Service Manager jobs at Fahlgren Mortine

We are seeking experienced and innovative leaders to support our growing markets in the retail space. Our District Managers are responsible for overseeing operations of assigned stores and are accountable for overall operations, staffing and merchandising of retail stores. The District Manager is the immediate supervisor of the store managers and work closely with them to ensure that each store is achieving maximum profitability through execution of short- and long-term strategies. Responsible for providing leadership, executing corporate directives and developing strategies to maximize people development. JOB RESPONSIBILITIES: · Oversee the overall operations and sales performance of multiple retail locations within assigned area. · Provide leadership and strategic direction to each retail store team to create an environment that ensures guest satisfaction, maximum productivity, profitability and sales results. · Responsible for conducting store visits focused on people, customer service, store contribution, and adherence to loss prevention initiatives. · Manage all appropriate merchandising programs in an accurate and timely manner while adhering to company established standards of store presentation. · Anticipate, analyze and determine all sales and operational opportunities within the marketplace and contribute ideas, strategies and innovations based on knowledge of local market conditions and store environment. · Ensure stores have proper inventory levels to support sales growth and to meet local market demand. · Complete store visit reports per an established visitation cycle ensuring time for efficient and effective store visits and follow up as needed. · Provides leadership and direction to store managers, including assistance in recruiting, selection, and orientation processes, assists with employee development and training programs; planning, monitoring and appraising job results. · Ensure accurate and timely completion of all required physical inventories and related Loss Prevention assignments/requirements. · Responsible for seeking out and participating in community events that resonate with our consumers, i.e. fairs, events, conferences, expos, and other public gatherings, in order to promote the organization's mission and initiatives. · Additional duties as assigned. PHYSICAL ASPECTS/WORK ENVIRONMENT: · Must be able to stand or walk for up to eight hours a day. · Frequent reaching and bending and twisting - below waist and above shoulders. · Frequently required to use repetitive hand-to-finger motions and reach with hands and arms. · Frequently lifting up to twenty pounds, occasionally lifting up to 40 pounds. Push/pull up to 20 lbs. · Ability to climb ladders, reach and bend. · Work in temperatures ranging from 50 - 85 degrees - especially in our stock room areas. · Use of a computer up to 60 % of the time throughout the day. · Frequent travel throughout assigned market; Ability to travel up to 75%. * Reasonable accommodations may be made to enable individuals to perform the essential functions. QUALIFICATIONS: · Bachelor's degree in business or related field preferred; or equivalent years of experience sufficient to successfully perform the key accountabilities of the job required · 5+ years progressive retail experience required · 5+ years in a leadership role (direct or indirect) · Prior managerial/supervisory experience preferred · High degree of proficiency MS Office Suite, Outlook & Internet applications · Must have demonstrated leadership ability, good communication skills, be self-directed, self-motivated and customer service oriented · Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills · Strong verbal and written communication skills (including analysis, interpretation, & reasoning) · Solid understanding and application of mathematical concepts · Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients · Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment. · Ability to work with and influence peers and senior management · Self-motivated with critical attention to detail, deadlines and reporting · Must have current driver's license

Job Description Customer Service Manager Type - FT Salary Five Star Parks & Attractions, a trailblazer in the amusement and hospitality industry, is more than just a rating; it's a dynamic workplace where enjoyment and excellence converge. Actively involved in creating vibrant amusement park locations, we are the force behind superior entertainment experiences and lasting success. With a proud portfolio of unparalleled FEC brands, we ensure unforgettable moments at every location. Our commitment to safety, trust, and pride in our work creates a warm and inclusive environment where guests are treated like friends. At Five Star Parks & Attractions, we embrace empathy, acknowledge possibilities for all, and celebrate the unique payoff for each individual guest. Join us in a workplace that's not only safe & secure but also FUN, where every day is exciting. Job Summary: We are seeking a dynamic Customer Service Manager to lead a team of talented attraction operators, technicians, and customer service employees within our Family Entertainment Center (FEC). This role is integral to planning, organizing, and implementing strategies that enhance park operations while ensuring a fun, efficient, and safe environment. The ideal candidate will demonstrate strong leadership skills, a commitment to safety, and a passion for delivering exceptional customer service, all while striving to improve productivity and efficiency in our operations. Accountabilities: Supervise a diverse team of 15-50+ employees, ensuring seamless daily operations and maintaining a high standard of customer service. Maintain accurate records of employee attendance and performance metrics on a daily basis. Conduct periodic checks on attraction operators to ensure the safe and efficient operation of all attractions. Train and communicate regularly with Shift Lead and Front Desk Lead positions to align on goals and strategies. Principal Duties and Responsibilities: Plan and organize day-to-day operations to optimize productivity and efficiency across all attractions. Implement strategies to enhance team performance, safety protocols, and customer service initiatives. Foster a culture of teamwork and open communication among team members to drive engagement and satisfaction. Maintain a proactive safety-focused attitude, ensuring that all operations comply with safety standards. Oversee specific roles such as scheduling, inventory control, and supply management to ensure smooth operations. Serve as the point of contact for special projects, holiday operations, and any emergency situations that may arise. Skills/Competencies Required: Strong leadership and team management abilities, with a focus on developing talent and fostering a positive work environment. Excellent attention to detail and a commitment to operational excellence. Passion for hospitality and delivering exceptional customer service. Effective time management skills and the ability to prioritize tasks in a fast-paced environment. Strong communication skills, with the ability to motivate and inspire a diverse team. Education, Qualifications, and Experience: Must be at least 21 years of age. Must have a high school diploma or GED; or equivalent combination of relevant education and experience. Must have at least one year of management or supervisory experience. Experience in Restaurant/Food & Beverage Management is required. Must be able to work weekends and holidays. Must be able to work up to 45 hours per week, available every weekend. Able to stand for long periods of time. Able to lift 39lbs unaided. Valid driver's license required. Authorized to work in the United States. Five Star Park & Attractions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors. We actively promote diversity and inclusion within our workplace and encourage candidates of all backgrounds to apply. Five Star Parks & Attractions participates in the E-Verify program. APPLY NOW!

Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You'll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status. Part and Full Time Benefits Eligibility * Medical, Dental, Vision insurance * 401(k) * Associate assistance program * Employee discounts * Referral program * Early access to earned wages for hourly associates (outside of CA) * Optional voluntary benefits including ID theft protection and pet insurance Full Time Only Benefits Eligibility * Paid Time Off * Paid holidays * Company provided life insurance * Adoption benefit * Disability (short and long term) * Flexible Spending Accounts * Health Savings Account * Optional life and dependent life insurance * Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan * Tuition reimbursement Base pay in range will be determined by applicant's skills and experience. Role is also eligible for team based bonus opportunities. Temporary associates are not benefits eligible but may participate in the company's 401(k) program. Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year. The application window is anticipated to close within 30 days of the date of the posting. Responsible for providing a quality dining experience by greeting and seating residents and guests, overseeing dining services staff in the absence of the Manager and maintaining a pleasant and clean dining environment. May be required to supervise other staff positions. * Assists Manager with daily supervision of dining services associates. * Ensures smooth and timely opening and closing of the dining room. Ensures room service orders are delivered timely and properly. Ensures meals are palatable and appetizing in appearance. Maintains a pleasant and clean environment. Inspects work to ensure completion. * Adheres to all safety and sanitation standards. * Plans daily menu for residents in accordance with company standards and procedures. * Assists in ensuring proper staffing coverage for each shift including making changes due to absences. * Works with Dining Room Manager to produce weekly schedules with budgetary guidelines for service staff. * Assists service staff during mealtime as needed. Assists in greeting and seating residents and guests. Assists in resident billing of food services charges. * Oversees staff in absence of Manager. Provides supervision for special events. * In consultation with the Director, Dining Services, hires, trains, disciplines and terminates departmental employees in accordance with company policy. * Develops and maintains good working rapport with inter-department personnel, as well as with other departments within facility to assure that food service is properly maintained and meets the needs of the residents. This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor. Education and Experience High school diploma or equivalent plus one year certificate from college or technical school preferred. Minimum of one to two years related experience. Prior supervisory experience preferred. Certifications, Licenses, and Other Special Requirements Current ServSafe Certification required. Obtain/hold any local, state and/or county required food handling/sanitation licenses and/or certificates. Management/Decision Making Uses limited independent judgment to make decisions based on precedents and established guidelines. Solves problems using standard procedures and precedents. Knows when to refer issues to supervisor and when to handle them personally. Knowledge and Skills Has a working knowledge of a skill or discipline that requires basic analytic ability. Has an overall understanding of the work environment and process. Has working knowledge of the organization. Must have outgoing and cheerful personality and be energetic, friendly, and organized. Must enjoy working with older adults and be capable of walking and standing for long periods of time. Ability to read and write English; ability to communicate with residents and other employees; ability to follow oral and written directions. Physical Demands and Working Conditions * Standing * Requires interaction with co-workers, residents or vendors * Walking * Sitting * Occasional weekend, evening or night work if needed to ensure shift coverage. * Use hands and fingers to handle or feel * Reach with hands and arms * Possible exposure to communicable diseases and infections * Climb or balance * Stoop, kneel, crouch, or crawl * Talk or hear * Exposure to latex * Ability to lift: Up to 50 pounds * Possible exposure to blood-borne pathogens * Possible exposure to various drugs, chemical, infectious, or biological hazards * Subject to injury from falls, burns, odors, or cuts from equipment * Vision Brookdale is an equal opportunity employer and a drug-free workplace.

Customer Service Manager - Corrugated Digital Print Your Job Travel: Up to 40% nationwide travel for customer visits, etc. Georgia Pacific's Corrugated Packaging business is seeking a Customer Service Manager to join our Hummingbird digital print division. In this role, you will have responsibility for the Customer Service team and assist with supply chain as needed, driving operational excellence through strategic supplier partnerships and innovative solutions that support business growth and customer success. This position sits on the leadership team and is critical to our success. Our Team Hummingbird is a Georgia-Pacific business transforming the corrugated packaging industry with advanced digital print solutions that deliver speed, flexibility, and sustainability to leading brands. Backed by the scale and stability of Georgia Pacific, Hummingbird operates within a Principle Based Management culture that empowers employees to grow their careers by leveraging their unique skills and contributions. This position offers the opportunity to influence supply chain strategy and customer service performance while contributing to the continued expansion of a rapidly evolving business. What You Will Do Provide leadership and direction to the Customer Service team (team of 4), ensuring accurate order entry, ERP system management (Plex), and continuous improvement through automation and process transformation. Assist with supplier relationships across corrugated and converting partners, developing and negotiating contracts, pricing, and service-level agreements. Support with supply chain responsibilities for procurement activities including sourcing, quoting, quality oversight, and ensuring suppliers meet on-time, in-full expectations. Support the division's supply-chain-agnostic strategy by identifying and selecting the best supply chain solutions across internal and external partners. Partner with leadership and cross-functional teams (sales, operations, production) to ensure alignment on customer commitments and strategic priorities. Provide insights and recommendations to optimize supplier networks, drive cost savings, and support business growth. Serve as a key member of the Hummingbird leadership team, contributing to long-term strategy and business planning. Skills You Will Bring Ability to build strong relationships and hold suppliers accountable to business standards. A strategic mindset with the capability to execute tactically. Strong collaboration and communication skills across all levels of the organization. Commitment to driving results while fostering a culture of continuous improvement. Who You Are (Basic Qualifications) 5-10 years of experience in customer service, operations, supply chain or business related role. Leadership experience with proven ability to manage and develop teams. Hands on corrugated manufacturing industry experience, including familiarity with corrugating and converting processes. Strong business acumen with demonstrated negotiation and supplier management skills. ERP experience (Plex or similar system). What Will Put You Ahead Background in digital print or packaging operations. Process transformation or automation experience. At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy. Hiring Philosophy All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here . Who We Are Georgia-Pacific LLC is a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day -to make everyday products even better. At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company. Our Benefits Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter. Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results. Equal Opportunities Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here , aquí , or tu ). #LI-LAL #LI-ONSITE

Benefits: 401(k) matching Bonus based on performance Dental insurance Health insurance Paid time off Regional Operations Manager (Cincinnati, Raleigh, Indianapolis) Full-Time | Shine of Cincinnati, Raleigh & Indianapolis Compensation: $60,000-$70,000 + performance bonuses Location: Cincinnati (preferred) or Raleigh/Indy with travel About Shine Shine is a fast-growing, premium home-services company specializing in window cleaning, pressure washing, gutter cleaning, landscape lighting, and holiday lighting. We operate three expanding locations: Cincinnati (HQ), Raleigh, and Indianapolis. We are looking for a highly organized, operations-driven leader to take over day-to-day execution across all markets. If you thrive in logistics, scheduling, fleet coordination, crew leadership, and solving problems quickly-this is your role. Position SummaryThe Regional Operations Manager is responsible for daily operations across all Shine locations. This role oversees scheduling, dispatch, fleet management, crew management, quality control, and job-day execution. This person ensures: Crews leave on time Jobs are scheduled accurately Equipment and vehicles are ready Customers receive high-quality service Operations run smoothly without owner involvement Key Responsibilities Scheduling & Dispatch Own the 7-day master schedule for all locations Assign crews based on skills, locations, and job requirements Oversee daily dispatch and ensure crews leave prepared Manage customer reminders, arrival windows, and reschedules Prioritize Shine+ and high-value customers Crew Management Lead daily morning operations across locations Ensure crews have equipment, notes, and job details Hold crews accountable to Shine standards Manage timesheets, performance, and training needs Run weekly operations meeting Fleet & Equipment Oversee vehicles, trailers, ladders, and tools in all markets Coordinate repairs, maintenance, and winterization Track equipment issues and manage downed vehicles Maintain inventory of pressure washing, window cleaning, and lighting equipment Quality Control Review job photos and notes daily Conduct weekly in-person or remote job audits Reduce callbacks and ensure customer satisfaction Support crew leads with coaching & feedback Daily Operations Solve day-of issues (weather, water access, equipment problems) Communicate with customers for any escalations Provide end-of-day recap to the owner Maintain strong alignment with Sales and Ops teams Systems, Processes & Organization Maintain SOPs for all operational functions Ensure consistent use of HouseCall Pro, Podium, Typeform, and Shine systems Improve workflow efficiency and job accuracy Support integration of ShineGPT tools Qualifications 3+ years of operations or team leadership experience (home services preferred) Strong scheduling, dispatch, logistics, or field operations background Experience managing technicians or crews Comfortable with technology and systems (HouseCall Pro experience a plus) Strong communicator who handles pressure well Highly organized problem-solver with leadership maturity Clean driving record What Success Looks Like Jobs scheduled accurately 7 days out Crews dispatched on time with fewer than 5% daily issues Fleet uptime above 90% Callbacks under 5% Holiday lighting season executed smoothly Owner fully removed from day-to-day operations Compensation & Benefits $70,000-$90,000 base salary Quarterly performance bonuses Mileage reimbursement (if applicable) Paid time off Career growth within a multi-location organization Schedule Monday-Friday full days Occasional Saturdays during peak seasons Increased hours during October-December (holiday lighting season) How to ApplyApply directly through this posting. Candidates moving forward will receive a brief assessment and scheduling request for a first-round interview. Flexible work from home options available. Compensation: $60,000.00 - $80,000.00 per year Do you like people? Do people like you? Then... It's a great time to shine! This is your opportunity to forgo a suit, grab a Shine t-shirt, and start helping people while making a living. Let your light shine! You can be a light for people - helping them stay safe while enjoying and maintaining the largest financial investment of their lives - their homes. You can be a light to your own team of like-minded people. You can be a light in your community and provide the type of services that everyone loves and needs, but don't have the time and expertise to get it done safely and correctly. Choosing to lead by serving is our passion. Shine Window Care specializes in the following services: Window Cleaning Pressure Washing Gutter Cleaning Holiday Lighting THE SHINE STORY: What started as one guy with a desire to create opportunities for others is now a nationwide family of businesses - working to spread light, caring excellence, and team success. In 1998, Chris Fisher graduated college and set out on a journey to build a company. From one guy with a squeegee, Shine is now a growing national franchise employing great people who make exceptional teams. Our Franchises Need People Like YOU! Whether you are already a window cleaning expert or have no experience at all, we are looking for those who display strong character, work ethic, and are driven to be the best! Shine provides all the training, technology, support, and know-how to help you get it done. You bring a smile and a heart for learning and the Shine business will work very well for you. Shine is the name we chose to describe the work we do, the people that do it, and the God we serve. Our hope and intention is that our communities will see something different in us - something inspiring - something attracting. Let your light shine!

Job DescriptionBenefits: 401(k) matching Bonus based on performance Dental insurance Health insurance Paid time off Regional Operations Manager (Cincinnati, Raleigh, Indianapolis) Full-Time | Shine of Cincinnati, Raleigh & Indianapolis Compensation: $60,000$70,000 + performance bonuses Location: Cincinnati (preferred) or Raleigh/Indy with travel About Shine Shine is a fast-growing, premium home-services company specializing in window cleaning, pressure washing, gutter cleaning, landscape lighting, and holiday lighting. We operate three expanding locations: Cincinnati (HQ), Raleigh, and Indianapolis. We are looking for a highly organized, operations-driven leader to take over day-to-day execution across all markets. If you thrive in logistics, scheduling, fleet coordination, crew leadership, and solving problems quicklythis is your role. Position SummaryThe Regional Operations Manager is responsible for daily operations across all Shine locations. This role oversees scheduling, dispatch, fleet management, crew management, quality control, and job-day execution. This person ensures: Crews leave on time Jobs are scheduled accurately Equipment and vehicles are ready Customers receive high-quality service Operations run smoothly without owner involvement Key ResponsibilitiesScheduling & Dispatch Own the 7-day master schedule for all locations Assign crews based on skills, locations, and job requirements Oversee daily dispatch and ensure crews leave prepared Manage customer reminders, arrival windows, and reschedules Prioritize Shine+ and high-value customers Crew Management Lead daily morning operations across locations Ensure crews have equipment, notes, and job details Hold crews accountable to Shine standards Manage timesheets, performance, and training needs Run weekly operations meeting Fleet & Equipment Oversee vehicles, trailers, ladders, and tools in all markets Coordinate repairs, maintenance, and winterization Track equipment issues and manage downed vehicles Maintain inventory of pressure washing, window cleaning, and lighting equipment Quality Control Review job photos and notes daily Conduct weekly in-person or remote job audits Reduce callbacks and ensure customer satisfaction Support crew leads with coaching & feedback Daily Operations Solve day-of issues (weather, water access, equipment problems) Communicate with customers for any escalations Provide end-of-day recap to the owner Maintain strong alignment with Sales and Ops teams Systems, Processes & Organization Maintain SOPs for all operational functions Ensure consistent use of HouseCall Pro, Podium, Typeform, and Shine systems Improve workflow efficiency and job accuracy Support integration of ShineGPT tools Qualifications 3+ years of operations or team leadership experience (home services preferred) Strong scheduling, dispatch, logistics, or field operations background Experience managing technicians or crews Comfortable with technology and systems (HouseCall Pro experience a plus) Strong communicator who handles pressure well Highly organized problem-solver with leadership maturity Clean driving record What Success Looks Like Jobs scheduled accurately 7 days out Crews dispatched on time with fewer than 5% daily issues Fleet uptime above 90% Callbacks under 5% Holiday lighting season executed smoothly Owner fully removed from day-to-day operations Compensation & Benefits $70,000$90,000 base salary Quarterly performance bonuses Mileage reimbursement (if applicable) Paid time off Career growth within a multi-location organization Schedule MondayFriday full days Occasional Saturdays during peak seasons Increased hours during OctoberDecember (holiday lighting season) How to ApplyApply directly through this posting. Candidates moving forward will receive a brief assessment and scheduling request for a first-round interview. Flexible work from home options available.

GENERAL PURPOSE OF THE JOB: The Diagnostic Services Manager oversees the strategic direction, operational execution, and quality assurance of diagnostic roofing services across North America. This role ensures the delivery of best-in-class diagnostics, including infrared, nuclear, and visual inspections, while managing regional teams, training programs, and customer engagement. ESSENTIAL DUTIES AND RESPONSIBILITIES: Leadership & Strategy: Lead regional diagnostic teams to ensure consistent delivery of services across all major markets. Collaborate with Division Managers and Field Supervisors to optimize manpower utilization and profitability. Develop and implement strategic initiatives to expand diagnostic capabilities and coverage. Training & Development: Oversee onboarding and field training of new hires, including shadowing and certification in diagnostic tools and techniques. Maintain training standards in collaboration with corporate trainers and external partners (e.g., Infraspection Institute). Operations & Quality Control: Coordinate staffing and scheduling of diagnostic technicians across regions. Ensure proper documentation and quality control of all diagnostic jobs to meet customer satisfaction and compliance standards. Serve as the primary contact for internal and external stakeholders regarding diagnostic issues. Communication & Reporting: Foster professional communication with customers, sales reps, field staff, and internal personnel. Review and manage key regional reports, including Toolbox Talks, Utilization Reports, and Truck Audits. Interface with Sales and Project Admins to gather scope of work details for scheduling and dispatching. CERTIFICATES, LICENSES, REGISTRATIONS: Level 1 Thermographer (Infraspection Institute or equivalent). Radiation Safety Officer (RSO) training. OSHA 10-Hour Certification. OTHER SKILLS AND ABILITIES: Bachelor's degree in a related field and five years of related experience or equivalent combination of education and experience. Requires a minimum of five to seven years progressively more responsible related work experience, with three to five years in a management role preferred. Demonstrated experience in quality process improvement, troubleshooting, team development, training, and customer relations. Prior product/market management experience and/or 3-5 years of experience in sales, marketing, R&D, technical service, or manufacturing, with strong direct customer contact. A high level of independence in performance of the role and/or solution of problems is expected; however, demonstrated cooperation and collaboration are equally essential for successful functioning. Proven leadership experience in roofing diagnostics or related field. Strong knowledge of infrared, nuclear, and visual inspection methodologies. Experience with OSHA safety standards and diagnostic compliance protocols. Excellent communication, organizational, and problem-solving skills. Ability to travel across North America as needed.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview The Operations Manager, Hospitality is responsible for assisting the General Manager, Hospitality, with the efficient, professional, and profitable F&B operation of the venue. The Operations Manager will actively supervise, coach, counsel, direct, train and mentor employees in meeting company quality standards, and will independently initiate and authorize all employment actions such as hiring, termination, suspension, discipline, and promotion. The Operations Manager will actively and independently manage all aspects of employee relations to ensure a positive, harmonious, compliant, and cooperative work environment. This is a key position for the effective and profitable operation of the business. The employee must maintain excellent attendance and be available to work a variable event-driven schedule, which includes evenings and weekends. Open availability, professional presentation, outstanding interpersonal skills, self-direction and strong management and independent decision-making skills are required. This role pays an annual salary of $75,000-$85,000 Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays) This position will remain open until December 31, 2025. Responsibilities Assists in the overall effective management of the catering and concessions operations. Ensures total compliance with all alcohol service policies. Monitors alcohol service throughout event to assure 100% compliance with Alcohol Service policies. Reports any alcohol service or compliance issues to Spectra management immediately. Assist in the management of catered and concession events from set-up to tear down, including handling all communication with hourly staff, culinary staff & guests. Ensure legal, efficient, professional and profitable operation of the venue. Ability to review and analyze financial reports, including budgets, projections, forecasting, revenue analysis, disbursements, capital investments, labor and product costs, wage and salary control, P&L financial statements. Conflict resolution; last-resort mediation; arbitration and labor negotiations, when applicable. Author, review and amend policies & procedures, as requested by the General Manager. Author and amend contracts; authorize terms as directed by the General Manager. Oversee scheduling and labor allocation. Work in tandem with the General Manager to analyze ticket sales in relation to anticipating staffing needs, target market demographics; determine and project point-of sale to guest ratio. Evaluate recent historical sales and purchasing data for the purpose of identifying purchasing patterns and accurate cost of goods. Program and maintain the point-of-sale system to ensure accurate financial reporting, tracking of accountability, and commodity levels by location. Directs and assists managers in preparing and attaining future goals. Provides each manager with the proper direction and follows up on all assignments. Inspects the operation on a regular basis to ensure that the established quality standards are maintained. Prepares required reports accurately and submits them on time. Train and develop an effective team. Reviews and assists in the development of menus and marketing plans with the appropriate department heads. Establishes and maintains professional relationships with show managers, suppliers, vendors and the public that projects the venue in a positive light. Qualifications BA or BS with business-related or hospitality management major; (strongly preferred). Minimum 3 years management experience in food & beverage industry Minimum 3-5 years' experience in realm of high-volume banquets, concessions, a la carte restaurant catering, or premium/suite catering experience (or combination of the three) Previous professional experience with catering sales (strongly preferred) Previous professional experience working/managing concessions operations (arena, stadium, amphitheater experience strongly preferred) Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment. Ability to make sound business/operations decisions quickly and under pressure. Ability to speak, read, and write in English. Solid working knowledge of computer applications: Microsoft office, POS systems, timekeeping systems. Ability to work well in a team-oriented, fast-paced, event-driven environment. Familiar with inventory cost control and menu planning. Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to Spectra and venue concession and premium services operations. Ability to calculate basic and complex math functions (addition, subtraction, multiplication, division, percentages). Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality. Ability to work independently with little direction. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

How You'll Do It * Supervise the team in providing best-in-class service * Coach and develop the team and drive Associate engagement * Uphold operating standards and drive Guest safety and satisfaction * Ensure all Guest areas are staffed and functioning efficiently * Manage the operational duties of their department * Delegate and follow-up on the completion of tasks * Demonstrate Topgolf's Core Values: Fun, One Team, Excellence, Edgy Spirit and Caring * Leverage business metrics and trends to drive performance and to maximize profit and revenue What We're Looking For * 5+ years of restaurant, hotel or golf course management experience with at least 1 recent year as an Assistant General Manager or General Manager with a restaurant, hotel, or golf environment * High school diploma or equivalent * Excellent communication, time management and organization skills * Ability to work on a team * Energy and enthusiasm * A high level of self-awareness, receptivity to change and integrity * Ability to work in extreme weather conditions for extended periods of time * Availability to work varied shifts, including evenings, weekends and holidays * Ability to stand and walk for long periods of time including maneuvering up and down stairs * Ability to obtain required licenses and certifications for your location ADA The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties. EEO Statement Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve. Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law. Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee. Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

The Patron Services Manager is a full-time position responsible for delivering excellent customer service, accurate and timely transaction processing, deepening patron engagement, and cultivating a high-performance culture in the box office. The Patron Services Manager has an eye toward continual process improvement and ensures best-in-class guest services. This position requires accuracy and a willingness to learn, embrace industry best practices, and approach our work with an innovative, forward-leaning bent. The Patron Services Manager reports to the Director of Patron Services & Insights and works with the Philanthropy and Marketing Teams to ensure best-in-class patron experience and engagement. Responsibilities Model and lead a patron-centered, high-performance culture in the box office Ensure superior service to all patrons; report and resolve elevated guest complaints and queries in a prompt manner Hire, supervise, schedule, and provide ongoing training to seasonal part-time Customer Service Representatives (approximately March through the end of season) Manage the box office throughout the season and at all performances, plus select events throughout the year In coordination with the Director of Patron Services & Insights, manage ticketing operations, including seating chart and capacity adjustments, ticket holds, complimentary and VIP ticket requests, and will-call procedures to ensure accurate and efficient event setup and a seamless patron experience. Manage incoming box office phone line and messaging Assist Director of Patron Services & Insights with ticketing set-up in Tessitura (event creation, promotions, ticket text, price types, reporting, etc.) Assist with email creation and deployment of messages Execute the group sales marketing plan with an emphasis on outreach, relationship building, new sales generation, and guest experience Ensure the integrity of daily processing and balancing of all ticketing payments and assist with development activities, which may include the handling of gift payments and acknowledgements, as well as the confidentiality, proper handling, security, scanning, filing, and disposal of all sensitive materials in accordance with company standards Ensure accurate and timely data and payment processing of subscription orders, and assist as needed with gift entry, acknowledgments, pledge reminders, and other data processing needs for both Philanthropy and Marketing Teams Participate in Tessitura (CRM) user group meetings and play a lead role in maintaining data integrity and regular updates Contribute to the organization's efforts to build a culture rooted in mutual respect, openness, and the celebration of varied viewpoints. Other duties as assigned. Requirements Physical Requirements/Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, and use hands. Specific vision abilities required by this job include close vision and the ability to adjust focus. The employee may need to lift and/or move up to 25 pounds. The employee must be able to work evenings, weekends, and travel locally. The position requires work in an office setting. Minimum Qualifications Three or more years of management experience in customer service, marketing, arts administration, or a related field An optimistic and solution-oriented temperament Ability to read and analyze reports and make recommendations Excellent verbal, written, and listening skills; ability to communicate effectively with external and internal constituencies Ability to work evenings and weekends, especially during the company's summer season Knowledge and/or passion for the arts Preferred Qualifications Experience with Tessitura is highly desirable Experience in managing and motivating a team Professional experience with a performing arts or non-profit organization Cincinnati Opera offers an extensive benefits package, including health, dental, vision, life, and long-term disability insurance; paid time off; parking; and 403(b) with a portion matched by the company. Salary Description $47,500 - $52,500 annual, negotiable within range

How You'll Do It Supervise the team in providing best-in-class service Coach and develop the team and drive Associate engagement Uphold operating standards and drive Guest safety and satisfaction Ensure all Guest areas are staffed and functioning efficiently Manage the operational duties of their department Delegate and follow-up on the completion of tasks Demonstrate Topgolf's Core Values: Fun, One Team, Excellence, Edgy Spirit and Caring Leverage business metrics and trends to drive performance and to maximize profit and revenue What We're Looking For 5+ years of restaurant, hotel or golf course management experience with at least 1 recent year as an Assistant General Manager or General Manager with a restaurant, hotel, or golf environment High school diploma or equivalent Excellent communication, time management and organization skills Ability to work on a team Energy and enthusiasm A high level of self-awareness, receptivity to change and integrity Ability to work in extreme weather conditions for extended periods of time Availability to work varied shifts, including evenings, weekends and holidays Ability to stand and walk for long periods of time including maneuvering up and down stairs Ability to obtain required licenses and certifications for your location ADA The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties. EEO Statement Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve. Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law. Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee. Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You'll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status. Part and Full Time Benefits Eligibility Medical, Dental, Vision insurance 401(k) Associate assistance program Employee discounts Referral program Early access to earned wages for hourly associates (outside of CA) Optional voluntary benefits including ID theft protection and pet insurance Full Time Only Benefits Eligibility Paid Time Off Paid holidays Company provided life insurance Adoption benefit Disability (short and long term) Flexible Spending Accounts Health Savings Account Optional life and dependent life insurance Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan Tuition reimbursement Base pay in range will be determined by applicant's skills and experience. Role is also eligible for team based bonus opportunities. Temporary associates are not benefits eligible but may participate in the company's 401(k) program. Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year. The application window is anticipated to close within 30 days of the date of the posting. Responsibilities Responsible for providing a quality dining experience by greeting and seating residents and guests, overseeing dining services staff in the absence of the Manager and maintaining a pleasant and clean dining environment. May be required to supervise other staff positions. Assists Manager with daily supervision of dining services associates. Ensures smooth and timely opening and closing of the dining room. Ensures room service orders are delivered timely and properly. Ensures meals are palatable and appetizing in appearance. Maintains a pleasant and clean environment. Inspects work to ensure completion. Adheres to all safety and sanitation standards. Plans daily menu for residents in accordance with company standards and procedures. Assists in ensuring proper staffing coverage for each shift including making changes due to absences. Works with Dining Room Manager to produce weekly schedules with budgetary guidelines for service staff. Assists service staff during mealtime as needed. Assists in greeting and seating residents and guests. Assists in resident billing of food services charges. Oversees staff in absence of Manager. Provides supervision for special events. In consultation with the Director, Dining Services, hires, trains, disciplines and terminates departmental employees in accordance with company policy. Develops and maintains good working rapport with inter-department personnel, as well as with other departments within facility to assure that food service is properly maintained and meets the needs of the residents. This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor. Qualifications Education and Experience High school diploma or equivalent plus one year certificate from college or technical school preferred. Minimum of one to two years related experience. Prior supervisory experience preferred. Certifications, Licenses, and Other Special Requirements Current ServSafe Certification required. Obtain/hold any local, state and/or county required food handling/sanitation licenses and/or certificates. Management/Decision Making Uses limited independent judgment to make decisions based on precedents and established guidelines. Solves problems using standard procedures and precedents. Knows when to refer issues to supervisor and when to handle them personally. Knowledge and Skills Has a working knowledge of a skill or discipline that requires basic analytic ability. Has an overall understanding of the work environment and process. Has working knowledge of the organization. Must have outgoing and cheerful personality and be energetic, friendly, and organized. Must enjoy working with older adults and be capable of walking and standing for long periods of time. Ability to read and write English; ability to communicate with residents and other employees; ability to follow oral and written directions. Physical Demands and Working Conditions Standing Requires interaction with co-workers, residents or vendors Walking Sitting Occasional weekend, evening or night work if needed to ensure shift coverage. Use hands and fingers to handle or feel Reach with hands and arms Possible exposure to communicable diseases and infections Climb or balance Stoop, kneel, crouch, or crawl Talk or hear Exposure to latex Ability to lift: Up to 50 pounds Possible exposure to blood-borne pathogens Possible exposure to various drugs, chemical, infectious, or biological hazards Subject to injury from falls, burns, odors, or cuts from equipment Vision Brookdale is an equal opportunity employer and a drug-free workplace.

Job Description Shift Operations Manager Type - FT Salary Five Star Parks & Attractions, a trailblazer in the amusement and hospitality industry, is more than just a rating; it's a dynamic workplace where enjoyment and excellence converge. Actively involved in creating vibrant amusement park locations, we are the force behind superior entertainment experiences and lasting success. With a proud portfolio of unparalleled FEC brands, we ensure unforgettable moments at every location. Our commitment to safety, trust, and pride in our work creates a warm and inclusive environment where guests are treated like friends. At Five Star Parks & Attractions, we embrace empathy, acknowledge possibilities for all, and celebrate the unique payoff for each individual guest. Join us in a workplace that's not only safe & secure but also FUN, where every day is exciting. Job Summary: We are seeking a dynamic Shift Operations Manager to lead a team of talented attraction operators, technicians, and customer service employees within our Family Entertainment Center (FEC). This role is integral to planning, organizing, and implementing strategies that enhance park operations while ensuring a fun, efficient, and safe environment. The ideal candidate will demonstrate strong leadership skills, a commitment to safety, and a passion for delivering exceptional customer service, all while striving to improve productivity and efficiency in our operations. Accountabilities: Supervise a diverse team of 15-50+ employees, ensuring seamless daily operations and maintaining a high standard of customer service. Maintain accurate records of employee attendance and performance metrics on a daily basis. Conduct periodic checks on attraction operators to ensure the safe and efficient operation of all attractions. Train and communicate regularly with Shift Lead and Front Desk Lead positions to align on goals and strategies. Principal Duties and Responsibilities: Plan and organize day-to-day operations to optimize productivity and efficiency across all attractions. Implement strategies to enhance team performance, safety protocols, and customer service initiatives. Foster a culture of teamwork and open communication among team members to drive engagement and satisfaction. Maintain a proactive safety-focused attitude, ensuring that all operations comply with safety standards. Oversee specific roles such as scheduling, inventory control, and supply management to ensure smooth operations. Serve as the point of contact for special projects, holiday operations, and any emergency situations that may arise. Skills/Competencies Required: Strong leadership and team management abilities, with a focus on developing talent and fostering a positive work environment. Excellent attention to detail and a commitment to operational excellence. Passion for hospitality and delivering exceptional customer service. Effective time management skills and the ability to prioritize tasks in a fast-paced environment. Strong communication skills, with the ability to motivate and inspire a diverse team. Education, Qualifications, and Experience: Must be at least 21 years of age. Must have a high school diploma or GED; or equivalent combination of relevant education and experience. Must have at least one year of management or supervisory experience. Experience in Restaurant/Food & Beverage Management is required. Must be able to work weekends and holidays. Must be able to work up to 45 hours per week, available every weekend. Able to stand for long periods of time. Able to lift 39lbs unaided. Valid driver's license required. Authorized to work in the United States. Five Star Park & Attractions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors. We actively promote diversity and inclusion within our workplace and encourage candidates of all backgrounds to apply. Five Star Parks & Attractions participates in the E-Verify program. APPLY NOW!

Job Description Operations Manager Type - FT Salary Five Star Parks & Attractions, a trailblazer in the amusement and hospitality industry, is more than just a rating; it's a dynamic workplace where enjoyment and excellence converge. Actively involved in creating vibrant amusement park locations, we are the force behind superior entertainment experiences and lasting success. With a proud portfolio of unparalleled FEC brands, we ensure unforgettable moments at every location. Our commitment to safety, trust, and pride in our work creates a warm and inclusive environment where guests are treated like friends. At Five Star Parks & Attractions, we embrace empathy, acknowledge possibilities for all, and celebrate the unique payoff for each individual guest. Join us in a workplace that's not only safe & secure but also FUN, where every day is exciting. Job Summary: We are seeking a dynamic Operations Manager to lead a team of talented attraction operators, technicians, and customer service employees within our Family Entertainment Center (FEC). This role is integral to planning, organizing, and implementing strategies that enhance park operations while ensuring a fun, efficient, and safe environment. The ideal candidate will demonstrate strong leadership skills, a commitment to safety, and a passion for delivering exceptional customer service, all while striving to improve productivity and efficiency in our operations. Accountabilities: Supervise a diverse team of 15-50+ employees, ensuring seamless daily operations and maintaining a high standard of customer service. Maintain accurate records of employee attendance and performance metrics on a daily basis. Conduct periodic checks on attraction operators to ensure the safe and efficient operation of all attractions. Train and communicate regularly with Shift Lead and Front Desk Lead positions to align on goals and strategies. Principal Duties and Responsibilities: Plan and organize day-to-day operations to optimize productivity and efficiency across all attractions. Implement strategies to enhance team performance, safety protocols, and customer service initiatives. Foster a culture of teamwork and open communication among team members to drive engagement and satisfaction. Maintain a proactive safety-focused attitude, ensuring that all operations comply with safety standards. Oversee specific roles such as scheduling, inventory control, and supply management to ensure smooth operations. Serve as the point of contact for special projects, holiday operations, and any emergency situations that may arise. Skills/Competencies Required: Strong leadership and team management abilities, with a focus on developing talent and fostering a positive work environment. Excellent attention to detail and a commitment to operational excellence. Passion for hospitality and delivering exceptional customer service. Effective time management skills and the ability to prioritize tasks in a fast-paced environment. Strong communication skills, with the ability to motivate and inspire a diverse team. Education, Qualifications, and Experience: Must be at least 21 years of age. Must have a high school diploma or GED; or equivalent combination of relevant education and experience. Must have at least one year of management or supervisory experience. Experience in Restaurant/Food & Beverage Management is required. Must be able to work weekends and holidays. Must be able to work up to 45 hours per week, available every weekend. Able to stand for long periods of time. Able to lift 39lbs unaided. Valid driver's license required. Authorized to work in the United States. Five Star Parks Benefits Overview At five star parks, our comprehensive benefits package is designed to support the well-being, growth, and long-term success of our team members. We offer competitive compensation, health coverage , flexible work arrangements, and opportunities for professional development - all aimed at prioritizing what matters most to our employees. Full-time employees are eligible for a wide range of benefits including medical insurance, HSA, dental, vision, life insurance & AD&D, Aflac supplemental plans, and participation in our 401(k) retirement plan after one year of service and meeting age requirements. Generous time-off policies, including paid time off and sick leave, help ensure a healthy work-life balance. Part-time employees may also enroll in Aflac plans and are eligible for the 401(k) plan once they meet the one-year service and age eligibility criteria. Five Star Park & Attractions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors. We actively promote diversity and inclusion within our workplace and encourage candidates of all backgrounds to apply. Five Star Parks & Attractions participates in the E-Verify program. APPLY NOW!

Job Description Technical Service Manager Position Type: Full Time Five Star Parks & Attractions is the largest privately owned operator of family entertainment centers in the United States, with 28 high-energy destinations across 13 states. Headquartered in Charlotte, North Carolina, the company has grown rapidly from just three locations in 2019 to a national portfolio of award-winning venues, including Scene75, The Track Family Fun Parks, Malibu Jack's, Fun Land, Celebration Station, Craig's Cruisers, and more. Recognized on the 2024 Inc. 5000 list at No. 299 for 1,408 percent three-year growth, Five Star Parks continues to lead the way in innovation, guest experience, and operational excellence in the amusement and hospitality sector. Our venues fuse go-karts, arcades, bowling, VR, thrill rides, and immersive dining into vibrant, high-impact environments that inspire all generations to play, connect, and create unforgettable memories. We are rooted in a company-wide promise of being Safe, Clean, and Fun-demonstrating our uncompromising commitment to guest and team-member well-being, pride in welcoming and immaculate facilities, and a playful, edgy spirit that sets us apart. Internally, we foster a culture of integrity, accountability, inclusiveness, and performance, empowering team members to think boldly, own outcomes, and deliver Five Star moments every day. With the scale of a national platform and the heart of a local host, Five Star Parks is a dynamic workplace where operational excellence, innovation, and fun converge-every day is an opportunity to elevate play. Job Summary: The Technical Service Manager is responsible for the operation and maintenance of the arcade games functionality. The Technical Service Manager will be professionally responsible for keeping the arcades running as smoothly and efficiently as possible. Accountabilities: Perform diversified duties and repairs to maintain the functionality of the arcade games. Must oversee and schedule game technicians in the arcade department. Place orders for parts from different game manufacturers. Place orders for Redemption store prizes. Ensure that the Arcade/Claw games are stocked. Oversees the maintenance of the Laser Tag arena and XD Dark Ride Theater. Knowledge of EMBED card readers. Provide unscheduled repairs in the arcade as needed when they experience issues. . All work performed on arcade games must adhere to procedures and guideline set forth by manufacturer. Ensure that maintenance schedules set forth by the manufacturers are adhered to and not deviated from. Perform mechanic skills including, but not limited to, mechanical and electrical troubleshooting and repair to the arcade games. Diagnose problems, replace or repair parts, test and make adjustments. Use a variety of hand and power tools including torque wrench and rattle can paint gun. Comply with OSHA safety regulations Maintain clean and orderly work areas. Review processes and procedures regularly to look for ways to improve and be more efficient. Principle Duties and Responsibilities: Create a positive safety culture ensuring safety of our employees and visitors at all times. Ensure compliance of Five Star Parks and Attraction's standards Perform other duties as assigned by management Must be able and willing to stand or walk for up to 10-hour shifts This position is physically demanding and requires lifting, bending, stooping, squatting, and walking. Light carpentry, electrical, and mechanical skills preferred. Knowledge and use of hand and power tools. Inspect, operate, or test machinery or equipment to diagnose malfunctions Assist in preventative maintenance work related to arcade games, Laser Tag arena, and XD Dark Ride Theater. Coordinate tasks and repairs with supervisor Order parts, supplies, or equipment Troubleshoot and diagnose mechanical problems and determine how to correct them Estimate costs to repair machinery and equipment. Responsible for filling out work orders, inspection forms, and preventative maintenance checklists Paint or repair windows, doors, floors, drywall, or other parts of building structures Maintain a clean work area Education, Qualifications and Experience: High school or equivalent education required. Associate's Degree or related technical school degree preferred. Must have a minimum of three (1) year experience in a maintenance related position Must have the ability to obtain and/or maintain any government required licenses, certificates, or permits. All employees must maintain a neat, clean, and well-groomed appearance standards Highly organized and strong work ethic Ability to work in a loud environment. Experience working on small engines and general maintenance required. (Will train on all additional aspects for the right candidate). No certification required. Must be authorized to work in the United States Five Star Park & Attractions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors. We actively promote diversity and inclusion within our workplace and encourage candidates of all backgrounds to apply. Notice of E-Verify participation: Five Star Parks & Attractions participates in E-Verify APPLY NOW!

SUMMARY OF RESPONSIBILITIES: Conduct commissioning, testing, maintenance and repair of complex protective relaying schemes in generation, transmission, and distribution substation environments. Be able to operate various types of electrical test equipment including but not limited to Omicron, Doble, Vanguard, etc. This position requires an intermediate to strong level of understanding of interfacing software such as Test Universe, Protection Suite, AcSELerator, Wireshark, etc. Facilitate the retrofit, upgrade, and replacement projects for electrical controls, SCADA, DCS, and Power System Protection Equipment. ESSENTIAL JOB FUNCTIONS: Test over current/voltage, Directional, Distance, Impedance, Sync Check, Loss of field, reverse power, Multifunction relays etc. Perform function testing of substation control circuits on relay panels, transformers & circuit breaker controls. Perform isolation, setpoint testing, advanced logic testing, and scheme testing (reclosing, breaker failure, etc.) Perform end-to-end relay testing using Doble Protection Suite, RTS, or Test Universe software to verify communication assisted protection schemes. Perform installation, commissioning, testing and maintenance of protective relaying equipment, relaying schemes, DFR equipment, SCADA systems, distribution automation systems and associated communication equipment Assist in developing written standard commissioning, testing and maintenance procedures for protective relaying, DFR's, RTU's, IED's, Distribution Automation and associated communication systems. Generate customer report describing the problem found and correction action taken / proposed. Maintain a professional attitude when representing the company during phone or personal contact with outside vendors, customers or service providers etc. QUALIFICATIONS: Minimum of 5 years of field experience in commissioning, panel and equipment checkout, relay calibration, testing and repairing substation relaying and control schemes Experience is desirable in any of the following related areas: Substation commissioning; SCADA/Fault Data/SER/Integration-Automation equipment installation and testing Have a good understanding of various protocols (DNP3, Modbus, 8979, etc.). Have the ability to troubleshoot SCADA issues using various protocol test sets (Wireshark, ASE 2000, etc.) Experience in three phase power systems, power system protection, and control schemes Strong interpersonal and communication skills Proficient in Microsoft Office (Word, Excel and Outlook) Valid Driver's license and good driving record Must be able to distinguish color coding of wires, fiber optics or other materials required by essential job functions

Job Description Operations Manager Type - FT Salary Five Star Parks & Attractions, a trailblazer in the amusement and hospitality industry, is more than just a rating; it's a dynamic workplace where enjoyment and excellence converge. Actively involved in creating vibrant amusement park locations, we are the force behind superior entertainment experiences and lasting success. With a proud portfolio of unparalleled FEC brands, we ensure unforgettable moments at every location. Our commitment to safety, trust, and pride in our work creates a warm and inclusive environment where guests are treated like friends. At Five Star Parks & Attractions, we embrace empathy, acknowledge possibilities for all, and celebrate the unique payoff for each individual guest. Join us in a workplace that's not only safe & secure but also FUN, where every day is exciting. Job Summary: We are seeking a dynamic Operations Manager to lead a team of talented attraction operators, technicians, and customer service employees within our Family Entertainment Center (FEC). This role is integral to planning, organizing, and implementing strategies that enhance park operations while ensuring a fun, efficient, and safe environment. The ideal candidate will demonstrate strong leadership skills, a commitment to safety, and a passion for delivering exceptional customer service, all while striving to improve productivity and efficiency in our operations. Accountabilities: Supervise a diverse team of 15-50+ employees, ensuring seamless daily operations and maintaining a high standard of customer service. Maintain accurate records of employee attendance and performance metrics on a daily basis. Conduct periodic checks on attraction operators to ensure the safe and efficient operation of all attractions. Train and communicate regularly with Shift Lead and Front Desk Lead positions to align on goals and strategies. Principal Duties and Responsibilities: Plan and organize day-to-day operations to optimize productivity and efficiency across all attractions. Implement strategies to enhance team performance, safety protocols, and customer service initiatives. Foster a culture of teamwork and open communication among team members to drive engagement and satisfaction. Maintain a proactive safety-focused attitude, ensuring that all operations comply with safety standards. Oversee specific roles such as scheduling, inventory control, and supply management to ensure smooth operations. Serve as the point of contact for special projects, holiday operations, and any emergency situations that may arise. Skills/Competencies Required: Strong leadership and team management abilities, with a focus on developing talent and fostering a positive work environment. Excellent attention to detail and a commitment to operational excellence. Passion for hospitality and delivering exceptional customer service. Effective time management skills and the ability to prioritize tasks in a fast-paced environment. Strong communication skills, with the ability to motivate and inspire a diverse team. Education, Qualifications, and Experience: Must be at least 21 years of age. Must have a high school diploma or GED; or equivalent combination of relevant education and experience. Must have at least one year of management or supervisory experience. Experience in Restaurant/Food & Beverage Management is required. Must be able to work weekends and holidays. Must be able to work up to 45 hours per week, available every weekend. Able to stand for long periods of time. Able to lift 39lbs unaided. Valid driver's license required. Authorized to work in the United States. Five Star Parks Benefits Overview At five star parks, our comprehensive benefits package is designed to support the well-being, growth, and long-term success of our team members. We offer competitive compensation, health coverage , flexible work arrangements, and opportunities for professional development - all aimed at prioritizing what matters most to our employees. Full-time employees are eligible for a wide range of benefits including medical insurance, HSA, dental, vision, life insurance & AD&D, Aflac supplemental plans, and participation in our 401(k) retirement plan after one year of service and meeting age requirements. Generous time-off policies, including paid time off and sick leave, help ensure a healthy work-life balance. Part-time employees may also enroll in Aflac plans and are eligible for the 401(k) plan once they meet the one-year service and age eligibility criteria. Five Star Park & Attractions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors. We actively promote diversity and inclusion within our workplace and encourage candidates of all backgrounds to apply. Five Star Parks & Attractions participates in the E-Verify program. APPLY NOW!

The Operation Manager motivates, instills accountability and achieves results to drive success in the position while maintaining our Culture of Activating Awesome! This role provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results. RESPONSIBILITIES Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level Assist in hiring, retention of staff, coaching, discipline; ensure execution of staff training programs Develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity Select, develop staff and trainers for more responsibility or internal promotability into a leadership program Ensure execution of all employee recognition and incentive programs as directed Assist with inventory and controlling expenses Responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections Maintain a safe, clean and secure environment for all guests and staff Continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies Manage the Urban Café Team, ensuring they always work to the expected standards Ensure all deliveries are received correctly and logged Train the Urban Café Team in preparing the full menu and the FOH staff in preparing drinks and ready-to-eat foods to the consistently high standard required Maintain effective stock control, storage, and rotation to minimize wastage Set a high standard and good example for the Urban Café Team regarding cleanliness and hygiene including a regular deep clean schedule Other duties as assigned QUALIFICATIONS Experience in hospitality is a MUST (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants) 1+ years' supervisory or management experience required Ability to pass a thorough background check CPR/First Aid Certification is preferred Brand Ambassador and Culture Champion! Demonstrated ability of developing team members in areas of responsibility Must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude! Computer skills essential - Microsoft Office (Excel, Word, PowerPoint) Professional grooming and conduct must be constantly displayed to set an example for staff Ability to enthusiastically interact with others Adaptability, flexibility, general enthusiasm for the business Strong communication skills; ability to write and verbally communicate in a clear and concise manner Willing to learn and adapt to changes or challenges Ability to establish working relationships with all employees, management, and vendors Exercise good judgment in decision-making Appreciation of diversity (thought, ethnic, gender, etc.) We work when others play! Must be able and willing to work weekends, evenings and holidays ADDITIONAL REQUIREMENTS The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the team member will regularly be required to: Work days, nights, and/or weekends as required Work in noisy, fast-paced environment with distracting conditions Move about facility and stand for long periods of time Read and write handwritten notes Lift and carry up to 30 pounds Must have regular and predictable attendance If this is you, apply now! The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills. ABOUT URBAN AIR ADVENTURE PARKS Urban Air is the preeminent indoor adventure park and the market leader in location-based entertainment. The Dallas-based entertainment company pioneered the indoor adventure park concept and is the largest adventure park operator in the world. Urban Air's purpose is to help kids have fun and aim higher, achieving those things that they never thought they could do. Urban Air Cincinnati is an equal opportunity employer.

Job DescriptionBenefits: 401(k) Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Training & development The Assistant General Manager will report directly to the General Manager. Currently, there is no Assistant General Manager position. He/she will be a leader of the entire staff of approximately thirty, mostly part-time, service employees who are mainly high school and college students...........he/she will supervise them as well as work alongside them in a team format. The culture of the Magic Castle employees is very positive and supportive and the new Assistant General Manager must also possess these attitudes along with the qualifications listed below: a minimum of one years experience in Leadership or Supervising employees a basic understanding of technology and social media marketing career focused and oriented organizational skills very supportive and positive personality Responsibilities for this position include: Assisting in the hiring of the service staff Leading the service staff in satisfying the needs of our customers and in keeping the Magic Castle clean and safe. Assisting in the formulation of and contributing to our social media marketing campaigns and all other marketing endeavors Planning and organizing events and parties for groups and companies. Also, birthday party planning. For the ideal candidate the primary employment goal is career oriented and ultimately becoming the General Manager. There is a broad range of compensation available for this position as well as being paid by salary or hourly. This flexibility will allow us to hire someone who is a full time college student as long as they can work full time during our summer season and work part-time during the school year. To this candidate we will make accommodations to pay them hourly and then when they can come aboard full - time year round they would become salaried. For the individual not in this circumstance he/she would be full time year round and be salaried from the start. The compensation range is $21. to $28. per hour and the salary range is $45,000. - $60,000. Additionally, there will be a $4,000. bonus potential annually.