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Family Care Solutions Remote jobs - 275 jobs

  • Associate Project Manager - Knowledge Content Manager (Remote)

    Maximus 4.3company rating

    Des Moines, IA jobs

    Description & Requirements The Knowledge Content Manager will serve as a Subject Matter Expert to the Program Manager on the knowledge/content management services to deliver, operate and maintain knowledge management capabilities for the contact center. This position will develop and manage knowledge content used by agents. This role will make recommendations for processes and integration of tools that can improve automation, collaboration, or knowledge processes. This position will assist in determining which scripts (knowledge articles) need revisions and/or removal and ensure all resources provided to agents contain the correct information. This role also works with the client's content team to incorporate information that may currently not be housed in the database. This position requires a strong understanding of immigration law, which includes knowledge of the laws, policies, and practices that govern who can enter, stay, or become a citizen in the United States. Essential Duties and Responsibilities: - Support project management initiatives . - Schedule, plan, and coordinate project management activities. - Maintain project tracking tools and project documentation. - Communicate with project stakeholders. Job Specific Duties: - Build and maintain knowledge base in SharePoint or other Content Management Systems. - Build document management processes and procedures. - Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current. - Work cross-functionally with internal teams for maximum efficiency and accuracy in documentationcontent. - Design and implement workflows to manage documentation process. - Create training material in support of the Knowledge management process. - Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint. - Continuously improve knowledge-sharing processes based on feedback and agency needs. Minimum Requirements - Bachelor's degree in related field. - 3-5 years of project management experience required. - Equivalent combination of education and experience considered in lieu of degree. Job Specific Minimum Requirements: - 3+ years of Knowledge/Content Management or Information Governance experience - 1 - 3+ years of immigration law experience. - 3+ years of analytics, plain language and business writing skills. Preferred: - Experience working at a contact center and deep knowledge of contact center trends and best practices as it relates to knowledge/content management. - Experience developing content tailored to the needs of contact center agents and customers. - Experience working in a government or federal contracting environment. - Certifications such as Certified Knowledge Manager (CKM) or AIIM Certified Information Professional (CIP). EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 66,800.00 Maximum Salary $ 106,800.00
    $123k-256k yearly est. Easy Apply 2d ago
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  • Claims Auditor- Remote

    American Health Partners 4.0company rating

    Franklin, TN jobs

    American Health Plans, a division of Franklin, Tennessee-based American Health Partners Inc. owns and operates Institutional Special Needs Plans (I-SNPs) for seniors who reside in long-term care facilities. In partnership with nursing home operators, these Medicare Advantage plans manage medical risk by improving patient care to reduce emergency room visits and avoidable hospitalizations. This division currently operates in Tennessee, Georgia, Missouri, Kansas, Oklahoma, Utah, Texas, Mississippi, Louisiana, Iowa, and Idaho with planned expansion into other states in 2024. For more information, visit AmHealthPlans.com. If you would like to be part of a collaborative, supportive and caring team, we look forward to receiving your application! Benefits and Perks include: * Affordable Medical/Dental/Vision insurance options * Generous paid time-off program and paid holidays for full time staff * TeleMedicine 24/7/365 access to doctors * Optional short- and long-term disability plans * Employee Assistance Plan (EAP) * 401K retirement accounts * Employee Referral Bonus Program ESSENTIAL JOB DUTIES: To perform this job, an individual must accomplish each essential function satisfactorily, with or without a reasonable accommodation. * Conduct pre-pay and post-pay audits to ensure accurate claims payments and denials * Ensure regulatory compliance and overall quality and efficiency by utilizing strong working knowledge of claims processing standards * Work closely with delegated claim processor to ensure errors are reviewed and corrected prior to final payment * Work assigned claim projects to completion * Provide a high level of customer service to internal and external customers; achieve quality and productivity goals * Escalate appropriate claims/audit issues to management as required; follow departmental/organizational policies and procedures * Maintain production and quality standards as established by management * Participate in and support ad-hoc audits as needed * Other duties as assigned JOB REQUIREMENTS: * Proficient in processing/auditing claims for Medicare and Medicaid plans * Strong knowledge of CMS requirements regarding claims processing, especially regarding skilled nursing facilities and other complex claim processing rules and regulations * Current experience with both Institutional and Professional claim payments * Knowledge of automated claims processing systems * Hybrid role that may require 2-3 days per week onsite at the Franklin, TN office. REQUIRED QUALIFICATIONS: * Experience: * Two (2) years' experience with complex claims processing and/or auditing experience in the health insurance industry or medical health care delivery system * Two (2) years' experience in managed healthcare environment related to claims processing/audit * Two (2) years' experience with standard coding and reference materials used in a claim setting, such as CPT4, ICD10 and HCPCS * Two (2) years' experience with CMS requirements regarding claims processing; especially Skilled Nursing Facility and other complex claim processing rules and regulations * Two (2) years' experience processing/auditing claims for Medicare and Medicaid plans * License/Certification(s): * Coding certification preferred EQUAL OPPORTUNITY EMPLOYER Our Organization does not discriminate based on race, color, religion, sex, handicap, disability, age, marital status, sexual orientation, national origin, veteran status, or any other characteristic(s) protected by federal, state, and local laws. The Organization will also make reasonable accommodations for qualified individuals with disabilities should a request for an accommodation be made. This employer participates in E-Verify.
    $36k-45k yearly est. 50d ago
  • Care Advisor - Remote

    Sharecare 4.4company rating

    Des Moines, IA jobs

    Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform - including benefits navigation, care management, home care resources, health information management, and more - Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit ***************** . **Job Summary:** CareLinx is looking for a Care Advisor to assist with CareLinx's Payer Operations line of business. CareLinx is a healthcare technology platform that connects families with non-medical, in-home caregivers, and Care Advisors provide support and guidance to families during the caregiver search, interview, and hire process. Once a caregiver match is made, the Care Advisor will follow closely to ensure satisfaction and assist if the member's needs change. This support includes searching for viable caregiver candidates, setting up interviews, helping with the completion of the hiring process, and caregiver retention. You will be a liaison, maintaining relationships with caregivers and providing ongoing support to ensure that members have an exceptional experience while working with their caregivers. As a Care Advisor, you are the expert for members and families about all things CareLinx-related. You need to love interacting with people and be committed to providing stellar customer service and empathetic guidance for members during their in-home care journey. You should also be a team player and be willing to learn about CareLinx's health plan partners. If you think there's alignment with the description above, CareLinx may be the place for you. **Location:** This role is remote, except for candidates located in the Mesa, AZ area. Those based near our Mesa office will be required to work on-site five days per week. **Job Type:** Full-Time, Hourly **Essential Job Functions:** + Assume responsibility for guiding members on the caregiver search journey through relationship building and exceptional communication in a call center environment. + Provide ongoing support after the caregiver hire to maintain the relationship with the family and caregiver and ensure overall satisfaction + Document accurate and complete notes of all family and caregiver interactions in CareLinx's EHR system + Work collaboratively and professionally with other team members and teams within CareLinx + Exhibit excellent verbal and written communication skills via phone, email, and text **Specific Skills/ Attributes:** + Effective time management skills and high attention to detail + Excellent verbal and written communication skills + Superior organization and multitasking capabilities + Goal-driven, problem solver + Professional, confident, outgoing demeanor + Experience working with Microsoft Office Suite + Ability to maintain strict confidentiality, and exercise good judgment + Care Advisors are expected to meet performance goals set forth per CareLinx guidelines + Additional job duties may be assigned on an as-needed basis **Qualifications:** + High school diploma or equivalent, required + Military experience is a plus but not required + Some college-level coursework, preferred + At least one year of experience in a productivity based customer service role, or call center environment or a minimum of 2 years experience in a customer service environment. + Previous healthcare experience preferred Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law. Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.
    $76k-101k yearly est. 13d ago
  • Case Builder Auditor - Veterans Evaluation Services

    Maximus 4.3company rating

    Sioux City, IA jobs

    Description & Requirements Maximus is currently hiring for a Case Builder Auditor to join our Veterans Evaluation Services (VES) team. This is a remote opportunity. The Case Builder Auditor is responsible for reviewing Disability Benefits Questionnaires ("DBQs") built by Case Builders on the "Build Team" so that Veterans may be evaluated on behalf of the Department of Veterans Affairs (the "VA"). Auditors are responsible for providing guidance and instructions to Case Builders with questions on VA specific build criteria and also second reviews and audit cases built to ensure builds meet VA specific build criteria for VBA exams. An Auditor works closely with the of Auditors and Builders, as well as with the Case Builder Manager, to maintain a respectful, positive, and high sense of urgency work environment and to make sure the Case Building Department is producing the highest quality exams possible. Due to contract requirements, only US Citizens or Green Card holders can be considered for this opportunity. Essential Duties and Responsibilities: - Enter any missed build information into the software for the doctor to be able to utilize during and after the appointment. - Ensure providers have the necessary documentation and medical records to properly evaluate Veterans. - Research medical conditions and new information when necessary in order to assist builders with any case questions during the build process. - Identify and confirm that all relevant worksheets and diagnostics were added during the build process as requested by the VA. - Track Case Builder (CB) errors and monitor progress of assigned builders through weekly audit reports and master error log. - Communicate with CB supervisors when patterns of concern regarding quality and production are identified. - Communicate with other departments to share relevant information when necessary in order to best complete the case. - Thoroughly checks over and approves Case Builder's work when in audit, to make sure the build is sufficient. - Complete audits as assigned by Supervisor or Case Building Management. - Assists with clarification response (CR) updates when a CB on the build team is out of office. - Complete one-on-one conferencing with assigned Case Builders to review error trends and provide build feedback with the goal of improving assigned Case Builder quality. - Responds promptly and appropriately to messages from supervisors, co- workers, and other departments. Please note upon hire, Veterans Evaluation Services (VES), a Maximus Co. will provide all necessary computer equipment that is to be utilized to fulfill the duties of your role. New hires will not be exempt from using company provided equipment. Home Office Requirements using Maximus-Provided Equipment: - Internet speed of 20 mbps or higher required (you can test this by going to ****************** - Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to home router - Private work area and adequate power source - Must currently and permanently reside in the Continental US In accordance with SCA contract requirements, remote work must be conducted from the location specified at the time of hire. Travel is not permitted, and your are required to remain at your designated home location for all work activities. Minimum Requirements - High school graduate or GED required. - Minimum of 2 years of related experience. - Minimum of 1 year of Case Building experience, to include high productivity and low error percentage, during time as a Case Builder. - 2 or more years previous Case Building experience is strongly preferred. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 26.45 Maximum Salary $ 35.35
    $36k-47k yearly est. Easy Apply 4d ago
  • Medical Biller

    Tennessee Cancer Specialists 3.9company rating

    Knoxville, TN jobs

    Tennessee Cancer Specialists, formed in 2004 through a merger between two well-regarded, Knoxville-based oncology groups-Cancer Care of East Tennessee and East Tennessee Oncology Hematology. We have become the premier group in East Tennessee and proudly rank as the third largest group in the state. Our practice has grown to 14 physicians, and we offer services at 12 locations in the area. Although growing and serving nearly every hospital in the region, our specialists continue to maintain focus on quality care for our patients and their families. We are seeking a qualified and dedicated medical biller to join our administrative office. In this position, you will be responsible for a variety of tasks requiring data analysis, in-depth evaluation, and sound judgment. As our medical biller, your daily duties will include maintaining billing software, appealing denied claims, and recording late payments. To succeed in this role, you must possess in-depth knowledge of billing software and medical insurance policies. The ideal candidate must also be able to demonstrate excellent written and verbal communication skills, as communicating with clients and various insurance agents will form a large part of the job. Pay: $14.00 - $20.00 per hour. Medical Biller Responsibilities: Prepare and submit billing data and medical claims to insurance companies. Ensure the patient's medical information is accurate and up to date. Prepare bills and invoices, and document amounts due to medical procedures and services. Collect and review referrals and pre-authorizations. Monitor and record late payments. Follow-up on missed payments and resolve financial discrepancies. Examine patient bills for accuracy and request any missing information. Investigate and appeal denied claims. Help patients develop patient payment plans. Maintain billing software by updating rate change, cash spreadsheets, and current collection reports. Medical Biller Requirements: Bachelor's degree in business, health care administration, accounting or relevant field. A minimum of 2 years' experience as a medical biller or similar role. Solid understanding of billing software and electronic medical records. Must have the ability to multitask and manage time effectively. Excellent written and verbal communication skills. Outstanding problem-solving and organizational abilities. Remote opportunity: This position can be done entirely remotely as long as the team member has direct access to a strong, reliable internet connection & a dependable cell phone connection. A quiet/uninterrupted workspace will be needed as well to ensure a seamless workflow. Tennessee Cancer Specialists provides an excellent compensation and benefits package, which includes a competitive salary, retirement savings plan, tuition reimbursement, comprehensive medical, dental, vision care, life insurance coverage, paid vacation and holidays. Tennessee Cancer Specialists is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
    $14-20 hourly 60d+ ago
  • Centralized Scheduler - Remote

    Quorum Health 4.0company rating

    Brentwood, TN jobs

    Centralized Scheduler Employment Type: Full Time Reports To: Centralized Scheduling Manager Department: Revenue Cycle Management, Golden Sun Centralized Schedulers perform scheduling functions for ancillary departments across the organization as current policies and procedures dictate. The centralized scheduler applies special instructions and procedural information to schedule such procedures correctly and timely while providing exceptional customer service. Key Responsibilities: * Responsible for accurately scheduling procedures consistent with physician orders, maintaining an accuracy rate of 98%. * Responsible to provide patients with appropriate exam preparations. * Works with hospital departments to advise of any schedule changes. * Responsible to accurately assign the correct insurance at the time of scheduling, maintaining an accuracy rate of 98%. * Maintains the productivity standards set forth by the department. * Responsible tot maintain a call abandonment rate of less than 4%. * Recognizes and consistently exhibits exceptional customer service as a critical factor in all duties performed. * Possesses the ability to work within a remote call center environment free from distractions and background noise. Required Skills & Qualifications: * Proficient in typing. * General knowledge of medical terminology. * Ability to communicate effectively and professionally in English, both verbally and in writing. Bilingual a plus. * Critical thinking and problem-solving skills. * High school graduate or equivalent. * One year of previous scheduling experience in the medical field is preferred. Benefits: * Competitive salary and benefits package. * Opportunities for professional development and advancement. * Supportive work environment with a collaborative team. * Comprehensive healthcare coverage. * Retirement savings plan. * Paid time off and flexible scheduling options. * Student loan repayment program.
    $22k-28k yearly est. 2d ago
  • Technical Account Manager

    Cardinal Health 4.4company rating

    Nashville, TN jobs

    Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. **Job Description** As the leading provider of comprehensive pharmaceutical commercialization services, Sonexus Health empowers pharmaceutical manufacturers by integrating innovative distribution models with patient access, adherence programs and reimbursement services. Patients start therapy faster and stay compliant longer, while manufacturers own their provider relationships and gain actionable, real-time visibility into how, when and why their products are used. **Position Summary** Technical Account Management (TAM) is responsible for playing a key/critical role in realizing business value through the application of project management knowledge, skills, tools, and techniques to meet project objectives. The TAM will also use their rich healthcare domain expertise, along with project management and proactive consulting skills, to solve complex technical challenges for some of the largest pharmaceutical manufacturers in the country. To our clients, this individual will be an expert in combining our technology platform and solutions with their programs to provide maximum benefit to their business and patients. **Role contribution and responsibilities:** + Demonstrates advanced knowledge of Cardinal Health and customer industry, including key competitors, terminology, technology, trends, challenges, reimbursement and government regulation; demonstrates working knowledge of how Cardinal Health technical offerings match with a customers' unique business needs + Demonstrates knowledge of the project management initiating, planning, executing, monitoring/controlling, and closing processes. + Monitors performance and recommends scope, schedule, cost or resource adjustments + Connects short-term demands to long-term implications, in alignment with the supporting business case. + Prioritizes multiple tasks while meeting deadlines + Communicates project status (health, forecast, issues, risks, etc.) to stakeholders in an open and honest fashion. + Effectively balances competing project constraints including but not limited to scope, quality, schedule, funding, budget, resources, and risk, to manage project success. + Connects project objectives to broader organizational goals. + Provides input to contracts, reviews contracts to ensure completeness of scope and appropriate accountability based on role and/or responsibility. + Negotiates with stakeholders to obtain the resources necessary for successful project execution. + Partners with stakeholders and technologist to implement/automate/operationalize models into day-to-day business decision making. + High level of client contact in an Account Management portfolio approach. **What is expected of you and others at this level** + Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects + Participates in the development of policies and procedures to achieve specific goals + Recommends new practices, processes, metrics, or models + Works on or may lead complex projects of large scope + Projects may have significant and long-term impact + Provides solutions which may set precedent + Independently determines method for completion of new projects + Receives guidance on overall project objectives + Acts as a mentor to less experienced colleagues + Identifies and qualifies opportunities within service portfolio (including but not limited to technology, program design, services expansion, etc....) with existing client and develops plans for introducing new solutions through collaborative relationships **Accountabilities in this role** + Analyze and recommend technical solutions related to new product launches, product discontinuations, vendor integrations, and operational efficiencies among other potential services + Acts as single technical liaison for the client + Daily interactions with client to assess and advise client needs and requests + Analyze client program, needs and propose solutions and options that provide value to client + Recommend technical changes/updates/enhancements to current platform and vendor integration landscape to further align with client's strategy and industry advancements. + Manage client deliverables, timelines, and artifacts + Monitor team backlog and prioritize activities to deliver on time, on budget, on scope + Anticipate client needs and proactively make program recommendations to enhance service value + Perform necessary project administration, project status, and risk, issue management _Qualifications_ + Master's Degree preferred + 3-5 years' experience of client relationship management experience at the account management level preferred + Prior experience working in a Specialty Pharmaceutical HUB environment, preferred + 8+ years' experience in professional services, healthcare, or related field preferred serving in a technical capacity preferred + Proficiency in Microsoft Office products preferred + Strong oral and written communication skills, with executive facing presentation experience + Strong project management skills + Proven ability to learn an application of advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects + Travel requirement up to 10% TRAINING AND WORK SCHEDULES: + Your new hire training will take place 8:00am-5:00pm CST, mandatory attendance is required. + This position is full-time (40 hours/week). + Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 7:00pm CST. REMOTE DETAILS: + You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. + We will provide you with the computer, technology and equipment needed to successfully perform your job. + You will be responsible for providing high-speed internet. + Internet requirements include the following: + Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable. + Download speed of 15Mbps (megabyte per second) + Upload speed of 5Mbps (megabyte per second) + Ping Rate Maximum of 30ms (milliseconds) + Hardwired to the router + Surge protector with Network Line Protection for CAH issued equipment **Anticipated salary range:** $105,100-$150,100 **Bonus eligible:** Yes **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 03/15/2026 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $105.1k-150.1k yearly 12d ago
  • Behavioral Health Support Specialist

    Hope Family Health 3.8company rating

    Westmoreland, TN jobs

    Description - Behavioral Health Support Specialist Original Board Approval Date 8/23/2023 Reports to Behavioral Health Services Manager Division Clinical Patient Care Exempt/Non-Exempt Status Non-Exempt Security Roles Clinical Care Specialist, Clinical Administration, Receptionist/Front Desk JOB SUMMARY: This position requires strong organizational and interpersonal skills and will play a vital role in HOPE's Behavioral Health Department. The Behavioral Health Support Specialist will support behavioral health patients while also assisting the Behavioral Health Services Manager with planning, implementing, and coordinating various projects within the department. This role will also provide individualized support to clients with behavioral health needs and ensure successful coordination of care with appropriate resources. The position reports directly to the Behavioral Health Services Manager and requires a passion for mental health advocacy along with the ability to manage multiple projects, tasks, and deliverables effectively. PRIMARY DUTIES AND RESPONSIBILITIES: Behavioral Health Support: Conduct assessments of clients' mental health needs. Coordinate and connect clients with appropriate mental health services, resources, and community support systems. Provide ongoing support to the medical department related to behavioral health needs. Assist with group therapy coordination when available. Provide emotional support and crisis intervention when necessary. Client Advocacy: Advocate for clients' rights and needs within the mental health system and other relevant service systems. Project Coordination: Assist the Behavioral Health Services Manager in developing project plans, timelines, and milestones for mental health grant initiatives. Coordinate project activities and collaborate with stakeholders including mental health professionals, service providers, and community organizations. Ensure effective communication and collaboration among project teams to meet project goals. Data Management and Reporting: Maintain accurate and up-to-date client records, project documentation, and data related to project outcomes. Ensure UDS measures are collected and recorded for behavioral health patients. Generate progress reports as requested. Resource Allocation: Assist in identifying resource needs for project components and support appropriate allocation. Work with the Behavioral Health Services Manager to optimize resource utilization. Risk Management: Identify potential risks and challenges in case management and project coordination. With support from the Director of Operations, assist in implementing mitigation strategies and developing contingency plans. Compliance and Quality Assurance: Ensure compliance with all relevant regulations, policies, and ethical standards in case management and project implementation. Maintain high-quality services and adherence to best practices. Participate in various organizational committee activities, such as QA/QI and Risk Management, as needed. Mobile Unit Support and Operation: Serve as a driver and support staff for HOPE's mobile health unit, traveling to various communities to deliver accessible behavioral health services to individuals who may face barriers to accessing care at fixed clinic locations. Safely operate the mobile unit in accordance with organizational policies and all traffic laws. Assist with setup, breakdown, patient flow, and general support of mobile clinic operations to ensure efficient and compassionate service delivery. Support outreach efforts by engaging community partners and patients to promote available services. INTERMITTENT DUTIES: Performs other duties as assigned by the Behavioral Health Services Manager to support departmental and organizational needs. OFF-SITE WORK: Off-site work is not a routine requirement of this position. With prior Team Lead approval, some job tasks may be completed remotely, including trainings, conferences, meetings, and deadline-driven tasks. When working off-site, employees must have a confidential, designated workspace to ensure privacy and productivity. Off-site work arrangements will be reviewed at hire, annually, and as needed. SKILLS/QUALIFICATIONS: Associate's degree in social work, or a related field, or equivalent relevant experience. Experience in project coordination or management preferred. Strong organizational and time management skills with the ability to manage multiple priorities. Excellent communication, interpersonal, and problem-solving skills. Knowledge of mental health programs, services, and community resources preferred. Ability to work collaboratively with diverse teams and stakeholders. Proficiency with computerized practice management systems and common office software (Word, Excel, Outlook, Internet). PERSONAL ATTRIBUTES: The Behavioral Health Support Specialist must maintain strict confidentiality and consistently uphold HOPE's core values. The ideal candidate will demonstrate: Trustworthiness and integrity Respect for patients, colleagues, and the community Cultural awareness and sensitivity Flexibility and adaptability Strong work ethic and commitment to excellence WORKING CONDITIONS AND PHYSICAL DEMANDS: Primarily office-based with periodic travel between HOPE sites. Occasional extended hours may be required. May be exposed to body fluids and other healthcare-related hazards. Requires visual acuity to read, write, and operate office equipment. Must communicate effectively in English; second language proficiency is helpful but not required. Requires adequate hearing for in-person and phone communication. Occasionally required to lift up to 25 pounds. Note: This is intended to convey information essential to understanding the scope of the Behavioral Health Support Specialist position. It is not intended to be an exhaustive list of qualifications, duties, or responsibilities, as other duties may be assigned as needed. This job description follows the Americans with Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA) (May 1995) HOPE Family Health Services is an equal opportunity employer who complies with applicable State and Federal civil rights laws and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status. Many positions at HOPE Family Health Services are funded in-part or in-whole by State or Federal Department of Health and Human Services funding and as such, our organization cannot employ individuals with certain criminal backgrounds or who are on State or Federal exclusion or debarment lists.
    $28k-32k yearly est. 8d ago
  • District Manager

    Biote Corp 4.4company rating

    Knoxville, TN jobs

    Biote Medical is the world leader in hormone optimization and we are adding to our team! We partner with providers to take a complete approach to healthier aging through patient-specific bioidentical hormone replacement therapy and the only nutraceutical line created specifically to support hormone health. This position will help support our Knoxville territory. We're looking for someone with a passion for changing healthcare who wants to be in a hands-on and engaged position working within a dynamic and collaborative sales team. You must be located in the Knoxville area to be considered. Position and Scope: We are looking for a driven candidate with the desire to recruit qualified physicians and practitioners into a partnership relationship with Biote; in order to provide cutting edge technology for bioidentical hormone replacement therapy (BHRT) and healthy aging options to their own patients and to the public at large. The ideal candidate is responsible for relationship development, practice development and sales of the Biote Method to practitioners. Sales activity includes prospecting, cold calling, practice development, tradeshows, sales events, and other methods for creating leads and closing sales for Biote within the approved price matrix. In addition, the Liaison provides technical, educational, and Provider Partner support. This is a field-based remote position. As a District Manager, your daily responsibilities will include: * Acquiring and retaining extensive knowledge of hormone replacement therapy through materials provided by Biote, as well as outside sources. * Effectively conducting physician, staff and patient training in the areas of Biote's business protocols; specifically, marketing, financial, therapy, forms, patient seminars, company online resources and other topics that may change from time to time. * Ability to read and understand medical and scientific studies. * Researching and evaluating physicians in assigned areas based on Biote's criteria for appropriateness and suitability. * Effectively presenting Biote's training and business program to physicians, Nurse Practitioners, Physician Assistants, office managers and office staff. * Recruiting suitable physicians and other practitioners through professional and effective prospecting, appointment setting and presentation skills. * Cultivating and maintaining mutually productive partnerships with practitioners to grow new and current practices and maintain patient retention levels of 60% or better. * Effectively conducting physician, staff and patient training in the areas of Biote's business protocols; specifically, marketing, financial, therapy, forms, patient seminars, company online resources and other topics that may change from time to time. * Securing all required contracts, paperwork and documentation as well as payments and fees as needed for attendees to participate in regular training and certification classes. * Conducting and facilitating patient educational seminars as needed for trained practitioners on a monthly basis. * Contributing to the development of the practice by assisting the Office Manager/Marketing position with email marketing, social media, referral cards and website information cards. * Prospecting for new leads and identifying quality sales prospects from active leads. * Attending marketing and sales events for prospects and current customers. * Working with customers for sales referrals with new prospects. * Updating all relevant sales activities in the Company's CRM system. * Closing sales accurately and effectively each month to meet or exceed targets. * Responding to all emails received from the customer and Biote employees and related vendors in a timely manner. * Performing other related duties as required or requested. As a District Manager, your background should include: * Bachelor's degree * Strong teamwork, communication (written and oral), client management, and interpersonal skills. * Minimum of 3-5 years of sales experience in a business-to-business model, preferably medical device, diagnostics, and/or biotech. * Strong work ethic and time management skills * Ability to make effective and persuasive communications and technical presentations to physicians, management and/or large groups. Ability to thoroughly understand and communicate the attributes and qualities of Company products using professional selling and closing skills. * Proficient in Microsoft Office suite and customer relationship management software. * Ability to travel in order to do business, approximately 20% of the month. * Scheduled hours are 40 to 50 hours per week Monday through Friday but may be extended as required to execute the tasks assigned. * Valid driver's license issued by the state/province in which the individual resides and a good driving record is required. * Home office capability is required with reliable high-speed internet access Company Perks: * Medical, Dental & Vision Insurance, Virtual Visits/Telemedicine * Company Paid Life and AD&D Insurance * 15 days of Paid Time Off and Company Holidays * 401k with a 3% employer contribution * Motus mileage program * Other excellent health and wellness benefits in line with our business If you're interested in this awesome opportunity, please apply today!
    $98k-178k yearly est. Auto-Apply 34d ago
  • SPECIALTY PHARMACY TECHNICIAN (ON SITE)

    Christ Community Health Services 4.3company rating

    Memphis, TN jobs

    Job Description TITLE: Specialty Pharmacy Technician REPORTS TO: Specialty Pharmacist FLSA: Non-Exempt DEPARTMENT: Pharmacy The Specialty Pharmacy Technician supports the operations of a specialty pharmacy by assisting the pharmacist with the preparation, processing, and dispensing of specialty medications (e.g. hepatitis C, HIV). This role focuses on ensuring timely and accurate prescription fulfillment while maintaining compliance with regulatory requirements. The Specialty Pharmacy Technician plays a key role in coordinating patient care via patient-facing interactions and via the specialty pharmacy call center. Additional responsibilities include benefits investigation, obtaining prior authorizations, initiating patient assistance, managing inventory, coordinating medication delivery, and facilitating communication between providers, patients, and insurance companies. MAJOR DUTIES AND RESPONSIBILITIES: Specialty Pharmacy Workflow: · Process and fill specialty medication prescriptions under the supervision of a specialty pharmacist · Conduct benefits investigations and obtain prior authorizations, working closely with insurance companies and providers · Manage specialty medication inventory ensuring proper storage, handling, and tracking · Document and maintain thorough records of patient interactions for regulatory compliance · Assist with quality assurance programs and ensure adherence to all federal, state, and local regulations · Stay up to date on new specialty pharmacy regulations and company policies Specialty Pharmacy Call Center Workflow: · Serve as the primary point of contact by answering inbound calls from patients, providers, and pharmacy staff members regarding prescriptions and pharmacy services · Process specialty prescription refill requests and verify patient information · Coordinate patient follow-ups to monitor adherence and address concerns · Provide patients with updates on prescription status and delivery timelines · Escalate clinical issues, beyond the scope of a pharmacy technician, to the specialty pharmacist when necessary · Work closely with internal pharmacy staff to resolve medication-related concerns · Assist with outbound calls for prescription reminders and follow-ups as needed In-House Pharmacy Workflow: · Assist in-house pharmacy staff with general, retail-style pharmacy workflow and tasks in the event pharmacy technician coverage is needed · Accurately enter prescription drug data into pharmacy operating system · Processing patient transactions, including ringing up purchases and handling payments Communication: · Treats patients, co-workers, and clinic staff in a respectful and confidential manner. · Able to respond to the requests of patients, co-workers, clinic staff requests in a courteous and timely manner · Understands and adheres to patient confidentiality practices and procedures, and will hold themselves accountable to ensuring patient privacy Regulatory / Record Compliance: · Engages in quality assurance activities to support specialty pharmacy operations and patient care · Accurately document required information in an efficient and timely manner to support seamless patient care and with adherence specialty pharmacy regulation and compliance Other Duties as Assigned: · Performs other clinical and pharmacy duties as assigned to accommodate reasonable needs of the patients and the department provided duties to meet practice norms and legal regulations/standards EDUCATION AND EXPERIENCE: Requirements: High School Diploma or GED Tennessee state Pharmacy Technician licensure in good standing Pharmacy Technician Certification (PTCB or equivalent) in good standing Strong knowledge of pharmacy calculations and sig codes, and commonly prescribed medications Minimum of 1 year of experience in a specialty pharmacy setting Minimum of 2 years of experience in any of the follow settings: retail pharmacy, hospital pharmacy, or pharmacy call center Basic knowledge and navigational skills of Microsoft Office programs (Microsoft Teams, Word, Excel, Outlook, etc.) Strong problem-solving and investigative skills Strong customer service and verbal and written communication skills Desired Experience: Proficiency in navigating TherigySTM specialty pharmacy management software highly preferred Proficiency in eClinicalWorks highly preferred Proficiency in PioneerRx pharmacy software highly preferred Proficiency in navigating prior authorization hub CoverMyMeds and experience in prior authorization processing Previous call center experience preferably in a healthcare and/or pharmacy setting Preferred Bachelors and/or post graduate degree 5+ years' work experience in a specialty pharmacy setting 5+ years' work experience in a retail pharmacy, hospital pharmacy, or pharmacy call center setting Benefits: Competitive salary Health, dental, and vision insurance 401(k) plan with company match Paid time off and holidays Opportunities for professional development WORKING CONDITIONS/PHYSICAL DEMANDS: Work is performed in a structured pharmacy setting. Physical demands include being required to walk throughout the clinic, pharmacy, lifting items up to 20 pounds, experiencing long periods of sitting and standing, and frequent use of computer, keyboard, headset, and phone. INCLEMENT WEATHER POLICY In the event of inclement weather, the Specialty Pharmacy Technician may be expected to provide call center and pharmacy support virtually. Appropriate equipment will be provided in order for tasks such as receiving inbound calls, prescription inputting, etc. to be performed remotely. The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
    $30k-35k yearly est. 12d ago
  • Licensing and Compliance Specialist

    Upperline Health 3.8company rating

    Nashville, TN jobs

    A Specialty Path to Good Health Upperline Health is the nation's largest provider dedicated to lower extremity, wound and vascular care. Founded in 2017 with the ambitious goal of changing specialty care, Upperline Health delivers a more efficient path for patients to receive consistent and effective treatment for chronic illnesses. Triage is temporary. Treatment is transformative. When patients see their specialists at Upperline, they are provided access to a comprehensive care team that ensures patients receive the care they need. Our providers coordinate patients' care among a team of specialists - physicians, advanced practice providers, care navigators, pharmacists, dieticians, and social workers for integrated treatment that addresses patients' immediate and long-term health needs. Upperline Health is based out of Nashville, TN and has clinics in Alabama, California, Florida, Georgia, Indiana, Kentucky, and Tennessee. Our team also cares for patients in Arkansas, Connecticut, Delaware, Maryland, Michigan, Minnesota, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Texas, and Virginia. We put patients at the center of value-based care. This is a remote position for applicants who currently reside in the following states: AL, AZ, FL, GA, IL, IN, KY, MI, SC, NV, PA, TN, TX. About the Licensing & Compliance Specialist Upperline Health is seeking a Licensing & Compliance Specialist to manage the complete lifecycle of professional licenses, provider credentialing, and regulatory compliance for nurse practitioners & care team across multiple states. This role ensures seamless operations by maintaining current licenses, managing collaborating physician relationships, and implementing EMR systems in accordance with state regulations. Success in this role requires a proactive approach to maintaining compliance across multiple states and provider types, strong organizational skills, and the ability to think critically about the implications of various state requirements on healthcare practice. Most importantly, candidates must be self-motivated with the ability to work independently, prioritize effectively, and think strategically with the ability to anticipate and plan for state-specific requirements. What you'll do: * Create and manage a scalable compliance program for multi-state medical practice by an interdisciplinary team * Manage and track state licensing applications and renewals for various healthcare providers including Nurse Practitioners, Social Workers, Clinical Pharmacists, Registered Dieticians, and Registered Nurses * Manage response to all state board communication including any audits, change in scope, or rules * Develop and maintain tracking systems for license renewals, expirations, and compliance deadlines * Research and maintain comprehensive knowledge of state-specific requirements and regulations for healthcare provider practice with legal partners * Coordinate required compliance activities for contracted physicians, including collaborative physician agreements, scheduling and coordinating required meetings, and ensuring chart reviews are conducted in EMR * Manage program to enable necessary diagnostic testing and laboratory procedures * Coordinate credentialing process across multi-state practice for all interdisciplinary roles * Create and maintain detailed documentation of state-specific requirements and processes * Work cross functionally to ensure all necessary stakeholders are kept informed * Proactively identify potential compliance issues and implement solutions Experience and Qualifications * Bachelor's degree in Healthcare Administration, Business Administration, or related field * 3+ years of experience in healthcare licensing and credentialing * Strong knowledge of state Board of Nursing & Medical Board practice acts and healthcare regulations * Excellent organizational skills with proven ability to manage multiple priorities * Ability to build and maintain professional relationships with internal and external stakeholders Strong cross-functional communication skills Adaptability to changing regulatory requirements and organizational needs * Demonstrated experience with excel and healthcare technology platforms * Strong analytical and problem-solving skills * Exceptional attention to detail and accuracy * Project management skills preferred Benefits Comprehensive benefit options include medical, dental and vision, 401K (matching), PTO and parental leave. Compensation Compensation is commensurate to compensation for similar positions in the region and based on prior training and experience Job Type: Full-time
    $41k-62k yearly est. 6d ago
  • Licensed Crisis Counselor - Fully Remote in Clarksville, TN

    Protocall Services 3.9company rating

    Clarksville, TN jobs

    Education (one of the following required): MSW, PsyD, or PhD in a behavioral health field, OR M.A./M.S. in a behavioral health field with a clinical practice emphasis from a COAMFTE, CACREP, or CORE-accredited program Licensure (must reside in TN and hold one of the following): LMSW LPC LPC/MHSP LCSW LAPSW Experience: Minimum of 1 year direct experience in behavioral health, counseling, or social services Location: Remote, Tennessee residency required Benefits Comprehensive medical, dental, and life insurance 401(k) program with company match Company-matched student loan repayment program Short- and long-term disability (STD/LTD) Employee Assistance Program (EAP) Accrued PTO (earn up to 4 weeks in your first year) Opportunities for professional growth and advancement Compensation & Incentives In addition to base hourly pay, our crisis counselors are eligible for the following incentives: + $1.00/hour - Employees who voluntarily commit to both Saturday and Sunday on their recurring schedule receive a $1.00 increase to their base pay post-training. + $1.00/hour - for working a full 40-hour schedule in the workweek post-training Shift Differentials: Hourly shift differentials ranging between two and six dollars may be applied on an hourly basis, depending on your shift and tenure with the organization. These details will be provided at the time of offer to help you prepare for schedule confirmation with the Scheduling Team. Who We Are Protocall Services is a nationally recognized leader in behavioral healthcare and crisis intervention, supporting organizations across the U.S. and Canada. For five consecutive years, we have been awarded "Top Workplace" honors for our strong culture, mission-driven work, and commitment to employee well-being. We serve a wide range of nearly 700 different organizations nationwide, including Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, University counseling centers, and Employee Assistance Programs following our brief immediate support model. As a remote-first organization headquartered in Portland, Oregon, our staff operate with excellence, compassion, and integrity while providing 24/7 telephonic support to individuals with various degrees of need. About the Role As a Crisis Counselor, you will be a telephonic first responder, delivering compassionate emotional support, risk assessment, crisis intervention, and stabilization services. You will engage with callers experiencing a broad range of emotional, behavioral, and situational challenges. This role requires emotional resilience, exceptional communication skills, and a strong ability to multitask while maintaining clarity and professionalism. While many calls involve acute needs, not all calls are crisis calls; some are administrative or supportive in nature. Regardless of the call type, you will ensure each caller receives professional, solution-focused care and a high-quality service experience. Primary Responsibilities * Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance. * Build rapport, actively listen, and foster client engagement. * Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues. * Provide resources, coping strategies, referrals, and safety planning. * Intervene appropriately in emergent situations. * Maintain accurate, timely, and clinically sound documentation. * Multitask effectively while navigating multiple software systems. * Ensure a secure, HIPAA-compliant home workspace with a locking door and a wired, stable internet connection. What You Can Expect * Six-Week Paid Virtual Training Cohort: Monday-Friday, 8:00 AM to 4:30 PM PST A structured onboarding program including skills development, role-playing, mentored live call work, and crisis-care foundations. Successful completion is required for continued employment. * Remote Scheduling: Upon graduation from training, you will transition to your regular schedule, developed in collaboration with our Scheduling Department. Regular availability on weekends and holidays is required. Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different
    $44k-57k yearly est. 30d ago
  • EAP Trainer PRN Remote Counselor

    Baptist Memorial Health Care 4.7company rating

    Memphis, TN jobs

    Provides training and educational programs for external customer groups and for internal staff continuing education. Provides guidance and support to employees and dependents by assessing their personal needs to facilitate problem resolution. Assists with Critical Incident Stress debriefings, health fairs, and orientations as needed. Performs other duties as assigned. Job Responsibilities Assesses and implements internal staff continuing education and professional development. Provides coordination of Critical Stress Incident Management to meet customer needs. Provides on-site events for client companies by responding to their requests to deliver expected programs and presentations and creating opportunities to increase utilization. Provides guidance and support to employees and dependents by assessing their personal needs to facilitate problem resolution. Minimum Required Master's degree in mental health, counseling, social work, or addiction related field. Preferred/Desired Mental health education. Licensure Description Minimum Required Licensed Professional Counselor (LPC) or Licensed Clinical Social Worker (LCSW)
    $28k-37k yearly est. 11d ago
  • Project Manager - Strategic Workforce Analytics (Remote)

    Maximus 4.3company rating

    Davenport, IA jobs

    Description & Requirements The Project Manager-Strategic Workforce Analytics will lead the design, implementation, and continuous improvement of Resource Management (RM) processes and system, primarily leveraging Eightfold and integrated platforms with a goal of establishing Resource Management as a structured, enterprise-wide program. This role primarily supports Strategic Workforce Planning (SWP) but is matrixed to support Learning & Organizational Development (L&OD), HRIS, and Operations, driving a strategic, scalable approach to resource management and workforce analytics. The position combines program management expertise, technical systems fluency, and analytical capabilities to deliver accurate resource planning, actionable insights, and enable proactive workforce decisions such as redeployment, reskilling, and capacity forecasting. Essential Duties and Responsibilities: - Manage system administration and configuration for Eightfold Resource Management, ensuring accurate user access and timely release updates within established guidelines. - Coordinate integration activities across assigned platforms (e.g., Salesforce, Kantata, HRIS) in partnership with IT and vendors. - Maintain resource management workflows and monitor data quality, applying compliance standards and established processes. - Prepare and deliver workforce planning reports and dashboards to support decision-making for assigned business areas. - Conduct routine audits and maintain compliance dashboards ensuring adherence to organizational policies. - Onboard and provide guidance to Resource Managers and stakeholders on resource management processes and best practices. - Facilitate regular workforce planning meetings focused on capacity and resource allocation within assigned business areas. - Collaborate with Talent Acquisition, Learning & Development, Finance, and Operations teams to execute workforce planning activities aligned with business needs. - Identify opportunities for process improvement and implement automation solutions within the scope of resource management operations. - Support departmental initiatives that contribute to workforce planning objectives, ensuring alignment with organizational goals. -Deliver recurring workforce planning dashboards, forecasts, and skills intelligence - partner with stakeholders on future talent strategies based on data (build, bot, buy, borrow). -Partner closely with Solution Architects to get timely insights into future talent demands and capabilities. -Support enterprise initiatives such as reskilling programs, AI accelerator communities, and future workforce readiness. Minimum Requirements - Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience. -Project Management or consulting experience. -Hands-on experience with Eightfold or other Talent Intelligence and/or Resource Management platform. -Proficiency in data visualization tools and advanced analytics platforms -Strong understanding of data workflows, integrations, and process automation -Excellent facilitation, communication, and stakeholder engagement skills -Data & Analytics experience (such as: SQL, Python, Power BI/Tableau, and forecasting models) -Stakeholder Management & Change Leadership -Proven ability to balance strategic thinking with operational execution. Preferred Experience: -Familiarity with data warehousing concepts and skills-based workforce planning, redeployment, and reskilling frameworks -Background with enterprise transformation projects -Workforce planning/resource management experience -HR Technology Fluency: RM platforms, HRIS, CRM systems -Experience with skills taxonomies and workforce analytics platforms (Eightfold, OneModel, SAP Analytics Cloud, Anaplan) -PMP certification, Agile/Scrum methodologies is a plus #LI-JH1 #maxcorp #HotJobs1223LI #HotJobs1223FB #HotJobs1223X #HotJobs1223TH #TrendingJobs #c0rejobs #HotJobs0113LI #HotJobs0113FB #HotJobs0113X #HotJobs0113TH #HotJobs0121LI #HotJobs0121FB #HotJobs0121X #HotJobs0121TH EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 90,780.00 Maximum Salary $ 122,820.00
    $82k-120k yearly est. Easy Apply 6d ago
  • Case Builder Auditor - Veterans Evaluation Services

    Maximus 4.3company rating

    Des Moines, IA jobs

    Description & Requirements Maximus is currently hiring for a Case Builder Auditor to join our Veterans Evaluation Services (VES) team. This is a remote opportunity. The Case Builder Auditor is responsible for reviewing Disability Benefits Questionnaires ("DBQs") built by Case Builders on the "Build Team" so that Veterans may be evaluated on behalf of the Department of Veterans Affairs (the "VA"). Auditors are responsible for providing guidance and instructions to Case Builders with questions on VA specific build criteria and also second reviews and audit cases built to ensure builds meet VA specific build criteria for VBA exams. An Auditor works closely with the of Auditors and Builders, as well as with the Case Builder Manager, to maintain a respectful, positive, and high sense of urgency work environment and to make sure the Case Building Department is producing the highest quality exams possible. Due to contract requirements, only US Citizens or Green Card holders can be considered for this opportunity. Essential Duties and Responsibilities: - Enter any missed build information into the software for the doctor to be able to utilize during and after the appointment. - Ensure providers have the necessary documentation and medical records to properly evaluate Veterans. - Research medical conditions and new information when necessary in order to assist builders with any case questions during the build process. - Identify and confirm that all relevant worksheets and diagnostics were added during the build process as requested by the VA. - Track Case Builder (CB) errors and monitor progress of assigned builders through weekly audit reports and master error log. - Communicate with CB supervisors when patterns of concern regarding quality and production are identified. - Communicate with other departments to share relevant information when necessary in order to best complete the case. - Thoroughly checks over and approves Case Builder's work when in audit, to make sure the build is sufficient. - Complete audits as assigned by Supervisor or Case Building Management. - Assists with clarification response (CR) updates when a CB on the build team is out of office. - Complete one-on-one conferencing with assigned Case Builders to review error trends and provide build feedback with the goal of improving assigned Case Builder quality. - Responds promptly and appropriately to messages from supervisors, co- workers, and other departments. Please note upon hire, Veterans Evaluation Services (VES), a Maximus Co. will provide all necessary computer equipment that is to be utilized to fulfill the duties of your role. New hires will not be exempt from using company provided equipment. Home Office Requirements using Maximus-Provided Equipment: - Internet speed of 20 mbps or higher required (you can test this by going to ****************** - Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to home router - Private work area and adequate power source - Must currently and permanently reside in the Continental US In accordance with SCA contract requirements, remote work must be conducted from the location specified at the time of hire. Travel is not permitted, and your are required to remain at your designated home location for all work activities. Minimum Requirements - High school graduate or GED required. - Minimum of 2 years of related experience. - Minimum of 1 year of Case Building experience, to include high productivity and low error percentage, during time as a Case Builder. - 2 or more years previous Case Building experience is strongly preferred. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 26.45 Maximum Salary $ 35.35
    $35k-46k yearly est. Easy Apply 4d ago
  • Technical Account Manager

    Cardinal Health 4.4company rating

    Des Moines, IA jobs

    Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. **Job Description** As the leading provider of comprehensive pharmaceutical commercialization services, Sonexus Health empowers pharmaceutical manufacturers by integrating innovative distribution models with patient access, adherence programs and reimbursement services. Patients start therapy faster and stay compliant longer, while manufacturers own their provider relationships and gain actionable, real-time visibility into how, when and why their products are used. **Position Summary** Technical Account Management (TAM) is responsible for playing a key/critical role in realizing business value through the application of project management knowledge, skills, tools, and techniques to meet project objectives. The TAM will also use their rich healthcare domain expertise, along with project management and proactive consulting skills, to solve complex technical challenges for some of the largest pharmaceutical manufacturers in the country. To our clients, this individual will be an expert in combining our technology platform and solutions with their programs to provide maximum benefit to their business and patients. **Role contribution and responsibilities:** + Demonstrates advanced knowledge of Cardinal Health and customer industry, including key competitors, terminology, technology, trends, challenges, reimbursement and government regulation; demonstrates working knowledge of how Cardinal Health technical offerings match with a customers' unique business needs + Demonstrates knowledge of the project management initiating, planning, executing, monitoring/controlling, and closing processes. + Monitors performance and recommends scope, schedule, cost or resource adjustments + Connects short-term demands to long-term implications, in alignment with the supporting business case. + Prioritizes multiple tasks while meeting deadlines + Communicates project status (health, forecast, issues, risks, etc.) to stakeholders in an open and honest fashion. + Effectively balances competing project constraints including but not limited to scope, quality, schedule, funding, budget, resources, and risk, to manage project success. + Connects project objectives to broader organizational goals. + Provides input to contracts, reviews contracts to ensure completeness of scope and appropriate accountability based on role and/or responsibility. + Negotiates with stakeholders to obtain the resources necessary for successful project execution. + Partners with stakeholders and technologist to implement/automate/operationalize models into day-to-day business decision making. + High level of client contact in an Account Management portfolio approach. **What is expected of you and others at this level** + Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects + Participates in the development of policies and procedures to achieve specific goals + Recommends new practices, processes, metrics, or models + Works on or may lead complex projects of large scope + Projects may have significant and long-term impact + Provides solutions which may set precedent + Independently determines method for completion of new projects + Receives guidance on overall project objectives + Acts as a mentor to less experienced colleagues + Identifies and qualifies opportunities within service portfolio (including but not limited to technology, program design, services expansion, etc....) with existing client and develops plans for introducing new solutions through collaborative relationships **Accountabilities in this role** + Analyze and recommend technical solutions related to new product launches, product discontinuations, vendor integrations, and operational efficiencies among other potential services + Acts as single technical liaison for the client + Daily interactions with client to assess and advise client needs and requests + Analyze client program, needs and propose solutions and options that provide value to client + Recommend technical changes/updates/enhancements to current platform and vendor integration landscape to further align with client's strategy and industry advancements. + Manage client deliverables, timelines, and artifacts + Monitor team backlog and prioritize activities to deliver on time, on budget, on scope + Anticipate client needs and proactively make program recommendations to enhance service value + Perform necessary project administration, project status, and risk, issue management _Qualifications_ + Master's Degree preferred + 3-5 years' experience of client relationship management experience at the account management level preferred + Prior experience working in a Specialty Pharmaceutical HUB environment, preferred + 8+ years' experience in professional services, healthcare, or related field preferred serving in a technical capacity preferred + Proficiency in Microsoft Office products preferred + Strong oral and written communication skills, with executive facing presentation experience + Strong project management skills + Proven ability to learn an application of advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects + Travel requirement up to 10% TRAINING AND WORK SCHEDULES: + Your new hire training will take place 8:00am-5:00pm CST, mandatory attendance is required. + This position is full-time (40 hours/week). + Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 7:00pm CST. REMOTE DETAILS: + You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. + We will provide you with the computer, technology and equipment needed to successfully perform your job. + You will be responsible for providing high-speed internet. + Internet requirements include the following: + Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable. + Download speed of 15Mbps (megabyte per second) + Upload speed of 5Mbps (megabyte per second) + Ping Rate Maximum of 30ms (milliseconds) + Hardwired to the router + Surge protector with Network Line Protection for CAH issued equipment **Anticipated salary range:** $105,100-$150,100 **Bonus eligible:** Yes **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 03/15/2026 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $105.1k-150.1k yearly 12d ago
  • Behavioral Health Support Specialist

    Hope Family Health 3.8company rating

    Westmoreland, TN jobs

    Description - Behavioral Health Support Specialist Original Board Approval Date 8/23/2023 Reports to Behavioral Health Services Manager Division Clinical Patient Care Exempt/Non-Exempt Status Non-Exempt Security Roles Clinical Care Specialist, Clinical Administration, Receptionist/Front Desk JOB SUMMARY: This position requires strong organizational and interpersonal skills and will play a vital role in HOPE's Behavioral Health Department. The Behavioral Health Support Specialist will support behavioral health patients while also assisting the Behavioral Health Services Manager with planning, implementing, and coordinating various projects within the department. This role will also provide individualized support to clients with behavioral health needs and ensure successful coordination of care with appropriate resources. The position reports directly to the Behavioral Health Services Manager and requires a passion for mental health advocacy along with the ability to manage multiple projects, tasks, and deliverables effectively. PRIMARY DUTIES AND RESPONSIBILITIES: * Behavioral Health Support: Conduct assessments of clients' mental health needs. Coordinate and connect clients with appropriate mental health services, resources, and community support systems. Provide ongoing support to the medical department related to behavioral health needs. Assist with group therapy coordination when available. Provide emotional support and crisis intervention when necessary. * Client Advocacy: Advocate for clients' rights and needs within the mental health system and other relevant service systems. * Project Coordination: Assist the Behavioral Health Services Manager in developing project plans, timelines, and milestones for mental health grant initiatives. Coordinate project activities and collaborate with stakeholders including mental health professionals, service providers, and community organizations. Ensure effective communication and collaboration among project teams to meet project goals. * Data Management and Reporting: Maintain accurate and up-to-date client records, project documentation, and data related to project outcomes. Ensure UDS measures are collected and recorded for behavioral health patients. Generate progress reports as requested. * Resource Allocation: Assist in identifying resource needs for project components and support appropriate allocation. Work with the Behavioral Health Services Manager to optimize resource utilization. * Risk Management: Identify potential risks and challenges in case management and project coordination. With support from the Director of Operations, assist in implementing mitigation strategies and developing contingency plans. * Compliance and Quality Assurance: Ensure compliance with all relevant regulations, policies, and ethical standards in case management and project implementation. Maintain high-quality services and adherence to best practices. Participate in various organizational committee activities, such as QA/QI and Risk Management, as needed. * Mobile Unit Support and Operation: Serve as a driver and support staff for HOPE's mobile health unit, traveling to various communities to deliver accessible behavioral health services to individuals who may face barriers to accessing care at fixed clinic locations. Safely operate the mobile unit in accordance with organizational policies and all traffic laws. Assist with setup, breakdown, patient flow, and general support of mobile clinic operations to ensure efficient and compassionate service delivery. Support outreach efforts by engaging community partners and patients to promote available services. INTERMITTENT DUTIES: Performs other duties as assigned by the Behavioral Health Services Manager to support departmental and organizational needs. OFF-SITE WORK: * Off-site work is not a routine requirement of this position. * With prior Team Lead approval, some job tasks may be completed remotely, including trainings, conferences, meetings, and deadline-driven tasks. * When working off-site, employees must have a confidential, designated workspace to ensure privacy and productivity. * Off-site work arrangements will be reviewed at hire, annually, and as needed. SKILLS/QUALIFICATIONS: * Associate's degree in social work, or a related field, or equivalent relevant experience. * Experience in project coordination or management preferred. * Strong organizational and time management skills with the ability to manage multiple priorities. * Excellent communication, interpersonal, and problem-solving skills. * Knowledge of mental health programs, services, and community resources preferred. * Ability to work collaboratively with diverse teams and stakeholders. * Proficiency with computerized practice management systems and common office software (Word, Excel, Outlook, Internet). PERSONAL ATTRIBUTES: The Behavioral Health Support Specialist must maintain strict confidentiality and consistently uphold HOPE's core values. The ideal candidate will demonstrate: * Trustworthiness and integrity * Respect for patients, colleagues, and the community * Cultural awareness and sensitivity * Flexibility and adaptability * Strong work ethic and commitment to excellence WORKING CONDITIONS AND PHYSICAL DEMANDS: * Primarily office-based with periodic travel between HOPE sites. * Occasional extended hours may be required. * May be exposed to body fluids and other healthcare-related hazards. * Requires visual acuity to read, write, and operate office equipment. * Must communicate effectively in English; second language proficiency is helpful but not required. * Requires adequate hearing for in-person and phone communication. * Occasionally required to lift up to 25 pounds. Note: This is intended to convey information essential to understanding the scope of the Behavioral Health Support Specialist position. It is not intended to be an exhaustive list of qualifications, duties, or responsibilities, as other duties may be assigned as needed. This job description follows the Americans with Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA) (May 1995) HOPE Family Health Services is an equal opportunity employer who complies with applicable State and Federal civil rights laws and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status. Many positions at HOPE Family Health Services are funded in-part or in-whole by State or Federal Department of Health and Human Services funding and as such, our organization cannot employ individuals with certain criminal backgrounds or who are on State or Federal exclusion or debarment lists.
    $28k-32k yearly est. 8d ago
  • Specialty Pharmacy Technician (On Site)

    Christ Community Health Services 4.3company rating

    Memphis, TN jobs

    TITLE: Specialty Pharmacy Technician REPORTS TO: Specialty Pharmacist FLSA: Non-Exempt DEPARTMENT: Pharmacy LOCATION: East Jackson (ON SITE) JOB SUMMARY: The Specialty Pharmacy Technician supports the operations of a specialty pharmacy by assisting the pharmacist with the preparation, processing, and dispensing of specialty medications (e.g. hepatitis C, HIV). This role focuses on ensuring timely and accurate prescription fulfillment while maintaining compliance with regulatory requirements. The Specialty Pharmacy Technician plays a key role in coordinating patient care via patient-facing interactions and via the specialty pharmacy call center. Additional responsibilities include benefits investigation, obtaining prior authorizations, initiating patient assistance, managing inventory, coordinating medication delivery, and facilitating communication between providers, patients, and insurance companies. MAJOR DUTIES AND RESPONSIBILITIES: Specialty Pharmacy Workflow: · Process and fill specialty medication prescriptions under the supervision of a specialty pharmacist · Conduct benefits investigations and obtain prior authorizations, working closely with insurance companies and providers · Manage specialty medication inventory ensuring proper storage, handling, and tracking · Document and maintain thorough records of patient interactions for regulatory compliance · Assist with quality assurance programs and ensure adherence to all federal, state, and local regulations · Stay up to date on new specialty pharmacy regulations and company policies Specialty Pharmacy Call Center Workflow: · Serve as the primary point of contact by answering inbound calls from patients, providers, and pharmacy staff members regarding prescriptions and pharmacy services · Process specialty prescription refill requests and verify patient information · Coordinate patient follow-ups to monitor adherence and address concerns · Provide patients with updates on prescription status and delivery timelines · Escalate clinical issues, beyond the scope of a pharmacy technician, to the specialty pharmacist when necessary · Work closely with internal pharmacy staff to resolve medication-related concerns · Assist with outbound calls for prescription reminders and follow-ups as needed In-House Pharmacy Workflow: · Assist in-house pharmacy staff with general, retail-style pharmacy workflow and tasks in the event pharmacy technician coverage is needed · Accurately enter prescription drug data into pharmacy operating system · Processing patient transactions, including ringing up purchases and handling payments Communication: · Treats patients, co-workers, and clinic staff in a respectful and confidential manner. · Able to respond to the requests of patients, co-workers, clinic staff requests in a courteous and timely manner · Understands and adheres to patient confidentiality practices and procedures, and will hold themselves accountable to ensuring patient privacy Regulatory / Record Compliance: · Engages in quality assurance activities to support specialty pharmacy operations and patient care · Accurately document required information in an efficient and timely manner to support seamless patient care and with adherence specialty pharmacy regulation and compliance Other Duties as Assigned: · Performs other clinical and pharmacy duties as assigned to accommodate reasonable needs of the patients and the department provided duties to meet practice norms and legal regulations/standards EDUCATION AND EXPERIENCE: Requirements: High School Diploma or GED Tennessee state Pharmacy Technician licensure in good standing Pharmacy Technician Certification (PTCB or equivalent) in good standing Strong knowledge of pharmacy calculations and sig codes, and commonly prescribed medications Minimum of 1 year of experience in a specialty pharmacy setting Minimum of 2 years of experience in any of the follow settings: retail pharmacy, hospital pharmacy, or pharmacy call center Basic knowledge and navigational skills of Microsoft Office programs (Microsoft Teams, Word, Excel, Outlook, etc.) Strong problem-solving and investigative skills Strong customer service and verbal and written communication skills Desired Experience: Proficiency in navigating TherigySTM specialty pharmacy management software highly preferred Proficiency in eClinicalWorks highly preferred Proficiency in PioneerRx pharmacy software highly preferred Proficiency in navigating prior authorization hub CoverMyMeds and experience in prior authorization processing Previous call center experience preferably in a healthcare and/or pharmacy setting Preferred Bachelors and/or post graduate degree 5+ years' work experience in a specialty pharmacy setting 5+ years' work experience in a retail pharmacy, hospital pharmacy, or pharmacy call center setting Benefits: Competitive salary Health, dental, and vision insurance 401(k) plan with company match Paid time off and holidays Opportunities for professional development WORKING CONDITIONS/PHYSICAL DEMANDS: Work is performed in a structured pharmacy setting. Physical demands include being required to walk throughout the clinic, pharmacy, lifting items up to 20 pounds, experiencing long periods of sitting and standing, and frequent use of computer, keyboard, headset, and phone. INCLEMENT WEATHER POLICY In the event of inclement weather, the Specialty Pharmacy Technician may be expected to provide call center and pharmacy support virtually. Appropriate equipment will be provided in order for tasks such as receiving inbound calls, prescription inputting, etc. to be performed remotely. The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
    $30k-35k yearly est. Auto-Apply 60d+ ago
  • District Manager

    Biote 4.4company rating

    Memphis, TN jobs

    Description Biote Medical is the world leader in hormone optimization and we are adding to our team! We partner with providers to take a complete approach to healthier aging through patient-specific bioidentical hormone replacement therapy and the only nutraceutical line created specifically to support hormone health.This position will help support our Memphis territory. We're looking for someone with a passion for changing healthcare who wants to be in a hands-on and engaged position working within a dynamic and collaborative sales team.You must be located in the Memphis area to be considered.Position and Scope:We are looking for a driven candidate with the desire to recruit qualified physicians and practitioners into a partnership relationship with Biote; in order to provide cutting edge technology for bioidentical hormone replacement therapy (BHRT) and healthy aging options to their own patients and to the public at large. The ideal candidate is responsible for relationship development, practice development and sales of the Biote Method to practitioners. Sales activity includes prospecting, cold calling, practice development, tradeshows, sales events, and other methods for creating leads and closing sales for Biote within the approved price matrix. In addition, the Liaison provides technical, educational, and Provider Partner support. This is a field-based remote position.As a District Manager, your daily responsibilities will include: Acquiring and retaining extensive knowledge of hormone replacement therapy through materials provided by Biote, as well as outside sources. Effectively conducting physician, staff and patient training in the areas of Biote's business protocols; specifically, marketing, financial, therapy, forms, patient seminars, company online resources and other topics that may change from time to time. Ability to read and understand medical and scientific studies. Researching and evaluating physicians in assigned areas based on Biote's criteria for appropriateness and suitability. Effectively presenting Biote's training and business program to physicians, Nurse Practitioners, Physician Assistants, office managers and office staff. Recruiting suitable physicians and other practitioners through professional and effective prospecting, appointment setting and presentation skills. Cultivating and maintaining mutually productive partnerships with practitioners to grow new and current practices and maintain patient retention levels of 60% or better. Effectively conducting physician, staff and patient training in the areas of Biote's business protocols; specifically, marketing, financial, therapy, forms, patient seminars, company online resources and other topics that may change from time to time. Securing all required contracts, paperwork and documentation as well as payments and fees as needed for attendees to participate in regular training and certification classes. Conducting and facilitating patient educational seminars as needed for trained practitioners on a monthly basis. Contributing to the development of the practice by assisting the Office Manager/Marketing position with email marketing, social media, referral cards and website information cards. Prospecting for new leads and identifying quality sales prospects from active leads. Attending marketing and sales events for prospects and current customers. Working with customers for sales referrals with new prospects. Updating all relevant sales activities in the Company's CRM system. Closing sales accurately and effectively each month to meet or exceed targets. Responding to all emails received from the customer and Biote employees and related vendors in a timely manner. Performing other related duties as required or requested. As a District Manager, your background should include: Bachelor's degree Strong teamwork, communication (written and oral), client management, and interpersonal skills. Minimum of 3-5 years of sales experience in a business-to-business model, preferably medical device, diagnostics, and/or biotech. Strong work ethic and time management skills Ability to make effective and persuasive communications and technical presentations to physicians, management and/or large groups. Ability to thoroughly understand and communicate the attributes and qualities of Company products using professional selling and closing skills. Proficient in Microsoft Office suite and customer relationship management software. Ability to travel in order to do business, approximately 20% of the month. Scheduled hours are 40 to 50 hours per week Monday through Friday but may be extended as required to execute the tasks assigned. Valid driver's license issued by the state/province in which the individual resides and a good driving record is required. Home office capability is required with reliable high-speed internet access Company Perks: Medical, Dental & Vision Insurance, Virtual Visits/Telemedicine Company Paid Life and AD&D Insurance 15 days of Paid Time Off and Company Holidays 401k with a 3% employer contribution Motus mileage program Other excellent health and wellness benefits in line with our business If you're interested in this awesome opportunity, please apply today!
    $89k-163k yearly est. Auto-Apply 9h ago
  • CX Value Realization Advisor

    Zoom 4.6company rating

    Des Moines, IA jobs

    Zoom aims to be a true value partner for our customers. That means helping enterprise leaders connect CX strategy, operating models, and technology investments to real business outcomes. This role exists to do exactly that with Zoom's CX team. As a Value Advisor, you'll sit at the intersection of sales, product, and customer experience strategy . You will influence decisions, shape narratives, and help customers (and internal teams) see what's possible when CX is designed intentionally. This is a practical, hands‑on role. If you like thinking strategically and rolling up your sleeves to build decks, design workshops, and pressure‑test ideas with executives, you'll feel at home here. Be a trusted advisor + Partner with Value Realization, Sales, Product, and Leadership to bring a clear, holistic point of view on CX and Zoom's role as a value partner. + Help teams frame customer conversations around outcomes (efficiency, growth, experience), not features. Analyze what really matters + Break down customer strategies, revenue models, competitive pressures, and operating models to identify where CX can move the needle. + Understand how customers actually create value across their business, and identify where CX, service, or sales changes can unlock outsized impact. Shape and support pre‑sales engagements + Support pre‑sales efforts by deploying lightweight but credible value activities such as: + Experience and service design + Voice of Customer and Employee diagnostics + Opportunity and value framing + Business Case development + Translate insights into clear, executive‑ready narratives that support deal momentum. Turn strategy into action + Help inform Zoom's strategic vision and work along multiple teams to act as a feedback loop between customer, partner, product, marketing and beyond. + Create and use value frameworks to help customers convert strategic goals into concrete roadmaps and investment priorities. + Manage a repository of assets and accelerators to deploy across customers with scale. + Align business and technology stakeholders inside large, matrixed enterprise customers. Lead the room when it matters + Facilitate executive workshops and strategic planning sessions that create clarity, alignment, and forward motion. + Build and present points of view on the next generation of CX, including AI‑enabled service, sales, and experience orchestration. What success looks like + Sales teams bring you into complex opportunities early, and keep bringing you back. + Executives leave sessions with a clearer understanding of why CX matters and what to do next . + Your work helps turn abstract CX ambition into practical, fundable initiatives. + Ensure the tools, frameworks, and assets used by the Value Realization team are current, usable, and ready for real customer work. Experience & background + 5+ years of experience in a leading SaaS CX organization, management consultancy, or complex operations environment. + Proven exposure to customer service operations across service, sales, and marketing journeys. + Industry knowledge in one or more of the following sectors is preferred: Financial Services, Consumer Retail and Travel & Hospitality. CX and technology fluency + Working knowledge of service design, including how front and backstage intersect. + Strong working knowledge of CX technologies such as contact center platforms, CRM, CDP, ticketing, and related data flows. + Comfortable discussing how technology enables (or limits) operating model change. Clear thinking and strong communication + Excellent content creation skills especially slideware, visuals, and concise executive writing. + Able to simplify complex ideas without dumbing them down. Modern ways of working + Uses AI and automation tools to scale research, analysis, and content creation. + Thrives in a highly matrixed environment and can influence without formal authority. Practical realities + Willing and able to travel as needed to support customers and internal teams. Why this role is different This isn't a generic strategy role or a pure sales overlay. You'll help define how Zoom shows up as a CX value advisor , both internally and with customers. You'll build repeatable ways of working, shape points of view, and help grow a team that raises the bar on how CX value is articulated and delivered. Salary Range or On Target Earnings: Minimum: $97,600.00 Maximum: $225,700.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Anticipated Position Close Date: 02/03/26 Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn (********************************* for more information. About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form (https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&d=1***********3361) and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. #LI-Remote We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines
    $50k-84k yearly est. 8d ago

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