Family Health Care Center jobs

We Serve. We Grow. We Achieve. MISSION: To provide clinical excellence with outstanding patient experience while ensuring that all members of the community have access to quality, comprehensive, patient-centered health care. COMPANY INFORMATION: As a federally qualified health center (FQHC) we serve all people with quality healthcare, dignity, and respect. We envision a seamless health care delivery system that is proactively responsible for the medical, dental and psychosocial needs of underserved individuals, children and families residing in Kalamazoo County. POSITION SUMMARY: This is very exciting opportunity to work the Family Health Center Mobile unit servicing the children of Kalamazoo Public Schools, Charter Schools, and Preschools. SHIFTS: Monday, Tuesday, Wednesday, Thursday, or Friday, 9AM to 2:30PM. The right candidate(s) have the ability to select the shifts they are available to work. DUTIES AND RESPONSIBILITIES: Manages total patient care to remove or minimize symptoms or to minimize progression of chronic, disabling conditions through appropriate diagnosis, treatment and referrals on the Family Health Center Mobile Unit. Fabricates space maintainers designed for patients. Manages patients with behavioral problems or disabling conditions. Counsels and advises patients and family on prevention and early childhood care. Provides preventive services through use of fluoride and sealants and instructs patient and family members on dental care. Judiciously uses x-ray and prescription functions. QUALIFICATIONS: Must be a licensed Dentist in the State of Michigan. Experience with Dentrix preferred. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. A majority of time on the job is spent walking and standing with occasional sitting and/or stooping. At times this position may require weight to be lifted up to 25 pounds. Full use of hands and arms are needed. The following types of vision are required: close, distance, peripheral, and depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this potion. Family Health Center has the right to modify the duties and functions of the job description based on the needs of the organization.

Custodian Schedule: Full Time: Monday - Friday, 6:00 am start time. About the Role Do you take pride in creating clean, safe spaces that make a difference in people's lives? We're seeking a Custodian to help maintain a sanitary, welcoming, and well-organized healthcare environment. This is a vital role that supports the comfort and safety of our patients, visitors, and staff every day. In this position, you'll work independently to ensure our facility meets high cleanliness and infection-control standards. Your attention to detail and commitment to excellence will directly impact the health and well-being of everyone in our care. What You'll Do Responsible for ensuring the cleanliness of the building Adhere to established safety policies, procedures, and practices Vacuum as necessary Empty trash and recycling, and replace liners as needed Practices proper waste management techniques by placing hazardous waste in proper receptacles and storage areas Scrub and disinfect all sinks, toilet bowls, urinals, and bathroom floors as necessary Vacuum, sweep and/or mop the floors of the lunchroom and break areas as necessary Capable of using and maintaining tools and equipment such as vacuum cleaners, floor buffers and extractors, shovels, snow removal equipment, lawn care equipment, and various power tools Clean interior building windows, door windows, etc. as necessary Inform Purchasing when cleaning supplies are in need of restocking Keep all paper towels, toilet seat covers, toilet paper and facial tissue stocked and available May be required to complete simple maintenance functions (unclog toilets; mop up toilets that overflow, repair or change out broken fixtures, hang pictures, etc.) Keep Maintenance and Tooling area clean and tidy when all other duties are complete Clean work areas thoroughly each day at the end of the shift Must have adequate transportation to travel to all locations Must be able to work independently and with little supervision Ability to work a flexible schedule or as required by business needs What We're Looking For Strong attention to detail and a commitment to infection control and safety Ability to work independently and prioritize daily responsibilities effectively Reliable transportation to and from work Basic computer skills and the ability to learn new systems or software as needed Comfortable following written, verbal, and diagram-based instructions Dependable, flexible, and dedicated to providing exceptional service Education & Experience High school diploma or GED required At least three years of janitorial or custodial experience, preferably in a healthcare or pharmaceutical environment Why You'll Love Working Here Make a direct impact on patient care and safety Join a respectful, supportive, and mission-driven team Take pride in keeping a healthcare environment clean and welcoming for all If you're dependable, detail-oriented, and take pride in maintaining high standards of cleanliness, we invite you to apply today and help us provide a safe and healing environment for our patients and staff. Family Health Center has the right to modify the duties and functions of the job description based on the needs of the organization. Family Health Center is an Equal Opportunity Employer.

MOBILE UNIT CLINIC DRIVER - ON CALL MISSION: To provide clinical excellence with outstanding patient experience while ensuring that all members of the community have access to quality, comprehensive, patient-centered health care. We Serve. We Grow. We Achieve. COMPANY INFORMATION: As a federally qualified health center (FQHC) we serve all people with quality healthcare, dignity, and respect. We envision a seamless healthcare delivery system that is proactively responsible for the medical, dental and psychosocial needs of underserved individuals, children and families residing in Kalamazoo County. We advocate for the rights of all people to experience comprehensive healthcare that is delivered through a collaborative community network focused on quality standards of care. Our aim is to decrease healthcare disparities by increasing access to care through culturally sensitive medical attention, education and outreach. We work to reflect this simple motto: "Together, we are improving quality of life by providing excellent health care to all people in an environment of dignity & respect." POSITION SUMMARY: Under general supervision, transports the Family Health Center's Mobile Unit and staff to destinations throughout Kalamazoo County as determined by the Mobile Unit Manager. HOURS: On call and as needed. DUTIES AND RESPONSIBILITIES: Defensively drive the vehicle safely to assigned destinations. Follow local and state driving laws and road regulations, including but not limited to driving within posted speed limits. Set up the unit to include medical and IT equipment. Stopping and looking for traffic at all stop signs, etc. Monitor traffic conditions to avoid delays. Read and interpret maps and GPS directions. Perform vehicle inspection before and after each trip, including, but not limited to, checking tires, brakes, lights, gas, fluid level, etc. Complete the operational checklist. Maintain unit repair and maintenance records. Immediately report any vehicle repair or maintenance needs to the Manager. Takes unit to designated repair shops when necessary. Immediately report any unsafe equipment or working conditions to the Manager. Immediately report any accidents or injuries to the Mobile Unit Manager. Allow no riders not approved by the Mobile Unit Manager. Observe OSHA, state, and federal safety regulations. Stay at the designated site and set up the unit. Ensure the environment is clean and safe. Greet patients in a friendly and courteous manner. Inform the Manager of any changes or restrictions in the driver's license. Maintains the general cleanliness of the vehicle. Provides security for the vehicle while it is parked at a destination. Observe and report suspicious activity. In some instances, serve as security. Must possess general rapport with children and adolescents. Long work hours may be indicated. Perform other duties as assigned. TYPICAL PHYSICAL DEMANDS: While performing the duties of this Job, the employee is regularly required to talk or hear. The employee must frequently sit and use their hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus QUALIFICATIONS: Must possess own transportation. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and third-party vendors. EDUCATION/EXPERIENCE/CERTIFICATIONS/LICENSES: Valid Michigan driver's license Must possess a CDL B with Air Brakes license, no violations on the driving report High school diploma or GED 1-2 years prior experience driving a commercial vehicle. Job-related training or other education may be substituted for 1 year of experience. Family Health Center has the right to modify the duties and functions of the job description based on the needs of the organization.

Job Description The Vaccine Strategy Specialist at Family Health Center plays a critical role in supporting the health and wellness of underserved populations through the delivery of immunization services. This position is responsible for administering vaccines, educating patients, managing vaccine inventory, and ensuring compliance with CDC, state, and VFC program guidelines. The Vaccine Strategy Specialist also supports population health initiatives and community outreach efforts as part of the health center's mission to reduce health disparities and promote disease prevention. Key Responsibilities Administer age-appropriate immunizations to pediatric and adult patients according to CDC and state immunization schedules. Participate in patient education and counseling related to immunizations, including vaccine-preventable diseases, safety, and side effects. Ensure accurate documentation of vaccines administered in the electronic health record (EHR) and the state immunization registry. Manage vaccine storage and handling in compliance with VFC and CDC guidelines, including cold chain management. Monitor and maintain vaccine inventory, conduct biweekly reconciliations, and ensure appropriate ordering and usage. Participate in quality improvement initiatives focused on increasing immunization rates and closing care gaps. Support outreach and mobile vaccine clinics in collaboration with care teams and community partners. Coordinate with public health departments and school systems for vaccine campaigns and reporting. Train and support other clinical staff on vaccine protocols, storage, and administration best practices. Track and report adverse events following immunization in accordance with VAERS guidelines. Promote health equity by addressing barriers to immunization among underserved populations. Collaborate with the Quality Improvement (QI) team to track vaccine-related outcomes. Generate and review quality reports related to immunization metrics (e.g., UDS, HEDIS) to support performance improvement. Utilize EHR and immunization registry data to analyze immunization coverage trends and identify care gaps. Other duties as assigned. Minimum Qualifications 2+ years of clinical experience, preferably in community health, pediatrics, or public health. Preference given to individuals licensed as a Registered Nurse (RN) and/or a Licensed Practical Nurse (LPN) in the state of Michigan. Open to reviewing competitive Medical Assistant (MA) applicants. Current BLS certification. Knowledge of immunization schedules and administration procedures. Proficiency in using EHR systems and immunization registries. Strong communication and interpersonal skills with a patient-centered focus. Preferred Qualifications Experience in an FQHC or community health setting. Familiarity with Vaccines for Children (VFC) program requirements. Public Health Nurse certification or immunization-focused training. Experience in care gap closure and value-based care metrics. Typical Working Conditions While performing the duties of this position, the employee is frequently exposed to airborne particles. The noise level in the work environment is usually moderate to quiet. Typical Physical Demands Possible exposure to patients/clients with illnesses and/or infections. Frequent telephone and computer use, requiring manual dexterity for writing and computer use. Sitting, standing or walking for extended periods of time. Specific vision abilities required by this job may include close vision, distance vision, and ability to adjust focus. May require bending, squatting, or kneeling and lifting up to 50 pounds. Use of Personal Protective Equipment (PPE) as required. Include shift schedule Not Included Include budgeted hours Not Included

Job Description Job Title: Risk Coordinator Department: Quality & Risk Management Reports To: Director of Quality & Risk Management FLSA Status: Non-Exempt / Full-Time The Risk Coordinator supports the ongoing development and execution of the organization's quality and risk management programs within a Federally Qualified Health Center (FQHC) setting. This role plays a key part in ensuring compliance with federal, state, and accrediting body requirements including credentialing and privileging processes, audit and survey preparation, and internal safety reporting. The Risk Coordinator works collaboratively across departments to ensure providers, staff, and the organization remain compliant with regulatory standards, while also supporting a culture of safety, accountability, and continuous quality improvement. Essential Duties & Responsibilities Program Support Assist with preparation, coordination, and submission of accrediting/certifying organizations. Support annual site visit readiness, including gathering and organizing policies, logs, training records, and incident documentation. Track and maintain documentation related to risk mitigation activities and quality improvement initiatives connected to malpractice coverage. Credentialing & Privileging Coordinate collection, verification, and maintenance of credentialing documents for licensed independent practitioners (LIPs) and other credentialed staff in alignment with HRSA, FTCA, and organizational policies. Assist with recredentialing and re-privileging activities on established cycles, ensuring files are complete, accurate, and reviewed by the Credentialing Committee in a timely manner. Maintain credentialing databases and support reporting for audits, board meetings, and accreditation surveys. Learn and support the full credentialing and privileging lifecycle, from initial file assembly through committee review and board approval. Compliance Documentation Track expirations, renewals, and regulatory deadlines associated with compliance documents, notifying leadership proactively of upcoming requirements. Risk Management & Safety Reporting Provide clerical and administrative support for safety incident reporting, including entering, tracking, and summarizing events in the organization's reporting system. Assist in monitoring and trending safety events, near-misses, and complaints, supporting root cause analysis and risk mitigation efforts. Help prepare regular reports and dashboards summarizing safety and risk data for leadership, committees, and board review. Support organizational readiness for surveys, audits, and inspections related to risk, safety, and compliance. Administrative & Programmatic Support Maintain organized, confidential, and audit-ready files (paper and electronic) related to risk management, credentialing, and compliance. Support training initiatives related to safety, risk reporting, and compliance requirements. Assist with internal policy and procedure updates related to credentialing, FTCA, and incident reporting as directed. Collaborate with other departments (HR, Medical Staff, Quality, Operations) to ensure alignment and accuracy of compliance documentation. Other Duties Focused projects and other duties as assigned. Qualifications Education & Experience High school diploma or equivalent required; associate or bachelor's degree in healthcare administration, business, public health, or a related field preferred. Minimum of 1-2 years working in a healthcare role - MA, DA, PT Aid, Medical Administrative, or Healthcare Compliance role required. Other relevant healthcare roles/experience will be considered. Experience in an FQHC, community health center, or healthcare compliance/risk environment is highly desirable. Skills & Competencies Strong organizational skills with excellent attention to detail and accuracy. Ability to manage multiple projects, priorities, and deadlines simultaneously. Proficient in Microsoft Office Suite and comfortable working with databases and electronic credentialing systems. Excellent written and verbal communication skills, with the ability to communicate effectively across departments and with external stakeholders. Discretion and professionalism in handling confidential and sensitive information. Commitment to the mission and values of a Federally Qualified Health Center and to equitable, patient-centered care. Work Environment Standard office environment with frequent use of computers, phones, and other office equipment. Occasional lifting of files or boxes up to 25 lbs. May require limited travel between FHC sites for trainings, meetings, or site visits.

Job Description If you have a passion for serving and are looking for the right place to build your career, Family Health Center is the place for you! Join us at Kalamazoo Community's only Federally Qualified Health Center (FQHC) where we are proud to serve all members of the community with quality healthcare, dignity and respect. WE SERVE. WE GROW. WE ACHIEVE. POSITION SUMMARY The Family Health Center is currently seeking positive, dedicated, well-organized and detail oriented Dental Care Coordinator to join our Dental Team. This is an amazing opportunity to work at Michigan's largest dental facility with state of the art technology. POSITION JOB DUTIES Consults and communicates care objectives with dentists, specialists, dental laboratories and community resources to aid patient in achieving oral health goals. Assesses the healthcare, education and psychosocial needs of the patient/family. Identifies and maintains relationships with referral and community resources. Collaborates with dentists, patients, and the healthcare team, as well as community resources. Triages and resolves concerns for patients calling in. Provides resources and support related to referral process, including management of pre-authorizations from insurance companies. Works with dentist to determine an individualized plan of care with targeted interventions, monitors patient and family's response to plan of care and consults with clinical team if modifications may be needed. Manages communication related to incoming and outgoing referrals. Maintains required documentation for all case management activities. Reviews current literature regarding engagement strategies, communication strategies and incorporates best practices into clinical setting. Maintains records and enters information into database as required. Collaborates with local emergency departments to reduce return visits to the ED for dental related conditions. Works with and manages our most MINIMUM REQUIREMENT Minimum of five (5) years of experience in the dental field as a dental assistant. Experience working in a dental front office and with dental insurance plans. Positive attitude, highly adaptable, ability to work in a fast paced environment and ability to foster teamwork.

DENTAL ASSISTANT - We Serve. We Grow. We Achieve. MISSION: To provide clinical excellence with outstanding patient experience while ensuring that all members of the community have access to quality, comprehensive, patient-centered health care. COMPANY INFORMATION: As a federally qualified health center (FQHC) we serve all people with quality healthcare, dignity, and respect. We envision a seamless health care delivery system that is proactively responsible for the medical, dental and psychosocial needs of underserved individuals, children and families residing in Kalamazoo County. POSITION SUMMARY: The Dental Assistant will serve our community side by side with our dental team to ensure dental education and care is provided to our patients. BENEFITS: Highly competitive pay Excellent (cost-effective) Health Insurance PPO or PPO High Deductible Plan with Health Savings Account (HSA) Vision & Dental Insurance Company paid Life & accidental death Company paid long term disability Insurance Voluntary life, accidental death, short term disability, and other supplemental offerings Pre-tax 403(b) retirement plan (Discretionary employer contribution based on FHC financial performance) Paid Time Off (PTO) 8 Paid Holidays DUTIES AND RESPONSIBILITIES: Develop and facilitate curriculum for the Dental Assistant Apprenticeship program. Implement training for newly hired Dental Assistants. Assist Dentists by performing a full range of chairside duties 50% of the time. Other duties as assigned. QUALIFICATIONS: Exceptional verbal and written communication skills are required. 3+ years of dental assisting experience preferred. Leadership experience a plus. Must be a Certified Dental Assistant or Registered Dental Assistant or have the ability to apply to test for certification by having 3500 hours of dental assistant work experience. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: A majority of time on the job is spent walking and standing with occasional sitting and/or stooping. At times this position may require weight to be lifted up to 25 pounds. Full use of hands and arms are needed. The following types of vision are required: close, distance, peripheral, and depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this potion. Family Health Center has the right to modify the duties and functions of the job description based on the needs of the organization.

Job Description Department: Finance Reports To: Director of Finance FLSA Status: Exempt, Salary About the Role: Family Health Center is seeking an experienced and dedicated Controller to lead our Accounting Department. This key leadership role is responsible for overseeing the organization's financial operations to ensure compliance, integrity, and efficiency across all accounting functions. The Controller will serve as a strategic partner to the Director of Finance and Chief Financial Officer, supporting financial planning, compliance reporting, audits, and the development of financial policies and procedures. Key Responsibilities: Oversee general accounting functions including general ledger, accounts payable, cash receipts, financial reporting, provider productivity compensation, grants, investments, and payroll. Manage and support accounting staff, including hiring, performance management, and professional development. Ensure accurate and timely preparation of financial statements, cost reports, and grant reports. Guide financial decision-making by developing and enforcing internal controls and financial policies. Monitor expenditures and analyze budget performance throughout the fiscal year. Lead the audit process and serve as the primary financial liaison with external auditors. Collaborate in the preparation and analysis of the annual budget. Prepare financial reports for Board of Directors, executive leadership and leaders. Represent the organization at professional meetings and maintain up-to-date knowledge through professional development. Required Qualifications: Bachelor's degree in Accounting, Finance, or a related field. Minimum of five (5) years of direct fiscal management experience, including supervisory responsibilities. Proficient with Microsoft Office Suite, especially Excel and Outlook. Strong knowledge of financial management principles and budgetary practices. Demonstrated ability to lead, manage, and develop a high-performing finance team. Preferred Qualifications: Master's degree in Accounting or Finance. CMA, CPA, or equivalent certification. Experience in a healthcare or nonprofit setting. Knowledge of government and healthcare fiscal regulations and reporting. Experience with Sage Intacct, ADP, EPIC, and Microsoft Teams. Understanding of 457 plans, HSA, and grant management. Key Competencies: Strong leadership and collaboration skills. High ethical standards and commitment to organizational values. Ability to prioritize and plan work effectively. Excellent communication and interpersonal skills. Focused on continuous improvement and innovation. Work Environment & Physical Demands: Standard office environment with moderate noise levels. Regular use of computer systems and telephone communication. Occasionally required to lift and/or move up to 25 pounds. Why Join Us? At Family Health Center, we're committed to creating a professional, collaborative, and mission-driven environment where every team member can thrive. As a Controller, you'll play a pivotal role in shaping the financial health of a vital community healthcare provider.

Health Information Technician - We Serve. We Grow. We Achieve. MISSION: To provide clinical excellence with outstanding patient experience while ensuring that all members of the community have access to quality, comprehensive, patient-centered health care. COMPANY INFORMATION: As a federally qualified health center (FQHC) we serve all people with quality healthcare, dignity, and respect. We envision a seamless health care delivery system that is proactively responsible for the medical, dental and psychosocial needs of underserved individuals, children and families residing in Kalamazoo County. POSITION SUMMARY: Recovery, scanning and electronic documentation of medical records from a variety of Provider offices and facilities using computer and scanning equipment and accurately transferring the data into EMR system. DUTIES AND RESPONSIBILITIES: Convert visual and textual records and documents into electronic images using a scanner Provides efficient and timely scanning of documents containing patient health information to designated work folders to be imported in the EMR Understands the importance of compliance to HIPAA rules and regulations. Provides accurate and efficient importing of scanned patient health information. Accuracy to detail is required in regards to assigning document type and document summary information. Preloads clinical information from paper chart to EMR system. Processes all release of information for medical records, ensuring the appropriate signatures have been received. Ensures that release of information charges are assessed appropriately based on the type of request (attorney, SSI, etc.) Ensures that requests from other medical providers are processed immediately. Ensures that all physicians' receive returned medical tests and all other pertinent medical information on a daily basis. Processes both incoming and outgoing mail on a daily basis, which includes date stamping and distributing to the appropriate department of personnel. Attends required in-service and departmental meetings. QUALIFICATIONS: Minimum of a high school diploma or GED required. Prefer one year related experience and/or training; or equivalent combination of education and experience. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: A majority of time on the job will be spent sitting with occasional walking, sitting, and/or stooping. At times this position may require weight to be lifted up to 15 pounds. The following types of vision are required: close, distance, peripheral, and depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this potion. Family Health Center has the right to modify the duties and functions of the job description based on the needs of the organization.

The Lead Billing Specialist Tier II oversees daily billing operations and provider enrollment activities, ensuring accurate, efficient, and compliant processes across both functions. This role resolves complex claims and denials-including those related to enrollment or credentialing issues-while maintaining accurate provider information with payers. Serving as a key resource for staff, this role provides training, guidance, and customer support, while addressing inquiries from patients, payers, and internal teams. Additionally, the role monitors performance through reporting, supports enrollment status tracking, and drives improvements that strengthen overall revenue cycle efficiency. CORE RESPONSIBILITIES: Supervise and manage billing: Oversee daily billing activities, ensure processes are efficient, accurate, and follow company policies. Enrollment and credentialing coordination: Manage provider enrollment with payers, including completing applications, monitoring status updates, maintaining required documentation, and ensuring timely renewals to prevent reimbursement delays. Payer portal management: Maintain and update provider information across payer portals, ensuring accuracy for claims processing and network participation. Claim resolution: Handle complex claims, denials, and unpaid balances, including managing appeals related to enrollment or credentialing issues. Problem-solving: Investigate and resolve billing questions and problems for staff, patients, and payers, including issues arising from enrollment or credentialing discrepancies. Reporting and audit: Prepare and review reports to monitor billing and enrollment performance, track outstanding applications, and identify areas for improvement. Customer service: Provide support and communicate with patients and staff regarding billing and enrollment inquiries. Training and support: Serve as a resource for other billers and departments, providing guidance and training on billing processes, enrollment requirements, and workflow improvements. COMPETENCIES: Collaborative Displays willingness to make decisions, resolve conflict and delegate work assignments in a timely manner. Adapts to change, takes responsibility for own actions to advance team goals. Speaks and writes clearly and persuasively in formal and informal presentations. Actively participates in meetings and demonstrates effective listening skills with an open and collaborative mindset. Solicits input from appropriate stakeholders, explains reasoning for decisions, and uses strong interpersonal skills to communicate and influence others. Gives recognition to others for results. Solid Character Balances team and individual responsibilities while assessing own strengths and weaknesses. Exhibits objectivity and openness to others' views. Welcomes feedback, build positive team spirit, support all team members. Develop alternative solutions, support and share expertise with other team members while building positive morale. Demonstrates knowledge of company policies and treats people with respect. Works ethically and with integrity, uphold organizational values. Keeps commitments, shows respect and sensitivity for cultural differences. Educating others on the value of diversity promotes a positive work environment where all feel free to contribute. Organizational Support Completes administrative task correctly and on time and develops strategies to achieve organizational goals and values. Supports affirmative action and respect diversity, understands organization's strengths and weaknesses, analyzes market and competition, and identifies external threats and opportunities while adapting strategy to changing conditions. Prioritizes and plans work activities while understanding business implications of decisions. Demonstrates accuracy and thoroughness within approved budget and displays original thinking and creativity. Displays knowledge of market and competition that aligns with strategic goals. Meets challenges with resourcefulness, generates suggestions for improving work, develops innovative approaches and ideas. Displays passion and optimism while exhibiting confidence in self and others. Inspires respect and trust while motivating others to perform well and influencing actions and opinions of others. Coordinates projects, develops workable implementation plans, includes staff in planning, decision making, and process improvement. Communicates and completes changes and progress of projects on time and on budget while managing project team activities to overcome resistance. Makes self-available to staff, provides regular performance feedback. Develops individual team member skills and encourages growth. Safety and Security Promote safety precautions and security measures to ensure the safety of both staff and patients. Adheres to data security guidelines, including appropriate use of EMR systems and IT resources. TYPICAL WORKING CONDITIONS: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. TYPICAL PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to use hands for use of a PC as well as other office equipment. The employee is frequently required to stand; walk; sit and talk and use hearing to listen. The employee is occasionally required to reach with hands and arms and stoop and kneels. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. QUALIFICATIONS: • CPC or CPB certification preferred. • Extensive knowledge of provider enrollment processes. • Experience with payer appeals processes. • Knowledge of FQHC policies and requirements. • Exceptional presentation skills. • Strong analytical skills. EDUCATION/EXPERIENCE/CERTIFICATIONS/LICENSES: Must have a minimum of a high school diploma. Associate Degree in Business with emphasis in Accounting/Finance from an accredited college or university in addition to five years of experience; or equivalent combination of education and experience is preferred. Prefer knowledge of the EPIC system and relevant third-party liability (TPL) and government websites (e.g., CHAMPS, C-SNAP, Connex, Medicare DDE, Availity, and HMO Medicaid sites used by FHC). Working knowledge of ICD-10, HCPCS, and CPT is also preferred. Knowledge of FQHC or RHC billing rules and regulations Family Health Center has the right to modify the duties and functions of the job description based on the needs of the organization.

The Behavioral Health Therapist provides direct integrated behavioral health services to patients currently receiving primary care treatment. Behavioral Health services encompass psychosocial education, mental health and substance use disorder prevention, intervention, and recovery treatment planning. As a licensed clinician, the Behavioral Health Consultant will work in an integrated team-based model of care to improve patients' health literacy, engagement, psychosocial functioning, compliance, and overall functioning and well-being. DUTIES AND RESPONSIBILITIES: Conducts brief screenings to evaluate the needs of adults, adolescents, and children for behavioral health intervention and activation. Provides consultation to medical providers, Family Health Center staff, and other service providers to facilitate a coordinated continuum of care within the primary care setting. Provides short-term behavioral intervention to engage and motivate clients to manage their care actively. Participates in ongoing training in behavioral health issues and provides consultation and training to primary care staff in mental health and behavioral medicine topics, including communication skills, brief intervention, counseling skills, medicine use and misuse, substance use, and abuse, wellness, rehabilitation, recovery, and self-sufficiency. Applies knowledge of evidence-based practice, including empirical bases of assessment, intervention, and other clinical applications, expertise, and patient preferences to individuals, couples, groups, and families, including adults, children, and adolescents, as assigned. Provides emergency assessment of patients in crisis and facilitates psychiatric hospitalization if needed. Creates and implements integrated treatment plans, ensuring access to organizational and external services within allotted time frames. Independently evaluates treatment progress and modifies planning as indicated, even in the absence of established outcome measures Assesses discharge readiness throughout the course of treatment. Develops and maintains collaborative working relationships with community providers, initiates linkages, disseminates information, and makes referrals to appropriate services, as needed. COMPETENCIES: Collaborative Displays willingness to make decisions, resolve conflict, and delegate work assignments in a timely manner Adapts to change, takes responsibility for own actions to advance team goals Speaks and writes clearly and persuasively in formal and informal presentations Actively participates in meetings and uses listening skills to keep an open mind Solicits input from appropriate stakeholders, explains reasoning for decisions, and uses strong interpersonal skills to communicate and influence others Gives recognition to others for results Solid Character Balances team and individual responsibilities while assessing own strengths and weaknesses Exhibits objectivity and openness to others' views Welcomes feedback, builds positive team spirit, supports all team members Develop alternative solutions, support and share expertise with other team members while building positive morale Demonstrates knowledge of company policies and treats people with respect Works ethically and with integrity, upholds organizational values Keeps commitments, shows respect and sensitivity for cultural differences Educates others on the value of diversity, and promotes a positive work environment where all feel free to contribute Organizational Support Completes administrative tasks correctly and on time and develops strategies to achieve organizational goals and values Supports affirmative action and respect diversity, understands organization's strengths and weaknesses, analyzes market and competition, and identifies external threats and opportunities while adapting strategy to changing conditions Prioritizes and plans work activities while understanding the business implications of decisions Demonstrates accuracy and thoroughness within the approved budget and displays original thinking and creativity Displays knowledge of market and competition that aligns with strategic goals Meets challenges with resourcefulness, generates suggestions for improving work, develops innovative approaches and ideas Leadership Displays passion and optimism while exhibiting confidence in self and others Inspires respect and trust while motivating others to perform well and influencing the actions and opinions of others Coordinates projects, develops workable implementation plans, includes staff in planning, decision-making, and process improvement Communicates and completes changes and progress of projects on time and budget while managing project team activities to overcome resistance Makes self-available to staff, provides regular performance feedback Develops individual team member skills and encourages growth Safety and Security Promotes safety precautions and security measures to ensure the safety of both staff and patients Adheres to data security guidelines, including appropriate use of EMR systems and IT resources TYPICAL WORKING CONDITIONS: Work is performed in a clinical setting. Contact with patients and staff. Exposed to communicable diseases, toxic substances, medicinal preparations, and other conditions common to a clinical environment. Requires working under stress, in emergency situations, or during irregular hours. The noise level in the work environment is usually quiet but occasionally may become disruptive while working with a client. TYPICAL PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and must be able to communicate by talking or listening. The employee is frequently required to stand, walk, and sit, and occasionally to stoop and kneel. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION/EXPERIENCE/CERTIFICATIONS/LICENSES: Master's Degree Counseling and a minimum of three to five years working in an outpatient, behavioral health setting required. LLMSW or LMSW licensure preferred. Practical experience providing brief, solution-focused, integrated care/behavioral health intervention in a primary care setting preferred. Family Health Center has the right to modify the duties and functions of the job description based on the needs of the organization.

Job DescriptionMISSION: To provide clinical excellence with outstanding patient experience while ensuring that all members of the community have access to quality, comprehensive, patient-centered health care. We Serve. We Grow. We Achieve. COMPANY INFORMATION: As a federally qualified health center (FQHC) we serve all people with quality healthcare, dignity, and respect. We envision a seamless healthcare delivery system that is proactively responsible for the medical, dental and psychosocial needs of underserved individuals, children and families residing in Kalamazoo County. BENEFITS: Highly competitive pay Excellent (cost-effective) Health Insurance PPO or PPO High Deductible Plan with Health Savings Account (HSA) Vision & Dental Insurance Company paid Life & accidental death Company paid long term disability Insurance Voluntary life, accidental death, short term disability, and other supplemental offerings Pre-tax 403(b) retirement plan (Discretionary employer contribution based on FHC financial performance) Paid Time Off (PTO) 8 Paid Holidays POSITION SUMMARY: The Health Information Supervisor has the important task of maintaining all of the health information records at the Family Health Center. This individual will plan, develop, and administer the health information system consistent with facility policies, procedures, and standards of our accrediting and regulatory agencies. DUTIES AND RESPONSIBILITIES: Ensures compliance with health information requirements established by JCAHO, HIPAA, federal and state regulations. Supervises staff in preparing and analyzing health information records and documents. May assist staff in pulling and preparing charts for the following day patients. Verifies documents in the chart filed accurately prior to releasing chart. Develops and implements policies and procedures for documenting, storing, and retrieving information, and for processing medical/legal documents, and correspondence requests, in conformance with federal, state, and local statutes. Plans and develops health information systems and procedures such as patient identification systems, forms design and review systems, and records release procedures. Ensures effective use of health information data by providing statistical analysis and reports. Orientates new staff, assigns work, arranges coverage, and oversees daily operations. Oversees the processing of requests and subpoenas for confidential patient information ensuring that requests are legitimate and include lawfully executed patient authorization. Operates department within budgetary constraints. Develops in-service educational materials and conducts instructional programs for health care personnel. QUALIFICATIONS: Ability to effectively present information and respond to questions. Must be able to travel between other local Family Health Center locations. EDUCATION/EXPERIENCE/CERTIFICATIONS/LICENSES: Minimum of one years in a supervisory position. Preferred certificate from an accredited program in Medical Records Administration or equivalent experience. Experience as a Registered Health Information Technician (RHIT) or Health Information Manager preferred. TYPICAL PHYSICAL DEMANDS: The employee is frequently required to stand or sit. The employee is occasionally required to walk; reach with hands and arms; or stoop. The employee will be required to count, write, read, and interpret information. The employee must occasionally lift and/or move up to 10 pounds.

The Family Medicine Physician provides high-quality, patient-centered care to individuals of all ages, following Family Health Center's standards and practices. The physician embraces a team-oriented approach to healthcare, working collaboratively with Physician Assistants and Nurse Practitioners, while offering oversight and support as needed. WE SERVE. WE GROW. WE ACHIEVE. The Family Health Center is a federally qualified health center (FQHC) that goes beyond the call of duty to take exceptional care of our community. Through community outreach, medical & dental services, behavioral health management, on-site pharmacy, and so much more. We are there for the members of our community every step of the way. New Grads encouraged to apply!! BENEFITS: Clinicians of the Family Health Center have the opportunity to apply for up to $50,000 in loan repayment through the National Health Service Loan Repayment Program. Highly competitive pay Sign on Bonus CME Allowance Excellent (cost-effective) Health Insurance Vision & Dental Insurance Company paid Life & accidental death Company paid long term disability Insurance Voluntary life, accidental death, short-term disability, and other supplemental offerings Pre-tax 403(b) retirement plan Paid Time Off (PTO) 8 Paid Holidays DUTIES AND RESPONSIBILITIES: Provides healthcare and health management for patients of all ages Provides a total assessment of the patient's health status, including systematic health history, a physical examination, and diagnostic testing Provides skilled observations and health assessments of patients, including history, physical examination, and appropriate interventions and referrals Provides patient care services appropriate to patient condition and in conjunction with current Joint Commission standards Diagnoses and treats or appropriately refer to health problems for the patient population. Orders interpret and evaluate diagnostic tests to identify and assess patient's clinical problems and health care needs. Establishes and facilitates a plan of care related to a patient's identified problems, needs, and strengths, including medication, diet, therapeutic procedures, counseling, education, and teaching needs of patients, families, and groups. Assess and formulate a plan of care related to preventative, acute, and chronic needs identified by the patient and health care team in a manner that provides continuity of care. It includes coordinating care with patients' primary care physicians (PCP) when identifying and identifying an available PCP when one is not currently designated. Assesses patient/family learning needs and provides appropriate patient education. Analyzes reports and findings of tests and examination and diagnoses the condition of the patient. Determines and prescribes medication, dosage, and schedule, given the patient's condition and allergies. Discusses any possible side effects of medication or immunization with the patient. Prescribes and administers vaccinations to immunize patients from infectious diseases. Promotes health by advising patients about diet, hygiene, and methods for the prevention of disease. Patients refer to a medical specialist for consultant services when necessary for the patient's well-being. Documents the patient's visit, including medical history, physical exam, diagnoses, and plan of action Follows up with patient regarding progress in high risk or emergency cases Conducts physical examinations to provide the information needed for admission to the school, consideration for jobs, or eligibility for insurance coverage. Participate in all required departmental and organizational meetings. Other duties may be assigned. EXPERIENCE/QUALIFICATIONS: Demonstrated the ability to assess clinical needs and work in an integrated, holistic approach to care, including case management, disease management and/or population health programs. Experience with office-based surgical procedures. The ability to work within a high volume of medical practice with multiple interruptions and busy work schedule and respond to urgent and emergent situations. Knowledge of managed healthcare systems, medical quality assurance and quality improvement, and risk management, Proven excellence working in an interdisciplinary collaborative team environment. Effective interpersonal skills, leadership skills, and clinical expertise in inpatient care EDUCATION/CERTIFICATIONS/LICENSES: Doctor of Medicine or Doctor of Osteopathy degree Board Certified or Board Eligible in Family Medicine, Internal Medicine, or other comparable training programs Satisfactory completion of an accredited residency program Possession of a State of Michigan and Federal Narcotics and Controlled Substance license Possession of a current license to practice medicine in the State of Michigan Family Health Center has the right to modify the job description's duties and functions based on the organization's needs.

Customer Experience Technician - We Serve. We Grow. We Achieve. Looking to fill: Full Time MISSION: To provide clinical excellence with outstanding patient experience while ensuring that all members of the community have access to quality, comprehensive, patient-centered health care. COMPANY INFORMATION: As a federally qualified health center (FQHC) we serve all people with quality healthcare, dignity, and respect. We envision a seamless health care delivery system that is proactively responsible for the medical, dental and psychosocial needs of underserved individuals, children and families residing in Kalamazoo County. POSITION SUMMARY: Greets and assists in the registration of patients by providing outstanding quality care to the population served. Verifies patient information, schedules appointments, and collects payments. Accurately enters demographic and insurance/billing information in a timely manner and understands the impact to the patient and organization when missing or inaccurate information is entered. When identified, refers patients to Financial Counselor for financial assistance. Possess the ability to multi-task and quickly recall specific provider requirements for scheduling. The position is located in a high traffic, high volume area, the ideal candidates will be able to focus on such environments. Other duties as assigned. DUTIES AND RESPONSIBILITIES: As the Center's first point of contact the Customer Experience Technician will skillfully communicate with patients in person and over the phone by quickly screening calls and routing patients to the proper department or person. Collects current patient demographic information such as name, address, age, persons to notify in case of emergency, and individual or insurance company responsible for payment of bill. Understands how to use the functions and features of the individual telephones, as well as the functions and features of the facility switchboard and other computer systems. Performs filing and insurance research. Explains Family Health Center's regulations regarding payment of accounts. Assists with patient flow and schedules medical appointments, while using department approved scripting to communicate effectively and consistently with patients. Responsible for collecting payments and issuing receipts to patients. Tallies receipts and monies at the end of the shift. Understands and complies with the Center's policies governing cash receipts and balance sheet requirements. Maintains confidentiality and complies to HIPAA regulations in written and oral situations Oversees the patient waiting area, coordinates patient movement, and reports problems or irregularities to the Manager or other appropriate managers and directors. Participates in the employee scheduling rotation process in order to provide proper, weekend and evening coverage of the front desk and call center functions. When applicable, the Customer Experience Technician will provide center-wide translation assistance for the Center's non-English speaking patients Other duties as assigned. TYPICAL WORKING CONDITIONS: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. TYPICAL PHYSICAL DEMANDS: While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel. Must be able to talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus. QUALIFICATIONS: To perform this job successfully, an individual should possess basic computer skills and possess the aptitude to learn additional software as introduced into the job. Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Participates in meetings. EDUCATION/EXPERIENCE/CERTIFICATIONS/LICENSES: High school diploma or general education degree (GED) required. Medical Administrative Assistant certification preferred. Prefer two plus years of experience in a healthcare setting; or equivalent combination of education and experience. Bilingual (English and Spanish) desired. Family Health Center has the right to modify the duties and functions of the job description based on the needs of the organization.

Medical Assistant Supervisor - We Serve. We Grow. We Achieve. MISSION: To provide clinical excellence with outstanding patient experience while ensuring that all members of the community have access to quality, comprehensive, patient-centered health care. COMPANY INFORMATION: As a federally qualified health center (FQHC) we serve all people with quality healthcare, dignity, and respect. We envision a seamless health care delivery system that is proactively responsible for the medical, dental and psychosocial needs of underserved individuals, children and families residing in Kalamazoo County. POSITION SUMMARY: The Medical Assistant Supervisor, under the direction of the Manager of Clinical Operations, plans and organizes the clinical support staff and their functions for the clinic. It is the responsibility of this position to support the providers in clinical duties, and to support the Manager of Clinical Operations, providing continuity of leadership day-to-day. The Medical Assistant Supervisor acts as a role model, mentor, and resource to the clinical staff to ensure that all standards are maintained and to encourage a team environment. The Medical Assistant Supervisor is involved in assisting the Manager of Clinical Operations in attracting, developing, maintaining, and retraining qualified staff members. Duties may include assisting with hiring, orientation, monitoring and evaluating performance, problem solving, employee counseling, staffing and payroll. The individual is responsible for resolving clinical issues concerning the day-to-day office operations of the clinic. In addition to duties involving practice personnel, the Medical Assistant Supervisor serves as a contact for internal and external customers. He/she is responsible for creating an environment, which fosters positive customer service and meets all quality standards, implementing new and monitoring ongoing processes. This person is responsible for supporting and assisting in achieving clinic and organizational goals. DUTIES AND RESPONSIBILITIES: Demonstrated ability to work with and lead a variety of people Demonstrated independent decision making ability and able to work with customers in challenging situations Knowledge and skill in proper charting methods utilizing the Electronic Health Record (EHR) Must maintain the highest level of confidentiality and may require the use of significant tact in order to handle sensitive matters Manages the clinic variability as it occurs responding to changes in staffing levels and patient flow Other duties as assigned. QUALIFICATIONS: Exceptional verbal and written communication skills are required. Must have excellent communication skills (orally, face to face and/or by telephone, and in writing) and a positive customer relations orientation. Associates Degree. Bachelor's Degree preferred. Current Medical Assistant licensure, Certified or Registered, required (must be in good standing and valid in the state of Michigan). 1-2 years of experience in healthcare leadership or a closely related field, preferred. An equivalent combination of education and experience may be considered. Clinical experience preferred. CPR/AED certification, required PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: A majority of time on the job is spent walking and standing with occasional sitting and/or stooping. At times this position may require weight to be lifted up to 25 pounds. Full use of hands and arms are needed. The following types of vision are required: close, distance, peripheral, and depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this potion. Family Health Center has the right to modify the duties and functions of the job description based on the needs of the organization.

COMMUNITY HEALTH WORKER MISSION: To provide clinical excellence with outstanding patient experience while ensuring that all members of the community have access to quality, comprehensive, patient-centered health care. We Serve. We Grow. We Achieve. COMPANY INFORMATION: As a federally qualified health center (FQHC) we serve all people with quality healthcare, dignity, and respect. We envision a seamless healthcare delivery system that is proactively responsible for the medical, dental and psychosocial needs of underserved individuals, children and families residing in Kalamazoo County. We advocate for the rights of all people to experience comprehensive healthcare that is delivered through a collaborative community network focused on quality standards of care. Our aim is to decrease healthcare disparities by increasing access to care through culturally sensitive medical attention, education and outreach. We work to reflect this simple motto: "Together, we are improving quality of life by providing excellent health care to all people in an environment of dignity & respect." BENEFITS: Highly competitive pay Excellent (cost-effective) Health Insurance PPO or PPO High Deductible Plan with Health Savings Account (HSA) Vision & Dental Insurance Company paid Life & accidental death Company paid long-term disability Insurance Voluntary life, accidental death, short-term disability, and other supplemental offerings Pre-tax 403(b) retirement plan (Discretionary employer contribution based on FHC financial performance) Paid Time Off (PTO) 8 Paid Holidays POSITION SUMMARY: The Community Health Worker (CHW) will be responsible for helping patients and their families to navigate and access community services, and other resources, and adopt healthy behaviors. The CHW supports providers through an integrated approach to care management and community outreach. As a priority, activities will promote, maintain, and improve the health of patients and their family. This is a grant-funded position. DUTIES AND RESPONSIBILITIES: Responsible for, establishing trusting relationships with patients and their families while providing general support and encouragement. Conduct basic motivational interviewing and goal setting with patients/families. Conduct intake interviews with patients, including enrolling and/or referring patients to other community programs and resources. Provide follow-up with patients via phone, in clinic, or in community settings. Assist patients with completing applications and registration forms. Conduct eligibility determination, enrollment, and follow-up with uninsured patients. Help educate and remove barriers for patients for preventative health screenings and recommended care. Help patients connect with local transportation resources Work closely with all providers and support staff to help ensure that patients have comprehensive and coordinated care. Act as a patient advocate and liaison between the patient/family and community service agencies (i.e. schools, Department of Human Services, hospitals, support groups, etc.). Document outreach and communications with patients in EPIC and other software (Azara) no later than 24 hours after patient contact. Attend community events representing Family Health Center. Attend regular staff meetings, training, and other meetings as requested. Manage an assigned caseload of patients. TYPICAL WORKING CONDITIONS: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate noise. May be exposed to communicable diseases or blood borne pathogens. TYPICAL PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to talk or hear while conversing with staff and/or patients. The employee is frequently required to sit or stand. The employee regularly uses hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision and ability to adjust focus. QUALIFICATIONS: Knowledge of medical terminology preferred. Ability to effectively communicate with all people regardless of socioeconomic status, ethnicity, and education level. Professional communications skills required (in person, over the phone, and in writing). Familiar with a variety of local resources and agency programs that serve our patient population. Knowledge of Microsoft Office utilizing Excel spreadsheets and Word documents. EDUCATION/EXPERIENCE/CERTIFICATIONS/LICENSES: One or more years of experience in case management, care coordination or enrollment functions. CHW certification, or willing to obtain during first six months of employment. Family Health Center has the right to modify the duties and functions of the job description based on the needs of the organization.

The Family Health Center is looking for an experienced Pharmacist to fill in as needed (PRN) to start immediately. MISSION: To provide clinical excellence with outstanding patient experience while ensuring that all members of the community have access to quality, comprehensive, patient-centered health care. We Serve. We Grow. We Achieve. COMPANY INFORMATION: As a federally qualified health center (FQHC) we serve all people with quality healthcare, dignity, and respect. We envision a seamless health care delivery system that is proactively responsible for the medical, dental and psychosocial needs of underserved individuals, children and families residing in Kalamazoo County. We advocate for the rights of all people to experience comprehensive healthcare that is delivered through a collaborative community network focused on quality standards of care. Our aim is to decrease health care disparities by increasing access to care through culturally sensitive medical attention, education and outreach. We work to reflect this simple motto: "Together, we are improving quality of life by providing excellent health care to all people in an environment of dignity & respect." POSITION SUMMARY: Provides pharmaceutical services to the patients of Family Health Center and the community utilizing the highest level of professional ethics and standards. Full-Time, Part-Time, and as needed positions available. DUTIES AND RESPONSIBILITIES: Accepts, validates, interprets and processes prescription orders. Initiates and completes calls with physicians regarding appropriate drug therapy. Conducts Drug Utilization Review (DUR) and provides necessary clinical interventions. Provides physician education and information/counseling; reconciles drug therapy management issues. Responsible for Formulary Management - including Therapeutic Interchange or Substitution, and Coverage Review Programs (e.g. Prior Authorization). Ensures quality controls for pharmacy practice by following Standard Operating Procedures and all legal requirements set by the DEA and state pharmacy board. QUALIFICATIONS: Must be licensed to practice in the State of Michigan. Consideration will be made for a recent college graduate who has performed Internship or Residency. Experience in a retail/community practice setting is preferred. Must be comfortable in discussing drug therapies with providers. Must be willing to maintain and acquire professional skills through continuing educational resources. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. To perform this job successfully, an individual should have knowledge of Electronic Medical Records. TYPICAL WORKING CONDITIONS: Work is performed in a clinical setting. Contact with patients and staff. Exposed to communicable disease, toxic substances, medicinal preparations, and other conditions common to a clinic environment. Requires working under stress, in emergency situations or during irregular hours. TYPICAL PHYSICAL DEMANDS: Requires 80% or more of time spent standing/walking. Independently mobile. Requires full range of motion, manual and finger dexterity, and eye-hand coordination. Requires normal visual acuity and hearing. Ability to occasionally transfer and position patients, reposition equipment, and lift supplies weighing up to 50 pounds. Ability to adapt and function in varying environments of workload, patient acuity, worksites and work shifts. Family Health Center has the right to modify the duties and functions of the job description based on the needs of the organization.

The RN Case Manager serves in an expanded healthcare role, collaborating with specialists, members of the healthcare team, and patients/families to ensure the delivery of quality, efficient, and cost-effective healthcare services. This position develops and assesses plans of care with the patient/family; implements, monitors, and evaluates all options with the goal of optimizing the patient's health status; and utilizes evidence-based clinical guidelines, preventive guidelines, and protocols to develop patient-centered care plans. This exciting position may be filled by professionals of varied experience including: • Consults and communicates care objectives with primary care providers, specialists, and community resources to assist patients in achieving healthcare goals. • Identifies targeted populations through referrals from primary care providers and patient registries. • Assesses the healthcare, educational, and psychosocial needs of the patient/family. • Identifies and maintains relationships with referral and community resources. • Collaborates with the primary care provider, patient, healthcare team, and community resources. • Develops individualized plans of care with targeted interventions; monitors patient and family responses to the plan of care and adjusts as needed. • Provides patients with self-management tools and support to enhance their ability for self-care. • Maintains required documentation for all case management activities. • Reviews current literature on engagement and communication strategies and incorporates best practices into the clinical setting. • Maintains records and enters information into required databases. • Assists the team in defining and working toward identified quality indicators (e.g., HEDIS/UDS, North Star, PCI initiative). • Attends required in-service training and departmental meetings. • Follows up on hospital admissions and ED visits daily. • Works with and manages the most complex patients to ensure timely access to care and adherence to treatment plans. • Performs other duties as assigned. Key Responsibilities • The physical demands described here are representative of those required to perform the essential functions of the job. • Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. • Regularly required to use hands to finger, handle, or feel. • Must be able to communicate through talking and listening to hear conversational voices. • Frequently required to stand, climb stairs, walk, and sit. • Must withstand frequent lifting, stretching, and other physical exertion. • Ability to manage exposure to patient-care elements, including vascular access procedures, treatment of injuries, disposal of contaminated waste, cleaning and disinfecting equipment, and handling contaminated sharps. • Occasionally required to stoop and kneel. • Must occasionally lift and/or move up to 50 pounds. • Specific vision abilities include close vision, peripheral vision, and the ability to adjust focus. QUALIFICATIONS: Basic Life Support/CPR training. Demonstrates customer-focused interpersonal skills to effectively interact with practitioners, interdisciplinary healthcare teams, community agencies, and patients/families with diverse opinions, values, and cultural or religious beliefs. Demonstrates excellent written, verbal, and listening skills. Demonstrates strong relationship-building and critical-analysis skills. Demonstrates ability to work autonomously and remain accountable for practice. Demonstrates ability to influence and negotiate individual and group decisions. Minimum Qualifications Associate Degree in Nursing required; Bachelor's Degree in Nursing preferred. Minimum of one year of experience in adult/pediatric medicine in a primary: care/ambulatory care setting home health agency skilled nursing facility, or hospital medical-surgical unit within the past five years; or an equivalent combination of education and experience sufficient to perform job duties. Licensed as an RN in the State of Michigan. Certification in Case Management preferred. Typical Working Conditions • The work environment characteristics described here are representative of those an employee encounters while performing essential job functions. • Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. • Must be able to work in a stressful environment. • This job operates in a professional office environment and utilizes standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. • While performing job duties, the employee is frequently exposed to airborne particles within a healthcare facility or home-care setting. • The noise level is usually quiet but may occasionally become disruptive when working with clients. Typical Physical Demands • The physical demands described here are representative of those required to perform the essential functions of the job. • Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. • Regularly required to use hands to finger, handle, or feel. • Must be able to communicate through talking and listening to hear conversational voices. • Frequently required to stand, climb stairs, walk, and sit. • Must withstand frequent lifting, stretching, and other physical exertion. • Ability to manage exposure to patient-care elements, including vascular access procedures, treatment of injuries, disposal of contaminated waste, cleaning and disinfecting equipment, and handling contaminated sharps. • Occasionally required to stoop and kneel. • Must occasionally lift and/or move up to 50 pounds. • Specific vision abilities include close vision, peripheral vision, and the ability to adjust focus. Family Health Center reserves the right to modify the duties and functions of this job description based on organizational needs.

Job Description Join Our Pharmacy Team at FHC - Where Your Work Makes a Difference! Competitive Salary + Comprehensive Benefits Full Time Medical, Dental, and Vision Insurance No Sundays - Enjoy your weekends! 8 Paid Holidays Paid Time Off and more! At Family Health Center (FHC), we believe our team members are the heart of our mission to serve the community. We're looking for a Pharmacy Technician who's passionate about patient care, detail-oriented, and ready to work in a supportive, collaborative environment. About the Role: As part of our Pharmacy team, you'll perform a variety of important duties that keep our patients healthy and our pharmacy running smoothly. From filling prescriptions to maintaining inventory, your work ensures every patient gets the care they need - with the compassion they deserve. What You'll Do: Receives written and call-in prescriptions from patients. Verifies patient information including current insurance information allergies, etc. Types prescriptions, ensuring that current inventory is being maintained and updates profiles. Verifies with Pharmacist all prescriptions before being dispensed to the patient. Gives prescriptions to patients ensuring they understand each medication and directs specific medication questions to the pharmacist. Collects any money for prescriptions and over-the-counter items. Maintains an accurate inventory of drugs and supplies by using first-out method. Periodically audits stock to ascertain adequate quantities. Receives shipments, checking items against invoices, i.e., quantity, prices, etc. Puts up stock. Stores perishables in refrigerator. Prepares reports and types correspondence according to established practices. Performs billing functions, i.e., reconciliations, third-party insurances, etc. Files a variety of materials and maintains neat and orderly files. Maintains neat and orderly work area. Attends in-service education and departmental meetings as required. What We're Looking For: Must have a high school diploma or GED and one plus year(s) of experience in a medical setting with some aspect of patient care, or an equivalent combination of education and experience. Must have an active pharmacy technician license/certificate Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Must have ability to speak effectively and with warmth and compassion using the telephone. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to interpret bar graphs. An individual must possess the aptitude to learn new software that pertains to the functions of the position. Why You'll Love Working Here: When you join FHC, you join a mission-driven team that values respect, collaboration, and quality care. We invest in our employees with a competitive salary based on experience, comprehensive benefits, and a work-life balance that includes no Sunday shifts and 8 paid holidays. If you're ready to make a meaningful difference in your community while enjoying excellent pay and benefits, apply today and become part of our FHC family!