Call Center Representative jobs at Fallon Health - 86 jobs

Call Center Service Reps - Hybrid/Remote! Training! Benefits! Career Path!
Fallon Health 4.6
Call center representative job at Fallon Health
Fantastic Call Center Opportunities with training, career path advancement, great benefits, paid time off, heath insurance and more.. *The REMOTE work model can commence after approximately 8-9 weeks of on-site training in Worcester, MA. The Great Opportunity: It's an exciting time to join Fallon Health as we experience growth and expansion with new services and products. There are many great opportunities within our organization starting with joining our Member Services team. Member Services offers a very unique opportunity to interact with nearly every facet of the Fallon Health organization including our products, services, functions, and people. Among the most rewarding and fulfilling parts of working on this team is representing Fallon Health as the face of the organization; the single point of contact for our valued providers and members. Think of yourself as an Fallon brand and membership ambassador. As a representative of Fallon Health, you will be an advocate to members reaching out for support; providing this highly valued service fielding calls and constitutively troubleshooting inquiries, you will be solving their needs and concerns. In addition to the diverse responsibilities outlined below, a spot on this team also represents one of the best places to grow your career. With demonstrated initiative and strong performance, you will gain exposure across a multitude of functions and endless opportunities for advancement. Member Services has proven to be a launching pad of development that has translated into long term careers with advancement opportunities throughout the company in a number of different key area's such as; Sales and Marketing, Provider Relations, Care Services, Pharmacy and other functions of the operation. As a brand champion and valued member ambassador you will get extensive training and support through a skill based progression training program that includes a blended learning curriculum and personalized coaching plan. We are always looking for top talent in these roles so feel free to pass this along to friends, family and colleagues that you think qualify. Responsibilities Position Overview: The Member Services Representative is accountable for successfully addressing member and provider inquiries received through Fallon Health's 1-800 numbers, as well as providing direction on Plan policies, procedures, and benefits. Some key responsibilities include: Ownership for development of knowledge and skills, as training program provides material and framework for success. Ownership for customer satisfaction. Member Service Representatives are the primary liaison for our members to obtain the information or support they need As such, our representatives are expected to fully understand member/ provider needs, and within corporate/ department policies, take whatever action is necessary to fully satisfy the inquiry. Clear and concise documentation of call detail for tracking of member/ provider contacts. Identification and communication of trends that are indicative of enterprise service issues. Escalation of member/provider concerns and servicing issues. Appropriate execution of corporate and department policies/ practices. Qualifications High school diploma required, Bachelor's degree or advanced education desirable 2+ years professional work experience preferably in a customer facing inbound call-center setting. The ability to multitask and leverage strong typing skills and a high proficiency with MS Word, MS Excel and system data entry are essential tools for success in this role About Fallon Health: Founded in 1977, Fallon Health is a leading health care services organization that supports the diverse and changing needs of those we serve. In addition to offering innovative health insurance solutions and a variety of Medicaid and Medicare products, we excel in creating unique health care programs and services that provide coordinated, integrated care for seniors and individuals with complex health needs. Fallon has consistently ranked among the nation's top health plans, and is the only health plan in Massachusetts to have been awarded “Excellent” Accreditation by the National Committee for Quality Assurance for its HMO, Medicare Advantage and Medicaid products. For more information, visit ******************** Fallon Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Fallon Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #P03 Not Ready to Apply? Join our Talent Community now!
$36k-43k yearly est. Auto-Apply 15d ago

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Customer Support Representative
The Phoenix Group 4.8
New York, NY jobs
We are seeking a Workplace Experience team member to provide exceptional service and operational support across multiple areas of the office. This role plays a central part in creating a seamless and welcoming environment for employees and guests alike. Responsibilities span from front desk and meeting space coordination to travel support and urgent communication needs. What You'll Do Create a welcoming and polished experience for employees, clients, and guests. Deliver responsive, high-touch customer service in person, by phone, and through digital channels. Collaborate with teammates to share responsibilities and maintain seamless operations. Partner with other departments to direct inquiries and resolve issues efficiently. Serve as a local resource for workplace requests, ensuring smooth handling of needs ranging from logistics to event coordination. Basic troubleshooting experience. Your Background High school diploma or equivalent required. 3-5 years of experience in a similar environment (hospitality, reception, call center, facilities, or administrative support). Prior exposure to professional services or corporate environments a plus. Prior exposure to basic level technical support. The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.
$40k-51k yearly est. 1d ago
Customer Service Representative
The Phoenix Group 4.8
New York, NY jobs
We are seeking a Workplace Experience team member to provide exceptional service and operational support across multiple areas of the office. This role plays a central part in creating a seamless and welcoming environment for employees and guests alike. Responsibilities span from front desk and meeting space coordination to travel support and urgent communication needs. What You'll Do Create a welcoming and polished experience for employees, clients, and guests. Deliver responsive, high-touch customer service in person, by phone, and through digital channels. Collaborate with teammates to share responsibilities and maintain seamless operations. Partner with other departments to direct inquiries and resolve issues efficiently. Serve as a local resource for workplace requests, ensuring smooth handling of needs ranging from logistics to event coordination. Safeguard sensitive and confidential information with the highest level of discretion. What We're Looking For Strong verbal and written communication skills. A customer-first mindset, with the ability to handle requests thoughtfully and professionally. Initiative and sound judgment to manage situations independently when needed. Your Background High school diploma or equivalent required. 3-5 years of experience in a similar environment (hospitality, reception, call center, facilities, or administrative support). Prior exposure to professional services or corporate environments a plus. The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.
$31k-40k yearly est. 1d ago
BIA Customer Service Agent - Personal Lines - HYBRID
Arbella Insurance 4.6
Norwood, MA jobs
As a member of the Arbella Insurance Group, Bearingstar is one of the leading property and casualty insurance providers in Massachusetts and Connecticut writing over $100 million in premium. Bearingstar possesses a dynamic culture that has an independent agency feel along with the strength and resources of a large parent company. This allows us to offer competitive salaries, bonus above commission, excellent benefits, and great training and development programs. We are currently looking for motivated and self-driven individuals to join our team across the organization. We are currently searching for a Customer Service Agent in one of our Massachusetts locations. We have flexibility to add to staff in one of the following MA towns: Abington, Fall River, Methuen, Norwood or Taunton. The ideal candidate will have experience with Personal lines of Insurance and a MA Property and Casualty license is encouraged to perform this role. Additionally, after an initial in-house training for the first 90 days, this position can be hybrid work at home , with a few days in office and a couple of days at home each week The Customer Service Agent will act as the agency representative to our clients, fellow professionals, the public and the general business community. Provide counsel & advice on new and/or additional insurance needs, explaining coverages & types of policies. Identify risk exposures, qualifying potential prospects. Maintain an underwriting renewal review process and a marketing renewal review program for all policyholders. Act as the first line of contact in the reporting and assignment of claim information for designated policyholders. Resolve general customer inquiries. We offer a “home-town” insurance setting with all the benefits of a corporation including competitive salary plus commission and incentive opportunity, medical, dental, 401k and retirement plans, plus more. Experience within the Personal Lines insurance industry is a plus, and a Massachusetts Property & Casualty insurance license is strongly encouraged to perform this position. We offer training and support to obtain your license. Customer Service and Sales skills are a must. The ideal candidate will have excellent interpersonal, oral and written communication skills. We are looking for a self-starter who can work independently as well as being a team player. Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $57,500 ($29.00 an hour) - $64,350 ($33.00 an hour) based on a variety of factors including, but not limited to, relevant skills and experience. Our work schedule is 37.5 hours per week. In addition, you are eligible for a profit share bonus program, exceptional benefit and wellness programs, career development, flexible schedules and much more. Please note: The advertised pay range is not a guarantee or promise of a specific wage.
$57.5k yearly Auto-Apply 60d+ ago
Call Center Representative I
Metroplus Health Plan Inc. 4.7
New York, NY jobs
Department: CALL CENTER Job Type: Regular Employment Type: Full-Time Salary Range: $48,791.00 - $48,791.00 Empower. Unite. Care. MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day. About NYC Health + Hospitals MetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlusHealth's network includes over 27,000 primary care providers, specialists and participating clinics. For more than 40 years, MetroPlusHealth has been committed to building strong relationships with its members and providers. Position Overview Customer Service Representatives (CSRs) are responsible for providing comprehensive high-quality service to all customers. The primary responsibilities, include but are not limited to, answering customer calls, proactively working to resolve our members and providers questions and concerns, responding to and documenting all customer encounters, intaking complaints, conducting outreach and retention efforts, assisting with Primary Care Provider (PCP) selections and handling all provider inquiries related to eligibility, claims and authorizations. Work Shifts 9:00 A.M - 5:00 P.M Duties & Responsibilities * Strive for first call resolution, working to resolve member and provider issues as the point of contact * Utilize dual monitors and leverage computer-based resources to find answers to customer questions * Research and respond accurately to all customer inquiries related to eligibility, benefits/services, claims and authorizations. * Classify and record all customer encounters clearly and concisely. * Identify and escalate complex issues and provide follow-up/closure. * Identify and intake customer complaints capturing all pertinent information. * Assist members with PCP selection, as well as, locating providers and vendors within plan's network. * Verify and update member demographic information. * Process requests for member materials, such as ID cards, member guide, provider directory, etc. * Handle enrollment inquiries and generate sales leads. * Handle disenrollment requests and pro-actively conduct retention efforts. * Perform outreach related to New Member Orientation and PCP term/reassign projects. * Process premium payments. * All other duties and special projects as assign by the Director of Customer Service. * Ability to work between 8:00 AM and 6:00 PM Monday - Friday, and 9:00 AM-5:00 PM Saturday. * Training class (Paid): 9:00 AM-5:00 PM Monday-Friday. Minimum Qualifications * High School graduation or evidence of having satisfactory passed a High School Equivalency Program; and * Minimum 1 year experience in a call center environment; or * A satisfactory equivalent combination of education, training, and experience. * Managed care experience preferred. * Proven experience in providing excellent service to customers in various healthcare related areas, (i.e., insurance, doctor's office, medical clinics). * Poise under pressure when dealing with difficult situations and potentially upset customers. * Ability to work in a fast-paced environment while keeping a high attention to detail. Professional Competencies * Integrity and Trust * Customer Focus * Functional/Technical Skills * Written/Oral Communication Benefits NYC Health and Hospitals offers a competitive benefits package that includes: * Comprehensive Health Benefits for employees hired to work 20+ hrs. per week * Retirement Savings and Pension Plans * Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts * Loan Forgiveness Programs for eligible employees * College tuition discounts and professional development opportunities * College Savings Program * Union Benefits for eligible titles * Multiple employee discounts programs * Commuter Benefits Programs #LI-Hybrid #MHP50
$48.8k-48.8k yearly 60d+ ago
Call Center Representative I (Part Time)
Metroplus Health Plan Inc. 4.7
New York, NY jobs
Department: CALL CENTER Job Type: Regular Employment Type: Part-Time Work Arrangement: Remote Salary Range: $27,881.00 - $27,881.00 Call Center Representatives are responsible for providing comprehensive high-quality service to all customers. The primary responsibilities, include but are not limited to, answering customer calls, proactively working to resolve our members and providers questions and concerns, responding to and documenting all customer encounters, intaking complaints, conducting outreach and retention efforts, assisting with PCP selections and handling all provider inquiries related to eligibility, claims and authorizations. Scope of Role & Responsibilities * Strive for first call resolution, working to resolve member and provider issues as the point of contact. * Utilize dual monitors and leverage computer-based resources to find answers to customer questions. * Research and respond accurately to all customer inquiries related to eligibility, benefits/services, claims and authorizations. * Classify and record all customer encounters clearly and concisely. * Identify and escalate complex issues and provide follow-up/ closure. * Identify and intake customer complaints capturing all pertinent information. * Assist members with PCP selection, as well as, locating providers and vendors within Plan's network. * Verify and update member demographic information. * Process requests for member materials, such as ID cards, member guide, provider directory, etc. * Handle enrollment inquiries and generate sales leads. * Handle disenrollment requests and pro-actively conduct retention efforts. * Perform outreach related to New Member Orientation and PCP Term/ Resign projects. * Process premium payments. * All other duties and special projects as assigned by the Director of Call Center Operations. * Ability to work between 11:00AM and 3:00PM, Monday - Friday, or 11:00AM and 3:00PM, Tuesday - Saturday. * Training class (Paid): 9:00AM-5:00PM Monday-Friday Required Education, Training & Professional Experience * High School graduation or evidence of having satisfactory passed a High School Equivalency Program; and * Minimum 1 year experience in a call center environment or a satisfactory equivalent combination of education, training, and experience. * Proven experience in providing excellent service to customers in various healthcare related areas, (i.e., insurance, doctor's office, medical clinics) * Poise under pressure when dealing with difficult situations and potentially upset customers * Ability to work in a fast-paced environment while keeping a high attention to detail Professional Competencies * Integrity and Trust * Customer Focus * Functional/Technical skills * Written/Oral Communication #LI-Remote #MHP50
$27.9k-27.9k yearly 5d ago
Call Center Service Reps - Hybrid/Remote! Training! Benefits! Career Path!
Fallon Community Health Plan 4.6
Call center representative job at Fallon Health
Fantastic Call Center Opportunities with training, career path advancement, great benefits, paid time off, heath insurance and more.. * The REMOTE work model can commence after approximately 8-9 weeks of on-site training in Worcester, MA. The Great Opportunity: It's an exciting time to join Fallon Health as we experience growth and expansion with new services and products. There are many great opportunities within our organization starting with joining our Member Services team. Member Services offers a very unique opportunity to interact with nearly every facet of the Fallon Health organization including our products, services, functions, and people. Among the most rewarding and fulfilling parts of working on this team is representing Fallon Health as the face of the organization; the single point of contact for our valued providers and members. Think of yourself as an Fallon brand and membership ambassador. As a representative of Fallon Health, you will be an advocate to members reaching out for support; providing this highly valued service fielding calls and constitutively troubleshooting inquiries, you will be solving their needs and concerns. In addition to the diverse responsibilities outlined below, a spot on this team also represents one of the best places to grow your career. With demonstrated initiative and strong performance, you will gain exposure across a multitude of functions and endless opportunities for advancement. Member Services has proven to be a launching pad of development that has translated into long term careers with advancement opportunities throughout the company in a number of different key area's such as; Sales and Marketing, Provider Relations, Care Services, Pharmacy and other functions of the operation. As a brand champion and valued member ambassador you will get extensive training and support through a skill based progression training program that includes a blended learning curriculum and personalized coaching plan. We are always looking for top talent in these roles so feel free to pass this along to friends, family and colleagues that you think qualify. Responsibilities Position Overview: The Member Services Representative is accountable for successfully addressing member and provider inquiries received through Fallon Health's 1-800 numbers, as well as providing direction on Plan policies, procedures, and benefits. Some key responsibilities include: * Ownership for development of knowledge and skills, as training program provides material and framework for success. * Ownership for customer satisfaction. Member Service Representatives are the primary liaison for our members to obtain the information or support they need As such, our representatives are expected to fully understand member/ provider needs, and within corporate/ department policies, take whatever action is necessary to fully satisfy the inquiry. * Clear and concise documentation of call detail for tracking of member/ provider contacts. * Identification and communication of trends that are indicative of enterprise service issues. * Escalation of member/provider concerns and servicing issues. * Appropriate execution of corporate and department policies/ practices. Qualifications * High school diploma required, Bachelor's degree or advanced education desirable * 2+ years professional work experience preferably in a customer facing inbound call-center setting. * The ability to multitask and leverage strong typing skills and a high proficiency with MS Word, MS Excel and system data entry are essential tools for success in this role About Fallon Health: Founded in 1977, Fallon Health is a leading health care services organization that supports the diverse and changing needs of those we serve. In addition to offering innovative health insurance solutions and a variety of Medicaid and Medicare products, we excel in creating unique health care programs and services that provide coordinated, integrated care for seniors and individuals with complex health needs. Fallon has consistently ranked among the nation's top health plans, and is the only health plan in Massachusetts to have been awarded "Excellent" Accreditation by the National Committee for Quality Assurance for its HMO, Medicare Advantage and Medicaid products. For more information, visit ******************** Fallon Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Fallon Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #P03
$36k-43k yearly est. Auto-Apply 13d ago
Customer Service Representative (Hybrid)
NYCM Insurance 4.1
Sherburne, NY jobs
Hybrid Role: Two days/week in office, the remainder of the week from home. Training: Temporary training schedule Mon-Fri 8:30-5:00 for approximately 4 months. The training is also hybrid. Permanent schedule begins upon completion of training program. Market Range 3 / 40 hours per week / $39,300 - $58,951 Available schedules: 1. Sunday to Thursday 9:00am - 5:30pm 2. Tuesday to Saturday 9:00am - 5:30pm 3. Monday to Friday 9:30am - 6:00pm* *If your shift does not include working weekends, you will be placed on a weekend rotation. This will include a Saturday every 4-6 weeks for 4 hours. Benefits & Perks: Shift differential-10% on top of all your hours worked once you are working your required shift. Medical, Dental, Vision Insurance Mileage Reimbursement Paid Time Off Employee Education Programs with incentives Wellness Program with incentives 401K Defined Contribution Plan w/up to 8% match 12 Paid holidays year (flexible options for Customer Service Reps) Make-up time Fitness Center (Edmeston & Sherburne locations) Cafe (Edmeston location) Potential bonus based on company performance NYCM Insurance discount Yearly evaluations The Customer Service Representative (CSR) is often the first point of contact with NYCM. This is our opportunity to create lasting impressions through courtesy and professionalism. The CSR provides each customer a positive experience while making personal connections, delivering accurate information and striving for first call resolution. The CSR embraces our company culture with enthusiasm while thriving in a fast paced call center. It is our vision to build lasting relationships one customer at a time! Every interaction is an opportunity to touch someone's life. The smallest positive gesture can turn around the worst moments. Duties & Responsibilities: A Customer Service Representative is expected to handle an average of 5 phone calls/hour. Develop and maintain a vast knowledge and understanding of company processes and procedures within claims, accounts, underwriting, distribution and brand, in automobile, homeowner, mobile home, commercial, umbrella and all other lines of business that may apply. Respond, interact, and communicate as a highly skilled insurance professional with prompt, accurate information. Connect with the customers by utilizing active listening skills to understand the personality and needs of the caller. Clearly and accurately document all transactions and interactions in the company systems. Obtain and/or process policy changes or quotes as requested by insureds, agents, lending institutions, automobile dealerships, and all other customers as appropriate. Review cancelled insurance policies due to nonpayment for possible reinstatement. Communicate details on use of the NYCM web site, including MyAccount, Agent Lobby, and Mobile App. Complete telephone interviews. Assist teammates with questions or escalated calls. Assist with special projects, new procedures and/or enhancements to existing procedures as needed (monthly to quarterly). Assist with new hire training and/or interdepartmental shadowing. Other duties as assigned. Experience & Education: GED Experience in a service field Qualifications/Skills: High service orientation with positive outlook. Intermediate personal computer skills, including electronic mail, routine database activity, word processing. Knowledge and understanding of call center software. Excellent communication and listening skills. Ability to multi-task. Adaptability. Critical thinking skills. Attention to detail with ability to make quick and accurate decisions. Team oriented and the ability to work independently.
$35k-42k yearly est. 6d ago
Airport Customer Service Agent
GAT 3.8
Syracuse, NY jobs
GAT Airline Ground Support is seeking dynamic, capable, and dependable individuals to join our team of aviation professionals. You are just one step away from beginning your new career. Don't miss this great opportunity. Compensation & Benefits: Competitive pay starting at 17.25 per hour Flight Benefits Company-provided uniforms Daily pay options Paid training 401(k) matching Opportunities for career advancement into leadership roles and other positions within the company Position Overview: As a Customer Service Agent, you will serve as the first point of contact for passengers, playing a vital role in creating a positive airport experience. This position requires a professional demeanor, excellent communication skills, and the ability to work efficiently in a fast-paced environment with strict time constraints. You will be responsible for ticketing, checking in passengers, escorting them to and from the aircraft, and addressing any customer concerns or complaints. Proficiency in using computer systems and providing outstanding customer service is essential. This position may require you to work with multiple carriers and perform additional duties as assigned. Key Responsibilities: Greet and assist customers promptly, courteously, and professionally both in person and over the phone. Announce incoming and outbound flights clearly and accurately. Accurately process credit card and personal check transactions, ensuring all collections are properly accounted for and airline close-out procedures are followed. Accept and process checked baggage weighing up to 100 lbs. and place it on the appropriate conveyor belts for further handling. Operate jetways to ensure they are in the proper position prior to aircraft arrival, and assist with the safe opening, closing, and securing of aircraft doors. Utilize airline computer systems to provide accurate flight information, process ticketing and boarding documents, record lost or damaged baggage, and manage cargo tracking. Escort unaccompanied minors and disabled passengers throughout the airport as needed, ensuring their safety and comfort. Work independently, manage tasks without direct supervision, and consistently meet service standards. Display a professional and positive image, adhering to company grooming and uniform standards at all times. Perform other duties as assigned, which may include assisting with other carriers or tasks in response to operational needs. Requirements: Must be at least 18 years of age. Must have a high school diploma or equivalent (GED) Strong attention to detail and accuracy in handling transactions, baggage, and flight information. Must be able to read, speak, and understand the English language fluently. Ability to stand for extended periods (up to 4 hours at a time) and work in a physically demanding environment. Must possess excellent communication skills, with the ability to engage with passengers in a professional, friendly, and courteous manner in person and over the phone. Proficiency with entry-level computer systems and technology to manage flight information and process transactions. Ability to lift and move items weighing between 50-70 lbs. occasionally. Flexibility to work nights, weekends, and holidays as required by operational needs. Must pass an extensive post-offer, pre-employment background check, including fingerprinting and a criminal history record check as mandated by federal law. Must successfully complete and pass a pre-employment drug test. Equal Opportunity Employer Statement: GAT Airline Ground Support is an equal opportunity employer that makes hiring decisions based on business needs and the best-qualified candidates available. We do not discriminate in our hiring practices based on any protected category. Employment with GAT Airline Ground Support is contingent upon the successful completion of a drug screen, a clean driving record, a 10-year criminal history check, and proof of high school or GED completion.
$30k-37k yearly est. 45d ago
Airport Customer Service Agent
GAT 3.8
Albany, NY jobs
GAT Airline Ground Support is seeking dynamic, capable, and dependable individuals to join our team of aviation professionals. You are just one step away from beginning your new career. Don't miss this great opportunity. Compensation & Benefits: Competitive pay starting at $16.00 per hour Flight Benefits Company-provided uniforms Daily pay options Paid training 401(k) matching Opportunities for career advancement into leadership roles and other positions within the company Position Overview: As a Customer Service Agent, you will serve as the first point of contact for passengers, playing a vital role in creating a positive airport experience. This position requires a professional demeanor, excellent communication skills, and the ability to work efficiently in a fast-paced environment with strict time constraints. You will be responsible for ticketing, checking in passengers, escorting them to and from the aircraft, and addressing any customer concerns or complaints. Proficiency in using computer systems and providing outstanding customer service is essential. This position may require you to work with multiple carriers and perform additional duties as assigned. Key Responsibilities: Greet and assist customers promptly, courteously, and professionally both in person and over the phone. Announce incoming and outbound flights clearly and accurately. Accurately process credit card and personal check transactions, ensuring all collections are properly accounted for and airline close-out procedures are followed. Accept and process checked baggage weighing up to 100 lbs. and place it on the appropriate conveyor belts for further handling. Operate jetways to ensure they are in the proper position prior to aircraft arrival, and assist with the safe opening, closing, and securing of aircraft doors. Utilize airline computer systems to provide accurate flight information, process ticketing and boarding documents, record lost or damaged baggage, and manage cargo tracking. Escort unaccompanied minors and disabled passengers throughout the airport as needed, ensuring their safety and comfort. Work independently, manage tasks without direct supervision, and consistently meet service standards. Display a professional and positive image, adhering to company grooming and uniform standards at all times. Perform other duties as assigned, which may include assisting with other carriers or tasks in response to operational needs. Requirements: Must be at least 18 years of age. Must have a high school diploma or equivalent (GED) Strong attention to detail and accuracy in handling transactions, baggage, and flight information. Must be able to read, speak, and understand the English language fluently. Ability to stand for extended periods (up to 4 hours at a time) and work in a physically demanding environment. Must possess excellent communication skills, with the ability to engage with passengers in a professional, friendly, and courteous manner in person and over the phone. Proficiency with entry-level computer systems and technology to manage flight information and process transactions. Ability to lift and move items weighing between 50-70 lbs. occasionally. Flexibility to work nights, weekends, and holidays as required by operational needs. Must pass an extensive post-offer, pre-employment background check, including fingerprinting and a criminal history record check as mandated by federal law. Must successfully complete and pass a pre-employment drug test. Equal Opportunity Employer Statement: GAT Airline Ground Support is an equal opportunity employer that makes hiring decisions based on business needs and the best-qualified candidates available. We do not discriminate in our hiring practices based on any protected category. Employment with GAT Airline Ground Support is contingent upon the successful completion of a drug screen, a clean driving record, a 10-year criminal history check, and proof of high school or GED completion.
$16 hourly 15d ago
Airport Customer Service Agent
GAT 3.8
Ronkonkoma, NY jobs
As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee. Responsibilities: Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person. Must be able to announce both incoming and outbound flights. Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures. Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts. Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors. Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information. Able to stand and work in one location for up to four hours at a time. You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport. Work independently without direct supervision. Requirements: Must be at least 18 years of age Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail. Ability to read, speak, and understand the English language. Ability to stand for long periods of time Must possess good communication skills and a friendly, outgoing personality in person and via telephone. Possess entry-level computer skills Occasionally lift bags or items weighing between 50 and 70 pounds Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law Must be able to work nights, weekends, and holidays
$30k-37k yearly est. 15d ago
Service Account Representative
Boston Mutual Life Insurance Company 4.0
Canton, MA jobs
All Boston Mutual employees who interact with our policyholders, our producers and our BML associates embrace the principles of our brand and service philosophy. We are all brand ambassadors. Both our words and our behaviors matter. We share a common service philosophy and pride ourselves in living the BML brand promises every day, one interaction at a time. We do our best to: Demonstrate a desire to assist. Listen for understanding and respond empathetically. Explain things in a manner that is easy to understand. Be knowledgeable students of our business. Take full ownership to resolve questions and issues. Be professional, polite and courteous. Leave our customers and associates “better than where we found them.” The Service Account Representative is responsible for the successful onboarding of new customers and processing monthly remittances using a variety of processes while maintaining the highest levels of service professionalism in all they do. The Service Account Representative is expected to: Reconcile monthly list bills; process premium payments and other financial transactions, such as issuing refunds, reversing premiums, writing off small balances Perform checks and balances by identifying discrepancies to balance the accounts and resolution of problem situations. Provide customer service through written and verbal correspondence to internal/external stakeholders; recognize what needs to be done to meet complex stakeholder needs and demonstrate flexibility and responsiveness to meet those requirements. Process various mainframe transactions to change or correct policy records. Provide coaching and training for new hires and peers; collaborate to solve problems. Process returned mail and update addresses in mainframe system. Comply with privacy guidelines., company policies, and procedures. Perform other duties and/or projects as needed or required. JOB REQUIREMENTS AND QUALIFICATIONS Education: High School Diploma or GED required; Associates Degree preferred. Experience: Minimum of 2 years of equivalent business experience required. Insurance experience and/or knowledge preferred. 1+ years of experience in Customer Service preferred. Knowledge Requirements: Excellent written/verbal communication skills. Strong organizational skills that reflect ability to perform and prioritize a high volume of multiple tasks seamlessly with excellent attention to context, substance and detail while meeting goals and strict deadlines. Excellent interpersonal skills and the ability to effectively build and extend relationships. Experience using multiple system applications, managing electronic and physical documents, ensuring they are properly recorded in systems and stored appropriately. Excellent working knowledge of Microsoft Office Word and Excel. Certifications/Licensures: N/A ADDITIONAL INFORMATION Regular Working Conditions (Desk job with occasional walking, use of computer with hand and finger motions, close and distance vision, minimal noise level and no exposure to weather conditions) Prolonged Standing Frequent Walking or Stooping Heavy Equipment or Machinery Operation Heavy Lifting Increased Noise Level Exposure to Weather Conditions Travel Required “On Call” Hours Required Other Information:
$36k-43k yearly est. Auto-Apply 9d ago
Customer Service Representative of BestResponse Intensive Crisis Center
Bestself Behavioral Health 4.0
Buffalo, NY jobs
FLSA Status: Non-Exempt Pay rate: $18.00 Schedule: Full Time and Part Time Available.Day/Weekend Shift, Evening, Evening/Weekend, Overnight, and Overnight/Weekend Shifts Available We're proud to offer competitive differentials to reward your commitment and specialized skills: * Crisis Differential - Earn up to $2,500 annually * Shift Differential - Earn an additional $1.00/hour for shifts from 4PM-12AM, and $1.50/hour for shifts from 12AM-8AM * Language Differential - Bilingual? Let us know during the hiring process, you may be eligible to earn an extra $1.25/hour POSITION RESPONSIBILITIES * Greet all visitors that come to the office and notify appropriate staff of their arrival as applicable. * Manage and maintain the waiting room area, including cleanliness and sanitation. * Open and close the front office as needed. * Manage the consumer arrival and departure process by check- in, schedule and reschedule appointments. * Input and update consumer charts as needed or requested. * Update insurance information by sending an email to Insurance Verification Team. * Obtain paperwork for clients without insurance for sliding scale fee. * Request and obtain payments for services. * Performs filing, photocopying, general document creation, type letters, memos, and reports as needed. * Meets agency Key Performance Indicators. * Answer and route incoming phone calls. * Receive and distribute interoffice mail, incoming faxes, postal mail, and deliveries. * Monitor building cameras for unusual activity and report to supervisor as applicable. * Monitors incoming faxes daily and forwards/scans appropriately. * Completes registration and required paperwork for new consumers during same day access. * Obtain Release of Information (ROIs) paperwork yearly and as needed for clients. * Review and complete site specific reports on a regular scheduled basis. * Schedule all telehealth services and send links requesting telehealth payments to clients * Files and scans consumer documents into the EMR * Completes daily scheduled audits (check in/no shows) * Enter new clients & program participation into appropriate Electronic Medical Records Databases. * Manages client transportation needs including Medicaid Answering Services (MAS) system as applicable. * Prepare letters to request medical records and client authorizations and maintain a log of requests and record received per HIPAA compliance regulations. * Sends Primary Care Physician (PCP) & other providers correspondence letters as well as outreach letters to current clients. * Assigns, removes, and updates client encounters in EMR as needed. * Maintains client confidentiality at all times following all agency and HIPPA policies. * Completes all trainings required by the agency. * Performs all other duties as assigned. QUALIFICATIONS * High School Diploma (or equivalency) * At least 1 year of experience in a medical office or in customer service setting preferred. * Bilingual preferred. * Must have experience using basic office technology including the full Microsoft Suite (Word, Excel, Outlook, Teams), copiers, faxes, scanners, phones. * Experience using Electronic Medical Records databases preferred. * Ability to adapt and learn new programs. * Ability to work flexible schedule, including evenings, weekends, and holidays. * Must have ability to exercise empathy to be able to effectively and appropriately assist, either in person or by phone, all clients, especially individuals in crisis. * Excellent communication skills and working relationships with all stakeholders in the agency. * Experience with phone triaging skills, preferred. * Ability to multi-task and be organized in a fast paced environment. * Reliable transportation with ability to travel between sites as needed. * Ability to maintain confidentially. * Understanding of basic insurance terminology (copay, deductible, co-insurance, etc) preferred. * Valid NYS Driver's License. (Float CSR only) * Must have accredited NYS Defensive Driving course; or obtain within 15 days of hire and send certification of completion to Human Resources. (Float CSR only) * Must maintain active NYS Defensive Driving course every 3 years and send a copy of the new certification of completion upon expiration. (Float CSR only) * Must maintain valid vehicle inspection, registration, and insurance cards and send updated copies to Human Resources upon expiration. (Float CSR only) Some things you can look forward to: * Welcoming, team environment, that inspires you to thrive and be your BestSelf! * Rewarding work experience! * Generous paid time off * Flexible schedule * Various student loan forgiveness programs * Multiple and diverse health insurance options * Many other unique lifestyle & personal insurance options * Tuition reimbursement * CASAC certification tuition support * Defensive driving course reimbursement (if required for position) * Career growth and advancement opportunities * We look forward to telling you more! Location * BestResponse Intensive Crisis Center: 430 Niagara Street, Buffalo NY 14201
$18 hourly 17d ago
Customer Service Representative
Bestself Behavioral Health 4.0
Buffalo, NY jobs
FLSA Status: Non-Exempt Pay Rate: $18.00 (35 hours per week) The Customer Service Representative (CSR) is responsible for the day to day operations of the front offices of various BestSelf Behavioral Health programs. The CSR is expected to perform the secretarial, clerical, data entry and processing duties of their respective program. The CSR is also expected to provide exceptional customer service and care for BestSelf Behavioral Health consumers. RESPONSIBILITIES: * Open and close the clinic as needed * Check in, schedule and reschedule consumer appointments * Input and update consumer demographic and insurance information * Manage and maintain the waiting room * Request and obtain payments for services * Answer and route incoming phone calls * Utilize Electronic Medical Records (EMR) software to assist consumers * Receive and distribute interoffice mail, postal mail and deliveries * Order and manage office supplies * Handle and manage Office Change Fund * Operate and maintain computers, scanners, fax machines, copiers and cameras * Accurate registration of new consumers during Same Day Access * Address site specific reports and requests as required * Schedule and assigned duties are subject to change based on the needs of the program and the clients we serve. REQUIRED KNOWLEDGE & SKILLS: The ideal candidate for the position of CSR will possess and exhibit: * The ability to manage individuals in crisis, either by phone or in person * The ability to understand and follow routine oral and written instructions * Excellent phone manner * Organized and ability to multi-task * Strong communications skills * Strong data entry skills * Knowledge of and the ability to use Microsoft Suite (Word, Outlook, Excel) * Knowledge of and the ability to use office equipment (copiers, scanners, fax machines) * Knowledge of appropriate English grammar and usage * Experience using Electronic Medical Records software * The ability to exercise patience, discretion, good judgement and tact * An understanding of basic insurance terminology (copay, deductible, co-insurance, etc.) QUALIFICATIONS: * High school diploma (or equivalency) * Experience using front office technology, including ability to complete basic computer tasks and use basic computer programs, with an openness to learn new programs * At least one (1) year full time paid experience in a customer service setting Some things you can look forward to: * Welcoming, team environment, that inspires you to thrive and be your BestSelf! * Rewarding work experience! * Generous paid time off * Flexible schedule * Various student loan forgiveness programs * Multiple and diverse health insurance options * Many other unique lifestyle & personal insurance options * Tuition reimbursement * CASAC certification tuition support * Professional license/certification renewal reimbursement * Defensive driving course reimbursement (if required for position) * Career growth and advancement opportunities * We look forward to telling you more!
$18 hourly 60d+ ago
Customer Service Representative
Plymouth Rock Assurance 4.7
Boston, MA jobs
Plymouth Rock is looking for energetic, driven entry-level candidates to work in their Claims Department. The primary responsibility of this role is to handle property and casualty claims. Working in our downtown Boston location (across the street from South Station), Claims Representatives investigate, evaluate and create a disposition of the first and third party auto property damage claims. Plymouth Rock offers competitive salaries and top notch benefits including dental and vision insurance as well as a 401k company match. We have a Boston Sports Club in our building and also offer extensive training to start help jumpstart your career. Job Description In this position, the Customer Service Representative will be a highly motivated individual responsible for delivering superior service experiences to our independent agents and policyholders. The Representative will develop and maintain agency relationships to drive sales, service and underwriting execution in support of PRAC MA, PRAC CT and MWAC products. Responsibilities: Primarily responsible to provide extraordinary service to our policy holders and agents. Research customer concerns and take accountability through resolution. Escalate customer complaints and feedback to management as required. Process policy endorsements accurately and within a timely fashion in accordance with established company procedures. Provide training to our independent agency force in support of our products and services. Achieve and maintain department productivity, Customer Experience and time service standards. Support MA, CT, and MWAC inquiries making sure to find the “Yes “opportunity with each customer interaction. Complete all assigned project work qualitatively and in a timely manner. Capable of working independently with minimal supervision. Set a professional example in both approach and work ethic. Knowledge, Skills, and Abilities Required: Customer centric focus. Sound problem resolution and analytical skills. Excellent oral and written communications skills. Excellent organizational skills and the ability to work in a fast past environment. Ability to multitask. Sound knowledge of Microsoft Office. Ability to work with attention to detail. Knowledge of auto insurance contracts preferred. MA Property and Casualty License preferred. Qualifications Education & Experience: Bachelor's degree required Minimum of 1 year of overall work experience. Personal Lines Auto (MA, NH, and CT) preferred. Additional Information All your information will be kept confidential according to EEO guidelines.
$38k-44k yearly est. 60d+ ago
Customer Service Representative
Plymouth Rock Assurance 4.7
Boston, MA jobs
Plymouth Rock is looking for energetic, driven entry-level candidates to work in their Claims Department. The primary responsibility of this role is to handle property and casualty claims. Working in our downtown Boston location (across the street from South Station), Claims Representatives investigate, evaluate and create a disposition of the first and third party auto property damage claims. Plymouth Rock offers competitive salaries and top notch benefits including dental and vision insurance as well as a 401k company match. We have a Boston Sports Club in our building and also offer extensive training to start help jumpstart your career. Job Description In this position, the Customer Service Representative will be a highly motivated individual responsible for delivering superior service experiences to our independent agents and policyholders. The Representative will develop and maintain agency relationships to drive sales, service and underwriting execution in support of PRAC MA, PRAC CT and MWAC products. Responsibilities: Primarily responsible to provide extraordinary service to our policy holders and agents. Research customer concerns and take accountability through resolution. Escalate customer complaints and feedback to management as required. Process policy endorsements accurately and within a timely fashion in accordance with established company procedures. Provide training to our independent agency force in support of our products and services. Achieve and maintain department productivity, Customer Experience and time service standards. Support MA, CT, and MWAC inquiries making sure to find the “Yes “opportunity with each customer interaction. Complete all assigned project work qualitatively and in a timely manner. Capable of working independently with minimal supervision. Set a professional example in both approach and work ethic. Knowledge, Skills, and Abilities Required: Customer centric focus. Sound problem resolution and analytical skills. Excellent oral and written communications skills. Excellent organizational skills and the ability to work in a fast past environment. Ability to multitask. Sound knowledge of Microsoft Office. Ability to work with attention to detail. Knowledge of auto insurance contracts preferred. MA Property and Casualty License preferred. Qualifications Education & Experience: Bachelor's degree required Minimum of 1 year of overall work experience. Personal Lines Auto (MA, NH, and CT) preferred. Additional Information All your information will be kept confidential according to EEO guidelines.
$38k-44k yearly est. 7h ago
Customer Service Representative I
Versant Health 3.6
New York jobs
Training: Monday-Friday, 9:00am-5:30pm EST Regular Shift: Monday-Friday, 10:30am-7:00pm EST
$30k-38k yearly est. 24d ago
Customer Service Representative I
Versant Health 3.6
Albany, NY jobs
Training: Monday-Friday, 9:00am-5:30pm EST Regular Shift: Monday-Friday, 10:30am-7:00pm EST
$30k-38k yearly est. 24d ago
Claims Service Representative (Entry-level)
Utica National Insurance Group 4.8
New Hartford, NY jobs
The Company At Utica National Insurance Group, our 1,300 employees nationwide live our corporate promise every day: to make people feel secure, appreciated, and respected. We are an “A” rated, $1.7B award-winning, nationally recognized property & casualty insurance carrier. Headquartered in Central New York, we operate across the Eastern half of the United States, with major office locations in New Hartford, New York and Charlotte, and regional offices in Boston, New York City, Atlanta, Dallas, Columbus, Richmond, and Chicago. What you will do This is an important claims support role that helps keep our claims processes efficient, organizing and moving. With skills in detail orientation and organization, you will sort and index claims-related documents on a daily basis so our claims adjusters can begin their work in servicing our customers. Other administrative tasks will be assigned to help you learn, grow, and develop into the role. This is your opportunity to begin your career in the insurance industry! Key responsibilities Process billing invoices. Complete any necessary forms and letters to be sent to relevant parties as requested by the Claims Adjuster. Request and obtain relevant documentation for a claim as requested by the Claims Adjuster and ensure timely follow up. Mail and print letters, files, and other relevant claims documents. Perform work within vendor web portals. Perform research while working exception reports. Complete all required internal claims reports timely. Perform financial transaction job tasks. Manual Exception check handling. Update vendor file with new vendors or updates to existing vendors. Additional responsibilities Performs other duties as assigned. Conforms with all corporate policies and procedures. What you need Associate's degree preferred or equivalent experience. 2 years working in a Claims environment preferred, but not required. Ability to work on site at our New Hartford, NY location. Salary range: $34,000 - $40,900 The final salary to be paid and position within the internal salary range will take into consideration the individual's work experience, geographic location, education, certification(s) or additional qualifications, and scope and responsibilities within the role. Benefits: We believe strongly that talented people are core to our success and are attracted to companies that provide competitive pay, comprehensive benefits packages, career advancement and challenging work opportunities. We offer a Comprehensive Benefits Plan for full time employees that include the following: Medical and Prescription Drug Benefit Dental Benefit Vision Benefit Life Insurance and Disability Benefits 401(k) Profit Sharing and Investment Plan (Includes annual Company financial contribution and discretionary Profit-Sharing contribution based upon annual company financial results) Health Savings Account (HSA) Flexible Spending Accounts Tuition Assistance, Training, and Professional Designations Company-Paid Family Leave Adoption/Surrogacy Assistance Benefit Voluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance Student Loan Refinancing Services Care.com Membership with Back-up Care, Senior Solutions Business Travel Accident Insurance Matching Gifts program Paid Volunteer Day Employee Referral Award Program Wellness programs Additional information This position is a full time hourly, non-exempt (overtime eligible) position. Utica National is an Equal Opportunity Employer. Apply now and find out what it's like to be a part of an amazing team, thrive in an exciting environment and work for a company you can be proud of. Once you complete your application, you can monitor your status in the hiring process by logging into your profile. A representative from our Talent Acquisition team will be in touch regarding any change in your candidacy.
$34k-40.9k yearly 35d ago
Claims Service Representative (Entry-level)
Utica National Insurance Group 4.8
New Hartford, NY jobs
The Company At Utica National Insurance Group, our 1,300 employees nationwide live our corporate promise every day: to make people feel secure, appreciated, and respected. We are an "A" rated, $1.7B award-winning, nationally recognized property & casualty insurance carrier. Headquartered in Central New York, we operate across the Eastern half of the United States, with major office locations in New Hartford, New York and Charlotte, and regional offices in Boston, New York City, Atlanta, Dallas, Columbus, Richmond, and Chicago. What you will do This is an important claims support role that helps keep our claims processes efficient, organizing and moving. With skills in detail orientation and organization, you will sort and index claims-related documents on a daily basis so our claims adjusters can begin their work in servicing our customers. Other administrative tasks will be assigned to help you learn, grow, and develop into the role. This is your opportunity to begin your career in the insurance industry! Key responsibilities * Process billing invoices. * Complete any necessary forms and letters to be sent to relevant parties as requested by the Claims Adjuster. * Request and obtain relevant documentation for a claim as requested by the Claims Adjuster and ensure timely follow up. * Mail and print letters, files, and other relevant claims documents. * Perform work within vendor web portals. * Perform research while working exception reports. * Complete all required internal claims reports timely. * Perform financial transaction job tasks. * Manual Exception check handling. * Update vendor file with new vendors or updates to existing vendors. Additional responsibilities * Performs other duties as assigned. * Conforms with all corporate policies and procedures. What you need * Associate's degree preferred or equivalent experience. * 2 years working in a Claims environment preferred, but not required. * Ability to work on site at our New Hartford, NY location. Salary range: $34,000 - $40,900 The final salary to be paid and position within the internal salary range will take into consideration the individual's work experience, geographic location, education, certification(s) or additional qualifications, and scope and responsibilities within the role. Benefits: We believe strongly that talented people are core to our success and are attracted to companies that provide competitive pay, comprehensive benefits packages, career advancement and challenging work opportunities. We offer a Comprehensive Benefits Plan for full time employees that include the following: * Medical and Prescription Drug Benefit * Dental Benefit * Vision Benefit * Life Insurance and Disability Benefits * 401(k) Profit Sharing and Investment Plan (Includes annual Company financial contribution and discretionary Profit-Sharing contribution based upon annual company financial results) * Health Savings Account (HSA) * Flexible Spending Accounts * Tuition Assistance, Training, and Professional Designations * Company-Paid Family Leave * Adoption/Surrogacy Assistance Benefit * Voluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance * Student Loan Refinancing Services * Care.com Membership with Back-up Care, Senior Solutions * Business Travel Accident Insurance * Matching Gifts program * Paid Volunteer Day * Employee Referral Award Program * Wellness programs Additional information This position is a full time hourly, non-exempt (overtime eligible) position. Utica National is an Equal Opportunity Employer. Apply now and find out what it's like to be a part of an amazing team, thrive in an exciting environment and work for a company you can be proud of. Once you complete your application, you can monitor your status in the hiring process by logging into your profile. A representative from our Talent Acquisition team will be in touch regarding any change in your candidacy.
$34k-40.9k yearly 35d ago