Family service caseworker job description

This position is eligible for, but not limited to, medical, vision, dental, life and disability benefits in addition to varying time offs.

Scope of Position/Essential Functions: To provide direct services to clients on behalf of The Salvation Army (TSA), and to oversee the daily office and client assistance operations. As an employee of The Salvation Army, a California corporation, the GWS SE Caseworker reports to and is under the supervision of the GWS SE Center Coordinator.

+ Must have a good working knowledge of The Salvation Army Family Services and all social services in Glenwood Springs, Colorado. The Caseworker must be able to coordinate and cooperate with local partners in government, as well as non-profits, to assess client needs for safety and stability. Provides referrals for applicants with specialized needs.

+ Interviews applicants and provides emergency financial assistance and case management within the emergency assistance guidelines of TSA Divisional Emergency Disaster Services (EDS) and SE Department. Maintains client files. Assures client confidentiality.

+ Accumulates data and provides complete and required reports, as well as other record keeping, in compliance with, or at the request of, Divisional Headquarters and the GWS SE Center.

+ Provides clerical support and serves visitors, in-person and on the telephone, including greeting and carrying out client services from start to finish.
+ Answering Phones

+ Working with clients in a one-on-one situation

+ Coordinating Kettle ringers

+ Exhibits a practical knowledge of the program and its applicability to the needs of the community.

+ Updates, organizes, and maintains client information in applicable software, forms, and case records accurately and in a timely manner, while maintaining confidentiality according to Salvation Army and applicational HIPPA standards.

+ Provides support in maintaining a safe, healthy workplace in accordance with new public health standards.

+ Represents TSA in various community organizations and social service organizations within the community. Demonstrates professional wisdom by setting healthy limits to avoid overextending self towards people in need.

+ Other duties as assigned and approved by the GWS SE Center Coordinator, the Divisional EDS/SE Director, and divisional leadership.

Education and Work Experience: High School diploma/GED and equivalent work experience to perform necessary work tasks.

Knowledge, Skills, and Abilities Required: Strong communication and customer service ability. Writing and budget/accounting skills are needed. Computer proficiency is required. Bilingual Spanish and written abilities are preferred.

Software-Related Skills: Microsoft Word and Outlook required. Working knowledge of integrated database application and ability to use new software programs with basic training.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

The Department of Social Services is seeking a highly self-motivated, dependable professional to determine eligibility in an economic services program, Family and Children's Medicaid. The preferred candidate possesses a minimum of 1 year experience in Family and Children's Medicaid and 1 year experience in NCFAST. The successful candidate must have exceptional customer service skills and be able to work with a diverse population. The successful candidate must be able to interpret complex rules and regulations and use solid judgment to make appropriate eligibility decisions. Determining eligibility requires the successful candidate to obtain and verify pertinent data concerning a customer's family composition, financial, and employment, etc. The candidate must be able to empathically provide information to customers on program requirements based upon the policies of the Department of Health and Human Services. And, the successful candidate must be able to utilize agency procedural guides in accomplishing work based on Federal and State regulations. Good mathematical reasoning and computational skills are required.

* This position is being re-advertised if you have already applied you do not need to re-apply in order to be considered. Distinguishing Features

The successful candidates will be able to interpret complex rules and regulations and use good judgment to make appropriate eligibility decisions. They will also have the following knowledge, skills, and abilities:
* Basic knowledge of universal computer technology and general office equipment;
* Exceptional organizational skills;
* Exceptional customer service skills;
* Ability to perform basic mathematical calculations;
* Ability to work quickly within deadlines;
* Ability to type 45 words per minute (or faster) and;
* Ability to thrive in a team-oriented environment.

This position calls for the ability to work in a fast-paced, evolving environment.

Individual must support the Forsyth County Guiding Principles of We Care Integrity, Awareness, Accountability, Respect and Excellence

This position calls for the ability to work in a fast-paced, continuously evolving environment.

The ability to communicate with customers from diverse backgrounds Minimum Education and Experience

Graduation from high school or GED and three years of paraprofessional, clerical or other public contact experience which may include negotiating, interviewing, explaining information, gathering and compiling data, analyzing data and/or the performance of mathematical or legal tasks.

One year of experience in an income maintenance program may substitute for two of the three years of relevant experience.

An equivalent combination of education and experience may be considered for minimum qualification requirements.

Advanced communication skills and customer service experience are preferred.

Previous NCFAST experience preferred.

Bilingual skills (English/Spanish) are a plus.

Essential Duties and Responsibilities

Essential duties and responsibilities include but are not limited to:

* Interviews clients to obtain required information;
* Explains program requirements;
* Completes initial applications;
* Verifies the information obtained from clients and;
* Determines clients' eligibility.

Job Title: Health Services Caseworker

Sector: Health

Employment Category: Regular

Employment Type: Full-Time

Open to Expatriates: No

Location: Tucson, AZ USA

Job Description

Job Summary

The Health Services Caseworker coordinates medical and behavioral health services to clients across different programs. The Health Services Caseworker will be working closely with the IRC caseworkers and medical providers to coordinate all medical services for new arrivals. The Health Services Caseworker will develop partnerships with community organizations and ensure access to quality, culturally and linguistically appropriate physical and mental health services and health education for IRC clients. The Health Services Casework will provide health literacy training to clients to increase self-sufficiency and ability to advocate for equitable medical services.

Major Responsibilities

+ Coordinate delivery of initial health screening for all newly arrived refugees and Asylees.

+ Coordinate delivery of medical case management services for clients enrolled in programs with medical and other service providers within community.

+ Outreach to local medical providers to enhance the health care options and provision of refugee and asylee clients.

+ Coordinate with the Health team to arrange medical appointments for new arrivals needing immediate medical assistance.

+ Coordinate with the health team and other program Supervisors to provide client-centered services.

+ Provide transportation or coordinate transportation for clients to appointments.

+ Provide specialized assistance and advocacy for clients needing assistance in accessing health care coverage which may not be within Medicaid.

+ Ensure appropriate documentation, records, and tracking tools for program case files and reporting. Create tools as necessary for staff and conduct regular case file audits.

+ Participate in monitoring and evaluation of programs within the Resettlement Casework Department.

+ Monitor ongoing progress of outcomes for clients with caseworkers assigned, randomly meeting with clients monthly to review their cases.

+ Provide case coordination and conduct staffing for intensive cases and clients with significant vulnerabilities.

+ Provide health literacy and health education sessions with clients.

+ Provide recommendations for program and service improvements.

+ Comply with all IRC policies, procedures and protocols including adherence to the IRC Way and Child Safeguarding.

+ Other duties as assigned.

Key Working Relationships

Position Reports to:Health Program Supervisor

Job Requirements:

Education:Undergraduate degree in public health, social work or related field preferred.

Work Experience:

+ Relevant professional experience in human services field required; minimum of 2 years' experience strongly preferred.

+ Experience working with refugee and/or immigrant populations strongly preferred.

Demonstrated Skills & Competencies:

+ Fluency in written and spoken English.

+ Fluency in another language, preferred.

+ Must possess or be eligible to receive a fingerprint clearance card.

+ Ability to prepare accurate and timely reports.

+ Ability to document client interactions and services provided and maintain updated and accurate case files.

+ Proficiency with Microsoft Office Suite; Database experience strongly preferred.

+ Demonstrated ability to work as a team member in a multi-cultural environment.

+ Valid driver's license, reliable vehicle with current insurance, and the ability to travel regularly throughout the service delivery area (home visits, agency visits, service provider visits etc).

+ In accordance with Arizona State Law, must possess or be eligible to receive a fingerprint clearance card.

Working Environment:

+ A combination of standard office environment, remote work, and 'field' time within the service delivery area to perform the above outlined responsibilities.

+ May require occasional weekend and/or evening work.

COVID-19 Vaccination Requirement: In accordance with IRC's duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires new hires to furnish proof of vaccination against COVID-19 in order to be considered for any in-office or hybrid positions. All IRC US offices require full vaccination to attend any in-office functions (e.g., meetings, trainings).

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits:We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.