Preferred Qualifications: Shift: Monday-Friday 8:00am-4:30pm. ( Variable Remote) Location: 555 Riverwalk Parkway, Tonawanda, NY 14150 Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement. Pay: $15.50 - $21.20 USD per Hour Additional Details: FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you! FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability. Know Your Rights Pay Transparency FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00) FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.

To provide customers with the highest quality service by providing consistent customer service and resolution in order to ensure timely release and/or inbound or outbound movement of freight/cargo. May proactively lead and guide team members ensuring successful achievement of operational objectives. Provide impeccable customer service Prepare, analyze, and/or submit documentation to the appropriate parties (U.S. Customs, agents, clients) in order to ensure they are in accordance with all applicable laws and regulations relating to customs Anticipate, identify, and resolve problems which could delay the timely release or movement of freight Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements Resolve banking and letter of credit problems Advise customers on payment terms. Obtain payment on delinquent accounts and/or complete accounting adjustment forms for review. Resolve billing issues, coordinate post entry activity on customer's behalf. Complete accurate data input or corrections into computer files. Perform route cause analysis as directed by the Account Administrator. Coordinate post-entry activities on the customer's behalf Manage the entry verification process. Access clients systems (external systems) as necessary. Correspond with business partners in various mediums to include written, phone or e-mail. Produce operational trend reports Keep business partners apprised of the exception process. Pre alerts - receive and respond as needed per customer SOP. Maintain general knowledge of FedEx products and services Interact with customers, internal staff/departments and management of all levels. Support Account Administrators with account management activities (exception logs, special spreadsheets). Perform entry reconciliation as needed Develop and maintain a strong relationship with customer's front-line personnel Ability to perform the duties and responsibilities of the Administration and Customs Trade process to support a small office structure. Access clients systems (external systems) as necessary. Produce operational trend reports Sort and assign department workload if required. Facilitate entry processing, as well as pre arrival and post arrival exception resolution. HS Diploma or GED required. 24 months of brokerage or transportation experience and/or customer service experience required. Required - MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner). Excellent communication skills, verbal and written. Organizational Skills. Inter-personal skills. Problem solving Skills. Handle high volume of work. Handle time sensitive work. Ability to work independently with minimum supervision. Able to work on a team. Proficient in HTS classification & familiar with the harmonized tariff system. Strong knowledge of U.S. Customs regulations & other federal regulations and requirements with respect to specific area of expertise. Performs other or additional duties as assigned. Paid Training Provided. HS Diploma or GED required. 24 months of brokerage or transportation experience and/or customer service experience required. Required - MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner). Excellent communication skills, verbal and written. Organizational Skills. Inter-personal skills. Problem solving Skills. Handle high volume of work. Handle time sensitive work. Ability to work independently with minimum supervision. Able to work on a team. Proficient in HTS classification & familiar with the harmonized tariff system. Strong knowledge of U.S. Customs regulations & other federal regulations and requirements with respect to specific area of expertise. Preferred Qualifications: Location: This role is Hybrid for now in Riverwalk Pkwy, Tonawanda, NY. 1st Shift Monday to Friday from 8:00am to 4:30pm. Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement. Pay: Total Base Pay Range 16.89 - 32.12 USD Hourly Additional Details: FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you! FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability. Know Your Rights Pay Transparency FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00) FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.

Responsible for coordination of the documentation required by US Customs/Government Agencies for entry of goods into the US on behalf of importers Provide impeccable customer service Obtain correct classification of goods for customs release from database, SOP's, tariff book, internet or customs. Data entry and processing of various import related documentation for submission to US Customs and may handle all PGA's (participating Government Agencies) Maintain and keep current all shipment documentation in compliance with all record keeping requirements. Adhere to all international importing and exporting regulations. Work closely with other internal staff, departments, other FedEx operations, and customers to deliver high level of service to customers. Process agency brokerage shipments. May handle remote filings Ensure all government and organizational policies are followed. Performs other duties as assigned. Paid Training Provided. QUALIFICATIONS: HS Diploma or GED required. No industry experience required. Minimum of 6 months' work experience preferred. Data entry/keyboard experience required. Working knowledge of MS Office and email applications such as Outlook using multiple screens and windows. Excellent communication skills, verbal and written. Organizational skills. Inter-personal skills. Problem solving skills. Handle high volume of work. Handle time sensitive work. Ability to work independently with minimum supervision. Ability to use multiple systems and reference material. Interact with customers, carriers, brokers, government agencies, internal staff, management of all levels, internal departments. Preferred Qualifications: Intermediate or above skills with MS Office and email applications such as Outlook using multiple screens and windows. Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement. Pay: $18.25 /hr. Additional Details: SHIFT: Tuesday-Friday 4PM-12:30AM, Saturday 3:30PM-12AM. FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you! FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability. Know Your Rights Pay Transparency FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00) FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.

Minimum Hourly Rate: $19.00/hour Maximum Hourly Rate: $19.00/hour Hourly wage plus an attractive incentive program for delivering exceptional customer service (up to $5 additional per hour!) Step into a role where you are the face of first-class service. As an Avis First Customer Experience Specialist, you'll deliver a premium, personalized service that turns every rental into an extraordinary experience. From doorstep deliveries to airport arrivals, you'll ensure every detail is flawless, every interaction is warm, and every customer feels valued. If you thrive in a fast-paced service environment where attention to detail, professionalism, and people skills make all the difference, we want you on our team. Whether you come from a customer service background or have experience as a valet driver, this is your opportunity to join our team! What You'll Do: You will act as the front-line customer experience specialist for our valued Avis First customers, ensuring a seamless, personalized experience from delivery to collection. You'll be responsible for clear communication, smooth logistics, and delivering premium customer experience at every step. Deliver a best-in-class experience for customers, ensuring a welcoming, professional, and personalized interaction Provide a premium customer experience by delivering vehicles directly to customers Collaborate with team members and management to coordinate timely vehicle delivery and collection Communicate proactively with premium-level customers via phone, text, email and app to confirm logistics, special requests, and meeting locations Greet customers warmly upon arrival, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle What We're Looking For: Minimum 1 year experience in a customer service role, preferably hospitality or car rental Professional, friendly demeanor with a focus on customer satisfaction Strong verbal and written communication skills Technologically proficient and comfortable using various mobile devices Valid Driver's License Must be 18 years of age and legally authorized to work in the United States Ability to work in a fast-paced environment with strong multitasking and organizational skills Flexibility to work various hours not limited to evenings, weekends and holidays Willingness to work outdoors in all weather conditions On-Site Requirement: This position requires regular, on-site presence and cannot be performed remotely Ability to lift up to 50 pounds, continuously sit, stand, walk, enter, exit, and drive a variety of automobiles in all weather conditions, talk, hear/listen and type Perks You'll Get: Bi-weekly hourly wage (New York and Puerto Rico: weekly wage) On-the-job training Paid time off Medical, Dental and Other Insurance Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses Retirement benefits (401k) Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars * Above perks may vary based on full-time/part-time status and location Who We Are: Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we're moving the future of transportation forward with our innovative, customer-focused solutions. Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate. The fine print: Avis Budget Group is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law. This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group. New YorkNew YorkUnited States of America

$17.25/hour Hourly wage plus an attractive incentive program for delivering exceptional customer service (up to $5 additional per hour!) Step into a role where you are the face of first-class service. As an Avis First Customer Experience Specialist, you'll deliver a premium, personalized service that turns every rental into an extraordinary experience. From doorstep deliveries to airport arrivals, you'll ensure every detail is flawless, every interaction is warm, and every customer feels valued. If you thrive in a fast-paced service environment where attention to detail, professionalism, and people skills make all the difference, we want you on our team. Whether you come from a customer service background or have experience as a valet driver, this is your opportunity to join our team! What You'll Do: You will act as the front-line customer experience specialist for our valued Avis First customers, ensuring a seamless, personalized experience from delivery to collection. You'll be responsible for clear communication, smooth logistics, and delivering premium customer experience at every step. Deliver a best-in-class experience for customers, ensuring a welcoming, professional, and personalized interaction Provide a premium customer experience by delivering vehicles directly to customers Collaborate with team members and management to coordinate timely vehicle delivery and collection Communicate proactively with premium-level customers via phone, text, email and app to confirm logistics, special requests, and meeting locations Greet customers warmly upon arrival, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle What We're Looking For: Minimum 1 year experience in a customer service role, preferably hospitality or car rental Professional, friendly demeanor with a focus on customer satisfaction Strong verbal and written communication skills Technologically proficient and comfortable using various mobile devices Valid Driver's License Must be 18 years of age and legally authorized to work in the United States Ability to work in a fast-paced environment with strong multitasking and organizational skills Flexibility to work various hours not limited to evenings, weekends and holidays Willingness to work outdoors in all weather conditions On-Site Requirement: This position requires regular, on-site presence and cannot be performed remotely Ability to lift up to 50 pounds, continuously sit, stand, walk, enter, exit, and drive a variety of automobiles in all weather conditions, talk, hear/listen and type Perks You'll Get: Bi-weekly hourly wage (New York and Puerto Rico: weekly wage) On-the-job training Paid time off Medical, Dental and Other Insurance Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses Retirement benefits (401k) Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars * Above perks may vary based on full-time/part-time status and location Who We Are: Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we're moving the future of transportation forward with our innovative, customer-focused solutions. Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate. The fine print: Avis Budget Group is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law. This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group. PhiladelphiaPennsylvaniaUnited States of America

25 E Main St., New Rochelle, NY 10801 Customer Retention Specialist$750/week plus Commission!Monday - Friday! No Weekends! Honda of New Rochelle's Service Retention Dept. is seeking a motivated Customer Retention Specialist to focus on maintaining and enhancing relationships with existing customers to reduce customer attrition and ensure a positive experience that encourages repeat business. A customer retention specialist plays a crucial role in driving business success by fostering loyalty and ensuring that customers feel valued. Their efforts contribute to increased customer satisfaction, repeat business, and ultimately, higher profitability for the auto service provider. Are you a BDC Manager that wants to work more independently or a BDC Agent who wants to move up and make more $$$? Apply now an drive your career forward with this great opportunity! Key Responsibilities: Focus on maintaining and enhancing relationships with existing customers to reduce customer attrition and ensure a positive experience that encourages repeat business. Communicate with customers to understand their needs and concerns. Proactively reach out to at-risk customers to address issues before they lead to cancellations. Handle customer complaints and provide effective solutions. Collaborate with service teams to ensure customer satisfaction. Analyze customer feedback to identify trends. Develop and implement retention strategies tailored to customer preferences. Qualifications: Previous experience in customer service or retention roles, particularly in the automotive sector, is beneficial. Strong communication and interpersonal skills. Problem-solving abilities to address customer issues effectively. Empathy to understand customer emotions and build rapport. We offer: $750/week plus Commission! Paid Training Monday - Friday, no weekends! Medical, dental, vision, and life insurance 401(k) plan Paid vacation / sick time Employee discounts on products & services & vehicle purchase plans A clearly defined career path for advancementand promotions from within! An enthusiastic and fun working environment RequiredPreferredJob Industries Customer Service

Essential Job Functions: Develop a strong working relationship with customer accounts and provide resolution of issues and concerns in a timely manner. Assess customer needs and act as the point person in developing and managing account specifications and procedures that will ensure quality, efficiency, and profitability. Pro-actively manage daily order level data; recommend improvement and implement changes. Receive, analyze, and respond to a high volume of communication each day. Manage the order process flow to contract specifications. Ensure optimal delivery performance by selecting the best carrier and managing the tracking process. Maintain inventory accuracy. Perform inventory audits, record results and measure trends. Manage, monitor, and report order acceptance, order maintenance and accessorial management by email, phone and use of various Hub Group transportation management systems. Offer alternative transportation solutions as necessary by analyzing internal and external account metrics. Manage assigned customer accounts to ensure they receive the best product at the lowest possible cost; maximize margin, network efficiency and On-Time Performance (OTP) Determine which accessorial charges can be billed and follow company process to successful conclusion, minimizing disputes, assisting in collections, and working with Account Managers on solutions to reduce accessorial charges. Communicate with shipper and consignee contacts regarding exception notification and problem resolution. Maximize Hub profitability and reduce customer cost exposure by working with Operations to properly manage assets such as container pools. Maintain quality service by monitoring standards; advising supervisor of potential problems. Work with Manager, Account Management and Operations Group to address and resolve single load concerns in a timely manner. Duties, responsibilities, and activities may be assigned or changed from time to time. Minimum Qualifications: Bachelor's degree in business, logistics, supply chain, or management preferred. Experience in the transportation industry preferred. Experience with EDI processes, Web Tender Portals, and other applicable forms of electronic communication preferred. Proficiency with Microsoft Office applications, with emphasis on Outlook, Excel, Word. Highly effective communication, both verbal and written. Attention to detail, organizational skills, and customer focused. Excellent problem-solving skills with the ability to inspire others to find creative solutions to challenging situations. Strong talent for multi-tasking and managing competing priorities effectively. Able to identify and assess customers' needs, and to craft compelling solutions. Self-directed, yet strong team player. Salary: $46,400-$50,000/year base salary + bonus eligibility This is an estimated range based on the circumstances at the time of posting, however it may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand. Benefits We offer a comprehensive benefits plan including: Medical Dental Vision Flexible Spending Account (FSA) Employee Assistance Program (EAP) Life & AD&D Insurance Disability Paid Time Off Paid Holidays

We are Farmers! We are… more than just your favorite commercials. At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers. Farmers is an award winning, equal opportunity employer, committed to the strength of an inclusive workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn't just our business - it's our culture! To learn more about our high-performance culture and open opportunities, check out ********************************* and be sure to follow us on Instagram, LinkedIn, and TikTok. Workplace: Hybrid ( #LI-Hybrid ) Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered. Job Summary Responsible for engaging with external customers to effectively communicate Farmers value proposition, focusing on the policy benefits and conducting thorough policy reviews. Assists customers in making informed decisions regarding appropriate coverage options and deductibles for their asset protection needs. Dedicated to delivering an exceptional service, ensuring all customer complex inquiries and policy requirements are met. Communicates with customers through various channels while adeptly navigating multiple brand systems and platforms to provide comprehensive and complex support. Provides both service and sales support. Provides peer support through on-the-job training and knowledge sharing. Role is hybrid to Caledonia, MI, Phoenix, AZ, Kansas City, KS or Dayton, OH. Essential Job Functions Explains renewal and other premium changes, educates on policy benefits, and conducts a full policy review. Receives and responds to inquiries related to insurance matters that require expert support. Interacts with customers, agents, and others to resolve complex issues regarding policy provisions and conditions. Explains premium changes. Quotes, sells, and generates premium. Analyze, clarify and resolve complex policy and account related questions from external customers. Accesses account information and communicates while working in multiple systems across all brands. Uses account information, advanced product knowledge, and knowledge of compliance or legal requirements to make appropriate recommendations. Makes decisions about ambiguous situations. Documents customer interactions and outcomes thoroughly in system, including notation and applicable data tracking. Resolves issues requiring expert support. Actively listens to customer concerns to identify trends or patterns. Recognizes opportunities for innovation and process improvement and makes recommendations to leadership. Advocates on behalf of the customer. Devises customer-centric solutions for complex insurance issues. Leads implementation of process changes. Monitors performance metrics and prepares reports. Builds and shares knowledge and acumen through self-directed learning. Stays informed about underwriting and policy guidelines and other updates including compliance and legal requirements. Continues to build personal skill set by participating in in-house or outside insurance or industry related courses or seminars as deemed necessary to expand product and system knowledge. Stays current with relevant product(s), which includes all specialty lines. Champions change initiatives and fosters acceptance and support for these changes within the team. Physical Actions Job is performed in-person at a Farmers office or virtually at an approved alternative work location. The physical work environment is indoors and climate-controlled with adequate lighting and ventilation. Normal and customary distractions include background noise produced by office equipment and chatter among people, as well as interruptions. Frequently sits for prolonged periods of time, up to a full shift. Occasionally moves about the workplace including, navigating stairs, ramps, and level or uneven surfaces. Occasionally moves, pushes, pulls, lifts, carries, and/or places objects or materials weighing up to 25 pounds without assistance. Frequently uses shoulders, arms, hands, and fingers to manipulate equipment, tools, and objects necessary to perform job duties. Frequently performs fine motor tasks such as typing, mousing, or writing, up to a full shift. Rarely performs movements such as bending, stooping, crouching, kneeling, twisting, and reaching overhead or below the knees. Possesses clear vision, with or without correction, to visually read and verify information. Relies on depth perception and peripheral vision to navigate the work environment visually by identifying barriers, changes in terrain and locating objects. Possesses adequate hearing, with or without correction, to communicate with co-workers, respond promptly to auditory signals or alarms, and discern sounds essential for maintaining safety and productivity in the workplace. Jobs in this category require rare, if any, travel. Education Requirements High School Diploma or equivalent required. Property and Casualty license required. Candidates must currently hold a Property & Casualty license or be willing to obtain one. Farmers will provide support and resources to help qualified candidates earn their license. Ability to be appointed to sell insurance in all states required. Experience Requirements 2 years of experience in insurance or related field required. Experience providing advanced customer support within a high-volume, complex environment preferred. Benefits Farmers offers a competitive salary commensurate with experience, qualifications and location. o DC/NJ/NY/OH Only: $27.04 - $45.90 The starting hourly pay for this role is $27.38-$30.29, based on location. Bonus Opportunity (based on Company and Individual Performance) 401(k) Medical Dental Vision Health Savings and Flexible Spending Accounts Life Insurance Paid Time Off Paid Parental Leave Tuition Assistance For more information, review “What we offer” on https://*********************************/#offer Job Location(s): US - KS - Kansas City, US - KS - Olathe, US - KS - Shawnee, US - MO - Kansas City Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly. Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws. Want to learn more about our culture & opportunities? Check out ********************************* and be sure to follow us on Instagram, LinkedIn, and TikTok. Spokane, WA only: Residents who prefer not to provide their address click here to submit your resume via email: *******************

BRIEF COMPANY DESCRIPTION: As a globally trusted manufacturer, M+A Matting provides quality commercial, residential, and promotional mats for millions of homes and businesses all over the world. We pride ourselves on superior customer service and excellent product quality. Continuous development of new technologically advanced mat products assures our customers that M+A Matting mats are unparalleled in quality and performance. JOB SUMMARY: The primary responsibility of this position is to offer excellent service to our customers, including, but not limited to: providing product and pricing information, processing orders, ensuring that all orders are shipped in a timely manner and resolving issues that arise from the problems with orders (regarding replacements, credits, etc.), to ensure 100% customer satisfaction. This position will also focus on processing, investigating, and resolving customer freight claims. ESSENTIAL FUNCTIONS OF THE JOB: Process freight claims entry in a timely manner. File claims with carriers related to customer quantity shortages, quality issues and transit related cargo loss damage. Document recovery of various claims issues and communicate status of claims with customer. Process customer orders Answer phone or email inquires Provide product information and meet service requests Track orders and coordinate correction of orders Process inquiries on shipping status, pricing or invoicing information, and various website questions Liaise between Manufacturing Departments, Accounts Receivable, Art Department, and Sales Team to resolve any issues related to customer satisfaction Local Candidates Only **No Relocation Assistance Provided** QUALIFICATIONS: Strong interpersonal and communication skills Detail and task-oriented and possess creative problem-solving skills Applicants must also have a good attitude, the flexibility to juggle multiple tasks, and comprehend at a rapid pace. We are seeking a team player with strong computer skills working with Microsoft Office Suite (Word, PowerPoint, and Excel). Highly motivated, has a strong work ethic, sense of urgency, and is a self-starter Expresses written and oral ideas clearly and can proactively share information Post-secondary education or college degree WORK ENVIRONMENT: General office conditions COMPENSATION: Pay commensurate with experience BENEFITS: M+A Matting offers a comprehensive benefits package including medical, dental, and vision insurances as well as life insurance, disability insurance, and 401(k) with profit sharing. WORK HOURS: General office hours, Monday - Friday 8am-5pm, plus occasional overtime. After completion of initial training process, we offer staff the opportunity to work from home 1-2 days per week.

We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain - from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions. The Freight Forwarding Operations and Customer Service Agent will build and maintain strong relationships with key customers, addressing their concerns, resolving issues, and ensuring their satisfaction. Continuously assess customer needs, market trends, and competitors to enhance service offerings and maintain a competitive edge. KEY ACCOUNTABILITIES * Manage file creation and all services associated with freight forwarding and logistics * Assist with account start-up; liaison with sales to ensure required documentation/information needed for the SOP are provided * Monitor/audit files weekly for compliance of estimate input, profit margin setting and timely invoicing * Assist clients in their day-by-day requests related to export/import documentation in order to ensure proper execution to the transportation files * Provide clients with complete Flight/Sailing details in order to ensure proper flow in information is guaranteed * Liaise with Airlines/Ocean lines in order to procure the best possible solutions (capacity and cost) to be utilized upon execution of transportation files * Liaise with DPW internal Network and external Partner Agents in order to guarantee the best possible service assistance * Act quickly upon possible emergency situations that may arise within the life of an Air/Ocean file * Network with your fellow Operations colleagues to ensure proper support is given in case of workflow overload QUALIFICATIONS, EXPERIENCE AND SKILLS * Graduate in any field * At least 3 years of relevant and recent experience in Freight Forwarding Operations and customer service * Freight Forwarding experience is mandatory ABOUT DP WORLD Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future. We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer's door. DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures - not just in what we do but also in how we behave. We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what's possible. WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE. DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief. By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies. Pay: $60,000.00 - $68,000.00 per year About the Role How you will contribute * Owning, logging & ensuring all daily customer services contacts & queries received via telephone & email are worked through to resolution per strict SLA's. * Strong focus on communication and ensuring that any systems/operational issues impacting customer shipments are proactively reported to the relevant syncreon & customer teams and tracked through to resolution. * Compiling, reviewing and actioning reporting suites for our key account customer and syncreon business per KPI requirements. * Actioning customer complaints received ensuring that detailed and accurate root cause/corrective actions are implemented, formally documented and submitted to the customer. * Carrier management including tracking open customer orders through to delivery/return/claim and actioning exceptions as they arise. * Carrier performance reporting against agreed KPI's and actioning trends for root cause & corrective actions. * Participating in weekly carrier & customer task meetings along with monthly reviews & QBR's. * Self-billing including compiling and managing all billing activities for all carrier and customer transactions. * Providing daily/weekly/monthly reporting suite from the syncreon TMS system per required customer & carrier customised reporting requirements. * Participating in syncreon control tower / customer projects. * Being the voice of the customer. Your Key Qualifications * Fluency in oral & written English is essential. * 2 years' work experience in a high tech customer services and logistics' environment. * Excellent knowledge of the Microsoft office suite, with proven reporting & presentation skills. * Responsiveness in dealing with Customer requests. * Attention to detail for billing, process analysis, customer complaints investigations & reporting activities. * Excellent interpersonal skills. * Ability to work as part of a team and assist other team members during peak volume periods * Experience in carrier network management. We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain - from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions. The Freight Forwarding Operations and Customer Service Agent will build and maintain strong relationships with key customers, addressing their concerns, resolving issues, and ensuring their satisfaction. Continuously assess customer needs, market trends, and competitors to enhance service offerings and maintain a competitive edge. KEY ACCOUNTABILITIES * Manage file creation and all services associated with freight forwarding and logistics * Assist with account start-up; liaison with sales to ensure required documentation/information needed for the SOP are provided * Monitor/audit files weekly for compliance of estimate input, profit margin setting and timely invoicing * Assist clients in their day-by-day requests related to export/import documentation in order to ensure proper execution to the transportation files * Provide clients with complete Flight/Sailing details in order to ensure proper flow in information is guaranteed * Liaise with Airlines/Ocean lines in order to procure the best possible solutions (capacity and cost) to be utilized upon execution of transportation files * Liaise with DPW internal Network and external Partner Agents in order to guarantee the best possible service assistance * Act quickly upon possible emergency situations that may arise within the life of an Air/Ocean file * Network with your fellow Operations colleagues to ensure proper support is given in case of workflow overload QUALIFICATIONS, EXPERIENCE AND SKILLS * Graduate in any field * At least 3 years of relevant and recent experience in Freight Forwarding Operations and customer service * Freight Forwarding experience is mandatory ABOUT DP WORLD Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future. We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer's door. DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures - not just in what we do but also in how we behave. We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what's possible. WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE. DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief. By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies. Pay: $60,000.00 - $68,000.00 per year Nearest Major Market: Long Beach Nearest Secondary Market: Los Angeles Job Segment: Logistics, Supply Chain, Operations Manager, Supply, Database, Operations, Technology

Job Description Do you have the charisma to make travelers feel at home, the patience to solve even the trickiest of travel puzzles, and the language skills to connect with our Tagalog-speaking passengers? If so, Pacific Aviation is ready to welcome you aboard at Los Angeles International Airport (LAX)! We're Pacific Aviation-the dedicated team behind seamless airport experiences. As the friendly face passengers rely on, you'll be the guide who makes their journey as smooth as possible. Whether it's assisting with check-ins or easing boarding processes, you'll play a key role in turning travel moments into positive memories. Your Mission: As an Airline Customer Service Agent, you'll be the friendly face that guides passengers through their travel journey. Here's how you'll make an impact: Warm Welcomes & Friendly Farewells: Greet passengers with a smile at the check-in counters, ensuring they feel valued from the start to the end of their journey. Boarding Pro: Assist with boarding announcements, documentation checks, and ensuring smooth boarding and deplaning processes. Travel Expert: Provide accurate information to passengers, answering their questions and helping them navigate the airport confidently. Team Collaborator: Work closely with your team and airline personnel to ensure a seamless passenger experience. Requirements What You Bring: Bilingual Brilliance: Fluency in both Tagalog and English (spoken and written) to provide clear communication and exceptional service. Customer Service Savvy: You're approachable, patient, and passionate about helping others. Team Spirit: You thrive in a team environment, collaborating with coworkers to achieve common goals. Attention to Detail: You have an eagle eye for accuracy, ensuring documentation and boarding processes are seamless. Flexibility & Reliability: Available for part-time shifts, including mornings (5:30 AM - 11:30 AM) and evenings (4:30 PM - 10:30 PM), including weekends and holidays. Positive Attitude: You bring a “whatever it takes” mindset to keep things running smoothly. Legal Eligibility: Authorized to work in the U.S. without sponsorship. Benefits Pay: $22.50 per hour Health & Wellness: Access to medical, dental, and vision benefits. Financial Security: 401(k) program with company contribution. Work-Life Balance: Paid time off to relax and recharge. Growth & Learning: Paid training to set you up for success. Team Perks: Referral Bonuses: Bring your friends along for the ride! Cell Phone Reimbursement: Stay connected with ease. Parking Discounts: Because your commute should be hassle-free. Uniforms Provided: Look sharp without the extra expense. Note: During orientation and any pre-employment gap while awaiting clearance from U.S. Customs and Border Protection (CBP), you'll be compensated at a reduced rate of $17.28 per hour. Once cleared, your pay will be adjusted to the standard hourly rate stated above.

$19.00/hr Full time Benefits package available General Responsibilities: The role of the North Terminal Customer Service Agent is to provide the highest level of customer service to passengers, the public and employees within the North Terminal common-use areas. Major Responsibilities and Functions: Monitor the carousel operations and ticket counters in the North Terminal. Responsible for day to day assignment of common-use baggage carousels and ticket counters in coordination with flight activity. Inspect passenger luggage tags. Reflect a positive public relations image and maintain a high standard of service by providing accurate, current and complete information and/or escorting passengers in need of aid or additional information. Manage baggage carousels and flight data to ensure passenger baggage is on correct carousel. Provide information and assistance to employees and passengers, as required. Other duties as assigned. Requirements Qualifications: Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Skill in effective oral and written communication. Ability to establish and maintain good working relationships with other TBI employees, airline employees, TSA and other Physical Effort: Majority of time will be walking the areas assisting airport, airlines and visitors with information. Ensure that pedestrian traffic is moving and unobstructed. Walking and standing for extended periods of time are required throughout the course of daily activities. Mental Effort: Position involves sensitive encounters with passengers and airline employees and requires a sense of responsibility to provide the most accurate information. Stress associated with responding to/solving problems with the travelling public. Operations are dynamic and situations may require immediate attention. This position has high exposure to the public and requires a professional approach and demeanour under all conditions. It also requires a genuine willingness to assist persons with a wide range of requests and needs.

Job DescriptionJoin Pacific Aviation at LAX - Where Every Journey Begins with You! Are you passionate about aviation, customer service, and creating memorable travel experiences? Do you thrive in fast-paced environments where teamwork and professionalism come first? If so, Pacific Aviation wants YOU on our team as an Airline Customer Service Agent at Los Angeles International Airport (LAX)! At Pacific Aviation, we take pride in delivering exceptional service to some of the world's finest airlines. As a Customer Service Agent, you'll play a crucial role in ensuring a smooth airport journey for passengers from check-in to takeoff. Why You'll Love This Job: Be the Face of the Airline - Welcome and assist passengers with check-in, boarding, and overall travel guidance. Fast-Paced & Exciting Environment - No two days are the same at the airport! Career Growth Opportunities - We are committed to growing our team members and promoting from within. Diverse & Inclusive Team - We celebrate diversity and value the unique backgrounds of our employees. Your Role in the Passenger's Journey: Check-In Duties: Assist passengers with check-in, process travel documents, and ensure baggage is properly tagged. Boarding & Departures: Provide important flight information, make boarding announcements, and verify passenger documentation. Problem Solving: Address passenger inquiries, assist with ticketing concerns, and de-escalate situations with professionalism and empathy. Safety & Security: Follow strict airport safety and security protocols to ensure compliance at all times. Team Collaboration: Work closely with your team to create a seamless airport experience for travelers. Shifts Available (Part-Time): 4-5-hour shifts available between the following time slots: 5:30 AM - 12:00 PM 9:00 AM - 2:30 PM 4:30 PM - 12:45 AM 7:45 PM - 1:30 AM Must be available to work at least 4 days per week, including weekends and holidays. Requirements What We're Looking For: Exceptional Customer Service Skills - You thrive in face-to-face interactions and can create a welcoming experience for all passengers. Strong Attention to Detail - You ensure all travel documents, procedures, and protocols are accurate and followed. Team Player Mentality - You work well with others and contribute to a positive, collaborative environment. Tech-Savvy & Organized - You can quickly learn airline systems and efficiently manage tasks. Professionalism & Problem-Solving Skills - You handle challenges with patience, empathy, and quick thinking. No Airline Experience Needed: Whether you're starting fresh or coming from another customer-facing industry, we welcome all backgrounds. A great attitude, strong work ethic, and willingness to learn are what matter most-we'll provide the training and support to help you succeed.

LogFret seeks an experienced General Clerk to join us. The Clerk must have extensive knowledge on the job. You maintain the office activities. Ready for a lifestyle that keeps you closer to home? This is the role for you. The Clerk is required to create, maintain, and organize branch activity records. Assist in a high-volume call center. Provides office services by implementing administrative systems, procedures, and policies, and monitoring administrative projects. Job Responsibilities: Maintain cleanliness of the office. Maintains workflow by studying methods; implementing cost reductions; and developing reporting procedures. Resolves administrative problems by coordinating the preparation of reports, analyzing data, and identifying solutions. Maintain accurate files of inbound/outbound paperwork. Order Office and sales supplies. Inputs waste information from drivers into the Logfret computer program. Completes operational requirements by scheduling and assigning administrative projects; expediting work results. Adhere to all corporate policies and standards including, but not limited to: environmental and regulatory, human resources, facility, equipment, operations and maintenance. Contributes to team effort by accomplishing related results as needed. Performs other related duties as assigned. Physical Demands: Must be able to lift up to 25 pounds. Must be able to stand and walk for prolonged amounts of time. Must be able to twist, bend and squat periodically. Education & Experience: High school diploma preferred. Ability to successfully multi-task, works efficiently, and meets deadlines. Ability to work independently and in a team environment. Must have experience with Microsoft Office: Word and Excel. Requirements: Must have two years of proven administrative work experience. Drug Screening. Customer service skills and the ability to communicate professionally required. High school diploma or GED. Pre-employment background check required. Benefits: Life Insurance. $30.50 per hour. Paid Time Off (PTO). 401(k) Medical, dental, and vision insurance programs. Monthly Bonus. About Logfret: Logfret is an international freight forwarding company comprising over 70 owned offices and a network of over 120 offices. Our commitment is to solve logistics problem and raise expectation through our industrys best digital freight solution, taking businesses to the next level.

Transwest has an opportunity for a Call Center Parts Expert who will be responsible for the retail, commercial and industrial sales of transportation products and services to retail customers via phone, email and other company approved methods of communication. This is an ideal opportunity for a candidate with heavy duty, medium duty, and trailer parts experience who has excellent customer service skills to join our Parts Expert team. The Parts Expert must be a good steward for Transwest, cross-sell departments, utilize and manage all company resources, meet departmental objectives and be above all reproach. Position is classified as an in-office role for collaboration, connectivity, innovation, mentorship, and skill development when supported by Transwest assigned office space within 50 miles of the employee's primary residence. Opportunities for a hybrid or remote work outside the defined area are under management discretion and are not based on any one factor. Schedule shifts will be determined by your direct supervisor and are subject to change at any time with or without prior notice in support of servicing customer expectations at the sole discretion of Transwest. WE OFFER A FULL BENEFITS PACKAGE FOR ELIGIBLE EMPLOYEES INCLUDING: * Medical, Dental, and Vision Insurance * Life (Voluntary and Employer Paid) and Disability Insurance * 401(K) with company match beginning with your first contribution. * HSA and/or FSA, as applicable * Paid Time Off, Sick Time, and Company Paid Holidays * Employee Car Discount Program ESSENTIAL DUTIES & RESPONSIBILITIES: * Respond to customer inquiries for parts sales via phone, email and other company approved methods of customer communication. * Listen, exhibit energy and project a genuine willingness to assist. * Effectively communicate with clientele to ensure objective, ask pertinent open-ended questions and provide information to assist customers and ensure that we provide the highest level of customer satisfaction. * Drive sales growth by cross-selling, add on sales and exceptional customer service. * Provide prompt, courteous and accurate service to customers. * Drives sales through engagement of customers, suggestive selling, and sharing product knowledge. * Being processed focused on recording departmental data; i.e. lost sales. * Answer telephones professionally and pleasantly. * Follow-up on customer orders and resolve problems with the customer's satisfaction. * Communicate often and timely with customers and associates. * Resolve problems, handle conflict and make effective decisions. * Effectively communicate to customers any relevant policies and/or procedures regarding purchases, returns, credit terms, etc. * Maintain familiarity with all inventory products and merchandising programs and ordering systems. * Provide trouble-shooting support and service to customers experiencing problems in the field and selling repair parts as needed. * Document customer quality issues as they arise and work with the team to resolve issues in a cost-effective and expeditious manner. * Utilize company information systems to process orders timely and accurately. * Understand dealership credit policies. * Set an example of professionalism and positive attitude including a neat, orderly, safe work environment. * Other duties as assigned by the manager. Requirements WORK ENVIRONMENT & PHYSICAL ABILITIES: * Activities require a full range of body motion including handling and lifting, manual and finger dexterity and eye-hand coordination. * The position may require standing, balancing, bending or stooping for prolonged periods of time. * The position requires vision and hearing within normal range. * Requires the ability to work under stressful conditions or irregular hours. * Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. * Ability to communicate by providing verbal feedback in a professional manner. * Ability to receive and analyze data and input into the computer. * Normal range of hearing and vision. REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS: * High school diploma or equivalent. * Valid Driver's License and MVR in good standing. * Direct industry experiences selling medium and heavy-duty truck parts through distribution and/or directly to the end user. * Knowledge of computers is a must. * Knowledge of diesel engines, gas engines, drive train, and suspensions. * Excellent verbal and communication skills. * Provide outstanding customer service. * Detail oriented. * Ability to understand vague and implicit instructions and react favorably in all work situations. * They must be mentally adaptable and flexible in dealing with a variety of people and may be frequently called upon to handle difficult situations. * Able to resolve problems, handle conflict and make effective decisions under pressure. They must have a long attention span in order to listen to people, perceive the real problems and bring issues to a successful conclusion. * Have the ability to give, receive and analyze information, formulate work plans, prepare written materials and articulate goals and action plans. * They must be able to understand people and be able to communicate effectively with them. * Ability to successfully complete a General Abilities Assessment and pass post-offer background check, physical and drug screening. JOB DETAILS: * Type: Hourly * Compensation Range: $26.00 - $34.00 * Bonus Eligibility: Yes * Reports To: Parts Call Center Supervisor * Closing Date: Open until filled