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Family independence case manager skills for your resume and career

Updated January 8, 2025

3 min read

Below we've compiled a list of the most critical family independence case manager skills. We ranked the top skills for family independence case managers based on the percentage of resumes they appeared on. For example, 27.4% of family independence case manager resumes contained medicaid as a skill. Continue reading to find out what skills a family independence case manager needs to be successful in the workplace.

15 family independence case manager skills for your resume and career

1. Medicaid

Here's how family independence case managers use medicaid:

Documented all pertinent information related to eligibility factors based on policies and procedures for Food Stamps, Medicaid and Financial Assistance.
Coordinated and performed eligibility determinations and other related activities associated with Medicaid benefits for the aged, blind, and disabled.

2. TANF

Here's how family independence case managers use tanf:

Maintained TANF policy and procedures through implementation of new initiatives geared toward increasing productivity and client services.
Determined temporary monetary assistance to eligible needy families through the TANF program.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how family independence case managers use customer service:

Provided effective customer service by making referrals to necessary service programs.
Provide excellent customer service and interviewing.

4. Community Resources

Community resources are a set of resources that are used in the day to day life of people which improves their lifestyle in some way. People, sites or houses, and population assistance can come under the services offered by community resources.

Here's how family independence case managers use community resources:

Managed ongoing caseload of approximately 1,800 cases and identified community resources to assist clients to decrease social and economic barriers.
Explained eligibility requirements, form completion, community resources for assistance housing opportunities, and selection methods.

5. Food Stamp

Here's how family independence case managers use food stamp:

Scanned and tagged verification and applications appropriately into the UCM system so other caseworkers could process TANF/Food Stamp/Medicaid cases.
Determine economic eligibility for customers under the provisions of public assistance, medical and Food Stamp programs.

6. Public Assistance Programs

Public Assistance Programs are programs designed to improve the lives of members of the public by offering them the assistance they need either in cash or in-kind like foods, clothes, and everyday items. These programs are often offered by the government to alleviate poverty in the populace. NGOs are also involved in providing public assistance programs.

Here's how family independence case managers use public assistance programs:

Investigated and processed applications of clients to establish eligibility of federal and state funded public assistance programs.
Interview clients and obtain information to determine initial eligibility for public assistance programs.

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7. Needy Families

Here's how family independence case managers use needy families:

Obtained documents, verification and certificates for approvals of assistance given to needy families.
Worked diligently with the individuals that were receiving Temporary Assistance for Needy Families in helping them to become gainfully employed.

8. Process Applications

Here's how family independence case managers use process applications:

Process applications and/or reviews using appropriate criteria and policies consistently and according to established guidelines.
Process applications and reviews using federal policies and established guidelines.

9. Employment Services

Here's how family independence case managers use employment services:

Developed individual work plans with clients and made referrals to outside sources for employment services.
Provided Employment services to applicants and recipients of various services.

10. Eligibility Determination

Here's how family independence case managers use eligibility determination:

Coordinate and/or perform eligibility determinations.
Conducted approximately 60 reviews a month for entitlement eligibility determination.

11. Child Care

Child care means the care, supervision, or guidance of a child by a person other than the child's parent, guardian, or custodian for periods of less than 24 hours. Childcare could be either center-based such as a daycare or a nursery or home-based care such as nannies or family daycare.

Here's how family independence case managers use child care:

Determined eligibility for subsidized child care services.
Determine eligibility for child care assistance.

12. General Supervision

Here's how family independence case managers use general supervision:

Performed a variety of tasks and worked under general supervision, in order for policies to be carried out.

13. Support Services

Support services are services that support the organization internally and are usually non-revenue generating. Examples include, IT, admin, HR, etc.

Here's how family independence case managers use support services:

Evaluated clients educational and work history to coordinate support services.
Organized support services for eligible customers.

14. Financial Data

Here's how family independence case managers use financial data:

Compiled, records, and evaluated personal and financial data to verify completeness and accuracy, and to determine eligibility status.
Compiled, record, and evaluated personal and financial data in order to determine eligibility status.

15. Training Sessions

Here's how family independence case managers use training sessions:

Maintained knowledge of current policy, laws and trends by attending training sessions and reading policy notices.
Attended training sessions resulting in certification of OIS procedures.

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List of family independence case manager skills to add to your resume

The most important skills for a family independence case manager resume and required skills for a family independence case manager to have include:

Medicaid
TANF
Customer Service
Community Resources
Food Stamp
Public Assistance Programs
Needy Families
Process Applications
Employment Services
Eligibility Determination
Child Care
General Supervision
Support Services
Financial Data

Training Sessions
Child Support
Government Assistance
Individual Clients
Phone Interviews
Dfcs
Economic Support
Program Eligibility
Federal Guidelines
Social Programs
Emergency Services
Community Agencies
Computer System
Federal Regulations

Client Employment
Telephone Interviews
Interim Changes
Financial Assistance
Policy Guidelines
Child Protective
Accuracy Rate
Legal Rights
Public Assistance Benefits
Client Interviews
Eligibility Factors
Court Hearings
State Policies
DHR

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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