Family Health Centers of South West Florida jobs - 111 jobs

Full-time Description Excellent opportunity to join a stable company providing patient care. We are looking for a dependable, dedicated, and respectful person to join our team. Outstanding compensation including generous paid time off, 9 paid holidays, excellent health benefits, a company paid pension, multiple bonuses, and more! POSITION DESCRIPTION: The Bilingual Lay Health Educator will assist with a patient health education program within the community health clinic setting to include but not limited to Diabetes, Metabolic Syndrome, and other chronic health concerns. This position is responsible for following patient action plans based on physician assessments, conducting individual patient health education appointments, teaching health education classes following an already established curriculum, maintaining vital and accurate records, and conducting follow-up activities. Previous experience as a Medical Assistant is required. Adheres to Corporate Compliance program, by reporting improper or unethical conduct, violation of applicable laws, regulations or program requirements. DETAILED DUTIES AND RESPONSIBILITIES: Assess patients' current disease self-management behaviors, openness to adopting new behaviors and physical, cultural, psychosocial, and economic barriers to change. Collaborate with health care providers and staff to formulate an education plan to address identified goals and objectives. Implements the education plan based on established principles of teaching-learning theory and lifestyle counseling. Evaluates the person's understanding and utilization of self-management skills and knowledge, including reassessment of needs. Properly documents all education encounters. Conduct regular health education classes for patients. Maintain accurate records of day-to-day implementation activities to aid in the evaluation component of the program. Foster communication of health needs concerns and resources of the between patients and providers. Initiates and tallies the patient satisfaction tools. Assists with the collection of data for quarterly reports. All other duties as assigned. Requirements TRAINING AND EXPERIENCE: Knowledge of Medical terminology. 2 years previous Clinical experience as an LPN preferred. Previous teaching experience an advantage. Bilingual English/ Spanish required. KNOWLEDGE, SKILLS AND ABILITIES: Excellent interpersonal skills with excellent communication skills. Ability to work varied hours including evenings and Saturdays when necessary. Familiar with Windows-based computer programs and the use of a desktop personal computer. Knowledgeable in continuous quality improvement concepts, tools, and applications. Salary Description $18.00+/hour

Borinquen Medical Centers is located in Miami, FL and is seeking to hire a full-time New Partient Lead Operator. The New Patient Lead Operator will transfer calls to correct destination and assist callers as needed. Employee will also register and/or oversees the registration of patients for treatment in the clinic, ensuring that all policies and procedures are observed. Assists with the planning, coordination, and supervision of the administrative activities of the department. Prepares forms, verifies insurance benefits, and explains financial requirements to patients. Answering incoming new patient communication calls, registering these patients, and placing follow-up outbound calls to remind new patients of their appointments. Tasks and Responsibilities Answer inbound and make outbound calls in a high-volume call center, with computer input during calls, collect vital information patient to complete registration Transfer calls to the appropriate department whenever necessary Conduct introduction calls to verify/confirm services needed. Schedule provider appointments by coordinating panel availability Take actions and make decisions in line with the responsibilities of the position held to ensure a successful service completion Update patient information (insurance, address, phone, email i.e.) regularly through multiple web portals Conduct courtesy calls to end users to ensure patient satisfaction with service provided Retrieve and return all voice mails within 24 hours Update all work orders within 2 business days Effectively deal with upset/angry callers; understand the importance of maintaining a professional attitude when handling all calls and escalate to a supervisor/manager when necessary Use the most appropriate means to communicate with different personality types on the telephone and within the workplace Identify and communicate concerns, problems and challenges to supervisor(s)/manager(s) in a positive, constructive and solution orientated manner Ensure customer service levels are in line with company standards Handle all task and requests quickly and efficiently Act as a role model and take ownership of each task - be pro-company and supportive of all coworkers Meet regularly with Supervisor(s)/Manager(s) to discuss issues and receive coaching; request assistance as needed Escalate calls/send emails through the proper channels if required Arrive to work and scheduled meetings on time and prepared Maintain a professional work area, appearance and attitude Interviews in-coming patients for medical, and/or hospital care to obtain demographic information, authorizations for treatment, and related information and consent. Counsels patients and families regarding financial issues such as insurance, eligibility for assistance, sliding fee scales, verifies insurance coverage with insurance companies. Confirms patient services needed, schedules evaluations and admissions. Records patient demographic, insurance, and billing codes into registration and billing system; researches missing information on intake forms; obtains signatures and release forms. Leads, trains, and guides the activities of other clerks engaged in patient registration. Aids in the planning, coordination, and implementation of clerical, data entry, and operating procedures within the department. Provides general information; receives and directs visitors and/or patients. Schedules patient appointments for treatment. Confirms services needed by patient, and orients patient to specific medical procedure(s) and nature of treatment involved. Enroll and dis-enroll Medicaid patients. Follows established departmental policies, procedures, and objectives, continuous quality improvement objectives, and safety, environmental, and/or infection control standards. May contact attending physicians regarding services required by patient, evaluations needed, and obtain relevant medical records. New patient service communication room: Answer phone calls New patient service communication room: Manage to answer several calls at the same time New patient service communication room: Provide excellent customer service New patient service communication room: Schedule appointments for New patients in all departments except (Dental, Behavioral and Specialty) New patient service communication room: Provide information pertaining to all required documents New patient service communication room: Provide information of all locations and services in those locations New patient service communication room: Obtain insurance information New patient service communication room: Input insurance information in our system Athena New patient service communication room: Provide data on a daily basis of all received and scheduled appointments New patient service outbound call: Print New patient service outbound call: Call patients 3 days prior of appointment to confirm appointments, then call 24 hours of appointment if not able to confirm cancel appointments. New patient service outbound call: Provide excellent customer service New patient service outbound call: Provide information of all required documents for registration New patient service outbound call: Provide information pertaining to the location which includes address and not limited to the Doctor and service they are scheduled to do. Performs miscellaneous job-related duties as assigned. Assist the supervisor as needed. Support staff in assigned project based work. Other duties as assigned by immediate supervisor as required. REQUIREMENTS Excellent customer service skills; a problem solver exhibiting good judgment Bilingual Spanish/Creole (preferred) Good phone etiquette and excellent listening skills Strong written, analytical, persuasive and interpersonal skills Strong verbal communication skills; a courteous and professional approach Must type at least 40WPM Basic computer skills are required - working knowledge of MS Word and Excel Ability to prioritize work and meet deadlines High school education or equivalent required BENEFITS Medical/Dental/Vision/Short Term Disability Company paid long term disability Life insurance 401K Plan Standard Paid Holiday's Vacation and Sick Time Amazing Team &Atmosphere

Human Resources Recruiter Department: Human Resources Position Type: Full-Time | Exempt At Tampa Family Health Centers, healthcare is more than a service-it's our mission. As a Federally Qualified Health Center (FQHC), we provide quality, caring, and accessible healthcare to a culturally diverse community across Hillsborough County. Our team thrives on innovation, compassion, and positive change. Joining TFHC means becoming part of a mission-driven organization where people and purpose come first. Position Summary We are seeking a Human Resources Recruiter to support full-cycle recruitment for a growing healthcare organization of over 600 employees. This role is responsible for sourcing, screening, interviewing, and hiring candidates across clinical and administrative roles, while partnering closely with leadership to meet workforce needs efficiently and compliantly. Essential Responsibilities Manage full-cycle recruitment for clinical and non-clinical positions Review applications and resumes; conduct phone, virtual, and in-person interviews Partner with hiring managers to understand staffing needs and make hiring decisions Coordinate physician recruitment with external agencies as needed Maintain position control, recruitment data, and reporting within budget Post and manage job advertisements across multiple platforms Identify and implement recruitment process improvements to reduce time-to-fill Analyze turnover trends and support retention initiatives Assist with creating and updating job descriptions Attend job fairs and recruitment events as needed Ensure compliance with HIPAA, TFHC policies, and all state and federal regulations Support HR programs and initiatives as assigned Perform other duties as assigned Qualifications High school diploma or equivalent required Associate's degree preferred Prior healthcare or hospital recruiting experience preferred Skills & Abilities Strong written and verbal communication skills High attention to detail with the ability to multitask in a fast-paced environment Broad understanding of HR operations and recruitment best practices Proficiency in Microsoft Outlook, Word, and Excel Ability to collaborate effectively with leaders and staff at all levels Benefits & Rewards TFHC offers a comprehensive benefits package designed to support your well-being and professional growth, including: Medical, Dental, and Vision Insurance Life and Disability Insurance Generous PTO and 7 paid company holidays 401(k) program with employer contribution after one year Employee discount program for travel, entertainment, and more Why Join TFHC? As a Human Resources Recruiter at TFHC, you'll play a vital role in building teams that directly impact patient care and community health. This role offers meaningful work, collaboration, and the opportunity to grow within a mission-driven organization. Join Us If you're passionate about healthcare recruitment and making a difference through people-first work, we encourage you to apply and join Tampa Family Health Centers.

Borinquen Medical Centers is located in Miami, FL and is seeking to hire a full-time Medical Director for our Specialty Care department. This position is primarily responsible for directing staff and programs of the organization's medical and nursing programs. This position is responsible for working closely with clinical staff, department directors, and physicians to ensure that the highest standards of quality and service are maintained; overseeing the implementation of quality improvement efforts designed to improve clinical performance and maintain compliance with HIPAA and other accreditation standard. The Medical Director of Specialty Care will provide guidance to the facility medical staff in the improvement of clinical care and services and lead the organization to clinical excellence and effectiveness. The Director will work closely with administration and medical staff leadership in setting and achieving goals related to improved patient outcomes, improved care delivery efficiency and reduced unnecessary variations in practice. Will collaborate with and support the efforts of Care Management, Quality, Nursing, and other departments to achieve facility goals in delivering care. Will be accountable for demonstrating continued improvement in facility performance, clinical outcomes and cost effectiveness. REQUIREMENTS Medical Degree from an accredited medical school, Completion of a residency program form an accredited institution Board Certification in Infectious DIsease Current active State of Florida physician license Clinical Management Experience Experience in Internal Medicine, Family Medicine, HIV, and other specialty of inpatient care Eligible to be credentialed as part of the medical staff Five to 10 years' experience in integrated health system. Leadership experience in complex healthcare organization with demonstrated success Experience in the management of clinical improvement and patient safety Strong interpersonal skills. CPR Certification Athena or Electronic Health Records experience Ability to interact effectively with consumers, administration, and staff. Handle the information with high level of confidentiality. BENEFITS Medical/Dental/Vision/Short Term Disability Company paid long term disability Life insurance 401K Plan Standard Paid Holiday's Vacation and Sick Time Amazing Team & Atmosphere

Borinquen Medical Centers is based in Miami, Florida and is seeking to hire a full-time Front Desk Clerk to join our team. Under general supervision, the front desk clerk will be responsible to register and verify insurance of patients attending the clinic and ensuring that all policies and procedures are observed. Front Desk Clerks must assist with supporting planning, coordinating and fulfillment of the administrative activities of the department, including excellent customer service. Prepares forms, verifies insurance benefits, and explains financial requirements to patients. TASKS AND RESPONSIBILITIES Interviews in-coming patients for medical, psychiatric, and/or hospital care to obtain demographic information, authorizations for treatment, and related information and consent; Completes full registration including insurance and sliding scale updates when applicable. Counsels patients and families regarding financial issues such as insurance, eligibility for assistance, sliding fee scales, verifies insurance coverage with insurance companies with and without the electronic medical system. Confirms patient services needed, schedules appointments in electronic system while following provider appointment electronic orders when necessary. Update meaningful-use and UDS check in requirements followed by input of charges into electronic medical record system; researches missing information and obtains signatures and release forms. Leads, trains, and guides the activities of other clerks engaged in patient registration. Requests updates in training and/or refresher courses from supervisor to maintain quality standard in skills pertinent to the position. Provides assistance in the planning, coordination, and implementation of clerical, data entry, and operating procedures within the department; Provides general information; receives and directs visitors and/or patients; Schedules patient appointments for treatment. Maintains bi-directional communication with patient services and communication center about all department and customer care issues or changes. Directs patients requesting to be seen as a same day appointment to assigned clinical staff for evaluation of clinical needs. Assists in education of patients about company policy and procedural changes when applicable. May contact attending physicians regarding services required by patient, evaluations needed, and obtain relevant medical records. Creates claims for each encounter when applicable to department maintaining communication with billing department and providers in reference to said claims as per approved work flow. Supports supervisor and billing department in monitoring of missing slips and claims on hold when applicable to department. Assist the supervisor as unusual problems arise; Support staff in assigned project based work. REQUIREMENTS High School Diploma, or equivalent registration and medical records experience. Bilingual preferred. Strong interpersonal skills. Ability to interact effectively with consumers, administration, faculty, and staff; Handle the information with high level of confidentiality. BENEFITS Medical/Dental/Vision/Short Term Disability Company paid long term disability Life insurance 401K Plan Standard Paid Holiday's Vacation and Sick Time Amazing Team & Atmosphere

Borinquen Health Care Centers, Inc. is based in Miami Dade County and is seeking to hire an Infectious Disease Specialist (MD) to join our team. We provide a comprehensive range of health and social services to our culturally diverse community. Under the direction of the Chief Medical Officer, the Infectious Disease Specialist is responsible to diagnose illnesses and prescribe and administer treatment for people suffering from injury or disease, providing primary care. Physician is to examine patients, obtain medical histories as well as order, perform, and interpret diagnostic tests. Position Duties: Examines patients, obtain medical histories, and order, perform, and interpret diagnostic tests. Counsels patients on diet, hygiene, and preventive health care. Supervises the primary care service clinic as delegated by the Chief Medical Officer. Makes referrals to specialists for further testing, diagnosis or treatment. Participates in the training and in service programs as the Medical Director indicates. Obtains and maintains active hospital practice. Will participate in a 24 hour coverage program including after-hours phone calls and hospital coverage, evenly distributed among all physicians. Meets or exceeds the minimum guideline of 4,200 medical encounters per year as mandated by HHS. Participates in committees of the medical staff and regular clinical audits as indicated for quality assurance and peer review. Maintains patient confidentiality at all times. Relates to the community and other local professionals as a representative of our health centers. Performs and reports the quality Improvement audits to the Medical Director. Maintains contact with applicable agencies/organizations for guidance in the solution of compliance problems. Create and modify documents for activities, and prepares reports as required. Read, interpret and apply laws, rules, regulations, policies and/or procedures. Weigh the relative costs and benefits of a potential action. Develop and/or implement new policies/procedures/standards and/or rules/regulations Ensure compliance with contract terms, policies and procedures, etc. Maintain accurate documentation of all services rendered in patient chart. Maintain organized, clean, efficient and confidential work area. Maintain records, prepare reports, and conduct correspondence related to the work. Relates to the community and other local professionals as a representative of our health centers. Support staff in assigned project based work. Performs other reasonable and proper duties as assigned by Executive Director. Clerical Tasks/Omindoc Medical Manager Review labs Other duties as assigned by immediate supervisor as required. Candidate Requirements: Possession of a Medical Degree (M.D. or D.O.) Licensed in the State of Florida. Must be Board Eligible or Certified in a primary care specialty. Must qualify for active staff privileges at local hospital. Experience in primary care, public health, or community health preferred. Bilingual preferred. Strong interpersonal skills. Handle the information with high level of confidentiality Talking to others to convey information effectively. Organization and coordinating skills. Interviewing skills. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Understanding written sentences and paragraphs in work related documents. Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Relies on experience and judgment to plan and accomplish goals Benefits: Medical/Dental/Vision/Short Term Disability Company paid long term disability Life insurance 401K Plan Standard Paid Holiday's Vacation and Sick Time Amazing Team & Atmosphere This Company Describes Its Culture as: Detail-oriented -- quality and precision-focused Innovative -- innovative and risk-taking Aggressive -- competitive and growth-oriented Outcome-oriented -- results-focused with strong performance culture Stable -- traditional, stable, strong processes People-oriented -- supportive and fairness-focused Team-oriented -- cooperative and collaborative

At Tampa Family Health Centers, healthcare is more than a service-it's our mission. As a Federally Qualified Health Center (FQHC), we provide quality, caring, and accessible healthcare to a culturally diverse community across Hillsborough County. Our team thrives on innovation, compassion, and positive change , and we are proud to be recognized as a leader in empathy-driven care. Joining TFHC means becoming part of a mission-driven organization where professionals receive the training, recognition, and support they need to grow and thrive while making a lasting impact in their community. Position Summary We are seeking a Pediatrician to join our dynamic care team. This role is responsible for delivering high-quality, patient-centered care to children and adolescents, serving as a clinical resource to physicians, mid-level providers, and nursing staff. The pediatrician will function in accordance with TFHC policies and procedures, supporting the mission of a Patient-Centered Medical Home . Essential Responsibilities Provide comprehensive pediatric care including well-check visits, acute illness visits, family planning, and preventive services Maintain accurate and timely electronic health record documentation for all patient encounters Prepare billing charges and complete tasks per company policy Make appropriate referrals for testing, diagnosis, treatment, and follow-up care Participate in daily huddles, peer review, and quality improvement initiatives Supervise and teach residents, medical students, and allied health professionals Oversee clinical care provided by mid-levels, laboratory, and nursing staff Participate in accreditation readiness and QI activities to close care gaps Provide after-hours coverage, as assigned Ensure patient rights, privacy, dignity, and safety are upheld Foster teamwork and cooperation across the care team Promote positive public relations with patients, families, and the community Adhere to HIPAA, State, Federal, HRSA, and TFHC regulations Qualifications Graduate of an accredited medical school and residency program Current BLS certification Valid State of Florida Medical License Valid DEA Registration Certificate Board Certified or Board Eligible in Pediatrics (Board Certification required within one year if eligible) Commitment to maintaining continuing education credits Benefits & Rewards TFHC offers a comprehensive benefits package designed to support your well-being and professional growth: Medical, Dental, and Vision Insurance Life and Disability Insurance Generous PTO and 7 paid company holidays 401(k) program with employer contribution after one year Company-paid Malpractice Insurance with Tail Coverage CME Days and professional development support Base salary plus productivity incentives Student Loan Repayment options through NHSC Why Tampa? Ranked among the Top 5 Best Places to Live in Florida , Tampa offers year-round sunshine, world-class beaches, and a vibrant cultural scene. With three professional sports teams, diverse dining, and endless family-friendly activities, Tampa is the perfect place to live, work, and thrive . Join Us If you're ready to embark on a career journey that's more than just a job, apply today and become part of a team that's redefining healthcare in Tampa Bay.

At Tampa Family Health Centers, healthcare is more than a service-it's our mission. As a Federally Qualified Health Center (FQHC), we provide quality, caring, and accessible healthcare to a culturally diverse community across Hillsborough County. Our team thrives on innovation, compassion, and positive change, and we are proud to be recognized as a leader in empathy-driven care. Joining TFHC means becoming part of a mission-driven organization where professionals receive the training, recognition, and support they need to grow and thrive while making a lasting impact in their community. Position Summary We are seeking a Patient Financial Services Specialist to join our team. This remote role is responsible for providing exceptional support to patients and healthcare providers using the EPIC system. The specialist will handle inquiries, resolve issues, and ensure a positive patient experience while managing Work Queues (WQs) and collaborating with multiple departments to maintain high standards of service. Essential Responsibilities Respond to patient and provider inquiries via phone, email, and live chat with timely, accurate information Monitor and manage Work Queues (WQs) to ensure timely resolution of tasks and issues Maintain detailed documentation of customer interactions, issues, and resolutions in patient accounts Provide training and support to users on effective use of the EPIC system Collaborate with the Revenue Cycle Management (RCM) team and Operations to ensure seamless service delivery Generate and analyze reports on customer service activities, identifying trends and opportunities for improvement Communicate regularly with leadership regarding trends, issues, and system optimization opportunities Qualifications High School Diploma or equivalent required; EPIC certification preferred Minimum of 2 years of healthcare customer service experience Skills & Abilities Excellent communication and interpersonal skills Strong problem-solving and troubleshooting abilities Proficiency in using the EPIC system Ability to manage multiple tasks and prioritize effectively Strong attention to detail and accuracy Ability to interpret insurance correspondence and remittance, and communicate clearly with responsible parties Ability to work independently and collaboratively as part of a team Benefits & Rewards TFHC offers a comprehensive benefits package designed to support your well-being and professional growth (for all eligible employees): Medical, Dental, and Vision Insurance Life and Disability Insurance Generous PTO and 7 paid company holidays 401(k) program with employer contribution after one year Employee discount program for tickets, movies, travel, and other entertainment options Why Join TFHC? At TFHC, you'll be part of a team that values innovation, compassion, and excellence. We are committed to supporting our employees with opportunities for growth, professional development, and the chance to make a meaningful impact in the lives of patients and families across Tampa Bay. Join Us If you're ready to embark on a career journey that's more than just a job, apply today and help us deliver exceptional patient financial services at Tampa Family Health Centers.

Job DescriptionHealth Center Office Manager At Tampa Family Health Centers, healthcare is more than a service-it's our mission. As a Federally Qualified Health Center (FQHC), we provide quality, caring, and accessible healthcare to a culturally diverse community across Hillsborough County. Our team thrives on innovation, compassion, and positive change. Joining TFHC means becoming part of a mission-driven organization where leaders play a critical role in supporting patient care, staff success, and operational excellence. Position Summary We are seeking an Office Manager to oversee the day-to-day operations of a health center location. This role is responsible for ensuring smooth clinic operations, effective staff supervision, efficient patient flow, and compliance with all organizational, regulatory, and accreditation standards. The Office Manager works closely with clinical and administrative leadership to support high-quality care and patient satisfaction. Essential Responsibilities Manage daily operations of the health center and oversee provider schedules Provide direct supervision to administrative staff, including scheduling, PTO approval, payroll accuracy, onboarding, and ongoing training Ensure compliance with TFHC policies, HRSA, state, federal, and accreditation requirements Oversee front office registration, check-in/check-out, and patient flow Address employee performance management and personnel processes Serve as a liaison between administrative staff, nursing, and medical records Monitor inventory, supplies, and equipment maintenance Ensure cash handling procedures are followed and balanced daily Run, review, and sign required operational and financial reports timely Handle patient questions, concerns, and complaints professionally Maintain a clean, safe, and professional clinic environment Support quality improvement initiatives and chart audits as needed Promote TFHC's Mission, Vision, and Values and foster a collaborative team culture Perform other duties as assigned Qualifications Bachelor's degree in Business or related field required Minimum of 5 years of office management experience Minimum of 1 year of supervisory experience Skills & Abilities Ability to navigate and document in an Electronic Health Record (EHR) Proficiency with Microsoft Word, Outlook, Excel, and PowerPoint Strong written and verbal communication skills Ability to analyze and resolve billing, claims, and operational issues Ability to manage multiple priorities in a fast-paced healthcare environment Strong understanding of healthcare operations, compliance, and regulations Benefits & Rewards TFHC offers a comprehensive benefits package designed to support your well-being and professional growth (for all eligible employees), including: Medical, Dental, and Vision Insurance Life and Disability Insurance Generous PTO and 7 paid company holidays 401(k) program with employer contribution after one year Employee discount program for tickets, travel, and entertainment Why Join TFHC? As an Office Manager at TFHC, you'll play a key leadership role in ensuring operational excellence while supporting a mission that makes a meaningful difference in the community. Join Us If you're an experienced healthcare operations professional looking to lead with purpose, we encourage you to apply and join Tampa Family Health Centers.

Borinquen Medical Centers is based in Miami, FL and is seeking to hire a full-time Outreach Specialist. Responsible for informing the community and creating awareness about Borinquen Medical Centers (BMC) services, including: substance use, mental health, HIV prevention, and prevention education on the risks of substance misuse, HIV/AIDS, and STDs. The Behavioral Health Outreach Specialist also conducts outreach in high-risk areas to recruit participants for testing and BMC services, provides needed linkages to service provision for individuals with mental health, substance use and/or co-occurring disorders, and participates in the coordination and facilitation of presentations to educate the community about our services. TASKS AND RESPONSIBILITIES Assist Project Director and Behavioral Health Lead Navigator in SAMHSA annual reports, continuation applications, etc. for Behavioral Health Department. Assist Project Director and Behavioral Health Lead Navigator with integration of behavioral health services and communication between disciplines (psychiatrists, physicians, APRNs, LCSWs, LMHCs, etc.). Attend weekly staff meetings, Behavioral Health Department meetings, and BMC general staff meetings. Communicate effectively with supervisor regarding caseloads, issues regarding supervision, and leave requests. Conduct street and community outreach during working hours, including some nights and weekends as needed. Assist Project Director and Behavioral Health Lead Navigator in the creation, scheduling, and presentation of education sessions/groups for HIV, STD awareness, mental health, Life Skills, substance use, and other BMC services. Distribute preventive materials including safe sex kits, condoms, and flyers. Educate target population, newly diagnosed HIV persons, and others about BMC's available services, treatment options, and assist with linkages to services. Engage and educate individuals aged 13 and up in risk-reduction discussions. Ensure all certifications required for your position remain active and that updated copies are submitted for your employee file. Ensure data collection is completed in a timely, accurate and consistent manner, including HIV and STD testing, follow-up questionnaires, and others. Make home visits and reach out to individuals that are high risk, hard to reach, and/or present an adherence problem to treatment. Navigate coordination and expedite services and linkages to additional wrap around care. Perform behavioral screenings and assessments including GPRA, questionnaire data, demographic data collection instruments, pre-post training assessments, and surveys of partners and staff. Assist Project Director and Behavioral Health Lead Navigator in performing periodic review of performance measures to assess progress toward goals, inform program development, and enable fine-tuning of implementation strategies. Present at internal departmental meetings and educate BMC staff about programs and services Provide HIV, hepatitis, and STD testing and counseling. Provide program with community referrals, providing name and location of available van and outreach sites. Recruit participants for all Behavioral Health programs, HIV/hepatitis/STD testing, and prevention services. Work with the Marketing Department to create campaigns and projects for social media. Perform all other duties as assigned by Director of Behavioral Health and/or Behavioral Health Program Managers. REQUIREMENTS Minimum High School Diploma, or equivalent. Outreach experience. Bilingual preferred (Spanish/English or Haitian-Creole/English). Strong interpersonal skills. Valid FL driver's license in good standing. HIV/AIDS 500-501 from DOH.

Pharmacist (Part-Time) At Tampa Family Health Centers, healthcare is more than a service-it's our mission. As a Federally Qualified Health Center (FQHC), we provide quality, caring, and accessible healthcare to a culturally diverse community across Hillsborough County. Our team thrives on innovation, compassion, and positive change , and we are proud to be recognized as a leader in empathy-driven care. Joining TFHC means becoming part of a mission-driven organization where professionals receive the training, recognition, and support they need to grow and thrive while making a lasting impact in their community. Position Summary We are seeking a Part-Time Pharmacist to join our pharmacy team. This role manages healthcare for TFHC's high-risk patient population through a collaborative approach between clinical and pharmacy departments. The pharmacist ensures safe, effective, and cost-efficient use of medications while supporting compliance, patient education, and quality improvement initiatives. Essential Responsibilities Ensure safe, effective, and cost-efficient use of medications Maintain accuracy in age-specific pharmaceutical care Provide drug information to clinicians and patients Comply with HIPAA, accreditation guidelines, and TFHC policies Stay current with Florida Board of Pharmacy laws, rules, and regulations Support formulary management and therapeutic substitution initiatives Maintain knowledge of the 340B drug program Supervise pharmacy technicians, including training, oversight, and monitoring of daily activities Assist in developing and maintaining quality improvement programs, clinical services, and pharmacy protocols Participate in multidisciplinary committees, accreditation readiness, and audit processes Report adverse drug reactions and medication errors Manage pharmacy operations including cash handling, inventory, and supply management Stay current with CMS regulations and developments in pharmaceutical care Qualifications Active and unencumbered license to practice pharmacy in the State of Florida Current BLS certification (renew every 2 years) Completion of 340B University OnDemand certificate within first 2 weeks of employment; annual renewal required Certified to immunize PharmD preferred MTM experience a plus Residency training a plus Skills & Abilities Ability to work with diverse social, ethnic, and economic populations Strong communication and interpersonal skills Proficiency in Microsoft Office (Word, Excel, Outlook) Ability to navigate and enter data into electronic health records Strong organizational and problem-solving skills Why Tampa? Ranked among the Top 5 Best Places to Live in Florida , Tampa offers year-round sunshine, world-class beaches, and a vibrant cultural scene. With three professional sports teams, diverse dining, and endless family-friendly activities, Tampa is the perfect place to live, work, and thrive . Join Us If you're ready to embark on a career journey that's more than just a job, apply today and become part of a team that's redefining healthcare in Tampa Bay.

The Quality Coordinator at TFHC is responsible for overseeing and improving the quality of healthcare services provided across TFHC's clinics. This role ensures compliances with federal, state, and organizational standards, promotes patient safety, and drives continuous quality improvement initiatives to enhance patient-centered care in alignment with TFHC's mission to provide innovative, high-quality, integrated care. Essential Duties & Functions • In conjunction with the Director of Quality , assists with implementing the organization's quality improvement plan in accordance with the mission and strategic goals of the organization, federal, state laws, regulations, and accreditation standards. • Collect, analyze, and report data on clinical performance, patient outcomes, and quality metrics using electronic health record (EHR) systems. • Evaluate trends and communicate quality-related findings, presenting results of improvement initiatives and ongoing performance measures of clinical processes to TFHC senior leadership in a timely and accurate manner. • Conduct regular audits of clinical process, prepare reports for leadership, and recommend corrective actions to address deficiencies. • Responsible for timely completion of chart reviews and audits; has ownership for measurable results including HEDIS goal/ expectations, patient experience, employee engagement, and quality improvement. • Develops, implement and monitor quality improvement programs to enhance health outcomes. • Works collaboratively with other departments to carry out QI processes and projects using PDSA model. • Serve as a quality champion to promote quality and improvement processes throughout the organization. • Ensure adherence to regulatory standards (e.g., HRSA, Joint Commission and CMS) and TFHC policies and procedures. • Monitor and address patient safety concerns, including reviewing abnormal test results and coordinating follow up care as needed. • Collaborate with healthcare teams, including physicians, nurses, and medical support staff, to promote a culture of quality and safety. • Support TFHC's mission by participating in patient education programs or community health initiatives as needed. • Resources expert for departments in area of process improvement as it relates to quality improvement activities. • Collaborate with senior leaders to process and monitor risk management review and investigation; responsible for investigation all issue, trends or risk factor that present potential risk to patient and staff. • Adhere to all HIPAA, OSHA, and accreditation agency rules and requirements. • Perform additional task as assigned to support TFHC's goals of accessible, high-quality care. Required Education, Certifications, Licenses, & Training • Bachelor's degree in healthcare administration, nursing, public health, or a related field, preferred. • Proficiency in data analysis and reporting, including EHR navigation. • Strong organizational and communication skills to coordinate across teams and sites. • Knowledge of quality improvement methods (e.g., PDSA, Six Sigma) • Certification in healthcare quality is a plus but is not always required Required Years of Experience • Minimum 1 year of experience in healthcare quality improvement, clinical operations, or a related field. Experience in community health or FQHC settings preferred. Required Knowledge, Skills, and/or Abilities • Excellent communication skills, both written and oral. • Ability to work effectively with a diverse team of healthcare professionals. • Demonstrated ability to ensure compliance with healthcare regulations and standards. • Knowledge of computer systems and applications, including Microsoft Office software and EHR systems such as EPIC. • Ability to analyze and interpret complex data and prepare comprehensive reports. • Ability to collaborate with diverse healthcare professionals. • Ability to travel between TFHC clinic sites and work in a fast-paced environment. With the ability to work remotely in hybrid models. • Ability to effectively define problems, collect data, establish facts, and draw valid conclusions • Demonstrated presentation skills. • Knowledge of Stated and Federal regulations and requirements related to patient care

At Tampa Family Health Centers, healthcare is more than a service-it's our mission. As a Federally Qualified Health Center (FQHC), we provide quality, caring, and accessible healthcare to a culturally diverse community across Hillsborough County. Our team thrives on innovation, compassion, and positive change. Joining TFHC means becoming part of a mission-driven organization where professionals are supported in delivering patient-centered care that makes a real impact. Position Summary We are seeking a Financial Counselor to join our Finance team. This role is responsible for screening patients for insurance coverage and financial eligibility, ensuring patients are placed in the appropriate pay category, and supporting payment arrangements in accordance with TFHC policies. The Financial Counselor works closely with clinical, front office, and social work teams to promote compliance, access to care, and continuity of services. Essential Responsibilities Screen patients for insurance coverage and verify income eligibility Complete financial re-screens and update demographics and pay categories in the system Review uninsured patients and determine appropriate payment plans and expiration dates Obtain insurance authorizations and coordinate with registration staff Provide patients with required financial documentation and letters Ensure sliding fee patients sign required acknowledgements Coordinate emergency visit authorizations when needed Maintain patient privacy and confidentiality at all times Assist with front office support during slower periods Recall patients for required health screenings per pay plan guidelines Participate in meetings and support TFHC's Mission, Vision, and Values Perform other duties as assigned Qualifications High school diploma or equivalent required Previous experience in healthcare financial counseling, insurance verification, or patient access preferred Skills & Abilities Strong verbal and written communication skills Proficiency with Microsoft Word, Excel, and basic computer systems Ability to type accurately with strong attention to detail Ability to handle sensitive information with professionalism and discretion Comfortable working in a fast-paced healthcare environment Benefits & Rewards TFHC offers a comprehensive benefits package designed to support your well-being and professional growth (for all eligible employees), including: Medical, Dental, and Vision Insurance Life and Disability Insurance Generous PTO and 7 paid company holidays 401(k) program with employer contribution after one year Employee discount program for entertainment, travel, and more Why Join TFHC? At TFHC, you'll be part of a collaborative team dedicated to removing barriers to care and supporting patients beyond the exam room. Your work will directly impact access to healthcare for the communities we serve. Join Us If you're passionate about helping patients navigate healthcare coverage and financial access, we encourage you to apply and join Tampa Family Health Centers.

Job DescriptionBilingual Call Center Scheduling Coordinator At Tampa Family Health Centers, healthcare is more than a service-it's our mission. As a Federally Qualified Health Center (FQHC), we provide quality, caring, and accessible healthcare to a culturally diverse community across Hillsborough County. Our team thrives on innovation, compassion, and positive change, and we are proud to be recognized as a leader in empathy-driven care. Joining TFHC means becoming part of a mission-driven organization where professionals receive the training, recognition, and support they need to grow and thrive while making a lasting impact in their community. Position Summary We are seeking a Bilingual Call Center Scheduling Coordinator to join our team. In accordance with TFHC policies and procedures, this role is responsible for answering incoming calls, scheduling patient appointments, and tasking phone messages to the appropriate health center and personnel. The coordinator plays a vital role in ensuring a positive patient experience through excellent communication and customer service. Essential Responsibilities Answer and direct incoming telephone calls received by the call center Accurately and efficiently schedule patient appointments Task phone messages to health centers' task pools as appropriate Collect and enter demographic information into the Electronic Health Record (EHR); verify corrections as needed Utilize call center training materials and adhere to established policies and procedures Demonstrate consistent application of quality customer service skills Support TFHC's Mission, Vision, and Values Adhere to HIPAA, TFHC, and accreditation agency rules and regulations Perform other duties as assigned by supervisor Qualifications High School Diploma or equivalent required Minimum of six (6) months of customer/patient service experience in a high-volume FQHC, hospital, or call center Skills & Abilities Exceptional customer service skills Strong verbal and written communication skills; bilingual (English/Spanish) or multilingual strongly preferred Familiarity with medical and dental terminology Ability to use and maximize call center software and related technology Proficiency in Microsoft Office Suite and Electronic Health Records Ability to thrive in a fast-paced, high-demand administrative or clinical setting Benefits & Rewards TFHC offers a comprehensive benefits package designed to support your well-being and professional growth (for all eligible employees): Medical, Dental, and Vision Insurance Life and Disability Insurance Generous PTO and 7 paid company holidays 401(k) program with employer contribution after one year Employee discount program for tickets, movies, travel, and other entertainment options Why Join TFHC? At TFHC, you'll be part of a team that values innovation, compassion, and excellence. We are committed to supporting our employees with opportunities for growth, professional development, and the chance to make a meaningful impact in the lives of patients and families across Tampa Bay. Join Us If you're ready to embark on a career journey that's more than just a job, apply today and help us deliver exceptional patient scheduling and support services at Tampa Family Health Centers.

At Tampa Family Health Centers, healthcare is more than a service-it's our mission. As a Federally Qualified Health Center (FQHC), we provide quality, caring, and accessible healthcare to a culturally diverse community across Hillsborough County. Our team thrives on innovation, compassion, and positive change, and we are proud to be recognized as a leader in empathy-driven care. Joining TFHC means becoming part of a mission-driven organization where professionals receive the training, recognition, and support they need to grow and thrive while making a lasting impact in their community. Position Summary We are seeking a Women's Health Physician Assistant (PA) to join our dedicated care team. This role provides comprehensive obstetrical and gynecological care in an outpatient setting, collaborating with physicians, nurses, and community partners to ensure patient-centered, evidence-based care. The PA will also support clinical operations, supervise trainees, and contribute to quality improvement initiatives. Essential Responsibilities * Provide care including well-woman visits, acute visits, family planning, and gynecological services * Deliver evidence-based obstetrical care in an outpatient setting * Perform gynecological procedures such as colposcopy, biopsies, and LARC device insertion * Maintain accurate and timely electronic health record documentation * Prepare billing charges and complete tasks per company policy * Make appropriate referrals for testing, diagnosis, treatment, and follow-up care * Provide clinical oversight and support to nursing staff and medical assistants * Participate in accreditation readiness, peer review, and quality improvement initiatives * Supervise and teach residents, medical students, and allied health professionals * Coordinate clinical operations within the OB department and collaborate with Women's Health providers * Participate in after-hours coverage, if assigned * Communicate with patients and staff in a courteous, professional manner * Exercise sound clinical judgment and adhere to established protocols Qualifications * MPAS degree from an accredited Physician Assistant Program * Current and unrestricted Florida PA license * Current BLS certification * Minimum 2-3 years of relevant outpatient OB/GYN clinical experience * Bilingual skills a plus * Proficiency in Microsoft Office and electronic health record systems Benefits & Rewards TFHC offers a comprehensive benefits package designed to support your well-being and professional growth: * Medical, Dental, and Vision Insurance * Life and Disability Insurance * Generous PTO and 7 paid company holidays * 401(k) program with employer contribution after one year * Company-paid Malpractice Insurance with Tail Coverage * CME Days and professional development support * Base salary plus productivity incentives * Student Loan Repayment options through NHSC Why Tampa? Ranked among the Top 5 Best Places to Live in Florida, Tampa offers year-round sunshine, world-class beaches, and a vibrant cultural scene. With three professional sports teams, diverse dining, and endless family-friendly activities, Tampa is the perfect place to live, work, and thrive. Join Us If you're ready to embark on a career journey that's more than just a job, apply today and become part of a team that's redefining healthcare in Tampa Bay.

Job Description Provide varied administrative, clerical and professional support duties required to efficiently and effectively deliver core administrative functions across Human Resources Department operations, especially with employment, benefits and employee relations activities. Essential Duties & Functions Performing administrative duties, such as maintaining employee databases and sorting emails for the HR department. Maintain digital and electronic records of employees. Maintaining proper records of employee time and attendance, leave of absence and return to work. Completes scheduling of interviews for applicants and processing of employees for hire and termination; makes staff identification badges including providing appropriate facility badge access, as needed; prepares and delivers the new employee orientation process. Administers benefits programs including insurances, leaves of absence and related reporting and data management, with frequent, varied internal and external personal interactions. Administers HRIS operations, data and integrity, applying process updates as necessary. Conducts periodic audits of employee records and license expiration checks, to ensure compliance with organizational, regulatory, and accreditation requirements. Verifies employment and background checks as needed, for employees at all stages of employment. Supports credentialing operations as required, often with provider CV/resume data, including necessary research of work history and gaps in work history; assist in monitoring provider licensure and certifications. Responsible for Human Resources files of all types, paper and electronic, ensuring documents and materials are kept safe and confidential. Serving as a point of contact, providing smooth communication with employees and timely resolution to their queries. Managing and coordinating schedules for the HR department, including meetings and events. Conduct outreach to colleges, universities, community organizations, and online platforms to promote opportunities and engage potential candidates. Maintaining accurate and up-to-date human resource files, records, and documentation. Assisting in the recruitment process by posting job ads, screening resumes, scheduling interviews, and conducting reference checks. Answering frequently asked questions from applicants and employees related to standard policies, benefits, hiring processes, etc. Providing support to HR staff by preparing reports, conducting research, and consolidating data for analysis. Assisting in conducting new employee orientation, onboarding, and update records with new hires. Perform orientations and update records of new staff. Produce and submit reports on general HR activity. Provides all clerical and administrative services for all aspects of Human Resource functions. Strict adherence to all HIPAA, Tampa Family Health Centers, Inc. (TFHC), state, federal and accreditation agency rules, regulations and standards. Other duties as assigned. Required Education, Certifications, Licenses, & Training High School or Associates degree Required Years of Experience Minimum of (1) year of experience in HR Operations or professional training Required Knowledge, Skills, and/or Abilities Strong interpersonal skills to interact with employees at all levels of the organization and address queries and/or concerns effectively. Proven experience as an HR Assistant, Staff Assistant or relevant human resources/administrative position. Fast computer typing skills (MS Office, in particular). Hands-on experience with an HRIS or HRMS. Familiarity with ATS software and resume databases. Basic knowledge of labor laws. Excellent organizational and time management skills to handle multiple tasks and deadlines efficiently. Problem-solving skills to address and resolve various HR-related issues.

Provides clerical and clinical assistance as required. Prepares patient from triaging through vital signs/medical history. Assists provider and completes procedures, as directed. Establishes, as directed, specialty appointments, calls patients and pharmacies (prescriptions) as requested by providers, as well as other routine clinical assignments. Adheres to Corporate Compliance program, by reporting improper or unethical conduct, violation of applicable laws, regulations or program requirements. DETAILED DUTIES AND RESPONSIBILITIES: * Provide clerical services in the front office as required to include patient registration, cashier, and appointment setting. * Provide patient care (obtaining vital signs, ascertaining primary problem, preparing patient for provider visit. * Charting on patient medical record/documentation and record keeping. Knowledge of correct medical record format. * Track and register patient data for statistical purposes, as required. * Assess and responds to patient's needs and educates patients regarding health care. * Assists in obtaining lab specimens. * Performs special patient treatments as directed, including administration of nebulizers, injections, EKGs, venipunctures, etc. * Assists with minor surgical procedures. Demonstrates knowledge of aseptic technique and infection control. * Prepares, administers and records medications, as directed by the provider. * Communicates effectively with other staff members and displays appropriate use of medical terminology. * In accordance with universal precautions, equip examination rooms, clean rooms, instruments, and sterilize same, according to proper procedures. * Obtains information from hospital or lab as ordered by physician. * Disposes of infected material in the proper manner, utilizing red bag container. * Sets up exam rooms for following day's operation, inventorying and restocking supplies as needed. * Completes WIC forms, as required. * Utilizes electronic health record system to enter, retrieve and document patient information, clinical tasks, communications, and physician orders accurately and efficiently. * Performs other duties, as assigned. Requirements KNOWLEDGE, SKILLS AND ABILITIES: * Good organizational skills. * Interpersonal skills and ability to work cooperatively with multi-disciplinary and multi-cultural staff. * Computer literate with good typing skills, 35wpm. * Working knowledge of medical terminology. * Ability to manage multiple tasks simultaneously. * Ability to work accurately with cash and receipts and with attention to detail. * Ability to exhibit cultural sensitivity, patient empathy and respect. * Skill in operating medical equipment and performing simple lab tests. * Ability to seek out assistance and information when necessary. * Competent infection control skills and knowledge. * Working knowledge of medical records and electronic health record system TRAINING AND EXPERIENCE: * High school diploma, G.E.D. or equivalent training and experience. * Documentation of completion of a Medical Assistant training program with certification preferred. * Minimum of 2 years experience as a Medical Assistant in ambulatory care. SPECIAL REQUIREMENTS: * CPR Certification preferred. * Bilingual skills English/Spanish preferred. * Prior computer operation experience, medical systems preferred. * Pleasant phone manners and professional appearance. * Must be physically qualified to accomplish moderate bending, stooping, lifting (up to 30 pounds). When required, must be able to push, pull, and carry files/file boxes of moderate weight (20-30 pounds).

At Tampa Family Health Centers, healthcare is more than a service-it's our mission. As a Federally Qualified Health Center (FQHC), we provide quality, caring, and accessible healthcare to a culturally diverse community across Hillsborough County. Our team thrives on innovation, compassion, and positive change, and we are proud to be recognized as a leader in empathy-driven care. Joining TFHC means becoming part of a mission-driven organization where professionals receive the training, recognition, and support they need to grow and thrive while making a lasting impact in their community. Position Summary We are seeking a Pharmacy Technician to join our pharmacy team. The Pharmacy Technician is responsible for performing clinical and technical tasks within pharmacy operations. Responsibilities include assisting in all phases of dispensing prescriptions and maintaining adequate inventory of medications and supplies under the direct supervision of a pharmacist or the Director of Pharmacy Affairs. Essential Responsibilities Properly identify medication from stock shelves and count out proper quantity as ordered per SOP Receive, read, and prepare typed prescription labels accurately Counsel patients and maintain education literature under pharmacist supervision Verify eligibility under insurance plans and third-party payers; calculate costs accordingly Answer phones, respond to routine questions, and refer complex inquiries to the pharmacist Complete quality control/assurance activities and maintain data records Initiate or receive provider communications regarding refill authorizations; manage filed prescriptions Abide by Florida Board of Pharmacy laws related to Pharmacy Technicians Maintain pharmacy operations including cash handling, inventory, supplies, and peer technician development Adhere strictly to HIPAA, TFHC, accreditation agency, and State/Federal regulations Support TFHC's Mission, Vision, and Values in daily practice Follow up with care team members or patients regarding complaints or concerns Promote positive public relations with patients, visitors, and the community Maintain clean and organized workspaces and surrounding areas Complete all assigned duties effectively and efficiently Qualifications High school diploma or equivalent required Current BLS certification required (renew every 2 years) Pharmacy Technician Certification through an approved technical school, or minimum of 6 months' experience in a retail or hospital pharmacy Completion of 340B University OnDemand Statement of Completion Certificate within first 2 weeks of employment Annual completion of 340B University renewal course, Peer Review, and Fraud/Waste/Abuse training Skills & Abilities Strong attention to detail and accuracy Ability to work collaboratively in a fast-paced environment Excellent communication and customer service skills Knowledge of pharmacy operations, insurance verification, and regulatory compliance Ability to maintain confidentiality and adhere to HIPAA standards Benefits & Rewards TFHC offers a comprehensive benefits package designed to support your well-being and professional growth (for all eligible employees): Medical, Dental, and Vision Insurance Life and Disability Insurance Generous PTO and 7 paid company holidays 401(k) program with employer contribution after one year Employee discount program for tickets, movies, travel, and other entertainment options Why Join TFHC? At TFHC, you'll be part of a team that values innovation, compassion, and excellence. We are committed to supporting our employees with opportunities for growth, professional development, and the chance to make a meaningful impact in the lives of patients and families across Tampa Bay. Join Us If you're ready to embark on a career journey that's more than just a job, apply today and help us deliver exceptional pharmacy services at Tampa Family Health Centers.

Excellent opportunity to join a stable company providing patient care. We are looking for a dependable, dedicated, and respectful person to join our team. Outstanding compensation including generous paid time off, 9 paid holidays, excellent health benefits, a company paid pension, multiple bonuses, and more! POSITION DESCRIPTION: The Bilingual Lay Health Educator will assist with a patient health education program within the community health clinic setting to include but not limited to Diabetes, Metabolic Syndrome, and other chronic health concerns. This position is responsible for following patient action plans based on physician assessments, conducting individual patient health education appointments, teaching health education classes following an already established curriculum, maintaining vital and accurate records, and conducting follow-up activities. Previous experience as a Medical Assistant is required. Adheres to Corporate Compliance program, by reporting improper or unethical conduct, violation of applicable laws, regulations or program requirements. DETAILED DUTIES AND RESPONSIBILITIES: * Assess patients' current disease self-management behaviors, openness to adopting new behaviors and physical, cultural, psychosocial, and economic barriers to change. * Collaborate with health care providers and staff to formulate an education plan to address identified goals and objectives. * Implements the education plan based on established principles of teaching-learning theory and lifestyle counseling. * Evaluates the person's understanding and utilization of self-management skills and knowledge, including reassessment of needs. * Properly documents all education encounters. * Conduct regular health education classes for patients. * Maintain accurate records of day-to-day implementation activities to aid in the evaluation component of the program. * Foster communication of health needs concerns and resources of the between patients and providers. * Initiates and tallies the patient satisfaction tools. * Assists with the collection of data for quarterly reports. * All other duties as assigned. Requirements TRAINING AND EXPERIENCE: * Knowledge of Medical terminology. * 2 years previous Clinical experience as an LPN preferred. * Previous teaching experience an advantage. * Bilingual English/ Spanish required. KNOWLEDGE, SKILLS AND ABILITIES: * Excellent interpersonal skills with excellent communication skills. * Ability to work varied hours including evenings and Saturdays when necessary. * Familiar with Windows-based computer programs and the use of a desktop personal computer. * Knowledgeable in continuous quality improvement concepts, tools, and applications.