Retail Senior Store Manager
Scottsdale, AZ jobs
The Senior Store Manager and Flagship Store Manager positions are critical to the successful operations of FedEx Office's largest and most impactful retail stores. You will run and grow your business while maintaining Purple Promise service, operational excellence and leading, developing and coaching your direct reports. Your leadership and passion for results allows the store team to provide solutions to our customers and reach the store financial goals.
GENERAL DUTIES AND RESPONSIBILITIES:
(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)
Understand and model FedEx Office values to customers and team members
Regularly spend time building and inspiring high performing teams by using FedEx Office tools, resources, effective judgment and decision-making in the selection, training, development, retention and performance management of your people
Coach and teach your team and ensure they have the tools and information needed to support company goals and perform their jobs
Regularly work with our largest accounts, complex customer needs and/or serve as a consultative partner to our host properties and commercial sales in the execution of work for our key customers
Ensure an exceptional store experience that engages and retains customers and team members and supports the FedEx brand experience
Take ownership of all store controls including but not limited to Standard Operating Procedures, financials, safety, security, scheduling and compliance with state and federal laws and system management through leadership and delegation
Customarily and regularly improve all operational and store sales activities to ensure the store exceeds financial and customer experience targets
Regularly practice independent judgment, self-management and effective decision-making in the performance of daily job duties including accounts receiveable, inventory reports, daily sales recaps and bank deposits
Independently prioritize and accomplish multiple leadership tasks within established timeframes by effectively planning and managing workload, delegating work and supervising, monitoring and directing store leaders and other team members
Share ideas and use Quality Improvement tools in order to improve the business
MINIMUM QUALIFICATIONS AND REQUIREMENTS:
Bachelor's Degree preferred
Minimum High School or GED
4+ years of related (ex. retail, service, hospitality, military) experience, including 3+ years of supervisory experience
Proficient in Microsoft Office tools including Word, PowerPoint, Outlook, and Excel
For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook
ESSENTIAL FUNCTIONS:
Ability to stand and/or to move about the store to manage the daily operations
Ability to move and lift 55 pounds
Ability, on a consistent basis, to bend/twist at the waist and knees
Ability to travel as required in order to meet with customers, vendors, other team members, and/or related to other business necessities
Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
Ability, on a consistent basis, to function in a fast-paced environment, managing multiple priorities
Ability, on a consistent basis, to work within the appropriate level of independence
Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
MINIMUM QUALIFICATIONS AND REQUIREMENTS:
Bachelor's Degree preferred
Minimum High School or GED
4+ years of related (ex. retail, service, hospitality, military) experience, including 3+ years of supervisory experience
Proficient in Microsoft Office tools including Word, PowerPoint, Outlook, and Excel
ESSENTIAL FUNCTIONS:
Ability to stand and/or to move about the store to manage the daily operations
Ability to move and lift 55 pounds
Ability, on a consistent basis, to bend/twist at the waist and knees
Ability to travel as required in order to meet with customers, vendors, other team members, and/or related to other business necessities
Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
Ability, on a consistent basis, to function in a fast-paced environment, managing multiple priorities
Ability, on a consistent basis, to work within the appropriate level of independence
Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
Preferred Qualifications:
Pay Transparency:
Pay:
Additional Details:
Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.
Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
Applies Quality concepts presented at training during daily activities.
Supports FedEx Office Quality initiatives.
FedEx Office is an Equal Opportunity Employer including, Vets/Disability.
Know Your Rights
Pay Transparency
FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email ***********************.
FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law.
For more information, click here.
Retail Assistant Manager
Boston, MA jobs
Leads a store business unit, focusing on creating a consistent and positive customer experience. Assists in the supervision and oversight of all team members and business operations, monitoring and facilitating all production and retail processes, pick-up and delivery, shipping and quality control processes. Manages store in the absence of the Store Manager. The Store Assistant Manager is required to perform all functions normally performed by the team member.
GENERAL DUTIES AND RESPONSIBILITIES:
(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)
Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
Evaluates the efficiency and productivity of team members in creating positive customer experiences
If necessary, resolves customer disputes and complaints to ensure timely resolution and customer satisfaction
Creates a customer focused environment in all areas of the store (production, retail, self service, and shipping) and monitors the store ensuring a clean and professional environment
Establishes and manages a process for customer flow in the store to improve service experience ensuring customers needs are met quickly and quality products are delivered
Provides training and development of team members on assigned shifts by monitoring goals and providing feedback
Interviews job applicants, complies with all company hiring policies and assists Store Manager with the hiring of team members
Coaches, counsels and provides feedback to team members on their performance and to ensure adherence to company policies and standards
Maintains communication with the Store Lead Consultant and/or production team to ensure deadlines are met and quality checks are being performed
Oversees shipping related services and activities
Responsible for communication with the Store Manager and team members on daily/weekly/monthly goals, performance to plan, key performance metrics, customer issues and company initiatives
Complies with and enforces FedEx Office established policies and procedures and maintains an environment of controls
Assists Store Manager in review and transmission of payroll and daily close out of POS
Performs all other administrative duties as needed or requested including without limitation scheduling, payroll management, training compliance, daily close-out of POS, bidding, ordering and receiving supplies and inventory controls
All other duties as needed or required
MINIMUM QUALIFICATIONS AND REQUIREMENTS:
High School diploma or equivalent education
1+ year of related experience, prior supervisory experience preferred
For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook
ESSENTIAL FUNCTIONS:
Ability to stand during entire shift, excluding meal and rest periods
Ability to move and lift 55 pounds
Ability, on a consistent basis, to bend/twist at the waist and knees
Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
Ability, on a consistent basis, to work with minimal supervision
Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
MINIMUM QUALIFICATIONS AND REQUIREMENTS:
High School diploma or equivalent education
1+ year of related experience, prior supervisory experience preferred
ESSENTIAL FUNCTIONS:
Ability to stand during entire shift, excluding meal and rest periods
Ability to move and lift 55 pounds
Ability, on a consistent basis, to bend/twist at the waist and knees
Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
Ability, on a consistent basis, to work with minimal supervision
Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
Preferred Qualifications:
Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the salary information represents the job level minimum and the job level maximum. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.
Pay: $20.75 - $24.37/hr
Additional Details:
Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.
Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
Applies Quality concepts presented at training during daily activities.
Supports FedEx Office Quality initiatives.
FedEx Office is an Equal Opportunity Employer including, Vets/Disability.
Know Your Rights
Pay Transparency
FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email ***********************.
FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law.
For more information, click here.
Operations Manager
Columbus, OH jobs
Parsec, LLC. is a leading provider of contract intermodal management services throughout North America. Since our beginning in 1949, we have built an integrated network consisting of the industry's most qualified people, state-of-the art equipment, and comprehensive resources. We focus every day to be the most efficient leader in the transportation industry, while serving our customers and people with utmost respect and integrity.
Parsec, LLC. is currently seeking an Operations Manager for our operation based in Columbus, OH. This position includes controlling all ramp operations within the intermodal terminal ensuring trains are received. We are seeking an aggressive, forward-thinking and highly motivated candidate to work in a fast paced environment.
Schedule:
6:00pm to 6:00am - 3 days on 3 days off
(Including weekends and holidays)
Responsibilities will include but not be limited to:
Manage the day-to-day operations of the intermodal ramp, ensuring efficient and safe handling of containers, equipment, and vehicles while focusing on safety, performance & productivity.
Lead and mentor a team of ramp personnel. Provide guidance, support, and training to enhance their performance and professional growth.
Ensure compliance with safety regulations, company policies, and industry best practices. Promote a culture of safety, conduct safety training sessions, and enforce safety protocols
Efficiently allocate manpower, equipment, and resources to meet operational requirements. Monitor and adjust staffing levels based on workload and demand fluctuations.
Regularly monitor and evaluate KPI's to assess ramp productivity, identify areas for improvement, and implement corrective measures to meet or exceed performance targets.
Maintain accurate records, generate reports, and document daily ramp activities, ensuring data integrity and providing insights for management decision-making.
Continuously identify opportunities for process optimization and efficiency gains. Implement initiatives to streamline ramp operations, reduce turnaround times, and enhance overall operational performance.
The ideal candidate should possess the following:
Experience in ramp operations, specific to the intermodal transportation industry
Willingness to work in varying weather condition
Bachelor's or Associate's degree (Preferred)
Effective oral and written communication skills
Strong computer skills, including knowledge of Microsoft Office
Location Manager
Omaha, NE jobs
The Location Manager is a critical leader at the market. The Location Manager will be responsible for overseeing the day to day operations at his/her location(s). The Location Manager will be required to fully understand all aspects of his/her location(s), build positive relationships with the client and increase the efficiencies and business within their delivery operations. Relationship building with client, recruiting, and gaining 100% of client business in each location are utmost priorities.
Core Responsibilities & Duties:
Focus on relationship with client in order to gain 100% of appliance delivery business
Focus on Independent Contractor Partnerships (Profitability & Compliance)
Achieve goals set forth by the client & Hub Group Final Mile
Develop and hold your staff accountable (if applicable)
Continuously recruit and retain Independent Contractors
Manage claims and their processes (with FOC assistance)
P&L Management (Controllables)
Delivery Expense (Minimums / effective routing, support expense)
Operating Expenses (Operation Supplies, Truck Use, Uniforms charge back, MC Support Travel, Uncollected Debt)
Warehouse Expense (Contracted Labor, Inventory variances)
Administrative Expense (Hourly, Contract Admin, Office Supplies, Recruitment, Travel & Meals)
Achieve Location Margin goals
Rental car vs mileage reimbursement
Communicate effectively with the DIA, DIM and client staff
Lead Daily Stand-ups (Short, Effective and informative meetings) - (Document and include feedback in recap)
Weekly ride behinds in field with teams to ensure client satisfaction and training - (Document and include in recap)
Showroom visits as needed in order to build/maintain relationship with client
Maintain tote inventory and hold BP's accountable (trade stock)
Enforce and adhere to company policies and procedures.
Responsible for loadout / warehouse oversight of QC with getting teams off dock
Actively route monitor teams from the road (see SOP for details)
Hold Weekly Operations Meetings with the DIA to review aging invoices and any issues/goals - (Document and include in recap)
Hold BP meetings as needed to review claims, settlements, compliance, etc.
Participate in Client and internal conference calls
Provide Weekly updates on your locations. Weekly recap should include:
Your schedule for the week
Summarized update of location(s)
Standup recap
Ride behind recap
Aging invoices update (if applicable)
Other duties as assigned
Qualifications:
Proven leader
Effective communication skills
Proven results
Organized
College degree or equivalent experience
BEWARE OF FRAUD!
Hub Group has become aware of online recruiting related scams in which individuals who are not affiliated with or authorized by Hub Group are using Hub Group's name in fraudulent emails, job postings, or social media messages. In light of these scams, please bear the following in mind:
Hub Group will never solicit money or credit card information in connection with a Hub Group job application.
Hub Group does not communicate with candidates via online chatrooms such as Signal or Discord using email accounts such as Gmail or Hotmail.
Hub Group job postings are posted on our career site: ********************************
Station Manager
Groveport, OH jobs
Pay Range: $120,000 - $147,250.00
Shift: On-Site Daily, Monday - Friday ~8:00am to ~5:00pm EST
YOUR ROLE
Are you known for your management oversight skills? Are you passionate about customer support and driving results? If so, we have an opportunity that would allow you to manage fiscal and operational oversight of a station, driving quality service, customer satisfaction and operational proficiency, ensuring attainment of growth and profitability goals.
WHAT ARE YOU GOING TO DO?
Manage all station functions to ensure that all departments and station staff execute service agreements at, or above the customer's standards. Maximize profitability through superior customer service, effective and prompt communication and follow-up on all pending matters with the customer.
Provide managers with daily guidance, leadership and overall support on any issues relating to operations, communication, human resources, revenue enhancement, standardizing procedures, and systems applications and executing processes to meet customer needs.
Ensure that freight is being expedited in a safe and timely manner.
Ensure that the station facility provides a clean, professional and safe working environment for all employees.
Review analysis of activities, costs, operations and forecast data to determine progress toward stated business development goals and objectives. Review and evaluate station P & L performance and establish short-term goals to address any budgetary shortfalls. Oversee business development, sales and marketing and new account development to ensure that maximum transportation revenue is generated for the station.
Develop and execute policies, plans and programs to meet anticipated organizational needs in the areas of functional responsibility and ensure compliance with corporate policies and guidelines, ISO standards, Sarbanes Oxley and other regulatory requirements. Ensure directives, rules and procedures are communicated to all station personnel. Ensure safety methods and programs are implemented and maintained.
WHAT ARE WE LOOKING FOR?
Education and Experience:
High School Diploma or GED; Bachelor's Degree in Transportation, logistics, Supply Chain Management or a related discipline preferred or equivalent combination of education and work experience. Minimum 5 years of relevant experience. Minimum 3 years of supervisory or management experience. Minimum 4 years industry experience, preferred.
Credentials:
Valid state issued Driver's License and Forklift Driver Certification. Other professional certifications may be required.
Skills:
Proficiency in Microsoft Office, internet, web-based and job specific software applications supporting the supply chain or transportation industry as well as financial applications.
Characteristics:
Expertise in operations and business management. Experienced in providing leadership for multiple sites that are geographically dispersed, effectively delegating responsibility and authority to direct reports. Experienced in project management methodologies with focus on managing solution driven strategy plans to achieve goals. Ability to plan, organize and manage multiple projects and set priorities. Exceptional written and communication skills including the ability to persuade, influence, negotiate, and make formal presentations in meetings and training environments.
WHAT DO WE HAVE TO OFFER?
With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.
We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.
It is our goal that you will be compensated for your hard work and commitment, so if you'd like to work for one of the top Logistics providers in the world then let's work together to help you find your new role.
ABOUT TOMORROW
We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.
Export Customer Service
Salt Lake City, UT jobs
Export Customer Service (Full Time Position)
*This is a full time, onsite position located in greater Salt Lake City*
CaroTrans is looking for enthusiastic, proactive and motivated individuals to join our ever growing team across the USA.
We're in the business of global logistics, but that doesn't mean you need to have studied this or have experience in the industry. If you have a positive attitude and you're willing to learn, then one of our entry level positions could be perfect for you! We'll teach you everything you need to know about global logistics, while developing your skills in the business world.
CaroTrans provides logistics solutions to a wide range of customers. We import, export, warehouse and transport wholesale goods around the country and world! This is a dynamic and fast paced industry where every day presents new challenges.
What will your role be?
We are looking for people who fit the CaroTrans culture, not a particular job. Your role will be in the realm of export operations and can cover a range of different tasks within this function such as:
Customer service
Operations
Pricing
From here, you have the ability to progress into roles with more responsibility based on your drive and ability.
The Candidate
· You are graduated with a bachelors degree - any major
· You have a positive and enthusiastic attitude
· You take responsibility and have a solution focused, pro-active approach
· You combine attention to detail with the necessary analytical skills and required conviction
· You are looking for a long term relationship in a company where you can develop and grow your career
Why CaroTrans?
· A 'family' culture in a stimulating, pragmatic and commercial environment
· A development program with a high degree of autonomy and plenty of room for personal initiatives
· A dynamic and exciting international market and organization which provides the ambitious professional with many opportunities
Apply now!
Operations Manager
Victorville, CA jobs
The Operations Manager will lead and oversee all maintenance operations within our MRO facility. This role ensures that all maintenance, repair, and overhaul operations are executed safely, efficiently, and in full compliance with regulatory standards (FAA, EASA, etc.), OEM specifications, and internal quality systems. The Operations Manager will lead a multidisciplinary team of technicians and support staff, driving performance, safety culture, and continuous improvement across all maintenance functions. The ideal candidate will bring strong leadership, and technical expertise, with a commitment to safety, compliance, and operational excellence. This position reports to the Director of Maintenance (DOM).
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Direct and oversee all scheduled and unscheduled maintenance activities.
Develop and manage short- and long-term maintenance plans to optimize labor efficiency and minimize downtime.
Ensures that all company, manufacturer, customer and FAA requirements and specifications are applied and enforced.
Ensure timely execution of work packages, work orders, and return-to-service documentation.
Manages and supervises assigned personnel to ensure maximum motivation, efficiency, and discipline in accordance with ComAv Technical Services policies and Repair Station Manual.
Lead, mentor, and develop a team of maintenance technicians and support staff.
Ensures the proper use of all equipment with an understanding of all safety rules to ensure compliance. Mitigate, correct, and notify DOM of safety issues.
Ensures that all aircraft maintenance work, materials, and practices conform to FAA, customer, company, and manufacturers' standards of quality.
Oversees on-the-job training for Mechanics and leads under his/her Supervision to ensure compliance. Validates that only qualified Mechanics are assigned to the task being performed.
Ensure Leads complete work orders and paperwork in a timely manner, keep their work boards in order; Ensure that the daily turnover logs are maintained.
Interface with Material Planner / Scheduler to expedite materials required to accomplish scheduled and unscheduled maintenance.
Assumes other duties and responsibilities as assigned by the Director of Maintenance.
QUALIFICATION REQUIREMENTS
Experience - 5 years of commercial aviation leadership experience in Heavy Maintenance/C-Check, including aircraft and engine re-activation; transitional maintenance; aircraft modifications; including structural, electrical, avionics, and engine preservation. Strong knowledge of commercial aircraft systems, maintenance procedures, and documentation standards Understanding of FARs 43, 91, 121, 135, 145. Experience with aircraft Storage and Disassembly a plus.
Education - Operations Manager should at least have a high school diploma. A bachelor's degree or higher in a relevant field such as: aerospace, engineering, business management is preferred.
License/Certifications - This position requires an A&P Certification and minimum10 years of experience as an Airframe and Powerplant Mechanic working with large commercial aircraft or transports.
Safety Management - Proactively promote a safety-first culture by ensuring you and your team understand and comply with the proper use of equipment and all relevant safety rules and regulations.
Budgeting/Scheduling Experience - Must have at least 5-years of budgeting and scheduling experience and the ability to create execution strategies accordingly.
OTHER SKILLS AND ABILITIES (Competencies) the individual must possess:
Computer Skills - Must have a strong working knowledge of MS Office suite (Word, Excel, PowerPoint).
ERP Systems - Corridor Go or other Maintenance or ERP systems experience a plus.
Language & Communication Skills- Excellent written and verbal communication (English). Must be able to read, write and understand English. Fluency in a second language, particularly Spanish, is a plus.
Must subscribe to our company's Shared Values below:
Be Safe-Safety is our foundation, always put people first and maintain a healthy work life balance.
Be Honest-Be transparent, act with integrity and show trust and respect.
Be Accountable-Take ownership and initiative in all YOU do. Invest in our communities.
Be Respectful-Not one of US is as smart as all of US. Engage by listening, embrace diversity and appreciate each other's contributions.
Be Engaged-Be proactive not reactive. Provide your full attention in all that YOU do. Provide your ideas and help find solutions. Work smart, not just hard.
Be Driven-Pay for performance and promote for potential.
Knowledge of California employment laws preferred.
Experience with timekeeping systems (e.g., Paycom, ADP, Kronos), including timecard review, corrections, approvals, reporting, and compliance with wage and hour regulations, preferred.
Experience with performance management processes, including performance reviews, disciplinary actions, and employee development, preferred.
POSITION LOCATION:
There is no travel required for this position.
Work location - Victorville, CA.
NUMBER OF PEOPLE SUPERVISED (Under regular control)
Approximately 50. This position manages teams of Operations Leads and Technicians. This could change according to company business needs.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
Ability to walk and stand for extended periods in hangar and ramp environments.
Regular use of hands and arms; ability to bend, stoop, climb, and reach overhead.
Must be able to lift, carry, push, or pull up to 50 pounds.
Visual acuity of at least 20/40 (corrected) and sufficient hearing to safely navigate a high-activity, noisy environment.
May be exposed to hazardous chemicals and moving equipment; use of personal protective equipment (PPE) may be required.
Work may occur in varying climate conditions, both indoors and outdoors.
Flexibility to work irregular hours, including nights, weekends, and holidays, as required.
Operations Manager
Brentwood, NY jobs
Our client, a food manufacturing company located in Brentwood, NY is looking for an experienced Operations Manager to join their dynamic team.
What we are looking for you to do:
Follow all Food Safety and Quality Assurance programs, policies, procedures, compliance standards, and performance metrics.
Support in Research & Development program, formulation adjustments, product evaluations, and new product development, design, testing, compliance, and launch activities.
Supervise, directs, and trains staff, including review of work quality, staffing, discipline, performance assessment, and development.
Actively promotes a clean and safe work environment through training, adherence to safety protocols, and enforcement of safety rules.
Drive KPI improvement and savings
Maximize efficiency and effectiveness by identifying and addressing technical gaps
Reviews production and operating reports and resolves operational, manufacturing, and maintenance problems to ensure minimum costs and prevent operational delays.
The ideal candidate will have:
Bachelor's degree is preferred in Operations, Business Management, Supply Chain, Industrial Engineering or related field.
7 years related work experience in the food manufacturing industry
5 years' experience in a supervisory role; or equivalent combination of education and experience.
What we will offer:
An attractive salary, bonus and benefits
An amazing opportunity to grow your career
If you are someone that is ideal for this position and have a passion to be part of a high potential food company please submit your resume in Microsoft Word format - and don't forget to include your accomplishments and achievements on your resume! We look forward to hearing from you.
Operations Manager
Fayetteville, NC jobs
available
$55k-60k
Manage and Lead a team on an overnight Sort Operation consisting of several inbound/outbound trucks with an average 5,000 packages per day.
Manage and analyze labor cost of the facility to drive profits.
Hire and develop people through training and mentoring.
Establishes and maintains performance and productivity standards.
Maintains a high level of accuracy through all sort functions, scanning, staging and coordination of product both cross docked and staged for routes in the Orlando market.
Creates goals and action plans for each aspect of the sort - including productivity reviews, hours management, attendance, and staffing.
Maintains positive employee relations and creates a positive work environment through the enforcement of safety and compliance standards.
Monitors the overnight operation by resolving any issues that arise in the workplace.
Provides daily feedback to management on the status of overall operations.
Benefits included:
401K Matching, Medical, Dental, Vision, 16 days PTO, Life Insurance, etc.
Secondary Job Duties:
Develops employees in the culture of Courier Express and provides the tools necessary for them to succeed in their position. Makes managerial decisions concerning staff, including hiring and firing.
Impact on Other Positions, Products, & Services:
Ensures operations function smoothly at the individual location so that all customer and company service expectations are met.
Education/Experience Preferred but not required:
2+ year's previous managerial experience in managing a Sort Operation preferred but not required.
Skills Required:
Ability to plan and carry out daily agenda with limited supervision, proven ability to multitask, management and leadership experience, highly developed organizational skills, ability to interact with employees at a variety of levels, excellent communication skills, rapid response to issues, attention to detail.
Computer Skills Preferred:
Microsoft Office
Typing efficiency
Logistics Operations Manager
San Jose, CA jobs
Role & Responsibilities:
Plan, monitor, direct, and assign workload to station staff.
Ensure freight is managed efficiently, including completion of correct documentation, fulfillment is completed, compliance requirements are met, customer SOPs are followed, costs are controlled, and accounts are billed and paid correctly.
Coach and train all station staff, including cross training employees, and ensuring staff complete all required MEC trainings on time.
Work closely with MEC sales, management, and other internal team member to respond promptly to customer needs, suggest and implement corrective action when issues arise, and take accountability for offering solutions when problems are presented.
Proactively assist other members of MEC in order to help MEC achieve its vision and strategic goals.
Daily report monitoring validating that KPIs are being met including but not limited to:
Properly filing AES
On Time Billing
Work with District Manager to monitor P&L, acting as a secondary owner for oversight and monitoring.
Maintaining and creating business relations with local vendors including but not limited to truckers and airline carriers.
For stations with warehouse operations, ensure proper understanding of the fundamentals of warehousing operations including validating that warehouse is adequate to support station operations.
Other duties as assigned by management.
Qualifications:
Bachelor's degree in related field.
Minimum 5 years of experience in freight forwarding, with experience in air and ocean operations required.
Minimum 3 years of customer service experience, with demonstrated customer service standards that have exceeded expectations.
DG, Hazmat, TSA Certification.
Knowledge of Incoterms.
Experience handling bonded freight and out-of-gauge or project cargo required.
A basic understanding of the fundamentals of warehouse and trucking operations required.
Strong attention to detail, with the ability to respond to requests with urgency and take corrective action when problems arise.
Strong time management skills and the ability to multi-task and prioritize in a fast-paced environment, while exercising sound judgement.
Must be self-motivated, customer-service oriented, and eager to ensure the success of the team.
Knowledge in Microsoft Office required, CW1 preferred.
Operations Manager
Cleveland, OH jobs
EQI Specialty Products - Operations Manager
Reports To: VP, Specialty Products
Direct Reports: Sr. Operations Specialist (2), Logistics and Compliance Specialist, Warehouse Manager, Material Handler
Position Summary
The Operations Manager will lead the daily operations of EQI's Specialty Products Division in Cleveland, Ohio, overseeing customer service, order management, warehouse operations, and trade compliance. This leader will be responsible for building and optimizing processes that drive operational excellence and customer satisfaction, as well as managing a team of key professionals within the division to ensure high performance and accountability. The role will also provide oversight for an ERP implementation, collaborating cross-functionally with IT, finance, and supply chain teams.
Key Accountabilities
Oversee daily operations: customer service, order management, logistics, warehouse, fulfillment, and trade compliance.
Optimize efficiency and customer satisfaction throughout the order-to-ship process.
Lead process improvements and change management for ERP implementation.
Establish and refine SOPs to enhance workflow and data accuracy.
Supervise and mentor the order processing, inventory, and trade compliance team.
Coordinate with finance, IT, and supply chain to meet business objectives.
Manage vendor and customer relationships for high service standards.
Analyze performance metrics and drive continuous improvement using ERP and other methods.
Support strategic planning, budgeting, and project management for the division.
Qualifications
Bachelor's degree or equivalent experience in Business, Supply Chain, Operations Management, or a related field.
5+ years of experience in operations, manufacturing, logistics, or related fields.
Proven experience managing teams and driving operational excellence.
Strong understanding of business processes, warehousing operations, and trade compliance.
Experience supporting or leading relocation, consolidation, or large projects.
Demonstrated project management and change management skills.
Excellent analytical, communication, and leadership abilities.
Experience working cross-functionally in fast-paced, growing environments.
Preferred Candidate Expertise
Background in consulting, manufacturing operations, finance, or IT systems integration.
Knowledge of lean operations or process improvement methodologies.
Experience supporting or leading Enterprise Resource Planning (ERP) related projects
Familiarity with Enterprise Resource Planning (ERP) and warehouse management systems.
Strong Excel and project management skills.
Experience working in manufacturing, distribution, or reselling environments.
Experience with international trade and compliance, Federal Trade Zone being ideal.
Performance Metrics
Manage a team of 4 direct with 1 indirect report
On-time order fulfillment and shipment accuracy
Inventory accuracy and warehouse efficiency
Customer satisfaction and service-level performance
ERP implementation milestones delivered on time
Process improvements resulting in measurable operational gains
Team engagement and performance development
Prepare the operational aspects of the business for double digit growth
Import Manager - Schaumburg, IL
Schaumburg, IL jobs
Import Manager - Customs Brokerage Operations
⚠️ Requirement: Must be a Licensed U.S. Customs Broker
We are seeking an experienced Import Manager to lead and grow the Customs Brokerage Operations of our Illinois Branch Office. This is a hands-on, roll-up-your-sleeves position where you will not only manage and mentor the team but also actively participate in daily operations, including filing entries alongside your staff.
The ideal candidate has proven success in customs brokerage, compliance, and operational development, with the leadership skills to establish best practices while scaling a high-performing team.
Key Responsibilities
Lead and oversee the provision of Customs Brokerage services for customers.
Develop, implement, and continuously improve policies and procedures related to customs brokerage.
Provide expert guidance on U.S. Customs laws, regulations, and requirements to both internal teams and clients.
Map, analyze, and refine process flows to identify efficiency gains and operational improvements.
Monitor and resolve U.S. Customs rejections, RFIs, and compliance issues.
Oversee all import compliance matters and ensure adherence to regulatory standards.
Work hands-on with the team by preparing and submitting customs entries as needed.
Build, mentor, and manage a team of Customs Brokers and Entry Writers.
Stay current with regulatory updates and changes in U.S. Customs and Partner Government Agencies (PGA) requirements.
Drive strategic growth initiatives for the Customs Brokerage department.
Qualifications
Active U.S. Customs Broker License (required).
7+ years of experience in Customs Brokerage Operations.
Strong knowledge of U.S. Customs regulations and trade compliance.
Proven success in developing and growing brokerage operations.
Strategic planning and process improvement experience.
Strong analytical, organizational, and problem-solving skills.
Managerial and team leadership experience (preferred).
Bachelor's degree strongly recommended.
✅ This is an excellent opportunity for a results-oriented, hands-on leader who is ready to roll up their sleeves, build a strong team, and drive the growth of a dynamic customs brokerage operation.
Logistics Operations Manager
Santa Rosa, CA jobs
Role & Responsibilities:
Plan, monitor, direct, and assign workload to station staff.
Ensure freight is managed efficiently, including completion of correct documentation, fulfillment is completed, compliance requirements are met, customer SOPs are followed, costs are controlled, and accounts are billed and paid correctly.
Coach and train all station staff, including cross training employees, and ensuring staff complete all required MEC trainings on time.
Work closely with MEC sales, management, and other internal team member to respond promptly to customer needs, suggest and implement corrective action when issues arise, and take accountability for offering solutions when problems are presented.
Proactively assist other members of MEC in order to help MEC achieve its vision and strategic goals.
Daily report monitoring validating that KPIs are being met including but not limited to:
Properly filing AES
On Time Billing
Work with District Manager to monitor P&L, acting as a secondary owner for oversight and monitoring.
Maintaining and creating business relations with local vendors including but not limited to truckers and airline carriers.
For stations with warehouse operations, ensure proper understanding of the fundamentals of warehousing operations including validating that warehouse is adequate to support station operations.
Other duties as assigned by management.
Qualifications:
Bachelor's degree in related field.
Minimum 5 years of experience in freight forwarding, with experience in air and ocean operations required.
Minimum 3 years of customer service experience, with demonstrated customer service standards that have exceeded expectations.
DG, Hazmat, TSA Certification.
Knowledge of Incoterms.
Experience handling bonded freight and out-of-gauge or project cargo required.
A basic understanding of the fundamentals of warehouse and trucking operations required.
Strong attention to detail, with the ability to respond to requests with urgency and take corrective action when problems arise.
Strong time management skills and the ability to multi-task and prioritize in a fast-paced environment, while exercising sound judgement.
Must be self-motivated, customer-service oriented, and eager to ensure the success of the team.
Knowledge in Microsoft Office required, CW1 preferred.
Plant Manager
Manitowoc, WI jobs
The position of Plant Manager leads and coordinates the manufacturing and related activities to meet safety and quality requirements, as well as business and internal customer needs. The position requires strong leadership and interpersonal skills, as well as a solid technical understanding of food plant processes, equipment, OSHA standards, cGMPs, HACCP and SQF requirements. A keen ability to work collaboratively across organizational levels and functions is a foundational element for problem-solving and continuous improvement in this role. The ideal candidate is focused on and effective in building employee engagement, a continuous improvement culture and a drive toward best practices and imbedding safety in technical operations.
Typical Responsibilities:
Develop Supervisory, Lead and Hourly staff to reach their highest potential, with an engaged and positive contribution to the organization.
Follow best practices for performance management, including managing to Expectations, providing regular feedback and year end Evaluations that differentiate, emphasize constructive accountability, and pay for performance.
Develop and maintain Key Performance Indicators and other metrics that align with business goals and are understood and regularly communicated to the teams.
Lead or support operational improvement initiatives, including capital investment, ERP development, safety programs and others.
Work collaboratively with EHS staff, Dir of Operations, and others to build and maintain a strong safety culture - with program development, training improvements, and tangible evidence of safety being imbedded into the operations.
Lead or support CAPAs, CARs (corrective actions), customer and regulatory audit follow-ups and requirements.
Develop Capital budgets and project plans to meet operational targets and requirements in Safety, First Pass Quality and business development.
Develop and manage to expense budgets, with an emphasis on plant performance and business growth, while maintaining prudent cost control measures
Foster an effective communications environment, with an emphasis on employee engagement, using shift change, employee meetings, open-door policy, as well as communication boards and other tools.
Develop or expand on the application of Lean and Continuous Improvement concepts.
Accelerate activities to move toward Operational Excellence, including robust technical references (P+IDs, PFDs, etc.), process control (HMI, Alarms, etc.) improvements, preventative maintenance, and down time analysis.
Adhere to all government and company safety, sanitation and GMP policies and regulations.
Education and/or Experiences:
Engineering or BS degree in a relevant scientific discipline and > 7 years' experience in a leadership role in technical operations. A passion for building high-performance teams and a solid history of coaching and mentoring, with a track record for leading operational improvement. Strong analytical skills required, including a high proficiency in the use of Excel and other MS applications. Malting or grain processing technical knowledge is preferred, with an understanding of a process technologies a requirement.
Logistics Operations Manager
San Francisco, CA jobs
Role & Responsibilities:
Plan, monitor, direct, and assign workload to station staff.
Ensure freight is managed efficiently, including completion of correct documentation, fulfillment is completed, compliance requirements are met, customer SOPs are followed, costs are controlled, and accounts are billed and paid correctly.
Coach and train all station staff, including cross training employees, and ensuring staff complete all required MEC trainings on time.
Work closely with MEC sales, management, and other internal team member to respond promptly to customer needs, suggest and implement corrective action when issues arise, and take accountability for offering solutions when problems are presented.
Proactively assist other members of MEC in order to help MEC achieve its vision and strategic goals.
Daily report monitoring validating that KPIs are being met including but not limited to:
Properly filing AES
On Time Billing
Work with District Manager to monitor P&L, acting as a secondary owner for oversight and monitoring.
Maintaining and creating business relations with local vendors including but not limited to truckers and airline carriers.
For stations with warehouse operations, ensure proper understanding of the fundamentals of warehousing operations including validating that warehouse is adequate to support station operations.
Other duties as assigned by management.
Qualifications:
Bachelor's degree in related field.
Minimum 5 years of experience in freight forwarding, with experience in air and ocean operations required.
Minimum 3 years of customer service experience, with demonstrated customer service standards that have exceeded expectations.
DG, Hazmat, TSA Certification.
Knowledge of Incoterms.
Experience handling bonded freight and out-of-gauge or project cargo required.
A basic understanding of the fundamentals of warehouse and trucking operations required.
Strong attention to detail, with the ability to respond to requests with urgency and take corrective action when problems arise.
Strong time management skills and the ability to multi-task and prioritize in a fast-paced environment, while exercising sound judgement.
Must be self-motivated, customer-service oriented, and eager to ensure the success of the team.
Knowledge in Microsoft Office required, CW1 preferred.
Manager End User Services
Sunnyvale, CA jobs
Role: EUC Architect
The EUC Architect will be responsible for designing, assessing, and enhancing the organization's endpoint security posture across laptops, desktops, mobile devices, servers, and VMs. This role ensures alignment of endpoint operations, policies, and enforcement mechanisms with industry standards (NIST), organizational security policies, and regulatory requirements. The ideal candidate has deep experience with EDR/XDR, AV, MDM/Intune, device compliance, endpoint hardening, and integration with SIEM/SOAR/AD environments.
Key Responsibilities
1. Endpoint Security Architecture & Design
Review and enhance endpoint architecture, including AV, EDR solutions.
Evaluate endpoint configuration, control enforcement, coverage, and security baselines.
Assess integration of endpoint platforms with SIEM, SOAR, Active Directory, Intune/MDM, and CMDB.
Review architectural components, telemetry flow, and sensor deployment methodology.
Validate data exchange between endpoint security tools and central monitoring systems.
2. Policy & Governance
Ensure endpoint security operations align with organizational security policies.
Review and update endpoint security policies aligned with NIST standards.
Validate roles & responsibilities across IT, SecOps, and endpoint management teams.
Evaluate policy coverage including patching, EDR/AV, device onboarding, and compliance.
3. Endpoint Operations & Integration
Assess GPOs, MDM/Intune policies, device configuration profiles, and enforcement controls.
Review endpoint discovery & profiling mechanisms to identify unmanaged/rogue devices.
Validate tagging, categorization, and asset mapping across EDR platforms and CMDB.
Check integration with NAC, SIEM, AD, vulnerability management, and patching tools.
4. Risk Management, Patching & Compliance
Review patch management and vulnerability remediation processes across endpoints.
Verify endpoint compliance monitoring, dashboards, and alerting workflows.
Assess patching SLAs, automation processes, and compliance reporting.
Skills & Qualifications
Technical Skills
Strong expertise in EDR/XDR platforms (e.g., CrowdStrike, Defender for Endpoint, Trellix, SentinelOne).
Hands-on experience with Intune/MDM, SCCM, JAMF, or similar device management tools.
Solid understanding of SIEM/SOAR platforms and AD integration.
Strong knowledge of NIST CSF, NIST 800-53/171, CIS benchmarks, and endpoint hardening.
Familiarity with NAC, vulnerability management, and patching tools (Tenable, Qualys, BigFix, etc.).
Experience designing endpoint security architectures for large enterprises.
Logistics Operations Manager
Fremont, CA jobs
Role & Responsibilities:
Plan, monitor, direct, and assign workload to station staff.
Ensure freight is managed efficiently, including completion of correct documentation, fulfillment is completed, compliance requirements are met, customer SOPs are followed, costs are controlled, and accounts are billed and paid correctly.
Coach and train all station staff, including cross training employees, and ensuring staff complete all required MEC trainings on time.
Work closely with MEC sales, management, and other internal team member to respond promptly to customer needs, suggest and implement corrective action when issues arise, and take accountability for offering solutions when problems are presented.
Proactively assist other members of MEC in order to help MEC achieve its vision and strategic goals.
Daily report monitoring validating that KPIs are being met including but not limited to:
Properly filing AES
On Time Billing
Work with District Manager to monitor P&L, acting as a secondary owner for oversight and monitoring.
Maintaining and creating business relations with local vendors including but not limited to truckers and airline carriers.
For stations with warehouse operations, ensure proper understanding of the fundamentals of warehousing operations including validating that warehouse is adequate to support station operations.
Other duties as assigned by management.
Qualifications:
Bachelor's degree in related field.
Minimum 5 years of experience in freight forwarding, with experience in air and ocean operations required.
Minimum 3 years of customer service experience, with demonstrated customer service standards that have exceeded expectations.
DG, Hazmat, TSA Certification.
Knowledge of Incoterms.
Experience handling bonded freight and out-of-gauge or project cargo required.
A basic understanding of the fundamentals of warehouse and trucking operations required.
Strong attention to detail, with the ability to respond to requests with urgency and take corrective action when problems arise.
Strong time management skills and the ability to multi-task and prioritize in a fast-paced environment, while exercising sound judgement.
Must be self-motivated, customer-service oriented, and eager to ensure the success of the team.
Knowledge in Microsoft Office required, CW1 preferred.
Operations Manager
Hardeeville, SC jobs
General Manager
This role is for an organized and driven individual interested in managing the overall sales, operational and financial functions. The position requires outstanding communication skills to plan, schedule and execute the completion of all work to the standards of the company.
Duties and Responsibilities
Oversee all aspects including sales, daily operations, management of drivers and other support personnel, truck and container maintenance, limited invoicing, marketing (including social media), safety and compliance.
Sales
Develop, grow and maintain a robust sales pipeline continually adding new customers, while nurturing existing customers
Daily Operations
Vendor and partner relationship building with landfills, tire, fleet maintenance and welding partners
Truck and container maintenance optimizing the longevity of the truck and container lifetimes
Ensure that credit cards are processed and invoices are paid
Driver and Support Personnel Management
Supervise, coordinate, and direct team including regular communication, dispatching, and human resources.
Hiring and firing of all direct reports.
Coach drivers to grow their capabilities and skills, both from a technical and customer relations perspective.
Marketing
Assist in the development of a local marketing platform to include social media and online advertising. Active involvement with local associations and sponsoring events.
Safety and Compliance
Ensure a safe working environment, complying with all local, state and federal regulations.
Continuing education and driving event review with drivers weekly.
Weekly review of standard operating procedures (SOP's) with drivers to ensure a safe working and operating environment.
Other Duties as assigned.
Requirements and Qualifications
Bachelor's degree combined with proven working experience.
Ability to plan and see the “big picture”.
Leadership and human resources management skills.
Excellent time and project management skills.
Ability to manage multiple objectives and timely execute.
Knowledge of computer software and technology.
Plant Manager (Injection Molding)
Lordstown, OH jobs
At M&M Industries, we take pride in producing high-quality, innovative plastic packaging solutions that make a difference in everyday life. Our success starts with strong leadership that drives safety, quality, teamwork, and operational excellence across every part of our manufacturing operations.
The Plant Manager is responsible for overseeing all daily plant operations, including production, safety, quality, maintenance, warehousing, and distribution. This role ensures that policies and procedures are followed, resources are effectively allocated, and strategic initiatives are executed to meet customer expectations. The Plant Manager leads and develops teams, drives continuous improvement, and ensures optimal performance, efficiency, and productivity across the facility.
Key Responsibilities
Commit to plant safety procedures; develop and cultivate a strong safety culture focused on behavioral safety.
Align quality results with quality expectations, targeting zero external defects, scrap reduction, and true root-cause corrective action.
Plan, organize, direct, and run optimum day-to-day operations to exceed customer expectations.
Coordinate plant activities through planning with departmental managers to ensure total manufacturing objectives are achieved in a timely and cost-effective manner.
Responsible for OEE, production output, product quality, and on-time shipping.
Allocate resources effectively and fully utilize assets to produce optimal results.
Implement strategies aligned with organizational initiatives and provide clear direction and focus.
Provide leadership and training to achieve company goals and objectives.
Collect and analyze data to identify sources of waste.
Develop systems and processes that track and optimize productivity, standards, metrics, and performance targets to maximize return on assets.
Promote shop-floor organization and plant cleanliness among all personnel.
Provide direction, development, and leadership to Production Supervisors.
Competencies (Knowledge/Skills/Abilities)
Knowledge of safety, quality, productivity, demand creation, inventory, and stewardship processes Strong communication skills with the ability to clearly convey goals, expectations, and performance standards
Strong decision-making skills with the ability to prioritize, troubleshoot, and respond effectively to changing conditions
Financial management awareness, including understanding cost drivers, scrap, labor utilization, and operational efficiency
Strong business acumen with the ability to align plant activities with broader organizational goals
Effective team-building and people-management skills, including coaching, developing, and motivating employees
Commitment to continuous improvement and lean manufacturing concepts
Knowledge of ERP systems
Intermediate proficiency in Microsoft Excel
Education
Bachelor's Degree in Business, Engineering, or a related field (required)
Experience
Five (5) or more years as a Plant Manager (required)
Injection molding experience (required)
Warehousing experience (preferred)
Bilingual experience (preferred)
Food-packaging industry experience (required for some plants)
Service Manager
Rochester, NY jobs
Rochester, NY
JK Executive Strategies is excited to partner with New York State's largest owner and operator of manufactured housing communities, commercial properties, and self-storage units in the search for a highly skilled Service Manager to support its expanding operations. With a portfolio that includes over 100 communities, extensive commercial and retail space, and thousands of storage units, our client is dedicated to providing safe, well-maintained, and resident-ready environments across all properties.
This is an excellent opportunity for a hands-on leader who thrives in a fast-paced setting and excels at developing teams, optimizing workflows, and ensuring top-tier service delivery. The Service Manager will play a pivotal role in overseeing maintenance operations across multiple communities, driving quality, safety, and efficiency while contributing to an exceptional resident experience.
Responsibilities
Supervise and coordinate the service team to deliver high-quality service and efficient operations.
Train and guide staff to ensure tasks are completed accurately, safely, and on schedule.
Monitor daily operations, track team performance, and provide coaching and feedback to maintain efficiency and service quality.
Oversee preventive maintenance programs, repairs, and service requests across communities.
Ensure all properties meet safety standards and comply with regulations.
Respond promptly and professionally to escalated maintenance or service issues.
Support property upgrades and capital improvement projects as directed by leadership.
Collaborate with on-site staff to maintain consistent service delivery and uphold community standards.
Assist with resident-focused initiatives to improve satisfaction and retention.
Maintain accurate records of service requests, work orders, and completed projects.
Ensure that people development results in individuals and teams who can operate independently, consistently earning trust through excellence and reliability
Develop, mentor, and inspire high-performing teams by fostering a culture of collaboration, accountability, and continuous growth, enabling individuals to reach their full potential while driving exceptional organizational results.
Requirements
High school diploma or equivalent required, Bachelor's degree in Facilities Management, Construction, Property Management, or related field preferred.
3+ years of experience supervising maintenance or service teams in residential or commercial properties.
Knowledge of building systems, preventive maintenance, and safety regulations.
Strong leadership, communication, and organizational skills.
Ability to handle escalated resident concerns professionally and resolve operational challenges efficiently.
Proficiency in work order software and basic computer applications.
Salary Range
$90-100k
JK Executive Strategies is an Equal Opportunity Employer. It is the policy of JK Executive Strategies to provide equal opportunity in employment and conditions of employment to all individuals regardless of age, race, color, religious beliefs, national origin, sexual orientation, gender identity, sex, veteran or military status, disability, pregnancy-related condition, predisposing genetic characteristics, genetic information, marital status, familial status, prior arrest, domestic violence victim status, non-job related convictions, participation in lawful activities outside of our workplace, or any other status protected by law.