Family Case Managers are responsible for helping at-risk youths find families and stable home environments. Family Case Managers generally work in social services, either for government or non-profit agencies.

Family Case Manager Responsibilities

Here are examples of responsibilities from real family case manager resumes representing typical tasks they are likely to perform in their roles.

  • Manage and prioritize individual crisis accessing DMP, law enforcement, and psychiatric hospitalization while meeting daily, weekly/biweekly caseload requirements.
  • Base upon ongoing safety/risk assessments and observation/documentation of behavioral changes recommend permanency decisions for court consideration.
  • Assist family/caregivers as needed to ensure placement stability, permanency, medical coverage and other need services for children.
  • Manage and prioritize individual crisis accessing DMP, law enforcement, and psychiatric hospitalization while meeting daily, weekly/biweekly caseload requirements.
  • Provide ongoing support and counsel for struggling foster homes and older foster children.
  • Assist families in becoming self-sufficient by providing counsel on educational, financial, employment, and housing goals monthly.
  • Make referrals to home care and/or DME vendors using Medicare/Medicaid criteria/eligibility.
Family Case Manager Traits
Compassion is a skill that is necessary for working with others as you're able to put aside your differences and show genuine kindness toward others.
Time-management skills is the efficient manner one is able to put their time to good use.
Communication skills shows that you are able to relay your thoughts, opinions and ideas clearly to those around you.

Family Case Manager Job Description

Between the years 2018 and 2028, family case manager jobs are expected to undergo a growth rate described as "much faster than average" at 13%, according to the Bureau of Labor Statistics. So if the thought "should I become a family case manager?" Has crossed your mind, maybe you should take the growth rate into account. In addition, the number of family case manager opportunities that are projected to become available by 2028 is 52,200.

A family case manager annual salary averages $36,297, which breaks down to $17.45 an hour. However, family case managers can earn anywhere from upwards of $30,000 to $42,000 a year. This means that the top-earning family case managers make $12,000 more than the lowest-earning ones.

It's hard work to become a family case manager, but even the most dedicated employees consider switching careers from time to time. Whether you're interested in a more challenging position or just looking for a fresh start, we've compiled extensive information on becoming a therapeutic support staff, social worker assistant, school social worker, and case worker.

Family Case Manager Jobs You Might Like

Family Case Manager Resume Examples

Family Case Manager Skills and Personality Traits

We calculated that 9% of Family Case Managers are proficient in Treatment Plans, Community Partners, and Treatment Options. They’re also known for soft skills such as Compassion, Time-management skills, and Communication skills.

We break down the percentage of Family Case Managers that have these skills listed on their resume here:

  • Treatment Plans, 9%

    Implemented social services treatment plans for families with substantiated allegations of child abuse/neglect.

  • Community Partners, 8%

    Served as community program liaison, streamlining resource referral processes among participants and 10 different community partners and resource providers.

  • Treatment Options, 8%

    Perform needs assessments to determine treatment options consistently following policies and procedures.

  • Permanency, 6%

    Assist family/caregivers as needed to ensure placement stability, permanency, medical coverage and other needed services for children.

  • Law Enforcement, 6%

    Conduct investigations and work alongside with law enforcement to ensure accuracy of investigations.

  • Social Needs, 6%

    Monitored and documented family's treatment planning, progress, staffing, significant occurrences, medical, and social needs.

Some of the skills we found on family case manager resumes included "treatment plans," "community partners," and "treatment options." We have detailed the most important family case manager responsibilities below.

  • Arguably the most important personality trait for a family case manager to have happens to be compassion. An example from a resume said this about the skill, "social and human service assistants often work with people who are in stressful and difficult situations" Additionally, other resumes have pointed out that family case managers can use compassion to "provide counseling, compassion, and create treatment plans to assist clients in recovery. "
  • While it may not be the most important skill, we found that many family case manager duties rely on time-management skills. This example from a family case manager explains why: "social and human service assistants often work with many clients." This resume example is just one of many ways family case managers are able to utilize time-management skills: "interviewed clients/completed applications for food stamps/fitap/transitional medicaid, verified statements, determined initial or continuing in/eligibility within deadlines. "
  • Family case managers are also known for communication skills, which can be critical when it comes to performing their duties. An example of why this skill is important is shown by this snippet that we found in a family case manager resume: "social and human service assistants talk with clients about the challenges in their lives and assist them in getting help" We also found this resume example that details how this skill is put to the test: "provided community referrals for families in need and monitored family progress through home visits and communication with service providers. "
  • A family case manager responsibilities sometimes require "interpersonal skills." The responsibilities that rely on this skills are shown by this resume excerpt: "social and human service assistants must make their clients feel comfortable discussing sensitive issues" This resume example shows how this skill is used by family case managers: "utilize oral, written, and interpersonal communication skills on a daily basis. "
  • As part of the family case manager description, you might find that one of the skills that might be helpful to the job is "organizational skills." A family case manager resume included this snippet: "social and human service assistants must often complete lots of paperwork and work with many different clients" This skill could be useful in this scenario: "follow organizational established procedures and policies pertaining to communication, health/safety standards, and emergency response procedures. "
  • While "problem-solving skills" is listed last on this skills list, don't underestimate its importance to family case manager responsibilities. The skill is described by this resume snippet, "social and human service assistants help clients find solutions to their problems" Here is an example of how this skill is used, "provide conflict resolution & crisis intervention. "
  • See the full list of family case manager skills.

    Before becoming a family case manager, 73.3% earned their bachelor's degree. When it comes down to graduating with a master's degree, 14.4% family case managers went for the extra education. If you're wanting to pursue this career, it may be possible to be successful with a high school degree. In fact, most family case managers have a college degree. But about one out of every nine family case managers didn't attend college at all.

    The family case managers who went onto college to earn a more in-depth education generally studied psychology and social work, while a small population of family case managers studied criminal justice and sociology.

    Once you've obtained the level of education you're comfortable with, you might start applying to companies to become a family case manager. We've found that most family case manager resumes include experience from Terros, Children's Home & Aid, and Volunteers of America Los Angeles. Of recent, Terros had 15 positions open for family case managers. Meanwhile, there are 3 job openings at Children's Home & Aid and 3 at Volunteers of America Los Angeles.

    But if you're interested in companies where you might earn a high salary, family case managers tend to earn the biggest salaries at Center For Family Services, Catholic Community Service, and Public Health Management. Take Center For Family Services for example. The median family case manager salary is $38,282. At Catholic Community Service, family case managers earn an average of $37,876, while the average at Public Health Management is $37,757. You should take into consideration how difficult it might be to secure a job with one of these companies.

    View more details on family case manager salaries across the United States.

    If you earned a degree from the top 100 educational institutions in the United States, you might want to take a look at Catholic Charities Diocese of San Diego, Liberty Mutual, and Wabash Valley Transportation. These three companies have hired a significant number of family case managers from these institutions.

    The industries that family case managers fulfill the most roles in are the non profits and health care industries. But the highest family case manager annual salary is in the health care industry, averaging $36,323. In the non profits industry they make $35,772 and average about $34,987 in the government industry. In conclusion, family case managers who work in the health care industry earn a 4.3% higher salary than family case managers in the professional industry.

    The three companies that hire the most prestigious family case managers are:

      What Therapeutic Support Staffs Do

      A therapeutic support staff member specializes in providing guidance and counseling to individuals with emotional support needs, mainly children. They are primarily responsible for building rapport with clients while assessing their different conditions and needs. Through this assessment, therapeutic support staff can develop specific treatments in collaboration with mental health practitioners. One may directly work with schools, clinics, and other medical health facilities. Furthermore, it is essential to maintain all clients' records and monitor their progress, regularly updating the assigned physician or caseworker.

      We looked at the average family case manager annual salary and compared it with the average of a therapeutic support staff. Generally speaking, therapeutic support staff receive $2,546 lower pay than family case managers per year.

      While their salaries may differ, one common ground between family case managers and therapeutic support staff are a few of the skills required in each craft. In both careers, employees bring forth skills like treatment plans, crisis intervention, and mental health.

      As far as similarities go, this is where it ends because a family case manager responsibility requires skills such as "community partners," "treatment options," "permanency," and "law enforcement." Whereas a therapeutic support staff is skilled in "student learning," "emotional support," "behavioral issues," and "community settings." So if you're looking for what truly separates the two careers, you've found it.

      Therapeutic support staff receive the highest salaries in the technology industry coming in with an average yearly salary of $40,004. But family case managers are paid more in the health care industry with an average salary of $36,323.

      On average, therapeutic support staff reach similar levels of education than family case managers. Therapeutic support staff are 4.1% less likely to earn a Master's Degree and 0.8% less likely to graduate with a Doctoral Degree.

      What Are The Duties Of a Social Worker Assistant?

      A social worker assistant is in charge of performing support tasks for social workers in the joint effort to assist disadvantaged families in communities. Their responsibilities include preparing and processing documentation, managing schedules, arranging appointments with clients and external parties, handling calls and correspondence, maintaining records, and running errands on behalf of staff. Furthermore, a social worker assistant may reach out to families to identify their needs, conduct interviews and assessments, facilitate activities, and monitor the progress of families or individuals, referring them to other agencies as needed.

      The next role we're going to look at is the social worker assistant profession. Typically, this position earns a higher pay. In fact, they earn a $1,402 higher salary than family case managers per year.

      A similarity between the two careers of family case managers and social workers assistant are a few of the skills associated with both roles. We used resumes from both professions to find that both use skills like "treatment plans," "support services," and "child care. "

      While some skills are similar in these professions, other skills aren't so similar. For example, several resumes showed us that family case manager responsibilities requires skills like "community partners," "treatment options," "permanency," and "law enforcement." But a social worker assistant might use skills, such as, "appropriate information," "public assistance," "medical records," and "msw."

      On average, social workers assistant earn a higher salary than family case managers. There are industries that support higher salaries in each profession respectively. Interestingly enough, social workers assistant earn the most pay in the pharmaceutical industry with an average salary of $46,604. Whereas, family case managers have higher paychecks in the health care industry where they earn an average of $36,323.

      On the topic of education, social workers assistant earn lower levels of education than family case managers. In general, they're 10.2% less likely to graduate with a Master's Degree and 0.8% less likely to earn a Doctoral Degree.

      How a School Social Worker Compares

      A school social worker specializes in counseling students, families, and faculty members. They are responsible for coordinating with the school to develop programs that prioritize the students' emotional and psychological well-being, respond to any issues and concerns, build rapport to identify their needs, and communicate with support services to provide necessary assistance to any students or families. There are also instances when a school social worker must assist teachers in handling students with behavioral issues, investigating the underlying reasons. Moreover, it is crucial to identify any signs of neglect or abuse, conducting interventive measures right away.

      Let's now take a look at the school social worker profession. On average, these workers make higher salaries than family case managers with a $8,412 difference per year.

      By looking over several family case managers and school social workers resumes, we found that both roles utilize similar skills, such as "treatment plans," "support services," and "crisis intervention." But beyond that the careers look very different.

      Some important key differences between the two careers are a few of the skills necessary to fulfill responsibilities. Some examples from family case manager resumes include skills like "community partners," "treatment options," "permanency," and "law enforcement," whereas a school social worker might be skilled in "student learning," "social emotional," "special education," and "professional development. "

      Interestingly enough, school social workers earn the most pay in the government industry, where they command an average salary of $42,475. As mentioned previously, family case managers highest annual salary comes from the health care industry with an average salary of $36,323.

      School social workers are known to earn higher educational levels when compared to family case managers. Additionally, they're 37.8% more likely to graduate with a Master's Degree, and 1.2% more likely to earn a Doctoral Degree.

      Description Of a Case Worker

      Caseworkers are social workers who watch over the welfare of underprivileged individuals and at-risk families by counseling and providing them with assistance. Usually employed under the government or a local non-profit organization, a caseworker must conduct a thorough interview and house visits to determine the needs of the family. They then refer them to any programs or agencies that can give them the specific care and help needed. Furthermore, it is crucial to identify neglect and abuse signs, reporting them to the authorities right away.

      The fourth career we look at typically earns higher pay than family case managers. On average, case workers earn a difference of $2,917 higher per year.

      According to resumes from both family case managers and case workers, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "treatment plans," "law enforcement," and "support services. "

      While some skills are shared by these professions, there are some differences to note. "community partners," "treatment options," "permanency," and "social needs" are skills that have shown up on family case managers resumes. Additionally, case worker uses skills like communication, customer service, client information, and income on their resumes.

      In general, case workers make a higher salary in the health care industry with an average of $41,360. The highest family case manager annual salary stems from the health care industry.

      Case workers reach lower levels of education when compared to family case managers. The difference is that they're 7.9% more likely to earn a Master's Degree less, and 0.1% less likely to graduate with a Doctoral Degree.