Fair Haven Community Health Care jobs - 49 jobs

Fair Haven Community Health Care For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care. This position is onsite commuting of New Haven, CT. Job purpose The Data Analyst II is responsible for gathering, organizing, analyzing and presenting data. The responsibilities include extracting data, maintaining databases and creating reports. The role also identifies trends and patterns in data sets and provides meaningful insights to inform and impact important business decisions that advance the mission of Fair Haven Community Health Care (FHCHC). Duties and responsibilities Reporting to the Data & Analytics Director, the Data Analyst II uses analytical skills and expertise in data processing to provide insightful data analysis for all organizational data needs and requirements. They are responsible for interpreting complex data sets, developing actionable insights, and creating detailed reports and dashboards to enhance decision-making and drive business performance. Typical duties include but are not limited to: Approves team workflow and processes documentation for the benefit of team and organizational data governance and contributes to the ongoing development of data dictionary, standards and training Creates and develops the processes of data collection, data analysis, and data review for quality improvement, grants, and other programs Designs, develops, and manages databases for quality and appropriateness of source data to support the creation, validation, and visualization of reports Ensures the consistency and maintainability of existing data assets by creating, maintaining, and enforcing standards/procedures for data management Fulfills ad-hoc requests from staff (e.g. scheduling reporting, changes to metrics, views, and updates to visualizations) Leads investigations (root cause analysis) and resolution of systems problems Maintains and improves data pipelines, queries, master datasets, and dashboards Maintains and manages strict adherence to all deadlines including reporting deadlines and timely completeness of documentation Oversees and develops the interfaces and systems FHCHC uses to store, display, transfer and report data; including but not limited to coding for data extraction from multiple databases and server combinations Partners with members of staff to promote the effective use of shared data Performs other necessary duties as required by FHCHC to achieve the goal of providing high quality services Recommends solutions with key stakeholders when data issues occur that are likely to impact operations and business outcomes Supports teams and committees working on quality improvement projects Works effectively with all levels within the organization and establishes strong relationships at all levels of FHCHC and community connect organizations Works in collaboration with internal and external stakeholders; providers, directors, department managers, vendors and others, to identify and meet the continuous data and business intelligence requirements of the organization Qualifications Bachelor's degree in business, computer science, data science, engineering, information systems and 5 years' experience are required. The selected candidate will have: Ability to work independently, make decisions and provide training Competence in data quality and data governance with complex healthcare data sets Demonstrated ability to understand, analyze, document, explain business processes and the data behind them Excellent data analysis and data management skills Exceptional communication, interpersonal, organizational and attention to detail skills Experience with a variety of software and online platforms (e.g. Adobe, Dropbox Sign, FileZilla, Power BI, Electronic Handbook, 340B ESP, Value Set Authority) Experience with data visualizations, demonstrating correlations, trends, forecast, etc. (e.g. Advanced Excel, Power BI, Tableau) Experience working with Electronic Health Records (EHR), population health software, medical claims, and other healthcare data and regulations Experience writing well-formed SQL queries for data reporting, as well as other data management tools (e.g. SQL Server, Tableau, Power BI, Advanced Excel) Must be flexible and adaptable to change in a fast-paced environment Superior skills in follow-through, self-directed work and independent problem solving Experience with Federally Qualified Health Centers and Uniform Data System (UDS), and with the Epic EHR system and familiarity with software engineering and coding languages (e.g. HTML, Python, R, C#, cloud software) in addition to SQL, is highly desirable. American with Disabilities Requirements: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis. Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Job Description Fair Haven Community Health Care For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care. Job purpose Fair Haven Community Health Care (FHCHC) has an integrated, multi-program Behavioral Health Department that provides group therapy, individual therapy, Intensive Outpatient Programming, substance use treatment, medication management, school-based care and community linkages to individuals across the age spectrum. The Child Psychiatrist provides child psychiatric and consultative care for patients using our integrated care model that is designed to address complex health and social challenges in a Patient-Centered Medical Home model. Duties and responsibilities The Child Psychiatrist treats mental, emotional and behavioral issues in children. Reporting to the Director of Behavioral Health typical duties include but are not limited to: Meet with patients to assess their illnesses, problems, or limitations. Diagnose and manage affective, thought, personality, developmental, and anxiety disorders. Create treatment plans, utilize therapies and counseling, and determine whether psychiatric medication is required. Assist patients in dealing with stressful situations and with making behavioral changes. Support patients through educating family members or guardians. Review and attest to the medical necessity for behavioral health treatment plans for child patients receiving behavioral health services at FHCHC. Perform appropriate and iterative laboratory monitoring of individuals on pharmacotherapy, when indicated. As a member of the behavioral health team, contribute to the development and implementation of behavioral health clinical programming when invited to do so by the Director. Support more junior clinicians in the Behavioral Health Department through clinical case conferences, treatment plan review, and mentorship. Work with departmental leadership to measure and continuously improve the quality of behavioral health care provided to FHCHC patients. Work well in a team and regularly communicate/coordinate with other behavioral health and primary care clinicians, social service providers, and care coordinators to provide services for shared patients. Complete all required documentation for intakes, progress notes, treatment plans and reviews, authorizations, billing, and licensure within a timely manner. Participate in professional, educational and teaching activities as interests and licensure requirements dictate, such as: continuing education activities, peer review, clinical conferences, meeting with representatives of community groups. Ensure patient privacy and confidentiality at all times. Perform other necessary duties required by FHCHC to provide high quality health care. Qualifications MD or DO and completion of psychiatry residency training program and two years of specialized training in child and adolescent psychiatry required. Must be licensed in the State of CT. Oral and written fluency in English required; Spanish highly desired. Experience in ambulatory or outpatient integrated care setting is highly desirable; familiarity with electronic health record system is essential, experience with Epic preferred. Direct Reports None American with Disabilities Requirements: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis. Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Powered by JazzHR oJZLQpOjz0

Fair Haven Community Health Care For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care. Job purpose Reporting to the Director of Medicine, the Site Medical Director (SMD) is the direct supervisor of the medical staff of their assigned site(s). The SMD is responsible for cultivating site-based identity and culture, onboarding new clinicians, providing clinical oversight, reinforcing quality-improvement activities, overseeing peer review, and is responsible for ensuring the clinical site is productive and provides safe and effective patient-centered care. The SMD is the site-based clinical leader who works in partnership with nursing leadership (charge nurse or nurse manager), the front desk leader, and practice manager to advance operational excellence at the site. Duties and responsibilities * Participation in regular clinical management meetings with other SMDs, Nursing and Operations management, and the Director of Medicine * Oversight of regular site-based management meetings with site nursing management (charge nurse or nurse manager), front desk lead, and practice manager. * Oversight of scheduling processes for clinicians at the assigned site(s), including making the schedule and approval of time-off. * Oversight of the peer review process for the clinicians at the assigned site(s). * Leading regular meetings with interprofessional staff at assigned site(s). * Clinical orientation of new clinicians to assigned site(s). * Completion of 90-day reviews and annual clinical reviews of clinicians to assigned site(s). * Review and response to patient feedback, including clinician-specific compliments or complaints, using information provided in regular patient satisfaction reports or unsolicited patient feedback. * Review of clinical outcome metrics from the assigned site(s) and holder of responsibility, working with the Director of Medicine and Operational managers to identify and achieve clinical outcome goals. * Monitoring of the assigned site(s)'s productivity, with responsiveness to capacity and supply issues. * Proactive adjustment of templates and schedules as needed to assist clinicians in meeting productivity targets. Qualifications * MD/DO, PA, CNM, or APRN. * The ideal candidate will be a strong communicator with relationship centered interpersonal skills, a detail orientation, financial thoughtfulness and with a hands-on leadership style. * Fluency is Spanish is highly desirable. * At least 2 years of post-graduate clinical experience is highly desirable. * Prior medical, operational or people management experience preferred. Direct Reports * Medical licensed independent practitioners at assigned site(s). American with Disabilities Requirements: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis. Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Job Description Fair Haven Community Health Care For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care. Job purpose Responsible for providing behavioral (BH) health care to children and adolescents in an integrated community health clinic. Will provide evaluation, diagnosis, and treatment to children and their families. Will provide treatment including individual, and/or group therapy and brief substance abuse counseling for children and adolescents, and/or family therapy for families, at FHCHC, or will provide appropriate referrals to other community child and adolescent BH providers. Duties and responsibilities The Child/Adolescent Behavioral Health Clinician for Integrated Care is a liaison to pediatricians in a preeminent academic medical center. Typical duties include but are not limited to: Facilitate warm handoffs to pediatricians Provide mental and BH treatment to children and adolescents in an integrated community healthcare clinic Evaluate and diagnose mental, emotional, developmental and behavioral difficulties in children, as well as family dysfunction based on clinical standards of practice Work in close partnership with the primary care clinical teams Conduct patient screening using standardized tools Formulate treatment plans and reviews Provide treatment, including individual, group, and/or family therapy, and some substance abuse counseling when necessary Provide acute triage services to the primary care clinical teams Report to DCF when necessary if neglect or abuse is suspected Provide clinical services that are strength based and client centered to children and their families. Coordinate with other clinical and social service providers, care coordinators, and patient navigators Document all aspects of clinical care in the EHR and in a timely manner Participate in professional activities such as: continuing education activities, clinical conferences, meetings with representatives of community groups when required to do so Ensure patient confidentiality at all times Perform other necessary duties as required by FHCHC to achieve the goal of providing high quality health care Qualifications Master's degree (M.A., M.F.T., M.S.W.) required. Must have an independent license in the state of CT i.e., LMFT, LPC, LCSW, or an associate license LPCA, MFTA, LMSW or Psychologist (PhD or PsyD). One year of behavioral health experience, and oral and written fluency in both Spanish and English required. The successful candidate will have: Experience working with children, adolescents, and families impacted by ASD or other developmental disabilities is preferred. Strong understanding of autism and its impact on development, as well as the ability to adapt therapy methods to individual needs. Training, knowledge and ability to independently carry out all the above duties Experience in providing clinical services to children and adolescents Strong knowledge base of medical terminology/procedures for work in an integrated healthcare clinic desired Previous experience in health care setting, ideally in an integrated outpatient setting desired Ability to work in a high energy, fast paced environment and maintain a professional demeanor and attitude Excellent interpersonal and communication skills with patients, their families, internal and external staff American with Disabilities Requirements: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis. Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Powered by JazzHR 7u5ORaEEOA

Job Description Fair Haven Community Health Care For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care. Job purpose Working collaboratively within a healthcare team, the Medical Template Specialist specializes in comprehensive support across all aspects of scheduling at FHCHC by designing, developing and maintaining templates. This role involves creating, optimizing, and maintaining scheduling templates that streamline appointment management, improve patient flow, and support efficient operations. Duties and responsibilities Reporting to the Practice Manager, the Medical Template Specialist develops and designs scheduling templates tailored to meet organizational and departmental needs. Typical duties include but are not limited to: Collaborating closely with medical clinicians to understand their scheduling requirements and transform them into efficient, user-friendly templates. Customizing existing templates to meet the specific needs of different departments or individual clinicians. Optimizing templates to improve usability, efficiency, and alignment with best scheduling practices. Conducting comprehensive testing of templates to ensure accurate functionality in appointment scheduling and adherence to optimal utilization standards. Troubleshooting issues and making necessary adjustments to enhance template performance and user experience, working in coordination with the practice management vendor (Epic) under supervisor guidance. Supporting and maintaining scheduling systems within the practice management software (Epic), including managing provider call-outs and facilitating patient rescheduling as necessary. Communicating effectively with patients, handling tasks such as outgoing phone calls, sending letters or electronic communications, and providing appointment-related information. Recording appointment-related documentation accurately in electronic medical records, ensuring precise registration updates. Rotating through evening and weekend shifts to ensure continuous departmental coverage and acting as backup for the Call Center Appointment Specialist. Attending scheduled departmental meetings and fulfilling additional duties and projects as required. Qualifications High School diploma or GED along with demonstrated expertise in medical scheduling or healthcare administration is required. Bilingual in English and Spanish is also required. Thorough knowledge of medical scheduling procedures and optimal methods and proficiency in scheduling software and tools, familiarity with the Epic platform, excellent interpersonal skills, and professional phone etiquette are necessary. Strong data entry and computer skills, as well as proficiency in oral and written English, are essential requirements for the role. Direct Reports None American with Disabilities Requirements: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis. Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Powered by JazzHR OjT42VL0Sz

Job Description Fair Haven Community Health Care For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care. Remote in New Haven, Connecticut Job purpose Responsible for maintaining the professional reimbursement program. Ensure compliance with current payments and rules that impact billing and collection. Duties and responsibilities The Medical Billing Coder performs billing and computer functions, including patient & third party billing, data entry and posting encounters. Typical duties include but are not limited to: Follow-up of any outstanding A/R all-payers, self-pay, and the resolution of denials Prepares and submits clean claims to various insurance companies either electronically or by paper. Handle the follow-up of outstanding A/R all-payers, including self-pay and /or the resolution of denials. Answers question from patients, FHCHC staff and insurance companies. Identifies and resolves patient billing complaints. Prepares reviews and send patient statements and manage correspondence. Handle all correspondence related to insurance or patient account, contacting insurance carriers, patients and other facilities as needed to get the maximum payments and accounts and identify issues or changes to achieve client profitability. Take call from patients and insurance companies regarding billing and statement questions. Process and post all patient and/or insurance payments. Reviewing clinical documentation and provide coding support to clinical staff as needed. Qualifications High School diploma or GED with experience in medical billing is required. A certified professional coding certificate (CPC AAPC), knowledge of third party billing requirements, ICD and CPT codes, and billing practices are also required. Excellent interpersonal and communication skills and ability to work as a member of the team to serve the patients is essential. Must be detail oriented and have the ability to work independently. Bi-lingual in English and Spanish highly preferred. FQHC/EPIC experience is desirable. American with Disabilities Requirements: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis. Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Powered by JazzHR vo4FvLm5iT

Job Description Fair Haven Community Health Care For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care. Job purpose This position is onsite in New Haven, CT The Call Center Manager is responsible for the strategic, operational, and personnel leadership of the Call Center at Fair Haven Community Health Care (FHCHC). This role ensures efficient, patient-centered scheduling and communication that directly impact access to care, patient satisfaction, and organizational performance. Duties and responsibilities Reporting to the Sr. Director of Clinical Operations, the Manager leads a team of call center staff including leads and representatives. This individual ensures that workflows, systems, and people align to provide timely, accurate, and compassionate service to our patients. A commitment to continuous quality improvement, innovation, and a highly satisfied patient experience is essential. Typical duties include but are not limited to: Foster a culture of accountability, performance excellence, and continuous improvement. Build and manage reporting dashboards to track performance, identify trends, and deliver improvement both individually and in partnership with the data team. Implement scalable processes and training programs to support team development and efficiency. Develop a strategy for a remote call center with existing and temporary staff and implement the plan within the first year of hire Oversee all day-to-day operations of the call center including scheduling services, patient communication, and call handling. Hire onboard, and train new staff to support operational excellence and a strong team culture. Conduct data-driven performance evaluations, capacity planning, and productivity goal setting Monitor and improve key performance indicators tied to patient satisfaction, such as wait times, call resolution, appointment accuracy, patient satisfaction, and follow-up communication. Determine and implement operational strategies based on needs assessments and resource planning. Confirm that service levels and individual/team metrics are meeting or exceeding expectations by reviewing dashboards, EHR data, and phone system analytics. Monitor call and scheduling workflows for accuracy, protocol adherence, and service quality, while maintaining the Call Center Training Guide to ensure efficiency. Implement tools and processes (e.g., call monitoring, audits,) to evaluate staff and enhance the patient experience. Collaborate with other departments to reduce barriers to care and optimize patient access. Provide goal-oriented coaching, counseling, and corrective action as needed, in accordance with FHCHC policies. Develop ongoing education and upskilling programs to support continuous improvement and employee engagement. Investigate and resolve escalated patient or staff issues with a focus on resolution, quality, and learning. Act as a subject matter expert and “super user” of Epic and other call center technology; provide troubleshooting and hands-on support during high-volume periods. Collaborate with leadership to offer solution-focused recommendations for daily operational fixes and long-term improvements. Represent the call center in bi-monthly cross-functional operations meetings and initiatives focused on improving workflows, access and quality of care. Ensure compliance with HIPAA and all FHCHC policies related to patient communication and data privacy Perform other duties as assigned to support the mission of FHCHC. Qualifications Bachelor's degree required; equivalent combination of education and relevant experience will also be considered. Five years of experience in a call center environment, with 3+ years in a leadership or management capacity. Must have experience in a remote call center environment. Demonstrated success in building and scaling customer service teams in fast-paced environments. Experience in a healthcare setting required, and familiarity with federally qualified health centers (FQHCs)is highly preferred. Proficiency with Epic or other EHR systems, call center software, Microsoft Office Suite. Bilingual (English/Spanish) also required. Direct Reports Call Center Leads Call Center Representatives Call Center Appointment Specialists American with Disabilities Requirements: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis. Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Powered by JazzHR VdceBN4XGc

Job Description Fair Haven Community Health Care For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care. Job purpose Fair Haven prides itself on efficient billing services including the filing of claims, appeals processing, authorizations, and, above all, a great passion for helping individuals obtain treatment. The Billing Specialist/Dental Authorization Coordinator works with the Billing and Dental department verifying benefits for patients and ensuring benefits quoted are accurate and detailed. Duties and responsibilities The Billing Specialist/ Dental Authorization Coordinator maintains the professional reimbursement and collections process for the dental program. Typical duties include but are not limited to: Billing Performs billing and computer functions, including data entry, documentation review and encounter posting Prepares and submits clean claims to various insurance companies either electronically or by paper when necessary Work claims and claim denials to ensure maximum reimbursement for services provided Carrier Authorizations Verifying patients' insurance and obtaining coverage breakdowns Creating ABNs as needed based on coverage Schedule/treatment plan reviews for carrier authorization Obtaining and logging prior authorizations for procedures as mandated by carriers. Collections (Self-pay) Prepare, review and send patient statements Process and send “collections” letters for outstanding balances Process all returned mail Answer incoming patient billing phone calls, work to resolve patient issues Initiating collection calls and setting up and maintaining payment arrangements Follow collections process as outlined in FHCHC billing guideline Qualifications High School diploma or GED is required. Experience in a dental setting is essential. The ideal candidate will have a minimum of one year of dental authorizations and billing experience; excellent Interpersonal skills, accuracy and attention to detail a must. The selected candidate will have the ability to work in a team environment or independently; to meet all established deadlines, metrics and assignment goals at all times and have oral and written proficiency in English. Bi-lingual in English and Spanish is highly preferred. He/she must be able to use computer and multi-lined telephones; have an understanding of dental terminology and knowledge and experience in billing and authorization practices specific to Medicaid. Please note candidates must be able to commute to our New Haven and Branford, Connecticut Offices. American with Disabilities Requirements: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis. Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Powered by JazzHR WgBHAxMELv

Fair Haven Community Health Care For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care. Job purpose The role of the Pharmacist is vital toward fulfilling the mission and maximizing the overall effectiveness of the Fair Haven Community Health Center (FHCHC). As a Federal Qualified Health Care facility, our pharmacists play an important clinical role in delivering medication and pharmaceutical care to an underserved community. This includes immunizations, patient consultation, medication therapy management, and management of high-risk patients. Duties and responsibilities The Pharmacist is an integral member of the FHCHC team, working collaboratively to assist and support FHCHC providers and patients. Typical duties include but are not limited to: Under the direct supervision of the Pharmacist in Charge and Pharmacy Manager, this position is responsible for dispensing and ensuring safe and efficient delivery of medications to all customers. Consult with customers and providers as necessary to maintain open lines of communication. Facilitate Medication Therapy Management (MTM) for FHCHC patients. Consult with patients regarding chronic conditions such as diabetes to improve health outcomes or refer patients to care team. In absence of the Pharmacist in Charge, the Pharmacist would oversee the pharmacy technicians and Pharmacy drivers. Ensure pharmacy is compliant with best practices for 340B contract pharmacies. Provide professional consultation to FHCHC patients and prescribers. Complete pharmacy operational requirements by organizing and directing technicians' work flow; verifying preparation and labeling of pharmaceuticals; verifying order entries, charges, and inspections, manage accurate inventory, medication packaging system and oversee patient delivery. Support Pharmacy Manager to improve quality and maintain an orderly and sanitary environment especially in the area designated to handle medications. Assist Pharmacy Manager to carry out processes that comply with all Federal and State statutes, rules and regulations governing the practice of pharmacy Qualifications Bachelor's degree in pharmacy requires, PharmD preferred. Related pharmacy experience required. Clinical setting preferred. Pharmacist registration in the State of Connecticut is required. Medication Therapy Management (MTM) certification or willingness to obtain within first year of employment. Immunization certification is preferred or willing to become a certified immunizer within 90 days of hire. 340B experience preferred. The successful candidate must demonstrate high quality interpersonal relations and customer service skills. Direct Reports None American with Disabilities Requirements: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis. Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Job Description We are seeking a Call Center Representative to join our dynamic team! in Connecticut, training onsite) The Call Center Representative works closely .with patients and clinical professionals while utilizing excellent customer service skills, accurate data entry while professionally managing a high volume of incoming calls in a call center environment. Schedules patient appointments and perform tasks in medical records. Duties and responsibilities The Call Center Representative will effectively triage calls and accurately schedule all new and existing patients with appropriate provider. Typical duties include but are not limited to: Schedule, utilize triage referral guidelines and script usage to assist patients who call into the call center Answer multi-line telephone system, screen and direct telephone calls to the appropriate person in an efficient manner while utilizing appropriate paging system Accurately acquire, confirm and input demographic and insurance information for all patients. Perform other related duties as assigned. Qualifications High School diploma, or GED is required. An Associate's degree is highly preferred. Minimum of one to two year relevant work experience in a high volume medical call center highly preferred. The Call Center Representative is the first point of contact for our organization; must be compassionate, highly motivated, organized individual. Electronic appointment scheduling and data entry experience required. Exceptional phone etiquette incorporating strong communication, interpersonal and customer service skills a necessity. Strong critical thinking and problem solving skills with the ability to work as a member of the team to serve patients is a must. Bi-lingual in English and Spanish is required. Physical Requirements/Work Environment Variable 8 hr. shifts between 7am-8pm, including weekends as needed Minimal physical effort Must be able to operate computer and telephone continuously District travel as necessary Here's what we offer Major medical, dental and vision insurance, generous PTO, tuition reimbursement and much more. Fair Haven Community Health Care For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care. American with Disabilities Requirements: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis. Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Powered by JazzHR 6dVt1bePvb

Job Description Fair Haven Community Health Care For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care. Job purpose Medical Assistants work with clinicians and nurses to provide high quality, cost effective medical care to patients in a patient centered medical home that is consistent with Fair Haven Community Health Center (FHCHC) policies and missions. Duties and responsibilities Anticipate the needs of the patient and clinical team, prepare patients in an efficient manner ensuring a smooth, consistent workflow. Prepare patients in advance of seeing the clinician as appropriate based on the visit type, chief complaint and clinician's preference. Perform tasks related to the visit that may include: documentation of chief complaint, review of medications and allergies, vital signs, completing preventive health screenings based on the age and sex of the patient, perform lab testing and/or procedures with a clinician order or per standing orders. Answer and document incoming patient calls and respond to patients under the direction of the nurse and/or clinician. Assist with administrative tasks as needed for patient care including but not limited to completing patient forms, scheduling patient appointments, and scanning patient information into EPIC. Perform interpreting services (if qualified as a Spanish Language Interpreter) Perform other necessary duties as required by FHCHC to achieve the goal of providing excellent primary health care in a patient centered medical home. Participate in pod functions such as huddles and pod meetings. Participate in team and departmental meetings. Ensure patient confidentiality and safety per FHCHC policy. Adhere to all health, safety and infection control protocols/policies. Provide excellent customer service and culturally competent care. Functions as an effective and competent team member, demonstrates ability to work effectively in a team environment. Portray a pleasant and respectful attitude when: communicating with coworkers, patients, and internal and external clients; accepting direction and delegated tasks; and receiving constructive criticism. Engage in performance improvement activities and act as an agent of positive change by looking for innovative ways to improve processes and advance clinical excellence. Positively represents FHCHC in all internal and external encounter. Qualifications High School Diploma or GED and successful completion of a Medical Assistant program (diploma) from an accredited school or be certified as a medical assistant with a minimum of one year of experience. Basic Life Support Certification is also required. Oral and written proficiency in English, bi-lingual fluency in Spanish preferred. The selected candidate will have a thorough knowledge of medical terminology and relevant procedures, excellent written, electronic and oral communication skills, above average critical thinking and problem solving skills and strong computer skills. American with Disabilities Requirements: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis. Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Powered by JazzHR UdMIUS4ssT

Job Description Fair Haven Community Health Care For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care. Job purpose The Care Coordination Program Manager is responsible for the day-to-day oversight of the Care Coordination Program including managing human resources duties for care coordinator direct reports, as well as the managing the daily triage schedule, template utilization, and workflow adherence. Duties and responsibilities Reporting to the Director of Programs, the Care Coordination Program Manager is accountable for program development and implementation, and will train, coach, and manage a growing staff. This position will carry a reduced caseload to provide support to the team, as well as maintain competencies with patient facing work. The Care Coordination Program Manager will support Fair Haven's mission to improve the health and social well-being of the communities we serve through equitable, high quality, patient-centered care that is culturally responsive. Primary responsibilities include but are not limited to: Monitor staff schedules to ensure optimal utilization, manage and adjust triage schedules as needed, assign referrals in Epic, and manage the Care Coordination Support Pool. Run monthly performance reports in Epic to ensure workflow optimization and adherence to program policies; Monitor workflows and look for ways to improve efficiency, ensuring optimal patient touches. Be available for questions from direct reports, as well as other staff that pertain to care coordination duties and responsibilities. Assist the Director of Programs with the growth and development of Care Coordination Services as the landscape of healthcare changes, with an emphasis on the organization's strategic goals and how Care Coordination can support those goals. Maintain consistent communication with FHCHC and external service providers to raise awareness of care coordination and patient support services and to ensure the quality delivery of these services. Conduct monthly chart reviews to ensure that designated direct reports are delivering and documenting services in a manner consistent with agency and program policies and procedure. Including adherence to Epic workflows and documentation standards, as well as ensuring HIPAA compliance. Review and assign referrals based on caseload, monitors the Care Coordination Support Pool in Epic and assigns tasks accordingly. Act as organizational liaison for MTM, HUSKY's Non-Emergency Medical Transportation Provider. Lead case review discussions, fosters an environment of learning by mentoring care coordination staff, and sharing knowledge of care coordination practices and community-based organizations. Conducts social determinant of health assessments through in-person and telephonic visits and delivers patient-centered care to address barriers to care; links clients to appropriate services; ensures follow-up and makes reminder phone calls. Qualifications Bachelor's degree and previous management experience (2+ years) working with underserved patients required. The selected candidate will share a dedication to FHCHC's mission to provide quality health care to all, regardless of ability to pay and be highly organized with an attention to detail and the ability to multi task. Fluency is Spanish is preferred. Direct Reports Care Coordinators (Including Healthy Start Care Coordinator) American with Disabilities Requirements: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis. Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Powered by JazzHR pMbTo5udSt

Job Description We are seeking a Pediatric Care Coordinator to join our dynamic team! Job purpose The Pediatric Care Coordinator is a vital member of the interdisciplinary patient care team. This role provides patient navigation and facilitates access to care based on EHR data and referrals from clinical teams. The Care Coordinator identifies any barriers that may impact a patient's access to health, and will link them to appropriate services. Duties and responsibilities Reporting to the Care Coordination Program Manager, the Pediatric Care Coordinator's role will involve in-person visits with patients and families as well as telephonic visits. Patients who have been identified as needing additional support services to navigate the healthcare system and access community resources, high utilizers of acute care or hospital services, or otherwise high-needs/high-cost patients, will comprise the panel of patients. The Care Coordinator will address through measurable efforts to improve health and adherence/access to health care. Primary responsibilities include but are not limited to: Outreach to patient populations based on gaps-in-care reports or other reports that have identified vulnerable patients and families Conduct needs assessments at least yearly using a validated screening instrument on all patients with whom the Care Coordinator interacts Use technological platforms to link patients with needs to community resources Assist with and follow-up on the successful completion of health maintenance items (e.g. lab testing, annual visits) and chronic disease management (e.g. routine diabetic or asthmatic care) Conduct home visits as needed Identify barriers to care impacting patients' abilities to adhere to treatments. Assist patients with insurance enrollment, or other patient assistance programs Work collaboratively with clinical teams to meet the needs of complex, high-cost patients Attend relevant trainings as required and assigned. Document client referrals, encounters, and services in the EPIC electronic health record and communicate securely with other team members and clinicians. Maintain strict adherence to all deadlines including report deadlines and timely completeness of documentation. Qualifications Associates degree in health-related field and/or relevant years of experience is required. Bachelor's degree preferred. A valid CT driver's license and access to reliable transportation is required. Experience in Care Coordination; working with teams; using EPIC electronic health record highly preferred. The successful candidate will have excellent computer skills including word processing and data entry required and the ability to work independently. Bilingual in English and Spanish is highly desirable. Direct Reports None About Fair Haven Community Health Care For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care. American with Disabilities Requirements: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis. Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Powered by JazzHR fw VZfaZa9L

Fair Haven Community Health Care For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care. Job purpose To provide high quality health care to the patients of the Fair Haven Community Health Center in the primary care setting consistent with FHCHC policies and mission. Duties and responsibilities Provides primary medical care in accordance with the provider's medical specialty Develops a plan of care for each patient, including medical history, physical examination, diagnosis and appropriate treatment and/or referral, including hospitalization if necessary Uses all available resources in diagnosis and treatment, such as laboratory and others tests in an appropriate and cost efficient manner Confers with other clinicians, patient's families and other support staff concerning treatment and care of patients when appropriate Refers those cases which require specialist services, but maintains primary care responsibility to assure continuity of care Maintains accurate medical records within the EPIC electronic health record system and performs appropriate charting and follow up on patients Participates in Medical & General staff meetings and appropriate clinical teams Participates in the Health Center's Performance Improvement program, in other task groups as needed, and pursues continuing education opportunities to update medical knowledge and assure quality patient care Performs other necessary duties as required by the FHCHC to achieve the goal of providing high quality service and health care Qualifications Graduation from an accredited medical school with a degree of Doctor of Medicine or Doctor of Osteopathy. Completion of an approved internal medicine residency program License to practice medicine in State of Connecticut Ability and willingness to serve on the active medical staff of the hospitals used by FHCHC Qualified in Basic Life Support techniques Bi-lingual in Spanish and English is desirable Experience in an ambulatory or outpatient setting preferred Ability to relate with warmth and effectiveness to the patients and other staff of the Community Health Center. Experience or specialty training in geriatric medicine is desirable Doctorate License to practice medicine in State of Connecticut BLS/CPR American with Disabilities Requirements: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis. Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Fair Haven Community Health Care For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care. Job purpose To provide timely, detailed accurate full patient registration prior to the patient's visit, either via telephone or in person to assure an exceptional patient experience. This individual maintains a patient-focused approach towards operational excellence while working as an integral part of the health care team. Duties and responsibilities The Pre-Registration Specialist performs timely, detailed, accurate full patient registration and maintains the integrity of the demographic information of the patient, insured, guarantor and insurance company as well as all additional information required for reporting. Typical duties include but are not limited to: Obtain and verify patient demographic and guarantor information prior to visits to ensure that the patient record is accurate and is available for billing purposes. Obtain patient insurance information and verify the patient's eligibility, whether via phone, web-site or electronic eligibility checks. Obtain and verify patient information required for reporting purposes prior to visits. Work queues/listings to determine which patients require pre-registration 1-7 days prior to their upcoming appointment. Contact patients via telephone to obtain needed information. Answer all incoming phone calls in a timely manner demonstrating good customer service. Obtain benefits to aid in payment collections at time of service. Provide accurate information to patients about insurance requirements. Complete all necessary questionnaires when needed for upcoming appointments. Ensure that the proper steps are taken to eliminate patients from pre-registration status and communicate with Patient Access what is needed at the check in process. Ability to provide information to patients regarding FHCHC services and directions to various locations. Maintain and adhere to HIPAA privacy policies Performs other duties as assigned and providing coverage for departments under operations portfolio (i.e. front desk) as necessary, including extended leaves Qualifications High School diploma or GED with experience in medical billing is required. Bi-lingual in English and Spanish is also required. Excellent interpersonal and communication skills and ability to work as a member of the team to serve the patients is essential. The selected candidate must be detail oriented and have the ability to work independently with one year of experience demonstrating customer service highly preferred. Epic experience is desirable. Must be willing to work in various locations and various shifts Physical Requirements/Work Environment Must have manual dexterity to operate keyboards, telephones and other business equipment Position requires the use of a headset and the ability to sit for extended periods of time High volume of calls each day. Medical office type environment. Works closely with co-workers daily American with Disabilities Requirements: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis. Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Job Description Fair Haven Community Health Care For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care. This position is onsite commuting of New Haven, CT. Job purpose The Data Analyst II is responsible for gathering, organizing, analyzing and presenting data. The responsibilities include extracting data, maintaining databases and creating reports. The role also identifies trends and patterns in data sets and provides meaningful insights to inform and impact important business decisions that advance the mission of Fair Haven Community Health Care (FHCHC). Duties and responsibilities Reporting to the Data & Analytics Director, the Data Analyst II uses analytical skills and expertise in data processing to provide insightful data analysis for all organizational data needs and requirements. They are responsible for interpreting complex data sets, developing actionable insights, and creating detailed reports and dashboards to enhance decision-making and drive business performance. Typical duties include but are not limited to: Approves team workflow and processes documentation for the benefit of team and organizational data governance and contributes to the ongoing development of data dictionary, standards and training Creates and develops the processes of data collection, data analysis, and data review for quality improvement, grants, and other programs Designs, develops, and manages databases for quality and appropriateness of source data to support the creation, validation, and visualization of reports Ensures the consistency and maintainability of existing data assets by creating, maintaining, and enforcing standards/procedures for data management Fulfills ad-hoc requests from staff (e.g. scheduling reporting, changes to metrics, views, and updates to visualizations) Leads investigations (root cause analysis) and resolution of systems problems Maintains and improves data pipelines, queries, master datasets, and dashboards Maintains and manages strict adherence to all deadlines including reporting deadlines and timely completeness of documentation Oversees and develops the interfaces and systems FHCHC uses to store, display, transfer and report data; including but not limited to coding for data extraction from multiple databases and server combinations Partners with members of staff to promote the effective use of shared data Performs other necessary duties as required by FHCHC to achieve the goal of providing high quality services Recommends solutions with key stakeholders when data issues occur that are likely to impact operations and business outcomes Supports teams and committees working on quality improvement projects Works effectively with all levels within the organization and establishes strong relationships at all levels of FHCHC and community connect organizations Works in collaboration with internal and external stakeholders; providers, directors, department managers, vendors and others, to identify and meet the continuous data and business intelligence requirements of the organization Qualifications Bachelor's degree in business, computer science, data science, engineering, information systems and 5 years' experience are required. The selected candidate will have: Ability to work independently, make decisions and provide training Competence in data quality and data governance with complex healthcare data sets Demonstrated ability to understand, analyze, document, explain business processes and the data behind them Excellent data analysis and data management skills Exceptional communication, interpersonal, organizational and attention to detail skills Experience with a variety of software and online platforms (e.g. Adobe, Dropbox Sign, FileZilla, Power BI, Electronic Handbook, 340B ESP, Value Set Authority) Experience with data visualizations, demonstrating correlations, trends, forecast, etc. (e.g. Advanced Excel, Power BI, Tableau) Experience working with Electronic Health Records (EHR), population health software, medical claims, and other healthcare data and regulations Experience writing well-formed SQL queries for data reporting, as well as other data management tools (e.g. SQL Server, Tableau, Power BI, Advanced Excel) Must be flexible and adaptable to change in a fast-paced environment Superior skills in follow-through, self-directed work and independent problem solving Experience with Federally Qualified Health Centers and Uniform Data System (UDS), and with the Epic EHR system and familiarity with software engineering and coding languages (e.g. HTML, Python, R, C#, cloud software) in addition to SQL, is highly desirable. American with Disabilities Requirements: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis. Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Powered by JazzHR 9quRl9stiw

Fair Haven Community Health Care For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care. Job purpose Responsible for providing behavioral (BH) health care to children and adolescents in an integrated community health clinic. Will provide evaluation, diagnosis, and treatment to children and their families. Will provide treatment including individual, and/or group therapy and brief substance abuse counseling for children and adolescents, and/or family therapy for families, at FHCHC, or will provide appropriate referrals to other community child and adolescent BH providers. Duties and responsibilities The Child/Adolescent Behavioral Health Clinician for Integrated Care is a liaison to pediatricians in a preeminent academic medical center. Typical duties include but are not limited to: Facilitate warm handoffs to pediatricians Provide mental and BH treatment to children and adolescents in an integrated community healthcare clinic Evaluate and diagnose mental, emotional, developmental and behavioral difficulties in children, as well as family dysfunction based on clinical standards of practice Work in close partnership with the primary care clinical teams Conduct patient screening using standardized tools Formulate treatment plans and reviews Provide treatment, including individual, group, and/or family therapy, and some substance abuse counseling when necessary Provide acute triage services to the primary care clinical teams Report to DCF when necessary if neglect or abuse is suspected Provide clinical services that are strength based and client centered to children and their families. Coordinate with other clinical and social service providers, care coordinators, and patient navigators Document all aspects of clinical care in the EHR and in a timely manner Participate in professional activities such as: continuing education activities, clinical conferences, meetings with representatives of community groups when required to do so Ensure patient confidentiality at all times Perform other necessary duties as required by FHCHC to achieve the goal of providing high quality health care Qualifications Master's degree (M.A., M.F.T., M.S.W.) required. Must have an independent license in the state of CT i.e., LMFT, LPC, LCSW, or an associate license LPCA, MFTA, LMSW or Psychologist (PhD or PsyD). One year of behavioral health experience, and oral and written fluency in both Spanish and English required. The successful candidate will have: Experience working with children, adolescents, and families impacted by ASD or other developmental disabilities is preferred. Strong understanding of autism and its impact on development, as well as the ability to adapt therapy methods to individual needs. Training, knowledge and ability to independently carry out all the above duties Experience in providing clinical services to children and adolescents Strong knowledge base of medical terminology/procedures for work in an integrated healthcare clinic desired Previous experience in health care setting, ideally in an integrated outpatient setting desired Ability to work in a high energy, fast paced environment and maintain a professional demeanor and attitude Excellent interpersonal and communication skills with patients, their families, internal and external staff American with Disabilities Requirements: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis. Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Fair Haven Community Health Care For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care. Job purpose Working collaboratively within a healthcare team, the Medical Template Specialist specializes in comprehensive support across all aspects of scheduling at FHCHC by designing, developing and maintaining templates. This role involves creating, optimizing, and maintaining scheduling templates that streamline appointment management, improve patient flow, and support efficient operations. Duties and responsibilities Reporting to the Practice Manager, the Medical Template Specialist develops and designs scheduling templates tailored to meet organizational and departmental needs. Typical duties include but are not limited to: Collaborating closely with medical clinicians to understand their scheduling requirements and transform them into efficient, user-friendly templates. Customizing existing templates to meet the specific needs of different departments or individual clinicians. Optimizing templates to improve usability, efficiency, and alignment with best scheduling practices. Conducting comprehensive testing of templates to ensure accurate functionality in appointment scheduling and adherence to optimal utilization standards. Troubleshooting issues and making necessary adjustments to enhance template performance and user experience, working in coordination with the practice management vendor (Epic) under supervisor guidance. Supporting and maintaining scheduling systems within the practice management software (Epic), including managing provider call-outs and facilitating patient rescheduling as necessary. Communicating effectively with patients, handling tasks such as outgoing phone calls, sending letters or electronic communications, and providing appointment-related information. Recording appointment-related documentation accurately in electronic medical records, ensuring precise registration updates. Rotating through evening and weekend shifts to ensure continuous departmental coverage and acting as backup for the Call Center Appointment Specialist. Attending scheduled departmental meetings and fulfilling additional duties and projects as required. Qualifications High School diploma or GED along with demonstrated expertise in medical scheduling or healthcare administration is required. Bilingual in English and Spanish is also required. Thorough knowledge of medical scheduling procedures and optimal methods and proficiency in scheduling software and tools, familiarity with the Epic platform, excellent interpersonal skills, and professional phone etiquette are necessary. Strong data entry and computer skills, as well as proficiency in oral and written English, are essential requirements for the role. Direct Reports None American with Disabilities Requirements: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis. Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Job Description We are seeking a Care Coordinator to join our dynamic team! Job purpose The Care Coordinator is a vital member of the interdisciplinary patient care team. This role provides patient navigation and facilitates access to care, based on EHR data and referrals from clinical teams. The Care Coordinator identifies any barriers that may impact a patients access to health care, and will link them to appropriate services. Duties and responsibilities Reporting to the Care Coordination Program Manager, the Care Coordinator's role will involve in-person visits with patients and families as well as telephonic visits. Patients who have been identified as needing additional support services to navigate the healthcare system and access community resources, , high utilizers of acute care or hospital services, or otherwise high-needs/high-cost patients, will comprise the panel of patients the Care Coordinator will address through measurable efforts to improve health and adherence/access to health care. Primary responsibilities include but are not limited to: Outreach to patient populations based on gaps-in-care reports or other reports that have identified vulnerable patients and families Conduct needs assessments at least yearly using a validated screening instrument on all patients with whom the Care Coordinator interacts Develop and evaluate shared plans of care Link patients with barriers to community resources Assist with and follow-up on the successful completion of health maintenance items (e.g. lab testing, annual visits) and chronic disease management (e.g. routine diabetic or asthmatic care) Conduct home visits as needed Identify barriers to care impacting patients' abilities to adhere to treatments Assist patients with insurance enrollment, or other patient assistance programs Work collaboratively with clinical teams to meet the need of complex, high-cost patients Attend relevant trainings as required and assigned Document client referrals, encounters, and services in the EPIC electronic health record and communicate securely with other team members and clinicians Maintain strict adherence to all deadlines including report deadlines and timely completeness of documentation Qualifications Associates Degree in a health-related field and/or relevant years of experience is required, Bachelor's degree preferred, a valid CT driver's license and/or access to reliable transportation is also required. Experience in Care Coordination; working with teams; using EPIC electronic health record highly preferred. The successful candidate will have excellent computer skills including word processing and data entry required and the ability to work independently. Bilingual in English and Spanish is highly desirable. What we offer: Major medical, dental and vision Voluntary benefits (AFLAC plan, STD, LTD & Life Insurance) Paid Holidays Generous Paid Time Off (PTO) Tuition reimbursement And much more… About Fair Haven Community Health Care For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care. American with Disabilities Requirements: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis. Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Powered by JazzHR K24QriHCmm