What does a family case coordinator do?
A family case coordinator protects children from neglect and abuse and reunifies families. If possible, they relocate children into a permanent home or independent living when they cannot be reunified with their families. They help families identify and assess their needs, which may include social services, job training, physical and mental healthcare, or education. They must be clinical, have good communication skill, be organized, have a perfect sense of time management, and be decisive.
Family case coordinator responsibilities
Here are examples of responsibilities from real family case coordinator resumes:
- Maintain national staffing Microsoft SharePoint site in order to manage staffing requisitions and available resources for business needs
- Grant access to electronic medical record databases to process utilization reviews in a timely and accurate manner while remaining HIPAA compliant.
- Determine participants' eligibility for program by gathering data and maintaining information to ensure clients are compliant for TANF program regulations.
Family case coordinator skills and personality traits
We calculated that 17% of Family Case Coordinators are proficient in Coordinators, Social Work, and Child Care. They’re also known for soft skills such as Emotional skills, Communication skills, and Interpersonal skills.
We break down the percentage of Family Case Coordinators that have these skills listed on their resume here:
- Coordinators, 17%
Worked alongside Family Self-Sufficiency Coordinators to recruit new clients for the Family Self-Sufficiency Program.
- Social Work, 12%
Schedule publicize and facilitate educational, employment and social workshops.
- Child Care, 6%
Implement and collaborate in the approach of preventing child abuse and neglect in early child care.
- Community Resources, 6%
Provide referral information to families/parents regarding appropriate community resources and assist with necessary paperwork.
- Community Outreach, 6%
Conduct intensive community outreach in order to recruit residents for program enrollment.
- Mental Health, 5%
Collaborated with mental health agencies to identify community-based service needs.
Common skills that a family case coordinator uses to do their job include "coordinators," "social work," and "child care." You can find details on the most important family case coordinator responsibilities below.
Communication skills. Another soft skill that's essential for fulfilling family case coordinator duties is communication skills. The role rewards competence in this skill because "clients talk to social workers about challenges in their lives." According to a family case coordinator resume, here's how family case coordinators can utilize communication skills in their job responsibilities: "demonstrate excellent verbal and written communication skills, customer service skills, and family engagement skills. "
Interpersonal skills. family case coordinators are also known for interpersonal skills, which are critical to their duties. You can see how this skill relates to family case coordinator responsibilities, because "social workers must be able to work with different groups of people." A family case coordinator resume example shows how interpersonal skills is used in the workplace: "utilized exceptional communicative and interpersonal abilities to establish and maintain positive rapport with patients through crisis intervention and counseling. "
Organizational skills. family case coordinator responsibilities often require "organizational skills." The duties that rely on this skill are shown by the fact that "social workers must help and manage multiple clients, often assisting with their paperwork or documenting their treatment." This resume example shows what family case coordinators do with organizational skills on a typical day: "assisted in developing and monitoring organizational budgets and financial reports. "
Problem-solving skills. A commonly-found skill in family case coordinator job descriptions, "problem-solving skills" is essential to what family case coordinators do. Family case coordinator responsibilities rely on this skill because "social workers must analyze their clients’ complex situations and develop practical solutions." You can also see how family case coordinator duties rely on problem-solving skills in this resume example: "served as liaison between families, staff and community resources to provide guidance and resolution of issues. "
Compassion. While "compassion" is last on this skills list, don't underestimate its importance to family case coordinator responsibilities. Much of what a family case coordinator does relies on this skill, seeing as "social workers often work with people who are in stressful and difficult situations." Here is a resume example of how this skill is used in the everyday duties of family case coordinators: "conferred frequently with physicians, patients and families and provided compassionate support and guidance throughout treatment and recovery. "
The three companies that hire the most family case coordinators are:
- Trinity Health3 family case coordinators jobs
- Lighthouse Academies
1 family case coordinators jobs
- RWJBarnabas Health1 family case coordinators jobs
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Compare different family case coordinators
Family case coordinator vs. Case aide
A case aide is responsible for supporting the community operations and projects to provide high-quality services for the citizens and assist them with the resources for their daily needs. Case aides are also employed in a health care institution or private households to look for patients and monitor their conditions. They coordinate with other institutions in requesting fundings and sponsorships for community programs to help the citizens, especially for financial support. A case aide must have excellent communication and organizational skills in processing paperwork and sorting files for service reference.
These skill sets are where the common ground ends though. The responsibilities of a family case coordinator are more likely to require skills like "coordinators," "community outreach," "data collection," and "family engagement." On the other hand, a job as a case aide requires skills like "foster care," "social services," "patients," and "phone calls." As you can see, what employees do in each career varies considerably.
Case aides earn the highest salaries when working in the government industry, with an average yearly salary of $34,543. On the other hand, family case coordinators are paid more in the education industry with an average salary of $44,755.The education levels that case aides earn slightly differ from family case coordinators. In particular, case aides are 11.5% less likely to graduate with a Master's Degree than a family case coordinator. Additionally, they're 0.6% less likely to earn a Doctoral Degree.Family case coordinator vs. Family support specialist
A family support specialist is an individual who provides counseling and rehabilitation services to families who are facing crises so that their lives can be improved. Family support specialists conduct interviews with members of a family to determine areas that need support such as anti-social behavior, bullying, or domestic violence. They collaborate with healthcare and social professionals to evaluate caseload needs. In cases of relevant child protection, family support specialists are also required to attend court sessions.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that family case coordinator responsibilities requires skills like "coordinators," "data collection," "family engagement," and "fss." But a family support specialist might use other skills in their typical duties, such as, "patients," "foster care," "support services," and "cpr."
Family support specialists earn a lower average salary than family case coordinators. But family support specialists earn the highest pay in the professional industry, with an average salary of $38,192. Additionally, family case coordinators earn the highest salaries in the education with average pay of $44,755 annually.In general, family support specialists achieve similar levels of education than family case coordinators. They're 4.5% less likely to obtain a Master's Degree while being 0.6% less likely to earn a Doctoral Degree.What technology do you think will become more important and prevalent for family case coordinators in the next 3-5 years?
Dr. Sheying Chen Ph.D.
Professor of Public Administration/Social Policy, Pace University
Family case coordinator vs. Children's program coordinator
A children's program coordinator is someone who develops programs for children and toddlers. The children's program coordinator creates child-centered programs to educate and entertain children and infants. The children's program coordinator evaluates children's participation in such programs, provides support, and works with parents to look after their children. The children's program coordinator also ensures the health and safety of the participants, and connects the kids and parents to various support organizations to resolve issues and problems that may be encountered.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from family case coordinator resumes include skills like "coordinators," "community services," "data collection," and "family engagement," whereas a children's program coordinator is more likely to list skills in "patients," "public health," "cpr," and "childhood. "
Children's program coordinators earn the highest salary when working in the manufacturing industry, where they receive an average salary of $41,009. Comparatively, family case coordinators have the highest earning potential in the education industry, with an average salary of $44,755.Most children's program coordinators achieve a similar degree level compared to family case coordinators. For example, they're 1.2% less likely to graduate with a Master's Degree, and 0.0% less likely to earn a Doctoral Degree.Family case coordinator vs. Assistant program coordinator
An assistant program coordinator performs administrative support tasks and assists in organizing programs and activities under a program coordinator's supervision. Their responsibilities typically include monitoring the expenditures and schedules, preparing and processing documents, handling calls and correspondence, creating requests and proposals, communicating with vendors and suppliers, and updating records. They must also assist staff in various tasks and resolve issues promptly and efficiently. When it comes to employment opportunities, an assistant program coordinator may work at learning institutions, government agencies, and private companies.
Types of family case coordinator
Updated January 8, 2025
