Family Health Center of Worcester jobs - 70 jobs

The Appointment & Business Assistant serves as the initial point of contact for patients and customers, both in-person and by telephone, ensuring service delivery aligns with customer service standards. This individual assesses patient and customer needs to coordinate appropriate scheduling, billing, and the timely obtaining or release of records in accordance with organizational policies. The Appointment & Business Assistant supports efficient operations by facilitating seamless communication and service processes that enhance patient and customer satisfaction. ESSENTIAL JOB FUNCTIONS Operates computer and phone systems to schedule, register, check in/out, update and coordinate appointments - including ancillary tests and procedures - ensuring accuracy and efficiency. Screens and routes incoming calls to support seamless communication across departments. Sends and receives letters, forms, and questionnaires to gather and process patient information, maintaining organized and accurate records. Collects and updates patients' insurance and demographic information to support accurate documentation and billing. Maintains and updates provider schedules to optimize appointment availability and resource allocation. Accepts patient payments, applies them to the correct accounts, reconciles deposits, and monitors payment plans for timely compliance. Coordinates the release of patient information by verifying consents and ensuring compliance with HIPAA and applicable laws. Processes Release of Information (ROI) requests in accordance with organizational policies, ensuring proper documentation, authorization, and tracking. Reviews and indexes scanned documents for accurate upload into electronic health and dental records using designated software and classification systems. Processes referrals by confirming required documentation and forwarding necessary clinical information, such as diagnostic x-rays, to support continuity of care. Processes legal documents (e.g., guardianship orders, Power of Attorney, adoption orders) and ensures accurate notation and upload into electronic health and dental records. Prepares and distributes correspondence to internal and external parties to support timely and accurate communication. Performs receptionist duties, including greeting patients, checking them in, answering inquiries, and supporting front desk operations. Maintains strict adherence to scheduled work hours with regular and reliable attendance. Performs other duties as assigned. EDUCATION AND EXPERIENCE High School diploma or equivalent. Excellent written and verbal communication skills. Keyboard, computer, and telephone proficiency. Preferred six months' previous experience in a medical or dental care facility to include direct patient contact or previous customer service experience. Preferred Associate's degree in health information management, administrative assistant/medical secretary or related field. CERTIFICATIONS / LICENSES None. Equal Employment Opportunity Employer

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. ***$7,500 Sign on bonus for full time (1.0 FTE). Part time are also eligible for a prorated bonus based on FTE.*** The Registered Dental Hygienist's main purpose is to deliver appropriate patient care to help aid the patient in achieving optimal oral health. The Registered Dental Hygienist will do this by helping to address the needs of the patient in order to be successful with overall health and wellness. Looking for Part-time or Full-time employment. The Registered Dental Hygienist's main purpose is to deliver appropriate patient care to help aid the patient in achieving optimal oral health. The Registered Dental Hygienist will do this by helping to address the needs of the patient in order to be successful with overall health and wellness. Receive and prepare patients for treatment. Cleans calcareous deposits, accretions, and stains from teeth and beneath margins of gums. Examines gums to locate periodontal recessed gums and signs of gum disease. Place fluoride varnish to help in the prevention of oral health disease. Places sealants on posterior teeth to help in the prevention of oral health disease. Take digital dental x-rays to help aid the dentist in proper diagnosis of oral health conditions. Charts conditions of decay and disease for diagnosis and treatment by dentist. Administers local anesthetic agents. Appropriate use of PPE/infection control protocols when providing treatment to patients. Knowledge of Scope of Practice per Wisconsin Dental Hygiene Licensure. Demonstrate Knowledge of ethics, jurisprudence and patient confidentiality. Demonstrate understanding of the OSHA Hazard Communication standard. Demonstrate understanding of the OSHA Bloodborne Pathogens standard. Demonstrate understanding of the Centers of Disease Control and Prevention guidelines Perform sterilization and disinfection procedures in compliance with policy and procedures. Understand insurance guidelines for allowable services and treatment frequency. Apply effective communication techniques with a variety of patients. Qualifications and Education Requirements Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. Preferred Skills To perform this job successfully, an individual should have knowledge of Electronic Dental Record Database software. Required Credentials, Certification, Licensure Current Wisconsin RDH Licensure Benefit Statement For full time and part time employees who work 24 or more hours per week we offer a generous benefits package that includes: • Medical and dental insurance • Employer paid group term life and disability • Employer contribution toward Health Savings Account • Flexible Spending Accounts • Paid Time Off (PTO), Paid Holidays and Paid Leave Bank • 403(b) with a 4% employer match Various voluntary benefits: • Vision Insurance • Supplemental Life, AD&D and Disability • Tuition reimbursement • Health and Wellness reimbursement program • Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members • Partner of HRSA/NHSC loan repayment program Our Mission is to respond to the healthcare needs of our communities with an integrated array of quality services and actively remove barriers to wellness. NorthLakes Community Clinic is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. All offers of employment are contingent upon successful completion of a criminal background check and references.

Dental Services Manager Access Celebrate Smiles program works to prevent tooth decay and educate children about good oral health. This program brings licensed dental staff to local schools screening children in grades 4k-8. We provide dental sealants, fluoride varnish, as well as dental cleaning and restorative treatment as needed. Children in the program become Access dental patients and can receive ongoing care at an Access dental clinic.The Dental Services Manager is responsible for assuring that day-to-day dental operations are conducted in compliance with Access Community Health Centers (Access) policies, standards and overall organizational plans. The job scope includes working closely in a dyad with the Dental Provider Director to oversee the clinics dental operations, including the budget, staffing, and productivity. This position is primarily responsible for ensuring a high quality and satisfying patient experience, motivating and developing individuals and teams, using resources effectively, and efficiently and leading process improvement activities. The Dental Services Manager works collaboratively with other site leaders to carry out Access mission and goals. Access leadership team is responsible for the implementation of risk management and safety functions throughout the organization. The Dental Services Manager is responsible for ensuring that event reports are completed and followed up with root cause analysis and process improvement and managing patient complaints and behavior issues. **This position requires daily travel to elementary and middle schools in the Madison and Sun Prairie area. Desired candidate would have the following qualifications: Required Qualifications: A high school diploma or equivalent with a minimum of five years of management experience in a health care setting or a bachelors degree with a minimum of one year of management experience in a healthcare setting. Experience with quality improvement and change processes. Strong and proven leadership skills. Proficiency in MS Outlook, PowerPoint, Word, Excel. Experience with electronic practice management systems and electronic medical records. Desired Qualifications: Bachelors degree in health care administration, business administration, or heath/dental related field. Prior experience as a manager/supervisor. Experience working in a dental clinic. Experience in managing quality improvement processes. Fluency in Spanish/English, verbal and written skills. Compensation and Benefits: Our total compensation package includes competitive wages, plus a full range of attractive benefits for regular full and part time staff working a minimum of 20 hours per week and includes: Health insurance Dental insurance Vision insurance Life insurance Long and short-term disability insurance Paid time off program (208 hours for vacation, personal and sick time) Up to 9 paid holidays 401(k) retirement plan (100% vested with employer match) Tuition reimbursement Flexible spending plans Transportation program Employee Assistance Program (EAP) Access is an eligible employer under the Public Service Loan Forgiveness program Access is a NHSC approved site for the NHSC Loan Repayment Program Support our mission and values: Improving health. Improving lives.Our shared values are the guiding principles which lie at the core of the work we do every day. They reflect our culture and our commitment to those we serve.CompassionListen to our patients, staff and community to understand their needs and provide care with empathy and respect InclusionProvide care and build community that respects the personal, social and cultural diversity reflected in our patients and staff.StewardshipUse the resources we are given effectively and efficiently, and we value innovation.EquityBelieve that every person deserves quality healthcare to help them overcome barriers and create new opportunities.CommunityWork together with healthcare organizations and local partners to improve the health of our community and expand care to those with limited access. COVID-19 Vaccine:Proof that you are fully vaccinated is a condition of employment. Access Community Health Centers will provide reasonable accommodations to individuals who cannot be vaccinated because of a disability or sincerely held religious beliefs when doing so does not compromise the safety of others or impose an undue hardship on our organization. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status PIaf881b2b9a39-31181-39153658

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Salary begins at $73,885.00 + per year depending on experience based on a 1.0 FTE. **$20,000 sign-on bonus** Responsible for planning and administering physical therapy treatment plans designed to promote overall fitness and health of patients. Essential Functions of the Job: [Other duties may be assigned.] Consult with and evaluate the patient to determine patient goals and needs. Diagnose and treat movement dysfunction. Create plans of care and document patient records in accordance with regulatory, licensing, payor, and accrediting requirements. Provide education on therapy exercise techniques and use of adaptive equipment such as walkers or wheelchairs. Provide hands-on therapy such as massage, thermotherapy, dry needling, etc. as applicable. Work collaboratively with other providers including other therapists, surgeons, and the patient's primary care provider. Clean and maintain equipment to ensure clean and safe work environment. Other duties as assigned. Qualifications and Education Requirements Minimum Level of Completed Education: Masters Degree in Physical Therapy from an accredited physical therapy school Prior years of experience in similar role: 1-2 Experience with systems, computer applications/software: None required. Electronic Medical Record experience preferred. Required (or Preferred) Licensure/Cert/Credentials: Successful passing of the National Physical Therapy Examination; must have active Wisconsin Physical Therapy license Benefit Statement For full time and part time employees who work 24 or more hours per week we offer a generous benefits package that includes: Medical and dental insurance Employer paid group term life and disability Employer contribution toward Health Savings Account Flexible Spending Accounts 6 weeks Paid Time Off (PTO), Paid Holidays and Paid Leave Bank 403(b) with a 4% employer match Various voluntary benefits: Vision Insurance Supplemental Life, AD&D and Disability Tuition reimbursement Health and Wellness reimbursement program Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members Partner of HRSA/NHSC loan repayment program Our Mission is to respond to the healthcare needs of our communities with an integrated array of quality services and actively remove barriers to wellness. NorthLakes Community Clinic is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. All offers of employment are contingent upon successful completion of a criminal background check and references.

The Benefits Navigator is responsible for conducting outreach, education, and enrollment related to the Health Insurance Marketplace and Medicaid programs. Under the guidance of leadership, this individual will perform a variety of tasks to support the operational functions of the prepaid healthcare program. Responsibilities include screening individuals, providing health benefits counseling, conducting interviews, determining eligibility, and facilitating enrollment for membership. The Benefits Navigator will collaborate with internal and external stakeholders to assist members in resolving issues and ensuring access to appropriate healthcare coverage. ESSENTIAL JOB FUNCTIONS Provides outreach and education on the Health Insurance Marketplace and state Medicaid programs to consumers and organizations within the Family Health Center's (FHC) service area and neighboring communities. Facilitates enrollment in Health Insurance Marketplace or Medicaid programs by assisting individuals throughout the application and enrollment process. Supports individuals with Marketplace and Medicaid appeals to ensure timely and accurate resolution. Screens prospective individuals to assess eligibility for FHC programs and guide them through the enrollment process based on program guidelines. Conducts interviews with prospective members to explain covered benefits, member responsibilities, and determine eligibility and premium levels in accordance with FHC program requirements. Educates members on available healthcare coverage options, as well as applicable government and community assistance programs. Delivers high-quality customer service in resolving concerns related to eligibility, benefits, and claims for current members, prospective applicants, and providers. Verifies member eligibility and adjusts program fees based on reported changes; negotiates and establishes payment plans as appropriate. Conducts audits of member accounts to verify continued eligibility, assess accuracy of program fees, and reconcile unreported changes. Initiates payment reminder calls, negotiates payment arrangements, and coordinates program fee assistance based on individual needs. Advises members transitioning to Medicare on enrollment steps, including application for Part B and referral to Medicare Premium Assistance, Low Income Subsidy (Part D), and/or SeniorCare programs. Investigates and verifies primary insurance coverage to ensure accurate coordination of benefits. Assists with internal and external audits to ensure proper use of grant funding and compliance with indigent drug program requirements. Processes program fee payments to support accurate and timely fee collection for FHC programs. Maintains strict adherence to scheduled work hours with regular and reliable attendance. Performs other duties as assigned. EDUCATION AND EXPERIENCE High school diploma or equivalent. Two years of experience as a Certified Application Counselor or Navigator for the Health Insurance Marketplace, with demonstrated knowledge of enrollment policies, procedures, and appeals preferred. Two years of experience in a medical/business office, health insurance, public agency, or social program setting. Demonstrated proficiency in customer service, with effective verbal, non-verbal, and written communication skills. Proficiency in Microsoft Office Suite. Knowledge of basic business math principles, including calculations and percentages with ability to interpret financial statements and tax returns. CERTIFICATIONS / LICENSES Certified Application Counselor (CAC) designation through the Centers for Medicare and Medicaid Services required within three months of the first available CAC training period after hire. Employees hired fewer than three months prior to the CAC training period may defer certification until the following year. A maximum of three attempts to pass the CAC exam is permitted within three months of completing training. Failure to pass may result in termination, except in cases of extenuating circumstances. Preferred Wisconsin Accident/Health Insurance Agent License. Valid Wisconsin Driver's License required with an acceptable motor vehicle record (MVR), per FHC guidelines. Equal Opportunity Employer

The Business Systems Trainer provides essential support to the business office team by delivering training and education related to registration, appointments, eligibility, prior authorization, payment collection, charge verification, and health information management. Responsibilities may include developing and implementing training materials, aligning content with current policies and procedures, and supporting staff development to enhance performance and compliance. This role works under the direction of departmental leadership to ensure team members are equipped with the tools and knowledge needed to perform their duties effectively and contribute to a positive patient experience. ESSENTIAL JOB FUNCTIONS Provides training and guidance to staff within a designated service line on system policies, procedures, protocols, and resource materials to ensure consistency and regulatory compliance. Creates and updates training curricula to reflect current practices and ensure content accuracy. Delivers staff training in both virtual and in-person settings; travels to clinic locations as needed to support on-site training. Maintains competency in the roles being trained and provides on-site operational support as assigned. Assesses employee competencies and collaborates with managers to coordinate training plans that address identified education needs. Participates in process improvement initiatives by incorporating employee feedback, recommending performance standards, and evaluating training outcomes for quality and efficiency. Responds to a variety of employee inquiries to provide timely and accurate information and support. Assists with the setup of new business office locations to ensure accurate and timely implementation of operational workflows. Coaches and mentors business office staff to support development and maintain a knowledgeable and effective team. Maintains strict adherence to scheduled work hours with regular and reliable attendance. Performs other duties as assigned. EDUCATION AND EXPERIENCE High school diploma or equivalent required. Minimum of three years of experience in a dental or medical business office setting. Preferred post-secondary education in Business Management, Education, Medical Coding, Dental, or a healthcare-related field. Preferred experience or training in adult education, technical writing, instructional design, or leading projects and implementation teams. Preferred knowledge of state and federal financial assistance programs, including Wisconsin ForwardHealth guidelines. CERTIFICATIONS / LICENSES Valid Wisconsin Driver's License required with an acceptable motor vehicle record (MVR), per FHC guidelines. Basic Life Support (BLS) certification at time of hire, or within three months of employment - preferred. Equal Employment Opportunity

The Patient Assistance Counselor is responsible for the accurate and timely assessment of uninsured and underinsured patient referrals to determine eligibility for financial assistance programs. This individual is responsible for conducting patient outreach and enrollment activities, reviewing, and processing financial assistance applications, and determining eligibility based on established criteria. The Patient Assistance Counselor ensures accurate documentation of patient interactions, calculates household income and assets to determine award levels, and collaborates with internal teams and external partners to facilitate timely support. By maintaining comprehensive records and monitoring program participation, this role helps ensure patients receive the financial resources necessary for their care. Additionally, the Patient Assistance Counselor contributes to process improvement initiatives and supports special projects aligned with organizational goals. ESSENTIAL JOB FUNCTIONS Documents patient interactions conducted via phone or in person, detailing actions taken to ensure accurate and timely recordkeeping for future reference. Conducts outreach and enrollment activities to connect patients with available healthcare coverage, medication assistance programs, and grants, collaborating with internal teams and external partners to meet patient referral needs. Reviews financial and medication assistance applications for completeness and verifies alignment with established program requirements and eligibility criteria. Assists in the approval or denial of financial assistance applications within delegated authority limits to support timely and accurate processing. Screens patients for program eligibility, calculates income and assets, and determines financial assistance awards; documents interactions accurately to maintain complete records. Calculates household income and asset totals to determine appropriate award levels in accordance with established financial assistance protocols. Assesses patient eligibility for external financial support programs and monitors participation to ensure ongoing access to assistance. Maintains accurate and up-to-date records of financial assistance applications, financial documentation, and patient correspondence. Maintains strict adherence to scheduled work hours with regular and reliable attendance. Performs other duties as assigned. EDUCATION AND EXPERIENCE High school diploma or equivalent. Minimum of two years of experience in a medical business office, healthcare setting, or comparable environment required. Proficient in Microsoft Office Suite. Knowledge of basic business math principles, including calculations and percentages with ability to interpret financial statements and tax returns. CERTIFICATIONS / LICENSES Certified Application Counselor (CAC) designation through the Centers for Medicare and Medicaid Services required within three months of the first available CAC training period after hire. Employees hired fewer than three months prior to the CAC training period may defer certification until the following year. Preferred certification at time of hire. Employees must pass the CAC certification exam within three attempts and within three months of completing training. Failure to pass may result in termination, except in cases of extenuating circumstances. Valid Wisconsin Driver's License required with an acceptable motor vehicle record (MVR), per FHC guidelines. Equal Opportunity Employer

A Certified Peer Support Specialist is an integral part of the Alcohol and Drug Recovery Services team. A Certified Peer Support Specialist is a professional mentor that helps clients navigate systems by accessing and admitting to treatment services, scheduling appointments, going to outside support meetings, offer ideas, and connect individuals to resources. A Certified Peer Support Specialist identifies as a person with lived experience in mental health recovery, including substance use. ESSENTIAL JOB FUNCTIONS Provide emotional support and mentorship to individuals based on personal lived experience with substance use recovery, mental health challenges, or life transitions. Facilitate support groups and one-on-one coaching sessions. Promote a stigma-free and recovery-oriented environment that fosters hope and resilience. Work collaboratively with mental health professionals, social workers, and community organizations to provide integrated support. Assist individuals in setting and achieving personal recovery goals, fostering independence, and enhancing coping strategies. Advocate for client needs while empowering self-advocacy and personal responsibility. Help clients navigate community resources, healthcare systems, and social services. Support crisis intervention and de-escalation when needed, within the scope of training. Demonstrate understanding of trauma, its impact on substance use and mental health, and support clients to utilize resources to address trauma. Maintain professional boundaries and confidentiality in all interactions. Provide culturally sensitive, person centered, strengths-based services. Document client interactions and progress while adhering to ethical and legal standards. Provide support during and outside of normal business hours. Regular attendance is required in order to carry out the essential functions of the position. JOB QUALIFICATIONS EDUCATION For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation. Minimum Required: High school diploma or equivalent. EXPERIENCE Minimum Required: Personal experience with substance use or integrated treatment services delivery system. Experience with communication, facilitation, organizational skills, and ability to multi-task. CERTIFICATIONS/LICENSES The following licensure(s), certification(s), registration(s), etc., are required for this position. Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position. Minimum Required: Certified Peer Support Specialist, Basic Life Support (BLS) certification awarded by the American Heart Association (AHA). Equal Opportunity Employer Monday thru Friday; 8am -5pm 40

The Central Service Technician is responsible for supporting patient care by performing critical functions in the supply, collection, and distribution processes across various departments. This role plays an essential part in ensuring the quality and safety of surgical and procedural services by following strict quality assurance standards. The Technician is responsible for the decontamination, cleaning, inspection, maintenance, assembly, packaging, and sterilization of surgical instruments and medical supplies. This position requires attention to detail, adherence to infection control protocols, and a strong commitment to efficiency and accuracy in all aspects of sterile processing. ESSENTIAL JOB FUNCTIONS Cleans and processes surgical instruments and medical equipment in accordance with departmental protocols, guidelines, and regulatory standards. Handles and transports contaminated instruments and equipment from various departments following established safety procedures and infection control policies. Maintains accurate sterilization records to ensure compliance with departmental policies and industry standards. Distributes sterilized instruments and supplies to designated departments to ensure availability and readiness for patient care. Identifies and applies appropriate decontamination and sterilization methods for specialized instruments and equipment to maintain safety and functionality. Participates in continuous improvement efforts by developing procedures and enhancing organizational systems within the Central Service area. Troubleshoots and resolves equipment malfunctions to restore proper function and maintain operational standards. Ensures department equipment remains in optimal condition through regular daily, weekly, and monthly maintenance routines. Maintains strict adherence to scheduled work hours with regular and reliable attendance. Performs other duties as assigned. EDUCATION AND EXPERIENCE High school diploma or equivalent required. Preferred enrollment in, current attendance, or completion of an accredited HSPA or CBSPD sterile processing technician program. Preferred central service experience involving sterilization of medical equipment. CERTIFICATIONS / LICENSES Valid Wisconsin Driver's License required with an acceptable motor vehicle record (MVR), per FHC guidelines. Preferred Central Service Technician certification from one of the following: Healthcare Sterile Processing Association (HSPA), Certification Board for Sterile Processing and Distribution (CBSPD), or Military equivalency. Equal Employment Opportunity

Under the direction of the Medical Services Manager this position provides support to daily clinical activity with direct patient care. The Medical Clinic Aide is trained to provide specific direct patient care as delegated by providers, nurses and support staff and expected to achieve competency in such training. Support includes but is not limited to patient transportation, cleaning rooms, inventory maintenance, facility management, administration of paperwork, patient vitals and procedure assisting. This position will require flexibility and will change daily based on clinic needs. Desired candidate would have the following qualifications: Required Qualifications: Certified Nursing Assistant Certificate Successful completion of first semester clinicals in accredited MA program Compensation and Benefits: Our total compensation package includes competitive wages, plus a full range of attractive benefits for regular full and part time staff working a minimum of 20 hours per week: Compensation starts at $20.00 and is adjusted according to experience. 1.0 FTE and schedule (Monday-Friday, 8:00a-5:00p, 1 Half Day) Health insurance Dental insurance Vision insurance Life insurance Long and short-term disability insurance 401(k) retirement plan (100% vested with employer match) Paid time off program (hours given upfront for vacation, personal and sick time) Paid holidays Tuition reimbursement Flexible spending plans Health savings account Transportation program Childcare referral program Employee Assistance Program (EAP) Other: Access Community Health Centers is an eligible employer under the Public Service Loan Forgiveness (PSLF) program. Support our mission and values: Improving health. Improving lives. Our shared values are the guiding principles which lie at the core of the work we do every day. They reflect our culture and our commitment to those we serve. Compassion Listen to our patients, staff and community to understand their needs and provide care with empathy and respect. Inclusion Provide care and build community that respects the personal, social and cultural diversity reflected in our patients and staff. Stewardship Use the resources we are given effectively and efficiently, and we value innovation. Equity Believe that every person deserves quality healthcare to help them overcome barriers and create new opportunities. Community Work together with healthcare organizations and local partners to improve the health of our community and expand care to those with limited access. COVID-19 Vaccine: Proof that you are fully vaccinated is a condition of employment. Access Community Health Centers will provide reasonable accommodations to individuals who cannot be vaccinated because of a disability or sincerely held religious beliefs when doing so does not compromise the safety of others or impose an undue hardship on our organization. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status .

Registrars are the first point of contact with the patients of Access Community Health Centers. Assisting patients via phone or in clinics. Registrars will work effectively to resolve patient issues, register and schedule appointments, enter and verify patient demographics and insurance information, route messages to clinic staff, and support department and interdepartmental workflow as needed. Individuals must ensure consistent processes while delivering great experiences through compassionate interactions. Extensive knowledge of Access Community Health Centers is required to better address patient concerns, questions and course of action. Outstanding customer service, compassion and empathy are critical in this role. The work location and hours of this role will be determined in the final stages of the hiring process. Desired candidate would have the following qualifications: Required Qualifications: A High School diploma or equivalent Experience in the use of a personal computer and be proficient at keyboarding/typing and use of various Internet applications and email Experience with Microsoft Word and Excel software programs Medical/dental terminology knowledge Desired Qualifications: A minimum of one year of customer service/telephone/reception experience Fluency in English and Spanish Previous medical/dental appointment scheduling or registration experience Experience with EPIC or other electronic health record software system Compensation and Benefits: Our total compensation package includes competitive wages, plus a full range of attractive benefits for regular full and part time staff working a minimum of 20 hours per week: Compensation starts at $20.00 and is adjusted according to experience. 1.0 FTE and schedule (Monday-Friday) Health insurance Dental insurance Life insurance Long and short-term disability insurance 401(k) retirement plan (100% vested with employer match) Paid time off program (hours given upfront for vacation, personal and sick time) Paid holidays Tuition reimbursement Flexible spending plans Health savings account Transportation program Childcare referral program Employee Assistance Program (EAP) Other: Access Community Health Centers is an eligible employer under the Public Service Loan Forgiveness (PSLF) program. Support our mission and values: Improving health. Improving lives. Our shared values are the guiding principles which lie at the core of the work we do every day. They reflect our culture and our commitment to those we serve. Compassion Listen to our patients, staff and community to understand their needs and provide care with empathy and respect. Inclusion Provide care and build community that respects the personal, social and cultural diversity reflected in our patients and staff. Stewardship Use the resources we are given effectively and efficiently, and we value innovation. Equity Believe that every person deserves quality healthcare to help them overcome barriers and create new opportunities. Community Work together with healthcare organizations and local partners to improve the health of our community and expand care to those with limited access. COVID-19 Vaccine: Proof that you are fully vaccinated is a condition of employment. Access Community Health Centers will provide reasonable accommodations to individuals who cannot be vaccinated because of a disability or sincerely held religious beliefs when doing so does not compromise the safety of others or impose an undue hardship on our organization. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status .

The Clinical Substance Abuse Counselor functions as an integral member of the interdisciplinary team providing treatment, support and follow-up to patients with substance use disorders. The individual must follow departmental and organizational policies and procedures regarding documentation, billing and ethical conduct while serving our patients. ESSENTIAL JOB FUNCTIONS Performs and documents clinical evaluation, including diagnostic impressions and client-centered professional services to care for the intellectual, psychosocial, physical and spiritual needs of the patients and families we serve. Provides treatment planning for substance use disorders and co-occurring disorders including initial, ongoing, continuity of care, discharge and planning for relapse prevention Provides addiction treatment services utilizing various modalities in groups, as well as individual sessions, to best meet the treatment needs of a diverse population. Maintains documentation and clinical records according to clinic protocols and applicable State and Federal regulations and codes to ensure Family Health Center meets established requirements. Collaborates with patients, families, clinicians, referral sources and other team members on treatment plans, programs and services to create a patient-centered, integrated, individualized, comprehensive and outcomes-driven Recovery Oriented System of Care. Submits accurate and timely billing information to maintain financial goals of service line. Educates patients, families, colleagues and the community about substance use issues and treatment options to improve the health of the communities we serve. Participates in on-going education of colleagues and team members to ensure high quality patient care and professional functioning. Researches and participates in ongoing training and education to develop and enhance professional knowledge and skills to provide better services to our patients and our communities. Regular attendance is required in order to carry out the essential functions of the position. Reviews and meets ongoing competency requirements of the role to maintain the skills, knowledge and abilities to perform, within scope, role specific functions. EXPERIENCE Minimum Required: 5000 hours of clinical experience in providing the 8 practice dimensions as a substance abuse counselor. CERTIFICATIONS/LICENSES Minimum Required: Clinical Substance Abuse Counselor (CSAC) awarded by the Wisconsin Department of Safety and Professional Services (DSPS). Basic Life Support (BLS) certification at time of hire or obtained within three months of hire. Equal Employment Opportunity

The Manager - Dental Center is responsible for the day-to-day operations of one or more dental centers and serves as a liaison between dentists, staff, and administration. Under the direction of leadership, this individual oversees operational efficiency, ensures alignment with organizational goals, and contributes to the development and implementation of strategic business plans to support growth and expansion of dental services. ESSENTIAL JOB FUNCTIONS Maintains a well-trained and knowledgeable workforce to ensure effective service delivery and supports the ongoing development of team members. Evaluates staff performance and clearly communicates performance expectations to promote a productive and accountable work environment. Addresses employee concerns and monitors the implementation of performance improvement plans and disciplinary actions as needed. Manages staffing levels to meet patient care needs while adhering to established budgetary guidelines. Directly supervises business office operations and associated staff to ensure consistency and efficiency. Assists the Dental Assistant Manager in supporting and managing daily clinical operations and clinical staff. Maintains budgetary controls to support the center's financial performance and achieve established financial goals. Assists with the preparation of the annual capital equipment budget and collaborates with Dental and Family Health Center (FHC) Leadership to align purchasing practices with organizational goals. Collaborates with Business Systems Leadership to review reimbursement processes, coding, and billing updates to ensure alignment with financial targets. Partners with Service Line Leadership to establish center goals, develop and execute strategic plans, and monitor center performance metrics for trend analysis and operational improvements. Works with FHC dental billing teams to identify and address patient or department billing issues. Assists in resolving patient or family concerns related to care, billing, or service by facilitating timely and effective communication. Supports the effective use of dental software systems, including training, testing, and troubleshooting. Maintains strict adherence to scheduled work hours with regular and reliable attendance[TG3] . Performs other duties as assigned. EDUCATION AND EXPERIENCE Associates Degree or equivalent with applicable experience as listed below. Preferred Master's degree in business administration or healthcare administration.[CC4] Five years management experience with less than a bachelor's degree; or three years management experience with a bachelor's degree; or two years management experience with a master's degree. Preferred five years' management experience in a dental or healthcare setting. Equal Opportunity Employer

The Managed Care Coordinator is responsible for completing insurance requirements and providing case management support for services delivered across various patient care settings. This individual obtains and communicates insurance benefit information to patients and internal departments, ensuring accurate and timely coordination of coverage. The Managed Care Coordinator supports both patients and providers by identifying alternative solutions for non-covered services, collaborating closely with providers, insurance carriers, and Patient Assistance Counselors. Additionally, this role contributes to the effectiveness of care delivery by facilitating access to resources, supporting financial navigation, and aligning activities with organizational policies and patient care goals. ESSENTIAL JOB FUNCTIONS Completes managed care insurance requirements for services ordered or provided by health system providers, ensuring adherence to policy and payer guidelines. Monitor services requiring case management by reviewing medical/dental records, patient appointments, and communicating with patients, providers, and insurance companies to verify coverage compliance. Contact patients to obtain insurance information, communicate cost estimates, and relay other care-related details necessary to fulfill managed care requirements. Reviews appointment schedules to verify and update patient insurance eligibility for each visit. Reviews patient accounts for Patient Responsibility balances and provides patient counseling regarding expected payments including pre-pay and non-covered services. Works with providers and patient care teams to obtain, submit, manage and verify prior authorizations. Documents all patient interactions and actions taken, maintaining accurate records for future reference. Communicates insurance coverage limitations and requirements to patients and care teams to ensure clear understanding and proper coordination of services across the health system. Assist patients, staff, and external providers with appeals, retrospective referrals, prior authorizations, and denied claims to maximize reimbursement and deliver high-quality customer service. Supports coordination, training, and education related to prior authorization and managed care requirements for patients, providers, and staff to optimize reimbursement processes. Refers underinsured or uninsured patients to Patient Assistance Counselors and coordinates point-of-service pre-payment processes when applicable to mitigate organizational bad debt. Maintains strict adherence to scheduled work hours with regular and reliable attendance. Performs other duties as assigned. EDUCATION AND EXPERIENCE High school diploma or equivalent. Minimum of two years' experience in a medical/dental business office or healthcare setting; understanding of insurance eligibility and benefit verification. Graduation from a Medical Assistant, Health Unit Coordinator, or Health Care Business Services program preferred. CERTIFICATIONS / LICENSES None. Equal Opportunity Employer

The Medical Assistant (MA) is a vital member of the healthcare team, supporting high-quality, patient-centered care. The MA performs clinical and administrative tasks in accordance with organizational policies and under the direction of a provider. This role emphasizes professionalism, teamwork, and medically appropriate care. ESSENTIAL JOB FUNCTIONS Prepares exam rooms and clinical materials using aseptic technique. Maintains cleanliness and restocks rooms based on inventory standards. Assists providers with exams, procedures, and treatments. Administers injections and immunizations within scope and under provider orders. Performs venipuncture and point-of-care testing. Prepares and collects lab specimens per provider orders. Instructs patients for tests and procedures as directed. Obtains and documents patient history, vitals, and data in EMR accurately and timely. Supports prescription preparation and patient education as directed. Communicates with patients professionally and compassionately. Collects patient concerns and relays them accurately to providers or appropriate staff. Assists with patient registration, scheduling, and appointment coordination as needed. Processes provider orders and prepares necessary forms and referrals. Ensures proper documentation for services; charge entry is not required. Proficiently uses Electronic Medical Records (EMR) and related systems to support patient care. Maintains accurate and up-to-date clinical documentation. Responds appropriately to emergency situations. Remains current in emergency procedures relevant to the role. Maintains strict adherence to scheduled work hours with regular and reliable attendance. Performs other duties as assigned. EDUCATION AND EXPERIENCE Completion of an accredited Medical Assistant program Minimum of one year of experience in a clinical or community health setting preferred. CERTIFICATIONS / LICENSES Basic Life Support (BLS) certification at time of hire, or within three-months of employment. Current Certified Medical Assistant credential (AAMA, AMT, NCCT, or NHA) preferred. Equal Opportunity Employer

The Behavioral Health Therapist functions as an integral member of the interdisciplinary team providing assessments, treatment, support and follow-up to patients with substance use disorders and, if present, mental health problems. ESSENTIAL JOB FUNCTIONS Performs and documents comprehensive assessments and client-centered professional services to care for the intellectual, psychosocial, physical and spiritual needs of the patients and families we serve. Provides addiction treatment or dual/disordered services and therapy utilizing various modalities in groups, as well as individual sessions, to best meet the treatment needs of a diverse population. Maintains documentation and clinical records according to clinic protocols and applicable State and Federal regulations and codes. Collaborates with patients, families, clinicians, referral sources and other team members on treatment plans, programs and services. Submits accurate and timely billing information to maintain financial goals of service line. Educates patients, families, colleagues and the community about substance use and/or dual disordered issues and treatment options to improve the health of the communities we serve. Participates in on-going education of colleagues and team members to ensure high quality patient care and professional functioning. Researches and participates in ongoing training and education to develop and enhance professional knowledge and skills to provide better services to our patients and our communities. Regular attendance is required in order to carry out the essential functions of the position. Reviews and meets ongoing competency requirements of the role to maintain the skills, knowledge and abilities to perform, within scope, role specific functions. ADDITIONAL DUTIES Other duties as assigned. JOB QUALIFICATIONS EDUCATION Minimum Required: Master's degree that is eligible for licensure as a Licensed Professional Counselor (LPC), Marriage and Family Therapist (MFT), or Licensed Clinical Social Worker (LCSW). Preferred/Optional: In addition to the mental health license, Substance abuse counselor in training (SAC-IT), substance abuse counselor (SAC), or clinical substance abuse counselor (CSAC) credentials preferred. EXPERIENCE Minimum Required: Two years of clinical experience in behavioral health using various modalities in groups and in individual sessions. Ideal candidate will have experience in treating dual disorders. Preferred/Optional: None CERTIFICATIONS/LICENSES The following licensure(s), certification(s), registration(s), etc., are required for this position. Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position. Minimum Required: Licensed Professional Counselor (LPC), Licensed Marriage and Family Therapist (LMFT), OR Licensed Clinical Social Worker (LCSW) who provide substance abuse counseling within the scope of their licensure. Basic Life Support (BLS) certification awarded by the American Heart Association (AHA) within three months of hire. Preferred/Optional: Basic Life Support (BLS) certification awarded by the American Heart Association (AHA) at time of hire. Equal Employment Opportunity

Caring for our community starts with you. Join a team that believes everyone deserves care.The main purpose of the Optometric Technician is to provide direct patient care in conjunction with the Optometrist by conducting pre-visit diagnostic screenings and tests, and to assist the doctor with the post-visit treatment plan implementation including assisting in selecting and measuring for frames and lenses, teaching patients how to care for and use contact lenses, coordinating referrals and making follow up appointments. Provides clinical and front desk support to the Optometrist provider(s). Salary begins at $22.06 + per hour depending on experience. ***$2,000 Sign on bonus for full time (1.0 FTE)*** Essential Job Functions Performs verbal interview with patient prior to visit with the Optometrist to determine concerns and reasons for their visit for communication with the provider prior to appointment. Prepares patient for vision examination; obtains patient history and symptoms and assists in screening/ testing for vision, color vision, stereo vision, visual acuity, visual fields, extraocular movements, pupillary reaction, intraocular pressure, keratometry measurements as directed by provider, while using utilizing ocular testing equipment. Assists the Optometrist with several aspects of patient care, including exams. Demonstrates working knowledge of eye anatomy, disease, symptoms and ocular medications. Schedules referral appointments for specialists or further diagnostic workups. Performs special testing on various instruments within office as dictated by the provider. Performs front desk duties as needed to include greeting patients, answering phones, etc. Verifies and records patient insurance information. Completes prior authorizations when necessary. Collaborates with the billing team to ensure accurate billing for lenses, frames and contacts. Documents accurately and timely in the EHR. Instruct patients in the care and use of glasses or contact lenses. Assist patients in frame selection, taking accurate measurements for lenses and frames. Adjusts, repairs and modifies broken or damaged glasses when possible, and assists with ordering new frames if unable to repair. Calibrates and maintains equipment per manufacturer's specifications. Receives supply orders and verifies accuracy, completeness, defects. Notify the patient when glasses are received and ready for pick up. Maintains inventory of materials and supplies, cleans instruments, stocks, supplies and cleans exam rooms and optical retail area. Knowledge of payment policy, explains and collects payment from patients. Participate in all the required annual training. Other duties as assigned. Qualifications and Education Requirements Education: Successful completion of an Optometric Technician program required. Years of Required Experience: 3+ years of experience working in Optometry required. A combination of education and experience will be considered in lieu of experience. Optician certification and/or training may be considered as relevant experience. Experience with systems, computer applications/software: EMR experience required, EPIC preferred. Knowledge of Microsoft Office products preferred. Current certification with the American Optometric Association (CPO, CPOA, or CPOT certification) preferred. Benefit Statement For full time and part time employees who work 24 or more hours per week we offer a generous benefits package that includes: Medical and dental insurance Employer paid group term life and disability Employer contribution toward Health Savings Account Flexible Spending Accounts Paid Time Off (PTO), Paid Holidays and Paid Leave Bank 403(b) with up to a 4% employer match Various voluntary benefits: Vision Insurance Supplemental Life, AD&D and Disability Tuition reimbursement Health and Wellness reimbursement program Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members Partner of HRSA/NHSC loan repayment program Our Mission is to respond to the healthcare needs of our communities with an integrated array of quality services and actively remove barriers to wellness. NorthLakes Community Clinic is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. All offers of employment are contingent upon successful completion of a criminal background check and references.

Caring for our community starts with you. Join a team that believes everyone deserves care.Salary begins at $230,000.00+ per year depending on experience based on a 1.0 FTE. The purpose of a Physician is to promote, maintain, or restore health through the study, diagnosis, and treatment of disease, injury, and other physical and mental impairments. Providers focus their practice on promoting prevention, taking histories and examining patients; prescribing medications; order, perform, and interpret diagnostic tests and procedures. Providers will work as part of a team to promote health and wellness. The Physician provides high quality medical care by examining patients, diagnosing injuries and illnesses and providing treatment. They order, perform, and interpret diagnostic tests. They also work with the patient on promotion of preventive healthcare. Conduct routine check-ups to patients to assess their health condition and discover possible issues Give appropriate advice for healthy habits (diet, hygiene etc.) and preventative actions to promote overall health Conduct examinations to ill patients and evaluate symptoms to determine their condition Ask intuitive questions to discover causes of illness Reach an informed diagnosis based on scientific knowledge and the patient's medical history Prescribe and interpret lab tests to obtain more information for underlying infections or abnormalities Prescribe medications or drugs and provide comprehensive instructions for administration Collaborate with other physicians, physician assistants and nurses to form a high performing medical team Examine and provide treatments to injuries and refer patients to other physicians when needed (ophthalmologists, orthopedists, neurologists etc.) ·Keep records of patients' diagnosis, operations or other significant information (e.g. allergic episodes) Cultivate a climate of trust and compassion for patients Remain up-to-speed with developments and best practices in medicine by attending conferences and seminars Plans and administers therapeutic treatment by telephonic/ telehealth methodologies as indicated by patient needs and state guidelines. Appropriate use of PPE/infection control protocols when providing treatment to patients. Qualifications and Education Requirements Doctor of Medicine degree (MD) or Doctor of Osteopathic Medicine degree (DO) and current, valid, and unrestricted license to practice the profession. Preferred Skills To perform this job successfully, an individual should have knowledge of Electronic Health Record Database software and Word Processing software. Benefit Statement For full time and part time employees who work 24 or more hours per week we offer a generous benefits package that includes: • Medical and dental insurance • Employer paid group term life and disability • Employer contribution toward Health Savings Account • Flexible Spending Accounts • 6 weeks Paid Time Off (PTO), Paid Holidays and Paid Leave Bank • 403(b) with a 4% employer match Various voluntary benefits: • Vision Insurance • Supplemental Life, AD&D and Disability • Tuition reimbursement • Health and Wellness reimbursement program • Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members • Partner of HRSA/NHSC loan repayment program Our Mission is to respond to the healthcare needs of our communities with an integrated array of quality services and actively remove barriers to wellness. NorthLakes Community Clinic is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. All offers of employment are contingent upon successful completion of a criminal background check and references.

Caring for our community starts with you. Join a team that believes everyone deserves care.This position is working with patients in person as well as via telehealth services throughout NorthLakes Community Clinics. The Registered Dietitian performs specialized work in applying the knowledge of nutrition to the prevention and management of disease and improvement in overall health. Works as a team member with providers and other team members to develop care plans for individual patients. Provides group educational classes and develops educational materials for patients and staff. Essential Functions of the Job: [Other duties may be assigned.] Assess patients eating habits, including intake and nutritional content, as part of their overall health care Provide in-depth counseling (in-person and virtually) to individual patients about eating habits and how they impact overall health Assess health education needs and teach patients about food selection and nutrition labeling Provide customized nutrition information of individual patients Teach patients with diabetes how to plan their meals to balance their blood glucose levels Educate pediatric patients and parents on the 5-2-1-0 program Plans and administers therapeutic treatment by telephonic/ telehealth methodologies as indicated by patient needs and state guidelines. Appropriate use of PPE/infection control protocols when providing treatment to patients. Qualifications and Education Requirements Bachelor's Degree or higher in nutrition or dietetics or related degree. Two or more years of experience in nutrition counseling, some of which must include working with diverse and underserved/underinsured populations. Experience with diabetes education preferred. Additional Skills Knowledge Considerable knowledge of clinical applications of nutrition, practices of nutrition and nutritional requirements in health and diseases, such as diabetes; Strong skills in counseling and educating patients; Ability to assist in development and implementation of care plans for patients. Preferred Skills To perform this job successfully, an individual should have knowledge of Electronic Health Record Database software and Word Processing software. Required Credentials, Certification, Licensure Within twelve months of hire, registration through the Commission on Dietetic Registration and certification by the State of Wisconsin, if not already certified, required. Benefit Statement For full time and part time employees who work 24 or more hours per week we offer a generous benefits package that includes: Medical and dental insurance Employer paid group term life and disability Employer contribution toward Health Savings Account Flexible Spending Accounts Paid Time Off (PTO), Paid Holidays and Paid Leave Bank 403(b) with a 4% employer match Various voluntary benefits: Vision Insurance Supplemental Life, AD&D and Disability Tuition reimbursement Health and Wellness reimbursement program Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members Partner of HRSA/NHSC loan repayment program Our Mission is to respond to the healthcare needs of our communities with an integrated array of quality services and actively remove barriers to wellness. NorthLakes Community Clinic is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. All offers of employment are contingent upon successful completion of a criminal background check and references.