Job DescriptionBenefits:
Bonus based on performance
Employee discounts
Free uniforms
Health insurance
Paid time off
Signing bonus
Thank you for your interest in our Hotel Front Desk associate position. Signing Bonus offered up to $250.00. Please inquire during interview.
The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Resolve guest complaints, ensuring guest satisfaction.
Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Resolve guest complaints, ensuring guest satisfaction.
Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
Obtain assigned bank and ensure accuracy of contracted monies.
Keep bank secure at all times.
Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
Process all guest check-ins.
Verify registration card information with the guest.
Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
Once in a while you may have to assist a guest and transport their luggage to the room.
Handle overbooked or walked in guests.
Accept and record wake-up call requests.
Monitor, send and distribute guest faxes.
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
Resolve discrepancies on the room status report with Housekeeping.
Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
Process all check-outs.
Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.
EDUCATION AND EXPERIENCE:
Bachelors Degree in Business Management, Hospitality, or related field or equivalent years of work experience preferred
Experience: 2 Years of Marriott Hotel Experience preferred
Previous experience as a hotel front desk associate is required.
DRUG/BACKGROUND CHECKS: All offers of employment may be conditioned on receipt of a background check report and/or drug screen.
$25k-31k yearly est. 29d ago
Looking for a job?
Let Zippia find it for you.
Night Auditor - Part Time
Fairfield Inn By Marriott Athens, Oh 4.1
Night auditor job at Fairfield Inn
Job Description
Job Title: NightAuditor
Reports To: General Manager
FLSA Status: Non-Exempt
Summary: The NightAuditor is responsible for checking guests into the hotel while reconciling the previous day's business.
Essential Duties and Responsibilities:
Processes guest check-in and check-out in a hospitable and friendly manner
Provides good customer service
Enforces and executes all cash handling, check, and credit policies in order to accurately balance transactions, charges and payments, and guest billing
Delivers all guest messages, mail, and packages in a timely manner
Maintains accurate guest and room status information by completing thorough reviews as assigned
Operates front desk equipment including but not limited to: switchboard and PMS
Maintains consistent communication especially with all departments
Completes necessary shift paperwork and ensures accuracy on: shift checklist, log book, courtesy call back log, and all other forms or checklists assigned.
Verifies credit cards for authorization using electronic acceptance methods
Closes guest accounts at time of check out and assures satisfaction
Research's and attempts to resolve problem within established guidelines
Completes the reservation process for both guest rooms and meeting rooms ensuring the correct rate from the Property Management System is provided
Performs an average score of at least 5 on two test calls per calendar year
Completes coaching calls as required
Assists with cleaning up the lobby and setting up and monitoring the breakfast bar
Processes all PMS reports to close and reconcile the previous day's business
Submits the Drift Report to the corporate office
Operates the laundry as directed
Completes a minimum of 2 Internet sales leads per week instructed by the General Manager
Performs all other duties as may be assigned
Competencies:
Customer Service - Manages difficult or emotional client and employee situations; Responds promptly to client and employee needs; Solicits client feedback to improve service; Responds to requests for service and assistance; Meet commitments.
Safety - The employee is safety conscious about the work environment and equipment. The work area is free of debris to prevent trip and slip hazards. All products and equipment are stored in its proper location. All safety guards and other safety devices are in its proper location, are functional, and utilized effectively on a consistent basis. Standard operating procedures, safety work rules and good general manufacturing practices are followed on a daily basis.
Communication: Ability to read, analyze, and interpret documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to interact clearly and effectively, in both written and oral communication, with supervisor, clients, staff, vendors, etc.
Computer Skills: General computer knowledge including but not limited to: Excel, Word, Microsoft Outlook, Access database, Adobe, and Internet Explorer. Website training a plus.
Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure.
Time Management - Prioritizes work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.
Qualifications:
Education and/or Experience: High School Diploma (or GED or High School Equivalence Certificate) preferred.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job requires the employee to regularly talk or hear and frequently to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to sit, stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, far vision, color vision, peripheral vision, depth perception, ability to adjust focus, climbing stairs, grasping, and pushing/pulling.
$24k-29k yearly est. 21d ago
Night Auditor
Drury Hotels 4.4
Sharonville, OH jobs
Property Location:
2265 East Sharon Road - Sharonville, Ohio 45241-1870You belong at Drury Hotels.
Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.
WHAT YOU CAN EXPECT FROM US
So. Much. More.
Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.
Incentives -
Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results
Work-life-balance
- Flexible scheduling, paid time off, hotel discounts and free room nights
Career growth -
Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
Health and well-being -
Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
Retirement -
Company-matched 401(k)
Award-winning
- Ranked among Newsweek's America's Greatest Workplaces 2025
BASIC FUNCTION & JOB DUTIES:
Performs all front desk related functions including but not limited to checking guests in/out, promoting sales related programs, maintaining guest records, cash handling, etc. Responsible for auditing the previous day's receipts to verify and balance entries, runs reports and verifies accuracy of information. May also assist with set up of breakfast. May include food preparation, set up, service and/or cleaning. Only team member on property for the majority of the work shift and must be willing to and have the ability to work alone. Responsible for guest safety and security during overnight hours.
Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner. Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests.
GENERAL KNOWLEDGE, SKILL AND ABILITY:
Requires ability to take written and verbal direction and speak English clearly and read English. Requires ability to relate to the public in a warm, friendly manner in providing a hospitable environment. Requires ability to give attention to detail and to handle multiple tasks simultaneously and efficiently.
Requires thorough knowledge of Drury Hotels' policies and procedures, for guest services. Requires ability to handle money, make change and utilize office machines in the normal day-to-day activities. Maintains the front desk lobby area in a clean and organized manner. Complies with hotel's safety and security rules and instructions in performing work efficiently while protecting self, team members, guests and the hotel. Must be willing to and have the ability to work alone as scheduled. At some locations, may be the only team member on property during work shift.
Rise. Shine. Work Happy.Hiring Immediately!
At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine.
At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That's the Drury Way. Our 6,100+ team members work together-across 150 hotels in 30 states-to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide. EOE
Explore Our Culture
Drury Hotels is an equal opportunity /affirmative action employer. If you require an accommodation in order to view or apply to open positions or for any other part of the application or employment process, please call ************ or email **************************.
$24k-28k yearly est. Easy Apply 60d+ ago
Night Auditor
Drury Hotels 4.4
Sharonville, OH jobs
Property Location:
2265 East Sharon Road - Sharonville, Ohio 45241-1870You belong at Drury Hotels.
Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.
WHAT YOU CAN EXPECT FROM US
So. Much. More.
Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.
Incentives -
Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results
Work-life-balance
- Flexible scheduling, paid time off, hotel discounts and free room nights
Career growth -
Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
Health and well-being -
Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
Retirement -
Company-matched 401(k)
Award-winning
- Ranked among Newsweek's America's Greatest Workplaces 2025
BASIC FUNCTION & JOB DUTIES:
Performs all front desk related functions including but not limited to checking guests in/out, promoting sales related programs, maintaining guest records, cash handling, etc. Responsible for auditing the previous day's receipts to verify and balance entries, runs reports and verifies accuracy of information. May also assist with set up of breakfast. May include food preparation, set up, service and/or cleaning. Only team member on property for the majority of the work shift and must be willing to and have the ability to work alone. Responsible for guest safety and security during overnight hours.
Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner. Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests.
GENERAL KNOWLEDGE, SKILL AND ABILITY:
Requires ability to take written and verbal direction and speak English clearly and read English. Requires ability to relate to the public in a warm, friendly manner in providing a hospitable environment. Requires ability to give attention to detail and to handle multiple tasks simultaneously and efficiently.
Requires thorough knowledge of Drury Hotels' policies and procedures, for guest services. Requires ability to handle money, make change and utilize office machines in the normal day-to-day activities. Maintains the front desk lobby area in a clean and organized manner. Complies with hotel's safety and security rules and instructions in performing work efficiently while protecting self, team members, guests and the hotel. Must be willing to and have the ability to work alone as scheduled. At some locations, may be the only team member on property during work shift.
Rise. Shine. Work Happy.Hiring Immediately!
$24k-28k yearly est. Auto-Apply 60d+ ago
Night Auditor
Drury Hotels 4.4
Dayton, OH jobs
Property Location:
6616 Miller Lane - Dayton, Ohio 45414You belong at Drury Hotels.
Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.
WHAT YOU CAN EXPECT FROM US
So. Much. More.
Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.
Incentives -
Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results
Work-life-balance
- Flexible scheduling, paid time off, hotel discounts and free room nights
Career growth -
Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
Health and well-being -
Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
Retirement -
Company-matched 401(k)
Award-winning
- Ranked among Newsweek's America's Greatest Workplaces 2025
BASIC FUNCTION & JOB DUTIES:
Performs all front desk related functions including but not limited to checking guests in/out, promoting sales related programs, maintaining guest records, cash handling, etc. Responsible for auditing the previous day's receipts to verify and balance entries, runs reports and verifies accuracy of information. May also assist with set up of breakfast. May include food preparation, set up, service and/or cleaning. Only team member on property for the majority of the work shift and must be willing to and have the ability to work alone. Responsible for guest safety and security during overnight hours.
Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner. Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests.
GENERAL KNOWLEDGE, SKILL AND ABILITY:
Requires ability to take written and verbal direction and speak English clearly and read English. Requires ability to relate to the public in a warm, friendly manner in providing a hospitable environment. Requires ability to give attention to detail and to handle multiple tasks simultaneously and efficiently.
Requires thorough knowledge of Drury Hotels' policies and procedures, for guest services. Requires ability to handle money, make change and utilize office machines in the normal day-to-day activities. Maintains the front desk lobby area in a clean and organized manner. Complies with hotel's safety and security rules and instructions in performing work efficiently while protecting self, team members, guests and the hotel. Must be willing to and have the ability to work alone as scheduled. At some locations, may be the only team member on property during work shift.
Rise. Shine. Work Happy.Hiring Immediately!
At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine.
At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That's the Drury Way. Our 6,100+ team members work together-across 150 hotels in 30 states-to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide. EOE
Explore Our Culture
Drury Hotels is an equal opportunity /affirmative action employer. If you require an accommodation in order to view or apply to open positions or for any other part of the application or employment process, please call ************ or email **************************.
$24k-29k yearly est. Easy Apply 26d ago
Night Auditor
Drury Hotels 4.4
Dayton, OH jobs
Property Location:
6616 Miller Lane - Dayton, Ohio 45414You belong at Drury Hotels.
Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.
WHAT YOU CAN EXPECT FROM US
So. Much. More.
Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.
Incentives -
Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results
Work-life-balance
- Flexible scheduling, paid time off, hotel discounts and free room nights
Career growth -
Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
Health and well-being -
Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
Retirement -
Company-matched 401(k)
Award-winning
- Ranked among Newsweek's America's Greatest Workplaces 2025
BASIC FUNCTION & JOB DUTIES:
Performs all front desk related functions including but not limited to checking guests in/out, promoting sales related programs, maintaining guest records, cash handling, etc. Responsible for auditing the previous day's receipts to verify and balance entries, runs reports and verifies accuracy of information. May also assist with set up of breakfast. May include food preparation, set up, service and/or cleaning. Only team member on property for the majority of the work shift and must be willing to and have the ability to work alone. Responsible for guest safety and security during overnight hours.
Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner. Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests.
GENERAL KNOWLEDGE, SKILL AND ABILITY:
Requires ability to take written and verbal direction and speak English clearly and read English. Requires ability to relate to the public in a warm, friendly manner in providing a hospitable environment. Requires ability to give attention to detail and to handle multiple tasks simultaneously and efficiently.
Requires thorough knowledge of Drury Hotels' policies and procedures, for guest services. Requires ability to handle money, make change and utilize office machines in the normal day-to-day activities. Maintains the front desk lobby area in a clean and organized manner. Complies with hotel's safety and security rules and instructions in performing work efficiently while protecting self, team members, guests and the hotel. Must be willing to and have the ability to work alone as scheduled. At some locations, may be the only team member on property during work shift.
Rise. Shine. Work Happy.Hiring Immediately!
$24k-29k yearly est. Auto-Apply 27d ago
Night Auditor
Holiday Inn Express Westlake 4.1
Westlake, OH jobs
The NightAuditor is responsible for overseeing the nightly operations of the front desk, ensuring that all financial transactions and reports are accurately completed and prepared for the next day's operations. The primary focus of this role is to reconcile the day's financial activities, manage guest services during the overnight shift, Manager on duty coverage and provide exceptional guest experiences.
Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Perform the duties of a front desk agent, including guest check-in/check-out, reservation handling, and responding to guest inquiries.
Reconcile all daily front desk agents' work, ensuring accuracy in the daily accounting processes.
Run the trial balance to post rooms and close the day, preparing and distributing next-day reports for the Front Office, Housekeeping, Sales, and Executive Office as required.
Provide exceptional guest service by greeting and welcoming guests, handling guest complaints promptly, and ensuring a positive guest experience.
Handle financial transactions such as accepting payments, maintaining a house bank, and preparing accurate receipt reports.
Issue and control access to safety deposit boxes, and post miscellaneous charges as requested.
Respond to and resolve guest complaints efficiently and courteously.
Answer telephones promptly and handle reservations, check-ins, and check-outs with accuracy and efficiency.
Operate or assist with any necessary transportation arrangements in a timely and courteous manner.
Assist guests with luggage and be knowledgeable about local area attractions and hotel services.
Manage messages, wake-up calls, mail, and faxes properly, ensuring prompt and accurate service.
Adhere to applicable company Standard Operating Procedures (SOPs) to maintain consistency and compliance.
Effectively utilize the Property Management System and Electronic Key Equipment.
Maintain a clean and orderly work area, respond promptly to FOM or MOD requests.
Maintain open lines of communication with all departments, sharing pertinent information as needed.
Be self-motivated and use time wisely, responding positively to new ideas and feedback.
Demonstrate proper selling techniques during the reservation and walk-in process, actively seeking opportunities to upsell and increase revenue.
Complete shift closing accurately, obtaining appropriate approval signatures and authorization codes.
Associates may be required to work varying schedules, including nights, weekends, and holidays, based on business needs.
Full compliance with company rules and regulations is required for the safe and effective operation of the hotel facilities. Violations may result in disciplinary action, up to and including termination.
Qualifications: Education:
High school diploma or equivalent required.
Experience: One to two years in an accounting or front office position preferred.
Strong communication skills, both verbal and written.
Extensive knowledge of the hotel, its services, and local area attractions.
Ability to maintain professionalism and handle sensitive information confidentially.
Ability to sit at a desk for up to 8 hours per day, with walking and standing required for the remainder of the shift.
Must be able to lift up to 15 lbs on occasion and perform tasks that involve repetitive motions, bending, and climbing.
$24k-29k yearly est. Auto-Apply 60d+ ago
Residence Inn by Marriott - Night Auditor
Residence Inn Union Centre 3.8
Olde West Chester, OH jobs
Job DescriptionPay is negotiable with Marriott experience! Starting at $16.50/hr.Perks
Competitive pay, Comprehensive benefit packages, Hotel room discounts available around the globe, Professional development and advancement opportunities
Hotel and hospitality professionals, are ready to apply your expertise to a rewarding career with a global industry leader? Join our team at the Residence Inn by Marriott Cincinnati West Chester. Due to our continued growth, we are currently seeking experienced and dependable candidates just like you to serve as Hotel NightAuditors.
In this overnight role, you will balance daily charges and receipts, and generate corresponding reports. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Contact us today - we're waiting to hear from you!
Job Responsibilities
As a Hotel NightAuditor, you will balance all daily room and market work on a nightly basis, posting and balancing charges, and settlements in a timely and efficient manner. You will also be accountable for maintaining files and resetting the systems for the next day's operations.
Your specific duties in this role will include:
Preparing daily revenue report data.
Running audit reports/journals from the mainframe and the system for automated credit cards
Making corrections, and adjustments, and handling any computer problems that might occur during your shift
Making computer entries on revenue/expenses/allowance to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary
Checking all figures, postings, and documents for accuracy
Controlling and securing cash, and cash equivalents for property according to cash handling policy and procedures
Organizing, securing, and maintaining all files and records in accordance with document retention and confidentiality policies and procedures
Preparing, maintaining, and distributing statistical, financial, accounting, auditing, or payroll reports and tables
Auditing statistical, financial, accounting, auditing, or payroll reports and tables
Auditing, and reconciling all revenue postings
Job Requirements
We are looking for a Hotel NightAuditor with a strong work ethic, and strong bookkeeping and accounting skills. You should be highly organized, and detail-oriented with solid time-management and prioritization skills. It is also important that you have excellent communication and interpersonal skills.
Specific qualifications for the role include:
High school diploma or GED
1 year experience in a similar size operation required; hotel experience, preferred.
Knowledge of accounting operations to include all aspects such as accounts receivable, accounts payable, etc.
Ability to access and accurately input information using a moderately complex computer
$16.5 hourly 20d ago
Guest Service Agent
Drury Hotels 4.4
Columbus, OH jobs
Pay starting at $17.00 per hour! B shift working 3pm to 11pm
Property Location:
88 East Nationwide Blvd. - Columbus, Ohio 43215You belong at Drury Hotels.
Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.
WHAT YOU CAN EXPECT FROM US
So. Much. More.
Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.
Incentives -
Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results
Work-life-balance
- Flexible scheduling, paid time off, hotel discounts and free room nights
Career growth -
Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
Health and well-being -
Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
Retirement -
Company-matched 401(k)
Award-winning
- Ranked among Newsweek's America's Greatest Workplaces 2025
BASIC FUNCTION:
Provides exceptional service to all guests and potential guests by assisting them in a friendly, efficient, courteous and professional manner. Performs all Front Desk related functions including but not limited to checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, problem resolution, etc. May also assist with set up breakfast and kickback which may include food preparation, set up, service and or cleaning after service. May be asked to perform duties of a Hot Breakfast Host / Hostess or Bartender when needed. Maintains a high standard of integrity, service and hospitality at all times to promote the Drury culture with customers and co-workers.
GENERAL KNOWLEDGE, SKILL AND ABILITY:
Requires ability to take written and verbal direction in English and speak English clearly. Requires the ability to relate to the public in a warm, friendly manner. Requires the ability to pay attention to detail and handle multiple tasks simultaneously. Requires thorough knowledge of Drury Hotel's policies and procedures. Requires the ability to handle money, make change, and utilize office machines in normal day to day activities. Must be willing to and have the ability to work alone as scheduled.
Rise. Shine. Work Happy.Hiring Immediately!
At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine.
At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That's the Drury Way. Our 6,100+ team members work together-across 150 hotels in 30 states-to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide. EOE
Explore Our Culture
Drury Hotels is an equal opportunity /affirmative action employer. If you require an accommodation in order to view or apply to open positions or for any other part of the application or employment process, please call ************ or email **************************.
$17 hourly Easy Apply 32d ago
Guest Service Agent
Drury Hotels 4.4
Columbus, OH jobs
Pay starting at $17.00 per hour! B shift working 3pm to 11pm
Property Location:
88 East Nationwide Blvd. - Columbus, Ohio 43215You belong at Drury Hotels.
Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.
WHAT YOU CAN EXPECT FROM US
So. Much. More.
Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.
Incentives -
Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results
Work-life-balance
- Flexible scheduling, paid time off, hotel discounts and free room nights
Career growth -
Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
Health and well-being -
Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
Retirement -
Company-matched 401(k)
Award-winning
- Ranked among Newsweek's America's Greatest Workplaces 2025
BASIC FUNCTION:
Provides exceptional service to all guests and potential guests by assisting them in a friendly, efficient, courteous and professional manner. Performs all Front Desk related functions including but not limited to checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, problem resolution, etc. May also assist with set up breakfast and kickback which may include food preparation, set up, service and or cleaning after service. May be asked to perform duties of a Hot Breakfast Host / Hostess or Bartender when needed. Maintains a high standard of integrity, service and hospitality at all times to promote the Drury culture with customers and co-workers.
GENERAL KNOWLEDGE, SKILL AND ABILITY:
Requires ability to take written and verbal direction in English and speak English clearly. Requires the ability to relate to the public in a warm, friendly manner. Requires the ability to pay attention to detail and handle multiple tasks simultaneously. Requires thorough knowledge of Drury Hotel's policies and procedures. Requires the ability to handle money, make change, and utilize office machines in normal day to day activities. Must be willing to and have the ability to work alone as scheduled.
Rise. Shine. Work Happy.Hiring Immediately!
$17 hourly Auto-Apply 33d ago
Residence Inn - Night Auditor
Residence Inn Union Centre 3.8
Beckett Ridge, OH jobs
Pay is negotiable with Marriott experience! Starting at $16.50/hr. Perks
Competitive pay, Comprehensive benefit packages, Hotel room discounts available around the globe, Professional development and advancement opportunities
Hotel and hospitality professionals, are ready to apply your expertise to a rewarding career with a global industry leader? Join our team at the Residence Inn by Marriott Cincinnati West Chester. Due to our continued growth, we are currently seeking experienced and dependable candidates just like you to serve as Hotel NightAuditors.
In this overnight role, you will balance daily charges and receipts, and generate corresponding reports. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Contact us today - we're waiting to hear from you!
Job Responsibilities
As a Hotel NightAuditor, you will balance all daily room and market work on a nightly basis, posting and balancing charges, and settlements in a timely and efficient manner. You will also be accountable for maintaining files and resetting the systems for the next day's operations.
Your specific duties in this role will include:
Preparing daily revenue report data.
Running audit reports/journals from the mainframe and the system for automated credit cards
Making corrections, and adjustments, and handling any computer problems that might occur during your shift
Making computer entries on revenue/expenses/allowance to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary
Checking all figures, postings, and documents for accuracy
Controlling and securing cash, and cash equivalents for property according to cash handling policy and procedures
Organizing, securing, and maintaining all files and records in accordance with document retention and confidentiality policies and procedures
Preparing, maintaining, and distributing statistical, financial, accounting, auditing, or payroll reports and tables
Auditing statistical, financial, accounting, auditing, or payroll reports and tables
Auditing, and reconciling all revenue postings
Job Requirements
We are looking for a Hotel NightAuditor with a strong work ethic, and strong bookkeeping and accounting skills. You should be highly organized, and detail-oriented with solid time-management and prioritization skills. It is also important that you have excellent communication and interpersonal skills.
Specific qualifications for the role include:
High school diploma or GED
1 year experience in a similar size operation required; hotel experience, preferred.
Knowledge of accounting operations to include all aspects such as accounts receivable, accounts payable, etc.
Ability to access and accurately input information using a moderately complex computer
$16.5 hourly 60d+ ago
Front Office Agent
Hyatt Hotels Corp 4.6
Cleveland, OH jobs
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Hyatt as a Front Office Associate. If you have worked at other Hotels as a front desk clerk or you have an interest in hotel clerk jobs, we'd love to hear from you!
Click here to spend a 'day in the life' of a hospitality professional at a full-service hotel via our virtual reality experience.
$29k-35k yearly est. 45d ago
Guest Service Agent
Drury Hotels 4.4
Dublin, OH jobs
Property Location:
6170 Parkcenter Circle - Dublin, Ohio 43017-3583You belong at Drury Hotels.
Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.
WHAT YOU CAN EXPECT FROM US
So. Much. More.
Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.
Incentives -
Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results
Work-life-balance
- Flexible scheduling, paid time off, hotel discounts and free room nights
Career growth -
Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
Health and well-being -
Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
Retirement -
Company-matched 401(k)
Award-winning
- Ranked among Newsweek's America's Greatest Workplaces 2025
What you will do:
Serve as the happy, helpful face of our hotel to guests entering and departing our front door.
Ensure exceptional, positive experiences for our diverse team members and guests.
Assist guests in a friendly, efficient, courteous, and professional manner.
Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.
What we expect of you:
With your can-do spirit and unique personality, you will shine at Drury Hotels.
We seek friendly, highly organized communicators and multitaskers with these qualifications.
Warm and friendly manner in relating to and interacting with the public
Demonstrated attention to detail while handling multiple tasks simultaneously
Familiarity with handling money, making change, and using office machines in day-to-day activities
Ability to speak and receive direction (written and verbal direction) in English
Willingness and ability to work alone as scheduled
Rise. Shine. Work Happy.Hiring Immediately!
At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine.
At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That's the Drury Way. Our 6,100+ team members work together-across 150 hotels in 30 states-to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide. EOE
Explore Our Culture
Drury Hotels is an equal opportunity /affirmative action employer. If you require an accommodation in order to view or apply to open positions or for any other part of the application or employment process, please call ************ or email **************************.
$22k-26k yearly est. Easy Apply 4d ago
Guest Service Agent
Drury Hotels 4.4
Dublin, OH jobs
Property Location:
6170 Parkcenter Circle - Dublin, Ohio 43017-3583You belong at Drury Hotels.
Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.
WHAT YOU CAN EXPECT FROM US
So. Much. More.
Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.
Incentives -
Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results
Work-life-balance
- Flexible scheduling, paid time off, hotel discounts and free room nights
Career growth -
Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
Health and well-being -
Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
Retirement -
Company-matched 401(k)
Award-winning
- Ranked among Newsweek's America's Greatest Workplaces 2025
What you will do:
Serve as the happy, helpful face of our hotel to guests entering and departing our front door.
Ensure exceptional, positive experiences for our diverse team members and guests.
Assist guests in a friendly, efficient, courteous, and professional manner.
Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.
What we expect of you:
With your can-do spirit and unique personality, you will shine at Drury Hotels.
We seek friendly, highly organized communicators and multitaskers with these qualifications.
Warm and friendly manner in relating to and interacting with the public
Demonstrated attention to detail while handling multiple tasks simultaneously
Familiarity with handling money, making change, and using office machines in day-to-day activities
Ability to speak and receive direction (written and verbal direction) in English
Willingness and ability to work alone as scheduled
Rise. Shine. Work Happy.Hiring Immediately!
$22k-26k yearly est. Auto-Apply 5d ago
Guest Service Agent
Drury Hotels 4.4
Grove City, OH jobs
Property Location:
4109 Parkway Centre Drive - Grove City, Ohio 43123You belong at Drury Hotels.
Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.
WHAT YOU CAN EXPECT FROM US
So. Much. More.
Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.
Incentives -
Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results
Work-life-balance
- Flexible scheduling, paid time off, hotel discounts and free room nights
Career growth -
Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
Health and well-being -
Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
Retirement -
Company-matched 401(k)
Award-winning
- Ranked among Newsweek's America's Greatest Workplaces 2025
What you will do:
Serve as the happy, helpful face of our hotel to guests entering and departing our front door.
Ensure exceptional, positive experiences for our diverse team members and guests.
Assist guests in a friendly, efficient, courteous, and professional manner.
Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.
What we expect of you:
With your can-do spirit and unique personality, you will shine at Drury Hotels.
We seek friendly, highly organized communicators and multitaskers with these qualifications.
Warm and friendly manner in relating to and interacting with the public
Demonstrated attention to detail while handling multiple tasks simultaneously
Familiarity with handling money, making change, and using office machines in day-to-day activities
Ability to speak and receive direction (written and verbal direction) in English
Willingness and ability to work alone as scheduled
Rise. Shine. Work Happy.Hiring Immediately!
At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine.
At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That's the Drury Way. Our 6,100+ team members work together-across 150 hotels in 30 states-to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide. EOE
Explore Our Culture
Drury Hotels is an equal opportunity /affirmative action employer. If you require an accommodation in order to view or apply to open positions or for any other part of the application or employment process, please call ************ or email **************************.
$22k-26k yearly est. Easy Apply 19d ago
Guest Service Agent
Drury Hotels 4.4
Grove City, OH jobs
Property Location:
4109 Parkway Centre Drive - Grove City, Ohio 43123You belong at Drury Hotels.
Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.
WHAT YOU CAN EXPECT FROM US
So. Much. More.
Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.
Incentives -
Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results
Work-life-balance
- Flexible scheduling, paid time off, hotel discounts and free room nights
Career growth -
Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
Health and well-being -
Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
Retirement -
Company-matched 401(k)
Award-winning
- Ranked among Newsweek's America's Greatest Workplaces 2025
What you will do:
Serve as the happy, helpful face of our hotel to guests entering and departing our front door.
Ensure exceptional, positive experiences for our diverse team members and guests.
Assist guests in a friendly, efficient, courteous, and professional manner.
Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.
What we expect of you:
With your can-do spirit and unique personality, you will shine at Drury Hotels.
We seek friendly, highly organized communicators and multitaskers with these qualifications.
Warm and friendly manner in relating to and interacting with the public
Demonstrated attention to detail while handling multiple tasks simultaneously
Familiarity with handling money, making change, and using office machines in day-to-day activities
Ability to speak and receive direction (written and verbal direction) in English
Willingness and ability to work alone as scheduled
Rise. Shine. Work Happy.Hiring Immediately!
$22k-26k yearly est. Auto-Apply 20d ago
Guest Service Agent
Drury Hotels 4.4
Marion, OH jobs
Pay is $16.36 per hour! Quarterly Bonus! Property Location: 2706 West DeYoung - Marion, Illinois 62959 You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.
WHAT YOU CAN EXPECT FROM US
So. Much. More.
Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.
* Incentives - Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results
* Work-life-balance - Flexible scheduling, paid time off, hotel discounts and free room nights
* Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
* Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
* Retirement - Company-matched 401(k)
* Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025
Drury Hotels strives to offer a competitive compensation at the market median, as well as a comprehensive benefits offering which includes paid time off. This role is eligible for a discretionary quarterly "+1 Service" bonus.
What you will do:
Serve as the happy, helpful face of our hotel to guests entering and departing our front door.
Ensure exceptional, positive experiences for our diverse team members and guests.
* Assist guests in a friendly, efficient, courteous, and professional manner.
* Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
* Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
* Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
* Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.
What we expect of you:
With your can-do spirit and unique personality, you will shine at Drury Hotels.
We seek friendly, highly organized communicators and multitaskers with these qualifications.
* Warm and friendly manner in relating to and interacting with the public
* Demonstrated attention to detail while handling multiple tasks simultaneously
* Familiarity with handling money, making change, and using office machines in day-to-day activities
* Ability to speak and receive direction (written and verbal direction) in English
* Willingness and ability to work alone as scheduled
Rise. Shine. Work Happy.
Hiring Immediately!
The pay range is:
$16.36 - $24.03
The starting wage may be above the minimum rate, based on relevant experience, skills, and education.
We will be accepting applications on an ongoing basis.
$16.4-24 hourly Auto-Apply 3d ago
Guest Service Agent
Drury Hotels 4.4
Mason, OH jobs
Property Location:
9956 Escort Drive - Mason, Ohio 45040You belong at Drury Hotels.
Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.
WHAT YOU CAN EXPECT FROM US
So. Much. More.
Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.
Incentives -
Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results
Work-life-balance
- Flexible scheduling, paid time off, hotel discounts and free room nights
Career growth -
Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
Health and well-being -
Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
Retirement -
Company-matched 401(k)
Award-winning
- Ranked among Newsweek's America's Greatest Workplaces 2025
What you will do:
Serve as the happy, helpful face of our hotel to guests entering and departing our front door.
Ensure exceptional, positive experiences for our diverse team members and guests.
Assist guests in a friendly, efficient, courteous, and professional manner.
Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.
What we expect of you:
With your can-do spirit and unique personality, you will shine at Drury Hotels.
We seek friendly, highly organized communicators and multitaskers with these qualifications.
Warm and friendly manner in relating to and interacting with the public
Demonstrated attention to detail while handling multiple tasks simultaneously
Familiarity with handling money, making change, and using office machines in day-to-day activities
Ability to speak and receive direction (written and verbal direction) in English
Willingness and ability to work alone as scheduled
Rise. Shine. Work Happy.Hiring Immediately!
At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine.
At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That's the Drury Way. Our 6,100+ team members work together-across 150 hotels in 30 states-to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide. EOE
Explore Our Culture
Drury Hotels is an equal opportunity /affirmative action employer. If you require an accommodation in order to view or apply to open positions or for any other part of the application or employment process, please call ************ or email **************************.
$22k-25k yearly est. Easy Apply 9d ago
Guest Service Agent
Drury Hotels 4.4
Mason, OH jobs
Property Location:
9956 Escort Drive - Mason, Ohio 45040You belong at Drury Hotels.
Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.
WHAT YOU CAN EXPECT FROM US
So. Much. More.
Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.
Incentives -
Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results
Work-life-balance
- Flexible scheduling, paid time off, hotel discounts and free room nights
Career growth -
Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
Health and well-being -
Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
Retirement -
Company-matched 401(k)
Award-winning
- Ranked among Newsweek's America's Greatest Workplaces 2025
What you will do:
Serve as the happy, helpful face of our hotel to guests entering and departing our front door.
Ensure exceptional, positive experiences for our diverse team members and guests.
Assist guests in a friendly, efficient, courteous, and professional manner.
Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.
What we expect of you:
With your can-do spirit and unique personality, you will shine at Drury Hotels.
We seek friendly, highly organized communicators and multitaskers with these qualifications.
Warm and friendly manner in relating to and interacting with the public
Demonstrated attention to detail while handling multiple tasks simultaneously
Familiarity with handling money, making change, and using office machines in day-to-day activities
Ability to speak and receive direction (written and verbal direction) in English
Willingness and ability to work alone as scheduled
Rise. Shine. Work Happy.Hiring Immediately!
$22k-25k yearly est. Auto-Apply 10d ago
Night Auditor - Part Time
Fairfield Inn 4.1
Night auditor job at Fairfield Inn
Job Title: NightAuditor
Reports To: General Manager
FLSA Status: Non-Exempt
Summary: The NightAuditor is responsible for checking guests into the hotel while reconciling the previous day's business.
Essential Duties and Responsibilities:
Processes guest check-in and check-out in a hospitable and friendly manner
Provides good customer service
Enforces and executes all cash handling, check, and credit policies in order to accurately balance transactions, charges and payments, and guest billing
Delivers all guest messages, mail, and packages in a timely manner
Maintains accurate guest and room status information by completing thorough reviews as assigned
Operates front desk equipment including but not limited to: switchboard and PMS
Maintains consistent communication especially with all departments
Completes necessary shift paperwork and ensures accuracy on: shift checklist, log book, courtesy call back log, and all other forms or checklists assigned.
Verifies credit cards for authorization using electronic acceptance methods
Closes guest accounts at time of check out and assures satisfaction
Research's and attempts to resolve problem within established guidelines
Completes the reservation process for both guest rooms and meeting rooms ensuring the correct rate from the Property Management System is provided
Performs an average score of at least 5 on two test calls per calendar year
Completes coaching calls as required
Assists with cleaning up the lobby and setting up and monitoring the breakfast bar
Processes all PMS reports to close and reconcile the previous day's business
Submits the Drift Report to the corporate office
Operates the laundry as directed
Completes a minimum of 2 Internet sales leads per week instructed by the General Manager
Performs all other duties as may be assigned
Competencies:
Customer Service - Manages difficult or emotional client and employee situations; Responds promptly to client and employee needs; Solicits client feedback to improve service; Responds to requests for service and assistance; Meet commitments.
Safety - The employee is safety conscious about the work environment and equipment. The work area is free of debris to prevent trip and slip hazards. All products and equipment are stored in its proper location. All safety guards and other safety devices are in its proper location, are functional, and utilized effectively on a consistent basis. Standard operating procedures, safety work rules and good general manufacturing practices are followed on a daily basis.
Communication: Ability to read, analyze, and interpret documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to interact clearly and effectively, in both written and oral communication, with supervisor, clients, staff, vendors, etc.
Computer Skills: General computer knowledge including but not limited to: Excel, Word, Microsoft Outlook, Access database, Adobe, and Internet Explorer. Website training a plus.
Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure.
Time Management - Prioritizes work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.
Qualifications:
Education and/or Experience: High School Diploma (or GED or High School Equivalence Certificate) preferred.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job requires the employee to regularly talk or hear and frequently to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to sit, stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, far vision, color vision, peripheral vision, depth perception, ability to adjust focus, climbing stairs, grasping, and pushing/pulling.