Family Health Care Center jobs - 38 jobs

MOBILE UNIT CLINIC DRIVER - ON CALL MISSION: To provide clinical excellence with outstanding patient experience while ensuring that all members of the community have access to quality, comprehensive, patient-centered health care. We Serve. We Grow. We Achieve. COMPANY INFORMATION: As a federally qualified health center (FQHC) we serve all people with quality healthcare, dignity, and respect. We envision a seamless healthcare delivery system that is proactively responsible for the medical, dental and psychosocial needs of underserved individuals, children and families residing in Kalamazoo County. We advocate for the rights of all people to experience comprehensive healthcare that is delivered through a collaborative community network focused on quality standards of care. Our aim is to decrease healthcare disparities by increasing access to care through culturally sensitive medical attention, education and outreach. We work to reflect this simple motto: "Together, we are improving quality of life by providing excellent health care to all people in an environment of dignity & respect." POSITION SUMMARY: Under general supervision, transports the Family Health Center's Mobile Unit and staff to destinations throughout Kalamazoo County as determined by the Mobile Unit Manager. HOURS: On call and as needed. DUTIES AND RESPONSIBILITIES: Defensively drive the vehicle safely to assigned destinations. Follow local and state driving laws and road regulations, including but not limited to driving within posted speed limits. Set up the unit to include medical and IT equipment. Stopping and looking for traffic at all stop signs, etc. Monitor traffic conditions to avoid delays. Read and interpret maps and GPS directions. Perform vehicle inspection before and after each trip, including, but not limited to, checking tires, brakes, lights, gas, fluid level, etc. Complete the operational checklist. Maintain unit repair and maintenance records. Immediately report any vehicle repair or maintenance needs to the Manager. Takes unit to designated repair shops when necessary. Immediately report any unsafe equipment or working conditions to the Manager. Immediately report any accidents or injuries to the Mobile Unit Manager. Allow no riders not approved by the Mobile Unit Manager. Observe OSHA, state, and federal safety regulations. Stay at the designated site and set up the unit. Ensure the environment is clean and safe. Greet patients in a friendly and courteous manner. Inform the Manager of any changes or restrictions in the driver's license. Maintains the general cleanliness of the vehicle. Provides security for the vehicle while it is parked at a destination. Observe and report suspicious activity. In some instances, serve as security. Must possess general rapport with children and adolescents. Long work hours may be indicated. Perform other duties as assigned. TYPICAL PHYSICAL DEMANDS: While performing the duties of this Job, the employee is regularly required to talk or hear. The employee must frequently sit and use their hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus QUALIFICATIONS: Must possess own transportation. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and third-party vendors. EDUCATION/EXPERIENCE/CERTIFICATIONS/LICENSES: Valid Michigan driver's license Must possess a CDL B with Air Brakes license, no violations on the driving report High school diploma or GED 1-2 years prior experience driving a commercial vehicle. Job-related training or other education may be substituted for 1 year of experience. Family Health Center has the right to modify the duties and functions of the job description based on the needs of the organization.

Location: Kalamazoo, MI Schedule: Full Time: Monday - Friday, 6:00 am start time. About the Role Do you take pride in creating clean, safe spaces that make a difference in people's lives?We're seeking a Custodian to help maintain a sanitary, welcoming, and well-organized healthcare environment. This is a vital role that supports the comfort and safety of our patients, visitors, and staff every day. In this position, you'll work independently to ensure our facility meets high cleanliness and infection-control standards. Your attention to detail and commitment to excellence will directly impact the health and well-being of everyone in our care. What You'll Do Responsible for ensuring the cleanliness of the building Adhere to established safety policies, procedures, and practices Vacuum as necessary Empty trash and recycling, and replace liners as needed Practices proper waste management techniques by placing hazardous waste in proper receptacles and storage areas Scrub and disinfect all sinks, toilet bowls, urinals, and bathroom floors as necessary Vacuum, sweep and/or mop the floors of the lunchroom and break areas as necessary Capable of using and maintaining tools and equipment such as vacuum cleaners, floor buffers and extractors, shovels, snow removal equipment, lawn care equipment, and various power tools Clean interior building windows, door windows, etc. as necessary Inform Purchasing when cleaning supplies are in need of restocking Keep all paper towels, toilet seat covers, toilet paper and facial tissue stocked and available May be required to complete simple maintenance functions (unclog toilets; mop up toilets that overflow, repair or change out broken fixtures, hang pictures, etc.) Keep Maintenance and Tooling area clean and tidy when all other duties are complete Clean work areas thoroughly each day at the end of the shift Must have adequate transportation to travel to all locations Must be able to work independently and with little supervision Ability to work a flexible schedule or as required by business needs What We're Looking For Strong attention to detail and a commitment to infection control and safety Ability to work independently and prioritize daily responsibilities effectively Reliable transportation to and from work Basic computer skills and the ability to learn new systems or software as needed Comfortable following written, verbal, and diagram-based instructions Dependable, flexible, and dedicated to providing exceptional service Education & Experience High school diploma or GED required At least three years of janitorial or custodial experience, preferably in a healthcare or pharmaceutical environment Why You'll Love Working Here Make a direct impact on patient care and safety Join a respectful, supportive, and mission-driven team Take pride in keeping a healthcare environment clean and welcoming for all If you're dependable, detail-oriented, and take pride in maintaining high standards of cleanliness, we invite you to apply today and help us provide a safe and healing environment for our patients and staff. Family Health Center has the right to modify the duties and functions of the job description based on the needs of the organization. Family Health Center is an Equal Opportunity Employer.

Department: Finance Reports To: Director of Finance FLSA Status: Exempt, Salary Location: FHC - Sheridan About the Role: Family Health Center is seeking an experienced and dedicated Controller to lead our Accounting Department. This key leadership role is responsible for overseeing the organization's financial operations to ensure compliance, integrity, and efficiency across all accounting functions. The Controller will serve as a strategic partner to the Director of Finance and Chief Financial Officer, supporting financial planning, compliance reporting, audits, and the development of financial policies and procedures. Key Responsibilities: Oversee general accounting functions including general ledger, accounts payable, cash receipts, financial reporting, provider productivity compensation, grants, investments, and payroll. Manage and support accounting staff, including hiring, performance management, and professional development. Ensure accurate and timely preparation of financial statements, cost reports, and grant reports. Guide financial decision-making by developing and enforcing internal controls and financial policies. Monitor expenditures and analyze budget performance throughout the fiscal year. Lead the audit process and serve as the primary financial liaison with external auditors. Collaborate in the preparation and analysis of the annual budget. Prepare financial reports for Board of Directors, executive leadership and leaders. Represent the organization at professional meetings and maintain up-to-date knowledge through professional development. Required Qualifications: Bachelor's degree in Accounting, Finance, or a related field. Minimum of five (5) years of direct fiscal management experience, including supervisory responsibilities. Proficient with Microsoft Office Suite, especially Excel and Outlook. Strong knowledge of financial management principles and budgetary practices. Demonstrated ability to lead, manage, and develop a high-performing finance team. Preferred Qualifications: Master's degree in Accounting or Finance. CMA, CPA, or equivalent certification. Experience in a healthcare or nonprofit setting. Knowledge of government and healthcare fiscal regulations and reporting. Experience with Sage Intacct, ADP, EPIC, and Microsoft Teams. Understanding of 457 plans, HSA, and grant management. Key Competencies: Strong leadership and collaboration skills. High ethical standards and commitment to organizational values. Ability to prioritize and plan work effectively. Excellent communication and interpersonal skills. Focused on continuous improvement and innovation. Work Environment & Physical Demands: Standard office environment with moderate noise levels. Regular use of computer systems and telephone communication. Occasionally required to lift and/or move up to 25 pounds. Why Join Us? At Family Health Center, we're committed to creating a professional, collaborative, and mission-driven environment where every team member can thrive. As a Controller, you'll play a pivotal role in shaping the financial health of a vital community healthcare provider.

Job Description Health Information Management Technician Looking to fill: Part-Time MISSION: To provide clinical excellence with outstanding patient experience while ensuring that all members of the community have access to quality, comprehensive, patient-centered health care. COMPANY INFORMATION: As a federally qualified health center (FQHC) we serve all people with quality healthcare, dignity, and respect. We envision a seamless health care delivery system that is proactively responsible for the medical, dental and psychosocial needs of underserved individuals, children and families residing in Kalamazoo County. POSITION SUMMARY: The part-time Health Information Management (HIM) Technician will play a vital role in staying up to date on current electronic records and reducing the electronic fax (e-fax) backlog within the Health Information Management (HIM). This role is essential to maintaining patient care continuity, operational efficiency, and regulatory compliance. DUTIES AND RESPONSIBILITIES: Review and accurately process e-faxes, integrating them into the correct patient charts within the EPIC electronic medical record (EMR) system. Prioritize and organize the backlog of e-faxes to ensure timely completion as well as stay up to date on current electronic records. Collaborate closely with existing HIM team members to maintain quality and adherence to charting standards and protocols. Adhere to all regulatory and organizational privacy and documentation requirements while handling sensitive patient information. Report progress and any issues or discrepancies to HIM leadership and Medical Oversight as needed. Minimize disruption to daily HIM operations by independently managing backlog-related tasks. COMPETENCIES: Collaborative Strong attention to detail and ability to handle high volumes of documentation with accuracy. Understanding of HIPAA and other healthcare privacy regulations. Ability to work independently while collaborating effectively with clinical and non-clinical team members. Solid Character Works ethically and with integrity, upholds organizational values Keeps commitments, shows respect and sensitivity for cultural differences Organizational Support Completes administrative tasks correctly and on time, and develops strategies to achieve organizational goals and values Prioritizes and plans work activities while understanding business implications of decisions Meets challenges with resourcefulness, generates suggestions for improving work, develops innovative approaches and ideas Safety and Security Promotes safety precautions and security measures to ensure the safety of both staff and patients Adheres to data security guidelines, including appropriate use of EMR systems and IT resources QUALIFICATIONS: High School Diploma or Equivalent 1 year experience working in a Health Information Management or medical records setting preferred. 1 year experience with electronic medical record systems; Epic EMR experience is highly preferred. Apply today to help make a difference in our community! Family Health Center is an equal opportunity employer and reserves the right to adjust this role based on organizational needs.

Job Title: Risk Coordinator Department: Quality & Risk Management Reports To: Director of Quality & Risk Management FLSA Status: Non-Exempt / Full-Time The Risk Coordinator supports the ongoing development and execution of the organization's quality and risk management programs within a Federally Qualified Health Center (FQHC) setting. This role plays a key part in ensuring compliance with federal, state, and accrediting body requirements including credentialing and privileging processes, audit and survey preparation, and internal safety reporting. The Risk Coordinator works collaboratively across departments to ensure providers, staff, and the organization remain compliant with regulatory standards, while also supporting a culture of safety, accountability, and continuous quality improvement. Essential Duties & Responsibilities Program Support Assist with preparation, coordination, and submission of accrediting/certifying organizations. Support annual site visit readiness, including gathering and organizing policies, logs, training records, and incident documentation. Track and maintain documentation related to risk mitigation activities and quality improvement initiatives connected to malpractice coverage. Credentialing & Privileging Coordinate collection, verification, and maintenance of credentialing documents for licensed independent practitioners (LIPs) and other credentialed staff in alignment with HRSA, FTCA, and organizational policies. Assist with recredentialing and re-privileging activities on established cycles, ensuring files are complete, accurate, and reviewed by the Credentialing Committee in a timely manner. Maintain credentialing databases and support reporting for audits, board meetings, and accreditation surveys. Learn and support the full credentialing and privileging lifecycle, from initial file assembly through committee review and board approval. Compliance Documentation Track expirations, renewals, and regulatory deadlines associated with compliance documents, notifying leadership proactively of upcoming requirements. Risk Management & Safety Reporting Provide clerical and administrative support for safety incident reporting, including entering, tracking, and summarizing events in the organization's reporting system. Assist in monitoring and trending safety events, near-misses, and complaints, supporting root cause analysis and risk mitigation efforts. Help prepare regular reports and dashboards summarizing safety and risk data for leadership, committees, and board review. Support organizational readiness for surveys, audits, and inspections related to risk, safety, and compliance. Administrative & Programmatic Support Maintain organized, confidential, and audit-ready files (paper and electronic) related to risk management, credentialing, and compliance. Support training initiatives related to safety, risk reporting, and compliance requirements. Assist with internal policy and procedure updates related to credentialing, FTCA, and incident reporting as directed. Collaborate with other departments (HR, Medical Staff, Quality, Operations) to ensure alignment and accuracy of compliance documentation. Other Duties Focused projects and other duties as assigned. Qualifications Education & Experience High school diploma or equivalent required; associate or bachelor's degree in healthcare administration, business, public health, or a related field preferred. Minimum of 1-2 years working in a healthcare role - MA, DA, PT Aid, Medical Administrative, or Healthcare Compliance role required. Other relevant healthcare roles/experience will be considered. Experience in an FQHC, community health center, or healthcare compliance/risk environment is highly desirable. Skills & Competencies Strong organizational skills with excellent attention to detail and accuracy. Ability to manage multiple projects, priorities, and deadlines simultaneously. Proficient in Microsoft Office Suite and comfortable working with databases and electronic credentialing systems. Excellent written and verbal communication skills, with the ability to communicate effectively across departments and with external stakeholders. Discretion and professionalism in handling confidential and sensitive information. Commitment to the mission and values of a Federally Qualified Health Center and to equitable, patient-centered care. Work Environment Standard office environment with frequent use of computers, phones, and other office equipment. Occasional lifting of files or boxes up to 25 lbs. May require limited travel between FHC sites for trainings, meetings, or site visits.

Accountant - We Serve. We Grow. We Achieve. MISSION: To provide clinical excellence with outstanding patient experience while ensuring that all members of the community have access to quality, comprehensive, patient-centered health care. COMPANY INFORMATION: As a federally qualified health center (FQHC) we serve all people with quality healthcare, dignity, and respect. We envision a seamless health care delivery system that is proactively responsible for the medical, dental and psychosocial needs of underserved individuals, children and families residing in Kalamazoo County. POSITION SUMMARY: Under the direction of the Controller, the individual within this role will design and implement a data-management and reporting process to perform a variety of professional accounting functions involving project budget development, fiscal interpretation and analysis, reconciliations, reviews of multiple accounts and transactions, management of pre- and post-award accounting and reporting, and monitoring of compliance with required deliverables. A command of data, and the manipulations necessary to create enhanced visibility, transparency, and previously un-contemplated reporting capabilities, is a strong desire of the organization's in recruiting for this new role. DUTIES AND RESPONSIBILITIES: · Develop a command of available data to enable insightful, encompassing view of Grant and other funding sources to drive any compliance implications, and enable better decisions about current reporting needs, and forward-looking financing decisions. · Design and implement protocol for flow of financial information throughout the Finance function, such that needed documentation, whether quantitative or qualitative, is appropriately tagged, and thus easily searchable. · Prepare accurate and timely financial reports to donors as required. · Prepare accurate and timely financial reports on grants for internal management purposes. · Advise on post-award spending and commitment activity. · Create reporting capabilities that will enable/drive all compliance implications. · Develop and communicate reports supporting project status, as necessary/applicable. · Create effective forecasting and decision aides. · Enable and drive grant closeout. · Submit final reports and certificates. · Compile information and documents needed for audit inquiries. · Serve as a resource on grant administration and overall technical resource to Controller and other financial leadership. · Assist in the preparation of grant proposals · Ensure grants are set up properly and cost-sharing requirements are fulfilled. · Participate in and contribute to process improvements. · Perform other duties as assigned. · Assist in development of monthly (or quarterly, as applicable) preparation of financial reporting package for departmental leaders, Board of Directors, and Finance Committee. · Assist in the development of pertinent financial and utilization reports needed for presentation to the Board of Directors and other users as required. · Work effectively and efficiently with multiple sub-functions of Finance, and other departments outside of Finance, including Human Resources, Quality, and others. · Demonstrate thorough command over accounting software capabilities. · Produce Financial Status Reports for grants to all agencies. · Ensures compliance with all grant reporting requirements. · Assist with the preparation of annual budget, including budget analyses, as necessary. · Assist in audits as required. · Produce grant financial reports. · Perform additional duties as assigned by the Controller and other financial leadership. · Participate as a member of the accounting team and attend all departmental and staff meetings as required. COMPETENCIES: . Collaborative · Displays willingness to make decisions, resolve conflict and delegate work assignments in a timely manner · Adapts to change, takes responsibility for own actions to advance team goals · Speaks and writes clearly and persuasively in formal and informal presentations · Actively participates in meetings and uses listening skills to keep an open mind · Solicits input from appropriate stakeholders, explains reasoning for decisions and uses strong interpersonal skills to communicate and influence others · Gives recognition to others for results Solid Character: · Balances team and individual responsibilities while assessing own strengths and weaknesses · Exhibits objectivity and openness to others' views · Welcomes feedback, builds positive team spirit, supports all team members · Develops alternative solutions, supports and share expertise with other team members while building positive morale · Demonstrates knowledge of company policies and treats people with respect · Works ethically and with integrity, upholds organizational values · Keeps commitments, shows respect and sensitivity for cultural differences · Educates others on the value of diversity, promotes a positive work environment where all feel free to contribute Organizational Support: · Completes administrative task correctly and on time, and develops strategies to achieve organizational goals and values · Supports affirmative action and respect diversity, understands organization's strengths and weaknesses, analyzes market and competition, and identifies external threats and opportunities while adapting strategy to changing conditions · Prioritizes and plans work activities while understanding business implications of decisions · Demonstrates accuracy and thoroughness within approved budget and displays original thinking and creativity · Displays knowledge of market and competition that aligns with strategic goals · Meets challenges with resourcefulness, generates suggestions for improving work, develops innovative approaches and ideas Leadership: · Displays passion and optimism while exhibiting confidence in self and others · Inspires respect and trust while motivating others to perform well and influencing actions and opinions of others · Coordinates projects, develops workable implementation plans, includes staff in planning, decision-making, and process improvement · Communicates and completes changes and progress of projects on time and on budget while managing project team activities to overcome resistance · Makes self-available to staff, provides regular performance feedback · Develops individual team member skills and encourages growth Safety and Security: · Promotes safety precautions and security measures to ensure the safety of both staff and patients · Adheres to data security guidelines, including appropriate use of EMR systems and IT resources TYPICAL WORKING CONDITIONS: · The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · The noise level in the work environment is usually moderate noise. TYPICAL PHYSICAL DEMANDS: · The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision and ability to adjust focus. QUALIFICATIONS: · To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION/EXPERIENCE/CERTIFICATIONS/LICENSES: PREFERRED BUT NOT REQUIRED: · Bachelor's Degree or higher in Accounting, Finance, or related field, from an accredited college or university plus 1-3 years of general accounting experience; or an equivalent amount of education and experience. · Ability to produce GAAP-based financial statements. · Command over full suite of Microsoft (MS) Office products, including, but not limited to, MS Word, Excel, PowerPoint, and Outlook.

Customer Experience Technician - We Serve. We Grow. We Achieve. Looking to fill: Full Time MISSION: To provide clinical excellence with outstanding patient experience while ensuring that all members of the community have access to quality, comprehensive, patient-centered health care. COMPANY INFORMATION: As a federally qualified health center (FQHC) we serve all people with quality healthcare, dignity, and respect. We envision a seamless health care delivery system that is proactively responsible for the medical, dental and psychosocial needs of underserved individuals, children and families residing in Kalamazoo County. POSITION SUMMARY: Greets and assists in the registration of patients by providing outstanding quality care to the population served. Verifies patient information, schedules appointments, and collects payments. Accurately enters demographic and insurance/billing information in a timely manner and understands the impact to the patient and organization when missing or inaccurate information is entered. When identified, refers patients to Financial Counselor for financial assistance. Possess the ability to multi-task and quickly recall specific provider requirements for scheduling. The position is located in a high traffic, high volume area, the ideal candidates will be able to focus on such environments. Other duties as assigned. DUTIES AND RESPONSIBILITIES: As the Center's first point of contact the Customer Experience Technician will skillfully communicate with patients in person and over the phone by quickly screening calls and routing patients to the proper department or person. Collects current patient demographic information such as name, address, age, persons to notify in case of emergency, and individual or insurance company responsible for payment of bill. Understands how to use the functions and features of the individual telephones, as well as the functions and features of the facility switchboard and other computer systems. Performs filing and insurance research. Explains Family Health Center's regulations regarding payment of accounts. Assists with patient flow and schedules medical appointments, while using department approved scripting to communicate effectively and consistently with patients. Responsible for collecting payments and issuing receipts to patients. Tallies receipts and monies at the end of the shift. Understands and complies with the Center's policies governing cash receipts and balance sheet requirements. Maintains confidentiality and complies to HIPAA regulations in written and oral situations Oversees the patient waiting area, coordinates patient movement, and reports problems or irregularities to the Manager or other appropriate managers and directors. Participates in the employee scheduling rotation process in order to provide proper, weekend and evening coverage of the front desk and call center functions. When applicable, the Customer Experience Technician will provide center-wide translation assistance for the Center's non-English speaking patients Other duties as assigned. TYPICAL WORKING CONDITIONS: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. TYPICAL PHYSICAL DEMANDS: While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel. Must be able to talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus. QUALIFICATIONS: To perform this job successfully, an individual should possess basic computer skills and possess the aptitude to learn additional software as introduced into the job. Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Participates in meetings. EDUCATION/EXPERIENCE/CERTIFICATIONS/LICENSES: High school diploma or general education degree (GED) required. Medical Administrative Assistant certification preferred. Prefer two plus years of experience in a healthcare setting; or equivalent combination of education and experience. Bilingual (English and Spanish) desired. Family Health Center has the right to modify the duties and functions of the job description based on the needs of the organization.

If you have completed a Medical Assisting program, have a love for patient care, and have a passion for service, then Family Health Center is the place for you! Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) certification is preferred, but not required for this position. POSITION SUMMARYUnder the direction of the Clinical Team Manager, the Medical Assistant supports the patient centered medical home by actively participating in the interdisciplinary care team and assists providers in the delivery of primary care services. QUALIFICATIONS- 0-2 years of previous medical assisting experience preferred or an equivalent combination of education and experience sufficient to - successfully perform the essential duties of the job listed above.Bilingual (English and Spanish) desire but not required.- Certification or registration preferred. EDUCATION/EXPERIENCE/CERTIFICATIONS/LICENSES- Completion of a Medical Assisting program.- Previous experience in community health is preferred. DUTIES AND RESPONSIBILITIES- Complete chart preparation for each patient including review of population health management system, review and update incomplete orders and referrals, and gather other information that may be required.- Conduct Huddle on every patient prior to appointment and record in the EHR.- Manage clinic flow.- Greet patients with identified scripting, determine needs, and direct patients to the examining room.- Follow rooming procedure including asking about recent ER/Hospital visits, taking vital signs, reviewing medication list and due HEDIS or UDS measures, completing screening tests and health maintenance orders as identified in the chart preparation.Record in the EHR.- Assist team in defining and working to identified quality indicators, ie: HEDIS/UDS, North Star, PCI initiative, etc.- Prepare for and assist providers with examination and procedures and complete necessary cleanup.- Implement provider orders, i.e., blood draws, ECG's, labs, dressings, treatments, refills, etc.- Obtain lab specimens, performs tests, and documents results.- Prepare specimens for labeling and transportation, complete necessary forms as indicated, and arrange for transportation.- Carry out routine testing procedures, i.e., hearing and vision screening.- File patient information and assist with medical records responsibilities.- Manage telephone inquiries appropriately and carry out patient call backs as assigned.- Assist nurses and providers with incoming patient healthcare information.- Adhere to universal precautions and FHC policies.- Understand and adhere to FHC compliance standards as they appear in FHC Handbook, Code of Conduct and Conflict of Interest Policy.- Keep abreast of all pertinent federal, state and FHC regulations, laws, and policies as they presently exist and as they change or are modified.- May be required to assist patient with using technology for other languages if applicable.- Operate aspects of vaccine management, specifically administration, storage and handling. BENEFITS & PERKS- Medical & Prescription Drug coverage- Dental coverage- Vision coverage- Short-term & Long-term Disability options- Group Life insurance- 403b & 457b Retirement options- Onsite wellness program & fitness area- Paid Time Off - Holiday pay - Bi-lingual incentive program- Online employee discount program

MISSION: To provide clinical excellence with outstanding patient experience while ensuring that all members of the community have access to quality, comprehensive, patient-centered health care. We Serve. We Grow. We Achieve. COMPANY INFORMATION: As a federally qualified health center (FQHC) we serve all people with quality healthcare, dignity, and respect. We envision a seamless healthcare delivery system that is proactively responsible for the medical, dental and psychosocial needs of underserved individuals, children and families residing in Kalamazoo County. BENEFITS: Highly competitive pay Excellent (cost-effective) Health Insurance PPO or PPO High Deductible Plan with Health Savings Account (HSA) Vision & Dental Insurance Company paid Life & accidental death Company paid long term disability Insurance Voluntary life, accidental death, short term disability, and other supplemental offerings Pre-tax 403(b) retirement plan (Discretionary employer contribution based on FHC financial performance) Paid Time Off (PTO) 8 Paid Holidays POSITION SUMMARY: The Health Information Supervisor has the important task of maintaining all of the health information records at the Family Health Center. This individual will plan, develop, and administer the health information system consistent with facility policies, procedures, and standards of our accrediting and regulatory agencies. DUTIES AND RESPONSIBILITIES: Ensures compliance with health information requirements established by JCAHO, HIPAA, federal and state regulations. Supervises staff in preparing and analyzing health information records and documents. May assist staff in pulling and preparing charts for the following day patients. Verifies documents in the chart filed accurately prior to releasing chart. Develops and implements policies and procedures for documenting, storing, and retrieving information, and for processing medical/legal documents, and correspondence requests, in conformance with federal, state, and local statutes. Plans and develops health information systems and procedures such as patient identification systems, forms design and review systems, and records release procedures. Ensures effective use of health information data by providing statistical analysis and reports. Orientates new staff, assigns work, arranges coverage, and oversees daily operations. Oversees the processing of requests and subpoenas for confidential patient information ensuring that requests are legitimate and include lawfully executed patient authorization. Operates department within budgetary constraints. Develops in-service educational materials and conducts instructional programs for health care personnel. QUALIFICATIONS: Ability to effectively present information and respond to questions. Must be able to travel between other local Family Health Center locations. EDUCATION/EXPERIENCE/CERTIFICATIONS/LICENSES: Minimum of one years in a supervisory position. Preferred certificate from an accredited program in Medical Records Administration or equivalent experience. Experience as a Registered Health Information Technician (RHIT) or Health Information Manager preferred. TYPICAL PHYSICAL DEMANDS: The employee is frequently required to stand or sit. The employee is occasionally required to walk; reach with hands and arms; or stoop. The employee will be required to count, write, read, and interpret information. The employee must occasionally lift and/or move up to 10 pounds.

Why You'll Love Us: We are seeking a compassionate and dedicated Registered Dental Hygienist to provide preventive oral health education and dental hygiene services to our patients. As part of our commitment to being a patient centered dental home, you will have the opportunity to deliver a full range of dental services all in one convenient location, ensuring comprehensive care for all our patients. In this position you may be eligible to participate in a Loan Repayment Program to help eliminate student debt and jumpstart your career! We value our employees and are committed to supporting them throughout their entire career journey. By offering a positive work environment, ongoing professional development, and opportunities for growth, we strive to ensure that you feel supported, respected, and empowered to deliver the best possible care. Who We Are: As a Federally Qualified Health Center (FQHC), we provide high-quality, accessible healthcare services to all individuals, regardless of their background or ability to pay. We strive to create an integrated healthcare system that meets the medical, dental, and psychosocial needs of underserved individuals, families, and children in Kalamazoo. We are committed to offering comprehensive healthcare services all under one roof, making it easier for our patients to access everything they need for their health in a single, convenient location. Duties and Responsibilities: • Accurately chart and document patients' periodontal health • Apply cavity-preventative agents such as fluoride and sealants • Perform thorough, gentle prophylaxis for patients • Accurately document all treatments performed • Take radiographs as prescribed by the dentist • Perform scaling, root planning, and selective polishing as needed Benefits: • Excellent, cost-effective health insurance • Vision and dental insurance • Company-paid life and disability insurance • Pre-tax 403(b) retirement plan (with discretionary employer contributions based on financial performance) • Paid time off (PTO) • eight paid holidays Experience/Qualifications: Must have an active RDH license to practice in Michigan.by June 2025. Spanish language skills are highly desirable. No experience necessary.

The Lead Billing Specialist Tier I oversees daily billing operations, resolves complex claims and denials, and ensures accurate, efficient, and compliant processes. Serving as a key resource for staff, this role provides training, guidance, and customer support while addressing inquiries from patients, payers, and internal teams. Additionally, the role monitors performance through reporting and drives improvements that strengthen overall revenue cycle efficiency. CORE RESPONSIBILITIES: Supervise and manage billing: Oversee daily billing activities, ensure processes are efficient, accurate, and follow company policies. Claim resolution: Handle complex claims, denials, and unpaid balances, including managing appeals. Problem-solving: Investigate and resolve billing questions and problems for staff, patients, and payers. Reporting and audit: Prepare and review reports to monitor billing performance and identify areas for improvement. Customer service: Provide support and communicate with patients and staff regarding billing inquiries. Training and support: Serve as a resource for other billers and departments, providing guidance and training on billing processes and workflow improvements. COMPETENCIES: Collaborative Displays willingness to make decisions, resolve conflict and delegate work assignments in a timely manner. Adapts to change, takes responsibility for own actions to advance team goals. Speaks and writes clearly and persuasively in formal and informal presentations. Actively participates in meetings and demonstrates effective listening skills with an open and collaborative mindset. Solicits input from appropriate stakeholders, explains reasoning for decisions, and uses strong interpersonal skills to communicate and influence others. Gives recognition to others for results. Solid Character Balances team and individual responsibilities while assessing own strengths and weaknesses. Exhibits objectivity and openness to others' views. Welcomes feedback, build positive team spirit, support all team members. Develop alternative solutions, support and share expertise with other team members while building positive morale. Demonstrates knowledge of company policies and treats people with respect. Works ethically and with integrity, to uphold organizational values. Keeps commitments, shows respect and sensitivity for cultural differences. Educate others on the value of diversity, promote a positive work environment where all feel free to contribute. Organizational Support Completes administrative tasks correctly and on time and develops strategies to achieve organizational goals and values. Supports affirmative action and respect diversity, understands organization's strengths and weaknesses, analyzes market and competition, and identifies external threats and opportunities while adapting strategy to changing conditions. Prioritizes and plans work activities while understanding business implications of decisions. Demonstrates accuracy and thoroughness within approved budget and displays original thinking and creativity. Displays knowledge of market and competition that aligns with strategic goals. Meets challenges with resourcefulness, generates suggestions for improving work, develops innovative approaches and ideas. Displays passion and optimism while exhibiting confidence in self and others. Inspires respect and trust while motivating others to perform well and influencing actions and opinions of others. Coordinates projects, develops workable implementation plans, includes staff in planning, decision making, and process improvement. Communicates and completes changes and progress of projects on time and on budget while managing project team activities to overcome resistance. Makes self-available to staff, provides regular performance feedback. Develops individual team member skills and encourages growth. Safety and Security Promote safety precautions and security measures to ensure the safety of both staff and patients. Adheres to data security guidelines, including appropriate use of EMR systems and IT resources. TYPICAL WORKING CONDITIONS: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. TYPICAL PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to use hands for use of a PC as well as other office equipment. The employee is frequently required to stand, walk; sit and talk and use hearing to listen. The employee is occasionally required to reach with hands and arms, stoop and kneel. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. QUALIFICATIONS: CPC or CPB certification preferred. Experience with payer appeals processes. Knowledge of FQHC policies and requirements. Exceptional customer service skills. Strong analytical skills. EDUCATION/EXPERIENCE/CERTIFICATIONS/LICENSES: Must have a minimum of a high school diploma. Associate Degree in Business with emphasis in Accounting/Finance from an accredited college or university in addition to two years of experience; or equivalent combination of education and experience is preferred. Prefer knowledge of the EPIC system and relevant third-party liability (TPL) and government websites (e.g., CHAMPS, C-SNAP, Connex, Medicare DDE, Availity, and HMO Medicaid sites used by FHC). Working knowledge of ICD-10, HCPCS, and CPT is also preferred. Knowledge of FQHC or RHC billing rules and regulations. Family Health Center has the right to modify the duties and functions of the job description based on the needs of the organization.

About the Role: The Behavioral Health Therapist plays a critical role in providing comprehensive mental health services to individuals and families within the Burdick, L10 community. This position focuses on assessing, diagnosing, and treating a wide range of behavioral and emotional disorders through evidence-based therapeutic interventions. The therapist collaborates closely with multidisciplinary teams to develop personalized treatment plans that promote mental wellness and recovery. By fostering a supportive and empathetic environment, the therapist helps clients build coping skills and resilience to improve their overall quality of life. Ultimately, this role contributes to the broader mission of enhancing community health outcomes through compassionate and effective behavioral health care. Minimum Qualifications: Master's degree in Social Work, Psychology, Counseling, or a related behavioral health field. Current licensure or certification as a Licensed Behavioral Health Therapist (e.g., LCSW, LPC, LMFT) in the state of practice. Demonstrated experience providing clinical therapy to diverse populations with behavioral health needs. Strong knowledge of evidence-based therapeutic modalities such as Cognitive Behavioral Therapy (CBT) or Dialectical Behavior Therapy (DBT). Ability to maintain confidentiality and adhere to ethical guidelines in clinical practice. Preferred Qualifications: Experience working within community health or integrated care settings. Training or certification in trauma-informed care or substance use disorder treatment. Bilingual proficiency relevant to the Burdick, L10 community demographics. Familiarity with electronic health record (EHR) systems and telehealth platforms. Advanced skills in crisis intervention and de-escalation techniques. Responsibilities: Conduct thorough clinical assessments to identify behavioral health needs and develop individualized treatment plans. Provide individual, group, and family therapy sessions using evidence-based therapeutic techniques. Monitor client progress and adjust treatment approaches as necessary to ensure effective care. Collaborate with healthcare providers, social workers, and other professionals to coordinate comprehensive care. Maintain accurate and confidential documentation in compliance with legal and ethical standards. Participate in case conferences, staff meetings, and ongoing professional development activities. Educate clients and their families about mental health conditions and coping strategies. Skills: The Behavioral Health Therapist utilizes strong clinical assessment and diagnostic skills daily to identify client needs and develop effective treatment plans. Communication skills are essential for building rapport with clients and collaborating with multidisciplinary teams to ensure coordinated care. Proficiency in evidence-based therapeutic techniques allows the therapist to tailor interventions that promote client progress and resilience. Organizational skills are critical for maintaining detailed, confidential records and managing caseloads efficiently. Additionally, cultural competence and empathy enable the therapist to provide respectful, client-centered care that addresses the unique backgrounds and experiences of each individual. Family Health Center has the right to modify the duties and functions of the job description based on the needs of the organization.

The Family Medicine Physician provides high-quality, patient-centered care to individuals of all ages, following Family Health Center's standards and practices. The physician embraces a team-oriented approach to healthcare, working collaboratively with Physician Assistants and Nurse Practitioners, while offering oversight and support as needed. WE SERVE. WE GROW. WE ACHIEVE . The Family Health Center is a federally qualified health center (FQHC) that goes beyond the call of duty to take exceptional care of our community. Through community outreach, medical & dental services, behavioral health management, on-site pharmacy, and so much more. We are there for the members of our community every step of the way. New Grads encouraged to apply!! BENEFITS: Clinicians of the Family Health Center have the opportunity to apply for up to $50,000 in loan repayment through the National Health Service Loan Repayment Program. Highly competitive pay Sign on Bonus CME Allowance Excellent (cost-effective) Health Insurance Vision & Dental Insurance Company paid Life & accidental death Company paid long term disability Insurance Voluntary life, accidental death, short-term disability, and other supplemental offerings Pre-tax 403(b) retirement plan Paid Time Off (PTO) 8 Paid Holidays DUTIES AND RESPONSIBILITIES: Provides healthcare and health management for patients of all ages Provides a total assessment of the patient's health status, including systematic health history, a physical examination, and diagnostic testing Provides skilled observations and health assessments of patients, including history, physical examination, and appropriate interventions and referrals Provides patient care services appropriate to patient condition and in conjunction with current Joint Commission standards Diagnoses and treats or appropriately refer to health problems for the patient population. Orders interpret and evaluate diagnostic tests to identify and assess patient's clinical problems and health care needs. Establishes and facilitates a plan of care related to a patient's identified problems, needs, and strengths, including medication, diet, therapeutic procedures, counseling, education, and teaching needs of patients, families, and groups. Assess and formulate a plan of care related to preventative, acute, and chronic needs identified by the patient and health care team in a manner that provides continuity of care. It includes coordinating care with patients' primary care physicians (PCP) when identifying and identifying an available PCP when one is not currently designated. Assesses patient/family learning needs and provides appropriate patient education. Analyzes reports and findings of tests and examination and diagnoses the condition of the patient. Determines and prescribes medication, dosage, and schedule, given the patient's condition and allergies. Discusses any possible side effects of medication or immunization with the patient. Prescribes and administers vaccinations to immunize patients from infectious diseases. Promotes health by advising patients about diet, hygiene, and methods for the prevention of disease. Patients refer to a medical specialist for consultant services when necessary for the patient's well-being. Documents the patient's visit, including medical history, physical exam, diagnoses, and plan of action Follows up with patient regarding progress in high risk or emergency cases Conducts physical examinations to provide the information needed for admission to the school, consideration for jobs, or eligibility for insurance coverage. Participate in all required departmental and organizational meetings. Other duties may be assigned. EXPERIENCE/QUALIFICATIONS: Demonstrated the ability to assess clinical needs and work in an integrated, holistic approach to care, including case management, disease management and/or population health programs. Experience with office-based surgical procedures. The ability to work within a high volume of medical practice with multiple interruptions and busy work schedule and respond to urgent and emergent situations. Knowledge of managed healthcare systems, medical quality assurance and quality improvement, and risk management, Proven excellence working in an interdisciplinary collaborative team environment. Effective interpersonal skills, leadership skills, and clinical expertise in inpatient care EDUCATION/CERTIFICATIONS/LICENSES: Doctor of Medicine or Doctor of Osteopathy degree Board Certified or Board Eligible in Family Medicine, Internal Medicine, or other comparable training programs Satisfactory completion of an accredited residency program Possession of a State of Michigan and Federal Narcotics and Controlled Substance license Possession of a current license to practice medicine in the State of Michigan Family Health Center has the right to modify the job description's duties and functions based on the organization's needs.

The Family Health Center is looking for an experienced Pharmacist to fill in as needed (PRN) to start immediately. MISSION: To provide clinical excellence with outstanding patient experience while ensuring that all members of the community have access to quality, comprehensive, patient-centered health care. We Serve. We Grow. We Achieve. COMPANY INFORMATION: As a federally qualified health center (FQHC) we serve all people with quality healthcare, dignity, and respect. We envision a seamless health care delivery system that is proactively responsible for the medical, dental and psychosocial needs of underserved individuals, children and families residing in Kalamazoo County. We advocate for the rights of all people to experience comprehensive healthcare that is delivered through a collaborative community network focused on quality standards of care. Our aim is to decrease health care disparities by increasing access to care through culturally sensitive medical attention, education and outreach. We work to reflect this simple motto: "Together, we are improving quality of life by providing excellent health care to all people in an environment of dignity & respect." POSITION SUMMARY: Provides pharmaceutical services to the patients of Family Health Center and the community utilizing the highest level of professional ethics and standards. Full-Time, Part-Time, and as needed positions available. DUTIES AND RESPONSIBILITIES: Accepts, validates, interprets and processes prescription orders. Initiates and completes calls with physicians regarding appropriate drug therapy. Conducts Drug Utilization Review (DUR) and provides necessary clinical interventions. Provides physician education and information/counseling; reconciles drug therapy management issues. Responsible for Formulary Management - including Therapeutic Interchange or Substitution, and Coverage Review Programs (e.g. Prior Authorization). Ensures quality controls for pharmacy practice by following Standard Operating Procedures and all legal requirements set by the DEA and state pharmacy board. QUALIFICATIONS: Must be licensed to practice in the State of Michigan. Consideration will be made for a recent college graduate who has performed Internship or Residency. Experience in a retail/community practice setting is preferred. Must be comfortable in discussing drug therapies with providers. Must be willing to maintain and acquire professional skills through continuing educational resources. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. To perform this job successfully, an individual should have knowledge of Electronic Medical Records. TYPICAL WORKING CONDITIONS: Work is performed in a clinical setting. Contact with patients and staff. Exposed to communicable disease, toxic substances, medicinal preparations, and other conditions common to a clinic environment. Requires working under stress, in emergency situations or during irregular hours. TYPICAL PHYSICAL DEMANDS: Requires 80% or more of time spent standing/walking. Independently mobile. Requires full range of motion, manual and finger dexterity, and eye-hand coordination. Requires normal visual acuity and hearing. Ability to occasionally transfer and position patients, reposition equipment, and lift supplies weighing up to 50 pounds. Ability to adapt and function in varying environments of workload, patient acuity, worksites and work shifts. Family Health Center has the right to modify the duties and functions of the job description based on the needs of the organization.

The RN Case Manager serves in an expanded healthcare role, collaborating with specialists, members of the healthcare team, and patients/families to ensure the delivery of quality, efficient, and cost-effective healthcare services. This position develops and assesses plans of care with the patient/family; implements, monitors, and evaluates all options with the goal of optimizing the patient's health status; and utilizes evidence-based clinical guidelines, preventive guidelines, and protocols to develop patient-centered care plans. This exciting position may be filled by professionals of varied experience including: • Consults and communicates care objectives with primary care providers, specialists, and community resources to assist patients in achieving healthcare goals. • Identifies targeted populations through referrals from primary care providers and patient registries. • Assesses the healthcare, educational, and psychosocial needs of the patient/family. • Identifies and maintains relationships with referral and community resources. • Collaborates with the primary care provider, patient, healthcare team, and community resources. • Develops individualized plans of care with targeted interventions; monitors patient and family responses to the plan of care and adjusts as needed. • Provides patients with self-management tools and support to enhance their ability for self-care. • Maintains required documentation for all case management activities. • Reviews current literature on engagement and communication strategies and incorporates best practices into the clinical setting. • Maintains records and enters information into required databases. • Assists the team in defining and working toward identified quality indicators (e.g., HEDIS/UDS, North Star, PCI initiative). • Attends required in-service training and departmental meetings. • Follows up on hospital admissions and ED visits daily. • Works with and manages the most complex patients to ensure timely access to care and adherence to treatment plans. • Performs other duties as assigned. Key Responsibilities • The physical demands described here are representative of those required to perform the essential functions of the job. • Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. • Regularly required to use hands to finger, handle, or feel. • Must be able to communicate through talking and listening to hear conversational voices. • Frequently required to stand, climb stairs, walk, and sit. • Must withstand frequent lifting, stretching, and other physical exertion. • Ability to manage exposure to patient-care elements, including vascular access procedures, treatment of injuries, disposal of contaminated waste, cleaning and disinfecting equipment, and handling contaminated sharps. • Occasionally required to stoop and kneel. • Must occasionally lift and/or move up to 50 pounds. • Specific vision abilities include close vision, peripheral vision, and the ability to adjust focus. QUALIFICATIONS: Basic Life Support/CPR training. Demonstrates customer-focused interpersonal skills to effectively interact with practitioners, interdisciplinary healthcare teams, community agencies, and patients/families with diverse opinions, values, and cultural or religious beliefs. Demonstrates excellent written, verbal, and listening skills. Demonstrates strong relationship-building and critical-analysis skills. Demonstrates ability to work autonomously and remain accountable for practice. Demonstrates ability to influence and negotiate individual and group decisions. Minimum Qualifications Associate Degree in Nursing required; Bachelor's Degree in Nursing preferred. Minimum of one year of experience in adult/pediatric medicine in a primary: care/ambulatory care setting home health agency skilled nursing facility, or hospital medical-surgical unit within the past five years; or an equivalent combination of education and experience sufficient to perform job duties. Licensed as an RN in the State of Michigan. Certification in Case Management preferred. Typical Working Conditions • The work environment characteristics described here are representative of those an employee encounters while performing essential job functions. • Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. • Must be able to work in a stressful environment. • This job operates in a professional office environment and utilizes standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. • While performing job duties, the employee is frequently exposed to airborne particles within a healthcare facility or home-care setting. • The noise level is usually quiet but may occasionally become disruptive when working with clients. Typical Physical Demands • The physical demands described here are representative of those required to perform the essential functions of the job. • Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. • Regularly required to use hands to finger, handle, or feel. • Must be able to communicate through talking and listening to hear conversational voices. • Frequently required to stand, climb stairs, walk, and sit. • Must withstand frequent lifting, stretching, and other physical exertion. • Ability to manage exposure to patient-care elements, including vascular access procedures, treatment of injuries, disposal of contaminated waste, cleaning and disinfecting equipment, and handling contaminated sharps. • Occasionally required to stoop and kneel. • Must occasionally lift and/or move up to 50 pounds. • Specific vision abilities include close vision, peripheral vision, and the ability to adjust focus. Family Health Center reserves the right to modify the duties and functions of this job description based on organizational needs.

Join Our Pharmacy Team at FHC - Where Your Work Makes a Difference! Competitive Salary + Comprehensive Benefits Full Time Medical, Dental, and Vision Insurance No Sundays - Enjoy your weekends! 8 Paid Holidays Paid Time Off and more! At Family Health Center (FHC), we believe our team members are the heart of our mission to serve the community. We're looking for a Pharmacy Technician who's passionate about patient care, detail-oriented, and ready to work in a supportive, collaborative environment. About the Role: As part of our Pharmacy team, you'll perform a variety of important duties that keep our patients healthy and our pharmacy running smoothly. From filling prescriptions to maintaining inventory, your work ensures every patient gets the care they need - with the compassion they deserve. What You'll Do: Receives written and call-in prescriptions from patients. Verifies patient information including current insurance information allergies, etc. Types prescriptions, ensuring that current inventory is being maintained and updates profiles. Verifies with Pharmacist all prescriptions before being dispensed to the patient. Gives prescriptions to patients ensuring they understand each medication and directs specific medication questions to the pharmacist. Collects any money for prescriptions and over-the-counter items. Maintains an accurate inventory of drugs and supplies by using first-out method. Periodically audits stock to ascertain adequate quantities. Receives shipments, checking items against invoices, i.e., quantity, prices, etc. Puts up stock. Stores perishables in refrigerator. Prepares reports and types correspondence according to established practices. Performs billing functions, i.e., reconciliations, third-party insurances, etc. Files a variety of materials and maintains neat and orderly files. Maintains neat and orderly work area. Attends in-service education and departmental meetings as required. What We're Looking For: Must have a high school diploma or GED and one plus year(s) of experience in a medical setting with some aspect of patient care, or an equivalent combination of education and experience. Must have an active pharmacy technician license/certificate Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Must have ability to speak effectively and with warmth and compassion using the telephone. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to interpret bar graphs. An individual must possess the aptitude to learn new software that pertains to the functions of the position. Why You'll Love Working Here: When you join FHC, you join a mission-driven team that values respect, collaboration, and quality care. We invest in our employees with a competitive salary based on experience, comprehensive benefits, and a work-life balance that includes no Sunday shifts and 8 paid holidays. If you're ready to make a meaningful difference in your community while enjoying excellent pay and benefits, apply today and become part of our FHC family!

MOBILE UNIT CLINIC DRIVER - ON CALL MISSION: To provide clinical excellence with outstanding patient experience while ensuring that all members of the community have access to quality, comprehensive, patient-centered health care. We Serve. We Grow. We Achieve. COMPANY INFORMATION: As a federally qualified health center (FQHC) we serve all people with quality healthcare, dignity, and respect. We envision a seamless healthcare delivery system that is proactively responsible for the medical, dental and psychosocial needs of underserved individuals, children and families residing in Kalamazoo County. We advocate for the rights of all people to experience comprehensive healthcare that is delivered through a collaborative community network focused on quality standards of care. Our aim is to decrease healthcare disparities by increasing access to care through culturally sensitive medical attention, education and outreach. We work to reflect this simple motto: "Together, we are improving quality of life by providing excellent health care to all people in an environment of dignity & respect." POSITION SUMMARY: Under general supervision, transports the Family Health Center's Mobile Unit and staff to destinations throughout Kalamazoo County as determined by the Mobile Unit Manager. HOURS: On call and as needed. DUTIES AND RESPONSIBILITIES: Defensively drive the vehicle safely to assigned destinations. Follow local and state driving laws and road regulations, including but not limited to driving within posted speed limits. Set up the unit to include medical and IT equipment. Stopping and looking for traffic at all stop signs, etc. Monitor traffic conditions to avoid delays. Read and interpret maps and GPS directions. Perform vehicle inspection before and after each trip, including, but not limited to, checking tires, brakes, lights, gas, fluid level, etc. Complete the operational checklist. Maintain unit repair and maintenance records. Immediately report any vehicle repair or maintenance needs to the Manager. Takes unit to designated repair shops when necessary. Immediately report any unsafe equipment or working conditions to the Manager. Immediately report any accidents or injuries to the Mobile Unit Manager. Allow no riders not approved by the Mobile Unit Manager. Observe OSHA, state, and federal safety regulations. Stay at the designated site and set up the unit. Ensure the environment is clean and safe. Greet patients in a friendly and courteous manner. Inform the Manager of any changes or restrictions in the driver's license. Maintains the general cleanliness of the vehicle. Provides security for the vehicle while it is parked at a destination. Observe and report suspicious activity. In some instances, serve as security. Must possess general rapport with children and adolescents. Long work hours may be indicated. Perform other duties as assigned. TYPICAL PHYSICAL DEMANDS: While performing the duties of this Job, the employee is regularly required to talk or hear. The employee must frequently sit and use their hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus QUALIFICATIONS: Must possess own transportation. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and third-party vendors. EDUCATION/EXPERIENCE/CERTIFICATIONS/LICENSES: Valid Michigan driver's license Must possess a CDL B with Air Brakes license, no violations on the driving report High school diploma or GED 1-2 years prior experience driving a commercial vehicle. Job-related training or other education may be substituted for 1 year of experience. Family Health Center has the right to modify the duties and functions of the job description based on the needs of the organization.

Accountant - We Serve. We Grow. We Achieve. MISSION: To provide clinical excellence with outstanding patient experience while ensuring that all members of the community have access to quality, comprehensive, patient-centered health care. COMPANY INFORMATION: As a federally qualified health center (FQHC) we serve all people with quality healthcare, dignity, and respect. We envision a seamless health care delivery system that is proactively responsible for the medical, dental and psychosocial needs of underserved individuals, children and families residing in Kalamazoo County. POSITION SUMMARY: Under the direction of the Controller, the individual within this role will design and implement a data-management and reporting process to perform a variety of professional accounting functions involving project budget development, fiscal interpretation and analysis, reconciliations, reviews of multiple accounts and transactions, management of pre- and post-award accounting and reporting, and monitoring of compliance with required deliverables. A command of data, and the manipulations necessary to create enhanced visibility, transparency, and previously un-contemplated reporting capabilities, is a strong desire of the organization's in recruiting for this new role. DUTIES AND RESPONSIBILITIES: · Develop a command of available data to enable insightful, encompassing view of Grant and other funding sources to drive any compliance implications, and enable better decisions about current reporting needs, and forward-looking financing decisions. · Design and implement protocol for flow of financial information throughout the Finance function, such that needed documentation, whether quantitative or qualitative, is appropriately tagged, and thus easily searchable. · Prepare accurate and timely financial reports to donors as required. · Prepare accurate and timely financial reports on grants for internal management purposes. · Advise on post-award spending and commitment activity. · Create reporting capabilities that will enable/drive all compliance implications. · Develop and communicate reports supporting project status, as necessary/applicable. · Create effective forecasting and decision aides. · Enable and drive grant closeout. · Submit final reports and certificates. · Compile information and documents needed for audit inquiries. · Serve as a resource on grant administration and overall technical resource to Controller and other financial leadership. · Assist in the preparation of grant proposals · Ensure grants are set up properly and cost-sharing requirements are fulfilled. · Participate in and contribute to process improvements. · Perform other duties as assigned. · Assist in development of monthly (or quarterly, as applicable) preparation of financial reporting package for departmental leaders, Board of Directors, and Finance Committee. · Assist in the development of pertinent financial and utilization reports needed for presentation to the Board of Directors and other users as required. · Work effectively and efficiently with multiple sub-functions of Finance, and other departments outside of Finance, including Human Resources, Quality, and others. · Demonstrate thorough command over accounting software capabilities. · Produce Financial Status Reports for grants to all agencies. · Ensures compliance with all grant reporting requirements. · Assist with the preparation of annual budget, including budget analyses, as necessary. · Assist in audits as required. · Produce grant financial reports. · Perform additional duties as assigned by the Controller and other financial leadership. · Participate as a member of the accounting team and attend all departmental and staff meetings as required. COMPETENCIES: . Collaborative · Displays willingness to make decisions, resolve conflict and delegate work assignments in a timely manner · Adapts to change, takes responsibility for own actions to advance team goals · Speaks and writes clearly and persuasively in formal and informal presentations · Actively participates in meetings and uses listening skills to keep an open mind · Solicits input from appropriate stakeholders, explains reasoning for decisions and uses strong interpersonal skills to communicate and influence others · Gives recognition to others for results Solid Character: · Balances team and individual responsibilities while assessing own strengths and weaknesses · Exhibits objectivity and openness to others' views · Welcomes feedback, builds positive team spirit, supports all team members · Develops alternative solutions, supports and share expertise with other team members while building positive morale · Demonstrates knowledge of company policies and treats people with respect · Works ethically and with integrity, upholds organizational values · Keeps commitments, shows respect and sensitivity for cultural differences · Educates others on the value of diversity, promotes a positive work environment where all feel free to contribute Organizational Support: · Completes administrative task correctly and on time, and develops strategies to achieve organizational goals and values · Supports affirmative action and respect diversity, understands organization's strengths and weaknesses, analyzes market and competition, and identifies external threats and opportunities while adapting strategy to changing conditions · Prioritizes and plans work activities while understanding business implications of decisions · Demonstrates accuracy and thoroughness within approved budget and displays original thinking and creativity · Displays knowledge of market and competition that aligns with strategic goals · Meets challenges with resourcefulness, generates suggestions for improving work, develops innovative approaches and ideas Leadership: · Displays passion and optimism while exhibiting confidence in self and others · Inspires respect and trust while motivating others to perform well and influencing actions and opinions of others · Coordinates projects, develops workable implementation plans, includes staff in planning, decision-making, and process improvement · Communicates and completes changes and progress of projects on time and on budget while managing project team activities to overcome resistance · Makes self-available to staff, provides regular performance feedback · Develops individual team member skills and encourages growth Safety and Security: · Promotes safety precautions and security measures to ensure the safety of both staff and patients · Adheres to data security guidelines, including appropriate use of EMR systems and IT resources TYPICAL WORKING CONDITIONS: · The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · The noise level in the work environment is usually moderate noise. TYPICAL PHYSICAL DEMANDS: · The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision and ability to adjust focus. QUALIFICATIONS: · To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION/EXPERIENCE/CERTIFICATIONS/LICENSES: PREFERRED BUT NOT REQUIRED : · Bachelor's Degree or higher in Accounting, Finance, or related field, from an accredited college or university plus 1-3 years of general accounting experience; or an equivalent amount of education and experience. · Ability to produce GAAP-based financial statements. · Command over full suite of Microsoft (MS) Office products, including, but not limited to, MS Word, Excel, PowerPoint, and Outlook.

Customer Experience Technician - We Serve. We Grow. We Achieve. Looking to fill: Full Time MISSION: To provide clinical excellence with outstanding patient experience while ensuring that all members of the community have access to quality, comprehensive, patient-centered health care. COMPANY INFORMATION: As a federally qualified health center (FQHC) we serve all people with quality healthcare, dignity, and respect. We envision a seamless health care delivery system that is proactively responsible for the medical, dental and psychosocial needs of underserved individuals, children and families residing in Kalamazoo County. POSITION SUMMARY: Greets and assists in the registration of patients by providing outstanding quality care to the population served. Verifies patient information, schedules appointments, and collects payments. Accurately enters demographic and insurance/billing information in a timely manner and understands the impact to the patient and organization when missing or inaccurate information is entered. When identified, refers patients to Financial Counselor for financial assistance. Possess the ability to multi-task and quickly recall specific provider requirements for scheduling. The position is located in a high traffic, high volume area, the ideal candidates will be able to focus on such environments. Other duties as assigned. DUTIES AND RESPONSIBILITIES: As the Center's first point of contact the Customer Experience Technician will skillfully communicate with patients in person and over the phone by quickly screening calls and routing patients to the proper department or person. Collects current patient demographic information such as name, address, age, persons to notify in case of emergency, and individual or insurance company responsible for payment of bill. Understands how to use the functions and features of the individual telephones, as well as the functions and features of the facility switchboard and other computer systems. Performs filing and insurance research. Explains Family Health Center's regulations regarding payment of accounts. Assists with patient flow and schedules medical appointments, while using department approved scripting to communicate effectively and consistently with patients. Responsible for collecting payments and issuing receipts to patients. Tallies receipts and monies at the end of the shift. Understands and complies with the Center's policies governing cash receipts and balance sheet requirements. Maintains confidentiality and complies to HIPAA regulations in written and oral situations Oversees the patient waiting area, coordinates patient movement, and reports problems or irregularities to the Manager or other appropriate managers and directors. Participates in the employee scheduling rotation process in order to provide proper, weekend and evening coverage of the front desk and call center functions. When applicable, the Customer Experience Technician will provide center-wide translation assistance for the Center's non-English speaking patients Other duties as assigned. TYPICAL WORKING CONDITIONS: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. TYPICAL PHYSICAL DEMANDS: While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel. Must be able to talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus. QUALIFICATIONS: To perform this job successfully, an individual should possess basic computer skills and possess the aptitude to learn additional software as introduced into the job. Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Participates in meetings. EDUCATION/EXPERIENCE/CERTIFICATIONS/LICENSES: High school diploma or general education degree (GED) required. Medical Administrative Assistant certification preferred. Prefer two plus years of experience in a healthcare setting; or equivalent combination of education and experience. Bilingual (English and Spanish) desired. Family Health Center has the right to modify the duties and functions of the job description based on the needs of the organization.